IN TMA NEWS>>
ASAP-to-PSAP Service Beefs-up for the Future
TMA Wage & Comp Survey Released
Make sure your compensation packages are inline with today’s industr y averages for all positions in your business. TMA’s Wage & Comp Survey provides monitoring and security services companies with salary and benefits information to guide hiring and compensation decisions. The Survey was created in partnership with TMA member, TRG Associates, Inc., a consulting firm that specializes in the security alarm industry. The Survey collected wage and benefits information from the year 2018 for the following areas: • Demographic Data • Types of Monitoring and Installations • Monitoring Center • Executive & Operational Management • Dealer/Installer • Customer Support • Sales and Marketing • IT & Telecom Services • Benefits Packages
TMA Dispatch | Summer 2020
Participation in the Survey was open to all security monitoring companies. Company specific information is not published to ensure confidentiality. “This, our latest Wage & Comp Survey, demonstrates our commitment first and foremost to the success of our members, and secondarily to the industry in which we come together, collaborate, and yes, compete,” stated Don Young, President, TMA. “This survey is an excellent reference tool for any company in this space that seeks to better understand the current landscape for talent acquisition and compensation.”
$82,000
The average compensation for a Monitoring Center Manager The Wage & Comp Survey is now available for sale on TMA’s website (www.tma.us). The purchase price is $400 for TMA members and $500 for non-members.
TMA launched its ASAP-to-PSAP service in 2011. The Automated Secure Alarm Protocol (ASAP) is a public-private partnership designed to increase the efficiency and reliability of emergency electronic signals from monitoring companies to PSAPs. ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and TMA. With ASAP, critical life safety signals and accurate information are processed in seconds, not minutes, through the Nlets system of stateto-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP, or Emergency Communications Center (ECC), every time. TMA is currently upgrading its dedicated ASAP servers to a cloud environment. The transition to the cloud will future-proof the ASAP infrastructure, eliminating the continuing costs of replacing hardware when it reaches end-of-life. The cloud conversion will also enable additional PSAP communication methods, as well as update monitoring center connectivity from VPN’s to software-based SSL. “ASAP is fulfilling its original intent to modernize communications between monitoring centers and public safety,” stated Celia T. Besore, Executive Director, TMA. “The program’s growth, resulting from increased ECC adoption, has and will continue to make the service beneficial.” [43]
