Crain's New York Business, February 5, 2024

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CRAINSNEWYORK.COM I FEBRUARY 5, 2024

TRANSPORTATION

Long-awaited ‘open-gangway’ subway cars make MTA debut A $3.2 billion deal for 1,175 new cars will upgrade an aging fleet amid manufacturing and supply-chain backups | By Caroline Spivack Step onto a subway car and it’s very likely you’re hit with the stale, unpleasant odor that comes with thousands of riders passing through a decades-old train. That is not the case for the new R211T open-gangway train, the system’s first, which rolled onto the rails Feb. 1 with what can BY THE only be described as a new train smell. The Metropolitan Transportation Authority NUMBERS and Gov. Kathy Hochul launched the first of two 10-car trains on the C line in Inwood. Its rubbery, accordion-style connectors link each car Average age as if the entire train was one long subway car. of MTA’s The new design gives riders the freedom to fleet of train move through the train without having to hop in cars and out of stations or precariously step between cars. “You can actually move seamlessly from one car to the other,” said Hochul, in unveiling the train at the 207th Street Train Yard in Inwood. “You’re not trapped. If you want to have a different experience, you can get up and move

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See SUBWAY on Page 18 Gov. Kathy Hochul and MTA Chair and Chief Executive Janno Lieber show off an accordion section of the R211T train. | CAROLINE SPIVACK

New city portal rings up $17M tab for outsourced work Mayor Adams’ signature ‘MyCity’ website, which began as a mostly in-house project, has enlisted 26 contractors to date By Nick Garber

Mayor Eric Adams’ administration has doled out nearly $17 million in contracts to outside vendors that are building his signature one-stop website for city services, in a continued reliance on outsourcing that some policy experts criticize as costly and duplicative. Adams made the idea a pillar of his 2021 mayoral campaign, envisioning an app New Yorkers could use to access every-

thing from food stamps to rental aid. After delays, he launched a limited web version of the portal last year, offering eligibility screenings and applications for child care benefits, as well as information on business licensing and an artificial intelligence chatbot that can discuss the city’s services for business owners. Although administration officials initially said that MyCity was being developed largely in-house, the rollout that began last year relied mostly on outside

contractors. Records show that pattern has continued in recent months: Since 2022, the city has registered 54 contracts worth a combined $16.6 million to 26 different vendors charged with working on MyCity, according to records kept by the comptroller’s office. Experts in civic technology have criticized the administration’s approach. Several told the publication Gotham Gazette last year that outsourcing the development of MyCity risks racking up higher

costs compared to in-house work, wastes the personnel the city already has, and squanders an opportunity to build more tech expertise inside city government. “We’re at a moment where we could be building this amazing tech capacity in our city,” said Hana Schank, a writer and former senior fellow at the think tank New America who studies government tech procurement, in an interview with Crain’s. See MYCITY on Page 22

VOL. 40, NO. 5 l COPYRIGHT 2024 CRAIN COMMUNICATIONS INC. l ALL RIGHTS RESERVED

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CHASING GIANTS Midtown startup streamlines work of property management into single platform.

WHO OWNS THE BLOCK Right-wing event puts spotlight on neighborhood’s Czech past.

GOTHAM GIGS New York Liberty CEO makes fan experience the MVP.

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