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HIstory of the Guild 4 president’s report 6 managing director’s report 8 2013 guild representatives 10 council governence 11 representational/educational issues 12 commercial highlights: Food and beverage department 14 retail department 16 support / general services 18 events 20 other services 22 financial statements 26 ssaf project reports 45
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History of the guild A few years after the WA Institute of Technology (WAIT) had been established in 1966, it became clear that there was a lack of ‘community’ amongst the students. The WAIT decided that the formation of a student association was required to manage student facilities and improve community life on campus. With approval from the Minister for Education, the WAIT Student Guild was established - opening its doors for business in February 1969. The Guild started to distribute its first newspaper ‘Aspect’ and other weekly publications, ‘Spectrum’ and ‘Wisgo’ shortly after. The Guild organised George James Week (named after the St Georges Terrace and James Street WAIT sites), Orientation Week and the Recovery Ball. The Guild also recommended that the WAIT implement the common free time we still enjoy every Wednesday afternoon to this day. In 1971, amendments to the WAIT Act allowed student representation on University Council and a few other Boards. In 1972, three years after the official Guild establishment, the Guild Building was finally opened. As a result of the new amenities available to the Guild, the 1970’s was a time of expansion providing more services to the students. A second-hand bookshop, fruit and vegetable market, and Guild Emporium were set up, with the establishment of a full pharmacy. Bookshop grants were introduced along with student insurance coverage, a taxation advisory service, external student’s newsletter, student radio and the appointment of environmental and homosexual affairs officers.
During the late 1970’s, in an effort to subdue student voices in higher education, the WA Government abolished compulsory membership of student associations and compulsory charging of student service fees. In 1979, the Guild President took the extraordinary measure of halting all Guild operations. This led to an increased awareness of the Guild’s significant role in providing services for students on campus. A unified group of 1,000 students protested at the Government’s attempt to restrict student organisations. Although the Guild suffered from financial and internal turmoil in the 1980’s, it continued to provide support for students and even extended its services through new projects. Commercial services were expanded to include a Guild owned hairdresser (Campus Cuts) and leased a health food shop, an optometrist and a health appraisal centre. Guild regulations needed to be changed to suit the new WAIT divisional based system and a policy handbook was developed. In 1994, Voluntary Student Unionism legislation was passed by the WA Government thereby enforcing a voluntary student services fee. Fortunately, with the ever-present threat of the new legislation, the Guild had taken precautionary measures pre-empting the decline of student funding. This included the closing of the Guild Emporium, Guild Shop and the tool library, and a suspension of the Emergency Student Loan Service. On the other hand, the Guild began operating the Curtin Tavern, which was previously run by the Curtin Student’s Social Club, and set up the Sports Store and Copy Centre. The Guild also took over catering on campus. To enable the continued prosperity of the range of free services offered to students, the Guild became more commercially focused in these trading areas.
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When the Guild celebrated its’ 30 year anniversary in 1999, it was calculated that Guild Representatives had sat on around 19,500 boards and committees, organised over 100 rallies and petitions and written over 10,000 reports.
currently provided by the Guild. These funds have also been used to create and implement a number of additional services due to the increased demand that we have experienced as our membership base has increased dramatically.
In 2002, the State Government reintroduced compulsory student amenities and services fee, which students paid to the university, which was then handed to the Guild. This once again allowed the Guild to provide more free services to students. However by 1 July 2006 Federal legislation came into effect which prohibited the University from charging a compulsory amenities and services fee. However, in line with Western Australian legislation, a student still automatically became a Basic Guild Member on enrolment, which grants the students limited access to the Guild’s basic services at no charge. Despite these set-backs, the Guild has continued to expand its range of benefits and provide great service and representation to all students.
All SSAF received by the Guild will be allocated entirely to student services and amenities. Without adequate funding for student-based services such as advocacy, counselling, health, and legal support, students may become vulnerable to dropping out of university. The Guild aims to increase assistance to low-SES students, enhance student representation, and is continually working on a number of projects that will utilize the Student Services and Amenities Fee to support students and improve life on campus for years to come.
In October 2011, the Australian Parliament passed the Higher Education Legislation Amendment (Student Services and Amenities) Bill 2011 to allow Universities and other higher education providers, to charge a compulsory Student Services and Amenities Fee (SSAF) from 2012 (see the Higher Education Legislation Amendment (Student Services and Amenities) Act 2011). The maximum amount charged to any student enrolled in 2012 was $263 and may be less, depending on the mode and study load. The fee can be deferred through a HECS-style income-contingent loan called the Student Amenities-HELP (SA-HELP).
Sources: Curtin Student Guild, 1989-2000, Grok [Official Guild Newspaper], Perth. WAIT Student Guild, 1969-1971, Aspect [Official Guild Newspaper], Perth. WAIT Student Guild, 1972-1987, Grok [Official Guild Newspaper], Perth. WAIT Student Guild, 1974-1985, Annual Reports. White, M., 1996, WAIT to Curtin, Paradigm Books, Curtin University, Perth.
The Guild has successfully negotiated a fifty percent share of the funds which secures funds for essential services and amenities
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president’s report
pictured: 2013 Guild President, Jess McLeod
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2013 saw the Federal Labor Government lay the groundwork for multibillion-dollar attacks on education in Australia. Many of these proposals are now becoming harsh reality under the heavy hand of Tony Abbott and the Liberal Party. Accordingly, 2013 also saw the Curtin Student Guild take up the challenge of opposing the federal cuts to education, and the cuts that the university had planned (and still plans) to implement. The protests organised by the Curtin Student Guild in 2013 drew the attention nationally of many other student guilds and unions. The challenge lay not only in informing students about the nature of the cuts, but also in working against the tide of de-politicisation of student organisations and universities. These actions saw the Curtin Student Guild mobilise students in a way that had not been seen since the introduction of HECS fees. 2013 also saw the Guild continue to hold Tav events, provide entertainment, provide student services and deliver a wide range of student representation.
Campaign Against the Cuts Early in 2013 the Guild contributed to the national campaign for education. It participated in the first National Day of Action of 2013, which targeted the underfunded tertiary education system, and the grievances that students had with the quality of their education on campus. This demonstration encouraged students to write down their issues on pieces of paper and publicly display the University’s “dirty laundry” on a clothesline in the middle of campus. In April 2013, the federal government announced its proposed $2.8 billion cuts to higher education, causing the National Union of Students to call a National Student
Strike for May 14. The Guild took on the challenge of mobilising students en masse for the Curtin demonstration in support of the National Day of Action. The event utilised all areas of the Guild, with hundreds of posters erected and hours spent leafleting at stalls. The Guild also engaged hip-hop artist Seth Sentry to perform at the protest. The effort put into building this demonstration paid off, seeing over 700 students attending. This was the biggest protest at Curtin since demonstrations against the introduction of university fees.
SSAF Projects
This protest not only took up the issue of federal funding cuts, but the issues students faced on campus. 2013 saw a reduction to teaching resources, classes pushed online, and course cuts. The National Student Strike helped to show that students would not accept these cuts, and helped to prevent the cuts of courses such as Literary and Cultural Studies.
The recently announced Commission of Audit, budget changes, and the Kemp/ Norton review into the demand-driven system, pose a great threat to students that the Guild will need to stand against.
2013 saw students attend a second major demonstration in second semester, keeping up the momentum that had grown from the protests of the first semester. All of the actions taken by the Guild in 2013 laid the foundations for the efforts needed to stand up against the current Liberal government. Curtin students are now some of the best informed about issues in higher education in the country.
Tav restrictions lifted In late 2013, the restrictions imposed by the university on the Tav were lifted. This saw a return of the much-loved Wicked Wednesdays to the Tav’s event calendar.
Bookshop Grants for 2013 In 2013, due to declining business, the Curtin Bookshop denied funding to the Guild from its surplus, which had traditionally been used to provide bookshop grants to students. The grants were eventually funded by an advance payment from the projected surplus for the following year, in conjunction with a portion of the University’s service grant to the Guild. Unfortunately, the situation for bookshop grants has worsened, with the University Bookshop recently having been sold to a private commercial business.
2013 saw the implementation of many projects enabled by the Student Services and Amenities Fee. While many of these projects, such as the newly renovated Basement Café, were completed in 2013, many more were started and passed through council to be actioned in 2014. A full list is available later in this report.
2014 and Beyond
The Liberal government’s changes included massively increasing student fees, with some estimates saying they will increase by 50%. This may also coincide with an increasing interest rate on HECS repayments. In addition, the Commission of Audit has recommended reducing the HECS repayment threshold to minimum wage, meaning graduates will have to repay their loan as soon as they get a job. This is part of an overall deregulation agenda. The Education Minister Christopher Pyne has praised the USstyle education model, a system run for profit that locks persons from low socioeconomic backgrounds into a lifetime of debt, or prevents them from accessing higher education altogether. The 2014, the Curtin Student Guild is committed to involving students in standing against these cuts. It is my hope that the legacy of standing against the government and University’s cuts will be continued long into the future. Details correct as of 5/05/14
Sam Cavallaro Guild President - 2014
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managing director’s report At the completion of 2013, the Guild has current assets totalling $6,409,469. Inclusive in this total are cash reserves totalling $2,705,991. If we include noncurrent assets such as property, plant, equipment and goodwill; then we have a total asset value of $11,710,675. We have liabilities totalling $3,898,066. Therefore our net assets at the completion of 2013 are $7,727,469. The Guild’s total equity, which is a combination of accumulated surplus brought forward from 2012, 2013 surplus/ (deficit), and reserves, comes to a grand total of $7,727,469. This is a very strong position for a business of our size. There was a trading surplus of $136,078 for the 2013 calendar year. Please note that this was inclusive of significant amortisation and depreciation (non-cash) expenses which totalled $1,000,353. 2013 presented some major threats to the Tertiary Education Sector. The education cuts proposed by the Government totalling some $2.3 billion are of grave concern to our students, and as a result Curtin Student Guild has taken a lead role in opposing these cuts. Our involvement has been widely praised throughout the tertiary education sector with the funding for this initiative very responsibly spent to the benefit not only of Curtin undergraduate students but the wider University undergraduates in the longer term. Overall our Student Activities and Services division spent an additional $216,396 including the additional salary of formerly unfilled representative positions and additional funding to member benefits, activities, clubs, social events and representation. Our catering business unit continued to generate profits for the Guild. These profits are then redirected towards our vital student representation and advocacy services. This surplus was a decline on 2012 performance, and also on our anticipations. The decline in the profits
was influenced by two major factors: café renovations and increased competition on campus from the Park’d program. The renovations that were undertaken were of a large scale, and the disruptions to our business were ample, however it must be noted that our leases are due to expire at the end of 2019 and it is unlikely that we will need to undergo renovations of this size again before this time; therefore we are in a strong position moving forward. As a significant third party service provider to the Curtin community we are very concerned about the viability of some of our services moving forward. Curtin’s Place Activation Plan and increased competition is beginning to put a strain on some of the services that we provide. The Guild currently continues to provide services throughout the year, even in the absence of students. During the student free weeks the Guild suffers losses in their trading outlets, however in the past we have continued to trade to ensure that there is continued provision of services to the wider Curtin community. However, with the introduction of other providers we need to rethink our position. Of concern are the new food vendors that only attend campus during teaching weeks. These vendors have a significant advantage due to the fact they trade to the masses and are absent when the demand is not there. Our Tavern facilities underperformed in 2013. This is a direct result of the restrictions that were placed on our trade during the majority of the year. There was a significant decline in our trading hours and resultant income, however the majority of our fixed costs remained. During the year we worked closely with the University in attempt to ease some of these trade restrictions. We also undertook some change management within the Tavern. As a result of this, the University has relaxed some of the restrictions, and we look forward to rectifying the financial performance of the Tavern in 2014.
The retail business unit returned a profit, but did not deliver the forecasted returns. The Guild is not alone in seeing a decline in profitability of retail shops in the University marketplace. Having said this, they are still providing a financial return to the Guild, and we need to maintain the operation of these services in order to offer a diverse range of services to our students. During 2012 the Guild investigated new business models to try and secure income from off campus. The income generated by these new business models was then going to be redistributed on campus. One of these business models was an external IT consulting business named BTSS and the other was Mammoth Events. In early 2013, after extensive responsible analysis, it was decided not to proceed with these businesses. Whilst the closure of the business models did cost the Guild a small amount of money, we deem that it was a worthwhile exercise to explore these ventures, whilst also encouraging the Guild to reassess their organisational values. The decision not to proceed with these businesses reinforces the ethos that our services are to be of direct benefit to Curtin students. As stated earlier, the Guild has undertaken some major capital works projects recently. It is likely that these capital improvements will decline over the coming years, as we have no guarantee of tenure post 2019. Unfortunately, the time we need to recover the costs of these improvements is in the vicinity of 5 years. We are then caught in the unenviable position of having facilities that misrepresent our normal high standards. It is imperative that we move forward with the University in order to get guaranteed tenure over our current facilities. Having said this, the Guild will take the opportunity to allocate SSAF funding to some capital works projects which will greatly enhance the amenities that are available to our students.
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Over the next two years we have identified the need to: • Make improvements to Angazi Café to alleviate congestion, as well as bring it into line with the Building 408 courtyard redevelopment. • Refurbish the Guild undercover courtyard, including the provision of heating, fans, furniture, audio equipment and a transportable stage. • Create more weather resistant facilities in the courtyard adjacent to Vege Patch Café (Bldg 210). • Improve facilities in the Guild courtyard adjacent to the Copy and Design Centre. This will include the provision of allweather facilities. • Introduce a Bubble Tea outlet that will operate from The Spot (Bldg 106D).
Other capital purchases that will enhance student life on campus include: • The introduction of a custom built entertainment vehicle that will provide us the opportunity to entertain students throughout the campus. • The purchase of a fleet of cargo bikes to provide additional services to students; and • The implementation of a bike-share program. Once again we thank the University for its grants and financial support, ensuring the continued viability of the vital student services the Guild considers imperative.
Brent Penberthy Managing Director - 2013
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President - Jess McLeod
Education Vice President - Sam Cavallaro
Activities Vice President - Shauna Upton
General Secretary - Myles Parish
CUPSA President - Ghaith Al-Eitan
ISC Convenor- Amir Nouranioskoui
Health Sciences Faculty Representative - Audrey Gunawan
Women’s Officer Juliette Rose
Humanities Faculty Representative - Cameron Thorn
Mature-Age Officers Jodie Best / Kate Farrell
Councillors (L-R) - Adil Cader Emily Kingsley Joshua Heyes
Sandi-Lee Finlay Sharifah Binte Syed Nadu Gerard Gill
Business Faculty Representative - Roshni Shah
Indigenous Officer Fabian Yarran
Science & Engineering Faculty Representative - Fletcher Pym
Queer Officers Kat Alarkon / Khyl Hardy
Monika Dolton Rhadika Kayarat Philip Pohlenz-Saw
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Council Governence The following is a listing of all Guild Representatives on University Boards & Council in 2013 President
Education Vice-President
Health Sciences
Academic Board
Academic Board
Academic Services Committee
Academic Services Committee
Health Science Teaching & Learning Committee
University Admissions Committee
Access and Equity Board
Health Science Academic Board
University Teaching and Learning Committee
Courses Committee
Student Disciplinary Panels
Guild University Liaison Committee
CUPSA Council
University Staff Selection Panels
Fees and Charges Committee
Education Board
Student Wellbeing Advisory Committee
Guild Council
Humanities
Professional Standards and Conduct Unit
Guild University Liaison Committee
Humanities Teaching & Learning Committee
Participation, Equity and Partnerships Group
Guild Managers meetings
Student Disciplinary Panels
English Language Proficiency Steering Committee
Membership and Activities Committee
Humanities Courses Management Committee
Bi-Monthly meetings with Corporate Relations and Development
SSAF Expenditure Committee
Monthly meetings with Academic Registrar
Monthly Meetings with Academic Registrar University Teaching and Learning Committee
Regular meetings with the Vice Chancellor Regular meetings with Deputy Vice Chancellor Education Regular meetings with Deputy Vice Chancellor Academic Academic Taskforce meeting SSAF Expenditure Committee Student Housing Advisory Committee ICT Governance Committee
Activities Vice-President ICT Governance Committee Alcohol Awareness Campaign SSAF Expenditure Committee Monthly meetings with Academic Registrar Guild University Liason Committee
General Secretary Guild University Liaison Committee SSAF Expenditure Committee
University Staff Selection Panels
Science & Engineering Science & Engineering Teaching & Learning Committee Science & Engineering Courses Management Committee Student Disciplinary Panels University Staff Selection Panels Business Business Teaching & Learning Committee CBS Strategic Review Board Student Disciplinary Panels University Staff Selection Panels
Business Business Teaching & Learning Committee CBS Strategic Review Board Student Disciplinary Panels University Staff Selection Panels
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representation / educational issues In 2013, the Education Vice President’s (EVP) role was utilised to respond to sweeping budget cuts, concerns around students’ right to a decent education, and campaign for a diverse and inclusive campus. The EVP addressed several key areas, including education (both at Curtin and more broadly), student welfare, equity and campus issues, as well as sitting on many University and Guild boards and committees.
Major Issues Faced by Students 2013 marked a significant year for students. With the announcement during the May federal budget of $2.8 billion in cuts to tertiary education funding, attacks on student welfare, and Curtin University conducting its own budget cuts, the Guild mounted a campaign to promote awareness, opposition and activism among students. Some of the actions taken to do this were: • Continuing from 2012 the education campaign collective, Curtin Uncut holding public meetings, information stalls, media stunts and organising protests. • Campaigning against loss of Literary and Cultural Studies, a unit that was later reinstated after significant opposition from students. • Campaigning against the loss of Internet Studies classes, which were also saved. • Campaigning around and saving Journalism units from being cut. • Raising issues of overcrowding, face-toface learning, and an increasing amount of units being delivered entirely online. • Working with the media to give interviews and issue press releases. • Liaising with national student representatives, particularly in relation to planning the National Student Strike in first semester, and the National Day of Action in second semester.
• Organising forums against budget cuts to education. • Prioritising talking to students. • Working alongside the National Tertiary Education Union to tackle the many issues that impact both staff and students. • Attending the National Education Conference, organised by the National Union of Students (NUS), to discuss the national campaign against the federal funding cuts.
At Curtin, more than three hundred courses, units and majors were slated to be phased out or immediately cease. The Guild passed motions through Guild Council against many of these regressive measures, and the EVP centred his work on researching the impact of the cuts, and organising meetings and events to mobilise students in opposition to them. The issue of cuts locally fed into the cuts federally; the EVP strived to link the two, and use it to build active support among the student body.
Campaigns in 2013 Defending tertiary education from both the federal and campus cuts necessitated actively involving students in campaigns around a variety of issues. The primary focus of the Guild, and the bulk of the EVP’s work, was in organising the National Student Strike in first semester, and the National Day of Action in second semester. A big concern to students with regard to attending Guild demonstrations was missing classes, or being penalised for failing to attend compulsory lectures, labs, etc. The EVP, as part of the semester one campaign, actively made the case for students to be permitted to skip their classes in order to attend and show their opposition to the cuts. This, together with the prominence of the federal cuts, was successful in attracting approximately seven hundred students to the National Student Strike- the biggest mobilisation of a single campus in the country. This was also the biggest demonstration Curtin had seen in in twenty five years. The National Day of Action in second semester was a campus demonstration, followed by a central demonstration in the CBD. Curtin students were joined by students from every other university campus in Perth (with similar actions interstate), and supported by the NTEU, which was running its own campaign against the cuts to staffing at various universities. This was a successful continuation of the campaign into second semester, with Curtin students some of the
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most well-informed in the country in regard to the cuts. The demonstrations, and subsequent actions, have shown that the education campaign is one that must be built from the ground up. With such significant impacts on students and staff alike, the Guild saw that it must put public pressure on those in the university administration and federal government to reverse the cuts. When students are so adversely affected, there must be strong opposition from students, supported by their guilds and unions.
Equity Departments and Faculty Representatives Even when cuts are centred on educational issues, student welfare is of primary focus, and strongly linked to the quality of education. Equity issues and general life pressures such as housing, employment, discrimination, and financial hardship impact strongly on student wellbeing. In order to make Curtin University an inclusive environment for all students, regardless of their gender, sexuality, race, religion, or class background, the EVP supported, organised and participated in a range of equity issues and events. These included: • Facilitating equity departments’ involvement in broader community campaigns around relevant issues. • Publicly opposing, and obtaining media coverage on, rising student debt. • Publicly raising concerns and awareness around international students’ rights. • Advocating for the rights of several students on refugee status. • Taking up campus issues to offer and provide assistance to students. • Working with Student Assist to advocate for and represent students in need. • Working with equity officers, including Queer, Women’s, Indigenous and International Students, to address the needs and wellbeing of marginalised and oppressed students.
Activism In 2013, the Guild strived to incorporate more general activism in its activities, publicising social justice issues that affected students, as well as linking to existing social justice campaigns. The EVP organised, attended and spoke at events and demonstrations that were part of a national push for public awareness, human rights and legislative reform. This included a range of issues that impacted how students see themselves and each other, some of these being: • Organising and publicising the campaign for marriage equality and LGBTI issues.
The role of the Education Vice President was primarily focused on activism encouraging the proactive participation of students, and facilitating the activism and involvement of elected student representatives. When something significant happens that will impact students, the EVP endeavours to be the first port of call to defend students’ rights. With the ominous announcement of plans by the Liberal government to implement a ‘US-style education system’, students need a strong, independent, fighting Guild, now more than ever. With the groundwork for 2014 laid, we can continue to mobilise and unite students in the fight for our education.
• Anti-racism campaigns and events, including those around Indigenous and refugee rights. • Showing solidarity at rallies and trade union events for workers’ rights, including the Australian Nursing Federation’s EBA dispute pickets. • Attending events against unconventional gas fracking and other environmental issues.
Boards and Committees The EVP sat on a number of University and Guild boards and committees, and was a strong advocate for Curtin students’ rights and interests. These boards and committees included: • Academic Board • Academic Services Committee • Access and Equity Board • Courses Committee • CUPSA Council • Education Board • Guild Council • Guild University Liaison Committee • Guild Managers meetings • Membership and Activities Committee • Monthly Meetings with Academic Registrar • SSAF Expenditure Committee • University Teaching and Learning Committee
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commercial highlights:
food and beverage department New Initiatives in 2013
Operational Success
Basement Café major renovations was
Staff
a joint project between the Curtin Student Guild and Curtin University.
The Basement renovations took over 7 Months to be completed. The result is a comfortable area for students to chill out to get away alone or in group. The Halal menu was changed with the introductions of single serve pizzas and kebabs which have been an instant hit. The Basement Café received the Award for Excellence in Campus Service at the ACUMA conference in September for new or refurbished facility. This was a great compliment for the Guild, to be acknowledged by our peers and have our commitment to improvement celebrated on a national stage. (Self High Five!) The hours of trade were expanded during the second semester whilst the Bookmark Café was receiving a total refurbishment. It proved popular in the evenings, although the weekend trade did not attract a lot of customers. In keeping with the Guild’s ethos of providing great services and facilities to its members, we persevered and kept the café open during the weekends.
Cuppa Cabana Pop-Up Café:
The Guild purchased a mobile coffee cart unit fitted with an espresso coffee machine and an optional upright fridge. The Pop-up Café does just what it says on the box! We now have the ability to provide our popular coffee blend and service anywhere on campus (that has a sufficient power supply). The cart is most often found in the back of the Main Café or, on sunny days, in the Agora Courtyard.
Breakfast at Main Café
Along with a new early start time of 7.30am (during Semester) the Main Café is now offering a super wallet friendly breakfast. For a tiny $5.00 for Guild Members (or $6.00 for non-members) customers receive a full cooked breakfast of scrambled eggs, bacon, sausage, baked beans and toast. The breakfast can be adapted for our vegetarian guests too. In addition, we are encouraging the early risers with an Early-bird breakfast and hot drink combo.
Bookmark Renovation
After many years of planning, consultation, more planning and MORE consultation we were advised that the major structural changes new café would be proceeding NOW. Bookmark Café closed during Semester 1 exams and is due to open late 2013 / early 2014. This is a major renovation in conjunction with the Library upgrade and will see a seamless integration between the café and library areas. The space had long outgrown its functionality based on its popularity and patronage.
Main Café Update
Scheduled for mid-2012 but pushed back to the end of 2013, Main Café is receiving an upgrade of the internal fittings and furniture. The café was closed in December and an all new café will be ready rock’n’roll before the start of Semester 1 in 2014.
Again the Food & Beverage department has proudly retained a strong and happy working group including the following staff who celebrated milestones in their tenure.
Length of Service Milestones: 10 years – Francois Leuenberger (F&B Manager) 10 years – Susan Myers (Vege Patch) 15 years – Isobel La Comber (Bookmark Café) 20 years – Mary Azzopardi (Bookmark Café)
BASEMENT CAFÉ
The Basement Café was Best-in-Show for 2013, exceeding all of our expectations with regards to numbers of patrons and turnover. Almost from day 1, the café was too small for the hordes of students and staff coming to get a delicious pizza or a halal kebab. The café went from strength to strength, increasing the numbers of staff in the team and the hours of operation based on customer needs and demands. By the middle of Semester 2 Basement had doubled its previous highest takings, illustrating its popularity and the positive impact of the renovations.
EFTPOS FOR EVERYONE!!!
After a successful introduction of EFTPOS on campus in 2012, we increased the numbers of units per café and moved to a faster system which is integrated with the till system, providing a quicker service to our guests and a virtually error free unit for staff. Whilst our current EFTPOS provided is a bit behind with technology, we look forward to providing the Tap-and-Go PayPass system in 2014.
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2013 Top Sellers AGORA COURTYARD
The lovely Agora courtyard, the Main Café and Tavern, has proved to be a very popular hive of activity for the Curtin Community. As well as being an awesome lunch spot, it has hosted musicians, theatrical performances, market stalls and Pasar Malam.
NO COMPETITION
In the spirit of diversity and space activation, the University invited many mobile food vendors (Food Vans) to operate various “hot spots” on campus. Whilst we were worried that customers might jump at the novelty of these new options, we are proud to report that our loyal customers remained just that: LOYAL. Across campus we noted no downturn in trade from the new kids on the block.
Coffee Flavours in 2013 you are hazel-nuts!
625,420 shots of coffee served to the campus caffeine fiends!
84,459
What is coming up next? Angazi Upgrade – New Courtyard All of the other cafes have had makeovers, now it’s Angazis turn to stop being a wallflower and get gorgeous. The University is creating a whole new look and feel in the Angazi courtyard through late 2013 / early 2014, providing a versatile space. In keeping with this amazing new area, the café will get a face-lift in mid-2014.
Bookmark completion and opening Bookmark and the Library will be unveiled in mid-February 2014. Look forward to enhanced customer experience.
serves of sushi!
41,329
Home-made cinnamon donuts – made fresh on campus each morning!
163,200
76,944 chicken nuggets. Mmmm …. Nuggets!
hot meals produced on site by our awesome chefs!
45,745 Flaming Chicken wings!
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commercial highlights: retail Bookends
• Continued to be an integral service for students with over $751,000 in sales. • Returned over $600,000 back to students as a result of book sales.
The Spot
• With an offering of over 60 varieties of bulk mixed lollies, we sold over 3,295kg in 2013. That’s the equivalent of nearly 2 Holden Commodore Sedans! • Sold 15,254 student movie tickets, saving students a whopping $123,557. (Laid end to end, this would be the same as driving Perth to Adelaide!) • Sold 5,938 adult movie tickets, a saving of $59,973 from the box office price.
IT Works
• Repaired over 260 student computers at a discounted price. • Sold 675 pairs of headphones. • Assisted students to actually get work done, saving them $172,500 on purchases of Microsoft Office. • Saved students a total $11,300 off the regular price of Apple Mac computers.
Curtin Concept
• Kept 1463 heads dry by selling them funky umbrellas. • Sold 3105 individual hoodies & tees. School spirit continues to thrive! • Began producing and selling the uniforms required by school departments, saving students up to 30%. • Assisted 25 Guild clubs in producing their branded apparel, helping them expose their club to more people.
Guild Copy & Design Centre (GCNDC) • Re-development of the Guild Copy & Design Centre: Plans were drawn and finalised for re-development of the selfservice print room and the production/ sales area early in January/February 2013. These included upgrading the computer networking and electric power supply to facilitate at least 15 x PC’s, recharge kiosk, 4 x Xerox copier/printers and a new sales counter with a dedicated book binding service area. The existing production space in the main shop was also re-drawn to accommodate approved SSAF funded equipment with improvements to computer and electric power supply. The main sales counter area was also refurbished and customer space reduced in order to maximise production space. We included an area for customers to upload their files for printing on a PC separate from the sales counter to better “control” customer traffic and thereby improve customer service. Actual work on the re-development started about middle of February, stage 1 beginning with the self-service print area and stage 2, the production/main sales counter area. Disruption to key services were kept to a minimum. However, it was a challenging and stressful time with staff having to serve customers and working on equipment that were constantly moved around and having to navigate safely around tradies doing their work. We had a number of days where electrical power and computer networking were not available or interrupted throughout the day. These circumstances eventually affected the shop’s end of the year financial figures.
Disruption to services kept to a minimum during re-development.
Self-print service re-located to main sales area during re-development.
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Stage 1, self-service print/binding area was completed toward the end of March and stage 2, production/main sales counter area was completed late April. The approved SSAF funded KIPC7800 Wide Format toner base printer/scanner, the FujiXerox Digital solution – J75 Digital Color Press and D110 BW Copier/Printer were installed immediately following.
Stage 1: self-service print/bind area in progress. Complementary equipment included the Celloglazer (laminate covers, business cards, invitations, postcards, etc) and slitter/cutter/ creaser (automated trimmer for business cards, scores fold line for invitation cards, etc). These equipment added more services for students, clubs and societies, Student Guild and campus.
2014 projection: With the re-development completed and installation of the new production machines, students and customers will experience better efficiency in terms of: handling print job requests; less downtime on self-service printing on a faster and more efficient network; more efficient and dedicated binding services; new and complementary products and services eg. squared folded professional looking booklets, laminated business cards, scored invitation cards, etc; competitive pricing and a more professional print and finishing print shop serving the campus.
Stage 2: self-service print/bind area completed. 2012 – 2013 sales comparisons: Overall drop in sales by 7.5% as mentioned earlier due the disruptions caused by the redevelopment of the shop. However, there were sales increases in some services brought about by the installation of the new colour/bw and large format printing machines: Colour printing sales increased by 20%. Large format print sales increased by 19%. The large format increase had a positive result on large format laminating sales improving it by 11%. The biggest drop was self-service printing due to the re-development having a major effect on the services reducing it to 5 PC’s and 2 copier/printer. These were temporarily located at the main customer service area. There were fewer new user registration and consequently less users during the first semester of 2013. Self-service printing dropped by 21%. The other services were also affected by the disruptions and had varying degrees of drop in sales.
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support / general services STUDENT ASSIST • During 2013, the Student Assist Department dealt with a total of 1272 student cases. This figure represents around a 68 % increase in demand for the service from the previous year. • The confidential nature of this service restricts the level of detail that can be discussed in this report, however the demand on the service during 2013 can be summarised into the following general categories: • Academic/University issues: 77%. This category included status appeals, assessment appeals, academic misconduct, grievances, etc. • Personal issues: 17%. This category included assistance with job searching, resume writing, career/course counselling, etc. • Welfare issues: 6%. This category included legal issues, Centrelink advice , housing/tenancy advice, etc.
International Student Assist Officer The Student Assist Department, with the aid of SSAF funding, was able this year to successfully recruit an additional part time staff member whose primary role was to assist with engagement and service delivery to international students. During 2013, the International Student Assist Officer, in addition to providing direct support to students via case work, also undertook the following activities: • Attended ISC events such as the International Coffee Hour and Pasar Malam, to raise awareness of the new International Student Assist position.
• Met with various Curtin departments such as Counselling and Disabilities, Career Development, and START, to discuss programmes available that would benefit International Students. • Contributed greatly to a new Student Assist initiative looking at women’s empowerment. The resulting “Awesome Women’s Workshops” were held from March until May, 2013. • Participated in the International Orientation programme held by START in Semester 2, 2013. • Worked with the Student Support and Outreach Coordinator at Counselling and Disability Services to conduct a programme for International Students. “Support Group for International Students” was held over a 4 week period from August until Sept 2013. Topics covered ranged from homesickness and depression, to adjusting to the Australian Culture and lifestyle. Feedback received was positive. • Student Assist also ran a 2 hour session in Kalgoorlie, “77 Days and Surviving”, for International students with the focus on coping strategies students could use in Kalgoorlie. These included managing expectations and getting used to the lifestyle. Feedback received was positive. • Developed plans to run single sessions in 2014 with the focus on targeting students in different areas, for example Curtin English and Physiotherapy.
TAX HELP The Guild has continued to act as a TaxHelp centre, coordinating and delivering the program from the main reception building. The Tax-Help program is an initiative of the Australian Tax Office (ATO) which aims, though the recruitment and training of
volunteers, to provide a program “designed to provide assistance to an identified target client group (students), to help them comply with their tax obligations at tax time.” The Tax-Help program is open to all Curtin students who meet the basic eligibility criteria of the program, these being low income and simple tax affairs. This year, the Curtin program was delivered by a small team of 6 dedicated volunteers, who in the three month period (August October), helped a total of 384 students to lodge a tax return.
BOOKSHOP GRANTS The Bookshop Grant program provides grants to eligible undergraduate Curtin students in financial need towards the purchase of course-related materials from the University Bookshop. The 2013 Bookshop Grant program opened the year with an uncertain outlook, with a total available allocation of $50,000 provided through HEPP strategy funding. The University Bookshop was unable to provide its usual level of support to the program due to a low financial turnover in 2012. The viability of the grant for 2013 was eventually ensured with the timely arrival of $80,000 from the University’s Scholarships Department, and an additional sum of $25,000 from HEPP. Later in the year, the University Bookshop was able to allocate some funding based on a projected operational surplus for the following year. The Semester One application round awarded grants valued at $250 to a total of 420 students. The Semester Two grant round awarded grants valued at $200 to a total of 345 students.
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GUILD WORK EXPERIENCE INSURANCE The Guild’s Personal Accident Insurance covers Full Guild student members whilst they undertake work experience related to their course of study. During 2013, a total of 48 students took advantage of this cover while undertaking work experience across wide range of industries.
STUDENT ASSIST KALGOORLIE During 2013, the Kalgoorlie Student Assist Officer was able to provide direct assistance to students at the WA School of Mines campus. This has been an exciting new role which has continued to adapt to cater to the needs of the WASM campus community. This role has included: • Providing services to students on a daily basis, mirroring the services provided on the Bentley campus. • Working closely with the Kalgoorlie WASM staff to uncover and resolve issues impacting on students studying in Kalgoorlie. • Meeting regularly with the WASM Student Guild representatives to discuss and work together on a range of issues specific to the Kalgoorlie campus. This has included student and staff conflicts, improving international and domestic student interactions, and strategies to support students. • Helping to run workshops for students. • Building relationships with local support services within the Kalgoorlie and wider Goldfields community, in order to better support students. This has included gathering and distributing information to students on the local support services available for legal, welfare, and personal issues.
• Building relationships with local Kalgoorlie businesses and securing discounts for WASM students. • During Semester Two, 2013, the role of the Kalgoorlie Student Assist Officer was expanded to encompass event coordination. Since this time, a number of events have been held that have cultivated student involvement within the WASM community, and helped foster relationships among students and staff. These events have included Eid-al-Fitr, a Gladiator Tournament, a Multi-cultural Night Market, a Halloween Party, and an End of Year Celebration. These events have been well received and attended by students, staff and the local community.
Postgraduate Mentor Program The Postgraduate Mentor Program (PMP) was launched in February 2013. The aim of the program is to offer all postgraduate students—both coursework and research— access to a peer mentor who is enrolled in the same course. By providing new students with access to a peer support network, the program is expected to improve retention rates and promote a successful transition to postgraduate study.
Certificates) were often assigned to a coursework Masters student enrolled in the same school. Each mentor had between 1-6 mentees, depending on availability and demand. During Semester Two, it was discovered that some students were unable to find a mentor because there was a lack of volunteers in their particular course. This was rectified by assigning them to mentors in the same school, or—in some cases—the same faculty. The success of this initiative meant that the program will be modified in 2014 to match students within the same school, rather than each specific course. By the end of 2014, 164 students had finished the program as mentees. They were supported by 78 mentors. Many of the students involved—both mentees and mentors—have indicated that they will be volunteering in the program once more in 2014. It should be noted that only 18 of these mentors were PhD students, and therefore recruiting more PhD mentors will be a focus in 2014.
Mentors were expected to provide advice on non-academic issues, including working with supervisors, workload management, surviving the research candidacy process, how to prepare for assessments and exams, balancing study and social life, and general campus information, including access to support services. A series of Mentor Training Seminars were conducted at the beginning of both semesters. Mentees who were doing courses that are eighteen months or less in duration (such as Graduate Diplomas or Graduate
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events The 2013 events calendar saw a range of new events introduced, in order to deliver a more diverse range of activities accessible to more students. The focus was on providing memorable university experiences, many of which were alcohol-free. New events introduced in 2013 included Art Fair, Sexy Times on Campus, Wiikest Link, and Brinner.
O-Day 27 February 2013 Start Up Party 1 March 2013 Student Assist’s Career Day 4 March 2013 Beach Bash 15 March 2013 Clubs Day 20 March 2013 National Day of Action 27 March 2013
Easter Bash 28 March 2013 Guild Morning Tea for Students with Children 10 April 2013
Art Fair 10 April 2013 Humans vs Zombies 15 April 2013
Zombie Crawl 19 April 2013 National Student Strike (Feat. Seth Sentry) 14 May 2013 National Campus DJ Comp 17 May 2013
Guild Agm 29 May 2013 CUPSA Sundowner
Wild West 11 October 2013 Multi Cultural Week
31 May 2013
21 October 2013
End of Semester Bash
Pasar Malam 25 October 2013 The Guild’s Brinner
7 June 2013
Sexy Times on Campus (sexual health week)
7 November 2013
10 June 2013
End of Semester Bash
The Wiikest Link 11 June 2013 Guild Day 7 August 2013 National Campus Band Comp Heat 1 16 August 2013 National Day of Action
8 November 2013
20 August 2013
National Campus Band Comp Heat 2 23 August 2013 Club Olympics 28 August 2013 Mid Semester Bash 30 August 2013
Disney Quiz Night
Guild Markets every Wednesday during Semester
Grill the Guild every second Wednesday around Campus
G-Music regularly in Guild Agora ISC International Coffee Hour every Wednesday during Semester
On Show Arts Grant National Campus Art Prize National Campus Film Fest
17 September 2013
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New in 2013 Sexy times on Campus
Brinner
With WA having the highest rates of Chlamydia in Australia, we thought sexual health was an issue we needed to address. We ran a week-long sexual health campaign, predominantly online, as well as setting up an on-campus station in Guild Reception, offering flyers, free contraceptive products, and further information.
After hearing statistics on how many students are on campus after 10pm during busy study periods, the Guild introduced several late night support events. In Semester One, we supplied much needed sugar in the form of Chuppa Chups and Red Bull, to students in need throughout the Abacus labs.
We wanted to implement a more accessible sexual health awareness campaign for University students, finding that most current approaches target either young teens or those who have already been diagnosed. The campaign kicked off with a limited release of branded “Pass It On” feelgood cards, started in circulation by Guild reps and cafe outlet staff. The campaign was fun, engaging and informative, whilst still allowing students their anonymity as they researched the topic. We ran a heavy social media campaign during the Study Break, immediately prior to first semester exams and the notorious mid-year break, when many students fly internationally. Our social media campaign ran over one week, designed to capture the wandering attention spans of studying students. Each day featuring a different (prominent) STI and a fun theme/activity:
Monday: Fun Facts Tuesday: Queer Department’s “Very Sexy Workshop” Wednesday: “Bean Flicking Comp” at the Tav Thursday: Fun Facts
In Semester Two, after great success earlier in the year, the Guild upped their late night portfolio with the introduction of Brinner. Our late night breakfast for students on campus after 10pm attracted hundreds of students, and ran until close to midnight, with all the food going to hungry sleepdeprived students.
Australian Association of Campus Activities In 2013 Curtin Student Guild continued its role as state coordinators for all local Australian Association of Campus Activities (AACA) competitions. These included National Campus Band Comp, DJ Comp, Film Fest and Art Show. 2013 was also a great year for two of Curtin’s competitors, with one national runner up, and one national prize winner. Kaleb McKenna won the National Campus Film Festival with his short film Dinner Date, the first time a Curtin student has taken out the coveted Short Film Category, while DJ Marto (Curtin student Jack Martin) was national Runner Up in the National Campus DJ Competition.
Friday: Free Condom Friday (We gave away over 1000 condoms in various sizes, flavours and forms.)
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other services Guild Rec
clubs
Each semester the Guild provides an opportunity to Curtin students to take time out from their hectic work and study commitments by participating in the popular Guild Recreation program.
Clubs and Societies are an integral part of University life, with over 11,000 members signing up to clubs in 2013.
The 2013 Guild Rec program saw more than 400 participants undertaking over 40 short courses in various recreational and/or educational fields. The program incorporated courses such as Applied First Aid, Manual Handling, Samba, Surfing, Scuba Diving, and even certified industry-specific training courses such as Barista Skills, Bar Skills and RSA Training. The Guild negotiated significantly discounted rates for these courses, in contrast to what providers would normally charge. Several courses were offered to students completely free, including workshops in Interview Skills, Resume Writing, Motorcycle Mechanics, Women’s Empowerment, Street Dance and Migration. One of the most popular options, as ever, was our Applied First Aid course, conveniently run on Saturdays year-round at the Bentley campus. The number of classes scheduled for 2014 has been increased to meet ongoing demand for this course, which is a formal requisite for many units, and is offered through the Guild significantly cheaper than most external avenues. Other successful courses for the year were our Surfing lessons (particularly popular with international students), and also the Guild Student Assist Resume and Interview Skills workshops.
Each year, a diverse range of student-run clubs register with the Guild, representing almost every aspect of campus life. Through increased efforts to encourage the formation of new clubs, as well as strengthening the support available to existing clubs, registered club numbers reached an all-time high for 2013, with 81 clubs registering with the Guild - an increase of 25 from the previous year.
The Guild continued to provide administrative support, funding and assistance to registered clubs across Curtin, with 28 academic clubs, 10 international clubs, 15 religious clubs, 21 special interest clubs, and 7 issue based clubs making use of the fantastic club services that the Guild provides. Much of the funding delivered to clubs has been increased through the implementation of SSAF, with other funding sources also utilised, to provide a wide range of grants and sponsorships. Non-financial entitlements are also readily available to clubs, including equipment hire, oncampus venue hire, promotion of events, and general administrative and leadership support. In 2013, the Guild provided clubs with over $81,500 in funding. This included $36,691 in Club Sponsorships, for use in promoting and running fantastic studentcoordinated initiatives, such as CIMSA’s Islamic Performing Arts Showcase, PRSC’s PR in Fashion Event, and CSFC’s Thrones & Drones (Fantasy vs. Sci-Fi) Quiz Night. In 2013, funding became streamlined and more easily accessible, encouraging more on-campus events and club growth/ stability. Overall, club funding increased by more than double the previous year.
student publications and information Grok In 2013 Grok continued to be one of Australia’s premier student publications. Across its four issues it covered many themes, including Circles, Simplicity, and Speed. Grok also proved a popular avenue for student representatives to promote events and causes.
Student Diary The 2013 Guild student diary was hugely popular, with the introduction of Universal Membership seeing the Guild run out of diaries before the Easter break. With 20,000 diaries in student hands, the Guild was able to keep students informed of important information and dates. Clubs also directly benefited through having more diaries in circulation, due to the increased number of clubs vouchers available for their reimbursement claims. The design featured two different cover choices; purple and green; and for the first time, thanks to SSAF funding, the Guild also produced a diary specific to the Kalgoorlie campus for WASM students.
2013 Publication list • Grok (4 issues) • Guild Diary • Guild Rec Booklet • The placement of Grok online through Issuu • The placement of Guild Rec online through Issuu • The continued use of Curtin Guild iPhone and Android App • Student Assist “Terminated” Guide
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membership services • Student Assist “Steps to Success” Guide
2013 Membership Package
• Student Assist Information Flyer
The Guild trialled a Universal Membership model in 2013, which provided access to premium Guild services to all students at no cost. This decision was made in response to the introduction of the Student Services and Amenities Fee. This model of membership meant that in 2013, the Guild had over 24,000 valued members. As always, these members were strongly represented and received great benefits.
• Student Assist Fact sheets • Direct postal mail letter to students (1 letter) • Fortnightly gNews email • The 2012 Annual Report • The Candidate (Guild election newspaper/guide) • Campaign posters promoting events and student activities • Regularly updated news and events on the Guild website • Regular member updates via social media channels
Work Experience Insurance Cover In 2013, Student Assist continued to provide work experience insurance coverage letters to students. The insurance remains popular with students from a wide array of University faculties.
Discounts On-campus discounts were well used in 2013, with universal Guild Membership meaning that over 24,000 students could access cheaper, food, drink, stationery, clothing, computers and more. The off-campus discount package for 2013 continued via the Guild’s smartphone app. Many great deals were introduced in 2013, including several “limited time only” high value offers and competitions. Through the app, a Curtin student won a national competition for flights and tickets to the 2014 Coachella Music Festival in California.
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financial statements
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student services What does this expenses: actually pay for?
representation, advocacy & advisory ($803,069)
These costs are directly associated with the running of the departments dealing with issues relating to disadvantaged and special interest equity groups (CUPSA, International Students Committee, Women, Part-Time & Mature Aged, Indigenous, Sexuality) and includes funding provided to Regional Centres and covers the cost of projects such as the ‘Excellence in Teaching Award’, the ‘Alternative Handbook’ and student surveys.
student support (student assist) ($452,533)
Covers costs for delivering welfare and grievance appeal support including the Guild’s Legal Assist service.
membership services ($169,724) Expenses in this category include: • Student Accident Insurance • Costs associated with running Guild membership stalls • Student diary • Welcome pack which includes, carry bag, pen, pencil and other items.
student discounts ($725,638)
This is the value of discounts claimed by students at Guild outlets.
student publications ($158,973)
Costs of producing student publications such as ‘Grok’.
clubs & recreation ($212,517) Expenses include:
• Costs associated with campus and intervarsity sports • Costs associated with the Guild’s recreation and activities programme
second hand bookshop ($762,961)
Represents the money paid back to students who have sold their books through the shop, as well as the costs of running this service (this cost is matched by income from the sales).
other student support costs ($1,247,519)
This includes the cost of providing finance, administration, IT & C support services to the above areas as well as other infrastructure costs such as public liability and other insurance.
• Costs from ‘O’ Day and other orientation week activities and events • Grants and sponsorship provided to clubs and societies
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SSAF project reports In 2013, the Guild coordinated a number of important services and projects utilising the Student Services and Amenities Fee (SSAF). SSAF has allowed the Guild to provide students with the services and facilities which they deserve, as well as to ensure that students’ time at Curtin is the best it can be.
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Agora Courtyard Development Proposal Redevelopment of the Guild leased land adjacent to Bldg 104. The brief for the project included:
Objectives
Strategies
Approach
Improved amenity and increase usage
Image and identity
One space
Increase usable area and flexibility
Connections and destinations
Permeable space
Address current and future needs
Activity
Flexible space
Maintain with reasonable costs
Safety and comfort
All-day space
Retention and introduction of additional trees for ample shade cover
Tall benches and seats
Provide safe and compliant space Make positive and innovative space
Scope The scope of the project included: Removal of the planter boxes to create an open, flexible space A series of timber decks to break up the monotony of single level and generate a contemporary ‘feel’ Provision of lawn areas to encourage more activity
Fixed canopy for weather-proofing An increased amount of seating provided to the community Contemporary seating that is relocatable to ensure flexibility of the space, including: Coloured café chairs and tables
Refurbished picnic tables Ambient bean bags Cushion edging on the decks Installation of all-weather table tennis equipment Introduction of large café umbrellas Increased lighting
Benefit and Success Since the completion of the project in October 2012 we have seen the following trends emerge: Significantly improved patronage by the Curtin community. We recently commissioned a staff member to collect data on the amount of people accessing the area between the hours of 10am and 2pm. In the week beginning 14th October through to 18th October there was 12,517 community members that utilised this space. It is estimated that this is an increase of some 800% on those using the area prior to the redevelopment. The area is regularly used by groups of students as an informal study area – whether it be individuals or groups. The area is regularly used as an entertainment venue. Events held in the courtyard have included: • O-Day headline band • Mamak Night • Pasar Malam • Club events Attractive thoroughfare from the visitors and staff parking areas through to Student Central and the International Office. Agora Courtyard is the link between the Main Café, the Tavern/Bistro and other commercial tenants. The significant involvement and contribution from University Properties ensured that the concept was in line with the University Place Activation/Curtin Town project, which meant that the improvements will be enjoyed for years to come with additional infrastructure to complement this project. Whilst this project benefited greatly from the University’s financial contribution, it must be noted that the Guild is required to provide ongoing investment to maintain the Courtyard to the high standard currently established.
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Basement Café Redevelopment Proposal Redevelopment of the Guild leased area located in Bldg 204. The brief for the project included:
Objectives
Strategies
Approach
Improved amenity and increase usage
Image and identity
Diversity of seating arrangements
Enhance the student learning experience
Diversity of food offerings
All weather facilities
Address current and future needs
Activity
Flexible space
Provide safe and compliant space
Safety and comfort
All-day space
Make positive and innovative space
Integrating into the University’s redevelopment of the area
Increase in seating
Scope
Update of equipment in kitchen area to accommodate greater variety
Tall benches and seats
The scope of the project included: Redevelopment of outside courtyard area Integration of Bldg 204 lobby area into the redevelopment Integration of outside grassed court in the theme Fixed canopy for weather proofing A large increase in the amount of seating provided to the community
Introduction of additional till systems to cope with student demands Removal of traditional bain-maries and introduction of contemporary food presentation areas Introduction of new floor-plan/layout to allow for better customer flow Contemporary seating, including:
80% of furniture relocatable to ensure flexibility of the space Introduction of contemporary stools Limited fixed booth seating for the retro feel Relocation of vending machines into a purpose-built void external to the cafe Introduction of “Space Invaders” theme to provide the café with an identity
Coloured café chairs and tables
Benefit and Success Since the completion of the project in February 2013, we have seen the following trends emerge: Much improved patronage by the Curtin community. Customer counts have improved by 10,000 patrons per month. Basement Café the busiest outlet in the Guild’s portfolio for 2013. Basement Café’s income performing 25% above our 2013 budget anticipations. The menu offerings have vastly increased. The range of products have increased by some 40% Increased refrigeration area has increased the range of beverages by 33%. Maintaining the kitchen/food preparation area’s accreditation as Halal certified. This assists the University with their intention to be a multicultural institution. The café has just been awarded the Tertiary Access Group (TAG) award for the best New or Refurbished Facility at Member Campuses throughout Australia as voted by our peers. This is a terrific achievement considering that TAG consists of 66 member organisations across 120 campuses nationally. The amount of students utilising the facility and surrounding amenity has increased significantly. The refurbishment of the café meant that the Guild could adequately cater for the increased student numbers due to the University’s redevelopment of buildings 205, 207, 215 and 217. The significant involvement and contribution from University Properties ensured that the concept was in line with the University Place Activation/Curtin Town project, which meant that the improvements will be enjoyed for years to come with additional infrastructure which should complement this project. Whilst this project benefited greatly the University’s financial contribution, it must be noted that the Guild is required to provide ongoing investment to maintain the café to the high standard currently established.
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Extended Trading Hours of Cafes Proposal Increase the opening hours of the Guild Cafes during teaching weeks. From a commercial point of view, this would not be possible without SSAF funding as the income generated would not cover staff costs, notwithstanding the other costs associated with the trade.
Scope The scope of the project included: Angazi Café: Extended closing time from 7pm to 8pm, 5 days a week, during teaching weeks. Basement Café: Brought forward opening time from 8.30am to 7.30am, and extended closing time from 3.30pm to 4.30pm, 5 days a week, during teaching weeks.
Concept Café: Extended closing time from 4pm to 5pm, 5 days a week, during teaching weeks. Main Café: Brought forward opening time from 9.30am to 7.30am, 5 days a week, during teaching weeks.
Deliverables Improved service and satisfaction of students attending afternoon or evening lectures due to the availability of fresh food and beverages on campus which otherwise would not be available. Providing employment to Curtin students who would otherwise not have the span of availability of hours to be employed (due to the fact that traditional trade is during traditional teaching hours).
Benefit and Success Angazi: This was clearly an area where the extended hours were required to be subsidised. To date, the café has served 11,500 customers over the extended hours which equates to approximately 530 patrons a week. The silver lining for the patrons is that they do have the opportunity to purchase fresh food before their classes start or during the break. Most of the students attending evening classes are predominantly on campus in the evenings only, and do not feel they benefit from other SSAF ventures. Basement Café: Similar to the Angazi Café situation, but for the engineering faculty students. The café opened until 8pm during second semester to provide a service no longer supported by the Library café, closed due to renovations. This service has been much appreciated by the people attending the University past 4pm. Concept Café: The provision of an extra hour of operation has delivered the opportunity for students to have access to a facility offering an indoor venue to relax and study. The patronage shows that such venues are very much in demand across campus - an all-weather social area to meet friends in between classes. Main Café: We served 4000 breakfasts over the 21 study weeks. Although the majority of the sales took place in the later part of the morning, the early birds appreciated the advantage of a hot breakfast before starting their studies, thus showing the need for the breakfast period to be subsidised.
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Club Funding Expansion Proposal The club development and funding growth strategy increases the ability of clubs to grow and operate providing essential activities, events and social interaction throughout Curtin.
Objectives
Strategies
Approach
A range of new events/activities are organised by clubs with access to new funding grants.
Increase club stability.
Increase the financial support given to Curtin Guild affiliated clubs. This will allow them to hold more events for the student population.
Positively impact students’ University experience through increased clubs presence on campus. Ensure a diverse and thriving clubs and society culture.
Entertainment. Increase student life and community on campus. Grow the ability of clubs to run a wide range of events. Create a vibrant club culture.
Expand the poster sites available to clubs around campus to increase their reach and exposure among the student population. A direct diversification of club events through specialised and targeted grants. Greater support structures and goals for personal growth from club leaders.
Scope The scope of the project included: The inclusion of additional direct funding to clubs (in the form of vouchers) in the Guild diary, including: Having two $5 vouchers per Guild Diary. 20,000 Guild Diaries available to all Curtin students, up from 7000 in 2012.
Greater education provided to clubs about their funding options. The addition of grant-style and targeted funding to clubs. Increase in club interaction, frequency of meetings and presence within the Guild’s online environment.
Benefit and Success Since the injection of SSAF funding we have found the following positive benefits: In the past twelve months the Guild has grown to encompass 82 student clubs; an increase of close to 30 from the previous year. Over 12,500 students now involved with clubs on campus. Additional funding has allowed clubs to grow their presence on campus making clubs more vibrant and visible. There has been significant uptake of the Guild’s targeted merchandise grant, which allows clubs to buy branded t-shirts or other clothing for club executives or members to promote club culture on campus. Wider involvement and engagement of clubs. A significant increase in club events and activities on and off campus.
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Student Assist Officer - Kalgoorlie Proposal The provision of a dedicated Student Assist Officer to Curtin’s Kalgoorlie WASM Campus.
Objectives
Strategies
Approach
Provision of information, referral, advocacy and of short term/informal counselling services to students.
Grow student assistance programs.
A staff member employed within the Student Assist Department of the Curtin Student Guild based in Kalgoorlie.
Facilitate workshops for students on the Kalgoorlie Campus. Proved information, referral & advocacy to students regarding University policy, academic issues and grievances. Assist with phone based overflow from the Bentley campus in busy periods.
Work with other Kalgoorlie based positions/ staff / groups for optimal provision of service. Provide essential services to the Kalgoorlie Campus. Improve wellbeing.
Refer students to the relevant agencies or contacts to meet identified needs. Enhance the experience of students studying at Kalgoorlie Campus.
Support students in need.
Scope The scope of the project included:
• Resume and interview skills
To provide the same level of student welfare assistance to Kalgoorlie based students as received by those studying at Bentley.
• Study and exam skills
Running workshops and information sessions for students to be knowledgeable of their rights and to develop a range of skills including:
• Returning to good academic standing
• Harassment and discrimination
Provide support to the Student Assist Bentley team.
Benefit and Success Since the position was appointed in October 2012 we have found the following positive benefits: The Student Assist Officer has seen a large number of students on the Kalgoorlie Campus for a range of issues including: • Academic Misconduct • Assessment Appeals • Personal Issues • Welfare Matters The successful provision of workshops in Kalgoorlie to higher numbers of students than in previous years due to the old FIFO model. The provision of additional support to regional students through phone appointments. The provision of overflow assistance to the Bentley campus via phone appointments during peak periods such as exam results. A greater understanding of student rights and welfare on the Kalgoorlie Campus. Physical professional presence of the Curtin Student Guild in Kalgoorlie. Improved interaction with the Kalgoorlie Student Guild and wider student population by Student Assist. The Guild has developed a range of Kalgoorlie specific welfare and representational resources which have been well used and received. The roll out of the Guild’s digital campaign “Sexy week” where sexual health and education information was provided to students via the Guild’s social media channels and supported with on campus information sessions and posters.
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Legal Assist Proposal The provision of legal assistance to students through the Guild’s Student Assist Team and a partner firm. The initial proposal called for an embedded lawyer to be based at the Guild two days per week. Due to the difficulty in accommodating this endeavour and a desire to first test the program uptake, a formal partnership was arranged instead. The Guild has partnered with Sussex Street Community Legal Centre to deliver its Legal Assist Service.
Objectives
Strategies
Approach
To deliver accurate, helpful and accessible legal information to all Curtin students.
To ensure students are aware of their legal options and rights.
Refer students to our partner law firm, Sussex Street Legal.
Partner with a reputed community law practitioner.
Partnering with Sussex Street Legal to provide free consultations to students upon referral, by bulk billing the Guild.
To help reduce the number of students disadvantaged by a lack of knowledge of their legal rights.
Partner with a secondary commercial law firm to ensure complex issues and case conflicts are coped with.
Reduced number of students appearing in court with inadequate representation or knowledge.
Improve wellbeing.
Refer students to Sussex St upon hearing their legal requirements. Promote the service to students through a range of mediums.
Supporting students in need.
Scope The scope of the project included: Students will have the knowledge that should they find themselves in trouble with the law, or they have trouble with someone else, that they can access information quickly, discreetly and professionally. To provide free and accessible legal advice and support to Curtin students. Protection of students’ legal rights through the provision of legal services.
Benefit and Success Since the formal agreement with Sussex Street was established, many benefits have been delivered to students. It is hard to quantify the benefits due to strict confidentiality undertakings, the sensitivity of some issues, and also the nature of the referral services. While the Guild receives updates from Sussex Street, we are not privy to client/lawyer privilege, and may not be across issues which may arise after our referral. However, we do believe the program has been beneficial for the following reasons: The Student Assist department has referred a large number of people to our partner service. Several students have progressed their entire cases through Sussex Street Legal at no or little cost. Students were able to take legal action against other parties which they may not have been otherwise able to do. Students have been made aware of their legal rights and standing in cases against them.
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Main Café Redevelopment Proposal Redevelopment of the Main Cafeteria located within Building 104. The brief for the project included:
Objectives
Strategies
Approach
Improved amenity and increase usage
Image and identity
Flexible space
Enhance the student learning experience.
Diversity of food offerings
All-day space
Address current and future needs
Activity
Increase in seating
Provide safe and compliant space
Safety and Comfort
Make positive and innovative space
Integrating into the University’s redevelopment of the adjacent area
Scope
Bring the café in line with “best practices” for the restaurant and café industry.
The scope of the project included: Add value to the Agora Courtyard redevelopment.
Purchase of new servery equipment to allow for more food diversity.
Support the increased demand generated by the Agora Courtyard redevelopment.
Removal of traditional bain-maries and introduction of contemporary food presentation areas.
Address the deficiencies highlighted in the University’s annual satisfaction survey.
Introduction of a dedicated coffee area.
Contemporary seating. Provision of furniture that caters for the single diner through to group dining. Ability to utilise the space for function catering.
Introduction of new floor-plan/layout to allow for better customer flow.
Progress Stage one of the redevelopment was completed in late 2012 - early 2013 with the introduction of the Cuppa Cabana pop up café cart. This pop up café cart provides a dedicated coffee service area supporting the indoor and outdoor area (weather permitting). The addition of a vehicle-towable trailer makes for the easy relocation of the cart as the need arises. It is proposed that this cart can be utilised at special events and activations throughout the campus. Due to the renovation of other cafes on campus it was deemed appropriate to delay this renovation until the other cafes were back and working at capacity. The upgrade is due to start on the 23rd November and be ready by the 20th December. Work so far completed includes: • The shop and working drawings are completed. • The building permit is in the process to be finalised. • The service equipment has been ordered. • The loose furniture has been ordered and a deposit of ~$22,000 paid. • Project manager appointed • Consultants appointed. The overall cost is likely to go over budget with changes requested by University stakeholders, and the hiring of professional personnel to complete the project.
Benefit and Success To date the only completed aspect of the project is the introduction of the coffee cart. The introduction of this cart into our food and beverage fleet has alleviated some of the wait times in our over-subscribed coffee services during peak periods.
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O-Day & Guild Day Expansion Proposal The expansion of entertainment and activities at O Day, Clubs Day & Guild Day
Objectives
Strategies
Approach
To provide improved recreational and entertainment-based activities
Image and identity
More bands and musical entertainment
Entertainment
Longer event
Activity
All ages approach
Club growth
More clubs
To expand Orientation Day To showcase more clubs and societies To make visible the advocacy and representational side of the Guild
Greater engagement
Scope The scope of the project included: The inclusion of an all-ages stage for O-Day’s headline entertainment The addition of the higher profile musical artists to O-Day The increase in infrastructure, activities & entertainment on Clubs Day Increase of entertainment on Guild Day
Benefit and Success Since the injection of SSAF Funding we have found the following positive benefits: The 2012 O-Day line-up successfully joined the First Degree National Tour. This brought The Aston Shuffle and Purple Sneaker DJs to campus, who played to over 500 people at the Tavern. The successful implementation of an all-ages stage in 2012 featuring Stonefield as our headliner. The stage proved popular throughout O-Day and was the main focus of all daytime entertainment. Heat on the day proved an issue, and resulted in the shift of O Day to a later timeslot in 2013. 14 hours of continuous entertainment was provided at 2012’s O Day. Guild Day 2012 featured very high attendance and included Sam La More headlining at the Tavern. We continued our First Degree involvement in 2013, bringing Last Dinosaurs to campus. This represented the first time that the all-ages stage featured our main headliner. Over 1500 students enjoyed the show in Guild Agora, while some 400 people watched from the Tavern. The Guild Agora had students lounging in it all day, and the overall feel of the venue was similar to a music festival. Students sat on the grassed banks, soaked up shade and enjoyed our high quality entertainment. The entire day featured the Guild’s strongest line-up in recent memory, with 3 acts performing who were all on high rotation on both Triple J and youth commercial radio. These acts were supported by one of Perth’s most sought after DJs, and other local artists. Every artist performing had had at least one single played on Triple J within the previous 12 months. We recorded our highest attendance of O-Day on record in 2013, with an estimated 12,000 students participating on the day, up from 2012’s 10,000 people.
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Outdoor Serving Area Proposal Redevelopment of Tavern staging amenities forming part of the 106/104 precinct, and incorporating it into the Agora Courtyard redevelopment as well as Curtin’s Place Activation Plan:
Objectives
Strategies
Approach
Improve amenity and increase usage
Image and identity
All weather facilities
Enhance the student learning experience
Activity
Flexible space
Address current and future needs
Safety and Comfort
All-day space
Provide safe and compliant space
Integrating into the University’s redevelopment of the area
Aesthetically pleasing and welcoming
Make positive and innovative space
Removal of temporary structures
Allow for the provision of enhanced entertainment
Scope
Fixed canopy for weatherproofing.
The scope of the project included:
Stage to be of minimum size of 8m x 5m to accommodate group entertainment.
The introduction of raised stage to allow for the provision of entertainment. Stage to have power and data to allow for all types of entertainment. Lighting to be installed to enable night time entertainment and meet the needs of live performances. Weatherproof blinds to enable entertainment in all weather conditions.
Stage to be constructed of material that compliments the Agora Courtyard redevelopment. Stage to be positioned in such a position that it is viewable from outside of the licenced area. The stage decking to be multipurpose and welcoming. It is intended that students may use this area as a seating area when it is not being used for entertainment purposes.
Stage to be positioned in such a place that access by emergency services to the adjacent area is maintained. Although the stage was to replace temporary staging structures, it has been manufactured in such a way that it can be dismantled and relocated in the event that the University needs to claim back the area. Removal of old tavern tubular fencing system and the introduction of tempered glass pool style fencing.
Benefit and Success Since the completion of the project in October 2012 we have seen the following trends emerge: The permanent structure has decreased the amount of hazards that result from temporary structures. For example, lighting is incorporated into the stage therefore not requiring free standing equipment. The relocation of the stage to a safe distance beyond the licenced area has alleviated hazards previously encountered at the front of stage. The provision of a permanent structure has decreased the infrastructure costs associated with the erection and dismantling of temporary staging, and therefore means our events can run at a lesser cost, thus increasing their frequency. Alternatively the funds can be redirected into sourcing entertainment of a higher quality. The frequency of noise complaints received from the wider public during events has decreased as the sound is redirected away from residential premises. We now have the ability to offer a stage for ad-hoc performance by students and/or clubs and societies. The installation of tempered glass pool style fencing has removed the visual divide between Tavern services and the Agora Courtyard. The transparent glass divide now encourages more interaction between students and encourages students to use the variety of services delivered from Bldg 106. Due to the increased aesthetics within the area we have seen a marked increase in the amount of sales done through the Tavern Bistro that is located in Bldg 106. The involvement from University Properties ensured that the concept was in line with the University Place Activation/Curtin Town project, which meant that the improvements will be enjoyed for years to come with additional infrastructure which should complement this project. This improved amenity is adjacent to a major thoroughfare for visitors and potential students to the University. The new aesthetics of the area will go a long way towards attracting new students whilst giving existing students a sense of pride/satisfaction.
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Post Grad Student Mentor Program Proposal A mentorship program for newly enrolled postgraduate students, where they have a postgraduate mentor that has completed at least 1 year of the course in which they are enrolled
Objectives Providing a supportive program to postgraduate students where they can rely on student mentors for peer assistance. To enhance the overall educational experience, not covered in the classroom/ academic arena.
Strategies
Approach
Grow student assistance programs.
Developing a model for the program.
Mentor and leadership opportunities.
Recruiting and training mentors.
Improve wellbeing.
Provide ongoing support to mentors.
Support students in need.
Connect mentors to mentees. Liaise with academic & support staff.
To assist with the transition and retention of new postgraduate students at Curtin University.
Scope The scope of the project included: To offer all postgraduate students—both coursework and research—with access to a student mentor who is enrolled in the same course.
Running in both semesters for coursework students, runs continuously throughout the year for research students. Initially begin at Bentley before expanding to the Graduate School of Business, WASM and online students.
Benefit and Success Since the program began in February 2013 we have found the following positive benefits: As of October 2013, the program currently has over 40 mentors and over 130 mentees. A formal evaluation of the program is currently underway throughout semester two 2013, but early feedback has been overwhelmingly positive. Mentors provide advice on non-academic issues, including working with supervisors, workload management, surviving the research candidacy process, how to prepare for assessments and exams, balancing study and social life, and general campus information, including access to support services. A series of Mentor Training Seminars were conducted in February, March and August 2013. Mentees who are doing courses that are eighteen months or less in duration (such as Graduate Diplomas or Graduate Certificates) are often assigned to a coursework Masters student who is enrolled in the same school. Each mentor has between 1-6 mentees, depending on availability and demand. By linking research students to those studying in similar areas, the Guild hopes to promote a cross-disciplinary research culture. By providing new students with access to a peer support network, the program is expected to improve retention rates and promote a successful transition to postgraduate study. The program has been rolled out to the Graduate School of Business Workshops have been held at Curtin’s WASM Kalgoorlie campus.
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Printing Services Proposal Updating equipment within the Copy and Design Centre in order to provide more efficient, reduced cost printing for general students, clubs and societies, and use by the Guild and University staff for efficient production of vital print media for dissemination of information to students.
Scope
Deliverables
The scope of the project included:
Low cost poster runs, engineering and architectural technical drawings, banners.
The purchase and installation of a toner based large format based printer. The purchase and installation of digital document centre solution (production printing machine).
Low cost digital printing. Guild in-house promotion of events, general information, administration, etc. Students: assignments, projects, portfolio, recreation, etc. Clubs and Societies: promoting events and general information, etc. Curtin Uni Departments: promoting events, general information, seminars, conferences, etc.
Wider range of digital print products and added value services to benefit for students. Lower cost equates lower and more competitive pricing. On campus service for the convenience of students. Lower pricing saves students money. Equipment providing professional digital and finishing products and services on-campus. Students using our services do not have to lose their car park in order to travel outside commercial services. Students also save if they can do most of their work on campus.
Community: external clients on a whole range of promotional activities.
Benefits expanded Updated old technology/equipment thereby streamlining production time, increasing efficiency and reducing cost to benefit students, clubs and societies, Guild and Curtin University departments. Expand range of capabilities, e.g. cheaper KIP toner-based full colour large posters, benefiting a range of students doing their class presentations, artwork, engineering and architectural plans and elevations, graphic students creating “dummies” requiring a larger print size than SRA3 card size. Would otherwise be prohibitively expensive if printed on an inkjet printer. Indirectly assisting the Copy & Design Centre to provide on-campus service for economical poster printing for Guild and University departments, promoting events for students or informative posters. It was expensive previously to do a small run of large format posters, but with the KIP, it provides the opportunity to increase the quantity of posters at a lower cost. Overall benefit to students is being informed on activities, events, educational and on-campus services. The FujiXerox J75 colour/BW printer directly benefits Club and Societies printing their year books or promotional brochures, mini conferences booklets, workbooks, student’s research questionnaires, graphic students “dummy” catalogues, etc. Guild and University departments use the services to print and provide information to students by printing booklets. This benefits the campus community, as these materials are now professionally finished in a way not previously possible on the older equipment, e.g. face trimmed saddle-stitched booklets, square or round folded booklets; postcards and business cards on 300gsm weight cards, front to back registration for more accurate double sided printing. Other features on a “production machine” created added value services: cello-glazing, scoring cards for invites, business cards, mini info cards, timetables, etc.
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Curtin Student Guild is a not-for-profit organisation Our Vision is to be an independent organisation which is highly valued by all of the University community, especially our members, through the active provision of services and benefits, encompassing all aspects of student life. All profits made from our catering, retail, events & membership services divisions are put back into student programs, student experiences and capital investments into your campus. We’ve got some big plans for 2014 including improvements to almost all Guild outlets and providing better and a wider range of student services.
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