Crossroads Foundation Annual Report 2010 by Kate Falconer

5 Introduction 9

X-periencing Needs

Global X-perience

X-ploring Solutions

Global Distribution 25 Global Hand 33 Global Handicrafts 39 Future Global Village

41 Support Services 57 Regional Offices 62 Appendicies

Introduction We live in a world that sees too much suffering. As our name suggests, our goal is to be a crossroads between those in need and those who can help: to do all we can to hook up a broken world. We invite participants to x-perience global needs and x-plore global solutions to them.

X-periencing Global Needs It is said, “I cannot understand a man unless I walk a mile in his shoes.” We invite people to meet, firsthand, the needs of those whom Crossroads serves.

Global X-perience At Crossroads, participants do not simply hear a talk about global issues. They ‘step into the shoes’ of those in need through simulated x-periences of refugee life, poverty, HIV/AIDS vulnerability, blindness, disasters, environmental issues and more.

X-ploring Global Solutions We also invite people, in response to these x-periences, to x-plore solutions to such needs. Crossroads offers three services:

Global Distribution This service, Crossroads’ oldest, warehouses Hong Kong’s quality excess goods and distributes them to people in need, locally and internationally.

Global Hand This service ‘matchmakes’ for-profit and non-profit organisations who wish to link up in partnerships that help a world in need.

Global Handicrafts This service provides income for people in poverty by selling fair trade goods on a social enterprise model. In a broken world, Crossroads Foundation provides help for those in need. Below right is an artist’s impression of the future Crossroads Global Village.

CORE SERVICES

X-PERIENCING NEEDS • Global X-perience

X-PLORING SOLUTIONS • Global Distribution • Global Hand • Global Handicrafts

Global X-perience It is said, “I cannot understand a man until I have walked a mile in his shoes.”

At Crossroads, participants do not simply hear a talk about global needs, they ‘step into the shoes’ of those who face them. Rather than watching a video about refugees, they ‘x-perience’ the ‘attack’, a simulated mine field and the perils of refugee camps. They also x-perience a taste of poverty, HIV/AIDS vulnerability, water shortages, blindness and more. After their x-perience of these needs, participants then ‘x-plore’ solutions: ways they can make a difference to a hurting planet and its hurting people.

How it began Global X-perience began by accident. We had no plans to develop it into a full Crossroads service but, after offering an x-perience only once, we met massive demand from the Hong Kong community.

Participants in the Global X-periences are encouraged to empathise with the plight of those who live in poverty. Above and left: students participate in the AIDS and Refugee Run X-periences.

In 2005, during Crossroads’ ten year anniversary, we invited Hong Kong CEOs and other community leaders to try surviving life under ‘slum’ conditions. They took a pile of debris and built shanty huts which they ‘moved into’ for 24 hours. Over that time, they undertook a series of poverty simulations: they struggled to pay ‘rent’, faced corruption in the marketplace, suffered ‘abuse’ by loan sharks, tried to get their ‘daughters’ into school, endured manual labour, ate food from ‘garbage’ containers and battled poor medical care. In the debrief, we spoke with participants about their place in the economy/community, and strategic ways they could engage. They were very deeply motivated. One summed it up by saying there were three days he would remember all his life: the day he was married, the day he became a father and the day he spent doing this simulation. While we did not plan to repeat this x-perience, therefore, the participants themselves told us, “Don’t stop doing this! It is more powerful than anything like it we have ever done.” Their response was echoed by schools, universities, companies and community groups who heard about the simulation and began requesting similar programmes. In time, we developed a range of x-periences covering topics on an increasingly broad range of issues. Following each, we x-plore ways for different participants to respond. People leave empowered and motivated to make a difference in the world.

Why Global X-periences? Essentially, Global X-periences have three goals: • Education: Deepening participants’ knowledge about the needs in our world. • Empathy: Engaging participants’ hearts, as well as minds, with those needs. • Empowerment: Helping participants find ways they can make a difference. The programmes are being used by: • schools (e.g. primary/secondary/tertiary) who often choose programmes to link in with curriculum activities. • community groups (e.g. Rotary, Ladies Circle) who often support their efforts in cross-cultural awareness, service options and project effectiveness. • corporate groups (e.g. consular staff, executive teams, etc.) who seek activities for team building needs, Corporate Social Responsibility awareness and integrated problem solving. Corporate groups have included adidas, Allen & Overy, AmCham, Capital, Goldman Sachs, Jones Lang LaSalle, LexisNexis, Holiday Inn Golden Mile Hotel, Macquarie, Lovells and Turner International. Programmes are run for an hour, a morning, a day or even a week and are often requested in conjunction with Crossroads’ service activities. Programmes can be undertaken at various levels of intensity, depending on suitability for participants’ tolerance and age.

What Global X-periences are offered? Global X-periences capture the pressures of poverty, hunger, natural disaster, lack of education, poor medical care, cultural constraints, rural disadvantage, inequality in trade

Moving and life-changing. Personally getting involved in the experience of refugees and slum dwellers is very moving and impressive as you feel their desperation and feelings. One can actually become more mature from the experiences. Participant, Hong Kong Union for Young Leaders

I thought it was an exceptional team-building activity. In addition to having an opportunity to interact with your work colleagues, it gives you a shared experience in terms of having your eyes opened to a new perspective which can be used as a springboard to driving home other messages you may want to share during the course of your team meetings. Participant, Thomson Reuters

and the complex combination of these and other factors that hold billions in poverty. Activities currently available are described below. • HIV/AIDS X-perience – Participants walk through the life of individuals who have come into contact with HIV/AIDS and, at the end, are ‘tested’ to see if they are positive. They live, in a simulated way, the realities of war, poverty, poor medical care, abusive treatment and unfortunate life choices. This has been sponsored by the South China Morning Post and Radio/Television Hong Kong in their Operation Santa Claus initiative. • Blind X-perience – Participants are led through an African village, in total darkness, by guides who are themselves blind. Without sight, participants learn to navigate using sound, touch and scent and are invited to experience the creativity and extraordinary capabilities of the visually impaired. • Development Dilemma – ‘Village residents’ must plan their pathway out of poverty. They must choose priorities. A village well if their water is unsafe? A school for their children’s future? A medical clinic for their survival? A small business for sustainable employment? Roads/transport to get their goods to market? Which is more important if there are resources for only two or three? The complexity of global need becomes quickly tangible and personal. • Fair Trade Coffee Game – Participants engage in the supply chain issues that perpetuate the gap between rich and poor. Stimulating discussion invites all to look for alternatives. • Kalumbut – This simulation connects participants to the multi-faceted challenge of development, within the fictional village of Kalumbut. An aid agency has offered to find solutions to problems such as a local rubbish dump, lack of access to clean water, health issues and few kids attending the local school. In order to see these solutions bring change to the community as a whole, however, participants must demonstrate their ability to dialogue and work as a team.

• Level Playing Field – Participants play soccer, with uneven teams and rules simulating the international trade challenges faced by poorer nations. Players are weighted according to their countries’ economic and educational levels, tariffs and other trade constraints, micro/macro economic factors and further issues. Ensuing discussion analyses these issues at the global level. • Living With a Disability – Participants experience, firsthand, life with paraplegia and quadriplegia, particularly in societies with little provision for their mobility. They will discover more about living with a disability within the wider web of poverty. • Monsoon – A rural community must battle weather extremes, crop failure, outbreaks of medical problems, impossible loan conditions, cultural pressure, rejection based on class or tribe, NGO promises, media presence and more. The inter-weaving of these challenges makes survival a constant struggle. • Struggle for Survival – Participants try to earn enough to survive by making paper bags out of newspaper and homemade glue. They must earn enough to pay for rent, food, sanitation, medical needs and, if they are fortunate, education. Those that cannot make it end up in the hands of a loan shark. This simulation throws participants into the hopelessness and intricacy of the poverty web. • Refugee Run – Participants face simulated attacks, mine fields where they may be ‘injured’, life in a refugee camp, hunger, illness, lack of education, corruption and uncertain shelter or safety. Participants may also be marched under guard, subjected to ambush and, ultimately, offered a chance of re-settlement where they must re-build their lives. • Some, Tonnes, None – Participants must deal, firsthand, with the unequal distribution of food on our planet. By the end of this exercise, they understand why hunger is, by far, the biggest killer in the world today. • Theatre of Global Need – We currently make appropriate movies and docudramas available to students of all ages,

Total participants in Global X-perience programmes by year.

Corporate - 13% Individuals - 5% Other - 1% Primary School - 5% Secondary School - 50% Service Group - 16% Tertiary Institution - 10% Composition of total participants for 2010.

together with adults, as part of their experiential discovery. We call this our ‘Theatre of Social Need’. We have a theatre here on site, however, so we plan, after renovation, literally to make this a Theatre of Global Need. In it, we will continue to show such important productions while, at the same time, offering musical performances from musicians who generously donate their time to us in order to raise awareness of global need. Hong Kong does not currently have such a theatre and our renovation would be to make it available to the public at large. • Video ArcAid (online) – Online games about world need. • Slum X-periential Meal – As part of their visit, some groups like to incorporate a meal into the day, consisting of food typically eaten in slum conditions. • The Impact of a Virus: An HIV/AIDS related simulation – A look at the familial and societal ramifications of HIV. • The Fabric of Society – An exploration into the unspoken fabric of society and the rules by which we live. • The Challenge of Water – Brings to life the burden of gathering water shouldered by the 1.1 billion people who lack access to clean water, and solutions to help address this issue. • The Cost of Water – Demonstrates the holistic ramifications of lack of access to clean water, and the ‘hidden cost’ many without access may bear. This also looks at the role of technology in helping alleviate the issue of water.

Participants, statistics and numbers The response to Global X-perience programmes has proved overwhelming. Since the inception of the experiential learning activities in late 2005, there have been over 65,000 participants. In 2010 alone, there were 16,994 participants, of which 64% (10,932) were students (primary, secondary and tertiary level). The first graph (top, far left) shows the increase in

It has affected me in more ways than I could ever find the words to describe. I feel humbled, inspired, moved, motivated and now, more than ever, I feel like I need to do more with my life. Participant, Hong Kong Polytechnic University

participants by year. The second graph (below, far left) shows the composition of participants in 2010. As well as the student participation, corporate involvement is also high, with 7,331 participants since 2005 from Hong Kong corporates/businesses seeking CSR programmes and team building initiatives. Companies that have participated in the experiential programmes are listed in Appendix A.

Global X-perience and the New Senior Secondary (NSS) Curriculum The Global X-perience learning programmes directly support Hong Kong’s New Senior Secondary (NSS) curriculum in its requirement that students be outside the classroom for at least 15% of their time for “Life-Wide Learning” and “Other Learning Experiences”. It also supports the International Baccalaureate and similar programmes in international schools. We offer students firsthand direct ‘experience’ of conflict zones, poverty, HIV/AIDS, hunger, global trade challenges and more. By the end of 2010, over 156 schools and 17 universities had participated in the experiential learning opportunities we provide. These educational institutions are listed in Appendix B. We continue to liaise with schools and advisors and to develop new programmes that fit their educational goals, those of the NSS in particular, in light of its introduction to Hong Kong in 2009 and further outworking in 2010.

In response to resources we developed as pre-and postvisit classroom-based learning, one local school teacher said, “Your detailed preparation amazes us and surely benefits our students to prepare, experience and learn. We will surely use it.”

Global Survivor 2010 Following the success of the first Slum Survivor, in 2005, we have continued to hold the event on an annual basis, as our primary awareness-raiser & fundraiser. In 2010, the event was re-branded ‘Global Survivor’ and covered a much wider range of world issues.

I have never seen my students so engaged, inspired and moved all at the same time. Teacher, Sha Tin College

Participants in Global Survivor 2010 included senior executives from Allen & Overy, Cathay Pacific, Turner Broadcasting, Blythswood Care and CIMA. Barney Cheng, a well-known Hong Kong fashion designer, also joined us for the event. Feedback included: “There were multiple, deeply impactful moments of experiential learning. The companion information sharing and discussion sessions put these in valuable and enlightening context.” Steve Marcopoto, President and Managing Director, Turner Broadcasting “Without a doubt, it was the hardest 24 hours I have ever endured in my life. I was thrown into a scene of uncertainty, homelessness and financial and emotional hardship that resembles the conditions in which millions currently live around the world. The experience humbled and triggered me to take action into my own hands.” Barney Cheng, Fashion Designer “This highlights the importance of awareness and the importance of action to make sure that we can and do make the difference even if it is as little as making our friends aware of our stance and letting them know the facts.” Phil Shorthouse, Blythswood Care

“[This event] will have a significant effect on how I will think about poverty and refugee issues. There is no substitute for

experience! This has given me a small taste of what so many fellow humans have to live through.” Tony Tyler, former CEO, Cathay Pacific.

Offshore Global X-periences Demand for x-periences has been great outside Hong Kong as well. By the end of 2010, Crossroads had taken its x-periences elsewhere in the world: China, Japan, Vietnam, Singapore, Indonesia, Australia, Switzerland, Kazakhstan and the United Kingdom.

Refugee Run at the World Economic Forum Of particular note is the World Economic Forum, in Davos, Switzerland, where Crossroads has held its ‘Refugee Run’ for several years, in partnership with the United Nations. Participants in previous years have included the SecretaryGeneral of the UN, Mr Ban Ki-moon, and British tycoon, Sir Richard Branson. In 2010, we were delighted to host Jimmy Wales (founder of Wikipedia), Sheryl Sandberg (COO of Facebook) and senior representatives from companies such as PricewaterhouseCoopers, Skype, UPS, Hewlett Packard, Manpower, Forbes, Clifford Chance, Agility, TNT and Nestle. For a moment in time, participants were thrust into another environment, stepping ‘into the shoes’ of refugees who faced a rebel attack, a ‘mine field’, border corruption, language incapacity, black marketeering and refugee camp survival. Following the event, a debrief invited participants to discuss the refugee situation and explore ways to assist, should they so wish. Across the years, feedback has included: “Beautifully done.” Sir Richard Branson, Virgin Management Ltd. “A profound experience that reminds us of the plight of millions of forcibly displaced people.” Ban Ki-moon, UN SecretaryGeneral

There were multiple, deeply impactful moments of experiential learning. The companion information sharing and discussion sessions put these in valuable and enlightening context. Steve Marcopoto, President and Managing Director, Turner Broadcasting

“We have fought hard, globally, to keep ourselves safe through the economic crisis…We need to fight equally hard to make this world safe for its refugees and IDPs.” António Guterres, UN High Commissioner for Refugees “It is important to have such an event in the context of Davos as a reminder of the bottom billion to Davos participants...” Sir John Holmes, former Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator “Should be mandatory for all WEF participants.” Mallika Sarabhai, winner of 2009 World Economic Forum Crystal Award “Thank you for a vivid and real experience of fright, chaos. The motivation for change must be reinforced.” Margareta Wahlstrom, Assistant Secretary-General for Disaster Risk Reduction, ISDR “The simulation was as close to real as I could imagine. I now have a much greater appreciation for the needs of displaced people and will be an advocate for sending the message.” Dan Brutto, President, UPS International.

I can… say that our decision to come to Crossroads was unequivocally the right decision… The time we spent together opened our eyes to the daily struggles and challenges facing so many people that we typically only glimpse at when flipping channels. As a corporate team-building event, [the] programme not only brought us closer together as an organisation but reminded us of our blessings and put our daily challenges and difficulties into perspective. Participant, Synovate

Lives touched through the Global X-perience simulations

I take the words ‘empathy’ and ‘compassion’ to the bottom of my heart through this... I am very grateful for your showing us the power of education. Donna Chu, Hong Kong University staff

I’ve always realised how privileged we are in Hong Kong but this time I have had an opportunity to really feel it from the perspective of those in need. Student, Hong Kong University

Without a doubt, it was the hardest 24 hours I have ever endured in my life. I was thrown into a scene of uncertainty, homelessness, and financial and emotional hardship that resembles the conditions in which millions currently live around the world. The experience humbled and triggered me to take action into my own hands. Barney Cheng, Fashion Designer

Crossroads can widen studentsâ&#x20AC;&#x2122; horizons about global issues. Teacher, Life Wide Learning Teacher Training

For the first time in their lives, [students] began to see and/or think about how they could make a difference through what they plan to do in their lives. The work you do does not just impact the lives of the poor and needy but also impacts future generations. Teacher, Qingdao International School, China

[This event] will have a significant effect on how I will think about poverty and refugee issues. There is no substitute for experience! This has given me a small taste of what so many fellow humans have to live through. Tony Tyler, former CEO, Cathay Pacific

Students in a childrenâ&#x20AC;&#x2122;s home in Kazakhstan were grateful to receive toys, school desks and furniture from Crossroads.

Global Distribution A Hong Kong hospital no longer needed a humidicrib. Crossroads sent it to Haiti to support babies following the terrifying earthquake. A manufacturer had brand new hairdressing kits in excess. Crossroads sent them to Tanzania where they saw the start of income generating micro-enterprise for people in poverty. A company had excess stock of 20,000 new men’s suits. Crossroads gave them to Hong Kong men with little income, together with countless more around the world. Crossroads’ oldest service, Global Distribution, receives high quality goods donated by the Hong Kong community and re-distributes them to people in need, locally and internationally. In it, we are entirely dependent on the extraordinary goodwill of the government and people of Hong Kong whose generosity has made Hong Kong the leading source of donated charitable goods in Asia.

Many of the goods donated are new, direct from the manufacturer. Even those which are not new, are usually nearly new. When hotels, hospitals, educational institutions and offices upgrade their facilities, the goods they donate are frequently in superb condition. Our recipients are amazed by the quality of goods they receive from Hong Kong.

Goods donated by the community

What kinds of good were donated?

How many goods donations were received?

Individuals - 72% Companies - 22% Schools - 3% Community Groups - 2% Consulates - 1% Hospitals - 1% Government Breakdown of 2010 goods donations by donor type

In 2010, we received approximately 135 donations of goods per month, with a single ‘donation’ ranging in size from one carton of goods to a complete container load. The goods were either collected by our volunteer pick-up teams or delivered directly to us. • Our pick-up teams operated 3 to 5 days each week, averaging around 40 locations each month. This service has proved so popular that we have needed to introduce a waiting list for our collection service. • Direct donations were transported by the donors to our warehouse, with the average number of deliveries around 95 per month. This accounted for 70% of our incoming donations

Who gives to Crossroads? Since Crossroads began, thousands have kindly donated to us, many, in particular, from the corporate world, on a repeated basis. We could not do this work without our donors whether they give on a one-off or repeated basis. In 2010, as every year, donors included manufacturers, wholesalers, retailers, offices, hotels, hospitals, educational institutions, consulates, NGOs and community groups, restaurants, property management and removal companies and private individuals/families.

What was the volume and value of the goods? At the close of 2010 we were storing goods equating to 94 x 20’ containers in volume. Their value is estimated at HKD 24.9 million. During 2010, we distributed goods worth, in total, HKD 32 million. (Note: This is the value of the goods alone and does not take into account the valueadd through untold hours of sorting, processing and shipping tailor-made to the end recipient.)

• Electrical/white goods: fridges, fans, rice cookers, irons, TVs, etc • Computers, servers, printers, scanners • Medical equipment, medical supplies, medical furniture • Household furniture: beds, cupboards, shelving, tables, chairs, etc • Office furniture & appliances • New clothing: for adults and children • Books & AV material • Educational toys, children’s play equipment, musical instruments, bikes • Educational furniture • Stationery for schools and offices • Home supplies: cutlery, crockery, plates, saucepans, cooking utensils, vases, curtains, pictures, towels, linen, etc • Building materials, carpet tiles, ceramic tiles, bathroom fittings and tools • Food

How were the goods processed? All processing is undertaken by Crossroads volunteers. General goods are sorted by trained volunteers. Clothes, for example, are categorised by gender, size and cultural and climatic suitability. Stationery supplies, books, educational

toys and play equipment are allocated according to age and appropriate learning levels. Specialised goods are sorted by experts. Medical equipment, for example, is closely checked for its functionality. Electrical goods are checked closely for both operability and safety. All computers received by Crossroads are refurbished before redistribution to those in need. To protect the confidentiality of donors, all data is securely erased before quality Microsoft software is re-installed for eligible recipients.

Who received the goods?

Christmas comes twice a year!

Christmas comes at least twice a year at Crossroads. Every spring and autumn, we stare in disbelief as brand new furniture, electronics, home products, baby wear, children’s toys and fashion accessories are poured into our warehouse, ready for us to give away to people who cannot afford to buy them. It’s not Santa and his elves at work here, though. The donations are samples from the Global Sources Trade Fair, held twice a year in Hong Kong. Their generosity is so great that it takes approximately 30 of our volunteers to gather all these gifts, after which our warehouse bulges with fabulous products, ready to help transform lives in dire need. This is what we love about the work we do. It is one more way that we are, indeed, a crossroads between people in need and those who can help.

• Adoption services • AIDS support • Animal welfare services • Care of prisoners • Community centres • Community development organisations • Community/cultural support groups • Computer training centres • Dental clinics • Disaster relief • Drug rehabilitation services • Educational institutions - nurseries, kindergartens, primary schools, secondary schools & tertiary institutions • Elderly care • English training centres • Environmental care • Eye clinics • Fair trade initiatives • Family support services • Halfway houses • Hygiene programmes • Leadership training programmes • Medical clinics and hospitals

Timberland footwear

• Orphanages

equivalents of goods within Hong Kong, with aprpoximately 50% going to people in need within Hong Kong.

• Post-disaster reconstruction

Beneficiaries

• Post-war rehabilitation

• Rehabilitation programmes for landmine victims

Since the work began, more than 500 charities within Hong Kong have received goods from Crossroads, many on a repeated basis. In Hong Kong, we distribute goods through government organisations, particularly agencies of the Social Welfare Department, and through non-governmental organisations (NGOs). These are listed in Appendix C of this annual report.

• Rehabilitation services following abuse

Outside of Hong Kong

• Microbusiness initiatives

• Poverty alleviation • Refugee & IDP programmes • Refuges for people at risk • Rehabilitation and therapy centres

• Service organisations • Sports programmes for the disadvantaged • Suicide prevention services • Support for domestic workers support groups • Support for new arrivals • Support for people with special needs • Support for the disabled • Support for women • Vocational training programmes • Youth services

Within Hong Kong 50% of our goods go to people in need within Hong Kong. In this, Crossroads seeks to support the goals of the Social Welfare Department (SWD) and local NGOs. Our goal is to exercise social responsibility, by distributing to those in need, and environmental responsibility, by saving large volumes of quality items from landfill.

Requests from the Hong Kong community In 2010, we received, on average, 28 new requests per week from the Hong Kong community.

Volume In 2010, Crossroads distributed 67 x 20’ container

Siaou Wei’s widowed mother struggled to buy her footwear for school.With the family’s meagre budget stretched to cover food, medicines and rent, her need for shoes was one too many. To everyone’s astonishment, the Timberland company became her provider. She was not the only one to benefit from their generosity. In April 2010, Timberland donated 53 pallets of new footwear and apparel: a gift of USD 98,860. That allowed us to pass on high quality items to thousands in need across Hong Kong and in SE Asia, Central Asia and Africa.

Requests In 2010, we received 176 new requests for shipments from organisations outside Hong Kong, covering Africa, Asia, Central Asia, Central/Eastern Europe, Middle East, the Pacific Islands and the Americas & Caribbean. Since the inception of Crossroads, we have received requests for goods from organisations in 120 countries.

Volume In 2010, Crossroads distributed 71 x 20’ container equivalents of goods to international groups. This accounts for approximately 50% of all goods redistributed. The remaining 50% were distributed locally.

Beneficiaries As well as partnering with grass-roots organisations, Crossroads partners with larger organisations such as World Vision, Oxfam, UNESCO, Red Cross, UNHCR, China Foundation for Poverty Alleviation and Rotary International.

Destinations The complete list of countries to which Crossroads has sent goods, either in containers or as ‘carry out’ orders, since inception, is given below. • ASIA / PACIFIC: Bangladesh, Cambodia, China, Cook Islands, DPR Korea, East Timor, Fiji, India, Indonesia, Laos, Macau, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Palau,

Papua New Guinea, Philippines, Samoa, Singapore, Sri Lanka, Thailand, Vietnam • AFRICA: Angola, Burundi, Cameroon, Congo, DR Congo, Ethiopia, The Gambia, Ghana, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mozambique, Nigeria, Rwanda, Sierra Leone, South Africa, Sudan, Tanzania, Uganda, Zambia, Zimbabwe • EUROPE: Armenia, Bosnia Herzegovina, Bulgaria, Croatia, Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Spain, Ukraine • CENTRAL ASIA: Afghanistan, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan • MIDDLE EAST: Iran, Iraq, Israel • AMERICAS: Brazil, Colombia, Costa Rica, Haiti, Jamaica, Trinidad & Tobago Some have been one-off shipments to a particular country listed above. Many, however, receive repeat shipments from Crossroads.

Impact of distribution

Ban Zai’s Story Hong Kong man Ban Zai became a quadriplegic when he was just 21. He spent 20 years in medical institutions, growing so depressed that he wanted to end his own life. After former Chief Executive Tung Chee Hwa visited him personally, and encouraged him to continue his life, Ban Zai regained his positve outlook and later, when he left the hospital, he visited Crossroads to receive goods to set up his home!

It was a privilege to meet Ban Zai, and the local press covered his story extensively.

Most of the goods provided by Crossroads are durable and, as such, allow us to make a capital investment in the lives of those receiving them. They either benefit a set number of people over an extended time (e.g. furniture given to a family) or provide ongoing help to a large and changing number of individuals (e.g. furniture given to a drug rehabilitation organisation, computer equipment given to an educational institution, medical equipment for a hospital). The impact is considerable since, in most cases, the receiving organisations do not have the resources to purchase them and have often struggled with inadequate infrastructure. The goods we send benefit the recipient organisations and their target clients for years to come.

Special note: Disaster response Following a disaster, the Hong Kong community responds generously with donations of goods, volunteer help and

New life after abuse Ah-Mei* was beaten and abused by her husband for seven years before she finally fled to the police with her children and just a few belongings.

funding to purchase needed supplies. Transportation companies are quick to waive sea and air freight charges to enable the goods to reach the disaster areas promptly. Schools, community groups and individuals are always eager to assemble disaster kits which aid our rapid response to disasters around the world.

Disaster Relief Fund

She was placed into government housing, but she and her children had no beds, tables, chairs, cupboards, kitchen equipment or appliances. Even buying a fan for the hot summer was too expensive. Ah-Mei* had the opportunity to visit Crossroads, through the SWD, and filled a van with all the goods she needed, from furniture to a kettle, to a radio. “A new life is ahead of me,” she said, happily. * (name changed and identity concealed)

Crossroads has a designated Disaster Relief Fund to facilitate quick response to disasters as they happen all over the world. This allows us to be prepared before the disaster strikes and offers a secure place for the community to respond as they see needs arise. Pre-emptive donations to this fund are sought throughout the year.

Disaster Relief Kits Africa - 61% Asia - 30% Central Asia - 1% Central/Eastern Europe - 2% Middle East - 2% Pacific Islands - 3% The Americas and Caribbean - 1% New shipment requests received by Crossroads in 2010, by region.

In addition to the Disaster Relief Fund, we prepare Disaster Relief Kits, with the view to be ready to send first aid, hygiene, kitchen and school items immediately as an emergency need arises. In 2010, we sent the following shipments in response to disaster relief situations: • Flooding victims in China: Crossroads has partnered with China Foundation for Poverty Alleviation (CFPA) over the last 10 years. Each year, we ship new clothing and blankets to CFPA ahead of the annual floods. The goods are pre-positioned within China, in readiness for immediate distribution to flood victims. Each container sent to CFPA typically carries approximately 20,000 individual pieces of clothing and blankets, all new. • Haiti earthquake victims: We sent medical and hygiene supplies to the north of Haiti, to support a hospital providing greatly needed medical treatment in the aftermath of the devastating earthquake that struck in January 2010. • Flooding in Pakistan: More than 20 million people across Pakistan were affected by the wide-scale flooding in August 2010, and 10,000 schools were destroyed according to UNHCR estimates. Crossroads was asked to provide hygiene kits,

The impact is considerable since, in most cases, the receiving organisations do not have the resources to purchase them and have often struggled with inadequate infrastructure. The goods we send benefit the recipient organisations and their target clients for years to come.

kitchen sets and school supplies for distribution to people restarting in new homes and those living temporarily in camps and shelters, in Sindh Province.

Facilitated or remote shipments Qinghai earthquake On 14th April 2010, an earthquake measuring around 7 on the Richter scale shattered the lives of people in Qinghai, a western province of China. Not only did it kill more than 2,000 people and injure 11,000, but there was an unusual complicating factor. The disaster happened at 4,000m altitude. People living this high in the mountains are hardy and resilient, but at a time like this, their rugged environment becomes their worst enemy. Rescue workers were desperate to rush to their aid, but the communities were located at such high altitude that many of the rescuers themselves suffered dizziness and altitude sickness. The remoteness of the epicentre also made it difficult for vehicles to bring the desperately needed food, medicines, blankets, clothing and tents.

The earthquake survivors had been battling injuries and disease since the disaster. Crossroads made contact with a group working right in the centre of the affected area, and we were thankfully able to send a consignment of painkillers and many gallons of antiseptic liquid, carried in by our contacts in the field.

In addition to the shipments loaded at our own warehouse, Crossroads has been pleased to be at the intersection of resource and need, arranging additional shipments of product originating outside Hong Kong and sent directly to recipients around the world. The goods have included medicines, food and mixed loads of humanitarian aid, originating in countries such as China, Netherlands, the UK, USA, Japan, Australia and Kazakhstan. In 2010, Crossroads arranged the shipment of 2 x 20’ container equivalents of ‘VitaMeal’ vitamin enriched food supplement directly from a corporate donor’s factory in China to organisations in Asia, equivalent to 360,000 child meal supplements, and valued at US$165,385. As the name suggests, the shipment is vital to the health and development of the children who receive it.

Haiti earthquake response In January 2010, a population wept in agony. The earthquake that hit Haiti all but flattened the already impoverished nation and killed at least 230,000 people. This was followed by Hurricane Tomas in November 2010, causing flooding in parts of Haiti and forcing thousands of people who had already been made homeless in one disaster, to pack up their few possessions and flee yet another. The task of rebuilding Haiti has been massive, with countless more people dying in the months following the earthquake from diseases, injuries and even suicides. It’s not difficult to imagine that some have preferred to choose death over a life from which so much has been lost. People have, by necessity, tried to soldier on, even if all they have is a small tarpaulin tent out of which to run a basic store. Many Haitians, however, still have absolutely nothing, and, given the depth of the country’s economic and medical needs, there is little they can draw on for support. Help will be needed in Haiti for years to come. As part of the ongoing reconstruction, Crossroads Foundation sent medical equipment and hospital beds, along with other relief goods, donated by Hong Kong hospitals, community groups, businesses and individuals.When the container arrived in Haiti later in the year, staff from our Global Hand UK branch were there on the ground to see it being opened. They waited with those who had requested this container as it was unpacked. “I was standing next to a baby girl panting,” staff member Ben related. “The doctor told me she’d had a seizure and some of the vomit got in her lungs. He was shaking his head saying that, if he had a scanning machine and some of the other needed tools, he could at least try…” Soon after, they watched medical equipment emerge from the Crossroads container: IV poles, neo-natal resuscitation units, hospital beds and trolleys, ophthalmology equipment and masses of hygiene kits. As incubators followed, one of the aid workers cried out, “We can start our neo-natal unit!” The doctor dashed off to tell his colleagues.When we say that the goods we send from Hong Kong donors save lives, we are not only speaking metaphorically. For children in that area, this equipment may very well mean the difference between life and death.

Pillows donated made a huge difference to children abondoned in orphanages in Moldova.

Global Hand There was a time when, in a world of need, corporate groups and charities operated in quite different circles. Poverty, the environment and other global concerns were seen as the responsibility of non-profit organisations, while companies were busy about their business, other than occasional philanthropic gestures. All that has changed. These days, for-profit organisations, with the advent of Corporate Social Responsibility, have become far more focussed on ways they can engage with global issues. Many are reviewing their environmental impact. Many, too, are seeking ways to battle poverty. In both, they often look for partners. Non-profit organisations are also moving away from traditional models. Many are offering people in need a ‘hand-up’ as well as a ‘hand out’: rather than simply giving aid to people in need, they are now looking for more sustainable solutions which, through strategic steps, will help them create income and a secure future. In both, they too look for partners. The irony is that, all too often, non-profits and for-profits struggle to find partnerships with one another. It was this divide which birthed Global Hand.

Why Global Hand?

World in Need received a donation of highnutrient milkshake drinks, which were a great match for the needs in their Day Care Centre in Kabul, Afghanistan, where they provide remedial teaching, food and art lessons to some of the poorest children.

So, in 2002, as another part of our goal to hook up a broken world, Crossroads began Global Hand (www.globalhand.org). This is a ‘matchmaking’ service that links companies and NGOs who wish to partner on global concerns. Global Hand encourages the gamut of partnership types, connecting those interested in microcredit, disaster relief, poverty alleviation, fair trade, giftsin-kind, capacity building, doing business with the poor, advocacy, corporate volunteering, philanthropy, project funding and more. We do so in the following ways: • Needs/offers - Both for-profit and non-profit organisations can use the website to say how they would like to link up: describing offers they are making or needs they have, and searching the site to find partners. • Inspiration - We encourage and support partnerships by providing case studies to inspire and give a chance to see what has worked for others. • Information - The site lists over four thousand organisations around the world, to provide easy ways for interested parties to find one another. • Guidelines and standards - A practical toolbox to help ensure partnerships are anchored in best practice.

What is offered/requested on Global Hand? Offers In 2010, over 460 offers were made available through Global Hand from the United Kingdom (which saw the bulk of the offers), Australia, China, Hong

Kong, Korea, Japan and United States. Projects and charities in the following countries received assistance from matches made by us: • Africa – Burundi, Cameroon, Ghana, Guinea Bissau, Kenya, Liberia, Nigeria, Sierra Leone, Tanzania, Uganda, Zimbabwe • Europe – Hungary, Kosovo, Moldova, Romania, Serbia, UK, Ukraine • Asia – China, India, Philippines, Sri Lanka • Other – Afghanistan, Haiti, Solomon Islands Global Hand is also happy to serve as a referral centre for agencies receiving offers they cannot use. Those currently redirecting donors to Global Hand in this way include: • Business in the Community (BitC), UK • British Red Cross • Catholic Overseas Development Agency (CAFOD), UK • Christian Aid, UK • Disasters Emergency Committee (DEC), UK • Oxfam Australia • Oxfam Great Britain • Salvation Army, UK • Save the Children, UK • United Nations High Commissioner for Refugees (UNHCR) • United Nations Children’s Fund (UNICEF), Australia • United Nations Children’s Fund (UNICEF), UK The following examples from 2010 demonstrate how Global Hand helped match some of the offers above with charities’ needs. • A central London hotel was refurbishing and had pillows and duvets to offer to a good cause. Mission Without Borders received these and sent them to Moldova, for use in their work with needy children abandoned in orphanages due to poverty.

Countries of operation of all Global Hand verified organisations shown in green

Students in Ghana, proudly wearing donated uniforms from Selsdon High School in London.

These made a huge difference to the well-being and hygiene of the children. • Items of clothing donated by a clothing distributor were sent to Sierra Leone by Mercy Trucks for use in their ‘New Life’ project. This provides income generation, training and skills to enable young girls working on the street to find an alternative way of supporting themselves. • One thousand pairs of Crocs footwear were donated, and the offer was split between three charities. One of them, Mary’s Meals, included the shoes in their ‘backpack’ project, providing clothing and food for children in Liberia. After 14 years of conflict there, many of the students are actually in their mid-20s, so the adult sized shoes were perfect, particularly for the 8-month rainy season that makes Crocs ideal footwear. • World in Need received a donation of high-nutrient milkshake drinks, which were a great match for the needs in their Day Care Centre in Kabul, Afghanistan, where they provide remedial teaching, food and art lessons to some of the poorest children. • School uniforms donated by Selsdon High School, London, made their way to Ghana for students at a school supported by the Turing Trust. The donation of uniforms has helped instil greater pride in the students, encouraging them to work harder.

Donors who used the website describe their experience with Global Hand : • “An incredible website…!” • “I wanted for some time to pass items onto charity, but wanted to make sure it was the right charity. It was nice to know that people did need them & nice to know where it was going. I found the site very helpful.” • “This is an excellent service! It has saved me hours of trawling through various websites to find a suitable charity. Thank you! ” • “A very helpful site. I will definitely use it again.” • “Global Hand has been excellent in communicating with me and dealing with any queries I had. Would certainly use them again.” • “Registering with you worked far better than I could have anticipated - thank you… A great result. Many thanks. I’ll remember you in the future.” •“Global Hand has been really helpful … We’ll be sure to use Global Hand again.”

Requests There were 227 requests placed on the website in 2010, from a total of 78 countries. The top 10 countries where requests were located were Uganda, Kenya, Cameroon, Ghana, India, Tanzania, South Africa, Pakistan, United Kingdom and Sierra Leone.

Giving strength to kids in Haiti Cite Soleil, in Haiti’s capital Port-au-Prince, is not a place for the faint-hearted. This sprawling, deeply impoverished shanty town is said to be one of the most dangerous parts of the Western hemisphere – a place where violent gangs roam, and shootings and lootings are grimly accepted as part of daily life. In Cite Soleil, health care, sewer systems and electricity are beyond the reach of its 300,000 residents. When people in Cite Soleil are hungry — and they almost always are — they reach for a traditional Haitian cure for hunger pains. Mud cookies, made from dirt, vegetable oil and salt are a cheap way to fill the stomach at just 2-3c a piece, and they can be bought on any street corner. Many slum residents, struggling in intense poverty, rely on the dirt cakes to survive. In January 2010, just days after the devastating earthquake, Complan, a manufacturer of nutritional supplements, approached Global Hand, wanting to help. Complan wanted to donate 4,500 of its nutritional supplements to the earthquake survivors in Haiti – 400g cans of milkshake-type drinks with high nutritional value and calorific content, rich in protein, calcium, iron and vitamins A, C and E. Without ever having donated such a large amount, however, Complan had no idea how to make sure it reached the people who needed it most. This is where Global Hand could help! We hosted the offer on our website and presented it to our large network of charities. The offer was quickly picked up by World Emergency Relief, requesting the Complan on behalf of their partner organisation in Haiti, the Good Samaritan Foundation, who run a feeding programme in 50 schools across Cite Soleil. For many children, the meal they receive from Good Samaritan Foundation is the only food they eat that day. The charity was delighted to be given the huge number of high-calorie supplements and began distributing them to children in Cite Soleil as soon as they were cleared by customs. Just days after the distribution, Global Hand staff visited one of the schools receiving the supplement to see how it was already making a huge difference. Thomas Williams, Operations Manager at Global Hand UK, said: “For those of us living in the developed world, the average family diet in Haiti is unimaginable.We saw children selling mudcakes by the roadside with literally nothing else to eat. To see people eating the dirt from beneath their feet is a huge shock – nothing can prepare you for that. The Complan supplements will make a big difference for these people.”

Global Hand has been really helpful and we’re in the process of organising to send our goods to a charity at the moment. We’ll be sure to use Global Hand again. Global Hand member

I wanted for some time to pass these items onto charity, but wanted to make sure it was the right charity. It was nice to know that people did need it & nice to know where it was going. I found the [Global Hand] website very helpful. Global Hand Donor

Who participates in Global Hand? In 2010, 561 organisations signed up on the website: 470 non-profit and 91 for-profit organisations. Global Hand provides a verification service for nonprofit organisations that are able to meet our verification requirements (see http://www.globalhand.org/en/about/ verification_requirements). Five new organisations became verified in 2010, bringing the total number to 71. The countries where the five new organisations operate include Haiti, Ethiopia, Ghana, Kenya, Malawi, Mali, Nigeria, Tanzania and Uganda. The map on page 24 indicates in green the countries of operation of all our verified organisations.

How much use does the Global Hand website get? There were 71,515 visits to the website in 2010, and on average the site received 196 visits per day. The top 10 countries where visitors were from were USA, UK, Hong Kong, India, Kenya, Australia, Canada, Uganda, Germany and Pakistan.

Who volunteers for Global Hand?

Crocs footwear for Liberia When a shoe company wanted to donate 1,000 pairs of the popular Crocs footwear, they came to the Global Hand site to find a non-profit organisation who could make best use of the generous donation. One of the charities that put their hand up to receive a number of the shoes was Mary’s Meals, an organisation operating in Liberia. They included Crocs in their “backpack project”, providing clothing and food for Liberian school students in need.

The 8-month rainy season in Liberia made Crocs the ideal footwear for the students who received them!

Global Hand is indebted to both our community and online volunteers. We couldn’t achieve all we do without them. In 2010, we worked with 25 online volunteers and 3 longterm in-office volunteers, as well as additional short-term volunteers. These volunteers were from 11 countries in 6 regions (Argentina, Canada, China, Egypt, England, France, India, South Korea, Malaysia, Ukraine, USA). They worked on a variety of tasks related to our websites, including translation of the UN-Business website, data-entry, research into areas such as stories of successful partnerships and supporting images and administration support. Online and community volunteers worked for approximately 2703 hours in 2010.

Global influence In order to keep up with global trends in corporate responsibility as well as to give us channels to influence it, Global Hand is an Organisational Stakeholder (OS) in the Global Reporting Initiative (GRI). As an OS, we assessed a number of business sustainability reports in the lead up to the GRI 2010 event, and contributed to the GRI Readers’ Choice Awards. Our Global Hand Information and Standards Manager attended the Amsterdam Global Conference on Sustainability and Transparency in May 2010. Since 2009, Global Hand has been a member of the ALNAP network. ALNAP is a group of about 70 organisations gathered around a common desire to see good practice implemented across the humanitarian community, and to particularly emphasise accountability to those who receive aid. Through this network, we are connected with a wide range of UN and NGO partners, particularly those that are interested in developing standards and guidelines. A Global Hand representative attended the 2010 annual ALNAP meeting in Kuala Lumpur in November 2010.

Global Hand and the United Nations The new UN and Business website As companies grow in their desire to engage with global issues, they are seeking, increasingly, to partner with the United Nations. The United Nations is a family of many organisations, however, and business companies often do not know who does what or with whom they should partner. Nor do they necessarily know what the UN would like them to offer. Discussions began, therefore, on Global Hand’s designing a ‘matching’ website that would help corporations partner with the United Nations. The UN asked Global Hand to build a special adaptation of its ‘matching’ software for this purpose: one that could match business and UN partnerships, where appropriate, and, where not, invite corporates to pass on their partnering interests to Global Hand users.

War-torn Kabul, Afghanistan (above left), where UK charity World in Need runs a Day Care centre for some of the poorest children in the region, providing them with remedial teaching, food and art lessons (above). World in Need received a donation of highnutrient milkshake drinks through Global Hand, which they used for the children in this Centre.

The new platform is a wonderful tool that is going, I think, to propel the Millennium Development Goals and so many other worthy initiatives of the UN and the business community. We see it as a fantastic new platform that is going to have many, many practical applications and I can’t wait to start using it. Jeffrey Sachs

Discussion panel at the World Economic Forum involving from left Jeffrey Sachs (Special Advisor to the UN Secretary- General), Sally Begbie (Crossroads Foundation) and John Harrison (KPMG).

A Crossroads representative shows delegates the Global Hand UN website.

This new website went live in 2010. Its soft launch, in English, took place in January 2010 at the World Economic Forum. It was announced with a panel led by Georg Kell, the head of the United Nations Global Compact, together with senior representatives from Manpower, KPMG, PwC and Jeffrey Sachs, the author of The End of Poverty. Sachs said of the website, “The new platform is a wonderful tool that is going, I think, to propel the Millennium Development Goals and so many other worthy initiatives of the UN and the business community… I’m running to my computer and telling my colleagues about it… We see it as a fantastic new platform that is going to have many, many practical applications and I can’t wait to start using it.” Within two weeks of going live, the new site had already helped to refer financial donations of over US$7 million to the UN’s Central Emergency Response Fund (CERF). The website’s hard launch took place in June, 2010, when it went live in the other five official languages of the UN Arabic, Chinese, French, Russian and Spanish - at the Global Compact Leaders Summit in New York.

Global Hand launches UN website January 2010 saw the launch of ‘business.un.org’, a website build by Global Hand for the United Nations. The UN-Business partnership gateway allows companies seeking to contribute to the United Nations to browse through a catalogue of humanitarian needs and partnership opportunities, or simply to submit ideas for collaboration. The timing of the launch was made tragically relevant, following just days after the devastating earthquake hit Haiti, underlining how urgent it is for companies and aid agencies to work together in broad support of humanitarian relief.

Jeffrey Sachs experiencing firsthand the emotional impact of the Refugee Run while at the World Economic Forum in 2010.

UN-business partnership: Empowering women in Sudan Recent years have seen intolerable suffering for women in the conflict-ridden country of Sudan where they have, systematically, been victim to violence and rape.

The site can be accessed at http://business.un.org .

The United Nations Development Programme (UNDP) sought ways to empower women in this troubled country. They looked at ways of creating employment opportunities, since women would be less vulnerable with greater independence, self-sufficiency, control of their lives and, of course, dignity.

In 2010, 99,630 visits were made to the site, with an average of 273 visits per day. The top 10 countries from which visitors came were USA, UK, Hong Kong, Germany, Canada, Switzerland, India, France, Australia and China. Ninety-nine business proposals were published in the course of the year and 69 partnership needs were posted by UN organisations. When the website launched, 23 UN organisations had signed a Memorandum of Understanding to participate in the system and, by the end of 2010, this number had risen to 29.

As they sought ideas for women in business, they discussed the growing of hibiscus. This is plentiful in Sudan and is an ingredient used in tea products of fruit tea blends. There was a problem with hibiscus business initiatives, however.While Sudan is renowned for producing high quality hibiscus for teas, around 18,000 tons a year, many Sudanese hibiscus farmers have remained caught in the poverty trap. As hibiscus growers put it, “We produce the crop, then the traders come and take it on their terms.”

The participating organisations are: DPI, Global Compact, ILO, IMO, IOM, OCHA, OHCHCR, UNAIDS, UNCTAD, UNDP, UNECE, UNEP, UNESCAP, UNESCO, UNF, UNFPA, UN-HABITAT, UNHCR, UNICEF, UNIDO, UNISDR, UNITAR, UNODC, UNV, UNWTO, WFP, WIPO, WMO, and WSSCC.

It was a situation calling out for a Fair Trade overhaul.

Disaster prevention/reduction Natural disasters, around the world, are seeing lives and livelihoods lost in growing numbers. The sheer frequency of catastrophes is on the increase. While, of course, it is mandatory that we respond rapidly and effectively to help the many affected by disasters, it is also critical that we take steps to reduce the impact of disasters, where possible, so that fewer lives are affected. As some have put it: “It’s not Nature that is at fault with natural disasters. It’s we human beings. We do not plan well enough to guard against disaster damage.” Towards the end of 2010, Global Hand therefore began to collaborate with the United Nations to prepare a brief for businesses, explaining the strategic role they can play. Global Hand is partnering with the relevant UN branch, the International Strategy for Disaster Reduction (ISDR). The hope is that the document will motivate businesses to plan not only in terms of disaster response, but also disaster reduction, or even prevention.

Global Hand have been excellent in communicating with me and dealing with any queries I had regarding our offer would certainly use them again. Global Hand Member

A staff member from UNDP therefore posted a request on business.un.org. She asked for interested companies, dealing in hibiscus, to come together and discuss how to make trading practices fairer for the farmers. Some of the world’s leading businesses responded and the result was phenomenal. People from different levels of the hibiscus industry came together and brought significant change. This will impact the futures of at least 5,000 vulnerable women and girls in Sudan by, for example, seeing factories in Sudan becoming Fair Trade certified to ensure sustainable income for those involved. This is a story that truly illustrates the power of partnerships!

Hong Kong shoppers are becoming increasingly aware of the importance of buying fair trade. Global Handicrafts sells fairly traded items from more than 45 countries including Hong Kong.

Global Handicrafts “Give a hand up, not just a hand out” says the popular maxim. Crossroads agrees. As well, therefore, as our humanitarian aid and welfare services, we support initiatives that generate income for people living in poverty. In 2005, Crossroads started a fair trade marketplace, ‘Global Handicrafts’, where products made by people in countries around the world could be purchased at a just price, one that conveys respect for their labour and helps develop their communities. Over the next few years, we expanded the range of products by adding more gift items and introducing new categories like food and drinks, products made in Hong Kong-based social enterprises, etc. We also started its companion, the Silk Road Café, in early 2007. The Silk Road Café uses fair trade, ethically-sourced and/ or social enterprise-produced components wherever possible. Today, the Marketplace stocks more than 1,000 fair trade products from 46 countries. The Café serves its ethical products to over 350 customers per week. It is our hope that, through both the shop and the Café, we can not only help producers live a decent life, but also help consumers learn to see beyond the price tag to the people behind the products they buy.

Why fair trade?

Money spent in the Marketplace goes back to the producers of the goods.

Too often, those who produce goods earn little from them. They remain trapped in poverty and face poor working conditions, health problems, lack of education and damage to the environment. Fair trade is a growing trend that actively fights these problems, purchasing products at a price that benefits the producers and growers to support sustainable development in their region.

What is meant by the term ‘fair trade’? The term fair trade means different things to different people. For Global Handicrafts, it means products purchased in a commercial transaction that abide by our eight fair trade principles and so are helping people break the chains of poverty. This includes: • Products certified by FLO (often labelled ‘Fairtrade’): e.g. coffee, chocolate, cereal; • Products sourced from groups certified by the World Fair Trade Organisation or other accreditation agencies (often labelled ‘Fair Trade’): e.g. stationery, decorations, personal accessories; • Other products made by producers in developing nations that meet our eight principals of fair trade: e.g. carvings, snack foods, kitchen utensils; • Products produced by Hong Kong social enterprises: e.g. bags, jewellery, office tools and;

• Products that help people understand poverty and world need: e.g. books, music.

Crossroads’ fair trade principles 1. Fair Price: Trading in ways that support sustainable answers to poverty. We commit to trading with our producers fairly in terms of price and payment terms. 2. Fair Share: Agreeing to appropriate profit share through dialogue and participation. We invite producers to set fair prices for their products and update them regularly. 3. Fair Chance: Developing producers’ skill sets and helping provide access to new markets, locally and globally. We bring their products to the Hong Kong markets, and provide them with market information. Training is provided though ‘Fair Trade premium’. 4. Fair Work: Ensuring no abuse of child labour, gender equality and safe conditions. We work with producers to ensure a healthy and safe workplace, no exploitative child labour, freedom of association and collective bargaining power and gender equality. 5. Fair Growth: investing in community improvement, with producer co-ops setting priorities. We operate a Fair Trade Premium system to support strategic development in producers’ operations and communities. 6. Fair Deal: Ensuring transparency and accountability at each level of trade. We publish annual reports, solicit feedback from both customers and producers, set prices transparently, give feedback to producers and visit at least one producer each year.

Tukul Crafts, Egypt Each year, rather than paying a big printing firm to mass produce stock standard Christmas cards, we commission a fair trade producer to handcraft Christmas cards. Not only does this seem to delight the people receiving them, who tell us they love the beautiful workmanship and the unique story behind them, but it is also an encouragement and income boost for the people who make them.Very often, these small businesses keep our Christmas design and continue selling them in years to come. Crossroads’ 2010 Christmas card was one of our favourites! They were screen-printed by hand in Cairo, Egypt’s capital, by refugees. Northern Africa is currently suffering some of the world’s most brutal and bloody conflicts and thousands of desperate refugees from the Sudan, Somalia, Eritrea and other surrounding nations have poured into Egypt - a relatively peaceful middle ground - in search of safety and stability for their families. They have few possessions, but bring a wealth of skills, knowledge and expertise from their former lives. As refugees, though, they struggle with jobs that are poorly paid and hazardous. Tukul Crafts, a social enterprise group in Cairo, employs some of them to design and print a variety of beautiful products that celebrate traditional African style. They have a safe, dignified environment for work and, as well, receive instruction in life skills that help them adjust to their new circumstances. It’s a network of care and encouragement that goes beyond a weekly pay packet. When Crossroads designed and ordered our Christmas cards from Tukul Crafts, it was one of their biggest orders that year!

7. Fair Care: Applying environmentally responsible methods of production and care for the local community. We try to minimise our environmental impact, work with producers to ensure sustainable production methods and encourage environmentally-friendly products and partner with local social enterprises in our daily operation. 8. Fair Mind: Encouraging shoppers to buy fair trade. We hold educational and promotional activities in the community and actively participate in fairs around Hong Kong.

Who are we helping? In 2010, we worked with 49 partner groups distributing products from 46 countries. We also worked with Hong Kongbased charities and social enterprises to help provide outlets for those struggling locally. 2010 saw us starting work with three new producer partners, Lulu Works Trust (Sudan), Chopsticks Food Co. Ltd. (Hong Kong) and Tea Concepts (Hong Kong). If you wish to read more about our producer partners, please download the ‘Global Handicrafts-Producer and Partner Analysis, 2010’ document from our website (www.globalhandicrafts.org).

Producer visits In 2010, our Global Handicrafts staff had the opportunity to visit a few producers. One group was Mary & Martha, located in Ulaanbaatar, Mongolia. They work with cooperatives and artisans in economically challenging situations. We were delighted to see how coordinators of M&M not only provide income-generating outlets for artisans’ skills, but also train them in accounting, quality-control and design. In addition, profits from the work get fed into a local charity working to meet the needs of kids living on the streets, a particularly acute need when the winter temperatures drop to -40 degrees celcius.

What do we sell?

There are over 1000 different products in the Global Handicrafts marketplace, including food, jewellery, toys, body

Greenshop, Hong Kong Take fair trade cashews from Vietnam, add fair trade organic raw cane sugar from Paraguay, and put them in the hands of the workers at Greenshop, a social enterprise in Wanchai. The result? This delicious cashew brittle, made freshly in Hong Kong with no preservatives.

care products, clothing, instruments, ornaments, bags and accessories. Products sourced from different geographic areas are sold in their respective areas of our shop. The Silk Road region (see chart, bottom left) includes India, Sri Lanka, Bangladesh, Israel/ Palestine, Afghanistan, Mongolia and the Central Asian nations.)

Supporting fair trade within Crossroads

What was purchased, by product type, in 2010 (percentage of total sales)

Greenshop employs local Hong Kong people who otherwise might find it difficult to find employment. The women that make their cashew brittle are trained in cooking skills and how to work with organic food. The confidence and satisfaction they gain by contributing to their local economy, while caring for the environment and the producers of their ingredients, are what keep them smiling. Global Handicrafts sells Greenshopâ&#x20AC;&#x2122;s cashew nut brittle and plain roasted cashews in our fair trade shop, along with other goods produced by international and local Hong Kong social enterprises.

Even within the organisation, we continue to look for ways we can support fair trade and other ethical business practices. In an effort to expand our impact, we started a comprehensive review process looking for additional places within the organisation that could better utilise local social enterprise partners in our daily work. This review should be completed in 2011 and will give us insights on new ways to impact local, hurting communities just in the course of everyday business.

Supporting fair trade in the community 2010 saw Crossroads successfully complete the process of registering Fair Trade Hong Kong Foundation as a separate charity. This charityâ&#x20AC;&#x2122;s main goal is to support and encourage fair trade concepts and lifestyles citywide and having it registered as an individual entity will empower it to develop its own resources and grow much more quickly. Where the products are from, by region

Crossroads also conducted numerous educational programmes about fair trade within the local community, continuing our long tradition in that area. An e-newsletter was successfully launched at the end of 2010, and is now going out monthly, helping the local community stay up-to-date with Crossroadsâ&#x20AC;&#x2122; actions in the area of fair trade.

The Silk Road Café is a local community hub and refreshment point for volunteers and visitors.

Location of Global Handicrafts producer partners

Silk Road Café

The Café continued to grow and thrive as a local community hub and refreshment point for volunteers and visitors. We are proud to be able to serve high quality products that reflect the hard work of the various producers we support. When visitors purchase a drink, they are not merely getting a ‘charity coffee’ that benefits people in need both locally and internationally, but they are also getting a great tasting beverage that rivals Hong Kong’s mainstream cafès. 2010 saw an increase in corporate teams requesting special catered morning and afternoon tea breaks supplied by the Café. This not only encouraged these volunteers in their day of volunteer service and Global X-perience simulations, but gave them a chance to taste a quality fair trade drink and eat a locally baked social enterprise pastry. Parents of young children increasingly attend our fortnightly ‘Silk Road Story Time’, a chance for youngsters aged 0 – 4 years to learn about foreign cultures and how, even as children, they

can impact a hurting world. The Café proves a great location for these events as it provides a thirty minute respite for parents as the kids sing, learn and make a craft. As we look to 2011, we plan to continue to increase our variety of fair trade items available for sale and hope to partner with more local social enterprises as well.

Sales In 2010, Global Handicrafts’ total sales were $655,293, an increase of 9.3% from 2009. Online shopping became available by the end of 2010, for a limited number of stock items. This range will increase throughout 2011.

The Future Global Village Given Crossroads’ growth, we are now proposing integrating all our ‘globals’ into a Global Village: one which will continue to offer a crossroads between needs and solutions. As people enter the Global Village, they will leave behind life as they know it and enter a world where every hut, field and pathway shows them the issues facing humanity today. It will feature both needs and solutions. • Needs: In the Village School, they will x-perience educational need. At the Village Clinic, they will x-perience medical need. In the war zone, they will x-perience conflict issues. They may x-perience slum life, environmental challenges, disasters, hunger and more. • Solutions: Being a crossroads, the Global Village will also help participants x-plore solutions to those needs, including Global Distribution, Global Handicrafts and Global Hand. Opportunities will therefore include volunteer service, humanitarian aid distribution, social enterprise, fair trade, environmental activities, Corporate Social Responsibility, tri-partite partnerships/ public-private partnerships and more. A website dedicated to the Global Village can be found at www.crossroadsglobalvillage.org.

Gavin Coates Gavin Coates assists the Global Village in two capacities: • He is a cartoonist and illustrator who, since Crossroads’ inception, has donated his talents. He has drawn the artists’ version of our map, together with many of our sketches. • He is also a landscape architect and advises us in this capacity too, regarding tree preservation and care, along with flora considerations.

Davis Langdon and Seah This group has brought its expertise to our costing and budget assessment through its kind provision of detailed quantity surveying services.

Planning the Global Village Round table discussion with our key partners about the development of the Global Village site and (left and below right) an artist’s impression of part of Crossroads’ planned future Global Village.

2010 saw considerable planning for the Global Village with the help of our key partners.

Arup An independent firm of project managers, designers, planners, engineers, consultants and technical specialists, Arup are graciously providing a broad range of consultancy services and supporting our project management.

Hong Kong Disneyland While our educational facility is very different in nature from a Disney park, Hong Kong Disneyland is kindly making its expertise available to us in guiding our creative process and assisting us in understanding operations and support facilities.

Nelson Chen Architects Nelson Chen Architects is an award-winning design firm well known for supporting many community service organisations in Hong Kong. They have assisted Crossroads for several years now, ever since we first moved to our present site.

Support Services • Strategic Partnerships • Volunteers • Communications, Public Relations and Vision • Property and Maintenance • I.T. • Management • Human Resources • Training • Accounts and Financial Information

Strategic Partnerships

Our work is all about partnerships. We could not do it without the people who provide strategic support to help us serve a world in need. Business partnerships bring donated skills, services, products and funds as companies incorporate us into their Corporate Social Responsibility programmes. Government and non-government partnerships empower our work by provision of land, capacity and outreach. Such partnerships wonderfully reduce our financial overheads and give us expertise that would otherwise be beyond our reach. The full set of almost 2,000 organisations is listed as Appendix E in this report. It is also available on our website at http://www.crossroads.org.hk/our-sponsors. • Rent: We are grateful to the Government of the Hong Kong SAR for the use of 14 acres of the former Perowne Barracks site in Tuen Mun, now known as Crossroads Village. They have supplemented this with 74,600 square feet for container storage at Tsing Chau Wan. • Legal Services: Freshfields Bruckhaus Deringer and Allen & Overy donate legal services. • Accounting: BDO (formerly Grant Thornton) donates accounting services, including our annual audit. • Humanitarian Aid Transportation: Transport companies routinely sponsor the transportation of aid. They include, among many, APL, Cathay Pacific, Crown Relocations, Emirates Line, HACTL, Hamburg Süd, Maersk, MOL, OOCL, PIL, Santa Fe, Wan Hai, Zim. • Information Technology: Microsoft has sponsored customised development of business process automation software. Cisco Systems has donated networking equipment. • Building Projects : Swire, Gammon and others have provided construction expertise. The

British Council and the Royal Bank of Scotland have provided additional sponsorship of building projects. • Architects: Nelson Chen Architects gives architectural services. LWK has also provided architectural support in recent years. • Engineering: Arup provides engineering services for our plans to develop this site. • Design: Hong Kong Disneyland is partnering on design and operational needs. • NGO/IGO Services: The United Nations, Oxfam, Red Cross, Rotary, World Vision, among many others, partner with us on a range of projects. • Individuals: Our 70 full time staff, drawn from nations around the world, works entirely on a voluntary basis. No member receives a salary. Their efforts are augmented by several hundred community volunteers, each week. Crossroads works closely with UNHCR. Here a representative experiences the Refugee Run.

Maersk are among the many transport companies that partner with Crossroads to sponsor aid transportation.

Companies like Microsoft support Crossroads after participating in one of the many Global X-periences.

Crossroads works closely with companies like Hong Kong Disneyland (this picture and below) to lay the groundwork for the future Global Village.

Cathay Pacificâ&#x20AC;&#x2122;s former CEO Tony Tyler experiences firsthand what it means to be a refugee in the Refugee Run.

Crossroads consignee speaks with Haiti locals after receiving a medical goods shipment from Crossroads.

Volunteers Crossroads has no salaried employees. It is 100% operated by volunteer staff, both full time and part time.

Our full time staff comprises 70 long term and short term volunteers. The efforts of our full time staff are augmented by several hundred community volunteers who come in each week to volunteer in a part time capacity. In 2010, our community volunteers generated 79,888 hours of charitable work (13,314 days). Community volunteers have more than doubled the effectiveness of our full time team. In this section, we’d like to focus on our community volunteers and the wonderful work they do. Crossroads would simply not operate without them.

Student volunteers CSSA - 10%

Our volunteer programmes for students have been part of Crossroads’ activities since we began in 1995. In 2010, students wonderfully gave 33,801 hours of volunteer service.

Adults - 48%

Volunteer tasks for students

Students - 42%

Composition of community volunteer hours in 2010

Over the years, we have seen volunteers assist with an increasing range of service tasks: warehouse logistics, inventory management, sorting/ processing of basic goods, checking of computer/electrical items, administration, accounting, public relations, communications, design, research, Information Technology, translation, gardening, landscape care, arboreal opportunities, retail services, product purchasing, barista services, handyman activities.

Volunteer programmes for students Student volunteers participate through a range of programmes. • Field trips: Students may come for a field trip where they focus on service learning, often on a repeated basis.

Non-students CSSA Student Service hours by community volunteers per quarter in 2009 and 2010

• Curriculum participation: We provide a weekly ‘subject’ for a selection of Hong Kong schools. • Student service certificates: Students earn ‘Silver Certificates’ for 70 hours and ‘Gold Certificates’ for a further 70 hours.

Since the inception of Crossroads, we have received students from over 300 schools in Hong Kong. A list of educational institutions that have sent their students to Crossroads to be involved in service opportunities throughout 2010 can be found in Appendix D.

Adult volunteers Crossroads offers an unusually broad variety of volunteer opportunities for people in Hong Kong. In addition to the programmes offered to students, we also provide volunteer opportunities for: • service organisations e.g. Rotary, Round Table, Ladies’ Circle, religious bodies (Buddhist, Mormon, Jewish, Catholic, Hindu). • corporate groups e.g. KPMG, Goldman Sachs, Morgan Stanley, Time Warner, Turner, Allen & Overy, Cisco, Microsoft, Credit Suisse and hundreds more. • national groups e.g. Indian women’s group, American Women’s Association, Corona Women’s Society for British ladies, Spanish Speaking Women’s Association. • rehabilitation organisations e.g. drug rehabilitation, disability rehabilitation. • professional personnel giving core competency services, e.g. qualified carpenters, engineers, design artists, lawyers and accountants. • armed forces. Several navies e.g. US, UK, French and Australian, when in town, send men and women out for a day of community service. • volunteers through the SWD’s Comprehensive Social Security Assistance (CSSA) programme. • families. • individuals.

• Internships: Students over 16 undertake 6 weeks of full time volunteer service, during which they develop specialised skills in their designated area. • Onsite school projects: Schools undertake a wide range of projects, on their own premises, to support Crossroads’ work.

The efforts of our full time staff are augmented by several hundred community volunteers who come in each week to volunteer in a part time capacity.

In 2010, adult volunteers (corporate groups, NGO/service groups, individual adults etc) gave 37,875 hours of volunteer service. As with students, the volunteer options for adults are extremely varied: warehouse logistics, inventory management, sorting/processing of basic goods, checking of computer/electrical items, administration, accounting, reception, public relations, communications, design, research, Information Technology, translation, gardening, landscape care, arboreal opportunities, retail services, product purchasing, barista services, handyman activities. The following companies partnered with Crossroads through the provision of volunteers in 2010:

• Allen & Overy • Baker & McKenzie • Bank of America • Barclays • China Light and Power • CISCO, Asia • City Telecom • Clifford Chance • Credit Suisse • Deutsche Bank • Freshfields Bruckhaus Deringer • Gateway Apartments • Goldman Sachs • Hogan Lovells • Hong Kong Police Commercial Crime Bureau

• IDT Asia • Institution of Civil Engineers Hong Kong • Kroll • La Presse Canadienne • Moody’s • Nice APAC Ltd • PriceWaterhouseCoopers • Realty Solution Consultants • Royal Bank of Scotland • Standard Chartered Bank • Starbucks • Synovate • Thunderbird • US Navy • XL Insurance

CSSA volunteer programme Since the inception of the Comprehensive Social Security Assistance (CSSA) community service programme in 2000, Crossroads has provided practical and constructive community service opportunities for appropriate recipients of Social Service benefits. Over the duration of 2010, CSSA participants gave 8,212 hours of community service. Where CSSA recipients have specific skills such as plumbing, carpentry, concreting or building, we try to find placements that will help them gain further experience using these skills. Some of the other types of jobs typically assigned to the CSSA participants include: • gardening work (including trimming, planting and ground clearing) • kitchen work (general assistance, working alongside a professional chef and learning basic skills) • furniture renewal (refurbishing metal and wooden furniture) • clearing drains and roofs for mosquito prevention and site preservation • bicycle repair • repainting and renovation of buildings • laundry work • assistance with mailings • translation work We enjoy working with the CSSA volunteers and are so grateful for their assistance.

Communications, Public Relations and Vision The Communications family of departments (Communications, Public Relations and Vision) aims to make clear the heart of Crossroads’ work and to empower people to get involved with it. We do this through a number of tools and activities: websites, social media, events and campaigns, press, corporate relationship development, installations and displays, greening, renovation work and recruitment.

Websites Our current websites continued to grow in ‘hits’ this year. In 2010, hits on the main Crossroads website, www.crossroads.org.hk, increased by 20.4% from 2009.

Social media January 2010 saw our entry into the social media world as we joined Facebook, Flickr and Twitter. Across the course of the year, we saw a ‘friend’ base of close to 2000 people develop. This has quickly become a central tool of communication for the Crossroads community in Hong Kong and worldwide.

Events and campaigns World Economic Forum & the launch of the UN Business website By partnering with the Farmers Market and Agriculture and Fisheries Deprtment for the Organic Watermelon Festival, Crossroads gained some valuable local community awareness.

January was a busy month with the launch of the new Global Hand site, the UN Business website and much of our social medial presence. These announcements were timed around our team’s presence at the World Economic Forum 2010, where we hosted a number of events including a panel with Jeffrey Sachs presiding. Likewise, an event was convened to bring together those in the social media community to talk about how this powerful medium can help the poor. People such as Sheryl Sandberg (COO of Facebook) and Jimmy Wales (Founder of Wikipedia) attended.

Organic Watermelon Festival

These included: • UNHCR and other groups focused on refugees in Hong Kong participating in our Global X-perience ‘Refugee Run’ simulation on the day; • Co-hosting the Refugee Film Festival, supporting the event through installations in the movie theatre, hosting the launch and providing a cast of ‘soldiers’ at the theatre; • Hosting an onsite screening of one of the films with the film’s producer present. He was able to take Q&A from the community volunteers; • Running an internal event to recognise and show our appreciation to the refugees and asylum seekers in our own community, and; • Participating in a campaign called ‘iCubed’ where students produced films on the issue of refugees. We hosted the announcement of the winners as part of our Refugee Day events.

Global Compact Leaders Summit in NYC We attended the 10 year anniversary of the Global Compact at their Leaders Summit in NYC. This was also the launch of the six language version of the UN Business website, www.business.un.org, and we were on hand to demonstrate the site to attendees. We were pleased that the website was featured in the events and publications surrounding it, as a significant milestone in the history of the Global Compact.

Eyeglasses campaign We partnered with City Telecom for the second time to collect eyeglasses from across Hong Kong. The campaign netted 10,456 pairs of eyeglasses which will be sent around the world to people in need for many years to come!

We teamed up with the Farmers Market and the Agriculture and Fisheries Department to host the Organic Watermelon Festival in June 2010. This event drew in a crowd of 2,000 people, many of them locals to the area. This represented a very valuable boost in the local community’s awareness of Crossroads and our work.

Farmer’s Market anniversary celebrations

World Refugee Day events

In December, we celebrated our first anniversary of hosting the Organic Farmer’s Market on our site. We worked with the

As has become an annual tradition, we partnered with UNHCR for events surrounding World Refugee Day on June 20th.

farmers to run a series of weekend events to celebrate the anniversary and expose people to the vegetable market and to the work of Crossroads.

Pawn for charity We worked with a Wanchai ‘gastro-pub’ , The Pawn, to collect funds and goods for local distribution in Hong Kong.

Press We continued to have a strong interest from the press in 2010. The following is a list of the international and local coverage that we received: • The Sun – Farmer’s Market and Café/Handicrafts Feature • Marketplace – Online business coverage of Davos, featuring the Refugee Run • Washington Post – Feature on the Refugee Run • Diario Responsable – Spanish language CSR publication article featuring the UN Business web portal • Financial Times – Feature on UN efforts in Haiti, mentioning the launch of the UN Business web portal • The Courier – UK based newspaper with a double page spread on the Global Hand UK office • I-Shop – Feature on the Silk Road Café • Sing Tao Daily – Feature on the Global Village development • One World.net – Feature on the Refugee Run in Davos • Maplecroft – Development publication, article on the UN Business portal • Oriental Daily – Feature on Ban Zai’s (Tang Siu-pun) release from hospital and collection of household items from Crossroads • Maplecroft – Business risk analysis web publication featuring the launch of the UN Business web portal

• Ming Pao - Feature on Ban Zai’s release from hospital and collection of household items from Crossroads • RTHK - Feature on Ban Zai’s release from hospital and collection of household items from Crossroads

Corporate relationship development Strategic partnerships The Communications family was the coordination body for a number of strategic partnerships with companies throughout 2010. Some of them included Microsoft, ANZ, Bank of New York Mellon, Cisco, Clifford Chance, Deloitte, H&M, Marks & Spencer, Outblaze, Synovate and Turner.

Team building days The demand for large scale corporate team building days continued in 2010. We hosted the following companies for team building activities that fall outside of the normal volunteering days. • Philip Morris brought 180 staff and took part in a ‘Simulation and Service’ day, alternating in two large groups between the Refugee Run and renovating the outside of our furniture building. This was the first team building day where we incorporated a fair trade breakfast as part of the day’s activities. • Microsoft brought staff from all over the world for a large scale landscaping project. In the course of one day, 180 Microsoft employees transformed the entrance road to our site. This team building day sparked a deeper ongoing partnership with Microsoft where they began offering software expertise and funding to Crossroads in an ongoing way. • Time Warner had an integrated approach to service in 2010 through collecting goods, funds and sending their Asia CEO to take part in our Global Survivor event. Their activities culminated in a team building day where they brought 100 people from their different divisions, including CNN. We broke the group down into various teams to do large scale packing of

a container of high quality shoes that had been donated to Crossroads by Timberland. • Community Business, a local CSR organisation made up of member companies, decided to use Crossroads as their final day of a 6 month ‘mentor/mentee’ programme. The programme paired senior corporate people with children from the Tin Shui Wai district in Hong Kong. 140 mentors and mentees transformed a bare patch of ground into our first organic farming site at Crossroads.

Installations and displays Set for Davos Our Vision team was heavily involved, once again, in the preparation and building of the set for the Davos Refugee Run.

Displays for main entrance road Our big focus in 2010 was landscaping and installing displays along the main entrance road to Crossroads that help capture the heart of what we do. The slogan ‘We care for Hong Kong, China and the World’ forms the backdrop for these powerful displays.

Greening 2010 was very much a year for launching many of our greening initiatives. As the Vision Department, we are acutely aware that our land tells a story to visitors about who we are. We want to be able to capitalise on this, first to demonstrate that we take green living seriously, but also to have our environmental practices be a showcase to inspire others. Some of the ways that we pushed these efforts forward in 2010 are detailed below.

Trees We are fortunate to have many old and important trees on our site. We were delighted in 2010 to set up an ongoing relationship with the Hong Kong Arborists Society. They use

our space as a training ground for those in their community and, in return, take good care of all of our trees, keeping them trim and healthy through their expert care.

Composting We experimented with a number of composting techniques to better dispose of our biodegradable waste as well as create our very own organic fertilising material.

Organic garden We have, in the past, had a few small vegetable patches on the site but in 2010 we branched out to create a small organic farm. We were quickly feeding hundreds of volunteers from vegetables grown in the farm and the garden has become an important space to show students and all visitors the value of personally growing food using organic and sustainable practices.

Recruitment Interns were once again an injection of energy and volunteer labour during the summer of 2010. We had a more concerted push on advertising our internship programme through talks at universities, various publications and University intranets. This push resulted in one of the highest standards of applications for the programme we have ever seen, and a record number of students interested in applying. Helen Mottee toured Australia, sharing her music and our need for people and Josh Begbie travelled to New Zealand on a speaking tour to present our recruitment needs.

Property & Maintenance The Property & Maintenance Department aims to keep our site operating efficiently and effectively. Our property consists of 40 buildings over 14 acres, all of which have required extensive renovation over the past 6 years since we’ve been on this site.

Online helpdesk Requests for maintenance tasks are submitted to an online helpdesk. This helpdesk enables the Maintenance team to manage, track and prioritise the many demands upon this department. By the end of 2010, 525 tasks had been processed to completion through the online helpdesk system.

Friends of Green 2009 saw the establishment of an environmental advisory council, comprising a cross-section of the full time staff, known as “Friends of Green” (FOG). FOG was formed to look at the long term environmental goals of the organisation and to focus on moving environmentally focussed projects forward. Since then, FOG has established a good relationship with St James’ Settlement for their ‘Waste Electrical and Electronic Equipment Recovery and Recycling Programme’ (WEEE). To date over 3 tonnes of waste electronics have been saved from land fill. Also over 12 tons of paper and plastic have been recycled through Success Grand Environmental Company. FOG has also worked alongside Global Handicrafts to improve their air conditioning efficiency, saving approximately HKD 2,000 a quarter.

Vehicles

The Property & Maintenance Department also manages the Crossroads vehicle fleet, which comprises seven cars, two trucks and two forklifts. All of these vehicles have been kindly donated by supporters of the work of Crossroads.

I.T. Crossroads’ Information Technology Department seeks to multiply Crossroads’ impact via the smart application of technology. Technology has continued moving to the core of Crossroads’ operations. It is the fundamental basis for some of Crossroads’ newer services and is the key to operating a vast, diversified operation with few staff and fewer dollars. Organisational themes like measurability, reporting, scalability, streamlining, sustainability and innovation increasingly hinge on technology prowess. This evolution reinforces the importance of Crossroads’ guiding principles for technology: sustainability (financial and technical), reliability and excellence. In 2010, technology helped Crossroads deliver more services with fewer resources.

2010 highlights 2010 saw major advances in the areas of software development practices, reporting, infrastructure, strategic partnerships, policy development and project management practices. Key highlights in 2010 included: • Two hundred hour reduction in staff time spent generating routine reports annually. • Fifty per cent reduction in time to deploy new server and workstation operating systems. • One hundred per cent increase in simultaneous users supported by accounting system. • Implementation of a variety of notification and response tools for critical infrastructure. • Continuous integration methods and technologies were adopted across all production systems. • Best-in-class products and services were acquired by developing partnerships with industry leaders: - Cisco Systems: provided networking equipment, expert consultation and staff training opportunities. - Atlassian: provided intranet, authentication and developer software. - Handshake Networking: provided consultation, vulnerability scanning, certification and staff training. - Behringer: provided audio equipment to improve the reliability of the Refugee Run infrastructure.

Management Board of Directors Crossroads’ Board of Directors for 2010 comprised: Malcolm Begbie (Hong Kong), Sally Begbie (Hong Kong), Judy Butler (Hong Kong), Jane Henderson (Australia) and David de Groen (Australia).

Statutory update Crossroads Foundation maintained its charity status in 2010 under Section 88 of the Inland Revenue Department of Hong Kong. Subsidiaries 附屬團體 1. Crossroads Global Distribution 十字路會環球分派中心 2. Crossroads Global Handicrafts 十字路會環球工藝村 3. Crossroads Global Village 十字路基金會環球村 4. Global Hand 環球援手網絡

everyone’s voice gets heard, represented and acted upon. The equipping of line management across the organisation is important to ensuring Crossroads can continue to grow at a sustainable rate. FSG representatives in 2010 were: Malcolm Begbie (Director), Sally Begbie (Director), Julie Ostapovitch (Global Distribution), Kate Falconer (Communications and Public Relations), Matthew Gow (Global Hand), Joshua Begbie (Global Handicrafts), Katey Kenworthy (Global Hand, administration), Helen Tozer (Training), Liz Begbie (Administration and Director’s Office), Pablo Stevens (Maintenance), Mike Tozer (Information Resources), Tom Pike, (Information Technology), Richard Payne (Global Distribution and Director’s Office), David Begbie (Global X-perience), Andrew Starr (CCA), Sarah Starr (CCA) and Ben Solanky (GHUK). A range of topics were discussed in FSG meetings throughout 2010, including the following:

Foundation Steering Group management team

• Specific job allocations for longer term staff

In recent years, we have found a need for greater communication and coordination between each of the core services (Global Distribution, Global Hand, Global X-perience and Global Handicrafts) and the support services (Administration, Communications and Public Relations, Human Resources, Member Care, Maintenance, IT, etc). In 2008, therefore, we set up the ‘Foundation Steering Group’ which brings representatives from each of these departments together, on a fortnightly basis, to discuss issues that are impacting the broader organisation. Its goal is to see the organisation steered in a more coordinated direction. Each representative that attends the FSG meetings is welcome to voice the thoughts of their own department. They also endeavour to feed back the outcomes from the meeting to those in their working team. In this way,

• Fostering values within full time staff

• High level organisational planning, including quarterly departmental planning • Onsite security of goods • Departmental business plans • Monthly departmental reporting system • Recruitment opportunities for seeking long term staff • Urgent staffing issues • Management training sessions • Staff leave policy • Social enterprise possibilities • Establishing an organisational intranet

Human Resources (FSG topics cont’d from previous page) • Management of organisation during period of Directors’ three month service leave • Staff attendance and punctuality • Improving organisational reporting • Improving the experience for community volunteers, including CSSA volunteers • Equipping full time volunteer staff to raise support for living expenses • Improving service to asylum seeker population within Hong Kong • Standards for measuring environmental impact on organisation

Fortnightly feedback In 2008, we introduced “How are you doing?” reports that each staff member, whether full time or part time, is encouraged to fill out, on a 2-weekly basis. This is a way each person can share the joys, the challenges and the goals of their work. The reports are open documents; they are accessible to everyone to read. Each one, though, is read by the person’s department manager and, at times, by the Directors. Feedback is offered in response to each report. These forms have been a helpful communication tool and have seen many changes implemented across the organisation as a result. 2010 saw the process of fortnightly feedback continue to be strengthened.

Full time staff We have approximately 70 full time staff, both long term and short term. Apart from those with permanent resident status in Hong Kong, all are on full employment visas issued by the Immigration Department of Hong Kong.

1-3 months - 30% 3-12 months - 8% 1-5 years - 36%

It is a highly multinational team, with 20 nations represented: Australia, Cameroon, Canada, DR Congo, Germany, Hong Kong, India, Kazakhstan, Malaysia, Mongolia, New Zealand, Nigeria, Philippines, South Korea, Spain, Sri Lanka, Sweden, UK, USA and Zambia. All full time staff are volunteers, receiving no salary or remuneration of any kind. Furthermore, they are asked to raise funds to cover their own personal accommodation and living expenses.

5-10 years - 17% 10+ years - 9%

Lengths of service of full time staff, 2010

Our staff cover the spectrum of society, including school leavers, university students, young married couples, singles, families, middle aged couples and retirees. 2010 also saw two couples on the Crossroads full time team marry.

Lengths of service Even though Crossroads has a fully volunteer staff, there is a significant longevity of service, particularly among the senior management. Approximately one quarter of the full time staff have served with Crossroads for more than five years, and of these, eight individuals have served for more than ten years. One third have served between one and five years.

Families on full time staff A “Teaching & Learning Centre” is available onsite for children of full time staff, where they undertake their studies through distance learning programmes based in their home countries, under the supervision of a trained teacher. They have external educational assessments each year, to track their progress, and regular reports are sent to the Education Bureau of Hong Kong.

The parents of these children, mothers in particular, are encouraged to find a suitable working paradigm that enables them to balance both work and family responsibilities. Our parents are pleased to be able to remain a part of the team, whilst caring for their children.

Accommodation Our international full time staff are accommodated in onsite housing at the Crossroads Village. Apartments are a range of single, double and triple bedroom apartments and larger family sized apartments. We can also cater for teams with up to 50 people in dormitory style accommodation. All apartments are fully furnished.

Meals A hot buffet style lunch is provided each work day, for all volunteers onsite. Typically, our kitchen staff cater for 100-150 people each day.

Training The Training Department seeks to equip our volunteers with the knowledge and resources they need to do their jobs properly. We do this in a number of ways, including managing the writing of departmental training materials and policy documents, offering workshops on various topics and assisting with change management for our staff. In 2010, we facilitated more than 600 hours of training for Crossroads’ volunteers. Specific topics included the following: • Regularly promoting wise environmental practices such as recycling, electricity usage, etc • Creating and implementing a new organisational Fire Safety Policy and Procedure • Offering language courses in both Cantonese and English, operating on a social enterprise model • Offering a series of workshops on customer service training • Supporting staff members in the writing of departmental training materials • Assisting in the creation of an online tool for the storage of organisational training materials • Offering training on organisational I.T. tools and systems • Providing training on local culture and customs • Giving a workshop on initiative training • Offering workshops on promoting healthy eating habits • Offering workshops on mental health • Organising workshops on improving personal productivity • Facilitating the attendance of forklift training courses for several members of staff • Organising workshops on public speaking • Assisting our staff and providing resources for them regarding living on support • Offering skits, on a weekly basis, in which the entire full time staff is given ten minutes of training on various topics, including team issues, organisational policies and global issues such as natural disasters, refugee issues, worldwide water usage, sanitation and HIV/AIDS.

Hong Kong media covers the 2010 Organic Watermelon Festival, hosted by Crossroads.

Accounts and Financial Information Crossroads operates on a minimal budget but, even so, needs financial provision. The main methods of raising income through donations are as follows: • Company donations eg FABBAs, Capital Research Company, KPMG, UBS, including corporates matching individual or team giving; • Company sponsorship for specific events, projects, shipments, team building days, etc; • Donations from individuals, both within Hong Kong and internationally; • Encouraging and actively assisting our full time staff to raise support to cover the costs of their accommodation and food. Since the full time volunteers are almost entirely expatriates, the impact of this activity generally occurs internationally; • Schools and universities often take on a specific fundraising project, and make donations following Global X-perience simulation activities; • Crossroads’ website invites financial donations and lists sponsorship opportunities; • Talks at service organisations (Rotary Clubs, Round Table etc), community groups, schools, corporate groups, social clubs, etc; • Global Survivor, our annual fundraiser; • Approaching local and international funding foundations for grants; • Making opportunities for funding sponsorship known through Crossroads’ publicity material; • Working with a committee in Australia to raise funds for the Hong Kong operation.

The top 10 donors for 2010 are listed below, although we remain deeply grateful for all who donate to Crossroads, whether the donations are large or small. Asia Brokers Charity Limited – General donation from FABBAs fundraising event Lo, Karen – Sponsorship of Extravagant Simplicity Gala to be held in May 2011 Chuang, Eugene – Sponsorship of Extravagant Simplicity Gala to be held in May 2011 United Capital Pty Ltd – Sponsorship of Extravagant Simplicity Gala to be held in May 2011 Turner Broadcasting System – Sponsorship of Extravagant Simplicity Gala to be held in May 2011 UNHCR HQ SMS – Designated donation towards Refugee Run at WEF Liu, Andrew – Sponsorship of Extravagant Simplicity Gala to be held in May 2011 GO Consulting Pty Ltd – Donations towards shipments Husted, Catherine – Funds raised from participation in Global Survivor 2010 Yu Man Fung, Alice – Sponsorship of Extravagant Simplicity Gala to be held in May 2011

Financial Results 2010 A copy of our 2009 audited financial statements is available on our website (http://www.crossroads.org.hk/files/ financial_report_2009). 2010 saw a more favourable financial outcome due to several larger donors recommencing their giving following recovery from the financial crises of the prior years. Many significant donations were also received in the lead up to the “Extravagant Simplicity” Fundraising Gala scheduled for early 2011. The organisation’s depreciation policy is impacted by its currently being on a rolling short term lease. Non portable

capital expenditures and leasehold improvements need to be written off in the year of expenditure. The current depreciation charge of HKD969,816 (HKD1,484,574 - 2009) is the result of a lower capital outlay during the 2010 year than occurred during 2009. Portable equipment continues to be depreciated over a five year period. Professional fees in 2010 included a one off cost of translating the UN Business website from English into the five other official languages. During the year, under terms of the lease, the former Perowne Barracks gymnasium was surrendered to the Hong Kong government. An additional off-site warehouse was rented from March 2010, which increased the organisation’s rental costs for the year. While this was the major component, the full year impact of a 2009 rental increase by Global Hand UK contributed to the increase as well. A reduction in the number of international shipments and lower average shipping costs, saw a significant reduction in shipping expenses incurred within the year. (HKD2,292,969 - 2010, HKD2,847,478 - 2009) The Silk Road Café continues to operate profitably although pressure on input costs continues to be a challenge when operating on a determined fair trade basis. The Global Handicrafts Marketplace retail shop continues to trade profitably and formally launched online shopping during the second half of 2010.

Plans for 2011 Plans for 2011 include the following: • Implementation of updated accounting software system in Hong Kong to better integrate information both locally and with the branch office in Kazakhstan and subsidiary operation in the UK. • Provide more real time relevant operational and performance information for department managers. • Focus on recruitment of additional accounts staff.

Income & Expenditure - 2010, 2009 FABBA-lous giving It’s not every day that Hong Kong brokers and bankers get the chance to let their hair down, compete in American Idol-style singing contests, and outbid each other in the name of charity! The FABBAs (Fund Managers’, Asian Brokers’ and Bankers’ Awards) is an annual dinner at which members of the region’s finance industry come together to raise money for people in need, and it’s one of Hong Kong’s biggest fundraisers each year. FABBAs has been walking with Crossroads since 2003. It is a far-reaching partnership that has not only seen many shipments sponsored each year, and lives changed around the world, but a significant dent in our ongoing operational costs on a monthly basis. The generosity of corporate donors like FABBAs cannot be measured in dollars, however.We treasure the heart and motivation behind the giving, which sees many of these individuals not just opening their wallets, but visiting Crossroads to load containers themselves, and in some cases continuing to volunteer regularly, even getting their families involved, in many other areas of the work.

A container sponsored by FABBAs goes to appreciative recipients

(Draft Management Accounts) (Audited) Income 31 Dec 2010 31 Dec 2009 01. Donations received (13,173,086) (10,802,785) 03. Interest income (320) (4,927) 04. Sale of goods – Global Handicrafts (655,923) (599,556) TOTAL INCOME (13,829,329) (11,407,268) Expenditure 05. Bank charges 31. Café expenses 08. Conferences 06. Depreciation 28. Global Handicrafts expenses 09. Insurance 30. Global X-perience expenses 10. Motor vehicle expenses 11. Office expenses 12. Printing and stationery 13. Professional fees 14. Public Relations 15. Renovation expenses (non capital) 16. Rent and rates 17. Repairs and maintenance 18. Volunteer expenses 19. Shipping expenses 29. TLC expenses 20. Miscellaneous expenses 21. Phone expenses 23. Travel 24. Utilities TOTAL EXPENDITURE TOTAL Surplus/(Deficit) for the year Other comprehensive loss for the year TOTAL Surplus/(Deficit) for the year

31 Dec 2010 114,061 304,414 13,843 969,816 450,981 48,798 699,314 203,174 309,449 116,531 277,420 198,189 76,443 2,173,869 664,579 2,161,453 2,292,969 29,491 14,895 406,557 576,314 875,959 12,978,519 850,810 3,721 847,089

31 Dec 2009 103,845 248,454 21,678 1,484,574 488,357 57,631 597,776 289,797 252,701 315,864 69,086 254,746 87,010 1,674,860 711,785 1,988,519 2,847,478 32,037 75,436 517,905 844,543 931,613 13,895,692 (2,488,425) 98,574 (2,586,998)

Regional Offices • Crossroads Central Asia • Global Hand United Kingdom

Crossroads Central Asia Crossroads’ Central Asian branch, established in 2004, is dedicated to helping the needy of Central Asia.

Full time staff and volunteers Our full time team expanded throughout 2010 to 16 full time volunteers, up from 11 at the end of the previous year. Their work was augmented by many wonderful volunteers from the local community, who donated their time and energy, as well as summer teams of volunteers from the USA and UK.

We continued to help many drug and alcohol rehabilitation centres, and focussed as well on organisations providing education and training and those working to improve the situation of women. We also allocated a large portion of goods for our own organisational needs, in preparation for a number of new projects opening in 2011.

Distribution

Drug & alcohol rehabilitation - 34%

Incoming goods

Women - 21%

In 2010, the quantity of incoming goods received was approximately half of what we have been fortunate enough to receive in previous years – only three 40’ containers received internationally. The dramatic drop in international shipments was due to difficulty in finding sponsorship to cover the freight costs of the containers, which in turn can probably be attributed to the global financial crisis. However, we were grateful to receive one and a half 40’ container equivalents of goods donated by a company in Kazakhstan, ExxonMobil Kazakhstan Inc., and this helped to keep our outgoing shipments moving and goods reaching those who so desperately need them.

Education/Training - 16% CCA Organisational needs - 11% Disabilities - 7% Orphan care/children/youth - 11% Spheres of activity served by CCA in 2010, by % of volume

Kazakhstan – NGOs - 70%

Outgoing shipments

Other Central Asian countries – NGOs - 14%

Although the quantity of incoming goods in 2010 was significantly reduced, we were thankfully able to continue our distribution due to a large quantity of goods in stock from 2009 and a very generous donation of furniture by ExxonMobil within Kazakhstan. In 2010, shipments were sent to 43 NGOs and government social institutions in Kazakhstan and Tajikistan.

CCA Organisational needs - 12%

Kazakhstan - Government social institutions - 4% Groups served by CCA in 2010, by % of volume of goods

A Tajik story Fearing that her stepfather would rape her, Mina’s mother married her off at a young age. The man she married is an alcoholic and abusive. As the daughter-in-law living in community with her husband’s family, Mina lives more like a slave than a woman of dignity. Her day begins at 5 am and she works until 11 pm, taking care of children and her in-laws, cleaning and cooking. If she stops to rest she is scolded and sometimes beaten. She is physically, sexually, emotionally and verbally abused. Her husband says,“You are only a slave.Your job is to take care of my parents, clean the house and meet my sexual needs.” Huma was 24 when she found out she was pregnant. Ever since the doctor told her she was going to have a girl, her husband has been pressuring her to have an abortion. Not long ago, Huma’s husband revealed a secret: he had a wife and children in a neighbouring country. She was the second wife and her marriage was based on a lie! As she thinks about the baby girl in her womb, Huma has no hope.“If I have a girl,” says Huma,“she will have the same life as me.” Many women are resorting to prostitution because of the emotional and financial strain put on them by family and society. Last year a charity in Dushanbe, Tajikistan, contacted us asking for help. They were starting a centre for women. The centre was to offer care, shelter and job skills training in sewing, computer skills, hairdressing and beautician skills. But they needed resources. In March 2010, we shipped a 40’ container of goods to the centre in Dushanbe. It was loaded with computers, beds, material, furniture, clothes, even hair dressing equipment. It is a privilege to be able to partner with this wonderful initiative to see healing and hope for the Minas and Humas of Tajikistan.

The shipment leaves for Tajikistan

Crossroads beneficiaries in Kazakhstan.

Zholdas refuge for people living with HIV/AIDS In Central Asia, HIV infection rates are amongst the fastest growing in the world. But HIV/AIDS remains heavily stigmatised within these societies. Zholdas is a Kazakhstani NGO that understands this reality only too well. Their team is largely staffed by people who are walking this difficult road. Among their programmes is one of the only support groups for people living with HIV/AIDS in Kazakhstan.Visiting this group and talking with their team, we often hear the phrase, “These people are my family.” In 2010, Zholdas managed to secure a property to use as a refuge for people with HIV/AIDS. There’s a garden to work. “Work therapy,” the Director smiled, as he talked of his cucumber plants. There are offices for the NGO’s administration and bedrooms for people coming in from the villages for treatment. There are plans to build a second floor. When Zholdas asked if we could help to fit the refuge out with furniture, we were more than happy to oblige. It is a joy to partner with those who understand how very much we need each other.

Tanya awakes “I don’t like my haircut.” It’s a common enough complaint the world over, as unsurprising as a clouded day. But today, those words light up the room and the face of every person sitting in this little zal, a patched home on a Shymkent backstreet. We’re smiling at Tanya.We’re smiling at the miracle of recovery; we’re smiling at the sheer wonder of being alive.Welcome to Crossroads Central Asia’s newest initiative: Good Neighbours. A year ago, Tanya was in a coma. She and her two sons had been bathing at a friend’s house in winter. As she bathed, the bathroom filled with undetectable noxious gas. She passed out, striking her head hard. Three months later, they brought her home from hospital. The coma, according to Tanya’s mother Nadezhda, lifted slowly, not in one sudden moment. The world Tanya began to awake to was a very different one. Tanya suffered severe brain damage in the accident; she could not walk. She could not raise her legs nor take a step. Memory loss was almost complete. Seat Tanya at a table for a meal and she sees the spoon and glass on the table but does not remember what they are for. Place the spoon in her hand, though, and she can use it.

Shipments arrive to help fit out Zholdas refuge.

“There were moments when Tanya recognised me but they were few and far between. I am caring for a five year old again,” Nadezhda comments and pauses. “In the beginning, Tanya’s

friends came; people brought food. They helped, but over time, they faded away… Living here, it’s like you’re in a forest. People are around but you are alone.” Nadezhda and Tanya found CCA’s Community Care team by accident. Nadezhda had come to Crossroads seeking a wheelchair for Tanya. Crossroads, at the time, had none. As an alternative, one of the team explained Crossroads’ new home care programme called Good Neighbours and offered to do an initial assessment visit. In the three months since that visit, a remarkable change has occurred.When they first came, all Tanya would say was “Da” (“Yes”) or “Nyet” (“No”). She was locked up, unresponsive. Now she even initiates conversation. I glance back into the zal. Dina, one of our Community Care team, begins to lead Tanya in a series of arm extension exercises. To me, it is a beautiful dance. Tanya’s eyes sparkle. “She waits all week for this visit,” Nadezhda tells me, beaming with gratitude. The road to recovery is indeterminately long – as long as a lifetime, perhaps.We want to be that support, that carer, that friend on the long road that is so desperately needed.

59 59

Global Hand United Kingdom The UK branch of Global Hand was established in 2004 to facilitate public/private partnerships between British/ European companies and NGOs around the world. To date, it has facilitated partnerships between local charities, companies and major international agencies, operating primarily through the Global Hand website (www.globalhand.org).

Matchmaking One of the main goals of Global Hand UK (GHUK) is to facilitate long lasting partnerships between the corporate world and the global NGO community. Partnership types we advocate include gifts-in-kind, services-in-kind, social entrepreneurship, micro-credit, job creation, disaster preparedness and response, fair trade and many more. The GHUK staff are dedicated to actively seek to match each offer and request with a suitable partner. In 2010, more than 200 enquiries were directed to Global Hand UK from businesses and individuals seeking our ‘matching expertise’ to help them find a suitable charity to donate their goods and services to. While we don’t always hear back from individuals who have given their goods to a charity, we do know that Global Hand UK helped create 52 matches between donor and charity, multiplying the effectiveness of a range of different charities servicing different needs both in the UK and internationally.

Staff GHUK is fully staffed by volunteers. By the end of 2010, the team comprised 10 people, with 4 full time volunteers and 6 regular part time volunteers. We also had a team of 11 ‘remote’ volunteers who assisted in various ways online. The part time volunteers helped with many tasks and projects

including administration, research, public relations and running Global X-perience simulations. Our special thanks to Global Hand UK Trustees Bill Hampson, Finlay Mackenzie, David Short and John Turner for their faithful example, counsel and involvement.

Global X-periences Although Global Hand activity is its prime focus, the GHUK team is also asked, increasingly, to run Global X-perience simulations at schools and other gatherings in the UK. Over the course of 2010, more than 400 people had undertaken simulations about poverty run by the GHUK team. In January 2010, GHUK staff assisted the Hong Kong Global X-perience team in running the Refugee Run simulation for participants at the World Economic Forum in Davos, Switzerland.

Global Handicraft products Following in the steps of the Hong Kong headquarters of Crossroads, Global Hand UK set up a Global Handicrafts outlet this year, selling fair trade products ranging from jewellery to Christmas decorations. Initial interest in the products has been encouraging and we look forward to seeing this area expand in the coming year.

Special thanks We are indebted to a range of businesses in the UK which have come alongside GHUK in 2010: • Nash Harvey LLP for providing free audit services. • Thomas Cook for providing free flights to the Dominican Republic. • Lush, Co-op, Seed and The Epiphany Trust for financial grants and support.

Field Visit: Haiti In January 2010, Haiti was devastated by an earthquake measuring 7.0 on the Richter scale. More than 200,000 died and 300,000 were injured. The capital, Port-au-Prince, was almost entirely destroyed along with surrounding areas leaving, at its peak, 1.5 million homeless. The amount of need, in this already impoverished country was huge. Public reaction to the news of the earthquake was substantial. Global Hand UK saw a spike of activity in this time as businesses and individuals in UK rushed to respond. Seven months later, in August, two Global Hand UK staff, Ben Solanky and Tom Williams, were given the opportunity to visit Haiti to witness the continuing relief efforts between Global Hand partners. They were keen to explore how Global Hand UK can better match offers of corporate engagement in times of disaster response, as well as demonstrate GHUK’s commitment to create effective long lasting partnerships especially in response to disasters. Earlier, Crossroads’ Global Distribution had posted an offer of medical equipment, including incubators and baby bed warmers, on Global Hand. The Haiti Hospital Appeal responded to the offer. Ben and Tom’s visit coincided with the equipment arriving in Port-au-Prince and they were delighted to be able to help unload the shipment. In a country that has one of the world’s highest rates of infant and maternal mortality, a donation such as this can be truly life saving. Carwyn Hill, founder of the Haiti Hospital Appeal, said, “This was more than the delivery of some equipment; this was a delivery of hope, justice, progress — of a battle won.We all knew just what a difference these pieces of equipment would make, and just how many lives they could save”.

Images from Haitiâ&#x20AC;&#x2122;s post earthquake disaster zone (right), where Global Hand partnerships are making a difference.

Appendix A Companies that have participated in Global X-periences since 2005. Accenture adidas Agility Allen & Overy AlpInvest Partners American Chamber of Commerce - AmCham Associated Press Baker & McKenzie Bank of America Bank of New York Mellon Barclays Belkin BioMerieux Bloomberg Television Boston Consultancy Group BT Group Bundner Tagblatt Business Week Cathay Pacific Charlotte Travel China Light and Power (CLP) Community Business Credit Suisse CVS Capital Partners Daily Mail and General Trust Davos Destination Organisation Dialogue in the Dark Disney Evans and Peck Organisational Development

Facebook Forbes Life Fortune Freshfields Bruckhaus Deringer Freud Communications Gammon Construction Gaw Capital Global Redesign Initiative Goldman Sachs Gruhner und Jahr, AG Holiday Inn Golden Mile Home Essentials Hong Kong Aviation Group Hongkong and Shanghai Banking Corporation (HSBC) Impact, HK Institute of Chartered Accountants in Australia International Herald Tribune JF Asset Management Johnson and Johnson Services Jones Lang LaSalle KPMG Kroll La Presse Canadienne La Republicca, Italy Lane Crawford Lexis Nexis Lovells Macquarie Capital Securities Marks and Spencer Mercedes Benz

Merrill Lynch Microsoft Morgan Stanley Nestle New York Times Nike ORTEC Inc. Philip Morris, Hong Kong PricewaterhouseCoopers Qualcomm Realty Solution Consultants Royal Bank of Scotland Salesforce Shearman and Sterling Spencer Stuart Standard and Poorâ&#x20AC;&#x2122;s Standard Chartered Starbucks Strategic Concepts Sun Hung Kai Financial Synovate Thomson Reuters Tirian TNT Turner International UBS Wall Street Journal Wellington Management Wikipedia Yenrabi, Ltd.

Appendix B Schools that have participated in the Global X-periences since 2005. INSIDE HONG KONG Adventist College American International School Anglo Chinese Junior School Australian International School of Hong Kong Beacon Hill Primary School Belilios Public School Bradbury Junior School Canadian International School Caritas Fan Ling Chan Chun Ha Secondary School Caritas Tuen Mun Marden Foundation Secondary School CCC Kwei Wah Shan College CCC Mong Kok Church Kai Oi School Chinese International School Ching Chung Hau Po Woon Secondary School Chiu Lut Sau Memorial Secondary School Christian Alliance International School Christian Alliance SC Chan Memorial College Christian College Christian Disciples Church Christian Music School CMA Choi Cheung Kok Secondary School Cognitio College Concordia International Concordia Lutheran School Cotton Spinners Association Secondary School Creative Primary School Creative Secondary School CSBS Mrs Aw Boon Haw Secondary School

CUHK FAA Thomas Cheung Secondary School Deborah International Play School Delia Memorial School Broadway Delia School of Canada Diocesan Girls Junior School Diocesan Girls School Diocesan Preparatory School Discovery College DMHC Siu Ming Catholic Secondary School Elsa High School (Carmel School Association) French International School Fukien Secondary School Fung Kai Liu Man Shek Tong Secondary School German Swiss International School Green Leaves Kindergarten Hai Ping Chamber of Commerce Secondary School Heep Yunn School HKBUAS Wong Kam Fai Secondary & Primary School HKFEW Wong Cho Bau Secondary School HKIED Jockey Club Primary School Hoi Ping Chamber of Commerce Secondary School Holy Carpenter Secondary School Hong Kong Academy Hong Kong Adventist College (English Sec. Section) Hong Kong Institute of Vocational Education Hong Kong International School

Hong Kong Management Association Secondary School Hong Lok Yuen International School International Christian Quality Music Primary School International Christian School Island School Japanese International School JC Sarah Roe School JEMS Kellett Care School Kennedy School, Hong Kong Kiangsu Chekiang College, International Section Kin Sang Kindergarten King George V School Kings College Kingston International School Korean International School Kowloon Junior School Kowloon Technical Secondary School Leap Studio Li Po Chun United World College (LPC) Hong Kong Ling Liang Church MH Lau Secondary School Ma Ko Pan Memorial College Madame Lau Kam Lung Secondary School Man Kui College Maranatha School Marymount Secondary School Methodist College

Mt. Carmel Secondary School NLSI Peace Evangelical Secondary School Norwegian International School NTHYK Yuen Long District Secondary School Parkview International Pre-School & Rhine Garden Pre-School PLK Centenary Li Shiu Chung Memorial College Po Leung Kuk Fong Wong Kam Chuen Primary School Po Leung Kuk Yang Yuk Tien College Primo Education Quarry Bay School Queen’s College Raimondi College Renaissance College Sacred Heart Canossian College Sai Kung Sung Tsun Catholic School Salvation Army William Booth Secondary School Sha Tin College Shanghai Victoria Academy Singapore International School SKH Lam Kau Mow Secondary School SKH Lam Woo Memorial Secondary School SKH St Simon’s Lui Ming Choi Secondary School South Island School St Bonaventure College and High School St Joseph’s Anglo-Chinese Primary School

St Joseph’s Anglo-Chinese Secondary School St Mary’s Canossian College St Pauls Co-educational College St Paul’s Secondary School St Rose of Lima’s College St Stephen’s Church College St Francis’ Canossian College Stewards Pooi Kei College STFA Ho Yat Tung Primary School Tang Shiu Kin Victoria Government Secondary School The Chinese Foundation Secondary School Tsung Tsin Primary School Tsung Tsun Kindergarten Tuen Mun Catholic Secondary School Tuen Mun Government Secondary School United Christian College Victoria Shanghai Academy Wah Yan College West Island Secondary School West Mount School Yan Chai Hospital Lim Por Yen Secondary School Yew Chung International School of HK YMCA Christian College Youth College Yu Chun Keung Memorial College Yuen Long Lutheran Secondary School Yuen Long Public Secondary School

Tertiary institutions within Hong Kong Chinese University of Hong Kong City University Hong Kong Baptist University Hong Kong Polytechnic University Hong Kong University Hong Kong University of Science and Technology Institute of Vocational Education Lingnan University Vocational Training College

Outside Hong Kong Abbotsleigh School, Australia American International School of Guangzhou, China Barker College, Australia Bethlehem College, New Zealand Bethel College, USA Capernwray College, USA Hansruedi Steiner Secondary School, Switzerland Harvard University, USA Li Po Chun United World College (LPC), Singapore Malone College, USA Pacific Hills Christian School, Australia Qingdao MTI International School, China Rouse Hill Anglican College, Australia Saigon South International School, Vietnam Schiers Secondary School, Switzerland

Secondary School of Ningbo, China Shekou International School, China Shore Sydney Church of England Grammar School, Australia Syracuse University, USA Tianjin International School, China Trinity Grammar School, Australia

Tertiary institutions outside Hong Kong Trinity Lutheran Seminary, USA University of British Columbia, Canada University of Macau, Macau University of San Francisco, USA Vanguard College, Canada Westmount College, USA Wycliffe Christian School, USA Yale University, USA

Appendix C Hong Kong Social Welfare Department Agencies that have received goods through Global Distribution services: • Caritas District Elderly Centre (Yuen Long) • Caritas Integrated Family Service Centre: - Shau Kei Wan, Tin Shui Wai, Tsuen Wan East, Tuen Mun • Christian Family Service Centre Tin Shui Wai • East Kowloon Psychiatric Centre • Family Support Programme • Family and Child Protective Services Unit - Central, Western, Southern and Islands, Eastern and Wanchai, Kowloon Bay, Kowloon City and Yau Tsim Mong, Kowloon Government Offices Kwun Tong, New Territories East, Shamshuipo, Shatin, Tai Po and North, Tin Shui Wai, Tsuen Wan and Kwai Tsing, Tuen Mun On Ting Estate, Tuen Mun, Wong Tai Sin and Sai Kung, Wong Tai Sin, Yuen Long • Hong Kong Family Welfare Society • Hong Kong Social Therapy Centre • Hospital Authority • Integrated Family Service Centre - Central and Islands, Cheung Sha Wan, Fanling, Kai Ping, Kowloon City, Kwai Chung East, Kwai Chung South, Kwai Chung West, Kwun Tong, Ma On Shan North, Ma On Shan South, Quarry Bay, Sai Kung, Sau Po, Shamshuipo South, Shamshuipo West, Shatin South, Shek Kip Mei, Sheung Shui,

Shun Lee, Tai Po North, Tin Shui Wai, To Kwa Wan, Tsing Yi North, Tsing Yi South, Tsuen Wan West, Tsuen Wan, Tsz Wan Shan, Tuen Mun East, Tuen Mun South , Tuen Mun West, Tuen Mun, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yuen Long East, Yuen Long West, Yuen Long • International Social Service - Hong Kong, Yuen Long • Kowloon Hospital Psychiatric Department • Medical Social Services Units - Alice Ho Miu Ling Nethersole Hospital, Castle Peak Hospital, East Kowloon Psychiatric Centre, Kowloon Hospital, Kwai Chung Hospital, Prince of Wales Hospital, Princess Margaret Hospital, Queen Elizabeth Hospital, Queen Mary Hospital, Tai Po Hospital, Tuen Mun Hospital, West Kowloon Psychiatric Centre, Yung Fung Shee Memorial Centre • Mong Kok Social Security Field Unit • Pamela Youde Nethersole Eastern Hospital • Post-Release Supervision of Prisoners Scheme (many) • Prince of Wales Hospital • Probation Office - Kwun Tong, Tuen Mun • Salvation Army Children and Youth Centre (Chuk Yuen) • Salvation Army Integrated Service for Young People (Tuen Mun) • Social Service Centre

- North Kowloon, Tai Po East

• Social Therapy Centre Service • Society of Rehabilitation and Crime Prevention

- Hong Kong, Kowloon West, Wanchai

• Yang Memorial Methodist Social Service

NGOs within Hong Kong that have received goods through Global Distribution services include the following, among others: 1st Step Association Against Child Abuse Alice Ho Miu Ling Nethersole Hospital Amity Mutual Support Society Asian Center for Mobilization Autumn Rain International Baptist Convention of Hong Kong Po Tin Kindergarten Baptist International Missions Inc Baptist Po Tin Chapel Bethany Ministries Ltd C&MA Hong Kong Caritas - Hong Kong Caritas Integrated Family Service Centre Tuen Mun Caritas, Ming Oi Caritas-HK (Caritas Integrated Family Service Centre-Tsuen Wan East) Christian Action

Christian Action, Chungking Mansions Service Centre Christian Action, Domestic Helpers and Migrant Workers Programme Christian Action, To Kwa Wan Service Centre Christian Family Service Centre Christian Family Service Centre, Tin Shui Wai Christian Solidarity Worldwide Hong Kong Christian Zheng Sheng College Chung Chi College, The Chinese University of Hong Kong Church of Latter Day Saints Comfort Care Concern Group ELCHK Lutheran Academy Empowerment Centre (HK) International Evangel Children’s Home FAIRTASTE Faith Family Hong Kong Finnish Evangelical Lutheran Mission Funful Kindergarten Gateway Outreach Gateway Services Asia Global Hope Network Glory Dance Green2Greener Harmony House HEAL Heep Hong Society Heep Yunn School

Heifer International, Hong Kong

Hong Kong Lutheran Handicrafts

Helpers for Domestic Helpers

Hong Kong Lutheran Social Service

New Life Psychiatric Rehabilitation Association

High Rock

Hong Kong Philosophy Café

OM HK & Macau

HK Rehabilitation Power

Hong Kong Red Cross

Open University of Hong Kong

HKCSS-HSBC Social Enterprise Business Centre

Hong Kong Red Cross Prince Alexander School

Operation Dawn Hong Kong

HKU SPACE Drama Society

Hong Kong Refugee Advice Centre

Our Lady of Maryknoll Hospital

Home Care for Girls

Hong Kong Rehabilitation Center

Outward Bound Trust of Hong Kong Ltd

Home Optimization Movement for the Elderly

Hong Kong Unison Limited

Po Leung Kuk

Hong Kong University of Science & Technology

Po Leung Kuk – Dawn Court

Hong Kong Association of Specific Learning Disabilities

Inner City Ministries

Primo Education Centre

International Rehabilitation Association

Hong Kong Catholic Marriage Advisory Council - Grace & Joy Integrated Family Service Centre

Raleigh International Ltd Hong Kong

Jian Hua Foundation

Remar Hong Kong

Joshua International

Richmond Fellowship of Hong Kong

Joyful (Mental Health) Foundation

Salvation Army

Kam Sheung Life Lutheran Church

Salvation Army Lai King Home

Kitchee Football Club

Shatin Hospital’s Chaplaincy Company Ltd

Leadership for Development Programme

Small World Christian Kindergarten

Li Cheng Uk Government Primary School

Society for Abandoned Animals Ltd

Hong Kong Christian Service Family Networks

Liberty Baptist Church

Hong Kong Christian Service, Family Network - Integrated Family Service Centre (Yau Tim)

Love and Peace Society

Society for the Aid & Rehabilitation of Drug Abusers, North Kowloon, Wanchai

Lutheran Church Yung Shing Court

Society for AIDS Care

Hong Kong Christian Service - Youth Outreaching Social Work Team (Yuen Long)

Lutheran College

Society for Community Organization

Lutheran Cross School

SPCA Hong Kong

Hong Kong Elim Presbyterian Church

Lutheran Tsang Shing Siu Leun School

St Barnabas Society

Hong Kong Free Methodist Church

Mental Health Association of Hong Kong

St Stephen’s Girls House

Hong Kong Institute of Aesthetic Education Limited

MMM Hong Kong

St Stephen’s Society

Mother’s Choice

Suicide Prevention Services

MV Doulos

The Vine

Nepalese Youth Club

Tin Shui Wai Pastoral Fellowship

Hong Kong and Macau Lutheran Church

Hong Kong Christian Service, Granville Road Hong Kong Christian Service, Kwun Tong Happy Teens Club Hong Kong Christian Service, North Point Happy Teens Club

OUHK Music Society

Pok Oi Hospital

Tung Wah Group of Hospitals Tung Wah Group of Hospitals CEASE Crisis Centre Tz’u Te Home for the Aged O/B Chamsan Monastery Ltd. UNHCR UNICEF United Nepali Christian Church Vibrant Inspirations Educational Psychological Services Vision First VIVA WEC International WorldVenture Yew Chung International School Youth Hostels Association Youth Outreach Yung Fung Shee Memorial Centre YWAM

Appendix D Educational institutions that have sent students to Crossroads for volunteer service in 2010. American International School American International School of Guangzhou, China Australian International School of Hong Kong Beacon Hill School Belilios Public School Buddhist Hung Sean Chau Memorial College Canadian International School Chinese International School Chinese University of Hong Kong Concordia International School Creative Secondary School Diocesan Girls’ School Elsa High School (Carmel School Association) French International School German Swiss International School Hang Seng School of Commerce HKIEd Jockey Club Primary School Hong Kong Academy Hong Kong Adventist College (English Sec. Section) Hong Kong Baptist University Hong Kong Community College Hong Kong International School Hong Kong Polytechnic University Hong Kong University International Christian School International College Hong Kong International School of Qingdao (MTI), China Island School Japanese International School

Kellett School Kiangsu-Chekiang College, International Section King George V School Li Po Chun United World College of Hong Kong Lingnan University Ma Ko Pan Memorial College NLSI Peace Evangelical Secondary School Oxstand International School, Shenzhen Pacific Hills Christian School, Australia Po Leung Kuk Centenary Li Shiu Chung Memorial College Raffles International College Hong Kong Renaissance College Hong Kong Saigon South International School, Vietnam Sha Tin College Shekou International School, Shenzhen SKH St Simon’s Lui Ming Choi Secondary School South Island School St Ignatius’ College, Australia St Mary’s Canossian College St Paul’s Co-educational College St Stephen’s College St Francis’ Canossian College Stewards Pooi Kei College Tianjin International School, China Tuen Mun Government Secondary School United Christian College (Kowloon East) University of British Columbia, Canada University of New South Wales, Australia University of Toronto, Canada University of Warwick, UK

Vanguard College, Canada Victoria Shanghai Academy VTC Youth College, Tin Shui Wai West Island Secondary School Wycliffe Christian School, Australia Yale University, USA YMCA of Hong Kong Christian College Yu Chun Keung Memorial College Yuen Long Lutheran Secondary School

Appendix E: Our Sponsors We owe a debt of gratitude to the following companies, educational institutions and service groups who have donated goods, funding and services to Crossroads. 1st Hong Kong Canadian Cub Scouts 4M Industrial Development Ltd The ABM HK Swatow Baptist Church Community Service Assoc Ltd ABN-AMRO Bank ABWE Shing Yan Christian Social Service Centre ADRA Australia AEON AFS Hong Kong AIC Merchandizing (Japan) Ltd AIG Finance (HK) Ltd A. M. International Manufactory Co. Ltd. (HK) AMEC ANZ Banking Group Ltd. A & L (Asia) International Ltd A & P International Ltd A. S. Watson & Co. Ltd. ASrIA AT & T Global Network Services Hong Kong Ltd. Abbotsleigh, Sydney Australia Abertay Ltd. Arboricultural Society of Hong Kong Absolute Trade Co. Accenture Acceptor Professional Directors Access (Asia) Co. Ltd. Acme Fashion Works Ltd. ACME Landis Operations Holding Ltd Acton Freight International Ltd. Ad-Prom Specialty Ltd. adidas Group Adoptive Families of Hong Kong

Adphocase Studio The Advantage Trust Advendise Ltd. Aerobag Company Ltd. Afasia Fashions (HK) Ltd. Ah Ngau Engineering Ltd. Aids Concern Air China Air India Air New Zealand Air Niugini Airport Authority Hong Kong Alex Chu & Associates Ltd. Alex Ho Associates Ltd. Alexander Stuart Designs Ltd. All Souls Church, UK All Star Sports Association Ltd. Allen & Overy Alliance Francaise Alliance International Church Allianz Global Investors Hong Kong Limited Allied Pickfords Ltd. Alpha Bright Ltd. Alpha Centre for the Gifted Alpha Epsilon Chi, GCC, USA Alpha Technics Asia Ltd. Alstom Hong Kong Ltd. The Ambition Group Ltd. The American Club The American Chamber of Commerce in Hong Kong American Design American International School American International School of Guangzhou American President Lines Co. Pvt. Ltd.

American Womenâ&#x20AC;&#x2122;s Association of Hong Kong Ltd. The Amity Foundation The Ammado Foundation Andy World Club Limited Ann Taylor Sourcing Far East Ltd APEX 88 Ltd. Aqua Pure Distilled Water Co. Ltd. Ardex Hong Kong Ltd. Arena Enterprises Ltd. Argos Pacific Logistics Ltd. Arcfoto Photography The Ark Veterinary Clinic Arup Ashoka Trading Ltd. AsiaNet Consultants Asia Airfreight Terminal Asia Brokers Charity Ltd. Asia Centre for Mobilisation (HK) Ltd. Asia Goal Limited Asia Line Ltd. Asia Pacific Inspection Ltd. Asia Securities Global Ltd. Asia Terminals Ltd. Asian Games Marketing Ltd. Asian Quality Assurance Asian Tigers K. C. Dat Aspect Asia Aston Wilson Ltd. Atlas Enterprises Limited Atlas Global Atlas Impex Atlassian ATOFINA Greater China Trading Co. Ltd. Audio Electronics Aussco HK Ltd. Australia-China Endeavour

The Australian Chamber of Commerce in Hong Kong Australian Consulate General Australian International School Hong Kong Australian Opal Cutters, Australia Australian Navy Austism Partnership Primary School Autumn Rain Avery Dennison Azure Tax Limited BAA Jet Management Ltd. BAX Global Hong Kong BCJ Joint Ventures BIS Hong Kong BMT Asia Pacific Ltd. BNP Paribas BNY Mellon BSI Ltd. Babies Trendland Ltd. Babtie BMT Harris & Sutherland (HK) Ltd. Baby Express Bally Hong Kong Ltd. BALtrans International Moving Ltd. Baker and McKenzie Bank of China (Hong Kong) Limited Balli Steel Asia Ltd. Bamboo Republic Bangor Worldwide Missionary Convention Baptist Wing Lung Secondary School Baptista Szeretetszolgalat Bar U Restaurant Barclays Capital Asia Ltd. Barmag Far East Ltd. Barnabas Charitable Service Association

Basic Point Bauhinia School Beacon Hill School Beatitudes Drama Society Beaver Scouts Beijing Datang Power Generation Co. Ltd. Belfuse Ltd. Belilios Public School Belkin Asia Pacific Limited Bellanis Ltd. Benetton Asia Pacific Limited Berger Paints (Hong Kong) Ltd. Berytos International Trading (HK) Ltd Best Wishes Company Ltd. Best Young International Limited Bethel Christian Fellowship, Australia Bethel College, USA Betterware Big Apple Ltd. Bilkey Llinas Design Ltd. Bio-Supplies Ltd. Bird and Bird Solicitors Black Isle Consultants Bliss & Wisdom Fund Ltd. Bloomberg L.P. Bloomsbury Books Limited Blue Star Ltd. The Blues Filobranca Bobtex (Far East) Ltd. The Body Shop Bondex International HK Ltd. Bonnie Blair Ltd. Bookazine Boom Solutions Ltd. Bootham School Bradbury Junior School

Branson Ultrasonics (A/P) Co. Ltd Brandstorm Hong Kong Ltd. Branford Ltd. Brecon Limited Brigantine Services Ltd. Bright Kingdom Development Ltd. Bright Light Ltd. Bright Services Co. Ltd. Brilliant Global Ltd. Brilliant Standard Ltd. Brio International Ltd. British Airways World Cargo The British Chamber of Commerce in Hong Kong British Consulate-General The British Council British Mediterranean, UK British Navy British Rollmakers (China) Ltd. Bryan Cave Broadway Photo Supply Broadway Trading Co. Broadwood Ltd. Brownie Guides Buddhist Chi Hong Chi Lam Memorial College Buddhist Hung Sean Chau Memorial College Buddhist Leung Chik Wai College Buddhist Li Chong Yuet Ming Nursing Home for the Elderly Baptist Lui Ming Choi Secondary School Buddhist Po Kwong School Buddhist Sin Tak College Buddhist Sum Heung Lam Memorial College Buddhist Sum Ma Shui Ying Buddhist Tai Hung College

Buddhist Wong Fung Ling College Bühler Hong Kong Bumps to Babes Business Environment Council Butterfly Bay Baptist Church Social Centre for the Elderly BUZdesign Consultants ByBodyguard Ltd CCC Heep Woh College CCC Hoh Fuk Tong College CCC Kei Wai Primary School (Ma Wan) CCC Kwei Wah Shan College CCC Ming Kei College CCC Ming Yin College CCC Mongkok Church Kai Oi School CCC Mong Man Wai College CCC Yenching College CDS Overseas CFT Engineering Ltd. CLP Group CLSA Hong Kong CM Holdings Ltd. CMA CGM CMA Choi Cheung Kok Secondary School CMG Asia Limited CMS Cameron McKenna CNN (Cable News International, Inc.) COSCO CP Ships CPS Group Ltd. C-Room Production Co. CSM CST Capital Ltd. CTS (Cargo) Hong Kong Ltd. CUHK FAA Thomas Cheung Secondary School Café Colorado

Caffe Perla Mora Asia California Fitness Cambridge Nursing Home CamelBak Products, LLC, USA Camelpaint Chemicals Co. Ltd. Canadian International School CancerLink Canossa College Canossa Hospital Canossian Girls School Capital Lease Ltd. The Capital Group Companies - Hong Kong Office Capricorn Apparel Ltd. Captivating International Care for Children Caritas Bianchi College of Careers Caritas Dr. & Mrs. Olinto De Sousa Family Service (Shatin) Caritas Fanling Chan Chun Ha Secondary School Caritas Fu Tung Home Caritas Integrated Service for Young People - Tak Tin Caritas Lok Yi School Caritas Medical Centre Caritas Tuen Mun Marden Foundation Secondary School Carmel Bunnan Tong Mem Sec School Carmel Pak U Secondary School Carmel Secondary School Carrefour Global Sourcing Asia Ltd. Carromco-Sport-Games CASH E-Trade Limited Casio Computer (HK) Ltd. Castaways Cartier Castores Magi (Hong Kong) Ltd.

Cathay Holidays Ltd. Cathay Pacific Airways Ltd. Catholic Joint School of Tuen Mun and Yuen Long Catholic Women’s League Cazenova Capital Management Ltd. The Cecilian Singers Cedar Fund Limited Celebrity Exports Ltd. Celki Medical Company Central Conference Center Century First Manufacturing Ltd Chabad of Hong Kong Chai Wan Baptist Church Chan’s Creative School Chan Sui Ki (La Salle) College Chanel Ltd Charlies International Charlotte Travel Charming-Lite Manufacturing Co. Ltd. Charter Rich Corp Ltd. Chartered Institute of Management Accountants The Chase Manhattan Bank Chef Gardens Chenille (HK) Ltd. Chesga Limited Cheshire Home Cheterson & Co. Cheung Sha Wan Catholic Secondary School Chi Tad Industrial (HK) Ltd. Chiangs Optical Chiaphua Industries Ltd. Chilab Ltd. Childprufe (HK) Ltd.

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Christian Disciples Church Chu Yu Transportation Co. Ltd. Chubb Hong Kong Limited Chung Shing Hong Rice Co., Ltd. Chunkie International Removal Ltd. Church Assembly Hall Church of All Nations The Church of Jesus Christ of Latter-Day Saints Cinox (Hong Kong) Ltd. Cipher International Ltd. Cisco Systems Hong Kong Ltd. CITA International Ltd. Citadines Hongkong Ashley Citibank N.A. Hong Kong Citigroup Hong Kong City Telecom (H.K.) Ltd. City University of Hong Kong Civil Service Training and Development Institute CLARES Clariant (China) Ltd. Clarins Classic Packing & Removal Co. Ltd. Classic Supplies Co. Ltd. Clearwater Bay School CLOSTERMANN Design Clothing Solutions International (HK) Ltd Coastal Connections Limited Coffee Concepts (Hong Kong) Ltd. Coffs Carpet Court -Coffs Habour Cognitio College (Hong Kong) Color 6 Laboratories Limited Colour Bar Salon Colourful Workshop Columbia Sportswear Co (HK) Ltd

Comgest Far East Limited Community Advice Bureau The Community Chest of Hong Kong Community Education and Resource Centre Commverge Solutions Ltd Concordia International School Concordia Lutheran School (North Point) Connaught Travel Conrad International Hong Kong Consolidated Textiles Construction Industry Council Training Academy Consulate General of Argentine Republic Consulate General of Belgium Consulate General of Canada Consulate General of the Federal Republic of Germany Consulate General of the Republic of Kazakhstan Consulate General of Switzerland Consulate General of Uruguay Container Providers Intl. Ltd. Contempo Continental Airlines Copycat Shoes Manufacturing Ltd. Corp 8 Corporate Service Group Cosy Zone Cotton Spinners Association Secondary School Covenant Church, USA Crafts Hong Kong Creata Promotion (Asia) Limited Creation Maternity Creative Consulting Group Creative Primary School Credit Suisse Group Crocodile Clothing Ltd. Crown Worldwide Holdings, Ltd. Crystal Apparel Ltd.

Crystal Computer Services Crystal Group Culture Technology Ltd. Cuttan Company Ltd. DBS Bank DDI International Ltd. DFS Group Ltd. DHL International (Hong Kong) Ltd. DMB & B DMV International Ltd. DNM Strategies DSV Air & Sea Ltd. DTZ Dah Chong Hong Ltd. The Dairy Farm Company Ltd. Dama Kaya Society Damrak Co. Ltd. Dana Corporation Danish Seamen’s Church Danzas AEI (HK) Ltd. Darling Child International Kindergarten Darton Limited David Polk & Wardwell Debenhams PLC Deborah International Play School Deborah Oppenheimer International Debt Traders Ltd. Delia Memorial School Delia School of Canada Deloitte Touche Tohmatsu, CPA Delphi Limited Delta Electrical & Engineering Services Ltd. Denton Wilde Sapte Destiny Wellbeing Centre- Neutral Bay Deutsche Bank AG Deutsche Investments Hong Kong Ltd.

Dexion (North Asia) Limited Dick Smith Electronics, Australia Dick’s Sporting Goods International Ltd Dimple’s International Diocesan Boys’ School Diocesan Girls’ Junior School Diocesan Pastoral Centre for Workers Diocesan Youth Commission Direct Sales Ltd. Discovery Bay Community Groups Discovery Bay Girl Guides Discovery Bay International Community Church Discovery Bay International School Discovery Bay Optical Shop Discovery Bay Pirates Rugby Club Discovery College Displaytech Ltd. Dolly Expo Far East Limited Dong Rong Electronics Co Ltd Dong Woo Shipping Co. Ltd. Dongguan Luen Thai Garment Co. Ltd. Door of Faith - HK Mission Douceur International Ltd. Doulos Dowell Trading Co. Downton Baptist Church Dr. Kong Footcare Ltd. Dragonair Drake International Drake Overload Ltd. Dresdner Bank Du Pont China Limited Duchess of Kent Hospital Dunham Bush Services Co. Ltd. Dymocks E.Sun Commercial Bank

EDS Asia EFT (HK) Ltd. EMI Music Publishing Asia ESL Asia Com Eageract Company Eagles Mount Adventures Ltd. Early Learning Centre (HK) Ltd. Earnward Warehouse Ltd Earth Buddy Earthy Publications Eastern Force Computer Ltd Eastern Worldwide Company Ltd. EastPoint Property Management Service Limited Easyfill International Co. Ltd. Eaton Hotel Eaton House Hong Kong Eban International Ltd. ECCO The Economist Ecovision Asia Ltd. Eddie Bauer International Ltd. Edipresse Hong Kong Ltd. Education Development Platform Ltd. Educational Perspective eGenix.com Software GmbH Elco Elegance Industrial Co. Ltd. Elegance Optical Manufactory Ltd. Elegant Handicraft Ltd. Elim Development Ltd. Elite Concepts Elsevier Health Services Asia Pacific Emerson Electric Asia-Pacific Emirates Airline Emperor Hotel The Empire Hotels and Resorts

Empire Toys (HK) Ltd Employees Retraining Board Environment Protection Department Equity Trust Hong Kong Ernest Maude EP Power Company Ltd EPSON Hong Kong Limited Equinix Hong Kong Esso Hong Kong Limited Estate Agents Authority Ethiopian Airlines EUROGROUP Far East Ltd. European Commission Office in Hong Kong Evangelical Community Church The Evangelical Lutheran Church of Hong Kong Evans & Peck Evelyn B Fashion Ever Rich HK Industrial Co. Ltd. Ever Spirit Ltd. Everbest Technologies Ltd. Evergreen International Airlines Evergreen Recycling Exacta Sweaters Ltd. Excel Asia Limited The Excelsior Hotel Exclusively Mine Lingerie & Couture House Executive Access Limited Exel Hong Kong Ltd. Exodus Team, UK Expeditors HK Ltd. Express by Holiday Inn Extensive Trading Co Ltd FABBAS F.O.C.U.S.

FJ Hong Kong Ltd. Fairform Mfg. Co. Ltd. FAIRTASTE Faith Community Church Faith Love Lutheran Church Fame Concept International Ltd. Fame Gain International Development Ltd. The Fan Family Charitable Trust Fanling Golf Club Fantasma Co. Far East Access Far East Foundation Co. Ltd. Far East Masonic Association for Charities Far East Media (HK) Ltd. Farfalla Limited Farris Associates Limited Fashion Focus Manufacturing. Ltd. Federal Express Feducia Ltd. Fems International Limited Fidelity Investments Management (HK) Ltd. Fidessa Ltd. The Film Factory Ltd. Fine Columbian Emerald H.K. Co. Fine Gift Creation Indâ&#x20AC;&#x2122;l Company Finnish Evangelical Lutheran Mission First Place Advertising Agents Ltd. Firwood Furniture Fitness First (Hong Kong) Ltd. Five Star Asia Ltd. Flex-Box Fluid HK Ltd. Focolare Movement Fok & Johnson Solicitors

Fok On Church, Elderly Centre Fondgear Co. Ltd. Foot Tech International Co. Ltd. Footstar HK Ltd. Footstop Force Engineering Company Formable Industrial Ltd. Fortune Engineering Co. Fortune Provider Ltd Fosroc Hong Kong Limited Foundation Techniques Ltd Four Seas Container Transport Co. Ltd. Four Seasons Hotels and Resorts Four Winds Removals Ltd. Fox-Pitt, Kelton (Asia) Limited Framatome Connectors (HK) Ltd Free Methodist Church French International School French Navy Freshfields Bruckhaus Deringer Frontiers Frontline Clothing Ltd. Fu Hong Society Fu Lam Village Restaurant Fuji Photo Products Co., Ltd. Fuji Xerox (Hong Kong) Limited Fukien Secondary School Fung Yui King International School Furama Hotel HK G-Creation Ltd. G-Set English Centre GE International Inc. GL events Hong Kong Ltd. GL Trade Asia Ltd. G.M. Orient

G.O.D. Ltd. Gainbridge Ltd. Gakken (HK) Company Ltd. Gala Garment Factory Gammon Construction Limited GAP International Sourcing (Holdings) Ltd. Gard Hong Kong Ltd. Garden Gallery Limited Gateway Apartments Gaw Capital General Lion Footwear Co. Ltd. George Strome, Architect German Swiss International School GfK Marketing Services Ltd Gingko Biloba Ltd Glenealy School Global Asset Management (H.K.) Limited Global Exports HK Global Ideas, Inc., USA Global Industrial (HK) Ltd. Global Procurement Hong Kong Global Settlements Hong Kong Ltd. Global Sources Globelink International Pty Ltd. Glorious Praise Fellowship HK Ltd. Glory Overseas Ltd. Gloss Mind Sports International Ltd Goethe Institut Hong Kong Gold Coast Yacht and Country Club Gold Star Line Ltd. Golden Emblem Investment Co. Ltd. Golden-Mine Co. Goldlion (Far East) Ltd

Goldman Sachs (Asia) L. L. C. Goldride Management Services Limited Golin/Harris Forrest (Hong Kong) Good-Care Int’l Movers Co. Good Copy Printing Co. The Good Design Co. Ltd. Good Health Kindergarten Good Health School Good Hope School Good Shephard Sisters - Our Lady’s Hostel Goodwell Sam Cheong Grocery Goodwin Curtains Goodwood Investment Ltd Gordon Baptist Church, Australia Government Property Agency Government Secretariat Home Affairs Bureau Government Supplies Depot Grace Charity Foundations Grand Hotel Hungaria Grand Hyatt Hong Kong Grand Pacific Technology Ltd. Grand Step Hong Kong Ltd. Granirex Grant Thornton Grapevine International Ltd. Great Eagle Hotel Great Liaison Ltd The Green Valley Youth Choir, Australia green2greener Greenfield English (International) Kindergarten & Nursery Greenleaves Kindergarten Grown Up Manufactory Ltd.

Guanhong International Group Ltd Guardforce Ltd Guideposts Kindergarten Gwailo Coolies HKACE Joint Venture HKCWC Fung Yiu King Memorial Secondary School HKFEW Wong Cho Bau Primary School HKFEW Wong Cho Bau Secondary School HKFYG Youth S.P.O.T. HKSKH Lady MacLehose Centre HKSKH Lady MacLehose Centre (Shek Yam) Kindergarten HK Amateur Radio Transmitting Society HK Wheelchair Aid Service HP Enterprise Services HS & A Ltd. H & M Hennes & Mauritz (Far East) Ltd. HSBC Property (Asia) Ltd. Hacis Hallmark Cards (HK) Ltd. Hamburg Süd Hang Hing Company Hang Sun Button Manufactory Limited Hangyue Material Support & Engine LTM Hang Yee House Material and Committee Hanjin Shipping Co. Ltd. Hanlun Habitats Limited Hapag-Lloyd (China) Ltd. Haputex Hapworld SDL Ltd Harbour City Estates Limited Harbour Plaza Hotel

Harbour Plaza Metropolis Hotel Harbour Plaza North Point Harbourview Horizon Hotel Hard Rock Café Hariaum Apparel Mfg Ltd Harmony House Ltd. HarperCollins Publishers Harvey Norman Hasbro Far East Ltd. Haven Books Haven of Hope Hospital Haven of Hope Nursing Home Haymarket Media Ltd. Headland Hotel Health Gate Heath Wallace (HK) Ltd Hebron Baptist Church Hee-na Circle Heep Hong Society Heep Yunn Primary School Heifer International Hong Kong Heinz Hong Kong Ltd. The Helena May Hellmann Worldwide Logistics Ltd. Hello! Helping Hands, Inc., USA Heng On Baptist Nursery Henry Ansbacher Henry Gain Far East Ltd. Herb King Pharmacy Hermes Greater China Limited Hewlett Packard (HK) Hi-Watt Battery Industry Co., Ltd. High Rock Christian Centre Highgate House School Hill & Knowlton Asia Ltd.

Hillman Orient Ltd. Hillpop Knitters Hip Hing Construction Co. Ltd. Hip Shing Hong Group Hipp.fish Salon Ho Koon Nature Education cum Astronomical Centre Ho, Sneddon, Chow CPA Ltd. Ho Tung Home for the Elderly Hogan Lovells Hoi Ping Chamber of Commerce Secondary School Hoi Yu Transportation Ltd. Holiday Inn Golden Mile Holy Spirit Seminary Home Essentials Home of Loving Faithfulness Honeytone Ltd. Honeyville Canossian Retreat House Hong Chi Fu Heng Hostel Hong Chi Morninghill School Hong Chi Pinehill Advanced Training Centre Hong Kong Academy Hong Kong Academy of Performing Arts Hong Kong Academy Primary School Hong Kong Adventist College Hong Kong Adventist Hospital Hong Kong Adventure Corps Hong Kong Aero Engine Services Limited Hong Kong Air Cargo Terminals Limited Hong Kong Airlines Hong Kong Airport Services Ltd. Hong Kong Association of Gerontology Hong Kong Aviation Group Hong Kong Bankers Club

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Hong Kong Japanese School The Hong Kong Jockey Club Charities Trust Hong Kong Land Ltd. The Hong Kong Lutheran Handicrafts Society The Hong Kong Management Association Hong Kong Mandarin Bible Church Hong Kong Marrow Match Foundation Hong Kong Monetary Authority Hong Kong Non-Woven Fabric Ind. Co., Ltd Hong Kong Parkview Hong Kong Playground Association Hong Kong Polytechnic University Hong Kong Preschool’s Playgroup Association Hong Kong Productivity Council Hong Kong Professional and Educational Services Hong Kong Red Cross Hong Kong Rugby Football Union Hong Kong Sheng Kung Hui Counselling Service Hong Kong Sheng Kung Hui Youth Employment Integrated Service Centre Hong Kong Sinfonietta Ltd. Hong Kong Society of Accountants The Hong Kong St. Andrew’s Society Hong Kong Tatler Hong Kong Tourism Board Hong Kong Trade Development Council Hong Kong University of Science and Technology Hong Kong Youth Development Network The Hongkong and Shanghai Hotels Ltd Hong Lok Yuen International School

Hongkong International Terminals Limited Hong Yip Service Co. Ltd. Hop Chung School Uniform Co. Hotel Inter-Continental Hong Kong Hotel Nikko Hongkong The Hotung Institute for International Relations Ltd. Hou Tak Securities Ltd. House Hunters Ltd. Housing Department Hue Sang Plastic Factory Ltd Hugo Fashions Humanity in Focus HungLam Toys Co. Ltd. Hung Ming Ho. Co. Ltd. Hunton & Williams Husqvarna Viking Sewing Machines Hutchison Whampoa Limited Hwa Seng Textile Co. Ltd. Hwang & Co. Hyatt International Asia Pacific Ltd Hyatt Regency Hong Kong HYLA Hong Kong Hyundai Merchant Marine (Hong Kong) Ltd. IBI Hong Kong IBL Products Co. Ltd. IBM China/Hong Kong Ltd. ICS Trust (Asia) Ltd. Ida Kemp and William M. Passano Family Foundation, Inc. Ideal Gifts IDT Telecom Asia Pacific Limited IELTS CEPAS Management Unit IFB International Freightbridge Ltd IKEA

IMA Hong Kong Ltd. ING Asia/Pacific Ltd. IRI Hong Kong Ltd. The ISF Academy ISG Asia (Hong Kong) Ltd. Incubasia Ltd. Indigo Living Ltd Industrial Relations Institute Infox International Limited Inner City Ministries Inno: Solutions (HK) Ltd. Inside (HK) Ltd. Institute of Civil Engineers Hong Kong The Institute of Cultural Affairs Ltd. Institute of Vocational Education Integrated Concepts International Ltd. Inter Asia Trading Ltd. Interact HKIS Interaction Event Management Ltd. Interading (Holdings) Ltd. Interconex (Far East) Limited Inter-Continental Certification Consultancy Inter-Continental Hong Kong Interface Asia-Pacific (HK) Ltd. Interlink Productions Ltd. International Baptist Church International Boundless Dreams Come True Foundation International Care Ministries International China Concern International Christian School International Corporate Structure International Forwarding Ltd. International Freight Logistics International Montessori School The International Securities Consultancy Ltd

International Social Service Hong Kong Branch International SOS (HK) Ltd. International Vedic Centre Interpac Containers Ltd. Island City Church Island Evangelical Community Church Island Pacific Hotel Island School Island Shangri-La Hong Kong Italia Marittima Hong Kong Ltd. Item Industries Ltd. JB Group Ltd. JBL Production J.C. & Winsons Co. Ltd. JCDecaux Pearl & Dean Ltd J&H Marsh & McLennan Ltd. JP Morgan (Morgan Trust Co.) JP Morgan Securities Asia PTE Ltd. JSP International Ltd. JST (HK) Co. Ltd. JTI JW Marriott Hotel Hong Kong J Walter Thompson Company Ltd. Jack Morton Jade Rattan Ware Company Ltd. Janco Overseas Ltd. Jane Goodall Institute (HK) Ltd. Japanese International School Jardine Airport Services Jardine Fleming Holdings Jardine OneSolution (HK) Limited Jardine Securicor Gurkha Services Ltd. Jardine Shipping Services Jetair (HK) Limited

Jetta-Victory Toys and Gifts Co. Ltd. Jian Hua Foundation Ltd. Jipful Ltd. Jockey Club Sarah Roe School John Swire and Sons Hong Kong Ltd. Johnson & Johnson (HK) Ltd. Joinstar International Ltd. Joint School Volunteer Association Jones Lang LaSalle Joseph Wong & Co., (H.K.) Ltd. Joywind Knitting Ltd. juicyred limited Junior Achievement Hong Kong Junior Police Call JUSCO Justus International Ltd. K Harjani Electronics K K Removal Ltd. K Line (Hong Kong) Ltd. K P Parekh & Sons KOG Asia Limited KPMG KTC (HK) Ltd. K. Wah Construction Material Ltd. K. Y. Resource Ltd. Ka Chi School Kadie Florists Supplies Kadoorie Charitable Foundation Kadoorie Farm & Botanic Garden Corporation Kalmar Asia Pacific Ltd Kam Kwong Company Kambo Manufacturing Co. Ltd. Kannada Sangha Hong Kong Kaufland HK Ltd.

Kayes International Keen Fame Ltd Keen Town Limited Keen’s Products Limited Kellett School Kelly International Corp Ltd. Kely Support Group Kennedy School Kennoway Ltd. Kentville Kindergarten Keystore International Ltd. Khimco (HK) Ltd. Kiangsu International School Kiama Anglican Churches, Australia Kids’ Gallery Co. Ltd. Kids II Far East Limited Kiddyco Juvenile Products Ltd. Kimberley Hotel Kin Hing Steel Furniture Kin Wing Co. King George V School King Parrot Group Kingfisher Asia Limited Kingsbridge Ltd Kingston International School Kingston Trading Co. Kinnex International Ltd Knight Frank Newmark Knox Apparel Ltd. Ko Dak Clothing Company Ko Lui Secondary School Kodak (Far East) Limited The Koffee Ko. Ltd. Kontinent Six Korean International School

Kowloon-Canton Railway Corporation Kowloon Central Cluster Kowloon Cricket Club Kowloon Hospital Kowloon International Baptist Church Kowloon Junior School Kowloon Shangri-La Kowloon Tong School Primary Section Kowloon Union Church Kretztechnik AG Kroll Kum Shing Group Kumon Hong Kong Ltd. Kwong & Associates Ltd. Kwong Wah Hospital Kwun Tong Government School Kwun Tone Ltd. The Kwun Tong Vocational Training Centre LD Asia (Hong Kong) L. G. Sourcing Inc. L&J Industrial Company LGA (HK) Ltd La Rose Noire La Salle College Lachmi’s International Ltd. Ladies’ Circle Hong Kong Ladies Recreation Club Lai Chi Kok Hospital Lai Yiu Campus School No. 2 Lam Bing Yim School Lam Construction Co. Ltd. Lamex Trading Co. Ltd. Land Development Corporation Land Partners Group Ltd.

Lands Department Landscope Real Estate Services Ltd Lane Crawford Langham Hotel Hong Kong Lantral Co. Ltd. Lap Tak Garment Factory Ltd The Lark Group of Companies Laser Time Ltd. Latitude Ltd. Law Society of Hong Kong Leadership Training Association League of Women Voters of the U.S. Leap Studio Ltd. Lee I Yao Memorial Secondary School Lee Kum Kee Co. Ltd. Lee On Hong Legend Learning Center Legg Mason Investment Lehman Brothers Asia Leighton Contractors Pty Ltd. Lekhsons Exports (HK) Ltd. Leo Club of Hong Kong Citizens Leo Club of Hong Kong Island Leo Club of Metropolitan Hong Kong Level (3) Communications Levi Strauss (Hong Kong) Limited Lewis Holdway Lawyers, Australia LexisNexis Li & Fung Group Li Ning Sports Technology Development Li Po Chun United World College of HK Lidl Asia Pacific Sourcing Ltd. Life in English Lifelike Toys Industrial Co. Ltd. Lighthouse Ministries Limited Lighting Analysts, Inc., USA

Lime Design Ltd. Lindar Ltd. Lineapiu Group Asia (HK) Ltd. Ling Liang Church M H Lau Secondary School Lingnan University Linklaters Hong Kong Links Relocations Lippincott Hong Kong Littlefuse HK Ltd. Little Tykes Liwaco Overseas Marketing Ltd. Liz Claiborne International Ltd. Lloyd George Management Lloyd Wise & Co. Lloyds Register Asia Lloyds TSB Pacific Limited L’Occitane (Far East) Ltd. Lodge Eastern Scotia Logistic (HK) Ltd. Loh Wah Catholic Primary School Lok Sin Tong Benevolent Society Longrand Electronics Ltd. Long Wise Inc. Louis Vuitton HK Ltd Low Land Fashion (HK) Ltd. Lucia San Optometrist Lufthansa German Airlines Lui Hing Hop Co. Ltd. Luk Kwok Hotel Luk Yee Landscaping & Design Lutheran Education Association of Houston, USA Lykes Lines Ltd. MGA Entertainment MGB Metro Group Buying HK Ltd MHA Company Ltd.

MIAT (Mongolian Airlines) MJ Workshop Ltd. MMM International (HK) Ltd. M. Moser Associates (HK) Ltd. MOL (Asia) Ltd. MP Hong Kong MPFA M+R Forwarding (HK) Ltd. MSAS Cargo International (Far East) Ltd. MSC (Hong Kong) Ltd. MTL Corporation Ltd. MTR Corporation Mabuchi Motor Co. Ltd. MacLehose Medical Rehabilitation Centre Macquarie Group Foundation, Australia Macquarie Group Hong Kong Macquarie Bank Limited Maersk Hong Kong Limited Magazzini Vivace Ltd Majestic Furniture Mak Heng Kei (HK) Construction Co. Malaysia Airlines Mallesons Stephen Jaques Malone College, USA Mandarin Oriental Hotel Mango Production Manhattan Apartments The Marco Polo Hongkong Hotel The Marco Polo Hotel (HK) Ltd. Marcus International Mariners’ Club Markant Trading Organisation (Far East) Ltd. Market Research Co. Marks & Clerk Marks & Spencer (HONG KONG) Ltd.

Markson Sparks Pty. Ltd., Australia Marlow International Ltd. Marriage Maestros Marriott International Mars Foods Hong Kong Mary Kay (HK) Ltd. Maryknoll Convent School Mast Industries (Far East) Ltd. Master Paintings Art Gallery Matilda Hospital Matsuden Company Ltd. Mattel Toys Vendor Operations Asia Max Marketing Maxwell Exports Mayatronics Manufacturing and Export Co. Mayer Brown JSM McDonalds McLarry International Mead Hong Kong Ltd. Medecins Sans Frontieres Medi Media Pacific Limited Media Asia Group Ltd. Mediaplanet Asia Ltd. Medical Education Services Ltd. MEGA Brands Hong Kong Mega Excellent Ltd. Melange Fashion Ltd. Mercedes-Benz Hong Kong Limited Mercer Merit Concord Enterprises Ltd. Merril Lynch (Asia Pacific) Ltd. The Merton Co. Ltd. Merx Methodist Centre Methodist International Church Metro Exports Ltd.

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NuBridge Company Ltd. O & S Mark Charitable Trust, Australia OIC Distributors Ltd. OMS International Inc. OOCL (HK) Ltd Ocean Park Academy Hong Kong Odyssey Publications. Airphoto International Ltd The Ogle Christian Fund, UK The Ohel Leah Synagogue Charity Okano Limited Oliver’s The Delicatessen Olympus Capital Holdings On Line Design Ltd. One Heart Greeting Cards Ltd Open University of Hong Kong Operation Mobilisation (HK) Operation Mobilisatin Macau Operation Santa Claus Orchestra Asia Ltd. Orchid House Fashion Ltd Organisation Development Ltd Organisation Unlimited, Australia Orient Trucking (HK.) Ltd. Oriental Logistics Holdings Co Ltd Orison Company Ltd. Oro Watch Ltd. Orobanez Ltd. Ottica Far East Ltd. Otto International (Hong Kong) Ltd. Our Lady of Mount Carmel Church Our Lady of the Rosary College Outpac Designs Ltd Outward Bound Hong Kong The Oval Partnership

Overjoy Porcelain Co. Oxfam Hong Kong PCCW-HKT Ltd. P M Hana HK Ltd. P&O Nedlloyd (HK) Ltd. PNET Section, Education & Manpower Bureau Pacific Best Ltd. Pacific Club Pacific Coffee Company, Ltd. Pacific HK Pacific International Lines (HK) Ltd Pacific Pallisades Pacific Rim Ltd. Pacific Textiles Ltd. Pacific Trader HK Limited Pak Fa Fashion Ltd. Palm Singapore Pte Ltd Pamela Youde Nethersole Eastern Hospital Panashiba Panda Hotel Panther Express Pablo & Rusty’s, Australia Parakeet Limited Park Hotel Park Lane Hotel Park World, Datateam Publishing Ltd, UK Parker Foundation, USA Parkview International Pre-School Parlico International Ltd. Parolia (Far East) Ltd. Parry, Frow & Associates Ltd Partner Reinsurance Company Ltd. Partners Education Foundation

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Piccavilla (HK) Ltd. PIFF Shipping Services Ltd. Pine Hill Advanced Training Centre Pinnacle Industrial Ltd. Pinsent Masons Pioneer Corporation Ltd. Plant-a-Park Ltd. Plaschem International Limited Play Along (Hong Kong) Ltd. Playground Music Ltd. Playright Children’s Play Association PMA Investment Advisors Ltd Po Kok Secondary School Po Leung Kuk Po Leung Kuk Choi Kai Yau School Po Leung Kuk Tong Nai Kan College Po Leung Kuk Vicwood K T Chong Sixth Form College Po Shing Shoe Co. Ltd. Polarline Development Limited (POAD) Polartec Asia Ltd. Pok Fu Lam Management Company Pok Oi Hospital Chan Feng Man Ling Care and Attention Home Polly Yu Production Ltd. Potash and Phosphate Institute Power Packing Power Sports Limited Precious Blood Hospital (Caritas) Premium Source Ltd. The Press Room Group PricewaterhouseCoopers Pricoa Real Estate and Relocation Hong Kong Limited Primo Education Centre Prince of Wales Hospital Princess Margaret Hospital

Principal One Principal Insurance Co. (Hong Kong) Ltd. Private Capital Ltd. Product Marketing Mayborn Ltd. Product Resource Marketing Co. Professional Property Services Group Progress Fashion Limited Project Art at Heart Ltd. Promise (HK) Co. Ltd. Promotional Partners Group Ltd. Promotions Industries Corp. Prompt Express Limited Protein Ltd. Provera International HK Ltd. Pui Tak Canossian College The Putman Q9 Technology Holdings Ltd. QANTAS Airways Limited Qingdao MTI International School Qualidux Industrial Co. Ltd. Qualipak Manufacturing Limited Quality Control Services Ltd. Quantrix Ltd. Quarry Bay Baptist Church Quarry Bay School Quatex Company Queen Mary Hospital Quicksilver Ltd. Quintiles Hong Kong Limited R & N Associated Insurance Agents R. Makhija & Company R. T. Sourcing Asia Ltd. R.D.K. International Merchandising (HK) Ltd. RMJM RC Outfitters R. S. Export

RTHK Rabobank Radha Soami Satsang Beas Society Hong Kong Ltd. Radica Ltd. Raimondi College The Randolph, Oxford UK Ranees Export HK Rasa (HK) Engineering Co. Rasco International Ltd. Reader’s Digest Association Far East Ltd Ready To Learn Realty Solution Consultants Limited Red House (HK) Co. Ltd. Red Sea Trading Co. Ltd. Reed Elsevier (UK) Ltd. Regency Enterprises Ltd. Regional Container Lines (HK) Ltd. Remar Association (HK) Ltd. Renaissance College Renaissance Harbour View Hotel Hong Kong Rentokil Initial Hong Kong Limited Repulse Bay Dental Clinic Resurrection Church Reuters Hong Kong Ltd. Revco Enterprises Ltd. Revival Chinese Ministries Richards Basmajian Richelle International Richform Holdings Ltd. Richland Worldwide Ltd. Richwear Holdings Ltd. Ricoh Hong Kong Ltd. Rimol (HK) Co. The Ritz-Carlton, Hong Kong RoadShow Media Ltd.

Ronald McDonald House Rosedale on the Park Rotaract Club of Hong Kong Polytechnic University Rotaract Club of Lingnan University Rotaract Club of New Territories Rotaract Club of Peninsula South Rotary Club of Brisbane, Australia Rotary Club of Guia & Rotaract Club of Guia Rotary Club of Hong Kong Rotary Club of Hong Kong Island East Rotary Club of Hong Kong Northwest Rotary Club of Hong Kong South Rotary Club of Huon Gulf, PNG Rotary Club of Kingspark Hong Kong Rotary Club of Kowloon Rotary Club of Kowloon Golden Mile Rotary Club of Kowloon North Rotary Club of Lan Kwai Fong Rotary Club of Mosman, Australia Rotary Club of Peninsular Rotary Club of Queensway Rotary Club of Rutherford Telarah, Australia Rotary Club of Tsim Sha Tsui Rotary Club of Victoria Rotary Club of Wahroonga, Australia Rothschild Round Table Rouse Hill Anglican College, Australia Rowland Budge Ltd Royal Bank of Scotland Royal Brunei Airlines Royal Consulate General of Cambodia The Royal Garden Hotel Royal Park Hotel

Royal Plaza Hotel Russell Corporation Far East Ltd Ryan Charitable Trust SAP Hong Kong SGB Asia Pacific Ltd SGS Hong Kong Ltd. SHL Hong Kong SKH Kei Hau Secondary School SKH Kei Lok Primary School SKH Kindly Light Church SKH Lam Kau Mow Secondary School SKH Ming Hua Theological College SKH St. Thomas Day Creche SKH Wei Lun Primary School SLT Japan Co. Ltd. SMKMCF Ma Ko Pan Memorial College Sabic HK Ltd. Sacred Heart Canossian College Saigon South International School Saipan High School salesforce.com Hong Kong Ltd. Salvation Army Tsuen Wan Nursery The Salvation Army William Booth Secondary School Sam Wai Plastic Toys Ltd Sanaco Co. Ltd. Santa Fe Transport International Ltd. Sanwin Watches & Electronic Goods Sapphire International Ltd. Sara (Hong Kong) Ltd. Sassoon Securities Ltd. Schenker International (HK) Ltd. Schroders Investments Science Workshop Scottish & Oriental Estates Limited Sea-Land Service Inc. Search Investment Holdings Ltd.

The Second Tunic, USA Seele (HK) Ltd. Sek Kong Hash House Harriers Selby Family Clinic, Australia Senator Lines (Asia) Ltd. Sha Tin College Shama Shannon Structured Services Ltd. Sharp-Roxy Hong Kong Ltd. Shatin Anglican Church Shearman & Sterling LLP Shekou International School Shelcore Hong Kong Ltd. Sheraton Hong Kong Hotel & Towers Sheung Shui Wai Chow Kindergarten Shingengen (HK) Co. Ltd. SHIP Group Shipping Corporation of India Shui Hing (HK) Ltd. Shun Hing JVC Ltd. Shun On Baptist Church Shung Tak Catholic English College Side Fame Limited Silverside Ltd. Silvertex Exports Ltd. Simmons & Simmons Simmons Bedding and Furniture (HK) Ltd Simpson Spence & Young Hong Kong Ltd Sing Pao Newspaper Company Limited Singapore Airlines Singapore International Foundation Singapore International School Sino Land Co. Ltd. Sinolink Holdings (China) Ltd. Sinovico

Siren Film Sirius Asia Ltd SiteTalk Care Skadden, Arps, Slate, Meagher & Flom Skandia Asset Management Sky Eagle Consolidation Godown Ltd. Skyhigh Plastic Works Ltd. Skylight Industries Ltd. Skytruck International Ltd. Small World Christian Kindergarten Smith Owens Services Ltd., Australia SmoothWall Limited, UK Snaproducts (HK) Ltd. Socgen-Crosby Securities (HK) Limited Social Welfare Department Social Workers Registration Board Society for Aged Centre Society for the Prevention of Cruelty to Animals (HK) Society for the Relief of Disabled Children Society for Welfare of Autistic Persons The Society of Rehabilitation and Crime Prevention, HK Solar Exports Ltd. Solid Rock Four Square Church Solid Wood Manufacturing Ltd. Somerset Park (Asia) Ltd. Sonashi Electronics Ltd. Sonny Manufactory Ltd. Sonwealth International Co. Ltd. Sony Corporation of Hong Kong Ltd. Sony Music Entertainment (Hong Kong) Ltd. South African Airways South African Consulate General

South China Diving Club South China Media South China Morning Post South Island School Southampton Container Terminals, UK Southern Energy Asia Pacific Ltd. Spark Marketing Ltd. The Spastics Association of Hong Kong SPECS Hong Kong SpeedCast Limited Speed Master Transportation Co. SpencerStuart Spilt Milk Ltd. The SPIRIT of Hong Kong Splunk, Japan Sports Physiotherapy International Spring Arbor University, USA St Andrew’s Church St Anne’s Catholic Church St Barnabas’ Society and Home St Bonaventure College & High School St Catherine’s International Kindergarten St Francis Canossian College St Jerome’s Church St John’s Cathedral St John’s Counselling St Joseph’s College St Joseph’s Ladies Guild St Joseph’s Primary School St Louise School, Seattle USA St Margaret Mary’s Parish St Mary’s Church St Mary’s Home for the Aged St Paul’s Church

St Paul’s Co-educational College St Paul’s Co-educational Primary School St Paul’s Convent School St Paul’s Hospital St Paul’s Secondary School St Paul’s Tervuren, Belgium St Rose of Lima School St Stephen’s Chapel St Stephen’s Church College St Stephen’s Girls’ College St Stephen’s Girls’ Primary School St Stephen’s Society St Teresa Hospital St Too Girl’s College St Ka Sum Tong Kindergarten Standard Bank Asia Standard Chartered Bank Standard Life Investments Asia Standard & Poor’s The Standard – Sing Tao Daily Star Arts Co. STAR Group Ltd. Star Lines Co. Ltd. Star Shipping Agencies (Hong Kong) Ltd. Starbucks Coffee Asia Pacific Ltd. Starform Services Ltd. Starlight Industrial Ltd. STARS Stefcom Societa Per Azioni Stephens Associates Far East Ltd. Stephenson Harwood & Lo Stewards Co. Stewards Ltd. Stewards Pooi Kei College

Stewardship Stone & Webster Asia, Inc. Strategic Public Relations Group Limited Subway Success Time Industrial Ltd. Summer Infant Asia Ltd. Sun Glory Sun Hing Shipping Co. Ltd. Sun Hoi Garments International Ltd. The Sun Hong (International) Trading Corp. Sun Hung Kai & Co. Ltd. Sun Hung Kai Financial Sun Po Trading Co. Sun Sill Development Ltd. Sundai Linden School Sunny Legend Industrial (China) Limited Sunshine Plastic Industrial Co. Ltd. Super Star Company Ltd. Supply Consultants Ltd. Swedish Consulate General in Hong Kong Swire Properties Management Limited Swire Resources Limited Swire Shipping (Agencies) Ltd. Swire Staff Association Sydenham Baptist Church, Australia Synovate Ltd. Syracuse University Systex, Taiwan The Sze Tian Rhennish Home for the Elderly T.C. Food Services T & G and Company T. S. Lines Ltd T. W. G. Hs. Lo Kon Ting Memorial

College T. W. G. Hs. Lo Yu Chik Primary School Tai Fung Textiles Co. Ltd. Tai Hang Tung Integrated Service for Senior Citizens Tai Hing Cheung Pallet Co. Tai Pan Fashion Knitting Factory Tai Ping Carpets Ltd Tai Po Hospital Tai Po Vineyard Christian Fellowship Tai Wing International Trading Co. Ltd. Tak Fat Hong Children’s Fashion Tak Oi Secondary School Take Me (Far East) Ltd Takihyo Hong Kong Co. Ltd. Takson Holdings Ltd. TANDBERG Hong Kong Tandoor Indian Restaurant Tasman Orient Line Ltd. Tat Ming Trading Company Team Tower Toys Development Ltd Team Up Product Development Co. Ltd. TechDonation TechnoKids Hong Kong Teleforce Limited Television Broadcasts Limited Temple Chambers Tenderloin Fine Food Ltd. Terry Douglas Terry Law World Compassion, USA Tesco International Sourcing Ltd. Thai Airways International Thales Transportation Systems The Treasury, Government of HKSAR The Warehouse Teenage Club The World Therapy Associates (HK) Ltd

ThinkFun Inc., USA Thornleigh Community Baptist Church, Australia ThoughtWorks Studios San Francisco Three Com Thunderbird School of Management ThyssenKrupp AG Tianjin International School, China Tigger Treats Tillsonburg Ltd. Timberland Hong Kong Ltd. TIME Time Collection (HK) Co. Ltd. Times Rapier Times Square / Wharf Estate Management Timic Asia Tin Hung Sponge Factory Tin Shui Wai Catholic Primary School Tin Yin Buddhist Association Ltd. TNS TOD’S Hong Kong Together Limited The Tokio Marine and Fire Insurance Co. (HK) Ltd. Toko Shoji (Hong Kong) Co. Ltd. TOM Group Ltd Tom Lee Music Co.Ltd. Tommy Tippee Tonefit Knitters Ltd. Tonnish Industrial Co. Ltd. Top Rich Logistics (HK) Ltd. Totes Isotoner Corporation Ltd. Touch of Heaven, Australia Tourism Authority of Thailand Toy Boy HK Ltd. Toyo Trust Asia Limited

Toys ‘R’ Us - Lifung Ltd. Toys Replay Trade Winds H.K. Ltd. Tradefinders Ltd. Trane Pacific Trans-Asial Cargo Logistic Co. Ltd. Transpacific (Far East) Ltd. Transtech Consulting Group Treasure Island TREATS Trendo International Tribute Ltd. Trinity Grammar School, Sydney Australia Tri-Wave (Hong Kong) Ltd. True Light Middle School of Hong Kong Truth Baptist Church Tsim Sha Tsui Baptist Church Tsim Sha Tsui Police Station Tsuen Wan Adventist Hospital Tsun Tat Stationery Tsung Tsin Primary School The Tuba Drinks Company Tuen Mun Catholic Church Tuen Mun Catholic Secondary School Tuen Mun Government Secondary School Tuen Mun Hospital Tuen Mun Ling Liang Church Tung Chung Station Development Co. Ltd. Tung Wah Group of Hospitals Tung Wai Motor Ltd tupo Industrial Co. Ltd. Turkish Airlines Turner International Asia Pacific Ltd. TY Dental Services

Tyco Engineering & Construction U’Land Sanitary Ware Co. Ltd U2 UA Cinema Circuit Ltd UBS AG UDL Holding Ltd. UNHCR UPS Parcel Delivery Service Ltd U.R.E.F. Establishment (HK) Ltd US Consulate General US Export Corporation Hong Kong Ltd. US Navy US Marine Corps Ubisoft Udda Swedish Ltd. Umbra HK Limited Umbro Asia Sourcing Ltd. Umedco (Far East) Ltd. Unican Royal Ltd. Unimax Toys Ltd. Union Battery Company Ltd Union Century Holdings Limited Union Church Union Eternal Industry Limited Union Hospital Union Laservision Union Trading Co. Union-Transport Unis Technology Company United Airlines United Asia Transportation Co. United Biscuits Hong Kong United Christian College United Christian Hospital United Goninan International United Jewish Congregation of Hong Kong

United Success International Ltd. The University of Hong Kong The University of New South Wales Urban Property Management Ltd. VF Asia Ltd. Vanguard College, Canada Variety the Children’s Charity Vertical Resources Ltd. Victoria Christian Center, USA Victoria Educational Organisation Victoria Shanghai Academy Viking Transportation Co. Virgin Atlantic Airways Ltd. Vision 2047 Foundation Vision Century Corporation Limited Vision Group (Shenzhen Center Power Tech Co., Ltd) Vision-Pro Industrial Ltd. Vision Signage Production Visit Britain Vitasoy International Holdings Ltd. Vogue Laundry Services Vita-Wheel Holdings Ltd. Voice of America VTC Youth College W F Joseph Lee Primary School WAG Financial Services Group Ltd. WFB Samantabhadra Creche WWF Hong Kong Wah Kee Laan Import Company Ltd. Wah Kwai Estate Anglo-Chinese Kindergarten Wah Ming Optical Wai Ji Christian Service Wai Kee Curtains Wai Kiu College Waki Trading and Engineering Company

Wallas Knitting Factory Ltd. Wall Street Uniforms International Ltd. Wan Hai Lines (H.K.) Ltd. Wanchai Corner Shop Wang Kee Furniture Wanston Products HK Ltd. Warnaco Asia Ltd. The Washington Post Watchdog Centre Watson Wyatt Worldwide Watson’s Water Welex Chemicals Limited Wellcome Company Ltd. Wellington Management Co. LLP West Island School West Street Baptist Church, UK WestLB AG Westpex Fashions Ltd. Wheelchair Foundation, USA White & Case Whitney O’Neill Wil-Chan Logistics (HK) Co. Ltd. Wilfred Catering Ltd. Wilkinson & Grist William International Kindergarten and Play School Wilson Freight (Far East) Ltd Wilson Group Ltd. Wilson Parking (Hong Kong) Ltd. Winco (Pacific) Ltd. Wing Fat Company The Wing Kwong Pentecostal Holiness Church Wing Ming Stationery Co. Wing Sang Cheong Ltd. Wing Tark Machine Factory Wing Wo Hong Kong Ind. Products Ltd.

Winimax Enterprise Ltd. Wisely Kindergarten Wofoo Social Enterprises Women’s Corona Society Wong’s Kong King International (Holdings) Ltd. Woodland Schools Woolworths Group Asia Limited World Emergency Relief World University Service HKUB HKUSU Wrap With Love Inc. Wyeth (H.K.) Limited XL Insurance Company Limited Y C Woo & Co. Ltd. YMCA YMCA of Hong Kong Christian College Y’s Men Club of Island South YWCA The Yale Club of Hong Kong Yan Chai Hospital Lim Por Yen Secondary School Yan Chai Hospital China Chem Care and Attention Home Yan Chai Hospital No.5 Secondary School Yan Fook Bible Institute Yan Yan Transportation Co. Ltd. Yardway Ltd. Yau Yee Optical Co. Ltd. Yearfull Contracting Ltd Yendi Hong Kong Trading Ltd. Yes Ltd. Yes! Entertainment Products Ltd. Yew Chung Kindergarten Ying Wa Girls’ School

Yokohama Labels & Printing (HK) Co. Ltd. Yorkshire and General Trust Young Life Youngberg Investment Ltd. Yu Chun Keung Memorial College Yuen Long Catholic Secondary School Yuen Long Home for the Aged Blind Yuen Long Public Secondary School Yung Shing Enterprise ZLB Behring Asia Pacific Ltd. Zaptron (HK) Ltd. Zeal Asset Management Limited Zetland Financial Group Ltd. Zi Corporation Zim Integrated Shipping Services Zoneo Limited Zoroastrian Charity Funds of HK Zultys Technologies, USA

Crossroads Village 2 Castle Peak Road Tuen Mun, NT HONG KONG

Tel: +852 2984 9309 Fax: +852 2771 1715 Email: enquiries@crossroads.org.hk Web: www.crossroads.org.hk