Crain's New York Business

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STIRRING THE POT Quest to legalize marijuana raises concerns about taxes, social reform PAGE 3

February 8, 2021

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BUCK ENNIS

ASKED & ANSWERED Senator outlines benefits of online sports betting PAGE 13

REAL ESTATE

Return of city workers to offices hailed, but but details are scarce Manhattan’s office vacancy rate was 14.9% last month BY EDDIE SMALL

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ROBOTS SPEEDING UP THE OFFICE ROUTINE

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rnst & Young’s robots don’t scurry around the office, delivering mail and performing other ordinary tasks. But the accounting firm saved 2 million work hours last year, thanks to robotic software that performed mostly paperwork-heavy jobs, such as data processing and

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customer billing, that clerical staff would normally handle. “You have automation doing the manual tasks that, frankly, humans don’t want to do and shouldn’t be doing, which then allows them to focus on higher-value activities,” said Jeff Aldridge, who leads EY’s Intelligent Automation practice for the Americas. Called robotic process automation, the soft-

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A May comeback

ware speeds up repetitive tasks in data entry and document processing. It is growing so quickly that research firm Gartner expects that 70% of the routine tasks for corporate managers will be automated within three years. New York’s historic strength in document-heavy industries ripe for automation—finance

The mayor said in his State of the City address that employees who are working remotely will start returning in May, a move that should be a boon to New York’s struggling office market. Widespread working-from-home practices have gutted the industry during the pandemic, and the office vacancy rate in Manhattan hit a record high of 14.9% in January, according to a Colliers report. But the return’s impact will not just be limited to the office market, said Andrew Sachs, Newmark’s executive managing director. It also will have an effect on retail and mass transit, as more people returning to work means more foot

See ROBOTS on page 22

See OFFICE on page 19

Local startups are leading the $2 billion industry creating software to automate repetitive workplace tasks BY RYAN DEFFENBAUGH

ayor Bill de Blasio’s recent announcement that the city government will start bringing its remote workers back to its offices in May was greeted with a sigh of relief by the real estate industry, even as specifics of the plan remain scarce. “If the government itself is not bringing its people back, that sends a message in terms of a lack of confidence,” said Scott Rechler, chairman of RXR Realty, “whereas when the government does reopen its offices and bring its people back, it sends a message of confidence.”

RESTAURANT OWNERS TRY NEW IDEA TO SURVIVE PANDEMIC LULL PAGE 23

WHO OWNS THE BLOCK

Covid mutes effort to revive Union Square PAGE 10

2/5/21 4:03 PM


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