N E W L AU N C H E S S P E C I A L | E X P E D I T I O N C R U I S E | H O W TO S E L L : R I V E R
THE ONLY DESTINATION FOR THOSE SELLING CRUISES
M AY 2 0 18
BRIGHT FUTURE How U by Uniworld set out to redefine river cruise for a new generation
NORWEGIAN’S
PREMIUM ALL INCLUSIVE PREMIUM BEVERAGES | GRATUITIES | WIFI
50
50
$
£
REDUCED DEPOSIT PER PERSON
FREE ON-BOARD CREDIT PER STATEROOM*
EXPLORE OUR WIDE RANGE OF ITINERARIES! Sixteen ships… 98 countries… over 300 ports of call… and one amazing holiday. Norwegian Cruise Line brings your customers the endless possibilities, freedom and sheer relaxation of Premium All Inclusive cruising with just about everything needed for the perfect holiday included in the fare. CANARY ISLANDS, SPAIN & MORROCO NORWEGIAN SPIRIT • 11-DAY CRUISE 2019 Sail Dates: Jan 13 • Feb 3, 24 • Mar 17
•Funchal
•
•
NORWEGIAN GETAWAY • 7-DAY CRUISE 2019 Sail Dates: Jan 6, 13, 20, 27 • Feb 3, 10, 17, 24
NORWEGIAN JEWEL • 7-DAY CRUISE 2018 Sail Date: Nov 5
FROM SINGAPORE
•
Granada Alicante (Malaga)
Atlantic Ocean
SOUTH EAST ASIA
FROM MIAMI
FROM BARCELONA
Barcelona
WESTERN CARIBBEAN
•
Casablanca
• Arrecife • Las Palmas • Santa Cruz de Tenerife
Gulf of Mexico
• Miami
•
Phuket Langkawi
•
• • Caribbean Sea Harvest Caye• •Roatán Cozumel Costa Maya
•
Kuala Lumpur (Port Klang)
•Singapore
Inside now from only
£1,129 p.p.^
Inside now from only
Balcony now from only
£1,499 p.p.^
Balcony now from only
£1,079 p.p.^
Balcony now from only
£1,279 p.p.^
Suite now from only
£2,519 p.p.^
The Haven Suite now from only
£2,489 p.p.^
The Haven Suite now from only
£1,869 p.p.^
Prices valid on 13 Jan 2019 departure.
£939 p.p.^
Penang
•
Inside now from only
£979 p.p.^
Prices valid on 13 Jan 2019 departure.
BOOK TODAY! CALL: 0333 336 0815 VISIT: WWW.AGENTS-UK.NCL.EU *Guests making a new Premium All Inclusive cruise holiday booking between 19 April and 17 May 2018 will benefit from paying a £50 per person deposit (applicable to mini suites and below and where they book in advance of the date full payment is due), and receive US$50 on-board spending money per stateroom against their booking. Guests can transfer their £50 deposit to a new cruise booking up to 120 days before departure of the original cruise booked, however will not be able to transfer the US$50 on-board spending money unless this offer is applicable to mini-suites and below, and the new cruise booking at the time of transfer. Otherwise, the new cruise booking will have the benefit of any promotional or time limited offer (if any) which may be applicable at the time of transfer. The on board spending money can only be redeemed on-board, has no cash value, is non-transferable and no payment or credit will be provided for any amount which is not used during the cruise. It may not be used towards pre-cruise purchased activities.^Norwegian Joy sailings are excluded from this offer. Please refer to terms and conditions at ncl.co.uk/promotions. Offer is limited, subject to availability and combinable with selected specials. Including all Premium All Inclusive services at a value of more than £1,200 per stateroom (based on a 7-day cruise in stateroom categories up to Mini Suite and the current retail prices charged on board as well as the applicable discretionary service charge). Subject to availability. For more information visit www.ncl.co.uk. Excludes errors and omissions. NCL (Bahamas)Ltd., UK Office | 4th Floor | Mountbatten House | Southampton | SO15 2JU | U.K. ©2018 NCL Corporation Ltd. Ship’s Registry: Bahamas and United States of America. 6799.4.18
May 2018 | Forward
EDITOR’S LETTER
In order to grow, cruise must target millennials The average age of British cruise customers last year was 56, according to Clia UK & Ireland, so why is so much time spent talking about what millennials want? This group, loosely defined as those reaching young adulthood in the early 21st century, appear to command more column inches than the significantly more time and money-rich baby boomers who, it’s fair to say, love a cruise. BRIGHT The answer is that, in order for the cruise industry to FUTURE keep growing (and to ensure that younger generations migrate to cruise as they get older), it must appeal to millennials. However, the accepted theory has always been that cruises simply aren’t for the young: they want adventure, activities and a chance to delve into a destination’s culture. But whoever said that a cruise can’t provide that? Recent years has seen a change in the way cruises are perceived, particularly as the family cruise sector has boomed. But while kids (and their parents) have been accommodated on theme-parks-at-sea style ships, the millennial travelling alone or with friends is a far rarer sight on board. U by Uniworld, a sister brand of the boutique luxury line Uniworld, has taken the bold step to appeal to this age group directly with its design-led new ships. Can it make it work? Sara Macefield investigates on p36. Elsewhere in this issue, we celebrate the launch of three important and action-packed new ships: Norwegian Bliss (p28); Carnival Horizon (p29) and Symphony of the Seas (p31); Jane Archer explores the rise of expedition cruise (p46); and we take a look at river cruise in our unique How to Sell guide (p42). We hope you enjoy this issue of cruise adviser – and good luck selling!
THIS MONTH WHAT WE LEARNT
P24
N E W L AU N C H E S S P E C I A L | E X P E D I T I O N C R U I S E | H O W TO S E L L : R I V E R
THE ONLY DESTINATION FOR THOSE SELLING CRUISES
M AY 2018
How U by Uniworld set out to redefine river cruise for a new generation
HO CHI MINH CITY HAS CHANGED The city formerly known as Saigon is now a thriving metropolis with great restaurants and rooftop bars P31
YOU WILL NEVER GO HUNGRY ON SYMPHONY OF THE SEAS Royal Caribbean’s latest launch – the largest cruise ship in the world – has 22 different places to eat P46
is brought to you by Waterfront Publishing
CRUISE ADVISER
bryan@cruise-adviser.com 020 3865 9338
Designer Matthew Coles Sub-editor Nathaniel Cramp
Publisher Sam Ballard sam@cruise-adviser.com Publisher Anthony Pearce anthony@cruise-adviser.com
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With thanks to Jill Sayles, Sara Macefield, Jane Archer and Amy Wright CRUISE ADVISER
Waterfront Publishing, Arch 462, Kingsland Viaduct, 83 Rivington Street, London, EC2A 3AY info@cruise-adviser.com 020 3865 9360
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3
EXPEDITION CRUISE IS ON THE RISE The sector is growing like never before, with more than 20 ships on order for delivery between now and 2021
THE WORLD’S FIRST DISCOVERY YACHTS™
Spa Suite
On board Helicopter
Book the ultimate in luxury Continuously striving for that which is beyond the horizon, our 2019/20 collection will see a second Scenic Eclipse luxury yacht join our salient fleet. The identical sister ships will explore corners of the globe rarely traversed by explorers throughout history, from the White Sea to the Northwest Passage – these truly remarkable locations are now accessible in 6-star luxury. Intimate and luxurious, with every amenity your customers could wish for, our Scenic Eclipse fleet has been designed with our guests in mind. Delighting both the keen explorer and elegant traveller, the World’s First Discovery Yachts™ are certain to surpass all their ocean cruising expectations.
Truly All-Inclusive On board
Return flights from a selection of up to 15 airports Spacious all-verandah suite accommodation Personal service with an almost 1:1 staff-to-guest ratio Ten dining experiences, from casual to fine-dining Unlimited complimentary beverages* Butler service for every guest Spa Sanctuary & plunge pools Gym, yoga & Pilates studio Indoor and outdoor swimming pools Expert Discovery Leaders on all cruises Daily entertainment and discovery presentations Complimentary self-service guest laundry Complimentary Wi-Fi
Onshore
Comprehensive choice of shore excursions Exclusive Scenic Enrich experiences Expert local guides Zodiac, kayak, snorkelling and snow shoeing adventures The freedom of our e-bikes (electronically assisted bicycles) Two on board helicopters^ and a six-seat submarine^ Bottled water for all shore excursions Chef-prepared picnics
All tipping and gratuities on board
Lumière
Maritimes Discovery 13 Day Itinerary New York City > Halifax From
NEW FOR 2019/20
£6,995† per person
Departs 9 September 2019
Antarctica in Depth 16 Day Itinerary Buenos Aires > Buenos Aires From
£10,295† per person
Departs 24 Nov, 5 & 6 Dec 2019 & 1, 12, 23 Feb, 5 Mar 2020
Mediterranean Discovery 10 Day Itinerary Barcelona > Athens From
£4,795† per person
Departs 2 May 2020
Across the Northwest Passage 24 Day Itinerary Kangerlussuaq > Nome From
NEW FOR 2019/20
£23,915† per person
Departs 14 August 2020
Call: 0808 115 0463 | Email: agencysales@scenic.co.uk | Or contact your local Sales Manager Terms and conditions: All prices per person, twin share in GBP based on two sharing with economy flights departing London Heathrow, subject to availability. † Prices indicated are for the lowest suite category available with the same name. *All drinks on board are included except for a very small number of rare, fine and vintage wines, champagnes and spirits. Prices correct at the time of going to print (April 2018). Offers are valid for new bookings only made between 4 April 2018 and 15 June 2018. Earlybird Fares are strictly limited. Early Payment Discount - save £500 per person off the advertised price of an itinerary of 11 days or longer when the balance is paid in full before 31 October 2018, save £350 off itineraries of fewer than 11 days when the balance is paid in full before 31 October 2018. Pre-departure Night Included on all 2019/20 departures – hotel stay will be allocated and booked by Scenic, includes bed and breakfast. Free Private Door-to-Door Chauffeur Transfers - Private door-to-door chauffeur transfers are complimentary within a 75 mile radius and are subject to availability. For guests who live outside of this 75 mile radius, an additional supplement of £2.00 per mile will be charged thereafter, UK mainland only, book before 15 June 2018 to qualify. ^Helicopter and submarine activities are weather permitting, may incur additional costs and are subject to availability. A 20 minute helicopter or submarine ride is included on all ‘Ultimate Cruises’ for 2019/20, weather permitting and subject to availability – no cash or credit alternative is available.
The unstoppable rise of expedition cruise, p46
Contents MIDSHIP 36
Nothing compares to U Sara Macefield boards one of U by Uniworld’s ships in Amsterdam and finds out how the millennial focused river cruise line is spicing things up on board and off
42
How to sell: river cruises Our unique how to sell guide – this time looking at the fast-expanding world of river cruise, with options for Europe, Southeast Asia and worldwide destinations
46
Walk on the wild side: the rise and rise of expedition cruise With 20 new ships on order between now and 2021, the expedition sector is expanding to meet demand
CRUISE-ADVISER.COM
5
May 2018 | Forward
FORWARD 3
Editor’s letter
10
News Royal Caribbean Cruises reports a record first quarter; Crystal Endeavor’s luxury suites revealed
16
New crew The big cruise industry hires this month
20
Fam trips / incentives We round up all the latest incentives and news
21
Clia Asia River Cruise & Destination Forum Amy Wright from Select Travel Holidays reports from Clia’s conference in Vietnam
24
Ports of Call: Ho Chi Minh The city formerly known as Saigon now mixes its history with fine-dining, culture and lots and lots of motorbikes
28
Norwegian Bliss The start of our six-page Ship Launch Special looks at Norwegian Cruise Lines’ new vessel, which boasts the longest race track at sea
28
31
Carnival Escape Carnival’s newest is a floating fun palace, featuring its own brewery, brilliant food and Balinese sun beds Symphony of the Seas The largest cruise ship in the world is finally here, and more than lives up to its promise – offering fun family cruising on an extreme scale
Cathedral Basilica of Our Lady of The Immaculate Conception in downtown Ho Chi Minh City, Vietnam, below P&O Cruises’ moist dark chocolate moelleux
AFT 49
Directory All the cruise line contact details in one place
54
Games room Unwind with our crossword, challenge yourself with sudoku, or attempt our quiz
56
Recipe The best recipes to be found at sea. This month: P&O Cruises’ moist dark chocolate moelleux, by celebrity chef and pâtissier Éric Lanlard
57
Lookout Photos from the latest cruise industry events. Can you spot yourself in there?
62
Final word Now everyone has woken up to plastic pollution as a result of programmes such as Blue Planet II, the industry needs to take responsibility for the environment it sails in Email info@cruise-adviser.com to share your thoughts CRUISE-ADVISER.COM
6
s 19 uise t 0 2 cr fas er ng v i r elli s
2019 RIVER CRUISES Portugal’s River of Gold 10 days, 8 guided tours Departing March to December 2019
From £1,345pp Elegant Elbe 10 days, 7 guided tours Departing March to November 2019
From £2,095pp Rhine Getaway 8 days, 6 guided tours Departing March to December 2019
From £1,195pp Romantic Danube 8 days, 6 guided tours Departing April to December 2019
From £1,095pp Châteaux, Rivers & Wine 8 days, 7 guided tours Departing March to November 2019
2019 Viking river cruises
From £1,695pp Waterways of the Tsars
save £1,000pp – prices from £1,095pp
13 days, 10 guided tours Departing May to October 2019
With the world’s largest fleet of innovative river ships – including our multi award-winning Viking Longships – only Viking can promise you more. More comfort, more quality, more style and more choice of cruises across Europe, Russia, Egypt and Asia. Relax in spacious, contemporary surroundings. Indulge in fabulous, freshly cooked food and thoughtfully selected wines. Explore the cultures, customs and cuisines of the places you visit on expertly led tours. And discover a unique and exciting new view of the world.
Passage to Eastern Europe
GREAT VIKING VALUE – SO MUCH INCLUDED P Return scheduled flights from London and a choice of up to 14 regional airports at no extra cost P River-view stateroom P All meals on board including wine, beer and soft drinks with lunch and dinner P Free Wi-Fi on board P An included excursion in almost every port P Free tea, coffee and snacks any time on board P All port charges, government taxes and overseas transfers
From £2,795pp 11 days, 7 guided tours Departing March to November 2019
From £1,995pp Imperial Jewels of China 15 days, 11 guided tours Departing March to November 2019
From £2,895pp Lyon & Provence 8 days, 7 guided tours Departing March to November 2019
From £1,645pp Magnificent Mekong 17 days, 14 guided tours Departing January to December 2019
From £3,535pp Grand European Tour 15 days, 12 guided tours Departing March to November 2019
From £2,845pp Kiev to the Black Sea 11 days, 11 guided tours Departing May to September 2019
From £2,895pp
Call now on 020 8780 7985 or visit vikingcruises.co.uk Prices correct at time of going to print but are subject to availability and change. From prices are per person and based on two people sharing the lowest grade stateroom available, departing on selected dates in 2019. Prices valid until 30 June 2018. Single supplements apply. Please note on selected cruises a visa may be required and is at the passengers own expense. For more information please visit vikingcruises.co.uk/terms-conditions or call us.
CRYSTAL CRUISES – VOTED WORLD’S BEST MORE THAN ANY OTHER CRUISE LINE, HOTEL OR RESORT IN HISTORY.
VINEYARDS & VISTAS DOVER TO MONTE CARLO | VOYAGE OCY180729-14 ABOARD CRYSTAL SERENITY | 29 JULY 2018 | 14 NIGHTS
Michael Dupont Head of Sales Tel: 07921 949469 mick@cruiseportfolio.co.uk
Cruise Only Fares From
Deluxe Stateroom (C3 Grade)
from £4,445 per person
Deluxe Stateroom with Verandah (B3 Grade)
from £6,011 per person
Itinerary Highlights: Dover, Guernsey, Le Verdon/Bordeaux (two overnights), Oporto/ Leixoes, Lisbon (overnight), Barcelona (overnight), Cassis, Monte Carlo (overnight)
24 years
Natalie Read Regional Sales Manager South Tel: 07896 971316 natalieread@cruiseportfolio.co.uk
Jon Schofield Regional Sales Manager North & Scotland Tel: 07841 921533 jon@cruiseportfolio.co.uk
Nan Short Representative Northern Ireland & Eire Tel: 02890 642252 nanshort@btopenworld.com
Megan Saunders Trade Sales Support Executive Tel: 020 7399 7602 megan@cruiseportfolio.co.uk
20 years
FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:
020 7399 7601
www.crystalcruises.co.uk
ABTA No.V8548
Fares are per person, cruise only in UK sterling based on double occupancy in an outside stateroom and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. ©2018 Crystal Cruises, LLC. Ships’ registry: The Bahamas.
NEWS
Do you have a story for us? Email info@cruise-adviser.com
ROYAL CARIBBEAN CRUISES
Record first quarter for Royal Caribbean
Net income up year on year, plus the company has announced Mark Wright will be hosting Trade Awards Royal Caribbean Cruises has reported record first quarter results and increased its outlook for the full year. The company’s net income was $218.7 million, up from $214.7 million at this time in 2017. “This year is proving to be another strong year with all our brands firing on all cylinders,” said Richard Fain, chairman and chief executive. “The market continues to support our growth as our people keep focused on delivering our targets and goals. The strength of this market plus our new ships in 2018 – Symphony of the Seas (see p31), Azamara Pursuit, Mein Schiff 1 and Celebrity Edge – position us nicely for 2019 as well.” Meanwhile, Royal Caribbean has announced that radio and TV celebrity Mark Wright will hosting this year’s Royal Caribbean Trade Awards recognising the hard work of agent partners across the UK & Ireland, on board the first sailing of the new-look Independence of the Seas. “I can’t wait to get on board Independence of the Seas to see what
the agents make of her multi-million pound makeover,” said Wright. “I’ve seen a few cosmetic makeovers in my time, but from what I’ve heard the new features on Independence have to be seen to be believed.” Following the awards ceremony – which will be co-hosted by Royal Caribbean associate vice president and managing director UK & Ireland Ben Bouldin – Mark Wright will perform a DJ set in Studio B, the onboard club. Bouldin said “Independence of the Seas will have extraordinary features on board when she returns to the UK, so we wanted to ensure the awards are just as extraordinary. It’s important for us to celebrate the invaluable role agents play within our business and show them just how much we appreciate their hard work. We can’t wait to get Mark and our agents on board.” For details of the Club Royal loyalty scheme and to take part in the #GetMeOnIndy competition, visit myclubroyal.co.uk.
P&O / CUNARD
Cruise lines to create partnership helpdesk P&O Cruises and Cunard have announced plans to create a UK based partnership team helpdesk to provide dedicated support. The team will consist of 38 dedicated agents who will join in mid April and be based within the existing UK contact centre team. P&O Cruises vice president sales & distribution, Alex Delamere-White said: “The creation of a travel agent helpdesk will help us transform our agent interactions and processes to deliver a higher quality, more efficient service.” Cunard UK sales director Gary Anslow said: “By creating a dedicated, expert team the helpdesk will be able to build online capabilities and support agents with their more complex enquiries.”
HURTIGRUTEN
Single-use plastics ban in force by July 2 Hurtigruten has announced a ban on all unnecessary single-use plastic across its fleet by July 2 this year. Hurtigruten CEO Daniel Skjeldam, said: “There is a lot of talk about the impact plastic has on our oceans. By getting rid of single-use plastic on all ships we will get others to follow. It is possible to act now, the oceans do not deserve more hesitation.” The ban will be effective across the entire fleet of expedition vessels and will also be imposed on the hotels, restaurants and other establishments of the company’s land-based operations on Svalbard. Skjeldam continuted: “No one can win the war on plastic alone without allies. This is why we implement high demands on our suppliers. Our goal is to become the world’s first plasticfree shipping company.” CRUISE-ADVISER.COM
10
THE L OIRE, A R OYAL L EGACY
A fairy-tale realm par excellence, the Loire Valley is studded with storybook villages, time-burnished towns, and the delights of 1,001 famous châteaux that await you on this extraordinary cruise.
EXCLUSIVE CRUISE
HIGHLIGHTS Incredible places - Irresistible prices • Cruise on board a paddle
S P EC I A L OFFERS
FOR SELEC
2018
DEPARTU
TED
RE S
wheeler ship • Private balconies • Free WiFi • Delicious regional specialities and unlimited drinks included • Fascinating excursions that bring history and culture to life • More than 40 years’ experience
INFORMATION AND RESERVATIONS ✆ 0208 3281 281 - resuk@croisieurope.com www.croisieurope.co.uk IM06710025 - Shutterstock © Viacheslav Lopatin
CroisiEurope
Best River Line Itineraries
The World’s Finest Ultra Luxury Resort at Sea
Introducing
SEABOURN OVATION In May 2018 we welcome Seabourn Ovation, crowning the most modern and acclaimed fleet in ultra-luxury. Like her sister Seabourn Encore, the strikingly beautiful all-veranda suite ship delivers a wealth of innovative concepts and a host of illuminating ideas to delight the world’s most discerning travellers. Seabourn Ovation can slip into picturesque ports and hidden harbours. Yet she offers features and amenities rivalling much larger ships, including sumptuously furnished living areas and restaurants designed by the genius of Adam D Tihany, elegant settings for meals created under the guidance of world-renowned chef and restaurateur, Thomas Keller.
SEABOURN OVATION INAUGURAL SEASON Mediter r anean | No r t h er n E u ro p e | A r ab i a | A s i a
Intimate ships | Award-winning cuisine | Open bars & fine wines | All suite
Reservations: 0344 338 8610 seabourn.com email: salessupport@seabourn.co.uk For online training visit; seabournacademy.co.uk For UK ship visits email: salessupport@seabourn.co.uk
May 2018 | Forward CRYSTAL
Endeavor suites revealed
The interiors of the luxury yacht shown off at the line’s sales gala The luxury accommodations on Crystal Yacht Expedition Cruises’ new vessel Crystal Endeavor have been unveiled at the company’s 27th annual sales gala . Crystal Cruises’ president and CEO, Tom Wolber, shared the first glimpse of the yacht’s interior during the event on board Crystal Symphony. Crystal Endeavor will be the largest purpose-built polar class expedition yacht in the world at 19,800 GRT, accommodating 200 guests. The yacht will feature generous public spaces, a full-service spa and salon, six restaurants including Nobu
Matsuhisa’s Umi Uma, expedition rooms and elegant suites. “Crystal Endeavor’s suites are an important part of the overall experience that is rooted in luxury and comfort, even in the midst of extreme adventure,” Wolber said. “They will be private havens of relaxation and personal service welcoming travellers as they embark on journeys to the far corners of the world.”
The spacious suites feature private verandas and butler service as well as king-size beds, walk-in closets, heated storage and spa-like bathrooms with adjustable heated floors, dual vanities, anti-fog mirrors and rainshowerheads.Technological amenities will enhance the experience. Crystal Endeavor is set to debut in 2020. Details of its itineraries will be announced at a later date.
LUXURY
SOLOS
Clia to host two-day luxury cruise showcase in Malaga this October, including ship visits
CroisiEurope waives single supplement
Clia is to host a luxury cruise showcase in Malaga in October. Around 80 travel agent places will be available for the event, which takes place on October 15 and 16 and will include visits to Silversea and Seabourn ships, as well as conference sessions and trade marketplace networking sessions. Andy Harmer, Clia UK director, said: “We are thrilled to be able to offer travel agents the chance to come to Malaga to learn more about the diversity and ever-changing luxury sector of the cruise market. “There has been a significant increase in the number of new luxury ships being launched in recent years, by lines including Seabourn,
River cruise line CroisiEurope is waiving its single supplement on all 2018 departures when booked by June 30, 2018. This offer is valid for new bookings on the company’s 2018 cruises on the French canals, European rivers and Adriatic coast, as well as on the Volga, the Mekong and in Africa. It is not valid on its New Year cruises. The line has recently expanded its fleet to a total of 55 vessels with the addition of MS Van Gogh and MS Renoir – both sailing in France – and the new-build paddlewheel ship MS Elbe Princesse II, designed to cruise the Elbe and Vltava rivers between Berlin and Prague.
Silversea, Crystal Cruises, Scenic and Regent. These launches have raised the profile of the luxury cruise sector, and of the vast array of innovative enhancements available onboard. “There has never been more choice for agents selling luxury cruises. It’s a great time for agents to increase their understanding of this dynamic sector. “The changing onboard experience, breadth of destinations and exciting and increasingly adventurous land activities, alongside world-class service, are making luxury cruise appealing to a new generation of first-time cruisers.” Details of the full event programme and how to secure a place will be announced soon.
CRUISE-ADVISER.COM
13
THERE'S MORE THAN ONE REASON TO CHOOSE
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May 2018 | Forward
NEW HIRES
Uniworld names Rachel Healey as national sales manager
Saga hires new senior regional sales manager Saga Travel has announced the appointment of Liz Ryan as senior regional sales manager. Ryan returns to Saga Travel after a spell at Wendy Wu. Ryan has also worked for AffordableCarHire.com, Travel Supermarket and Global Travel Group. Iain Powell, head of trade sales, said: “I am delighted that Liz has joined us in this newly created role. I have talked at length about our growth plans for the trade; Liz will be pivotal in us realising these goals.”
Barrhead announces plans to hire new staff
Uniworld Boutique River Cruise Collection has appointed Rachel Healey to lead its sales team in the UK. She joined the company on April 3 and reports to managing director Chris Townson. Her role includes growing sales for the luxury river cruise line and its sister brand U by Uniworld. She joins from Abercrombie & Kent where she was trade sales manager overseeing trade relationships for the
tour operator and its DMCs in the UK, Europe and the Middle East. Chris Townson, managing director, said: “Rachel brings with her an exceptional industry track record and a fantastic contacts book, particularly within the luxury sector. We look forward to her strengthening our valued existing partnerships and introducing our award-winning brand to new and relevant agents.”
Barrhead Travel, acquired by Travel Leaders last month, has announced plans to hire up to 100 new staff. Sharon Munro, chief executive, said: “We are on the lookout for exceptional individuals with a passion for travel. Our expansion plans this year alone will see us taking on up to 100 new employees, including modern apprentices, destination specialists across our branch network and a variety of non-sales roles, including marketing, web content and business development.”
Online marketing expert Neil Hardy joins Shearings Leisure Group in new role of digital director Shearings Leisure Group has appointed Neil Hardy into the newly created role of digital director. He started the role on April 30. Hardy brings travel industry expertise in the online, commercial and marketing sectors having held senior leadership positions at Tui Travel, Page & Moy, Co-operative Travel and most recently at Icelolly.com, where he was commercial and product director. The newly-created role will focus on the online areas of all the brands
within the group, working alongside the marketing and ecommerce teams. Richard Calvert, CEO of Shearings Leisure Group said: “I am delighted to have someone of Neil’s experience and track record joining us. Our Group has a diverse set of specialist brands and our focus on digital growth for each of these is core to our strategy. Neil will work closely with our ecommerce and marketing teams in accelerating the already impressive progress that has been made in this area over the last 12 months.” CRUISE-ADVISER.COM
16
NEW ‘SOLO EXCLUSIVE’ RIVER CRUISE FOR 2018 The Blue Danube - 4th November 2018 If you have clients who travel solo and have always wanted to river cruise but don’t want to pay a single supplement, they will get a fantastic 5* river cruise in their own cabin for an incredible price.
Solo occupancy cabin
Price from
Lower deck (river view)
£1,299pp
Middle deck (french balcony)
£1,599pp
Upper deck (french balcony)
£1,699pp
EX STN (No Supp), LGW (£50 supp), LHR (£80 supp), EDI (£60 supp), MAN (£60 supp) NB. We also have a limited number of LOWER DECK cabins on ALL of our other departure dates with no sole occupancy supplement
Contact our friendly agency sales team: 01283 744307 Visit: www.rivieratravel.co.uk/agents Email: agencysales@rivieratravel.co.uk Riviera Travel booking terms and conditions apply. Prices correct as of 20.03.18.
Joseph
Darren
Tamzin
ABTA No. V4744
Mia
SPITSBERGEN: THE ESSENCE OF THE ARCTIC No matter if your clients are Arctic-lovers or they are just seeking for extraordinary voyage experience – Spitsbergen cruise aboard m/v Sea Spirit is the great opportunity. Sea Spirit offers the perfect balance between luxury and expedition. The ship’s small size gives her advantages which are of prime importance in expedition cruising. She goes where other ships cannot follow, navigating into protected channels and bays that are out of bounds to larger vessels. Sea Spirit sets herself apart by providing a level of comfort not usually found on a ship of her size. Travelers are impressed with the size of the staterooms, thoughtful amenities throughout the ship, and fine cuisine. Edutainment program from polar experts
Realm of Arctic wildlife Let your clients enjoy an Arctic wildlife photo-safari in continuous polar daylight. By land and sea we encounter a wealth of wildlife—including polar bears, walrus, Arctic fox, reindeer, and a variety of whales and seals—in one of the High Arctic’s most pristine and protected environments.
Our team of professional polar experts come from all over the world to elucidate your clients’ daily discoveries and to enrich their expedition with unique insights and personal perspectives. Give your clients an opportunity to discover true Arctic wilderness in comfort they do not even expect to find in high polar latitudes.
Poseidon’s kayak club: get the most out of your Arctic voyage The islands and fjords of Spitsbergen closely guard some of the world’s most magical and unique paddling opportunities. Offer your customers unscripted kayaking adventures as we explore remote waters that very few paddlers have experienced before. Voyage to Spitsbergen aboard small luxury expedition ship Sea Spirit No doubt an Arctic expedition cruising is all about the destination. However, your clients’ travel experience depends greatly on your vessel. Poseidon Expeditions’
For reservations: sales@poseidonexpeditions.com
Please call + 44 203 936 8218 or visit Poseidonexpeditions.com
Zodiac cruising, Monacobreen
Please call + 44 203 936 8218 or visit Poseidonexpeditions.com
79°23'54'' E 12°36'24'' N
May 2018 | Forward
FAM TRIPS / INCENTIVES
Fred Olsen launches European river programme incentive
NCL offers £4,000 marketing fund Agents could win £4,000 for marketing purposes in Norwegian Cruise Line’s new incentive. To enter the competition, agents should submit a marketing plan for implementation in September and October. The best submissions will win a £4,000 marketing fund as well as a consultation day with members of the cruise line’s UK marketing and business development team and a £1,000 “premium all-inclusive” team night out.
Win Kylie tickets with Avalon Waterways Fred Olsen Cruise Lines has launched a booking incentive for agents yet to make a booking on its new European river programme. To celebrate the start of the season and the first sailings of Brabant – the line’s new river vessel – the company will be rewarding agents who make their first booking on all 2018 Brabant departures.
Agents who make a booking between Wednesday April 11 and Monday July 2 – which coincides with the launch of the Summer Sale campaign – will be able to claim £100 of shopping vouchers for their agency. There are 15 river cruises included in the Summer Sale and full details of the incentive can be found at fredolsencruises.com/agent.
Avalon Waterways is giving agents the chance to see Kylie live in concert as part of its 2019 booking incentive. For the chance to win a pair of tickets to the concert on September 27, agents need to book a 2019 Avalon Waterways cruise before May 30 and send their name, agency details and booking reference to agencysales@avaloncruises.co.uk. An entry to the prize draw will be made for each booking.
Star Clippers invites homeworkers for a cuppa and cake Star Clippers is offering homeworkers the opportunity to enhance their knowledge of the company’s sailings with a series of gatherings around the country over the next month. More than 100 places are available for the ‘Clipper catch-up, cuppa and cake’ afternoon tea events which take place at Patisserie Valerie cafés with the Star Clippers sales team in locations across the UK throughout May and early June. To apply for one of 10 places at each venue, homeworkers should email agency.sales@starclippers.
co.uk to reserve a space. The events take place in the following locations: Oxford (May 9), Chester (10), Norwich (10), Glasgow (15), Reading (15), Edinburgh (16), Sutton Coldfield (16), Preston (22), Tunbridge Wells (23), Bristol (24), Exeter (June 6), Belfast (11). Star Clippers’ three tall ships sail itineraries in the Caribbean, Mediterranean and South East Asia, offering guests the experience to cruise under sail on ships that recreate the historic style of the 19th century trading clippers. CRUISE-ADVISER.COM
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May 2018 | Forward
CLIA ASIA RIVER CRUISE & DESTINATION FORUM
“First-hand experience is everything” Select Travel Holidays’ Amy Wright went to the Clia convention in Vietnam and discovered how knowledge of a destination can inspire and inform your clients
PHOTOS © SELECT TRAVEL HOLIDAYS
Asia has to be seen to be believed. In fact, it has to be more than just seen – it needs to be heard, smelt, tasted and felt. You might have seen photos of the motorbikes of Ho Chi Minh City, but it’s another matter when you’re rushing to cross the road with them dashing around you in all directions, horns blaring, whole families (plus chickens and other goods) on the back. It’s all very well doing online training modules, but to really be able to sell Asian river cruise it needs to be experienced. That experience can then be shared with your clients to entice them, inspire them, and to inform them of what to expect. There is no substitute for first-hand knowledge, particularly for a region as diverse and complex as Asia, and it is for that reason that I was absolutely delighted when Clia announced that the inaugural Asia River Cruise and Destination Forum would be held in Ho Chi Minh City, Vietnam. The conference was set out over two days with keynote speakers, panels and speed training with
sponsor suppliers, plus rooftop drinks with Scenic one night and a special dining experience with APT on the other. There was an overarching theme that now is the time to sell river cruise in Asia; it may still be a “hidden gem” (to use Giles Hawke’s term), but clients are hungry for something new, for unique experiences. Clia’s Andy Harmer reminded us that we are no longer talking about what amenities are available on ships, but how we can immerse ourselves in destinations. Keeping up with the Joneses is no longer about material possessions, it’s about sharing pinch-yourself moments. To use another of Andy’s phrases, people no longer want to sight-see, they want to sight-do – and Asia is the perfect place for that. In Asia, rivers represent the lifeblood of communities. Explore a floating market and you’ll be discovering a floating city, and encounter the most welcoming and friendly people. An Asian river cruise has a wider appeal to both
Clockwise from above: the author (centre) with Nicola Pearce from APT and chef Luke Nguyen; Kristen Karst from AmaWaterways; the village of Tan Chau; Amadara on the Mekong
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experienced river cruisers and noncruisers, and presents an opportunity to engage with touring clients. It’s no wonder that 12 per cent of UK river cruisers are coming to Asia – a 20 per cent increase from 2015 to 2016. When selling river cruise, it’s important to understand and fully appreciate the differentiation between ships and cruise lines (and between rivers). Kristen Karst of AmaWaterways, one of the keynote speakers, noted that in the last five years, river cruise has become even more differentiated, and Asian river cruise is more varied than its European counterparts. Agents experienced this for themselves with three or four nights on a Mekong river cruise with either AmaWaterways, CroisiEurope, Pandaw or APT. We were even treated to the same experience enjoyed by APT clients with an exclusive dinner at Vietnam House, celebrity chef Luke Nguyen’s fine-dining restaurant. There really is no substitute for first-hand experience.
Promotion
European river cruising with Fred. Olsen Clients can experience the country house hotel feel of new fleet addition, Brabant, with regular sailings along the Rhine, Danube and Moselle The stylish and comfortable river cruise vessel Brabant is the latest addition to the Fred. Olsen fleet, adding a whole new dimension to your clients’ choice of cruising. This smaller-scaled vessel has the ambience of a country house hotel. Clients will experience relaxed exploration, scenic cruising and leisurely dining, while socialising with fellow passengers. Both the deck space and public areas are bright and spacious, and with fewer than 80 contemporary rooms, it has a home-from-home feel.
Scenic cruising
The river cruise sailings include
daytime scenic cruising as well as interesting ports of call. The sailings are a great alternative for customers looking for a city break and offer them the chance to visit multiple European cities in one relaxing holiday. All itineraries are crafted to ensure that guests see the best of the views in that area during daylight hours. All the seven-day Rhine, Danube, Moselle cruising incorporates amazing sights.
romantic towns, fortresses, fairytale castles, terraced vineyards, forests and dramatic landscapes. Along the route is historic Cologne, the beautiful medieval town of Bernkastel-Kues – only accessible to smaller river boats – and Strasbourg, which adds a taste of France into the mix. The itineraries within this section feature all these highlights, as well as a variety of departure dates.
Valley view
An immersive experience ashore
Guests will take in the breathtaking valleys and mountains of Germany’s hinterland as they sail along the Rhine, Danube and Moselle. From Brabant’s Sun Deck they will see
To enhance their experience, guests can choose from a selection of varied Shore Tours on offer at an additional cost. Bookable ten weeks prior to departure or on board. Bicycles are
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Promotion
available to hire for on-shore use on first-come, first-served basis.
Food, glorious food
The cuisine on board Brabant is of high quality with ‘Early Riser’ coffee, tea and pastries or a hearty breakfast buffet, an indulgent lunch in the Panorama Restaurant, or a lighter alternative in the Panorama Lounge. The five-course à la carte dinner menu typically features classic favourites and regional dishes inspired by the destinations on the itinerary, along with vegetarian alternatives. All meals are open seating. Evening dinner is one sitting, normally at 7.30pm.
Accommodation to unwind in
Contemporary styling and cherry wood interiors are combined with generous personal space to make guests feel at home. Many rooms feature Juliette Balconies with panoramic windows, bed, large flat-screen TV, complimentary wi-fi, individual climate control, a safe and well-equipped en-suite shower room. There are two spacious suites on Mozart Deck, with a sofa, minibar (chargeable), bathtub and complimentary bathrobe and slippers, too.
Time on board
The Amadeus Club is a great spot for relaxation. There is a selection of books to browse, daily news, two
desktop computers, playing cards, games and puzzles. Self-service tea and coffee is available there.
Just relax
Out on the Sun Deck passengers can enjoy a drink from the Lido Bar, top up the tan on one of the sun chairs, or have a game of shuffleboard with fellow guests. In the evenings the stylish Panorama Lounge presents live entertainment, such as a singer or pianist, to round off each day. To revitalise body and mind during the journey the Fitness Room on Haydn Deck is open round the clock. There’s also a hair salon, while the Vital Club offers rejuvenating massage treatments and soothing bath experiences.
When?
The current 2018 programme runs until November 3, 2018 and features a selection of sailings, offering unforgettable journeys along European rivers and canals. The 2019 programme is also available.
British on board
In line with the company’s ocean product the river product has been designed for a British audience. English is the only language on board and guests can pay in pounds. The product has been adjusted to a British taste, including food, service and shore tours.
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Flights
Prices shown in the brochure are all based on fly-cruises. They include return flights from/to a London airport and transfers to/from the boat. Alternatively agents can book customers on a cruise-only fare and arrange alternative flights and transfers to meet individual customer requirements.
Enjoyment Promise
Fred. Olsen is extending its Enjoyment Promise to this new river programme. For bookings made at least 12 weeks in advance on cruises of five nights or more. The Enjoyment Promise must be invoked within 24 hours of sailing.
Summer sale
As part of the Fred. Olsen Summer Sale, savings of up to £300pp can be made, plus until May 31 there is a FREE dining drinks upgrade, too.
Brochures
Copies of the 2018 brochure are available to order at trade-gate. co.uk or the PDF can be viewed on the dedicated agent website fredolsencruises.com/agent. The new 2019 brochure will be available in May. For further information call Fred. Olsen Trade Support on 01473 746 164 or visit your dedicated agent website at fredolsencruises.com/agent
May 2018 | Forward
PORTS OF CALL
Ho Chi Minh City A mix of history, culture, fine dining and motorbike tours await in Vietnam’s largest city, says Jane Archer Forty-three years ago, the world watched in stunned silence as a tank crashed through the iron gates of the Presidential Palace in what was then Saigon. The North Vietnamese People’s Army of Vietnam had taken the city, ending the Vietnam War. Panic set in and scenes of Americans and South Vietnamese trying to escape filled the TV screens. It’s all a far cry from what today is Ho Chi Minh City (it was renamed in 1976), where rooftop bars, swanky international hotels, chic restaurants and an ever-growing number of tourists are the order of the day. Among them are both river and ocean cruisers – the former because Ho Chi Minh City is the start or end point for cruises on the Mekong, so naturally passengers stay a few days to see the sights; the latter because more and more ocean-going ships are calling there on voyages around Southeast Asia. River ships dock in My Tho, about 90 minutes from the centre, although the vessels operated by Avalon Waterways and CroisiEurope can navigate the Chao Gao canal and take passengers into the heart of the city.
Small ocean-going ships sail up the Saigon River and dock close to the city centre; big ships use the port of Phu My about 130km away. The city will come as a culture shock for those travelling in Asia for the first time. It’s chaotic, noisy and bustling with people, cars and so many motor scooters laden with people and produce that something as simple as crossing the roads takes courage. The trick is to step out when there is a bit of a break in the traffic and walk slowly, allowing the bikes and cars to go around you. It is possible to go it alone in Ho Chi Minh City as the historical centre, District 1, is compact, but a tour is the best way to learn about the history and culture. If coaches don’t appeal – and they are not ideal because of all the traffic – you can see the sights on a motorbike. You travel on the back of one, the guide follows on another. It’s great fun if a little scary at times. Sightseeing highlights include the French-built Notre Dame Cathedral, the colonial-style Post Office and former Presidential Palace, now known as the Reunification Palace. The War Remnants Museum is
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May 2018 | Forward both informative and distressing but unsurprisingly also very antiAmerican. Shoppers will love Ben Thanh Market, where you can buy everything from sandals to spices and haggling a price is all part of the fun. Outside the city, tours visit the Cu Chi Tunnels, a vast network of underground burrows where the Viet Cong lived during the Vietnam War. You see the terrifying weapons and get to crawl through a tunnel. After the war, Vietnam’s economy collapsed, there was no food and the people were starving. Not any more. Over the past 20 or so years a unique ‘Vietconomy’ has developed, allowing free enterprise to flourish within the Communist political system. Investment has flooded in, buildings are going up everywhere and fabulous bars and restaurants are springing up throughout District 1 (confusingly still called Saigon). One of the newest is SoHy, a restaurant and cocktail bar on the 25th, 26th and 27th floors of Centec Tower that would not look out of place in London’s West End. There are plenty of others, including Saigon Saigon, on the ninth floor of the Caravelle Hotel, and the Chill Sky Bar on the 25th floor of Saigon’s AB Tower. The Rex Hotel’s rooftop garden is only on the fifth floor, but was where the
US government held military press briefings during the war that were dubbed the ‘Five O’clock Follies’. Visitors keen to try authentic Vietnamese street food should look out for Banh Mi – a baguette filled with pork, salad and pickles – but there are plenty of good restaurants serving authentic dishes including Lemongrass and Xu Restaurant.
For the best food in town, it has to be Vietnam House, the new restaurant opened by Australian celebrity chef and APT Ambassador Luke Nguyen, whose parents escaped Vietnam after the war. He has also opened a cookery school, Grain, above Xu Restaurant where you can join fun hands-on classes in traditional Vietnamese cookery.
THREE HO CHI MINH CITY CRUISES River cruise with APT
River cruise with Avalon
Ocean cruise with Silversea
APT – AmaLotus Ho Chi Minh City-Siem Reap April 5, 2019 From £5,440pp
Avalon Waterways – Avalon Saigon Ho Chi Minh City-Siem Reap December 9, 2018 From £4,665pp
Silversea – Silver Shadow Singapore-Ho Chi Minh City November 24, 2018 From £3,510pp
Three days in Ho Chi Minh City includes dinner at Vietnam House, the Cu Chi Tunnels, a walking or motorbike tour of the city and a cookery class in Grain before a seven-night Mekong cruise.
This 15-day itinerary starts with three nights in Ho Chi Minh City and an included city tour, a cookery class and trip to the Cu Chi Tunnels. Ends with three nights in Siem Reap.
Eleven days, three countries and two days to explore Ho Chi Minh City before flying home. Add-on tours include the Cu Chi Tunnels and a traditional junk cruise on the Saigon River. CRUISE-ADVISER.COM
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BOOK BY 17 MAY 2018
NORWEGIAN’S
PREMIUM ALL INCLUSIVE PREMIUM BEVERAGES | GRATUITIES | WIFI
50
£
REDUCED DEPOSIT PER PERSON
50
$
FREE ON-BOARD CREDIT PER STATEROOM*
BOOK TODAY! CALL: 0333 336 0815 VISIT: WWW.AGENTS-UK.NCL.EU
*Guests making a new Premium All Inclusive cruise holiday booking between 19 April and 17 May 2018 will benefit from paying a £50 per person deposit (applicable to mini suites and below and where they book in advance of the date full payment is due), and receive US$50 on-board spending money per stateroom against their booking. Guests can transfer their £50 deposit to a new cruise booking up to 120 days before departure of the original cruise booked, however will not be able to transfer the US$50 on-board spending money unless this offer is applicable to mini-suites and below, and the new cruise booking at the time of transfer. Otherwise, the new cruise booking will have the benefit of any promotional or time limited offer (if any) which may be applicable at the time of transfer. The on board spending money can only be redeemed on-board, has no cash value, is non-transferable and no payment or credit will be provided for any amount which is not used during the cruise. It may not be used towards pre-cruise purchased activities. Norwegian Joy sailings are excluded from this offer. Please refer to terms and conditions at ncl.co.uk/promotions. Offer is limited, subject to availability and combinable with selected specials. Including all Premium All Inclusive services at a value of more than £1,200 per stateroom (based on a 7-day cruise in stateroom categories up to Mini Suite and the current retail prices charged on board as well as the applicable discretionary service charge). Subject to availability. For more information visit www.ncl.co.uk. Excludes errors and omissions. NCL (Bahamas)Ltd., UK Office | 4th Floor | Mountbatten House | Southampton | SO15 2JU | U.K. ©2018 NCL Corporation Ltd. Ship’s Registry: Bahamas and United States of America. 6799.1.4.18
May 2018 | Forward
Norwegian races ahead with the brilliant Bliss Bryan Johnson joins Norwegian Cruise Line’s latest ship on a preview sailing, and discovers new restaurants and a race track Norwegian Cruise Line is a line on a mission. The company, which is currently launching ships at a rate of knots, recently previewed its latest vessel, Norwegian Bliss, on a short sailing between Bremerhaven and Southampton. Bliss, which is the third ship in Norwegian’s Breakaway Plus Class, is the line’s first ship to be homeported in Seattle, where it will offer seven-day cruises to Alaska for the summer, before heading down to Los Angeles for Mexican Riviera sailings. It will end the winter in Miami for the Caribbean. With 1,088 balcony cabins available, the 4,000-passenger ship has been built with scenic cruising in Alaska in mind. Guests will be able to sit back, relax and watch the rugged terrain sail by in between ports of call – all while keeping their eye out for passing humpback whales.
It’s hard to talk about Norwegian Bliss and not mention the muchpublicised race track that covers a portion of the top deck. The brainchild of company boss Frank del Rio along with his imaginative son, the largest racetrack at sea costs just $5 per ride for adrenaline hungry passengers. That, along with the laser tag, are just two of the activities that young guests (and the young at heart) can enjoy on this genuinely action-packed ship. While there are plenty of new facilities on board to keep Norwegian’s guests happy, there’s also a host of familiar favourites for regular guests. It wouldn’t be a Norwegian ship without Cagney’s Steakhouse, (deck 8, aft) and Le Bistro (deck 17, aft) – but there is also a Starbucks coffee; Q (deck 6, forward), a BBQ restaurant where you will eat to the sounds of country
music; and Los Lobos (deck 8), a new a la carte Tex-Mex restaurant. As the third of four Breakaway Plus Class ships (Norwegian Encore is set to join the fleet in November 2019), Norwegian is well on its way to achieving its target of 64,000 total berths by 2025. The company will hit 45,000 by 2018 and will be bringing three new ships to market between now and 2022 with the introduction of the Leonardo Class. Interestingly, the line has also seen a 20 per cent rise in the number of Brits on board. That’s a testament to the ‘premium all-inclusive’ philosophy that the company brought in a few years ago to make themselves a more luxurious experience. Joining the Regent Seven Seas and Oceania family can’t have hurt, either. Families wanting to take a trip out to Alaska could do a lot worse than getting on board Norwegian Bliss.
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May 2018 | Forward
SHIP LAUNCH SPECIAL
A brewery and Balinese sun beds: on board Carnival Horizon Sara Macefield looks at the expanded line-up of attractions on Carnival’s new floating fun palace – and hears how the line is further boosting agent rewards Carnival Cruise Line intends to spread its distinctive fun factor to more agents and consumers than ever before, helped by the launch of its latest ship Carnival Horizon. More floating fun palace than cruise ship, this new 3,934-passenger vessel boasts an expanded line-up of attractions which are underpinned by Carnival’s unmistakable lively vibe that runs from bow to stern. Carnival Horizon shares many of the same attractions that debuted on its sister ship Carnival Vista, which launched in 2016, such as the novel aerial cycling SkyRide, which loops around the top deck, and the Imax Theatre where 3D films are screened.
But new frills inject more action and energy with the first Dr Seuss WaterWorks park at sea where twisting waterslides speed riders into a splash zone of colourful fountains, water sprays and a drench-inducing 300-gallon tipping bucket. Dining fans can take their seats at the line’s first Japanese teppanyaki restaurant called Bonsai Teppanyaki, or tuck into delicious barbecue fare at the new pub-style Guy’s Pig & Anchor Smokehouse Brewhouse which features hallmark dishes of US celebrity chef Guy Fieri. Thanks to Carnival Horizon’s own brewery, beer fans can quench their thirst with the ship’s four new
Clockwise from above: Carnival Horizon in Dubrovnik; Bonsai Teppanyaki; Piano Bar 88
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speciality Parched Pig ales produced onboard, while shoppers can browse in the expanded retail area, which includes brands including Breitling, Victoria’s Secret and Michael Kors. Carnival Horizon’s 13 bars and entertainment venues add to the irrepressible onboard buzz, with the Latin-themed Havana bar and its sultry rhythms, colourful song and dance shows in the main theatre and rousing singalongs in Piano Bar 88. Comedians raise laughs in the Punchliner Comedy Club, while the Limelight Lounge is the late-night draw for night owls. Carnival fans won’t be disappointed with the mix of attractions that this
May 2018 | Forward
new ship offers, while newcomers will be pleasantly surprised at the variety and good value, particularly where cuisine is concerned. Aside from the main restaurants, diners can also opt for the Lido Marketplace buffet, along with Mexican and Italian lunch outlets. The poolside “hand-crafted” burgers of Guy’s Burger Joint are rather impressive to behold, while another hit is the excellent Mongolian Wok
where chefs beautifully stir fry combinations to order. Top of the speciality options is the Ji Ji Asian Kitchen, which offers succulent treats including slowbraised pork belly and sweet and sour fragrant shrimp, for just $15pp. Alternatives include the Italian Cucina del Capitano, also costing $15pp, and the swish sophistication of the Fahrenheit 555 steakhouse for a slightly more pricey $35pp.
Carnival Horizon’s bright and breezy decor coupled with its carefree ambiance make this ship an obvious match for couples and families. Parents can take advantage of Family Harbor cabins which have their own lounge, while children are entertained by the programme in the Camp Ocean kids’ clubs. Adults looking for me-time can revel in the extensive Cloud 9 spa and fitness centre or lounge on tempting Balinese sun beds at the complimentary Serenity Deck. Alternatively, there’s an increased choice of exclusive Havana Club staterooms, which have their own private deck area and pool. It’s a mix that has found favour with the UK agents who were onboard for Carnival Horizon’s first few Mediterranean sailings before it departed for its home in New York. Advantage Travel Centres senior commercial manager Claire Brighton loved the ship’s fun flair. “I think it really stands out for this,” she said. “The hardware is great, but what makes it is the atmosphere, which is friendly and fun.” Cruise Nation managing director Phil Evans agreed. “All the cruise lines say they are family lines, but Carnival is so unpretentious. You don’t need to be smartly dressed and there’s a real resort feel. It smashes cruise preconceptions out of the water.” Carnival’s UK and international sales vice-president, Iain Baillie, hopes to further boost the agent rewards Loyalty Rocks Club which now has more than 4,000 retail members. “In the next 12 months we will surpass 10,000 individual sign-ups,” he predicted. With Carnival directing sales totally through the trade, it is channelling promotional efforts through this and boosting the accompanying app with new features including a chat room and feedback service. Even though the line has no plans to base ships in Europe, Baillie didn’t see this as a problem as UK sales were so strong for Caribbean sailings. “We have intensified our offering to the agent community and our business is growing year by year,” he added. CRUISE-ADVISER.COM
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May 2018 | Forward
SHIP LAUNCH SPECIAL
Royal Caribbean’s brand new Symphony for the senses
Crowds at the AquaTheatre at the aft of the ship
The largest cruise ship in the world is here and, as Sam Ballard discovers, is packed with family-friendly innovations to entice new-to-cruise customers From climbing walls and ten-floor slides to laser tag and genies – if there is one thing that Royal Caribbean does well, it is innovation. The line, which prides itself on its fresh thinking, is responsible for bringing all manner of firsts to market: from ice rinks to a London Eye-style pod towering high above top deck. This is family cruising on an extreme scale. The greatest example of Royal flexing its innovation muscles is on its mammoth Oasis-class fleet. The largest cruise ships in the world have given the company a vast canvas to let their imaginations run wild and the newest addition – Symphony of the Seas – is the most daring yet. The numbers alone are spectacular: the ship can handle 5,518 guests at double occupancy (although there
is room for 6,680), all looked after by 2,200 members of crew. The ship has seven different neighbourhoods, over 20 different places to eat (seven complimentary) – including the new Hooked Seafood restaurant and the Sugar Beach sweet shop. There’s new entertainment, too. Hairspray is the all-singing, alldancing Broadway-style musical; 1977 sees the ship’s team of skaters take to the ice in a show that also features a swarm of drones; HiRo sees Symphony’s acrobats complete a routine in the AquaTheatre at the aft of the ship. And that’s as well as all the arcades, carousels, waterparks and ziplines that make up day-to-day life on a Royal Caribbean cruise. Studio B, the ship’s state-of-theart entertainment venue, serves as
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a place to see some of the shows on board, but also doubles up as the venue for the Battle for Planet Z – a laser tag game. The lights are dimmed and the whole area is coated in an eerie mist. The inflatable, mazelike course gives plenty of room for members of each team to hide as they fire off at the enemy. It’s free, too. “I think it’s hard for a family to have a better, more fun holiday than on an Oasis-class ship in the Caribbean,” explains Ben Bouldin, the company’s UK boss. “It’s a personal choice, but my family loves those big ships. My kids walk around in total awe of everything. There’s so much for them to do, they’re never unoccupied.” Others in the business concur. “I describe Royal as being reasonably frantic,” says Gavin Smith,
May 2018 | Forward senior vice president of International at Royal Caribbean. “It’s not a brand where you find a quiet place on board – you have to engage with us. We’re a family brand. I also think that there are some established brands in the market who are not as relevant to the new-to-cruise category as we are. We have a younger profile.” One of the most talked about introductions on Symphony of the Seas, which directly targets that younger profile, is the accommodation – an area which rarely grabs the headlines for Royal Caribbean. Or, to be more specific, it is one cabin out of the 2,759 on board: the Ultimate Family Suite. The suite, which can sleep up to eight people, is a fusion of all of Royal’s over-the-top brilliance coupled with its new found penchant for offering a luxury experience. The room includes everything from a cinema to air hockey and a Lego wall. There’s a slide to get from the upper floor of the duplex and a hot tub on the balcony. All of this doesn’t come cheap, though. The Ultimate Family Suite was booked out for Christmas at a price of $85,000.
The one-of-a-kind Ultimate Family Suite and (top) the Ultimate Abyss waterslides
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May 2018 | Forward
Royal bosses plan to monitor how well-heeled guests interact with the Ultimate Family Suite on board Symphony and bring elements of it into future family accommodation – be it the Lego Wall or the slide – albeit at a lower price-point. Royal Caribbean’s frenetic energy means it is positioned perfectly for picking up that lucrative new-tocruise market. “We believe that the quality of the brand and the quality of the product is what drives demand,” says Michael Bayley, president & CEO of Royal Caribbean. “If you can offer someone who is stretched for time, a genuinely great vacation – more and more people will want to try the product.” The Oasis-class vessels have become emblematic of resort style cruising. This is a market where the bigger and brasher a cruise experience is, the better. And it doesn’t get bigger or brasher than Symphony of the Seas.
Playmakers Sports Bar & Arcade and (above) the Battle for Planet Z laser tag
THREE FAMILY CRUISES Seven nights in the Med
Seven days in Alaska
Seven nights in the Caribbean
Royal Caribbean – Symphony of the Seas Rome (round-trip), August 2 From £1,182pp
Norwegian Cruise Line – Norwegian Bliss Seattle (round-trip), September 1 From £1,269pp
MSC – MSC Seaside Miami (round-trip), December 22 From £1,099pp
Brits will get the chance to cruise on the world’s biggest ship this summer as Symphony of the Seas completes a season in the Mediterranean before heading off to the Caribbean.
This cruise on Norwegian Cruise Line’s brand new ship (see p27) has the best of both worlds: the beauty of Alaska with the fun of a resort style ship. Especially the go-karts.
With calls at the Puerto Rico, the Virgin Islands, St Maarten and the Bahamas, this Christmas holiday cruise is the perfect chance take advantage of MSC Seaside’s unique use of outdoor space.
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Promotion
Embrace your inner explorer (in ultimate luxury) Join Silversea in the likes of Greenland, Antarctica and the Galápapos Islands as it celebrates a decade of redefining the expedition experience with its new Explorer’s Collection From the volcanic islands of the Galápagos to the pristine wilderness of Antarctica, Silversea has spent a decade taking discerning guests to the world’s most captivating and remote, destinations in total comfort and style. In 2008, the company expanded its cruise offerings, becoming the first luxury operator to launch a range of expedition voyages. Ten years on, the cruise line continues to redefine adventure with pioneering itineraries, expert expedition teams and a fleet of deluxe, intimate ships. Through comprehensive scouting missions – a process that often takes a number of years – Silversea’s team of travel experts create bespoke expedition itineraries that pair luxury and exploration.
Each expedition carries a knowledgeable team of trained experts – from historians and archaeologists to marine biologists and ornithologists – who allow guests to learn more as they visit these remarkable regions.
The journey begins
In 2008, Silversea’s Silver Explorer – then HSH Prince Albert II – sailed out of London, passing under Tower Bridge, bound for Svalbard, an isolated Norwegian archipelago rich in natural wonders, beginning a new era for the company. Later that year, Silversea began voyages to the ultimate expedition destination, Antarctica, and then expanded to the Russian Arctic, the West Coast of Africa and, in 2013,
became the first ever company to bring an ultra-luxury product to the Galápagos Islands with Silver Galapagos in 2013. Carrying just 100 guests, the ship is the perfect way to explore the region that Charles Darwin called “a little world within itself”. The following year, the cruise line acquired Silver Discoverer, expanding the expedition offering into new territories, from the Russian Far East to the Northwest Passage. In 2015, it launched the Shackleton expedition collection, inspired by the legendary polar explorer, Ernest Shackleton and, today, continues to pioneer groundbreaking voyages with nine new itineraries that will form the Explorer’s Collection. Following the routes of famous
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Promotion
expeditions, these voyages will feature onboard lectures from historians, archaeologists and VIP speakers from the Royal Geographic Society. Guests can embrace their inner explorer – be it Magellan, John Franklin, Roald Amundsen or Shackleton. These exceptional itineraries take in the majestic fjords of Greenland; the remote villages and tribes of Papau New Guinea; Drake’s Passage and the isolation of Antarctica; deserts of the Sahara and bustling cities of West Africa; and the icy waters of the Northwest Passage. “A decade ago, we set out to unlock the world’s most authentic travelling experiences for those with
a sense of curiosity,” says Manfredi Lefebvre d’Ovidio, Silversea’s chairman. “In superlative comfort, we have enabled our expedition guests to enjoy the planet’s remotest, most beautiful destinations – many of which were previously unvisited by any cruise line. “Whether visited by land or sea, there exists an endless number of stunning places to explore. I look forward to discovering these destinations with our guests in the future.”
All-inclusive offering
Silversea’s collection of all-inclusive expedition voyages is designed with
its most adventurous travellers in mind, but they will also experience the utmost in luxury and comfort on board its elegant fleet of small ships. Guests will enjoy ocean-view suites, gourmet cuisine, the personalised service of a butler, and a generous selection of all-inclusive shipboard amenities, including complimentary beverages, wines and spirits served throughout the ship, stocked in-suite beverage cabinet, and unlimited free wi-fi. Expedition voyages booked before July 31, 2018 include reduced Air Fares in Business Class or free round-trip economy class flights, plus transfers and a night in a hotel (for guests utilising the Silversea air offer). Find out more about the Explorer’s Collection here: silversea.com/ explorer-collection.html Galápagos Islands itineraries Baltra to San Cristobal; July 28, 2018 for seven days, from £5,200pp San Cristobal to Baltra; September 29, 2018 for seven days, from £5,500pp Baltra to San Cristobal; November 17, 2018 for seven days, from £6,900pp Antarctica itineraries November 22, 2018 for ten days, from £10,200pp December 12, 2018 for ten days, from £9,800pp December 17, 2018 for 18 days, from £19,600pp
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U BY UNIWORLD
Nothing compares to U Sara Macefield boards the millennial-focused line’s ship The A in Amsterdam, and experiences a river cruise like no other
May 2018 | Midship The air is full of excited chatter as we all tuck into a tasty sharing platter heaving with market vegetables, salmon and artisan cheese. I’m sitting in the sociable surroundings of the Dine restaurant aboard The A, one of the hip new vessels of millennial-style line U by Uniworld, but it feels more like an upscale bistro with strings of hanging light bulbs and Tracy Emin artwork. Suddenly, a commotion has everyone turning towards the buffet station as an army of baseball capwearing chefs kick off an exuberant dessert frenzy to a backdrop of flashing lights and music. We rush in for a closer look, whooping and clapping, as they set up a mouth-watering display of sweet treats; spraying sauces and molten chocolate between dollops of honeycomb ice-cream, fresh fruit and chocolate gateaux. It’s like a hip version of the Baked Alaska parade which, like everything else on The A, has been given a modern and youthful twist. But that’s to be expected of this new offshoot of established river cruise brand Uniworld whose fleet of extravagant river vessels attracts wellheeled retirees with deep pockets. U by Uniworld is the polar opposite; a cool alter-ego originally set up to target millennials aged between 21 and 45, offering activity-
Clockwise from above: The A’s clean and retro-cool restaurant Dine; the U Lounge; the pared down simplicity of the rooms; the unique black and neon-lit exterior
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May 2018 | Midship packed immersive river cruises along the Seine, Danube and Rhine with a new take on entertainment, cuisine and adventures ashore. Its launch in April was hotly anticipated, especially among those who questioned whether the young millennials it targeted would be prepared to pay a four-figure sum for a European river cruise. Then, in March, U by Uniworld dropped the age restriction, claiming strong interest from older clientele, including existing customers, was behind the move. Demand by agents to open the product up to all ages, plus slow UK sales were also factors, which UK & Ireland managing director Chris Townson blamed partly on U by Uniworld’s late launch in the market and lack of consumer awareness. “It’s not about age; it’s definitely about the mindset, and I don’t think we saw that before,” conceded Uniworld president and chief executive Ellen Bettridge. “This is about cruising for the young at heart and those who want to have fun. Our ships are modern, cool and sexy.” That much is true. Forget the traditional image of European river cruising; of sedate walking tours and musical recitals that strike a strong chord with an older demographic. In recent years, river cruise lines have started to offer more active pursuits to reel in a younger audience, but nothing like this. From the moment I clap eyes on The A in Amsterdam, it stands out in mean and moody matt black with futuristic purple neon strip-lights. Inside, the cool, clean lines of slate and ivory give it the feel of a stylish boutique hotel with Andy Warhol trademark Marilyn Monroe prints adding vivid splashes of colour along with colour-changing mood lights and retro furnishings. In a nod to the brand’s eco-friendly hi-tech credentials check-in is a near paperless operation. Crew members, wearing black hoodie-tracksuits, take my email address and mobile number to join the WhatsApp group that not only connects me with The A’s crew, but other passengers too – like one CRUISE-ADVISER.COM
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May 2018 | Midship big, happy floating family where we share comments and pictures. Tour confirmations and the daily programme are sent electronically, while display screens around The A carry details of the day’s activities and menus, although I was surprised screens were not interactive. Wi-fi is free and fast, and social media fans wanting to stay plugged in while ashore can hire a personal router for €8 a day. There is also a surfeit of USB ports and charging points in cabins and lounges to ensure everyone is prepped for that next vital Instagram post. Dining is another area of difference with two, instead of three, meals a day starting with brunch from 10am until 1pm, although pastries are available at the bar for earlier risers. During my short stint aboard, complimentary bar snacks, such as beef sliders and sausage and chips, were offered in the afternoon, before dinner was served from 7pm to 9pm – enabling livewires to eat before heading into buzzing Amsterdam. Venturing ashore is another area where U by Uniworld promises to break the mould with graffiti tours, vineyard hikes and cycling trips on the The A’s fleet of mountain bikes. On the sands of Ijmuiderslag, a 30-minute drive away, I try blokarting, or land yachting. It’s a grey, bleak, freezing cold morning and it’s also blowing a gale. I’m having serious doubts, but as the wind catches my sail and speeds me along, I’m soon shrieking with excitement. This is a cruise excursion like no other and fantastic fun. But there’s much to enjoy on board The A, too, with a gym, plus yoga and body-balancing classes included and a massage room where treatments cost from €50 for 30 minutes. Yet, it’s the outside deck that is the ultimate chill-out zone with circular pod loungers and chic cabanas. On warm evenings films are shown on a blow-up movie screen, while guests happy to pay can enjoy Moonlight Massages and sleep under the stars in a tent made for two, waking up to a breakfast basket of pastries. Other passengers can slumber in cabins that are a study in pared-down
Clockwise from above: Amsterdam; Warhol and neon decorated interior; blokarting; bunk beds with flat screen TVs in The A’s triple studio rooms
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May 2018 | Midship
chic with simple colour schemes of blue or burgundy, and sumptuous marble bathrooms (a reminder of when this 124-passenger vessel was part of the main Uniworld fleet). Most cabins are compact standard and balcony categories, although there are also four spacious suites. I’m rather taken by the two triplestudio cabins where each bunk-bed even has its own flat screen TV and USB port. They all boast inroom Bluetooth, too, so guests can download their own playlists. Onboard mixology classes, held in the top-deck Ice Bar inject cocktail fun, but it’s at night when this bar comes alive with its laser ‘star’ lights and silent disco where I don headphones to join groovers soundlessly throwing shapes to a mix of reggae and house music. It’s a world away from a traditional river cruise, but perfectly illustrates how U by Uniworld is spicing up this once sedate sector with its own distinctive tempo.
THREE RIVER CRUISES FOR MILLENNIALS Seven nights with U by Uniworld
Six nights with G Adventures
Seven nights with Pandaw
The A Amsterdam-Frankfurt, July 7 From £1,547pp
G Adventures Lima (round-trip), September 24 From £1,379pp
Mekong Pandaw Ho Chi Minh City-Siem Reap, August 25 From £1,300pp
This Rolling on the Rhine voyage includes stops at Cologne, Bonn and Rudesheim. The price includes flights or Eurostar, gratuities, selected excursions, and entry to a celebrity DJ party.
Spot pink dolphins and meet local tribes on this four-night Amazon voyage through the Pacaya Samiria National Reserve. Price includes internal flights and excursions.
Pandaw says it’s the only Mekong operator to visit Kratie, famous for its river dolphins, on this voyage from Vietnam to Cambodia. Excursions, gratuities and some drinks included.
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RIVER CRUISES The river sector of the cruise industry continues to grow apace, with more and more vessels being launched. It’s a good place to start for new-to-cruise clients and an alternative for those who enjoy cruising but have only tried ocean voyages. River cruises offer an ideal way of doing city breaks, enabling passengers to see several in one trip without having to pack and unpack their luggage as they travel. Vessels are able to moor right in the heart of the destination so hopping on and off is quick and easy. There is so much to chose from – the range of rivers, types of cruises, price levels. Families, couples and solo travellers can all enjoy what’s on offer; there is even a line that has been launched specifically for the millennial market. For this How to Sell guide we’ve provided nine options – three each for Europe, Southeast Asia and worldwide under the categories of cultural, active and relaxing itineraries.
Where is your customer travelling?
Europe p43
Southeast Asia p44
Worldwide p45
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Europe Clients can take their pick of hundreds of river cruises in Europe, from the Rhine and the Danube, to the Rhône and the Douro in Portugal. It’s a great place to start if your client hasn’t been on a river cruise before, with the chance to discover more familiar destinations along the way. Here are three options: a cultural break, an active adventure and a relaxing getaway.
What sort of holiday do you want?
Cultural Who? Crystal River Cruises Where? Rhine, Main, Danube When? August 2018 How long? 14 nights How much? From £6,909pp This port-intensive itinerary on new vessel Crystal Ravel travels along the Rhine, Main and Danube rivers. Beginning in Basel, with its celebrated Kunstmuseum (fine arts museum), travelling via Linz, a former European Capital of Culture, and ending in regal Vienna, where there is complimentary early access to the Museum of Fine Arts & Art Chamber.
Active
Relaxing
Who? Avalon Waterways Where? Rhône When? Departures from May-September 2019 How long? Seven nights How much? From £2,838pp
Who? Uniworld Where? Douro When? Departures from April-September 2019 How long? 13 days How much? £4,999pp
The Active Discovery on the Rhône is a new cruise being offered by Avalon, sailing from Arles to Lyon. Guests can choose to hike or bike through the Camargue Regional National Park, visit a local oyster farm, enjoy wine-tasting, a tour of the Museé des Aromes in Avignon, tour the Valrhona factory and make their own chocolate bar and canoe through the Gorges de l’Ardéche.
This itinerary from Uniworld includes stays in Madrid and Lisbon at each end, but it is the leisurely sail along the beautiful Douro valley in Portugal that is the highlight. It includes plenty of opportunity for sightseeing, wine-tasting and relaxing in the beautiful fairytale gardens of Quinta da Aveleda.
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Southeast Asia Southeast Asia and river cruise are well matched, with the Mekong and Irrawaddy flowing through countries such as Cambodia, Vietnam and Myanmar. These rivers, which have been so imporant in providing the lifeblood of civilisations, offer stunning scenery and an introduction to different cultues. An ideal option for seasoned Europeand river cruisers looking for something different.
What sort of holiday do you want?
Cultural
Active
Relaxing
Who? Pandaw Where? Mekong When? Departures from August 2018-April 2019 How long? Ten nights How much? From $3,780pp
Who? G Adventures Where? Mekong When? Departures from July-November 2018 How long? Five days How much? From £799pp
Who? Scenic Where? Irrawaddy When? Departures from September 2018-March 2019 How long? 16 or 20 days How much? From £4,745pp
This three-country expedition traverses Laos and touches Thailand and Burma. Passengers will spend time in Vientiane – the old French capital of Laos – and the Unesco World Heritage site of Luang Prabang. The journey also includes rapids, gorges and jungle, stopping at remote villages and colonial towns on the way.
This five-day Mekong River Adventures cruise from Ho Chi Minh City to Phnom Penh sees travellers hopping aboard tuk tuks, bikes and local boats to see rice paddies, monasteries and local markets. Cruising on the 28-passenger Toum Tiou II riverboat, travellers will meet local communities, taste local flavours and learn more about Cambodia's history.
From Yangon to Mandalay, guests cruise the Irrawaddy river in fivestar all-inclusive luxury on board the Scenic Aura. It has a Vitality pool, steam sauna, library and open-air cinema. Rooms feature a separate bedroom and living area with balcony. Relax on the sun deck, viewing the many temples and pagodas that line the rivers.
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Worldwide More and more river cruise companies are launching itineraries to far-flung destinations offering an alternative way to see them and really getting to the heart of the action. Clients can meander on rivers in South America, India and Africa – to name a few – with plenty of culture, activity and relaxation on offer.
What sort of holiday do you want?
Cultural
Active
Relaxing
Who? Viking Cruises Where? Nile When? Departures from AprilDecember 2020 How long? 12 days How much? From £4,745pp
Who? APT Where? India When? December 2018 How long? 18 days How much? From £6,320pp
Who? CroisiEurope Where? Africa When? December 2018 How long? Eight nights How much? From £3,713pp
This Colours of India itinerary travels from Delhi to Kolkata and includes a cruise along the lower Ganges. Embark on a rickshaw ride through the historic lanes of the Old Delhi, ride a Jeep to the Amber Fort in Jaipur, see the impressive Red Fort in Delhi and visit the famous fort in Agra and learn traditional Rajasthani cooking during a class, then sample your efforts over lunch.
CroisiEurope offers this unique cruise on Lake Kariba and the Gache Gache and Sanyati rivers on the 16-guest African Dream. This is combined with a fourday stay in a five-star lodge and includes land and water safaris and an unforgettable helicopter ride over Victoria Falls.
Viking Cruises’ new river cruise ship – the Viking Ra – will take guests on a Pharaohs & Pyramids itinerary to uncover the ancient secrets of Egypt while experiencing the culture of today. Join expert Egyptologists and see the pyramids, wander among 136 pillars in Karnak Temple, explore Dendera, one of Egypt’s best preserved temples, and visit Aswan’s spice market.
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May 2018 | Midship
EXPEDITION CRUISE
Walk on the wild side: the rise and rise of expedition cruise There is a growing demand for immersive and active holidays in lesser-known destinations and, as Jane Archer discovers, cruise is coming up with the goods “People who go to the polar regions are statistically less likely to die than salesmen who drive on the motorways of England.” This observation, courtesy of the great explorer Sir Ranulph Fiennes, is none-too-comforting for sales folk but a great message for agents looking to grab a slice of the booming expedition cruise sector. With more than 20 new expedition ships on order between now and 2021, the market is certainly growing as never before, but it’s not just the millions of dollars of investment
that is notable. As important are the modern features being installed on these vessels – balcony cabins, multiple restaurants and working wi-fi – that will take the sector to a level of luxury never seen before. That’s because most expedition vessels are either older ships or Russian-built icebreakers. Even Silversea’s four expedition ships, which are currently among the most luxurious available, are old tonnage refurbished to bring them as close as possible to the cruise line’s luxurious standards.
Their newest expedition ship, Silver Cloud, for instance, was part of the cruise line’s traditional fleet for 24 years but transformed into a luxury ice-class vessel fit for polar exploration at the end of last year. It is now equipped with kayaks, zodiacs and a photo studio where passengers can learn to edit their pictures. Silversea chairman Manfredi Lefebvre says: “As the first ship in our luxury fleet, it makes sense that she should continue her career as our first vessel to truly bridge the gap between luxury and expedition cruising.”
Silversea’s new expedition ship, Silver Cloud
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May 2018 | Midship But stiff competition is on the way from the likes of Crystal Cruises, Celebrity Cruises, which is launching a new ship in the Galápagos in 2019 and Scenic, which is building two ice-class ‘discovery yachts’. Each will have 10 places to eat, oversized suites with balconies, butlers and private dining, as well as zodiacs for shore landings, and helicopters and submarines for exploration above and below the waves. The first, Scenic Eclipse, launches in September and will be based in Antarctica in winter and the Arctic in summer. It will be followed in 2020 by Scenic Eclipse II, which will sail to the Russian White Sea and take on the Northwest Passage. French line Ponant is building seven expedition ships – six have a lounge beneath the water line, number seven is an icebreaker due to launch in 2021 that’s powered by Liquefied Natural Gas and able to reach the true North Pole (the nearest standard cruise ships can get is the island of Spitsbergen). Hurtigruten has two vessels launching in 2019 – Roald Amundsen and Fridtjof Nansen – each with onboard science centres, three restaurants and suites with their own private hot tubs. New from Hapag-Lloyd Cruises next year, Hanseatic Inspiration will have three restaurants, a Grand Suite with a butler and shower that transforms into a steam room, and glass balconies some 15m above the ocean that can fold up so the ship can pass through locks. Chief executive officer Karl Pojer says initial inquires for Inspiration – even before any itineraries have been announced – were “very positive”. “The potential in the expedition ship segment is more than three times higher than supply,” he added. While not exactly bringing expedition cruising into the mainstream – passengers might be on luxurious ships but they will still be visiting remote, often frozen parts of the world a million miles from superfast internet and air-conditioned coaches – the move upmarket is bound to draw new clients to the expedition cruise market. CRUISE-ADVISER.COM
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May 2018 | Midship Many might be past cruise passengers, but agents also need to target luxury clients used to top hotels and those in search of adventure in places way off the beaten track as a cruise is easily the best way to visit the polar regions or Galápagos. Crystal president and chief executive officer Tom Wolber says: “[Our move] into the expedition cruise industry is a natural response to the demand from an increasing segment of travellers, who are craving more immersive and active experiences in lesser-known destinations around the world.” Antarctica, the Arctic, the Northwest Passage and Galápagos are the big-sellers in the expedition cruise market, but, as the number of ships increases, cruise lines are bringing new destinations into the mix. Silversea’s Silver Explorer, for instance, is exploring the Russian Far East in June 2019, while Silver Cloud is going in search of rainforests and wildlife on a cruise through Central America in October next year. Hapag-Lloyd Cruises has new cruises through the Great Lakes in North America in 2020 – it’s not exactly a remote destination but only just inching onto the cruise map – while Ponant is navigating through the Banda Sea in Papua New Guinea and Indonesia in August 2019.
The natural wonder of The Galápagos Islands are accessible by expedition cruise
THREE EXPEDITION CRUISES 16 days to Antarctica
12 days in the Arctic
11 days to Antarctica
Ponant – Le Lyrial Montevideo-Ushuaía, November 3, 2018 From £8,840pp
Scenic – Scenic Eclipse Longyearbyen (round-trip), June 15 From £9,545pp
Silversea – Silver Cloud Expedition Punta Arenas-Ushuaía, November 11 From £8,280pp
This cruise – which includes flights via Oslo – circumnavigates the Svalbard Archipelago, a land where wildlife far outnumbers humans. Glaciers and icebergs rise from the depths, and frozen tundra stretches to the horizon.
This luxury voyage on the refurbished Silver Cloud takes in a stop at the Falkland Islands before heading to the Antarctic Peninsula and making calls dependent on the weather and the conditions – in true explorer style.
Follow in the footsteps of the great explorers on this trip with Ponant, crossing from South Georgia to the Antarctic Peninsula where you will see elephant seals and penguins.
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May 2018 | Aft
DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away
CRUISE LINES!
Information missing or out of date? Email info@cruise-adviser.com
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A-Rosa Lucia Rowe, head of sales UK and Ireland 078 4202 6013 l.rowe@a-rosa.de
Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com
Amadeus River Cruises Natalie O’Mahoney, head of sales 0800 035 6411 natalie@fredrivercruises.co.uk
Celebrity Cruises Isabelle Charlton / Victoria Shipp 01932 834 379 (option 2) salessupport@rccl.com
AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com
Celestyal Cruises Marios Polydorou, senior manager sales +30 216 400 9631 m.polydorou@celestyalcruises.gr
American Cruise Lines Susan Shultz, director of sales +1 203 453 6800 susan@americancruiselines.com
Choosing Cruising Robbie White, managing director 07740 368 379 robbie@choosingcruising.co.uk
American Queen Steamboat Company Katrina Weston, general manager 01223 568 904 k.weston@aqgsa.com
Coral Expeditions Jan Jepsen, UK and Europe representative 07702 714 150 jan@intouchrep.com
APT Touring Kate Ashman, sales and commercial specialist 01494 736 147 agentclub@aptouring.co.uk
Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk
Atlas/Kompas Predrag Krivokapic, president +1 954 258 8531 / +385 9 1975 1735 kompas@kompas.net
CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com
Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk
Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk
Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk
Cruising Excursions Simonne Fairbanks, chief operating officer 0800 091 8274 traveltrade@cruisingexcursions.com
Azamara Club Cruises Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com
Cunard Line Victoria Snelgar, business manager – sales operations 07773 253 279 victoria.snelgar@cunard.co.uk
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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com
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May 2018 | Aft Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk
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Disney Cruise Line Juliet Holden, account executive 080 0171 2317
Heritage Line Emma Wild, head of sales 0808 168 1458 salesuk@ewaterways.com
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Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk
Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk
European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com
Hurtigruten Anthony Daniels, head of sales 020 8846 2666 anthony.daniels@hurtigruten.com
eWaterways Emma Wild, head of sales 0808 168 1458 salesuk@ewaterways.com
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Intrepid Travel Andrew Turner, head of industry sales 080 8274 5719 ukbdm@intrepidtravel.com
Far Horizon Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk Fred Olsen Cruise Lines Mike Evans, head of sales 01473 746164 cruise.sales@fredolsen.co.uk
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JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk
Fred Olsen River Cruises Hannah Logan, UK Sales Manager 0800 035 3189 hannah@fredrivercruises.co.uk
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French America Line Kevin Griffin, director 020 7723 2450 kcgriffin@frenchamericaline.com
Katerina Line Dea Baretincic, sales manager +385 51 603 409 dea@katarina-line.hr
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G Adventures Jerrine Barnett, new business development manager 07432 429 836 / 020 7243 9870 ext. 9948 jbarnett@gadventures.com
Latin Routes Jessica Bain, director 020 8546 6222 info@latinroutes.co.uk Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk
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Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07921 223 176 aishling.mcloughlin@hl-cruises.com
Lindblad Expeditions Jacinta McEvoy vice president global sales +1 212 261 9000 jacintam@expeditions.com
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May 2018 | Aft Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk
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The Majestic Line Marie McGhee, sales manager 01369 707951 info@themajesticline.co.uk
Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com
Manatee Amazon Explorer Emma Wild, head of sales 0808 168 1458 salesuk@ewaterways.com
Ponant Stephen Winter, international sales director 0800 980 4027 swinter@ponant.com
Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk
Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com
MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk
Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk
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Noble Caledonia Agency sales 020 7752 0000 agencysales@noble-caledonia.co.uk
Princess Cruises Mark Lowman, manager – sales operations 023 8065 6531 mark.lowman@princesscruises.co.uk
Norwegian Cruise Line Jeremy McKenna, head of sales UK and Ireland 07408 805 216 jmckenna@ncl.com Karen Kundi, partnership relations manager 023 8124 5242 kkundi@ncl.com
Pullmantur Simon Chambers, operations manager 0800 021 3180 simon.chambers@fredholidays.co.uk
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Quark Expeditions Pushparaj Shetty, senior distribution manager +1 416 645 8248 push.shetty@quarkexpeditions.com
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Oceania Cruises Priti Mehta, head of sales UK and Ireland 023 8024 8604 pmehta@oceaniacruises.com
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One Ocean Expeditions Debra Taylor, new business development 07956 852 197 debra@toucanmoon.com
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Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com
P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com
Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com
Pandaw Marco Rosa, vice president sales and marketing 07973 876 967 marco@pandaw.com
Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk
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May 2018 | Aft Travelsphere & Just You Polly Poulton, national account manager 01858 588 406 polly.poulton@Travelsphere.co.uk
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Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk
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Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk
Uniworld Boutique River Cruises David Chidley, national sales manager 07408 855 544 dave.chidley@uniworld.com
Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk
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Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk
SeaCloud Anja Ringel, vice president, international markting and sales +49 40 3095 9217 aringel@seacloud.com
Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.co.uk Viking Cruises Andrew Schweitzer, regional sales manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com
SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com
Volga Dream Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk
Silversea Sales support 020 7340 0700 salesuk@silversea.com
Voyages to Antiquity Michelle Daniels, head of groups and partnerships 01865 302 2565 m.daniels@voyagestoantiquity.com
Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk
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W
Tauck Kathryn Coles, UK and Ireland sales manager 080 0810 8020 tauckreservations@tauck.co.uk
Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk
Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com
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May 2018 | Aft THINGS TO DO
GAMESROOM
Each month, we bring you a selection of things to do on your lunch break or journey to the office
CROSSWORD See the next cruise adviser in June for the answers
APRIL SOLUTION
ACROSS 7. Marine or river holiday with a keynote (5,6) 8. Preliminary version (5)
SUDOKU
DOWN 1. Some way off (2,1,8)
See the next cruise adviser in June for the answers
2. Arizona sight (4)
9. Cream of the crop (5)
3. Animals with backbone (11)
10. Sink or bend downward (3)
4. Often stuffed on a plate (5,6)
12. Dance (3)
5. Excursions ashore (6)
13. Seek legal redress (3)
6. Agree (3,3,2,3)
14. Jordanian seaport (5)
11. Mum’s mum (6)
15. Basil and garlic sauce (5)
16. Hot tubs often found on cruise vessels (4)
7 1 6
3
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2
5 8 6
2
1
4 8
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9 6
17. Georgia was a member of it (11)
4
7
1 3
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8 5
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APRIL SOLUTION 1
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3
9
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1
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6
2
7
8
9
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3
1
6
5
5
4
7
1
6
2
9
3
8
3
6
3
2
7
8
9
4
5
1
9
8
1
3
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4
7
2
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May 2018 | Aft
QUIZ See bottom of page for answers
1. What is the name of a Vietnamese filled baguette? 2. Since 1976, the Vietnamese city of Saigon has been called what? 3. The new royal baby is what position in line to the throne? 4. Which football team has won the FA Cup the most? 5. TV presenter Dale Winton passed away last month. What was the name of the show that made him famous? 6. What is the name of the electric car company founded by Elon Musk?
10. What is the nickname given to the area between Miami, Bermuda and San Juan in Puerto Rico? 11. Whose recent album Golden was her first Number One in eight years? 12. What is the name of the 19th film in the Marvel Cinematic Universe? 13. Tom Kerridge’s Marlow gastro-pub The Hand & Flowers is the only one in the UK with two what? 14. Whis is the longest-running airline in the world, flying since 1919?
7. Southampton is twinned with which French port?
15. What famous vessel was originally launched as a German cruise ship named the Monte Rosa?
8. Which spirit is mixed with Campari and vermouth to make a Negroni?
ANSWERS 1. Banh Mi. 2. Ho Chi Minh City. 3. Fifth. 4. Arsenal. 5. Supermarket Sweep. 6. Tesla. 7. Le Havre. 8. Gin. 9. Antarctica. 10. The Bermuda Triangle. 11. Kylie. 12. Avengers: Infinity War. 13. Michelin stars. 14. KLM. 15. Empire Windrush.
9. In which continent would you find Elephant Island? CRUISE-ADVISER.COM
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May 2018 | Aft For more recipes, see cruise-adviser.com/tag/recipe
RECIPE
In the galley
The best recipes at sea. This month: Éric Lanlard’s moist dark chocolate moelleux with a glossy ganache, berries and nuts, as found on P&O Cruises
Ingredients Sponge 350g butter, softened, plus extra for greasing 50g dark chocolate, roughly chopped 350g golden caster sugar 50g black treacle 8 eggs, lightly beaten 300g self-raising flour 50g cocoa powder 2 tsp baking powder 50g ground almonds Ganache 200ml whipping cream 200g dark chocolate, chopped Buttercream 25g dark chocolate, roughly chopped 200g icing sugar, sifted 100g unsalted butter, softened
A few drops of vanilla extract 2 tbsp double cream Berries or dried fruits and nuts Method For the sponge, preheat oven to 170C (fan 150C). Grease two 22cm shallow cake tins and line with baking paper. Melt the chocolate in a heatproof bowl over a saucepan of barely simmering water, making sure the surface of the water does not touch the bowl. In a large bowl, cream the butter and sugar together until light and fluffy. Beat in the black treacle and the eggs, then add the melted chocolate. Sift the flour, cocoa powder and baking powder together, then fold in with the ground almonds. Finish with an electric hand whisk to produce a smooth, glossy consistency. Divide the mixture between the prepared tins and level the tops. Bake for 30 to 35 minutes. Cool on a rack.
To make the ganache, put the whipping cream into a saucepan and heat to just below boiling. Remove from the heat and add the chocolate, beating until melted and smooth. Leave to cool to room temperature. To make the buttercream, melt the chocolate as above and leave to cool. In a bowl, cream the icing sugar and butter together using an electric hand whisk until light and fluffy. Beat in the vanilla, cooled chocolate and double cream to a spreading consistency. To assemble the cake, level the tops of the sponges using a sharp knife. Spread the buttercream over the top of one of the sponges and place it on a cooling rack set over a large plate. Place the other sponge – upside down – on top to give a flat surface. Pour the ganache over the cake, completely covering it. Smooth with a palette knife and leave to set. Decorate with berries or dried fruits and nuts. CRUISE-ADVISER.COM
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May 2018 | Aft
LOOKOUT
1
Images from the latest industry happenings 1. Carnival Cruise Line recently launched its latest ship Carnival Horizon. Pictured are UK agents who were on board for the ship’s first few Mediterranean sailings before it departed for New York. 2. Australian-born Vietnamese celebrity chef Luke Nguyen hosts delegates at his restaurant in Ho Chi Minh City at the inaugural Clia Asia River Cruise & Destination Forum. Luke can be regularly be found on board APT cruise ships.
2
3. Staff from Regent Travel attend the Fred Olsen Trade Conference, Closer, in Sutton Coldfield, Birmingham. 4. cruise adviser writer Andrew Darby joins Cruise & Maritime Voyages in the Norwegian fjords. 5. Celebrity Cruises’ Claire Stirrup, Joy Gozzard from Cruise Circle and her daughter join Celebrity Silhouette in Southampton ahead of its first summer season from the UK.
3
5
4
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May 2018 | Aft
FINAL WORD
It’s time to take action on plastic Shows such as Blue Planet II have raised awareness of the problem of plastic pollution – now the cruise lines are starting to take responsibility for the seas they sail on There’s been a sea change in the way we think about plastic. Documentaries such as Blue Planet II and campaigns such as Sky News’ Ocean Rescue have raised public awareness, prompting governments, individuals and companies to look towards what once seemed impossible: a plastic-free future. It’s worth repeating the staggering numbers behind the problem. In 2014, the most comprehensive study to date on plastic pollution around the world, found that over five trillion pieces of plastic are floating in our oceans, while a recent study found record amounts in the Arctic Ocean. It is the reason why this year’s Make Holidays Greener campaign by Abta has a focus on plastic pollution, and why the largest cruise operators in the world are taking action. Earlier this year, Royal Caribbean Cruises Ltd said it would eliminate single-use plastics on all three of its lines – Royal
Caribbean International, Celebrity Cruises and Azamara Club Cruises – across its combined 38-ship fleet, but didn’t put a date on it. P&O and Cunard said they would ban singleuse plastics from its hotel operations by the end of 2022 as part of its environmental programme. At the time, Josh Weinstein, president of Carnival UK, the line’s parent company, said that “while we have stringent regulations and procedures on our ships for recycling, we need to go to the source of the supply chain to encourage changes to packaging and remove single-use plastic products from our hotel operation”. Impressively, Hurtigruten, which has pioneered electric hybrid ships and regularly runs beach clean-ups on its cruises, has announced a ban on all “unnecessary” single-use plastic by the start of July this year. The line said that includes everything
from plastic straws, drink mixers, plastic glasses, coffee lids and plastic bags, with the overall goal is to become the words first plastic-free cruise company. Hurtigruten CEO Daniel Skjeldam said: “While there is a lot of talk about the impact plastic has on our oceans, it’s time to take action. It is possible to act now, and the oceans do not deserve more hesitation. “Hurtigruten operates in some of the most vulnerable areas in the world. This means that we carry a special responsibility to protect these areas for the local population and future generations of explorers.” Responsibility is the key word here. The travel industry creates incredible experiences for millions, but they shouldn’t be at the expense of the environment. It’s up to us to make sure governments and companies go further. The future of the planet depends on it.
COMING NEXT TIME Wellness cruises
Ports of call: Dublin
Symphony of the Seas too big for your customers? We explore the best in small-ship voyages
Gilly Pickup joins AmaWaterways and explores the growing trend of wellness cruises
We visit the Irish capital and find out why it’s the perfect mini-cruise destination
CREDIT: IAN GILES
How to sell: small-ship cruises
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