Subject: Health & Social Care

Revision priorities:

Unit RO32 – Principles of care in health and social care settings – Types of care settings. The rights of the service users. The benefits to service users’ health and wellbeing when their rights are maintained. Person-centred values and how they are applied by providers. Benefits of applying the person-centred values. Effects on service users’ health and wellbeing if person-centred values are not applied. The importance of verbal communication skills in health and social care

Unit RO33 – Supporting individuals through life events -

Revision priorities

Topic

Life stages and development

Life events and their impacts on individuals

Sources of support to meet individual needs

Types of care settings

Task

Read through the knowledge organiser and create a revision card for each life stage and each area of development (PIES)

Read through the knowledge organisers and create a revision card for the each life event and the impact on PIES

Add to the life event revision cards 2 formal and 1 informal source of support explaining how each can help

Make a list of the different health and social care services on the IOW

The rights of service users Answer the following questions

1. What is the meaning of the term ‘consultation’?

2. A nurse shares patient information with other staff on a ‘need to know’ basis. What does ‘need to know’ mean?

3. Why is confidentiality important in a GP surgery?

4. Write about procedures that would help to reduce the risk of harm in a care setting.

The benefits to service users’ health and wellbeing when their rights are maintained

Person-centred values and how they are applied by service providers,

What are the five rights to which a service users are entitled?

What are the three benefits for service users of having their rights maintained?

Care Certificate workbook (skillsforcare.org.uk)

Use the link at the skillsforcare.org.uk website to find out more about the Care Certificate Workbook and see how the 6C’s are part of each of the 15 Care Certificate standards.

Benefits of applying personcentred values

Write a short case study of a service user who has care or support needs, for example, a service user with hearing or sight loss, dementia or mobility difficulties.

The importance of verbal communication, in health and social care

List the service users needs List examples of person-centred practice that would help to meet the service user’s needs.

Answer the following questions:

1. Write down the meaning of ‘verbal communication’

2. What is the meaning of ‘empathy’ when dealing with a patient?

3. Give an example of adapting communication to meet the needs of a service user.

4. Why is the use of jargon discouraged?

5. Why is being patient is an important skill for service providers

The importance of non verbal skills in health and social care

The importance of active listening in health and social care

Create a poster of the do’s and don’ts to achieve open and positive body language.

CASE STUDY

Naz is a service provider. She enjoys working with older adults in a residential care home. She likes to get to know them well and uses good communication skills to help achieve this.

Naz likes to plan activities that the residents will enjoy. She thinks it is very important to build up good relationships with the older residents, so that they feel safe and secure in a care setting and will want to take part in all the activities.

1 – Identify and explain the ways that Naz can/is using effective communication with the residents? Think about body language, facial expressions, gestures, positioning and active listening.

2 – How is Naz’s effective use of communication benefitting the residents?