e-States 2013 - Executive Summary

2013

DataQuest-CMR

e-Readiness Assessment

of Indian States Status Report on Availability of e-Infrastructure, Implementation of NeGP MMPs and the Capacity of States’ Residents to Access and Use e-Gov Services

Executive Summary

The planned investment in the National e-Governance Plan (NeGP) is approximately USD 9.7 billion, with the cumulative figure up to CY 2014 expected to touch USD 5.8 billion (assuming, 1 USD = INR 55).

Source: DeitY, MCIT, Govt. of India

2 Dataquest-CMR | e-Readiness Status Report 2013

Executive Summary The Dataquest-CMR e-States Programme was conceptualised in 2005 as a means to evaluate and measure the relative performance of the central and state governments on a range of government service delivery and quality of life issues that affect the common citizen of India on a day-to-day basis.

The two key motivators for the Dataquest-CMR e-States Programme were, and continue to be: a) The formulation and announcement in the year 2000, of eight United Nations Millennium Development Goals (MDGs), to be implemented and monitored on a national and supranational basis over a 15-year period, that is, 2001-2015; b) The roll-out by the Government of India of the National e-Governance Plan (NeGP) in 2003-04, particularly the Core Infrastructure Projects (SDCs, SWANs and CSCs); the ‘Middleware’ gateways such as NSDG, SSDG and MSDG, and the Mission Mode Projects covering various aspects of government services for the individual citizen, community and stakeholder groups.

The Dataquest-CMR e-States Programme 2013 covers the following elements: Figure 1. Dataquest-CMR e-Readiness Assessment Programme Components

2013 Programme Components REPORT

Research Objectives To assess ‘e-Readiness’ of 29 Indian states on the availability of private and public ICT

infrastructure, the reach of their e-Gov programmes through effective leverage and utilisation of IT policy, administrative reforms and infrastructure, and the depth and speed of implementation of their developmental vision To rate and rank Indian states on the capacity of individual citizens, communities and stakeholders to access e-Infrastructure to avail e-Gov services, and significant outcomes achieved in the areas of quality healthcare, education and employment opportunities, and overall quality of life.

Research Scope The Dataquest-CMR e-Readiness Assessment of Indian States 2013 Status Report provides: A Review of the UN Millennium Development Goals (MDGs) for 2001-2015 and India’s

achievements and contributions to the same; e-Readiness Status Report 2013 | Dataquest-CMR 3

A ranking of 'e-Readiness' of 29 states of India on key macro-economic development

indicators, HDI indicators, per capita availability of total (public + private) ICT infrastructure and IT spending by states on e-Governance programmes; Overall ranking of 29 states of India in terms of the 'e-development' achieved in the last 24 months (FY2011-12 and FY2012-13) by way of rollout and adoption of e-Governance programmes; Case Studies of key e-Governance projects across states that have achieved significant outcomes; Identifying policy changes, administrative reforms and government business process reengineering that can help to establish definite linkages between Public ICT Spending, e-Governance Programme Service Delivery, Innovative Solutions and Practices to deliver time-bound and visible Quality of Life Improvement for the ‘Aam Admi’ (common citizen) Identification of implementation partners (SIs, solution providers and PPP partners) who have helped states achieve significant outcomes and best practices employed.

Methodology in Brief Primary Survey: State IT Secretaries and / or Heads of State Nodal IT agencies – 120

telephonic, email and / or face-to-face interviews; Secondary Research: Census 2011 / Registrar General of India; reports and publications of Planning Commission, Ministry of Statistics and Programme Implementation (MoSPI), Telecom Regulatory Authority of India (TRAI), United nations Development Programme (UNDP), The World Bank etc.; Dataquest and CMR repository of past reports and market intelligence studies focused on the government and ICT spending estimates for the India public sector; Multi-factor analysis for rating and ranking states’ performance on ‘e-Readiness’.

Figure 2. Dataquest-CMR e-Readiness Assessment Framework

e-Infrastructure • 15 key indicators to evaluate the performance of each state • Latest available figures published by NeGP, MoSPI, Planning Commission, MoF, Census 2011, TRAI, CEA etc.

• Rankings based on 5-point scale and derived 100-point percentile index

e-Governance Services • Per capita public IT spending • State IT sector policies, administrative reforms, special incentives to industry • Adoption of novel e-Gov service delivery channels • Education, Employment Generation, Entrepreneurship Development initiatives • Public Healthcare Service Delivery initiatives • Communicating to popularise e-Gov programmes to encourage participation in schemes

e-Governance Usage

• No. of G2C and G2B transactions • Access Points & Channels

4 Dataquest-CMR | e-Readiness Status Report 2013

PESTLE Analysis State vision, stability, law & order situation, fiscal health, investor -friendly policies, employment generation schemes, educational opportunities, healthcare services, governance track record • HDI Rankings of States • Expert Viewpoints

Figure 3. Dataquest-CMR e-Readiness Assessment of Indian States 2013: Indicators, Factor Weights

Availability of Electronic Infrastructure, Means & Ability to Access e-Gov Services = 30%

Status of Implementation of Important e-Gov Programmes, Enabling Policies, Communication & Popularisation Initiatives = 30%

Indicators of Actual Service Utilisation by Target Recipients (from secondary / desk research) = 30%

PESTLE Analysis: HDI Rankings of States + Inputs from Focus Group Discussion with Industry Experts = 10%

The study ran over four months (April-July 2013) and analysed feedback collected from depth interviews with nearly 120 key stakeholders across 29 states of India. This included state IT secretaries, state e-Governance / Nodal Agency directors, SeMT project managers, DeitY (Department of Electronics and IT) and NIC (National Informatics Centre) technical directors and other government IT purchase decision makers and influencers. The survey was capped off with a focus group discussion involving government sector experts, senior ICT industry executives, Dataquest editors and CMR analysts.

Key Findings: e-Readiness Assessment of Indian States, Award Winners The Dataquest-CyberMedia Research e-Readiness Assessment of Indian States 2013 revealed that Delhi, Kerala, Goa, Gujarat and Andhra Pradesh had topped the rankings in the overall planning, implementation and outcomes generated from their IT policy initiatives, administrative reforms and roll-out of e-Governance programmes.

Close to 66% of India’s population is currently under the age of 35 years. This means that the aspirations and wants of the current generation of Indians are very different from those of their parents’ or grand parents’ generations. The advent and widespread adoption of Information Technology, particularly the Internet and mobile telephony have added a completely new dimension to the awareness and expectation levels of Indians from all walks of life.

Rising expectations and wants of citizens are forcing Central and state governments to devise schemes and programmes that can speedily and efficiently deliver the benefits of good governance to a large proportion of the population in a transparent manner. In this scenario, ICT comes as a ‘boon’ by enabling reliable, secure and affordable access to welfare projects for citizens living in remote corners of the country.

Good Governance is measured in terms of access to quality education, affordable housing, modern healthcare services, employment opportunities, robust public infrastructure, ‘onscreen’ delivery of government services and timely updates about welfare and financial inclusion schemes.

Starting with the National e-Governance Plan, the Central and state governments have rapidly put in place core IT infrastructure such as SWANs, SDCs and CSCs. The focus has now

e-Readiness Status Report 2013 | Dataquest-CMR 5

shifted to providing easy, safe and affordable access to public welfare programmes through the deployment of robust ‘middleware’ gateways such as NSDG, SSDG, MSDG and ‘front-end’ delivery channels like e-Seva or e-Suvidha or Lok Mitra Kendras, state and national portals, and software tools to monitor the performance of CSCs and other service delivery channels.

Table 1. Dataquest-CMR e-Readiness Assessment of Indian States 2013: Overall Rankings

State

Delhi Kerala Goa Gujarat Andhra Pradesh

Overall Score (out of a maximum possible score of 500)

Overall Rank

335.41 323.06 310.10 300.16 298.64

1 2 3 4 5

State Population (Census 2011)

State Size*

16,753,235 33,387,677 1,457,723 60,383,628 84,665,533

S L S L L

* State Size: Large (L) = Population more than 2.5 crore; Small (S) = Population less than 2.5 crore Source: Dataquest-CyberMedia Research, 2013

As shown in Table 1, above, the Dataquest-CMR e-Readiness Awards 2013 – Top 3 States (Overall) have gone to: Platinum

Gold

Silver

Delhi

Kerala

Goa

India is a geographically vast, populous and socio-culturally diverse country. Therefore, a more realistic assessment of the comparative ‘e-Readiness’ of states emerges only when we categorise them into comparable buckets.

While there can be a diverse set of factors – geographical spread, region, educational & income levels et al – on which states can be compared, the simplest measure that emerged was population. Thus states were categorised into large states (population > 2.5 crore as per Census 2011) and small states (population < 2.5 crore as per Census 2011).

Dataquest-CMR e-Readiness Awards 2013 (Large States): The winners of the Dataquest-CMR e-Readiness Awards 2013 – Top 3 Large States (out of a total of seventeen states in the category) emerged as follows: Platinum

Gold

Silver

Kerala

Gujarat

Andhra Pradesh

Dataquest-CMR e-Readiness Awards 2013 (Small States): The winners of the Dataquest-CMR e-Readiness Awards 2013 – Top 3 Large States (out of a total of twelve states in the category) are: Platinum

Gold

Silver

Delhi

Goa

Himachal Pradesh

Dataquest-CMR e-Readiness Awards 2013 – Per Capita Public IT Spending: This award is an assessment of the actual IT spending per capita (FY 2011-12) and per capita budgetary allocation (FY 2012-13) by state governments for the purchase and adoption of Information Technology products and solutions, either as a means for departmental computerisation and business process re-engineering or to improve the delivery of G2C, G2G and G2B services to common citizens, government employees and business / industry stakeholders.

6 Dataquest-CMR | e-Readiness Status Report 2013

Large States:

Small States:

Platinum

Gold

Platinum

Gold

Chhattisgarh

Maharashtra

Goa

Mizoram

As per the Dataquest-CMR study, Chhattisgarh (INR 367 per person) and Goa (INR 644 per person) emerged as the highest per capita spenders on public IT infrastructure among small and large states, respectively for the 24-month period ended 31st March 2013.

Dataquest-CMR e-Readiness Awards 2013 – 100% CSC Roll Out: Implemented under the National e-Governance Plan (NeGP) formulated by the Department of Electronics and Information Technology (DeitY), Government of India, the Common Services Centres (CSCs) are ICT-enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment, FMCG products, banking, insurance, pension, utility payments and so on.

The scheme is being implemented in a public private partnership (PPP) framework with a focus on rural entrepreneurship and market mechanisms. The CSCs have been set up by implementation partners called Service Centre Agencies (SCAs), who are appointed by State Designated Agencies (SDAs) through a transparent bid process. The CSCs are operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the SCAs. The location of each of the over 1,26,000 CSCs has been decided in consultation with the State Designated Agency (SDA) to serve a cluster of 6-7 villages, thereby providing coverage to the nearly 6.50 lakh villages across India. This is the world’s largest government approved ICT enabled network and is ideally positioned to strengthen India’s banking system, by extending the business correspondent (BC) network to the largely unbanked rural population.

For achieving or exceeding their planned CSC roll-out quota and for developing a highly efficient and well functioning network of CSCs, the winning states are:

Large States: Platinum

Gujarat, Kerala, Madhya Pradesh

Small States: Platinum

Tripura

Dataquest-CMR e-Readiness Awards 2013 – Maximum utilisation of SDC post implementation: Under NeGP, it is proposed to create State Data Centres for the states to consolidate services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C and G2B services. These services can be rendered by the states through common delivery platform supported by core connectivity infrastructure such as State Wide Area Network (SWAN) and Common Service Centre (CSC) connectivity extended up to village level.

Every State Data Centre (SDC) is to provide key functionalities such as a Central Repository of the state for Secure Data Storage, Online Delivery of Services, Citizen Information / Services Portal, State Intranet Portal, Disaster Recovery, and Remote Management and Service Integration. SDCs would also help in better operations and management control and minimise overall cost of Data Management, IT Resource Management, Deployment and other costs.

For achieving highest utilisation levels for their respective state data centres (SDCs) in the shortest possible time, the winning states in this category were: e-Readiness Status Report 2013 | Dataquest-CMR 7

All states: Platinum

Andhra Pradesh, Gujarat, Maharashtra and Tamil Nadu

Dataquest-CMR e-Readiness Awards 2013 – Number and Scope of e-Gov Programmes Rolled Out: The leading states in this category showed that they could roll out and manage multiple e-Governance initiatives with the objective of creating a positive impact on citizens and stakeholders in diverse fields. The award winners in this category were: Platinum

Gold

Silver

Kerala

Andhra Pradesh

West Bengal

Dataquest-CMR e-Readiness Awards 2013 – Volume of Electronic Transactions for availing e-Gov services: A transaction in delivering a public service, which uses Information Technology (IT) while also satisfying at least one of the following four conditions is termed as an e-Gov electronic transaction: a) Service is requested through electronic means including mobile devices; b) Workflow/approval process is electronic; c) Database is electronic/digitised, and d) Service delivery is electronic.

The aim is to improve access, enhance transparency and reduce response time.

Exceptions: e-Transactions in services which relate to a mere exchange of information are not counted as e-Transactions, for example, display of static information, visits to a website etc.

Table 2. e-Governance Transaction Categories Category A

Category B

Category C

All statutory / non statutory services Utility bill payments in G2C, G2B segment

Other B2C transactions

Payment of taxes by citizens

All e-Transactions not covered under ‘A’ and ‘B’

All ‘A’ and ‘B’ category transactions involving multiple visits to a government office counter

Payment of subsidies / scholarships /

social welfare transfers PDS / Rural development transfers

Web based self service e-Gov transactions by citizens

The winning states in terms of highest volume of e-Transactions are: Platinum

Gold

Silver

Andhra Pradesh

Gujarat

Bihar

Dataquest-CMR e-Readiness Awards 2013 – Highest SSDG Implementation: The main objective of the National Service Delivery Gateway (NSDG) / State Service Delivery Gateways (SSDGs) is to act as channel to facilitate the building of standards based e-Governance applications to ensure smooth interoperability. The NSDG / SSDG project aims at de-linking the back-end departments / Service Providers (SP) from the front-end Service Access Providers (SAPs). Thereby, front-end services like the National Portal / state portals, CSCs, e-Kiosks etc. would get detached from the government services existing in the backend departments.

Further, NSDG / SSDG would allow for speed and flexibility in the system by facilitating addition of shared services on to the core services whenever required without disturbing the overall architecture.

NSDG and SSDGs will permit citizens to fill out minimum data to avail a service, while the system automatically fetches the information already available under an assigned Unique ID or with other departments. The request made by the citizen will be forwarded to the respective

8 Dataquest-CMR | e-Readiness Status Report 2013

destination departments and a time-stamped acknowledgement sent back to the applicant.

The assemblage of Gateway Servers at the state level will also facilitate citizens of one state in getting information and undertaking transactions with government departments of other states.

NSDG will aid SAPs in getting easily integrated with the departmental data and provide value added services. Thus government departments will have Multiple Delivery Channels for easy provisioning of G2C services and also better tracking, auditing and security of each transaction. On completion of the NSDG and SSDGs, there would be three distinct types of gateways – the Central Gateway, the state gateways and department-specific (domain) or purpose-specific gateways, each addressing a distinct aspect of e-Governance services. The winners in this category were a select set of states, namely: Platinum

Goa, Himachal Pradesh

Dataquest-CMR e-Readiness Awards 2013 – State IT Policies and Industry Incentives, Administrative Reforms: This award covers two ‘soft’ aspects of government decision making and service delivery, which are nevertheless very important for the effectiveness of e-Governance projects and overall impact in the lives of common citizens: a) IT Policy and Industry Incentives: encompassing the breadth and depth of a state’s IT vision to encourage the establishment of R&D, Manufacturing, BPO-ITeS and Animation & Gaming facilities in the state, incentives offered, flexibility in application of labour rules in SEZs and notified IT Parks, waiver of stamp duty, electricity tax and so on; b) Administrative Reforms: covering large scale government business process re-engineering (BPR) projects, enactment by the state of a Guaranteed Delivery of Public Services Act and notification of e-SLAs for time bound delivery of services by government departments.

The winners in this category emerged as: Platinum

Gold

Gujarat, Karnataka

Bihar, Goa and Tamil Nadu

Dataquest-CMR e-Readiness Awards 2013 – Overall Intake Capacity of Engineering & Technology Institutions: The ‘e-Readiness’ of a state to implement e-Governance reforms and encourage participation by the local population, particularly the youth and women, in taking up careers in the technology industry is directly proportional to the capacity and quality of its engineering and technology institutions.

The states of southern India, large states like Maharashtra, Madhya Pradesh and Uttar Pradesh, and increasingly emerging technology industry hubs like Haryana dominate this space.

The winners in this category emerged as: Platinum

Gold

Silver

Andhra Pradesh

Tamil Nadu

Maharashtra

Dataquest-CMR e-States Awards 2013 – Maximum Improvement in Healthcare Service Delivery (Highest Reduction in Female IMR): The 18 states of India which have traditionally had low public healthcare indicators and / or inadequate infrastructure are – Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Himachal Pradesh, Jharkhand, Jammu & Kashmir, Madhya Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Rajasthan, Sikkim, Tripura and Uttarakhand. Therefore, the budgetary allocation for the National Rural Health Mission (NRHM), started in April 2005, was proposed to be hiked from INR 18,115 crore in FY 2011-12 to INR 20,822 crore in FY 2012-13.

Here Dataquest-CMR attempted to identify those states, which have created very successful programmes for healthcare interventions aimed at women and children. For example, states like Tamil Nadu, Andhra Pradesh, Maharashtra, Punjab, Himachal Pradesh and Bihar.

Using the latest figures published by the Planning Commission (Source: Registrar General

e-Readiness Status Report 2013 | Dataquest-CMR 9

of India) for IMR (Infant Mortality Rate) and MMR (Maternal Mortality Rate) for 29 states and comparing the figures for FY 2006-07 and FY 2011-12 helped us to zero in on the states with the highest drop in IMR and MMR stand to win the award for ‘Best Healthcare Service Delivery’.

To create a necessary focus and bias in favour of the ‘female’ citizens of this country, we decided to select the states which had achieved highest reduction in Female IMR during the period under review. Thus, the Dataquest-CMR Award for Best State in Reduction of Female IMR went to:

Large States Platinum

Gold

Silver

Tamil Nadu

Punjab

Maharashtra

Small States Platinum

Tripura

e-Readiness: The Way Forward Creating Definite Linkages between Public ICT Spending, e-Governance Programme Service Delivery, and Quality of Life Improvement According to the recently published UN document, “A New Global Partnership: Eradicate Poverty and Transform Economies through Sustainable Development”, a report of the HighLevel Panel of Eminent Persons on the Post-2015 Development Agenda, “new goals and targets need to be grounded in respect for human rights, and finish the job that the MDGs started.”

The key objective behind this thought is the desire of the world’s leaders, countries, national, state and local government and communities to completely eradicate extreme poverty from the face of the earth by 2030.

Five Transformative Shifts The five transformative shifts proposed by the high-level panel that are central to achieving the development goals for 2030 are: 1) Leave no one behind: We must ensure that no person – regardless of ethnicity, gender, geography, disability, race or other status – is denied basic economic opportunities and human rights.

2) Put sustainable development at the core: We must make a rapid shift to sustainable patterns of production and consumption, with developed countries in the lead. We must act now to adopt solutions and techniques that help to slow the rapid pace of climate change and environmental degradation, which pose previously unforeseen threats to humanity.

3) Transform Economies for Jobs and Inclusive Growth: A profound economic transformation can end extreme poverty and promote sustainable development, improving livelihoods, by harnessing innovation, technology, and the potential of business. More 10 Dataquest-CMR | e-Readiness Status Report 2013

diversified economies, with equal opportunities for all, can drive social inclusion, especially for young people, and foster respect for the environment.

4) Build Peace and Effective, Open and Accountable Institutions for All: Freedom from violence, conflict and oppression is essential to human existence and the foundation for building peaceful and prosperous societies. The world today needs a fundamental shift – to recognise peace and good governance as a core element of well-being, not an optional extra.

5) Forge a new Global Partnership: A new spirit of solidarity, cooperation, and mutual accountability must underpin the pos-2015 agenda. The new partnership should be built on shared human values, and based on mutual respect and mutual benefit.

The UN high-level panel further recommends that all post-2015 goals should be universal, representing a common aspiration for all countries. Targets should be set at the national level or even local level, to account for different starting points and contexts (e.g., increase the number of good, decent jobs and livelihoods by x). A few targets are global requiring a common and measurable standard to be monitored in all countries (e.g., doubling the share of renewable energy in the global energy mix). Some targets will require further technical work to agree to robust, measurable indicators, while some others could represent a global minimum standard if a common numerical target can be agreed to internationally (e.g., a global standard for maternal mortality at 40 per 1,00,000).

To ensure equality of opportunity, relevant indicators should be disaggregated with respect to income (especially for the bottom 20%), gender, location, age, people with disabilities (PwDs), and relevant social group.

All indicators would have to be open to measurement and scrutiny. Targets will only be considered ‘achieved’ if they are met for all relevant income and social groups.

List of Twelve Proposed Post-2015 Universal Developmental Goals 1) End poverty 2) Empower Girls and Women and Achieve Gender Equality 3) Provide Quality Education and Life-long Learning 4) Ensure Healthy Lives 5) Ensure Food Security and Good Nutrition 6) Achieve Universal Access to Water and Sanitation 7) Secure Sustainable Energy 8) Create Jobs, Sustainable Livelihoods, and Equitable Growth 9) Manage Natural Resource Assets Sustainably 10) Ensure Good Governance and Effective Institutions 11) Ensure Stable and Peaceful Societies 12) Create a Global Enabling Environment and Catalyse Long-Term Finance.

It is quite clear that in achieving all the above-mentioned goals, a visionary leadership, an inclusive policy framework, transparent and progressive government rules and processes, adequate and appropriate public infrastructure (including ICTs), outcomes based education and skill development will all play a critical role. This will further increase the need for a more intimate and deeper understanding and collaboration between government, industry and citizens’ groups in all areas of planning and development at local, state, national and international levels. e-Readiness Status Report 2013 | Dataquest-CMR 11

e-Readiness Rankings: India 2013 Table 3. Dataquest-CMR e-Readiness Assessment of Indian States 2013: Large State Rankings State

Ranking of Large States (* > 2.5 crore population) Overall Score (out of a Large* State State Population (Census maximum possible Rank 2011) score of 500)

State Size

Kerala

323.06

1

33,387,677

L

Gujarat

300.16

2

60,383,628

L

Andhra Pradesh

298.64

3

84,665,533

L

Tamil Nadu

290.00

4

72,138,958

L

Maharashtra

282.05

5

112,372,972

L

Haryana

245.51

6

25,353,081

L

Karnataka

244.46

7

61,130,704

L

Punjab

240.56

8

27,704,236

L

Odisha

235.93

9

41,947,358

L

Madhya Pradesh

226.85

10

72,597,565

L

Chhattisgarh

217.96

11

25,540,196

L

West Bengal

212.45

12

91,347,736

L

Bihar

207.20

13

103,804,637

L

Rajasthan

198.65

14

68,621,012

L

Assam

189.02

15

31,169,272

L

Uttar Pradesh

185.06

16

199,581,477

L

Jharkhand

168.73

17

32,966,238

L

Table 4. Dataquest-CMR e-Readiness Assessment of Indian States 2013: Small State Rankings State Delhi Goa

Ranking of Small States (** < 2.5 crore population) Overall Score (out of Small** State State Population State Size a maximum possible Rank (Census 2011) score of 500) S 335.41 1 16,753,235 S 310.10 2 1,457,723

Himachal Pradesh

277.67

3

6,856,509

S

Tripura

249.69

4

3,671,032

S

Mizoram

223.22

5

1,091,014

S

Arunachal Pradesh

220.60

6

1,382,611

S

Sikkim

208.75

7

607,688

S

Meghalaya

208.19

8

2,964,007

S

Manipur

191.74

9

2,721,756

S

Uttarakhand

191.04

10

10,116,752

S

Nagaland

176.46

11

1,980,602

S

Jammu & Kashmir

140.85

12

12,548,926

S

Identification of Key Partners: SIs and Solution Providers; Innovative Solutions and Best Practices The planned investment in the National e-Governance Plan (NeGP) is approximately US$ 9.7 billion, with the cumulative figure up to CY 2014 expected to touch US$ 5.8 billion (assuming, 1 US$ = INR 55).

Figure 4. NeGP Projected Investment, 2010 onwards (US$ M) Break-Up of NeGP Investment

NeGP Projected

e-Gov Infrastructure (CSC, SDC & SWAN), 24%

Others, 1%

Investment: US$ 9,670 million Central/ Integrated/ State MMPs, 75%

*Others include Capacity Building, Awareness & Communication and Assessment

Source: DeitY, MCIT, Govt. of India

12 Dataquest-CMR | e-Readiness Status Report 2013

Table 5. Some Noteworthy Central and Integrated Mission Mode Projects, Stakeholders and Vendor / SI Partners S. No.

MMP

Stakeholders

Vendor / SI Partner

1.

Banking

Dept. of Financial Services, MoF; public sector banks

Industry initiative

2.

Automation of Central Excise and Service Tax (ACES)

Central Board for Excise and Customs (CBEC), National Securities Depository Limited (NSDL), Central Board of Direct Taxes (CBDT), Banks, Assessees

Wipro

3.

Income Tax e-Filing

Central Board of Direct Taxes (CBDT), MoF

Infosys

4.

Insurance

Department of Financial Services, MoF; public sector insurance companies

INLIAS – 3i Infotech CWISS – Tata Consultancy Services (TCS)

5.

MCA21

Ministry of Corporate Affairs

Tata Consultancy Services (TCS)

6.

National Citizen Database and UID / Aadhaar

Government of India, Registrars & Enrollers, Residents

Application Software Development, Maintenance and Support Agency – Mindtree Hiring & Data Center Space (2,000 sq. ft.) & Facilities – Bharti Airtel Implementation of Biometric Solution – Mahindra Satyam & Accenture Setting-up and Operating Contact Centres – Intelenet Global Services Re-design, Development, Maintenance and Support of UIDAI Web Portal - TCS Biometric Devices Suppliers – HCL Infosystems and Base Systems

7.

Passport Seva

Ministry of External Affairs

Tata Consultancy Services (TCS)

8.

Immigration, Visa and Foreigners Registration & Tracking (IVFRT)

Ministry of Home Affairs

9.

Pensioners’ Portal

Department of Pensions and Pensioners’ Welfare

National Informatics Centre (NIC)

10.

Common Service Centres (CSCs)

Department of Electronics and Information Technology (DeitY)

CMS Computers Ltd. 3i Infotech Ltd. Tera Software Ltd. Wipro Ltd. SREI Infrastructure Ltd. Zoom Developers Ltd. Centre for e-Governance Karnataka Kerala State IT Mission Spanco Ltd. Reliance Communications Ltd. Comat Technologies United Telecom Services Ltd.

11.

e-Biz

Department of Industrial Policy and Promotion

Infosys

12.

e-Courts

Department of Justice

The e-Courts project adopted a multiple vendor approach – the project has not been allotted to any single vendor

13.

e-Procurement : Central Public Procurement Portal (CPP Portal)

Department of Expenditure, Ministry of Finance; all ministries / departments of Central Government; Central Public Sector Enterprises (CPSEs); Autonomous and Statutory bodies

National Informatics Centre (NIC)

National Service Delivery Gateway (NSDG)

Department of Electronics and Information Technology (DeitY), Centre for Development of Advanced Computing (C-DAC), National Institute for Smart Government (NISG), Software Testing and Quality Certification (STQC) Directorate, national Informatics Centre (NIC)

National Informatics Centre (NIC)

14.

e-Readiness Status Report 2013 | Dataquest-CMR 13

State MMPs Under the National e-Governance Plan (NeGP), various state governments are implementing State Mission Mode Projects (MMPs) in the following areas: Agriculture Commercial Taxes e−District Education Employment Exchange Healthcare Land Records (NLRMP) Municipalities Gram Panchayats PDS Police (CCTNS) Road Transport Computerisation of Treasuries Figure 5. Stage-wise Go-To-Market (GTM) Strategy for Vendors and Service Providers

Long-Term Market Entry Approach

Short-Term Market Entry Approach Go-To-Market (GTM) Strategy for ICT vendors

Differentiation

Go-To-Market (GTM) Strategy for service providers

Relationship-Building Activities

Brand-Building Activities

Source: CyberMedia Research, 2013

14 Dataquest-CMR | e-Readiness Status Report 2013

259

Centre for e-Governance Mr. Sachin Pilot, Minister of State for Communications and Information Technology rededicated the Centre for e-Governance (CEG) on 17th July 2012 at DeitY. The Centre has been inaugurated after renovation.

Secretary (DeitY), Mr. J. Satyanarayana said that CEG will motivate the e-champions who will take pride in having their projects displayed here. It is conceived as a ‘Hall of Fame’ for virtual personalities i.e., various e-projects.

The centre has been envisaged as a platform for showcasing advancement in ICT domain especially in e-Governance by demonstrating applications from states, central line ministries, DeitY organizations and other implementing agencies. In addition, it is meant to be a staging platform for cutting edge and emerging technology areas that are part of DeitY mandate and are of relevance to other ICT domain including electronics, Indian Language Solutions, emerging technologies in ICT domains and solutions for differently-abled.

There are 12 touch screen kiosks at CEG, and at each kiosk a different application is showcased. The applications being showcased are: � Kiosk for CSCs, SBI � e-Mitra, Rajasthan � Akshaya, Kerala � Mee Seva, Andhra Pradesh � e-Sanjeevani, C-DAC Mohali � Language Technologies, DeitY � BOSS, DeitY � MSDP, C-DAC Mumbai � Passport Seva Project, MEA � e-Nose, e-Tongue and e-Vision, C-DAC Kolkata � Best Practice e-Governance Solution, NIC � Sanyog, Punarbhava portal, Media Lab Asia The Centre for e-Governance is available / accessible by citizens, strategists, experts and the student community in the field of governance and also to policymakers.

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Disclaimer: This document reflects the opinion of Dataquest editors and CyberMedia Research (CMR) analysts, based on a study of the e-Governance policies & plans, project implementation records, and IT spends & budgets of 29 state governments of India. Information (data, analyses and forecasts, if any, pertaining to statesâ&#x20AC;&#x2122; area, demographics, literacy rates, economic performance, per capita income, healthcare indicators, IT and telecommunications penetration and other related indicators) referred to in this report have been collated from reputed journals, reports in the public domain and web portals, including those of Central and state governments, United Nations and The World Bank. Dataquest editors and CMR analysts have made thorough cross-checks regarding the accuracy and authenticity of the data / information thus obtained; however, we do not assume any responsibility or liability of any manner whatsoever, for claims of damages arising out of the use of data / information contained herein and / or claims of loss resulting from use of such data / information. Dataquest and CMR may modify and update the numbers, interpretations and analyst viewpoints contained herein, at any time, without prior notice.