C E L E B R I T Y E DG E | F R E D O L S E N R I V E R | B U DG E T C R U I S E
THE ONLY DESTINATION FOR THOSE SELLING CRUISES
OC TO B E R 2018
Island life
Anthony Pearce explores the Caribbean with Viking Cruises
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FOR MORE INFORMATION OR TO BOOK, CALL 0333 241 2319 OR VISIT AGENTS-UK.NCL.EU *Fares shown are guideline prices only, subject to availability and can change at any time. Fares are per person in £GBP, based on double/twin occupancy including government taxes, port expenses and fees. The £50 per person reduced deposit is applicable to eligible new bookings made in the UK and confirmed between 1 October 2018 and 7 December 2018, for stateroom categories up to mini-suites only, it is not applicable to bookings of Suites and The Haven. In the event of cancellation, guests can transfer their £50 deposit to a new cruise booking up to 120 days before departure of the original cruise booked but cannot transfer the unlimited internet package to another booking unless this offer is applicable to the new cruise booking when made. Full Norwegian Cruise Line booking conditions apply to all bookings. Visit www.ncl.co.uk for full details of Premium All Inclusive and booking conditions. The protection of your personal data is very important to us. All personal data is collected and processed in accordance with our Privacy Policy which is available at www.ncl.com/about-us/privacy-policy. ©2018 NCL Corporation Ltd. Ships‘ registry: Bahamas and United States of America. 6986.9.2018
October 2018 | Forward EDITOR’S LETTER
Why the Caribbean is best enjoyed on a cruise CRUISE ADVISER
It’s no wonder that the Caribbean is the world’s most popular cruise destination. While there are other ways to enjoy this incredible and diverse region, a cruise is not only the most enjoyable, but also makes the most sense. Taking in a range of different destinations over a single trip allows guests to experience the culture, beauty and history of this part of the world, moving between islands, each of them with something unique to offer. As Caribbean season Island life begins once again, Anthony Pearce writes about his time on board the elegant Viking Sea on an itinerary taking in the likes of Puerto Rico, Barbados and Guadeloupe, and explores what the line has to offer (p40). Elsewhere, Sara Macefield reports from the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France, as Celebrity Cruises puts the finishing touches to Celebrity Edge, the ship that looks set to be a game-changer for the industry (p26). Sue Bryant joins Brabant, the first Fred Olsen River Cruises ship, on the Rhine (p31), while Sam Ballard explores cost-cutting options for customer with smaller budgets – from repositionals to inside cabins (p38). Plus, Emily Eastman writes our unique How to Sell Guide, this time offering nine options that are great for millennials, that much coveted group of younger travellers looking for holidays full of excitement and experiences (p45). We’ve also go all the latest news, including fam trips, incentives and new hires, from p8, plus a recipe from Silversea (p56) and our comprehensive Directory, with contact details for all cruise lines operating in the UK (p49).
THIS MONTH WHAT WE LEARNT
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C E L E B R I T Y E DG E | F R E D O L S E N R I V E R | B U DG E T C R U I S E
THE ONLY DESTINATION FOR THOSE SELLING CRUISES
OC TO B E R 2 0 18
OCTOBER 2018
CA-29
Anthony Pearce explores the Caribbean with Viking Cruises
LISBON HASN’T ALWAYS BEEN SO POPULAR This is suprising as the Portuguese capital has so much going for it, from custard tarts to trams P26
CELEBRITY EDGE HAS AN LED CHANDELIER You’ve probably already read about the Magic Carpet, but the focal point of the brand new ship is just as impressive
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is brought to you by Waterfront Publishing
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Sales manager Emily Snipe emily@waterfront-publishing.com 020 3865 4815 Sales executive Bryan Johnson bryan@cruise-adviser.com 020 3865 9338
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YOU CAN CROSS THE ATLANTIC FOR LESS THAN A GRAND If you avoid the peak season and look carefully, bargains like a cruise to New York on Cunard for £859 can be found
2019-2020 OCEAN CRUISES Iconic Western Mediterranean 8 days, 5 guided tours Barcelona – Rome
From £2,090pp West Indies Explorer 11 days, 9 guided tours San Juan roundtrip
From £2,840pp Viking Homelands 15 days, 11 guided tours Stockholm – Bergen
From £4,440pp Into the Midnight Sun 15 days, 10 guided tours Bergen – London
From £5,040pp Alaska & the Inside Passage
2019-2020 Viking ocean cruises on sale now from £2,090pp
Across the world, from the sun-kissed islands of the Caribbean and wonderful wildlife of Alaska to the ancient cities of the Med and spectacular beauty of Scandinavia, there’s a Viking ocean cruise for you. From the comfort of a stunning, small ship that is home to just 930 guests, take in the view from your veranda stateroom. Relax in spacious, contemporary surroundings. Indulge in fabulous food in a choice of restaurants. Explore the culture and history of the places you visit on expertly led tours. And discover a unique and exciting new view of the world.
11 days, 7 guided tours Vancouver – Seward
From £4,490pp Iceland’s Majestic Landscapes 13 days, 9 guided tours Bergen – Reykjavík
From £4,490pp Empires of the Mediterranean 10 days, 8 guided tours Venice – Athens
From £3,140pp Australia & New Zealand 15 days, 9 guided tours Sydney – Auckland
From £6,690pp Bangkok, Bali & Beyond
GREAT VIKING VALUE – SO MUCH INCLUDED Return flights from the UK Stateroom with a private veranda Free Wi-Fi on board Free use of spa facilities An included excursion in almost every port P All meals on board in a choice of dining venues, including wine, beer and soft drinks with lunch and dinner
P P P P P
P On board gratuities P Free 24-hour room service P Free tea, coffee and snacks any time on board P Evening entertainment on board P All port charges, government taxes and overseas transfers
13 days, 7 guided tours Bangkok – Bali
From £4,190pp South America & the Chilean Fjords 18 days, 8 guided tours Buenos Aires – Santiago
From £6,890pp Italian Sojourn 8 days, 6 guided tours Rome – Venice
From £2,440pp In Search of the Northern Lights
Find out more about our Caribbean cruising on page 40.
13 days, 6 guided tours London – Bergen
From £3,795pp
Call now on 020 8780 7985 or visit vikingcruises.co.uk Prices correct at time of going to print but are subject to availability and change. From prices are per person and based on two people sharing the lowest grade stateroom available, departing on selected dates in 2019-2020. Prices valid until 31 October 2018. Single supplements 100%. Please note that duration of cruises shown is the cruise only. Total duration including flights of certain itineraries may be longer. Gratuities included on board ship only. For more information please visit vikingcruises.co.uk/terms-conditions or call us.
October 2018 | Section Name
The incredible view from Fira, the capital of Santorini, p36
Contents MIDSHIP 32
36
a Hellenic-style ship which offers great value for money
Fred Olsen on the Rhine The ocean cruise line has turned its attention to the river cruise market. Sue Bryant takes a trip along the Rhine on board the Brabant.
38
Celestyal in the Greek Islands Sarah Macefield enjoys a break on Celestyal Crystal,
40
Budget cruise Sam Ballard looks at innovative ways of saving money on cruise bookings Viking in the Caribbean Anthony Pearce spends
CRUISE-ADVISER.COM
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10 nights island hopping around the colourful Caribbean on board Viking Sea – the best way to explore this beautiful region 40
How to sell: millennials Our unique how to sell guide – this time looking at the next generation of cruisers
October 2018 | Forward
Crystal Cruises’ new Diamond Class ship, p14 and (below) lovely Lisbon, p24
FORWARD 3
Ed’s letter
10
News Saga to name Spirit of Discovery in Dover; Celebrity launches new agent web platform; and a first look at Crystal Cruises’ new Diamond Class ships, due in 2022
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Fam trips / incentives We round up all the latest incentives and agent news
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New crew The big cruise industry hires this month
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Ports of call: Lisbon Anthony Pearce profiles the Portuguese capital, which is now more popular with tourists than it has ever been, including with a growing number of cruise customers
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Celebrity Cruises As Sarah Macefield pays a visit to the almost finished Celebrity Edge in France, the company reveals plans to christen and operate its sister ship Celebrity Apex out of Southampton in 2020
AFT 49
Directory All the cruise line contact details in one place
54
Games room Unwind with our crossword, challenge yourself with sudoku, or attempt our quiz
56
Recipe A delicious duck breast served with William potatoes and orange and grapefruit segments – plus recommendations of the
best wines to accompany it – courtesy of Silversea 58
Final word As cruise adviser prepares to celebrate our fourth birthday, Sam Ballard looks back at the huge changes that have taken place in the industry over the past four years
Email info@cruise-adviser.com to share your thoughts CRUISE-ADVISER.COM
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T H E R E-I NSPI R AT ION OF C L A S SIC
elegance
“Elegance…luxury…uncompromised quality. These are the hallmarks of the Oceania Cruises onboard experience our guests have come to appreciate and expect as we’ve travelled the world together.” – Bob Binder, President and CEO, Oceania Cruises
OceaniaNEXT FIND OUT MORE. C ALL 0345 505 1920 OR VISIT W W W.OCE ANIACRUISES.COM /AGENT LO O K O U T F OR O U R N E W
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BOOK TODAY FOR UNLIMITED WIFI OCEANVIEWS AND ABOVE*
BREEZE THROUGH EVERY DAY WITH UNLIMITED FREE WI-FI. Going off to explore the world doesn’t mean going off the grid. Because when your customers a book a Norwegian Cruise Line cruise in an Oceanview or higher category stateroom between 1 and 31 October 2018, they’ll receive unlimited on-board Wi-Fi with our compliments. What’s more they’ll pay just £50 pp deposit*. With worldwide cruises and six ships in Europe in summer 2019 they’ve got more choices than ever. And everywhere they’ll enjoy the outstanding value and freedom of Premium All Inclusive with so much more, including premium beverages and service charge, included in the fare. Book now!
FOR MORE INFORMATION OR TO BOOK, CALL 0333 241 2319 OR VISIT AGENTS-UK.NCL.EU
50
£
7-DAY WESTERN MEDITERRANEAN
10-DAY GREEK ISLES
Sailing: 25 Aug 2019
Sailing: 18 Jul 2019
FROM BARCELONA • NORWEGIAN EPIC
FROM VENICE • NORWEGIAN STAR Split Venice
Cannes
•
•
Barcelona
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Florence/Pisa (Livorno) Rome
• •
Palma, Majorca Mediterranean Sea
Cruise only, Balcony stateroom from £
• (Civitavecchia) •Naples
1,329 per person*
Corfu
Dubrovnik Kotor
•• • • •
Argostoli
Athens (Piraeus)
••Mykonos •Santorini
DEPOSIT
PER PERSON*
10-DAY GREEK ISLES & ITALY
FROM ROME (CIVITAVECCHIA) • NORWEGIAN PEARL Sailing: 18 Jul 2019 Rome (Civitavecchia) Dubrovnik Florence/ Pisa (Livorno) Kotor
• •
Naples
•
••
Mykonos
•
Messina Mediterranean Sea
• •
Santorini
Mediterranean Sea
Cruise only, Balcony stateroom from £
2,619 per person*
Cruise only, Balcony stateroom from £
2,729 per person*
*Fares are per person in £GBP, based on double/twin occupancy including government taxes, port expenses and fees. Fares do not include travel insurance, shore excursions, personal expenses, cover charges at select restaurants and any other items not expressly included in the fare. The £50 per person reduced deposit is applicable to eligible new bookings made in the UK and confirmed between 1 October 2018 and 31 October 2018, for stateroom categories up to mini-suites only, it is not applicable to bookings of Suites and The Haven. Unlimited WiFi Internet Package is per stateroom with one login and can be used on one device at a time only. Package gives access to unlimited web surfing, emails, social media and apps but does not allow streaming. Package is not available at Great Stirrup Cay or Harvest Caye and can only be used during the cruise portion of the holiday. Promotion is applicable to new eligible individual reservations and new speculative group delegates for selected sailings of 4 nights or longer where the booking is confirmed between 1 October 2018 and 31 October 2018. Offer is applicable to Oceanview categories and above. Not applicable to stateroom categories OX, BX and MX. To qualify, bookings must be made with NCL UK. Qualifying new individual bookings can be moved into an existing speculative group booking and still qualify for the package. Promotion is not available for affinity and certain other groups or tour operators and cannot be held as group block. Can be combined with Premium All Inclusive for UK bookings. Promotion and combinability with any other offer can be withdrawn or changed at any time prior to booking confirmation. Full Norwegian Cruise Line booking conditions apply to all bookings. Visit www.ncl.co.uk for full details of Premium All Inclusive and booking conditions. The protection of your personal data is very important to us. All personal data is collected and processed in accordance with our Privacy Policy which is available at www.ncl.com/about-us/privacy-policy. NCL (Bahamas) Ltd, UK Office, Mountbatten House, Grosvenor Square, Southampton, SO15 2JU. ©2018 NCL Corporation Ltd. Ship’s Registry: Bahamas and USA 6985.9.18.
NEWS
Do you have a story for us? Email info@cruise-adviser.com
SAGA
Naming ceremony for Spirit of Discovery to be held in Dover The line’s first new-build ship will be christened at the Kent port in July 2019
Saga has revealed that the official naming ceremony of its first new-build ship, Spirit of Discovery, will take place at the Port of Dover on July 5, 2019. “As the place that Saga’s first cruise ship set sail from more than 20 years ago, Dover was the natural choice,” said chief operating officer Nigel Blanks. He was speaking at an exclusive event in London last month with musician and TV host Jools Holland, the face of The Club, by Jools venue on board Spirit of Discovery. Blanks continued: “With Saga’s group headquarters based in Kent, we felt it only right that we name our first brand new, purpose-built cruise
ship in Kent and what better way to do that than with the iconic White Cliffs of Dover as a backdrop. Spirit of Discovery will be the first cruise ship to be named in the port for more than a decade and the first following the regeneration of the Western Docks. We are already planning a few surprises, and will no doubt add a few more.” The 999-guest luxury boutique ship’s maiden voyage, A British First, will sail from Dover on July 10, 2019. Spirit of Discovery’s destinations in the 2019 summer season include Spain, Scandinavia and the Baltic, as well as a four-night mini-cruise to Holland, Germany and Belgium.
Saga have also announced the launch of a new trade website and booking engine which will allow agents to keep up to date with the latest offers, brochure launches and any upcoming events and incentives. “This is a key milestone for us and yet further evidence of our commitment to working with the Trade,” said head of trade sales, Iain Powell. “We recognise the volume of work undertaken by our agents and therefore it is vital that we are as easy to do business with as possible.” Agents need to register on sagaagents.co.uk and then log in to view the full content.
CRUISE-ADVISER.COM
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October 2018 | Section Name CELEBRITY CRUISES
New web platform for agents
Cruise giant launches comprehensive online agent partner resource Celebrity has unveiled its new online platform, Celebrity Central. The platform is a one-stop integrated website containing all websites, sales and marketing tools, training and learning and valuable agent-dedicated assets. It features six easy-to-use hubs and has been built in close consultation with a panel of travel agents, with key features being added as a result of their feedback and recommendations. Agents receive a personalised login and no longer have to visit different websites for different tasks.
The platform is fully searchable and highlights trending topics. Claire Stirrup, sales director, Celebrity Cruises UK and Ireland, said: “Celebrity Central is our largest ever agent-dedicated investment and it delivers the most positive changes for agents since we became a standalone team over four years ago. Enhancing the service and support we offer our
agent partners is a key mantra for our business and this is a major milestone in delivering on that promise.” The launch of the platform coincides with a campaign in which 200 of the top-selling agents in the UK and Ireland will win a place at the Festival of Edge, a dedicated UK sailing onboard Celebrity Edge departing in May 2019.
U BY UNIWORLD
STAR CLIPPERS
CLIA UK & IRELAND
New France route and excursions for 2019
Borneo features among new destinations
Training accredited for fifth consecutive year
The river cruise brand dedicated to a new generation of adult travellers has launched a brand-new itinerary in Northern France. Setting sail in April 2019, Northern France at a Glance cruises along the Seine with stops in Paris, Vernon, Les Andelys, ConflansSainte-Honorine, Rouen and Caudebec-en-Caux. The iterinary begins and ends on Sundays, allowing guests to enjoy the nightlife of Paris on a Friday and Saturday. The sailing features a fresh selection of excursions, including a chef-accompanied trip to Rouen’s market to choose ingredients and a tour to the top of Étretat’s legendary cliffs, which offer breathtaking views of the English Channel.
Tall-ship specialist Star Clippers has added Borneo to its southeast Asia destinations. The new 10 and 11-night sailings depart from Kota Kinabalu, Malaysia and end in Singapore via Borneo. Departures will take place during May and October 2019, and bookings made by January 31, 2019 will receive a 20 per cent early-booking discount. The addition of Borneo to its itineraries is part of an expansion that has seen Star Clippers branch into new destinations. Its offering now includes a Greek islands itinerary, which visits the filming locations of Mamma Mia!, and a Grand Prix sailing that takes in the Monaco Grand Prix in May 2019.
Clia UK & Ireland has received accreditation from vocational training body City & Guilds for its travel agent training for the fifth year in a row. To achieve the recognition, Clia underwent a robust assessment and demonstrated a commitment to training, as well as excellence in development, delivery, assessment and support to agents. Clia UK & Ireland director, Andy Harmer, said: “Being aligned with City & Guilds provides assurances to agents that they will receive a highquality training programme, which is specifically designed to support and develop them as individuals, and backed by City & Guilds’ rigorous benchmarking systems.”
CRUISE-ADVISER.COM
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New 2020 voyages. On sale now.
Up to 5% saving for Cunard World Club members until 30 November 2018. We’re delighted to introduce our new 2020 voyages, offering an even greater variety of destinations.
The Transatlantic Crossing – 19 new crossings added, with six opportunities to take roundtrips.
Cruises from Southampton to the Mediterranean, Canary Islands, Western and Northern Europe.
Roundtrip voyages from Tokyo, and Grand Voyages covering the North Pacific, East Asia and Australia.
Your chance to win. Not only do we have a host of exciting new voyages to share with you, we also have a brand new competition. Make a Cunard Fare booking by 21 October 2018, and you’ll be in with a chance of winning a £100 Ticketmaster voucher - giving you just a small taste of the world-class entertainment your customers can experience on board.
Visit the competition page on completecruisesolution.com to register your booking.
Example voyages and fares. Singapore to Sydney 17 nights 7 – 24 November 2020
u
Q033
✈ Singapore > Jakarta, Indonesia M > Bali, Indonesia A > Darwin, Australia > Whitsunday Island (tours from Airlie Beach), Australia A > Brisbane, Australia > Sydney, Australia ✈ Bali
Cunard Fares from £1,709 with $85 complimentary on board spending money
Norway and Northern Lights 12 nights 4 – 16 November 2020
u
V030
Southampton > Alesund, Norway > Tromso, Norway LE > Narvik, Norway LE > Stavanger, Norway > Southampton
Cunard Fares from £1,599 with $70 complimentary on board spending money
Stavanger
Roundtrip Transatlantic Crossing 14 nights 7 – 21 June 2020
u
M017A
Southampton > Six Sea Days > New York > Six Sea Days > Southampton
Queen Mary 2, New York
Cunard Fares from £1,599 with $80 complimentary on board spending money
Visit completecruisesolution.com Cunard Travel Agent Sales @CUN_AgencySales Terms and conditions: Cunard World Club members will receive up to 5% early booking saving when booking a Cunard Fare on new 2020 voyages before 30 November 2018, valid on voyages sailing between April – December 2020. For Queen Elizabeth departures from September –December 2020, the 5% saving is off the cruise only fare. Cunard Fares shown are per person based on two adults sharing the lowest available grade of stateroom within the applicable stateroom type and are subject to availability. Fares for sole occupancy and supplementary fares are available on request. Fares and other information are correct at the time of going to print. Complimentary Cunard Fare benefits apply to new bookings only and are not combinable with Early Saver Fares or Saver Fares. The choice of benefits varies by voyage type. Complimentary on board spending money shown is per person and applies to the first two guests sharing a stateroom. This can be spent on shore excursions booked on board, drinks, spa services and in the shops. On board spending money is non-refundable and non-transferable.
October 2018 | News CRYSTAL CRUISES
Diamond Class: the first look
Crystal shares images of new ship set to join the fleet in 2022 Crystal Cruises has shared exterior renderings of their brand new Diamond Class ships. The first of the three ships – which were originally announced in 2015 – will join the ultra-luxury line’s fleet in 2022. They will be the first new-build ocean vessels to be added since Crystal Serenity debuted in 2003. The Diamond Class vessels – which have a profile similar to the existing fleet, but with more decks of balcony accommodation will be built at the MV Werften shipyard in Stralsund, Germany. They will
measure approximately 67,000 gross tons and accommodate approximately 800 guests, boasting luxury design elements and amenities in line with the Crystal Symphony and Crystal Serenity ocean ships and new-build river ships and expedition yachts. “Our ocean ships are the heart of the Crystal brand and have been loved by our guests for more than 28
years,” said Crystal president and CEO, Tom Wolber. “We are delighted to expand this celebrated fleet with amenities and spaces that our guests have come to love along with more choices and new experiences that will take luxury to the next level. We look forward to sharing more details next year with our guests and travel partners.”
G ADVENTURES
PRINCESS CRUISES
RIVIERA TRAVEL
Small-group specialist launches new vessel
Voyages to Australia in 2020 announced
Riviera to start Russian river cruises in 2019
G Adventures has added a fifth yacht to its fleet of chartered vessels for the Galápagos Islands. The 16-passenger Eden yacht will join the firm’s touring vessels in January 2019. Its addition is part of the small-group operator’s response to increasing traveller demand to the region. Between 2016 and 2017, G Adventures saw a 22 per cent increase in global bookings of its marine-based tours in the Galápagos. All of its yacht departures were sold out from August 2017 to July 2018. Eden is competitively priced and features a two-level wraparound deck – ideal for wildlife-watching. It will be moved into dry dock this autumn for upgrades.
Princess Cruises is launching 18 voyages from Sydney, Brisbane and Perth, as well as Auckland, New Zealand, from April to October 2020. On sale from 11pm on October 10, 2018, the cruises range from a two-day Australia getaway to a 106-day world voyage that takes in 27 countries and 41 ports of call. Tony Roberts, vice president of Princess Cruises UK and Europe, said: “Once again, Princess Cruises is offering a fantastic variety of Australia cruises, so whether you’re an experienced traveller Down Under or want to dip your toe in the water for the first time we’ll have a sailing to suit you. There’s a cruise and a destination for everyone.”
Riviera Travel, the UK based tour operator, is to start a Russian river cruise from May 2019 on the Volga and Neva rivers. The Russian Odyssey Aboard the MS Rossia itinerary is a 12-day tour with 11-nights on board the five-star ship. Prices start from £1,999 per person, including return flights from four UK airports: London Heathrow, Edinburgh, Birmingham and Manchester. The cruise, which runs between Moscow and St Petersburg also includes calls at Uglich, Yaroslavl, Goritsy, Kizhi and Mandrogi. The company currently has departures available between May and September 2019. CRUISE-ADVISER.COM
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FESTIVE FIVE-STAR RIVER CRUISING Enchanting Rhine & Yuletide Markets Five days from only £749pp Discover the magical ambience of Germany’s traditional Christmas markets with their host of unique, inspired gift ideas, plus the stunning Rhineland in its wintry splendour. • Enjoy a guided tour of Bonn and explore its traditional Yuletide market • Cruise through the spectacular, world-famous Rhine Gorge in all its wintry glory • Discover historic Koblenz on our guided tour, dramatically situated at the confluence of the Rhine and Moselle Rivers • Soak up the magical ambience of Cologne and explore its seven superb markets • Visit the charming wine town of Rüdesheim, and its picture-perfect Christmas market Selected departures in December 2018
The Danube’s Imperial Cities & Yuletide Markets Six days from only £899pp Experience the grand imperial cities nestled along the iconic Danube and their festive seasonal markets at a truly magical time of year. • Enjoy a guided tour of fascinating Budapest, the Hungarian capital of two halves and explore its acclaimed Yuletide markets • Spectacular cruising along the iconic Danube, including the dramatic Danube Bend in its seasonal splendour • Soak up the magical classical ambience of Vienna on our guided tour and enjoy its inspirational, historic markets • Discover delightful Bratislava on our guided tour and wander the atmospheric markets of the restored old town Selected departures in December 2018
SO MUCH IS INCLUDED • Fascinating tours and excursions with expert guides • The services of an experienced cruise director and tour manager • Return flights from a selection of UK airports • Spacious and beautifully appointed suites or cabins with hotel-style beds and river views • All meals on board including welcome cocktails, a welcome dinner and the Captain’s Dinner • Complimentary on-board tea and coffee • Complimentary on-board Wi-Fi
Contact our agency sales team: 01283 744307 Visit: www.rivieratravel.co.uk/agents Email: agencysales@rivieratravel.co.uk Riviera Travel booking terms and conditions apply.
OUR FRIENDLY AGENCY SALES TEAM
Joseph ABTA No. V4744
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A brand new ship. 191 voyages across 84 countries. A fantastic polar schedule. Istanbul and the Canary Islands make their grand return. Unprecedented voyages in the New Zealand Sub-Antarctic Islands. Overnights on all sailings over seven days. 2020 looks set to be a sensational year.
SUMMER 2020 VOYAGES NOW ON SALE LET US TAKE YOUR CLIENTS CLOSER TO THE AUTHENTIC BEAUTY OF THE WORLD. For more information or for reservations please call 0207 340 0700, visit silversea.com or email salesuk@silversea.com
FLIGHT OFFER
FLIGHTS
INCLUDED ECONOMY ROUNDTRIP FLIGHTS*
OR
REDUCED FARES IN BUSINESS CLASS*
*Not available on Alaska, Australia, New Zealand or Kimberley voyages. Business Class not available on Galapagos voyages. Book by 30 November 2018. Terms & Conditions apply. Visit Silversea.com/terms-and-conditions for complete Terms and Conditions.
TRANSFERS
INCLUDED TRANSFERS BETWEEN AIRPORT AND SHIP*
October 2018 | Forward NEWS
OPINION
The incredible rise of river cruise Janet Parton, sales director, Avalon Waterways
A few weeks ago Clia released its annual River Cruise Review – a look back at the cruise trends for 2017 and predictions for the year ahead based on the figures. The results are incredible. A record 210,000 holidaymakers took a river cruise in 2017. That’s a 21 per cent increase in passengers and a 24 per cent increase in total bed nights. A true indication that the market continues to outperform many travel sectors with its growth. While central and western European rivers are the driving force behind this, it’s also great to see that the likes of the Brahmaputra and the Ganges are also appealing to holidaymakers when considering a river cruise as the perfect way to explore incredible destinations such as India and China. Here at Avalon, we are championing this with our own brand-new route launching on the Ganges in 2019.
Travel agents have, of course, played a vital role in achieving this overall growth, thanks to their indepth understanding of destinations and first-hand cruise ship product knowledge. Avalon Waterways – and the industry as a whole – are continuing to recognise this vital role with new events and initiatives to engage the travel agent community. Therefore, ensuring that the growth in river cruise continues to be an important part of the overall cruise offering for UK holidaymakers. While the annual review tells us a number of positive things, for me, one of the most interesting results is that this growth area offers even more amazing opportunities for agents selling cruise. With a number of new ships and itineraries having launched in recent years, my advice to agents would be to make the most of the trend. As we know, it’s important to challenge the perceptions of cruising and educate customers on why it is, quite simply, the best way to travel and explore the world. By knowing your customers’ likes and dislikes and preferred types of holidays, there really is incredible scope to capitalise on this sector of the cruise market.
Brits are luxury lovers
New research into luxury experiences by MSC Cruises has revealed that Brits are experiencing luxury more than ever before thanks to our love for travel. Unsurprisingly Dubai, the Seychelles, the Maldives, Monaco, New York and Abu Dhabi are the destinations that Brits see as the most luxurious. More noteworthy is that when asked what kind of holiday they would book when in search of luxury, 37 per cent said they would look to a cruise. There was also a generational difference between the results with millennials being the biggest luxury lovers, because of their different lifestyle and fewer responsibilities. MSC Cruises commissioned the research ahead of the start of their winter cruise season, which includes destinations such as Dubai and Abu Dhabi. “It’s great to see customers ranking cruise so highly as a luxury holiday experience,” said Steve Williams, director of sales at MSC Cruises UK & Ireland. “The idea behind our MSC Yacht Club product, a ship within a ship concept, is to make a luxury experience more accessible. The research shows people are willing to spend money on luxury holidays so the demand is there for agents offering the right luxury products.”
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October 2018 | Forward
FAM TRIPS / INCENTIVES
Scenic offers free flights among 2019/20 package benefits
Crystal introduces ultralow single supplement Solo travellers booking a Crystal River Cruise will pay just 110 per cent of the regular cruise fare on a selection of 2018 itineraries. Crystal’s new Rhine Class river vessels are the industry’s first and only all-suite, all-butler ships in Europe, with every category of accommodation positioned above the water line. For more information visit crystalcruises.co.uk.
Savings to be had with Marella Cruises
To celebrate the launch of its new 2019/20 The Iconic Wonders of Australia and New Zealand brochure, Scenic is offering free business class flight upgrades (one way) for bookings made before November 30, 2018. Guests can enjoy brand new experiences and additional inclusions, from more dining options to Scenic Special Stays in new destinations.
Scenic is also launching its first purpose-built discovery yacht, Scenic Eclipse, complete with two helicopters and a submarine. Customers booking a Scenic Eclipse 2019/20 cruise will receive earlybird fares, free private door-to-door chauffeur transfers, return UK flights and a complimentary pre/post hotel stay. The offer ends on October 15.
Customers can save £100 per booking on winter 2018 and summer 2019 sailings with Marella Cruises, using the code CRUISE100. The offer is valid for sailings from November 1, 2018 to October 31, 2019 and no minimum spend applies. The discount code does not apply to bookings made via local travel agents. Instead, bookings made through a local agent can save £75 per booking with the code CRUISE75. Visit tui.co.uk/cruise/deals to find out more.
Christmas could come early for agents taking part in Riviera Travel’s October competition to win a five-star cruise or luxury hamper Agents who book a Riviera Travel river cruise during October 2018 will be in with a chance of winning a fivestar Christmas market river cruise for two. All entries are also eligible for a weekly prize draw to win one of four Fortnum & Mason hampers. The grand prize cruise departs on December 11, 2018 and takes in the enchanting Rhine and Yuletide markets. Ports of call include Rüdesheim, a renowned wine town, Koblenz with its ancient squares, the historic former capital of Bonn, and
Cologne, which is home to seven themed Christmas markets. The winner and their guest will enjoy a beautifully designed cabin on Ruby Deck aboard the five-star MS Emily Bronte, where they can take in the views from the French balcony. The cruise is full board – including welcome cocktails and captain’s dinner – and includes return Eurostar tickets from London St Pancras. Regional UK rail connections from a selection of stations are subject to availability.
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To be in with a chance of winning the cruise, or one of the four Fortnum & Mason hampers, agents must book a Riviera Travel river cruise during October 2018. The more bookings you make, the higher your chance of winning. To enter the draw, email agencysales@rivieratravel.co.uk. All entries received between October 1 and 31 will be entered into the grand prize draw. Terms and conditions apply. The cruise cannot be changed or transferred and the winning agent must travel.
Promotion
The world of ultra-luxury expedition cruise just got even better Scenic Eclipse is the line’s first purpose built discovery yacht, and comes complete with two Airbus H130 helicopters and Scenic Neptune – a six-seater submarine – to ensure the adventure of a lifetime There are few more exciting areas of the cruise industry than the ultraluxury expedition sector. Travelling to the most inhospitable corners of the world in the absolute lap of luxury is a dream to many – however, few will have sampled luxury on the scale of Scenic Eclipse, the first ultra-luxury yacht being built by Scenic. With 10 dining experiences serving a maximum of 228 guests, Scenic Eclipse will take luxury to a new level. The ship will come with two state-of-the-art Airbus H130 helicopters carried on board that will be allow guests to soar above some of
the greatest landscapes in the world. With five cameras to the exterior and interior of the helicopter, guests will have incredible footage of their experience on board. The Airbus H130 was chosen specially because its sound levels are seven decibels below the levels set by international standards – making it perfect for flying over national parks and animal nature reserves without disturbing the wildlife. Glen Moroney, Scenic founder and chairman, said: “Scenic has always sought to venture beyond the horizon and with our helicopters we provide
guests with the opportunity to enjoy unparalleled access to some of nature’s most beautiful sites. We have specifically selected this model for its wide, unobstructed cabin space which can accommodate the pilot and up to six passengers.” Always seeking to go one better, the company is also offering its guests the opportunity to see stunning vistas of a different kind – under the sea. Scenic Neptune, the company’s sixseater submarine, will add a totally new dimension to luxury cruising, by offering safaris up to 300m deep. The submarine will give guests the chance
NEW OFFER Book a Scenic Eclipse 2019/20 cruise and your customers get: • Earlybird fares – up to eight per cent off selected cruises • Free private door-to-door chauffeur transfers • Return flights from the UK • Complimentary pre/post hotel stay included Book a combination journey with a land tour and your customers will get $500 per suite on board credit. Book a back-to-back cruise and they get a free submarine/helicopter trip. Earlybird fares guaranteed Offer ends October 15, 2018 scenic.co.uk/ocean-cruise Terms and conditions apply CRUISE-ADVISER.COM
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Promotion
INTRODUCING
OCC U PA N T S 6 GUESTS + 1 P I L OT
B AT T E R Y C A PAC I T Y 62 KWH
MAX DEPTH 300 M E T R E S
ENDURANCE 18 HOURS
PROPULSION 4 X 6.4 KW + 2 X 5.5 KW
TO P S P E E D 3 K N OT S
WEIGHT 9, 5 00 KG
DIMENSIONS H 2 32 C M X W 3 20 C M X D 450 C M
to truly experience the world as they have never done before, looking at beautiful coral reefs, whales, seals and a myriad of other aquatic life. For many guests it will be the realisation of a long-sought after dream. “With our submarine we provide guests with the opportunity to enjoy unparalleled access to some of nature’s most beautiful marine environments,” Moroney added. “From inside Scenic Neptune, each guest will enjoy an uninterrupted view thanks to an ultra-clear acrylic hull, expertly engineered to make you feel at one with the ocean. “The sub is able to do between eight and 12 dives per day, depending on the length, giving as many guests as possible access to this unique opportunity. Because the cabin is pressurised, there is also no need for a slow ascent or descent. One of the thrills for guests is a fast, upward journey where they pop out from below the ocean with a splash.” The possibilities of adding Scenic Eclipse into Scenic’s award-winning roster of tours is an incredible opportunity for travel agents –
with a number of tours combining cruises and land programmes for the ultimate best of both worlds. These include Scenic’s Antarctica in Depth with Patagonian Adventure – a 23-day tour that includes a stay in Buenos Aires, an Antarctic cruise on board Scenic Eclipse followed by a tour of Torres del Paine National Park in Chile’s beautiful Patagonia. Prices start from £16,635. Another example is the 19-day East Coast USA with Highlights of the East Coast, which includes a stay in Boston, Washington DC and New York City before boarding Scenic Eclipse to head further south, calling at famous cities such as Baltimore and Charleston before arriving in the Caribbean – which is not a bad way to finish your holiday. Prices start from £10,725. However your clients choose to spend their time on Scenic Eclipse, one thing is for sure – they will be in for the adventure of a lifetime. Call reservations on 0808 115 0463, email agencysales@scenic.co.uk or contact your local sales manager
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On board • Spacious all-verandah suites • Almost 1:1 guest-to-staff ratio • Butler service for every guest • All-inclusive food and drink • Spa Sanctuary, gym, yoga and pilates studio • Swimming and plunge pools • Expert Discovery Leaders on all cruises • Daily entertainment and education program • Complimentary wi-fi Onshore • Comprehensive choice of all-inclusive shore excursions • Active discovery excursions • Scenic Enrich experiences • Scenic Freechoice activities • Expert Discovery Team Before you cruise • Return flights from the UK • Return airport transfers • Pre-departure hotel stay Terms and conditions apply
October 2018 | Forward
NEW HIRES
Joseph Grimley joins Scenic as director of trade sales
Iglu shake-up to further global partnerships Iglu has announced the appointment of Dave Mills to the role of global supply director, a newly created role that will support UK growth and international expansion. Mills, who has worked with Iglu for 15 years, will take responsibility for building on the company’s current success. He will also focus on their international partners in Italy, France and Spain following a successful year of trading in those markets.
Super Break expands executive sales team
Joseph Grimley has joined Scenic as director of trade sales. The former head of trade sales at Riviera will head up a team of 10 and oversee Scenic River Cruises, Scenic Eclipse, Scenic Land Tours and Emerald Waterways River and Ocean Cruises. He will also look after the company’s agency sales and partners. Meanwhile, Riviera Travel has appointed Jim Forward as its new
commercial director, taking effect from December 1, 2018. He joins the team from HF Holidays, where he was chief executive. Riviera Travel’s chief executive David Clemson said: “We have exciting growth opportunities ahead, and Jim’s expertise will be instrumental as we evolve our existing specialist travel products and branch into new areas of the market.”
Super Break has welcomed Rob Edgeley as its new sales executive for the North West region. Edgeley joins Super Break’s team of sales executives and business development managers. With 15 years of experience working in the travel industry, he will play a key role in growing trade sales. The position involves visiting travel agents in his area to provide product information and training and working with them to identify new opportunities to grow sales in their local markets.
Celebrity appoints former RCL head of PR Jo Vaughton, formerly head of PR and social for Royal Caribbean International, has been internally promoted to the new role of director of brand marketing and PR at sister brand Celebrity Cruises. Vaughton takes responsibility for events, social, trade and consumer PR, insights and content creation. The newly created position is a core element of Celebrity Cruises’ drive to build its brand and tell its story. Vaughton brings with her three years of experience at Royal
Caribbean, where she oversaw the launch communications for four ships and UK and EMEA corporate communications across the RCL Cruises Ltd group. Her work has generated national and trade media coverage of Royal Caribbean’s fleet. Ben Bouldin, associate vice president and managing director UK & Ireland for Royal Caribbean International, said: “Jo’s dedication to authentic storytelling has seen extraordinary things happen onboard our ships.”
Vaughton’s appointment comes as Celebrity prepares to launch Celebrity Edge in December. Jo Rzymowska, vice president and managing director UK, Ireland and Asia, Celebrity Cruises, said: “We’re delighted that Jo is joining the Celebrity Cruises family. She brings with her buckets of experience and a real creative flair that will make all the difference as we approach big brand moments like the launch of Celebrity Edge. We can’t wait to see what she has in store for us.” CRUISE-ADVISER.COM
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October 2018 | Forward
PORTS OF CALL
Lisbon
Anthony Pearce profiles the Portuguese capital, which is now welcoming more tourists than ever – especially cruise customers – drawn by weather and culture Given the huge queues that regularly snake around the block for the famous yellow 28 tram, it’s sometimes difficult to imagine that Lisbon was ever off the tourist trail. It could be explained by the fact that there are relatively few blockbuster sights in the Portuguese capital. This isn’t a tick-list destination: there is arguably no landmark in the centre of Lisbon that is a must-see. Rather, the city is more about its culture: the azulejos, the intricate tiles that adorn so many buildings; the simple and affordable food; the rooftop bars; the lateopening restaurants (and even later nightlife); the pretty cobblestone stone streets and colourful buildings; the Moorish influence in Alfama; and fado, the mournful Portuguese music that is experiencing a renaissance. Lisbon is also one of Europe’s sunniest cities and offers unrivalled access to beaches – there are eight within a 30-minute train ride. Regarded as one of Europe’s most affordable city breaks, Lisbon now welcomes more tourists that ever, including from cruise ships. According
to CruiseMapper, more than 500,000 cruise guests visit each year and the number looks set to grow. In 2017, seven ships made maiden port calls at the city: Freedom of the Seas (Royal Caribbean), MSC Meraviglia, Viking Sky, Marella Discovery, Columbus (CMV), Caribbean Princess and Silver Muse (Silversea). MSC Cruises offers nine-day round trips from Lisbon, and many ex-UK cruises call there on the way to, or from, the Mediterranean, while it is sometimes a call on transatlantic crossings or world cruises. The likes of Riviera Travel, Uniworld and Emerald Waterways also spend a few days in the city before flying guests down to Porto to sail the increasingly popular Douro.
What to see and do
Lisbon is a good, if tiring, city to wander around. Legend has it that it was founded on seven hills, although the story’s accuracy is disputed. From the seafront looking back you’ll see the neighbourhoods of Alfama and Castelo on the Graça and São Jorge hills to the your right; Barrio Alto and
Príncipe Real on the São Roque hill to your left; and Baixa – downtown – in the middle. The climbs are worth it: Lisbon from above is stunning. The city has 16 official viewpoints, each offering incredible views over rooftops, and of the Tejo river and the 25 de Abril Bridge. Miradouro de São Pedro de Alcântara, which offers a panorama of the city including the river, the São Jorge castle, Graça and the tree-lined Avenida da Liberdade, is perhaps the pick of the bunch. Alfama, the oldest district, is perhaps the most rewarding to stroll around. Those with the luxury of time should hope to sample some of the local delicacies: prego (steak rolls); bifanas (pork rolls); sardines (Lisboas usually enjoy them on toasted bread); national dish bacalhau (salted cod); pastel de nata (custard tarts); and ginjinha, a sweet cherry liqueur that can be bought for a euro or two from tiny bars (Ginjinha Sem Rival in Praca Dos Restauradores may be the most famous). Tascas are traditional Portuguese restaurants where some of the best (and cheapest) food is served in no-frills surroundings, while kiosk cafés provide picturesque settings to eat and drink, particularly down the Avenida da Liberdade. Belem, the southwesternmost parish of the city, offers some of the most celebrated monuments: the Jerónimos Monastery, Belém Tower and Padrão dos Descobrimentos and the futuristic MAAT (Museum of Art, Architecture and Technology). Further afield is the Cascais Coast, home to several sun-kissed beaches, and Sintra, a beautiful town set amid pine-covered hills. The Quinta da Regaleira, a Unesco World Heritage Site, is worth exploring in depth. It’s little wonder Lisbon is one of Europe’s fastest growing destinations. CRUISE-ADVISER.COM
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Getting the tram
The number 28 tram connects Martim Moniz with Campo Ourique, passing through Graça, Alfama, Baixa and Estrela, many of the city’s touristic highlights. The yellow Remodelado trams, which date from the 1930s, are iconic, and provide a quaint way of navigating the city’s many hills. Be warned: the queues can be huge
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October 2018 | Midship
NEW SHIP
Celebrity Apex to be christened in Southampton in April 2020 Sara Macefield pays a visit to the innovative newcomer Celebrity Edge, as the company reveals its sister ship will be operating out of the south coast port UK agents have welcomed the news that Celebrity Cruises is to bring its second Edge-class ship Celebrity Apex to Southampton to be christened in April 2020, after which it will operate a maiden mini-series of voyages. The announcement came during a visit for trade partners and media to the Chantiers de l’Atlantique shipyard in Brittany where the line’s acclaimed first new ship in six years, Celebrity Edge, is close to completion. President and chief executive Lisa Lutoff-Perlo and UK & Ireland managing director Jo Rzymowska said more details would be revealed
on November 29, just prior to Celebrity Edge’s christening in Fort Lauderdale by peace campaigner and Nobel Laureate Malala Yousafzai. The move is regarded as recognition of the strong support for Celebrity Edge from the UK trade and its popularity among consumers. The company is now throwing down the gauntlet to retailers to build on this, especially as Celebrity Apex’s Southampton season marks the first time the line will operate two ships from the port with Celebrity Silhouette returning for a third consecutive year.
Vision Cruise managing director Andrew Runacres hailed the announcement about Celebrity Apex as excellent news for British cruisers and the industry. He was also impressed with his first look at Celebrity Edge, adding: “It takes cruising to another level with its innovation, design and inspiration.” Commenting on the reaction to the new $800 million vessel Lutoff-Perlo added: “It has been extraordinary in the UK and surpassed our expectations, which is why we are bringing Celebrity Apex to Southampton.
Celebrity Edge nears completion at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France
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October 2018 | Midship “Consumers have responded to the brand and Celebrity Edge, so this mini season of sailings will be a test of the market support.” Company chiefs are confident the 2,908-passenger newcomer – the first of four Edge-class vessels – will make an even bigger impact on the brand than the Solstice-class ships which debuted in 2008. “Ten years is a long time in shipbuilding and design and a long time for us to have a new class of ship, so we have pushed the envelope as far as we can,” Lutoff-Perlo added. This is evident from Celebrity Edge’s standout features that many were seeing for the first time on September’s visit. Lunch was served on the Magic Carpet – the revolutionary moving platform cantilevered on to the side of the ship that transforms from a disembarkation/embarkation platform to a bar and a restaurant as it moves between 13 decks. The Grand Plaza promises to be a jaw-dropping focal point, dominated by the LED chandelier and billed as the ship’s beating heart, while the three-storey Eden “pleasure garden” with its vast glass windows was already taking shape as a jawdropping space. The Infinite Veranda cabins, which have a window that moves down to create a Juliette balcony area which can be closed-off from the cabin with bi-fold doors, work so well you can’t help wondering why it hasn’t been done on ocean ships before – though similar concepts have been successful in the river cruising world. Even the lifeboats have been renamed launches to reflect their swanky new look with faux wooden floors and leather-style seats. The hallmarks of Celebrity Edge are the high ceilings and ample use of glass that lets in natural light at every angle, complementing the smooth lines and curves that roll wave-like through the interiors. “Celebrity Edge is not just an evolution; it’s a revolution and we are confident it will have an even bigger impact on the overall industry than Celebrity Solstice did when it launched,” Rzymowska predicted.
Two of the highlights of Celebrity Edge: the LED chandelier in the Grand Plaza (above) and the unique Magic Carpet (below)
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LET THE MAGIC BEGIN. Will YOU join us on the Magic Carpet on Celebrity Edge?
FESTIVAL OF EDGE 200 AGENTS. TWO DAYS. ONE REVOLUTIONARY SHIP
Celebrity EdgeSM is coming, and in our most exclusive Celebrity Moments incentive yet, we’re offering you the chance to win a stateroom on an unmissable 2-NIGHT SAILING FROM SOUTHAMPTON, 13-15 MAY 2019. Take the ultimate sensory journey; enjoy the sea breeze on the Magic Carpet, taste mouthwatering cuisine, and in Eden, discover a room that lives. It’s your ticket to experience a world-class ship set to change everything you know about cruising.
HOW TO ENTER Simply make as many bookings as possible between 30 August – 14 November 2018, register them on Celebrity Rewards and you could join us. GOOD LUCK WITH YOUR ONE AND ONLY CHANCE TO GET ONBOARD! IT'S THE HOTTEST TICKET IN TOWN. DON'T MISS OUT!
VISIT CELEBRITYREWARDS.COM
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October 2018 | Forward
RIVER
Can Fred Olsen replicate its ocean success on the rivers of Europe? Sue Bryant boards the Brabant, the ocean cruise line’s first river vessel – and speaks to commercial director Peter Deer about plans for next year and beyond Small, friendly ships, imaginative itineraries and the company of fellow Brits, mainly of a certain age, are all part of Fred Olsen’s successful ocean formula. So the line’s jump into river cruise in spring 2018 seemed a logical move. It was probably a smart one, too, given the recent announcement by Clia that the number of Brits taking a river cruise had increased by 21 per cent in 2017. Rather than build a ship, Fred Olsen has chartered the 156-passenger Amadeus Princess for 2018 and 2019 – a 12-year-old vessel that’s part of the Amadeus River Cruises fleet, sailing the Rhine, Danube and Moselle. A few changes
have been made. A new name, Brabant, after a former Fred Olsen vessel, now adorns the white hull. Onboard pricing is in sterling and a Fred Olsen cruise manager sails with every voyage. The line has been quick to realise that Fred customers can’t do without their morning cuppa, so, for 2019, tea and coffee-making facilities are being added to every cabin. So far, so good, but new riverboats nowadays come with anything from gourmet speciality restaurants to rooftop herb gardens. Does a new venture like this need something more cutting edge to succeed? I’d say, not if you get it right. So, the friendly atmosphere on Brabant,
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the itinerary and the fantastic food more than compensate for sailing on a slightly older ship. It’s not as though Brabant really shows its age, anyway. Most of the cabins have floor-to-ceiling glass with a door that slides across to create a Juliette balcony. There’s a spa treatment room, where I had an outstanding massage, and a tiny plunge pool on deck. All meals are taken in the light-filled Panorama dining room, while the bright Amadeus lounge aft is popular for coffee, card games and watching the scenery. Granted, it’s not the Scandi-cool décor of Viking’s ships, or the sumptuous interiors of
October 2018 | Forward Uniworld, but then, you’re paying several hundred pounds less than you would for Viking or Uniworld. Brabant’s food could certainly be compared to that of a more luxurious ship: fish in delicate herb sauces, pasta made to order, daily roasts and a delicious vegetable curry, a speciality of the Goan chef, George. I do think, though, the dining room could use one more waiter and there were teething problems at the beginning of the season over how Brits like their bacon in the morning. But these service issues have been ironed out, according to Fred Olsen’s commercial director Peter Deer. “Those first few cruises aside, we’re getting 97 per cent satisfaction ratings of ‘good’ or ‘very good’,” he says. “We’re very happy with that. We’re also getting a good mix of new-to-Fred Olsen and existing ocean customers – and people are repeating for 2019 at the same rate as they do on our ocean cruises.” Excursions cost extra – a sensible move as Fred Olsen’s passengers are an independent lot and would probably baulk at paying for included tours they didn’t really want. Take-up was very low and, instead of trailing round behind a guide, people just did their own thing in port. On a scorching day in Strasbourg, I spotted several shipmates entrenched for an afternoon in a pavement café, tucking into tarte flambée and a bottle or two of chilled Alsace. In pretty Cochem, a half-timbered town in the heart of the Moselle wine-growing district, we climbed the hill to Reichsburg Castle to find the shaded terrace already packed with Fred Olsen passengers enjoying the view over a cool beer. The ship’s fleet of bikes was in constant use. Evenings on board were fairly low key, other than a rowdy quiz night and a local duo who one night got our more extrovert companions yodelling and singing drinking songs. Nevertheless, plans are afoot for more enrichment in 2019. “We want to provide more themes and variety,” says Deer. “We’re planning to get some lecturers from The Arts Society and some who can talk about military history on the Rhine. Wine
A Rhine cruise on Brabant (moored, centre) features fantastic food such as the lunch buffet (top) and also spacious cabins (bottom)
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October 2018 | Forward
and music is an obvious pairing, so we are looking at that for the Danube. We’re also thinking about getting some more bicycles to allow for independent exploration or perhaps some guided tours.” The 2019 season, Deer says, is already in a better position than this year. “We’re 15 to 20 per cent better sold already than we were at this stage for 2018,” he comments. However, the line has no plans to build its own riverboat. “What we’ve learned is that the complexities of river cruising are very different from those of ocean cruising,” Deer says. “Amadeus know what they’re doing and they’ve done it for many years. So, for the time being, we’re happy to charter and allow someone who has the expertise to operate our river programme.”
THREE RHINE CRUISES Eight days including the Moselle
The Rhine in a week
The last word in river luxury
Fred Olsen River Cruises – Brabant Düsseldorf–Basel October 2, 2019 From £1,399pp
Viking River Cruises – Longship Tialfi Amsterdam–Basel November 30, 2019 From £1,895pp
Crystal River Cruises – Crystal Bach Basel-Amsterdam March 31, 2019 From £3,200pp
Affordable cruising on a friendly ship that is specifically aimed at Brits, with flights included. Excursions extra and drinks package available from £10 per person per night.
Viking’s contemporary Longships are sleek and minimalist – and shore excursions are included in every port. This itinerary includes excursions, wine with dinner and flights.
A week on one of the poshest riverboats afloat, including butler service, all drinks, fine dining in a choice of venues and excursions in every port. Flights are extra.
CRUISE-ADVISER.COM
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Promotion
In a booming river cruise market, CroisiEurope offers plenty of USPs The French-owned line is outpacing the growth of the sector thanks to a mix of competitive prices, quality food and a large fleet round the world – and the travel trade is a major part of their strategy going forward From sauntering down famous European rivers like the Danube and Seine, to touring the mysterious waterways of Asia – it’s easy to see why the river cruise sector is booming right now. According to Clia’s most recent statistics, the river cruise sector grew by 21 per cent last year – incredible given how well-established the market already is. What’s even more extraordinary is that one of the sector’s biggest players, CroisiEurope, actually outpaced that growth – increasing its trade sales by an almighty 23 per cent. When you look a little closer, it’s not surprising why.
With a fleet of 55 vessels operating across 20 rivers around the world, CroisiEurope has one of the biggest footprints of any river company in the world. The company operates on everything from the Rhine and Danube, to lesser known rivers such as France’s Loire and Spain’s Guadalquivir, as well as more exotic tours in Africa and Cambodia. “We’ve always had a solid base in the UK,” explains John Fair, UK sales director. “However, we are now kicking on. We have opened a call centre here. We’ve invested in our UK team. The trade is a major part of our strategy going forward.”
For Fair, investment in the UK team is going to come with investment in the UK travel trade. That’s included building an agent portal that gives live pricing, developing Clia training modules, attending trade shows and plans to dramatically increase the number of agent fam trips in 2019. “The sector is booming at the moment,” Fair adds. “Agents are always interested in alternatives in the market, especially ones that offer such quality at a reasonable price point. CroisiEurope offers something totally different to what else is out there – we have an incredible amount of unique selling points.”
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Those points of differentiation start on board – where CroisiEurope includes all food and all drinks in the price of the cruise, remarkable given the company’s very attractive price point. Being a French-owned cruise line also means that the food on board is taken extremely seriously. “Our onboard offering is incredible,” Fair says. “France is known around the world for the quality of its produce and gastronomy – and given that we are the only French river cruise operator in the world, we make sure that we fly the flag when it comes to our cuisine.” CroisiEurope offers a wide range of shore excursions, ranging from classical, iconic sights to more active and authentic experiences, all of which are commissionable of course. This flexibility offers clients the choice to pre-book all excursions, or book on board. There is also the bonus of CroisiEurope having such a large fleet. With 55 ships, the company has a presence in most markets across the world – from the Mekong to Russia. Incredibly, that includes six ships on the Douro – a river that increased in popularity by 85 per cent in one year alone,
according to Clia’s own statistics. “People don’t realise how big we are,” Fair adds. “Now that we have more of a presence in the UK, agents are starting to understand that we are a market leading operator – and that they can book through us. “We are making incredible progress,” adds Fair. “The river cruise sector is booming and we are growing our business at an even faster rate.
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As we head towards 2019, we are only going to increase that focus on the trade – it’s the area that I see the most potential going forward and the one that will take us to the next stage of our growth story.” For more information go to CroisiEurope’s trade portal at pro-uk.croisieurope.com or email salesuk@croisieurope.com
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SHIP
A heavenly Hellenic cruise around the Greek Islands with Celestyal Sara Macefield boards Celestyal Crystal and spends a relaxing – and value for money – week with her family, enjoying both the incredible scenery and the food A blood-curdling scream cuts through the tranquil peace of the sunset, followed by a loud splash as a young girl hurls herself off a dizzyingly-high cliff into the sea’s inky waters below. Her friends gaze after her plummeting figure in awe and we spend the next few minutes watching in amusement as they try – and fail – to pluck up courage to follow her. This is as exciting as life gets on the isle of Milos in the Greek Cyclades where Hellenic line Celestyal Cruises is virtually the only one to visit. The pocket-sized outpost is refreshingly far off the route of larger ships that sail through the Greek islands, and there’s a deliciously undiscovered feel as we jump aboard
a tourist boat to follow the coastline of roughly-hewn ivory cliffs before stopping to plunge into enticing aquamarine waters and swim through mysterious caves. Later, a coach takes us to Sarakiniko on the north coast, famous for its milky lunar landscape that isn’t only perfect cliff jumping territory (as we witness), but additionally serves as a suitably space-age backdrop for trendy magazine fashion shoots. It’s a complete contrast to the bright lights and lively buzz of Mykonos, where our ship, Celestyal Crystal spent the previous evening – the first of two overnight stops on our week-long voyage from Piraeus which enable us to explore night-time
attractions without worrying about missing the ship. On Mykonos, we spend the day wandering narrow, cobbled alleyways weaving past pristine whitewashed houses with trademark blue doors and balconies, interspersed with tumbling clumps of purple and hot pink bougainvillea, and window shopping in chi-chi boutiques. Following dinner on board, we return to find the streets even busier, thronging with hip young couples and singletons. But there’s a real family feel, too, which is fitting as we’re accompanied by our twin 15-year-old daughters Holly and Dani. It’s a similar story in Santorini, where Celestyal Crystal stays for two
The 900-passenger Celestyal Crystal has a distinctly Hellenic style
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October 2018 | Midship days, giving ample time to explore its capital Fira, sitting 400m high atop jagged cliffs that surround the flooded caldera where cruise ships anchor. This is one of the highlights of the cruise, but our visit gets off to a somewhat inauspicious start when, despite the 90-degree heat, we decide to walk up to Fira instead of taking the cable-car. Forty-five soul-destroying minutes later, we arrive at the top; exhausted and dripping with sweat. Thankfully, the inviting bars and restaurants perched precipitously on Fira’s steep slopes provide the perfect pick-me-up with their breathtaking views. However, drinks aren’t cheap, which makes us appreciate Celestyal Crystal all the more because drinks and gratuities are included, along with three tours to the pretty town of Oia and the ancient cities of Knossos in Crete and Ephesus from Kusadasi. I can’t help thinking what excellent value this cruise offers, particularly for families. While the 900-passenger ship may not be the most modern, with its rather dated décor, limited sunbathing space and slightly odd pool layout, the friendly crew, homely atmosphere and spotlessly clean surroundings duly compensate. The style of Celestyal is distinctly Hellenic, which makes it refreshingly different to the norm, with bouzouki music and innovative entertainment themed around traditional dancing and ancient mythology. Greek cuisine brings an extra flavour to an impressive culinary line-up in the main restaurant where memorable treats include one of the best moussakas I’ve tasted along with unfamiliar specialities such as cheese saganaki (fried kefalotiri cheese with lemon and honey), though there are plenty of international options too. Even the Sana Spa is Greek themed and a haven of heavenly value with keenly-priced treatments and no hard sell or expectation of a gratuity. The days speed by and it’s no time at all before our final evening arrives. As we relax on deck and toast the final stunning sunset to the soft strumming of bouzoukis, I reflect that the Greek gods have obviously been smiling down upon us this last week.
SHIP SHAPE Celestyal Crystal Built: 1980 Crew: 406 Decks: 10
Cabins: 476 Balcony suites: 53 Capacity: 900
Launched as the Viking Saga in 1980, Celestyal Crystal joined the Celestyal fleet after the company rebranded from Lpuis Cruises in 2014
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October 2018 | Midship
BUDGET CRUISE
How to keep cruise costs down and help your bookings go up Sam Ballard looks at ways of minimising cruise costs and convincing those customers who would normally be put off by the price to get on board Have you ever had a customer come in to your store and baulk at the price of a cruise? It doesn’t matter how you break it down for them – and go through how much value they’re actually getting per night when you take into account the accommodation, meals, entertainment and sometimes a whole lot more. Champagne tastes and beer budgets, anyone? Well, while there is just no pleasing some people, there are some things that you can do to help your cause and bring the price of a cruise down…
Cabin type
Has your budget-conscious customer considered taking a lower grade of cabin? While there’s no doubt that a balcony can be an intrinsic part of the overall cruise experience, few people would argue that they are likely to use a balcony more on some itineraries than others. If you are sailing through areas such as Alaska or the Norwegian fjords, where you can sit and watch the landscape for hours on end – then watching from out on deck is just as enjoyable. Inside cabins are also becoming more and more technologically
advanced. Lines such as Disney and Royal Caribbean offer digital screens in some inside cabins that display views of the outside – with the odd Disney character flying past. There are also, perhaps rather confusingly, grades within grades – ie not all balcony cabins cost the same. Some might have a restricted view, while others might be closer to the bow or stern where you will feel the roll of the ship more than you would if you were in the middle. All of this is taken into account and so there are chances to bag a bargain if you know where to look.
A virtual balcony on Royal Caribbean can be a cheaper alternative to the real thing
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October 2018 | Midship Itinerary
Another great way of saving your client money is by booking them on a ‘repositional’ cruise. These are sailings that most ships undertake during the year as a ship goes from its winter and summer season – between the Caribbean and Mediterranean, for instance. This means customers can often be booked on quirky itineraries such as MSC’s Venice to South Africa (via Mauritius and the Seychelles) – 26-nights at £1,399 for an inside cabin – or a Singapore to Brisbane cruise with Holland America Line for 26 nights from £2,499 per person. “These Itineraries are fantastic value for anyone who wants to do something different or as part of a longer holiday enabling them to enjoy a combination of land and sea across different continents,” explains Samantha Wilkinson, a travel consultant at Delmar Travel. “It is also a way to enjoy those one-off bucket-list experiences like crossing the Atlantic, sailing from Europe to Asia via the Suez Canal or cruising Australia to Canada to name a few.”
Time of year
Peak season cruises cost more than shoulder seasons, that much is obvious. But, the difference could surprise you. A Cunard transatlantic crossing from Southampton to New York costs about £1,759 per person for a balcony stateroom in June – in November this year you can get an inside stateroom crossing for just £859, including flights. “When it comes to river cruises, low season rates – late March to end of April and mid-October to the end of November – are usually cheaper than peak rates in brochures and online,” explains James Hill, of GoCruise. “Additionally, most operators in Europe look to fill their ships by offering discounted rates across the board – so look out for two-for-ones, category upgrades, single supplement offers and business class flights packaged in. “For the Mekong, I often see deals such as free flights, second passenger flying for free and upgrades. The key is keeping your eye on offers when they come up.”
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VIKING CRUISES
Island life Beginning in Puerto Rico’s capital, San Juan, Anthony Pearce explores the Caribbean on board Viking Sea and realises that there is no better way to see this incredible part of the world
October 2018 | Midship It’s a cliché but it rings true: time seems to move more slowly in the Caribbean. Long days are spent lazing on pristine beaches, meandering through historic port towns, exploring the beautiful countryside and indulging on rum and incredible food – the stresses of everyday life long forgotten. We’re here with Viking Cruises, on its 10-night West Indies Explorer itinerary, and over the next week will take in St Lucia, Barbados, Sint Maarten, St Thomas, Guadeloupe and more. There are other ways to see the Caribbean, but it’s difficult to think of any better than a cruise, hopping from one paradise to another. Our journey begins in San Juan, Puerto Rico’s colourful capital, connected to the UK via Miami, New York or Charlotte Douglas in North Carolina (the latter proving less stressful than the sprawling Miami International Airport). The second-oldest Europeanfounded settlement in the Americas, San Juan is a fascinating introduction to the Caribbean, and a great springboard from which to explore it. Puerto Rico is the fourth largest island and San Juan the third largest metropolis in the region, a contrast to some of the tiny islands to follow. In the city’s charming Old Town, Spanish influence remains: cobblestone streets and colourful colonial buildings – reds, blues and greens – are overlooked by a 19th century fort, the imposing Castillo San Cristóbal, from where the first cannon was fired in the Spanish-American War. But it’s the city’s lively bar and restaurant scene that make it worth a pre or post-cruise stay. The country has remained in the news because of the damage sustained during last year’s hurricane season, some of which still remains. As an unincorporated territory of the US, Puerto Rico is reliant on tourism, and guests were greeted enthusiastically when the cruise ships first returned. The next day we sail to St Croix, a late change after Tortola, another of the British Virgin Islands, is removed from the itinerary because of storm damage (it’s now welcoming cruise ships again). It’s the least well-known and least developed port of call on the cruise: unspectacular compared to some other destinations, but St Croix
The colourful Caribbean (clockwise from above): St Croix Bay; Antigua; the aerial tram in St Lucia; San Juan in Puerto Rico
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October 2018 | Midship offers a true slice of Caribbean life. When we arrive on a Sunday morning, the island seems almost deserted. Ours are the first footprints made on the white sand beach a stone’s throw from the pier; in the hour we spend sat under a palm tree, only one other person wanders by. It’s proof that the postcard Caribbean exists – peaceful, pristine and pure. As we stroll inland we’re greeted by gospel sounds escaping from churches, a clue to where the island’s small population is to be found. Viking Cruises has carved out a niche for itself in the ocean cruise market. While it avoids the word ‘luxury’, its ships are inarguably among the nicest at sea. Built in a minimalist and understated style, the vessels are all about form and function, an ideal that rings true to the company’s Scandinavian heritage. Areas such as the Wintergarden and pool deck with its retractable roof may be stunning, but the ships aren’t showy – no feature feels unnecessary or over-the-top. Although not all-inclusive, the cruise price covers one excursion per port, wi-fi, food in speciality restaurants, wine, beer and soft drinks with meals, while the Silver Drinks package, at $20 per person per day, is very reasonable. The line’s fast expansion means that fleet is also incredibly young: Viking Jupiter, which will launch next year, will become the sixth ship since 2015; and there are plans to bring the ocean fleet to 16 by 2027. Its speciality restaurants include Manfredi’s, an Italian grill, where indulgence reigns. On the first of two visits there, I opt for a creamy carbonara starter and the porcini dry-rubbed rib-eye for main – the best steak I’ve had at sea. There’s also the Chef’s Table, which serves up the meal of the cruise – an innovative Venetian set menu with wine pairings. With the drinks package we’re treated to the premium wines (although the house wines are excellent, too). There’s also the main dining room, World Café, and Mamsen’s to choose from. The latter, named for chairman Tor Hagen’s mother, serves breakfast, including ridiculously tasty Norwegian waffles, which I’ve been craving every since. Viking also includes access to its spa, where guests are encouraged to CRUISE-ADVISER.COM
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October 2018 | Midship try the Scandinavian technique of moving between hot and cold rooms. Treatments such as massages are extra, but the spa’s pool, sauna, steam room, ice room and plunge pool are open to everyone. Despite this, there are never more than a handful of people in there. In fact, the ship never feels crowded. It carries 930 guests, but, at 47,800 GT, has a guest-to-space ratio comparable to the luxury lines. Although it’s nice to wander freely, excursions offer a good way of getting to grips with the region’s rich and complex history, allowing guests to learn about its colonial history, slave rebellions and culinary influences. The day after St Croix we take our first paid-for tour with Viking: a scenic railway tour around St Kitts, taking in the former plantation fields, black sand beaches, the calm Caribbean sea and wild Atlantic ocean. The tracks – now for tourists merry on 150-proof rum – were once used for transporting sugar cane. In St Lucia, we spend the morning on the beach before taking another optional tour, heading on an aerial tram into the island’s dense rainforest, where there are around 600 types of plants, trees and shrubs per acre. I expected white-sand beaches and turquoise bays, but it’s striking how green the islands are. St John’s, the capital of Antigua and Barbuda, is the most interesting city we visit, full of character, made up of busy streets, markets and St John’s Cathedral, the 19th century Baroque church which sits above the town. We spend the morning wandering, before taking a taxi to the beach and then back to ship. Taxi fares are regulated on many Caribbean islands, so you don’t have to worry about being ripped off. In Barbados we explore its exclusive Platinum coast, see where Rihanna was born and head to the top of island; in Guadeloupe – where French is the first language – we explore Grande-Terre, the eastern of the two islands, its local markets, beaches, the beautiful Pointe des Châteaux and fascinating cuisines. In Sint Maarten we spend the day on the beach, Caribs beers and books in hand, looking out to the turquoise sea, Viking Sea the only ship in the port. If there’s a better way to explore this incredible part of the world I’m yet to hear of it.
The coast of Guadeloupe (top); Viking Sea docked in St Thomas (centre); the ship’s pool area (bottom)
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MILLENNIALS The cruise industry has long been anchored down in the minds of millennials as the preserve of their parents and grandparents. But it is casting off that image. Less about old-world glamour and set dining times and more about adventure and Instagrammable destinations, millennial cruises are gaining kudos as the industry taps into what younger travellers want: flexibility, the chance to explore multiple stops on one trip and a like-minded crowd to mingle with. Characterised as educated, tech-savvy, global citizens, millennials are all about making connections and exploring. And there is a deepening pool of options to tempt this vast demographic, born roughly between the 1980s and mid-1990s. With everything from European party ships to Far Eastern adventure and African eco-trips, we’ve hand-picked some of the most tempting cruises to grab the attention of your millennial customers. By Emily Eastman.
Where do you want to go?
Short-haul p46
Long-haul p47
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Something different p48
Short-haul Short-haul cruises might be a tough sell to the Airbnb generation, but that’s not stopping a number of cruise lines tailoring itineraries to this market. These ships take guests to Europe’s most popular destinations while aligning onboard entertainment with typical millennial interests: think everything from silent discos on deck and sunrise yoga classes (infrequently taken together) to intimate movie nights beneath the stars and restaurants with a keen eye for presentation. Many are all-inclusive, and therein lies their USP: a zero-hassle alternative to going solo.
What kind of holiday do you want? Active
Cultural
Romantic
Who? Celebrity Cruises Where? Ireland and Iceland When? June 2019 How long? 12 days How much? From £1,399 The millennial generation spans everyone from mid-30s parents to those in their early 20s, and Celebrity manages to cater for them all. Departing from Dublin, Celebrity Reflection takes in Belfast en route to the rugged landscape of Iceland. The capital, Reykjavik, is the perfect launchpad for adventure: guests can snowmobile atop a glacier, go pony-trekking across the wilderness and chase the northern lights. The cruise also visits Akureyri, home to the world’s most northerly botanical garden and a prime spot for whale watching.
Who? U by Uniworld Where? Paris When? October 2018 How long? Eight days How much? From £1,469 U by Uniworld’s millennial offering sailed on to the scene earlier this year, positioned as a moveable boutique hotel that takes the hassle out of travel. The line’s emphasis is on fun, food and finesse, seamlessly integrating clever tech on its ships. Guests on The Seine Experience can expect a veritable cultural feast, with a week of historical sites starting in the City of Lights and taking in Notre Dame, the Palace of Versailles and medieval city Rouen.
Who? Star Clippers Where? Eastern Mediterranean When? June & August 2019 How long? 12 days How much? From £2,585 Star Clippers sets sails and hearts aflutter. Its tall ships ooze romance, drifting atop the crystalline waters of the eastern Med and pausing for sojourns in Italy, Greece, Montenegro, Croatia and Slovenia. Emerald coves nestle beneath lush landscapes en route, while the ports of call promise to captivate and indulge – from the Renaissance wonders of Venice’s Doge’s Palace to the tangled streets of Piran, Slovenia. Plus, with five days in Italy, guests can savour some of the most romantic cuisine in the world.
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Long-haul For a generation that is no stranger to organised tours – the gap-year industry has boomed in recent years – cruises to far-flung destinations should be an easy sell. As well as taking care of travel admin, these trips represent excellent value for money. Meals, excursions and even flights are often covered on all-inclusive long-haul cruises, while other lines will throw in perks such as free drinks packages or cabin upgrades for bookings made within a certain timeframe. Extras aside, the most appealing factor is the chance to tick off multiple bucket-list destinations on one epic trip.
What kind of holiday do you want? Active
Cultural
Romantic
Who? G Adventures Where? Galápagos, Ecuador When? January-May 2019 How long? Eight days How much? From £2,439
Who? Royal Caribbean International Where? Nagasaki and Fukuoka When? December 2018 and March 2019 How long? Six days How much? From £442
Who? Cruceros Skorpios Where? Patagonia When? September 2018May 2019 How long? Six days How much? £1,772
Departing from Ecuador’s capital city, Quito, this G Adventures cruise sails around the west and central islands of the Galápagos. Guests are encouraged to explore, taking in the lush highlands and impressive lava tunnels of Santa Cruz before diving head-first into what the Galápagos islands are all about: the wildlife. Sea turtles, penguins, marine iguanas and sea lions are all native species, as well as a variety of birds and, of course, the giant tortoise.
Royal Caribbean is tapping into the millennial mindset of ‘here to have fun’: its Quantum of the Seas ship features dodgems, a circus school, and a completely interactive entertainment venue. This five-night adventure immerses guests in Oriental culture, departing from Shanghai – with its colonial-era architecture, vibrant markets and enchanting nightlife – and visiting the Japanese cities of Nagasaki and Fukuoka, both steeped in history, with ancient temples and crumbling ruins.
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There is little that is more romantic than gliding through the spectacular scenery of Chile’s Northern Patagonian Ice Field. Chile-based cruise company Cruceros Skorpios sails guests along 1,300km of magical landscape, past the age-old ice formations of the Glaciar San Rafael, through awesome archipelagos, channels and gulfs, and on to the hot springs of Fiordo Quitralco. With all meals and professional guides included, couples can focus on cosying up together against the cold.
Something different Off-the-beaten-track destinations and cruises are not mutually exclusive: with the cruise industry expanding and diversifying, so too is its line-up of itineraries. Cruises offer incredible choice, catering for everyone from the eco-conscious through to party-goers and urban enthusiasts. Millennials might share some common characteristics, but their holiday tastes are as varied as one might expect from an age cohort comprising millions. For those customers seeking something original, here are some ideas for an unforgettable odyssey.
What kind of holiday do you want? Active
Cultural
Romantic
Who? Peregrine Adventures Where? West Africa When? January 2019 How long? Eight days How much? From £1,570
Who? Norwegian Cruise Line Where? Cuba When? April-May 2019 How long? Four nights How much? From £589
Who? Princess Cruises Where? Alaska When? May-September 2019 How long? Seven days How much? From £799
Guests will explore the wildliferich destinations of West Africa on this Adventure Cruising departure from Peregrine Adventures. Marine turtles, crocodiles and manatees bask in the waters of Senegal’s Saloum Delta, while safari trucks and motor-pirogues await in the Gambia’s diverse wetlands. The trip immerses travellers in the natural beauty of this vibrant region. Peregrine is all about sustainable cruising: chartering small ships (capacity for 30-50 people), offsetting its footprint with renewable energy projects and banning single-use plastics on its trips.
NCL’s newly refurbished Norwegian Sun transports guests from the adrenalinefuelled pleasure of Orlando to the sultry rhythms of Havana. This all-inclusive cruise docks in the Cuban capital overnight. The city has compelling energy: its architecture exudes Spanish influence; its art scene is engrossing; history radiates from each sun-drenched cobblestoned street. But Havana is perhaps best understood through its music – the sounds and beats that pulse from bars and clubs after sunset as Habaneros young and old come together to eat, drink and dance.
Offering packages for everything from engagements through to renewals of vows, Princess Cruises does romance like no one else. This seven-day voyage traverses the pristine waters and immutable landscapes of Alaska. Glacier Bay National Park & Preserve is a highlight, its epic ice formations part of a Unesco World Heritage Site. Returning to Seattle via Ketchikan and Victoria, guests can pair off to explore the region’s awe-inspiring wilderness and paradisiacal attractions.
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October 2018 | Aft
DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away
CRUISE LINES!
Information missing or out of date? Email info@cruise-adviser.com
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A-Rosa Lucia Rowe, head of sales UK and Ireland 078 4202 6013 l.rowe@a-rosa.de
Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com
Amadeus River Cruises Natalie O’Mahoney, head of sales 0800 035 6411 natalie@fredrivercruises.co.uk
Celebrity Cruises Katherine Hulatt, trade support 01932 834 379 (option 2) salessupport.uk@rccl.com
AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com
Celestyal Cruises Marios Polydorou, senior manager sales +30 216 400 9631 m.polydorou@celestyalcruises.gr
American Cruise Lines Susan Shultz, director of sales +1 203 453 6800 susan@americancruiselines.com American Queen Steamboat Company Rupert Thompson, managing director 01223 568 904 r.thompson@aqgsa.com APT Touring Jessica Shelton-Agar, national sales manager 01494 736 147/07584 057 341 jessica.shelton-agar@aptouring.co.uk Atlas/Kompas Predrag Krivokapic, president +1 954 258 8531 / +385 9 1975 1735 kompas@kompas.net Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk
Coral Expeditions Jan Jepsen, UK and Europe representative 07702 714 150 jan@intouchrep.com Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk Cruising Excursions Simonne Fairbanks, chief operating officer 0800 091 8274 traveltrade@cruisingexcursions.com
Azamara Club Cruises Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com
Cunard Line Victoria Snelgar, business manager – sales operations 07773 253 279 victoria.snelgar@cunard.co.uk
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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com
Disney Cruise Line Juliet Holden, account executive 080 0171 2317
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Heritage Line Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com
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Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com
Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk
E-Waterways Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com
Hurtigruten Anthony Daniels, head of sales 020 8846 2666 anthony.daniels@hurtigruten.com
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Intrepid Travel Andrew Turner, head of industry sales 080 8274 5719 ukbdm@intrepidtravel.com
Far Horizon Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk
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Fred Olsen Cruise Lines Mike Evans, head of sales 01473 746164 cruise.sales@fredolsen.co.uk
JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk
Fred Olsen River Cruises Hannah Logan, UK Sales Manager 0800 035 3189 hannah@fredrivercruises.co.uk
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Katerina Line Dea Baretincic, sales manager +385 51 603 409 dea@katarina-line.hr
French America Line Kevin Griffin, director 020 7723 2450 kcgriffin@frenchamericaline.com
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Latin Routes Jessica Dennison, director 020 8546 6222 info@latinroutes.co.uk
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G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com
Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk
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Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com
Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07921 223 176 aishling.mcloughlin@hl-cruises.com
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Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk
The Majestic Line Marie McGhee, sales manager 01369 707951 info@themajesticline.co.uk
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Manatee Amazon Explorer Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com
Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com
Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk
Ponant Stephen Winter, international sales director 0800 980 4027 swinter@ponant.com
MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk
Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com
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National Geographic Expeditions Hannah Logan, UK sales manager 0800 440 2552 sales@fredholidays.co.uk Noble Caledonia Agency sales 020 7752 0000 agencysales@noble-caledonia.co.uk Norwegian Cruise Line Nicky Foot, director of business development UK & Ireland 07408 855 679 nfoot@ncl.com
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Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com Agency Sales 0345 505 1920 AgencySales@OceaniaCruises.Com One Ocean Expeditions Debra Taylor, new business development 07956 852 197 debra@toucanmoon.com
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P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com Pandaw Andre Dreyer, sales & marketing manager +841 1 664 836 482 andre@pandaw.com Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk
Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk Princess Cruises Mark Lowman, manager – sales operations 023 8065 6531 mark.lowman@princesscruises.co.uk Pullmantur Simon Chambers, operations manager 0800 021 3180 simon.chambers@fredholidays.co.uk
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Quark Expeditions Pushparaj Shetty, senior distribution manager +1 416 645 8248 push.shetty@quarkexpeditions.com
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Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com Rocky Mountaineer Steven Harris, regional sales director 07970 519 164 sharris@rockymountaineer.com Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk
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October 2018 | Aft
Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com
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Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk
Travelsphere & Just You Sarah Weetman, head of trade sales 07748 843 244 sarah.weetman@travelsphere.co.uk
Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk
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SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com
Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk
Uniworld Rachel Healey, national sales manager 07408 855 544 rachel.healey@uniworld.com
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Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.co.uk
SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com
Viking Cruises Andrew Schweitzer, key account manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com
Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com Silversea Sales support 020 7340 0700 salesuk@silversea.com
Volga Dream Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk
Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk
Voyages to Antiquity Amy Sykes, partnerships manager 01865 302 2565 a.sykes@voyagestoantiquity.com
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Tauck Kathryn Coles, UK country manager 080 0810 8020 tauckreservations@tauck.co.uk
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Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk
Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk Touchdown | Travel Industry Services Robbie White, head of cruise product 020 8607 3805 rwhite@touchdown.co.uk
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October 2018 | Aft THINGS TO DO
GAMESROOM
Each month, we bring you a selection of things to do on your lunch break or journey to the office
CROSSWORD See the next cruise adviser in November for the answers
SEPTEMBER SOLUTION
ACROSS
DOWN
1. Total (3) 3. Top waltzer (7) 8. Backwards at sea (6) 9. Excursion (4) 10. Suffragettes’ desire (5,2,4) 12. Not typed (11) 13. Pointers (4) 14. Scandinavian kingdom (6) 15. Israeli parliament (7) 16. Levy (3)
2. Travel target (11) 4. Massive quantity (3) 5. Diversions afloat (10) 6. South Atlantic tropical island (5,6) 7. Wesleyans (10) 11. Rocky outcrop (3) 14. Who must be obeyed (3)
SUDOKU
See the next cruise adviser in November for the answers
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October 2018 | Aft
QUIZ See bottom of page for answers
1. Potsdamer Platz is a square in which city? 2. Guadeloupe is an overseas territory of which country? 3. What official language of South Africa evolved from the vernacular of the Dutch settlers of the 18th century?
8. In what year was the Spanish Armada defeated? 9. Renaissance Cruises built how many R-Class vessels? 10. Poutine is a delicacy from which country? 11. The Great Fire of London started where?
4. Le LapĂŠrouse is a ship sailing for which cruise line?
12. Thomas Telford was known for his work in which field?
5. What alcoholic drink is known as the Green Fairy?
13. What is the newest US state?
6. Who wrote Brave New World?
14. What song gave Oasis their first number one in the UK singles chart?
7. Who won an unexpected landslide victory at the 1945 general election?
15. What is the name of Saga’s first purpose-built ship?
QUIZ ANSWERS 1. Berlin; 2. France; 3. Afrikaans; 4. Ponant; 5. Absinthe; 6. Aldous Huxley; 7. Labour, led by Clement Attlee; 8. 1588; 9. Eight; 10. Canada; 11. Pudding Lane; 12. Civil engineering; 13. Hawaii, 1959; 14. Some Might Say, 1995; 15. Spirit of Discovery
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October 2018 | Aft
RECIPE
In the galley
For more recipes, see cruise-adviser.com/tag/recipe
The best recipes to be found at sea. This month: Silversea’s duck breast served with William potatoes and orange and grapefruit segments
AND TO DRINK... Silversea’s wine ambassador Lawrence d’Almeida’s top picks to accompany this dish are Tommasi Valpolicella Classico Superiore Rafaèl or Guigal Côte Rôtie Brune et Blonde 2014
Ingredients 4 portions of duck breast, about 180g each 100ml honey 100ml Sherry vinegar 100ml port 400ml thickened reduced duck stock Salt and freshly ground black pepper 500g potatoes, boiled, drained and mashed 50g butter Salt, pepper and nutmeg to taste Method Trim the fat on the duck into a neat rectangle and lightly score
with a sharp knife into a trellis fashion. Season the duck with salt and pepper. Heat a non-stick oven-proof pan over a medium-high heat. No oil is required. Place the duck in the pan, skin-side down. Cook gently, allowing the skin to crisp up. After three to four minutes, turn and finish cooking for another three to four minutes. Transfer to a warm plate and set aside to rest for five minutes. For the sauce, add the vinegar and honey to the pan used to cook the duck, stirring to de-glaze and
reduce to a syrup. Add the port wine and reduce by half. Pour in the duck stock and reduce again to create the required consistency. For the potatoes combine all and adjust seasoning. Form into a miniature pear shape, dip in flour, beaten egg and fine breadcrumbs. Carefully peel and trim the fruits Using a knife, cut between each section of the fruit. Carve the duck breast into slices and present on the plate with the William potatoes. Arrange the fruit segments in a decorative manner and dress with the sauce. CRUISE-ADVISER.COM
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October 2018 | Aft
LOOKOUT
Images from the latest industry events 1. Clia’s Great British Beach Clean was held at West Wittering in Sussex. Among those taking part was cruise adviser’s own Simon Leeming (fifth from the right, wearing sunglasses). 2. Shearings Holidays has been visiting agents to promote its 2019 European brochure. Claire Dutton, national key account manager, is pictured with Katerina McGouldrick, travel adviser at Book In Style, Leyland. 3. Saga invited agents and media to a special performance by Jools Holland at Boisdale of Belgravia last month. The Club, by Jools, will be a venue on Saga’s new ship, Spirit of Discovery.
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4. Fred Olsen Cruise Lines celebrated an historic coming together of its fleet of four ocean ships – Balmoral, Braemar, Boudicca and Black Watch – at the lines Captains in Cádiz event in the Spanish port on September 10. 5. The annual Crystal Agent Achievement Awards took place on No Man’s Fort off the coast of Portsmouth on September 25.
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October 2018 | Aft
FINAL WORD
Four years of changes and challenges As cruise adviser prepares to celebrate its fourth birthday (we’re having a party, you’re all invited) Sam Ballard reflects on the changes in the industry in that time This December marks four years since we printed our very first edition of cruise adviser. This issue is our 29th and so much has changed in the intervening years. We’ll be celebrating with a party in east London (of course you are invited – but please do RSVP to info@cruise-adviser.com soon as places are limited) for a night of drinks and prizes. However, our upcoming anniversary also got me thinking about the ways in which the industry has changed since late 2014. The most obvious change is size. Back then we were talking about a UK cruise industry that was roughly 1.7 million people – now we are on the verge of hitting that magic two million mark. Ships are continuing to get bigger, too. Back then we were talking about Britannia, P&O’s whopping 3,500 passenger ship. Iona, the line’s next ship, will be able to handle about 5,200 passengers.
According to Clia’s Cruise Review, lead times for cruise bookings have steadily got longer since 2013, an important factor after about six years of decline. The average booking is now made seven months before departure. Cruise passengers in their 40s grew by double digits in both Northern Europe and the Caribbean. Even more exciting is the fact that nine out of 10 cruise passengers plan to take another cruise within the next year – backing up what we in the industry already know, which is that once you get someone on a cruise ship they will keep booking time and time again. cruise adviser has covered a lot of ground, too. We’ve written about all of the industry’s major ship launches and run features about far-flung destinations such as the Galápagos, Chile, China, Myanmar and the Caribbean – as well as spots closer to home, from Sicily to the Norwegian
fjords. We’ve interviewed top cruise line bosses and covered trends to help travel agents sell more cruises. There is no doubt that it’s been an incredible journey to get here and we are only just getting started. Our Christmas Bash will be the first event we’ve ever held – and it won’t be our last. We’re also going to look to expand our portfolio even more in 2019 and are excited to share our plans with you soon. If there are any ideas that you’ve got about areas we should be covering then get in touch through the usual channels. Thanks again for reading cruise adviser, we really do appreciate your support. We’ve enjoyed every minute of reporting on this great industry of ours – and have the awards to prove it – and look forward to seeing what the future holds! Having had front row seats to the last four years, one thing is for sure: it’s definitely not going to be boring.
COMING NEXT TIME American Duchess
Ports of call: Vancouver
Great Barrier Reef
Jane Archer boards American Queen’s newest ship as she travels on the Illinois and Mississippi rivers
We take a closer look at Canada’s coolest city – offering amazing food and easy access to Alaska
James Litston travels to Australia to see the Great Barrier Reef on a trip with Coral Expeditions
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