BRANDING STYLE GUIDE
WHO IS VHP?
HISTORY + BRAND PERSONALITY
SERVING THE COMMUNITY SINCE 1985!
Valley Health Plan is a health care service plan licensed under the Knox-Keene Heath Care Service Plan Act of 1975 by the Department of Managed Health Care (DMHC) and is dedicated to serving the populations of Santa Clara and portions of Monterey and San Benito Counties.
Operating since 1985, VHP manages the care of Medi-Cal members, as well as those members enrolled in commercial products, such as Employer Group (Classic and Preferred),Covered California and Individual & Family Plan (IFP). VHP currently serves approximately 176,000 members. VHP is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) which demonstrates our commitment to quality health care. AAAHC is a private, non-profit organization formed in 1979 to assist ambulatory health care organizations to improve the quality of care.
VHP’s ability to provide quality service is a result of leadership guided by our Vision, Mission, Values and Goal.
OUR VISION
VHP will have a positive impact on the health of our friends,families and neighbors.
OUR MISSION
To support the well-being of our members through a commitment to accessible, high-quality health services and communityfocused, local care. We are committed to transforming the health of the community, one person at a time. Our mission is to provide better health outcomes at lower costs. We are driven by the following beliefs:
• We believe in treating the whole person, not just the physical body
• We believe that treating people with kindness, respect and dignity empowers healthy decisions.
• We believe we have a responsibility to remove barriers and make it simple to get well, stay well and be well.
• We believe local partnerships enable meaningful, accessible healthcare.
• We believe healthier individuals create more vibrant families and communities.
OUR VALUES
• We care about the total well-being of our members.
• We show compassion and understanding for where each person is on their health journey.
• We enhance our community by advocating for the diversity of individuals.
• We embrace a commitment to ensuring that our members are treated with dignity and respect.
• We form a lasting connection with our providers, brokers, and other partners to promote local business.
• We strive for continuous improvement in the services we offer and satisfaction with the VHP experience.
• We believe we have a responsibility to remove barriers and make it simple to get well, stay well and be well.
• We believe local partnerships enable meaningful, accessible healthcare.
• We believe healthier individuals create more vibrant families and communities.
HISTORY
Pg. 4 | 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 5 1985 VHP Open for Santa Clara County VTA is also part of Santa Clara County until agency seperation.
1999 Chiropractic Benefit 2001 Acupuncture Benefit 2000 Sourcewise & In-Home Suportive Services (IHSS) As the Area Agency on Aging they provide seniors, caregivers, and all adults in Santa Clara County access to support services and resources to maintain their well-being. 2014 Covered CA & Individual and Family Plan are Offered 2015 Complex Case & Diseace Management Program 2006 Valley Medical Center (VMC) 2011 Safeway & Walgreen Pharmacy Expansion 2020 Region 9 IFP Expansion - Gilroy -Hollister -San Ramon Rafael 2021 Region 9 Monterray and San Benito County Network Expansion 2018 Costco Pharmacy Expansion Beary is Born! 2019 Raley’s Pharmacy Expansion
VHP MILESTONES!
TARGET AUDIENCE
REGION 7+ REGION 9
2021 VHP Branding Style Guide | Pg. 7
AUDIENCE
of Business Employer Group Individual & Family Products Gov’t Coverage Programs MEMBER SHOPPER ENROLLER HEALTH PROFESSIONAL IHSS Retiree Medi-Cal PCAP SCFHP Covered CA Ind. & Family Plan County Workers
Lines
IFP METAL TIERS
Minumum
Amy is 27 and lives an active, healthy lifestyle. She only sees her doctor for annual check-ups and wants a plan that will protect her
Bronze
Kevin is generally healthy. He wants the lowest monthly premium and doesn’t mind having a high deductible since it only applies to emergency and in/outpatient services. Plus, he doesn’t use his insurance very often.
Silver
Jenna sees her doctor a few times a year for an ongoing medical condition. She is prefers to have a mid-priced premium and is comfortable with having a moderate deductible.
Gold
Steve is shopping for his family. He doesn’t want a deductible since his wife is expecting their second child. He prefers to pay a higher premium in exchange for lower out of pocket costs for services.
Platinum
Ramid has to be seen by his doctor and a specialist on a regular basis. He expects to use his insurance often, so he wants the lowest out of pocket costs. His monthly premium is high but he is happy about not having a deductible and lower co-pays.
Pg. 8 | 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 9
AUDIENCE
Silver 70 Silver 73 Silver 87 Silver 97 Covered CA LOB
VOICE
+ TONE CAMPAIGNS + MARKETING MATERIALS
2021 VHP Branding Style Guide | Pg. 11
VOICE VOICE TONE
1.Member
2.Shopper
3.Enroller
4.Health Professional
1.Friendly
2.Well-Versed
4.Helpful
PERSONAS TONE DO DON’T
2019 Silicon Valley PRIDE Campaign Messaging
1. Respectful
Shopper
2. Helpful
3. Openminded
+ Use emphathetic language
+ Sound encouraging and inviting
+ Use a seller voice
+ 4th grade reading lvl.
1. Helpful
Member
2. Conversational
3. Knowledgable
+ Use simple language
+ 4th grade reading lvl.
+ Make them feel like they are part of the VHP family
+ Use “VHP family”
1. Technical
Enroller
2. Professional
3. Educational
– Assume
– Use culturally insensitive langague or humor
– Complex Health insurance terms
– Complex Health insurance terms
– leave them second-guessing information
– assume they know
Health
Professional
+ Use specific details (dates, times, etc.)
+ Use examples
+ Make them feel like they are an “insider”
1. Direct
2. Straighforward
3. Professional
+ Prompt
+ Diestible information
+ Clear & concise
+ Know what you’re talking about
– Assume they know who VHP is
– Give old or stale information
As your locally based health plan, you can count on VHP to serve all our beautifully diverse communities with compassion, dignity and respect. Because at VHP, our members are more than just a number, they are our family, friends, and neighbors.
– Have TMI
– Repeat yourself
– Assume they know who we are
#SiliconValleyPride #DiversityinAction #MyVHP #VHPandMe #VHPhealth
www.valleyhealthplan.org
2021 VHP Branding Style Guide | Pg. 13
Local. Quality. Affordable.
2015 EN/SP Shopper Brochures
“Speaking the Language of Health”
Threshold Languages - English - Spanish - Vietnamese -Chinese
2020 Member Postcards
“#TakeCharge” Breast Cancer Awareness Campaign
Pg. 14 | 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 15
Take Charge
#TakeCharge Take Charge of your Well-Being! #TakeCharge Taking Charge Starts
a Single Step! #TakeCharge
for the Best Possible you!
with
Enroller (Broker) Marketing Folder
“Helping You Grow Your Business”
2021 Health Professional Manual “Provider Manual”
Valley Health Plan 2021
Pg. 16 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 17
2018
STEP 2: PRIMARY CARE PROVIDERS (PCPS) PCPs are assigned after first month’s payment PCP will be assigned based on your preferred address and/or language. To see or change your PCP contact Member Services 1.888.421.8444 (toll-free) or MemberServices@vhp.sccgov.org PCPs are assigned after first month’s payment Applicants can select PCP on the application. you do not specify PCP, one will be assigned based on your preferred address and/or language. To see or change your PCP contact Member Services 1.888.421.8444 (toll-free) or MemberServices@vhp.sccgov.org Using your invoice number sent via standard mail you can pay online, by phone, or by mail. Visit www.valleyhealthplan.org/pay make payment. If enrolling through Covered CA online, you can use PAY NOW for the first month’s premium. STEP 1: PAYMENT STEP 3: Once you have paid your first premium and have your PCP, you will receive your ID card within weeks. Contact Member Services 1.888.421.8444 (toll-free) or MemberServices@vhp.sccgov.org request your ID number or print your temporary ID. ID CARDS STEP 4: Using your Member ID number, visit the Member Portal www.valleyhealthplan.org/memberportal to register your Member Portal account. You can: - See or change your PCP - See your benefit information - Request a temporary or new - View your claims status ONLINE MEMBER PORTAL STEP 5: MDLIVE Telehealth: To see PCP online at MDLIVE.com/VHP or call 1.888.467.4614 activate MDLIVE account or schedule an appointment. CREATE OPTIONAL ACCOUNTS Enrolling Through Covered CA Enrolling Through IFP-Direct Important Enrollment Steps Contact Information For 24/7 nurse advice or to seek medical attention call 1.866.682.9492. Nurse Advice Line members have any questions about pharmacy benefits, please call Navitus Customer Care at 1.866.333.2757. Navitus Health Solutions/Pharmacy members have questions about mail order prescription, please call Costco Pharmacy at 1.800.607.6861. Costco membership not requirement to use the service. Mail Order Prescriptions MDLIVE Telehealth Care VHP Main Line...............................1.888.421.8444 Broker Line.....................................1.408.885.3560 Member Services...........................1.888.421.8444 Health Education...........................1. 408.885.3560 Valley Health Plan Numbers Access board-certified primary care behavioral health providers by calling 1.888.467.4614
Provider
For Employer Group, Covered California, & Individual & Family Plan Members p.23 CH 3: Enrollment & Elligibility Back to Chapter Table of Contents 2021 Provider Manual Sample ID Cards Employer Group Classic & Preferred Plans Back Side Front Side 6. 5. 4. 3. 2. VHP Brand: Identifies VHP as the member’s health plan. Identification Member’s unique identification with VHP. Plan: Identifies the applicable benefit plan name. Different plans may have different copays, co-insurance, deductibles and provider networks. Network: Identifies the network of providers to which the member has been assigned. Members should be referred in-network, except as described in this Provider Manual. Primary Care Provider: Member’s assigned primary health care provider. Rx Group #: Information required for prescription claims processing Rx Bin #: RxPCN #: Member Section: Lists benefit plan contact numbers for members. Pharmacist and Provider Section: Lists the PBM contact number and claims submission information. *As identified the Evidence of Coverage for the specific VHP benefit plan. 8. 2 3 4 5 7 8 p.30 CH 4: Member Benefits, Exclusions, & Limitations Back to Chapter Table of Contents 2021 Provider Manual Abortion Refer to “Family Planning” in the EOC. Acupuncture Acupuncture services are provided for the treatment of nausea or as part comprehensive pain management program for the treatment chronic pain. Services are available within VHP’s contracted provider network and may be authorized through the member’s PCP other VHP contracted providers. the event services require more than 20 prescribed visits per calendar year, justification is required from the requesting provider. Allergy Testing Allergy testing and treatment including serum and injection services are covered. Bariatric Surgery Provided for the treatment of morbid obesity when medically necessary. Clinical Trials Coverage is limited to routine patient care costs in accordance with State and Federal regulations. Covered services are only available if: Member has been diagnosed with cancer other life-threatening disease or condition; Member is accepted into Phase through Phase IV clinical trial; or VHP’s contracted provider has recommended member’s participation in the trials because will have meaningful potential benefit to the member. Chemotherapy, Radiation Benefits Details and Limitations CC IFP EG Not Covered Covered
Manual
BRAND IMAGERY
LOCAL PHOTOSHOOTS + STOCK IMAGES
2021 VHP Branding Style Guide | Pg. 19
IMAGERY
Pg. 20 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 21 IMAGERY
Pg. 22 | 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 23 IMAGERY
LOGO
2021 VHP Branding Style Guide | Pg. 25 LOGO 1982 2014 2010 2016 2017 2018 2019
DO’S + DONT’S
CLEAR SPACE
The logo clear space ensures that the VHP logo has the proper clearance on all sides to avoid any competing elements. The space shown is the minimum amount required. More space can be given around the logo if desired.
The clear space is determined by the height of the letter “V” in Valley. Space above and below the logo is determined by the height of the letter “V.” Space to the left and right of the logo is determined by the width of the letter “V” turned on its side.
JUST ACRONYM USAGE
The VHP logo without ‘Valley Health Plan’ should ONLY be used when logo usage is small and the name becomes too tiny to read. This version should be avoided where possible.
TWO OR FOUR COLOR
PMS: 2627
CMYK: 72–100–0–36
RGB: 76–17–103
WEB: 4C1167
PMS: 666C
CMYK: 40-48-10-0
RGB: 159-136-177
WEB: 9e88b1
LOGO COLORS
ONE COLOR
PMS: 2627
CMYK: 72–100–0–36
RGB: 76–17–103
WEB: 4C1167
NOTE: This version should only be used when directly applied on white or against a very light background. Be sure swoosh doesn’t blend in.
BLACK / GRAYSCALE
PMS: Black
CMYK: 0–0–0–100
RGB: 0–0–0
WEB: 000000
REVERSED
PMS: White
CMYK: 0–0–0–0
RGB: 255–255–255
WEB: FFFFFF
Pg. 26 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 27 LOGOS
14
LOGOS
LOGO
INCORRECT LOGO USAGE
Never stretch or skew the logo in any direction. Never place the logo on a colored or textured background that will make the logo blend into the background.
Never change the color of the logo.
Never use the old logo that includes the old tagline. Never use the logo without the circle or swoosh. Never outline the reversed version of the logo.
Never violate the clear space of the logo with graphics or other logos.
Never use any old logos.
Pg. 28 2021 VHP Branding Style Guide 16 LOGOS
2021 VHP Branding Style Guide | Pg. 29 LOGO
Local. Affordable
Quality.
DESIGN
FONT+COLOR+DESIGN ELEMENTS
FONTS
HEADLINE
HEADLINE
mensch bold inline
mensch bold inline
FONTS
HEADLINE
HEADLINE LEAD-IN
HEADLINE LEAD-IN
mensch bold inline
BRANDON GROTESQUE BOLD
BRANDON GROTESQUE BOLD
HEADLINE LEAD-IN
BODY COPY
BODY COPY
BRANDON GROTESQUE BOLD
Helvetica Light
Helvetica Light
LIMITED HEADLINE
BODY COPY
HEADLINE
Helvetica Light
mensch bold inline
HEADLINE LEAD-IN
BRANDON GROTESQUE BOLD
BODY COPY
Helvetica Light
2021 VHP Branding Style Guide | Pg. 31
DESIGN 22
22
VIVAMUS CURSUS EST NON NEQUE
BODY COPY LEAD-IN *
Brandon Grotesque - Bold
PMS 2627 C or VHP brand colors
2 point sizes larger than body copy
Leading auto Tracking 0
BOLDING PURPLE (PMS 2627 C)
1. Websites / Hyperlinks / URL’s
2. Phone Numbers
3. E-mail Adresses
1. For more information, please visit www.valleyhealthplan.org.
Cras ultricies blandit sapien. Nam accumsan turpis in magna malesuada facilisis.
Vestibulum ac libero nec augue eleifend varius vitae a orci. Praesent mollis lacinia velit. Cras ornare sollicitudin lorem. Nunc in purus eu tellus pulvinar iaculis at vel mi. Vestibulum consectetur tortor et augue lobortis, nec sollicitudin massa mattis.
PHONE NUMBER & PERIODS.
Use periods “ ” inseaad of hyphens “ - ”
2. If you have questions, please call VHP Member Services at 1.888.421.8444 (toll-free)
BODY COPY
Helvetica Light
80% Black or PMS 446 C
Font size/leading 10/14, 11/15, 12/16, 13/17, 14/18 as appropriate
Tracking 0
* Except for Vietnamese where Helvetica Bold is used
3. or email us at MemberServices@vhp.sccgov.org.
Pg. 32 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 33 FONTS
GENERAL FONT USAGE
DESIGN
PRIMARY
METAL TIERS
2021 PERSPECTIVES Member Newsletter
PMS: 2627 C
CMYK: 72–100–0–36
RGB: 76–17–103
WEB: 4C1167
SECONDARY
PMS: 662 C
CMYK: 100–93–24–22
RGB: 0–28–113
WEB: 001C71
PMS: 360 C
CMYK: 61–0–95–0
RGB: 107–192–75
WEB: 6BC04B
MINIMUM COVERAGE
CMYK: 91-37-98-34
RBG: 0-93-49
WEB: 005D31
BRONZE
CMYK: 8-89-100-3
RBG: 215-65-37
WEB: D74125
PMS: 319 C
CMYK: 66–0–21–0
RGB: 31-202-212
WEB: 1FCAD4
PMS: 7549 C
CMYK: 0–31–100–0
RGB: 255-183-0
WEB: FFB700
SILVER 70
CMYK: 0-0-0-100
RBG: 000 WEB: 000000 77%
SILVER 87
CMYK: 0-0-0-45
RBG: 157-159-162
WEB: 9D9FA2
0-0-0-100
RBG: 000
PMS: 158 C
CMYK: 2–66–99–0
RGB: 238–118–36
WEB: EE7624
PMS: 1925 C
CMYK: 2–100–62–0
RGB: 232-0-76
WEB: E8004C
GOLD
CMYK: 3-6-87-0
RBG: 251-226-60
WEB: FBE23C
PLATINUM
CMYK: 3-100-32-0
RBG: 230-18-108
PMS: 666C
CMYK: 40-48-10-0
RGB:159-136-177
WEB: 9e88b1
PMS: 425 C
CMYK: 0–0–0–80
RGB: 88–88–91
WEB: 58585B
WEB: E6126C
94 CMYK: 0-0-0-20
RBG: 209-211-212
WEB: D1D3D4
2021 VHP Branding Style Guide | Pg. 35
SILVER
CMYK:
73
WEB:
SILVER
00000 50%
Pg. 34 | 2021 VHP Branding Style Guide
We Are with You - Your Friends at VHP 2020 Newsletter www.valleyhealthplan.org
of Contents pg.4 What is Coronavirus
pg.4 Dealing with COVID-19 pg.6 Beary says, “Wear a Mask & Make Sure it is the Right Mask!” pg.11 VHP Employees are Stepping Up to Help Our Community pg.12 pg.8 Handling Stress While Dealing with the Coronavirus (COVID-19) pg.10 MDLIVE Telehealth and Nurse Advice Line 2020 San Jose Earthquakes Game Schedule @www.SJEarthquakes.com Vamos San Jos !! As the Quakes official health plan, #VHP is excited to announce the return of the SJ Quakes! Welcome back, Quakes! SAVE THE DATE AUGUST 29-30th 2020 Silicon Valley PRIDE will be hosting their first ever Virtual PRIDE Festival with guest performances and other surprises from the local community! Check out more: www.SVPRIDE.com pg.14 Working with You to Prevent Diabetes pg.16 DESIGN
PERSPECTIVES
Table
(COVID-19)?
2021
Maternal Menal Health Campaign Flyers
Non-Referral Programs
These programs don’t require a referral. You may refer members to any these resources and programs below, but members can also reach out without a referral.
24/7 MDLIVE Telehealth
For general behavioral health care counseling members can visit www.mdlive.com/VHP or call 1.888.467.4614 to make an appointment or ask questions.
VHP Maternal Mental Health Program PROVIDER RESOURCES
What is VHP’s Maternal Mental Health Program (MMHP)?
The purpose of VHP’s MMHP is to improve access to behavioral health care and increase awareness of perinatal mood disorders. VHP’s goal is to promote healthy outcomes for new moms, their babies, and families.
VHP has partnered with local providers, organizations, and agencies such as the Santa Clara County Behavioral Health, Supporting Mamas, Crisis Text Line, Nextdoor Solutions, The Blue Dot Project, and the Maternal Mental Health Collaborative to strengthen the network that supports women.
VHP strives to support mothers by providing personalized care, education, preventive screening, and resources throughout a woman’s pregnancy and postpartum journey.
Referral Programs
Intensive Outpatient Program (IOPs) - These programs require a referral from a member’s PCP.
Maternal Outreach Mood Services (MOMS)
El Camino Hospital 2500 Grant Road, Mountain View, CA 94040.
Cost: Most insurance plans cover the cost of care for the MOMS Program.
• Please ask the patient to call 1.866.789.6089 to schedule a free and confidential assessment.
Perinatal Mood Intensive Outpatient Program
Good Samaritan Hospital, Mission Oaks Campus
Cost: Most insurance plans accepted.
www.valleyhealthplan.org @2021 VALLEY HEALTH PLAN Quality. Local. Affordable.
24/7/365 Santa Clara County (SCC) Crisis Hotline
SCC Crisis Telephone Line: Please call 1.855.278.4204 (toll-free)
SCC Crisis Text Line: Please text “RENEW” to 741-741 to chat with a confidential mental health, crisis counselor.
VHP Contracted Behavioral Health Services
Visit www.valleyhealthplan.org/providersearch under > Behavioral Health to search for a behavioral health care provider.
New Mom Emotional Support Groups
Visit www.supportingmamas.org/support-groups for information.
The Blue Dot
Please visit www.thebluedotproject.org for more information.
Postpartum Support International
Please visit www.postpartum.net or call 1.800.944.4773 (toll-free) for more information.
FREE 24/7 Helping After Neonatal Death (HAND)
Please visit www.handonline.org or call 1.800.908.HAND for more information.
FREE 24/7 Nextdoor Solutions
Provides prevention and intervention services for domestic violence in Santa Clara County. Please visit www.nextdoorsolutions.org or call 1.408.279.2962 for more information.
VHP Case Management
Provider may refer, or a member may self-refer, to case management to receive individualized case management support, coordination of care, and resources. Often this may include assistance with basic needs, such as housing, nutrition support, referrals (WIC), transportation, and referrals to other outside agencies/programs.
Please call 1.408.885.2600 or email VHPCaseMgmt@vhp.sccgov.org
www.valleyhealthplan.org
Special Enrollement Flyers
You
Special Enrollment Period
had
¡Período de inscripción especial
Usted y su familia aún pueden ser elegibles para obtener cobertura médica durante el Período de inscripción especial si han tenido un cambio en su situación, conocido también como evento calificado de vida. Necesita inscribirse dentro de los 60 días del evento. Si no se inscribe dentro de ese periodo de tiempo, tiene que esperar hasta el próximo Período de inscripción abierta que comienza en noviembre.*
Ejemplos de Evento calificado de vida:
Pérdida de la cobertura Cambio en el hogar
- Matrimonio o divorcio
- Muerte en la familia
- Pérdida de la cobertura médica, incluyendo los planes individuales y seguro por el trabajo
- Pérdida de su serguro con Medicare, Medicaid o CHIP
- Pérdida de la cobertura por medio del plan de los padres al cumplir 26 años
Cómo estar asegurado:
para seguro de salud! o 2020 EN/SP
Se movio a un área de servicio
- Condado de Santa Clara
- Hollister, Aromas, San Juan Bautista
Visite www.coveredca.com para obtener más información acerca de Eventos calificados de vida.
Es posible que sea elegible para recibir asistencia financiera, como créditos fiscales subsidios de costos compartidos, lo que puede reducir su costo de la cobertura.
Visite www.coveredca.com para obtener más información sobre la asistencia financiera.
Compre VHP a través de Covered CA O compre VHP Direct Usted también puede comprar uno de nuestros planes individuales y familiares de VHP Direct que no son subsidiados pero tienen los mismos beneficios proveedores que nuestros planes con Covered CA. Es muy fácil inscribirse con tan solo una identificación con fotografía un comprobante de que vive en en un área de servicio de VHP. ¡Todos son bienvenidos!
Visite www.valleyhealthplan.org/shop para obtener más información sobre nuestros planes.
2480 N. First Street, Suite 160, San José, CA 95131
www.valleyhealthplan.org
1.888.421.8444 (línea gratis)
VHP - ¡Servicios Locales de Alta Calidad, y Precios Bajos!
Pg. 36 | 2021 VHP Branding Style Guide 2021 VHP Branding Style Guide | Pg. 37
@2021 VALLEY HEALTH PLAN Quality. Local. Affordable.
VHP Quality. Local. Affordable. 2480 N. First Street, Suite 160, San José, CA 95131 www.valleyhealthplan.org 1.888.421.8444 (toll-free)
financial assistance,
Visit www.coveredca.com
more about
assistance. Buy VHP from Covered CA Or Buy VHP Direct
can also buy one of our non-subsidized VHP Direct Individual & Family Plans with the same benefits and providers as our Covered CA plans. It’s easy to enroll with just a photo ID and proof you live within a VHP service area. All are welcome! Visit www.valleyhealthplan.org/shop to learn more about our plans. or Here’s how to get insured: - Married or divorced - Death in the family Qualifying Life Event examples: Visit www.coveredca.com for more Qualifying Life Events - Losing existing health coverage, including job-based and individual plans - Losing eligibility for Medicare, Medicaid, or CHIP - Turning 26 and losing coverage through a parent’s plan Moved to VHP Service Area Loss of Health Coverage Change in Household - Santa Clara County - Hollister, Aromas, San Juan Bautista
You may be eligible for
such as tax credits and cost-sharing subsidies, which can lower your cost for coverage.
to learn
financial
You
and your family may still be eligible to get health coverage during the Special Enrollment Period you’ve
a change in your situation, also known as a Qualifying Life Event. You need to enroll within 60 days of the event. you do not sign up within that time, you have to wait until the next Open Enrollment period beginning in November.* *If you’re a member of a federally recognized American Indian tribe, you can enroll any time. for Health Insurance!
*Si usted es miembro de una tribu de indios americanos reconocida federalmente, puede inscribirse en cualquier momento. DESIGN
2021 Maternal Menal Health Campaign Brochures
Postpartum Mood & Anxiety Disorders
Most women get the “baby blues,” or feel sad or empty, within a few days of giving birth. But, if the “blues” last more than 2 weeks, contact your doctor.
Mothers are not to blame or at fault for having depression and anxiety: it is not anything a mother has or has not done.
Depression and anxiety while pregnant or after birth is a real medical illness that gets better with help.
You might feel unconnected to your baby, as if you are not the baby’s mother, or feel like you don’t love or care for the baby.
Some women do not tell anyone about their feelings. Mothers may feel embarrassed, ashamed, or guilty about feeling depressed when they are supposed to be happy. They may also worry that they will be bad mothers. If you are feeling any of these things, you are not alone!
With the right support and treatment, you can feel better!
Pregnant & Postpartum Mood & Anxiety Disorders
2021 CC Shopper Brochures
VHP’s Medical Group Network for Primary Care
MDLIVE Telehealth
– Secure, video,
+
+
• Talk with your doctor about how you are feeling.
• Find a supportive person to talk with maybe another new mom.
• Call to schedule a mental health appointment.
For crisis or any painful emotion call: Santa Clara County Behavioral Health Department Call Center
1.800.704.0900
Postpartum Support InternationaI
1.800.944.4773
Feeling worthless, guilty, or like a bad mother
Losing interest or pleasure in activities you used to enjoy
Withdrawing from friends and family
Having headaches, aches, and pains, or stomach problems that do not go away
Having thoughts of hurting the baby
Having thoughts of hurting yourself
If you have any of the above symptoms of depression for more than 2 weeks, call your doctor, nurse, or midwife
- Ghislaine Guez, MD, MBA, VHP Chief Medical Officer
Visit www.valleyhealthplan.org for more information.
Suicide and Crisis Line
1.855.278.4204 (toll-free)
Supporting Mamas
1.408.475.4408
Contact Cares Crisis Line
1.408.279.8228
MD LIVE Telehealth 24/7
General Behavioral Health providers available for counseling for Maternal Mental Health Issues.
1.888.467.4614 (toll-free) or visit www.mdlive.com/VHP
Mua VHP từ Covered CA Mua VHP Direct
Quý có thể đủ điều kiện được hỗ trợ tài chính, như tín dụng thuế và trợ cấp chia chi phí, để có thể giảm chi phí chăm sóc sức khỏe. Truy cập vào www.coveredca.com biết thêm về hỗ trợ tài chính.
Quý vị cũng có thể mua một trong các chương trình Bảo
hiểm VHP trực tiếp cho nhân và gia đình (VHP Direct
Individual Family Plans) không trợ cấp của chúng tôi
với cùng các quyền lợi bảo hiểm nhà cung cấp dịch vụ
chăm sóc sức khỏe như các chương trình Covered CA của chúng tôi. Đăng ký rất dễ dàng, chỉ cần thẻ căn cước
ID có ảnh bằng chứng quý đang sống quận Santa Clara. Chào đón tất cả mọi người!
Truy cập vào www.valleyhealthplan.org để biết thêm
thông tin! Bronze
Chia sẻ chi phí trong mạng lưới Chăm sóc phòng ngừa ✓ $0 $0 $0 $0 Chăm sóc chính, tâm thần và hành vi của MDLIVE Telehealth $65 $40 $35 $15 Chăm sóc chính $65 $40 $35 $15 Khám bác chuyên khoa $95 $80 $65 $30 Chăm sóc
Condado de Santa Clara
Planes para individuos y familias
Cuidando su familia
Compre VHP por Covered CA
Es posible ser elegible para recibir asistencia financiera, como créditos de impuestos subsidios de costos compartidos, que puede reducir su costo de la atención médica.
Para obtener más información sobre asistencia financiera, visite www.coveredca.com
Compre VHP Direct También puede comprar directo por VHP uno de nuestros planes para individuos familias que no son subsidiados, pero que tienen los mismos beneficios proveedores médicos que nuestros planes de Covered CA. Es fácil inscribirse; simplemente necesita una identificación con fotografía un comprobante de que vive en el condado de Santa Clara. ¡Todos son bienvenidos! Para obtener más información, visite www.valleyhealthplan.org.
Comuníquese con VHP al 1.888.421.8444 (llamada gratuita) brokerrelations@vhp.sccgov.org
Pg. 38 | 2021 VHP Branding Style Guide
Get Help Resources
“Postpartum mood disorders impact all of us in one form or another. There is help.”
© 2021, VHP. All rights reserved.
© 2021, VHP. All rights reserved.
phone, or mobile visits – 24/7/365 access to urgent/behavioral care and more than 200 languages available – Board certified providers – Behavioral health teletherapy – Online prescriptions sent to your pharmacy VHP FREE Services & Benefits!
VHP Health Education Programs
Cancer screening
Immunization vaccines
Depression screening
Cholesterol screening
Nutrition counseling
Domestic violence counseling
Hepatitis B & C screening
Tobacco use screening
Autism & ADHD screening
+
+
+
+
+
+
+
+
+
Obesity screening & counseling FREE Preventive Services
& Dental Pediatric Services
Eligible Enrollees are children from birth to age 19 –
services are through Liberty Dental Plan of California Program (LDP) – Vision Service Plan (VSP) covers an annual FREE eye examination – VSP offers pair of FREE glasses per year (or contact lenses) Speak to registered nurse anytime anywhere! 24/7 FREE Nurse Advice Line! Visit www.valleyhealthplan.org to learn more! – Select local labs – Quest Diagnostics labs (Statewide) Lab Locations – Costco pharmacies (Nationwide) – Raley’s pharmacies Nationwide) – Safeway pharmacies (Nationwide) – Select local pharmacies – Walgreens pharmacies (Nationwide) Pharmacy Locations – Concentra Urgent Care (Statewide) – Evergreen Urgent Care – Gateway Family Medical Center – Pinnacle Healthcare Center Hollister – Samaritan Medical Care Center – South Valley Family Occupational Health Center – Valley Health Center Bascom, Downtown, East Valley, Moorpark – Willow Glen Urgent Care Urgent Care Locations By referral for services not available at SCVMC – Lucile Packard Children’s Hospital – O’Connor Hospital – Santa Clara Valley Medical Center (SCVMC) – St. Louise Regional Hospital – Stanford Hospital Hospital Locations Community Clinics + Asian Americans for Community Involvement(AACI) + Bay Area Community Health + Gardner Family Health Network + Indian Health Center of Silicon Valley + North East Medical Services (NEMS) + Planned Parenthood Mar Monte + Ravenswood Family Health Center + Roots Community Health Center Independent Practice Physicians Medical Group of San Jose (PMG) San Benito Medical Associates (SBMA) Santa Clara Valley Medical Center (SCVMC) Valley Health Center Clinics Silicon Valley Medical Development Santa Clara County Taking care of your family Individual & Family Plans Contact VHP at 1.888.421.8444 (toll-free) or brokerrelations@vhp.sccgov.org You may be eligible for financial assistance, such as tax credits and cost-sharing subsidies, which can lower your cost for care. Visit www.coveredca.com to learn more about financial assistance. Buy VHP from Covered CA Buy VHP Direct You can also buy one of our non-subsidized VHP Direct Individual & Family Plans with the same benefits and providers as our Covered CA plans. lt’s easy to enroll with just a photo ID and proof that you live in Santa Clara County. All are welcome! Visit www.valleyhealthplan.org to learn more. Bronze 60 Silver 70 Gold 80 Platinum 90 In-Network Cost Share Preventive Care ✓ $0 ✓ $0 ✓ $0 ✓ $0 MDLIVE Telehealth Primary, Mental, & Behavioral Care $65 $40 $35 $15 Primary Care $65 $40 $35 $15 Specialist Visit $95 $80 $65 $30 Urgent Care $65 $40 $35 $15 Emergency Room (Cost-share waived admitted) 40% $400 $350 $150 Pediatric Dental (Basic Services) $25 $25 $25 $25 Pediatric Vision Care ✓ $0 ✓ $0 ✓ $0 ✓ $0 Individual Family Individual Family Individual Family Individual Family Medical Deductible $6,300 $12,600 $4,000 $8,000 ✓ $0 $0 ✓ $0 ✓ $0 Pharmacy Deductible $500 $1,000 $300 $600 ✓ $0 $0 ✓ $0 ✓ $0 Max. Out-of-Pocket $8,200 $16,400 $8,200 $16,400 $8,200 $16,400 $4,500 $9,000 **VHP also offers Minimum Coverage Plan. Visit www.valleyhealthplan.org to learn more. Plan Comparison for the Most Popular Choice! ** Or What’s your Plan? What’s your plan for life’s little bumps and bruises? VHP can help make sure you are ready for the unexpected by focusing on your health and wellness. You can count on VHP for high quality, low cost health plans! Visit www.valleyhealthplan.org to learn more. Santa Clara County chăm sóc gia đình của quý vị Chương trình bảo hiểm cá nhân và gia đình Liên hệ VHP theo số 1.888.421.8444 (miễn cước) hoặc brokerrelations@vhp.sccgov.org
Vision
–
Dental
60 Silver 70 Gold 80 Platinum
90
khẩn cấp $65 $40 $35 $15 Phòng cấp cứu (Miễn chia chi phí nếu nhập viện) 40% $400 $350 $150 Nha khoa trẻ em (dịch vụ cơ bản) $25 $25 $25 $25 Chăm sóc thị lực trẻ em ✓ $0 $0 $0 $0 Cá nhân Gia đình Cá nhân Gia đình Cá nhân Gia đình Cá nhân Gia đình Khấu trừ $6,300 $12,600 $4,000 $8,000 $0 $0 Khấu trừ dược $500 $1,000 $300 $600 $0 $0 Tối đa khoản tự trả $8,200 $16,400 $8,200 $16,400 $8,200 $16,400 $4,500 $9,000 **VHP cũng cung cấp chương trình cảo hiểm cối thiểu. Truy cập vào www.valleyhealthplan.org biết thêm thông tin! So sánh Chương trình Bảo hiểm để biết Lựa chọn Phổ biến Nhất! ** Hoặc Chương trình bảo hiểm của quý vị cho những va chạm và tai nạn nhỏ trong cuộc sống là gì? VHP có thể giúp đảm bảo quý vị luôn sẵn sàng cho những điều bất ngờ bằng cách tập trung vào sức khỏe và thể trạng của mình. Quý thể tin tưởng vào các chương trình bảo hiểm sức khỏe chất lượng cao, chi phí thấp của VHP! Truy cập vào www.valleyhealthplan.org để biết thêm thông tin!
Bronze 60 Silver 70 Gold 80 Platinum 90 Costo compartido dentro de red Atención preventiva ✓
✓
✓
Telesalud través de MDLIVE para atención primaria, mental, conductual $65 $40 $35 $15 Atención primaria $65 $40 $35 $15 Visita especialista $95 $80 $65 $30 Atención de urgencia $65 $40 $35 $15 Sala de emergencia (se exime costo compartido si es admitido) 40% $400 $350 $150 Cobertura dental pediátrica (servicios básicos) $25 $25 $25 $25 Cobertura de la vista pediátrica ✓ $0 ✓ $0 $0 ✓ $0 Individuo Familia Individuo Familia Individuo Familia Individuo Familia Deducible médico $6,300 $12,600 $4,000 $8,000 $0 $0 ✓ $0 ✓ $0 Deducible de farmacia $500 $1,000 $300 $600 $0 $0 ✓ $0 ✓ $0 Máx. de desembolso directo $8,200 $16,400 $8,200 $16,400 $8,200 $16,400 $4,500 $9,000 **VHP también ofrece un plan cobertura mínima. Para obtener más información, visite www.valleyhealthplan.org. ¡Compare los planes con las opciones más populares!** O ¿Cuál es su plan? ¿Cuál es su plan para los pequeños golpes moretones de la vida? VHP puede ayudar asegurarse de que estés listo para lo inesperado por enfocándose en su salud bienestar. ¡Puedes contar con VHP para planes de salud de alta calidad bajo costo! Para obtener más información, visite www.valleyhealthplan.org. DESIGN
$0
$0 $0
$0
Postcards
Social Media
2020 CAMPAIGNS #FLUPERHERO
The VHP #Fluperhero campaign encourages peop e to pro ect themselves, the r fam l es and the communi y by receiv ng a seasona f u shot Pg 12 Janua y 2021 CC P esen at on
VHP MAKES IT EASY TO GET FREE C VID-19
CALL
Tell them you have any COVID-19 symptoms, have been exposed to anyone testing positive, or are at higher risk because you work closely with the public. Make an appointment with your doctor for a free COVID-19 test or visit sccfreetest.org to find testing site near you.
¡LLAME A SU DOCTOR HOY!
Infórmele si tiene algún síntoma de COVID-19, si ha estado expuesto alguien con resultados positivos o si está en mayor riesgo porque trabaja cercanamente con el público.
Haga una cita con su médico para una prueba gratuita COVID-19 o visite sccfreetest.org/es para encontrar un sitio de prueba cerca de usted.
Nói với họ nếu quý vị có triệu chứng COVID-19, có tiếp xúc với người bị nhiễm bệnh hoặc có nguy cơ cao nhiễm bệnh vì quý vị làm việc tiếp xúc thường xuyên với công chúng.
Đặt lịch hẹn với bác sĩ của quý vị để được xét nghiệm COVID-19 miễn phí
hoặc truy cập sccfreetest.org/vi để tìm địa điểm xét nghiệm gần quý vị.
Pg. 40 | 2021 VHP Branding Style Guide Valley Health Plan 2480 N. First Street, Suite 160 San José, CA 95131 VHP New Member Orientation You’re invited to Valley Health Plan’s (VHP) New Member Orientation to learn more about: General information about VHP Provider and Pharmacy Networks Understanding Premiums, Copays, and Deductibles Valley Health Plan (First Floor Conference Room) 2480 North First Street San José, CA 95131 Thank you for choosing VHP! Wednesday, February 5, 2020 Wednesday, February 19, 2020 Wednesday, March 4, 2020 Wednesday, March 18, 2020 Space is limited. Please RSVP to reserve your seat for one 1.888.421.8444 (toll-free), All orientations will be held from 6:00pm 7:00pm. COVERED CA & IFP MEMBERS YOU’RE INVITED! New Member Orientation Valley Health Plan 2480 N. First Street, Suite 160 San José, CA 95131 GỌI CHO BÁC SĨ CỦA QUÝ VỊ NGAY HÔM NAY! IN PARTNERSHIP WITH
YOUR DOCTOR TODAY!
TESTING
DESIGN