VIEWPOINT
A PRIMER ON DEVSECOPS GREGG OSTROWSKI, EXECUTIVE CTO, APPDYNAMICS, ON HOW DEVSECOPS CAN ESTABLISH SECURITY TEAMS AS CX INNOVATORS
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n 2022, people across the UAE will continue to carry out many of their daily life activities online via digital services and applications. Everything about an application — from its performance, to its use or the handling of its data — will come under much scrutiny. AppDynamics’ recent App Attention Index established that 69% of UAE consumers hold brands accountable for poor application performance. And 73% say that brands have one chance to impress them or they will lose them forever if their digital service does not perform well. In this digital era, software relies on cloud-based and distributed service, but it also means an ever-expanding
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CXO INSIGHT ME
FEBRUARY 2022
security perimeter. Customers are understandably wary of entrusting their personal and financial details to brands, so they need to find ways of keeping their platform safe while delivering the very minimum of intrusive security requirements for their users at the front end. Not an afterthought Today, security as an add-on is no longer the most effective method from the agile-development and compliance standpoints. The development cycle must include security as an integral element, meaning DevOps and security teams must work together to secure the IT stack while enhancing digital
offerings. Our report — Agents of Transformation 2021: the rise of full-stack observability — found that 96% of IT professionals recognise the negative consequences of not using systems that provide insights into the full IT estate, incorporating performance as well as security. On the journey that security and UX teams take together, security professionals need to contribute their own insights to the experience of users. Having left the siloed past behind, UX and security can consider how to lessen the inconvenience of protection measures, implementing tighter controls that keep users safe while being non-intrusive. Too many pop-ups
