TMA Dispatch - Fall 2020

TMA Dispatch | Fall 2020

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Changing the Perception of Central Station Monitoring

New Technologies. New Products. New Services.

Beyond Anything Else Available Today Virtual Doorman  Video Patrol  Video Alarm/Event Monitoring AI Video Verification  Mass Notification  GPS Tracking Remote Activation  Voice Down  Embedded PBX  Much More

dicecorp.com TMA Dispatch | Fall 2020

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Inside Fall 2020

CONTENTS

14

Leading Women In this issue’s cover feature, we share the stories of several accomplished women leaders from within TMA’s member community.

Learn more about their professional journeys. Did they aspire to their current position? What keeps them up at night? How did they surmount their most significant challenge?

Lastly, they’ll each share a few words of wisdom for young women in the industry who have their sights set on future executive leadership.

Be inspired. Enjoy the read.

DEPARTMENTS 12 TECHNOLOGY

18 SPECIAL FEATURE

IN EVERY ISSUE

Learn more about one of the trends emerging in access control technology. According to Brivo, access control is the next BIG thing in subscription services.

Look into your crystal ball. What does the future of the monitoring industry look like? The president of the Bold Group shares a look ahead to a world where, he says, monitoring rules.

04 President’s Message

16 LAW Privacy. It’s making headlines everywhere you turn. But when it comes right down to it, are you confident that your business is following privacy laws? Learn more about the new CA regulations that are the anticipated standard.

19 RESEARCH

17 BUSINESS

44 IMPACT

When it comes to marketing your company and its services today, what’s your go to channel? If email popped into your mind first, you’ll see why it’s still a powerful choice.

TMA Dispatch | Fall 2020

Parks and Associates shares the results of their recent study of DIY security trends and home controls.

Read to find out how your business is positioned in today’s COVID market.

Learn how a Mississippi family’s beloved pet was saved from a home fire.

06 Executive Director’s Message 08 Member News 21 AICC Report 24 Wireline Report 25 Wireless Report 30 ASAP-to-PSAP 31 TMA News 32 New Members 33 Five Diamond 38 Operator Online Graduates [3]

MESSAGE FROM TMA PRESIDENT DON YOUNG, ADT

TMA Standards The Monitoring Association has a long history of involvement with American National Standards (ANS.) Our participation is necessitated by the considerable influence ANS standards have on the products and services we provide to our customers.

Product standards enable equipment from innumerable manufacturers to interoperate. Procedural standards assure consistency in how security and life safety services are delivered.

Having witnessed the value of standards throughout my career, growing TMA’s participation in all relevant standards activity is a prime focus of my TMA presidency.

TMA, as an accredited Standards Development Organization (SDO), manages several ANS standards. Under Lou Fiore’s chairmanship, we received, in 2020, ANSI accreditation for the update of our “TMA CS-V-01-2020, Alarm Confirmation, Verification, and Notification Procedures” standard. CS-V-01, as it is commonly referred to, defines methods used by monitoring centers to reduce false alarm notifications to public safety. The specified methods include procedures to

confirm alarm activity with the alarm user, as well as verification of alarms through audio or video technologies.

Confirmation methods were updated in the latest version to include contacting alarm users using technologies other than a voice phone call, such as through smart phone applications. Audio and video verification workflows were enhanced to define levels of verification based on human activity observed or heard through video and audio technologies.

With the onset of the COVID-19 pandemic early in the year, it became readily apparent that TMA members were entering unknown territory. TMA’s Executive Director Celia Besore began receiving urgent calls from anxious members seeking guidance as federal, state, and local authorities called on citizens to quarantine in their homes.

These restrictive policies challenged our ability to follow Underwriters Laboratory (UL) standards that define monitoring center operations. TMA initiated dialogue with UL to determine appropriate messaging and guidelines for our member companies. Within a short time, TMA collaborated with UL

to present informational webinars to provide much needed interim advice.

Under chair Anita Ostrowski, the TMA UL standards work-group worked closely with UL to establish UL 827 Virtual Workplace Guidelines for Monitoring Centers. The UL work-group took an active role in identifying critical points of operation to ensure consistent, uninterrupted service for our customers.

The guidelines that standardize emergency virtual monitoring are currently going through the process of being fully incorporated into UL 827.

As the saying goes, it takes a village!

We came together as a community, each member giving and sharing their knowledge and experience so that as an industry we were prepared to move forward safely and securely.

Given the success of the emergency guidelines, we have established a workgroup to investigate Work From Home monitoring on a permanent basis. The work-group is reviewing the procedural and technological requirements necessary to make Work From Home monitoring an accepted practice.

I close with the exciting news of our newest standards initiative, TMAAVS-01, the Alarm Validation Scoring Standard. TMA-AVS-01 will define a process that evaluates data from an alarm event that results in an alarm validation metric. The resulting metric will enable public safety to establish response policies that enhance the services we provide. The committee began its work in August and is chaired

by Stanley Security’s Mark McCall.

Mark is assisted by Lower Allen Township ECC/PSAP Director David Holl, and, I-View Now’s Larry Folsom, who serve as co-chairs. Larry Dischert, a long-time industry standards expert, serves as recording secretary. The response for committee participation was outstanding, as the committee has forty-six members. We have also great continued on page 7

The views, thoughts and opinions in this article belong solely to the author and not necessarily to his employer.

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Fall 2020 | TMA Dispatch

Why pay for something that you can get for free?

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While most security manufacturers expect you to

Network communication to your central station

pay every month for alarm communication to the

for all signals is free on all DMP products. Always

central station, DMP doesn’t. When you use DMP

has been. Always will be. To learn more, go to

products like one of our universal communicators

DMP.com/FreeNetwork.

to take over an existing non-DMP panel, even supervised network communication is free.

If you’re ready to stop wasting money every month, give us a call today.

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TMA Dispatch | Fall 2020

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MESSAGE FROM TMA EXECUTIVE DIRECTOR CELIA BESORE

Innovation, Failure and Persistence What do Thomas Edison, James Dyson, and Steve Jobs have in common?

Innovation, failure, and perseverance.

Thomas Edison, the American inventor with the most patents to date, was an innovator who persisted through many failures. A long-time associate of Edison’s, Walter S. Mallory, remembered finding Edison working on a bench covered with hundreds of little test cells as he sought to engineer a new type of storage battery. Edison admitted that while he had done over nine thousand experiments in trying to devise this new battery, none had worked. When Mallory commiserated with the failure, Edison replied “‘Results! Why, man, I have gotten a lot of results! I know several thousand things that won’t work;” and eleven years later he told a reporter, “I never allow myself to become discouraged under any circumstances … We sometimes learn a lot from our failures if we have put into the effort the best thought and work (that) we are capable of.”

Sir James Dyson worked for 15 years, used all his savings, and produced 5,127 [6]

prototypes of the iconic DC01 vacuum before it was launched in 1993. Since then, the product has gone thorough more than 50 updates.

Jobs said in 1995 interview, two years before his return to Apple and the creation of the “iEverything” (iPods, iPads, iPhone, etc.), “what separates the successful entrepreneurs from the nonsuccessful ones is pure perseverance.”

In today’s uncertain business climate, the cycle of innovation, failure, and perseverance can be the secret sauce to thriving and succeeding.

What are some principles on innovation and perseverance we can learn from Edison, Dyson, Jobs, and others?

• Innovation is the result of a strong

desire to solve a problem.

• Innovation takes a combination

of curiosity and problem-solving

methodology. While we all know

of inventions that were the result

of serendipity, such as the

creation of post-it notes,

those “eureka” moments are not

typical of the process of

innovation. Innovation is the

result of spending time in an

organized fashion to solve a

problem. Professor Barry Kauffman,

scientific director of the Positive

Psychology Center at the University

of Pennsylvania, believes there are

four stages in the process of

creativity: preparation, incubation,

illumination, and verification. It

requires time and patience.

• It is important to look at problems with “new eyes,” casting aside preconceived ideas or old solutions. Two powerful words that can spur innovation are how and why.

• Innovation is the result of thinking long-term.

• Innovation takes hard work.

• Innovation is the result of embracing and encouraging failure and taking risks. Dyson claimed that each failure brought him closer to solving a problem. Perseverance will pay off, but sometimes the payoff may not be what you were expecting.

Unfortunately, there are cases where timing can make a difference.

Sometimes, innovative ideas occur at the wrong time. Edison had made inroads with battery technology and started offering nickel-iron batteries for several uses, including cars. For a while, Edison and Henry Ford worked on the development of an affordable electric car. But as you know, it did not happen-compelling reasons for an electric car would not arrive for another 100 years.

However, his batteries went on to many other uses.

Innovation takes persistence and the will to never give up. There are many other stories of innovators that won by trying, failing, adapting, and refining their solutions; by persisting. As my favorite quotable historical figure, Winston Churchill, said, “Success consists of going from failure to failure without loss of enthusiasm.”

Celia T. Besore, CAE Executive Director Fall 2020 | TMA Dispatch

President’s column, continued from page 4

TMA Dispatch, Fall 2020

involvement from public safety associations to include APCO, IAFC, IACP, NENA and NSA

7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675

I would like to thank Glenn Schroeder from NetONE for volunteering as the chair of TMA’s standards committee and all those who have contributed to the advancement of these standards over the years to position us more strongly for keeping pace with new technology.

About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is comprised of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Don Young President The Monitoring Association

Your operators are on the front lines of your business.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

Copyright 2020 The Monitoring Association All rights reserved.

TMA Officers President Don Young, Boca Raton, FL Secretary Steve Walker, Plymouth, MN Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Immediate Past President Ivan Spector, Montreal, QC TMA Staff Executive Director Ceilia T. Besore, MBA, CAE

Train. Motivate. Advance.

Vice President of Meetings and Conventions John S. McDonald

There’s never been a more impor tant time to make cer tain your operators possess the knowledge and training to respond to alarms effectively and efficiently with empathy and compassion.

Vice President of Education and Training Julie N. Webber

Learn more about TMA’s Online Operator Level 1 and Level 2 courses. Find out why so many monitoring centers use it for their new employee and refresher training.

Director of Marketing and Communications Leigh A. McGuire

Director of Membership and Programs Illeny Maaza

Information Systems Manager, ASAP Service Manager Bryan Ginn

When it comes to operator training, turn to TMA, the most trusted provider.

Visit www.tms.us.

TMA Dispatch | Fall 2020

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REGISTER NOW!

TMA 2020 Virtual

ANNUAL MEETING  Dynamic education sessions  Engaging virtual networking  Thought-provoking discussions  Entertaining social events

October 27-29, 2020 | Via Whova Join your fellow TMA members to hear timely discussions: • Keynotes - Wayne Thorsen, Google, and Susan Swenson, Non-Executive Chairman, Vislink Technologies, Inc. and boardmember of Harmonic, Inc. and Sonim Technologies, Inc. • Smart Home & Home Security Solutions: Impact of Covid-19 • Attrition Report • Focus on Finance & M&As • The Cost of Working from Home • Focus on Cyber • Focus on Revenue Growth: Monitoring Opportunities in the World of Covid-19 • Connecting with Today’s Security Shopper • Through Mobile, Digital and Social Media Focus on the Evolution of Social Media Marketing

Ask questions in a Virtual Social Hour: • TMA Leadership Past & Present - Donald Young, Ivan Spector, and Pam Petrow Network in: • Virtual Break Out Discussions • Virtual Brunch/Lunch Dates • Virtual Booths with more than 14 Leading Manufacturers and Distributors Registration: For additional details or to register go to https:// tma.us/events/annual-meeting/

Let’s reconnect!

MEMBER NEWS >> PEOPLE MAKING NEWS VECTOR SECURITY NETWORKS HIRES DAVID FISHER AS DIVISION PRESIDENT Vector Security® Networks has hired David Fisher as Division President. In his new role, Fisher oversees the sales, growth, customer retention and handson operational aspects of the division.

INTERFACE SECURITY SYSTEMS PROMOTES BRENT DUNCAN TO PRESIDENT AND COO Interface Security Systems announced the promotion of Brent Duncan to President and COO. Since joining Interface in April 2019 as Chief Revenue Officer, Duncan has been instrumental in transforming the company’s goto-market strategy. Under Duncan’s leadership, Interface expanded its service offerings to a wider range of verticals, launched new products and adapted existing products for new applications, formed new strategic partnerships, and increased their new customer acquisition by 165%, in spite of the global pandemic.

ADT NAMES DERRICK DICOI SENIOR VICE PRESIDENT AND CHIEF STRATEGY OFFICER ADT named Derrick Dicoi as Senior Vice President and Chief Strategy Officer.

In this role, Dicoi will be responsible for leading ADT’s long and intermediateterm strategic planning and execution.

Dicoi joins ADT from the Comcast Corporation, where he served as Vice President and General Manager of Xfinity Home.

JOHNSON CONTROLS APPOINTS NATE MANNING VICE PRESIDENT AND PRESIDENT, BUILDING SOLUTIONS, NORTH AMERICA Johnson Controls announced Nate Manning has been appointed vice president and president, Building Solutions, North America. Manning will oversee all elements of strategy development and execution in Building Solutions, North America, focusing on driving growth by delivering customer [8]

outcomes that build on the Company’s commercial, services, and digital strategy.

TMA MEMBER RECEIVES INAUGURAL SIA WOMEN IN SECURITY FORUM SCHOLARSHIPS Congratulations to Kerri Sutherland, Human Resources Business Partner, Axis Communications, who received $6,650 towards completing her academic or education programs, student loans, and professional development courses from SIA.

moderate security challenges. The new line provides companies the ability to protect their employees, customers, and assets with the help of trained security professionals monitoring their premises with live video and two-way audio.

KASTLE SYSTEMS INTRODUCES REMOTE VIDEO PLATFORM FOR MONITORING DURING COVID-19 Kastle’s new SafeVideo is designed to help office buildings, office suites, and multifamily properties maintain security while also reducing operating costs.

VECTOR SECURITY NETWORKS NAMES NEW NATIONAL ACCOUNT MANAGER Sharon Costanza-Jackson recently joined Vector Security Networks as its new national account manager. In her new role, Costanza-Jackson is responsible for closing new business and enhancing the customer experience and increasing customer value. Prior to joining Vector Security Networks, she held national account and business development positions over the years with DTiQ, Bass Security, Iverify, LP Innovations, BeautyJungle.com, and Sensormatic.

JOHNSON CONTROLS RELEASES VIDEOEDGE 5.6 UPDATE The latest generation of the Tyco American Dynamics victor/ VideoEdge solution introduces Intelligent Person Search, Area Occupancy, new Event Management hub, 64-bit client, and NVR Network Interface Card bonding for increased bandwidth. The new victor/ VideoEdge AI features give security operations an advantage over potential threats with shortened response times and more accurate intelligent search capabilities.

ADT’S NELSON NAMED TO CRN’S “100 PEOPLE YOU DON’T KNOW BUT SHOULD” LIST Zak Nelson, Director, Marketing & Strategic Business Initiatives for ADT Cybersecurity, was recently mentioned in CRN’s “100 People You Don’t Know But Should” list for his efforts to improve ADT’s customer experience.

Nelson’s role involves working on new product launches and ensuring that sales and support teams are equipped and prepared to help customers.

JOHNSON CONTROLS INTRODUCES TYCO SOFTWARE HOUSE iSTAR EDGE G2 iSTAR Edge G2, the new IP edge access controller offers a local database of up to one million cardholders. It streamlines installation and reduces costs by controlling and powering all access control devices at the door and provides advanced hardware-based cybersecurity protection.

PRODUCTS MAKING NEWS INTERFACE SECURITY SERVICES EXPANDS ITS SERVICES Interface Security Services announced the expansion of its Interactive Remote Video Monitoring services with a new Virtual Security Guard Monitoring package specifically for small and midsized businesses and enterprises with

JOHNSON CONTROLS LAUNCHED TYCO ILLUSTRA INSIGHT An intelligent frictionless access management solution, the Tyco Illustra Insight is ideal for work environments where there is a requirement for a high level of security without disrupting the constant flow of employees, contractors and visitors. The solution offers an unobtrusive way for authorized people to smoothly move around buildings, places, and spaces, and yet provides security Fall 2020 | TMA Dispatch

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TMA Dispatch | Fall 2020

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MEMBER NEWS >> personnel with a highly effective solution for controlling and visually verifying who has access to restricted areas.

RESIDEO INTRODUCES NEW TUXEDO TOUCH SECURITY® AND CONTROLLER The Tuxedo Touch® Controller transforms new and existing VISTA® installations into smart homes and smart businesses — blending intuitive security system control and powerful automation together. With its color touchscreen and clear voice notifications of system status, the Tuxedo Touch Controller gives customers intuitive and easy system control. The Controller helps increase system add-on revenue, can reduce attrition and drive additional RMR. It’s a great opportunity for security system retrofits and upgrades, with millions of VISTA control panels already installed.

ADT INTEGRATE RAPIDDEPLOY EMERGENCY RESPONSE PLATFORM RapidDeploy, an open and integrated emergency response platform, announced it will directly integrate supplemental emergency data from some of the largest and most influential companies in technology and public safety. ADT is one of the most recent additions to RapidDeploy’s Unified Critical Response (UCR) ecosystem, which already has partnerships with AT&T, Esri, FirstNet, and Microsoft, among others.

FIRELINK® FACP’S WITH STARLINK CELL INSIDE™, NOW FEATURES CLOUD PROGRAMMING NAPCO Security Technologies has announced that cloud-based programming is now available for its FireLink® FACPs with onboard LCD annunciator and LTE cellular, or Cell/IP communicator, in new dual path model.

The FireLink can be programmed from any smart device or tablet, using easy drop-down menus (no special software, training or laptop required). FireLink Integrated 8-32 Pt Fire Alarm Control Panels start off as an 8-point, all-in-one cellular FACP solution, preprogrammed with an 8-point conventional default program, ideal for sprinkler supervisory, [10]

out-of-the-box. But now the cloudprogramming adds ease of expanding and customizing the programming and panel across its max. 32 zones, using any mix of conventional, addressable &/or wireless devices.

NAPCO’S ALARM LOCK OFFERS COVIDSOLUTION TO CONVERT RESTROOMS TO SINGLE OCCUPANCY Quickly convert multi-stall restrooms to single occupancy to create social distancing & help avoid spread of the virus with wireless Trilogy® Privacy Standalone Pushbutton PIN Locks.

Retrofitting standard locks in minutes, these locks feature an inner privacy pushbutton. After entry, using a PIN code or ID card, the user simply pushes the privacy button on the back of the lock, on the inside door, to ensure their privacy.

AXIS COMMUNICATIONS ENTERS BODY-WORN CAMERA INDUSTRY Building on its innovative leadership in video surveillance technology, Axis Communications has initiated sales of body-worn camera equipment, noting that the multi-purpose nature of the technology makes it a good fit for the company’s product. AXIS reports the expansion into this product category was partially driven by requests from current customers. The worldwide market for body-worn cameras is expected to reach $1.8 billion by 2023.

AXIS COMMUNICATIONS LAUNCHES NEW PRODUCTS Axis Communications has launched two new products. Its new AXIS V5925 PTZ Network Camera combines PTZ control with studio-grade audio and image quality. The new AXIS P1455-LE Network Camera is a new generation fixed bullet camera for excellent image quality in high-motion scenes.

BOSCH LAUNCHES THE FIRST FULLY OPEN CAMERA PLATFORM Bosch has announced the launch of INTEOX, a new camera platform. The first fully-open platform of its kind,

INTEOX gives users, system integrators, and application developers the ability to customize.

HONEYWELL INTRODUCES 5MP CAMERA SERIES AND EMBEDDED NVRS The new 60 Series IP cameras and the 30 Series eNVRs are designed for use as part of video systems that comply with NDAA, Section 889.

COMPANIES MAKING NEWS NATIONAL MONITORING CENTER ACHIEVES MANAGED VIDEO SERVICES UL 827B National Monitoring Center earned a certificate of compliance from UL that certifies NMC and Netwatch Group as a UL-approved monitoring station for managed video services.

DEHART ALARM SYSTEMS NAMED SSI’S INTEGRATOR OF THE MONTH FOR SEPTEMBER Each month SSI highlights one of the security industry’s most progressive integrators that has attended the SSI Summit. For the month of September, the Florida-based Dehart Alarm Systems took the honors.

SECURITAS ACQUIRES STANLEY SECURITY’S ELECTRONIC SECURITY BUSINESSES IN FIVE COUNTRIES Securitas announced it is acquiring STANLEY Security’s electronic security businesses in Germany, Portugal, Switzerland, Singapore and India. The acquisition is aligned with Securitas’ goal to double the size of its security solutions & electronic security business, and expands Securitas’ electronic security footprint and capabilities.

AXIS COMMUNICATIONS WINS 2020 NEW PRODUCT OF THE YEAR AWARD Axis Communications was recently awarded the 2020 New Product of the Year Award from Security Today in the Software-IT Solutions category Fall 2020 | TMA Dispatch

MEMBER NEWS >> for its AXIS Live Privacy Shield, a state-of-the-art analytic that allows users to monitor live video while masking and protecting people’s privacy.

DICE CORPORATION REBRANDS AS “THE NEW DICE” DICE Corporation kicks off a multimillion-dollar investment in new technologies, new products, and new services that include IoT, artificial intelligence, machine learning, analytics, integrated audio and video, and much more.

PER MAR SECURITY SERVICE ACQUIRES MARTIN SECURITY SYSTEMS, INC. Per Mar Security Services announced it has acquired Martin Security Systems, Inc., based in Valparaiso, Indiana. Martin Security Systems, Inc. was founded by Robert Martin in 1984. Martin’s sons, Rich and Rob Martin, have joined the Per Mar team along with Jan Graves. Per Mar will continue to serve customers out of the Valparaiso, IN, location.

INTERFACE SECURITY SYSTEMS HELPS THRIVE RESTAURANT GROUP IMPLEMENT NEW MANAGED SD-WAN, 4G/LTE, UCAAS AND SECURITY SYSTEMS Interface Security Systems recently provided Thrive Restaurant Group, one of Applebee’s largest franchisees in the US, with scalable network, communications and security services. The new solutions include a next-generation secure SD-WAN architecture with network upgrades, 4G/LTE wireless capability, unified communications as service (UCaaS) with cloud-based VoIP and a secure and standardized business security systems platform. The new solution gives the restaurant chain the ability to address changing customer preferences.

TMA Dispatch | Fall 2020

The Monitoring Association

Celebrates

Bud Wulforst esteemed winner of ESA’s

2019 Morris F. Weinstock Person of the Year Award

“The associations are the catalyst for bringing it all together.

The power of networking and participating in our associations should never be underestimated.” ~ Bud Wulforst

The Electronic Security Association (ESA) presented its 2019 Morris F. Weinstock Person of the Year Award to TMA Past President Bud Wulforst in honor of his lifetime of achievements in the security industry.

Wulforst has been involved in ESA throughout the years as part of many initiatives and as a mentor to other businesspeople in the industry.

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TECHNOLOGY >>

ACaaS: Access Control as a Subscription Discover some of the latest new business opportunities

By Kelly Bond, VP of Dealer Development, Brivo

This can be a game-changer for many companies, particularly small businesses who are trying to manage expenses while increasing their ability to manage how and when people access their businesses.

Our role for them now is more than an alarm supplier, it is a security partner; one that can help create a tailored security solution to fit their security and budget needs. Consider the importance of that role and what it can mean for your relationships with customers and your business.

You already know how this works. The alarm side of the security industry has been selling subscription services.

Now access control can be part of that subscription sale.

As long-standing members of the security industry, you know the kind of efficiency that grows from a foundation of security. This year has exposed all the holes in both the physical and cybersecurity solutions organizations have been getting by with for years.

COVID-19 has awakened security and HR professionals to the broader need for access control that can solve new problems related to health, safety, and occupancy. The benefits of operational efficiency, integrated and comprehensive solutions, and remote building control have been made abundantly clear in our COVID-19 world.

The trouble for businesses ready to upgrade their overall security and access control is that COVID-19 also brought economic woes. Leaders understand the critical need, but their budgets are tighter due to dips in revenue and an unsure economic future.

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Access control has come a long way from the on-premises systems of the past. Now it is built in the cloud and can integrate with a plethora of other cloud solutions — including alarms. It is mobile, flexible, cybersecure, and enables remote management of what happens at the facility. But none of that matters if your customers can’t afford it.

The next evolution of access control is not a new feature, but a new way to purchase.

The most leading-edge aspect of access control is making it accessible for everyone. Selling it as a subscription makes that possible.

We can give our customers complete security, not just the alarm, or the access control, or the video surveillance.

Now, it all integrates together to be one comprehensive solution and it’s all sold as a subscription service.

Adding subscription access control to your portfolio can substantially increase your recurring monthly revenue (RMR).

If there is one thing COVID-19 brings to light for security resellers is the importance of recurring revenue. The more you can rely on RMR, the stronger your business, even during economic turbulence.

The best part about the latest evolution of subscription access control – Access Control as a Service – is that it’s beneficial for everyone. Your customers can have the innovative physical security solution they need and you can fortify your business with increased RMR. It is a true win-win.

Kelly Bond is VP of Dealer Development at Brivo.Kelly’s priority at Brivo is to develop and lead programs for our partners that provide additional opportunities for their ongoing growth and success.

Fall 2020 | TMA Dispatch

SUBSCRIPTION SELLING: The Fastest Way to RMR

Introducing Brivo Complete The access control and video subscription that delivers for your customers

The strong recurring revenue stream that fortifies and grows your business

Grow your company with award-winning products, support and flexible selling options.

Partner with Brivo

20

YEARS IN THE CLOUD TMA Dispatch | Fall 2020

20+

MILLION USERS

40+ COUNTRIES

www.brivo.com/become-a-partner/

50+

THOUSAND SITES PROTECTED

[13]

COVER STORY >>

Leading Women A profile of four women leaders in TMA membership

By Leigh A. McGuire, Director of Marketing and Communciations, TMA

This story has been on my list to write for some time. One may question its timing, as both mainstream media and our own industry press have been giving the topic significant coverage. So, we’ll ride the wave and share some powerful insights from four of our own strong, talented, and respected female leaders. In researching for this story, I came across a quote from Geraldine Ferraro who summed it up nicely, saying, “Some leaders are born women.”

Today, women can be found in leadership positions in nearly every industry and in both the public and private sector. From Fortune’s top 500 businesses, where there are 37 women at the top, to your local, independent female-owned businesses, women are successfully leading.

As we look at our own professional community, TMA itself is led by an extraordinarily talented and tenacious woman, Celia T. Besore. Our Board of Directors currently has four women, two of which we’ll profile in this feature.

We were fortunate to have the opportunity to interview four women leaders who are members of TMA. Each one shares her professional journey and offers inspiration through the stories of the proudest achievements and challenges faced and overcome.

You’ll read about those who most influenced their rise to leadership and, lastly, what words of wisdom they chose to share with rising female leaders in our industry.

Anita Ostrowski, VP of Central Station Services, Vector Security; and, Joey Rao-Russell, President and CEO, Kimberlite Corporation, will inspire you with their stories.

Jamie Haenggi

EVP and Chief Customer Officer ADT 1.When and where did you begin your career in security and/or monitoring?

I started as a receptionist for National Guardian within their dealer division. I quickly moved into vendor purchasing and then led a new international startup where I was responsible for sales, marketing and technical training in about nine countries.

I then went with the management team to Holmes Protection in NYC, where I

led marketing and helped to integrate over 30 companies that we acquired and merged with, turning them into a national company. We sold this company to ADT and I joined as Director of Commercial Marketing, later becoming a Vice President where I went on to hold responsibilities including commercial sales, product, business development, international marketing and residential marketing.

After a stint outside the industry at Vonage, I returned with a small group to take Protection 1 private in 2010, where I oversaw sales, marketing and call center operations. In 2016, together with Apollo, we acquired ADT where I have had responsibilities in marketing, communications, sales and call center operations. Today, I am responsible for designing the customer experience and overseeing our contact and monitoring centers.

2. Have you encountered any obstacles? How have you overcome them?

In my nearly 30 years, I have certainly encountered obstacles. I believe that in overcoming them, some common themes have been hard work, perseverance, seeking wise counsel and being true to who I am.

In their own words, Jamie Haenggi, EVP and Chief Customer Officer, ADT; Michele Levcik, Asset Protection Manager – Jamie Haenggi, ADT, (r) speaking with a colleague Security Operations Center, in her of fice.

Wegmans Food Markets, Inc.; [14]

3. Have you had a mentor(s) along the way? Have you mentored another woman?

I have been fortunate to have some tremendous mentors in my life – people like Bobby Dale, Mike Snyder, and Tim Whall have had the greatest impact on my career.

Although the person who sparked Fall 2020 | TMA Dispatch

<<COVER STORY Sometimes, simple encouragement is just what someone needs to unleash their true potential – so I try to ~Jamie Haenggi, ADT always be ready with words and actions to my career was Renato Lizado who support. helped get me started with college by paying for my first semester just 4. What do you consider your greatest three days after I started as an 18-yearcareer achievement, to date? old secretary at a glass manufacturing I think this year we have experienced plant, Cardinal IG (It’s a great and some of the greatest stresses that amazing story!). spanned both professional and personal.

In particular, there was a situation that Mike mentored me in my leadership required significant effort from one of style when I was early in my career my groups. It pulled 100% of my time by showing me that true leadership and energy into the epicenter – it was comes by getting people to follow you mentally, physically and emotionally without authority. Influence is created draining for all of us. How we as a by understanding other people’s team prepared, executed, managed the perspectives, through collaboration, outcomes was something I will always winning hearts and minds to collectively be most proud of. The passion for the drive results. mission and the compassion for our customers were inspiring. And in the Tim showed me how to truly leverage midst of all of it, my leaders carried my data, insights, critical thinking, asking load in other areas with incredible skill questions, and more questions – and and execution. When I reflect on it, I understanding that no matter how thin remain humbled by the commitment and you make a pancake, there are always sacrifices people were willing to make. two sides.

In my nearly 30 years, I have certainly encountered obstacles. I believe that in overcoming them, some common themes have been hard work, perseverance, seeking wise counsel and being true to who I am.

I have mentored people during my career, including many women. In our industry, there are not a lot of women in senior roles and I enjoying spotting great and eager talent and helping them on their career journey.

Often the mentoring is informal, but I try to be very intentional. Shannon Hendrickson is one such young woman that I had the pleasure of working with when she was an intern at Vonage. I convinced her to stay on – instead of moving back to Arizona. Today, she is the Vice President of Marketing for ADT and is incredibly accomplished.

There are people I give coaching to on how they present themselves, asking questions to help them work things through, helping them understand how to appreciate and leverage the differences they have to offer as women.

TMA Dispatch | Fall 2020

5. What advice would you give to another woman who aspires to rise to upper level management in the monitoring industry?

The advice I would give women is the advice I would give anyone looking to move up in any industry: • Add value to the company. Don’t just think about you or your career – think about the company. I first got noticed when I was a receptionist who had an idea on how to save $250k in vendor management. It landed me my next job.

• Seek out feedback. Honest critical feedback can be hard, but it will make you better. Seek it from your critics equally as you do from your supporters.

• Don’t be afraid to fail. Step into bigger shoes that you might be comfortable with. Staying comfortable does not produce growth.

For women, I would encourage them to raise their hands for things that may seem bigger than what they are qualified

for. There is an interesting Harvard study showing how men often apply for jobs they are only 60% qualified for and women wait until they are 100% qualified.

For women in the monitoring industry, I recommend keeping sharp on technology, other industries and out-of-the-box thinking. The alarm industry can often feel like ground hog day which can put thinking into “the way it’s always been done” place. We need women leaders – and men leaders – that are helping to innovate in our industry, particularly in monitoring.

Michele Levcik

Asset Protection Manager – Security Operations Center, Wegmans Food Markets, Inc. 1. When and where did you begin your career in security and/or monitoring?

I started as the Security Operations Center Manager in March 2016. Prior to that, I worked in Asset Protection as a Manager leading the Special Systems (AP Technology), Risk Assessment, and Fraud Analysis teams. I’ve been in Asset Protection for a little over 10 years. I’ve been with Wegmans for almost 30 years, holding positions in Store Operations, Finance, and Information Technology.

During my last 10 years in Asset Protection, I’ve been involved with ASIS Rochester, and active member of TMA’s Proprietary Committee, and have networked with many companies to improve our Operation. I’ve found that leaders in this industry are open and willing to share ideas and successes in their own Operations.

2. Have you encountered any obstacles? How have you overcome them?

The biggest obstacle is people resources.

While our company does so much to support our SOC, getting new headcount continued on page 42 [15]

LAW >>

California’s Sweeping New Data Privacy Businesses urged to implement new practices

By Kelly Bastide, Venable LLP

The CCPA tasked the California Office of the Attorney General (OAG) with the responsibility for promulgating regulations to implement the law. After an extensive notice-and-comment period, the OAG finalized the regulations in time for the July 1 enforcement date.

Under the law, California AG Xavier Becerra may seek an injunction and civil penalties of $2,500 for each violation and $7,500 for each intentional violation.

It has been widely reported that the AG sent Notices of Violations to certain companies allegedly in violation of the CCPA on or shortly after the July 1 enforcement date. The law gives companies a 30-day period to cure any such alleged violations.

On July 1, 2020, enforcement of the most sweeping U.S. data privacy law began. Known as the California Consumer Privacy Act of 2018 (“CCPA”), the law was enacted by the California legislature in response to a ballot initiative that would have created a different consumer privacy law that many in the industry viewed as more burdensome. The law applies to companies doing business in California that collect personal information from California residents and satisfy certain thresholds for company revenue or amount of data. Among the most notable aspects of the law is that it contains the broadest definition of “personal information” of any private law to date. The CCPA defines personal information to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a specific [16]

consumer or household—a definition that sweeps in data elements that are not associated with a single individual.

The CCPA also creates new rights for consumers with respect to their personal information, including the right to know about, access, delete, and opt-out of the sharing or selling of the personal information businesses collect about them. In addition to creating these rights for consumers, the CCPA imposes obligations on businesses to provide detailed notices about data practices, refrain from “discriminating” against consumers, train employees to comply with the law’s terms, and keep records in relation to consumer requests, among other requirements. Companies engaged in “sales” as defined under the CCPA must add a “Do Not Sell My Personal Information” button to their homepages and implement other changes to respond to consumer requests.

The CCPA also contains a private right of action that permits consumers to obtain statutory damages—the greater of damages in the amount of $100 - $750 per consumer per incident or actual damages—and injunctive relief if their personal information becomes subject to unauthorized access and exfiltration, theft, or disclosure as a result of the business’s failure to implement and maintain reasonable security procedures and practices.

Companies subject to the CCPA likely need to make significant changes to their business practices in order to comply with the law. With CCPA enforcement in full swing, companies should ensure they are taking steps to implement any necessary changes as soon as practicable.

Kelly Bastide is a partner with Venable, LLC.She advises clients on issues of consumer data privac y. She can be reached at kabastide@venable.com.

Fall 2020 | TMA Dispatch

BUSINESS >>

Email Marketing; Still Relevant?

Our expert says unequivocally, “Yes!”

By David Morgan, Co-Founder, SD Marketing

digital communication is a driving force behind relevant businesses; instead, it is the force.

And it is a force you can harness to grow your impact, and your business.

Remember, without your thoughtleadership, your potential customers don’t know what they don’t know and therefore have less motivation to act.

With email, you own your contact list and have direct access to your current and potential customers whenever and wherever with far less expenditure than any other mode of marketing. This provides the opportunity to tap into that powerful channel to present your offerings in an informative way as often as is needed.

All you “internaughts” know that email marketing has been around a long time.

Long enough that it has lasted through the early days of waiting through an agonizingly long period of ear-piercing squealing before getting to that amazing reward of “You’ve got mail!” But a couple of decades of Nigerian prince schemes and mountains of spam may have you wondering if email marketing is relevant and effective today and should you include it in your 2021 marketing plan.

Let us tell you unequivocally, it is, and you should. Email marketing may not be new, but it is the stalwart hero of marketing that, when done right, delivers an average ROI of $42 for every $1 spent, according to Statista.

Here are some important reasons why it continues to be so effective and outshine other modes of marketing, and what it TMA Dispatch | Fall 2020

means for you specifically in the security industry.

No matter where your security business is located or the areas served, your customers are almost guaranteed to be using email. There are 3.9 billion email users currently, with that number projected to hit 4.3 billion by 2023 (Statista). In fact, email is the preferred mode of communication today. One study from Marketing Sherpa reports that 72% of consumers prefer to receive promotional messages through email which they access across all devices, with mobile opens accounting for an astounding 46% of all email opens.

For many people, digital communication is their primary form of communication.

Across every industry, including the security industry, the digital component has continued to grow, thrive, and ultimately take over. It’s no longer that

This isn’t just something you should do— it is something that your potential customers expect as part of the consumer experience. Because of this, you can use the opportunity to stay top of mind by providing real value through information-rich and actionable content.

Does it really make a difference?

Absolutely. It specifically influences 81% of Millennials and 57% of Baby Boomers ages 55 and older to make a purchase (Gartner).

Our advice? Make email marketing a priority. Build your email list and create and share great content. Do these things and you will be connecting personally and powerfully with your potential customers.

David Morgan is co-founder of SD Marketing.

The company, solely dedicated to the success of those in the security industry. You can reach Mr. Morgan at dmorgan@sd.marketing.

[17]

SPECIAL FEATURE >>

A Look Ahead: The Future Will Be Monitored Are you prepared?

By Matt Narowski, President, Bold Group

now own a smartphone, and it’s possible to leverage location data and artificial intelligence (AI) to track where people may have had first contact with the virus, as well as notify others who may have been exposed.

The act of monitoring and alerting has evolved throughout our history. It used to be that we monitored and notified about fairly straightforward events: when a fire broke out, we alerted the fire department; if a tornado was coming, we sounded the siren.

Today, there is a proliferation of smartphones. IoT devices are connected to everything. Our thermostats, refrigerators, and more – all monitor different types of events and produce an amazing amount of data. Social media and an “always-on” society produce massive amounts of content. We are also dealing with a global pandemic, the likes of which we haven’t seen in more than 100 years.

With the technology we have available today, we are able to monitor most anything. Any action that creates an event can be monitored, and we can collect data, alert someone about it [18]

and track a response. This is all still very fragmented, however, as legacy and modern systems need some way to talk to each other, and the technology continues to advance quickly.

All of this expansion in systems, devices and data creates significant opportunity for integrators to find new, innovative ways to help customers monitor and track data for health management, personal safety and property protection.

In the short term, monitoring will be incredibly helpful as we continue to navigate COVID-19. Advancements in this area are already evolving very quickly. The ability to monitor crowds with temperature-sensing cameras as people enter a public space, create an event when someone has a high temperature, and then dispatch responders accordingly will help to keep the general public safe. Add to that the fact that more than 80% of Americans

On the property protection and personal safety side of things, as the world becomes more and more wireless, we are able to monitor more devices such as vehicles and home monitoring devices that we couldn’t monitor before because we would have needed a hardwire connection. For instance, if we were to monitor vehicles using GPS sensors, we would be able to find the perpetrator in a hit-and-run situation. In homes, we previously only had wired alarm devices, whereas now we are able to place wireless sensors and video cameras throughout a home that sense movements and send an alert to a homeowner’s smartphone.

Video monitoring in and of itself is evolving and providing additional opportunity for integrators. Proactive monitoring combines traditional video monitoring with AI to analyze motion and determine threats and deter a crime from happening by sending an alert to not only a live operator, but it can also sound an alarm at the scene, warning the intruder and likely sending them away.

In addition, now that there is so much data we can collect through monitoring, rather than focusing only on monitoring for events and delivering notifications, we’ll be monitoring data in order to make important decisions.

With AI becoming more and more continued on page 20

Fall 2020 | TMA Dispatch

RESEARCH >>

Latest Trends in DIY Security and Home Controls Systems These systems are ushering in new value propositions

By Elizabeth Parks, President, Parks Associates

versus a monitored system. Consumers identify security systems as providing the strongest sense of “safe enough” security, but these systems are the least appealing when price is considered.

Additionally, as more players from the CE industry enter the DIY security space, they bring an expertise in product design that improves ease-of-use and attractiveness in smart home products.

This emphasis on user experience puts pressure on legacy security manufacturers and service providers to deliver solutions and systems that meet or exceed this higher bar, adding new value propositions, while still keeping costs low.

Security systems with monitoring are and remain the platinum standard for delivering safety and security at home, but with more alternatives available to consumers, they have multiple factors to balance when deciding what to buy to feel safe at home.

New research from Parks Associates finds 60% percent of US broadband households feel safe enough with a professionally monitored home security system, but 55% feel “safe enough” with a selfmonitored home security system. Additionally, 4652% of US broadband households feel “safe enough” with just one security-focused smart home device, such as a smart door lock or smart doorbell. This baseline feeling of security increases TMA Dispatch | Fall 2020

as more devices are added to the bundle, with a bundle including an all-in-one camera and an outdoor light fixture with a camera as the most appealing.

This finding creates a serious challenge to the traditional home security industry because consumers can weigh the value of safety and security with the cost savings of these smart home devices

A key benefit that security providers can deliver is centralized control and a unified experience. That would also open new opportunities to sell and service home control systems and interactive services. Currently, 18% of US broadband households have a home control system, and the majority are integrated into a home security system, which highlights the success of the security channel in promoting the value proposition of home systems.

Right now the conversion of legacy security subscribers to interactive security services that support smart home automation is driving this increase in home control systems. continued on page 20

[19]

Register Now for TMA’s Virtual

OPS-TECH Take advantage of registration rates as low as $320.

Keynote Scott Stanton Cisco Wednesday, Nov. 18, 2020

With no hotel and travel expenses...this is an event you can’t miss!

Attend a Wide Range of Sessions • Response to Professional Monitoring during a Pandemic • Managing your Remote Workforce • Customer Service Training: Virtual Onboarding for Customers (and Those Who Support Them) • Alarm Handling Protocols: Best & Worst (Standards Review) • How to Create Relationships with Public Safety Organizations • Discussion Moving Forward • Training Guidelines for Surveillance Monitoring • Outdoor Video Monitoring – The Checklist Battle • The Future of Work - Chatbots • Creating Predictive Outcomes Using AI and Machine Learning Managed Services • Applications to the Industry (standard)] Alarm Incident Scoring Standard

For additional details or to register go to https://tma.us/events/operations-technology-seminar/ (Different registration packages are available as well as discounted group rates for three or more attendees from the same company.)

Nov. 9-11 | OPERATIONS Nov. 12 | BONUS DAY - VIDEO Nov. 17-18 | TECHNOLOGY

continued from page 18, Special Feature

continued from page 19, Research

AI is becoming more and more sophisticated. One example of this is the ability to monitor social media for signs of hotspots for crime, or even civil unrest based on the data available and the content being created. This advance notice can help government agencies and other businesses that may be affected be prepared and take precautions. We will also be monitoring data itself, watching systems to prevent unauthorized access to sensitive files and information.

while adoption of DIY home control systems independent of security has remained flat. This pattern of adoption could change as more households acquire multiple devices, but now most smart home owners use multiple apps to control their devices. As they add more devices, they also add more apps, which can quickly become cumbersome and unmanageable. Consumer segments will start to seek out solutions that can consolidate control and deliver a simple, unified experience. This is a new area of opportunity where the security industry can deliver not only safety and security benefits but also convenience and a better end-user experience.

A lot of this monitoring technology and AI capability is in place today and is being leveraged on a small scale. But there is software today that is capable of monitoring any kind of event, so as we see technology continue to improve and the associated costs of creating monitoring programs come down, we’ll see greater adoption among organizations of all sizes. Of course, there is the danger in the misuse of these technologies, and personal freedom and privacy laws will be part of the navigation process.

And that’s where integrators come in.

It’s now up to the industry to stay ahead of the advancements, understand the trends and deliver the best possible solutions to ensure that event monitoring is seamless and effective, and provides value to both the organization and the end customer. How can we help different industries protect their assets? How can we help integrate AI into video in different ways to respond to threats even more quickly? What data do our customers have available that we can monitor to help predict changes that affect manufacturing? There are so many possibilities and it’s up to us to get creative in finding ways to identify events, monitor for them and deliver meaningful notifications that protect the valuable assets of people and property.

Email communications@tma. us for information on ho w you can reach members of the TMA community to share your company and product ne ws. Ask about some of our ne w advertising options.

We can customize a plan to meet your business goals in 2021.

Are your salaries and compensation keeping pace with the competition?

TMA’s latest Wage & Comp Survey is now available for purchase.

The report provides insights into monitoring and security services companies salary and benefits information to guide your hiring and compensation decisions.

Purchase your copy now from TMA’s online store: n TMA Member: $400 n Non-member: $500

[20]

TMA DISPATCH, FALL 2020 ADVERTISERS INDEX n Altronix, page 9 n Brivo, page 13 n CIA, page 37 n DICE Corporation, page 2 n DMP, page 5 n IPtelX, page 32 n NAPCO, page 45 n UL, page 23

www.tma.us Fall 2020 | TMA Dispatch

AICC REPORT >>

AICC Membership Members share what’s in it for them

By Lou Fiore, Chairman, AICC

telecommunications technology to send alarm/trouble/supervisory signals from the protected premises to the supervising station. The telecommunications industry is undergoing tremendous changes and it is critical for Honeywell to have a front row seat to understand the changes so that our offerings are up to date and compliant”

I recently reached out to a few AICC members to get their perspective on why they have been and continue to be members of AICC. This is what some leading companies are saying about AICC. Stanley Oppenheim, DGA Security “Our company’s membership and participation in the AICC is a critical component of our success. Our membership has always provided us with an early, in-depth sophisticated view of the changing communications environment. With this information we are able to make informed decisions at our company based on knowledge only available to us from the AICC.”

technology. Quarterly updates on important FCC issues related to radio spectrum allocations, 5g technology and legislative updates provide clarity to the complexities and unknowns of communication landscape. Visibility to major cellular carriers on a consistent basis provides valuable insight to both frequency sunsets and updates to evolving technologies. With knowledge of sunsets and impending changes to radio spectrum, businesses today can better plan for future impacts to both short and long term planning. AICC provides a forum of open exchanges, opportunities to connect with your peers, connections with manufactures and a view of future solutions,”

Rick Simpson, Vice President Technical Service, Vector Security “AICC delivers timely, relevant and critical information to the membership related to the constant changes occurring within communication

Richard Roberts, Honeywell Security “Honeywell supports the mission of AICC to monitor and influence developments at the federal level (mainly the FCC) affecting the ability of the alarm industry to use

Russell Vail, Alula “The reason why my company is a member of AICC is because, no matter how we slice it, the alarm industry is bound to communications. Communication is the life blood of this industry and we are attached to “third party” communications companies that are regulated by the Federal Government.

This is one of the most important committees in the industry and keeps abreast of all communication issues. Without communication there is no alarm business.”

Scott R. Elkins, President, UAS “UAS, a longtime member of AICC, simply stated, is a better company as a result. In this, the fastest moving time in the history of our industry, AICC helps to keep UAS well ahead of the curve in learning and reacting to communication related matters ranging from various communication sunsetting issues to long term government legislation that will most certainly impact the industry and everything in between. Being able to share freely, learn from, and have access to other AICC members, many of which are the very best from the operating dealer community to the leading vendors and manufacturers, is a material benefit to any member or would be member.”

continued on page 22

TMA Dispatch | Fall 2020

[21]

David Carter, NetOne “As communications of all types are extremely critical to our NetOne companies as well as the whole industry, our involvement with AICC is paramount to our success. As an example, nowhere else do we have the ability to have direct access to developments at the federal level (FCC), open dialogue with the cellular carriers, or a leading edge understanding of evolving communications technologies. AICC brings all this and much more together. Without AICC, we’d only be learning things after the fact, which is just not acceptable as we strive to keep up with our fast changing environment.”

Shane Clary, Bay Alarm “Even as a large regional company, we do not have the resources by ourselves to keep track of the proposed changes that are promulgated by the FCC and Congress in regards to telecommunications, net neutrality, robocalls and other matters. The same is true with the ever changing environment of technologies that the carriers are offering.”

Others have reiterated that they are members to gain visibility into and exert influence on Federal telecommunications policy and telecommunications carriers and also to leverage collective alarm industry guidance and resources.

I would like to look back on what AICC does and how far technology has come.

I have been a member of AICC since 1987 and honored to be AICC’s volunteer chair since 1992. When I first entered the security industry in 1973, alarm communications was mainly performed

by Direct Wire, McCulloh and some high security applications using voicegrade telephone lines configured in “open window” and later “closed window” bridges.

What followed those early days was an endless and accelerating stream of newer technologies. Cellular technologies such as AMPS, 2G, 3G, 4G, now 5G and soon we will be speaking of 6G, as 5G will eventually either sunset or perhaps [22]

co-exist. In the middle of it all entered TCP/IP and the Internet.

As 6G moves up higher in frequency, what might be the next leap? What might 7G look like? Perhaps the next generation will be a combination of the integration of smaller and faster computer chips with innovative software and the practical limit of the radio spectrum. Applications now only dreamt about or not even imagined will begin to emerge in that new world.

AICC was involved throughout, helping to make sense of it and helping to guide the FCC and Congress and also working with the carriers to a more favorable outcome for the alarm industry, including influencing the Telecommunications Act of 1996. Our efforts even reach out to dealing with the International Telecommunications Union in Geneva, Switzerland regarding satellite interference. If and when there is a new Telecommunications Act, we will be there!

Perhaps after reading what AICC is about, if you are not a member you might consider joining AICC. If you are an installing company or a monitoring company, you should be aware how the FCC and Congress can affect your use of communication technology. If you are a manufacturer, you should be aware of what technologies are around the corner.

In either case, you owe it to yourself, your company and your stockholders to stay abreast of communication technology and whatever pitfalls the FCC and Congress may put in your way and what new opportunities are available.

These days we meet virtually. But, when we meet again in person, our meetings are also a wonderful networking event.

Learn more about AICC activities and membership on TMA’s website at www.tma. us/about/our-committees/ aicc-committee/

About the AICC PAC

Increasingly, the alarm industry is looking to Congress for help on telecommunication issues of concern to the industry. Last year, and again this year, we sought congressional help on robocalls. This year we have been asking for help on delaying the cellular 3G sunset.

Traditionally, we have been able to gain support from Congress because we protect the life, safety, property, and health of millions of Americans. But despite the vital public safety role we play, telecom network providers have a much larger footprint in every congressional district, and they are constantly in contact with members of Congress. This includes an active program of political giving, which gives them an added advantage.

Until now, we have depended on a small number of TMA and AICC members who have been willing to step up when we need political money. But as our need for help increases, we need to change our approach. Members of Congress are constantly inundated with competing requests for help. If we want members of Congress to focus on our message and concerns, we need to make this an industry wide effort.

That is why we are asking each TMA and AICC member to contribute $1,000 to the AICC PAC. Please note that contributions must be made with a personal check, not a corporate form of payment, and cannot be reimbursed by your company. Send your contribution made out to the AICC PAC to TMA at 7918 Jones Branch Road, Suite 510, McLean, VA 22102. This is a suggested amount, but because this is so critical to the industry’s future, we urge you to contribute any amount with which you feel comfortable.

Fall 2020 | TMA Dispatch

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0820

TMA Dispatch | Fall 2020

[23]

REGULATORY UPDATE >>

The Wireline Report Comments filed on call blocking

By Mary J. Sisak, Partner, Blooston Law (mjs@bloostonlaw.com)

AICC Calls for Support As many of you know, AT&T and Verizon have announced sunsets for their 3G networks. AT&T is calling for a sunset date of Februar y 22, 2022 and Verizon is calling for a sunset of December of 2022—10 months later.

Due to the Coronavirus many of our customers have been reluctant to have alarm technicians enter their homes and businesses so that we can upgrade their equipment to make them compatible with newer networks.

On September 29, AICC filed reply comments on the FCC’s Fourth Further Notice of Proposed Rulemaking in CG Docket No. 17-59, in which the FCC seeks further comment on call blocking and call mislabeling procedures to further implement the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act). Specifically, AICC discussed its members’ ongoing issues with call blocking and mislabeling, and their struggles with getting those issues resolved in a smooth and timely fashion.

To this end, AICC supported the expansion of redress options for

both blocked and mislabeled calls, advocating for concrete timelines for redress, notifications for callers when calls are blocked or labeled fraud, and also the availability of blocked call lists for consumers. AICC opposed the authorization of blocking based solely on call ID authentication, which AICC believes would lead to an increase in blocked alarm calls, and also the extension of safe harbors to so-called network-based call blocking programs, which would encourage carriers to expand blocking programs that customers may not know about and cannot opt out of.

If your numbers have been incorrectly blocked or mislabeled by AT&T, Verizon or T-Mobile, you can repor t the error via the following mechanisms: AT&T: Contact AT&T by phone at 800-3375373 (prompt 1) or via email at dlGFMOBusinessFra@att.com. Contact AT&T’s third par ty analytics company, Hiya, at https://hiyahelp.zendesk. com/hc/en-us/requests/new T-Mobile: Register online with T-Mobile at

[24]

https://www.calltransparency.com.

Repor t when a call has been incorrectly blocked or labeled at https://feedback.fosrvt.com/.

Verizon: Register with Verizon’s third par ty vendor, Transaction Network Services (TNS), online at https:// voicespamfeedback.com.

In September, an email was sent to all TMA members requesting letters suppor ting the postponement of AT&T’s 3G sunset date to be sent to their senators and representatives.

The initial appeal was successful in raising awareness among Members of Congress, but more is needed.

AICC, once again, seeks the suppor t of TMA members, especially those headquar tered in one of the following states: AK, AZ, CA, CT, CO, FL, HI, IA, IL, IN, KS, LA, MA, MI, MN, MO, MS, MT, NC, NE, NJ, NM, NV, NY, OH, OR, PA, SD, TN, TX, UT, VA, V T, WA, WI, or WV. If you are unable to find the emails sent by TMA in either September or October containing the appeal template and Congressional contact information, please contact communications@tma.us for details.

Thank you for your suppor t.

Together, we can make a difference.

Fall 2020 | TMA Dispatch

REGULATORY UPDATE >>

The Wireless Report

FCC opens 4.9 GHz spectrum; T-band repeal

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

of its 4.9 GHz spectrum is voluntary, so the designated state licensee can simply decline to do so. Per para. 2 of its order:

John Prendergast

FCC Allows Alarm Companies, Others to Use 4.9 GHz Spectrum – But With a Catch In 2018, AICC filed both comments and reply comments in WP Docket No. 07-100, suggesting that allowing alarm operations to have limited access to the Public Safety 4.9 GHz spectrum would be useful to both alarm companies and public safety, as a way to allow alarm companies to participate in FirstNet as quasi-safety support entities, and to facilitate giving public safety access to, e.g., security video that can enhance first responders’ ability to safely assess and respond to an incident scene. To address public safety’s concerns about allowing any non-public safety use of the band, AICC proposed several safeguards, and opposed open access to the 4.9 GHz band to commercial radio operations due to concern that the band would be dominated by for profit operations that may hinder public safety use.

In its draft 6th Report and Order and 7th NPRM in WP Docket No. 07-100 TMA Dispatch | Fall 2020

approved on September 30, the Federal Communications Commission chose not to allow commercial entities to apply directly for use of the Public Safety 4.9 GHz spectrum. The FCC cited AICC’s comments among others in declining to open the 4.9 band for commercial operations generally: “While several commenters note the continued need for spectrum to support public safety operations, most commenters recognize the need to allow non-public safety operations in the band to maximize use of this spectrum. At the same time, commenters overwhelmingly oppose giving non-public safety entities access by redesignating the band for commercial use.”

Instead, the FCC has chosen to allow each State’s public safety community the opportunity to lease their 4.9 GHz spectrum to commercial entities and other potential users if the State determines it can benefit from this arrangement without jeopardizing its use for public safety operations. The decision by a State licensee to lease some

“Under our new framework, statewide incumbent licensees will be empowered with the authority to make decisions on how best to maximize the value and use of their spectrum based on market forces. States can continue to use the spectrum for their own public safety network operations; they can enter into one or more commercial arrangements for commercial deployment of publicsafety communications services; they can lease the spectrum to a commercial service provider for deployment of mobile or fixed wireless Internet service, private land mobile radio service or critical infrastructure connectivity; or they can pursue a combination of any of these scenarios (or any other arrangement that is allowed for pursuant to the service rules for the band and our Secondary Markets rules). The rule changes we adopt here will reverse the effects of the 4.9 GHz band’s antiquated licensing framework that have led to its underuse.”

Thus, alarm companies will now be able to access 4.9 GHz spectrum, but will have to do so by leasing it from a statewide public safety licensee. This arrangement may not be as difficult for alarm service providers to enter into, given their history of working with and supporting public safety.

APCO, the International Association of Chiefs of Police, the National Sheriffs Association, the Metropolitan Fire Chiefs Association and other groups earlier this month opposed the plan, citing concerns about losing access to this spectrum.

[25]

Year End Reminder: Ownership Changes/Restructuring May Require FCC Approval Alarm companies that hold FCC radio licenses in connection with their business must keep in mind that many types of reorganizations, estate planning and tax savings activities and other transactions require prior FCC approval; and given the frequent need to implement such transactions by the end of the year, companies engaging in such transactions should immediately determine whether they must file an application for FCC approval, and obtain a grant, before closing on a year-end deal. Transactions requiring prior FCC approval include (but are not limited to):

extraordinary voting rights

or powers through officer or

board positions). n The conversion of a corporate entity

or partnership into another form

of organization under state law e.g., from corporation to LLC or

partnership to LLP and vice versa.

Most recently, the FCC reminded licensees that entering into and emerging from bankruptcy triggers an FCC approval process. In particular, the FCC fined Caesars Entertainment Corporation (“Caesars”) a civil penalty of $127,000.

Alarm companies that may decide to enter into bankruptcy should have their bankruptcy counsel contact communications counsel promptly prior to the filing of the petition so as to understand the FCC’s regulatory n The distribution of stock to requirements and processes. At least

family members in connection two FCC approvals will be required in

with estate planning, tax and any bankruptcy proceeding: (a) the

other business activities, if there involuntary assignment of license or

are changes to the control levels transfer of control application triggered

discussed above; by the Petition for Bankruptcy that n Any sale of a company that holds must be filed within 30 calendar days

FCC licenses; of the bankruptcy petition and (b) the n Any sale, transfer or lease of an application for consent to emerge from

FCC license; bankruptcy and/or sell assets to another n A change in the form of party. The second application will

organization from a corporation to require a copy of the Bankruptcy Court

an LLC, or vice versa, even though

such changes may not be regarded as order approving the reorganization/ emergence from bankruptcy and/or

a change in entity under state law. the sale of assets. In this regard, any n Any transfer of stock that results bankruptcy court order authorizing

in a shareholder attaining a 50% a sale of assets involving FCC radio

or greater ownership level, or a licenses or emergence from bankruptcy

shareholder relinquishing a 50% or must include language that the

greater ownership level; n Any transfers of stock, partnership bankruptcy court authorization is preconditioned upon receipt of authority

or LLC interests that would from the FCC.

have a cumulative effect on 50%

or more of the ownership, even New Rules for License Renewals and

if done as a series of smaller sales Construction Requirements Became

or distributions. n The creation of a holding company Effective September 28

or trust to hold the stock of an FCC The FCC’s long-adopted rules which

license holder; define (a) the expanded requirements n The creation of new classes of

stockholders that affect the control for renewal of wireless licenses and (b) when a station is deemed to have

structure of an FCC license holder. “permanently discontinued” operation n Certain minority ownership

changes (e.g., transfer of a minority became immediately effective on September 28, 2020, upon the FCC’s

stock interest, giving the recipient [26]

announcement in the Federal Register that it had received approval from the Office of Management and Budget (OMB) for the information collection required under the new rules. These rules were originally adopted in August 2017, but were delayed due to delays in obtaining OMB approval.

Discontinuance of Operation The FCC’s rules concerning permanent discontinuances of operation remain largely unchanged for private internal radio operations. For site-based licenses (which are the vast majority of the licenses held by our clients), a licensed facility will be deemed to have permanently discontinued operation if it has not operated a transmitter for a period of 365 consecutive days. For those alarm companies that operate under geographic area licenses (rare), the time period is 180 days. It is important to note that the operation of a “Channel Keeper” (a device which transmits test signals, tones, color bars or some combination) does not constitute station operation and will therefore not stop a discontinuance of operation clock.

For those licensees who provide commercial (i.e., for profit) service, such as SMR or private carrier paging, the standard is more stringent. In order to be considered operational, they must be providing commercial service to at least one unaffiliated subscriber. Thus, the FCC could conclude that such commercial station had permanently discontinued operation if it had no customers, even though the station was fully operational and the licensee was were ready, willing and able to provide service if requested.

License Renewal As described in previous updates, the FCC has adopted a license renewal standard which is designed to ensure standardized review of license renewal applications. In particular, the FCC has created different safe harbors for site-based and geographic area Fall 2020 | TMA Dispatch

licensees which will require certifications regarding license operations over the prior license term: Site Based (Most Alarm Radio Systems) n Licensee must certify that it is

continuing to operate consistent

with its most recently filed

construction notification (or

most recent license authorization if

a construction notification was not

filed); and n Licensee must certify that no

permanent discontinuance of service

occurred during the license term

Geographic Area (Private Systems) n For a licensee in its initial term

with an interim performance

requirement, the applicant must

certify as follows: u

It has met its interim construction performance requirement and that over the portion of the license term following the interim construction performance requirement, it continued to use its facilities to further its private internal communications needs or public safety needs; and

u It has met its final construction

performance requirement and

continues to use its facilities

to provide the minimum

level of operation required

by its final construction

performance requirement

through the end of the license term. n For a licensee in any subsequent

license term, the licensee must

certify as follows: u It continues to use its facilities

to further its private business

or public safety needs at

or above the level required TMA Dispatch | Fall 2020

to meet its final construction performance requirement, and

u No permanent discontinuance

of operation occurred during

the license term.

Regulatory Compliance Certification In addition to certifications concerning the physical operation of the license to be renewed, the FCC is also requiring each license renewal applicant to certify that it has “substantially” complied with all applicable FCC rules, policies and the Communications Act of 1934, as amended.

What Happens if I Cannot Make a Certification?

The FCC will require a demonstration if a licensee cannot make an appropriate safe-harbor showing or the regulatory compliance showing. Any licensee that is unable to make the appropriate showing can contact our office so that we can work with you to develop the necessary information. In this regard, the FCC’s staff has informally indicated that special showings should be the exception to the rule and that most license renewal applications should be covered by safeharbor certifications.

FCC Adopts Final Steps for AllElectronic Wireless Filings; Sets Six Month Transition Deadline On September 18, the FCC issued a Report and Order taking the final steps to transition to an electroniconly submission of all filings in the Universal Licensing System (“ULS”) and related systems (e.g., Antenna Structure Registration System (“ASR”), Tower Construction Notification System (“TCNS”) and Electronic Section 106 (“E-106”) System. Once this Report and Order is published in the Federal Register, the FCC will no longer print and mail paper authorizations, reminder letters and other important correspondence to licensees and

applicants, making it critical that license holders carefully maintain their contact information (including email addresses) in the FCC’s ULS database.

If the FCC sends correspondence about, e.g., a proposed modification or termination of your license, and it goes to an expired email address of someone no longer with the company, you may suffer a loss of your license rights. Licensees may also want to establish a separate email address such as “FCCcompliance@ acmewireless.com” to use as the contact email they provide to the FCC, which email will go to multiple persons at the company, so that it is less likely an important communication from the FCC will be missed because the recipient is retired, terminated, on vacation or suffering computer problems.

The FCC adopted the all-electronic requirement over the objection of BloostonLaw and others, who had pointed out that failure to send a paper copy will mean that important communications may be missed. Even if steps are taken to address retirements, firings, etc. as described above, licensees may miss FCC communications due to, e.g., denial of service attacks over which they have no control. The transition to all-electronic filing will be required six months after Federal Register publication.

House of Representatives Passes Legislation to Repeal T-Band Spectrum Auction After almost two years of languishing in the House of Representatives, the House passed the Don’t Break Up the T-Band Act of 2020 (H.R. 451) by a vote of 4105. This legislation, introduced by Rep. Eliot Engle (D-NY), would eliminate the upcoming auction of the T-Band (470512 MHz), which is currently used by both public safety and industrial landmobile licensees in order to meet critical internal communications needs.

[27]

This vote is significant due to its wholehearted support on both sides of the isle. The legislation has now been passed on to the Senate and referred to the Committee on Commerce, Science and Transportation for action. While the Senate has not provided a timeline to consider this legislation, hopefully there will be sufficient support for this legislation to pass before this session of Congress adjourns. In this regard, there is significant support for a repeal of the T-Band auction requirement – first established in the Middle Class Tax Relief and Job Creation Act of 2012 – at the FCC, the Government Accounting Office (GAO) and among public safety and industrial business users. While it appears that few if any alarm companies still operate in the T-Band, the alarm industry has been supportive of this effort because of its importance to the public safety community with which alarm companies work.

NSMA Seeks Reconsideration of RF Radiation Rules The National Spectrum Managers Association (“NSMA”) is requesting reconsideration of several elements of the FCC’s December 4, 2019 Resolution of Notice of Inquiry, Second Report and Order, Notice of Proposed Rulemaking, and Memorandum Opinion and Order in ET Docket Nos.03-137, 13-84 and 19226 (the “MO&O”), in which it decided to retain its current RF exposure limits but modify how compliance is assessed.

NSMA has asserted that there are three areas in the FCC’s MO&O that require attention: The two-year timetable for implementation of site-by-site RF exposure evaluations is not realistic or practical. u NMSA notes that most non-

broadcast facilities and sites

(such as those used by alarm

companies) were previously

classified as “categorically

exempt” from the requirement

to complete an RF radiation [28]

analysis. Under the new requirements, a licensee would be required to evaluate its effective radiated power (ERP) and determine a worst-case distance between the center of the antenna and a possible human bypasser. This evaluation would require a determination of the precise specifications and characteristics of the licensee’s transmitters, as well as nearby transmitters operated by other licensees for which the required information may not be available. This evaluation will most likely require site visits as well as significant financial outlays and the hiring of personnel. To provide context to the timeline, NMSA has estimated that there are at least 100,000 microwave transmitters that would be affected, and that it would take anywhere from 2 hours to two days per site to perform the necessary evaluations. Further compounding the issue is the fact that this evaluation would also be occurring during the 5-G rollout.

u NMSA points out that the

FCC’s new rules appear to require

evaluations of all transmitters

at a particular location without

regard to whether or not the signal

is directionalized or omni directional. In this regard, NMSA

notes that the calculation would

require including the combined ERP

calculation transmissions from

different fixed wireless antennas

whose highly focused beams would

virtually never converge on the

same spot or person. As a result,

NMSA contends that simply

adding the energy of all antennas to

the overall energy levels of

other sources transmitting from

that location would create an

inaccurate profile for any actual

hazard. As a result, NMSA urges

the commission to exclude multiple

fixed point-to-point transmitters/

different antennas at a given

location from the summation of

energy calculation described in new

Rule Section 1.1131(b)(3)(ii)(B).

While the rules in the MO&O

point to the OET Bulletin 65

and OET Knowledge Base (KDB) u NMSA notes that the FCC’s current for guidance on the FCC’s policies

RF radiation hazard rules have been and procedures in connection with

in place for decades and that these

the evaluation of potential radiation

rules will continue to protect

risks, the MO&O would allow

the public from the harmful effects

alternative showings to be used

of RF radiation during a transition without reference to the KDB “if

period. NMSA suggests that there

they can be shown to be valid.”

is “no pressing urgency” to complete

this evaluation within the twou NMSA notes that the text of the

year period specified in the

MO&A permits licensees to rely on

rules and therefore urges

sources other than OET Bulletin

the FCC to “spread the burden

65 and the KDB for methodologies

over a long period by . . . requiring

that predict hazardous radiation.

the evaluation to be accomplished

However, Rule Section 1.1310(d)(4)

by the later of two years from the

seems to require reliance on Bulletin

effective date of the new rules or a

65 and the KDB and not permit

licensee’s license renewal date.”

reliance on other valid evaluation

methods not discussed in those

The RF exposure evaluations

sources. NMSA requests that the

require the aggregation of radiation FCC amend this rule to affirmatively

from multiple highly directional

state that other methodologies are

antennas that are not designed or

permitted – consistent with its

operated to radiate in the

statement in the MO&O if that

same direction.

is in fact what the FCC intended – so Fall 2020 | TMA Dispatch

that there is no question in the future. Additionally, NMSA also urges the FCC to publish any methodology that has received FCC or peer review that is sufficient to substantiate the reliability of the methodology, and that it will be deemed to be acceptable.

LEGISLATIVE UPDATE

By Sal Taillefer, Jr., Associate, Blooston Law (sta@bloostenlaw.com)

S.4234 - Ensuring Public Safety’s Access to Airwaves Act of 2020 Sponsor: Sen. Cruz, Ted [R-TX] (Introduced 07/21/2020) Committees: Senate - Commerce, Science, and Transportation Latest Action: Senate - 07/21/2020 Read twice and referred to the Committee on Commerce, Science, and Transportation.

This bill would repeal those sections of the Middle-Class Tax Relief and Job Creation Act of 2012 which require the FCC to reallocate and auction off the spectrum in the 470–512 MHz band (a.k.a. the T-Band). It would further require the Assistant Secretary of Commerce for Communications and Information to identify 42 MHz of Federal spectrum below 10.5 GHz to be reallocated instead.

While the alarm industry makes little direct use of the T-Band, it has been opposed to its reallocation and auctioning since that action was adopted in the Middle-Class Tax Relief and Job Creation Act of 2012, because of the harmful impact on existing public safety radio operations.

H.R.6395 - William M. (Mac) Thornberry National Defense Authorization Act for Fiscal Year 2021 Sponsor: Rep. Smith, Adam [D-WA-9] (Introduced 03/26/2020)(by request) Committees: House - Armed Services Committee Meetings: 07/01/20 10:00AM 06/23/20 4:30PM 06/23/20 3:00PM (All Meetings) Committee Reports: H. Rept. 116-442; H. Rept. 116-442, Part 2 Latest Action: Senate - 08/05/2020 Read twice. Placed on Senate Legislative Calendar under General Orders. Calendar No. 505.

(All Actions) Roll Call Votes: There have been 12 roll call votes Section 828 of the FY 21 NDAA expresses the sense of Congress that successful implementation of the prohibition on using or procuring certain telecommunications and video surveillance equipment under section 889 of FY 19 NDAA is “critical to protecting the supply chain of the Federal Government,” and, more importantly, requires “the Federal Acquisition Regulatory Council shall ensure successful implementation of such prohibition by providing sufficient time for public comment and review of any related rulemaking.”

Section 889 of the FY 19 NDAA, effective August 13, 2020, prohibits Federal agencies from entering into, extending, or renewing a contract with an entity that uses covered telecommunications and video surveillance equipment or services from designated Chinese companies, including Huawei and ZTE, in their supply chains.

This requirement has been identified

by AICC members as potentially impacting their ability to enter into business arrangements with Federal agencies, or as sub-contractors for Federal contractors.

TMA Dispatch | Fall 2020

VIRTUAL PRODUCT REVIEW How to use the FirstNet™ Network for Alarm Panel Communication Wed., Nov. 4, 2020 2:00PM/EST Don’t miss our next TMA Vir tual Product Review (VPR) where DMP will introduce their new FirstNet Ready™ alarm panels.

With DMP’s FirstNet Ready communicator, the XR Series control panels are among the first available for use on the FirstNet network.

This gives alarm companies the advantage of using Band 14 – nationwide, high-quality spectrum set aside by the federal government specifically for FirstNet. Speakers:

Mark Hillenburg Vice President of Marketing DMP Aaron McGhee Product Manager, Control Panels, DMP

Register for this FREE webinar on TMA’s website. Look for Virtual Product Reviews under the Resources tab.

[29]

ASAP-TO-PSAP>>

TMA’s ASAP-to-PSAP Continues to Grow

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

72 ASAP Active PSAP’s Alabama Montgomery Morgan County Arkansas Little Rock Arizona Chandler Phoenix Tempe Florida Boca Raton Bradenton Charlotte County Collier County Manatee County Riviera Beach Sarasota County West Palm Beach Georgia Alpharetta Augusta/Richmond County Dekalb County

Maryland Prince George’s County Missouri Boone County North Carolina Cary, Apex and Morrisville Durham Fayetteville and Cumberland County Guilford County High Point Johnston County Kernersville Raleigh Pennsylvania Bucks County Chester County Dauphin County Monroeville Tennessee Bradley County Brentwood

Hamilton County Memphis Nashville Williamson County Texas Burleson Denton County Galveston County Grand Prairie Harris County Highland Park Houston Missouri City Plano Williamson County Union County Wilson County New York Broome County Monroe County Onondaga County

Suffolk County Ohio Cincinnati Delaware County Dublin Hamilton County Westerville Virginia Arlington County Chesapeake City of Richmond Hanover County Henrico County James City County Loudoun County Newport News Powhatan County Roanoke Virginia Beach York County Harrisonburg-Rockingham Wisconsin Dane County

Portland 911 and BOEC, OR Beaumont PD, TX Chesterfield Emergency Communications, VA

Kitsap 911 Bremerton, WA Snohomish County 911, WA Brown County Public Safety Communications, WI

PSAP’s in Testing or Implementation Birmingham, AL Lee County, FL Sarasota, FL Aurora, IL

Eaton, Michigan Oneida County Emergency Services, NY Erie County , NY

What if...

SIAC Didn’t Exist?

The important work our team undertakes each day across our country on behalf of the security industry is solely and generously supported by donations from industry associations, and manufacturers, and others. To continue to fulfill our mission, we need your help.

Support SIAC. Donate today at www.siacinc.org [30]

Fall 2020 | TMA Dispatch

IN TMA NEWS>>

TMA Presents Annual Awards

President Don Young honors two TMA members who have made significant contribution to TMA and the industr y.

On Wed., October 21, 2020, in the course of TMA’s General Membership Meeting, TMA President Don Young had the honor of presenting TMA’s two highest awards - Stanley C. Lott Award for Exemplary Service and the Mel Mahler Award for Outstanding Service to the Monitoring Industry.

The 2020 Stanley C. Lott Award for Exemplary Service was presented to former TMA President Ivan Spector, President, Sentinelle Alarms.

In presenting the award, President Young stated, “This year the award is given to a man who has not only served TMA through many leadership positions on committees and the TMA Board, but who was a founding member and longtime board member of the Security Industry Alarm Coalition (SIAC).

In addition, he has been a leader in advancing alarm management in both Canada and the United States.

For CANASA, he served on the Board of Directors, was national president, and chair of the Response Committee.

In that role he proved instrumental in driving many false dispatch reduction initiatives. He is also a Superior Court of Canada-acknowledged and accepted expert witness.

This year’s winner is a graduate of McGill University in Montreal and is the TMA Dispatch | Fall 2020

owner of Sentinel Alarm in Montreal, Canada.”

Young then presented the 2020 Mel Mahler Award for Outstanding Service to the Monitoring Industry to Steve A. Schmit, Senior Staff Engineer, UL. In presenting the award, President Young commented, “When deciding on a recipient for this year’s Award, one name came immediately to mind. He is an individual who has served our industry for more than 39 years, but with the onset of Covid 19 earlier this year, he worked tirelessly on behalf of the TMA membership to develop work at home standards that would allow our industry to continue to operate under safe conditions.

This year’s winner is an experienced Engineering Manager with a history of working in the public safety industry. He holds a BS in Electrical and Electronics Engineering from the University of Wisconsin-Madison and serves as Senior Staff Engineer for Underwriters Laboratories.

I am very grateful for all of the help and guidance this year’s recipient provided on the establishment of the new standard.”

Please congratulate our award winners, Ivan and Steve for their extraordinary contribution to our industry.

New Committee Chairs Appointed The Associate Members’ Liaison Committee and the Proprietar y Council both welcomed new chairs in October.

Jennifer Holloway, CIBC Bank USA, is joining DMP Vice President of Marketing Mark Hillenburg, as co-chair of the Associate Members’ Liaison Committee, which represents suppliers and Associate Members to the TMA Board of Directors. “As a long-time member of the Associate Members’ Liaison Committee, I look forward to par tnering with Mark Hillenburg to represent my fellow associate members’ needs and concerns to the TMA Board and with general membership,” Holloway stated.

“Ever y member plays a role in reaching TMA’s goals, and I am grateful to have this new oppor tunity as co-chair.”

With the recent resignation of TMA’s longtime Proprietar y Council Chair Dan Jackman, The Church of Jesus Christ of Latter-day Saints, President Don Young appointed Michele Levcik, Wegmans Food Markets, Inc., to the position of Council chairman. “I am ver y excited and honored for the oppor tunity to serve on the TMA board. My goals are to increase proprietar y par ticipation and retention and continue to build relationships and knowledge in the industr y,” commented Levcik.

Richard Flores, Puget Sound Energy, will support Levcik on the Proprietary Council as its new vice chair. Flores has served as the Council’s Secretary since 2017.

[31]

RENEW

2021

Join us in welcoming our newest members to the TMA community!

One community together!

Consultant FisherBroyles, LLP Contact: Eric J. Pritchard, Partner eric.pritchard@fisherbroyles.com +1.215.514.8754 www.fisherbroyles.com/people/eric-pritchard Elkins Park, PA A one-time commercial litigator turned transactional lawyer, Eric has experience working as in-house counsel, and has provided legal, business, and operational advice and guidance to middle market companies, start-up ventures, and entrepreneurs for nearly 30 years. Ericâ&#x20AC;&#x2122;s blended experience as litigator and transactional lawyer affords him a unique perspective on risk allocation and related transactional issues.

Today, Eric regularly represents buyers and sellers in mergers and acquisitions; provides clients day-to-day advice and guidance on a full range of legal and business issues; negotiates and prepares operations-related agreements; represents clients in debt and equity financings; and represents employers and employees in executive employment arrangements. As a transactional lawyer, he has participated in hundreds of transactions ranging from multi-million dollar stock acquisitions to serial asset acquisitions, serving as counsel to clients ranging from some of the nationâ&#x20AC;&#x2122;s leading roll-up acquirers to entrepreneurs seeking to exit their ventures.

Renew by December 31 , 2020 and save 1 .5% off of your 2021 annual dues.

Got questions?

Contact membership@tma.us.

UNCOMPLICATED

Telecom from a family-owned business

[32]

Fall 2020 | TMA Dispatch

PROGRAMS>>

Welcome TMAâ&#x20AC;&#x2122;s Five Diamond Designees for 2020 As of October 15, 2020, these distinguished monitoring centers have committed to service excellence by renewing or joining the Five Diamond program.

Acadian Monitoring Services, LLC Baton Rouge, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 05/2009

Alarm Systems Belleville, ON www.alarmsys.com Full Service Monitoring - Canada Designated since 03/2014

Acadian Monitoring Services, LLC Elk Grove Village, IL www.acadianmonitoringservices.com Wholesale Monitoring Designated since 12/2010

Alarm Tech Central Services, Inc. Ronkonkoma, NY www.alarmtechcentral.com Designated since 12/2009

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 Ackerman Security Systems Norcross, GA www.ackermansecurity.com Since 09/2008

ADS Security, L.P. Nashville, TN www.adssecurity.com Designated since 09/2003

ADT JCTX (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014 Affiliated Monitoring Union, NJ www.affiliated.com Designated since 09/2005

Alarm Central, LLC Independence, MO www.alarmcentral.net Wholesale Monitoring Designated since 03/2006 Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/ 2003

TMA Dispatch | Fall 2020

American Burglary & Fire Fenton, MO www.abfsecurity.com Designated since 11/2005

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004 AT&T Digital Life, Inc. Richardson, TX www.att.com Full Service Monitoring Designated since 07/2013

Alarme Sentinelle / Sentinel Alarm Montreal, QC www.sentinelalarm.com Full Service Monitoring - Canada Designated since 12/2010

Atlantic Coast Alarm Mays Landing, NJ www.atlanticcoastalarm.com Full Service Monitoring Designated since 12/2009

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

Atlas Security Service, Inc. Springfield, MO www.atlassecurity.com Full Service Monitoring Designated since 03/2005

All American Monitoring Sarasota, FL www.allamericanmonitoring.com Designated since 01/2011

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Designated since 01/2007

AvantGuard Monitoring Centers Rexburg, ID www.agmonitoring.com Designated since 08/2016

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Designated since 11/2007

Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006

Allied Universal Technology Services Richardson, TX www.aus.com Full Service Monitoring Designated since 07/2013 Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Full Service Monitoring Designated since 09/2006

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full Service Monitoring Designated since 04/2004

Bell Canada Toronto, ON www.bell.ca/smart-home Designated since 04/2015

[33]

New in 2020!

Bell Canada Winnipeg, MB www.bell.ca/smart-home Designated since 04/2020

Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018

COPS Monitoring Nashville, TN www.copsmonitoring.com Wholesale Monitoring Designated since 01/2012

Blue Ridge Monitoring (BRM) Anderson, SC www.blueridgemonitoring.com Wholesale Monitoring Designated since 07/2018

COPS Monitoring Williamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014

Brinks Home Security (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

Engineered Protection Systems, Inc. (EPS Security) Grand Rapids, MI www.epssecurity.com Designated since 06/2004

FE Moran Security Solutions, LLC Champaign, IL www.femoransecurity.com Designated since 12/2006

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006

DGA Security Systems, Inc. New York, NY www.dgasecurity.com Full Service Monitoring Designated since 02/2005

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Designated since 01/2009

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Designated since 06/2009

CenturyLink Security Monroe, LA www.centurylink.com Designated since 02/2005

Comporium SMA Solutions Inc. Rock Hill, SC www.comporiumsma.com Full Service Monitoring Designated since 04/2012 Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Full Service Monitoring Designated since 03/2011 COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014 COPS Monitoring Hunt Valley, MD www.copsmonitoring.com Wholesale Monitoring Designated since 01/2018 COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014

[34]

COPS Monitoring Scottsdale, AZ www.copsmonitoring.com Wholesale Monitoring Designated since 02/2008

Dispatch Center, Ltd. San Antonio, TX www.dispatchcenter.net Wholesale Monitoring Designated since 01/2019 DMC Security Services Inc. Midlothian, IL www.dmcsecurity.com Full Service Monitoring Designated since 09/2005 Doyle Security Systems, Inc. Rochester, NY www.godoyle.com Full Service Monitoring Designated since 02/2004 Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005 Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015

Guardian Alarm Systems Shreveport, LA www.guardianalarmsystems.com Full Service Monitoring Designated since 08/2017 New in 2020!

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full Service Monitoring Designated since 06/2020 Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full Service Monitoring Designated since 09/2006

Fall 2020 | TMA Dispatch

H.E.B. Grocery Co. San Antonio, TX www.heb.com Designated since 03/2014 Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017 Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013 Interface Security Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004 Interface Security Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012 iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

Kastle Systems Falls Church, VA www.kastle.com Designated since 06/2014

Kroger Central Alarm Control Portland, OR www.kroger.com Proprietary Monitoring Designated since 07/2015 Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Designated since 11/2014

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Designated since 01/2018

Matson Alarm Co Inc. Fresno, CA www.matsonalarm.com Designated since 06/2008

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Designated since 11/2004

TMA Dispatch | Fall 2020

Midwest Central Dispatch (SMG Security) Elk Grove Village, IL www.smgsecurity.com Wholesale Monitoring Designated since 11/2015 Moon Security Pasco, WA www.moonsecurity.com Full Service Monitoring Designated since 03/2012 Mutual Security Services/a Kastle Systems Company New York, NY www.4mutual.com Full Service Monitoring Designated since 05/2009 National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016 National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016 Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007 Northern911 Sudbury, ON www.northern911.com Full Service Monitoring - Canada Designated since 05/2014 Paladin Technologies Burnaby, BC www.paladinsecurity.com Full Service Monitoring - Canada Designated since 04/2008 Paladin Technologies Victoria, BC www.paladinsecurity.com Full Service Monitoring - Canada Designated since 06/2016 Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Designated since02/2006

Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005

Post Alarm Systems Arcadia, CA www.postalarm.com Designated since 12/2014 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 New in 2020!

RBS Central Station Salisbury, NC www.aholddelhaize.com Full Service Monitoring Designated since 03/2020 Redwire Tallahassee, FL www.redwireus.com Designated since 03/2012 Retail Business Services (MD) Columbia, MD www.aholddelhaize.com Proprietary Monitoring Designated since 02/2012 Richmond Alarm Company Midlothian, VA www.richmondalarm.com Full Service Monitoring Designated since 06/2017 Safe Systems Louisville, CO www.safe-systems.com Full Service Monitoring Designated since 08/2004

Seacoast Security, Inc. West Rockport, ME www.seacoastsecurity.com/ Full Service Monitoring Designated since 05/2014 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003 Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Designated since 06/2012

[35]

Security Alarm Monitoring, Inc. Woodlyn, PA www.electronicsecuritycorp.com Wholesale Monitoring Designated since 05/2009 Security Central, Inc. Englewood, CO www.securitycentralinc.com Five Diamond DEALER for AvantGuard.

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004

Security ONE Alarms, Inc. (KELCOM) Leamington, ON www.securityonealarm.com Designated since 05/2014

Security Partners, LLC Lancaster, PA www.securitypartners.com Designated since 04/2007

Security Partners, LLC Las Vegas, NV www.securitypartners.com Designated since 05/2016

Security Partners, LLC San Antonio, TX www.securitypartners.com Designated since 04/2014

Security Solutions Norwalk, CT www.securitysolutionsinc.com Full Service Monitoring Designated since 1/2012 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Designated since 05/2010

Siemens Industry, Inc. Irving, TX www.siemens.com Full Service Monitoring Designated since 03/2004 New in 2020!

Simon Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020 Stanley Security (formerly Microtec) MontrĂŠal, QC www.microtec.ca Full Service Monitoring - Canada Designated since 10/2011

[36]

SMG Security Systems, Inc. dba Midwest Central Dispatch Elk Grove Village, IL www.smgsecurity.com Designated since 11/2015

Statewide Central Station Staten Island, NY www.statewidecs.com Designated since 06/2011

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Designated since 08/2018

United Central Control (Lydia Security Monitoring) San Antonio, TX www.teamucc.com Designated since 08/2004

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

United Monitoring Services, Inc. Columbus, GA www.ums247.com Full Service Monitoring Designated since 04/2004

Supreme Security Systems, Inc. Union, NJ www.supremealarm.com Full Service Monitoring Designated since 12/2004

Universal Atlantic Systems (UAS) Paoli, PA www.uas.com Full Service Monitoring Designated since 04/2004

New in 2020!

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Universal Monitoring, LLC Charlotte, NC https://fedorasecurity.com/universalmonitoring/ Wholesale Monitoring Designated since 02/2018

Universal Thrive Technologies, LLC Richardson, TX www.aus.com Designated since 07/2013

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Designated since 10/2017

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016 TELUS Custom Security Systems Vancouver, BC www.telus.com Full Service Monitoring Designated since 09/2005

The Church of Jesus Christ of Latter-day Saints Salt Lake City, UT http://churchofjesuschrist.org Designated since 05/2012 The Protection Bureau Exton, PA www.protectionbureau.com Designated since 11/2007

The Watchlight Corporation El Cajon, CA www.watchlight.com Designated since 03/2014

Total Monitoring Services, Inc. Sacramento, CA www.tmscentral.org Designated since 01/2012

Vector (East) Plymouth Meeting, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003 Vector (West) Warrendale, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003 Vigilante Security, Inc. Troy, MI www.vigilantesecurity.com Designated since 05/2016

Fall 2020 | TMA Dispatch

Vivint Inc. - MN Eagan, MN www.vivint.com Designated since 03/2014

Vivint Inc. - UT Provo, UT www.vivint.com Designated since 03/2014

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Designated since 12/2014 Walmart Alarm Central Bentonville, AR Proprietary Monitoring Designated since 06/2012

Wayne Alarm Systems, Inc. Lynn, MA www.waynealarm.com Designated since 11/2003

Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com Designated since 04/2008

VRI-The Care Center Franklin, OH www.monitoringcare.com Full Service Monitoring Designated since 04/2006

Washington Alarm, Inc. Seattle, WA www.washingtonalarm.com Full Service Monitoring Designated since 12/2006

WH International Response Center Rockford, MN www.whirc.com Full Service Monitoring Designated since 12/2004

Join us!

Fire Series November 2, 2020 | 11AM [EST]

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TMA Dispatch | Fall 2020

[37]

EDUCATION>>

Monitoring Center Operator Level 1 Training Graduates First Name Last Name Company Graduated Taylor Abbott Securitas Electronic Security 8/7/2020 Brandon Abrahams A3 Smart Home dba

AAA Smart Home LP 5/4/2020 Kalit Adam Vivint, Inc. 5/5/2020 Joyce Alegeh Brinks Home Security 8/23/2020 Kenisa Alexander Brinks Home Security 8/13/2020 Sahar Alhatabeh Vivint, Inc. 5/4/2020 LaPorcha Allen Redwire 8/19/2020 Rachael Anderson Centralarm 5/7/2020 Renee Anderson COPS Monitoring - Maryland 8/29/2020 Quay Andrew Securitas Electronic Security 7/1/2020 Emmanuel Ansong Response Ghana Ltd 5/30/2020 Gabriela Arellanes Alarm Detection Systems, Inc. 5/26/2020 Kelsey Arnett Interface Security Systems 7/8/2020 Faysal Ayanle Vivint, Inc. 5/4/2020 Peter Ayisi Response One Ghana Ltd. (GH) 8/17/2020 Jennifer Bagoon Alarm Specialist Corp 7/1/2020 Sherry Baker HVAC Concepts 6/12/2020 Greg Baker Security Signal Devices 7/24/2020 Michael Ballance Security Instrument Corp.

8/5/2020 Denver Ballard Global Monitoring Solutions 8/13/2020 Deziree Barker AT&T 7/9/2020 Tina Barton HVAC Concepts 7/28/2020 Cory Basta COPS Monitoring - Maryland 5/13/2020 Jasmine Beasley Vivint, Inc. 5/2/2020 Ryan Beeson Interface Security Systems 8/18/2020 Larry Bell Interface Security Systems 7/8/2020 Sonya Bell Securitas Electronic Security 6/1/2020 Richard Benavidez Dispatch Center, LTD 6/18/2020 John Bernhardt HVAC Concepts 5/24/2020 Matthew Bertsch Sony 6/22/2020 Kassandra Bettie Vivint, Inc. 6/23/2020 Tena Bidwell Huronia Alarm &

Fire Security, Inc. (CA) 8/25/2020 Cleason Biem-Aime Supreme Security Systems 8/29/2020 Vanessa Blanco Avantguard Monitoring Centers 5/6/2020 Tatianna Bolden Securitas Electronic Security 7/1/2020 Oscar Bonilla HVAC Concepts 6/9/2020 Caitlyn Bowers Avantguard Monitoring Centers 6/2/2020 Chris Bradford Amherst Alarm, Inc. 6/28/2020 Christopher BrittinghamCOPS Monitoring - Maryland 5/14/2020 Summer Brooks ADT 8/15/2020 Ahati Brown Kings III of America 8/18/2020 Kelsey Brown Paladin Technologies (CA) 7/24/2020 Brandon Brown THRIVE Intelligence 7/14/2020 Tamara Brunetti Guardian Protection Services 6/26/2020 James Brunner Interface Security Systems 6/26/2020 Robin Bryant Centralink 8/27/2020 Alicia Bryant Interface Security Systems 6/26/2020 Devin Buchanan ADT 7/2/2020 Samantha Buress Interface Security Systems 7/8/2020 David Burns Operational Intelligence Center 6/30/2020 Alena Burns-MedleyKastle Systems 7/15/2020 Kayleigh Butler Armstrongâ&#x20AC;&#x2122;s National

Alarm Monitoring (CA) 8/28/2020 Chelsea Cadanes Avantguard Monitoring Centers 5/9/2020 Montserrat Camarena Vivint, Inc. 6/22/2020 Claudia Carbajal Dispatch Center, LTD 8/14/2020 Rebecca Cardona Avantguard Monitoring Centers 5/1/2020 Billie Carpenter Vivint, Inc. 5/12/2020 Javier Carrasco Kings III of America 6/12/2020 Laura Carrillo Alarmco 6/27/2020 Shannon Carroll Comporium SMA Solutions Inc 7/8/2020 Dawson Carter Avantguard Monitoring Centers 5/5/2020 Lari Carter Kings III of America 8/18/2020

[38]

USA and international graduates completed May 1, 2020 to August 31, 2020

First Name Last Name Company Graduated Taysia Cassell Security Partners 5/21/2020 Daniel Castaneda-Yanez City Of Toronto 7/3/2020 Jenny Natalie C harles Essentia Limited 8/20/2020 Thomas Chastain ETC Communications 8/31/2020 William Chaszar HVAC Concepts 6/27/2020 Jasmine Clark Securitas Electronic Security 7/1/2020 Neishaun Clarke My-Pulse IoT Solutions Ltd. (BB) 6 /16/2020 Margaret Cluff Avantguard Monitoring Centers 5 /4/2020 Michael Cluff Avantguard Monitoring Centers 7 /2/2020 Michael Cocuzza Metrodial Corporation 7/2/2020 Bill Congdon Wegmans Asset Protection 5/10/2020 Melanie Conrad ATT Digital Life 7/30/2020 Christian Contreras Tech Systems Inc 7/15/2020 Ashley Cook Vivint, Inc. 5/6/2020 Emily Cooley Vivint, Inc. 5/1/2020 Scott Cornell Mahoney Alarms 8/4/2020 Tyronne Cruz Zayas Genesis Security Services, Inc. 5/30/2020 Rebecca Curran American Burglary & Fire, Inc. 5 /24/2020 Milo Cutler Vivint, Inc. 5/12/2020 Kylia Daniels Vivint, Inc. 6/22/2020 Candace Darby Acadian 5/18/2020 Sarah Dauzat Global Monitoring Solutions 8/24/2020 Konner Davis Avantguard Monitoring Centers 5 /2/2020 Danisha Decius ADT Canada Inc. (CA) 5/8/2020 Hunter Denio Guardian Protection Services 5/15/2020 Jacob Dennis Amherst Alarm, Inc. 5/20/2020 Arleen Deschineau ADT By Telus (CA) 5/19/2020 Rohan Deshpande TELUS Custom Security Systems (CA) 6/5/2020 Katie Dezainde Centralarm 5/14/2020 Carleigh Diamantoplos Centralarm 7/16/2020 Brittany Dierks Federal Response Center 8/25/2020 Robin Dixon-Thompson M etrodial Corporation 6/30/2020 Sephora Dodd Avantguard Monitoring Centers 5 /6/2020 Mariah Dolbow Securitas Electronic Security 6/12/2020 Natayea Dortch Ackerman Security Systems 6/20/2020 Abby Driemeier Barcom 5/31/2020 Joanie Dupuis ADT By Telus (CA) 5/23/2020 Isaiah Edwards Interface Security 7/23/2020 Jolene Eichhorn Stanley Convergent Security Solutions, Inc. 5/20/2020 Seth Engel COPS Monitoring - Maryland 5/11/2020 Amanda Engler Towne Monitoring Service 7/2/2020 Connor Ericksen Vivint, Inc. 5/7/2020 Jordynn Erickson Avantguard Monitoring Centers 8 /4/2020 Dayanara Esteves Rodriguez Genesis Security Services, Inc 7 /3/2020 Maile Etherton Vivint, Inc. 5/1/2020 Franccesca Farfan Bay Alarm 8/12/2020 Nancy Fletcher Central Security & Communications 6/11/2020 Crystal Flores Brinks Home Security 8/21/2020 Joseph Fontaine Damar Security Services/Security

Response Center (CA) 6/26/2020 Megan Ford ADT 6/29/2020 Nick Frase Securitas Electronic Security 7/22/2020 Sarah Freese Guardian Protection Services 5/11/2020 Fernando Gadelha City Of Toronto (CA) 5/11/2020 Rachel Garcia Doyle Security 7/10/2020 Hakeem Gedeon Vivint, Inc. 6/21/2020 Laura George Watchlight Corporation 6/15/2020 Ryan Geurtsen Hunter Security Inc 7/13/2020 Ayrrum Gibbons Vivint, Inc. 5/1/2020 Mashonda Gibson Redwire 6/19/2020

French Canadian Spanish

Fall 2020 | TMA Dispatch

First Name Last Name C ompany Gabriel Gilbert Securitas Electronic Security Deidre Gill AT&T Kyle Gillespie Paladin Technologies (CA)

Graduated 8/6/2020 7/9/2020 7/24/2020

Jodie Gillespie Vector WEST 7/7/2020 Jason Glanzman Metrodial Corporation 7/2/2020 Yoland Glass AT&T 7/9/2020 Anthony Gomez Vivint, Inc. 5/1/2020 Craig Govednik Stanley Convergent Security Solutions, Inc. 5/21/2020 Peter Graham Doyle Security 7/9/2020 Lori Greathouse I nterface Security 5/5/2020 Harrison Green Avantguard Monitoring Centers 5/7/2020 Lakeisha Green COPS Monitoring - Maryland 5/13/2020 Naomi Greenig Avantguard Monitoring Centers 6/3/2020 Kimberly Grenier COPS Monitoring - Maryland 5/12/2020 Michele Griffin Avantguard Monitoring Centers 5/13/2020 James Griggs Stanley Convergent Security Solutions, Inc. 5/26/2020 Ernesto Guerrero Brinks Home Security 8/12/2020 Shane Guethler Central Security & Communications 8 /6/2020 Tabitha Gurney Vivint, Inc. 6/19/2020 Paige Hadley Avantguard Monitoring Centers 8/6/2020 Michelle Hafen Vivint, Inc. 5/2/2020 Ji-ren Hailey ESL Federal Credit Union 7/17/2020 Lena Haji-Ali Kings III of America 5/15/2020 Gina Hall Damar Security Services/ Security Response Center (CA) 8/26/2020 Riley Hall Safe Systems 6/7/2020 Bryson Hancock Vivint, Inc. 6/29/2020 Rebecca Haney Damar Security Services/ Security Response Center (CA) 7/7/2020 Michael Hankins Greenmarbles 8/4/2020 Andrian Harley-Harris Redwire 8/14/2020 Dashawn Harris COPS Monitoring - Maryland 8/28/2020 Thelritta Harrison Interface Security 5/27/2020 Maleeka Hartwell Sonitrol Great Lakes 6/24/2020 Tyler Harvey Doyle Security 7/9/2020 Kenneth Harvey Vivint, Inc. 5/6/2020 Trina Harwell Vivint, Inc. 6/23/2020 Mustafa Hawari Allied Universal Security 7/19/2020 Kenidee Hendricks Avantguard Monitoring Centers 5/13/2020 Raymond Hennagir Vivint, Inc. 5/6/2020 Anthony Hernandez ESC Central 7/8/2020 Miguel Hernandez MendozaVivint, Inc. 5/9/2020 Dustin Hiebert ESC Central 6/29/2020 Ainsley Hillard Avantguard Monitoring Centers 5/14/2020 Hannah Hillstrom Avantguard Monitoring Centers 5/2/2020 Karla Hirsch Vivint, Inc. 5/8/2020 Zaria Holland Metrodial Corporation 7/7/2020 Ann Holmes Vivint, Inc. 6/23/2020 Kevin Hon Vivint, Inc. 5/8/2020 Gaydra Honda Avantguard Monitoring Centers 5/12/2020 Hannah Hopkins Securitas Electronic Security 7/22/2020 Hansen Horikami Avantguard Monitoring Centers 5/11/2020 Lauren Hunt Securitas Electronic Security 7/22/2020 Necole Hunter Interface Security 7/24/2020 Betty Hunter Kastle Systems 7/15/2020 Dawn Hupp Alarm Detection Systems, Inc. 6/19/2020 Rizza Ignacio City Of Toronto 5/21/2020 Guillermo Illescas Gomez Vivint, Inc. 5/1/2020 Monica Ingram Sonitrol Great Lakes 8/5/2020 Mary Pat Jeffers Quick Response Monitoring 8/14/2020 Kaja Jensen Vivint, Inc. 6/29/2020 Nathan Johnson Avantguard Monitoring Centers 5/1/2020 DaTeece Johnson Interface Security 5/7/2020 Sondra Johnston Global Monitoring Solutions 8/23/2020 Venus Jove First Alarm 6/2/2020 Akil Kellar COPS Monitoring - Maryland 8/30/2020 Sheilla Kenol ADT Canada Inc. (CA) 5/11/2020 Tiffany King Damar Security Services/ Security Response Center (CA) 6/16/2020 Charmel King Interface Security Systems 5/8/2020 Victoria Kirk Kings III of America 5/15/2020 Skyeler Kitchens Amherst Alarm, Inc. 5/21/2020

TMA Dispatch | Fall 2020

First Name Last Name Company Graduated James Lafazia Avantguard Monitoring Centers 6 /16/2020 Michelle Landriault FE Moran 7/25/2020 Erin Lane Paladin Technologies (CA) 7/9/2020 Mitchell Larios ADT 8/14/2020 Sara Laughlin Doyle Security 7/26/2020 Nolan Lawrence Valley Security & Alarm 6/24/2020 Jennifer Le Bay Alarm 6/21/2020 Deana Lee Global Monitoring Solutions 8/19/2020 DeAdrian Lee Interface Security 6/23/2020 Shanae Lee The Church of Jesus Christ

of Latter-day Saints 7/29/2020 Chyna Legros Metrodial Corporation 7/6/2020 Nate Leisure Securitas Electronic Security 7/22/2020 Grace Lettice Armstrong’s National Alarm

Monitoring (CA) 6/11/2020 Shayna Lildharrie Metrodial Corporation 7/6/2020 Dominic Littleton Kings III of America 5/15/2020 Emily Llewelyn Vivint, Inc. 5/1/2020 Jennifer Longwell Global Monitoring Solutions 8/16/2020 Alejandro Lopez Diaz Vivint, Inc. 6/22/2020 Lindsay Louden Kroger Central Alarm Control 8 /22/2020 Tania Lubeca ADT Canada Inc. (CA) 5/17/2020 Diminique Luckett Vivint, Inc. 6/25/2020 Katalina Lui Avantguard Monitoring Centers 5 /14/2020 Matthew Lundari Kroger Central Alarm Control 5/3/2020 Kristina Mailloux ADT By Telus (CA) 8/27/2020 Dimitris Malafouris ADT By Telus (CA) 8/13/2020 Lindsey Mansell Total Monitoring Service 7/10/2020 Isabelle Marinozzi Alarm Tech Central Services 8/3/2020 Taeja Marroquin Vivint, Inc. 6/26/2020 Emily Marshall Securitas Electronic Security 7/22/2020 Jade Martinez Centralarm 8/7/2020 Marne Maylor Securitas Electronic Security 5/13/2020 Terrence Mayson Tech Systems Inc 5/1/2020 Paige McBride Avantguard Monitoring Centers 5 /29/2020 Jeffrey McCall Doyle Security 7/22/2020 Kelsey McCarthy Damar Security Services/

Security Response Center (CA) 8/26/2020 Victoria McClendon Interface Security Systems 8/18/2020 Samantha McCurry Interface Security 7/6/2020 Melisha McIntosh Doyle Security 7/22/2020 Monique McKinney Brinks Home Security 8/10/2020 Chelsea McMullen Avantguard Monitoring Centers 5/10/2020 Jordan McMullin Armstrong’s National Alarm

Monitoring (CA) 7/16/2020 Meghan McNamara Vivint, Inc. 5/5/2020 Samantha Merrick Armstrong’s National Alarm

Monitoring (CA) 5/21/2020 Emily Meyer Kings III of America 5/15/2020 Mckaela Mikos Avantguard Monitoring Centers 7 /14/2020 Tashika Miller-Smith S ecurTek (CA) 5/7/2020 William Millet Avantguard Monitoring Centers 8 /5/2020 Marcus Miranda THRIVE Intelligence 8/18/2020 Akili Monette AT&T 7/9/2020 Michael Moore Vivint, Inc. 5/7/2020 Hunter Moorhead Vivint, Inc. 6/19/2020 Hillary Morillo Avantguard Monitoring Centers 5/3/2020 Twyla Moss Tech Systems Inc 5/11/2020 Nelson Mota Wayne Alarm Systems, Inc. 5/31/2020 Adriana Moyer Towne Monitoring Service 8/31/2020 Alissa Munoz Avantguard Monitoring Centers 5/7/2020 Brian Murray Vivint, Inc. 5/1/2020 John Neikirk Barcom 5/28/2020 Joanna Niswonger Vivint, Inc. 5/12/2020 Dakota Nixon Avantguard Monitoring Centers 6/30/2020 Keiona Nobles Interface Security Systems 5/6/2020 Dalia Noyola ADT 8/27/2020 David Nyarko Opoku A DT By Telus (CA) 6/19/2020 Jose Alfredo Oliva Guerrero John Deere Shared Services (MX) 5/1/2020 Trevor Oplinus Centralarm 7/28/2020 Ronan O’Reilly Armstrong’s National Alarm

Monitoring (CA) 5/21/2020 Ben Ortiz ESL Federal Credit Union 7/20/2020 Myriam Ouchchane ADT Canada Inc. (CA) 6/18/2020

[39]

First Name Last Name C ompany Graduated Madelyn Overton Vivint, Inc. 5/7/2020 Bailey Pack Avantguard Monitoring Centers 5/14/2020 Mridula Pandey ADT By Telus (CA) 5/21/2020 Joann Parenti AT&T 7/9/2020 Elizabeth Parra ADT 7/11/2020 Alapaki Peniata Avantguard Monitoring Centers 8 /15/2020 Cameron Penner Vivint, Inc. 5/7/2020 Yionnel Perez Brinks Home Security 8/14/2020 Jennifer Perugi Alarm Tech Central Services 8/19/2020 Jasmine Phillips Kings III of America 6/12/2020 Carolane Picard-Bourdeau City Of Toronto (CA) 5/28/2020 Christopher Pierre ADT Canada Inc. (CA) 5/7/2020 Anthony Pool THRIVE Intelligence 7/14/2020 Cole Popkin THRIVE Intelligence 5/8/2020 Randy Potes First Alarm 5/29/2020 Kerri Powell Blue Ridge Monitoring 8/27/2020 Chevelle Powell Interface Security 8/31/2020 Kyler Powell Vivint, Inc. 5/12/2020 Alexee Quintequeo Avantguard Monitoring Centers 5 /27/2020 Cooper Raymond Avantguard Monitoring Centers 5 /1/2020 Bri Reed Per Mar Security Services 5/14/2020 Linda Reed Vivint, Inc. 6/24/2020 Holden Reoch Vivint, Inc. 5/6/2020 Mackenzie Richardson V ivint, Inc. 5/13/2020 Kannon Riding Avantguard Monitoring Centers 5 /2/2020 Lauren Riffey Security Partners 5/28/2020 Dale Robbins COPS Monitoring - Tennessee 6/18/2020 Kenneth Roberts Brinks Home Security 8/25/2020 Coby Robinson Vivint, Inc. 6/19/2020 Colten Rogers Vyanet Operating Group Inc. 6/1/2020 Kyla Romero Kastle Systems 7/14/2020 Kasia Roy Armstrong’s National Alarm

Monitoring (CA) 8/13/2020 Lauren Roylance Vivint, Inc. 6/19/2020 Krysta Ruiz Vivint, Inc. 5/25/2020 Michael Russell Dynamark Monitoring 5/4/2020 Erik Rutledge Avantguard Monitoring Centers 8/11/2020 Sabatian Saavedra Barcom 5/29/2020 Guilraiz Safdar ADT By Telus (CA) 5/24/2020 Juan Salas AT&T 7/9/2020 Génesis Sánchez Genesis Security Services, Inc (PR) 5 /5/2020 Alexander Saulter THRIVE Intelligence 6/23/2020 Miranda Schill Doyle Security 7/10/2020 Lamia Scott Kings III of America 8/25/2020 Douglas Scruton Tech Systems Inc 8/14/2020 Alyssa Seda COPS Monitoring - Maryland 5/21/2020 Jerson Severe Tech Systems Inc 8/7/2020 Chris Shahrabani Valley Security & Alarm 7/23/2020 Alex Shields Vivint, Inc. 6/19/2020 Kennisha Simpson Acadian 5/18/2020 Patrick Sims HVAC Concepts 6/3/2020 Courtney Singer Wegmans Asset Protection 7/5/2020 Jacqueline Smallwood Center for Domestic Preparedness 5/5/2020 Shelby Smith Avantguard Monitoring Centers 7/13/2020 Denieka Smith Sonitrol Great Lakes 8/4/2020 Gerardo Efren Solano Industrias John Deere

S.A. de C.V. (MX) 8/6/2020 De’Andre Stancil COPS Monitoring - Maryland 5/11/2020 Hoyt Stover ETC Communications 8/31/2020 Jason Sweat ADT 7/7/2020 Skyler Tabbert Kings III of America 5/15/2020 Jessica Taskay Alarm Detection Systems, Inc. 5/15/2020 Megan Taylor ADS Security L.P. 8/2/2020 Liberty Taylor COPS Monitoring - Maryland 8/30/2020 Shadnita Taylor Kings III of America 6/12/2020 Benyam Tesfaye Koppa Home and Business

Security Solution (ET) 8/15/2020 Brandon Thomas COPS Monitoring - Maryland 5/6/2020 Joshua Thomas Vector EAST 7/13/2020 Megan Thompson Avantguard Monitoring Centers 8/3/2020 Courtney Thompson Metrodial Corporation 7/5/2020 Teresa Totoris Dispatch Center, LTD 7/17/2020

[40]

First Name Last Name Company Graduated Tanasia Tran Acadian 8/19/2020 Matthew Trentadue Metrodial Corporation 7/6/2020 Tiffany Tucker Global Monitoring Solutions 8/20/2020 Elisabeth Tumlinson Vivint, Inc. 5/11/2020 Jamarr Turner FE Moran 7/26/2020 Alyssa Tuskan AZ Security Control 6/10/2020 Demetrius Tutson-Gaiter E SC Central 7/21/2020 Brittani Upshaw United Monitoring 7/2/2020 Bee Vang Vivint, Inc. 6/26/2020 Carina Vasquez Brinks Home Security 5/22/2020 Milton Vega GMST 6/30/2020 Emily Vela Sonitrol Great Lakes 5/15/2020 Cynthia Velasco Peak Alarm Company 8/26/2020 Cynthia Vergara Ortega V ivint, Inc. 5/6/2020 Kevin Vickinovac Guardian Protection Services 5/16/2020 Leslie Villa Ramirez First Alarm 5/31/2020 Jason Walden THRIVE Intelligence 8/21/2020 Rachel Walla Barcom 5/26/2020 Rachelle Walther Global Monitoring Solutions 8/23/2020 Alex Waner AZ Security Control 7/4/2020 Matthew Washington Central Station, Inc. 6/25/2020 Kim Wawrzyniak Doyle Security 7/8/2020 August Wells Securitas Electronic Security 6/12/2020 Jordan Wethington ESL Federal Credit Union 7/23/2020 Monique Whitehead Metrodial Corporation 6/30/2020 Keyanna Williams Vivint, Inc. 5/1/2020 Jordan Wilson Avantguard Monitoring Centers 5/8/2020 Tyree Womack United Monitoring 7/3/2020 Melanie Woodcock Vector WEST 8/4/2020 Joseph Woodline Spence Security and Investigation Services LTD (TC) 8/10/2020 Giovanna Woods Securitas Electronic Security 8/6/2020 Amy Wood-Welcher U nited Monitoring 7/1/2020 Sara Worthy Total Monitoring Service 6/25/2020 Kiesha Wright COPS Monitoring - Maryland 5/12/2020 Shamarque Wright Securitas Electronic Security 8/6/2020 Josue Yangari Supreme Security Systems 8/25/2020

Monitoreo y Seguridad Panama, S.A (PA)

8/25/2020

TMA Volunteer Opportunities Did you know that one of the best ways to realize the greatest value of your TMA membership is to actively engage in the association community?

There are many ways for members to take part in TMA’s initiatives. Volunteering is a win for TMA and a win for the member! Benefit from network building, brand and reputation enhancement, and potential new business.

TMA Webinar TMA webinars are purely educational and provide an environment for members to learn about industry trends, updates and innovations.

Topic ideas and speakers for just-in-time 45 min/15 min Q&A virtual programs are sought on topics of interest to the professional monitoring industry.

Meeting Track Planning TMA’s annual meeting showcases educational topics that include keynote speakers and panels geared towards executive-level company owners and representatives.

Help to select speakers that will provide high value to all attendees. Online research and reference gathering for paid speakers; and program development.

Fall 2020 | TMA Dispatch

Monitoring Center Operator Level 2 Training Graduates Legacy Operator 2 Training Graduates First Name Last Name Company Graduated Eric Adams Watchlight Corporation 5/11/2020 Jeff Allary SecurTek (CA) 5/6/2020 Errington Bell Quick Response Monitoring 5/14/2020 John Bernhardt HVAC Concepts 5/25/2020 Oscar Bonilla HVAC Concepts 6/14/2020 Jennifer Cantrell American Burglary & Fire, Inc. 5/23/2020 David Chapman Safe Systems 6/13/2020 William Chaszar HVAC Concepts 7/18/2020 David Clark Operational Intelligence Center 6/20/2020 Gail Clarke Eastern Credit Union

Cooperative Society Ltd. (TT) 6/4/2020 Esther Coleman Wayne Alarm Systems, Inc. 6/11/2020 Tyronne Cruz Zayas Genesis Security Services, Inc (PR) 5/30/2020 Sylvic Decker HVAC Concepts 6/9/2020 Jonathan Derrenbacher Wegmans Asset Protection 5/13/2020 Sharon Dickson Essentia Limited (TT) 5/29/2020 Jared Evangelista COPS Monitoring - New Jersey 5/10/2020 Ashley Foss Wayne Alarm Systems, Inc. 5/26/2020 Daniel Freeman Federal Protection 5/1/2020 Fernando Gadelha City Of Toronto (CA) 5/14/2020 Laura George Watchlight Corporation 6/25/2020 Quinterious Hamm Compass Security Solutions 7/10/2020 Kylan Hanson Guardian Alarm Systems 8/31/2020 Zyrije Hasani COPS Monitoring - Scottsdale 5/11/2020 Brenna Horton Federal Protection 5/7/2020 Nick Kujawski Wegmans Asset Protection 5/17/2020 Soju Kurien COPS Monitoring - Texas 5/17/2020 Dennis Lavender Wayne Alarm Systems, Inc. 5/10/2020 Robert McAdams COPS Monitoring - New Jersey 5/5/2020 Derek McCain Watchlight Corporation 5/15/2020 Lydia Morales Alarm Detection Systems, Inc. 6/25/2020 Twyla Moss Tech Systems Inc 5/18/2020 Mariel Ponce Watchlight Corporation 5/22/2020 Kaela Reynolds American Burglary & Fire, Inc. 5/2/2020 Holly Rivard Pure Canadian Gaming (CA) 5/6/2020 Bernadine Sanchez Watchlight Corporation 5/2/2020 Génesis Sánchez Genesis Security Services, Inc (PR) 5/5/2020 Taylore Shankle Life Safety Monitoring, LLC 5/15/2020 Patrick Sims HVAC Concepts 6/5/2020 Roxann Slack Watchlight Corporation 5/25/2020 James Voigt Wegmans Asset Protection 6/21/2020

Revised Operator 2 Training Graduates First Name Last Name Company Graduated Jalisa Aleman-Vega COPS Monitoring-NJ 8/1/2020 Greg Baker Security Signal Devices 7/27/2020 Laura Berthiaume Stanley Convergent

Security Solutions, Inc. 6/17/2020 Matthew Bertsch Sony 6/23/2020 Derick Blankenship Federal Protection 8/1/2020 Kaiden Bowers Kings III of America 8/14/2020 Chris Bradford Amherst Alarm, Inc. 8/23/2020 Angelo Caruso ESL Federal Credit Union 8/28/2020 Mary Cascio Global Monitoring Solutions 8/19/2020 Daniel Castaneda-Yanez C ity Of Toronto (CA) 8/17/2020 Steven Coburn Kings III of America 8/11/2020 Melanie Conrad AT&T Digital Life 8/9/2020 Darlnita Derico Tech Systems Inc. 6/4/2020 Shelley Eckardt COPS Monitoring-NJ 6/7/2020 Dayanara Esteves Rodriguez Genesis Security Services, Inc (PR) 8/11/2020 Mark Fry Simon Operational

Intelligence Center 8/16/2020 Melissa Garman Paladin Technologies (CA) 6/25/2020 Michelle Green Guardian Protection Services 6/18/2020 Carl Greer SSC Services Inc.

dba CenSignal 8/27/2020 Ji-ren Hailey ESL Federal Credit Union 7/24/2020 Mynesha Heard COPS Monitoring-NJ 7/22/2020 Lauren Hess COPS Monitoring-NJ 8/4/2020 Vladimir Keenan COPS Monitoring-NJ 7/30/2020 Thomas Kimball Guardian Protection Services 7/22/2020 Alexis Mosley COPS Monitoring-NJ 6/16/2020 Jonathan Mueser Guardian Protection

Services 6 /16/2020 Pierangelo Munoz Alarm Specialist Corp 6/29/2020 Ben Ortiz ESL Federal Credit Union 8/3/2020 Leonela Pavese Alarm Specialist Corp 7/13/2020 Darlene Paz COPS Monitoring-NJ 8/11/2020 Lauren Provenzano COPS Monitoring-NJ 7/22/2020 Amy Reddick Kings III of America 7/27/2020 Dale Robbins COPS Monitoring-NJ Jacqueline Santillan COPS Monitoring-NJ 8/3/2020 Chris Shahrabani Valley Security & Alarm 7/27/2020 Harjot Singh Vancouver Fire & Security (CA) 7/11/2020 Gundeep Singh Vancouver Fire & Security (CA) 7/11/2020 Emma Straavaldson iWatch Communications 8/17/2020 Morgan Taylor COPS Monitoring-NJ 8/17/2020 Jordan Wethington ESL Federal Credit Union 7/28/2020 Kyle Whisler COPS Monitoring-NJ 7/2/2020 Jonathan Yoson Supreme Security Systems 8/28/2020 Tony Zhu Vancouver Fire & Security (CA) 7/21/2020

Visit TMA’s 2020 Annual Meeting virtual exhibit booth, Oct. 27-29, for a chance to win one of three Monitoring Center Online Operator Level Two training courses!

We’ll pick one lucky winner each day.

Visit www.tma.us to register for the meeting, or to learn more about the newly-updated course.

TMA Dispatch | Fall 2020

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Cover Stor y, continued from page 15

is always challenging. We try to continually evolve to keep our value to the organization high. We use systems and process innovation to be able to take on more responsibility without adding headcount.

3. Have you had a mentor(s) along the way? Have you mentored another woman?

Asset Protection is a male dominated industry. So, I would have learned the most from our VP of Asset Protection.

He is always accessible, very caring, a people-first kind of person.

And whether you’re a man or a woman, I think that is the best approach to making your operation a success. I have unofficially mentored women in our department by showing them how to be tenacious, gracious, driven, and have fun!

Anita Ostrowski

VP of Central Station Services Vector Security 1.When and where did you begin your career in security and/or monitoring?

I started my career with Westec Security of Pittsburgh, which was purchased by PC Security, then ultimately became Vector security. I had just graduated college and was looking for employment until I found a job related to my degree in Computer Science. I just needed a job until that point.

My aunt happened to be working for Westec and was moving to another position outside the company. She called me incessantly to apply for her position, so I did. I went for an interview on Saturday and was offered the position by the end of the interview. I started the following Monday. I walked into the Central Station and all the receivers were beeping. Mostly manual acknowledgment. I was handed a 3x5

2. Please briefly describe your experience working in the security industry.

I had never heard of the alarm industry prior to applying for the operator position. I have been in the industry and with one company, Vector Security, for 35 years. Over the years I have participated as a presenter for CSAA/TMA training sessions for both ESX and Fall Ops. I have worked with CSAA/TMA on many of the wiki page topics. I worked directly with CSAA on the development of the APCO (now ASAP to PSAP) development. I am the CSAA/TMA chair for the UL standards committee. Most recently, I participated in the Virtual Operator (Work from Home) section of the UL827 Standard. I also participated in the TMA-AVS-01 standard committee.

I also was awarded the CSAA Excellence Award for the Central Station Manager of the year in 2008.

4. What do you consider your greatest 3. Have you encountered any career achievement, to date? obstacles? How have you overcome I think I’m most proud of two them? achievements in my career, one Yes. Primarily when I started “Today, women make up more than one third being a people success and the other of Vector Security’s senior management team, participating in the industry outside a financial success. I currently my organization, it was a very white including our President and CEO. Of our regular have the most amazing team. They male-dominated industry. Women workforce, 40% are female. Additionally, women partner together, care and support worked as operators or maybe CS hold 59% of supervisory roles.” one another, and have fun! It’s ~Anita Ostrowski managers, but they didn’t necessarily taken some turnover and some patriciate in leading the industry. I tough conversations to get where was fortunate to have Pam Petrow, we are, but I am so very proud of who now President and CEO of Vector index card and told to call the number we are! My financial success comes from Security, as my boss during most of my on the card and get the customer’s partnering with our Store Maintenance 33-year career in most of my positions. code and ask if they were alright or team to manage after-hours support She is a leader in the industry and needed the police. I basically learned for our store refrigeration systems. By showed me if you just push forward the monitoring business through trial changing a couple processes, I was eventually you will by fire. I then assumed my position as a able to bring in the additional work be heard. midnight operator. without adding headcount. This process will save our company $750K - $1M Today, women make up more than Later, I moved to day shift, then to annually! one third of Vector Security’s senior supervisor, eventually becoming Central management team, including our Station Manager. Then Assistant Vice 5. What advice would you give to another President then Vice President of Central President and CEO. Of our regular woman who aspires to rise to upper level workforce, 40% are female. Additionally, Station Services. I have worked up management in the monitoring industry? women hold 59% of supervisory roles. through the ranks, which has given me TENACITY! I think women need to a very comprehensive perspective on find their voice and find the right way 4. Have you had a mentor(s) along monitoring. to express their thoughts. Be driven and the way? Have you mentored another always willing to jump in to help. And woman? most of all, never give up!

Yes, my mentor has been our President and CEO Pam Petrow. I have reported [42]

Fall 2020 | TMA Dispatch

to her for 33 of my 35 years with the organization. She has been very supportive in moving my career forward.

She has also been very tough and challenged me to things I thought I could not accomplish, but I did. She did not let me underestimate the possibility.

Also Patty Shiderly, the Central Station Manager of one of my two Central Stations. Patty joined Vector Security through an acquisition of a very small company. She was the manager at the time of six operators in her central station. She now oversees 60 employees. She eventually moved into the manager position. When Patty moved to the manager position her replacement was a woman.

Joey Rao-Russell

of our technical licenses. It is clique but I made sure I was the most prepared every day and I worked harder than anyone.

President and CEO Kimberlite Corporation 1. When and where did you begin your career in security and/or monitoring?

In 2001, I was recruited to Kimberlite to streamline their collection and contract practices. In the interview process I found out we were a Sonitrol dealer and alarm provider. In my 19 years with Kimberlite, I have worked in all facets of the business including customer service,

4. Have you had a mentor(s) along the way? Have you mentored another woman?

I have had many mentors and been blessed for people to be willing to share their time and knowledge with me. Early, I was lucky to have female mentors.

One of my first jobs out of college, my VP, a female, told me to never apologize for being smart or people believing I should be softer in my delivery.

It shaped my entire professional ~Joey Rao-Russell development.

“Be fearless.”

5. What do you consider your greatest career achievement, to date? Why? I believe my greatest career achievement is the design and implementation of two fully-redundant Central Stations. This was way before current technology of today. This continues to change daily as technology changes.

6. What advice would you give to another woman who aspires to rise to upper level management in the monitoring industry?

Be a leader in your organization. Don’t wait for someone to ask you to do something. Identify things within the organization that you can help with to move the business forward (efficiency, new services, customer experience, new RMR etc.). Also, participate where you can in industry committees and training sessions such as ESX and Fall Ops. I take a good idea back to the office every year. Many others are out there doing the same thing so use their experience.

Don’t reinvent the wheel if someone already has.

“True leadership comes by getting people to follow you without authority.” ~Jamie Haenggi, ADT TMA Dispatch | Fall 2020

sales, project management, system design, programming and data support.

Previous to Kimberlite, I was a probation officer and worked as a divisional manager and corporate trainer for a start-up company that grew through M&A. I spent my early 20’s after university searching for my place, at Kimberlite and through security I found my passion and my mission.

2. Please briefly describe your experience working in the security industry.

I’ve worked in all facets of the business but spent most of my time in system design and sales. I am passionate about solving people’s security challenges. I work mostly in the commercial space and enjoyed helping my clients develop effective loss prevention strategies to protect their business and team.

3. Have you encountered any obstacles? How have you overcome them?

One of the hardest obstacles I had was overcoming the perception that I was not knowledgeable about system design and the construction process. When I started 19 years ago, women were not typically members of the technical staff. I worked hard to be the most knowledgeable in the room and ensure my designs and installations were on point. I hold many

Kimberlite is a unique security company, our first president and a strong mentor of mine was Barbara Nicolino-Briggs.

She drove our company to be the best while being a smart business. She never met a challenge she wouldn’t rise to. Her example taught us all to fight for what was right no matter how tough.

5. What do you consider your greatest career achievement, to date?

One of my greatest achievements is the work I have done within the industry to help standardize verification practices while working with law enforcement.

Helping to improve our practices to provide a better product to Law Enforcement and our subscribers.

6. What advice would you give to another woman who aspires to rise to upper level management in the monitoring industry?

Be fearless. I find many women I have mentored wait until they feel they are ready to apply for the job or to ask for more responsibility. You will never have an opportunity you don’t apply for.

I also recommend to schedule time with leaders in your organization or ones you have admired. Our industry is amazing and giving. Most leaders will give you some time. Ask what is necessary for the next steps and what you can do to be considered.

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IMPACT>>

Making a Difference...Why We Do What We Do Monitored protection helps save family dog in Mississippi fire

By Bob Tucker, Chief Storyteller, ADT

Home alone, Bob, a 12-year-old German Shepherd, nearly died in a fast-moving electrical fire.

The dramatic rescue happened one Saturday afternoon in Ocean Springs, MS where Samantha Betterton was running errands with her daughter.

“My monitoring company called to say a smoke alarm was activated,” said Samantha. “Thinking my husband was still home, I connected with him, but he had already left. That’s when my stomach dropped, knowing our beloved Bob was trapped inside.”

Samantha feared the worst because earlier in the year, the family had already lost two other pets, plus Bob is older and moves slowly.

Rushing home, Samantha found her husband kicking in the front door as smoke was spewing out the windows.

He ran inside and pulled out Bob as flames consumed the house. Firefighters arrived a few minutes later and saved the structure from burning to the ground.

Samantha credits her security company for alerting her to the fire so she could call her [44]

husband to quickly return home. While all that was happening, the monitoring center dispatcher was calling the local fire department.

“Without everyone working together, we would have come home to ashes and our fur baby would be gone,” said Samantha.

A few weeks after the fire, Samantha had an opportunity to meet and thank Katie Whaley, the dispatcher who handled the alarm signal.

“Knowing that my work made a difference for this family and their precious pet, makes me very happy,” said Katie.

The National Fire Protection Association (NFPA) estimates about 40,000 pets die in fires each year, and most happen inside homes without monitored security protection.

Share your life-saving stories with TMA members!

Let your story touch and inspire others to take lifesaving action.

Submit your story and images to TMA Communications at communications@tma.us.

Fall 2020 | TMA Dispatch

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