LAW: Mayer Brown’s new boss looks to grow at home as the world changes. PAGE 3
CRAIN’S LIST: Taking the pulse of the area’s big physician groups. PAGE 7
CHICAGOBUSINESS.COM | MARCH 14, 2022 | $3.50
LONG COVID
HOW A PANDEMIC CHANGED CHICAGO BUSINESS CRAIN’S ILLUSTRATION USING GETTY IMAGES
As the virus recedes and restrictions fall away, the lasting economic effects of a two-year contagion are coming into view I STORY BEGINS ON PAGE 8
A BROKEN
LIFELINE
New spending on rails, buses and mixeduse development could change inequities on the South and West sides. PAGE 15
Allstate transforms without growing Policies plateau as the insurer shifts from company agents to independents and direct sales channels BY STEVE DANIELS Tom Wilson’s campaign to transform the traditional Allstate agent from mainly a servicer of customers into a sales machine has led to a steep decline in agencies nationwide. Meanwhile, the number of independent agents—those who
sell policies from an array of insurers based, usually, on the lowest rate offered—who are now offering Allstate insurance nearly equals the number of Allstate agents. There are just 9,300 Allstate agents operating in the U.S., according to a Securities & Exchange Commission filing last
Allstate CEO Tom Wilson
BLOOMBERG
CRAIN’S CHICAGO BUSINESS
month. That’s the lowest number in memory and down 14% from 10,800 just two years ago, according to filings. Accompanying that decline is a sharp increase in independent agents selling for Allstate. They now total 7,800, more than double See ALLSTATE on Page 22
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NEIGHBORHOOD INFRASTRUCTURE
JOE CAHILL
REAL ESTATE
War threatens to usher in a new era of uncertainty for business. PAGE 3
Black homeowners benefit the least in the hot housing market. PAGE 4
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