Cruise Adviser – March 2020

M O S CO W | S M A L L S H I P S | H O W TO S E L L : FA M I L Y

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

M A R C H 2020

Mexican waves

Jane Archer discovers the lesser-known delights of Puerto Vallarta and the Pacific coast

WONDER I S A P L AC E YO U R E AC H FA S T E R B Y TA K I N G T H E SCENIC ROUTE At Fred. Olsen, our ships are smaller and our knowledge of the world’s most beautiful sea routes is unparalleled.

We take our guests via the hidden gems that lie between our major destinations. Through the Corinth Canal in Greece, for example, or the UNESCO-listed Norwegian fjords. Because with us, it’s not just about the destination, it’s about the journey.

Fred. Olsen, small ships for a big world.

NEW! Worldwide itineraries just launched for 2021-2022.

Call Trade Support on 01473 746164, or visit your dedicated agent website at fredolsencruises.com/agent

March 2020 | Forward EDITOR’S LETTER

Little and large: cruise in all shapes and sizes CRUISE ADVISER

As Jane Archer writes on p38, most large and mainstream cruise ships usually sail tried-and-test routes in the Caribbean or Mediterranean, so when Carnival Cruise Line announced it was to deploy its new arrival Carnival Panorama on an itinerary to the Mexican Riviera, it caught our eye. She joined the ship on its inaugural one-week cruise from California’s Long Beach to Cabo San Lucas, Mexican Mazatlán and Puerto Vallarta in Mexico. The former – waves a resort city on the southern tip of the country’s Baja California peninsula – has it all: beaches, watersports and great bars. With the guarantee of good weather and even better food, it’s got everything you could want from a cruise holiday, while Panorama provides the sort of family friendly entertainment you’d expect from a Fun Ship.

From large to little, in this issue, we also look at the continued rise of smallship cruise. From ultra-luxury mega-pyachts to expedition vessels, the market is one of cruise’s most exciting, providing intimate surroundings and access to ports that the larger vessels just can’t manage (p46).

Of course, with the reports from the Diamond Princess in Yokohama and the deployment of other vessels in the region, it’s been a sobering month for the cruise industry. We share our thoughts on p58 and explain why it’s important to become ambassadors for cruise and help dispel rumours when you can.

We hope you enjoy reading.

THIS MONTH WHAT WE LEARNT

P22

M O S CO W | S M A L L S H I P S | H O W TO S E L L : FA M I L Y

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

MARCH 2020

MARCH 2020 CA-45

Jane Archer discovers the lesser-known delights of Puerto Vallarta and the Pacific coast

MOSCOW HAS ITS VERY OWN CAT THEATRE Kuklachyov’s Cat Theatre is just one of the things that makes the Russian capital a unique place to visit

P28

REGENT’S NEW SHIP HAS A MATTRESS WORTH £200,000 The Vividus mattress is so comfortable it is known as the Rolls-Royce of Rest

P33

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CRUISE ADVISER

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3

DISNEY CRUISE LINE HAS KIDS’ MAKEOVERS The Pirates League transforms kids into pirates or mermaids – hence it’s in our How to sell: family guide

Small ships, such as Intrepid’s Peregrine Dalmatia, reach the parts larger vessels can’t (p46)

Contents MIDSHIP 28

33

The comfort of sheer luxury Regent Seven Seas Cruises’ latest ship Seven Seas Splendor lives up to its name.

Sam Ballard details the finest elements on board How to sell: family Jane Archer looks at the wealth of cruise options

available for families – from tots to teens and multigenerational trips 38

Take me to the Riviera Jane Archer boards Carnival Cruises’ new ship Carnival Panorama for a sailing south from Long Beach to the magnificent Mexican Riviera

– a destination that is worth getting to know 46

Small is beautiful As Emerald and Ritz-Carlton join Scenic in the super yacht game, we look at the growth of small-scale cruise Turn over for more CRUISE-ADVISER.COM

4

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For reservations please call our reservations team on 0207 340 0700.

Terms and conditions apply. Visit www.silversea.com/terms-and-conditions for complete Terms and Conditions.

March 2020 | Forward

The GUM department store in Moscow (p22) and the German city of Cologne could be a family favourite (p33)

FORWARD 3

Editor’s letter

8

News Agents get a first look at Virgin Voyages’ Scarlet Lady in Dover, plus the latest from Aurora, Coral and Seabourn

12

New hires A round-up of the latest industry appointments

15

Incentives The latest trade initiatives

18

Interview: Clia Andy Harmer tells Sam Ballard how the organisation is steering cruise lines in the right direction when it comes to the environment

22

Ports of call: Moscow Sam Ballard profiles the incredible Russian capital – now an increasingly popular river cruise destination

AFT 49

Directory All the cruise line contact details in one place

54

Gamesroom While away your lunch break by trying your hand at our crossword, sudoku or quiz

56

Lookout A special report from the UK

Cruise Awards – Carnival’s special event celebrating the UK trade – including an interview with John Hays from Hays Travel, who were one of the big winners 58

Final word Sam Ballard on the industry’s response to coronavirus Email info@cruise-adviser.com to share your thoughts

CRUISE-ADVISER.COM

6

WHAT IF VIRGIN BUILT A CRUISE… They didn’t. They built a Voyage!

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NEWS

Do you have a story for us? Email info@cruise-adviser.com

VIRGIN VOYAGES

AURORA EXPEDITONS

‘First Mates’ head to Dover to join Virgin Voyages’ new Scarlet Lady

Adventure line launches new UK trade website

Virgin Voyages has hosted its first agent guests on board Scarlet Lady in Dover, before it makes its way to Liverpool and the United States.

The new 2,770-guest, adults-only ship will be based out of Miami and sail four, five and seven-night itineraries, all of which will call at Virgin’s private Beach Club at Bimini.

The company’s early ambition was to create a new category within the industry. All restaurants are included within the fare, as are gratuities, wi-fi, exercise classes and “basic beverages”, which include filtered still and sparkling water, non-pressed juices, sodas, teas and drip coffee.

The food offering is particularly strong given the ship has more than 20 different places to eat, including Razzle Dazzle, a vegetarian restaurant; Gunbae, a Korean BBQ; Pink Agave, an upscale Mexican; and Extra Virgin, an Italian restaurant.

There is no main dining room or buffet, although The Galley is a food option with numerous made-to-order

CORAL EXPEDITIONS

food stations within one space. All alcohol is chargeable.

The ship comes with a number of unique offerings, including Squid Ink, a tattoo parlour, and retail options that stock brands making a positive impact – such as sunglasses made of upcycled ocean plastic. The ship is also plastic and tree free.

Group exercise classes are included while the ship also has a vast gym.

Entertainment is immersive and there are specially designed shows in The Red Room, a transformational entertainment space. Beyond that, drag queens and resident artists roam the ship. However, there was concern regarding some of the features on board, including the size of cabins (particularly bathrooms) and the swimming pool. All non-suite cabins have a bed that is turned into a sofa during the day.

Feedback from agents was that the ship would be perfect for guests who typically enjoy stays in the likes of Ibiza or Las Vegas.

Aurora Expeditions has launched a dedicated UK website (auroraexpeditions.co.uk) with a live booking portal, which now quotes rates in GBP for their European and Arctic programmes.

The Australian line said it was created in response to UK trade demand. The site allows agents to book direct and reserve places with real-time availability, live offers, selection criteria searching and activity requests and now a rate in the enquirer’s local currency.

The operator has also announced it is offering solo guests travelling on selected voyages sole use of a cabin with no single supplement.

The itineraries are: West Greenland Explorer (May 18), Iceland Circumnavigation (June 2), Inuit Arctic and Beyond (September 23).

Autralian line to explore world’s small islands Coral Expeditions has launched its Small Islands of the World series, which comprises 16 new voyages across four regions. The new itineraries are part of Coral’s celebrations for its 35th year of expedition cruise.

The line’s expedition ships Coral Adventurer and Coral Geographer will take guests to explore the islands of the Pacific Ocean, including British Overseas Territory the Pitcairn Islands; Japan, including the Ogasawara Islands, dubbed the Galápagos of the Orient; the Philippines; and into Micronesia and New Guinea, where guests can immerse themselves in tribal cultures.

Bookings made before April 31 are eligible for a 10 per cent discount.

CRUISE-ADVISER.COM

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March 2020 | Forward

OPINION

SEABOURN & HAL

The art of slow travel Will Sarson, brand comms and specialist product, Riviera Travel

As the travel industry contends with over-tourism, under-tourism, climate change and the concept of wellness in travel, slow travel has emerged as an incredibly influential travel trend that is likely to dominate the travel agenda for the coming years.

Slow travel not only focuses on the journey itself (be it by rail, cruise or foot), but it also encourages travellers to fully engage with the destination they are visiting. The more considered journey allows the traveller’s mind to disconnect, wander and dream, giving travellers a tangible sense of rejuvenation – the kind which can only be achieved with a significant change in pace.

The cruising ethos perfectly aligns with the notion of slow travel.

Journeys taken at a tranquil tempo and longer itineraries are the ultimate manifestation of this trend. At Riviera Travel we have been breathing and living slow travel long before it made Abta’s 2020 Travel Trends list. We truly believe that there is no better way to experience Europe’s rich cultural heritage than sailing along

the Danube and taking in the grand baroque architecture, medieval cities and quaint hamlets.

Sail and rail packages also allow guests to indulge in the pleasure of slow travel. Again, is there a better way to enjoy the breathtaking beauty of the Swiss Alps than on the Bernina Express or sailing serenely through the Rhine Gorge, taking in the view from our panoramic lounge with a glass of G&T in hand. These transformative experiences provide a sense of wonderment the traditional ‘fly and flop’ simply cannot deliver.

Additionally, Riviera Travel’s expert tour managers really get under the skin of a destination.

Our cultural, historic and foodie tours allow guests to really connect with the place that they are visiting by learning about the history of destination through exploring Unesco sites or architecture of note, sampling local food and meeting people who live and work in the area. We provide the inside track to a destination.

Cruising perfectly combines relaxation and discovery.

The slow travel movement is an exciting opportunity for the cruise industry to create rewarding itineraries that unveil new destinations and revive old favourites.

Value added options, smaller ships and longer itineraries all encourage traveller to reacquaint themselves with the lost art of repose.

CRUISE-ADVISER.COM

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Extra commission and new agent events announced

Ultra-luxury line Seabourn – and its sister company Holland America Line – are offering a bonus four per cent commission to agents on selected 2020 sailings.

The incentive is part of Seabourn’s third annual Global Partner Appreciation event.

The event runs until April 30 and will see the line’s sales teams reinforce and strengthen their commitment to travel partners through complimentary events to showcase the latest Seabourn news, including the upcoming launch of the expedition ship, Seabourn Venture, in the summer In the UK, the events will take place in a number of towns and cities between March 2 and April 22. For further information, or to register, email salessupport@ seabourn.co.uk.

“We are truly excited about sharing Seabourn’s news, immersive videos and sales tools with agents across the UK,” said Wendy Lahmich, director of sales UK & Ireland. “We are looking forward to meeting up with our valued partners and new-toSeabourn agents who will learn more and enjoy a few surprises.”

FAMI LY S AL E NOW O N Offer ends 31 st March 2020

To find out more, vist MyClubRoyal.

Discount applies to the second guest sharing the same eligible stateroom on selected sailings. †Fare only savings and amounts vary by stateroom and destination. **Prices may vary and exclusions apply. Offer ends 31st March 2020. Additional T&Cs apply.

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WHERE DO I SIGN UP? Simply visit MyClubRoyal, register and then complete the We Are Royal module to get access to Club Rewards!

March 2020 | Forward

NEW HIRES

Travelopia appoints Erin Johnson as new marketing director

Two new additions to AmaWaterways team River cruise line AmaWaterways has announced two new additions to its Guildford-based team.

Natasha Warren has joined as marketing manager, covering the role for Sarah Thompson who is taking maternity leave. Warren has worked at Royal Caribbean for the last 15 years in a variety roles. Meanwhile, Sarah Le Goff has joined from the US-based AAA East Central as trade marketing executive. At AmaWaterways she will be dedicated to supporting and developing business via the trade.

Karl Muhlberger joins Crystal Cruises Travelopia, the specialist travel brands portfolio company, has appointed Erin Johnson as marketing director of its tailor-made division.

Johnson joins from luxury cruise line Silversea, where she was UK & Ireland marketing director.

She will cover the Hayes & Jarvis, Sovereign, Citalia and Austravel brands and report to commercial and brand director Helen Adamson.

Adamson said: “Erin is wellrespected and well-known and has a track record in delivering successful marketing strategies that engage both the trade and consumer markets.”

Johnson said: “I have really enjoyed my time with Silversea. Joining Travelopia, in the exciting sector of tailor-made travel, and at such a pivotal time for the business will be a new challenge for me.”

Karl Muhlberger has been named chief operating officer by Crystal Cruises.

The former Norwegian Cruise Line head of hotel operations has worked for Cunard, Seabourn and Silversea and was also the first Austrian chef to receive a Michelin star.

At Crystal, he will oversee the luxury line’s growing fleet, including hotel services, entertainment, food and beverage operations, concessions, technical services, reservations and guest relations.

“It’s a very exciting time for our business as we expand across all our product lines,” says Phil Hullah as he replaces David Clemson as Riviera Travel’s CEO Phil Hullah has been appointed as CEO

by Riviera Travel, succeeding David Clemson who will stay within the business as a non-executive director.

Clemson, who has been with the company since 2008, increased revenue seven-fold during his tenure, maintaining a track record of 35 years worth of growth. He also started Riviera’s agency sales channel.

Andrew Strong, chairman of Riviera, said: “On behalf of the board of directors, I want to thank David for his outstanding leadership as

CEO. During his tenure, the business has grown into the market leader it is today while maintaining Riviera’s culture of dedication to delivering an outstanding customer experience.”

Clemson said:“It’s been a huge privilege to lead Riviera. I am deeply grateful to Riviera’s fantastic team, its founder Michael Wright and the board for their tireless commitment to the business. I would like to thank our loyal customers and channel partners for continuing to put their trust in us year after year. Having worked with

Phil over the last few months, I am confident that the business will thrive under his leadership.”

Hullah said: “I am honoured and delighted to be taking over as CEO. It’s a pleasure to be working with Riviera’s fantastic team of passionate staff. It’s a very exciting time for the business as we expand across all our product lines and continue to improve the customer experience.”

Hullah joined Riviera in October 2019 and has held senior roles with Laithwaites Wine and John Lewis.

CRUISE-ADVISER.COM

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FIND WONDER IN THE FARTHEST REACHES

THE OUTERKNOWN ADVENTURES OF THE GREAT BARRIER REEF Covering an area of over 2,300 km, Australia’s Great Barrier Reef is one of the Seven Natural Wonders of the World and a UNESCO World Heritage area. Join us aboard Coral Discoverer as we meet a thriving array of charismatic marine species such as sea turtles surfing the ocean currents, clownfish nestled amongst the coral gardens and migrating humpback whales. Share the journey with soaring seabirds and dive and snorkel at far-flung Osprey, Escape and Ribbon Reefs. Learn about ancient Indigenous culture at historic Cooktown and experience a day with expert guides in the World Heritage-listed Daintree rainforest. Enjoy sundowners with the sand beneath your toes at Sudbury Cay. Find freedom in the farthest reaches with Coral Expeditions.

7 nights > All Inclusive > Cairns to Cairns call +44 (0)203 934 7170 visit coralexpeditions.com email explore@coralexpeditions.com

Rhodes, Greece

Your customers can be among the first to set sail on the refurbished and revitalised Norwegian Spirit after her 2020 bow-to-stern modernisation. They’ll enjoy a new port everyday with unique 7-Day Greek Isles and Turkey cruises starting in April.

GREEK ISLES: SANTORINI, MYKONOS & RHODES FROM ATHENS (PIRAEUS)

7 DAYS

•

NORWEGIAN SPIRIT

APR- OCT 2020

GREEK ISLES: SANTORINI, MYKONOS & ISTANBUL FROM ATHENS (PIRAEUS)

7 DAYS

NORWEGIAN SPIRIT

Corfu Argostoli Mykonos

•

Kusadasi

• • • •Patmos •Rhodes •Santorini

Athens

• Athens• •

Volos

•

Inside from

555 PP

£

**

Balcony from

835 PP

£

**

Inside from

554 PP

£

Based on 26 April 2020

Mykonos, Greece

**

•Istanbul

Mykonos

Santorini

Mediterranean Sea

APR- OCT 2020

•Kusadasi •Rhodes Mediterranean Sea

Balcony from

864 PP

£

**

Based on19 April 2020

Istanbul, Turkey

FLIGHTS, OTHER STATEROOM CATEGORIES & SAILINGS AVAILABLE

FOR MORE INFORMATION OR TO BOOK, CALL 0333 336 2915 OR VISIT AGENTS-UK.NCL.EU *The 30% Off promotion applies to the total voyage fare (including the non-commissionable fare) for cruise only bookings made between 4 and 10 March 2020 inclusive for all guests in qualifying staterooms. Discount does not apply to any flight element or to the land portion of Cruise tours or bundles. Government taxes, port expenses and fees, discretionary onboard service charges and gratuities are additional. Discount applies to all guests in qualifying staterooms including those occupied by a single guest paying 200% of voyage fare. Discount will be deducted from the balance payment. Promotion is applicable to new individual FIT reservations. Discount is non-refundable, non-transferable and has no monetary value. Other restrictions may apply. ^The upgrade offer is available on all sailings and for all categories including IX, OX, BX and MX (Guarantee Categories) but applicable terms vary for certain ships and sailings. Upgrade charge depends on cruise length. £99pp for cruises of 7-9 days. Applicable to 1st and 2nd guests sharing a stateroom only (unless otherwise stated). Friends & Family offer available on select sailings only. Single occupants of stateroom paying 200% of voyage fare qualify. **Lead prices are based on inside and balcony categories on featured sailings and are correct at the time of printing. Fares are per person shown in £GBP and based on cruise only, double/twin occupancy including government taxes, port expenses and fees. NCL reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice. Promotions and combinability with other promotional offers are subject to change at any time at NCL’s discretion. All featured promotions are applicable to UK office only. For full terms and conditions of all promotions please visit ncl.com. NCL (Bahamas) Ltd, UK Office, Mountbatten House, Grosvenor Square, Southampton, SO15 2JU. ©2020 NCL CORPORATION LTD. Ships’ Registry: Bahamas and United States of America. 7353.08.2.20

March 2020 | Forward

INCENTIVES

New prizes for a new season from Cruise & Maritime Voyages

Cruise & Maritime Voyages is offering 21 prizes for agents in a new competition based on their new season.

“To celebrate the launch of our Summer 2021 Season, including the maiden season of our new flagship Amy Johnson, we are offering our travel trade partners the chance to win 21 amazing prizes,” said Lisa Jacobs, CMV’s sales director, as she launched the new campaign. “The star prize

is an Apple Watch Series 3. We have recently announced 166 cruises in our Summer 2021 Season programme, so there are plenty of chances to win.”

Other prizes on offer include a personalised Chilly’s bottle, meals at Prezzo, gin boxes and Amazon vouchers. The competition runs until March 31. Agents should register bookings and email competitions@ cruiseandmaritime.com.

Great Rail Journeys offers free Rhine cruise Great Rail Journeys, the York-based tour operator that offers escorted worldwide rail tour holidays, has launched a travel agent competition offering one lucky winner a trip on its Majestic Rhine cruise.

To be in with a chance of winning, agents just need to secure a booking on any of Great Rail Journeys’ cruise offerings departing in 2020 or 2021 and email the booking reference to agencysales@greatrail.com. The competition closes on March 31.

Great Rail Journeys offers river cruises on the rivers and waterways of Europe and also on the Ganges, Mekong, Yangtze and Brahmaputra rivers in Asia.

The lucky winner will enjoy a cabin for two on Great Rail Journeys’ fantastic Majestic Rhine cruise departing October 20, 2020 for seven nights. The Cruise will include standard class rail tickets; meals with beer, wine and soft drinks; a cabin for seven nights onboard MS Amadeus Silver III; fantastic excursions; a fully escorted tour by a tour manager all the way from London’s St Pancras International station.

To find out more, visit facebook. com/groups/GreatRailAgents.

Other ways to win or earn a little bit extra…

Emerald Yacht Cruises is offering a free limited edition beach bag for the first 50 agents who make a booking on their new vessel, Emerald Azzurra. They are also giving away a bag to the first 50 agents who complete their new Agent Academy training module, which is accessible via emeraldwaterways.co.uk/agentportal/agent-academy.

Throughout March, agents booking any Paul Gauguin Cruises 2020 cruise will earn a £100 Lifestyle Voucher. There is no limit to the

number of bookings, so the more cruises agents book, the more money they will earn. All bookings must be made before March 31. For reservations call 020 7399 7691, or visit pgcruises.com.

Throughout March, travel agents can earn £75 per booking across all Crystal experiences thanks to the luxury line’s brand new agent incentive. The incentive is valid for any 2020 summer sailing booked between March 1 and 31; summer sailings are those departing between April 1 and

CRUISE-ADVISER.COM

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September 30, 2020. There is no limit to the number of bookings.

Carnival Cruise Line has announced details of its brand new booking incentive which runs throughout March. Every booking claimed through Carnival Cruise Line’s Loyalty Rocks Club will earn agents 20 points, which are equivalent to £20 and can be exchanged for high street vouchers, holidays, gifts, experiences and more.

To register for the Loyalty Rocks Club, visit loyaltyrocksclub.com.

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Book online at: www.cruiseandmaritime.com Call: 0844 414 6161 Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk Subject to availability. Book by 31st May 2020. Terms & conditions apply. +Applies to sales achieved over £5k for 2020/21.

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March 2020 | Forward

INTERVIEW

Andy Harmer on why it’s now easier being green The Clia UK boss tells Sam Ballard how the organisation is steering cruise lines in the right direction when it comes to environmental protection There is arguably no bigger challenge to the cruise sector right now than sustainability. Whether it’s singleuse plastics, fuel type or any other number of topics, cruise, as with many other sectors of the travel industry, is under the microscope.

However, the industry is doing a lot of work in this space, from the proposed $5 billion joint fund for research and development to the International Maritime Organization’s ruling that fuel types can only have a maximum sulphur content of 0.5 per cent (down from 3.5 per cent).

So, with that level of investment and legislation being delivered, it’s crucial that the messaging is there, too. This is where the likes of Clia come in. The organisation is the conduit between cruise lines and the trade and so is a good first port of call when it comes to finding out more about the industry’s sustainability initiatives. We sat down

with Andy Harmer, the organisation’s UK boss, to find out more. cruise adviser: Are cruise lines acting quickly enough to cut out single-use plastic?

Andy Harmer: Sustainability is integral to how the cruise industry operates, and cruise lines are constantly looking at ways to protect the environment. Many cruise lines have already committed to significantly reducing or completely eliminating single-use plastic on board, in ways such as using refillable toiletries in cabins, banishing plastic straws and giving guests plastic-free water bottles.

How does cruise change the negative image surrounding its environmental impact?

While cruise lines only represent less than one per cent of the global

shipping fleet, the cruise industry is at the vanguard of measures being taken to improve the environmental impact of shipping.

Clia’s areas of focus for environmental improvements include improving fuel standards to reduce emissions, investing in new technologies and designs to transform the global fleet’s efficiency and performance, and collaborating with leading national and international organisations to advance sustainability efforts.

In many of these areas, great work has already been achieved. Clia cruise lines have invested more than £16 billion in the development of new energy-efficient technologies and cleaner fuels, such as the use of liquefied natural gas (LNG) for a ship’s propulsion, which burns cleaner than any other fossil fuel.

Furthermore, in 2018, Clia cruise

CRUISE-ADVISER.COM

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March 2020 | Forward

lines made the first-ever industrywide emissions commitment, pledging to reduce the rate of carbon emissions across the fleet by 40 per cent by 2030.

In what ways can cruise lines help combat overtourism in certain destinations?

Responsible tourism means respecting the destinations we visit. While cruising represents a fraction of the tourism market, we are playing our part. Clia partners with local governments and communities to agree solutions appropriate to local circumstances.

Dubrovnik offers a model – in 2019 Clia signed a memorandum of understanding with Dubrovnik including collaborating on a 2020 berthing policy to manage visitor flow, exploring visitor routes outside the Old Town and supporting the mayor’s “Respect the City” programme. The Dubrovnik partnership is testament to the cruise industry’s commitment to collaborate with communities and preserve the culture and heritage of destinations we visit.

What are the new International Maritime Organization rules and

how is Clia preparing for them?

As of January 1, 2020, the International Maritime Organization (IMO) has stated that ships must use fuel with a maximum sulphur content of 0.5 per cent, compared with the previous 3.5 per cent. This rule affects the whole maritime industry. This will be made possible by innovative technologies in ship design and propulsion, including advances like LNG and initiatives like exhaust gas cleaning systems (scrubbers).

How will the $5 billion sustainability fund be used?

At the end of 2019, several members of the global maritime shipping industry, including Clia, submitted a proposal to the IMO to voluntarily establish the world’s first industryled, collaborative research and development programme. The proposal includes core funding from shipping companies across the globe of about $5 billion over a ten-year period. This programme, if accepted by the IMO, would pave the way for the decarbonisation of shipping, including cruise ships, by accelerating the development of commercially viable zero-carbonemission ships by the early 2030s.

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What can the industry do to ensure ports embrace shoreside power?

Shoreside power allows a ship to have electrical power at berth, meaning its main and auxiliary engines can shut down, reducing overall emissions while in port.

Currently 30 per cent of the global fleet capacity is fitted to operate on shoreside electricity (up 10 per cent in 2018) and 88 per cent of new ships to be fitted with such systems.

There are 16 ports worldwide where cruise ships can operate on shoreside electricity, and construction of a new shore power plant that will power three ships simultaneously is underway in Bergen.

Could we ever see a carbon-neutral ocean-going cruise ship?

There are constant advancements in technologies that contribute towards the cruise industry achieving its goal to reduce the rate of carbon emissions by 40 per cent by 2030.

Five to 10 years ago, technologies such as scrubbers, shoreside power capabilities and LNG as fuel for cruise ships did not exist. Ultimately, the cruise industry is committed to supporting work aimed at achieving the IMO’s target of zero emissions across the maritime industry.

Our biggest ever selection of cruises Introducing our new Amsterdam to Cologne river cruise, the five-star MS Lord Tennyson and Riviera Plus

Our biggest ever • Selection of itineraries, including our first-ever festive cruises over Christmas and New Year • Collection of cruises exclusively for solo travellers • Choice of departure dates

New for 2021 • Five-star MS Lord Tennyson joins our fleet • Amsterdam, Cologne and the Best of Holland & Flanders cruise • Riviera Plus – enhanced services and amenities with selected cabins and suites • More dining options to choose from including new ‘Local Flavours’ menu

Contact us for more details or agency sales support Call agency sales for support: 01283 744307

Call reservations to book: 01283 744370

Email: agencysales@rivieratravel.co.uk

Book online: www.rivieratravel.co.uk/agents

Smart handset with maps, translator, currency converter, unlimited calls, text messages and internet usage, on-board or ashore L’Occitane en Provence toiletries for that extra touch of luxury

New for 2021, we are delighted to introduce Riviera Plus.

Customers in all deluxe and superior suites and all upper-deck cabins will benefit from a wealth of unique, new benefits including:

Bottle of chilled Prosecco on arrival Platter of fresh seasonal fruits during the cruise An aperitif each evening, with our compliments

Our NEW 2021 collection Our biggest ever selection of cruises featuring tempting new dining options and unique benefits

New

Amsterdam, Kinderdijk & the Dutch Bulbfields

Amsterdam, Cologne and the best of Holland & Flanders

5 days from £749

8 days from £1,499

The Blue Danube – Vienna, Budapest & Salzburg

Budapest to the Black Sea – Gems of Eastern Europe

8 days from only £1,099

15 days from only £2,299

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Riviera Travel booking terms and conditions apply. Prices correct at time of print.

March 2020 | Forward

PORTS OF CALL

Moscow Sam Ballard finds plenty to enjoy in the Russian capital, from captivating buildings to bizarre theatre Russia is a land of mystery. Those who have never been know little about it beyond political stories that talk of its bare-chested leader and geopolitical shadow play. Those who have been, however, know the truth behind the headlines. Russia is a country of beautiful landscapes, fascinating history and some of the friendliest people in the world.

As a cruise destination, Moscow can be found at either the beginning or end of a Russian waterways sailing, bookended with St Petersburg.

These itineraries give passengers an incredible insight into Russian life – with some of the most stunning churches you will ever see (just Google Kizhi to see what I mean) as well as world famous cultural institutions (St Petersburg’s Hermitage, the second-largest art musuem in the world, which houses more than three million items in its collection, is hard to beat).

A number of river cruise lines have Russian waterways itineraries, including the likes of Viking, Vodohod, Uniworld, Scenic, Riviera and CroisiEurope operating between Russia’s two biggest cities. Vodohod, the Russian line, runs cruises beyond the Volga, where most Western companies operate, including a Siberian Wilderness itinerary.

Naturally, St Petersburg and Moscow are the two standout ports of call on the most known Russian river cruises. The two cities are incredibly different – St Petersburg’s palaces and waterways have the grandeur of Vienna, while Moscow is far more identifiable as Russian.

Whether that’s because of Red Square, which contains Lenin’s Mausoleum, Saint Basil’s Cathedral and the Kremlin, or because of the

ever-present military you will find there. There is a changing of the guard every hour by the Tomb of the Unknown Soldier.

The Kremlin itself is actually a fortress that contains an entire complex of buildings – you’ll find a number of palaces, an armoury and cathedrals inside. The Assumption Cathedral, the most famous, is where tsars of old were crowned since the 15th century. The Grand Kremlin Palace is the official residence of Vladimir Putin, and is often referred to as Putin’s Palace, although he actually lives elsewhere within the fortress’s walls.

Away from the famous sights, there is plenty else to get your teeth into. Unsurprisingly, shopping is big business in Russia’s capital. If you like retail therapy then a pilgrimage to the GUM department store is a must. The ornate mall looks more like a boulevard in Paris than a shopping centre, with its Gothic lamp posts, stone facades and glass domed roof. Russia’s most iconic department store opened in the heart of the Red Square in 1893, and today shoppers can find luxury stores alongside shops selling gourmet food items and classic Soviet products.

If your guests have an evening free then a visit to the Russian ballet is a must. Many ships offer excursions to a special performance. However, if your guests are aficionados then it’s worth reminding them that the Bolshoi, one of the most spectacular theatres in the world and home to the Bolshoi Ballet, among the world’s oldest ballet companies, is right on their doorstep. A visit is one that won’t be forgotten.

One of the more unusual excursions that Moscow has to offer

22

March 2020 | Forward is a trip around the Metro. This may sound unusual – or even hellish, depending on how you normally travel to work – but believe me, it’s a marvel to behold. Stations are decorated with beautiful frescoes and statues depicting the glorious struggle of the Russian Revolution, and even chandeliers. Some stations look more like the interior of a grand palace than a capital city’s underground network. It sure beats the Victoria Line, anyway.

If your client wants something a little more unusual then point them towards the utterly ridiculous Kuklachyov’s Cats Theatre. Sounds bizarre and, to be honest, it is (who knew you could train cats?).

The felines walk along tightropes, balance on balls and leap between performers. Perfect if you’re looking to be beguiled, for better or worse.

However your client chooses to spend their time in Moscow – whether it’s immersing themselves in the history or heading to a local tavern for a vodka with the locals – the city will leave them enthralled.

Russia is a vast country that offers multiple, fascinating layers to those willing to dive a little deeper and discover more. So, grab your copy of one of Tolstoy’s classics and sit down to a bowl of delicious, vibrant borscht (wonderfully bright beetroot soup) – enjoy!

THREE MOSCOW CRUISES 14 days to the Caspian Sea

13 days to St Petersburg

11 days to Volgograd

Vodohod – MS Konstantin Korotkov Moscow-Astrakhan September 24, 2020 From €2,730pp

Viking River Cruises – Viking Ingvar Moscow-St Petersburg May 17, 2021 From £3,395pp

Volga Dream – MS Volga Dream Place (round-trip) October 6, 2020 From £2,845pp

This itinerarary – named The Real Russia – begins with three days in Moscow, before heading down the Volga to the merchant city of Astrakhan, via Volgograd.

The Waterways of the Tsars itinerary includes three days in Moscow and St Petersburg at each end and includes 10 guided excursions in fascinating destinations such as Kizhi.

This journey on a family owned and operated vessel heads to the city famous for the Battle of Stalingrad in World War Two, via stops at Samara (for the Space Museum) and Kazan.

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CRYSTAL WHERE LUXURY IS PERSONAL

ESPAÑA TO THE COTE D'AZUR BARCELONA TO MONTE CARLO | CRYSTAL SERENITY 9 AUGUST 2020 | 7 NIGHTS | VOYAGE OCY200809-07 EUROPE

MONTE TE CARLO

Marseille Port-Vend rt-Vendres rt-Vend nd d

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Michael Dupont Head of Sales Tel: 07921 949469 mick@cruiseportfolio.co.uk Natalie Read Regional Sales Manager South Tel: 07896 971316 natalieread@cruiseportfolio.co.uk

Jon Schofield Regional Sales Manager North & Scotland Tel: 07841 921533 jon@cruiseportfolio.co.uk

Nan Short Representative Northern Ireland & Eire Tel: 02890 642252 nanshort@btopenworld.com

Megan Saunders Trade Sales Support Executive Tel: 020 7399 7602 megan@cruiseportfolio.co.uk

MEDITERRANEAN SEA

Cruise Only Fares From

Deluxe Stateroom (C3 Grade)

from £2,339 per person

Deluxe Stateroom with Verandah (B3 Grade) from £2,873 per person Itinerary Highlights:

Barcelona (overnight), Valencia, Palma de Mallorca, Port-Vendres, Marseille, Cannes and Monte Carlo.

AWARDED 26 YEARS

FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:

020 7399 7601

www.crystalcruises.co.uk

ABTA No.V8548

Fares are per person, cruise only in UK sterling based on double occupancy in an outside stateroom and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 020 7399 7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. © 2020 Crystal Cruises, LLC. Ships’ registry: The Bahamas.

SPIRIT OF THE RHINE Bringing boutique cruising to the rivers of Europe Launching in Spring 2021, Saga’s first purpose-built river ship will bring our award-winning cruise experience to Europe’s most celebrated waterways. Guests will sail in 5-star boutique luxury, enjoying the very highest levels of service and premium value for money with so much included in the price.

The Saga boutique difference Every Saga boutique river cruise includes…

• VIP travel service from your door • French balconies for almost all cabins • Free-to-dine a la carte restaurant • A selection of drinks at lunch and dinner • Up to eight included excursions • On-board gratuities • Complimentary Wi-fi

Book online at sagaagents.co.uk or call free on 0800 074 8021 Optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights, unless you have your own insurance, in which case a reduction is available. Cover is subject to some medical questions.

Fine Dining The culinary experience on Spirit of the Rhine is one of the ship’s standout features. Sumptuous cuisine is served in the main restaurant at breakfast, lunch and dinner.

Plus you can make a free evening dinner reservation at the intimate a la carte restaurant.

Classic Destinations

Unique Experiences

Saga Service

Our new ship mainly showcases the Rhine, but it doesn’t end there thanks to selected itineraries on the Moselle, Main and Danube. Each itinerary has been hand-crafted by our team of Holiday Creators to reveal the best of each region.

On selected cruises, your customers can enjoy our new Unique Experiences.

These included and optional excursions reveal lesser-known sights that you wouldn’t find on a ‘standard’ tour such as a foodie experience in Vienna or a canal cruise in Ghent.

Guests enjoy levels of service that are second to none, beginning the moment they are picked up from home by a chauffeur and extending to a seamless check-in and welcome on board. Available 24/7 throughout every cruise, this is the famous Saga service.

Spacious Cabins All Spirit of the Rhine’s 5-star cabins are beautifully spacious and well-appointed and echo the elegant styling of the ship’s public areas. The plush hotel-style beds can be transformed from twins to a double, and the en-suite bathrooms have a walk-in shower.

Saga’s holidays and cruises are exclusively for the over 50s (but a travelling companion can be 40+). NTA-RC6501.

LUXURY CRUISE

The comfort of sheer luxury Regent Seven Seas Cruises’ latest ship – Seven Seas Splendor – certainly lives up to it name.

Sam Ballard details the finest elements on board

March 2020 | Midship With its plush carpets, marble tables and sumptuous fittings, Regent’s Seven Seas Splendor was never going to disappoint. This is a ship for those who enjoy the finer things in life – and can afford the very best. Whether that means staying in the vast 410 square metre Regent Suite, or eating in one of the ship’s speciality restaurants.

Seven Seas Splendor – the second Explorer-class vessel – is “luxury perfected” according to Regent’s executive team. It means that, while any differences between this and Seven Seas Explorer aren’t drastic, they are there. The hardware has been tinkered with, a staircase turned here and a restaurant moved there, and the furnishings are less flashy, making the ship feel far more like a luxury hotel than a cruise ship.

It is clear that no expense has been spared in building this ship, not just in the hardware (the ship cost €422 million) but throughout. There’s $5 million worth of art on board, with the top suite having its own Picasso, while in the dining room you will find plates by Versace. The higher suites have Acqua di Parma toiletries.

When it comes to fine dining, there’s an abundance of choice.

Pacific Rim, the ship’s pan-Asian restaurant, is a firm favourite. The entrance is guarded by a magnificent dragon statue, while the menu includes beautifully crafted dishes including miso black cod, Canadian lobster tempura and black Angus beef bulgogi. The sushi and sashimi are mouthwatering, too. Chartreuse, the French restaurant, is perfect for a night of indulgence. If the escargot doesn’t tickle your fancy then the suprême de volaille aux morilles might.

The speciality restaurants are complementary but need to be reserved. They’re also full of little touches that set them apart – such as a case of reading glasses offered to guests who struggle to read the menu and have forgotten their own pair.

There are few experiences on any ship that can match a stay in Splendor’s Regent Suite. The huge space, which is roughly the same size as the Observation Lounge that sits directly below it, is the epitome of luxury. The mattress – a Vividus – is

The stunning interior of Seven Seas Splendor (clockwise from below): the Regent Suite bathroom; the Splendor Lounge; the Compass Rose restaurant; the dragons at the entrance to the Pacific Rim restaurant

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March 2020 | Midship worth $200,000 and is known as the Rolls-Royce of Rest. And that’s only the beginning. Guests get unlimited treatments in their own private spa, have their own driver and car in every port they visit and have a private dining room in the speciality restaurant. There’s plenty more – including a tap that is programmed to pour your perfect coffee – but with prices starting at $10,000 per person per night based on two sharing, the exulted air of this domain is reserved for only the most privileged of clients.

However, that’s not to say that other suites on board aren’t just as impressive, if not quite as opulent.

Higher suite categories – known as Distinctive Suites – get numerous benefits including an earlier booking window for restaurant and shore excursions, upgraded toiletries and an in-suite caviar service, if you so require.

Regent’s claim to be the most inclusive cruise line at sea is most evident in its number of free shore excursions, one of its most unique offerings. There are usually a number of tours available, which go beyond the usual hour-long bus tour or transfer. These range from wine tastings to bicycle tours. There will also typically be a paid-for option for those who want something more exclusive.

The other paid-for shore excursion is with the Culinary Arts Kitchen or other culinary shore excursions such as a market tour to a guided wander through a Mediterranean olive grove.

If there were to be any criticism of Splendor’s offering it would be of the entertainment. Crossroads, which covers the “decades-long battle” between country and rock music, didn’t quite match up to the ship’s ambiance.

The luxury cruise segment is developing, fast. All of Regent’s ultraluxury competitors have ships that are either launching this year or are on the order books. Each company will say it offers something more luxurious than the last, but Regent Seven Seas Cruises has firmly cemented its rightful place within the top tier of cruising with this latest launch.

Seven Seas Splendor is a ship for those who enjoy the most luxurious experiences life has to offer, be it hotels, dining or, indeed, cruise ships.

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Promotion

Five-star family fun Premium cruise brand Holland America Line is the perfect choice for more discerning families who want to enjoy a holiday that mixes adventure and comfort More and more families are discovering cruise as the perfect multi-generational holiday. Holland America Line now attracts more than 25,000 children and their families on board their 14 ships every year, and with HAL, everyone gets to do what they want, when they want, how they want – all while enjoying their legendary service, award-winning cuisine, fabulous live music and immersive experiences in a wide variety of worldwide destinations.

On all ships staterooms and suites come in an array of sizes and configurations. Family-friendly options include sofa beds, pull down bunk beds and connecting rooms.

Nieuw Statendam, Koningsdam and Ryndam also feature dedicated family staterooms with beds for five guests, extra wardrobe space and two bathrooms. There are also interconnecting staterooms, which are ideal for larger families.

Club HAL provides complimentary, supervised, age-specific activities for kids aged from three to 12. Younger cruisers enjoy an imaginatively designed area where paintbrushes serve as pillars, enormous pencils adorn the walls, a paint bucket is a play area, and a huge tape dispenser serves as a slide. Creative activities take place at art tables and movies play on a big-screen television.

Tweens have their own Club HAL area with video games, air hockey, foosball, Kinect for Xbox 360, and large LED screens for gaming and movies. They also can enjoy dance parties, deck sports and karaoke.

The Loft is a place for teens aged between 13-17 to call their own.

Resembling a New York artist’s loft, this lounge offers an adult-free zone where teens can enjoy music, games, films and simply hang out. They can take part in volleyball, a steel drum class and ‘mocktail mixologies’.

Club HAL is also about education.

A complimentary Culinary Arts programme designed just for kids, tweens and teens, offers 45 minute classes that teach cookery skills Talking of food, HAL offers special menus for kids in the Dining Room, the Lido Restaurant and the Terrace Grill, which include child-friendly favourites such as lasagne, pizza, tacos, fish and chips and burgers.

A range of optional family-friendly shore excursions will give your clients new ways to discover destinations.

At Half Moon Cay, HAL’s Bahamian private island younger guests may enjoy Waterworks, an incredible aquatic playground. In Alaska the Junior Ranger Programme allows kids to interact with National Park rangers and earn their Junior Ranger Badge.

When selling a HAL family cruise, focus on the lifestyle, destinations, dining and activities on this premium value five star ‘hotel at sea’.

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SELLING TIP – Cruises from the UK are easier for families with young kids or elderly grandparents

HOW TO SELL

Family cruise

Jane Archer is the authority on all things cruise. This issue, she looks the wealth of options available for families – from tots to teens and multi-generational trips

Tots to tweens

p34

Teenagers

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Multi-generational

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Thousands of children are getting hooked on holidays at sea as cruise lines invest millions in facilities that rival anything available in familyfriendly resorts on land. Exciting water slides, laser tag games, rockclimbing walls, dodgem cars. You name it, you can do it on modern resort-style ships. And all that’s in

addition to the non-stop activities on offer in clubs for all ages, from tots to teens. But there are many more reasons why families should put a cruise at the top of their holiday list.

It’s a safe environment so children can be allowed considerable freedom, which they love and which, in turn, allows mum and dad to relax. There

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are also plenty of grown-up venues for parents and, if grandparents want to come along as well, that also works. Over the next few pages we look at options for family cruises with babies, children and teens, as well as multi-generational holidays. Prices are per adult. Contact the relevant cruise lines for child prices.

March 2020 | Midship

Tots to tweens It’s never too early to get kids cruising – especially as so many cruise lines these days cater for all ages, from tots to tweens (usually those aged 12 to 14, who have outgrown supervised care, but are too young to hang out with teenagers). Focus on resort-style ships that have pools, water slides, kids’ clubs, spas and many more facilities to cater for the different age groups, as well as family cabins that give mum, dad and the kids their own space.

Go Mickey Who? Disney Cruise Line Where? Norwegian Fjords When? August 30, 2020 How long? Seven nights How much? From £1,547pp With Mickey and Minnie as the stars of the show, it’s no wonder that Disney Cruise Line is a favourite with families. There are nurseries for babies and tots, kids’ clubs, character breakfasts and pirate parties. This cruise, round-trip from Dover on Disney Magic, offers glaciers, waterfalls and hikes during days ashore in the Norwegian fjords.

Go Freestyle Who? Norwegian Cruise Line Where? Western Mediterranean When? August 16, 2020 How long? Seven nights How much? From £801pp Norwegian Epic is a ship made for families, with

no dress codes or set dining, but plenty of activities for all ages.

This cruise is a roundtrip from Barcelona and takes in classic ports in Italy, France and Spain.

Passengers can pick two upgrade packages from unlimited drinks, wi-fi, speciality dining or shorex credit.

Go European Who? MSC Cruises Where? Western Mediterranean When? August 1, 2020 How long? Seven nights How much? From £1,199pp Whether travelling with babies, toddlers or tweens, families will have a ball on this cruise. It’s on MSC Seaview, a huge ship which has clubs for all ages, water slides, zip wires, racing car simulators and a whole lot more. The cruise, which is a round-trip from Barcelona, calls into lively ports in France, Italy and Spain, including Ajaccio and Palma. The price includes all tips on board.

SELLING TIP – Activities on board cruise ships are often free, unlike in land resorts

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March 2020 | Midship

Teenagers Teenagers are notoriously hard to please when it comes to holidays, which is what makes cruise a winner for this age group. They can chill with friends while cruising Mediterranean or Caribbean hotspots on resort-style ships with teen clubs and fun activities, or discover different cultures and landscapes on cruises to more remote spots. The Galápagos and Antarctica are worth suggesting, or maybe a river cruise in Europe that brings history to life.

Fun in the sun Who? Carnival Cruise Line Where? Western Caribbean When? August 22, 2020 How long? Seven nights How much? From £479pp When it comes to Fun with a capital F, Carnival is hard to beat.

This cruise is on Carnival Vista, which is full of fun activities and parties that go on into the wee small hours. This cruise is roundtrip from Galveston in Texas, a cheaper option for flights from the UK than Miami, with calls into party ports of Montego Bay, Grand Cayman and Cozumel.

Uncovering Europe Who? A-Rosa Cruises Where? River Rhine When? July 17, 2021 How long? 10 nights How much? From £4,559pp including flights A-Rosa has its eyes on families with E-Motion,

a hybrid ship launching in 2021 with family cabins and free cruises for under 15s. This holiday, from Cruise Plus by Travel2, pairs a seven-night cruise round-trip from Cologne to Holland and Belgium with three nights in Cologne. The price is for a family of four and includes unlimited drinks.

Polar expedition Who? Hurtigruten Where? Antarctica When? December 16, 2020 How long? 12 nights How much? From £6,105pp including flights (book by March 31) Cruising to the South Pole is an educational experience teens will never forget, This cruise, round-trip from Ushuaia, is on Fridjof Nansen, a hybrid ship launching in March that comes with a science centre, expert lecturers and the promise of trips ashore (weather permitting). Prices include a night in Buenos Aires, wine, beer and soft drinks with meals, wi-fi and tips.

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SELLING TIP – Suggest a more cultural cruise for families with teenagers

March 2020 | Midship

Multi-generational Whether looking for a holiday for mum, dad, the children and grandparents, or a skip-gen break, where the grandparents take their grandchildren away with them, cruises are hard to beat. They are safe and easy, especially if sailing from the UK. Resort-style ships have activities and entertainment for all ages, from water slides to kids’ clubs, spas, live bands and production shows, so each generation can have their own holiday and share their day over dinner.

Explore the fjords Who? Princess Cruises Where? Norwegian fjords When? August 15, 2020 How long? Seven days How much? From £749pp Cruising the fjords on a Princess ship is always a pleasure, but add in a no-fly departure from Southampton and you have an easy holiday for young and old alike. Crown Princess has kids’ clubs, pool-side movies, a spa, production shows and more.

Scenic drives and RIB boat rides are options on calls into Stavanger, Skjolden and Bergen.

Head to the Med Who? Royal Caribbean International Where? Western Mediterranean When? August 9, 2020 How long? Seven nights How much? From £858pp Whether clients are seven or 70, they’ll have a ball

on this cruise, which pairs a week on Royal Caribbean’s Allure of the Seas, a huge cruise ship packed with activities and entertainment for all ages, with the magic of the Med. The voyage, round-trip from Barcelona, visits the Italian hotspots of Rome, Naples and Florence.

Cruise the Baltic Who? P&O Cruises Where? Baltic When? August 9, 2020 How long? 14 nights How much? From £1,299pp This cruise is on Azura, one of P&O’s largest ships with facilities including kids’ clubs, bars, restaurants and entertainment that appeal to all ages. The sailing is round-trip from Southampton, which makes travelling easy for all generations, and takes in theme parks, Segway tours and palaces galore on calls into Baltic favourites including Stockholm, Copenhagen and St Petersburg. Includes tips.

SELLING TIP – Family suites are good value and spacious but book early as they are snapped up fast

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OUR BEST VALUE EUROPE FREE�GRATUITIES‹�REDUCED�KIDS�FARES‹�

LOW�DEPOSIT�&�MORE�™™ -NIGHT™CRUISE™FROM � ‹ ‘’pp WE � � � � � � � � � � � � T HE � EXPLORERS

Book your clients’ Ž‘Ž‘+ cruise by “‘/•/Ž‘ and if they cancel+ they’ll receive a Future Cruise Credit in the amount of the deposit and any cancellation fees up to “‘ days before departure.

From Amsterdam’s treasures, we head north to the land of fjords and mountains.

We marvel at the beauty of tiny Eidfjord; then feast on Nordic seafood on an immersive ‘Food & Wine’ experience at Bergen’s Lysverket. We discover Alesund’s art-deco architecture, then watch in awe as Nieuw Statendam’s captain steers our elegant hotel-at-sea into stunning UNESCO-listed fjord scenery, while experts explain the sights.

PACK THESE VALUES!

-Night Norse Legends Nieuw Statendam I Roundtrip Amsterdam Departs: 24 May; 21 Jun*; 19 Jul; 16 Aug 2020 Amsterdam, Eid­ord, cruising Hardanger­ord, Alesund, Geiranger, cruising Geiranger­ord, Bergen, Amsterdam

2 Mar-30 Apr 2020 Book select 2020 cruises or Land+Sea Journeys and your clients receive these valuable offers:

*Lead in fare based on 21 Jun departure.

Ports of call may be visited in different order

CRUISEÂ?FROM

FLY/CRUISEÂ?FROM

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rd/€th and kids cruise from pp

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Free gratuities Reduced rd/€th & kids fares Free Onboard Spending Money (up to US¢ ––) for Suites Book ocean view and above by ——/‘ to receive extra ™— per stateroom onboard spend Deposits from £ pp

-Night Jewels of the Baltic Zuiderdam I Roundtrip Copenhagen Departs: 16 Jul; 9 Aug* 2020 Copenhagen, Tallinn, St Petersburg (overnight); Helsinki, Stockholm; Warnemunde (Berlin); Kiel (Hamburg), Copenhagen *Lead in fare based on 9 Aug departure.

Ports of call may be visited in different order

• Overnight stay in St Petersburg CRUISE�FROM

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rd/€th and kids cruise from  pp

Just two of the great offers we have for your clients in 2020 – visit www.hollandamerica.com for more

€‚ EXTRA COMMISSION FOR YOU WHEN YOU BOOK ANY – –^ CRUISE BY –/€/ – WAYS TO BOOK: Reservations Online POLAR Online: via www.hollandamerica.com and click on partnerships Reservations by Phone Call 0344 338 8600 Contact the Sales Team on salessupport@hollandamerica.co.uk TERMS & CONDITIONS Lead prices are cruise only or fly/cruise (from London airports) pp sharing a twin stateroom in GBP Sterling on select 2020 departures. Please ask for regional air. Fares and Pack these Values based on Promo(s) NG. Offers available for new bookings only, apply only to the cruise portion of Alaska Land+Sea Journeys, are not combinable with any other discounts, and are not transferable or refundable. Visit GoHAL.com or hollandamerica.com for terms and conditions. +Book with Confidence: visit hollandamerica.com/bookwithconfidence and fill out the form at least 30 days before the first date of the cruise. Allow up to 2 weeks for processing. Canx fee must be used towards another cruise within 12 months from the date it becomes available in your account. Value of cancellation fee and this offer is non-transferrable, is not redeemable for cash, and has no cash value. Cannot be combined with any other offers. Offer may be modified or withdrawn without prior notice. ^4% bonus commission available on all 2020 cruises booked at gross retail fares (excluding Grand Voyages, Xmas & NY itineraries & net fares) from 2/3/20 until 30/4/20. Promo will be loaded into HAL’s POLAR online booking tool, and the extra 4% automatically added against your retail PID. Offers end 30 April 2020. Ships’ Registry: The Netherlands.

MEXICO

Take me to the Riviera Jane Archer boards Carnival Cruises’ new ship Carnival Panorama for a sailing south from Long Beach to the magnificent Mexican Riviera – a destination that is worth getting to know

March 2020 | Midship New cruise ships invariably enter service on favourite routes in the Caribbean or Mediterranean, so it was quite a gamble for Carnival Cruise Line to deploy Carnival Panorama on the Mexican Riviera when it launched last December.

Or was it? If the passengers I spoke to on its inaugural one-week cruise from California’s Long Beach to Cabo San Lucas, Mazatlán and Puerto Vallarta in Mexico are anything to go by, it was a guaranteed hit.

Every one of them, all Americans, was so loyal to Carnival that, if the company had a new ship, they were going to be on it, no matter where it went or that they had been down Mexico way several times before.

This itinerary is not a big-seller in the UK, but really should be. The ports are great, you can tack on a few nights in LA or nearby San Diego and, if you go in winter, as me and my husband did, you get a welcome dose of winter sun.

Iain Baillie, Carnival’s vicepresident international sales, is keen for agents to get to know the Mexican Riviera. “It’s important that we educate agents to make them aware of what this region offers,” he says.

The company’s sales team offers faceto-face training, while the Loyalty Rocks Club is a fun way to learn.

Carnival Panorama docks in Long Beach, just behind Queen Mary, the 1934-built ocean liner that was once the pride of the Cunard-White Star Line, but the two could not be more different. Where Queen Mary was loved by the rich (and often famous) for its posh formality, Carnival Panorama is party central, dedicated to Fun – with a capital F – for all ages.

There are kids’ and teen clubs, an indoor trampoline park for youngsters with basketball, dodgeball and a small climbing wall (a new feature for Carnival that costs $12 for an hour), and an aqua-park with jets, fountains and a bucket that sloshes gallons of water on anyone below.

There are also two water slides – I tried both and they are Fun (of course) and furious – as well as a ropes course with high wires and swinging beams, and recumbent bikes that those with a head for heights

Mazatlán from along the rugged coastline (previous page) and the main square in Puerto Vallarta; the new Carnival Panorama (right); and (below) the bay at Cabo San Lucas

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March 2020 | Midship SHIP SHAPE

Carnival Panorama Built: 2019

Capacity: 3,954 passengers

Decks: 15

Gross Tonnage: 133,868

With its many places to eat and drink, activities and lively entertainment, the new Carnival Panorama is a top choice for couples, families and seniors seeking an easy-going holiday at sea and a fun time ashore.

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(they are 45m above the ocean) can pedal around an 250m track at the top of the ship.

Extraordinarily, for a ship this size, the only queues we saw the entire week were for the water slides, bikes and guest services, although there were often a lot of frustrated people trying to use the lifts. Carnival has opted for a new system where you choose your deck and are then directed to a specific car, but it was so slow it was usually quicker to walk.

This itinerary includes three sea days (one heading to Mexico, another two getting back to Long Beach) so there is plenty of time to try the activities, sample the entertainment – comedians, bands, production shows and more – and relax with a cocktail or two in one of the many bars.

And then there are all the places to eat. Burgers, burritos, tacos and pizzas by the pool, lunchtime Pasta Bar and Mongolian Wok, a selfservice buffet and large dining room.

All those are complimentary. The other dining costs extra – brisket, smoked chicken and the like in the Pig & Anchor, sushi, a teppanyaki grill, Italian Cucino del Capitano – but prices are reasonable. JiJi Asian Kitchen, one of the best Asian restaurants at sea, is just $15 per person, while Fahrenheit 555, the steakhouse, costs $38, which is excellent value for the quality of the food and service.

I’m pretty sure many people didn’t get off during the port visits as there is so much to do on board; some also worried that it was not safe. A US Homeland Security warning issued at each port (be vigilant, don’t take valuables, watch out for crime) didn’t help; neither did the Chinese whispers circulating around the ship.

“You have to stay inside the blue line around the city because it’s not safe there,” one passenger told us as

March 2020 | Midship we were sailing to Mazatlán.

He was way off the mark. In fact helpful residents have painted a blue line on the roads to guide passengers from the cruise port to the historical centre. Also, retired Canadians who have moved south to Mexico’s sunnier climes were stationed along the way to offer suggestions of what to see and were amused when I suggested it was a dangerous place to choose to live.

After our experience, I can see why.

We never felt threatened and the locals we met were charming and not trying to rip us off, as another of the Chinese whispers suggested.

Mazatlán was my favourite port because it felt like the real thing. The colonial-style buildings have a faded elegance about them, there’s a market that’s probably too authentic for some (weak stomachs need to look away in the meat section) and the cathedral, billed as the town’s top attraction, was doing a roaring trade in tourists and locals alike.

We found our way through the back streets to the ocean – where a daredevil diver risked life and limb going head first into a rocky bay for a $1 tip from each of the onlookers – then strolled back to Machado Square to bolster our liquid levels. It might have been the week before Christmas but in Mexico that means 26-degree temperatures.

“Where are you from,” the young waiter asked. If the number of Britons on the ship is anything to go by – just 15 out of the total 4,610 passengers – English accents are indeed a rarity here. While talking of number, almost 900 on our cruise were minors (US speak for under 18s). That’s familyfriendly for you.

Carnival offers excursions in all ports – everything from pirate boats to golf and whale-watching. We chose a boat trip in Cabo San Lucas to see a rocky arch said to mark the point where the Pacific meets the Sea of Cortez – very picturesque and the commentary was interesting – but we bade the group a hasty farewell when, back on land, the guide took us to a shopping mall.

Instead, we strolled back to the tender port on the other side of a marina packed with millions of CRUISE-ADVISER.COM

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March 2020 | Midship

The colourful old streets of Mazatlán; sunset over Cabo San Lucas (right); the Cathedral Basilica of the Immaculate Conception in Mazatlán (below)

dollars worth of yachts and lined with restaurants and bars. It could have been the South of France, except for the tacos on the menus, and more affordable prices.

Last stop was Puerto Vallarta, where we skipped tours promising dancing horses and tequila and walked into town to seek out the Church of Our Lady of Guadalupe, the historical Casa Kimberley, a hotel opened in the homes of star-crossed lovers Richard Burton and Elizabeth Taylor – who bought houses here in the ’60s – and stroll along the Malecón, a promenade with quirky statues and views out to sea.

All good stuff, but still the most memorable moments of the day was finding an evil-looking crocodile hiding in a creek as we veered off the main road to get to the beach.

I’d honestly thought the signs we’d spotted warning of crocodiles were a joke. After all, the Chinese whispers hadn’t warned us about them.

THREE MEXICAN CRUISES Mexican Riviera

Mexican Riviera

Baja Peninsula and Sea of Cortez

Norwegian Cruise Line – Norwegian Bliss Los Angeles (round-trip) December 20, 2020 From £1,056pp (cruise only)

Holland America Line – Koningsdam San Diego (round-trip) November 21, 2020 From £709pp (cruise only)

Princess Cruises – Emerald Princess Los Angeles (round-trip) October 31, 2020 From £749pp (cruise only)

Tequila tasting, the Sierra Madre mountains, bird-watching and salsa dancing are among excursions on this seven-night cruise to Puerto Vallarta, Mazatlan and Cabo San Lucas.

La Paz and Loreto join the port line up on this 10-day cruise on Emerald Princess, which includes an overnight in Cabo San Lucas, a day in Puerto Vallarta and three days at sea.

The glamour of LA and charm of Mexico await on this seven-night Christmas cruise to Cabo San Lucas, Mazatlán and Puerto Vallarta.

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Promotion

Uncover the secrets of the British Isles Taking in stunning wildlife and historic legends, Poseidon Expeditions’ trip from Plymouth to Edinburgh is the perfect way to explore our coastline The British Isles is full of destinations that conjure up images of a storied maritime history, pretty seaside towns and close-knit communities. Throw in exceptional wildlife and you can see why tours here are so popular. There is no better way to do it than by sea.

Poseidon Expeditions offers an incredible 13-day Legendary History and Wild Nature cruise on board the intimate Sea Spirit. The ship has room for just 114 guests, who are looked after by 72 crew and 14 expedition team members, a ratio which rivals the most luxurious ships.

Sea Spirit is nimble enough to reach the castles, abbeys and villages

that are scattered along the coastlines of the United Kingdom and Ireland, but, while the ship is small, it still packs a punch. There is a gym, library, lounge, outdoor bistro and main restaurant.

Sea Spirit has an open bridge policy for guests who want to know more about that side of the operation. For the British Isles sailing – which is part of the ship’s annual relocation from Antarctica up to the Arctic – Sea Spirit leaves Plymouth on May 8 arriving at its destination on May 20, 2020 (or from May 10 to May 22, 2021).

Here are some of the highlights of what to expect on the trip:

Exotic gardens In the subtropical Scilly Isles, just off the Cornish coast, guests will visit the magnificent Tresco Abbey Garden, with its collection of more than 20,000 exotic plants. The garden is also home to the Valhalla Museum, with its collection of figureheads salvaged from nearby shipwrecks.

Enchanting birdlife The must-see birding destinations of Saltee, Rathlin and Staffa islands, the Isle of Mull and Fair Isle are a hopeful addition to the itinerary (weather permitting). One of the most special places is the famed Bass Rock – an

Atlantic puffins are just one of over 100 bird species that guests can hope see during the cruise

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Promotion

The uninhabited island of Staffa in the Inner Hebrides is home to the legendary Fingal’s Cave

uninhabited island in the outer part of the Firth of Forth in the east of Scotland. This bastion of volcanic rock, also known as “the Bass”, plays host to over 150,000 northern gannets in the breeding season, making it the world’s largest colony of these magnificent birds. The voyage is perfectly timed to coincide with this amazing spectacle, as well as the breeding and migration season for over 100 other bird species.

Mountain magic Sea Spirit calls at Llandudno in North Wales, allowing guests to witness one of the country’s most dramatic landscapes – the mountains of Snowdonia. The call includes a visit to Betws-y-Coed in the Conwy valley, perfect for walking past waterfalls and woodlands in one of the most verdant corners of the British Isles.

Giant steps The Giant’s Causeway in County

Antrim is one of the world’s natural wonders, made up of 40,000 hexagonal basalt columns of different heights that gradually descend into the sea like a staircase. According to Gaelic legend, it is the remains of a causeway to Scotland built by the Irish giant Ffion mac Cumhaill after he was challenged to a fight by his Scottish counterpart Benandonner.

Curious caves During the visit to the Inner Hebrides the ship will call at the uninhabited island of Staffa (weather permitting), allowing guests to explore Fingal’s Cave. Here, the sea and basalt columns work together to create an eerie melody, which was the inspiration for Felix Mendelssohn’s Hebrides Overture. Guests will also get to explore the neighbouring island of Iona, where the ancient Iona Abbey was founded in 563AD, making it one of the oldest Christian religious centres in western Europe.

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Ancient wonders In Orkney, guests will be able to visit the Neolithic village of Skara Brae – the best preserved ancient settlement in western Europe, dating from 3180BC and forming part of the Heart of Neolithic Orkney Unesco World Heritage Site.

There are so many incredible sights around the British Isles that it would be impossible to see them all in one trip – a cruise is the only way you can come even close. The rate includes all scheduled landings and excursions, so guests can relax and allow an expedition team of ornithologists, naturalists and regional experts – led by historian and award-winning author Dr Huw Lewis-Jones – to show them the wonders of the British Isles.

For further information, please email sales@poseidonexpeditions.com, call on 020 3808 7787, or check out poseidonexpeditions.com

SMALL SHIPS

Small is beautiful

As Emerald and Ritz-Carlton join Scenic in the super yacht game, Anthony Pearce looks at the demand for small-scale cruise

March 2020 | Midship In January, Emerald Waterways announced it will officially enter the yacht cruise market with the launch of Emerald Azzurra, joining its sister company, Scenic, in adding small-ship cruise to an existing river product. The first vessel for the newly formed Emerald Yacht Cruises brand, the custom-built 100-guest, ocean-going super yacht will be launched in July 2021. It will sail 47 itineraries, which are now on sale, exploring destinations including the Red Sea – Israel, Jordan and Egypt – and the Mediterranean – Greece, Montenegro, Italy, France, Cyprus, Turkey, Malta and Spain – offering guests, what the line calls “an intimate, boutique yacht cruise experience”.

Not since the 1980s, with the arrival of Seabourn, has the world “yacht” been such a buzzword in the world of cruise. It was January 2016 when Scenic announced plans to enter ocean cruise with what it called the world’s first “discovery yacht”, Scenic Eclipse, six months after Crystal announced that it would add yacht (and river and air) products to its existing ocean fleet, which was then a mere two ships. It wasn’t long after that that Ritz-Carlton, the luxury hotel brand owned by Marriott, announced it was also getting in on the act, with a 190m yacht that accommodates up to 298 passengers and features 149 suites, each with its own private balcony; a ship as beautiful as you might expect.

Small-ship and yacht cruise is nothing new, but it does appear to be having a moment. Although since 2009, the pioneering Seabourn has upgraded its fleet with larger (but still small) and more luxurious vessels, ships from its original fleet are still exploring exotic corners of the world.

The 4,253GT Seabourn Goddess I and II now sail under SeaDream Yacht Club as SeaDream I and II, carrying 112 and 110 guests, respectively. The line, which says it offers “yachting not cruising”, specialises in warmwater cruises in the Caribbean and Mediterranean, calling at ports other ships are just too large to dock at.

The slightly larger 9,975GT Seabourn Pride, Legend and Spirit

How small is small?

Given Royal Caribbean’s largest ships can handle more than 6,000 guests, a couple of thousand guests sounds small in comparison. It all depends on your perspective: non-cruisers may think 1,000 guests sounds enormous, whereas those used to the bigger lines will find that very intimate. While some definitions put small ships as those fewer than 1,000, and midsized ships up to about 2,000, for the purposes of this article we wanted to look at ships that carry fewer than 250 guests.

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March 2020 | Midship

transferred to Windstar Cruises and now sail as Star Pride, Star Legend and Star Breeze, with the former two carrying 208 guests and Breeze carrying 312 guests, sailing all over the world from Alaska to Tahiti, as well as coastal cruises along the West Coast of America and Mexico.

“River cruise guests relish the fact they sail right into the heart of each destination and easily walk off and immerse themselves in local culture; we are simply taking our river cruise experience to the oceans by adding a dash of super cool yacht cruising,” says David Winterton, Emerald Cruises’ director of marketing and global brand curator. “Similar to our Mekong river cruises, we believe we will see a younger customer. One that is looking to independently explore small ports and harbours, while also enjoying the onboard marina platform where they can take advantage of the free snorkelling equipment during the many swim stops.”

“On a small-ship cruise the destination is typically the star whereas with larger ships, the ships themselves are the destination,” says Jos Dewing, the UK commercial

director of SeaDream. “Larger ships tend to compete on facilities and amenities whereas smaller ships tend to focus on destination enhancement and enrichment. There are of course exceptions to the rule, SeaDream for example offers a unique onboard yachting experience in addition to small-ship destination focus, with lesser-known ports, highlights like Corinth Canal transit and regular overnight stays in port.”

But for customers who want a more intimate experience it’s not just megayacht style ships that they should be looking at, and it’s not just the luxury or premium sectors offering these sorts of products. There is a world of small-ship options out there, from dual passenger/cargo vessel Aranui 5, which carries 256 guests and sails around French Polynesia to the 30-guest Manatee Explorer that traverses the Ecuadorian Amazon to Greg Mortimer, Aurora Expeditions’ spectacular 120-guest new ship.

Given the nature of expedition cruise most of the vessels in the sector are small, allowing them to navigate tight channels, access small ports and, in the case of Antarctica where

ice landings are restricted to 100, offer the most immersive experience possible. Then there’s Intrepid Travel and G Adventures, two group tour operators, which have moved into the world of marine travel with intimate vessels aimed at a younger clientele than your average cruise.

In a world of ever-larger ships, it’s intriguing that cruise lines are looking towards smaller vessels, too. Viking Cruises, which moved from river to launch 930-guest ocean ships, is set to launch smaller expedition ships.

The line’s first vessel will be called Viking Octantis and will run voyages to Antarctica and America’s Great Lakes, while the second vessel, Viking Polaris, will debut in August 2022, sailing in Antarctica and the Arctic.

They will both host 378 guests across 189 staterooms.

As Dewing puts it: “As demands for destination and land adventures have grown exponentially in recent years, so has demand for smallchip cruising. These passengers are looking to explore the destination and enrich their understanding of places with authentic experiences, more personal service and less crowds.”

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DIRECTORY Got a cruise query? Let us assist you.

The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away

CRUISE LINES!

Information missing or out of date?

Email info@cruise-adviser.com

CRUISE-ADVISER.COM

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A-Rosa River Cruises Simon McDermott, business development manager 07340 719746 simon.mcdermott@arosa-cruises.co.uk

Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com Celebrity Cruises Nicola McNeish, head of sales – planning & activation 07919 540017 mcneish@celebritycruises.com

Amadeus River Cruises Sukie Rapal, head of river 0800 035 0237 sales@americancruiselines.co.uk AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com

Celestyal Cruises Jo Reid, UK and Ireland country manager 07368 207 881 J.reid@celestyalcruises.uk

American Cruise Lines Sukie Rapal, head of river 0800 035 0237 sales@americancruiselines.co.uk

Coral Expeditions Amy Sharpe, UK sales manager 020 3934 7170 UKSales@coralexpeditions.com

American Queen Steamboat Company Rupert Thomson, managing director 01223 568 904 r.thomson@aqgsa.com

Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk

APT Touring Jessica Shelton-Agar, national sales manager 01494 736 147/07584 057 341 jessica.shelton-agar@aptouring.co.uk

CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com

Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk

Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Australis Silvia Vizzoni, business development manager 07506 012 835 silvia@australis.com

Cruising Excursions Kirsty Bachelor, trade sales manager 07784 357977 Kirsty.Bachelor@cruisingexcursions.com

Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk

Cunard Line Victoria Snelgar, business manager – sales operations 07773 253 279 victoria.snelgar@cunard.co.uk

Azamara Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com

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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com

Disney Cruise Line Juliet Holden, account executive 080 0171 2317 juliet.holden@disney.com

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March 2020 | Aft Heritage Line Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

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Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk

European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com

Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk

E-Waterways Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Hurtigruten Anthony Daniels, UK general manager 020 8846 2666 anthony.daniels@hurtigruten.com

Exotic Heritage Group Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

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Intrepid Travel Joanna Reeve, tailor-made manager EMEA 0808 274 5179 joanna.reeve@intrepidtravel.com.

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Far Horizon Sukie Rapal, head of river 0800 035 3189 sales@fredrivercruises.co.uk

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Fred Olsen Cruise Lines Geoff Ridgeon, head of sales 01473 746164 cruise.sales@fredolsen.co.uk

JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk

Fred River Cruises Sukie Rapal, head of river 0800 035 3189 sales@fredrivercruises.co.uk

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Katarina Line Olivera Lesinger, head of UK & overseas +38 5 51 603 409 olivera@katarina-line.hr

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G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com

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Latin Routes Jessica Dennison, director 020 8546 6222 info@latinroutes.co.uk

Great Rail Journeys Lindsay Dixon, head of trade sales 01904 527 180 lindsaydixon@greatrail.com

Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk

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Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07852 488 471 aishling.mcloughlin@hl-cruises.com

Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com

Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk

Lotus Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

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March 2020 | Aft Pandaw Sukie Rapal, head of river 020 8396 7320 uk@pandaw.com

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The Majestic Line Louisa Grant, cruise co-ordinator 01369 707951 louisa@themajesticline.co.uk

Paukan Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Manatee Amazon Explorer Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk

Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com

Mรถvenpick Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Ponant Nabil Maillard, sales manager UK and Ireland 020 7092 6663 nmaillard@ponant.com

MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk

Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com

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National Geographic Expeditions Simon Chambers, operations manager 0800 988 3369 sales@fredholidays.co.uk

Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk

Nicko Cruises Rupert Thomson, managing director 01223 568904 rupert@lightbluetravel.co.uk

Princess Cruises Natasha Lizardos, sales operations manager 02380 655658 natasha.lizardos@princesscruises.co.uk

Noble Caledonia Agency sales, 020 7752 0000 agencysales@noble-caledonia.co.uk

Pullmantur Cruises Simon Chambers, operations manager 0800 988 3369 sales@fredholidays.co.uk

Norwegian Cruise Line Eamonn Ferrin, VP & managing director for UK & Ireland 023 8124 5000 eferrin@ncl.com

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Quark Expeditions Christiane Bach, business development manager +1 416 645 8248 christiane.bach@quarkexpeditions.com

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Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com agency sales, 0345 505 1920 AgencySales@OceaniaCruises.Com

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Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com

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P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com

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March 2020 | Aft Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk

Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk

Rocky Mountaineer Steven Harris, regional sales director 07970 519 164 sharris@rockymountaineer.com

Touchdown | Travel Industry Services Robbie White, head of cruise product 020 8607 3805 rwhite@touchdown.co.uk Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com

Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com

Travelsphere & Just You Sarah Weetman, head of trade sales 07748 843 244 sarah.weetman@travelsphere.co.uk

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Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk

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Uniworld Rachel Healey, national sales manager 07408 855 544 rachel.healey@uniworld.com

Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

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Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk

Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.com

SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com

Victory Cruise Lines Rupert Thomson, managing director 01223 568904 rupert@lightbluetravel.co.uk

SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com

Viking Cruises Andrew Schweitzer, key account manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com

Silversea Sales support 020 7340 0700 salesuk@silversea.com

Volga Dream Sukie Rapal, head of river 0800 021 3186 sales@fredrivercruises.co.uk

Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk

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Widgety Sandra Barnes-Keywood, head of sales 023 8042 8000 – opt 2 sandra@widgety.co.uk

Tauck UK country manager 080 0810 8020 tauckreservations@tauck.co.uk

Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk

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March 2020 | Aft THINGS TO DO

GAMESROOM

Each month, we bring you a selection of things to do on your lunch break or journey to the office

CROSSWORD SUDOKU 9

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1. Bullet, in poker slang (3)

2. Figure at the bar (7)

3. Definitely not how a cruise ship should end up (7)

4. Hold up (3)

8. Polynesian dance (4) 9. Quaffed to celebrate happy times (6) 10. Producing distorted sensory perceptions (11) 13. Top seller in the publishing business (11)

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12. Tourist spot for those in search of leprechauns (7) 14. Largest island of 16 Across (5)

LOOKING FOR THE ANSWERS?

15. Fijian capital (4) 16. Mediterranean destination for seekers 17. “Messenger” molecule (2,1) of sun or ancient history (6) 18. Tree which makes poor firewood (3) 19. Osso buco meat (4)

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See the next cruise adviser in April for the answers

20. Sicilian capital (7) 21. Keats wrote one to an urn from 16 Across (3)

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March 2020 | Aft

QUIZ See bottom of page for answers

1. The Moskva river flows through which capital city?

2. What is the name of Regent Seven Seas Cruises’ new ship?

3. Sailing On The Seven Seas was a 1991 hit single for which UK band?

4. Parasite was the first non-English language film to win Best Picture at this year’s Oscars. What country is it from?

5. This year’s Best Actor Oscar-winner Joaquin Phoenix was credited by what name in his first four films?

6. Which actor, born Issur Danielovitch, died last month at the age of 103?

7. Which singer will be taking his Love On Tour from April this year?

8. Who beat Elvis Presley’s long-standing record by becoming the youngest artist to have seven US number one albums?

9. Which current cabinet minister was forced to resign from their previous cabinet post after breaking the ministerial code of conduct?

10. Léon, Club America and Tigres are football teams in which country?

11. What ship was quarantined in Yokohama because of the coronavirus outbreak?

12. Who became WBC world heavyweight champion last month?

13. Who accused Boris Johnson of being a racist during the Brit Awards?

14. What river flooded at Iron Bridge in Shropshire last month?

QUIZ ANSWERS

15. What is the name of A-Rosa’s new, sustainable vessel for the Rhine?

1. Moscow 2. Seven Seas Splendor 3. Orchestral Manoeuvres In The Dark 4. South Korea 5. Leaf Phoenix 6. Kirk Douglas 7. Harry Styles 8. Justin Bieber 9. Priti Patel 10. Mexico 11. Diamond Princess 12. Tyson Fury 13. Dave 14. Severn 15. E-Motion

CRUISE-ADVISER.COM

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March 2020 | Aft

LOOKOUT

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The latest pictures from industry events The cruise industry joined Carnival for the UK Cruise Awards at the Roundhouse in London in February.

Big winners on the night included ROL Cruise (2 Sarah Wikevind pictured centre with Tony Roberts from Princess Cruises and Angus Struthers from Cunard); Iglu (3 Dave Mills and Simone Clark pictured with Alex Delamere-White from P&O Cruises), Cruise.co.uk and Hays Travel, which picked up the award for Retailer of the Year (4 John Hays pictured right with Delamere-White).

Below we speak to John and Irene Hays, joint owners of the company.

In October 2019, they bought the entire Thomas Cook retail portfolio and have since employed 2,300 former Thomas Cook staff. cruise adviser: What do you put your success down to during what many have perceived to have been a difficult year?

John: We have fantastic people working for us who are passionate about the travel industry, highly skilled and empowered to help people choose the right holiday for them.

As an independent, we can offer free choice of any product from any company – we’re not restricted to any particular operator. We pride ourselves on fantastic customer service, being able to understand what our customers need, help them find it and then make sure they’ve got the best quality and best value for money. We have every faith in the British travel industry and all the hugely committed people who work in it and we had no doubt that expansion by taking on the Thomas Cook stores was the right route for us.

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How important is the high street?

Irene: For many people the high street is a lifeline and they support their local shops because they get exceptional personal service and CRUISE-ADVISER.COM

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March 2020 | Aft value. For us, a presence on the high street is a fundamental part of our business because many of our customers want the confidence of booking face to face with someone who knows what they are talking about. We complement this with being able to book by telephone, online and via social media.

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John: We also think it’s important to be a significant service for the community and to play a role to support our local areas. One of the ways we do this is through our community partnerships, where we give all of our branch managers funds to kick-start their own fundraising or volunteering in the local area. We think everyone has to play their part to make sure high streets continue to thrive and it’s great to see so much activity going on, with events and offers like free parking to draw people in. In addition we have the Hays Travel Foundation which helps young people be the best that they can in sport, the arts, health and education.

We are passionate about contributing to the places where we operate.

How significant is cruise to your business?

Irene: Extremely important! Interest in cruise holidays continues to increase as the variety of cruises on offer grows. The image of sedate, relaxing holidays afloat for older people is simply outdated. You can still have a fantastic, relaxing luxury cruise, but you also choose anything from an adventurous wildlife exploration to a family fun trip or a rock music voyage. Cruisers are getting younger and many people are happy to travel as singles on cruises now, with the range of special offers available. With new cruise ships launched every year to increase the worldwide fleet, we are excited by the opportunities for the future.

Who have been your best sellers?

John: The Mediterranean and the Caribbean are always popular, but cruises to Norway and the fjords, whale-watching off the west coast of America and the sights of the Baltic are growing in popularity.

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March 2020 | Aft

FINAL WORD

Spreading good news with the bad Sam Ballard looks at the cruise industry’s response to the coronavirus outbreak It probably hasn’t failed to get your attention but in the past few weeks the cruise industry has been making headlines around the world.

Coronavirus has killed well over 2,000 people. Chinese cities have been shut down and travel bans are in place.

It also caused some high-profile cases of ships on Asian itineraries being quarantined, in particular Princess Cruises’ Diamond Princess and Holland America Line’s Westerdam.

Both are extremely different cases. The decision by the Japanese government to quarantine guests on board the ship was controversial.

Diamond Princess was held in Yokohama from February 4, while Westerdam was rejected from five ports despite no trace of the virus having been found. After guests were allowed off in Cambodia, a woman tested positive, while four guests are reported to have died after being quarantined on Diamond Princess.

This is a horrific case for everyone involved. We know that the cruise

industry comes under a huge amount of scrutiny anyway and that, coupled with the coronavirus, created the perfect media storm.

What has been remarkable, however, is the dedication of the crew who have managed to keep guests’ spirits up during what must have been an extraordinarily stressful situation.

My Twitter feed has been full of pictures of Diamond Princess passengers’ messages, left on cabin doors outlining their gratitude to crew (if you haven’t seen them then check out the Twitter hashtag #HanginthereDiamondPrincess).

Remember, the crew themselves are also quarantined, with many having to stay on board despite finishing their contracts. Despite this, they have been delivering special Valentine’s Day meals and recording entertainment to play on guests’ incabin entertainment systems.

The response from Princess Cruises’ headquarters has also been textbook.

Company president Jan Swartz has

been visible throughout the episode – informing crew about developments, explaining announcements from the Japanese government and giving them two months’ of paid leave after they were released from quarantine. The fact she was in Yokohama to greet guests and crew as they came off the Diamond Princess is also very good management.

These episodes are never easy.

However, as an industry with a presence in virtually every country in the world, there will always be a danger that cruise gets caught up in geopolitical events. It’s how companies respond to them that will be judged by the global media and, more importantly, customers.

As agents it’s important to help dispel rumours and fear-mongering when you can. Be an ambassador for the industry. Learn the facts and when customers have questions make sure you can assist them with real information. In this case, despite the tragedy, cruise has proved itself to be an industry leader once again.

COMING NEXT TIME Viking in the fjords

Selling solo

How to sell: luxury

James Litston joins the luxury line on a journey to their home turf, the Norwegian fjords

Sam Ballard looks at the how this year’s launches are embracing those travelling without baggage

Jane Archer breaks down one of the most lucrative sectors in the business with her round-up

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1 edition. £2.3m in revenue A single issue of Explore, a publication created for Advantage Travel Partnership by Waterfront, generated more than 600 bookings*. Find out about creating your own loyalty magazine by emailing info@waterfront-publishing.com.

F E ATU R E S | R O O M S E RVICE MENU | SHORE EXCUR SIONS

ISSUE ONE

GLOBE

ISSUE FOUR

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

Explore Issue One

December 2016

M A R C H 2018

BOHEMIAN RHAPSODY

FJORD FOCUS A JOURNEY TO WEST NORWAY

*Source: Travel Weekly, November 2017

Jeannine Williamson joins CroisiEurope in the heart of Prague, before exploring the lesser-known Elbe en route to Berlin PLUS 10 OF THE BEST WILDLIFE CRUISES EXCLUSIVE RITZ-CARLTON INTERVIEW CRUISE & MARITIME VOYAGES IN AMSTERDAM

BRILLIANT BANGKOK INFOCUS: INTREPID COACH VS CRUISE HOW TO SELL: SOLO TRAVEL

WHY THE THAI CAPITAL IS SO MUCH MORE THAN A BACKPACKER HAVEN

CRUISE & MORE HOLIDAYS OF A LIFETIME

ON THE HORIZON THE LATEST CRUISE NEWS

EMERALD WATERWAYS AN IN-DEPTH LOOK

WONDERFUL WORLD FOUR BUCKET-LIST STOPS

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