JOE CAHILL: Which local CEOs made it into the $20 Million Club? PAGE 3
GOVERNMENT: Is Fritz
Kaegi fulfilling his transparency pledge? PAGE 4
CHICAGOBUSINESS.COM | JUNE 6, 2022 | $3.50
Consumers pay while utility regulator dozes
Miguel Patricio
The Illinois Commerce Commission is six years behind on annual reviews of Peoples Gas infrastructure surcharges
Kraft Heinz CEO’s real test starts now
COURTESY OF KRAFT HEINZ
BY STEVE DANIELS
Miguel Patricio needs to raise prices without losing all those customers who rediscovered Macaroni & Cheese during COVID lockdowns I BY ALLY MAROTTI
A
fter three years atop Kraft Heinz, CEO Miguel Patricio has shored up the ketchup-maker’s battered flagship brands and surfed the COVID-driven wave of demand for grocery staples. He’ll have to make his own wave now that people are eating outside the home again and bring along customers who rediscovered Macaroni & Cheese during the pandemic. The loyalty of such consumers is not a given, especially as Kraft Heinz raises prices to cover costs driven higher by inflation. Customers tend to decamp for cheaper brands as prices rise, and they’ve already begun to drift away from Kraft Heinz. See KRAFT on Page 21
“KRAFT HEINZ’S ABILITY TO RETAIN THOSE HOUSEHOLDS THAT MAY HAVE STARTED PURCHASING ITS PRODUCTS DURING THE HEIGHT OF THE PANDEMIC STILL ISN’T A GUARANTEE.” Erin Lash, Morningstar analyst
Peoples Gas has collected more than $600 million in surcharges from Chicagoans over the past six years without the regulatory reviews required by law to protect customers from improper charges. Regulators at the Illinois Commerce Commission are supposed to keep close tabs on Peoples’ surcharges for a massive infrastructure modernization program launched under a 2013 law pressing gas utilities to replace outdated pipes faster. Annual reviews by the ICC are meant to ensure that Peoples imposes surcharges only for legitimate infrastructure investments, and not for other costs— and does so cost-effectively. But the law doesn’t set a timetable for the ICC to complete the reviews, and the agency is six years behind on its work, effectively
giving Peoples free rein to spend and levy surcharges as it sees fit. Meanwhile, the natural gas utility for the city of Chicago has spent more than $1.6 billion during that time on what it calls the “system modernization program,” none of it reviewed by regulators. In fact, they’ve only begun scrutinizing the spending for just one year—2016—the first full year after Peoples and its Chicago-based parent, Integrys Energy Group, were acquired by WEC Energy Group of Milwaukee. The infrastructure program at the time was mired in controversy, as cost estimates ballooned to $8 billion and Integrys’ executives admitted to improperly concealing that fact to get the deal approved. Since then, heating bills in Chicago have soared. Customers are paying $16 and up each month See PEOPLES on Page 21
EXECUTIVES OF COLOR IN MANUFACTURING
These senior leaders play key roles at Chicagoarea firms that make everything from candy to electronics to custom stone. PAGE 13
NEWSPAPER l VOL. 45, NO. 23 l COPYRIGHT 2022 CRAIN COMMUNICATIONS INC. l ALL RIGHTS RESERVED
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DAN MCGRATH
TECH TAKEAWAY
A whole new language for sports? You can bet on it. PAGE 2
This hospital boss is testing a new app to help patients. PAGE 6
6/3/22 3:33 PM