2011 Curtin Student Guild Annual Report

Curtin Student Guild

CONTENTS History of the Guild President’s Report Managing Director’s Report 2011 Guild Executive 2011 Faculty Representatives

2 4 6 8 9

2011 Highlights Council Governance Representational / Educational Issues Commercial: Food and Beverage Commercial: Retail Events Clubs Support / General Services Membership Services Staff Listing

10 12 14 16 18 20 21 24 27

Independant Audit Report Financial Reports Revenue Breakdown Student Services Expenses

29 33 36 37

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A few years after the WA Institute of Technology (WAIT) had been established in 1966, it became clear that there was a lack of ‘community’ amongst the students.

The WAIT decided that the formation of a student association was required to manage student facilities and improve community life on campus. With approval from the Minister for Education, the WAIT Student Guild was established - opening its doors for business in February 1969. The Guild started to KPZ[YPI\[L P[Z ÄYZ[ UL^ZWHWLY º(ZWLJ[» HUK V[OLY ^LLRS` W\ISPJH[PVUZ º:WLJ[Y\T» HUK º>PZNV» ZOVY[S` HM[LY ;OL .\PSK VYNHUPZLK George James Week (named after the St Georges Terrace and James Street WAIT sites), Orientation Week and the Recovery Ball. The Guild also recommended that the WAIT implement the common free time we still enjoy every Wednesday afternoon to this day. In 1971, amendments to the WAIT Act allowed student representation on University Council and a few other Boards.

0U [OYLL `LHYZ HM[LY [OL VMÄJPHS .\PSK LZ[HISPZOTLU[ [OL .\PSK )\PSKPUN ^HZ ÄUHSS` opened. As a result of the new amenities H]HPSHISL [V [OL .\PSK [OL »Z ^HZ H [PTL of expansion providing more services to the students. A second-hand bookshop, fruit and vegetable market, and Guild Emporium were set up, with the establishment of a full pharmacy. Bookshop grants were introduced along with student insurance coverage, a taxation advisory service, L_[LYUHS Z[\KLU[»Z UL^ZSL[[LY Z[\KLU[ YHKPV and the appointment of environmental and OVTVZL_\HS HMMHPYZ VMÄJLYZ +\YPUN [OL SH[L »Z PU HU LMMVY[ [V Z\IK\L student voices in higher education, the WA Government abolished compulsory membership of student associations and compulsory charging of student service fees.

In 1979, the Guild President took the extraordinary measure of halting all Guild

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operations. This led to an increased H^HYLULZZ VM [OL .\PSK»Z ZPNUPÄJHU[ YVSL PU providing services for students on campus. A \UPÄLK NYV\W VM Z[\KLU[Z WYV[LZ[LK H[ [OL .V]LYUTLU[»Z H[[LTW[ [V YLZ[YPJ[ Z[\KLU[ organisations.

(S[OV\NO [OL .\PSK Z\MMLYLK MYVT ÄUHUJPHS HUK PU[LYUHS [\YTVPS PU [OL »Z P[ JVU[PU\LK to provide support for students and even extended its services through new projects.

Commercial services were expanded to include a Guild owned hairdresser (Campus Cuts) and leased a health food shop, an optometrist and a health appraisal centre.

Guild regulations needed to be changed to suit the new WAIT divisional based system and a policy handbook was developed.

In 1994, Voluntary Student Unionism legislation was passed by the WA Government thereby enforcing a voluntary student services fee. Fortunately, with the ever-present threat of the new legislation, the Guild had taken precautionary measures pre-empting the decline of student funding.

This included the closing of the Guild Emporium, Guild Shop and the tool library, and a suspension of the Emergency Student Loan Service. On the other hand, the Guild began operating the Curtin Tavern, which ^HZ WYL]PV\ZS` Y\U I` [OL *\Y[PU :[\KLU[»Z Social Club, and set up the Sports Store and Copy Centre. The Guild also took over catering on campus. To enable the continued prosperity of the range of free services offered to students, the Guild became more commercially focused in these trading areas.

When the Guild celebrated its 30 year anniversary in 1999, it was calculated that Guild

Representatives had sat on around 19,500 boards and committees, organised over 100 rallies and petitions and written over 10,000 reports.

In 2002, the State Government reintroduced compulsory student amenities fees, which students paid to the university, which was then handed to the Guild. This once again allowed the Guild to provide more free services to students. However by 1 July 2006 Federal legislation came into effect which prohibited the University from charging a compulsory amenities and services fee.

However, in line with Western Australian legislation, a student still automatically became a Basic Guild Member on enrolment, which grants the students limited access [V [OL .\PSKÂťZ IHZPJ ZLY]PJLZ H[ UV JOHYNL Despite these set-backs, the Guild has JVU[PU\LK [V L_WHUK P[Z YHUNL VM ILULĂ„[Z HUK provide great service and representation to all students.

In October 2011, the Australian Parliament passed the Higher Education Legislation Amendment (Student Services and Amenities) Bill 2011 to allow Universities and other higher education providers, to charge a compulsory Student Services and Amenities Fee (SSAF) from 2012 (see the Higher Education Legislation Amendment (Student Services and Amenities) Act 2011).

The legislation allows universities to charge students an annual fee of up to $263 which can be deferred through a HECS-style income-contingent loan called the Student Amenities-HELP (SA-HELP). Some services will be provided through the Student Guild, others will be provided by the University.

All fees, however, will be allocated entirely

to student services and amenities. Without adequate funding for student-based services such as advocacy, counselling, health, and legal support, students may become vulnerable to dropping out of university.

The Guild hopes these funds can be used towards assisting low-SES students, enhancing student representation, and is currently working on a number of projects that will utilize the Student Services and Amenities Fee to support students and improve life on campus for years to come.

No University experience is complete without the Guild; students are therefore urged to sign up to ensure they get the most out of their years at Curtin University!

Sources: *\Y[PU :[\KLU[ .\PSK .YVR B6MĂ&#x201E;JPHS .\PSK 5L^ZWHWLYD 7LY[O >(0; :[\KLU[ .\PSK (ZWLJ[ B6MĂ&#x201E;JPHS .\PSK 5L^ZWHWLYD 7LY[O >(0; :[\KLU[ .\PSK .YVR B6MĂ&#x201E;JPHS .\PSK 5L^ZWHWLYD 7LY[O >(0; :[\KLU[ .\PSK (UU\HS 9LWVY[Z >OP[L 4 >(0; [V *\Y[PU 7HYHKPNT )VVRZ *\Y[PU <UP]LYZP[` 7LY[O

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This report gives our members relevant information of Guild activities in 2011; furthermore, it ensures that the Guild remains accountable and transparent to Curtin students whilst remaining true to our core values and mission statement. I encourage you to read through the document in its entirety and if you have any further questions, please don’t hesitate to contact myself.

The passing of the Student Services and Amenities Fee (SSAF) by the Federal Government in October 2011, brought with P[ \UJLY[HPU [PTLZ MVY [OL .\PSK»Z ÄUHUJPHS status and capabilities as a provider of services and amenities on and off campus.

SSAF unfortunately for many Guilds around the country was not a repeal of Voluntary Student Unionism (VSU), and as such the Student Guild has to negotiate on an annual basis how much funding it receives from the University. A major decision in conjunction with the fee was whether to charge for Guild Membership in 2012. Unfortunately, by the end of 2011, the University had UV[ UV[PÄLK [OL .\PSK VM P[Z M\[\YL M\UKPUN arrangements nor indicated to us that we would be receiving any money from SSAF. In VYKLY [V LUZ\YL ÄUHUJPHS Z[HIPSP[` HUK [V IL able to provide discounts for our members at our outlets, we decided to charge for membership. This decision was admittedly one that was met with a lot of resistance from the student body.

In short, the SSAF is designed to supplement the many millions lost under VSU for Universities to be able to make University a more enjoyable and holistic environment – which caters to the needs of the growing student population. SSAF can be used for everything from housing, online services, medical, disability and counselling services,

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through to entertainment, student advocacy and support initiatives. As a Guild, we believe that students should be in control of student affairs, and students should play an integral role in how this money is spent.

Negotiations with the University on fund allocation were stalled towards the end of 2011, and taken up by the incoming Guild Council.

Through SSAF, the Guild hopes to expand its advocacy based services – mainly student assist to be able to represent students against terminations, appeals, and general misconduct issues. We also aim to provide a better on campus experience through the expansion of O-Day, Guild Day and Clubs Day. The Guild also recognises the large number of international students and we hope to provide more events that are inclusive of all students at Curtin – this includes providing non-alcoholic based activities.

We are hopeful that SSAF will bring with it a more vibrant student culture in 2012.

In April of 2011, the Guild wrote a response to the Federal Government regarding Student Income Support. The Guild saw Youth Allowance and support mechanisms as inadequate for students to be able to sustain themselves whilst at University. We made the following recommendations – 0UJYLHZLK @V\[O (SSV^HUJL ILULÄ[Z MVY students undertaking practicum which should support students for the duration of their practicum.

0UJYLHZLK @V\[O (SSV^HUJL ILULÄ[Z MVY students who are required to relocate for the duration of their practicum.

Lower the parental income threshold under the transitional arrangements for “gap year” students who meet the workforce participation criterion from $150,000 per annum to $100,000 per annum.

Lower the age of independence from 22 (in 2012) to 19 years of age, incrementally over three years.

We also highlighted that investment into the Higher Education sector is critical for the economic viability of Australia. Without an educated and well informed workforce, (\Z[YHSPH ^VU»[ IL HISL [V NYV^ ¶ ^L HSZV recognised that this meant investment in a breadth of areas, not just the sciences.

Many students will have recently noticed positive changes to youth allowance, including the amount you can earn before it affects your payment (from $236 - $400 p/ fortnight); increase in the start-up scholarship (two half yearly payments of $1,025); and the changes to age of independence for Inner Regional students. The Guild spent 3 years lobbying the government hard for these JOHUNLZ HUK [OL ^PU MVY Z[\KLU[Z ÄUHSS` came through.

In September 2011, the Guild held a focus group with students and interested community members about the state of Indigenous Higher Education. This was in response to the Federal Government JHSSPUN MVY Z\ITPZZPVUZ \UKLY º9L]PL^ VM Higher Education Access and Outcomes for (IVYPNPUHS HUK ;VYYLZ :[YHP[ 0ZSHUKLY 7LVWSL» As a Guild we thought it was important to participate in the review because we are of the belief that all students have the right to access higher education, and we also recognise that Aboriginal and Torres Strait islander peoples have a limited capacity through current avenues in the system. We produced the report which recommended various ways in which to engage potential students; ranging from early engagement through to consistent support structures when Aboriginal and Torres Strait Islander peoples enter into the University system. To view this report, please contact myself for further details.

Agency (TEQSA) was formally established on July 30, 2011. The agency is designed to ensure that Universities and Higher Education providers around the country provide their customers (us the students) with a quality education. In conjunction with ;,8:( [OL º4` <UP]LYZP[PLZ» ^LIZP[L ^PSS IL launched in 2012 which will rate Universities in terms of performance both in and out the classroom.

Independent student organisations are critical to a thriving University culture.

Students need representation that is free MYVT PUÅ\LUJL VY PU[LYMLYLUJL MYVT [OL University administration. It is through our members that the Curtin Student Guild has grown from strength to strength and we look forward to your continued support.

I would like to thank the Guild Representatives of 2011 for all of their handwork and dedication to preserving student rights, and also all the Guild Staff that make the Guild what it is today – one of the strongest in the country.

Ali Kirke 2012 Guild President.

Tertiary Education Quality and Standards

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Curtin Student Guild continued to grow from strength to strength in 2011 in its consolidation of position on Campus. In our 42nd year we reinforced our independence through student concerns whilst at the same time achieving a strong bond with, and respect from the University administration.

We planned the year though our department budgets to be one of recognition by student members and endeavoured to provide value for money and service specialisation at the L_WLUZL VM WYVÄ[ The trading patterns we experienced throughout the year were strangely different to the norm and this was also commented upon by our third party on-campus tenants.

It is uncertain whether this deviation from the traditional pattern was a one-off or a new trend. There is speculation that the weakening of student numbers attending or remaining for any length of time on campus accounted for this and may be attributed to three areas. Electronic study programs, reduction in enrolled international student numbers and concerns by students about [OL JVZ[ HUK KPMÄJ\S[` VM WHYRPUN /H]PUN said that, our actual trading net results of $(360,551) came in better than budget $(604,156).

The major refurbishment of key operational positions, completed throughout the Guild Student services and trading areas in the J\YYLU[ WLYPVK OHZ HKKLK ZPNUPÄJHU[S` [V [OL write down and write off of assets, based prudently on the unexpired term of our head leases, although we are hopeful of renegotiating our terms of tenure on campus in 2012.

Disappointingly, the asset upgrades we planned for in 2011 were held up and whilst early completion of these would have reduced our liquid cash reserves they would have provided better trading opportunities for our outlets, namely the Basement and Bookmark Cafes. These delays however were beyond our control and stem from the

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fact that the re-development plans include a University landlord component which involves a more convoluted approval process for capital works than the independent and streamlined processes within the Guild.

So the year was more one of anticipation than one of productivity.

One resounding success was the completion VM [OL YVVÄUN V]LY [OL *V\Y[`HYK HKQHJLU[ [V the Guild administration building, designed to provide informal study space for students.

The idea was put forward in 2008 but took 3 years to eventuate. The opening semester of OHZ ZLLU ZPNUPÄJHU[ \ZL I` Z[\KLU[Z VM this Guild provided amenity.

Whilst the Student Guild provides the majority of food outlets on Campus, a third party has recently operated four of the outlets through an external arrangement with the University. It was therefore of some concern to the Guild when a complaint was lodged by a student with the Human Rights Commission against the Student Guild, stating that our restaurants were discriminating against her by not providing Z\MÄJPLU[ .S\[LU MYLL MVVK [V ZH[PZM` OLY desires. She admitted that when she had asked the other café operators on campus to provide Gluten free menus they had declined.

We attended several sessions with the Human Rights representatives and reached an amicable agreement with the accusing party. However that party then no longer attended any of our cafes. We have always attempted to cater for all student needs through our recipes and foodstuffs and prior to her complaint had a wide variety of menu items.

Consistently a major annual attraction for students and a major membership incentivisor has been the Guild- run Oktoberfest. Regrettably the University has come under pressure from external funders such that they cannot be seen to support or encourage alcohol based activities.

The Guild looked to uphold an election promise by students by holding the event off-campus and after many abortive venue attempts, entered into a joint venture with a third party who had secured a site. The event was a resounding success from the student perspective, but involved the Guild in material losses. These losses were attributed largely to the last minute timing and the fact the event was held over two days. We will review this plan in 2012 but hope to retain the event, preferably on-campus.

new student services and amenities, a suggestion was made that the Guild tender for a land site being offered by the )\ZZLS[VU :OPYL [V H UV[ MVY WYVÄ[ NYV\W VU a pepper corn rental for 21 years . Many of the student Volunteering programs and Clubs ^PSS ILULÄ[ MYVT OH]PUN H ZP[L MYVT ^OPJO [V develop their skills and at this time the Guild has been shortlisted for occupancy.

There was much speculation throughout the year as to the timing of and quantum of the introduction of the long promised Student Services Amenities Fee which passed through legislation successfully. Meaningful planning for the short to medium term dollar value was impossible and a decision to prepare budgets for 2012 ignoring the impact of the fee was deemed prudent. The known fee now anticipated in 2012 will largely affect capital works so the decision proved correct.

We continue to foster relationships with the other 3 major Universities in Perth, sharing ideas and plans. We believe ultimately the SPHPZVU H[ (KTPUPZ[YH[P]L SL]LSZ ^PSS ILULÄ[ HSS University students.

We have been particularly fortunate during the year to have had a responsible and professionally thinking Executive student body, backed up by a sound and rational Council. Their decisions and support of Administration has been exemplary.

Our relationship with Doric Construction in our joint venture quest to identify and plan for student housing near to Curtin Campus ÅV\YPZOLK K\YPUN HUK H ZP[L PKLU[PÄLK but a few kilometres from the University.

However prudence has put a temporary halt to any plans largely because of the uncertainty of numbers of overseas students resulting from the strong Australian dollar.

This coupled with the high returns an investor requires from the operation, made the student rates/returns marginal. As the SSAF fee structure beds in the student housing plan may be reignited.

Unfortunately the Guild was not successful in its tender.

In 2011 we ran several courses facilitated by an international marketing personality Barry Urquhart aimed at improving customer service and self-awareness of service provision and the Guilds core business provision. This was attended by both student YLWYLZLU[H[P]LZ HUK V\Y Z[HMM 0[ HSZV PKLU[PÄLK a need to improve our own identity and this will be a priority focus in 2012.

We enter into 2012 excited at the prospect of seeing all our planning over the last 2 years coming to fruition.

Cliff Paget Managing Director 2012

During a brainstorming session involving staff and students investigating the provision of

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Guild President Joseph Quick

General Secretary Ali Kirke

Education Vice-President Chris Hossen

Activities Vice-President Sarah Connor

Business Faculty Representative Caitlin du Toit

Science & Engineering Faculty Representative & Queer Officer Maz Rahman

Health Science Faculty Representative Rachael Murray

Humanities Faculty Representative Michael Ball

Other Representatives

Queer Officer & Guild Councillor

CUPSA President

Guild Council Chairperson

Andrew Cameron ISC Convenor

Nathassja Widagdo Womanâ&#x20AC;&#x2122;s Officer & Guild Councillor

Rhea Fernandes

Nick Jones Karen Motta Guild Councillor

David Farr Guild Councillor

Audrey Gunawan 9

The following is a listing of all Guild Representatives on University Boards and Council in 2011

President University Council Academic Board Academic Services Committee Academic Integrity Committee Guild University Liaison Committee Fees & Charges Committee Flexible Learning Committee Work Integrated Learning Committee Information Communications and Technology Committee Quality Management Steering Committee Student Plagiarism Working Party Monthly meetings with the Vice Chancellor Monthly meetings with the Academic Registrar Monthly meetings with the Deputy Vice Chancellor International Monthly meetings with the Vice President Corporate Relations Monthly Meetings with University Corporate Communications Occupational Health & Safety Committee University Staff Selection Panels

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Education Vice-President Academic Board Academic Services Committee Scholarship Reference Group University Teaching & Learning Committee *V\YZLÂťZ *VTTP[[LL +PZJPWSPUHY` *VTTP[[LLÂťZ Guild University Liaison Committee University Staff Selection Panels Transport Committee Reconciliation Action Plan Committee Student Housing Advisory Committee Monthly meetings with the Academic Registrar Academic Recognition of Prior Learning Committee Monthly Meetings with University Corporate Communications

Activities Vice-President Guild University Liaison Committee Bi-monthly meetings with University Corporate Communications Monthly meetings with Academic Registrar

Health Sciences

Business

Health Science Teaching & Learning Committee Health Science Academic Board Student Discipline Panels University Staff Selection Panels Bi-monthly meetings with University Corporate Communications

Business Teaching & Learning Committee CBS Strategic Review Board Student Discipline Panels Staff Selection Panels Bi-monthly meetings with University Corporate Communications

Humanities Humanities Teaching & Learning Committee Disciplinary Panels University Staff Selection Panels Bi-monthly meetings with University Corporate Communications

Science & Engineering Science & Engineering Teaching & Learning Committee Science & Engineering Courses Management Committee Disciplinary Panels University Staff Selection Panels Bi-monthly meetings with University Corporate Communications

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Timetabling, education costs, overcrowded classes, English language proficiency and parking continued to be issues at Curtin over the year.

PAYG campaign: Make Parking Better :PUJL *\Y[PU <UP]LYZP[` Ă&#x201E;YZ[ PUP[PH[LK WSHUZ [V implement the switch from permit parking to a Pay As You Go (PAYG) parking scheme, the Guild has been lobbying the University to make changes to the proposed system to ensure that parking remains affordable and accessible to all Curtin students.

The Guild attended numerous meetings, started up a website with an online petition and held two rallies. Representatives also met with WA Members of Parliament to discuss the issue of parking.

Through our actions and a proposal put forth to the university in the past year, the Guild OHZ ILLU HISL [V ZLJ\YL ZPNUPĂ&#x201E;JHU[ JOHUNLZ to the structure of the proposed â&#x20AC;&#x153;Pay As You Goâ&#x20AC;? (PAYG) parking system to be in place for 2012.

The Guild has secured the following changes to the Universityâ&#x20AC;&#x2122;s PAYG plan: 1. A reduction in the maximum daily parking rate capped at $2.50 (down from $3.50) 2. The Guild has secured a transfer of an additional 1,000 bays from pay per hour to pay by day to bring the total number of pay by day bays to 2,000 out of an approximate 3,000 bays available. Originally, the University had intended on providing only a total of 1,000 bays at pay by day rates.

These changes will save students up to $120 if they are on campus full-time. This also means that fewer students will have to pay

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the higher hourly rate to park at Curtin.

The Guild still strongly supports a mix of both permits and â&#x20AC;&#x153;Pay As You Goâ&#x20AC;? (PAYG) parking and will continue to lobby the University to improve public transport, increase cycle facilities and pedestrian links to campus.

The Guild will also continue to push for the rest of our recommendations to be PTWSLTLU[LK HUK MVY H YL]PL^ PU VUL `LHYÂťZ time to evaluate the success or otherwise of the PAYG system.

We would like to thank all students and staff who participated and contributed to the â&#x20AC;&#x153;Make Parking Betterâ&#x20AC;? campaign.

Safety and Security audit Student safety on campus is an important issue. Student representatives conducted a walking tour of campus at night looking for safety and security issues such as poor SPNO[PUN ( YLWVY[ VM Ă&#x201E;UKPUNZ ^HZ Z\ITP[[LK [V University security.

Welfare The Student Guild provided regular breakfasts for students, because we know that sometimes it is hard to make ends meet.

We ran free breakfast barbeques and through the provision of cereal and toast in the Equity Department kitchen, we aimed to alleviate a little bit of stress for students.

Equity Departments The active equity departments include: 8\LLY" >VTLUÂťZ" *\Y[PU <UP]LYZP[` 7VZ[ graduate Students Association (CUPSA); and 0U[LYUH[PVUHS :[\KLU[ZÂť *VTTP[[LL 0:* In second semester ISC ran Multicultural week and the annual Pasar Malam, or Night Market event. With thousands of attendees, plenty of food stalls and entertainment Pasar Malam continues to be a huge success.

The Curtin Queer Department hosted the national queer conference, Queer Collaborations (QC), July 4-11. There were plenaries, workshops and social events every day and students came together from campuses around Australia. The theme for 8* ^HZ º,K\JH[L ,TWV^LY ,X\PW» and the conference addressed a range of topics for the LGBTIQQ – Lesbian, Gay, Bisexual, Transgender, Intersex, Queer and Questioning – community.

Policy Development Guild policy was given an overhaul in 2011 and new policy was developed to cover a range of issues affecting the work of the Guild and student life. The policies are about outlining the position of the Student Guild and the standards that we expect in the running of the Guild.

New policies included: Access to condoms Accessibility of meeting minutes Ancillary fees Basic academic rights Supporting student clubs and societies 6MÄJL ILHYLY JVTT\UPJH[PVU ^P[O university staff Encouraging Campus Life and Student Engagement Keeping Students Informed Recycling Sustainability Textbooks Commitment to a varied events portfolio There are plenty more, which are accessible on the Guild website – www.guild.curtin.edu. au

Academic Calendar Many hours were devoted to opposing the new Academic Calendar that was proposed

and established by the University. The new calendar removed one of the tuition free weeks each semester, which meant there was a shorter period of time for the same workload. This reduced the learning opportunities for students and meant that we received less feedback from overworked teachers. After much lobbying the new academic calendar was eventually voted against at Academic Board, and 2013 will see the calendar revert to its original form!

National Union of Students Act Now, Create Change :[\KLU[Z» 4VUL` [V :[\KLU[Z ¶ [OPZ campaign targeted the allocation of Student Services and Amenities Fee. Any student money that is collected needs to be spent on students. Student money is best managed by students themselves - through their independent student organisations made up of democratically elected representatives.

Fund Our Future – for increased funding into higher education without increasing the ÄUHUJPHS I\YKLU VU Z[\KLU[Z

Financial assistance in partnership with St Vincent De Paul Emergency relief is provided to students in [OL MVYT VM ]V\JOLYZ HUK ÄUHUJPHS YLSPLM MVY overdue bills and emergency situations. This was very important with assisting Libyan students, who had their stipends suspended during the 2011 revolution. This program will continue in 2012.

Excellence in Teaching Awards These Guild Awards have run over 10 years now, and are an opportunity for students to nominate excellent teachers and excellent teaching methods. The award is delivered at a ceremony after nominations are reviewed by a judging panel comprised primarily of student representatives.

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FOOD & BEVERAGE Continued Discount Levels

Going Forward

In 2011 the Food & Beverage Department continued with the high discount levels started in late 2010 – rewarding Guild members with greater savings across campus.

The Food & Beverage department is working hard to see some long term projects come to fruition in 2012. The Basement and Bookmark Cafes are both scheduled for major refurbishment works in the future.

Concept refurbishment sees increase in trade

The Engineering Precinct has seen some ZPNUPÄJHU[ JOHUNLZ VM [OL WHZ[ JV\WSL of years and to bring the Basement Café facilities up to date along with creating a IL[[LY ÅV^ ^P[O [OL V[OLY I\PSKPUNZ [OLYL ^PSS IL H ZPNUPÄJHU[ YLM\YIPZOTLU[ WYVQLJ[ ;OL work will take most of Second Semester 2012.

The addition of the Study Lounge and overall refurbishment of Concept Café saw an increase in trade at the café. Customers now have the opportunity to dine-in, with many making use of the comfortable space for meetings and for study groups. The increased display space allowed for our talented chefs to create a unique menu of gourmet items designed to be smaller and catering to some of the dietary requirements of our customers (such as vegan and gluten free).

Customer Service Focus 2011 saw several workshops with customer service expert, Barry Urquart. In these workshops strategies were developed to ZWLJPÄJHSS` [HYNL[ V\Y H\KPLUJL H[ *\Y[PU HUK to provide a better level of customer service and support. In 2012 these strategies will be brought forward to the general staff of Curtin Student Guild.

More Chefs = More Food In 2011 we increased the size of the Main *HMt RP[JOLU IYPNHKL ZPNUPÄJHU[S` >L HYL now preparing more food “in-house” than ever before giving us more scope to meet ZWLJPÄJ J\Z[VTLY YLX\LZ[Z HUK [V OLSW \Z offer the best quality and value to the Guild members and the greater Curtin community.

Our customers are taking the time to offer us valuable feedback on their food preferences allowing us to expand our selection and, where possible, try to meet the needs of customers requiring special dietary items.

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Bookmark Café at the TL Robertson library is also ready for some TLC. In conjunction with the University opening up the library area, the café will be totally transformed. Work on this project is likely to start late in 2012.

The Main Café Kitchen will receive a much needed air conditioner in 2012. It will be a major change for the hard working crew in [OL RP[JOLU HUK ZOV\SK [HRL WSHJL PU [OL ÄYZ[ half of 2012.

The Courtyard area between the Main Café and the Tav will be completely over-hauled during 2012 creating a more modern and welcoming space.

Eftpos on Campus Plans are well underway to have EFTPOS facilities available in each of the cafés during 2012. This will hopefully provide students with better access to their own funds.

Tavern Popularity of the Tavern as a social hub on campus was maintained throughout 2011.

The ever increasing numbers of students on campus and inability to permanently extend the premises continued to result in lengthy lines on popular events.

The Tav kitchen team continues to keep Z[\KLU[Z HUK Z[HMM Z[VTHJOZ ZH[PZÄLK ^P[O

their tasty treats. The ever popular pizza and pint meal deals on Thursdays have been extended to Burger and Pints from Friday afternoons, along with Dj tunes to start the weekend Curtin Student Guild trading under Mammoth Events, joined with an external event company Nokturnl Events to host Oktoberfest in the Gardens at the Supreme Court Gardens in the City after it was declined on campus in 2010. The event was

enjoyed by all who attended although the decision to host it over two days due to the on campus popularity in 2009 produced H Ă&#x201E;UHUJPHS KLĂ&#x201E;JP[ K\L [V ILSV^ JHWHJP[` attendance. Preference still remains in returning the event to the campus for the students.

The Guild tavern is planning to freshen up its look inside the Tavern during 2012 following the Universities decline of a major refurbishment/ extension.

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Retail IT Works

Curtin Concept

>HZ (\Z[YHSPH»Z PUKP]PK\HS ZOVWMYVU[ for Vivid Wireless

Developed its new website – curtinconcept.com.au

Tripled the size of its repairs and servicing business in comparison to 2010

0TWYV]LK P[Z THU\MHJ[\YPUN LMÄJPLUJ` enabling it to reduce the sale price of the majority of their clothing range by a minimum of 20%

Introduced iPhone and iPad repairs into its range of services we provide Doubled the size of its bag range to HYN\HIS` WYV]PKL >(»Z ILZ[ IHN YHUNL to the youth market Have become one of the largest independent shop fronts for Lacie, Built and Golla bags.

Introduced iPods into the store.

With the proven sales history of Apple products we have negotiated a new deal with Apple computers that will enable us to sell their full suite of product by mid 2012.

Sennheiser headphone growth in excess of 220%

Worked closely with the University to develop new clothing range. Our range has now increased from two styles of logo application to nine new logos applied across a variety of merchandise Removed the bonds range of clothing from our store. There were many happy punters falling over themselves to take HK]HU[HNL VM [OL ÄYL ZHSL ^L OLSK VU our remaining Bonds lines.

Continued to grow its Braziliano Praia ÅPW ÅVW YHUNL >L HYL [OL SHYNLZ[ stockist in Australia. Whether you need [V HKK H UL^ WHPY VM ÅPW ÅVWZ [V `V\Y wardrobe, or you just need footwear to get into the Tavern then come in a check out our range.

Now performs wholesale manufacturing of clothing for both University departments and Clubs & Societies.

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The Spot With an offering of 30 varieties of bulk lollies we were able to generate sales in excess of 1,200kg. Building on the success of this we are intending to increase or range to over 60 varieties in 2012.

Sold over 12,000 discounted Hoyts Student Cinema tickets making us the largest re-seller of student tickets in Australia.

Sold approximately 3000 Hoyts Adult *PULTH [PJRL[Z THRPUN \Z VUL VM >(»Z largest re-sellers of adult tickets after the RACWA (Z HU VMÄJPHS *\Y[PU IYHUKLK Z[H[PVULY` stockist we were able to distribute 3852 units of branded material to the Curtin community.

Standard stationery sales growth of 35% was achieved.

Secondhand Bookshop Continued to be an integral service with sales in excess of $750,000 Although administration costs have escalated over the past few years the store is proud to have kept the administration fee (commission) constant throughout this period time.

We implemented a new pricing policy that saw a dramatic reduction in the sale price of safety equipment. Our customers were keen to take advantage of the new low prices especially guild members who received a further 10% discount on the already reduced items.

We have revised our trading hours to better suit the seasonal needs of our consumers. Extended trading times at the beginning of semesters saw more LMÄJPLU[ WYVJLZZPUN VM V\Y J\Z[VTLYZ

The store prides itself on its wholesale stationery purchasing philosophy. We purchase the majority of our stock at the beginning of each semester. This enables us to access our distributors BTU pricing and our bulk purchasing also gives us access to further discounts. This enables us to re-sell at ultra-competitive rates. Unlike other stores we also choose to continue this discounted rate all year round. We challenge anyone to beat our year round pricing on lecture pads.

Unfortunately our store supervisor has left us after 20 years of excellent service. We wish her well in her future endeavours.

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Events The 2011 events calendar saw a range of new events and initiatives introduced to try to deliver a bigger range and diversity of events. This included the introduction of the O-vents program, micro-events designed to encourage interaction amongst students and provide memorable university experiences, all alcohol free. O-vents proved very Z\JJLZZM\S PU HUK ^PSS JVU[PU\L PU ^P[O ZPNUPĂ&#x201E;JHU[S` IL[[LY M\UKPUN ILOPUK [OLT

Event List Feb 23 Mar Mar 11 Mar 16 Mar

Mar & Apr Apr 20 Apr 21 May 18 May May 27 July 20 July 20 Aug 3 Aug 3 Aug 5 Aug 26 Aug 30-Sep 1 Sep 9 Sep 10 Sep 30 Oct 7 Oct 14 ONGOING

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O Day Excellence in Teaching Awards Beach Bash Clubs Day Ovents, micro events designed for first year students, these includedevents such as; Tum-Tum-Pa (with Redbull), a Petting Zoo, Easter Egg hunt and Pakistan Cultural Day (in support of Queensland flood victims) Wishes on Wings, Japanese Earthquake fundraising Club Olympics Easter Bash Curtin DJ Comp Quiz Night in Main Cafe End of Semester Concert Guild Day Guild Day Concert Guild AGM National Campus Bands Competition- Curtin Heat Guild Ball Snow Party National Campus Bands - State Heats Mid Semester Bash National Campus Bands- State Final Multicultural Week & Pasar Malam Oktoberfest in the Gardens End of Semester Two Concert Guild Markets (every Wednesday during Semester) Grill the Guild every Wednesday around Campus Fortnightly breakfasts CUPSA PODS Program CUPSA Humanities Faculty Event CUPSA Health Sciences Faculty Event On Show Arts Grant

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Clubs Clubs and Societies are an integral part of University life, with over 8000 University students signing up for club membership in 2011. Each year, many clubs register with the Guild, representing almost every aspect of campus life. Registered club numbers were high with 55 clubs registering with the Guild for 2011. 24 academic clubs, 9 international clubs, 13 religious clubs, 5 special interest clubs, 5 issue based clubs, and 3 social clubs made use of the fantastic club services that the Guild provides including equipment hire, use of venues and various funding arrangements.

In 2011 the Guild provided clubs with over $27,500 in funding. This included over $13,500 in Club Sponsorships, for use in promoting and running fantastic student initiatives, such as the CEC, CEAC and PRSC 0NUP[L )HSS *(:(»Z (YJOP[LJ[\YL >LLR HUK the CCC Anniversary Ball. 2012 funding is set to become streamlined and more easily accessible, encouraging more on-campus events and club growth/stability.

At the 2011 Guild Club Awards presentation, CCC: Curtin Commerce Club and CEC: Curtin Engineers Club were the joint winners of the Guild “Club of the Year” award. The “Small Club of the Year” award was also given to joint winners, to HPSA: Health Promotion Student Association and CEAC: Curtin Environment and Agriculture Club.

Both clubs were presented with award plaques and extra funding opportunities for 2011.

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Support/ General Services Student Assist During the calendar year 2011 almost 600 students accessed the services of The Student Assist Department; this was a similar demand in the service as seen in the previous year. ;OL JVUÄKLU[PHS UH[\YL [OL ZLY]PJL YLZ[YPJ[Z the level of detail into which cases can be discussed in this report, however the demand on the service during 2011 can be summarised in to the following general issue based categories:Academic/University issues 85%. This category includes issues such as; status appeals, assessment appeals, academic misconduct, grievances etc.

Personal issues 9%. This category includes assistance with job search/resume writing, career/course counselling etc.

We have had a generous donation from Student Central and the School of Nursing and Midwifery this year, which included some laptops. With the laptops, this will allow to build our loan computer library thus ILULÄ[PUN Z[\KLU[Z PU ULLK In 2010 we were looking forward to having a dedicated area in the Guild building to help with greater storage and work area for our volunteers. We have since then had this area but unfortunately with new plans for the building it has been limited and we are still waiting for this space. This space will certainly help not only enable easier access and distribution but a dedicated storage area as well which is greatly required currently.

>LSMHYL PZZ\LZ ;OPZ ÄUHS JH[LNVY` JV]LYZ legal issues, Centerlink, housing/tenancy advice etc.

Through the help and assistance of our IT department, we now have a minimum Z[HUKHYK ZWLJPÄJH[PVU VU LHJO THJOPUL before it is given to a student. We do not have a reliance on volunteers for the program since 2011 and greatly rely on our IT department to refurbish the machines.

Reboot

Bookshop Grants

The Reboot Program had a great response in 2011, with a total of 35 computers given away, 18 of those given to students from Centre of Aboriginal Centre who are often from remote communities. Currently we have given away 18 computers for semester 1 of 2012.

The Bookshop Grant program operates through the generosity of the Curtin University Bookshop and enables the Guild to provide grants to eligible undergraduate *\Y[PU Z[\KLU[Z PU ÄUHUJPHS ULLK The 2011 Bookshop Grant program opened

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Guild keeps students strong

Guild Keeps your tummy full

Guild keeps your diary full

Guild keeps your wallet happy

Guild keeps you active

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the year with a total available allocation of $220,363.92 which included $25,000 provided through the HEPPP strategy funding. Â&#x2039; This enabled a proposed allocation of funds allowing 1101 grants valued at $200 each. Â&#x2039; Semester One application round saw a total of 569 applications received by the closing date of Friday March 4th. Â&#x2039; Of these 569 applications, we awarded 545 students with $200 bookshop NYHU[ JLY[PĂ&#x201E;JH[LZ" VM [OLZL ^LU[ [V distance/external students. Â&#x2039; 26 of these Bookshop grants were awarded to students from the KickSTART program, funded by monies available through the HEPP program. Â&#x2039; NYHU[ YLJPWPLU[Z JSHZZPĂ&#x201E;LK HZ International students. Â&#x2039; The Semester Two grant round received 433 applications. Of which, we awarded all students who applied with a $200 IVVRZOVW NYHU[ ;OL Ă&#x201E;YZ[ Z[\KLU[Z (excluding international students) received HEPPP funded grants. A total of 54 International students received grants. Â&#x2039; Out of 433 grants, 9 students were distance/external. Â&#x2039; There were 190 students who applied in Semester 2 that had not previously received grants, and 243 students who applied and had received grants at least once in the past two semesters.

Tax Help The Guild has continued to act as a Taxhelp centre, coordinating and delivering the program from the main reception building.

The Tax-help program is an initiative of [OL (\Z[YHSPHU ;H_ 6MĂ&#x201E;JL (;6 ^OPJO HPTZ thought the recruitment and training of volunteers to provide a program â&#x20AC;&#x153;designed [V WYV]PKL HZZPZ[HUJL [V HU PKLU[PĂ&#x201E;LK [HYNL[ client group (students), to help them comply with their tax oblations at tax time.â&#x20AC;?

The Tax-help program is open to all Curtin students who meet the basic eligibility criteria of the program of low income and simple tax affairs.

This year, the Curtin program was delivered

by a small team of 3 dedicated volunteers who in the three month period (August October), helped a total of 144 students to lodge a tax return.

Guild Work Experience Insurance ;OL .\PSKÂťZ 7LYZVUHS (JJPKLU[ 0UZ\YHUJL covers full student members while undertaking work experience related to their course of study.

During 2011 almost 40 students took advantage of this cover while undertaking work experience across wide range of industries. This year the most popular sector for work experience was the WA Media industry.

On-Show Arts Grant ¸6U :OV^Âť PZ H WYVQLJ[ VM [OL *\Y[PU :[\KLU[ Guild, which aims to support the artistic and creative projects of enrolled Curtin students. The program recognises that while students produce excellent artwork and have PUUV]H[P]L JYLH[P]L PKLHZ [OL M\SĂ&#x201E;STLU[ VM these ideas is often impeded by lack of time and funding.

To encourage and enable the creative pursuits of students, the Guild established this sponsorship program, now in its second year, to fund a series of exhibitions incorporating the theme â&#x20AC;&#x153;The Right Chemistryâ&#x20AC;?, to be shown at the Access Gallery within the John Curtin Gallery on campus. The exhibitions consisted of a one week installation and a three week run, with the winning entries be shown at the Access Gallery during 2011.

The On-show Judging panel awarded a total VM Âť PU NYHU[Z [OPZ `LHY KP]PKLK L]LUS` between the 2 winning entries.

Unfortunately this year one of the winning artists was forced to withdrew their nomination due to work commitments, leaving the only exhibition this take place year to be that of Artist Miik Green.

Guild Rec Each semester the Guild provides an opportunity to Curtin students and the wider Curtin community to take time out from their hectic work and study commitments, through the Guild Recreation programme.

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The 2011 Guild Rec Program saw 416 participants involved in the 53 short courses within various interesting and fun disciplines.

The Program incorporated courses such as First Aid, outdoor adventures, dance, sightseeing trips and tours, water sports, OLHS[O HUK Ä[ULZZ HUK JLY[PÄLK PUK\Z[Y` X\HSPÄJH[PVU JV\YZLZ H[ H ZPNUPÄJHU[S` discounted rate, in contrast to what course providers would normally charge.

Among the most popular courses was First Aid with the need for extra classes to run throughout the year, to adapt to this demand, 12 classes will run in 2012. Other popular courses for the year were Yoga, The Guild Tav Introductory Bar Course and the Guild Student Assist Resume and Interview Skills workshops.

Publications Grok 0U .YVR \UKLY^LU[ H ZPNUPÄJHU[ overhaul and was met with a very positive response from students. Changes included: Increasing from 5 to 6 issues per year Change in size to return to its classic smaller look Change from Glossy pages to uncoated stock Increase the number of pages Increased distribution Distributed issues to Kalgoorlie campus

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:PNUPÄJHU[ PUJYLHZL PU Z[\KLU[ MVJ\ZLK content through departments, student reps and clubs Reintroduction of the Robert A Heinlein Short Story Competition Won the ACUMA Award for Student Magazine of the Year

Student Diary The 2011 diary was very well received by students and featured the introduction of events tabs and a slew of other little tweaks.

The diary won the ACUMA award for Student Diary of the Year.

Membership Services Work Experience Insurance Cover In 2010, Student Assist continued to provide work experience insurance letters to students. The insurance remains popular across an array of University faculties.

Discounts The off-campus discount package for 2011 grew considerably with the addition the shopright price matching service as well as the switch from a paper based guide to a smartphone app available on Android and iPhone.

2011 Membership Package The membership package for 2011 grew from previous years with the reintroduction of a Guild bag, pens and an increase in

discounts. The $40 voucher continued to be well received, with membership data YLÅLJ[PUN P[Z WVW\SHYP[` HUK JVUZPZ[LU[S` ranked highly as a driver to purchase membership. In 2011 the Guild introduced the new slogan “Guild is Good for you” this simple mantra also carried over to 2012 and is being reviewed for 2013.

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All Guild staff can be RETAIL contacted by calling Guild Brent Penberthy Reception on (08) 9266 2900. Retail Operations Manager FINANCE & ADMINISTRATION Cliff Paget Managing Director Sylvia Hahn Finance & Admin Mgr/Accountant Karen Rennie Management Accountant Jo Alvey -PUHUJL (KTPU 6MÄJLY Hanna James Accounts Clerk Tony Wilson I.T. Manager Slade Lever 0 ; ;LJOUPJHS 6MÄJLY

MEMBER BENEFITS Reece Wheadon 4LTILY )LULÄ[Z 4HUHNLY Mia Fukuyama Events & Marketing Coordinator Rebecca Barendrecht 4LTILYZOPW 6MÄJLY Rozanna Johnson Graphic Designer Vanessa Gurung 4\S[PTLKPH 6MÄJLY Noelle Cavanagh Receptionist Nicole Hentrich Part-time Receptionist Hayley Davis Grok Editor Simon Roy :LUPVY :[\KLU[ (ZZPZ[ 6MÄJLY Olivia Colja :[\KLU[ (ZZPZ[ 6MÄJLY Juliana Desker-Lim :[\KLU[ (ZZPZ[ 6MÄJLY

John Hew Copy & Design Centre Manager Justin Manson Copy & Design Leigh Millar The Spot Supervisor Rod Howson Curtin Concept Supervisor Darren Carter IT Works Supervisor Helen Bartlett Secondhand Bookshop Maree Reed Secondhand Bookshop

FOOD & BEVERAGE Francois Leuenberger Food & Beverage Manager Kelli Knight Food & Beverage Assistant Manager Christophe Jerome Executive Chef Ann Maree Foran Functions Coordinator Sarah Searle Functions Coordinator Jade Hamilton Administrative Assistant Nonalyn Math Main Café Supervisor Marina Alessandro Concept Café Supervisor Chris Sinclair Café Angazi Supervisor Caroline Southall Bookmark Café Supervisor Glenis Freemantle Vege Patch Supervisor Pamela Drewery Basement Café Supervisor

TAVERN Tanya Della-Santina Tavern & Bistro Manager

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Financial Statements

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30

31

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Statement of Financial Position Year ended 31 December 2011

2011 $

2010 $

CURRENT ASSETS Cash Receivables Inventory Other Total Current Assets

3,639,036 369,334 355,560 166,442 4,530,372

4,000,499 301,428 440,085 11,213 4,753,225

NON-CURRENT ASSETS Receivables Property, Plant & Equipment (nett) Total Non-Current Assets TOTAL ASSETS

3,336,496 3,336,496 7,866,868

3,477,716 3,477,716 8,230,941

CURRENT LIABILITIES Trade and other payables Short -term borrowings Short -term provisions Total Current Liabilities

904,623

936,204

510,754 1,415,377

456,069 1,392,273

NON-CURRENT LIABILITIES Long -term borrowings Long -term provisions Total Non-Current Liabilities TOTAL LIABILITIES

64,472 64,472 1,479,849

126,422 126,422 1,518,695

NET ASSETS

6,387,019

6,712,246

EQUITY Opening Accumulated Surplus +LĂ&#x201E;JP[ MVY TOTAL GUILD EQUITY

6,712,246

6,387,019

6,539,883

6,712,246

33

Statement of Cash Flows Year ended 31 December 2011 Cash at Bank H[ [OL ILNPUUPUN VM [OL Ă&#x201E;UHUJPHS `LHY) plus Deposits and Interests less Payments Net Cash Flow for Year CASH AT BANK H[ [OL LUK VM [OL Ă&#x201E;UHUJPHS `LHY

34

2011 $

2010 $

4,000,499

4,398,023

16,015,011

14,864,921

-16,376,474 (361,463) 3,639,036

(15,262,445) (397,524) 4,000,499

Statement of Financial Performance 2011

2010

Year ended 31 December 2011 Income from Sale of Goods less Cost of Goods Sold less Other Costs of Sales GROSS PROFIT FROM SALES

$ 12,509,826 (5,059,244) (6,044,079) 1,406,503

$ 11,564,619 ( 5,391,194) (4,388,425) 1,785,000

plus Services Income (Membership/Uni Grant) less Cost of Services plus Finance Income plus Other Income less Other Costs SURPLUS / (DEFICIT) BEFORE TAX EXPENSE

1,608,121 (2,974,955) 269,104 37,714 (671,713) (325,227)

1,771,433 (2,931,930) 256,344 (1,718) (706,767) 172,363

Statement of Financial Performance Year ended 31 December 2011

2011 $

2010 $

DETAILS OF OPERATING EXPENSES 2009 STUDENT SERVICES Representation, Advocacy & Advisory Student Support (Student Assist) Membership Services Student Discounts Student Publications Clubs & Recreation Promotions & Events Second Hand Bookshop Other Student Support Costs SUB-TOTAL STUDENT SERVICES

444,711 192,408 215,834 897,837 139,275 131,927 208,929 705,100 852,886 3,788,909

389,761 164,889 605,366 708,557 132,316 140,979

TRADING COSTS & OVERHEADS Trading services Student Council & NUS Guild Administration Sub-total Student Services TOTAL EXPENDITURE

10,205,492 83,883 671,713 10,961,089 14,749,997

9,071,062 71,908 706,769 9,849,739 13,418,317

719,942 706,769 3,568,579

35

Finance Income Other Membership & Uni Grant Retail

36

Student Services Expences

Other Student Support Costs Second Hand Bookshop Clubs & Recreation Student Publications Student Discounts Membership Services Student Support (Student Assist) Representation, Advocacy & Advisory

Other Student Support Costs - $852,886 (22%) ;OLZL PUJS\KL [OL JVZ[ VM WYV]PKPUN Ã&#x201E;UHUJL HKTPUPZ[YH[PVU PUMVYTH[PVU [LJOUVSVN` JVTT\UPJH[PVU Z\WWVY[ ZLY]PJLZ [V [OL HIV]L HYLHZ HZ ^LSS HZ V[OLY PUMYHZ[Y\J[\YL JVZ[Z Z\JO HZ W\ISPJ SPHIPSP[` HUK V[OLY PUZ\YHUJL Second Hand Bookshop - $705,100 (18%) ;OPZ YLWYLZLU[Z [OL TVUL` WHPK IHJR [V Z[\KLU[Z ^OV OH]L ZVSK [OLPY IVVRZ [OYV\NO [OL ZOVW HZ ^LSS HZ [OL JVZ[Z VM Y\UUPUN [OPZ ZLY]PJL [OPZ JVZ[ PZ TH[JOLK I` PUJVTL MYVT [OL ZHSLZ Clubs & Recreation - $131,927 (3%) *VZ[Z MYVT º6» +H` HUK V[OLY VYPLU[H[PVU ^LLR HJ[P]P[PLZ HUK L]LU[Z .YHU[Z HUK ZWVUZVYZOPW WYV]PKLK [V JS\IZ HUK ZVJPL[PLZ *VZ[Z HZZVJPH[LK ^P[O JHTW\Z HUK PU[LY]HYZP[` ZWVY[Z JVZ[Z HZZVJPH[LK ^P[O [OL .\PSK»Z YLJYLH[PVU HUK HJ[P]P[PLZ WYVNYHTTL Student Publications - $139,275 (4%) *VZ[Z VM WYVK\JPUN Z[\KLU[ W\ISPJH[PVUZ Z\JO HZ .YVR THNHaPUL

Membership Services - $215,834 (6%) ,_WLUZLZ PU [OPZ JH[LNVY` PUJS\KL :[\KLU[ (JJPKLU[ 0UZ\YHUJL JVZ[Z HZZVJPH[LK ^P[O Y\UUPUN .\PSK TLTILYZOPW Z[HSSZ :[\KLU[ KPHY` 4LTILYZOPW 7HJR Student Support - $192,408 (5%) *VZ[Z MVY KLSP]LYPUN ^LSMHYL HUK NYPL]HUJL HWWLHS Z\WWVY[ PUJS\KPUN [OL .\PSK»Z 3LNHS (ZZPZ[ ZLY]PJL Representation & Advocacy & Advisory $444,711 (12%) 9LWYLZLU[H[PVU (K]VJHJ` [OLZL JVZ[Z HYL KPYLJ[S` HZZVJPH[LK ^P[O [OL Y\UUPUN VM [OL KLWHY[TLU[Z KLHSPUN ^P[O PZZ\LZ YLSH[PUN [V KPZHK]HU[HNLK HUK ZWLJPHS PU[LYLZ[ LX\P[` NYV\WZ *<7:( 0U[LYUH[PVUHS :[\KLU[Z *VTTP[[LL >VTLU 7HY[ ;PTL 4H[\YL (NLK 0UKPNLUV\Z :L_\HSP[` HUK PUJS\KLZ M\UKPUN WYV]PKLK [V 9LNPVUHS *LU[YLZ HUK JV]LYZ [OL JVZ[ VM WYVQLJ[Z Z\JO HZ [OL º,_JLSSLUJL PU ;LHJOPUN (^HYK» [OL º(S[LYUH[P]L /HUKIVVR» HUK Z[\KLU[ Z\Y]L`Z

Student Discounts - $897,837 (24%) ;OL ]HS\L VM KPZJV\U[Z JSHPTLK I` Z[\KLU[Z H[ .\PSK V\[SL[Z

37

Our Vision is to be an independant organisation which is highly valued by all of the University community, especially our members, through the active provision of services HUK ILULÄ[Z LUJVTWHZZPUN HSS HZWLJ[Z VM Z[\KLU[ SPML (SS WYVÄ[Z THKL MYVT V\Y JH[LYPUN YL[HPS L]LU[Z membership services divisions are put back into student programs, student experiences and capital investments PU[V `V\Y JHTW\Z >L»]L NV[ ZVTL IPN WSHUZ MVY including improvements to the Tavern to allow for IL[L[Y L]LU[Z JOLHW HUK LMÄJPLU[ ZLSM ZLY]PJL WYPU[PUN services and providing better student service areas.