Trademark #40

Welcome to

The year is almost at an end and, like many businesses, we’re making time to reflect on our achievements. What did we do well? Did we add value to our customers? What might we have done differently? How are we going to tackle our goals next year and beyond? How do we continue to improve our service?

LIVING OUR VALUES

At Dahlsens, we’re very proud of the contribution we’ve made to support the completion of a record number of homes built by our customers, despite the pressure of industry-wide supply and labour restraints.

What drives our performance? Hands down, our people! We don’t question this, not for a second. For this family-owned business, the importance of a happy, engaged team is paramount.

We recently conducted an independent, anonymous employee survey across our business. Our team told us what they see as the strengths of Dahlsens, and how we could improve as an employer and business. Our team’s input matters.

That’s why we’re going to continue to invest in building team camaraderie, expanding our ability to provide industry-leading value and service to customers and retaining the family feel and values of our business. We are investing in the growth of our people as a priority as well as technology. That’s what our team is asking us to do, and we’re listening.

The Dahlsens business values are at the forefront of everything we do; driving our team, our customers and our business forward. Here’s to 2023, when our ability to support you will only become stronger.

Stay safe.

Paul Fraser, began as truck driver. Today, Manager of Mildura, after 30 years of service

Supporting you with what you need to get on with the job

Laser focused in helping our branch teams help you: Support Office Team 2022People & Culture

Supplier of the Year 2022 TIMBERLINK

Isaac Griffin, Ulladulla Truss and Frame, wins Student of the Year 2022, Tabma. Congratulations Isaac for being recognised amongst 300 other achievers

Grow together. Everyone contributes. Take responsibility.

Mark Cooper General Manager Dahlsens Building Centres

INVESTING IN THE TRADE

DAHLSENS GOSFORD HAS MOVED TO A NEW SITE!

The original Midcoast Timber Centre’s distribution centre and trade store in Gosford are now operating from one site, stocking a more extensive range in bulk trade quantities, now available for drive-through pick up or delivery from 6 Gibbens Road, Gosford.

KARINIE BUILDING SUPPLIES JOINS DAHLSENS SWAN HILL

Joining forces to provide an even stronger service for the Swan Hill community. We have big plans for a new site coming in the first half of 2024!

THE NEW BAIRNSDALE SITE – ON TARGET TO OPEN END OF 2022

In the town where the business began, we look forward to serving East Gippsland from the new digs soon.

Each year, the Dahlsens teams compete for the prestigious title of ‘Store of the Year’ and ‘Manufacturing Plant of the Year’ while our account managers battle it out to be crowned 'Account Manager of the Year'. In these tightly held competitions, sites and account managers are scored on key criteria such as safety, customer support, teamwork, performance and customer reliability. We’re thrilled to announce the winners for this year. Our team members are passionate and talented right across the board, and the top of the ladder was extremely close!

The Dahlsen family and business continues to invest in and grow our trade-focused service to provide you with the convenience of bigger, safer and better sites as well as a growing team of experts to support you.

The value of a

BUSINESS COACH

Whether you’ve spent much of your working life on the tools, you’re new to the industry, or you’ve been in business for years; when running a building business there’s always something to learn, a way to do things differently or a reality check to be had. To bring fresh perspective, gain business know-how, and get some time back in your life, consider a business coach.

One builder who attributes much of his success to the support of a business coach is Lachie Gales, who together with his wife Beth, is the owner of Wangaratta-based Ovens & Kings Builders. Lachie and Beth, customers of Dahlsens Myrtleford, have spent years working with a professional advisor who has helped transform their business.

And, the results speak for themselves. As well as winning the prestigious 2021 HIA Greensmart Home of the Year award, Ovens & King Builders – specialists in highquality and energy efficient homes –have a waiting list of clients wanting to work with them. Plus, the ability to pick and choose the projects they want to build. A builder’s dream!

Dahlsens took the opportunity to catch up with Lachie and learn about his experience with a business coach. Here, we share that experience with you.

Q. What areas of your business did your business coach support you with?

“I think the core thing that he taught us was the financial aspect of our business.

“When you’re young and inexperienced you often see your financial situation in black and white. You’ve got money coming in and money going out, but you don’t really understand the importance of a strong balance sheet, what a profit and loss statement can tell you, and how you can use this information to improve your profitability.”

Q. How long did your business coach work with you?

“We started in 2001 and we had an ongoing relationship for about 10 years. Since then, we’ve kept in regular contact and had him back twice. Today, he’s back a third time and working with us on developing a succession plan.”

Q. Did the results outweigh the investments?

“Looking back, we were putting our faith in someone who we thought –at the time – was basically selling us air.

“We were getting advice, but it’s not as if it was tangible, like a new car or site gear. It was a leap of faith.

“Within six months our turnover had lifted and any fears we had were gone. We knew we’d made the right decision for us and our business.”

Q. What areas of your business benefitted the most?

“For me, the greatest benefit was the personal development. It made me a better person in business and life. It’s not just about the client and the build, it’s about the staff you manage, the subbies you engage, and the financials you have to deal with to keep you in business, your team employed, and your projects on track.

“It’s about your personal and professional brand.

“Not only did our own brand of doing business change on the recommendation of our coach, we also changed our business brand. That brand is now 21 years old and is an absolute asset. We’ve built a strong brand which our community identifies with and which represents exactly the kind of work we want to be associated with and keep doing.”

“I would say to them: You’ve been taught a trade through a period of formal training and mentoring. The next step is not just to learn how to create a business of your own, but how to properly manage that business so you stay in business.

“You don’t necessarily receive that type of information and direction when you’re learning your trade, so be honest about your strengths and weaknesses, and be open to seeking advice – especially from outside your usual networks.”

At Dahlsens, we’re all about supporting you to get ahead. We hope you gained a pearl of wisdom or two from the experience of the Gales. Big thanks to Lachie and Beth for generously sharing your story with your peers. Good luck with your succession plan!

Q. What would you say to the next generation of builders starting out now?

HIA Update: NCC 2022 CHANGES

NCC 2022 introduces substantial changes that will impact the way you design and build homes for your clients. Here is a snapshot of the most significant changes for the housing sector, with the final completed version of NCC 2022 now available from the ABCB website.

Livable (accessible) Housing

These provisions will apply to all houses (Class 1a) and apartments (Class 2 buildings) and have been included in both Volumes One and Two. A new referenced ABCB Livable Housing Standard has been included in the NCC 2022.

• A step free path of travel from the boundary to the front or entrance door, which can incorporate either an access path or ramps

• A step free level entrance into the dwelling

• A minimum of 820mm clear width of opening for the entrance door and other doors on the entrance level

• Minimum clear width of 1000mm to corridors connecting doorways that require the minimum clear width opening

• A toilet on the ground or entrance level with minimum width between opposing walls and 1.2m clear space in front of the pan

• One shower in the dwelling that is step free and hobless

• Reinforcing to the framing in the toilet, shower and bath, to enable future installation of grab rails

Energy Efficiency

• Increased building thermal fabric stringency from 6 to 7star minimum for houses and apartments (apartments 7-star average and no single apartment less than 6-star)

• A new energy usage budget provision that applies a ‘Whole of Home’ approach for calculating the energy usage for the following fixed building services (where included) for heating and cooling, hot water, lighting and swimming pool and spa plant Condensation

• More stringent building wall wrap permeability requirements, for climate zones 4-8 and specifically for climate zones 6, 7 and 8

• Mandatory external ducting and roof space ventilation requirements

• Prescribed flow rates for exhaust fans, rangehoods and provisions for make up air in laundries and run off timers for bathroom exhausts

Adoption of NCC 2022

The Building Ministers have agreed to the adoption of the majority of NCC 2022 on 1 May 2023 and the adoption of the energy efficiency and condensation provisions and livable housing on 1 October 2023.

NSW

NSW will not be adopting the livable housing provisions, however, BAISX will continue to replace NCC energy requirements, and include an increased stringency to 7-stars to align with NCC, and further increased stringency for energy and heating and cooling loads. A combined heating+cooling load cap is being introduced.

VIC

Victoria will be adopting both the livable housing standard and 7-star energy efficiency for the building fabric with a 'Whole of Home' energy usage requirement provisions from 1 October 2023.

WANT TO KNOW MORE ABOUT THE CHANGES?

HIA ran a number of face-toface seminars in September to provide a detailed breakdown of the proposed changes. For those who missed the seminars, you can register for an online recording. Visit hia.com.au to find out more.

Approval for wet area application

PLUS new panel designs

Interior designers and homeowners alike have fallen in love with the modern range of decorative wall panels from Surround by Laminex. Admired for their ability to elevate a space and complement a design aesthetic instantly, there is now more to love about the pre-primed panels designed for wall lining and interior surfaces.

Joining the range of Surround by Laminex decorative wall panels are five new designs, including the new linear Batten designs and a striking, contemporary Scallop. Now more than ever, there is a profile to suit all interior styles.

Adding to the appeal, the entire range of pre-primed panels is now certified Moisture Resistant and suitable for wet and dry areas, including bathrooms and laundries. Rejoice!

SCALLOP 135

If you’d like to learn more about the stylish range

LEARN MORE

CLASSIC VJ 200

BATTEN

BATTEN 75

FRENCH STRIPE

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SHOU SUGI BAN

Combining the ancient Japanese craft of fire treatment with a precision milled cladding profile, Shou Sugi Ban by Hurford’s is a contemporary solution for achieving a sleek, architectural look.

A complete system for exterior walls, the Shou Sugi Ban cladding is available with a selection of customised trims and fixings to ensure a streamlined execution and watertight result.

Hurford’s uses a modernised Shou Sugi Ban technique that evenly chars the face of the board for a consistent result, before they are finished with Feast Watson Timber and Deck Stain in Black Japan.

Shou Sugi Ban is available in Australian hardwoods up to BAL 29, as well as cypress pine.

SUGI BAN BY HURFORDS:

• A complete cladding system including boards, black fixings and matte black corner trims

• Secret fix profile

• Can be joined off batten, making it quick to install, cutting down on waste

• Boards are both charred and oiled which not only provide the stunning black crocodile skin aesthetic but also add to the performance

• Available in 70mm and 120mm cover boards

Want to learn how you can incorporate this architectural cladding option into your next project? Speak to your local Dahlsens store or your account manager.

SHOU

Refreshed Territory cladding range from Cemintel gives builders plenty of choice

Cemintel, the CSR brand responsible for some of the most progressive and innovative cladding materials in Australia, has recently refreshed and improved their prefinished cladding system, Territory.

Already a popular choice, Territory simulates materials such as stone, timber, concrete, metal, and smooth render in a sophisticated way that enhances building façades and interior spaces. The range offers plenty of design and build possibilities with a choice of 20 finishes available. Whether a complete façade, or an internal or external feature wall application, Cemintel Territory prefinished cladding adds a distinctive edge to residential and commercial projects.

The Cladding

Territory cladding is a 16mm thick, cement bonded, fibrous wood particle panel pressed with surface textures and finished with a high-quality paint and UV coating. Panels are 3030mm in length, with an effective cover width of 455mm, and they connect seamlessly into each other via a tongue and groove profile.

A Complete Fixing System

The panels are supported by a proprietary concealed fixing system that provides a ventilated cavity for effective moisture management and includes preformed corners and colour matched sealants.

This system enables panels to be easily installed on masonry, timber and steel frames, either horizontally or vertically, externally or internally, on both residential and commercial buildings. What’s more, the fixing system is compatible with other Cemintel prefinished cladding systems, including Surround and Barestone, and integrates easily into mixed façade systems that use concrete, brick, or AAC, such as Hebel. So, Territory cladding can be mixed and matched with other building materials to achieve truly stunning results.

The Territory range is CodeMark Certified CM30048 tested to AS5113 – achieving a reactionto-fire performance ‘EW’ (External Wall) classification. The panels can be used whenever a noncombustible material is required by NCC DTS Clause C1.9 (e)(iv) and are resistant to bushfire attack level 40 (BAL 40) for external walls tested in accordance with AS1530.8.1.

If you’re looking for cladding that gives great results, provides plenty of variety of colours and textures, is prefinished, flexible and easy to work with, then the refreshed and improved Territory range from Cemintel is really worth exploring. Speak to your local Dahlsens store to find out more.

CANYON KINGS

WOODLANDS TEAK

QUARRY CONCRETE

RIDGE BLACK

SAVANNA SHADOW

NEED A YARN?

There’s someone to talk to at TIACS

Dahlsens is committed not only to supporting our own team to be well and thrive, but also those in our industry. This commitment is more important than ever before.

That is why we are now sponsoring the This is a Conversation Starter (TIACS) Alliance, a group of likeminded companies dedicated to starting conversations about mental health and offering support to those who need it.

How does TIACS do this? By offering free and confidential counselling services for tradies, truckies, rural, blue-collar workers and those who care about them.

Its mission is simple: to remove the physical and financial barriers that prevent blue-collar Australians and their loved ones from accessing mental health support.

TIACS was started by the founders of TradeMutt, Ed Ross and Dan Allen, after they realised just how many people were reaching out to mental health services and support, but received no reply.

Not wanting to sit back and watch as people who mustered the courage to ask for help were left unheard and abandoned, they started TIACS, which Dahlsens is now proud to support.

Need a yarn or know someone who needs a yarn? Call: 0488 846 988

• Monday - Friday 8am-10pm

• Qualified counsellors of various expertise, male and female

• Phone and text counselling, convenient and private

• No long wait list, same day response

• Self-referral – no need for a doctor, contact them direct

These shirts are a conversation starter. Made by Trademutt, the funky shirts are designed to open up the conversation about mental health on site.

If you or someone close to you needs support, pick up the phone and call or text TIACS on 0488 846 988

Clients

The number of clients TIACS has supported with free mental healthcare services

The total number of mental health phone support hours TIACS has facilitated

Sometimes it can help just to have someone to talk to.

Dahlsens is proud to support TIACS to provide help where it is needed via various accessible platforms.

TIME TO TOOL UP, NOT DOWN a builder’s guide to managing anxiety

Running a building business is no walk in the park; long hours, tight deadlines, the management of sub-contractors, extreme weather and juggling the balls of business management. It can wear you down at times. As an industry, it’s not uncommon to dismiss our feelings when things get tough, often telling each other – or ourselves – to ‘take a spoon full of cement’ or to ‘man up’.

But this attitude is not helpful for our mental health. Why? Because suicide rates in the Australian building and construction industry are among the highest in the country. One construction worker is lost to suicide every second day, according to MATES in Construction – a charity set up specifically to drive suicide prevention initiatives across the Australian building and construction sector.

In our last edition of Trademark, we discussed how you can support the mental health of your team. In this issue, we are shining a light on anxiety, and how it may be secretly affecting you.

What is anxiety?

Anxiety is a normal emotion and a common mental health condition. One in four people will experience anxiety at some stage of their lives. It can appear at the time of a stress-causing event, like when you’re facing a tight deadline, or it can appear when there isn’t a noticeable cause.

Whilst anxiety is common, if left unchecked, it can be detrimental to your work and social life, so it’s important to look out for signs and symptoms.

Symptoms of anxiety

Anxiety can be a fleeting emotion, but if it lingers for an extended period once the cause of the stress is removed, or if there is no specific cause, then it might be that you have an anxiety disorder.

There are a few common symptoms that you should keep an eye out for: feeling nervous, restless or tense; having a sense of impending danger, panic or doom; increased heart rate; and rapid breathing.

Causes of anxiety

There’s no one cause for anxiety. It can be triggered by a combination of factors. You can be born this way, or your personal life, relationship issues, financial concerns and life events, such as losing a loved one, can trigger symptoms.

Workplace factors, such as long hours, job insecurity and conflicts with clients, suppliers and sub-contractors, can also play a part. Everyone’s under the same pressure, so conflict is more likely in times of stress across an industry like ours. If you’re struggling with anxiety, you may find yourself taking an unusual amount of time off or struggling to find the motivation to go to work like you normally do.

Anxiety symptoms can also be the first indicators of a medical illness, such as heart disease, diabetes and thyroid problems. Your doctor will likely send you for tests if they suspect a medical condition is behind your anxiety.

EXERCISE AND ANXIETY

Exercise can help ease the symptoms of anxiety. Research has shown that just 30 minutes of exercise three to five days a week can make a real difference. It can help clear your mind, decrease muscle tension and release feelgood endorphins.

What’s more, according to the Calm Clinic, there’s a correlation between physical inactivity and anxiety symptoms where those who don’t burn off enough energy are more prone to suffering from anxiety.

MINDFUL BREATHING

Mindful breathing may sound like a fad, but it works. All you need is the quiet cabin of your ute or a walk during a break from work.

Mindful breathing focuses on bringing your attention to the present and preventing your mind from drifting off. Try this by repeating a calming sound – either a word or a phrase, like “breathing in, breathing out” – whilst gently inhaling and exhaling.

THE 3-3-3 TECHNIQUE

Another great technique to try on the building site is 3-3-3. When you’re feeling anxious, take a look around you, name three things you see, three sounds you hear and move three parts of your body. This can centre your mind and bring you back into the present moment.

FINDING MORE HELP

If anxiety is starting to affect you, or if it isn’t showing signs of easing, it’s important to find help. Reaching out to a general practitioner is a good first step. They can connect you with psychiatrists, psychologists and counsellors who are trained to provide help for anxiety. If you or someone close to you is in immediate danger, dial 000. For further support, you can contact:

THE ASHES Rising from

Situated in Sarsfield, East Gippsland, an area that was devastated in the 2019-20 bushfires, the latest Ivers Construction project stands proudly like a phoenix that has risen from the ashes.

The sleek, modern build certainly lifted the spirits of its owners, who had been through a tough couple of years after losing their beautiful home and all their belongings in the bushfires.

“They lost everything, their belongings, their sheds, their house. Absolutely everything. It’s a beautiful, big property. It’s got an amazing outlook. Beautiful spot. They lost the lot,” said Matt Ivers, Construction Director.

Born and bred in Bairnsdale and having lived his whole life in East Gippsland, Matt and the Ivers Construction team are well-known and respected throughout the region. All Ivers Construction projects are personally managed by Matt, who worked closely with the owners of the spectacular build.

Following the bushfires, his clients were placed into emergency housing and eventually moved back onto the property, living in a van before moving into a modular house while

Matt and his team worked tirelessly to rebuild their dream home.

“The (new) home was designed by Sands Building Design. They’re one of the top architects in Bairnsdale and have designed the house beautifully to suit the block, the outlook and the view,” Matt said.

“One of the standout features is the master bedroom, which is adjoined by a stunning en-suite. The master leads out onto a large and impressive balcony that enjoys unparalleled views of the surrounding area.

“Another great feature has to be the NewTechWood decking. It’s one of the most natural looking composite timbers on the market. It really gives it an incredible finish that’s in keeping with the surroundings,” Matt added.

Matt’s local Dahlsens branch in Bairnsdale supplied whole of house materials, which included truss and frame, NewTechWood decking and lights, plaster, flooring, door furniture, doors, fix out, glass balustrading, insulation and timber for the stairs.

Like the rest of the building industry, Ivers Construction faced challenges stemming from the COVID pandemic.

The build started at the end of July 2021 and, despite the challenges, was completed in May 2022, a testament to Matt and his team’s organisation, as well as his strong relationship with his Dahlsens Bairnsdale Account Manager, Dane Chambers.

“Our success was a combination of factors. Firstly, our organisation and

project management. Secondly, the support and materials supplied from our mates at Dahlsens, especially by keeping us on top of the everchanging supply chain dramas that were happening at the time.”

Dane and the Bairnsdale team were on hand to support Matt and the team throughout the whole build.

“I took on the Ivers account two years ago, when they were starting to grow as a business. Matt and I worked very closely on planning the materials supply needs for his projects and our relationship has become really close, which gives me (and Dahlsens Bairnsdale) confidence that we can play an important role for Matt and be a big part of their success.

“Matt and I talk about the partnership approach a lot. He’s said to me on more than one occasion it wouldn’t be possible for him to do what they’re doing without our support – and vice versa. We wouldn’t be able to contribute as effectively as we can without Matt and his team involving us every step of the way.

“It’s fantastic and it makes me feel really proud and satisfied knowing the work that we’re putting in is helping someone succeed in their business,” Dane says.

Congratulations on all you are doing, Matt. It's a pleasure to support you.

you'll never go back Once you go digital,

Embrace the digital revolution with support from Dahlsens

We’ve all experienced arriving home at the end of a long day, laden with bags and shopping, and having to set them down as we fumble with keys to open the front door. As our day-to-day lives get busier, we want convenience and what could be more convenient than a front door that senses your presence and opens for you?

As a builder, the gift of convenience is in your hands. Share this lifechanging technology with your clients, and they will be raving about it (and you!) for years to come.

Recommend digital, your business could benefit

• Prepare to be praised – digital door locks create raving fans

• Include a digital door lock as a standard inclusion and set your homes apart from the competition

• Or, offer a digital door lock as an optional upgrade and unlock potential margin

• Prices are comparable to mechanical locks for some models

• Easy to install with step-by-step instructions and video tutorials

• Fire rating on selected products

• Great after-sales service and support

Once your clients go digital, they’ll never go back

• No more lost keys or locking themselves out

• Apps to lock or unlock the door, control access to the home remotely and monitor who comes and goes with certain models

• Sleek and modern designs

GO DIGITAL WITH DAHLSENS

Dahlsens is the dedicated trade supplier for digital door locks. We can train your team on the range and installation, and coordinate your orders using your usual Dahlsens account benefits.

To get ahead of the curve and learn more, please contact your Account Manager or local store today.

NEW Yale Smart Screen Door Lock

Yale Unity Smart Locks

With a simplistic, modern and secure design, the Yale Unity Entrance Series opens the door to a new range of digital opportunities. Now with the market-first Yale Smart Screen Door Lock, designed to be installed together with the Entrance Lock, your clients can have the extra security and convenience of a screen door with keyless entry technology. Plus, when your clients unlock their Yale Smart Screen Door Lock, the Entrance Lock will automatically unlock too.

Lane Grande

The Lane Grande range allows your clients to take control of the security of their homes, unlock their door from their smartphone, know who has had access, and if their door is locked or unlocked, from anywhere in the world.

• Unique pull handle and digital door lock in one

• Connect to your WIFI network for convenient remote operation via app

• The Lane Grande Deadlock offers a great, entry-level option

Schlage

The Schlage Ease™ Smart Deadbolt and Entry Lock range offers stylish locks with modern functions. Consider the sleek design of the deadbolt or the convenience of the entry lock, providing the family with easy security for smarter living.

• Various access options include touchpad, key or smartphone

• Easy to set up and program

• Use voice commands via Google Assistant and Amazon Alexa

• Built-in alarm technology senses potential security breaches at the lock

Trilock

The new Trilock® combines Gainsborough’s signature style with the latest technology. Whether it’s checking if the house is locked, or if the family has arrived home, this smart lock gives your clients unparalleled convenience and peace of mind. Plus, Gainsborough Freestyle now works with both Google Home and Amazon Alexa.

• Smart phone app and voice control access when used with Gainsborough Freestyle Wi-Fi bridge

• Assign, invite and schedule up to 20 users

• Emergency override keys included

• Available in matt black and brushed satin chrome

COLLECTION The Manhattan

A new range of internal doors by Corinthian Doors

Introducing the Manhattan Collection: the new range of internal doors from Corinthian Doors that will tick many boxes!

The new, slimline Manhattan Collection range, made from sustainably sourced timber in a modern industrial style, comes prefinished in matte black to achieve a steel-like appearance, reminiscent of the Art Deco era. Modern and flexible features

• Clean, minimal design

• Finished in a matte black primer

• Manufactured from sustainably sourced timber

• Glazing available in both clear and translucent options

• Eight designs to suit a variety of internal applications across the home, such as face of wall and cavity sliding doors

• Supported by Attica hardware, curated specifically to suit the narrow 60mm stile

• Available in two rail widths

• Acoustic rating of RW32 STC32 to reduce noise

Faster, better and safer for your build

Manufactured from timber, the Manhattan Collection is more flexible and easier to install than steel doors. The range can be retrofitted to existing openings and easily trimmed and adjusted to suit new builds and renovations, and both the Manhattan doors and Attica hardware come with comprehensive product specifications and installation instructions. The entire collection is available from Dahlsens, which makes ordering and delivery reliable and easy.

On trend and in stock for your clients

Affordable and stylish, the Manhattan Collection can be adapted to any application throughout the home – from feature doors, hallways, and butler’s pantries to walk-in wardrobes, cellars or home offices.

ATTICA DOOR HARDWARE

Introducing Attica, the range of door hardware made exclusively to fit the unique narrow profile of the Manhattan range.

MANHATTAN COLLECTION

A selection of the Manhattan Collection designs available, to see the full range, scan the QR code.

IN EVERYTHING WE DO Pride

In our 145-year history evolving this family business, the thing we’re most proud of at Dahlsens is our culture. It’s always been important that we’re a good place to be and a good business to work with. That our people know their contribution truly counts, that our team has each other’s backs, and that our customers know that we’re here to do our very best to support their success.

There are plenty of places to work and shop, but we think there’s something pretty special here at Dahlsens. We hope you benefit from the extra lengths our team go to because of their commitment to our way of doing things at Dahlsens.

WHY DO YOU TURN UP TO WORK EACH DAY?

You feel a part of something and everyone genuinely cares. It’s not wallpaper over a crack – what people say, they mean.

David Tipper Account Manager, Laverton

We deal with the big major builders, and we're also dealing with the guys who build two or three homes a year. When you get that ‘thanks’ for a good job, it’s a good feeling. You're getting told that you're helping them put food on the table.

Glenn Landry-Stewart Branch Manager, Cranbourne

The fact that I can pick up the phone, call the owners of the business and have a conversation with them, that John and Geoff will give me the time of day – that's big.

Josh Trainer Senior Category Manager, Support Office

Dahlsens is really a people focused business, and they support their team first and foremost.

Ray McIntosh Account Manager, Albury Wodonga

Getting up in the morning, you want to go to work, you want to do the extra things. People are always there, they've got your back.

Dane

Chambers

Account Manager, Bairnsdale

I like helping people. Getting people what they want, when they want it. It's a good feeling to think I've made a bit of a difference.

Jo Chapman Internal Sales, Bayswater

WHAT MAKES YOU PROUD TO WORK AT DAHLSENS?

I make it possible for people to own a house. Delivering materials to get the house built. That’s what makes me proud.

Joe Salie Stock Champion, Laverton

Being able to write the next chapter of a 145-year-old business. I think that’s pretty exciting. The sky's the limit.

Josh Trainer Senior Category Manager, Support Office

I’m incredibly proud of the team. They all do an amazing job helping to support our customers, their communities and their families. We really appreciate them and want to provide opportunities so they can continue to grow with us.

Geoff Dahlsen CEO

WHAT DOES IT MEAN TO YOU, TO WORK FOR A FAMILY-FOCUSED BUSINESS?

What you may not know about Dahlsens is that we're the largest independently owned building and hardware supplies business in Australia. We're still family-owned, and operated and have been since 1877. I reckon that’s something the Dahlsen family should be proud of.

Dane Chambers Account Manager, Bairnsdale

It’s a family environment here and I really strive to make that culture real and enjoyable for my team. When the hard times are on it’s head down, bum up. But when the good times are around, we can all have a joke and a laugh - it’s a good culture.

Shaun Beattie Branch Manager, Gosford

My dad worked here for close to 40 years so between me and the old man, we've got close enough to 60 years of service. You wouldn’t be here if something wasn't right.

Dane Chambers Account Manager, Bairnsdale

HOW DOES DAHLSENS HELP BUILDERS SUCCEED?

It’s one thing to say "we'll look after you", it’s another thing to actually do that. We do both. We put our hand up and say "we're with you", and we are. We never shirk away from anything. That’s what we do.

Dane Chambers Account Manager, Bairnsdale

Our team are knowledgeable and we can supply everything you need for the job. From foundation to fit out.

Andrew Barker Account Manager, Smithfield

We closely coordinate with our customers to manage their whole project from the word go.

Ray McIntosh Account Manager, Albury Wodonga

Our customers have been here for such a long time. We go over and above for them. Everybody here does everything they can to keep these guys going, especially during all the shortages.

Shaun Beattie Branch Manager, Gosford

It's a pleasure and a privilege to be part of this unique legacy. Thank you for choosing to part of our community.

Geoff Dahlsen

Shaun Beattie Andrew Barker Ray McIntosh David Tipper Glenn Landry-Stewart

Jo Chapman Joe Salie

How to protect yourself from DIFFICULT CUSTOMERS 01. 02.

Have you ever had a difficult customer who refused to pay, dragged a job out until it became unprofitable, or kept you up at night because of the way they treated you?

If you have, you wouldn’t be alone. What if you could avoid difficult customers altogether? There are several red flags to watch out for. If your potential client displays one or more of the following, it may indicate they could be more trouble than they’re worth.

THE SEVEN RED FLAGS

Extreme haggling over price. Before you quote, consider asking the client how many businesses are competing for the project at hand. If there are more than three, there is a good chance that the customer may be a price shopper and only interested in price. This type of person haggles from the very beginning and continually suggests that other companies are prepared to do it cheaper. Your ideal clients accept that you will offer great value and are prepared to pay for it. Depending on the service you offer, you may be able to charge for creating a proposal. This is something that we assist our clients with packaging/bundling up, as this acts as a qualification point to discourage the price shoppers.

They promise you future work but it’s all talk. This type of customer may present you with an opportunity by saying “if you do a great job, at a cheap price, there will be plenty of work for you in the future”. Take this with a grain of salt and treat each project on its merits. This client may just be seeking a discount. Price each job individually and mention that if there is future work you will appreciate it. However, focus on one job at a time, stick to your required margins and deliver great value.

They are disorganised. This customer appears all over the place right from the start. They could be late for meetings, appear not to have all the information and frequently waste time. This could be a sign of things to come. This type of customer can cost you hours, if not days of lost profits in the future. Listen to your intuition and move forth from there.

Unrealistic deadlines. This customer expects you to drop everything for them. A reasonable customer would understand that you will have other projects on the go and need to manage this workload effectively. Expecting you to drop everything from the very start, can indicate a customer who will call you 24/7 and expect an immediate response. Given the challenges with COVIDrelated illness, supply chain issues and extreme wet weather in 2022, it is important that a customer is understanding and can work with unforeseen circumstances.

They complain about other trades. What Peter says about Paul says a lot about Peter. If a customer whines and complains about other trade businesses, it is extremely likely that they will whine about you too. While they may have had a poor experience with other trades, the way they talk about others gives you a good insight into their character.

They won't put things in writing. To protect yourself as well as the client, it is important that a work agreement or contract is in place, clarifying the expectations of the job. This includes how to handle variations, payment, timeframes, and delays. If a customer is not prepared to sign anything from the start, or won't put variations in writing, then this is a sign that matters may backfire in the future. Plenty of trade businesses have lost out or become bankrupt due to non-payment because no terms and conditions or agreements were signed.

Your gut/intuition senses a problem. Sometimes there can be all the logic in the world to go ahead with a customer, yet you have a feeling that a customer will be difficult to work for. Trust your instinct; you don't lose money on jobs you don't take. Many people have ignored their gut instinct only to regret it in the future.

JON MAILER

PROTRADE

United CEO & Founder

Thanks to business coaching and advisory provider to the construction and trade industry, PROTRADE United, for sharing their tips on how to avoid problem customers. Here’s hoping this advice helps you in the future. For more support on how to deal with problem customers or other business advisory needs, PROTRADE United, is available to chat further. They can be contacted on 1300 767 774 or visit protradeunited.com.au

FOCUSSupplier in

CSR Gyprock celebrates 75 years of Australian made and owned plasterboard innovation

Australia’s plasterboard pioneer, CSR Gyprock, celebrates 75 years of innovation and performance as the country’s leading plasterboard manufacturer. Proudly Australian made, Gyprock has facilitated the builds of iconic Australian buildings such as The Sydney Opera House (built 1959), New Parliament House (1981–1987), Royal Randwick Racecourse (2013) and the Optus Stadium (2017), since its introduction of the first paper-faced plasterboard to market in 1947.

Today, Gyprock is still one of the most widely recognised brands in the country and produces a range of highly trusted and certified plaster solutions for the building and construction industries, including plasterboard, pre-mixed and dry compounds, as well as a vast DIY range and supporting design solutions for Australian homeowners.

With a commitment to new technology development, CSR Gyprock continues its strong tradition of evolving its product range to meet the needs of the ever-changing construction and building industry.

“2022 is a very special year for CSR Gyprock and marks a time of reflection as we look back on many years of achievements in the Australian building industry,” says Renee McGinty, General Manager of Marketing.

As one of Australia’s oldest building brands, generations of Australians give testimony to the trust which is implicated in the Gyprock name, and remain faithful to the manufacturer today.

“Gyprock is one of Australia’s iconic brands. We are 75 years old and have stood side by side with our customers for generations. Although many things have changed in our society, Gyprock is a constant source of reliability, quality and innovation,” says Renee.

It’s this established history and leading industry reputation that showcase the importance of CSR Gyprock in many iconic Australian buildings. “Our longstanding history in the industry shows the importance placed on the relationships we have cultivated with our customers,” says Renee. “The Gyprock name has come to be associated with professionalism, performance and reliability and we stand by these values.”

Dahlsens congratulates CSR Gyprock on its 75th year, an amazing milestone and a testament to the quality they provide in both product and support.

For more information about the Gyprock range of plasterboard, compounds, adhesives and accessories, speak to your account manager or local store.

We are 75 years old and have stood side by side with our customers for generations

GET DECKED OUT WITH DAHLSENS

DAHLSENS IS YOUR ONE-STOP-SHOP FOR DECKING

• Decking timbers including merbau, treated pine, spotted gum, ironbark, blackbutt and silvertop ash

• Low maintenance composites

• Posts, bearers and joists

• Fasteners and brackets

• Cement

WHY SOURCE YOUR DECKING MATERIALS FROM DAHLSENS?

• We’ve got everything you need PLUS expert advice on products and installation

• Simplify your purchases and add to your account - one statement!

• Sourced only from trusted Australian and international suppliers

THE HOME OF COMPOSITE DECKING

Clients everywhere are loving the set-and-forget, ultra-low-maintenance nature of composite decking. Get access to a full range of composites from Dahlsens.

Trex Transcend

Since 1996, Trex has invented, defined and perfected the composite deck category with a line-up of low-maintenance, high-performance products that fundamentally change the way we live outdoors.

• Premium capped composite decking board – #1 decking brand in the world

• Richer, longer-lasting colour palettes and natural timber grain patterns

• Made in the USA with a 25 year domestic fade and stain warranty – 10 year commercial

Modwood

The original Australian made composite decking, ModWood, comes in a range of sizes, colours and finishes, giving your clients the ability to create residential and commercial outdoor spaces that combine function and style with lowmaintenance convenience.

• Available in Flame Shield, a specially formulated ModWood board with a fire retardant additive that can be used in areas up to BAL-40

• And XTREME GUARD, a capped decking board that provides added durability with mould and mildew resistance

The TimberTech decking range provides

while boasting stunning designs, a huge array of colours, natural, and inspired wood grain patterns and industry-leading warranties up to 50 years.

• Available in TimberTech Azek, Pro and Edge - each with scaling price points, designs and warranties

• TimberTech premium decking board, Timbertech Azek, is fully capped with a 50 year warranty, constructed without wood to resist mould and water damage

NewTechWood

Fully capped, NewTechWood decking boards feature advanced premium protection while keeping a natural timber look – the perfect combination for the functional sophistication of your projects. Available in an extensive range of colours, from traditional teak to Hampton’s style tones, and the latest “blonde” addition.

• 25 year warranty and a BAL 29 bushfire rating

• Natural timber look and feel

• Fully capped and completely protected around all four sides

cladding of fer s endless possibilit ies for TAG Homes

Australians continue to embrace sleek, modern coastal and contemporary designs incorporating clean lines and a deliberate use of texture. James Hardie spoke with TAG Homes to nd out how they're driving demand for their builds through modern designs.

TAG Homes is a specialised home builder based in Sydney and the South Coast of NSW While the company of fer s a range of ready-to -build plans, TAG Homes specialises in customising home designs that often feature contemporar y variations of Scandi-barn, and modern coastal st yles that seamlessly blend the outside and inside living spaces

“ Whatever modern aesthetic appeals to your client, it’s important to know the speci cs of your look and how to achieve them. Generally speaking, the basics of clean lines, strong shapes, modern materials and simple colour palates remain the same, but it’s how you build these elements together to bring life and per sonalit y into a home. We believe in designing homes that t their environment with features that incorporate a bold yet clean aesthetic to suit the expectations of modern homeowner s,” says TAG Homes Director, Taylor Melbin.

“The façade sits at the top of most people’s priorit y lists,” says Melbin “Street appeal is an impor tant consideration to ensure a home’s exterior re ects the homeowner’s vision. A home’s façade does more than just look good – it gives a rst impression to neighbour s and visitor s, protects the home and family from the elements, and provides the all-important thermal insulation ”

With its quick and easy to install weatherboard pro le that appeals to modern coastal styling, Linea™ Weatherboard by James Hardie is the perfect choice for TAG Homes for both renovations and new builds. Like all premium bre cement cladding, Linea™ Weatherboard, stands up to the Aussie elements as it is resistant to warping, swelling or damage due to moisture.

“This means you can create your client’s vision and their dream home will require minimal maintenance, remaining stylish for years to come,” explains TAG Homes Director, Grant Kerrigan.

With TAG Homes’ and James Hardie’s shared focus on sustainability, James Hardie bre cement products help deliver outstanding results on time and to budget.

“It’s a exible product that offers a range of bene ts and the abilit y to customise the look and feel for the owner,” Grant continues

“Installation is straight for ward and the results speak for themselves. It’s great to be able to work with high- qualit y products to meet the unique needs of ever y homeowner ”

While the stunning front façades of TAG Homes' latest projects instantly catch the eye, the interiors are a warm white, supported by dark accents that of fer a sleek, clean and under stated look. Open-plan kitchens and living areas provide a sociable place for homeowner s to commune, with outdoor dining areas that can become an ex tension of the indoor spaces, of fering the ultimate in modern day living

, t j ardie.com. au

TRUST PRYDA AND DAHLSENS FOR SAFETY

At Dahlsens, we are committed to making our industry safer, partnering up with innovative suppliers to bring you smart solutions like SpeedTrussTM from Pryda. This is a game-changing, new truss installation system which is helping make building sites a safer place to work.

According to WorkSafe Victoria, working from heights continues to be a high-risk activity, accounting for a disproportionate rate of fatalities and serious injuries in the building and construction industry.

For over 50 years, Pryda has delivered engineered productivity solutions to help builders do their best work.

One of their latest innovations, SpeedTrussTM, is a game changer for roof truss installation, enabling builders to work faster, easier and, most importantly, safer.

A prefabricated truss system that functions like an assembly kit, SpeedTrussTM incorporates preinstalled screws that remove the need for temporary fixing which reduce truss installation time.

Builders can simply place, swing and screw trusses into place, all from the safety of a step ladder. No more tiedowns or triple grips.

“Speed and safety don’t normally go hand in hand, but what we discovered was that taking some of the most dangerous steps out of the truss installation process was also the key to getting them up quickly,” says Pryda Technical Manager Adam Dawson.

“When you can work from below top plate level and only visit each connection once, there's simply less chance for something to go wrong.”

The instant gains from Pryda’s SpeedTrussTM are huge time savers, together with the elimination of installation guesswork, and the precarious at-height hammer work for carpenters.

DID YOU KNOW?

• Safe Work Australia statistics show that 18% of workplace fatalities in the construction industry are the result of falls from heights

• Pryda’s SpeedTrussTM allows you to install trusses from below the top plate. Not only is it safer to install, but it’s also faster – saving an entire day’s work (based on the roof of a typical detached house)

If you aren’t already using Pryda SpeedTrussTM on your prefabricated trusses from Dahlsens, speak to your account manager or local Dahlsens truss and frame manufacturing plant about adopting this innovative new solution.

“SpeedTrussTM is nice and safe – you’re up on the ladder once, not double handling everything.”

“Never thought I’d see the day when I didn’t have to spend half of it doing tie-downs.”

Here’s what builders are saying about Pryda SpeedTrussTM

IS BETTER Together

Trade nights, BBQ breakfasts, sporting events or drinks at the bar, the Dahlsens team love nothing better than getting together with you, and serving up the latest in industry news, product innovations, and of course –delicious food.

Here is just a snapshot of what we’ve been up to lately.

STATE OF ORIGIN GAME ONE JUNE 2022

KIRRAWEE TRADE NIGHT

WAGGA BBQ BREAKFAST

ALEXANDRIA TRADE NIGHT JUNE 2022

GRIFFITH TRADE NIGHT JULY 2022

Australia wide coverage

Dahlsens Family Companies' wholly owned subsidiaries are well placed to assist you with projects in their regions. Please contact the respective business for further details and to establish an account (note the range showcased in this brochure may differ in each region).

Dahlsens

VIC and NSW Dahlsens.com.au

Cairns Hardware Far North QLD Cairnshardware.com.au

Townsville Hardware Far North QLD Cairnshardware.com.au

Nortruss Hardware NT & Northern WA Nortruss.com.au