RESTAURANTS: Our roundup of the best new private dining rooms. PAGE 31
NOTABLES: Get to know these 70 nonprofit board leaders. PAGE 13
CHICAGOBUSINESS.COM | OCTOBER 11, 2021 | $3.50
Surprise medical billing, with a twist
Scott Kirby
Hospitals are giving patients sticker shock before they operate BY STEPHANIE GOLDBERG After enduring the unpleasantness of colonoscopy preparation, Carrie Espinosa got another distasteful experience when she arrived for the procedure—a demand for payment in advance. “I figured, ‘Are they really going to make me come up with this money?’ I didn’t think they could,” says Espinosa, a benefits consultant and insurance adviser. She ultimately agreed to pay the amount she expected to owe based on her deductible and outof-pocket maximum. But the ex-
COURTS CONTROVERSY Why United’s CEO speaks out while others clam up BY JOHN PLETZ
U
nited Airlines CEO Scott Kirby is fond of saying, “It’s just math.” Whether the outspoken airline boss is weighing in on climate change, issuing vaccine mandates, moving to diversify the cockpit or eliminating flight-change fees, his decisions are rooted in the irrefutable logic of numbers. His views on hot-button issues may seem surprising, coming from an aviation lifer who grew up in Texas and still lives in Dallas. Yet those who know him say the 54-year-old Air Force Academy graduate, who was banned from casinos for card counting, has always been willing to follow the numbers, even when they stray from conventional wisdom. “Scott hasn’t changed,” says Holly Hegeman, publisher of
“CEOS . . . ARE SPEAKING OUT WAY MORE THAN 10 YEARS AGO. THEY FEEL MORE COMFORTABLE OR SOMETIMES FEEL MORE PRESSURE TO TAKE A STANCE ON ISSUES THAT ARE CONTROVERSIAL.”
See KIRBY on Page 40
M.K. Chin, assistant professor, Indiana University
NEWSCOM
KIRBY
perience left her fuming. “Expecting a patient to come up with money upfront when it hasn’t even been put through insurance, that doesn’t seem right to me,” she says. More hospitals and surgery centers are asking people to pay in advance for nonemergency services as health care costs rise alongside deductibles, increasing patients’ out-of-pocket expenses and the likelihood that they won’t be able to cover the cost of care. The practice could become even more pervasive as hospitals grapple with the financial effects of the COVID-19 pandemic. But many consumers are uncomfortable paying for pricey surgeries and diagnostic tests in advance, based on estimated See BILLING on Page 41
$100K for right to a seat? Maybe. As the Bears mull building a new stadium, personal seat license fees could very well go up. Way up. BY DANNY ECKER Whether or not the Chicago Bears seek money from Arlington Heights taxpayers to help build a new stadium, it’s almost certain that the team would ask fans to pony up. And it could be a lot, based on the financing for the past few NFL palaces. If the franchise follows through
with its apparent plan to move to the northwest suburb, those funds would most likely come through the sale of personal seat licenses, the hefty one-time purchases that give their owners the right to buy season tickets each year. New venues that debuted in the Los Angeles, Las Vegas, See SEATS on Page 43
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