MODULE 1: The Art of Building Trust with Empathy and Listening

Trust is the foundation for building strong teams, creating a positive work culture, and producing results. Research has shown that, for some organizations, it takes an average of 89 weeks to execute transformational change within their companies, and an average 39 of those weeks were a direct result of mistrust.

Objectives:

● Explore why it is important to build trust in the workplace

● Examine the role of psychological safety and trust building, specifically with hybrid teams

● Understand what creates and destroys trust: the Trust Equation

● Explore the role emotional intelligence plays in building trust and how to show genuine empathy when listening and responding to team members and colleagues

● Learn steps to regain trust if it has been lost

PREPARE FOR MODULE 1: The Art of Building Trust with Empathy and Listening

• Read the article: What Psychological Safety Looks Like in a Hybrid Workplace

• Complete this three question worksheet (so we can better understand your needs regarding this topic)

• Watch the video below: