NEW in Fall 2013 Certificate in
Business Analysis • Learn business analysis skills • Identify business needs • E licit, analyze and validate business requirements • R ecommend solutions to enterprise problems • Build a substantial portfolio
extension.fullerton.edu/ProfessionalDevelopment/Business
Certificate in
Digital Marketing
Begins Spring 2014
• L earn the strategies for optimizing websites • D evelop email campaigns that get results • E xplore your best social media strategies • T ransform your marketing to work on mobile • B uild a portfolio demonstrating your new skills
Registration opens in late November, classes begin in January.
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UNIVERSITY EXTENDED EDUCATION
Table of Contents BUSINESS
GENERAL INFORMATION
Business Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Computer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Corporate Security Management . . . . . . . . . . . . . . . . . . . 5
Class Changes and Withdrawals . . . . . . . . . . . . . . . . . . 44
Professional Office Administration . . . . . . . . . . . . . . . . . . 8
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
FIDUCIARY MANAGEMENT Professional Fiduciary Management . . . . . . . . . . . . . . . 11
IT & COMPUTER ENGINEERING User Experience and Customer-Centered Design . . . . . 15
Purchase of Textbooks . . . . . . . . . . . . . . . . . . . . . . . . . 45 Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Scholarships Available . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Nondiscrimination & Harassment Policies . . . . . . . . . . . 46 Map & Parking Information . . . . . . . . . . . . . . . . . . . . . . 47 Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
LEADERSHIP, MANAGEMENT & HUMAN RESOURCES Human Resources Management . . . . . . . . . . . . . . . . . . 18 Leadership Development . . . . . . . . . . . . . . . . . . . . . . . . 20 Professional Meeting Planning and Special Events . . . . 23 Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Six Sigma, Yellow Belt . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Lean Six Sigma Green Belt . . . . . . . . . . . . . . . . . . . . . . 32 Six Sigma, Black Belt . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Supply Chain Management . . . . . . . . . . . . . . . . . . . . . . 36 The Art and Science of Effective Management . . . . . . . 39
TEST PREPARATION Test Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Four Ways to Register 1. Online 24 hours a day Register Now - extension.fullerton.edu/ professionaldevelopment/register Use your credit card to register. 2. Telephone - 657.278.2611 Mon.-Thurs., 8 a.m. to 5:30 p.m.; Fri., 8 a.m. to 5 p.m.; Sat., 8 a.m. to 12 p.m. Have ready your credit card number, expiration date, and your student I.D. or Social Security number. A receipt will be mailed to you. 3. In Person - College Park, Suite 100 (2600 Nutwood, corner of Nutwood & Commonwealth) Mon.-Thurs.: 8 a.m. to 5:30 p.m.; Fri.: 8 a.m. to 5 p.m.; Sat.: 8 a.m. to 12 p.m. Complete a registration form and present it at the University Extended Education office. 4. Mail Send the completed registration form with your check, money order or credit card information to: niversity Extended Education Registration U Cal State Fullerton P.O. Box 6870 Fullerton, CA 92834-6870
657.278.2611
FALL 2013 | 1
CERTIFICATE IN
Business Analysis
The Program The Certificate in Business Analysis has been designed to give participants an applied understanding of the concepts, practical knowledge and skills necessary to identify, analyze, and propose strategic solutions based on the needs of the business and organization stakeholders. The program focuses on practical skills needed to successfully perform business analysis by providing hands-on learning opportunities. Through a business analysis project, the program takes the students step-by-step in learning how to identify business needs, elicit, analyze and validate business requirements and to recommend real solutions for enterprise problems. Upon completion of the program, students will gain applicable tools and a portfolio demonstrating “working experience� as a business analysis practitioner. The Certificate in Business Analysis consists of six required courses totaling 93 hours of lecture and discussion. 9.3 Continuing Education Units will be awarded to the certificate graduate.
Program Objectives n Understand the process needed for identifying business problems n Identify the set of tasks, knowledge and techniques required to become a business analyst
Who Should Attend n Business analysis professionals n Project managers n Managers/Trainers of business analysis and related topics n Consultants and business subject matter experts n Employees with high potential n Executive administrative staff seeking career advancement n Individuals seeking a career change n Systems analysts n IT professionals n Graduates from business management programs
Eligibility Although there are no prerequisites for this program, it is recommended that students have three years of prior business experience and/or a Bachelor’s degree
For More Information extension.fullerton.edu/professionaldevelopment or contact Veronica Martinez, 657.278.3123, vmartinez@fullerton.edu
n Acquire the basic skills for performing business analysis projects n Understand the role of business analyst as member of the team(s) n Communicate requirements necessary for problem solving n Work as a liaison among stakeholders to validate requirements and implement change n Recommend solutions that enable organizations to achieve their goals
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BUSINESS ANALYSIS
The Classes Business Analysis Overview SBAE 6979 (1.2 CEUs/12 hours) Prerequisite: Recommended three years of business experience and/or Bachelor’s degree. Business analysis is the set of tasks and techniques used to identify business needs and determine solutions to business problems. It is a discipline of wide scope that encompasses a spectrum of skills such as research, analysis, communication, project management, information systems technology and much more. In today’s economy, business analysts, or individuals who carry out the tasks of business analysis, are expected to understand and accomplish more in a variety of structures within an organizational framework. This course is designed to discuss the roles, standards and framework of business analysis and provide an overview of the fundamental skills required for a business analyst. At the end of the course, a class project is introduced to provide students the opportunities to learn hands-on the process and techniques in performing business analysis tasks. G Lecture: 6:30-9:30 p.m., W, 10/2-10/23, Garden Grove 150, 4 mtgs Class: E137-21637F Fee: $360
Business Analysis Planning and Monitoring SBAE 6980 (1.8 CEUs/18 hours) Prerequisite: Business Analysis Overview. Having a strategic and well-rounded plan is key for a complete business analysis effort. Business analysis planning and monitoring describes how to determine which activities are required in order to define the solution to a business problem, how those activities will be carried out, and the type of work effort will be involved. By nature of the profession, business analysts need to spend a majority of their time interacting with key players such as users, clients, managers and developers. Therefore having outstanding communication skills is absolutely necessary to thrive in this discipline. This course focuses on how to plan for business analysis project, identify and engage stakeholders, and communicate and present project requirements and requested changes in various forms. G Lecture: 6:30-9:30 p.m., W, 11/6-12/11, Garden Grove 150, 6 mtgs Class: E137-21638F Fee: $480
Performing an Enterprise Analysis SBAE 6253 (1.8 CEUs/18 hours) Prerequisite: Business Analysis Planning and Monitoring. The ultimate goal of business analysis is to propose strategic solutions to business problems. In order to do that, business analysts need to first determine the current enterprise needs and problems based on research and assessment from multiple sources. Enterprise analysis describes the activities performed to understand the organization’s environment, structure, business process, model and needs. This course focuses on how to identify business needs, how to establish a business case, and how to develop high-level statement of goals, objectives and strategies based on the organization’s existing standards and infrastructure. See course schedule for next offering.
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FALL 2013 | 3
BUSINESS ANALYSIS
Requirements Elicitation, Analysis and Management SBAE 6981 (1.8 CEUs/18 hours) Prerequisite: Business Analysis Overview, Business Analysis Planning and Monitoring, Performing an Enterprise Analysis. Before designing and building a business solution, it is necessary to explore, gather, and correctly understand the stakeholder’s needs and requirements. The stated stakeholder requirements then need to be analyzed and assessed before recommending any changes and elaborating on a solution scope. This course focuses on the various methodologies for requirements elicitation. It will also address the best analysis techniques used to interpret the requirements in the context of the business, functional and non-functional requirements.
Project Evaluation: Putting It All Together SBAE 6983 (0.9 CEUs/9 hours) Prerequisite: completion of the previous five classes of this certificate program. The success of any project is dependent upon effective teamwork and communication. This course focuses on developing management, leadership, team building and conflict resolution skills which are essential for successfully bringing a business analysis project to completion. The program will conclude with a project presentation and evaluation, providing a holistic picture of business analysis by tying all phases of the discipline together. Students will have the opportunity to reinforce learning through instructor and industry expert feedbacks on the capstone project. See course schedule for next offering.
See course schedule for next offering.
Solution Assessment, Validation and Implementation SBAE 6982 (1.8 CEUs/18 hours) Prerequisite: Business Analysis Overview, Business Analysis Planning and Monitoring, Performing an Enterprise Analysis, Requirements Elicitation, Analysis and Management. Once business concerns have been identified through requirements gathering and analysis, strategic business analysts propose and model effective solutions within the organizational context. These “deliverables” will be used to develop estimates for time, resources and budgets required to implement solutions that will meet the project requirements. This course focuses on how to design and implement solutions with measurable and reportable outcomes See course schedule for next offering.
C ours e S c h e d u l e - Bu si n e ss A n a l y s i s CLASS
Fall 2013
Business Analysis Overview
G
Business Analysis Planning and Monitoring
G
Performing an Enterprise Analysis
Winter/Spring 2014
Summer 2014
G
Requirements Elicitation, Analysis and Management
G
Solution Assessment, Validation and Implementation
G
Project Evaluation: Putting It All Together
G
GGarden Grove
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extension.fullerton.edu/professionaldevelopment
CERTIFICATE IN
Corporate Security Management
The Program Over the next decade, there will be a significant need to develop the next generation of security management leaders. A study by the American Society for Industrial Security (ASIS) indicates that 60 percent of the professionals currently in security management roles have worked in the industry for over 20 years. The current pipeline of knowledgeable and skilled security managers available to replace the soon retiring professionals is limited. The ASIS study further emphasized that only five percent of today’s security professionals have been in the industry for less than 10 years; therefore, it is crucial for the industry to close the gap in this discrepancy. This program has been designed to give you an applied understanding of physical, personal and information security, contemporary investigation methods, practical knowledge of the security industry, and business communication and management skills. You will gain the knowledge required to skillfully manage a security operation that includes communicating security plans to corporate executives. A certificate in corporate security management will provide you with the necessary skills to manage the extensive security aspect of an organization. It is the objective of this program to intertwine security knowledge and managerial skills so that you are able to lead a security operation in a corporate setting. The Certificate in Corporate Security Management consists of five required courses totaling 66 hours of lecture and discussion. 6.6 Continuing Education Units will be awarded to the certificate graduate.
Program Objectives n Understand the history and future of the security profession n Identify and discuss security risks and threats n Understand the tools and operation of information security management n Understand the methods of information technology security management n Demonstrate an understanding of leadership skills necessary to lead and manage corporate security
Who Should Attend n Current supervisors and security managers seeking an industry update and to enhance their upward mobility n Individuals interested in security management as a career path n Individuals in an entry-level security position who would like to move into management n Ex-law enforcement (federal, state, local) and ex-military personnel entering the industry n Non-security professionals with responsibility for oversight of security organizations n HR professionals in legal, financial and risk management n IT Security or general IT professionals interested in the field
For More Information extension.fullerton.edu/professionaldevelopment or contact Veronica Martinez, 657.278.3123, vmartinez@fullerton.edu
C ours e S c h e d u l e - C o rp o rat e S e c u ri t y M an a g e m e n t CLASS
Fall 2013
Winter/Spring 2014
The Security Profession Today
G G
Physical Security: Sustaining a Safe Workplace
G G
Personnel Security: Creating a Safe Workforce
G G
Safeguarding Proprietary Information
G G
Summer 2014
Security Administration & Management: Being the Leader
G
Information Technology Security
G G
Contemporary Issues
G G
GGarden Grove
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FALL 2013 | 5
CORPORATE SECURITY MANAGEMENT
The Classes The Security Profession Today SBAE 6422 (0.4 CEUs/4 hours) Prerequisite: none. The corporate security profession has emerged as one of today’s fastest growing industries. Currently, there is significant demand for knowledgeable professionals to fill managerial roles. This class is an introduction to the changing environment of the security industry. Discussions will examine the history of the security profession, future directions of the security industry, legal aspects of corporate security, career opportunities, and the skills necessary to obtain a management position in this field. G Lecture: 8 a.m.-12 p.m., Sa, 9/7, Garden Grove 159, 1 mtg Instructor: H. Aldava, CPP, Sr. Manager Security Operations, Site Security Manager, RAND Corporation Class: E137-21615I Fee: $120
Personnel Security: Creating a Safe Workforce SBAE 6424 (1.2 CEUs/12 hours) Prerequisite: none. Corporate security managers are responsible for the overall security of an organization, and ensuring that the people within the organization can be trusted. This class is an in-depth look at protecting an organization from irresponsible employees and unwelcome visitors. You will learn how to conduct pre-employment background checks, evaluate the need for limiting access to a facility, establish visitor controls, and train employees to understand the need for security operations. Discussions will also include a review of techniques used to manage outsourced personnel. G Lecture: 8 a.m.-12 p.m., Sa, 10/19-11/2, Garden Grove 150, 3 mtgs Instructor: E. Halibozek, Corporate Vice President of Security, Northrop Grumman Corporation Class: E137-21617I Fee: $360
Safeguarding Proprietary Information Physical Security: Sustaining a Safe Workplace SBAE 6423 (1.2 CEUs/12 hours) Prerequisite: none. Corporate security begins with the physical location. It is the role of the security manager to maintain a safe environment for employees, customers and guests. You will explore the key components for securing a facility, focusing on architectural elements, protective barriers, lighting, lock and key controls, entry/exit controls and much more. You will also gain an understanding of how to manage a security guard operation and how to evaluate the effectiveness of a company’s physical security through threat analysis. G Lecture: 8 a.m.-12 p.m., Sa, 9/21, Garden Grove 257; 9/28, Garden Grove 253; 10/5, Garden Grove 257, 3 mtgs Instructor: B. Iannone, President, Iannone Security Management, Inc. Class: E137-21616I Fee: $360
SBAE 6955 (0.8 CEUs/8 hours) Prerequisite: none. Proprietary information loss can occur through various channels and it is the corporate security managers’ responsibility to assess the risk, identify safeguarding measures and implement security breach procedures. The course will discuss the historical, philosophical, and legal basis of government and proprietary security programs. In addition, the participants will understand the proprietary information and intellectual property developed by private industry, as well as government requirements for the protection of information affecting national security. The class discussion will explore safeguarding measures to include information identification, threat/vulnerability analysis, and protective countermeasures. Security personnel, policies/procedures, systems, and equipment will also be reviewed as they relate to the physical measures designed to safeguard proprietary information, intellectual property and material. G Lecture: 8 a.m.-12 p.m., Sa, 11/16-11/23, Garden Grove 150, 2 mtgs Instructor: B. Iannone, President, Iannone Security Management, Inc. Class: E137-21636I Fee: $240
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extension.fullerton.edu/professionaldevelopment
CORPORATE SECURITY MANAGEMENT
Security Administration & Management: Being the Leader SBAE 6427 (1.2 CEUs/12 hours) Prerequisite: none. More and more corporate security managers function as leaders within an organization. As a leader, security managers must be able to maintain operational security, understand the business side of the corporation, and communicate with other leaders in the organization. This class provides you with an understanding of how corporations are structured and the importance of continuity planning. You will gain a working knowledge of business practices, which includes the language of business, forming committees, writing reports, budgets and other metrics used to analyze the benefits of a security operation. Program management skills will be developed through a class project that integrates the knowledge acquired throughout the program.
Contemporary Issues SBAE 6957 (1.2 CEUs/12 hours) Prerequisite: completion of the previous six classes of this certificate program. The corporate security world evolves as quickly as the emergence of new types of threats. The responsibilities of corporate security professionals also continue to broaden and become more integrated with other aspects of corporate strategies. Various contemporary issues that may impact the corporate environment are explored in this course including, but not limited to, business continuity, workplace violence, civil disturbance, labor issues, and executive protection. You will gain sufficient knowledge of these issues and their potential consequences to the organization as well as the available countermeasures to lessen or eliminate their impact. See course schedule for next offering.
See course schedule for next offering.
Information Technology Security SBAE 6956 (0.8 CEUs/8 hours) Prerequisite: Personnel Security: Creating a Safe Workforce, Physical Security: Sustaining a Safe Workplace, Safeguarding Proprietary Information, Security Administration & Management: Being the Leader, The Security Profession Today. Information technology security (or “Cyber Security�) is a constant challenge for organizations. Lack of security not only puts sensitive data at risk, but can also cost your company time, revenue, and resources. This class is an overview of the critical elements in the development of an Information Technology Security program from a compliance and risk-management perspective. Securing and managing electronically stored information is critical to the future of private, public and government organizations. The course identifies scalable solutions to help protect information from data security risks using safeguard measures including information identification, threat/vulnerability analysis, protective countermeasure, and enterprise risk management. See course schedule for next offering.
657.278.2611
FALL 2013 | 7
CERTIFICATE IN
Professional Office Administration
The Program An increase in sophisticated office technology and organizational restructuring has resulted in greater responsibilities for administrative professionals, including roles once reserved for managerial staff. In addition to increased responsibilities, administrative professionals are expected to play an integral role in mastering new office technologies and business operational process in support of a highly effective workplace that meets both internal and external customer needs.
Who Should Attend This program provides excellent professional development for Office Administrators in the fields of: n Education n Healthcare n Banking n Legal services n Manufacturing n Construction
In response to these new responsibilities, there is also an increased demand for additional in-depth knowledge in topics that reinforce the skill sets required in business today. Therefore, as administrative functions become more technologically integrated into the work process, administrative professionals are expected to have more formal education in office administration.
n Insurance
The Certificate in Professional Office Administration is designed to promote the development of Administrative Professionals and enhance their career goals and performance outcomes. This results in improvement of the organization’s overall efficiency. The certificate consists of six required courses totaling 54 hours of lecture and discussion. 5.4 Continuing Education Units (CEUs) will be awarded to the certificate graduate.
Students beginning the Certificate in Professional Office Administration are expected to have a high school degree or equivalent and basic keyboarding skills.
n Investments and Finance n Real Estate n Government n Business Services
Eligibility
For More Information extension.fullerton.edu/professionaldevelopment or contact Teresa Musselman, 657.278.8392, tmusselman@fullerton.edu
Program Objectives Upon Certificate completion, graduates will be able to: n Explain and identify the differences and similarities of internal and external customers n Recognize how positive customer relationships benefit the organization n Organize, process and respond to electronic and paper communications to better facilitate the flow of information in the workplace n Use effective business writing and verbal communications in completion of individual and team tasks n Set effective goals for work completion n Apply effective Internet research techniques n Plan successful meetings
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PROFESSIONAL OFFICE ADMINISTRATION
The Classes Problem Solving Skills for Outstanding Performance SBAE 6379 (1.2 CEUs/12 hours) Prerequisite: Effective Goal Setting. Organizations desiring to promote problem solving among employees need a structured methodology for problem resolution, consistent application of that methodology and communication to all employees regarding organizational expectations. Participants in this class will have an opportunity to learn how to identify problems involving people, systems, work flow, information and communications. Class discussions will focus on identifying the root cause of a problem incorporating problem analysis using Pareto (the 80-20 rule) and cause and effect diagrams. The primary techniques involved in generating solutions for problems and how to implement proposed solutions will also be explored.
Plain Speaking: How to Communicate Successfully SBAE 6376 (0.9 CEUs/9 hours) Prerequisite: none. Clear and understandable communication utilizing a variety of media is an organizational expectation of all employees. Professional office administrators are expected to communicate with tact and diplomacy to assist in building and maintaining powerful business relationships. You will explore communication techniques that enhance understanding and increase effective communications in a business environment. Influencing others through effective communication using a variety of communication strategies will also be examined. O Online: 9/16-10/6 Instructor: B. McDowell, lecturer Class: E137-21612F Fee: $400
See course schedule for next offering.
Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
Effective Goal Setting
Customer Satisfaction and Focus
SBAE 6378 (0.9 CEUs/9 hours) Prerequisite: none. The successful development of personal and professional goals which are well thought out and utilize time-tested strategies and techniques are the focus of this class. You will be introduced to the knowledge and skills necessary to determine personal and professional goals that are meaningful and obtainable. The SMARTER model for writing goals (i.e. Specific, Measurable, Achievable, Realistic, Time Bound, Evaluate and Reward) will be examined. O Online: 8/19-9/8 Instructor: S. Leavy, MFT Class: E137-21614F Fee: $400 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
657.278.2611
SBAE 6374 (0.9 CEUs/9 hours) Prerequisite: none. To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining customer loyalty. This class will discuss the definition of customer-driven organizations, the benefit to customers of strategic relationships, the importance of both internal and external customer relationships, and how to identify key customers. O Online: 10/14-11/3 Instructor: M. Fernandez, Jr., Principle, MFI Class: E137-21610F Fee: $400 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
FALL 2013 | 9
PROFESSIONAL OFFICE ADMINISTRATION
Writing for the Professional Business Environment
Successful Meeting Planning SBAE 6375 (0.6 CEUs/6 hours) Prerequisite: none. Discover the basics needed to plan and produce successful meetings that meet the needs and objectives of your audience. Identify basic principles associated with the financial aspects of your meeting. You will also receive tips for budgeting success and cost saving ideas. Learn how to relate the meeting’s purpose to the meeting site by exploring the different types of facilities available and space requirements. You will cover the elements of a contract and the perspective of the vendor. And you will learn what is negotiable and how to increase leverage.
SBAE 6377 (0.9 CEUs/9 hours) Prerequisite: none. Business has become more information based, which has created an increased need for reports, memos, letters, and emails. Written communication that is free of errors, factually correct, concisely written, convincing, and complete is an expectation in any business environment. Business writing must communicate clearly and quickly. In this class, you will learn the various strategies associated with different writing purposes and the professional business writing process of gathering and organizing information, drafting, revising, and editing for maximum clarity and impact.
O Online: 12/9-12/22 Instructor: S. Passalacqua, MFT Class: E137-21611F Fee: $250
O Online: 11/11-12/1 Instructor: B. McDowell, Lecturer Class: E137-21613F Fee: $400
Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
C ours e S c h e d u l e - Pr o f e s s i o n al O f f i c e A d m i n i st ra t io n CLASS
Winter/Spring 2014
Summer 2014
Problem Solving Skills for Outstanding Performance
Fall 2013
O
O
Effective Goal Setting
O
O
Plain Speaking: How to Communicate Successfully
O
O
Customer Satisfaction and Focus
O
O
Writing for the Professional Business Environment
O
O
Successful Meeting Planning
O
O
O Online
10 | FALL 2013
extension.fullerton.edu/professionaldevelopment
CERTIFICATE IN
Professional Fiduciary Management
The Program As millions of Baby Boomers age, there will be an increasing need for professional fiduciaries who can be entrusted with the management of the property, finances and care of those individuals incapable of performing these activities for themselves. The Professional Fiduciaries Act became law in California in 2006. This law requires all professional fiduciaries to be licensed by the state of California, beginning in 2008. To be eligible for licensure, you must obtain 30 hours of continuing education prior to applying for a license. After passing the licensing examination, fiduciaries may use the title, “professional licensed fiduciary”. As a requirement for licensure, an applicant must pass the licensing examination administered by the California Professional Fiduciaries Bureau. The 30 hours of pre-licensing education courses must be provided by an educational program approved by the Bureau. California State University Fullerton is approved by the California Professional Fiduciaries Bureau as an educational provider. On completion of the Certificates in Professional Fiduciary Management for Conservators and Trustees you will have a comprehensive understanding of the standards and practices, legal and ethical considerations of professional fiduciary management. Areas of focus include the prudent use and protection of a protected person’s assets, advance health directives, accounting and recordkeeping, management of assets as well as execution or administration of a will, and/or management of a trust. The Certificate in Professional Fiduciary Management for Conservators includes four required classes totaling 60 hours consisting of 6.0 Continuing Education Units (CEUs).* The Certificate in Professional Fiduciary Management for Trustees includes four required classes totaling 60 hours consisting of 6.0 Continuing Education Units (CEUs).*
657.278.2611
Cal State Fullerton meets the standards and guidelines set forth by the California Board of Accountancy to offer Continuing Professional Education (CPE) credit and maintains responsibility for this program. The following three classes qualify for 14.4 hours of Continuing Professional Education (CPE) credit respectively as required by the California Board of Accountancy for licensed professionals: Trust Administration and Management, Accounting and Record Keeping for Positions of Trust and Management of the Investment Portfolio. *Minimum Continuing Legal Education (MCLE) Credit: Cal State Fullerton University Extended Education certifies that Standards and Practices in Professional Fiduciary Management has been approved for MCLE credit by the State Bar of California and qualifies for 15 hours of MCLE credit.
Eligibility There are no prerequisites to this program. However, to be eligible for a certificate, students taking this program must show proof of one of the following: n A bachelor’s degree from an accredited university; or n At least five years of experience working in fiduciary management or geriatric care; or n At least 60 semester units of college-level work and permission of the program manager Note: ** California State University, Fullerton (CSUF), University Extended Education (UEE) does not guarantee that a student will qualify for examination eligibility, as defined by the Professional Fiduciary Act, after completion of the CSUF Professional Fiduciary Management certificate program. To view the licensing exam eligibility requirements and code of regulations visit the Professional Fiduciary Bureau website here: http://www.fiduciary.ca/gov/. Out of state students taking the courses may be subject to different requirements.
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PROFESSIONAL FIDUCIARY MANAGEMENT
REQUIRED CLASSES
The Classes
Students must complete the following classes and meet the eligibility requirements prior to receiving a certificate:
REQUIRED CLASSES FOR BOTH CERTIFICATES
n Standards and Practices in Professional Fiduciary Management
HANDS-ON
Standards and Practices in Professional Fiduciary Management
n Trust Administration and Management
SBAE 4704 (1.5 CEUs/15 hours) Prerequisite: none. Fiduciaries serve by court appointment as conservators or guardians and may serve by contract as trustees, representative payees, or as agents under powers of attorney. Gives an overview of various positions of trust, legal definitions, and duties. Special attention is given to changing legal status and liabilities of fiduciary practitioners. This class meets the qualifications for 15 hours of MCLE credit.
n Accounting and Record Keeping for Positions of Trust Additional Required Class for Conservators n Conservatorship of Protected Persons and Advance Health Directives Additional Required Class for Trustees n Management of the Investment Portfolio
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
Textbook/Materials: Required: Handbook for Conservators, 2002 Edition (latest edition). This is available online at http://www.courts.ca.gov/ documents/handbook.pdf O Online: 9/9-10/14 Instructor: J. Etienne, Private Fiduciary Class: E137-21602T Fee: $455 O Online: 10/28-12/2 Instructor: J. Etienne, Private Fiduciary Class: E137-21603T Fee: $455 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
C ours e S c h e d u l e - Pr o f e s s i o n al F i d u c i ar y M an a g e m e nt CLASS
Fall 2013
Winter/Spring 2014
Standards and Practices in Professional Fiduciary Management
O O
Trust Administration and Management
O O
Accounting and Record Keeping for Positions of Trust
O O
Additional Class for Conservators Conservatorship of Protected Persons and Advance Health Directives O O
Additional Class for Trustees Management of the Investment Portfolio
O O
OOnline
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extension.fullerton.edu/professionaldevelopment
PROFESSIONAL FIDUCIARY MANAGEMENT
Trust Administration and Management SBAE 6951 (1.5 CEUs/15 hours) Prerequisite: Standards and Practices in Professional Fiduciary Management or permission of program manager. A fiduciary who assumes the role of a trustee managing a trust has only the responsibility of acting on behalf of the beneficiary as defined and outlined within the trust document. This course identifies normal business practices that are used and required as to the management of assets during normal course and scope of the duties set forth by the trust for the trustee. In class discussions participants will review case studies that could be factors in decisions required of the trustee. Topics will also include a detailed review, but not a legal interpretation, of the law as it pertains to the duties of a trustee. Textbook/Materials: Required: Handbook for Conservators, 2002 Edition (latest edition). This is available online at http://www.courts.ca.gov/ documents/handbook.pdf O Online: 9/9-10/14 Instructor: J. Etienne, Private Fiduciary Class: E137-21634T Fee: $455 O Online: 10/28-12/2 Instructor: J. Etienne, Private Fiduciary Class: E137-21635T Fee: $455 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
Accounting and Record Keeping for Positions of Trust SBAE 6488 (1.5 CEUs/15 hours) Prerequisite: Standards and Practices in Professional Fiduciary Management or permission of program manager by calling 657.278.8664. A conservator or trustee has legal status. The conservator is responsible via court appointment to a protected person. Through a contract, a trustee is responsible to the beneficiaries of a trust. In both cases, fiduciaries must show and document prudent use and protection of the assets they are managing. Get an overview of the accounting and record keeping procedures that a fiduciary uses to document all transactions and protect the fiduciary. Class lectures and discussions review the accepted standards for tracking accounts, record keeping, and accounting procedures. Class discussions also provide suggestions on how to avoid situations or procedures that could be interpreted as conflicts of interest or otherwise be unethical. Textbook/Materials: Required: 2013 California Probate Code Annotated Edition ISBN: 978-0314652706. Also available online (nonannotated) at: http://www.leginfo.ca.gov/.html/ prob_table_of_contents.html O Online: 9/23-10/27 Instructor: P. Eldredge, Owner/President, Estate Minders, Inc. Class: E137-21618T Fee: $455 O Online: 10/28-12/2 Instructor: P. Eldredge, Owner/President, Estate Minders, Inc. Class: E137-21619T Fee: $455 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
657.278.2611
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PROFESSIONAL FIDUCIARY MANAGEMENT
ADDITIONAL CLASS FOR CONSERVATORS
Conservatorship of Protected Persons and Advance Health Directives SBAE 4705 (1.5 CEUs/15 hours) Prerequisite: Standards and Practices in Professional Fiduciary Management or permission of program manager by calling 657.278.8664. A conservatorship typically begins with an assessment of the needs of an incapacitated person including health care, insurance coverage, living arrangements, and social circumstances. This course takes participants through the process of identifying and obtaining the services needed within the finances available from the courts or the estate of a conservatee. In addition to identifying the range of services and resources available to the conservator, the course also reviews health care decisions and the components of the advance health care directive. Class discussions emphasize the importance of good communication skills to maintain good relations with family members and various professionals encountered in the execution of conservator duties. Textbook/Materials: Required: Handbook for Conservators, 2002 Edition (latest edition). This is available online at http://www.courts.ca.gov/ documents/handbook.pdf O Online: 9/9-10/14 Instructor: J. Quinn, PhD., Licensed Professional Fiduciary & Geriatric Care Manager, Senior Planning Services Class: E137-21604T Fee: $455 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
ADDITIONAL CLASS FOR TRUSTEES
Management of the Investment Portfolio SBAE 6492 (1.5 CEUs/15 hours) Prerequisite: Trust Administration and Management or permission of program manager by calling 657.278.8664. The trustee who manages and invests the assets of a trust is subject to legal codes calling for prudence and consideration of the purposes, terms, distribution requirements, and other circumstances of the trust. The primary legal code to which trustees and many other fiduciaries are subject to is the Uniform Prudent Investor Act, which requires trustees to follow modern portfolio theory and implement sophisticated approaches to investment that take into account the proper risk to return ratios. Whether management of the portfolio is partially or completely delegated to an agent, the trustee is obliged to use reasonable care in the selection and oversight of the agent. The trustee must therefore be familiar with standard practices and laws governing the proper management of the trust investment assets. This course provides a detailed discussion of the requirements of the Uniform Prudent Investor Act pertaining to portfolio management as well as acceptable practices within the context of the code and the need to consider general economic conditions, tax consequences, the need for liquidity, and preservation of capital. Class lectures and discussion also provide a review of the basic mechanics of forming and implementing an investment strategy. Textbook/Materials: Required - CA Probate Code Sections 2101 available online at: http:// www.leginfo.ca.gov/.html/prob_table_of_ contents.html O Online: 9/9-10/14 Instructor: L. Anke, CEO, Prudent Investors Network, Inc.;T. Ong, President, Prudent Investors Network, Inc. Class: E137-21620T Fee: $455 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
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CERTIFICATE IN
User Experience and Customer-Centered Design The Program Customer/User Experience is an emerging trend that furthers organizational and business goals as well as performance. In this certificate, you will learn about a user-focused business process that integrates cross-disciplinary research, design, and usability testing methodology to elicit effective end-user interactions and satisfaction with a company?s products. The program will focus on establishing knowledge of the fundamental elements which comprise User/Customer Experience beginning with the understanding the importance of usercentered thinking, justification through research, planning, design implementation and usability assurance processes as well as the importance of developing a solid business case.
Who Should Attend n Business Analysts and Consultants n Business Intelligence/Web Analytics Professionals n Customer Relationship Management Practitioners n Decision-maker, Executive and ManagerLevel Individuals n Human Factors Practitioners n Industrial and Product Design Practitioners n Information Architects n Interaction Designers n Library Science Practitioners n Medical Device and Appliance Designers
The Certificate in User Experience and Customer-Centered Design consists of six required courses totaling 90 hours of lecture and discussion. 9.0 Continuing Education Units will be awarded to the certificate graduate.
n Mobile Applications Developers
Program Objectives
n Project Team Leaders/Project Managers/ Scrum Masters
Graduates of this certificate program will: n Understand the fundamental principles and functions in User/Customer Experience and its relationship to human-centered research and usability assurance n Understand and justify the business case and architecture that enables user-centered design implementation n Understand the role and relevancy of humancentered research in the user-centered design process n Identify and discuss best practices in the gathering and documentation of user-centered data
n Organizations seeking training for employees and employee teams n Product Managers
n Software and Application Developers n Software Engineers n Technical Writers n Usability Analysts/Researchers n Visual/Graphic/User Interface Designers n Website Developers and Administrators
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
n Understand and apply the principles and methods of user-centered design n Understand the use of and application of wireframing and prototyping methods in a user-centered design context n Understand the principal elements, methods and concepts of usability testing and its role in User/Customer Experience
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USER EXPERIENCE AND CUSTOMER-CENTERED DESIGN
Analysis and Planning for User-Centered Design
The Classes
SECS 6796 (1.8 CEUs/18 hours) Prerequisite: none. Whether designing web sites, applications or a medical device interface, the process of evoking a positive user experience begins with a well-planned user-centered design methodology. This methodology is based upon an understanding of human cognition and behavior and supported by solid, well-scrutinized user data. You will examine the gathering and use of research, data and analyses to inform the conceptual design process, as well as the use of data to link desired outcomes to design specifications. Diverse considerations in the conceptualization phase will be reviewed, including design life cycle, usability criteria, device versus digital, and development of user documentation.
Introduction to UX and UX Research SECS 6952 (1.5 CEUs/15 hours) Prerequisite: none. User Experience–the crafting of effectual interactions between users and products or technology–has emerged as one of the fastest growing specializations in today’s business world. Increasingly, organizations are recognizing the value and need to invest in usercentered design and usability testing to gain competitive advantages and increase profitability. This course will provide an introduction to the varied disciplines, methods and sound business principles that comprise a user-centered design process. You will explore the evolution of this specialization, the relationship between elements of User Experience such as humancentered research, Human Factors engineering, information architecture, interaction design and usability principles. Using real-world examples, discussions will also examine the make-up and implementation of a user-centered process within a business or goal-driven organization.
Textbook/Materials: Recommended: Observing the User Experience: A Practitioner’s Guide to User Research, 1st Ed, 2003 (ISBN 9781558609235). Available at www.titanbookstore.com. G Lecture: 9 a.m.-4 p.m., Sa, 9/28-10/12, Garden Grove 160, 3 mtgs Instructor: H. Bienstock; S. Kelly Class: E137-21661W Fee: $780
Textbook/Materials: Required: Research Methods in Human-Computer Interaction (ISBN 9780470723371). Available at www.titanbookstore.com G Lecture: 9 a.m.-3 p.m., Sa, 9/7-9/21, Garden Grove 160, 3 mtgs Instructor: S. Kelly Class: E137-21665W Fee: $650
C ours e S c h e d u l e - U s e r Ex p e ri e n c e an d C u st o m e r- Ce nt e re d De s ign CLASS
Fall 2013
Winter/Spring 2014
Summer 2014
Introduction to UX and UX Research
G G
Analysis and Planning for User-Centered Design
G G
User-Centered Design for Web and Mobile Interfaces
G G
Prototyping User-Centered Design Solutions
G G
Concepts and Practices in Usability Testing
G G
Selling Customer Experience and User-Centered Design to Management
G
GGarden Grove
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USER EXPERIENCE AND CUSTOMER-CENTERED DESIGN
User-Centered Design for Web and Mobile Interfaces SECS 6953 (1.5 CEUs/15 hours) Prerequisite: none. The User-Centered Design process is an efficient and cost effective way to create intuitive and compelling interfaces. You will gain an in-depth look at the key principles used to create low fidelity prototypes - wireframes - for web and mobile interfaces. You will also examine the information needed to inform your designs. Then you will learn how to create wireframes for both website and mobile applications. There will be a heavy emphasis on the practicum portion to give real-world experience with these skills. There will also be a review of next steps, documenting designs and working with visual designers and developers to translate designs into reality. Textbook/Materials: Required: The Web Designer’s Roadmap. (ISBN: 9780987247858). Available at www.titanbookstore.com. G Lecture: 9 a.m.-3 p.m., Sa, 10/19-11/2, Garden Grove 160, 3 mtgs Instructor: W. Eichenbaum Class: E137-21666W Fee: $650
Prototyping User-Centered Design Solutions SECS 6803 (1.2 CEUs/12 hours) Prerequisite: User-Centered Design for Web and Mobile Interfaces. In order to effect skillful execution of a design solution, User Experience practitioners need to learn to apply theory and technique at the earliest stages of design exploration. In this course you will build upon key concepts and methods learned in User Centered Design Principles and Methods. You will learn and apply important hands-on wireframing and prototyping methods using real-world tools and techniques. The focus will be on developing demonstrable skills and a solid understanding of the prototyping process. G Lecture: 9 a.m.-4 p.m., Sa, 11/16-11/23, Garden Grove 160, 2 mtgs Instructor: S. Kelly Class: E137-21662W Fee: $520 Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
657.278.2611
Concepts and Practices in Usability Testing SECS 6808 (1.8 CEUs/18 hours) Prerequisite: none. Usability assurance methods, employed throughout the planning, testing and analysis phases of product or service deployment, offer the User Experience practitioner the tools to assess the efficacy of a product’s design elements and users’ perceptions of benefit. You will examine the varied components of usability test design, implementation, and analyses and reporting of actionable results. You will focus on the fundamentals of usability testing using research and the application of principles and techniques through real-world examples. Textbook/Materials: Recommended: Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research, 2nd Ed, 2012 (ISBN 9780123848697). Available at www.titanbookstore.com. G Lecture: 9 a.m.-4 p.m., Sa, 12/7-12/21, Garden Grove 160, 3 mtgs Instructor: H. Bienstock Class: E137-21663W Fee: $780
Selling Customer Experience and UserCentered Design to Management SECS 6954 (1.2 CEUs/12 hours) Prerequisite: completion of the previous five classes of this certificate program. You will learn how to use everything you have learned to create the business case to convince management to invest in user-centered design and customer experience. This is the crucial step that is ignored by too many professionals who feel that exciting designs or carefully crafted experiences should sell themselves. The truth is that you must be able to demonstrate both the financial cost to the business of having a poor design or experience as well as the financial benefit of the outstanding change you propose. You need to identify a problem worth solving and define the measures by which success will be measured. The goal is to sell management on the idea that the time, resources, and money spent on designing and creating the solution is a business investment rather than an expense. See course schedule for next offering.
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CERTIFICATE IN
Human Resources Management ONE-SEMESTER PROGRAM
The Program Superior human resources management can provide a significant competitive advantage. Human resources managers need to be viewed as fulfilling an integral and strategic role in the organization. This program will equip you to meet the human resources challenges of the 21st century. Graduates will be prepared to help their organizations through effective management of human resources in a diverse and changing environment. The Certificate in Human Resources Management consists of five required courses totaling 68 hours of lecture and discussion. The certificate graduate will receive 6.8 Continuing Education Units (CEU’s), a nationally recognized unit used for professional development.
Human Resource Certification Institute (HRCI) recertification credit hours are available for those who are PHR/ SPHR certified. This certificate program has been approved for up to 68 recertification credit hours. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
Program Objectives Graduates of the certificate program will: n Have a comprehensive overview of the field of human resources management n Know where and how to find employable staff in a full employment economy n Be familiar with the varied aspects of employment law
Who Should Attend n Current supervisors and human resources managers n Anyone interested in human resources as a career path n Employees with human resources responsibilities n Clerical or entry-level employees who would like to move into management
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
The Classes Fundamentals of Human Resources Management SBAE 4518 (1.2 CEUs/12 hours) Prerequisite: none. The human resources manager should be viewed as an integral and important part of an organization, working toward common stated goals. This class is designed to give you an introduction to the changing environment of the industry, including a history of human resources, and current issues and trends. G Lecture: 9 a.m.-4 p.m., Sa, 9/14-9/21, Garden Grove 158, 2 mtgs Instructor: A. Knowles, HR Consultant, NorthCreek HR Consulting LLC Class: E137-21599N Fee: $315
n Be aware of the importance of communication skills, both verbal and written, in the retention of good employees n Be knowledgeable of the various strategies and plans for employee compensation
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HUMAN RESOURCES MANAGEMENT
Finding and Keeping Quality Employees
Compensation, Benefits and Reward Systems
SBAE 4519 (1.2 CEUs/12 hours) Prerequisite: none. The most important thing a human resources manager can do for an organization is to attract and retain employees who agree with organizational goals and objectives, and are willing to work toward accomplishing them. This class will assist in the development of skills needed to recruit, select and retain qualified employees by teaching basic staffing practices and strategies.
SBAE 4951 (1.6 CEUs/16 hours) Prerequisite: none. Learn about compensation and benefits programs and how they contribute to achieving organizational strategies. You will learn the role of benefits and services in an organization and become familiar with the uses of compensation, benefits and reward systems, job evaluation, and salary structures and packages.
Textbook/Materials: Required - Recruiting, Interviewing, Selecting & Orienting New Employees, 5th Edition (ISBN 9780814420249). Available at www.titanbookstore.com.
Textbook/Materials: Recommended Compensation, 9th Ed. (ISBN: 9780072969412). G Lecture: 9 a.m.-4 p.m., Sa, 10/19-10/26; 9 a.m.-1 p.m., Sa, 11/2, Garden Grove 158, 3 mtgs Instructor: S. Pichler, Assistant Professor, Department of Management, CSUF Class: E137-21605N Fee: $350
G Lecture: 9 a.m.-4 p.m., Sa, 9/28-10/5, Garden Grove 158 & 159, 2 mtgs Instructor: C. Jeffreys, Founder, Jeffreys Talent Management Class: E137-21600N Fee: $315
Current Issues in Employment Law
Employee Relations in a Changing Environment
SBAE 4952 (1.6 CEUs/16 hours) Prerequisite: none. Compliance with federal and state laws and regulations is a necessary part of the human resources function. This creates a work environment that is balanced between employer and employee rights and responsibilities. You will discuss and explore the critical laws and regulations affecting human resources management, giving particular attention to discrimination, sexual harassment, health and safety issues and workers’ compensation.
SBAE 4521 (1.2 CEUs/12 hours) Prerequisite: none. Explore the economic and social factors that affect employees, including unionization and collective bargaining agreements. You will learn about the various applications of performance appraisals and evaluations, how to document employee activity, and how to conduct an employee investigation. Textbook/Materials: Recommended Human Resource Management, 13th Edition (ISBN 9780538453158). Available at www. titanbookstore.com.
G Lecture: 9 a.m.-4 p.m., Sa, 11/23-12/7 (no mtg 11/30); 9 a.m.-1 p.m., Sa, 12/14, Garden Grove 158, 3 mtgs Instructor: D. Evans, Senior Attorney, Liebert Cassidy Whitmore Class: E137-21606N Fee: $350
G Lecture: 9 a.m.-4 p.m., Sa, 11/9-11/16, Garden Grove 158, 2 mtgs Instructor: D. Bender, Managing Partner, Onyx Global HR LLC Class: E137-21601N Fee: $315
C ours e S c h e d u l e - Hu m an R e so u rc e s M an a g e m e n t CLASS
Fall 2013
Winter/Spring 2014
Summer 2014
Fundamentals of Human Resources Management
G G G
Finding and Keeping Quality Employees
G G G
Employee Relations in a Changing Environment
G G G
Compensation, Benefits and Reward Systems
G G G
Current Issues in Employment Law
G G G
GGarden Grove
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CERTIFICATE IN
Leadership Development Program Objectives
The Program
Graduates of the certificate program will be able to:
Realize your leadership potential in this certificate program designed for emerging leaders. The current management emphasis on teams and teamwork makes leadership skills critical to success in today’s workplace. You begin by assessing the attributes, skills, knowledge and personal goals that you bring to the role of leadership.
n Identify those qualities which characterize a potential leader n Learn to build a performance-driven organization n Identify and use elements of coaching and mentoring
You will learn what it means to lead with a vision. You will also examine the nature of strategic leadership and develop a better understanding of your purpose and role within the organization. Classes are led by seasoned experts in coaching, mentoring and teams.
n Discover techniques and methodologies that contribute to team productivity n Recognize the importance of helping individuals identify needed core competencies n Measure the impact of coaching on organizational performance
The Certificate in Leadership Development includes six courses totaling 36 hours of lecture and hands-on experience. The certificate graduate will receive 3.6 Continuing Education Units (CEUs).
n Realize the importance of organizational culture in employee retention n Understand the impact of gender and cultural diversity has on organizational performance
Who Should Attend n Emerging leaders n Employees seeking leadership capabilities n Employees of organizations with 20-200 employees without an internal leadership training program n Managers who want to know how to identify leaders
For More Information extension.fullerton.edu/professionaldevelopment or contact Jennifer Cannon-Gray, 657.278.2761, jcannon-gray@fullerton.edu
C ours e S c h e d u l e - Le ad e rsh i p D e ve l o p m e n t CLASS
Fall 2013
Winter/Spring 2014
Developing the Leader Within
G G
Forming and Working in a Team
G G
Coaching Skills for Emerging Leaders
G G
Mentoring for Employee Development
G G
Performance Leadership - Leading through Continuous Change
G G
Organizational Leadership
G G
GGarden Grove
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LEADERSHIP DEVELOPMENT
The Classes Developing the Leader Within SBAE 6006 (0.6 CEUs/6 hours) Prerequisite: none. This class is designed to assist leaders in developing a better understanding of their strengths. “Know thyself� is an integral part of understanding leadership style. Leaders who understand how their style impacts others have a definite advantage when it comes to motivating and inspiring. Through a series of self-assessment and in-depth discussions, you will begin to see the impact your attributes, skills, and knowledge can have on team performance and morale. G Lecture: 7-10 p.m., TTh, 9/5-9/12, Garden Grove 257, 2 mtgs Instructor: T. Porter, Director, Human Resources & Administration Kawasaki Motors Corp., USA Class: E137-21731W Fee: $195
Coaching Skills for Emerging Leaders SBAE 6008 (0.6 CEUs/6 hours) Prerequisite: none. Coaching allows a leader to give immediate and timely feedback. It also allows you to be involved in the professional growth of individuals or a team in a dynamic fashion. You will address basic coaching techniques with a focus on listening and communication skills. You will also learn to identify professional development goals to help employees grow within their jobs. Through hands-on exercises, you will practice applying appropriate coaching skills with employees of differing needs. G Lecture: 7-10 p.m., TTh, 10/3-10/10, Garden Grove 257, 2 mtgs Instructor: M. Fernandez, Jr., Principle, MFI Class: E137-21733I Fee: $195
Forming and Working in a Team SBAE 6007 (0.6 CEUs/6 hours) Prerequisite: none. Leaders aim to motivate, reward, direct, and develop those who work with them. In this class, you will learn to examine the make-up, dynamics, and functionality of a team to understand different approaches. You will learn what it means to lead with a vision, examine leadership styles that would have the greatest impact on team members, and understand the process of generating synergy in the creation of a team. G Lecture: 7-10 p.m., TTh, 9/19-9/26, Garden Grove 257, 2 mtgs Instructor: M. Fernandez, Jr., Principle, MFI Class: E137-21732W Fee: $195
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LEADERSHIP DEVELOPMENT
Mentoring for Employee Development SBAE 6009 (0.6 CEUs/6 hours) Prerequisite: none. Mentoring offers a unique opportunity to develop leaders from within the organization. This approach nurtures commitment and retention, as well as succession planning. The one-to-one approach in which a mentor provides guidance and assistance can foster long-term relationships. In this class, the models and benefits of mentoring will be discussed. Using everyday situations as a backdrop, you will address techniques used in mentoring such as developing personal vision, strategic thinking and determining appropriate goals. G Lecture: 7-10 p.m., TTh, 10/31-11/7, Garden Grove 257, 2 mtgs Instructor: J. Cummings, Principal, Career Management Strategies Class: E137-21735I Fee: $195
Performance Leadership - Leading through Continuous Change SBAE 6010 (0.6 CEUs/6 hours) Prerequisite: none. A team’s performance is defined by its function and purpose with measurable goals and outcomes. Clear vision and direction from leadership enables a team to function at its maximum capability. Leaders must be keenly aware of the options available to help the team reach its goals. You will examine performance management tools and learn the role of a leader in facilitating implementation strategies. You will also discuss the crucial practice of change management as applicable in the performance management process. G Lecture: 7-10 p.m., TTh, 10/17-10/24, Garden Grove 257, 2 mtgs Instructor: M. Fernandez, Jr., Principle, MFI Class: E137-21737I Fee: $195
Organizational Leadership SBAE 6011 (0.6 CEUs/6 hours) Prerequisite: none. Knowing oneself and providing a vision for a team of employees is the first step in organizational leadership. The next step is to take on the responsibility of creating the necessary infrastructure for perpetuating the vision and determining organizational success on a greater scale. In this capstone class, you will examine the nature of strategic leadership and its implication for organizational performance. You will dissect the culture of a work environment to determine a course of action to establish a culture that is open to change, development, and progress. G Lecture: 7-10 p.m., TTh, 11/14-11/21, Garden Grove 257, 2 mtgs Instructor: J. Cummings, Principal, Career Management Strategies Class: E137-21740I Fee: $195
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CERTIFICATE IN
Professional Meeting Planning and Special Events The Program A successful meeting or event doesn’t just “happen.” Creating the right event for the target audience requires careful attention to detail as well as skills in problem solving, negotiation, and project management, plus a substantial infusion of energy and creativity. The certificate in Professional Meeting Planning and Special Events is designed for individuals who wish to learn the core competencies and skills necessary to plan and produce successful meetings, conferences and events. Students will learn the components of meeting and event planning and will be guided step-bystep through the specific topics resulting in the creation of a portfolio-ready project presentation that demonstrates the student’s comprehensive knowledge of the meeting planning and events industry. In addition to fast tracked learning supported by highly-qualified industry professional instructors, students will have the opportunity to participate in site visits as well as interact with and hear from industry speakers and partners. Convenient Saturday classes are designed to provide a dynamic learning experience with extensive interaction between students and instructors. The classes in this program can also provide a foundation for participants who will seek professional designation through the Convention Industry Council, which awards the meeting planning designation known as the Certified Meeting Professional (CMP) or the Certified Special Events Professional (CSEP) designation through the International Special Events Society (ISES). The Certificate in Professional Meeting Planning consists of nine required courses totaling 40 hours of lecture and discussion. The certificate graduate will receive 4.0 Continuing Education Units (CEUs), a nationally recognized unit used for professional development.
657.278.2611
Program Objectives Upon completion of the certificate program, participants will be able to: n Plan events that meet the needs of the audience n Plan cost-effective meals n Select appropriate sites n Negotiate contracts with hotels and other meeting sites n Select audio/visual equipment and determine functional room setup n Prepare and manage meeting and special event budgets n Manage the organization’s participation in exhibitions n Create a project presentation that demonstrates knowledge of the meeting and special events industry and process
Who Should Attend The target audience is defined as: n Organizational meeting planners n Event planners for service organizations n New meeting or event planners n Individuals who are changing careers n Human Resource professionals or administrative managers n Future Certified Meeting Professionals (CMP’s) n Future Certified Special Event Planners (CSEP’s)
For More Information extension.fullerton.edu/professionaldevelopment or contact Denelle Pankratz, 657.278.2605, dpankratz@fullerton.edu
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PROFESSIONAL MEETING PLANNING AND SPECIAL EVENTS
The Classes Planning Successful Meetings and Special Events: Part I SBAE 6587 (0.7 CEUs/7 hours) Prerequisite: none. This comprehensive twopart seminar provides a practical step-by-step approach to the meeting planning and special events process. Learn how to design programs that meet the needs and objectives of your audience and how to evaluate the success of the meeting or event. Discover how to balance the core ingredients of your program such as content speakers, a variety of formats and sequencing of events. Learn to prepare and manage a planning schedule, your blueprint for successful management of a myriad of details. Receive a toolkit of resources, sample forms and checklists. Examine the broad scope of the planner’s role and explore current trends and proven methods essential to planning and producing successful meetings and events. Textbook/Materials: Required - The Convention Industry Council Manual: A Working Guide for Effective Meetings and Conventions, 8th edition. Please purchase required textbook from the Convention Industry Council by visiting their Web site at www.conventionindustry.org.
Planning Successful Meetings and Special Events: Part II SBAE 6588 (0.6 CEUs/6 hours) Prerequisite: none. This continuing session will focus on successful strategies for conducting thorough pre-meetings, on-site and post meetings and event planning. Determine the essentials for managing registration and attendee services, including transportation, housing, shipping and exhibits. Discover marketing strategies that successfully promote your meetings and events. Identify methods to implement your meeting and event plan. Learn how to create effective communications with your meetings facility and other suppliers, how to develop a specifications document and what to do to assure a problem-free meeting or event through skillful on-site management. Textbook/Materials: Required - The Convention Industry Council Manual: A Working Guide for Effective Meetings and Conventions, 8th edition. Please purchase required textbook from the Convention Industry Council by visiting their Web site at www.conventionindustry.org. G Lecture: 9 a.m.-4 p.m., Sa, 10/12, Garden Grove 257, 1 mtg Instructor: G. Sunshine, CMP, Conference Director, ISAM Inc. Class: E137-21622F Fee: $190
G Lecture: 9 a.m.-5 p.m., Sa, 9/28, Garden Grove 257, 1 mtg Instructor: G. Sunshine, CMP, Conference Director, ISAM Inc. Class: E137-21621F Fee: $225
C ours e S c h e d u l e - Pr o f e s s i o n al M e e t i n g P l an n i n g and S pe c ial Ev e nt s CLASS
Fall 2013
Winter/Spring 2014
Planning Successful Meetings and Special Events: Part I
G G
Planning Successful Meetings and Special Events: Part II
G G
Budgeting: Strategic Financial Management
G G
Negotiations and Contracts Simplified
G G
The Site Selection Process
G G
Creating Special Events
G G
Event Production and Meeting Space Layout
G G
Take the Guesswork Out of Food and Beverage Planning
G G
Project Presentations
G G
GGarden Grove
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PROFESSIONAL MEETING PLANNING AND SPECIAL EVENTS
Budgeting: Strategic Financial Management
Negotiations and Contracts Simplified
SBAE 6589 (0.3 CEUs/3 hours) Prerequisite: none. This seminar will provide you with techniques and strategies to make sound financial decisions as you develop and administer budgets for your meetings or events. Learn how to analyze costs and make educated estimates of income and expenses. Become familiar with hotel billing. Learn how to accurately reconcile a hotel master account and anticipate hidden costs that can be budget breakers. You will come away with a tool/kit of established budgeting practices and cost-saving ideas that will positively impact your meeting or events’ bottom line.
SBAE 6590 (0.3 CEUs/3 hours) Prerequisite: none. Demystify supplier contract clauses and learn how to become a better negotiator. After attending this class, you will know what’s negotiable. Learn what to say and how to say it as you enter into the negotiation process. Examine the various elements of a contract and gain an understanding of complex clauses such as attrition cancellation and indemnification. Limit the liability of your group without yielding any of the important savings and service benefits that are vital to the success of your meeting or event.
G Lecture: 9 a.m.-12 p.m., Sa, 10/19, Garden Grove 257, 1 mtg Instructor: G. Sunshine, CMP, Conference Director, ISAM Inc. Class: E137-21623F Fee: $99
The Site Selection Process SBAE 6591 (0.3 CEUs/3 hours) Prerequisite: none. Selecting the correct site is critical to the success of a meeting or event. This course focuses on proven techniques for determining the location and venue most suitable for your functions. Learn how to gather important information about your participants and how to evaluate the data before beginning a search. Identify locations for different types of meetings and events, compare types of facilities and review key components used to pre-select a site. This seminar will prepare you to go through the process of creating an effective request for proposal (RFP). You’ll receive tips and techniques on how to prepare for a site inspection and what to look for when you conduct an in-person or virtual site visit.
G Lecture: 9 a.m.-12 p.m., Sa, 11/2, Garden Grove 257, 1 mtg Instructor: A. Sheff, CMP, Strategic Meeting Consultant Class: E137-21624F Fee: $99
Creating Special Events SBAE 6592 (0.3 CEUs/3 hours) Prerequisite: none. Learn the art of producing memorable special events. You will work step-by-step from brainstorming through implementation as you build on a theme, select and contract with suppliers, develop menus and promote your event. Determine what you need to do to limit your liability. Discover how to secure sponsors and receive tips on how to create excitement while staying within your budget. You will come away from this session ready to infuse pizzazz into your next event! G Lecture: 1:30-4:30 p.m., Sa, 11/2, Garden Grove 257, 1 mtg Instructor: A. Sheff, CMP, Strategic Meeting Consultant Class: E137-21626F Fee: $99
G Lecture: 1:30-4:30 p.m., Sa, 10/19, Garden Grove 257, 1 mtg Instructor: S. Simon, President, The Event Wizard Class: E137-21625F Fee: $99
657.278.2611
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PROFESSIONAL MEETING PLANNING AND SPECIAL EVENTS
Take the Guesswork Out of Food and Beverage Planning SBAE 6593 (0.5 CEUs/5 hours) Prerequisite: none. No more guessing! Attend this fast paced session to learn the thought process that goes into planning food and beverage choices that meet the needs of your group. This session provides an overview of all aspects to consider including techniques to control costs, different purchasing methods and how to use those methods for improving your guarantees, and what to look for in food contracts and more. G Lecture: 9 a.m.-3 p.m., Sa, 11/16, Garden Grove 257, 1 mtg Instructor: A. Sheff, CMP, Strategic Meeting Consultant Class: E137-21627F Fee: $160
Event Production and Meeting Space Layout SBAE 6594 (0.6 CEUs/6 hours) Prerequisite: none. This unique hands-on course focuses on banquets, meetings and event setup, with an emphasis on pre-event planning and on-site execution. Learn how to calculate room size requirements and how to create a positive, non-threatening environment. Develop an understanding of appropriate seating styles, table placement, and staging and firecode regulations. Evaluate basic audio visual equipment, determine what to use, where, when and why. You will come away from this seminar with a working knowledge of event production methods, timelines and basic room sets.
Project Presentations SBAE 6595 (0.4 CEUs/4 hours) Prerequisite: completion of the previous eight courses in this certificate program. Planning a meeting or event is a challenge and an opportunity to demonstrate skill and resourcefulness. This final session offers you the unique opportunity to demonstrate and apply the strategic meeting planning and event concepts that you have learned. Throughout the program you will be guided along as you and your team work through the meeting planning and special event process. Each group presentation will illustrate key aspects of a well planned meeting or event including meeting design, budget development, site selection, food and beverage planning, room set-up and meeting communications. Be creative as you develop your portfolio-ready project. G Lecture: 8 a.m.-12 p.m., Sa, 12/7, Garden Grove 257, 1 mtg Instructor: A. Sheff, CMP, Strategic Meeting Consultant; G. Sunshine, CMP, Conference Director, ISAM Inc.; S. Simon, President, The Event Wizard Class: E137-21629F Fee: $130
G Lecture: 9 a.m.-4 p.m., Sa, 11/23, Garden Grove 257, 1 mtg Instructor: S. Simon, President, The Event Wizard Class: E137-21628F Fee: $190
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CERTIFICATE IN
Project Management
The Program Would you like to develop a portfolio that demonstrates and validates your project management knowledge and capabilities? In the Project Management Certificate classes, experienced project managers will guide you step-by-step through all aspects of the completion of a “virtual project�. This project begins in the first class of the Certificate in Project Management Certificate and goes through the final class. The focus of the Project Management Certificate is the application of knowledge, and interpersonal skills along with the project management cycle. The certificate program is offered in collaboration with the Project Management Institute (PMI), Orange County Chapter, Inc. On completion of the final class, you will have a substantial portfolio that includes all aspects of your work managing the virtual project. Several certificate graduates report successfully using this portfolio to help them get project management jobs. The Certificate in Project Management Certificate consists of six required courses totaling 81 hours. The certificate graduate will receive 8.1 Continuing Education Units (CEUs). Textbook/Materials: Required - A Guide to the Project Management Body of Knowledge, 4th edition (ISBN 9781933890517). Recommended - Project Management: A Managerial Approach, 7th edition (ISBN 9780470226216). Available at www.titanbookstore.com.
Program Objectives Graduates of the certificate program will have a project portfolio to validate their knowledge and be able to: n Understand what a project is n Develop a project plan n Understand how to assure the quality of the project n Communicate effectively to stakeholders n Develop a reasonable/achievable schedule n Manage cost and resources n Measure project progress/deliverables/ performance n Achieve project goals n Present project outcomes to managers/ executives
Program Feature Instructors are highly qualified experts in the industry with theoretical knowledge and practical project management experience.
Who Should Attend n Individuals who are considering project management as a career choice n Newly appointed project managers, leaders or schedulers wanting to gain skills n Managers and supervisors responsible for organizational projects n Project team members, coordinators, analysts and sponsors n Program and product managers
Eligibility The classes in the program are open to anyone who meets the stated prerequisites for each class.
For More Information extension.fullerton.edu/professionaldevelopment or contact Jennifer Cannon-Gray, 657.278.2761, jcannon-gray@fullerton.edu
657.278.2611
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PROJECT MANAGEMENT
The Classes Project Management Overview SBAE 5119 (1.2 CEUs/12 hours) Prerequisite: none. Management experts estimate that as much as 50 percent of work is done in the form of a project. However, many managers have had no formal experience or training in the field. Consequently, projects may have no clear starting or ending point. But even more importantly they may have no clear definition of what is to be accomplished, the time constraints or the budget. Overview of Project Management is designed to help you develop an understanding of the field of project management and terminology peculiar to the project management field. You will also begin to discuss project management processes. Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 9/10-9/17, Garden Grove 158, 5 mtgs Instructor: A. Ghotbi, Senior Business Analyst, Datron World Communications Class: E137-21716W Fee: $415
Managing Procurement, Planning and Risk in Projects SBAE 5772 (1.5 CEUs/15 hours) Prerequisite: Project Management Overview. Developing a project plan, which may go through several iterations, should result in a coherent document that includes strategic planning and can be used to guide both the project execution and project control. Project planning must be systematic, flexible enough to handle unique activities, disciplined and capable of accepting multifunctional inputs. Planning must be performed throughout the life of the project and must completely define all work required. Project procurement involves identifying and managing the supply chain successfully while also administering the contracts. Managing risk factors occurs throughout the project with the objective of increasing positive events and minimizing the impact of negative events.
Managing Quality and Communications in Projects SBAE 5122 (1.5 CEUs/15 hours) Prerequisite: Managing Procurement, Planning and Risk in Projects. Project quality management includes all the planned and systematic activities required to ensure that the project will meet the objectives for which it was undertaken and includes quality planning, quality assurance and quality control. Communications management ensures timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project information. It also provides the critical link among people, ideas and information. The impact that quality and communications management have on a project will be discussed. Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 10/8-10/22, Garden Grove 158, 5 mtgs Class: E137-21717W Fee: $520
Project Management Skills in Time and Cost Management SBAE 5121 (1.5 CEUs/15 hours) Prerequisite: Managing Quality and Communications in Projects. Project time management involves sequencing of all project activities to support the development of a realistic and achievable schedule. Project cost management ensures that the project is completed within the approved budget and is primarily concerned with the cost of the resources needed to complete project activities. Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 10/24-11/7, Garden Grove 158, 5 mtgs Instructor: E. Kent, Consultant Class: E137-21724W Fee: $520
Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 9/19-10/3, Garden Grove 158, 5 mtgs Instructor: A. Ghotbi, Senior Business Analyst, Datron World Communications Class: E137-21719W Fee: $520
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PROJECT MANAGEMENT
Project Execution and Control: Putting it all Together SBAE 5188 (1.5 CEUs/15 hours) Prerequisite: Project Management Skills in Time and Cost Management. Controlling activities in project management consists of measuring progress toward project objectives, evaluating what needs to be done and taking the necessary corrective action. Project managers are responsible for ensuring accomplishment of organizational goals and objectives. Project execution involves the implementation and carrying out (through others) of the approved project plans that are necessary to achieve or exceed objectives. Project execution and control will be topics of discussion in this class. Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 11/12-12/3 (no mtgs 11/26, 11/28), Garden Grove 158, 5 mtgs Instructor: E. Kent, Consultant Class: E137-21718W Fee: $520
Project Evaluation and Closure SBAE 4820 (0.9 CEUs/9 hours) Prerequisite: Project Execution and Control: Putting it all Together. This class addresses document retention and project closure. Archiving documents on completion of each phase of the project facilitates the retention of vital information, including documents that: record/analyze project performance; show customer requirements and deliverables; and/or provide important project details. Textbook/Materials: see program information. G Lecture: 6:30-9:30 p.m., TTh, 12/5-12/12, Garden Grove 158, 3 mtgs Instructor: E. Kent, Consultant Class: E137-21715W Fee: $315
ELECTIVE Project Management Tools including MS Project SBAE 5123 (1.8 CEUs/18 hours) Prerequisite: basic computer skills. Do you have a project that appears to be just about impossible to manage? This is a fast-track course that can help you wrangle that aggressive schedule and out-of-control budget. You will learn a variety of tools that can be used to track projects, create charts and reports, and support critical paths. MS Project 2010 can greatly simplify your role as project manager by helping you to identify roadblocks and help to overcome them. See course schedule for next offering.
C ours e S c h e d u l e - Pr o j e c t M an a g e m e n t CLASS
Fall 2013
Winter/Spring 2014
Project Management Overview
G G
Managing Procurement, Planning and Risk in Projects
G G
Managing Quality and Communications in Projects
G G
Project Management Skills in Time and Cost Management
G G
Project Execution and Control: Putting it all Together
G G
Project Evaluation and Closure
G G
Project Management Tools including MS Project (Elective)
G
GGarden Grove
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CERTIFICATE IN
Six Sigma, Yellow Belt Program Objectives
The Program
Graduates of the certificate program will be able to:
For the most efficient utilization of Six Sigma improvement methodology, there is wide-spread need for knowledge of Six Sigma processes and basic process improvement tools. The Certificate in Six Sigma Yellow Belt concentrates on developing a broad understanding of process, process improvement methods, and the ability to use these concepts to evaluate the capability of a process.
n Understand and discuss the Six Sigma terminology and key concepts n Identify the phases of the DMAIC methodology n Develop a process map n Understand the inputs and outputs of a process
Upon completion of the Certificate in Six Sigma Yellow Belt, you will have a solid overview of Six Sigma and its methodology. You will be able to apply Six Sigma processes to your daily activities and will be valuable in changing the way process improvement contributes to your organizational objectives. Practical examples and hands-on projects will help prepare you to work in a Six Sigma environment and to work more effectively with the Green Belts and Black Belts on Six Sigma projects.
n Define a plan to apply Six Sigma in their daily workplace activities n Relate Six Sigma concepts to overall business mission and objectives n Work with Green Belt and Black Belt practitioners
Who Should Attend n CEOs
The Certificate in Six Sigma Yellow Belt consists of three required courses totaling 24 hours of lecture and discussion. A Certificate in Six Sigma Yellow Belt and 2.4 Continuing Education Units will be awarded to those completing the program.
n Vice presidents n Managers n Department directors n Individuals working in a Six Sigma environment n Six Sigma project managers
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
C ours e S c h e d u l e - Si x S i g m a , Ye l l o w B e l t CLASS
Fall 2013
Fall 2014
Introduction to Six Sigma Yellow Belt
G G
Using Process Improvement in Six Sigma Yellow Belt
G G
Process Improvement Projects
G G
GGarden Grove
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SIX SIGMA, YELLOW BELT
The Classes Introduction to Six Sigma Yellow Belt SECS 6351 (0.9 CEUs/9 hours) Prerequisite: none. This course is an introduction to basic Six Sigma methodologies. Material discussed in the course will assist students in understanding their role as Six Sigma team members and the impact their responsibilities may have on the Six Sigma team and ultimately on organizational objectives. A project, designed to be accomplished over the duration of the certificate, will be an integral part of the educational experience. Textbook/Materials: Required - Six Sigma Demystified, 2nd Ed. (ISBN 9780071746793). Recommended: Smart Draw www.smartdraw.com. G Lecture: 8:30 a.m.-1 p.m., Sa, 9/28-10/5, Garden Grove TBA, 2 mtgs Instructor: T. Calhoon, Senior Systems Administrator, Orange County Health Care Agency Class: E137-21656W Fee: $275
Process Improvement Projects SECS 6356 (0.6 CEUs/6 hours) Prerequisite: Using Process Improvement in Six Sigma Yellow Belt. Participants in the Six Sigma Yellow Belt courses will present their process improvement projects. Projects, which are chosen by the students with input from the instructor, focus on processes from their respective organizations. The learning experience will be enhanced as the instructors/ peers critique and discuss the presentations. Textbook/Materials: Required - Six Sigma Demystified, 2nd Ed. (ISBN 9780071746793). Recommended: Smart Draw www.smartdraw.com. G Lecture: 8:30 a.m.-3:30 p.m., Sa, 10/26, Garden Grove TBA, 1 mtg Instructor: T. Calhoon, Senior Systems Administrator, Orange County Health Care Agency Class: E137-21658W Fee: $185
Using Process Improvement in Six Sigma Yellow Belt SECS 6353 (0.9 CEUs/9 hours) Prerequisite: Introduction to Six Sigma Yellow Belt. The primary function of the Six Sigma Yellow Belt team member will be to work on process improvement. To accomplish this you need to understand the definition of process improvement, how it fits into the Six Sigma methodologies, how to identify a process and how to map a process. Application of these skills will assist in establishing the Yellow Belt as an integral contributing member of the Six Sigma team whose focus is on process improvement. Textbook/Materials: Required - Six Sigma Demystified, 2nd Ed. (ISBN 9780071746793). Recommended: Smart Draw www.smartdraw.com. G Lecture: 8:30 a.m.-1 p.m., Sa, 10/12-10/19, Garden Grove TBA, 2 mtgs Instructor: T. Calhoon, Senior Systems Administrator, Orange County Health Care Agency Class: E137-21657W Fee: $275
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CERTIFICATE IN
Lean Six Sigma Green Belt HANDS-ON
The Program Lean Six Sigma is a quantitative process that promotes improved effectiveness and efficiency in an organization. It is a quality improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities.) To achieve these levels, it encompasses all aspects of business, including management, service delivery, design, production and customer satisfaction. Lean Six Sigma is about developing a business culture of strategies, tools, and statistical methodologies to improve the bottom line. Lean Six Sigma characteristics include operating processes under statistical control, controlling input process variables (rather than the usual output product variables), maximizing equipment uptime and optimizing cycle time. Even in administrative processes, Lean Six Sigma may result in the reduction of cycle time during work. More importantly, it can also optimize response time to inquiries, maximize the speed and accuracy with which inventory and materials are supplied, and mistake-proof support processes from errors, inaccuracies and inefficiency. This program provides participants with a thorough exposure to the tools and methods that are necessary to successfully lead and contribute to Lean Six Sigma projects. Students are given the tools to identify improvement projects, measure results, and analyze performance data. The Certificate in Lean Six Sigma Green Belt consists of two required courses totaling 80 hours of lecture and discussion. A Certificate in Lean Six Sigma Green Belt and 8.0 Continuing Education Units will be awarded to those completing the program.
Program Objectives On completion of this program, you will have the knowledge and skills to apply Lean Six Sigma tools to your organization. Expected outcomes include your development of: n The ability to use statistical problem-solving approaches for process improvement n The skills needed to transform processes using Lean Six Sigma n The ability to use Value Stream Mapping to identify processes needing improvement n The know-how to eliminate defects and thereby optimize process flow n The skills to define and use the appropriate tools to address process problems
Who Should Attend n Department directors and managers n Operations supervisors, leads and others who may be asked to contribute to a project n Chief Operating Officers n Chief Executive Officers n Quality administrators n Consultants who want to incorporate Lean Six Sigma Green Belt in their service offerings n Individuals seeking practical skills in Lean Six Sigma n Anyone who needs an initial introduction to Lean Six Sigma thinking and techniques
Eligibility The program is open to all interested persons who possess at least a high school diploma. It is recommended that students have one year of high school or college algebra.
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
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LEAN SIX SIGMA GREEN BELT
Lean Six Sigma Green Belt Plus
The Classes
SECS 6429 (4 CEUs/40 hours) Prerequisite: Lean Six Sigma Green Belt. Green Belts play a vital role within a Six Sigma initiative as they learn to contribute to the Black Belt’s efforts of data collection, analysis and process mapping. You will work with Minitab, a software package utilized in statistical and graphical analysis. One-on-one time with the instructor coupled with project presentation gives you an understanding of Lean and Six Sigma applications and increases learning opportunities. Completion of this course will enable you to complete simple projects within your organization.
Lean Six Sigma Green Belt SECS 6428 (4 CEUs/40 hours) Prerequisite: none, however it is recommended that students have one year of high school or college algebra. This course will consist of lecture, discussion, and hands-on simulation experiences. You will learn Lean concepts and how they fit into the Six Sigma framework. The DMAIC (Define, Measure, Analyze, Improve and Control) methodology will be emphasized. Students will learn how to use the DMAIC methodologies to improve the capabilities of an existing process. Other topics include: how to separate value-added from non-value-added, and eliminating the root causes of inefficiency, cost and defects.
G Lecture: 6:30-9:30 p.m., Th, 10/10-11/7; 8:30 a.m.-2:30 p.m., Sa, 10/12-11/16 (no mtg 11/9), Garden Grove 258, 10 mtgs Instructor: J. Lamprecht, Ph. D. Class: E137-21660W Fee: $1,695
G Lecture: 8:30 a.m.-2:30 p.m., Sa, 8/31-10/5 (no mtg 9/21); 6:30-9:30 p.m., Th, 9/5-10/3, Garden Grove 258, 10 mtgs Instructor: T. Smagala, Engineering Specialist, Allergan Pharmaceuticals Class: E137-21659W Fee: $1,695
Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
Please be advised that a Username and Password will be required to access online and lab classes. Please see the “Computer Access” section in the “General Information Policies” of our catalog for more information.
C ours e S c h e d u l e - Le an S i x S i g m a G re e n B e l t CLASS
Fall 2013
Winter/Spring 2014
Lean Six Sigma Green Belt
G G
Lean Six Sigma Green Belt Plus
G G
GGarden Grove
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CERTIFICATE IN
Six Sigma, Black Belt HANDS-ON
The Program What is Six Sigma? It is a quality management methodology that uses data and statistical analysis to eliminate defects and improve effectiveness and efficiency. Six Sigma relies on both Green Belts and Black Belts who each have a role in the successful completion of a project. Being able to implement Six Sigma methodology is a highly marketable skill that is in demand in many industries. Black Belts are at the core of every Six Sigma project. They are the leaders who have an advanced understanding of the methodology and analytical tools used in Six Sigma. The ultimate goal of Black Belts is to promote the implementation of Six Sigma quality improvement strategies throughout the organization. Both classes in the Green Belt Certificate are prerequisites for the Certificate in Six Sigma Black Belt, because those classes provide a critical foundation. You will take your knowledge to the next level in Black Belt training. You will develop and complete a project that will benefit your company, while discovering the tremendous value of Six Sigma methodology. Six Sigma can make all the difference when used to: reduce the cycle time during production, optimize response time to inquiries, maximize the speed and accuracy of the supply chain, and “mistakeproof� support processes.
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Please Note: Students who have completed both Six Sigma Green Belt classes at Cal State University, Fullerton will receive a 10% discount off the price of each Six Sigma Black Belt class. Contact Mimi Lawson at 657.278.3313 or email mlawson@fullerton.edu for more information. The Awarding of Certificates: After completion of Six Sigma Advanced Statistical Techniques and Processes, a certificate of attendance will be awarded to Black Belt students. After the successful completion of the approved project (which needs to be completed within a year), a Black Belt Certificate will be awarded. The certificate graduate will receive 8.0 Continuing Education Units (CEUs).
Program Objectives Graduates of the Six Sigma certificate program will be able to: n Be integral to Six Sigma projects n Understand and explain the concepts of Six Sigma n Identify the voice of the customer, their needs and requirements n Use statistics to analyze, improve and control processes n Validate measurement systems n Implement process control systems
extension.fullerton.edu/professionaldevelopment
SIX SIGMA, BLACK BELT
Who Should Attend
The Classes
n Operations supervisors, leads, and other individual contributors n Human resource supervisors and managers n Engineering administrators n Consultants who want to incorporate Six Sigma, Black Belt in their service offerings n Individuals seeking practical skills in Six Sigma, Black Belt n Persons wanting an introduction to Six Sigma thinking and techniques n Quality administrators
Eligibility The program is open to all interested persons who possess at least a high school diploma and have completed the Lean Six Sigma Green Belt Plus class. One year of high school or college algebra and some experience in a quality-related job are recommended.
For More Information extension.fullerton.edu/professionaldevelopment or contact Mimi Lawson, 657.278.3313, mlawson@fullerton.edu
Six Sigma Black Belt, Application of Statistical Techniques SECS 5015 (4 CEUs/40 hours) Prerequisite: Lean Six Sigma Green Belt Plus or equivalent. This course will consist of lecture, discussion, and hands-on simulation experience. The focus of this course is on discovering variable relationships between the “vital few”, establishing operating tolerances on them, validating measurement systems, determining the ability to control the “vital few” and learning to implement process control systems. See course schedule for next offering.
Six Sigma Black Belt, Advanced Statistical Techniques and Processes SECS 5016 (4 CEUs/40 hours) Prerequisite: Six Sigma Black Belt, Application of Statistical Techniques. Black Belts play a vital role within a Six Sigma initiative as they learn to supervise the Green Belts efforts of data collection and analysis and process mapping. This course will provide students with advanced tools and approaches to further enhance the process of using the DMAIC methodology. Student project presentation to the entire class will be re-evaluated using the additional techniques learned during this course. See course schedule for next offering.
C ours e S c h e d u l e - Si x S i g m a , B l a c k B e l t CLASS
Winter/Spring 2014
Winter/Spring 2015
Six Sigma Black Belt, Application of Statistical Techniques
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Six Sigma Black Belt, Advanced Statistical Techniques and Processes
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GGarden Grove
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CERTIFICATE IN
Supply Chain Management
The Program Learn how to effectively and efficiently manage the activities of the supply chain, and prepare yourself for an in-demand career with solid earning potential. Supply chain management is defined as the process of managing materials, information and financial flows in a network of suppliers, manufacturers, distributors, and customers. The coordination and integration of these flows is critical. This program is designed to help you understand the importance of the supply chain, the role it plays in an organization’s strategic development and the need for accurate inventory management techniques. You will also learn about supplier relationship management, procuring from international resources and working with diverse cultures. The Certificate in Supply Chain Management consists of six courses totaling 120 hours of lecture and hands-on experience. The certificate graduate will receive 12.0 Continuing Education Units.
Program Objectives Graduates of the certificate program will be able to: n Understand the role that the supply chain plays in an organization’s strategic development n Analyze the entire supply chain in order to implement process improvement n Have a positive impact on the organization’s procurement, logistical, supplier and customer relationship management processes n Implement strategies, techniques and technologies to better manage the supply chain including procurement, inventory control, logistics and process management n Manage the global prospective that governs much of today’s industry
Who Should Attend n Warehousing supervisors and managers n Traffic/transportation supervisors and managers n Shipping/receiving clerks and supervisors n Purchasing managers and buyers n Inventory analysts and managers n Supply and demand planners
For More Information extension.fullerton.edu/professionaldevelopment or contact Teresa Musselman, 657.278.8392, tmusselman@fullerton.edu
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SUPPLY CHAIN MANAGEMENT
The Classes Introduction to Purchasing and Supply Chain Management SBAE 5297 (2.4 CEUs/24 hours) Prerequisite: none. This class is an in-depth study of purchasing and materials activities in the supply chain. You will gain a working knowledge of techniques used to improve the effectiveness of these activities as well as their interactions with other functions and companies. You will learn about supplier selection and development, contract administration, negotiation, commodity analysis, just-in-time purchasing, scrap disposal, international sourcing, and the need for coordination with other functions and activities along the supply chain. Textbook/Materials: Required - World Class Supply Management, 8th edition (ISBN 9780073381459).
Inventory Control and Management in the Supply Chain SBAE 5298 (2.1 CEUs/21 hours) Prerequisite: none. Gain a comprehensive understanding of the need for and methods of accurate inventory management techniques within the supply chain. You will learn methods for determining inventory levels, safety stocks and reorder points. You will also acquire a working knowledge of warehousing and logistics, and learn how to analyze material flow through the supply chain. Textbook/Materials: Required - Inventory Management Explained, 1st edition (ISBN: 9780972763110). Available at www.titanbookstore.com. G Lecture: 7-10 p.m., M, 10/21-12/16 (no mtgs 11/11, 11/25), Garden Grove 158, 7 mtgs Instructor: T. Vercillo, President & CEO, IFMC, Inc. Class: E137-21608F Fee: $470
Available at www.titanbookstore.com. G Lecture: 7-10 p.m., M, 8/19-10/14 (no mtg 9/2), Garden Grove 158, 8 mtgs Instructor: T. Vercillo, President & CEO, IFMC, Inc. Class: E137-21607F Fee: $510
C ours e S c h e d u l e - Su p p l y C h a i n M a n a g e m e n t CLASS
Fall 2013
Winter/Spring 2014
Summer 2014
Introduction to Purchasing and Supply Chain Management G Inventory Control and Management in the Supply Chain G Supply Chain Logistics
G
Customer and Process Management in the Supply Chain
G
Introduction to Global Supply Chain Procurement
G
Supply Chain Management: Design & Optimization
G
GGarden Grove
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SUPPLY CHAIN MANAGEMENT
Supply Chain Logistics SBAE 5299 (2.1 CEUs/21 hours) Prerequisite: none. This class is an in-depth study of the logistical distribution activities in the supply chain: order entry and picking, transportation, and warehousing. You will learn the nature and steps of the order entry process and the use of technology tools. Discussions focus on warehousing alternatives, transportation and traffic management, types of carriers, and financial and legal issues. You also learn the current trends in this area including outsource alternatives, using 3PL and 4PL, the latest software tools, and technology trends impacting this dynamic industry. See course schedule for next offering.
Customer and Process Management in the Supply Chain SBAE 5301 (2.1 CEUs/21 hours) Prerequisite: none. Analyze the basic elements and strategies of supplier relationships as seen from a customer service perspective. Customer service is considered the catalyst for reorders along the supply chain. You will learn about these concepts from both an operational and managerial approach. Topics include technical innovations (JIT, EDI, MRP) and the critical role customer service plays in developing leading edge organizations.
Introduction to Global Supply Chain Procurement SBAE 5302 (0.9 CEUs/9 hours) Prerequisite: none. Develop an overview of international procurement in the Global Supply Chain. You will become familiar with the difficulties encountered when procuring from international sources. Through interactive exercises and case studies, you will gain skills and knowledge in understanding, relating to, and working with people of different and diverse cultures. See course schedule for next offering.
Supply Chain Management: Design & Optimization SBAE 5300 (2.4 CEUs/24 hours) Prerequisite: completion of the five previous classes in this certificate program. This capstone class includes an overview of the supply chain, activities within the supply chain, and techniques to better manage the supply chain. Through projects and case studies, you will integrate and use the knowledge acquired in the previous courses. You also learn to measure and manage the performance of the supply chain. See course schedule for next offering.
See course schedule for next offering.
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extension.fullerton.edu/professionaldevelopment
CERTIFICATE IN
The Art and Science of Effective Management The Program “Small businesses that implement effective employee management strategies experience a 23.3% higher profit growth and a reduction in employee turnover by 66.8%,� according to a study from Cornell University and the Gevity Institute. On completion of the Certificate in The Art and Science of Effective Management, you will have the tools to implement and practice such a strategy at your company. In the Certificate in The Art and Science of Effective Management, you will examine 12 major topics, with one three-hour, evening session devoted to each topic. Please see the Certificate in The Art and Science of Effective Management class descriptions for more information. This program has enjoyed great popularity among the Orange County business community. Classroom lectures and out-of-class readings focus on current theory, and are integrated with case studies and role-playing exercises. The Certificate in The Art and Science of Effective Management consists of twelve classes totaling 36 hours of lecture and hands-on exercises. The certificate graduate will receive 3.6 Continuing Education Units (CEUs).
Program Objectives n Identify the role and functions of an effective manager in an organization; n Define the core components of effective listening and communication skills, and apply to real-life interactions; n Understand the important steps necessary to recruit, select, and train new employees; n Identify valuable techniques in coaching, monitoring and retaining employees; n Learn the latest developments in employment law and its impact on organizations; n Gain an understanding of effective strategies that motivate employees and resolve conflict in the workplace; n Describe the role of leaders in vision setting and decision making processes; n Understand the crucial roles managers play in ensuring the success of an organization
Who Should Attend n Recent college graduates seeking management skill training n Employees seeking management track career opportunities n Newly promoted managers n Current managers - career development
Eligibility This program is open to all interested persons.
For More Information extension.fullerton.edu/professionaldevelopment or contact Jennifer Cannon-Gray, 657.278.2761, jcannon-gray@fullerton.edu
657.278.2611
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THE ART AND SCIENCE OF EFFECTIVE MANAGEMENT
The Classes Communication Skills for Leaders SBAE 4867 (0.3 CEUs/3 hours) Prerequisite: none. Participants will learn and practice communication techniques in a uniquely designed approach to enhance effectiveness in most common situations. They will examine communication style, and learn to communicate that preference to others. They will also practice giving feedback to employees on work related problems, learn to overcome the barriers to active listening and assertive verbal communications, and enhance the participant’s ability to build and strengthen relationships. G Lecture: 7-10 p.m., T, 9/3, Garden Grove 158, 1 mtg Instructor: R. Innes, SPHR, California State University Systemwide Professional Development Class: E137-21730I Fee: $95
Setting High Expectations: Selection, Orientation, and Coaching SBAE 6790 (0.3 CEUs/3 hours) Prerequisite: none. Participants will learn to effectively prepare and conduct selection interviews that yield desirable results. They will also become familiar with various approaches to orienting new employees and coaching current employees in order to improve their performance.
Team-Building Strategies for Your Organization SBAE 6797 (0.3 CEUs/3 hours) Prerequisite: none. Participants will learn the following: important factors in team effectiveness and how to achieve them, how to effectively lead groups through the three phases of normal work group evolution, how to handle competently the key roles necessary for optimum team performance, and how to create successful selfdirected work groups. G Lecture: 7-10 p.m., T, 9/24, Garden Grove 160, 1 mtg Instructor: M. Irion, HR Consultant Class: E137-21743I Fee: $95
Win-Win Strategies for Managing Workplace Politics, Conflict and Difficult Employees SBAE 6798 (0.3 CEUs/3 hours) Prerequisite: none. Participants will learn easilyapplicable strategies to negotiate personnel disputes and resolve conflicts, problem solve for win-win solutions, recognize and respond to difficult employees, and improve relationships with their supervisor, co-workers, and subordinates. G Lecture: 7-10 p.m., T, 9/17, Garden Grove 160, 1 mtg Instructor: D. Bender, Managing Partner, Onyx Global HR LLC Class: E137-21744W Fee: $95
G Lecture: 7-10 p.m., T, 9/10, Garden Grove 160, 1 mtg Instructor: M. Irion, HR Consultant Class: E137-21742I Fee: $95
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extension.fullerton.edu/professionaldevelopment
THE ART AND SCIENCE OF EFFECTIVE MANAGEMENT
Pursuit of Excellence: Goal Setting and Performance Appraisals SBAE 6799 (0.3 CEUs/3 hours) Prerequisite: none. The class objective is to provide applicable tools for effective management through goals and objectives setting. The participants will gain the knowledge necessary for achieving a successful appraisal and conducting effective appraisal interviews. G Lecture: 7-10 p.m., T, 10/1, Garden Grove 160, 1 mtg Instructor: M. Irion, HR Consultant Class: E137-21745I Fee: $95
Navigating New Developments in Employment Law SBAE 6801 (0.3 CEUs/3 hours) Prerequisite: none. Topics for discussion include differences between union and non-union organizations and how to conduct due process. Other areas addressed are how to present oral/written reprimands, discipline without punishment, writing employee handbooks and employment “at will� clauses legally. G Lecture: 7-10 p.m., T, 10/8, Garden Grove 160, 1 mtg Instructor: K. Springer, HR Manager, Santa Margarita Water District Class: E137-21746I Fee: $95
Advanced Communication and Presentation Skills for Leaders SBAE 6802 (0.3 CEUs/3 hours) Prerequisite: none. Learn how to speak more effectively in one-on-one encounters and before medium- and large-size groups. Develop skills to increase listening efficiency through properly interpreting the non-verbal communication of others, and to communicate assertively but nondefensively. Learn skills to make presentations to a wide variety of audiences, such as Board members, employees, community leaders and groups of customers. G Lecture: 7-10 p.m., T, 10/15, Garden Grove 160, 1 mtg Instructor: R. Innes, SPHR, California State University Systemwide Professional Development Class: E137-21747I Fee: $95
Effective Time and Stress Management SBAE 6804 (0.3 CEUs/3 hours) Prerequisite: none. This class is designed to help participants work smarter, avoid burnout, set priorities, organize and schedule activities, overcome procrastination, reduce interruptions, and apply useful strategies for managing stress immediately. G Lecture: 7-10 p.m., T, 10/22, Garden Grove 160, 1 mtg Instructor: M. Irion, HR Consultant Class: E137-21748I Fee: $95
C ours e S c h e d u l e - T he A rt a n d S c i e n c e o f Ef f e c t i ve Manage me nt CLASS
Fall 2013
Winter/Spring 2014
Communication Skills for Leaders
G G
Setting High Expectations: Selection, Orientation, and Coaching
G G
Team-Building Strategies for Your Organization
G G
Win-Win Strategies for Managing Workplace Politics, Conflict and Difficult Employees
G G
Pursuit of Excellence: Goal Setting and Performance Appraisals
G G
Navigating New Developments in Employment Law
G G
Advanced Communication and Presentation Skills for Leaders
G G
Effective Time and Stress Management
G G
Using Your Right Brain: Making Creative and Ethical Decisions
G G
Financial Management: What Every Manager Needs to Know
G G
Leading and Motivating for Success
G G
Discovering Your Leadership Strengths
G G
GGarden Grove
657.278.2611
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THE ART AND SCIENCE OF EFFECTIVE MANAGEMENT
Using Your Right Brain: Making Creative and Ethical Decisions SBAE 6805 (0.3 CEUs/3 hours) Prerequisite: none. By confronting a wide variety of humorous, entertaining and difficult ethical situations, participants will exercise their right brain decision making ability. Learn best practices, methodologies and what factors must be considered when making decisions. G Lecture: 7-10 p.m., T, 10/29, Garden Grove 160, 1 mtg Instructor: D. Bender, Managing Partner, Onyx Global HR LLC Class: E137-21749I Fee: $95
Financial Management: What Every Manager Needs to Know SBAE 6806 (0.3 CEUs/3 hours) Prerequisite: none. This course focuses on providing an overview of financial management concepts for managers that do not possess a background in finance. The course will cover the following topics: financial management basics, how to integrate financial concepts and policies into the management decision and budgeting process, evaluating financial viability of projects and activities, controling business operations through effective budget management and communicating effectively with financial executives and staff. G Lecture: 7-10 p.m., T, 11/5, Garden Grove 160, 1 mtg Instructor: D. Bender, Managing Partner, Onyx Global HR LLC Class: E137-21750I Fee: $95
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Leading and Motivating for Success SBAE 6807 (0.3 CEUs/3 hours) Prerequisite: none. This class focuses on providing a comprehensive examination of motivational techniques through discussion in the following topics: key needs that motivate employee behavior, successful programs to match employee needs and organizational rewards, and sustaining motivation over the long haul. G Lecture: 7-10 p.m., T, 11/12, Garden Grove 160, 1 mtg Instructor: M. Irion, HR Consultant Class: E137-21751I Fee: $95
Discovering Your Leadership Strengths SBAE 6809 (0.3 CEUs/3 hours) Prerequisite: none. This course is designed to assist managers in understanding how personal leadership strengths drive leadership behavior. This course will cover the differences between leadership and management through selfassessment tools, case studies and exercises. Throughout the course participants will see the impact their skills, knowledge and inherent attributes can have on their management success. G Lecture: 7-10 p.m., T, 11/19, Garden Grove 160, 1 mtg Instructor: D. Bender, Managing Partner, Onyx Global HR LLC Class: E137-21752I Fee: $95
extension.fullerton.edu/professionaldevelopment
CONVENIENT WEEKEND TEST PREP CLASSES
Maximize Your Scores for the LSAT,
GRE & more...
You can prepare for the challenges of grad school admission exams with CSUF’s specialized weekend workshops. You will learn key skills and strategies as you gain insight into each exam – and maximize your score. Workshops developed by BTPS Test Prep cover the most current examination areas, with time-tested practice on sample questions. All class fees include materials. Class fees do not include payments or registration for the actual examination.
LSAT
CBEST
Law School Admission Test
California Basic Educational Skills Test
GRE
Lecture: 9 a.m.-3 p.m., Sa, 10/12-10/26, Fullerton UH-339, 3 mtgs Class: E137-21583J Fee: $315
Lecture: 9 a.m.-3 p.m., SaSu, 9/15-9/28, Fullerton UH-339, 4 mtgs Class: E137-21578J Fee: $450 Graduate Record Exam - General Test
Lecture: 9 a.m.-3 p.m., Sa, 9/7-9/28, Fullerton LH-320, 4 mtgs Class: E137-21579J Fee: $450 Lecture: 9 a.m.-3 p.m., Sa, 10/19-11/9, Fullerton UH-302, 4 mtgs Class: E137-21580J Fee: $450
GMAT Graduate Management Admission Test
Lecture: 9 a.m.-3 p.m., Su, 9/15-10/6, Fullerton UH-302, 4 mtgs Class: E137-21581J Fee: $450 Lecture: 9 a.m.-3 p.m., Sa, 10/26-11/16, Fullerton LH-320, 4 mtgs Class: E137-21582J Fee: $450
Lecture: 9 a.m.-3 p.m., Sa, 8/17-8/31, Fullerton LH-320, 3 mtgs Class: E137-21585J Fee: $315
Lecture: 9 a.m.-3 p.m., Sa, 11/16-12/7 (no mtg 11/30), Fullerton UH-339, 3 mtgs Class: E137-21584J Fee: $315
CSET Multiple Subjects California Subjects Exam for Teachers
Lecture: 9 a.m.-5 p.m., Sa, 10/5-10/19, Fullerton LH-320, 3 mtgs Class: E137-21586J Fee: $415
These are Cal State Fullerton A.S.C. classes.
Register Today! For more information and to register, go to extension.fullerton.edu/professionaldevelopment/testprep or call 657.278.2611. 657.278.2611
FALL 2013 | 43
UNIVERSITY EXTENDED EDUCATION
General Information
Computer Access for Hands-on, Online or Blackboard Classes You need to obtain your Username and Password in advance of accessing any CSUF computer and/or to participate in any online or TITANium (Moodle) managed class. Here’s how it works: • A PIN notification letter is sent to you by U.S. mail on your first registration with UEE. • The very first time you logon to the CSUF portal (www.fullerton.edu) you need to use your PIN as your Password and your Campus Wide I.D. (CWID) as your Username. • Following prompts, you will then be required to create a Username and Password. • Once you have completed this process, you will use your Username and Password to logon. You will no longer need to use your Campus Wide I.D. or PIN to logon. If you have questions, or have not been successful in obtaining your Username and Password, please contact UEE Student Services at 657.278.2611.
Class Changes and Withdrawals If you need to drop a class, you may do so in person, by phone, fax or mail through the Extended Education registration office, 657.278.2611. The day the form is received is the official date of withdrawal and determines the amount of refund, if any. (See “Refunds” for additional information.)
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Refunds Refunds are based on the date official withdrawal is received in the Extended Education office. Allow up to six weeks for refunds via check. If you paid with a credit card, allow 7-10 business days for your refund to be credited back to your credit card. If you do not receive your refund by that time, please call the Extended Education office at 657-278-2611. Face-to-Face Classes and Classes Offered via Adobe Connect • If you drop at least one working day prior to the class start date, a full refund less $10 per class dropped will be issued. • If you drop on or after the class start date: 1. F our or Less Class Meetings–There is no refund. 2. F ive or More Class Meetings–If less than 25% of the classes have elapsed, a 65% refund will be issued. After 25% of the classes have elapsed, there will be no refund. (For example, there would be no refund for withdrawals after three meetings of a 12-meeting class because 25% of the class time has elapsed.) Online Classes •D ropping prior to the beginning of a class: If you drop at least one working day prior to the class start date, a full refund less $10 per class dropped will be issued. • Dropping on the day of first class meeting and after: If less than 25% of the calendar days for the class have elapsed, a 65% refund will be issued. If 25% or more of the calendar days for the class have elapsed, there will be no refund.
extension.fullerton.edu/professionaldevelopment
GENERAL INFORMATION
Purchase of Textbooks TITAN BOOKSTORE http://www.titanbookstore.com Commons Building, CSUF Fullerton Campus You can order Textbooks as follows: • IN PERSON Extension textbooks are located in a special section. Go to the second floor of the bookstore and look for a section of shelves with a sign that says “Extended Education.” If you cannot find this section, ask for help at the Information Desk. • ONLINE http://www.titanbookstore.com Follow the directions on the website. When you enter a department on the website form – please check Extended Education. • If you do not have Internet access, you can order textbooks by FAX at 657.278.7703. You will need to address the order to “Titan Shops,” list the text title and provide shipping/pickup information. You will also need to provide your payment information. It would be helpful to note on the fax that you are ordering an Extended Education textbook.
Parking CSUF Fullerton Campus Parking and Transportation Services 800 N. State College Blvd. http://parking.fullerton.edu Phone: 657.278.3082 Fax: 657.278.4533 The following is a summary of CSUF Fullerton campus parking and traffic regulations. Detailed information on parking policies, maps of parking lots, and more can be found at the Parking and Transportation Services Web site www.parking.fullerton.edu. Parking & Transportation is located at the north end of campus, near Lot A-faculty/staff, north of the University Police Department. The office can be accessed off of State College Blvd. Parking and Transportation Services office hours are 7 a.m. - 5 p.m. Daily permits: Daily permits are $8. Extension and Open University students may purchase a daily permit in the University Extended Education Registration Office or the daily permit machines in Lots A, E, G and Arts Drive, and levels 2, 4 and 6 of the State College parking structure. Daily permits are valid in all student lots (A, B, E, G, S and all parking structures) during enforcement hours. After 6 p.m., a daily permit is valid in faculty/ staff lots C, E West, I, J and College Park faculty/ staff. Note: Lots F and H are designated for faculty/ staff parking during all enforcement hours. Semester permits: http://parking.fullerton.edu
CSUF Garden Grove Center Parking A parking permit is required Monday through Friday. See Garden Grove map for more information.
Scholarships Available In keeping with our commitment to lifelong learning, scholarships may be available to University Extended Education (UEE) students. Details about requirements and applications are on extension.fullerton.edu/ professionaldevelopment/policies. Go to “Info.”
657.278.2611
FALL 2013 | 45
GENERAL INFORMATION
Nondiscrimination & Harassment Policies The California State University, Fullerton is committed to creating an atmosphere in which all students have the right to participate fully in its programs and activities free from unlawful discrimination, harassment and retaliation. Executive Order 1074 Systemwide Policy Prohibiting Discrimination, Harassment, and Retaliation Against Students AND Systemwide Procedure for Handling Discrimination, Harassment and Retaliation Complaints by Students Against the CSU and/or CSU Employees - was established in compliance with the California Equity in Higher Education Act, (Education Code Sections 66250 et seq.), Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act of 1990, and the Age Discrimination Act of 1975, among other applicable state and federal laws. The CSU is responsible for providing a reliable, prompt and equitable response to a complaint of discrimination. Inquiries concerning the CSU’s compliance with these Acts, application of these laws to programs and activities of the CSU, campus policies, complaint resolution and/or appeals processes, and discrimination/ harassment complaint filing procedures may be addressed to the CSU officers assigned the administrative responsibility of reviewing such matters or directly with the U.S. Department of Education, Office for Civil Rights listed below: All Discrimination/Harassment/Sexual Harassment/Title IX Complaints Director, Diversity and Equity Programs/Title IX Coordinator, CSUF Rosamaria Gomez-Amaro College Park 770 rgomezamaro@fullerton.edu (657) 278-3951 TDD 657-278-2786
U.S. Department of Education, Office for Civil Rights Region IX www.ed.gov/ocr San Francisco Office 50 Beale Street, Suite 7200 San Francisco, CA 94105 (415) 486-5555, Fax (415) 486-5570 TTD (877) 521-2172 email: ocr.sanfrancisco@ed.gov Applicants for admissions or employment should contact the Office of Diversity and Equity Programs (DEP) for information on how to file a complaint or refer to the DEP website to obtain a copy of the complaint resolution procedure via http://diversity.fullerton.edu.
Sexual Harassment It is the policy of California State University, Fullerton and the California State University to maintain a working and learning environment free from sexual harassment of its students, employees and those who apply for student or employee status. Sexual harassment is illegal under Title VII of the Civil Rights Act of 1962, Title IX of the Higher Education Amendments of 1972, and the California Education Code 89535. Executive Order 927 Systemwide Policy on Prohibiting Harassment in Employment and Retaliation for Reporting Harassment or Participating in a Harassment Investigation as well as Executive Order 1074 Systemwide Policy Prohibiting Discrimination, Harassment, and Retaliation Against Students AND Systemwide Procedure for Handling Discrimination, Harassment and Retaliation Complaints by Students Against the CSU and/or CSU Employees also prohibit sexual harassment within the California State University system. The university will not tolerate sexual harassment and will take action to eliminate such behavior. Information concerning campus sexual harassment policies and procedures can be obtained from the Office of Diversity and Equity Programs, College Park 770, (657) 278-3951 or http://diversity.fullerton.edu.
Student Disability Complaints (including denial or failure to implement accommodations, academic adjustments and auxiliary aids) Director, Disabled Student Services, CSUF Paul K. Miller University Hall 101 pmiller@fullerton.edu (657) 278-3117 TDD 657-278-2786
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extension.fullerton.edu/professionaldevelopment
UNIVERSITY EXTENDED EDUCATION
Map & Parking Information
Garden Grove Parking 12901 Euclid Street, Garden Grove, CA 92840 A parking permit is required Monday through Friday. A permit will be issued at no additional charge to registering students. For advance registrations, the permit will arrive by mail before the first day of class. Students who register during the week immediately preceding a class start date need to pick up a permit at the Garden Grove registration desk on the first day of class. Please note: the Garden Grove parking permit is not valid at the Fullerton campus. Overflow parking is available across from the City Hall at 11222 Acacia Parkway.
657.278.2611
FALL 2013 | 47
UNIVERSITY EXTENDED EDUCATION
Registration Form Mail Label Code
Please print clearly. Date ______________________
(above name on mailing label)
_____________________________________________________ CSUF Student ID or Social Security #
_______________________________________________ Birth Date (mm/dd/yy)
_____________________________________________________ Email Address
Male
_____________________________________________ Last Name
o
Female
o
______________________________________ First Name
_______________ Middle Initial
___________________________________________________________________________________________________________ Street Address _____________________________________________________ City
____________________________ State
________________ Zip
_____________________________________________________ Telephone (Home)
_______________________________________________ Telephone (Business) Extension
_____________________________________________________ Telephone (Cellular) Class #
Subject Area/Catalog # and Class Name
Date
Fee
Class Fees How did you hear about us? o o o o o
Current Student (STU) Advertising (ADV) Catalog/Flyer (CAT) Education Fair (EDF) Email from CSUF (EMA)
Late Fees o o o o
Industry/Association (IND) Internet search/Website (WEB) Friend/Co-worker (WOM) Other__________ (OTH)
TOTAL FEES
Payment Options o Check or Money Order enclosed (Payable to CSUF. No cash please.) o Charge to: o VISA o MasterCard o American Express* o Discover Card number______________________________________________________ Expiration date (Mo./Yr.)__________________ (*When using American Express, the name on the card must exactly match that of the student who is registering.) Cardholder Signature (Authorization to charge)_________________________________________________________________ o Bill my company. (Purchase order or letter of sponsorship must accompany registration. If registering by telephone, this must be faxed the day of registration.) Photo identification required for payment by credit card or check.
Four Ways to Register 1. O nline 24 hours a day Register Now extension.fullerton.edu/professionaldevelopment/Register Use your credit card to register. 2. T elephone - 657.278.2611. M-Th, 8 a.m. to 5:30 p.m.; F, 8 a.m. to 5 p.m.; Sat., 8 a.m. to 12 p.m. Have ready your credit card number, expiration date, and your student I.D. or Social Security number. A receipt will be mailed to you.
3. In Person - College Park building, Suite 100 (2600 Nutwood, corner of Nutwood & Commonwealth) Mon.-Thurs.: 8 a.m. to 5:30 p.m.; Fri.: 8 a.m. to 5 p.m.; Sat.: 8 a.m. to 12 p.m. Complete a registration form and present it at the University Extended Education office. 4. Mail Send the completed registration form with your check, money order or credit card information to: University Extended Education Registration Cal State Fullerton P.O. Box 6870 Fullerton, CA 92834-6870
#8562
“
Professional Office Administration I enrolled in the Certificate in Professional Office Administration because I had never taken an online course. I really enjoyed the whole experience, especially the Problem Solving Skills course. It really made me think and I learned many techniques to develop and implement solutions.” Sue Lesser Office Administrator
“
Lean Six Sigma I enrolled in Lean Six Sigma Green Belt to learn about process improvement and now I am certified! Now I want to obtain my Black Belt!” John Ngo Project Manager UHG
“
Human Resources Completing the certificate in Human Resources Management enhanced my knowledge on a wide variety of topics and strengthened my resume. And I now have a new job in HR!” Jillian Mason
SUCCESS extension.fullerton.edu/professionaldevelopment/success
extension.fullerton.edu/professionaldevelopment
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ENGINEERING
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CRIME, FORENSICS, & LEGAL
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P.O. Box 6870 Fullerton, CA 92834-6870
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Fall 2013