Vol. 27, No. 2 | Spring 2019
Get Smart! Older adults can benefit from a friendship with Alexa, Siri, or Google PAGE 12
ESSENTIALS
PROFILE
Disaster Preparedness Four-Legged Volunteers Natural disasters are not fun for anyone. Unfortunately, they can be especially traumatizing for seniors. Older adults may be more frail or less mobile, making it a challenge for them to respond quickly. They may not always have the help they need when they immediately need to escape a danger zone.
Among SourcePoint’s pool of dedicated volunteers, two are furry and have four legs apiece. See Volunteers page 10.
The thought is frightening, but the good news is there are plenty of things you can do to prepare yourself for possible emergencies if you're a senior. See Disaster page 26.
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CONTENT
Spring 2019
01 Disaster Preparedness
Essentials
01 Four-Legged Volunteers
Profile
03 No-Stress Education Opportunities
Lifelong Learning
04 Overcoming Barriers
Health & Wellness
06 Alternative Ways to Improve Health
Health & Wellness
08 The Secret to a Happy, Healthy Life?
Healthy Aging
12 Get Smart Feature
14 How Do Voice-Recognition Devices Compare? Review
16 From the Source
News, Program Updates & Special Events
18 Serving Size vs. Portion Size
Nutrition
19 Mileage Donors Expand Volunteerism Philanthropy
20 Get to the Point!
Spring Activities
SourcePoint 800 Cheshire Road, Delaware, OH 43015 740-363-6677 | MySourcePoint.org
SourcePoint is the primary resource and starting point for professional expertise, services, and programs for Delaware County adults who want to thrive after 55. SourcePoint is a nonprofit 501(c)(3) organization. Services and programs are supported in part by the local senior services levy, corporate and private donations, sponsorships, grants, and by the Central Ohio Area Agency on Aging. SourcePoint is a United Way agency. 2019 Board of Directors President: Roger Lossing, CPA, JD, CFP, Lewis Center Vice President: Frank Pinciotti, Lewis Center Secretary: Gretchen Roberts, MSN, Powell Treasurer: Richard Roell, ChFC, FFSI, RIA, MBA, Galena David Black, Westerville Gerald Borin, Powell Denise Cambier, MD, Delaware Becky Cornett, PhD, Delaware Kristina Crites, Powell Carlos Crawford, MS, JD, Delaware Karen Crosman, Powell Anne Farley, LSW, MS, Powell Jack Fette, Lewis Center John McDavid, Centerburg Jane Nance, RN, Westerville Trudy Poole, Lewis Center Carolyn Slone, Delaware Jane Taylor, Dublin Roger Van Sickle, Delaware The board typically meets the last Wednesday of each month at noon. Members of the public wishing to attend may call the executive director at 740-363-6677.
21 Greif Donates Meals on Wheels Delivery Van
My Communicator is published quarterly and is made possible through advertisers, donors, and volunteers.
22 How I Fell for a Computer Virus Scam
Nearly 50,000 copies of each edition are printed and distributed throughout Delaware County. My Communicator is available at SourcePoint and more than 60 locations, such as libraries, senior living communities, health care facilities, and nonprofit organizations. To find a nearby pickup site, contact SourcePoint at 740-363-6677. Read My Communicator online at MySourcePoint.org/publications.
News
Technology
24 Male Family Caregivers Rising to the Challenge Caregiving
25 Unplanned Journeys My Life is Like...
Creative Writing
28 Financial Counseling for Low-Income Seniors Finances
30 June is National Safety Month
To advertise or submit content, contact Alison Yeager, director of communications and development, at alison@MySourcePoint.org. The appearance of advertising does not represent an endorsement by SourcePoint. We reserve the right to refuse any advertising.
Falls Prevention
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LIFELONG LEARNING
No-Stress Education Opportunities You’re invited to go back to school this fall as part of a new Lifelong Learning Institute being created by SourcePoint, Ohio Wesleyan University, and several other Delaware-area organizations and individuals. The LLI’s noncredit classes won’t include any term papers or tests, but instead will create a fun way for those over age 55 to continue learning about a variety of interesting topics specially created for the institute. Patterned after similar programs at the University of Dayton and other colleges and universities across the country, the classes will be taught by local professors, practitioners, and other experts in a noncompetitive, relaxed environment. Conversation is encouraged as learners share their experiences with classmates. The LLI will kick off with a preview Saturday, May 4, from 10 a.m. to noon, in the Benes Rooms of OWU’s HamiltonWilliams Campus Center, 40 Rowland Ave. The kickoff will include information about the fall term and feature a sneak peek of several potential courses. Scheduled presenters for
the day include: • Bill Reitz – Rutherford B. Hayes: Things You Didn’t Know. • Tracey Peyton – Film Studies. • Dr. Lynda Hall – Lifespan Maintenance of Knowledge. • John Lindeboom – Veg-Centric Trends: Cooking with Seasonal Vegetables. • Tom Burns – The Universe and Your Place In It. There’s no charge to participate in this kickoff event, but advance registration is required at owu.edu/lli. LLI will launch its first slate of classes in September. Registration will be by semester subscription, with reasonable fees to allow as many people to participate as possible. In addition to SourcePoint and Ohio Wesleyan, participating organizations on the LLI steering committee include the Delaware County District Library and Willow Brook Christian Communities. Delaware residents Bob and Mary Holm are chairing the committee. The launch of the institute is supported by a grant from the Delaware County Foundation.
Happier, Healthier Assisted Living living life again. I’m happier “hereI’mthan I’ve been in 10 years! ”
Donna H., Willow Brook at Delaware Run
Donna H. and her daughter Kathryn are excited about the assisted living program at Willow Brook at Delaware Run. A retired teacher, Donna moved in with her daughter after a fall, but her health declined. After visiting many assisted living centers, the two found everything Donna wanted at Willow Brook at Delaware Run. “I’m living life again,” says Donna. “It’s a warm, cozy feeling. I’m happier here than I’ve been in 10 years.”
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Spring 2019
HEALTH & WELLNESS
Overcoming Barriers No more excuses. Exercise is good for almost everyone, but there are so many things that can get in the way of staying active. It’s time for some positive thinking. No more excuses! Here are some tips to help you overcome barriers and improve your health: FIND TIME TO EXERCISE Try exercising first thing in the morning. Combine physical activity with a task that’s already part of your day, such as walking the dog or doing household chores. If you don’t have 30 minutes to be active, look for three 10-minute periods. As you progress, add more 10-minute sessions until you hit your goal. STICK WITH YOUR EXERCISE PLAN Make exercise interesting and enjoyable. Do things you enjoy, but pick up the pace and try new activities to keep your interest alive. Being creative about your physical activity plans and regularly trying new forms of exercise prevent boredom. If you can stick with it for at least six months, it’s a sign you’re on your way to making physical activity a regular habit. EXERCISE WITHOUT SPENDING MONEY Being active doesn’t have to cost a thing! All you need for brisk walking is a pair of comfortable, nonskid shoes. For strength training, you can save money by making your own weights using soup cans or water bottles. Check with your local community center or parks and recreation department about free or low-cost exercise programs in your area. INCREASE YOUR ENERGY Regular, moderate physical activity can help reduce fatigue and even help manage stress. Exercise can also reduce feelings of depression, while improving your mood and overall emotional well-being. Once you become active, you’re likely to have more energy than before. As you do more, you also may notice you can do things more easily, faster, and for longer than before. There’s an online tool to help you get the recommended amount of endurance and strength activity during a given week. The interactive Activity Planner from the U.S. Dept. of Health and Human Services’ Move Your Way campaign— health.gov/MoveYourWay/Activity-Planner—lets you build a weekly physical activity plan and print it out. You can choose from a variety of fun and exciting endurance and strength exercises, personalize your activities by location and purpose, and indicate how much of each exercise you will do. Once you create your plan, don’t forget to add in balance and flexibility exercises. Source: The National Institute on Aging at NIH. To read more articles like this, go to nia.nih.gov.
For details on SourcePoint's fitness classes, go to page 20. MySourcePoint.org
Spring 2019
WE BELIEVE I N N EUROSCI ENCE CARE THAT GOES BEYON D MEDICAL TREATMENT
Grady Memorial Hospital At OhioHealth, our collaborative approach helps patients participate in the healing of their minds, bodies and spirits. Whether you are managing a long-term condition like multiple sclerosis or recovering from a stroke, we’re here for you. Our patients get access to advanced clinical expertise from neurosurgeons, neurologists, nutritionists and therapists, and we offer unique wellness programs like neuro yoga and OhioHealth Delay the Disease™, an exercise program especially for those with Parkinson’s disease. Discover neuroscience care that puts you at the center of your treatment at OhioHealth.com/Neuroscience. © OhioHealth Inc. 2018. All rights reserved. FY19-205317-NeuroWeBelieve. 11/18.
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HEALTH & WELLNESS
Alternative Ways to Improve Health The National Center for Complementary and Integrative Health, a division of the National Institutes of Health, is dedicated to research and releasing the latest information to the public on nontraditional health approaches and their documented health benefits. Some of the nontraditional methods include massage therapy, acupuncture, yoga, reiki, tai chi, and personal training. (See sidebar for the alternative health practices SourcePoint provides on a regular basis.) Massage therapy dates back thousands of years in China, Japan, India, and Egypt, and involves work on muscle and other soft tissue. Swedish massage uses long strokes, kneading, deep, circular movements, vibration, and tapping. Sports massage combines techniques of Swedish massage and deep-tissue massage to release chronic muscle tension. Myofascial trigger point therapy uses pressure on trigger points to relieve pain and improve mobility. Acupuncture traces its origin to ancient China and is a technique in which practitioners stimulate specific points on the body—most often by inserting thin needles through the skin. It is a common practice in traditional Chinese medicine. Yoga is an ancient and complex practice, rooted in Indian philosophy, that originated several thousand years ago. Although classic yoga also includes other elements, yoga as practiced in the U.S. typically emphasizes physical postures
(asanas), breathing techniques (pranayama), and meditation (dyana). Popular yoga styles, such as iyengar, bikram, and hatha yoga, focus on these elements. Several traditional yoga styles encourage daily practice with periodic days of rest, whereas others encourage individuals to develop schedules that fit their needs. Reiki is a complementary health approach in which practitioners place their hands lightly on or just above a person, with the goal of directing energy to help facilitate the person’s own healing response. Tai chi is a centuries-old mind-and-body practice. It involves certain postures and gentle movements with mental focus, breathing, and relaxation. The movements can be adapted or practiced while walking, standing, or sitting. The popular concept of personal training is the image of a “drill sergeant” who provides motivation throughout an intense physical workout. In today’s world, these practitioners are continuously evolving in their field of expertise and are valuable help in improving a person’s ability to meet the needs relating to daily living activities. Steve Gorman is the enrichment center administrator at SourcePoint.
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Soothe the Soul at SourcePoint SourcePoint offers many health and wellness practices and staff is eager to help reach your goal of optimal aging. The best way to start off a health regimen is with a body that feels good! At SourcePoint, licensed massage therapist Carrie Lechuga can work to meet your specific needs and help your body feel better. The effects of acupuncture on the brain and body and how best to measure them are only now beginning to be understood, but you can join acupuncturist Polly Morgan to achieve those benefits now. Morgan also provides reiki, which is based on the Japanese belief in an energy that supports the body’s innate or natural healing abilities. Yoga began as a spiritual practice, but has become popular as a way of promoting physical and mental well-being. SourcePoint offers a variety of yoga classes, including seated, hatha, vinyasa, and more.
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In addition to being a mindful, focused exercise, tai chi movements, if practiced quickly, can be a form of combat or selfdefense. Whether it's motivation to start or motivation to keep going, there is a personal trainer ready at SourcePoint. Personal training can be a valuable addition to any health and wellness regimen. Learn more at MySourcePoint.org/EC.
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Spring 2019
HEALTHY AGING
The Secret to a Happy, Healthy Life? Think age-positive. We've long been told to respect our elders. But now there is scientific evidence that respect can potentially save lives among the elderly and keep them both physically and mentally healthy. An analysis by the global journalism network Orb Media found that countries with high levels of respect for the elderly recorded better health among older populations and lower poverty levels for over-60s. As we enter a new phase of history—with 2.1 billion people predicted to live beyond 60 by 2050—global attitudes toward older people have not kept up.
positive attitude toward aging lived, on average, 7 1/2 years longer than those who viewed it as something bad. "We were very surprised at this difference," said Levy, who believes that people with positive mindsets were able to live longer because positive attitudes can influence psychological, behavioral, and physiological mechanisms in the body. Positive thinking can better behavior by leading people to engage in healthier lifestyles, such as exercise. A person's positivity can also improve their psychology, making them better at coping with stress—a contributor to memory loss and brain shrinkage.
Positive mindsets about age have real impacts on the elderly.
In a 2016 World Health Organization survey across 57 countries, 60 percent of respondents reported that older people are not respected.
A more recent report by the Royal Society for Public Health in the U.K. gauged the feelings of 2,000 British citizens and found some other bleak trends. Almost half—47 percent— believed people over 65 struggled to learn new skills. A quarter of 18- to 24-year-olds and 15 percent of the total respondents agreed that "it is normal to be unhappy and depressed when you are old." Becca Levy, professor of public health and psychology at Yale School of Public Health, believes negative attitudes are due to "the growing medicalization of older adults" and "the growing anti-aging industry that promotes and actually profits from a fear of aging." But in the U.K. alone, older people made net contributions to the economy of nearly 40 billion pounds—more than $52 billion—during 2011, according to analysis. The dangers of stereotypes Negative stereotypes can be dangerous to older people in a number of ways, including shortening their lives. Levy analyzed interviews with 660 people from Oxford, Ohio that were conducted over two decades and matched them with mortality information. Her team found those with a
According to one of Levy's studies, in Ireland over the span of 30 years, mental conditions, such as depression and anxiety, were more common among people with negative ideas about aging. Dr. Luigi Ferrucci, geriatrician and director of the Baltimore Longitudinal Study on Aging, was skeptical at first when the idea of a link between someone's health and their feelings about age was suggested. The Baltimore team's study, which started in 1958, also asked participants about their thoughts on aging, and expected to find no connection between the two. But they soon discovered people with a positive attitude toward aging had less cardiovascular disease and produced less cortisol—a stress hormone—over time. Autopsy findings showed less frequent dementia. "Using very objective measures, we found that they were much better compared to those that had a negative attitude," Ferrucci said. But he cautioned that, "while the evidence is really strong, whether we can generalize this finding to the general population is not completely understood." Where are people most negative? "High-income countries are highly industrialized, and
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Spring 2019 industrialization tends to devalue older people," explained Erdman Palmore, professor of psychiatry and behavioral sciences at Duke University, adding that traditional rural societies tend to have higher respect because older people can keep working longer and are more valuable to the economy. Retirement policies make older people seem less valuable to society and a country's economy, he said. Japan, South Korea, and Argentina are the three lowestranking countries when it comes to respect for the elderly, according to World Values Survey carried out between 2010 and 2014, despite their large elderly populations. These estimates paint a changing picture of perceptions. In Japan, for example, middle-age men, who were traditionally valued, are now seen as having lost their honor and value in society. The U.K. report found that most beliefs around age are formed by the age of six. "Once prejudice has been learned, it is often very hard to unlearn," said the report's lead author, Toby Green.
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"For many people, the stereotypes they absorb then persist into later life—at which point they begin to apply them to themselves. This means that negative age stereotypes are embedded among groups of all ages," he said.
The need for integration In 2016, WHO acknowledged the need for ageism to be globally addressed and highlighted that ageism is most likely more widespread than sexism and racism.
Where did the stereotypes come from? Rewinding the clock 200 years, researchers found a shift in attitudes toward the elderly in 1880.
Green believes one of the solutions to reducing ageism is integrating generations.
In one study, they analyzed synonyms for the word "elderly" in a database of 400 million words included in a range of print sources from the past two centuries and found that, from 1810 to 1879, the concept of getting older was viewed positively in the U.S. Then, from 1880 onward—the midst of industrialization— people started seeing aging as something bad. The researchers suggest the rising number of people over the age of 65 was associated with the increase in negative beliefs around age. Still, there remain many countries where the elderly are viewed as a valuable part of the population and deserving of respect. Georgia, Uzbekistan, and Qatar scored top places in the world-value survey when asked whether people over the age of 70 are likely to be seen with respect. Positive mindsets about age have real impacts on the elderly. A 2018 study found that the chances of dementia can be lowered by nearly 50 percent if a positive outlook is maintained. Older people with happy thoughts have also been proven to recover faster from cardiovascular events, according to Levy's work.
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His report for the Royal Society of Public Health found that 64 percent of Brits didn't have a friend who is at least 30 years older than they are. Integration is "really important—there's so much evidence on the health and well-being benefits of this," he said. Starting with young children and encouraging workplace diversity to tackle ageism are other strategies Green recommends. "Making this progress in workplace settings would do a great deal of good for wider cultural change." Ferrucci believes that "we need to see our life as a trajectory. Every single period is important." People should prepare for aging and make changes to their lives now to expand the years spent in good health, he said. Physical exercise and nutrition were the most important factors in longevity. "Our aging population is the strongest, most important change that will occur in the world over the next 20 years," he added. "When aging comes, it's not so bad if you've been planning for it." Source: Nina Avramova, CNN.
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Volunteers From page 1
Naci, a black Lab-Golden Retriever mix, and Rosie LCC K-9 Comfort Dog— Rosie for short—a Golden Retriever, volunteer at SourcePoint once a month. They happily contribute comfort and joy to anyone wishing to stop and visit. Naci’s special gift is engaging people. A wag of her tail coaxes passersby to pause. She then lays on the charm with her soulful, dark eyes and shiny coat. As a puppy, Naci entered the service dog program of Canine Companions for Independence. The world’s largest service dog organization has one of its six U.S. training centers in Delaware. Cathy Donahue, pictured below with Naci, volunteered to raise her for the first 18 months of her life. She took Naci to weekly training classes at CCI and on outings to get her accustomed to interacting with the public. During that time, Naci developed reoccurring pneumonia and was on antibiotics for 26 weeks. Despite her condition and
Spring 2019 many veterinarian visits, Naci kept up with the program. Nevertheless, her health issues disqualified her from becoming a working service dog. Upon her release from CCI, Cathy chose to adopt Naci who, by then, had learned to respond to 30 commands. “When she didn’t make it through the service dog program, I thought, why not be a therapy dog?” said Cathy. “I hated to not take advantage of that knowledge.” Naci received therapy-dog certification, as well as K-9 Good Citizen certification. Cathy collaborated with her own veterinarian to control Naci’s lung problems and she makes sure the dog is not overworked. In addition to SourcePoint, Naci and Cathy visit a rehab center once a week and are on a waitlist to volunteer at Nationwide Children’s Hospital. Becoming a therapy dog is more arduous for the owner than the dog. According to Cathy, the process was “tedious, and the paperwork daunting.” Naci and Cathy also had to pass a test and have a veterinarian sign off on the dog’s health. Cathy has to pay an annual fee and retake the test every year. It took six weeks to get through the process, which was faster than it would have been had Naci not already been trained. Cathy has always had dogs and Naci is the second service dog she has raised. The first one graduated from the program and now assists a disabled man. As a therapy team, Cathy enjoys the interaction with people as much as Naci does. “We just kind of hang out and let people chat. Sometimes, it’s just a quick pet and they move on.”
Rosie is a blond beauty with silky fur. Rosie is owned by Atonement Lutheran Church. Atonement’s Comfort Dog Ministry is an affiliate of Lutheran Church Charities K-9 Comfort Dog Ministry in Northbrook, Illinois. Rosie was bred to be a comfort dog. She trained in the Chicago area for a year before placement with Atonement. Eight to 10 handlers alternate picking up Rosie from her caregiver’s home and, along with a visit helper, taking her on assignments. Rosie averages eight visits per week and goes out on deployment in times of need. George Chambers is one of Rosie’s handlers. Besides her monthly SourcePoint visit, Rosie’s team go on visits to assisted living and memory care facilities, schools, churches, veterans events, and funeral homes. Among their 18 deployments, they visited a town in Indiana affected by a tornado, sites of both school and police shootings, and a school where a teacher died suddenly. How does George deal with repeatedly confronting the face of tragedy? “I just think about these people. If something like that happened to me, I’d want something like Rosie.” For Rosie’s part, George said, “She has a tendency to realize when people need her. She leads us to them.” George became interested in working with Rosie after the dog visited his disabled adult daughter, Vicky. Seeing the joy Rosie’s visit brought Vicky, George investigated becoming a handler. He discovered there was a need for volunteers—especially retired veterans. George was a perfect fit. Rosie and George make a point to attend the send-off of Honor Flights, paying tribute and providing comfort to veterans heading for an
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emotional visit to war memorials in Washington, D.C. Rosie’s demeanor is relaxed, but her response to commands is swift. When a visitor stops by after his fitness class to pet Rosie’s soft head, she becomes interested in sniffing the sneakers he carries. “Rosie, leave it,” George commands. The sniffing stops and Rosie’s full attention is on the visit. She knows to sit upright with adults and to lay on the floor with children. She will not jump on furniture, but when commanded to “rise,” Rosie puts her forepaws up on a bed to visit someone who is bedbound. She knows how to lay her paws across a seated person’s lap without causing discomfort. “Every command is geared to better help her work with people,” said George. Rosie will only run and play when her work vest comes off. Sara Middleton, pictured above with Chambers and Rosie, is one of Rosie’s visit helpers. She interacts with Rosie’s visitors while the handler focuses on the dog. “We get as much out of it as the people we visit,” Sara said. “Or more,” George added. That may be, but when Naci or Rosie are on duty at SourcePoint, each person who pauses to enjoy a moment of unconditional furry affection walks away with a smile. Jill Smith is the volunteer recruiter for SourcePoint.
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12 FEATURE
Get Smart It's no secret jokes have long been made about older adults and their aversion to technology. Go back to the 1980s and you can hear comedian Jay Leno joke about teaching his parents to use a VCR. A simple online search can yield dozens of technology "fails" featuring older adults—mistaking a calculator for a cell phone, using a hair dryer to fix a "frozen" computer, and, well, you get the idea. A recent "Saturday Night Live" sketch imagined "Alexa Silver," an Amazon voice-recognition product designed for seniors with memory issues and a disdain for youth. But in fairness, more older adults are embracing technology today, using social media to stay in touch with family and friends, keeping a budget online, and even monitoring their health through fitness trackers. And while the "Saturday Night Live" sketch may be viewed as a humorous parody, smart speakers powered by such voice-recognition technology as Amazon's Alexa, Apple's Siri, and others can be of great benefit as we get older, helping us age in place and avoid social isolation. What is voicerecognition technology? To know how to get the most out of the technology available through smart speakers, it helps to know what it is and how it works in the first place. According to TechTarget.com, voice recognition technology is "the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands." Consumers can interact with systems that use voice-recognition technology simply by speaking to them. Voice-recognition software requires the conversion of analog audio into digital signals. A computer can decipher those signals by using a digital database of words or syllables and a fast way to compare the data to the signals. Speech patterns are stored and loaded into memory when the software is in use. This allows voice-recognition devices to respond to a user's hands-free request, complete a simple task, and provide reminders for such things as birthdays and appointments. Voice-recognition technology originated on PCs, but has since
Spring 2019 expanded to mobile devices and in-home assistants. The most popular in-home assistants are found in Amazon's Echo and Dot products (Alexa), Apple products (Siri), Microsoft products (Cortana), and Google Home. (Read a comparison of popular products on page 14.) An in-home (aging) assistant While voice-recognition technology has become increasingly popular with younger generations, older adults are learning how they, too, can get the most out of a smart speaker with an in-home assistant. A blog post on the Society of Certified Senior Advisors website provides a list of reasons why Alexa, Siri, or one of the others can be a worthwhile addition to the home as we age. "These handy devices can do everything from telling you the time to answering how much an elephant weighs," the post states. "For anyone with mobility issues, it’s the personal help they need to add an event to the calendar, be reminded who has a birthday coming up, or listen to music, audiobooks, or the news, all just by asking." Smart speakers can also provide greater independence for older adults with ailments, such as Parkinson's disease. Reduced cognition to learn may make it difficult to navigate a touchscreen device; voice control is simpler. One user—a man with early onset Alzheimer's—said his Alexa device is valuable in helping him remember things, such as what time of day it is and when it's time to take medication. Being able to use the Alexa device to read audiobooks is an added benefit, he said. Putting it to the test Lucy Smith is the special projects consultant at Syntero in Dublin. Syntero worked with the City of Dublin on an Alexa pilot program as part of the city's age-friendly initiative. "This is a pilot initiative spearheaded by the city as part of a strategic goal to address aging in place," Smith said. "The city leaders are astute and realize demographics are changing. It's not just new young families, but many older adults moving back to the community to be involved with their families. Smith said the city approached Syntero with a simple request.
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"We were asked if we would like to participate in this pilot by helping the city identify 12 clients who reside in Dublin who would be willing to get training on working with this older adult population," Smith said. "We paired certain volunteers with certain adults based on the information we received. We made some wonderful pairings of 'Alexa buddies,' and the city purchased all of the Alexa devices." Smith said 10 of the initially identified 12 clients completed the full training and worked with older adults ranging in age from 59 to 90. The work started in April 2018 and went until the end of December, and Smith said they completed followup interviews and a thorough measurement of results. "The one-on-one matching made all the difference in the world. People said they would continue using the Alexa device," Smith said. "They found them to be helpful for medication reminders, entertainment, news briefings, making lists, and just staying connected in Dublin. What they really gained the most was connectivity to their smaller Dublin community, as well as the larger-world community. And they absolutely love the music, especially when they're able to ask for and hear a particular song." The biggest challenge among those older adults who took part in the study was overcoming their initial fear of or lack of familiarity with the technology. "There was a very insecure feeling about, 'Can I even do this?' And they would get flustered by not always remembering what they wanted to ask," Smith said. "But the volunteer helped alleviate their concerns."
it to check with the pharmacy to ensure their prescriptions were ready. Smith said the experience truly did enhance the lives of those who participated in the project. But while the devices provided many ways to make the lives of older adults simpler, they aren't perfect. "The biggest caveat we have at the moment is that Alexa cannot dial 9-1-1," Smith said. "So those users with medical conditions must use their existing medical alert device." For those who don't have the luxury of being paired with an "Alexa buddy," but are still thinking about trying a voicerecognition technology device, Smith encouraged talking to family and friends about the best device for specific needs. "Is there anyone you know who has one? Or maybe you have a child or grandchild more familiar with technology who could help. There are so many options for support out there," she said. "If you decide to get one of these for your aging parent, be ready to spend time with them as they learn to use it." Smith also addressed another potential concern among firsttime users of voice-recognition devices—privacy. "It's important for potential users to consider this is all artificial intelligence; their information is somewhere and someone is monitoring it," Smith said. "There is a lot of education that goes along with these devices, and it's good to have someone with you as you are experimenting. Smith said comfort level and safety have a great deal to do with a user's feeling of independence.
Smith said the older adults who took part in the project were made aware of two important rules. "We said have fun, and you're not allowed to get frustrated, unplug the device, and throw it across the room," she said. Once the older adults got the hang of the device, they found other things it could do to enrich their day-to-day life. "Some of them liked to periodically order a meal instead of cooking, so the volunteer set it up so Alexa could directly call their favorite pizza place," Smith said. "They could also use
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"Take all the precautions on the front end; get in touch with someone you trust and give it a go," she said. "People who got the most out of these devices were those who trod lightly and used it for things that were frustrating for them, such as misplacing a phone. But if, after all of the education and precautions, you still find that a device isn't for you—you can always unplug it. Jeff Robinson is a feature writer for My Communicator.
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Spring 2019
REVIEW
How Do Voice-Recognition Devices Compare?
The Amazon Echo runs about $99 and has received awards for its ability to perform a variety of tasks and answer an array of questions. It has earned recognition for its ability to be compatible with other devices, such as the Ring doorbell camera and smart home systems. One review states that Amazon allows developers to create additional services for the Echo and estimates that Alexa has more than 30,000 "skills" to serve its users. While Alexa can perform numerous tasks, there are some services that may require an additional fee or subscription cost. "If you're an Amazon Prime member, there are many things you can do with that," said Lucy Smith, special projects consultant at Syntero. "But if not, you can circumvent a subscription by tying into Pandora or I Heart Radio when you want to hear music. You do have to be careful because Alexa may answer a question and then say, 'Do you want to subscribe?' Just say no if you don't want the additional cost."
The Google Home costs about $99 and earns rave reviews for its superior ability to answer questions, performing best in a test where 4,000 questions were asked. The Google Assistant is also able to string together more than one action with one command—for instance, saying "OK Google, good morning" can provide you with lights turned on, music streaming, and a weather forecast for the day. It isn't as good as Alexa when it comes to smart device capability, but that gap is closing.
The Harman Kardon Invoke with Cortana—$67 on Amazon—earns kudos for its speaker sound, getting higher marks than the Echo for superior sound quality. Its voice recognition technology will even pick up your voice commands in a noisy environment. Cortana also integrates across several email accounts, including Outlook, Gmail, and Office, and is accessible through your Windows 10 PC and smartphone. It connects with various smart home capabilities, as well.
Your choice of a voice-recognition technology device largely depends on your needs and the level of privacy with which you are most comfortable. They can certainly be of great benefit to us as we age, and are able to assist with the ultimate goal of aging in place. But a little research and homework before purchasing a device—and some assistance from a tech-savvy friend or relative afterward—can help you get the most out of whatever device you choose. Jeff Robinson is a feature writer for My Communicator.
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For those loyal to Apple, choose Siri-enabled products, such as the Apple HomePod for $299 at Target, to create a more streamlined experience. Apple products are specifically designed to be compatible, so if you have a HomePod, any other Apple product you have already set up will integrate on its own. Because Apple focuses largely on its own products, the HomePod doesn't have as many voice applications as the other products. But it's a smart choice for Apple users. The HomePod also gets higher marks for privacy, offering the most privacy of any of the home speakers. A New York Magazine article states Google likely knows the most about its users, particularly those who already use Google's search engine, Gmail, maps, and calendar features. Both Google and Amazon keep tabs on everything you've asked your home speaker, and while Google and Amazon tie your requests to your identity, Apple does not. Your Google "My Activity" page lets you play back recordings of everything you've ever said to Google Assistant. A page on the Amazon website shows you how to do the same with your Alexa device. You are able to delete the recordings, but doing so may make it harder for your home devices to understand future commands. Apple's HomePod requests are anonymous, tied to a random ID that lives on Apple servers for just six months.
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Quality Care at Your Fingertips Whether you’re recovering from illness, injury or surgery, the Rehabilitation Center at Ohio Living Sarah Moore provides the perfect setting from a convenient location in downtown Delaware, Ohio. Private and semi-private rooms offer personal space for recovery, and our experienced therapy team provides one-on-one care to help you establish and meet your goals. You can feel confident knowing that you’ll receive the highest quality care and services in a beautiful environment, with the goal of helping you get home as quickly as possible.
Call 740.362.9641 to schedule your visit today!
26 North Union Street Delaware, Ohio 43015 ohioliving.org
Assisted Living | Short-Term Rehabilitation Long-Term Nursing Care | Home Health & Hospice
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Spring 2019
FROM THE SOURCE News, program updates, and upcoming special events at SourcePoint.
Farmers Market Vouchers
What's New for Caregivers?
The 2019 produce season is well under way for area farmers. Before we know it, it’ll be time for sun-ripe tomatoes, juicy June strawberries, truck beds piled high with sweet corn, and the multitude of other harvests Ohio markets offer. SourcePoint’s farmers market voucher program provides financial assistance for eligible seniors to purchase market products. The goal is to improve your diet with added nutrients found in locally-grown produce, along with the added benefit of supporting small businesses in our community.
Join SourcePoint for Spring Fling! This free open house is available to family caregivers and their loved ones. Join us Tuesday, April 16, from 2 to 4 p.m., for appetizers, mocktails, music, and the chance with connect to fellow caregivers. Register online by April 12.
To align with the primary objective of easily accessing healthy foods, the list of eligible voucher products now consists simply of fruits, vegetables, herbs, and produceor herb-bearing plants. SourcePoint plans to distribute 1,150 sets of vouchers this season, funded by the Delaware County Senior Services Levy. Each program participant receives a total of $60 in vouchers. To be eligible, you must be a Delaware County resident, age 55 or older, and meet a household income requirement of $24,980 or below for a single-person household, or $33,820 or below for a two-person household. For those interested in signing up, distribution will occur at Cheshire headquarters on Thursday, May 23, 9 a.m. to 3 p.m., and Friday, May 24, 9 a.m. to 1 p.m., with an additional distribution day at the south office at Polaris on Wednesday, May 29, 9 a.m. to noon. Vouchers also will be available for walk-ins at both offices on weekdays beginning Monday, June 3, 9 a.m. to 3 p.m., as well as at Delaware, Powell, and Sunbury farmers markets beginning Saturday, June 1. (While supplies last.) Vouchers are valid for the entire market season, expiring on Oct. 31. Vouchers can be spent at participating vendors at the Delaware, Powell, Sunbury, and Westerville farmers markets. This year, we're also offering participation to roadside markets, such as Buell Homestead Farm Market and Miller’s Country Gardens. We’re looking forward to another great season of Ohio produce!
In addition to monthly caregiver support groups in Delaware, Powell, and Sunbury, SourcePoint is pleased to add an evening support group at its south office. The Polaris support group meets on the fourth Wednesday of each month, from 5:30 to 6:30 p.m., at 1070 Polaris Parkway, Suite 200, Columbus. Learn more and register at MySourcePoint.org/caregiver or call Jessica Adams at 740-203-2399.
New to Medicare? SourcePoint's free New to Medicare classes take the mystery out of Medicare and empower you to make sound insurance decisions. The class provides an overview of Medicare Parts A, B, C, and D, and covering gaps in benefits. Classes are held at SourcePoint and other locations throughout Delaware County, including: Ashley: Monday, April 15, 10 a.m., Wornstaff Memorial Public Library, 302 E. High St. Ostrander: Monday, May 13, 1 p.m., Scioto Township Hall, 3737 Ostrander Road. Polaris: Wednesday, May 29, 6 p.m., SourcePoint's South Office, 1070 Polaris Parkway, Suite 200, Columbus. Sunbury: Monday, June 10, 6 p.m., Community Library, 44 Burrer Drive. Delaware: Wednesday, June 12, 10 a.m., Delaware County District Library, Main Branch, 84 E. Winter St. Registration is required for all classes. Register at MySourcePoint.org/insurance or call 740-363-6677.
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Provider Applications SourcePoint helps older adults in Delaware County remain living safely in their homes with in-home care services, including homemaking, personal care, emergency response systems, home-delivered meals, respite care, incontinence products, home repair, and home modification and accessibility. Services are completed by companies vetted through SourcePoint. Applications to become a provider are available at MySourcePoint.org/providers beginning May 28. The next contract period runs from Jan. 1, 2020 through Dec. 31, 2021. Applications are due July 15. All interested providers, as well as current providers who plan to submit a renewal application, should read the Conditions of Participation and Service Specifications, also found on the website. All new applicants are required to meet with Provider Relations Specialist Nancy Gernstetter prior to submitting an application. Please contact Gernstetter at 740-203-2438 or ngernstetter@MySourcePoint.org.
2020 Grant Applications SourcePoint makes grant funding available to organizations serving Delaware County adults ages 55 and older. SourcePoint will release the 2020 grant applications June 26. Applications must be submitted electronically by Aug. 14. A mandatory applicant conference will be held in May for all organizations and programs wishing to apply. Those organizations interested in applying for funding should contact Nancy Gernstetter at 740-203-2438 or by email at ngernstetter@MySourcePoint.org by mid-May.
WE BELIEVE YOUR CANCER FIGHT DESERVES EVERY EXPERT ON YOU R SI DE
Grady Memorial Hospital At OhioHealth, our affiliation with MD Anderson Cancer Network® allows our physicians to review your diagnosis and treatment with their peers at the nation’s top cancer hospital. That means you’ll benefit from the latest research and expertise from leading physicians in the area. Because we believe exceptional cancer care should be close to home and the ones you love. Make a personal connection at CancerCall at 1 (800) 752.9119 (Monday–Friday, 8 a.m. to 5 p.m.) or visit OhioHealth.com/CancerCare. MD Anderson Cancer Network®, a program of MD Anderson Cancer Center © OhioHealth Inc. 2018. All rights reserved. FY19-166697-CancerWeBelieve. 11/18.
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Spring 2019
NUTRITION
Serving Size vs. Portion Size A key part of healthful eating means choosing appropriate amounts of different foods. When it comes to deciding how much to eat, the terms "serving size" and "portion size" are often used interchangeably. However, they don't mean the same thing. Serving size is a standardized amount of food. It may be used to quantify recommended amounts, as is the case with the MyPlate food groups, or represent quantities people typically consume on a Nutrition Facts label. Portion size is the amount of a food you choose to eat—which may be more or less than a serving. For example, the Nutrition Facts label may indicate 1/2 cup cereal for one serving, but if you eat 3/4 cup, that is your portion size. Estimating Portion Sizes Measuring cups and spoons are great tools for making sure your portion is the same as the serving size, however, these tools aren't always available when you're getting ready to eat. Another way to estimate your portion is by comparing it to something else. A baseball or an average-sized fist: • Measures about 1 cup. • An appropriate portion size for raw or cooked vegetables, whole fruit, or 100 percent fruit juice. A tennis ball or small, scooped handful: • Measures about 1/2 cup. • Equal to 1-ounce equivalent for grains, such as pasta, rice, and oatmeal. A deck of cards or the palm of the hand: • Measures about 3 ounce-
equivalent. • An appropriate portion size for fish, chicken, beef, and other meats. The size of the thumb: • Measures about 1 tablespoon. • An appropriate portion size for peanut butter or other nut spreads, such as almond butter. A postage stamp or the tip of the pointer finger to the first joint: • Measures about 1 teaspoon. • An appropriate portion size for oils or other fats. Measure foods regularly to get an idea of what the serving sizes look like. It becomes easier to pick the appropriate amount as you grow more accustomed to it. While serving sizes are a valuable tool, it's important to listen to your body while eating. If you are still hungry after eating one serving, that likely means you need more food. And if you're full on less than one serving, that's OK, too. Overcoming Portion Distortion It's easy to mistake a larger portion as a better value. To overcome portion distortion and downsize your helpings, try the following: • Read the label. The Nutrition Facts label can help you identify the appropriate serving size. • Eat from a plate, not a package. It's easy to eat more than one serving
when eating straight from the box or bag. Portion out your food first and put the container away before you start munching to keep your portion size in check. • Use the right tools. Try portioning out foods with measuring cups and spoons to give yourself an idea of what the serving size looks like. Small plates and bowls can also make portion sizes appear larger and leave you feeling more satisfied. • Skip the upgrade. When dining out, it can seem like a better value to pay 50 cents extra for a larger size. If you can safely transport the food home to eat later, that might be a good deal. Otherwise just stick to the serving size you know you can eat at one sitting without feeling too full. Source: The Academy of Nutrition and Dietetics. To read more articles like this, go to eatright.org.
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PHILANTHROPY
Mileage Donors Expand Volunteerism Virginia Brizendine Jann Bunyard Jenny Byers Bruce Chapman Ed & Pat Coleman Dick Comstock Terry & Ann Croft Carin Delfs Terry Doodan Patrick Finneran Steve & Sara Finney Julia Foster Lynn France Diane Gearinger Gregg & Joanne Gerber Wally & Ruth Gibson Chuck Gilligan Connie Ackerman Wayne & Marianne Anderson Diane Girardi Clara Gucwa Shirley Andrews-Sharer Jack Halada Julie Barnett Terry Hammond John Bellemore Dean Hard George & Anne Benington Mike Hardin & Marge Daniels Dan & Kathy Bickley Dub Hearon Jennifer Blake Owen Hickey Kathy Boyd Julie Hope Bob Brenner Linda Igel John & Rosemarie Burden In 2018, volunteers saved SourcePoint nearly $1.5 million through the gift of their time. These valued volunteers receive recognition for their service at the organization’s annual Volunteer Appreciation Dinner in April. Volunteers who donated miles driven in the course of their service saved the organization an additional $46,000. SourcePoint would like to recognize and thank the 2018 mileage donors:
John Jackson Paul & Karen Johnson Cheri Johnston Carolyn Jones Kristen Kennedy Rollin Kiser Kelly Kohl Donna Kowalczyk Ed Kramer Bob & Cindy Kriner Ron & Sally Lehman Kathy Lieske Lori Loveless Dave Martin Ed Matto Craig McCord John McFarland Mike McIntee Ron Melton Leslie Menges Bob & Joan Miller Diane Millhoan Dennis Mills Larry Mull Jane Nance Susan Newman Roger & Laura Noll
Libby Paskell Joe Pate Lynn Pomponio Bob & Michele Morris Stewart & Angela Rich Phil Rogers Abby Roy Don & Jeanie Sampson John Schmansky Chinu Shah Judy Snell Jim Spurrier Trisha Stewart Dennis Strohm Ray & Kay Swartz Mark Tingley Gail & Cindy Tolene Leonard Waugh Joanne Weber Dan Wiencek Pete & Alyce Williams Phil & Lynn Williams Rachel Wolery Steve Wood & Ann Jones Sandy Workman
VOLUNTEER OPPORTUNITIES WA L K-I N S ! W E LC O M E
Are you looking for opportunities to support local seniors or help out at a community center? Come learn about the many volunteer opportunities available at SourcePoint, Delaware County’s aging services agency. RSVP to Jill Smith, volunteer recruiter, at 740-203-2368 or jill.smith@MySourcePoint.org.
Volunteer Open House Monday, June 3, 4‒5:30 p.m. MySourcePoint.org
New Volunteer Orientation April 1 or May 6, 10:45 a.m.
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Spring 2019
SPRING ACTIVITIES
Get to the Point! SourcePoint’s enrichment center provides opportunities for social connection, intellectual stimulation, physical well-being, and adjustment through the transitions of aging for Delaware County residents ages 55 and better. The 44,000-square-foot center offers a fitness center, warm-water exercise pool, and spaces for activities, such as dance, art, billiards, music, health screenings, and more. The center also is home to Cafe 55, one of SourcePoint’s community-based cafes. Spring session runs April 1 through June 29. Full program details can be found at MySourcePoint.org/EC.
Engage Fitness & Wellness
Indoor Cycling: HIIT Ride—Mondays or Wednesdays, noon–12:20 p.m. Tuesdays or Thursdays, 12:30–12:50. HIIT is a 20-minute ride, which incorporates repeated high-intensity intervals, followed by short, active recovery periods. Fee: $25 for a series. Personal Training Series—Through a consultation and five sessions, the trainer will customize a fitness regimen to help you progressively expand your knowledge and comfort with the fitness room, as well as weight training. Fee: $100 for five 50-minute sessions. SilverSneakers Splash 1—Mondays and Wednesdays, 2‒2:45 p.m. A fun, shallow-water exercise class that uses a signature swim board to increase movement and intensity options. Splash is suitable for all skill levels and safe for nonswimmers. Fee: $80 for the series. No fee for Renew Active/SilverSneakers/Silver&Fit.
Express Yourself with Art
Creative Escape: Ohio State Glass—Tuesdays, May 21 and 28, 5:30–7:30 p.m. Create an “O” using cut pieces of stained glass on 11-by-14-inch glass. Fee: $30. Sculpey: Beginning—Fridays, May 10 and 17, 10 a.m.–noon. Explore the basics of sculpey with artist John Gillam. Construct 3D objects to use in making beads, jewelry pieces, or sculpted objects. Fee: $25. Violin: Basics—Saturdays, April 13, 20, May 11, 18, June 8, 22, 10–11 a.m. Learn the basics of the violin with Kathleen Mergler. Please bring a full-size, fourstring violin and bow. Fee: $60.
Enhance Learning
Book Club: Nonfiction Dialogue—Third Monday of each month, noon‒1 p.m. Read nonfiction books from the 21st century. Share insights, ponder perspectives, and parse ideas. Educational Table: Human Trafficking—Wednesday, June 5, 10:30 a.m.‒1 p.m. The Delaware County Against Human Trafficking Coalition provides pertinent information on what to look for, prevention, education, advocacy, and ongoing comprehensive services. Music Theory—Wednesdays, April 17 through May 29, 2‒4 p.m. (No class May 8.) Join Paul Howard, experienced musician in piano and guitar, as he takes you on a journey through music theory. Recommended: “The Chord Wheel” available for purchase online. Fee: $25 for sixclass series.
Empower Aging Transitions Aging a La Carte: Transitions in Aging Courses—Third Thursday of each month, 4:30–5:30 p.m. SourcePoint offers a series of modules that answer, “Now that I’m 55 and better, what do I need to know?” Different modules each month feature brain health, financial health, legal health, mental health, physical health, retirement-ready, role transitions, and technology.
Grandparents Cafe—Second and fourth Thursdays of each month, 11 a.m.–12:30 p.m. Would you like to discuss concerns with other grandparents? Grandparents Cafe is your opportunity! As part of United Way’s Strengthening Families Initiative, this is a forum for guided, small-group discussions on pertinent topics.
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NEWS
Greif Donates Meals on Wheels Delivery Van SourcePoint recently received a gift from Greif, a leading global industrial packaging manufacturer based in Delaware, Ohio, for the purchase of a new delivery van for SourcePoint’s Meals on Wheels program. Each year, SourcePoint delivers more than a quarter-million meals to local seniors. The new van replaces a 2005 vehicle with more than 107,000 miles and several mechanical issues. “We appreciate the generous support of Greif,” said Bob Horrocks, executive director of SourcePoint. “We’re thankful to companies like Greif that have the goodwill and initiative to support such a vital program. This van will allow us to more efficiently provide home-delivered meals and daily safety checks for our community’s seniors.” Established in 1877, Greif is a world leader in industrial packaging products and services. The company has more than 17,000 employees worldwide, including about 300 at the Delaware global and North American headquarters. The company produces steel, plastic, paper, and flexible packaging and provides a variety of services for a range of
industries. In accordance with the company’s philosophy document, The Greif Way, the Greif culture supports the common good by using financial and human resources to support charitable organizations that focus on education, health, and social services. “Greif has a commitment to build a better tomorrow by giving back to our communities today,” said Matt Eichmann, Greif's vice president of investor relations and corporate communications. “We are delighted to support SourcePoint and their efforts to help nourish our growing population of seniors in our home county.” In 2018, SourcePoint’s Meals on Wheels program grew by 15 percent, with similar growth projected this year. SourcePoint is a private 501(c)(3) nonprofit organization serving all of Delaware County. Funding for Meals on Wheels comes from a variety of sources, including the local property tax levy, Older Americans Act funding through the Central Ohio Area Agency on Aging, and private donations. To learn more, go to MySourcePoint.org/nutrition.
They probably weren’t thinking about home health care fifty years ago. At Interim, we were already providing it. Since 1966, Interim HealthCare has helped families care for their loved ones with a wide range of in-home services, all provided with the highest levels of professionalism and compassion. And, as an industry leader for over 50 years, we offer a level of stability, security, and experience unavailable anywhere else.
PROVIDING HOME CARE NATIONWIDE FOR OVER 50 YEARS 954-000-0000 (740) 990-0403
www.interimhealthcare.com/glensFalls-saratogany www.interimhealthcare.com ©2018 Interim HealthCare Inc. Each office is independently owned and operated. Photo: “A Happy Family” by Tony Alter, flickr.com/photos/78428166@N00/3809376154, creativecommons.org/licenses/by/2.0/
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Spring 2019 TECHNOLOGY
How I Fell for a Computer Virus Scam Don't make the four mistakes I did, this writer says
I always thought the oldest people are the group that gets scammed. Certainly not a discerning 65-year-old who has written about scams and wisely deletes suspicious emails. Well, add me to the "Gotcha List." I was a victim of a computer virus scam. Here’s how it happened and how you can avoid being a victim: Recently, I logged onto my computer and saw a message on my screen telling me to call Apple immediately, with a phone number. It said I had downloaded an infected program. It kind of made sense. Earlier that morning, a pop-up on my screen told me a newer version of my malware software protection was available. I dutifully downloaded it. Who wants trouble? What "Tech Support" Told Me I called the number. The “tech” answered. He was sympathetic and even had me go to a site that had an article on unscrupulous scammers who trick people into downloading infected viruses. He said he wanted to show me I was in good company. The couple of times I hesitated in divulging information, he said, “Oh come on, Sally, you just saw that there is a virus,” or “You just called Apple,” and other reassuring words—if you're an unwitting victim.
And thus began my take-her-for-a-rube saga. Yes, I gave the “Apple support tech” remote access to my computer and my credit card information so I could “buy software protection.” He then said he was patching me into Dusti Solutions, a software protection company he told me was Apple’s chosen vendor. I quickly Googled its name and found that it was, indeed, the name of a software company. Had I looked closer, I’d have found it doesn’t sell malware prevention, however. The Dusti Solutions rep sounded like the real thing, too. He offered a choice of three protection plans. Fortunately, I took the cheapest one—two years for a mere $199.99. When Scammer No. 1 shared my screen, he showed me long columns of code he said hackers were downloading onto my computer. I know nothing about programming, so I didn’t know what to look for. I even watched gratefully as “Apple” remotely “cleaned up” my files. Finding Out I’d Been Scammed I didn’t realize I had been conned—what is called phishing— until I went into a local Apple store a week later. Ironically, I went to ask about something I’d read on computer privacy. It said when some people are in public places, they put a sticky or piece of tape on the camera of their computer, so
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no one can spy on them. I happened to mention my malware episode and the call that fixed my virus. “I’m sorry to say,” the Apple employee told me gently, “but Apple will never ask for credit card information over the phone or direct you to call a number; they certainly don’t flash a message on your screen.” I checked my credit card and bank account statements. Luckily, the lone unusual charge was the $199.99 from Dusti Solutions. I called my credit card company, canceled the card, contested the charge, changed my Apple password, and had a real— really!—Apple tech get rid of any suspicious programs.
Luckily for me, this is a mild tale. The shysters could have gone on a spending binge with my credit card, embedded tracking software, and done much more damage. I will likely be reimbursed by my credit card company for the bogus charge—I hope!
Looking back, the story had red flags waving as big as that fake number on my screen.
Scammers have become so sophisticated that discerning reality from deception has become both difficult and daunting. How to Prevent a Computer Virus Scam I keep thinking about the incident. Here are four things I didn’t do, but you should if you’re in a similar situation: 1. Trust my gut. I thought it was weird that the tech wanted my credit card information, but gave it to him anyway. Had the guy asked for my Social Security number, I would have known instantly it was a scam. Then why not my credit card? I also thought it seemed odd—but definitely convenient— that Apple had a third-party software protection company to fix the problem on the spot. Problem was, the Dusti Solutions software company doesn’t sell malware protection. I should have realized the pop-up on my computer was probably a fake. 2. Call Apple before calling the number on my screen. Someone at Apple would have told me it was a hoax. I should’ve noticed, too. Also, when I dialed the bogus number, there was no menu from Apple; it was a direct call to the “tech.” 3. Figure out that Apple would not have patched me through to another company. That’s just not the way legitimate businesses work. 4. Understand that honest companies don’t have employees who make creepy small talk. (“You sound so young on the phone.” “Your husband is lucky!”) By the time the sweettalking began, I had already given him the goods.
MySourcePoint.org
Why I Didn’t Tell Anyone Yet, until writing this article, I have not told a soul. Not even my husband. We don’t have secrets from each other, and this is minor— not to mention, resolved.
I guess it’s that I'm embarrassed—OK, mortified—that I didn’t figure out the scam as it was happening. Looking back, the story had red flags waving as big as that fake number on my screen. I now see how easy it is for older adults to be conned via computer and phone. And it's even likelier when they are lonely and alone, ready to talk to a friendly, “helpful” person. I also see why so many older scam victims keep the incidents to themselves. “How could I?” they think. “If I tell someone, they'll think I'm stupid and lack judgment. They may even question my ability to live independently.” The kicker is my credit card company. I immediately contested the charge and it was initially removed from my bill. Soon after, I received a letter saying the claim was rejected. I called the credit card company, expecting a “case closed,” and was told to write a detailed letter about what happened and, to be sure my case did not slip through the cracks, to fax it and send it in the mail. I did, and have called back five times since; three times I spoke with a supervisor. The last supervisor told me she has no authority to expedite my case. That was a month ago. I don’t know which is worse—being scammed or having to deal with my credit card company! In the past, I would roll my eyes when I heard about yet another older adult getting taken. How could he or she be so ridiculously naive, I would wonder? I wonder no more. Sally Abrahms is an award-winning writer specializing in aging, caregiving, boomers, housing, and aging in place. This piece originally was published on nextavenue.org.
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Spring 2019
CAREGIVING
Male Family Caregivers Rising to the Challenge Most people think of family caregivers as women taking care of their aging parents or children. What many don’t know is that 40 percent of the 40 million family caregivers in this country are men. These men range in age from 20-something to 60-something and up. Some step into the role suddenly after a family member or friend is injured or falls ill; for others, the role increases gradually as parents age or someone close is diagnosed with a fatal illness. All told, more than 16 million men are serving as family caregivers. They are husbands taking care of their spouses or partners, sons taking care of Mom or Dad, and friends taking care of neighbors. These men are breaking stereotypes and misconceptions. They are joining, either by choice or necessity, the army of family caregivers providing care across this country. In most cases, these men are “invisible.” In many ways, our society and systems of care fail to acknowledge their existence. On Father’s Day, the day many of us celebrate our role models, the AARP Public Policy Institute salutes the millions of men in this country who love, support, and provide for their children, and the millions more who provide care for an aging parent, spouse, friend, or other loved one. We honor male family caregivers of all ages and backgrounds, many of whom have had to make drastic life changes— adjusting work schedules or leaving the workforce altogether, or ceasing travel and other leisure activities—all to fulfill their caregiving duties.
instead of sitting in the stereotypical support group circle, they might connect over a beer or a round of golf. We can learn something from Jack’s. What are some ways we can celebrate and support the important male role models in our lives this June? Here are some suggestions: Invite conversation. It’s easy to lose your sense of self in a caregiving role. Since men are less likely to express the emotional strain and stress related to caregiving, it’s critical to prompt the conversation. Remember to ask, “How are you holding up?” and “What can I do to support you?” Lend an empathetic ear. It tends to be hard for men to talk about the challenges they face as caregivers. There is that “you just suck it up and do it” mentality, as well as a reluctance to acknowledge how hard caregiving is. Nevertheless, male family caregivers want to know they’re not crazy to find their challenges difficult, and that they're not in the battle alone. Remind them of that. Know the available resources. All caregivers, including men, need meaningful support. They’re in great need of hands-on training to perform tasks that may be difficult or feel uncomfortable, like assisting with bathing or dressing, or performing complicated medical tasks, such as giving injections, tube feeding, and wound care. AARP’s Caregiver Resource Center has a wealth a tools and resources to meet men where they are on their caregiving journey. Male family caregivers are stepping up to the plate in record numbers. I hope you will be there to support them, asking for help and leaning on others when they grow weary from the journey. After all, they deserve the best care we can offer.
We also honor those who have mustered the courage to talk to someone about the emotional, financial, and physical aspects of their caregiving experience. While the term "support group" typically might have a lot of men running Jean Accius is a nationally recognized thought leader on for the exit, Jack’s Caregiver Coalition, a Minnesota-based aging, caregiving, and long-term care policy. He is Vicenonprofit that offers support to male caregivers, has gotten President of the Long Term Services & Supports and Livable around such obstacles. Without using that loaded term, Communities Group within the AARP Public Policy Institute. the group has found creative ways to get men talking about their personal experiences. One For information on SourcePoint's caregiver resources, go to program Jack’s offers, called Jack-to-Jack, connects men who are family caregivers with MySourcePoint.org/caregiver or call 740-363-6677. others who have been in their shoes. And
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CREATIVE WRITING
Unplanned Journeys
My Life is Like...
I think it would be wonderful if I could earn frequent flyer miles for all the flights of fancy I have taken. But I can’t book these flights in advance or take time to put them on a credit card where the miles could accumulate. These trips are spur of the moment. No time to pack a bag. In a heartbeat, I am flying high around the world and sometimes beyond.
1. 2. 3. 4.
I have also wanted to strap a Fitbit on my wrist when I walk down memory lane. 10,000 steps in a day? Oh, please. How about in a minute? Another unplanned journey that I often find myself taking is surfing the internet. I don’t have a surfboard, but who needs it when I can hang 10 on an American Express card? And of course, I have dipped my toes in eBay. Just testing the water before I jump in, thank you very much. And there is always "California Dreaming." You know what I mean. I have already been to the west coast at least twice today. I have saved my favorite unplanned trip for last. I always begin this journey with high hopes. Sometimes it works out, but sometimes it doesn’t and I bail out before it’s over. But when it works, it is wonderful. Yes, I love getting hopelessly lost in a good book.
A circus and the clowns are in charge. A trip with no itinerary, just wandering and seeking. A garden filled with beautiful plants and persistent weeds. A long hike, putting one foot in front of the other to keep moving forward. 5. A lake, placid on the surface, but teeming underneath. 6. Being a crockpot. I'm slow to warm up, but get the job done over time. 7. A thousand-piece puzzle with no picture to aid assembly. 8. Mona Lisa's smile, enigmatic and unforgettable. 9. A rainbow, short-lived, but glowing with incomparable beauty while it lasts. 10. A ticking clock, counting off the seconds while the years fly past. 11. A trip with no destination; only the journey is important. 12. A roundabout and none of the exits are marked. 13. An antique shop, filled with priceless memories. 14. An old book. Some of the pages are dry and cracked from time, but there's lots of great reading left. Judy Titus is a SourcePoint member in creative writing.
I’m certain I will be taking some of these trips again and soon. If I have time I will send you a postcard. In the meantime, please wish me, "Bon voyage!" Connie Hill is a SourcePoint member in creative writing.
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Spring 2019
Disaster From page 1
If you're a caregiver or a family member of a senior, you can also take measures to help your loved one stay safe during a disaster. This guide covers some common types of emergencies seniors should be aware of, tips for helping the elderly evacuate, and a handy checklist of items to have in the event of an emergency. Source: SeniorLiving.org.
General Tips for Senior Safety & Emergency Preparedness Identify Your Risks
The risks to be aware of depend on the area in which you live. The most damaging hazards in Ohio tend to be floods and tornadoes. Severe winter weather, including ice storms, as well as extreme heat, are common. Household emergencies, such as a fire, are possible in any area.
Familiarize Yourself with Local Resources
What happens when a disaster strikes? Do you know where to go and who to ask for help? It's essential to familiarize yourself with local resources before an emergency takes place. Identify local emergency shelters and make a list of emergency contacts and addresses, so that you have it all in one place. Keep this list somewhere safe and readily available. You may want to consider including contact information for your local: • Fire department. • Police department. • Doctors and hospitals. • Animal control. • Poison control.
Get a Plan in Place
The most pivotal part to surviving an emergency is having a solid plan. Disasters usually strike unexpectedly, and naturally, it's not easy to think and act logically when this happens. With that said, after evaluating what risks your area may be prone to, it's time to write out an emergency plan that's easy to follow. When creating a plan, you may want to consider including information on: • A communication plan with your family and caregivers so you won't lose touch with loved ones in an emergency. • Safe and easy escape routes in case of fire or flood. Your plan should detail how to escape from each room in your home so that no matter what room you're in, you have an idea of what to do in case of an emergency. It's best to have more than one route to be safe.
• What to do after escaping—where to go and who to call for help, if needed. • Emergency contacts, addresses, and phone numbers.
Make an Emergency Kit
An emergency kit is a collection of basic items members of a household may need in the event of a disaster, and may include such things as: • A three-day supply of nonperishable foods and a can opener. • One gallon of water per person per day for at least three days. • Three days' worth of medications. • First aid kit. • Pet food, if you have pets. • Common toiletries, including moist towelettes. • Swiss army knife. • Blankets. • Flashlight. • Battery-powered radio or weather radio. • Extra batteries, including hearing aid batteries, if needed. • Waterproof matches. Once you've gathered everything, keep your kit somewhere easily accessible so you know exactly where to grab it in the event of an emergency.
Get Connected with Your Neighbors
It never hurts to become connected with your neighbors, especially if you live alone. Chances are, in an emergency, survival depends on teamwork and helping each other out. By building a support network where you live, your neighbors and local friends will know to check up on you in the event of a disaster—and vice versa! Have your top emergency contacts on hand to provide to your neighbors in case they need to refer to them in any emergency, along with a list of medications, special needs, and allergies you may have.
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Staying Safe in Extreme Heat
Staying Safe in Extreme Cold
The heat causes fatal health problems for nearly 200 people in the U.S. each summer. Most of those 200 people are over the age of 50, as the aging body is not able to handle extreme heat as well as younger bodies.
The cold is just as taxing on the body as extreme heat. Seniors are more susceptible to losing body heat in the cold and can suffer from hypothermia more quickly. Here are a few ways to stay safe in the extreme cold:
Air Conditioning: When heat hits, you'll want to stay inside to keep your body from overheating and suffering heat stroke. If you don't have air conditioning at home, try going to the movies, the mall, or a community center.
68°F Heat: Sometimes it's tempting to turn the heater down to save on utility costs, but this can be life threatening during extremely cold days. Heat lower than 68°F will not properly heat the house. A senior living alone could fall into fatal hypothermia if they're not keeping their body warm enough to function properly.
Avoid the Sun: Direct sunlight only compounds the effects of heat. If you must be outside, try to stay in the shade or do your chores in the evening or early morning. Hydration: Your body needs plenty of water to properly function. Do not drink caffeine or alcohol, as they will dry you out faster. Wear Breathable Clothing: Your clothing can have a huge effect on your internal temperature. Loose, lightcolored clothing will go a long way in helping your body withstand the effects of heat. If outside, wear a hat, sunglasses, and sunscreen. How to Cool Down: Take cool or lukewarm showers or baths to cool down your body. Hand towels soaked in cold water or wrapped around ice packs and placed on the neck, wrist, or armpit will also cool down the body.
Dress Warmly: Even if you don't feel cold, you'll want to wear a sweater, long pants, and socks to keep warm. Even when going to bed, be sure to stay bundled. Insulate the House: Make sure your windows aren't drafty. Make sure windows are shut tight and locked, curtains drawn, and install weather stripping if possible. Notify Friends/Family: If you live alone, ask someone to check on you periodically to ensure you're safe. You may not be able to diagnose yourself with signs of hypothermia, but someone else will notice the signs and get you medical help, if needed. Stay Dry: If you go outside and get wet, be sure to change your clothing as soon as possible.
Protect Your Home from Fires
What to Do in the Event of a Fire
• Keep a smoke alarm on every level of your home, test them monthly, and change batteries every six months.
• Do the Drill: You should have regular fire drills so everyone in the household knows how to react when a fire occurs. Designate someone in the household to help carry out anyone who is immobile or unable to move quickly.
• Keep space heaters at least three feet away from anything that could easily catch fire, and be sure to always turn them off when not in the room. • Chimneys, fireplaces, and wood stoves should be serviced and cleaned each year. • Install a fire alarm system that has flashing lights so anyone with hearing impairments will be alerted. • Keep a fire extinguisher on each floor, as well as in the kitchen. • Don't leave cooking unattended. • Always blow out candles—do not leave them burning in unattended rooms.
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• Sound the Alarm and Check on Everyone: Most fatal fires occur while everyone is sleeping. Heavy smoke can put a person into a deeper sleep, with seniors more susceptible to sleeping through a fire. Be ready to check on any older adult in the household to be sure they're awakened by the alarm and on their way out of the home safely. • Stay Low: Seniors should sleep on the lowest level of the house, if possible. Stay low to avoid heavy smoke inhalation, and escape quickly.
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Spring 2019
FINANCES
Financial Counseling for Low-Income Seniors Older adults can benefit from financial counseling in their later years and see improved health and quality of life as a result For anyone who serves seniors, the challenge is obvious in a trifecta of data points: • Some 32 percent of adults 53-62 have no retirement savings. • Some 30 percent of seniors experience a zero or negative budget every month after paying for basic needs. • A third of adults 50 and older pay an excessive share—more than 30 percent—of their income for housing. These sobering facts need to be faced by providers, especially those offering affordable senior housing, according to Roslyn Quarto, executive director of ESOP, a housing and financial counseling agency that was once the largest foreclosure prevention agency in Ohio. ESOP is now a subsidiary of the Benjamin Rose Institute on Aging in Cleveland, Ohio, where Quarto is also vice president of advocacy. The financial stress seniors face in meeting basic housing needs cascades into a quagmire of other problems, ranging from poor health to increased risk of suicide, and stresses a community’s social fabric. And part of the problem is that some low-income seniors don’t have basic financial skills. Quarto and ESOP are working to change that. “If you saw your parents going to a quick-loan lender to buy Christmas gifts at 500 percent interest for 30 days, that’s what you’re going to do,” she said, stressing the need to teach everyone basic financial skills. “Wealthy people have financial planners and the middle class have accountants. What do low-income people have? Historically, it’s trying to get entitlements and benefits.” Older adults who are in their later earning years or retired are not able to effect big change. So, ESOP works on incremental steps to improve their financial situation. Quarto says, given the huge numbers of retiring baby boomers, such financial-
skill learning is going to be in greater demand. “People are not prepared. We’re going to see middleincome people—who have never had issues with money—hitting retirement and living below the poverty level for the first time in their lives,” said Quarto. “We have a country right now where the bottom quartile is relying almost exclusively on Social Security.” ESOP has trained financial coaches who go out in the community—often at one of Benjamin Rose’s seven senior centers—to work with low-income clients. Such assistance is wide-ranging. In some cases, if the older adult has poor vision and cannot read their financial documents, ESOP will provide them a voucher to get new glasses. In most cases, however, coaches work with clients to help them understand basic financial concepts. “One of the big problems we see among older adults is that they are paying $150 a month for cable, internet, and phone. Why are you paying for 283 channels when you only watch a few?” said Quarto. The goal, for example, is to help a 92-year old living on $1,000 a month save $300-400 a month through better financial habits. Add in free glasses, a free air conditioner, and a free rehabilitation of inefficient, leaky windows to lower energy costs, and the client has realized savings that can be used to better meet housing expenses. ESOP has several different strategies. For example, it teams with a local health system to coach patients on a financial plan related to lifestyle and housing prior to hospital discharge. This helps patients improve their health and helps keep them from being readmitted. ESOP also offers a “pretirement” program for adults aged 50 to 64. This includes a matched-savings program to create good money
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habits. If a client works with them at “a deep level,” ESOP will match savings deposits up to $500 over a year. “We know that 67 million Americans can’t cover a $500 emergency. You can graduate from our program with a minimum of $1,000 in the bank,” Quarto explained. “We’re teaching people, sometimes for the first time, the difference between a need and a want. If you’ve never been taught these things, it’s not too late—especially if you’re still working.” ESOP has received $200,000 in funding from the Office of Nonprofit Engagement at JPMorgan Chase through its Financial Solutions Lab grant program. The grant allows Quarto and her staff to travel around the country, training other nonprofit agencies to build integrated financial skills programs. To date, she says they have shared their strategies with dozens of housing and service agencies affiliated with JPMC. “Sound financial health is not only important for individuals and families, but essential for inclusive communities and resilient economies,” said Courtney Howard Hodapp, executive director of the Office of Nonprofit Engagement at JPMC, in explaining their support for the ESOP training initiative. Bank of America also recognized ESOP’s work with a $200,000 grant in 2017, through its Neighborhood Builders® program, to share its methods with peer nonprofits. BOA also offers an online “Better Money Habits” self-education program to help older adults improve their financial knowledge, according to Jeneen Marziani, BOA Ohio market president. “We have Better Money champions who have worked with Quarto and her team, talking to elders about things that are important to them. That’s a tool that can empower seniors to work with our champions or online,” said Marziani. Nationwide, the AARP Foundation works to end senior poverty through several programs, including its Finances 50+
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program. The program is taught at over 100 locations across the U.S. and has 7,000 graduates. AARPF also offers real-time financial coaching to build savings and even save for medical treatment so seniors don’t delay getting the care they need. But there are also other reasons to improve financial acumen, according to Paolo Narciso, director of income security at AARPF. “An awareness of financial habits is also shown to have intergenerational impact. By modeling good financial behavior, older adults become examples to younger generations and affect long-term financial mobility,” he said. As far as housing, Narciso believes financial resiliency is helpful in many ways. He said low-income older adults can have assets up to $5,000 generating income and still meet median income requirements to qualify for federal Section 8 vouchers. “Landlords like tenants who can withstand short-term income volatility,” he said. “Having a savings account helps.” A big truth about financial intelligence, states Quarto, is that everyone can benefit from better skills at all ages—including herself. As a corporate attorney for a large company, she decided to withdraw $15,000 in a retirement fund when she left the position. Quarto used the money to pay off credit cards and student loans, and to buy a new bed. “That bed is long gone,” she said with a laugh. “If I had left that money in the account, today it would be worth $88,000. That was not the best decision. The financial lesson is that life doesn’t start and end in any given moment.” Source: LeadingAge. To read more articles like this, go to leadingage.org/magazine.
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Spring 2019
FALLS PREVENTION
June is National Safety Month June brings summer to our doorstep, along with National Safety Month. This year’s theme encourages us to “Keep Each Other Safe.” One of the best ways to keep each other safe is to “Stand Up to Falls.” Adults 65 and older are the most vulnerable for falls, and falls are the number-one cause of injuries and injury-related deaths in this age bracket. As 10,000 baby boomers turn 65 each day, more and more of us will have family, friends, and neighbors who age into this high-risk pool. Older adult falls are truly a growing problem. Although many seniors are more active and living longer, more than 1 in 4 report falling. Emergency departments treat over 3 million older Americans for falls each year, while direct medical expenses add up to more than $31 billion annually. As falls and fall injuries are increasing, chances have also increased that you know someone who has fallen this past year. What Can You Do to Stand Up to Falls? Fortunately, falls are preventable and we can all take steps to protect the health and well-being of older Americans. To assist, the Centers for Disease Control and Prevention is committed to helping older Americans age safely and without injury. This means ensuring older adults and those who care for them have the tools and resources needed to assess their fall risk and information on how to effectively reduce that risk. CDC encourages all older Americans to: Speak Up – Falls can cause severe injury and loss of independence. Therefore, it’s important to talk openly with your healthcare provider about falls and your health goals. Healthcare providers are wellpositioned to screen for fall risk, using evidence-based tools, such as those included in the Stopping Elderly Accidents, Deaths & Injuries (STEADI) initiative, assess modifiable fall risk factors, including poor balance, the use of certain medications, and vision impairment, and
Delaware Court
to offer effective strategies to help their patients prevent a fall so they can meet their health goals. If you're a friend or caregiver of an older person, encourage them to speak up and talk to their doctor if they have fallen, feel unsteady, or worry about falling. They should also ask about vitamin D supplements for improved bone, muscle, and nerve health. CDC has fall prevention resources available for older adults and those who care for them. Make Your Home Safe – Most falls happen at home, so it’s important for older adults to check their homes—inside and out—for safety. CDC offers a brochure, Check for Safety, that includes a fall prevention checklist. This list contains simple preparedness actions that often get overlooked, including: • Get rid of things you could trip over. • Add grab bars inside and outside of your tub or shower and next to the toilet. • Put railings on both sides of stairs. • Make sure your home has lots of light by adding more or brighter light bulbs.
Keep Moving – Older adults can reduce their risk of falling by improving their balance and strengthening their legs. CDC encourages older adults to keep moving and stay active with evidence-based activities like tai chi. Exercise and movement can also make you feel better and more confident. Check with your healthcare provider about the best type of exercise program for you - Where Caring Comes First or your loved one.
Skilled Nursing & Therapy Services Provided with the comforts of home! Schedule a tour and learn about our Return to Home services by calling (740) 369-6400.
Falls affect us all—whether personally or someone we love or care about. Encourage older adults you know to take steps toward living longer and healthier lives. Let’s continue to keep each other safe during National Safety Month and stand up to falls! Source: Centers for Disease Control and Prevention.
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Don't Be Afraid of Falling:
You call it “grocery shopping for Mom.”
It's All A Matter of Balance. Have you limited your activity for fear of falling? A Matter of Balance is for you! Wednesdays, April 3 through May 22, 1 to 3 p.m., at Scioto Township Hall in Ostrander. In this free series, you'll learn to view falls as controllable, set realistic goals for yourself, reduce risk factors, and exercise to increase strength and balance. Register online at
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5
programming & courses at DACC
DACC’s programming & courses change at the speed of business & industry. Some of our newest programs include Engineering, Bioscience, Cybersecurity, & Medical Assisting.
What We Offer
DACC offers 26 high school courses and a variety of adult education courses ranging from agriculture, to manufacturing, information technology, engineering, medical, and public safety.
Adult Education Adult students can become more employable or change careers altogether with continued education.
High School Courses
High school students get a head start on college by earning high school and college credits. They can also jump right into a sustaining career through internships and early job placement.
Faculty DACC instructors have experience in the field they teach, bringing knowledge & connections to the classroom.
Need & Interest DACC responds to the needs of business & industry, along with student interest. Being able to adjust as needed means we can always offer courses in areas of high demand. ™
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Saturday, April 27 9 a.m. to noon 800 Cheshire Road Delaware Do you plan to retire in the next 10‒15 years? Join SourcePoint for a free event for those who are planning now for a better retirement. Featuring exhibits on local opportunities for: RECREATION | EDUCATION | HOUSING HOME IMPROVEMENT | FINANCIAL PLANNING
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Go to MySourcePoint.org/ready for a list of exhibitors. Plus, your choice of up to two free workshops! Topics include brain health, caregiving, cooking for one or two, downsizing, income planning for retirees, and Medicare.
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