Getting Repeat Business
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Getting Repeat Business How can you maintain your business? Is it by getting millions and millions of customers on a daily basis to your website or store? Surprise! It is not. The way to keep your business going is to have people who are already customers, return.
Repeat business is the way to sustain your business by maintaining customers. It also makes it salable.
Getting Repeat Business • The first rule is to become personal with your customers. • Be original in your approach and always, always pit the customer first. • Let your customers see you as a unique person not just someone selling them some item they want or need.
Getting Repeat Business • Follow up on the first sale you made to them, make them feel a connection to you. • By following up you open the way for the second sale.
• Following up after making a sale to a customer is just as important as trying to make another sale. • It is the crucial part of gaining their trust. They will feel that you are truly interested in how they liked the product.
Getting Repeat Business Being proactive in your business helps also. Ask them to let you know how the liked or enjoyed the article they purchase from you. Were they happy with it or ask them if they were dissatisfied to tell you why. Did it meet their expectations?
Getting Repeat Business A great way of getting repeat business is to pick up the phone and call the customer personally just to thank them for their business.
In today's automated world, customers notice the human touch in a business.
Getting Repeat Business A thank you note is another way of letting your customers know they are appreciated. Enclose a coupon they can use in their birthday month or maybe buy one get the second one free. Rewarding loyal customers with an invitation only sale.
Getting Repeat Business Losing a repeat customer is easier than winning one. While many businesses are very attentive to the first time a customer patronizes their business, they may not be so on the following times.
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