TMA Dispatch - Winter 2022

AI? Detection?

Analytics? False Positives?

It’s all very confusing. But what really matters?

What really matters is catching the things you want to know while ignoring the things that don’t matter—all while using the most cost-effective solution available.

Cut through the confusion with Evolon, a US-based industry pioneer that boasts over 20 years’ experience in video analytics. Founded as Jemez Technology by scientists and technologists from the renowned Los Alamos National Laboratory, our mission is to be a true partner and trusted advisor who is singularly focused on understanding your business objectives and recommending the right solution for your unique needs.

Our consultative approach is always complimentary, because helping solve your most complex security challenges is paramount to us. We recognize that any vendor can create an AI solution using commercially available toolkits and generic data. Our approach relies on security industry-focused solutions that minimize risk and deliver exceptional value. To that end, we leverage a wide range of proprietary technologies,

Evolon Technology, Inc., 15770 Dallas Parkway, Suite 600, Dallas, TX 75248, USA

It’s been a BIG year! See what 2022 brought!

As we bid au revoir to 2022, it seems only natural to pause and reflect back on the year’s events and milestones. It was a great year! We returned to meeting in person after working many months in isolation. It was wonderful to reconnect at TMA’s OPSTech and Annual Meeting. TMA developed the groundbreaking Alarm Validation Scoring Standard (TMAAVS-01), which will receive ANSI approval any day. TMA’s ASAP-toPSAP service welcomed some major cities and continued to grow! Catchup on all 2022 accomplishments in this issue’s cover story.

DEPARTMENTS

Branding is a multi-faceted business exercise. There are many factors to take into account when you develop your company’s brand. In this month’s column, learn how membership in organizations like TMA contribute.

Every three years, NFPA 72® is updated. The 2022 edition of the standard was published in the fall of 2021. Honeywell’s Richard Roberts provides a high-level summary of the new requirements for NFPA 72.

19 NEW! CEO Q&A

In our newest feature, we’ll get to know leaders of our member companies. Our inaugural interview is with Kevin Stadler, President and CEO of Evolon Technology, Inc. Enjoy the read!

As we await final ANSI approval on TMA-AVS-01, TMA’s groundbreaking standard, the standard’s committee CoChair David Holl explains next steps. Learn how your company can prepare for implementation.

For some time, school security has been on the forefront of the minds and hearts of parents, first responders, and communities across the U.S. Parks Associates’ President and CEO Elizabeth Parks shares some of the latest security technologies impacting our schools.

It’s a Wrap!

A look back at the year 2022...and a glimpse into the year 2023

As we wrap-up 2022 and start looking towards 2023, I thought it would be a good idea to re-cap just a few of the highlights of what took place in 2022 and share some of the plans for 2023.

Last year was a very busy year for standards work in our industry. We finalized the Work-from- Home initiatives. After two years, AVS-01 was completed and submitted to ANSI for final approval. UL 827-A work was furthered as well as a half dozen other minor projects. Additionally, new ones for 2023 were initiated. All-in-all, an immense amount of energy and volunteer hours went into these. Dozens of individuals committed thousands of volunteer hours across several industries, including public service. Their immeasurable contributions made this one of TMA’s most successful years ever.

TMA was also happy to host its first inperson annual meeting in two years and it was a little like a big family reunion. It was a lot like riding a bike. Overall, the scores were very high, and we received a lot of good ideas for 2023. Speaking of this year’s annual meeting, it will take place in Maui. Everyone is looking forward to going to Hawaii for this one.

The Alarm Industry Communications Committee (AICC), which is a subcommittee of TMA, also underwent some changes. We welcomed two new committee co-chairs – Tiffany Galarza, ADT, and Sascha Kylau, OneTel. The Committee met twice face-to-face in Washington, DC, the first in person meeting in a few years. I’m excited about the work the Committee is undertaking and look forward to a lot more coming out of this group in the months ahead. We survived the 3G sunsets that forced

everyone to transition off all the other legacy networks onto LTE. This effort was the largest to date with millions of radios having had to be replaced. Just about the time we forget about that one, the transition from 4G to 5G or maybe 6G by then, will take place. But for now, it is time to start planning for it, even though it’s a while down the road.

ISC East and West went off as inperson events in 2022. Both experienced very good attendance along with a fair number of new and interesting products and services being showcased. I think this was a good sign that our industry is doing well despite all the COVID obstacles that were put in our way. Other events like the Parks and Associates Connections; GSX; and ESX also had solid in-person attendance all things considered. I think this year will be a tipping point and will bring us back to normal, whatever normal is these days.

I believe the monitoring industry is at its own tipping point. Not much has changed the way we process intrusion alarms in the last ten years. Yes, we have introduced things like SMS and ECV which have dramatically reduced the calls for service, but we are at a different place than ever before.

With new technology that has been introduced over the last five years, we now have much better insight into what’s really occurring at a facility that has an active alarm. We are now positioned to ingest additional data and information to aid in key decisionmaking, which ultimately provides for better informed decisions. To accomplish this, it’s going to be a significant lift for all the automation vendors; better understanding from the installing and

servicing organizations; and a new understanding from public service. This is all going to come together in 2023.

There will be a lot more on all this new technology coming out shortly. TMA will be sponsoring a summit for the automation vendors to attend so they can all understand the needs of our industry, as this will be the biggest change they have ever seen so far. Based on our initial outreach, all the vendors have made commitments to step up to get this done.

Additional training modules and information will be made available for public service staff in the first half of 2023, along with several presentations to the industry to make certain all stakeholders are on the same page.

As you can imagine, there has been a lot accomplished, but there remains a lot more to be done. If you are interested in being a part of this explosion and would like to contribute your time and expertise, please let any TMA staff member know. We’ll get you plugged-in to help and be part of what’s coming.

Happy New Year!

Morgan Hertel, TMA President

The views, thoughts and opinions in this article belong solely to the author and not necessarily to his employer.

Together we did great things in 2022!

American industrialist, business magnate and founder of the Ford Motor Company Henry Ford once said, ““If everyone is moving forward together, then success takes care of itself.” The TMA Board of Directors and staff share Mr. Ford’s belief in the power of togetherness. We view TMA as one community of security professionals that share common goals for the monitoring industry. There is great power and energy when we come together in pursuit of the common good.

Like many of you, I find myself questioning where this year has gone. But, when my team and I took a few moments to reflect on goals-reached and achievements-realized over the course of the last 12 months, it’s evident how we passed the time. We are excited by the accomplishments especially in the key areas of education and standards. It goes without saying that much of the credit is due to our valued members who volunteered their time, expertise, and talents in pursuit of several important initiatives.

Education is one of the founding pillars of TMA. As such, much of our focus and resources are committed to all types

of training for our members. In 2022, we had the opportunity to partner with TMA member SecurityCEU.com, a leading on-line source for continuing education and compliance solutions, to expand our library of training programs by more than 75 hours of CEU training. The new additions joined TMA’s existing thirteen (13) on-line operator training modules on topics ranging from leadership, customer service, and call handling to cybersecurity, false alarm management, and standards that make up the Monitoring Center Operator On-line Level 1 and Level 2 courses. We also partnered with the California Alarm Association (CAA) and are offering their courses. These noteworthy additions accompanied TMA’s three successful meetings in 2022 – one of which was delivered fully virtual (Mid-Year Meeting) and the remaining two that took place in a hybrid format (OPSTech22 and Annual Meeting).

This year proved especially fruitful for TMA standards. Under the continued leadership of TMA Standards Chair Glenn Schroeder and several amazing volunteers, TMA contributed to updates for NFPA 730 Guide/731 Standard and UL827. The highlight of the year was

the completion of the Alarm Validation Scoring Standard (TMA-AVS-01), a ground-breaking security industry standard, which provides a standardized method of creating an alarm scoring or classification metric for unauthorized human activity detected by alarm systems. This score will assist law enforcement with resource allocation and call-forservice prioritization. At deadline, the standard is undergoing final review and approval by ANSI. Be sure to look for more information and training as to how to implement the standard in the coming months.

Our ASAP-to-PSAP program, which underwent significant technological updates this year, grew by 25 cities this year – a record for the program. Major cities, including Denver, Baltimore, and Portland (WA), onboarded successfully. New program Co-chairs Pam Petrow and Daniel Oppenheim are in the process of planning new outreach and marketing initiatives to take the life-saving program to new levels of adoption.

Phil Jackson, an American former professional basketball player, coach, and executive, put an ideal spin on togetherness and teamwork when he said, “The strength of the team is each individual member. The strength of each member is the team.”

On behalf of the TMA Board of Directors and my small, but mighty team (John, Julie, Illeny, Leigh, Bryan, and Tara), I extend deepest gratitude to those of our member volunteers who stepped up, jumped in, and contributed to our 2022 achievements. It doesn’t go without saying that TMA couldn’t have made all of this possible without YOU!

To read more about our extended list of 2022 achievements, turn to page 11 of this issue. Interested in getting more engaged in the New Year? Visit tma.us and select the “Volunteer Opportunities” link in the Membership drop-down menu.

Celia T. Besore, MBA, FASAE, CAE CEO, TMA

TMA Dispatch, Winter 2022

7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675

About TMA

The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission

Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision

A safer world through professional monitoring.

Copyright 2022 The Monitoring Association All rights reserved.

TMA Officers

President Morgan Hertel, Corona, CA

Vice Presidents Steve Butkovich, Charlotte, NC Alan Gilmore IV, Cleveland, OH Steve Walker, Plymouth, MN

Secretary Justin Bailey, Ogden, UT

Treasurer Shannon Woodman, Seattle, WA

Immediate Past President Don Young, Boca Raton, FL

TMA Staff

Chief Executive Officer Celia T. Besore, FASAE, MBA, CAE

Vice President of Meetings and Conventions John S. McDonald

Vice President of Education and Training Julie N. Webber

Director of Membership and Programs Illeny Maaza

Director of Marketing and Communications Leigh A. McGuire

Information Systems Manager, ASAP Service Manager Bryan Ginn

Programs and Administrative Coordinator Tara Magness

COMPANIES MAKING NEWS

ADT Reports Record High Customer Retention, Revenue Payback in Q3 ADT credits the 51% attachment rate of its Google doorbell offering as the driver of a 22% increase in residential installation revenue per unit.

NAPCO Smashes Q1 Net Sales Record With $39.5M

Following a strong sales performance in fiscal 2022, the momentum continued for NAPCO during its first quarter of fiscal 2023.

Resideo Hosted its 33rd Annual CONNECT Resideo’s 33rd annual CONNECT dealer/ customer event took place in Marco Island, FL. It brought together nearly 500 security, HVAC and plumbing partners and customers for training, community service, new product and technology announcements, and to celebrate partner achievements.

The company presented awards to several TMA members, including:

Resideo also recognized companies for their contributions to their community, including TMA members:

• Alarm Detection Systems

• Seacoast Security

• Security Central

• Guardian Security and Technology

• Guardian Systems

PRODUCTS MAKING NEWS

Napco Labor-Saving All-in-One Cellular FACPs Available – Plus New Classes

Train more fire alarm and security dealers and technicians on Napco’s growing line of Commercial Fire System solutions. The company has added to and is expanding its schedule of free fire classes around the country on-line or live, including lunch & learn opportunities at many Napco Distributors.

Resideo Unveils Updated Loyalty Program, WiFi Water Leak Shutoff Valve at 2022 CONNECT Event

The First Alert Pro Premier Partner Program will replace the existing Resideo Premier Security Dealer program and integrate separate security, HVAC and plumbing loyalty programs into one.

PEOPLE MAKING NEWS

Technical Services. Underscoring her role at Rapid Response will be a focus on the 99.999% Uptime Initiative and continued development of our network supporting Rapid’s growth in hosted monitoring services.

Mid-Year Meeting

Virtual April 18-20, 2023

• Ralph Sevinor, long-time president of Massachusetts-based Wayne Alarm Systems, was honored with Resideo’s Lifetime Achievement Award.

• Security Salesperson of the Year Award: Drew Stevens, Holmes Security Systems

• Whole Home Visionary Award: Guardian Systems

• Life Safety Awards: Alarm Detection Systems and Holmes Security Systems

ADT Commercial Appoints Its FirstEver Director of Artificial Intelligence Philippe Sawaya will lead ADT Commercial’s efforts in the development and deployment of AI with exceptional analytical capabilities to support the specialized needs of commercial customers across industries.

Rapid Response announces Indira Emmadi as Vice President of Information Technology Emmadi is an expert in Cyber Security regarding network and security architectures for Hyperscale Enterprise Networks, Service Providers, Data Centers, and Cloud Infrastructures, and she has served in various Engineering roles, as well, including Software Engineering, Pre-Sales, Post-Sales and

Annual Meeting

In-person

Brand and Business Strategy

Why is joining TMA so important?

By David Morgan, Co-founder and Vice President, Security Dealer Marketing

increase your visibility. Relating to other professionals with common interests is a great way to strengthen your reputation.

Best practice: Align your talents, personal interests, and passions with an organization’s mission and available roles and volunteer opportunities.

It Demonstrates Professional Development

As an industry-specific marketing company, we receive many questions regarding the efficacy of joining and participating in professional organizations, such as The Monitoring Association, as part of a successful brand and marketing strategy.

Our answer to this is simple. Joining an active, reputable, and leading organization such as TMA is essential to an overall brand and marketing strategy. Here are the top reasons why.

It Boosts Credibility

One of the methodologies in marketing is using signals to communicate a brand’s credibility. Peers and consumers need to know three elements about your business when it comes to credibility:

1. Credibility in knowledge and expertise

2. Credibility in the quality of products and services

3. Credibility in customer and personal service

Being actively involved in the monitoring industry’s professional community boosts your credibility among industry peers, who may also be consumers of your products and services.

Best Practice: Share your involvement with the TMA on your website and on social media.

It Boosts Visibility

Associations generally look to their members to share their unique expertise and their connections by their participation in the organization. Volunteering your time not only provides an opportunity to develop your skills as a leader but also to boost and

TMA offers articles, webinars, reports, white papers, training, seminars, conferences, and certifications to keep its members current on the latest industry research, innovations, and trends. Joining an industry professional organization demonstrates the desire to stay ahead of industry changes for the benefit of its partners and end users.

Best Practice: Utilize all of the available training and resources. Share the acquired knowledge on-line.

It Indirectly Helps Increase Website Authority

One of the main objectives of any website is to gain traffic. When a potential customer searches “security systems near me,” the search engine sorts out the most reliable answers to the query based on the information each website provides. It uses many signals to rank the quality and authority of a website and then delivers the information. As a member of an industry organization, this translates into increased authority and, along with other signals, can help boost your your website so search engine analytics can see the relationship.

Branding, continued on page 17

2022 THE YEAR

Taking a look back...

Did we hit the target?

What a year 2022 has been for TMA! Like most of our member companies, our team took a close look at our programs and key initiatives some weeks back to assess their success relative to the goals that had been set for each. We were thrilled to learn that not only did we achieve nearly all our goals with help from our volunteers, but we also actually surpassed many and set new milestones. It’s been a remarkable year in many respects.

As you read on, you’ll find a bulleted list highlighting the advancements and achievements that were reached across all areas of the association over the course of

the last 12 months. Members stepped-up and jumpedin contributing their time, knowledge, and talents to standards development, education, membership recruitment, ASAP-to-PSAP, and marketing – just to name a few. As a member-driven organization, we could not have accomplished the goals we set for 2022 without the magnanimous support of our members.

We extend our sincere gratitude to those of you who gave back to the monitoring industry through TMA’s various programs and initiatives. Your contributions made these and other achievements possible.

Standards and Guidelines – Industry Standards Enhance Your Business’ Performance

• After two years, TMA’s Alarm Validation Standard (TMAAVS-01), which uses alarm activation data to evaluate what is occurring at the protected premise and inform public safety, is finalizing the ANSI approval process, and it is expected to become an ANSI Standard by January of 2023.

• TMA has submitted additional changes to the Work from Home section in UL 827, it will be voted soon on by the appropriate UL committee.

Education and Training – On-line Courses Prepare Your Employees for Success

• TMA’s Installation Quality Certification Program “IQ Certification,” the only quality control program for installations, maintenance and service of electronic security systems, is growing with 13 new IQ-certified companies in 2022.

• TMA continues to issue certificates for the FirstNet National Public Safety Broadband Network (NPSBN), with 54 companies participating in the program and 48 certificates issued so far this year.

Knowledge and Networking - Meetings Deliver High Value

• The 2022 Mid-Year Meeting was delivered virtually over the course of three days in April. Evaluations of the 13 sessions scored an overall average rating just under 90%, The top three session covered hiring assessment tools, A.I. in the monitoring center and the future of professional monitoring.

• At OPSTech 2022 in September, TMA member CPI Security’s hosted a tour of their new state-of-the-art monitoring center as part of TMA’s first in-person meeting since Covid. Hybrid and in-person participants listened to sessions on best practices in monitored video, the hybrid workplace, and technology challenges that impact everyone. The average overall score was 95%.

• Since January 1, 2022, we have sold nearly 2,400 on-line courses, including TMA On-line Operator Level 1 & 2 Courses, with 1,767 students having successfully completed courses.

• TMA has added 58+ new securityceu.com courses offering 75+ CEUs in its upgraded TMATraining.org platform. TMA is offering member discounts for the CAA’s National Training Program (NTP)’s Field Service Technician (FST) program. TMA is currently further upgrading its training site to facilitate purchase of all courses with one log in.

Certifications and Services – Programs Give Your Business a Competitive Edge

• The Five Diamond Designation was extended to Video Monitoring companies, hosted by a UL827 registered data center. These companies still need to fulfill all the requirements of the Five Diamond program.

• The ASAP-to-PSAP service continues its exponential growth this year, with 120 active ECCs. The ASAP infrastructure is being moved to a virtualized cloud environment. ASAP now covers almost 13% of the US population, that’s over 43,000,000 people nationwide.

• A group of 53 staff and volunteers participated in TMA’s 2022 Long-range Planning (LRP) meeting, developing recommendations to the TMA Board on membership structure, growth strategies, and TMA’s responses to future challenges and opportunities. LRP discussions were led by Mark Hillenburg, Kirk MacDowell, and Pam Petrow.

News and Information – Communications Keep You and Your Team In-the-Know

• TMA has published the spring and summer issues of TMA Dispatch magazine and 38 issues of TMA Signals weekly e-newsletter. TMA conducted a readership study to evaluate the two publications. TMA social media communities, which include LinkedIn, Facebook, and Twitter, have grown throughout the course of 2022.

• An article in spring issues of the TMA Dispatch, shared the results of a research on postpandemic education (“Training and Development Trends: TMA members share their approach to education post pandemic,”).

Partnerships and Collaborations – Engaging with Other Organizations Increase Resources and Opportunities

• In collaboration with the Alarm Industry Communications Committee (AICC), TMA continued to advocate for

a delay in the AT&T 3G Sunset. While the sunset was not postponed, AICC and TMA were able to get accommodations from the FCC and AT&T. TMA also assumed additional management responsibilities.

• As a reflection of their growing relationship, TMA and Priority Verified Alarm Response (PPVAR) signed an agreement for TMA to provide administrative, clerical, accounting, and other business services.

First-hand Insights and Best Practices – Committees

Offer Impactful Perspectives

• The NextGen group continued with its well-received Meet Your Mentor Series. To date, co-chairs Ryan Brady and Jessica Lambert have conducted eight video interviews with respected industry leaders including our first inperson session at OPSTech22.

• In September, GSOC Council Chair Richard Flores and Council member Randy Rickert shared a glimpse into the future design of the GSOC to a group of security professionals at GSX, ASIS’ annual exhibit and conference. The goal of the presentation was to raise awareness of TMA and the benefits membership offers security professionals within GSOCs.

Recognition and Achievement – Awards Honor Members Commitment to Excellence

• TMA launched the Diversity, Equity, and Inclusion Leadership Award (DEI), in partnership with Security Systems News (SSN). The Award recognizes a TMA member company that demonstrates a commitment to creating a DEI culture within their company and community. The inaugural winner was Kimberlite-Sonitrol Corporation. American Alarm Communications, Inc. received an Honorable Mention. The award was presented at TMA’s Annual Meeting in October.

• The TMA/SSI Marvel Award, in partnership with Security Sales and Integration magazine (SSI), opened the 2022 award to all member companies to encourage solutionsbased entries. SentryAI and USA Central Station won the 2022 Marvel Award.

• The 2022 TMA Excellence Awards, in partnership with SDM Magazine, drew a combination of entries from small-to-medium and enterprise-sized member companies. 2022 winners included AvantGuard Monitoring Centers (Monitoring Center of the Year – Enterprise); EPS Security (Monitoring Center of the Year – SMB); Marcos Reyes, Kimberlite-Sonitrol Corporation (Monitoring Center Manager of the Year); Sydney Johnston, EPS Security (Monitoring Center Operator of the Year); and LaMar A. Shroyer, Dynamark Monitoring (Monitoring Center Support Person of the Year).

2022 Theme Night Costume Winners!

Some of our 2022 Annual Meeting attendees put their creativity to the test for the meeting’s Theme night costume competition. The evening offered a delicious buffet dinner on the beach, which was followed by dessert and dancing in one of the hotel’s ballrooms. A grand and memorable evening was had by all!

TMA members (L to R) Sascha Kylau, OneTel; Ken Gill, CPI Security; and Steve Butkovich, CPI Security, were joined by their wives at the event - taking one of the top prizes for their rendition of the Gilligan’s Island crew.

TMA Immediate Past President Don Young, ADT, (pictured right) was joined by his wife (in purple) and his colleague Tiffany Galarza (in orange) and her husband, or better know as Scobby Doo’s crew (l to r) Shaggy, Velma, Daphne, and Fred.

Guard Finishes Investigation and Submits Report Digitally

2022 Edition of NFPA 72

New requirements for Remote System Access

By Richard Roberts, Senior Industry Affairs Manager, Honeywell Fire Safety

connection at the remote device and at the control unit.

Remote access is required to be automatically terminated within one hour of inactivity in the remote access mode.

Resetting, silencing or operating emergency control functions shall be limited to portion(s) of the system that is being tested or maintained.

A qualified person is required to be onsite to enable resetting, silencing and operating of emergency control functions.

Every three years NFPA 72® is updated. The 2022 edition of NFPA 72, National Fire Alarm and Signaling Code, was published in the fall of 2021 featuring new requirements that will allow remote access to fire alarm systems for testing, maintenance, diagnostics, software updates and reacceptance testing of software changes. These changes are needed as performing functions remotely has gained popularity in recent years. Below is a high-level summary of these new requirements.

In the past, NFPA 72 only permitted remote resetting and silencing control units from locations other than the protected premises if approved by the authority having jurisdiction (AHJ).

Definition of Remote Access: The first change is to provide a definition of remote access, which is communications

between a remote device and a component of a fire alarm or signaling system. Remote devices include but are not limited to laptop computers, cellular handheld devices, cloud-based systems, applications, and other similar equipment or software. Remote access communications are not intended to be used for supervising station alarm reporting systems.

Emergency Control Functions: Emergency control functions include but are not limited to smoke damper operation, elevator recall and HVAC shutdown. Remote access is permitted for resetting, silencing or the operation of emergency control functions when all the following conditions are met:

The system shall provide a means to manually terminate the remote access

System Diagnostics: Involves queries of the system that does not involve changing the system status, programming or functionality. Remote access is permitted for performing remote diagnostics when both of the following are met:

The system provides a means to manually terminate the remote access connection at the remote device and at the control unit at any time.

Remote access shall be automatically terminated within one hour of inactivity in the remote access mode.

Updating Software: Remote access for the purposes of software updating is permitted when the following conditions are met: 

The system shall provide a means to manually terminate ranking and visibility.

Improving School Security With Technology

How can we positively impact school safety?

By Elizabeth Parks, President and CMO, Parks Associates

by roughly 20%, the use of a faculty badge system increased by 70%, and the implementation of security cameras increased by over 60% in schools across America. Additionally, according to Education Week, crime on school grounds has been reduced from 85% of public schools in 2010 to 77% in 2019. This statistic supports the addition of standard security measures being implemented in schools; however, this type of security hasn’t been able to defend from nor respond to violence effectively.

Rapidly securing schools during dangerous situations to protect students, teachers, and administrators is essential and challenging. Among multiple solutions being applied, school districts are investing in smart security technology to save minutes by utilizing quick-acting access control and emergency response paired with communicated intelligence. Once a dangerous situation occurs, the best way to protect students and staff is to enable a rapid and unified response with technology that enables seamless communications and presents first responders with the most relevant details available.

While many solutions exist, there is no standard or mandate uniformly implemented across schools nationwide. There are 130,930 public and private

K-12 schools in the US, according to 2017-18 data from the National Center for Education Statistics (NCES). Each school district and region have different needs dependent on population, region, and the specific characteristics of the community. This begs the question of how to best combat the fragmented nature of school systems in creating standard safety solutions that can scale and provide efficiencies which over time result in lowering costs for schools.

Since the tragedy at Columbine High School in 1999, school safety and security have become a growing concern. Schools began the search for security measures to minimize the possibility of students and faculty facing lethal risk. Parks Associates reveals data from the NCES shows that from 2000 until 2018, access control practices increased

Automated response measures can improve the human response in a crisis moment. Gunshot detection, panic buttons in specific environments, and automated calls to 911 help neutralize a threat along with providing more details about the type of threat and current environment to the people on site and those remotely monitoring the situation. People tend to panic and make rash decisions when under severe stress. “In natural or human-induced emergencies, the decisions that are made in the first minutes, hours, and days are critical to mitigate damage, prevent structure and human loss, control financial costs, and ultimately the overall conclusion of the disaster.” An Emergency Action Plan (EAP) at schools is essential to negate the devasting effects of any natural disaster, emergency, or active shooter situation. An effective EAP includes an emergency notification system to alert various parties of an emergency including individuals at remote locations within the premises, local law enforcement, and local area hospitals.

To effectively secure a school, multiple technologies must work together. Every school has a different layout, population size, and funding, meaning that one set of security solutions isn’t going to work for all. Every state has different regulations and grant systems for their schools, which in turn makes it difficult for security companies to be integrated nationwide. Often, we see security consultants evaluating a campus and giving a recommendation on how to best secure it by utilizing grant and school budget money. While these technologies are marketed and referred to as solutions for school security, nothing is certain to protect a school from a threat.

While there may not be an allencompassing perfect solution for school security, there are guidelines that aim to help schools determine the current state of their safety measures and what they can do to improve it. The Partner for Alliance for Safe Schools (PASS) was co-founded in 2012 by the National Systems Contractor Association (NSCA) and SIA to help provide procedures and guidelines that schools can take to ensure

better safety and security for students. It provides a checklist that helps schools understand the state of their security and recommends measures to mitigate the risk of a violent intruder.

Security technology can be complicated to understand and control effectively, and school staff is no exception. Education and training are typically required. Companies aim to simplify security for schools, and easy installation, wider compatibility, and simplistic operability are necessary steps towards that aim.

Standardizing, creating, and implementing security practices catered to the needs of individual schools is critical. Several states have instituted base security requirements for schools, such as New Jersey, Florida, and New York approving Alyssa’s Law. This law requires K-12 intuitions to equip their campuses with silent panic buttons that are connected to law enforcement.

The research firm reports that only time will tell how these new technologies perform. School security technology

is advantageous, but currently, more metrics are needed to evaluate tech used for school safety. Technology cannot guarantee flawless defense against security breaches and threats, but it can help reduce the chance of a dangerous situation occurring and create efficiencies in emergency response.

Technology is becoming an essential component in strengthening a campus against possible threats. While this technology is well-developed and powerful, it takes the members of the school and community to help it reach its best potential.

This is an excerpt from Parks Associates’ complimentary whitepaper “Leveraging Tech to Improve Safety and Security in Schools”. Download now for an overview of technologies that enhance security in school buildings, market insights, and legislation that support the increasing demand for innovative technology that can have a dramatic impact on school safety.

TMA Bids a Fond Goodbye to a Great Friend

TMA’s Board of Directors, staff, and members had the opportunity to express their gratitude to longtime colleague and friend Steve Schmit, UL Solutions, at the Annual Meeting. Steve retired from his position as Senior Engineer at the end of November.

We were pleased to honor Steve for his many contributions to TMA, particularly in the area of standards. TMA President Morgan Hertel shared a few words on the positive impact of Steve’s work and presented him with a gift certificate and a commemorative plaque.

Remote access is required to be automatically terminated within one hour of inactivity in the remote access mode.  A qualified person is required to be on-site to enable the software update at the affected system(s) by password of limited access.  All software changes shall be tested in accordance with inspection, testing and maintenance requirements of Chapter 14 of NFPA 72.

Reacceptance Testing of Software

Changes: Remote programming to the executive software, site-specific software or the transmitting equipment of existing control equipment is permitted when the following are met:

A qualified person is required to be onsite to verify that testing is performed.

Site-specific Software: All functions affected by change shall be 100% tested. Ten percent of initiating devices that are not directly affected by the change (up to a maximum of 50 devices) shall be tested and correct system operation is verified. A revised record of completion form is required to reflect these changes.

Executive Software: Changes are required to perform a 10% functional test of the system, including a test of at least one device on each input and output circuit to verify critical system functions such as notification appliances, control functions and off-premises reporting.

Programming of Protected Premises

Transmission Equipment: Remote programming of transmitting equipment is permitted when all the following conditions are met.

• Where changes are made to system executive software or site-specific software for control equipment or transmitting equipment, such changes shall not be made without an individual, meeting the qualifications of Chapter 10 being at the protected premises to verify that testing is accomplished.

• Before remote programming of transmission equipment occurs, all persons and facilities receiving signals from the protected premises and all building occupants shall be notified of the testing to prevent unnecessary response from occurring.

• At the conclusion of testing, the supervising station shall be notified that testing has been concluded.

• A test plan to be developed in accordance with Chapter 14. The test plan is intended to clarify exactly what is to be tested and how it is to be tested. The plan will assign an individual, or individuals, to contact the communications center if an actual alarm occurs during the remote programming of the transmitting equipment.

• As it relates to “executive software” changes, where the transmission equipment is integral to the control unit, reacceptance testing is required to test 10 percent functional of the system, including a test of at least one device on each input and output circuit to verify critical system functions such as notification appliances, control functions, and off-premises reporting.

• As it relates to changes to the site-specific software, where the transmission equipment is integral to the control unit, reacceptance testing shall comply with all of the following:

» A 100% test of all functions that is affected by the change.

» A 10 % test of initiating devices that are not directly affected by the change and up to a maximum of 50 devices to be verified.

» A revised record of completion to reflect these changes.

• Where the transmission equipment is not integral to the control unit, testing shall be performed in

accordance with the section in Table 14.4.3.2 relating to supervising station equipment.

The reason for requiring the system to provide a means to manually terminate the remote access connection at the remote device and at the control unit is to require two separate means of manually terminating the remote access connection with one of them being performed at the system control unit by a person on site.

The inactivity limitation of one hour was selected as a reasonable time-period for the remote access to be automatically terminated in the remote access mode. For a more detailed explanation of the changes referenced here, a copy of the 2022, NFPA 72, National Fire Alarm and Signaling Code® can be purchased on-line here.

Note: Mr. Roberts may be reached by telephone at (630) 338-7025 or by email at richard. roberts@systemsensor.com.

Branding, continued from page 9

with other signals, can help boost your ranking and visibility.

Best Practice: Link to the TMA from your website so search engine analytics can see the relationship.

As your involvement in quality industry organizations grows, so does brand awareness and influence, both on and offline.

Interested in marketing, communications, or public relations? Consider joining TMA’s Marketing and Communications Committee. The Committee meets monthly to review and discuss the promotion of TMA programs and initiatives. We often brainstorm new ideas, as well! All are welcome.

Contact communications@tma.us.

ALL

Another industry first — our entire lineup of American-made commercial

just

a

Kevin Stadler

President & CEO, Evolon Technology, Inc.

delivered actionable insight that changed the way people thought and worked.

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

What is the scope of your executive role and responsibilities currently?

As CEO, I am responsible for the overall direction, culture, and solutions that we create.

Briefly share your company’s mission and goals.

Evolon’s mission is to protect people and assets. Our situational intelligence solutions continually evolve to meet the needs of security professionals now and in the future.

I think there is a great challenge in delivering security with minimal risk at a reasonable price. We all strive to deliver better security to our clients, but companies have different sensitivities. For example, in Government there is a dive for the best security with exceptionally low risk. In residential, cost is a bigger factor, and more risk is acceptable at that price point. We as an industry will succeed when we deliver security via a mass customization methodology. This will allow for lower costs, situational security optimization and objective threat assessment.

What advice would you give to a young professional in the security/monitoring industry today?

What has been your greatest professional achievement to date?

I have been involved in a number of companies that took big data and turned it into actionable insight. Security is no different at the 40,000-foot level. There is too much information and not enough insight. I am immensely proud of the teams that I have built, and the results achieved over the years because we

Be curious, humble, and grateful. Curiosity makes your work interesting and drives you to be better. Humility is essential in working with others in a team because there is never one smartest person in the room. Being grateful keeps you in a positive frame of mind. There will be days that are hard and all of us encounter some level of failure in our careers, but gratefulness helps you to see that there is always a silver lining and each day has purpose.

How do you like to spend time outside of work?

I enjoy spending time on home automation projects, making Bourbon, 3D printing, fixing things (my nickname around the neighborhood is MacGyver) and spending time with my wife.

There are few limits to what you and your team can get out of your TMA membership.

Get more.

“Be curious, humble, and grateful.”

The Wireline Report

Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

FCC Seeks Comment on New Robotexting Rules

On September 27, the FCC adopted a Notice of Proposed Rulemaking proposing new rules on caller ID authentication for text messaging and new blocking requirements. Comments were due November 10; reply comments were due December 9.

Specifically, the NPRM proposes and seeks comment on applying existing caller ID authentication standards to text messaging. It also proposes requiring mobile wireless providers to block texts, at the network level, that purport to be from invalid, unallocated, or unused numbers, and numbers on a Do-Not-Originate (DNO) list. Finally, the NPRM also seeks input on other actions the FCC might take to address illegal texts, including enhanced consumer education.

Initial comments pointed out, among other things, there is a question about

whether adopting a potentially expensive solution that focuses on unwanted SMS/MMS messages will be effective at stemming the overall growth of unwanted texts when the vast majority of messages are sent via WhatsApp or other over-the-top (“OTT”) services.

FCC Revises PSAP Notification Requirements

On November 17, the FCC adopted a Report and Order in PS Docket Nos. 13-75, 15-80 and ET Docket No. 0435 adopting rules to promote public safety by ensuring that 911 call centers receive timely and useful notifications of network disruptions that affect 911 service. Specifically, the updated rules standardize the type of information conveyed in the network outage notifications providers that serve PSAPs are required to provide to those entities. The updated rules also require service providers to maintain up-to-date contact information for the 911 call centers they serve. In addition, the FCC retained

its current requirement that covered 911 service providers file annual 911 reliability certifications, which will help the FCC promote the continuity of 911 service during the transition to Next Generation 911.

FCC Announces Process to License Broadband Serviceable Location Fabric Data for Non-ISPs

On November 15, the FCC issued a Public Notice announcing that nongovernment, non-ISP parties may now begin the process of obtaining a license to the Broadband Serviceable Location Fabric (Fabric) for purposes of preparing and submitting challenges through the FCC’s Broadband Data Collection (BDC). The FCC made the Fabric data available to internet service providers and state, local, and Tribal governmental entities starting on June 23 so that they could submit broadband availability data prior to the close of the filing window on September 1. Now, other entities and organizations may begin the process of obtaining a license to the Fabric.

To access the Fabric data, each entity must register in the Commission Registration System (CORES), log into the BDC system, and execute a limited end-user license agreement for the Fabric. Some organizations may need to provide a brief description of how their use of the Fabric data aligns with BDC purposes and how it is involved in issues around broadband availability.

The Wireless Report

Next-Gen 911 Update; Ownership Changes

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

mend reviewing the initial filings to see what direction things take before assessing what action AICC should take (if any). An ANPR is similar to an FCC Notice of Inquiry, acting as a precursor to help clarify issues that will be addressed in a Notice of Proposed Rulemaking, and there will be several future opportunities to participate.

Another panel discussed recent trends in privacy litigation, and included five “tips” from plaintiff’s counsel at a major law firm on avoiding a privacy lawsuit. According to this panelist, these tips address the issues she encounters most frequently, and which, if addressed, would eliminate many of the suits she has filed:

FCBA and ABA Hold Annual Privacy and Date Security Symposium

On September 16, the Federal Communications Bar Association and the American Bar Association held their annual symposium on privacy and data security law and regulation. Privacy law is becoming increasingly relevant to all industries, including alarm-related industries. Of the three panels presented at the symposium, two in particular raised issues relevant to alarm companies.

The first panel was dedicated to the advanced notice of proposed rule-making (ANPR) we covered in the previous Wireline Update. You will recall that in the ANPR, the FTC is seeking comments on the harms resulting from “commercial surveillance” and ways the it might address them. Panelists – which included two former FTC chairmen – shared their

impressions of the ANPR and commented on concerns that have been raised with the FTCs perceived inexperience with rulemaking. They noted that while the FTC normally acts through enforcement actions, it does have a history of regulatory activity as well, pointing to its rules on telemarketing as an example. Regarding the ANPR itself, the panelists acknowledged that its early stage meant that issues would lack focus for some time, and that the proceeding would likely take several years (with several more opportunities to participate). Nevertheless, they noted that the ANPR would be a good place to start raising concerns stakeholders may have.

The comment cycle on the ANPR will close on December 9. Are there specific concerns that you believe should be on the record in the early stages of the rulemaking process? If not, we recom-

Make a data map of what information your company is actually collecting and storing from your customers. This is especially important when you are acquiring a business, to make sure you understand what their information assets are that you’re acquiring as well.

Multi-factor authentication is a must when it comes to protecting accounts from data breaches, both internally and externally.

Understand what accounts have what permissions for accessing customer data. Listen to your engineers about updating or decommissioning defunct systems.

Hire a cybersecurity firm to manage and train employees in up-to-date cybersecurity practices, and prepare and implement a data breach response protocol. Any scope of work should clarify that this is done in preparation for potential

litigation, and not the ordinary course of business.

We recommend alarm companies review these tips against their own practices as food for thought.

FCC Seeks Comment on New Robotexting Rules

On September 27, the FCC adopted a Notice of Proposed Rulemaking proposing new rules on caller ID authentication for text messaging and new blocking requirements. Comments were due November 10; reply comments are due December 9.

Specifically, the NPRM proposes and seeks comment on applying existing caller ID authentication standards to text messaging. It also proposes requiring mobile wireless providers to block texts, at the network level, that purport to be from invalid, unallocated, or unused numbers, and numbers on a Do-Not-Originate (DNO) list. Finally, the NPRM also seeks input on other actions the FCC might take to address illegal texts, including enhanced consumer education.

Initial comments pointed out, among other things, there is a question about whether adopting a potentially expensive solution that focuses on unwanted SMS/MMS messages will be effective at stemming the overall growth of unwanted texts when the vast majority of messages are sent via WhatsApp or other over-the-top (“OTT”) services.

AICC has participated in the FCC’s call blocking and STIR/SHAKEN initiatives for the principals that it is now seeking to apply to wireless communications. We are aware of some instances in which these provisions have resulted in alarm communications being blocked. To the extent AICC feels the issue has been significant in the call blocking context, it is logical that a similar – if not greater –impact will be seen in the text blocking context. We invite companies that have or are having issues with call blocking to contact a BloostonLaw attorney to discuss.

FCC Revises PSAP Notification

Requirements

On November 17, the FCC adopted a Report and Order in PS Docket Nos. 13-75, 15-80 and ET Docket No. 0435 adopting rules to promote public safety by ensuring that 911 call centers receive timely and useful notifications of network disruptions that affect 911 service. Specifically, the updated rules standardize the type of information conveyed in the network outage notifications that providers who serve PSAPs are required to provide to those entities.

The updated rules also require service providers to maintain up-to-date contact information for the 911 call centers they serve. In addition, the FCC retained its current requirement that covered 911 service providers file annual 911 reliability certifications, which it is hoped will help the FCC promote the continuity of 911 service during the transition to Next Generation 911.

These revisions will hopefully result in better and more timely responses to network outages by PSAPs, which in turn will hopefully result in better alarm service effectiveness.

FCC Announces Process to License Broadband Serviceable Location Fabric Data for Non-ISPs

On November 15, the FCC issued a Public Notice announcing that parties may now begin the process of obtaining a license to the Broadband Serviceable Location Fabric (Fabric) for purposes of preparing and submitting challenges through the FCC’s Broadband Data Collection (BDC). As we reported in a previous edition of the BloostonLaw Telecom Update, the FCC made the Fabric data available to internet service providers and state, local, and Tribal governmental entities starting on June 23 so that they could submit broadband availability data prior to the close of the filing window on September 1. Now, other entities and organizations may

begin the process of obtaining a license to the Fabric.

To access the Fabric data, each entity must register in the Commission Registration System (CORES), log into the BDC system, and execute a limited end-user license agreement for the Fabric. Some organizations may need to provide a brief description of how their use of the Fabric data aligns with BDC purposes and how the organization is involved in issues around broadband availability. The FCC has also recently released documentation that describes the methodology used to create the initial production version of the Fabric. A public version is available for all interested stakeholders under the Key Reference Documents Tab of the Resources section of the Broadband Data Collection webpage at https://www. fcc.gov/BroadbandData/resources

The Fabric is to be the definitive broadband map that guides broadband funding for the foreseeable future. Access to the Fabric can provide alarm companies with insights about their service territories. It may be a useful resource going forward.

TMA DISPATCH, WINTER 2022 ADVERTISERS INDEX

Altronix, page 8

CIA, page 36

DMP, page 31

Evolon, page 2

Immix, page 20

NAPCO, page 40

NTP, page 39

RSPNDR, page 13

Telguard, page 18

Email communications@tma.us for information on how you can reach members of the TMA community. Options are available for every budget. Ask about some of our new offerings.

Sponsorships are also available for our 2023 events. Contact John McDonald at jmcdonald@tma.us to discuss available options.

FirstNet Certified Companies

ADT, LLC, Boca Raton, FL 

Advance Alarms Inc., Broken Arrow, OK 

AFA Protective Systems, Inc., Syosset, NY 

Affiliated Monitoring, Union, NJ 

Alarms Unlimited, San Diego, CA 

Allstate Security Industries, Inc., Amarillo, TX 

Arco Security Central Station Corp., Miami, FL 

AvantGuard Monitoring Centers, LLC, Ogden, UT 

Bay Alarm Systems, Concord, CA 

CenterPoint Technologies, LLC, Brentwood, MD 

Convergint Technologies, LLC, Renton, WA 

COPS Monitoring, Williamstown, NJ 

CPI Security Systems, Charlotte, NC 

Criticom Monitoring Services, Longwood, FL 

DGA Security Systems, Inc., New York, NY 

Dispatch Center Ltd., San Antonio, TX 

DMP, Springfield, MO 

Electronix Systems Central Station Alarms, Inc., Huntington Station, NY  Emergency 24, Des Plaines, IL 

Engineered Protection Systems, Inc. Grand Rapids, MI 

Federal Response Center, Inc., Springfield, MO 

First Alarm, Aptos, CA 

Force Security Solutions, LLC, Manassas, VA 

Goldring Protection, Freehold, NJ 

Grand Central Station, Inc., Livermore, CA 

Hoffman Security, Atwater, CA 

Interface Security Systems, Earth City, MO



Intruder Alert Systems of San Antonio, San Antonio, TX 

Johnson Controls Security Solutions, LLC, Boca Raton, FL 

Kings III of America, Coppell, TX 

Midwest Alarm Company, Inc., Sioux Falls, SD 

NAPCO Security Systems, Inc., Amityville, NY 

National Monitoring Center (NMC), Lake Forest, CA

Nationwide Security Corporation, Branford, CT

New Jersey Fire & Technology LLC, Freehold, NJ 

Per Mar Security Services, Davenport, IA 

Rapid Response Monitoring, Syracuse, NY 

Safe Tech USA, Ltd., Melville, NY  SCN Security Communication Network, Inc., Corona, CA 

Security Equipment, Inc., Omaha, NE 

Sentinel Alarm Company, Stowe, VT

Southwest Dispatch Center, Richardson, TX

Stanley Convergent Security Solutions, Plymouth, MN

Statewide Monitoring Corp., Staten Island, NY

Tech Electronics, Inc., St. Louis, MO

Telular, Atlanta, GA

The Fireline Corporation, Baltimore, MD

Triple S Alarm Co., Little Rock, AR

Vector Security, Inc., Warrendale, PA

Vivint Smart Home, Provo, UT

Washington Alarm, Inc., Seattle, WA

Wayne Alarm Systems, Inc., Lynn, MA

IQ Certified Companies

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of December 22, 2022.

Advance Alarms, Inc., Broken Arrow, OK

Advanced Alarm, Inc., Tonawanda, NY

liated Monitoring Inc., Union, NJ

Allstate Security Industries, Inc., Amarillo, TX

Amherst Alarm, Inc., Amherst, NY

COPS Monitoring, Williamstown, NJ

Genesis Security Services, Carolina, PR

Guardian Protection Warrendale, PA

National Monitoring Center, Lake Forest, CA

New Jersey Fire & Technology LLC, Freehold, NJ

Rapid Response Monitoring Services, Inc., Syracuse, NY

Securityhunter, Inc., Baltimore, MD

Wayne Alarm Systems, Inc., Lynn, MA

As of December 22, 2022

Join us in welcoming our newest members to the TMA community! To view a complete list of new members, go to https://tma.us/membership/new-members/.

ASSOCIATE

IronYun, Inc. Stamford, CT (203) 273-7089 ironyun.com

IronYun® is a leader in AI vision for security, safety, and operational applications that partners with customers around the globe in nearly every industry looking to improve security, safety, health and operational efficiency. Their mission is to evolve AI for a safer, smarter world.

IronYun’s SIA award-winning Vaidio® AI Vision Platform offers more than 30 advanced AI video analytics functions to add a layer of superhuman intelligence and market leading accuracy to existing camera and video infrastructure. The Vaidio Platform is built on evolved and field-proven artificial intelligence to offer greater accuracy, alert speed, functionality and cost efficiency. Their mission is to evolve AI for a safer, smarter world.

Vaidio works with almost any IP camera, integrates with dozens of VMSs, and scales from 1 to 1,000s of cameras. The Vaidio platform supports dozens of a la carte AI video analytics including video search, intrusion detection, license plate recognition, face search and recognition, people and vehicle counting, object left behind and object removal, weapon, smoke, fire and PPE detection, multi-region thermal camera analytics, and more.

NON-LISTED MONITORING Prestige International Security, Inc.

Northridge, CA +1 (818) 576-0200 prestigeinternationalsecurity.com info@prestigeinternationalsecurity.com

Prestige International Security, Inc., is a leader in providing a variety of security and personal protection services. We pride ourselves on quality services that will stand the test of time and encourage our prospective clients to call upon our expertise, professionalism and our stateof-the-art camera systems to meet our client’s needs.

We provide exceptional Security Officer services by first developing relationships with our clients. Exceptional security also means delivering the best possible security officer to meet our client’s needs. P.I.S. Inc., security officers adhere to our quality standards, which are designed to provide unparalleled service and value to our customers. We provide the following security services:

Security Guard Services

Unarmed Security

Armed Security

Private Security

Construction Security Commercial Security Fire Watch Officer(s)

Special Events

Courtesy Patrol Services (Vehicle Patrol) Camera & Surveillance Monitoring Service

Virtual Guard Services 24-Hour Dispatch

Our goal is to provide remote guarding solutions to our clients to enhance their safety and security, while cutting cost from traditional guard services.

All New and Returning 2022 Members

• Audeamus DBA Sebastian Corp, Listed Monitoring

• Clear Partners LLC, Listed Monitoring

• Criticom Monitoring Services*, Listed Monitoring

• Davis School District, GSOC Monitoring

• Global Guardian*, Listed Monitoring

• Guardian Alarm Company*, Listed Monitoring

• iVIS International Pvt Ltd, International Monitoring

• Jade Alarm Co., Listed Monitoring

• Jewelers Mutual Group, Associate

• M2M Services, Associate

• Migrafill Monitoring Solutions, International Monitoring

• MSpace Limited, International Monitoring

• NextEra Energy, Inc., GSOC Monitoring

• Property Protection Monitoring Inc.*, Listed Monitoring

• Secure Source International,LLC, Non-Listed Monitoring

• SecureNet Technologies*, Associate

• Speco Technologies*, Associate

• Techevolution, Security Technology Services Provider

• The Aerospace Corporation, GSOC Monitoring

• Titan Monitoring, Non-Listed Non-Traditional Monitoring

• Totem, International Monitoring

• Walgreens, GSOC Monitoring

• YourSix LLC*, Associate

• Zeus Fire and Security, Listed Monitoring

*Returning members

Congratulate TMA’s 2022-23 Five Diamond Designees!

The monitoring centers listed below are designated TMA Five Diamond though October 2023. This designation marks a commitment to the highest industry standards.

Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005

Acadian Monitoring Services, LLC Baton Rouge, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 05/2009

ADT JCTX (formerly Protection One) Irving, TX www.adt.com

Full Service Monitoring Designated since 10/2014

ADT by Telus Saint Leonard, QC www.adt.ca

Full Service Monitoring – Canada Designated since 08/2007

AFA Protective Systems, Inc. Syosset, NY www.afap.com Full Service Monitoring Designated since 01/2014

Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005

Affiliated Monitoring Houston, TX www.affiliated.com

Wholesale Monitoring Designated since 05/2022 New in 2022!

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com

Full Service Monitoring Designated since 08/2003

Alarm Detection Systems, Inc. (formerly Safe Systems) Louisville, CO www.adsalarm.com

Full Service Monitoring Designated since 08/2004

Alarm Tech Central Services, Inc. Ronkonkoma, NY www.alarmtechcentral.com

Wholesale Monitoring Designated since 12/2009

Alarmco, Inc. Las Vegas, NV www.alarmco.com

Full Service Monitoring Designated since 06/2006

Alarme Sentinelle / Sentinel Alarm Montreal, QC www.sentinelalarm.com

Full Service Monitoring - Canada Designated since 12/2010

Alert 360 Tulsa, OK www.alert360.com

Full Service Monitoring Designated since 08/2018

All American Monitoring Sarasota, FL www.allamericanmonitoring.com Wholesale Monitoring Designated since 01/2011

Allied Universal Technology Services Richardson, TX www.aus.com

Full Service Monitoring Designated since 07/2013

Allied Universal Technology Services Wyoming, MI www.aus.com

Full Service Monitoring Designated since 06/2021

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Full Service Monitoring Designated since 09/2006

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full Service Monitoring Designated since 04/2004

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

AT&T Digital Life, Inc. Richardson, TX www.att.com

Full Service Monitoring Designated since 07/2013

Atlantic Coast Alarm Mays Landing, NJ www.atlanticcoastalarm.com

Full Service Monitoring Designated since 12/2009

Atlas Security Service, Inc. Springfield, MO www.atlassecurity.com Full Service Monitoring Designated since 03/2005

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007

AvantGuard Monitoring Centers Rexburg, ID www.agmonitoring.com Wholesale Monitoring Designated since 08/2016

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full Service Monitoring Designated since 11/2007

Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006

Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015

Bell Canada Winnipeg, MB www.bell.ca/smart-home

Full Service Monitoring - Canada Designated since 04/2020

Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring – Canada Designated since 04/2018

Blue Ridge Monitoring (BRM) Anderson, SC www.blueridgemonitoring.com Wholesale Monitoring Designated since 07/2018

Brinks Home™ (formerly Monitronics International)

Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com

Wholesale Monitoring Designated since 06/2009

Central Monitoring and Dispatch, Inc. Pittsburgh, PA

Full Service Monitoring Designated since 02/2022 New in 2022!

CenturyLink Security Monroe, LA www.centurylinksecurity.biz Full Service Monitoring Designated since 02/2005

Comporium SMA Solutions Inc. Rock Hill, SC www.comporiumsma.com Full Service Monitoring Designated since 04/2012

Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Full Service Monitoring Designated since 03/2011

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014

COPS Monitoring Williamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014

COPS Monitoring Hunt Valley, MD www.copsmonitoring.com Wholesale Monitoring Designated since 01/2018

COPS Monitoring Nashville, TN www.copsmonitoring.com Wholesale Monitoring Designated since 01/2012

COPS Monitoring Scottsdale, AZ www.copsmonitoring.com Wholesale Monitoring Designated since 02/2008

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

DGA Security Systems, Inc. New York, NY www.dgasecurity.com Full Service Monitoring Designated since 02/2005

Doyle Security Systems, Inc. Rochester, NY www.godoyle.com Full Service Monitoring Designated since 02/2004

Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015

Engineered Protection Systems, Inc. (EPS Security) Grand Rapids, MI www.epssecurity.com Full Service Monitoring Designated since 06/2004

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Guardian Alarm Systems Shreveport, LA www.guardianalarmsystems.com Full Service Monitoring Designated since 08/2017

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full Service Monitoring Designated since 06/2020

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017

Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com

Full Service Monitoring - Canada Designated since 06/2013

Interface Security Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004

Interface Security Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

iWatch Communications Beaverton, OR www.iwatchcomm.com

Full Service Monitoring Designated since 01/2008

Kastle Systems Falls Church, VA www.kastle.com

Full Service Monitoring Designated since 06/2014

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC Monitoring Designated since 07/2

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full Service Monitoring Designated since 11/2014

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com

Full Service Monitoring Designated since 11/2004

Mutual Security Services/a Kastle Systems Company New York, NY www.4mutual.com

Full Service Monitoring Designated since 05/2009

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Nationwide Central Station Monitoring Corp. Freeport, NY www.nationwidedigital.com

Full Service Monitoring Designated since 04/2007

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022 New in 2022!

Northern911 Sudbury, ON www.northern911.com

Full Service Monitoring - Canada Designated since 05/2014

Paladin Technologies Victoria, BC www.paladinsecurity.com Full Service Monitoring - Canada Designated since 06/2016

Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full Service Monitoring Designated since 02/2006

Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005

Post Alarm Systems Arcadia, CA www.postalarm.com Full Service Monitoring Designated since 12/2014

Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005

Retail Business Services Salisbury, NC www.aholddelhaize.com Full Service Monitoring Designated since 03/2020

Retail Business Services (MD) (formerly Ahold USA) Columbia, MD www.aholddelhaize.com GSOC Monitoring Designated since 02/2012

Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003

Securitas Electronic Security, Inc. (formerly known as FE Moran Security Solutions, LLC) Champaign, IL www.securitases.com

Full Service Monitoring Designated since 12/2006

Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com

Full Service Monitoring Designated since 11/2003

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

Security Alarm Monitoring, Inc. Woodlyn, PA www.electronicsecuritycorp.com Wholesale Monitoring Designated since 05/2009

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004

SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com

Full Service Monitoring - Canada Designated since 05/2022 New in 2022!

SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com

Full Service Monitoring - Canada Designated since 05/2010

Siemens Industry, Inc. Irving, TX www.siemens.com

Full Service Monitoring Designated since 03/2004

Simon Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020

Sonitrol Great Lakes Grand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022 New in 2022!

Statewide Central Station Staten Island, NY www.statewidecs.com Wholesale Monitoring Designated since 06/2011

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012

The Las Colinas Association Irving, TX www.lascolinas.org Proprietary Monitoring Designated since 11/2021

The Watchlight Corporation El Cajon, CA www.watchlight.com

Full Service Monitoring Designated since 03/2014

Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022 New in 2022!

Total Monitoring Services, Inc. Sacramento, CA www.tmscentral.org Full Service Monitoring Designated since 01/2012

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018

United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

United Monitoring Services, Inc. Columbus, GA www.ums247.com

Full Service Monitoring Designated since 04/2004

Universal Atlantic Systems (UAS) Paoli, PA www.uas.com Full Service Monitoring Designated since 04/2004

Universal Monitoring, LLC Charlotte, NC https://fedorasecurity.com/universalmonitoring/ Wholesale Monitoring Designated since 02/2018

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com

Full Service Monitoring Designated since 10/2017

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Vector (East) Plymouth Meeting, PA www.vectorsecurity.com

Full Service Monitoring Designated since 08/2003

Vector (West) Warrendale, PA www.vectorsecurity.com

Full Service Monitoring Designated since 08/2003

Vigilante Security, Inc. Troy, MI www.vigilantesecurity.com

Full Service Monitoring Designated since 05/2016

Vivint Inc. - MN Eagan, MN www.vivint.com

Full Service Monitoring Designated since 03/2014

Vivint Inc. - UT Provo, UT www.vivint.com

Full Service Monitoring Designated since 03/2014

VRI-The Care Center Franklin, OH www.monitoringcare.com

Full Service Monitoring Designated since 04/2006

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com

Full Service Monitoring Designated since 12/2014

Wayne Alarm Systems, Inc. Lynn, MA www.waynealarm.com

Full Service Monitoring Designated since 11/2003

Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com

Proprietary Monitoring Designated since 04/2008

WH International Response Center Rockford, MN www.whirc.com

Full Service Monitoring Designated since 12/2004

STANDARDS >>

TMA-AVS-01 Alarm Validation Scoring Standard

Next steps for adoption and integration

By David Holl, TMA-AVS-01 Standard Committee Co-Chair and PPVAR Board President

As the fi

nal approval process winds down, two years of committee meetings and candid partner discussions on parameters and content are concluding in the AVS-01 Standard final product. Now begins the training and implementation challenges!

Three entities will be impacted by this standard: the alarm central stations, the PSAP/Emergency Communication Centers (ECC), and law enforcement field responders to dispatched alarm calls. Each will have their specific training requirements that will need to be met to move implementation forward. Each will be an integral part of the alarm activation, to notification, to response chain of events.

TMA and PPVAR continue their dedicated partnership in tackling this next critical evolution. A multiphase training program is currently under mutual design and development. This

training package will present to each of the stakeholder entities the skill sets needed to make AVS-01 standard’s requirements achievable and successful.

We have continually said this standard is a welcome addition change to the public safety mission when focuses on alarm responses and have repeatedly referred to it as paradigm shift and game changer.

PPVAR was established to promote the value of alarm verification and validation using video, audio, and other emerging technologies. We believe AVS01 is truly a quantum move toward this goal and mission objective. It has been an honor and privilege partnering with TMA in advancing this capability. Please stay tuned to the TMA and PPVAR website, industry publications, conferences, and other events for the 2023 education and training implementation of AVS-01.

Right the first time is the cornerstone of your business.

It’s ours as well.

When your supplier doesn’t have equipment — jobs don’t install on time, customers become frustrated and truck rolls increase — your business loses its efficiencies. Go backs kill profits.

DMP is committed to our customers so that you can keep the promises made to your customers. We do this by manufacturing our panels in the USA.

Having equipment when you need it enables you to keep your promises to customers, maintain your reputation and continue being profitable.

Monitoring Center Operator Level 1 Training Graduates

Name Company Graduated

Enoch A’ana Costco Wholesale 10/20/2022

Amna Abdullah Statewide Central Station 8/9/2022

Alexiz Acosta Life Alert Emergency Response 10/9/2022

Qyona Adkins SimpliSafe Inc. 10/26/2022

Javoni Aleem Securitas Electronic Security 8/5/2022

Shaun Alers COPS Monitoring - New Jersey 10/26/2022

Rex Alexander Allstate Security Industries, Inc. 9/6/2022

Adam Alexander Jade Alarm Co. 10/18/2022

Dexter Allen Securitas Electronic Security 9/23/2022

Alexander Aloma SimpliSafe Inc. 9/30/2022

Darius Alpough Vivint, Inc. 10/3/2022

Wendy Alvarado Affiliated Monitoring 8/18/2022

Cassidy Amrein Blue Ridge Monitoring 8/2/2022

Kelly Amsdill Kroger Central Alarm Control 8/11/2022

Paula Anderson ADT, LLC 10/7/2022

Linda Anderson ADT, LLC 10/4/2022

Charles Anderson Securitas Electronic Security 9/27/2022

Derrick Anderson SimpliSafe Inc. 9/30/2022

Kayla Anderson Vivint, Inc. 10/3/2022

Daijah Andrews COPS Monitoring - Texas 9/17/2022

Shanae Andrews SimpliSafe Inc. 10/19/2022

Jahelaun Anthony Allied Universal Technology Services 10/12/2022

Jasmine Antunez COPS Monitoring - Texas 9/11/2022

Abuhena Anwar Interface Security 10/15/2022

Jim Arnett ADT, LLC 9/30/2022

Alejandra Arturo Blackline Safety Corp. (CA) 10/30/2022

Kevin Asbury Statewide Central Station 9/13/2022

Sabrina Augsburges-Weikum ADT, LLC 10/13/2022

Seretha Avant ADT, LLC 10/6/2022

Alejandra Avilez Brinks Home Security 10/15/2022

Shane Bangerter The Church of Jesus Christ of Latter-day Saints 10/23/2022

John Banks Tech Systems Inc 9/20/2022

Jeffrey Barfuss Vivint, Inc. 10/3/2022

Crystal Barnes Security Central 8/17/2022

Shunterriya Barnes Security Engineers, Inc. 8/18/2022

Morgan Barnes Vivint, Inc. 9/30/2022

Chance Barrow SMART Security Pros, LLC dba Mobile Video Guard 8/19/2022

Ethan Bates Avantguard Monitoring Centers 8/3/2022

Mary Bayne DMC Security Services, Inc. 9/26/2022

Kevin Beard The Church of Jesus Christ of Latter-day Saints 8/31/2022

Parker Beaty COPS Monitoring - New Jersey 10/29/2022

Amanda Beecham Center for Domestic Preparedness 8/31/2022

Benson Bell SimpliSafe Inc. 10/26/2022

Jessica Benson National Monitoring Center 9/14/2022

Sascha Best Security Central 8/17/2022

Richard Bestafka Alarm Tech Central Services, Inc. 9/29/2022

Dmrya Bethune SimpliSafe Inc. 10/26/2022

Tishondra Biddle Allied Universal Technology Services 10/4/2022

USA and international graduates completed August 1, 2022 to October 31, 2022

Name Company Graduated

Christian Blackwell COPS Monitoring - New Jersey 9/15/2022

Charisma Blackwell COPS Monitoring - New Jersey 9/14/2022

Roylon Blair Affiliated Monitoring 8/10/2022

Nicholas Blea Allied Universal Security 8/3/2022

Wayne Bledsoe Fleenor Security Systems 10/29/2022

Jeremy Bobbitt Securitas Electronic Security 8/4/2022

Nathan Bolhman Titan Monitoring 9/26/2022

Peyton Boling Fleenor Security Systems 10/12/2022

Tyler Bond SMART Security Pros, LLC dba Mobile Video Guard 10/11/2022

Janeil Bostic-Humphrey MSpace Limited (TT) 10/17/2022

Charlette Bowman Pro-vigil 10/8/2022

Jason Bradley Guardian Protection Services 10/7/2022

Jason Branch SimpliSafe Inc. 9/29/2022

Nekeeia Brooks SimpliSafe Inc. 9/29/2022

Bella Brown ADT, LLC 10/11/2022

Ryan Brunson Federal Response Center 10/16/2022

Desirae Bryant Allstate Security Industries, Inc. 9/6/2022

Felicia Bryant SimpliSafe Inc. 9/29/2022

Y’esha Bunch Affiliated Monitoring 8/16/2022

Sandra Burnon Allied Universal Technology Services 8/10/2022

Reginald Byrance SimpliSafe Inc. 9/29/2022

Ketara Cain SimpliSafe Inc. 10/19/2022

Sergio Carillo Brinks Home Security 10/14/2022

Keon Carson ESC Central 8/16/2022

Sean Carter Securitas Electronic Security 8/4/2022

Vanessa Carter SimpliSafe Inc. 9/30/2022

Renice Carter SimpliSafe Inc. 9/30/2022

Kelly Carter SimpliSafe Inc. 10/26/2022

Jessica Carvalho Tech Systems Inc 8/17/2022

Maria Castillo Interface Security 8/2/2022

Angelina Cervantes Costco Wholesale 9/2/2022

Deidre Chamberlain Total Monitoring Service 8/12/2022

Annina Chan Vivint, Inc. 10/5/2022

Citlalli Chavez CRC 9/22/2022

Jonathan Chea Alarm Monitoring Services, Inc. 9/23/2022

Nicole Civiletti Statewide Central Station 8/11/2022

David Cluff The Church of Jesus Christ of Latter-day Saints 9/2/2022

Amy Coe Vivint, Inc. 10/4/2022

Temea Coker SimpliSafe Inc. 9/29/2022

Samantha Cole iWatch Communications 9/10/2022

Tracy Cook Securitas Electronic Security 8/29/2022

Kialiyah Cooley Allied Universal Technology Services 10/19/2022

Jazmine Copeland Brinks Home Security 10/28/2022

S’Ade Cox Siemens Industry, Inc. 9/10/2022

Michael Cox Titan Monitoring 9/22/2022

Precious Crawford National Monitoring Center 9/14/2022

Amanda Crouch Allied Universal Technology Services 8/9/2022

Dave Cuevas COPS Monitoring - New Jersey 9/22/2022

Name Company Graduated

Rena Curtis COPS Monitoring - Texas 9/9/2022

Dexter Dale Securitas Electronic Security 9/8/2022

Chase Daleno Securitas Electronic Security 9/26/2022

Tinisha Daniel SimpliSafe Inc. 10/19/2022

Tanji Daniels Comporium SMA Solutions Inc 10/22/2022

Beverly Daniels Securitas Electronic Security 8/26/2022

Megan Dantonio COPS Monitoring - New Jersey 10/17/2022

Cassandra Davis COPS Monitoring - New Jersey 9/16/2022

Glynnika Dawson Vivint, Inc. 10/5/2022

Jennifer De Lira-Garcia United Central Control 10/3/2022

Artemease Degreaffenried Allied Universal Technology Services 10/18/2022

Maria DeLeon Brinks Home Security 10/21/2022

Jacqueline Deossio Brinks Home Security 10/15/2022

Dylan Diaz Vivint, Inc. 8/5/2022

Judy Dickinson ADT, LLC 10/9/2022

Sabrina Dixon Operational Intelligence Center 10/5/2022

Talia Donaldson Statewide Central Station 9/9/2022

Joshua Dorfner Dynamark Monitoring 10/9/2022

Wendy Dossey Vivint, Inc. 10/3/2022

Rachel Doswell SimpliSafe Inc. 10/26/2022

Daniel Droney ADT, LLC 10/3/2022

Lakeesha Dumont Commissionaires 9/8/2022

Eric Durden SimpliSafe Inc. 10/26/2022

DaciaLea Eachus COPS Monitoring - New Jersey 8/18/2022

Jennifer Eads Vivint, Inc. 10/4/2022

Latreena Edwards Alert 360 10/10/2022

Petra Elkaz Vivint, Inc. 9/25/2022

Ashley Ellis DMC Security Services, Inc. 9/8/2022

Airial Epes SimpliSafe Inc. 10/19/2022

Marliz Estrella Vivint, Inc. 10/5/2022

Angela Evans Fleenor Security Systems 10/17/2022

Joseph Fanfarilli Vector WEST 10/4/2022

Julio Farias Operational Intelligence Center 9/15/2022

Ayanna Farmer-Lawrence SimpliSafe Inc. 9/29/2022

Luz Feliciano Statewide Central Station 10/1/2022

Melissa Flores Superior Central Station Inc. 9/8/2022

Bria Flowers Brinks Home Security 10/18/2022

Michael Foster Costco Wholesale 9/2/2022

Vaniah Fountain SimpliSafe Inc. 9/29/2022

Morgan Fox Statewide Central Station 8/25/2022

Alexandra Futrell SimpliSafe Inc. 10/19/2022

Jemel Gant Affiliated Monitoring 8/24/2022

Ariana Garcia COPS Monitoring - New Jersey 10/22/2022

Denisse Garcia Kings III of America 9/22/2022

Bobby Garza Affiliated Monitoring 10/15/2022

Amanda Gast Vivint, Inc. 10/3/2022

Elias Gaston Genesis Security Services, Inc 9/30/2022

Akika Gavin Operational Intelligence Center 10/18/2022

Thomas Gentala Johnson Controls Security Solutions, LLC 10/13/2022

Kiyelle Gentry SimpliSafe Inc. 10/26/2022

Selena Gerber Brinks Home Security 10/15/2022

Jennifer Gerstner ADT, LLC 9/27/2022

Michael Giannetti COPS Monitoring - New Jersey 9/16/2022

Rattandeep Gill Paladin Technologies (CA) 10/19/2022

Name Company Graduated

Shay Glover Interface Security 10/19/2022

Brita Godfrey Affiliated Monitoring 9/4/2022

Sophie Godonou Affiliated Monitoring 8/15/2022

Ashley Gomez Genesis Security Services, Inc 9/30/2022

Ricardo Gomez Vivint, Inc. 10/3/2022

Daianna Gomez Urrego Vivint, Inc. 10/6/2022

Patricia Gonciarz Statewide Central Station 9/29/2022

Mariana Gonzalez Brinks Home Security 10/28/2022

Angela Gover Total Monitoring Service 8/2/2022

Linda Graham Total Monitoring Service 8/19/2022

Tiffany Grant SimpliSafe Inc. 9/29/2022

Mac Grant SimpliSafe Inc. 9/29/2022

Parker Graves COPS Monitoring - New Jersey 9/17/2022

Dion Gray SimpliSafe Inc. 9/29/2022

Yoche’ Greene SimpliSafe Inc. 10/19/2022

Donovann Grove Fleenor Security Systems 10/17/2022

Jordan Grubaugh Bay Alarm 10/26/2022

Melissa Gutierrez Interface Security 10/26/2022

Ricardo Guzman Superior Central Station Inc. 9/20/2022

Brianna Hackett Affiliated Monitoring 9/25/2022

Brittany Haefele ADT, LLC 10/4/2022

Benjamin Haggard Vivint, Inc. 10/4/2022

Casey Haight The Church of Jesus Christ of Latter-day Saints 9/2/2022

Natalie Harris Security Engineers, Inc. 8/17/2022

Asia Harris SimpliSafe Inc. 9/29/2022

Heather Harrison Fleenor Security Systems 10/28/2022

Jacob Harriss Allstate Security Industries, Inc. 9/6/2022

Jonathan Hartman Interface Security 8/6/2022

Mikayla Hartstack Vivint, Inc. 10/3/2022

Jennifer Henley Fleenor Security System 10/20/2022

Jessica Hepburn Alarmco 9/18/2022

Victor Hermelin National Monitoring Center 9/27/2022

Amber Hernandez Bay Alarm 10/26/2022

Jordan Hernandez Valley Security & Alarm 10/12/2022

Autumn Herpolsheime ADT, LLC 10/1/2022

Jennifer Hlavac DGA Security 8/23/2022

Julie Homer Affiliated Monitoring 8/26/2022

Sasha Howlette SimpliSafe Inc. 9/29/2022

William Hudkins Securitas Electronic Security 8/16/2022

Ray Hudson Allied Universal Technology Services 10/18/2022

Mileena Hughes SimpliSafe Inc. 10/26/2022

Wilonda Hughes Vivint, Inc. 9/11/2022

Elizabeth Humphrey Quick Response Monitoring 10/22/2022

Natilya Iford Affiliated Monitoring 9/22/2022

Khakan Iqbal Interface Security 9/19/2022

Cayla Jackson Interface Security 9/30/2022

Rodney Jackson Interface Security 10/19/2022

Tania Jackson Vivint, Inc. 10/5/2022

Dorsina Jacobs Affiliated Monitoring 9/11/2022

Chaqeem James Affiliated Monitoring 9/4/2022

Shuvon Jenkins ESC Central 10/21/2022

Kristi Jennings ESC Central 8/18/2022

Aniya Johnson Alarmco 8/15/2022

Alexis Johnson Kings III of America 8/21/2022

Name Company Graduated

Breonna Johnson SimpliSafe Inc. 9/29/2022

Jake Johnston The Church of Jesus Christ of Latter-day Saints 9/2/2022

Brandon Jones Alarm Monitoring Services, Inc. 9/12/2022

Lindsay Jones Dispatch Center, LTD 9/21/2022

Tyler Jones Kings III of America 9/26/2022

Danielle Jones SimpliSafe Inc. 9/30/2022

Manwella Jones SimpliSafe Inc. 9/30/2022

Kiawanda Jones SimpliSafe Inc. 10/26/2022

Collier Jones Tech Systems Inc 10/13/2022

Gabriel Juarez Brinks Home Security 10/17/2022

Keanna Key SimpliSafe Inc. 9/30/2022

Dymonique Keyes Affiliated Monitoring 8/10/2022

Shayla Kimble Securitas Electronic Security 9/23/2022

Conner King Dispatch Center, LTD 8/23/2022

Denise Knauer COPS Monitoring - New Jersey 8/9/2022

Mentie Kohl Alarm Monitoring Services, Inc. 9/15/2022

Melissa Kuchera Vivint, Inc. 10/5/2022

Deacon Kuhn Statewide Central Station 9/7/2022

Shaakirah Landers Tech Systems Inc 10/11/2022

Yolanda Langhorne SimpliSafe Inc. 9/30/2022

David Lapointe Wegmans Asset Protection 10/15/2022

Angela Lara Allstate Security Industries, Inc. 8/28/2022

Trevor Larson The Church of Jesus Christ of Latter-day Saints 8/19/2022

Christopher Laudrille The Las Colinas Association 9/20/2022

Jamecia Ledlow Security Engineers, Inc. 8/18/2022

Finness Lee-Lo Securitas Electronic Security 9/27/2022

Bethanie Lege COPS Monitoring - Texas 9/16/2022

Rafael Lemus Superior Central Station Inc. 10/8/2022

Corbin Leonard ADT, LLC 9/28/2022

Jordan Leslie Federal Response Center 10/16/2022

Kathelyn Lewis Brinks Home Security 10/22/2022

Jay Lilly SimpliSafe Inc. 9/30/2022

Bianca Lizarraga Vivint, Inc. 9/30/2022

Emily Llewelyn Vivint, Inc. 9/26/2022

Kerensa Loadholt COPS Monitoring - New Jersey 9/22/2022

Vincent Lopez Kings III of America 8/6/2022

Robert Lopez Superior Central Station Inc. 9/22/2022

Laura Lopez Gomez ADT, LLC 9/30/2022

Krystal Louis ADT, LLC 10/20/2022

Melissa Luke Affiliated Monitoring 8/30/2022

Miguel Luna Superior Central Station Inc. 9/16/2022

Nikki Lyles Affiliated Monitoring 8/19/2022

Erika Macaraeg Blackline Safety Corp. (CA) 10/23/2022

Abraham Magana Vivint, Inc. 10/3/2022

Deborah Maisano Statewide Central Station 8/28/2022

Michael Maki Vivint, Inc. 10/5/2022

Chad Manry Allstate Security Industries, Inc. 8/31/2022

Oscar Marrero Genesis Security Services, Inc 10/6/2022

Deneea Marshall Vector EAST 10/26/2022

Miguel Martinez Life Alert Emergency Response 10/16/2022

Angeles Martinez Security Data Processing Center Inc. 10/29/2022

Charlie Martinez The Church of Jesus Christ of Latter-day Saints 9/5/2022

Arian Martinez Garcia Superior Central Station Inc. 10/7/2022

Sade Maryland SimpliSafe Inc. 10/19/2022

Name Company

Graduated

Martena Mathews National Monitoring Center 9/20/2022

Rayshaunda Matthews Vivint, Inc. 8/9/2022

Shelando McCalla Vivint, Inc. 8/1/2022

Carolyn McCoy Brinks Home Security 10/22/2022

Yazmin McCrary Tech Systems Inc 10/28/2022

Craig McGriff Kings III of America 9/19/2022

Ashley McGugan Paladin Technologies (CA) 10/30/2022

Keith McLamb SimpliSafe Inc. 9/29/2022

John McVey Operational Intelligence Center 8/17/2022

Sabrya Medlock ADT, LLC 10/2/2022

Bernadette Mejilano Telsco Security Systems (CA) 10/13/2022

Joaquin Melchor Ceballos National Monitoring Center 10/27/2022

Jessie Melendy DMC Security Services, Inc. 9/26/2022

Alina Melvin-Lamas Brinks Home Security 10/14/2022

Ashley Merillo Statewide Central Station 8/10/2022

Alexis Merrill Avantguard Monitoring Centers 10/31/2022

Queta Merrill National Monitoring Center 9/27/2022

Zachariah Mickings Westex Security Services, Inc. 8/3/2022

Sherita Mines SimpliSafe Inc. 9/30/2022

Norman Miranda Bay Alarm 8/23/2022

Geoffrey Moddle Paladin Technologies (CA) 9/30/2022

Tatiana Moe Alarmco 9/25/2022

Angela Moebius Securitas Electronic Security 9/23/2022

Binson Mondestin SMART Security Pros, LLC dba Mobile Video Guard 10/11/2022

Taylor Moore National Monitoring Center 9/20/2022

Kristy Moreno National Monitoring Center 8/2/2022

Arianna Muniz Operational Intelligence Center 10/21/2022

Angel Navarro Brinks Home Security 10/17/2022

Carmesha Neal Securitas Electronic Security 8/5/2022

Eric Negron Genesis Security Services, Inc 9/30/2022

Shylah Nettles Securitas Electronic Security 8/4/2022

Brandon Newsome SimpliSafe Inc. 9/30/2022

Linda Nguyen National Monitoring Center 8/2/2022

Blake Nisley Titan Monitoring 9/26/2022

Tawana Noel SimpliSafe Inc. 9/30/2022

Kahlia Noel SimpliSafe Inc. 9/29/2022

Kelly Norling Vector WEST 10/4/2022

Alexander Nottle SimpliSafe Inc. 9/29/2022

Suzie Nye Avantguard Monitoring Centers 9/18/2022

Daniel O’Boyle SimpliSafe Inc. 9/29/2022

Gerard O’Brien Statewide Central Station 9/28/2022

Phyllis O’Brien Statewide Central Station 9/27/2022

Blanca Oliva The Las Colinas Association 8/1/2022

Marjorie Olmos Interface Security 8/13/2022

Grant Omer The Church of Jesus Christ of Latter-day Saints 8/27/2022

William Oppihle SimpliSafe Inc. 10/3/2022

Michael Orozco Federal Response Center 10/11/2022

Vanessa Ortiz GM Security Technologies 9/29/2022

Abrhams Ortiz Operational Intelligence Center 8/27/2022

Evangeline Ortiz Statewide Central Station 10/24/2022

Yeray Otero Genesis Security Services, Inc 10/6/2022

Sarah Ottobre Securitas Electronic Security 8/26/2022

Francis Owusu SimpliSafe Inc. 9/29/2022

Raynard Pack Securitas Electronic Security 9/23/2022

Name Company Graduated

Shaun Palm The Church of Jesus Christ of Latter-day Saints 8/18/2022

Vanessa Palomo Affiliated Monitoring 9/22/2022

Lutcher Pardillada Paladin Technologies (CA) 10/18/2022

Caine Parisee Fire Monitoring of Canada, Inc. (CA) 8/17/2022

Jay Parke Paladin Technologies (CA) 10/16/2022

Tonya Parker Allied Universal Technology Services 8/9/2022

Porcia Parker Securitas Electronic Security 8/5/2022

John Parlett SimpliSafe Inc. 10/26/2022

Jennifer Patterson Wegmans Asset Protection 10/22/2022

Amanda Payne SimpliSafe Inc. 9/29/2022

Bethany Pearsall Centralarm 10/10/2022

Tomeka Peeples SimpliSafe Inc. 9/29/2022

Ashley Pegram SimpliSafe Inc. 9/29/2022

Amanda Pena Statewide Central Station 8/26/2022

Pedro Perez Genesis Security Services, Inc 10/28/2022

Elino Miguel Perez Vivint, Inc. 10/13/2022

Anthony Phillips Quick Response Monitoring 9/15/2022

Julia Pierce Fleenor Security System 9/1/2022

Justin Pila Statewide Central Station 9/5/2022

Jay Pinkerton The Church of Jesus Christ of Latter-day Saints 8/18/2022

Paola Pinkus Life Alert Emergency Response 10/7/2022

Emily Pokorny Federal Response Center 10/10/2022

Todd Ponti Costco Wholesale 8/6/2022

Nyshena Powell COPS Monitoring - New Jersey 9/11/2022

Ashlyn Price Vivint, Inc. 10/4/2022

Mike Pusatere Fleenor Security System 9/13/2022

Martina Quirino Life Alert Emergency Response 9/26/2022

Sheila Ramirez Brinks Home Security 10/22/2022

Anthony Ranalli Securitas Electronic Security 8/5/2022

Stephanie Ratekin SimpliSafe Inc. 10/11/2022

Ravirajsinh Rathod Telsco Security Systems (CA) 10/13/2022

Charles Rattigan The Aerospace Corporation 9/21/2022

Elijah Reaves DGA Security 10/24/2022

Sean Record Kings III of America 9/18/2022

Keosha Rembert SimpliSafe Inc. 9/29/2022

Miguel Renderos SimpliSafe Inc. 9/30/2022

William Rhoden SimpliSafe Inc. 10/31/2022

Kevin Rhodes Fleenor Security Systems 10/28/2022

Jennifer Rice Bay Alarm 9/23/2022

Colin Rice SimpliSafe Inc. 9/26/2022

Kevin Richardson SimpliSafe Inc. 9/30/2022

Maria Rivas Allstate Security Industries, Inc. 8/13/2022

Tiara Roberson COPS Monitoring - New Jersey 8/8/2022

Montese Robinson SimpliSafe Inc. 9/30/2022

Andrew Rodriguez ADT, LLC 10/12/2022

Aria Rodriguez ADT, LLC 10/19/2022

Claudia Rodriguez COPS Monitoring - Texas 9/13/2022

Christopher Rodriguez Genesis Security Services, Inc 10/16/2022

DeAndrea Rogers-Scott Allied Universal Technology Services 10/12/2022

Miriam Romero Guardian Alarm Systems 8/29/2022

Enrique Rosado GM Security Technologies 9/29/2022

Robert Ross Securitas Electronic Security 9/23/2022

Lakeshia Russell Brinks Home Security 10/18/2022

Brandi Russell National Monitoring Center 9/20/2022

Name Company Graduated

Shyla Sakurai-Rilveria National Monitoring Center 9/15/2022

Geronimo Sanchez Superior Central Station Inc. 10/11/2022

Kiara Sanders National Monitoring Center 8/2/2022

Dalesa Sandrock Securitas Electronic Security 9/23/2022

Rose Santana Bay Alarm 10/9/2022

Jessica Sawyer Interface Security 10/31/2022

Federick Schellhorn Rosario Genesis Security Services, Inc 9/23/2022

Jonathan Schill SimpliSafe Inc. 10/23/2022

Jacqueline Scott Affiliated Monitoring 9/3/2022

Corey Scott ESC Central 10/14/2022

Sidney Scott SimpliSafe Inc. 9/29/2022

Nicholas Scyrkels National Monitoring Center 8/2/2022

Rachel Sechrist COPS Monitoring - Texas 9/8/2022

Aizhan Sembayeva SimpliSafe Inc. 9/30/2022

Jaime Semioli Statewide Central Station 8/25/2022

Nicholyne Sena Telsco Security Systems (CA) 10/19/2022

Wesley Setoki Bay Alarm 10/25/2022

Ya’Kyra Shelton SimpliSafe Inc. 9/29/2022

Patricia Shiderly Vector WEST 10/5/2022

Leigh Sides SimpliSafe Inc. 10/5/2022

Angela Simmons Vivint, Inc. 9/8/2022

Kolter Sinfield Vivint, Inc. 9/30/2022

Christopher Slifer Vector WEST 9/20/2022

Dominicque Smith ADT, LLC 10/7/2022

Destiny Smith Allied Universal Technology Services 8/16/2022

Jimmya Smith COPS Monitoring - New Jersey 9/18/2022

Misty Smith Dynamark Monitoring 10/29/2022

Cierra Smith SimpliSafe Inc. 10/3/2022

Maria Smith Vivint, Inc. 8/23/2022

Erynn Sobieski COPS Monitoring - New Jersey 10/30/2022

Vanesa Soto Vivint, Inc. 10/11/2022

Elizabeth Spence Vector WEST 10/4/2022

Eric Sponable Operational Intelligence Center 9/4/2022

KeDazia Squire SimpliSafe Inc. 9/30/2022

Kimberly Standoak Brinks Home Security 10/22/2022

Rosalee Starks Securitas Electronic Security 9/23/2022

Jared Starr The Church of Jesus Christ of Latter-day Saints 8/2/2022

Joshua Stewart ADT, LLC 9/14/2022

Patrice Stewart Kings III of America 8/21/2022

Lakeshia Stone COPS Monitoring - New Jersey 8/17/2022

Paige Stratton American Electric Power Security Operations Center 8/26/2022

Kelly Stuart Statewide Central Station 9/23/2022

William Suggs SimpliSafe Inc. 9/29/2022

Mariah Sunderman Securitas Electronic Security 9/23/2022

Karen Sykes COPS Monitoring - New Jersey 8/9/2022

Antonio Taylor Allied Universal Technology Services 9/13/2022

Letreana Taylor DMC Security Services, Inc. 9/22/2022

Raquan Taylor SimpliSafe Inc. 9/30/2022

David Tayor Fleenor Security System 8/19/2022

Erica Terhark Securitas Electronic Security 10/10/2022

April Thomas Vivint, Inc. 10/3/2022

Kevin Thompson SimpliSafe Inc. 10/26/2022

Christina Tidey National Monitoring Center 9/14/2022

Name Company Graduated

Kionna Timmons COPS Monitoring - Maryland 8/18/2022

Michael Toomey Bay Alarm 9/22/2022

Haley Toussant Securitas Electronic Security 8/26/2022

Tayzia Treadwell DGA Security 9/9/2022

Alex Trejo Superior Central Station Inc. 10/9/2022

William Trenh Tech Systems Inc 10/5/2022

Carletta Trimble Alert 360 10/26/2022

Andrew Tyler Quick Response Monitoring 8/25/2022

Alexandra Valentin SimpliSafe Inc. 9/29/2022

Ivan Vanegas Blackline Safety Corp. (CA) 10/1/2022

Rachel Vann Security Engineers, Inc. 8/14/2022

Vincent Vanterpool Securitas Electronic Security 10/15/2022

Mathew Vargas COPS Monitoring - New Jersey 10/20/2022

Brittan Vaughn Blue Ridge Monitoring 8/19/2022

Kaley Vazquez National Monitoring Center 9/20/2022

Johan Veliz Scarsdale Security Systems, Inc. 8/23/2022

Virginia Vieira Total Monitoring Service 8/30/2022

Pakou Vue Vivint, Inc. 10/3/2022

Kevin Wait First Alarm 8/2/2022

David Walker Vivint, Inc. 10/5/2022

Ashely Wall Fleenor Security System 8/2/2022

Carla Ward Brinks Home Security 10/21/2022

Casey Ward Central Security Group Nationwide, Inc. 10/13/2022

Gilbert Warner Securitas Electronic Security 8/5/2022

Name Company Graduated

Kyaleigh Watkins Securitas Electronic Security 9/23/2022

Christopher Weathers SimpliSafe Inc. 9/30/2022

Brittany Weatherspoon Interface Security Systems 9/2/2022

Antonio Webster Compass Security Solutions 9/22/2022

Brandon Wendt Blackline Safety Corp. (CA) 9/14/2022

Lauren Whilden COPS Monitoring - New Jersey 9/10/2022

Megan White Affiliated Monitoring 9/10/2022

Judith Wilkinson Quick Response Monitoring 10/6/2022

Ryan Williams ADT, LLC 9/30/2022

Jasmine Williams Affiliated Monitoring 8/30/2022

Ayana Williams Affiliated Monitoring 8/16/2022

Blessing Williams Allied Universal Technology Services 8/16/2022

Kimberly Williams Securitas Electronic Security 8/31/2022

James Williams Statewide Central Station 9/8/2022

Emma Williams Statewide Central Station 9/24/2022

Robert Williams Statewide Central Station 9/29/2022

Jack Wiltbank The Church of Jesus Christ of Latter-day Saints 9/2/2022

Joseph Winston SimpliSafe Inc. 10/26/2022

Rhoda Young Vivint, Inc. 9/28/2022

Megan Zamora National Monitoring Center 9/14/2022

Jodi Zank ADT, LLC 10/6/2022

Heather Zepeda Superior Central Station Inc. 9/7/2022

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.

Operator Level 2 Training Graduates

Name Company Graduated

Martha Aceves Bay Alarm 10/24/2022

Chuck Anderson Operational Intelligence Center 8/2/2022

Kevin Beard The Church of Jesus Christ of Latter-day Saints 10/14/2022

Peyton Boling Fleenor Security Systems 10/13/2022

Ray Comtois Fleenor Security System 10/30/2022

Sabrina Dixon Operational Intelligence Center 10/12/2022

Samantha Dye Fleenor Security System 10/14/2022

Katrina Eafford Tech Systems Inc 9/14/2022

Elliot Espinosa-Fletcher Electro Watchman, Inc. 9/17/2022

Angela Evans Fleenor Security Systems 10/24/2022

Julio Farias Operational Intelligence Center 9/20/2022

Jeremy Farmer Tech Systems Inc 10/12/2022

Tanisha Freeman Titan Monitoring 10/23/2022

Elias Gaston Genesis Security Services, Inc 9/23/2022

Akika Gavin Operational Intelligence Center 10/18/2022

Thomas Gentala Johnson Controls Security Solutions, LLC 10/14/2022

Ashley Gomez Genesis Security Services, Inc 9/12/2022

Reginald Green The Aerospace Corporation 9/11/2022

Adam Hendrikson CRC 9/9/2022

Jordan Hernandez Valley Security & Alarm 10/20/2022

Anthony Iorizzo Tech Systems Inc 10/30/2022

Mary Pat Jeffers Quick Response Monitoring 8/22/2022

Steve Laime Tech Systems Inc 9/27/2022

Oscar Marrero Genesis Security Services, Inc 10/6/2022

Khadijah Mbacke American Electric Power Security Operations Center 9/27/2022

Name Company Graduated

Marlon McFarlane Tech Systems Inc 10/30/2022

Bernadette Mejilano Telsco Security Systems (CA) 10/27/2022

Zachariah Mickings Westex Security Services, Inc. 8/6/2022

Tatiana Moe Alarmco 10/1/2022

Arianna Muniz Operational Intelligence Center 10/26/2022

Eric Negron Genesis Security Services, Inc 9/30/2022

Abrhams Ortiz Operational Intelligence Center 9/7/2022

Yeray Otero Genesis Security Services, Inc 10/6/2022

Shaun Palm The Church of Jesus Christ of Latter-day Saints 10/16/2022

Niko Pavlos Quick Response Monitoring 9/20/2022

Dawn Polcyn Quick Response Monitoring 8/11/2022

Kris Ramirez Rivera Genesis Security Services, Inc 9/23/2022

Ravirajsinh Rathod Telsco Security Systems (CA) 10/27/2022

Amberine Rehman-Khan Bay Alarm 10/22/2022

Sean Reilley Amherst Alarm, Inc. 10/18/2022

Kevin Rhodes Fleenor Security Systems 10/31/2022

Federick Schellhorn Rosario Genesis Security Services, Inc 9/23/2022

Nicholyne Sena Telsco Security Systems (CA) 10/27/2022

Bethany Snesrud Electro Watchman, Inc. 9/19/2022

Eric Sponable Operational Intelligence Center 9/4/2022

Joshua Stewart ADT, LLC 9/19/2022

Josh Studeny Central Monitoring & Dispatch 8/15/2022

Shadnita Taylor Kings III of America 10/22/2022

Shari Wilson ADT, LLC 8/17/2022

Breanna Wilson Alarmco 9/19/2022

Preston Wren Tech Systems Inc 10/30/2022

TMA’s ASAP-to-PSAP Reaches 120

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

120 ASAP Active PSAPs (As of December 22, 2022)

Alabama

Montgomery Morgan County Talladega County

Arkansas Little Rock

Arizona Chandler Paradise Valley Phoenix Tempe Tucson California City of Riverside Colorado City & County of Denver Jefferson County

Florida

Boca Raton Bradenton Charlotte County Collier County Manatee County Pasco City Riviera Beach Sarasota County West Palm Beach Volusia County

Georgia

Alpharetta Atlanta Augusta/Richmond Dekalb County

Indiana City of Lawrence Hendricks County Indianapolis/Marion County

Kentucky Owensboro-Daviess

Maryland Baltimore City Prince George’s County

Minnesota Anoka County City of Bloomington Dakota County Ramsey County Rice and Steele County

Missouri Boone County North Carolina Cary, Apex and Morrisville Durham Fayetteville/ Cumberland County Guilford County High Point Iredell County Johnston County Kernersville New Hanover County Raleigh – Wake County Union County Wilson County

New York Broome County Cayuga County Monroe County Oneida County Onondaga County Ontario County Suffolk County Ohio Cincinnati Delaware County Dublin

Hamilton County Licking County Westerville

Pennsylvania Bucks County Chester County Cumberland County Dauphin County Elk County Monroeville

Tennessee Bradley County Brentwood Hamilton County Memphis Murfreesboro Nashville Williamson County Texas Beaumont Burleson Denton County Fort Worth Galveston County Grand Prairie Harris County Highland Park Irving Houston Missouri City Plano Rockwall Williamson County

Virginia Arlington County Chesapeake Chesterfield County City of Richmond Colonial Heights Hanover County HarrisonburgRockingham

Henrico County James City County Leesburg

Loudoun County Martinsville-Henry County VA Mecklenburg County Newport News

Portsmouth Powhatan County Prince William County Roanoke Virginia Beach York County Wisconsin Dane County Kenosha County

Washington Kitsap County Tacoma Pierce County Thurston County Valley Comm, Kent, WA Washington DC