Reinvent your travel business integrating smart solutions

Travel Solution Customer Experience 2.0

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

How to engage with customers while at home?

Travel Company’s Concerns: • •

Attract & Engage customer Short attention time-span of the potential customer for print ads

Impact: • • •

Inability to connect with the customer right when he is consuming the advt High costs of printing in various mediums with limited shelf life Cannot effectively gauge customer’s interest in the content that is being consumed

How to engage with customers while at home?

Solution:

“AR- Enable� the print media to enhance customer engagement

Reward the customer for engaging with the print media advt.

Get analytics of potential customers engaging with print media ads

How to engage with customers while at home?

Solution:

Increase the time-span of engagement with print media ads and hence drive higher ROI

AR Campaigns across print and digital media to drive towards “Integrated Marketing Communication�

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

How to reach potential customers passing by store?

Travel Company’s Concerns: • •

Invite customer to visit the store Connecting potential customer to visit / revisit

Impact: • •

Inability to connect with the customer when he is near the store location Loosing potential business from the customer, who did not book earlier

How to reach potential customers passing by store?

Solution:

Target customers near stores with attractive and relevant offers/deals

Intelligent re-targeting using customer’s preferences by “Knowing Your Customer”

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

How to engage with customers in the waiting area ?

Travel Company’s Concerns: • • •

Customers wait upto 20 minutes in the waiting area Potential customer is not being attended Losing valuable opportunity to engage with the customer

Impact: • •

We fail to capitalize on an opportunity to “WOW” the customer We do not have information about the customer’s profile and interests

How to engage with customers in the waiting area ?

Solution:

The “Boring waiting area” transforms into an “Experience Center”

Make your brochures come to LIFE by enabling AR

One of a kind – immersive experience on Google Cardboard.

Collect valuable customer data and augment this with data present in current system

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

Delight customer on booking desk and post booking process

Travel Company’s Concerns: • • •

Data not being leveraged completely to manage customer account Better way to manage sales follow ups Promote customer to download app

Impact: • •

Customer is not engaged with travelers after booking the travel Customer does not realize additional value from travelers

Delight customer on booking desk and post booking process

Solution:

Ask customer to download app to get more information about the tour / schedule

Send Alert / SMS / Status update to customer during and post booking process

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

How to keep connected with customer before and during the Tour?

Travel Company’s Concerns: • •

Data not being leveraged completely to provide value to the customer Not in touch with customer on-tour except when problems arise

Impact: • •

Customer gets disconnected from Travel Company Lack of immediate assistance from Travel Company in case of any difficulty may question on overall services

How to keep connected with customer before and during the Tour?

Solution:

On-Board the customer and help prepare for the travel by leveraging existing data and delivery through a mobile platform

Keep customers aware of upcoming payments that need to be made before travel

Customer is always connected with travelers through the entire tour

Customer Journey

Home

Near the Store

After Tour

On Tour

Waiting Area

Booking Desk

Before Travel

Not Booked

Booked

How to increase repeat/referral business from existing customers ?

Travel Company’s Concerns: •

Cannot leverage a unified customer profile based on all interaction points to re-target the customer

Impact: • •

Lose opportunity to intelligently re-target existing customers Cannot leverage mobile as a platform to increase social footprint and hence drive interest in the brand

How to increase repeat/referral business from existing customers ?

Solution:

Intelligent re-targeting using customer’s preferences by “Knowing Your Customer”

Engaging customers on social platforms to increase social-footprint

Target customers with attractive offers/deals and win repeat business

Let's elevate your brand to the next level

sales@credencys.com

www.credencys.com

+1-310-294-9973

Thank You!