Dq top20 i august15 2013 online

VOL1-RANKINGS

`100

DATAQUEST

www.dqindia.com

VOL XXXI No 15 I AUGUST 15, 2013

THE BUSINESS OF INFOTECH

BATTLE DQ TOP 20, VOL-1

FOR GROWTH

AUGUST 15, 2013

TCS Cognizant Technology Solutions Infosys Technologies Wipro Hewlett-Packard India HCL Technologies IBM India Ingram Micro India Redington Oracle India Dell India HCL Infosystems Cisco Systems India SAP India Mahindra Satyam Tech Mahindra Intel India Microsoft India iGate Global Solutions APC by Schneider Electric India 118 pages including cover

26.75% 42.66% 41,602

38,521

14.19% 16.69% 34,777

32,316

12.00% 28.50% 23,772

18,033 17.00% 14.00% 12,024

7.39% 11,746

15.01% 10,590 15.00% 9,961 -8.1% 9,883 10.06% 9,785 23.80% 8,500 20.28% 7,693 25.17% 6,872 5.37% 6,750 12.99% 6,122 22.33% 5,900 14.99% 5,508 Revenues in `Crore Special Subscription offer on page 104

55,134

LET’S BUILD A SMARTER PLANET.

AUGUST 15, 2013

20 OVERVIEW

The Paranoids Survived Growth is slowing down, the Rupee is weakening, enterprise IT spend is getting sluggish, decision making cycles are getting longer, and the competition is getting tougher. FY 13 was the year in which the IT industry battled for opportunity and batted for modest growth. In the end, the paranoids survived.

Rankings 100 The DQ 20................................................30-66 The DQ 50..............................................68-84 The DQ 100............................................86-99 SECTIONS

REGULAR

REGULAR

INDUSTRY

08

Edit

ENTERPRISE

10

DQ team

GOVERNMENT

12

Feedback

NEW SEGMENTS

116 Last Matter

PEOPLE

LEISURE

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EDIT

Ibrahim Ahmad ibrahima@cybermedia.co.in

The Broadband Dream

T

he ICT industry results for FY 2012-13 are not all that great and in general the mood is down. But I have been meeting a few people who never seem to give up and always look at the light at the end of the dark tunnel, rather than the tunnel.

One such person I ran into a few weeks back happens to be in the business of cables, connectors, and other networking devices. His spirits, despite his company also not doing too well last fiscal, was as high as always.

He believes that once the broadband infrastructure in India takes root, it will change the fortunes of the country. Of course telecom industry, will be one of the many many other industries or sectors that will piggyback the broadband bandwagon. The biggest hopes, according to him, is the inclusivity that broadband will bring.

Unique ID (UID) card for every Indian is one such hope. India could become a different place if basic and credible information about 1,200 mn of its citizens is available in a digital format. In a way this will be like 1,200 mn digital entities.

And then if there is a good broadband infrastructure, these 1,200 mn people could be reached for almost anything imaginable in this world. With UID, we could take number of account holders to maybe 110 mn. For instance, today less than 50% Indian’s have a bank account. A recent drive to open an account in rural areas got 100 mn people, but less than 90% of them are actually using the account. With a good broadband service we could take number of account holders to maybe 1,100 mn. And with a broadband which means using bank account through a mobile phone, these 1,100 people could be active account holders.

These 1,100 people would have access to not only a bank, but education, health, financial support, employment, governance, police, judiciary, entertainment, ...as I said almost anything imaginable in this world. Organizations trying to sell products and services will suddenly see a new market come up, and will also be in a better position to offer tailor made solutions.

What a boom of interactions and transaction it will be. My friend very strongly believes, or should I say confidently dreams, that between 2015 and 2025, when there will be broadband all around, India will be the global hub of innovations.

The Indian government has set for itself a target 160 mn broadband users by the year 2012 and 600 mn users by 2020. This first 160 mn looks far from achievable, as we have only reached about 16 mn till date. For 160 mn by 2017, India will need go at the rate of 2.4 mn subscribers a month, and after that about 7.33 mn a month to reach 600 mn by 2020. That is a very tall order. But not unachievable. The National Optic Fiber Network (NOFN) plan, the USO Fund, the UID, the National Knowledge Network (NKN), are all steps in the right direction. What we need is to work on them like maniacs.

Though very unsure and apprehensive, I would like to agree with my friend and dream that we will achieve it.

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EDITORIAL GROUP EDITOR: Ibrahim Ahmad EDITOR: Ed Nair ASSOCIATE EDITOR: Shrikanth G (Chennai) ASST EDITOR: Onkar Sharma, Krishna Mukherjee (Gurgaon) SR CORRESPONDENT: Jalaja Ramanunni (Bengaluru) BUSINESS Corporate HEAD of SALES & MARKETING: Satish Gupta (satishg@cybermedia.co.in) MARKETING: Arvind Razdan (Asst Mgr) Kuldeep Khatana (Asst Mgr Design) DELHI/NCR Amresh Mishra (Mgr Sales) BENGALURU T Roshan Sahadevan (Mgr Sales) Subhadeep Sen (Asst Mgr Sales) MUMBAI Meenakshi Madan (Asst Mgr Sales) PUNE Sunay Choudhury (Mgr Sales) CHENNAI T Roshan Sahadevan (Mgr Sales) KOLKATA Sandeep Roy Chowdhuri (Sr Mgr Sales) HYDERABAD Srinivas S (Asst Admin) INTERNATIONAL Vikas Monga (Mgr Sales) Operations GENERAL MANAGER: CP Kalra SR MANAGER: Anuj Sharma MANAGER: Debabrata T Joshi MANAGER: Jayant Singhal Shared Services VICE PRESIDENT: Manish Verma PRINT SERVICES: T Srirengan (GM) CIRCULATION & SUBSCRIPTION: C Ramachandra (Sr Mgr) Jagdeep Khanna (Mgr) Raghavendra S (Mgr) Raju Salve (Asst Mgr) Srinivas Gangula (Sr Exec) AUDIENCE SERVICING: Sarita Shridhar (Mgr) MIS & DATABASE: Ravikant (Mgr) PRESS COORDINATOR: Harak Singh Ramola (Exec)

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TO FAB OR NOT TO FAB p. 26

IT @ SNAPDEAL p. 72

ALL TIME FAVORITE MOVIES p. 80

`50

VOL XXXI No 13 I JULY 15 & 31, 2013 www.dqindia.com

DATAQUEST

JULY15 & 31, 2013

FEEDBACK

THE BUSINESS OF INFOTECH

MANAGING WITH THE WEAKENING ` The Digital

Front Office MANAGING WITH THE WEAKENING `

The Cloud

Questions Flash storage

is a game changer

MANAGING WITH THE WEAKENING RUPEE JULY 15 & 31, 2013

This is with reference to the article published in Dataquest in July issue. This is a very informative and well written article. This also brings out the impact of the fluctuating rupee on India’s IT services industry. I will look forward to more in-depth articles and follow up stories on the same topic.

Rakesh Batra via email

HOW TO SHRINK YOUR DATA CENTER This is with reference to the article published in Dataquest in July 15th & 31st issue. This is really an eye opener on how to effectively manage your data center. This also speaks a lot about cost optimization and increasing capacity utilization.

Q

Q&A Sandeep Dutta IBM, India & South Asia 84 pages including cover

Special Subscription offer on page 74

COMFORT OF CONTINUITY This is with reference to the article published in the Dataquest in July issue. The author has given an amazing description about Narayan Murthy’s return to Infosys. The way he connects this change to Shibulal’s leadership with the help of some management concepts is quite an interesting read.

Preeti Goyel via email

Supriya via email

DRUGS TO DRUGS, SCREEN TO SCREEN

SECURING YOUR DIGITAL CONTENT This is with reference to the article published in the Dataquest in july issue. The article deals with a very critical issue of securing digital content. This sensitive issue needs special attention and it’s great that you people have taken up this topic and informed the public. What’s interesting about this column is that the author has got strong understanding of the legal aspects involved in website protection.

This is with reference to the article published in Dataquest in July issue. This is an informative case study, discussing how an organization managed its growing collaboration needs with the help of video collaboration solution called real presence. This clearly brings out the challenges that an organization could face in collaborating internally and with the outside world. It also clearly lays down the solutions and the final outcome and this can set a good example for other organizations looking to resolve their collaboration issues.

Mahesh Buddhiraja via email

Avik Nair via email

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THE DQ 20

RANK

COMPANY

PAGE NO.

RANK

66

3i Infotech

90

18

Microsoft India

62

26

Acer India

70

33

Mindtree Consulting

76

92

Adobe Systems India

97

59

Moser Baer India

88

77

AGC

93

21

MphasiS

68

20

APC by Schneider Electric India

66

85

NCR India

95

61

Apple India

88

54

Neoteric Informatique

86

28

Aricent Group

72

82

Network Appliance India

94

60

Asus India

88

84

NIIT Ltd

95

64

Birlasoft

90

41

NIIT Technologies

80

89

CA Technologies India

96

99

Omnitech Infosolutions

99

47

Canon India

83

95

OnMobile

98

24

Capgemini India

69

10

Oracle India

48

13

Cisco Systems India

54

69

Persistent Systems

91

45

CMC

82

34

Polaris Software Lab

76

72

CMS Infosystems

92

58

Prithvi Solutions

87

2

Cognizant Technology Solutions

31

71

QuEST Global Services

92

44

Compuage

81

50

Rashi Peripherals

84

46

Core Education & Technologies

82

9

Redington

46

29

CSC India

73

97

Ricoh India

98

11

Dell India

50

43

Rolta India

81

93

Diebold India

97

27

Samsung India

72

53

Dimension Data

86

14

SAP India

56

49

EMC India

84

74

Sapient India

92

100

Financial Technologies India

99

23

Savex Computers

69

98

Fortune Marketing

98

70

Seagate India

91

30

Genpact

73

87

SFO Technologies

96

90

Geodesic Information Systems

96

88

Sify

96

80

Geometric

94

67

Sonata Software

91

38

Glodyne Technoserve

78

32

Sony India

74

12

HCL Infosystems

52

75

Spanco

93

6

HCL Technologies

40

65

SunGard India

90

5

Hewlett-Packard India

36

62

Supertron Electronics

88

42

Hexaware Technologies

80

56

Symantec India

87

68

Huawei India

91

83

Synechron Technologies

95

7

IBM India

41

25

Syntel

70

19

iGate Global Solutions

64

91

Take Solutions

97

63

Infinite Computer Systems

90

40

Tata Technologies

79

14

COMPANY

PAGE NO.

3

Infosys Technologies

32

1

TCS

30

48

Infotech Enterprises

83

73

TE Connectivity

92

8

Ingram Micro India

44

16

Tech Mahindra

59

17

Intel India

60

39

Texas Instruments

79

76

Intex Technologies

93

51

TPV Technologies

86

52

Iris Computers

86

78

Trimax IT Infrastructure and Services

93

81

ITC Infotech India

94

35

Tulip Telecom

77

96

Juniper Networks

98

57

Vakrangee

87

36

KPIT Cummins Infosystems

77

4

Wipro

34

22

Lenovo India

68

79

Xerox India

94

94

LG India

97

55

Ybrant Digital

87

15

Mahindra Satyam

58

37

Zensar Technologies

78

86

Mastek

95

31

Zylog Systems

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RANKINGS

RANK

16

2012-13 Revenue

Growth %- 2012-13

2011-12 Revenue

1

TCS

55,134

26.75

43,498

2

Cognizant Technology Solutions

41,602

42.66

29,162

3

Infosys Technologies

38,521

14.19

33,734

4

Wipro

34,777

16.69

29,803

5

Hewlett-Packard India

32,316

12.00

28,854

6

HCL Technologies

23,772

28.50

18,500

7

IBM India

18,033

17.00

15,413

8

Ingram Micro India

12,024

14.00

10,547

9

Redington

11,746

7.39

10,938

10

Oracle India

10,590

15.01

9,208

11

Dell India

9,961

15.00

8,662

12

HCL Infosystems

9,883

-8.83

10,840

13

Cisco Systems India

9,785

10.06

8,891

14

SAP India

8,500

23.80

6,866

15

Mahindra Satyam

7,693

20.28

6,396

16

Tech Mahindra

6,872

25.17

5,490

17

Intel India

6,750

5.37

6,406

18

Microsoft India

6,122

12.99

5,418

19

iGate Global Solutions

5,900

22.33

4,823

20

APC by Schneider Electric India

5,508

14.99

4,790

21

MphasiS

5,323

16.71

4,561

22

Lenovo India

5,315

28.01

4,152

23

Savex Computers

4,681

58.30

2,957

24

Capgemini India

4,600

20.10

3,830

25

Syntel

4,042

25.96

3,209

26

Acer India

3,942

9.77

3,591

27

Samsung India

3,624

-39.01

5,942

28

Aricent Group

2,957

0.99

2,928

29

CSC India

2,780

-1.87

2,833

30

Genpact

2,612

56.13

1,673

31

Zylog Systems

2,500

10.04

2,272

32

Sony India

2,387

8.01

2,210

33

Mindtree Consulting

2,343

22.99

1,905

34

Polaris Software Lab

2,308

12.42

2,053

35

Tulip Telecom

2,299

-15.01

2,705

36

KPIT Cummins Infosystems

2,239

49.27

1,500

37

Zensar Technologies

2,115

18.69

1,782

38

Glodyne Technoserve

2,090

-21.19

2,652

39

Texas Instruments

2,060

10.04

1,872

40

Tata Technologies

2,045

22.46

1,670

41

NIIT Technologies

2,021

28.24

1,576

42

Hexaware Technologies

2,017

28.47

1,570

43

Rolta India

2,011

8.12

1,860

44

Compuage

1,961

22.72

1,598

45

CMC

1,941

30.97

1,482

46

Core Education & Technologies

1,907

16.42

1,638

47

Canon India

1,896

15.89

1,636

48

Infotech Enterprises

1,873

20.61

1,553

49

EMC India

1,847

4.59

1,766

50

Rashi Peripherals

1,792

19.31

1,502

|

COMPANY

August 15, 2013

www.dqindia.com

A CyberMedia Publication

|

RANKINGS

RANK

18

2012-13 Revenue

Growth %- 2012-13

2011-12 Revenue

51

TPV Technologies

1,725

19.79

1,440

52

Iris Computers

1,724

35.86

1,269

53

Dimension Data

1,709

15.01

1,486

54

Neoteric Informatique

1,624

16.00

1,400

55

Ybrant Digital

1,601

92.66

831

56

Symantec India

1,578

29.56

1,218

57

Vakrangee

1,556

14.58

1,358

58

Prithvi Solutions

1,472

19.67

1,230

59

Moser Baer India

1,436

60

Asus India

1,430

30.00

1,100

61

Apple India

1,423

61.34

882

62

Supertron Electronics

1,408

18.42

1,189

63

Infinite Computer Systems

1,391

31.72

1,056

64

Birlasoft

1,351

5.79

1,277

65

SunGard India

1,321

1.54

1,301

66

3i Infotech

1,311

-22.01

1,681

67

Sonata Software

1,311

22.64

1,069

68

Huawei India

1,298

30.98

991

69

Persistent Systems

1,294

29.40

1,000

70

Seagate India

1,280

6.67

1,200

71

Quest Global

1,248

54.46

808

72

CMS Infosystems

1,243

3.33

1,203

73

TE Connectivity

1,100

14.58

960

74

Sapient India

1,095

20.07

912

75

Spanco

1,085

-41.95

1,869

76

Intex Technologies

1,069

37.23

779

77

AGC

1,061

6.31

998

78

Trimax IT Infrastructure and Services

1,033

79

Xerox India

1,020

10.87

920

80

Geometric

1,020

26.24

808

81

ITC Infotech India

1,009

22.01

827

82

Network Appliance India

995

9.94

905

83

Synechron Technologies

983

33.20

738

84

NIIT Ltd

961

-23.73

1260

85

NCR India

918

8.00

850

86

Mastek

894

34.64

664

87

SFO Technologies

882

5.00

840

88

Sify

857

10.72

774

89

CA Technologies India

855

5.04

814

90

Geodesic Information Systems

843.29

17.61

717

91

Take Solutions

832

18.18

704

92

Adobe Systems India

750

15.38

650

93

Diebold India

742

15.04

645

94

LG India

730

-4.58

765

95

Onmobile

725

13.64

638

96

Juniper Networks

717

4.98

683

97

Ricoh India

633

46.52

432.01

98

Fortune Marketing

552

15.00

480

99

Omnitech Infosolutions

539

6.94

504

100

Financial Technologies India

535

6.79

501

|

COMPANY

August 15, 2013

www.dqindia.com

A CyberMedia Publication

|

OVERVIEW

Shrikanth G shrikanthg@cybermedia.co.in

The Paranoids Survived Growth is slowing down, the Rupee is weakening, enterprise IT spend is getting sluggish, decision making cycles are getting longer, and the competition is getting tougher. FY 13 was the year in which the IT industry battled for opportunity and batted for modest growth. In the end, the paranoids survived.

“The lesson is we all need to expose ourselves to the winds of change”— Andrew S. Grove, in ‘Only the Paranoid Survive’

A

s we pick up threads from the IT industry’s performance in the last five quarters, the predominant theme that emerges out is the challenging market dynamics during FY13. The economy ailed, the rupee continually weakened against the dollar, the government went indolent, and enterprises tightened their IT spends.

But all hope was not lost, Indian enterprises sought better value from IT and inched forward to the nexus of forces—cloud, social, mobile, and analytics. Over the year, there were many market realignments that recomposed the market, recast the vendor landscape, and welcomed leadership changes.

MARKET DYNAMICS

While TCS still retains its #1 spot in the DQ Top 20 rankings, it is the next four spots that had undergone many changes. Infosys lost its ground in the last one year and there is enough written across media on what ails Infosys and its road ahead. The ascent of Cognizant is indeed impressive—it upseated Infosys which went one rank down to #3 while Wipro took the #4 position.

20

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TAKEAWAYS oo The current market dynamics clearly warrant that

vendors need to chase growth and they need lots of key differentiators in positioning their offerings in the market and need to have a singular focus on the bottom lines

Reflecting on Cognizant’s FY13 performance, R Chandrasekaran, Group Chief Executive, Technology and Operations, Cognizant says, “One thing that has remained absolutely consistent is our strategy of reinvestment in the business to drive top line growth.

That has helped us maintain stable operating margins and deliver industry-leading revenue growth. The year 2012 was no exception.” Cognizant was able to create a well-meshed blended global delivery model and A CyberMedia Publication

|

OVERVIEW

GIVEN THE MARKET DYNAMICS, THE OUTCOME OF FY13 IS ALL ABOUT HOW VENDORS TRIED TO RETAIN THEIR MARKET SHARE AND BEING IN SYNC WITH REALITIES

despite its major dependency on the US markets, was able to consistently grow its footprints in the European market over the last few years. Cognizant unlike Infosys is much faster in its inorganic initiatives and some of its acquisitions in the recent past had given it the leverage to serve European markets well.

From a broader industry perspective, the major trend that manifested into a reality, more so in the last two years was that acquisition needs to be scaled and synergized quickly. On that count, Cognizant had done extremely well. It’s not about big ticket inorganic initiatives; mid to small niche company buys offer better returns.

Given the market dynamics, the outcome of FY13 is all about how vendors tried to retain their market share and being in sync with realities. No one talked about big growth.

For instance, when TCS announced its FY13 results, N. Chandrasekaran, CEO and MD of the company termed the company’s FY13 as ‘sustaining the momentum’. But even to sustain the momentum companies needed a slew of new competencies to deepen and add new accounts. As Chandrasekaran said, “We continue to identify new growth engines and are investing ahead of the curve in products, platforms and intellectual property that is of great relevance to our customers and their business growth.”

IT 2.0: NEW RULES….HIGHER EXPECTATIONS

Clearly, all the leading vendors are locking horns in the battle to offer the best-of-breed solutions in the emerging areas like big data, analytics, mobility, cloud and rediscovering infrastructure management services.

According to a recent Gartner report on the Indian IT services market it observed that, “Indian providers use an integrated approach of applications, infrastructure and BPO, thereby allowing them to get a better handle on their clients’ IT-business process leveraging, through which they can deliver greater cost savings and drive business value. This allows them to expand their margins |

A CyberMedia Publication

as well. All these providers also have a strong focus on infrastructure services, particularly remote infrastructure management services, which account for 65% to 70% of their infrastructure services revenue.”

The current market dynamics clearly warrant that vendors need to chase growth and they need lots of key differentiators in positioning their offerings in the market and need to have a singular focus on the bottom lines.

Take the case of Wipro. The company by demerging its non-IT business by FY13 end has become a pure play IT service provider. Azim Premji, chairman, Wipro, reflecting on this said, “We have completed the demerger of the ‘diversified business’ effective March 31, 2013 to make Wipro Limited a pure play IT company. We are confident that being a technology-focused company will provide a fresh momentum for growth.”

Growth- that’s what everyone is chasing and it depends on lot of parameters. For instance, the global delivery model is now commodity. It is becoming increasingly difficult for them to differentiate themselves. CIOs and CXOs demand more ‘bang for every penny spent’ on technology makes clinching new deals a challenging one.

It’s a known fact most of the service providers thrive on long term strategic outsourcing deals and repeat business, but as they move forward, the biggest risk factors being - geographical, vertical and client dependency. Some of the companies lean heavily on the Top 5 or the Top 10 accounts in their kitty and any slowdown in client’s core area of operations will impact them dangerously.

And so, if they do not innovate at ground zero, the vendors will see customer attrition. This is what the iconic tech czar and founder of Intel - Andy S Grove said many years back in his path breaking book, Only the Paranoid Survive that “Businesses fail either because they leave their customers or because their customers leave them.” So customer satisfaction will increasingly play a role in defining future growth of these companies and also in others areas like repeat business and new account creation. www.dqindia.com

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OVERVIEW

Guiding Principles For DQ Top 20 n The company revenues have been taken for the period 1 April 2012 to 31 March 2013. Though different companies have different financial years, we have taken April-March revenue for each company to maintain uniformity. n Revenues of IT services companies do not include their BPO revenues. However, we have included BPO manpower in total number of employees, in most cases. Even in graphs showing overall revenue share across geographies or verticals, we have included the BPO revenues. n For companies headquartered in India or for companies that had their first delivery center in India, even if they are headquartered outside India, we have taken the entire IT revenue; for companies that do business in India, we have taken the entire India IT revenue; for other non-Indian companies which export out of India, we have taken only the revenue generated by the Indian legal entity. That holds true for captive units as well. n For all conversion purposes, we have taken an average of the conversion rates across 12 months: $1= `54. For companies that have filled our form in Indian rupees or those listed in India, we have taken their rupee revenue figures irrespective of the currency exchange rate they have used. For others, we have converted to Indian rupees. n In case of companies that have not provided us with revenues, we have done our own estimates. For domestic business, we have used sources like distributors, channel partners, SIs, customers and competitors to get unit shipments and average selling value to estimate the revenue. For export services, we have based it on average headcount and average salary, taking into account factors such as the type of work and type of services. n In case of non-Indian companies that have their development/delivery centers, we have added their India sales revenue to the export revenue and have presented the total figure. n While many companies responded to the questionnaire sent out us, many others shared information informally over one-on-one interactions.

However, there were a few companies that refused to share any information with us; in such cases, information has been gathered and revenues estimated from secondary sources. n We have included enterprise data connectivity services revenues in companies that provide end-to-end services including integration and managed services n We have included mobile phone distribution revenues in case of distributors but have not considered the pure phone vendors in the ranking. n We have not included the revenues of smartphones.

Disclaimer: While the Dataquest team has taken utmost care to stick to these principles, there may be instances, where we may not have succeeded in following these principles—say being able to deduct BPO or telecom revenue—completely. Also, though we have tried to be as comprehensive as possible, we might have inadvertently left out few companies from the DQ 100 list. Any suggestions on this would be most welcome.

THE MNC BANDWAGON

OUTLOOK:

As we look beyond the WITCH group, for vendors like HP, IBM, Dell, et al, while they have been able to grow modestly but still due to the breadth of services and products they vend in, they slogged over the year to sustain their momentum. IBM saw a change of guard with new head of Indian operations - Vanitha Narayanan, who joined IBM as its new MD replacing Shankar Annasamy. IBM leveraged its domestic market expertise to its advantage and secured good mandates from BFSI segments for its services. Servers and storage also worked well for IBM. Meanwhile, HP aligned its strategy in line with its new style of IT and took to market aggressively its converged infrastructure play. Dell also made the right moves in upping its stature in the services space and placed its bet on software and services. Dell in India also saw a change at the top with Alok Ohrie (former IBM’s STG head) joining Dell India as its MD and President.

As we look ahead at FY14, and this being an election year makes for a period of uncertainty in which all the vendors are cautiously optimistic. With lots of pending government policy related issues and the sense of political instability and range of issues related to governance has led to the dip in investor confidence and a steady decline of FDI into India. These are indeed worrying factors for the industry and add to that the various issues relating H 1B visa in the US also puts in an element of ambiguity in deploying people for on-site operations in the US with quick turnaround times.

Notwithstanding the challenges, the Indian IT industry has demonstrated a high degree of resilience and discipline over the years and most of the vendors in the fray had posted a good Q1 FY14. Overall the performance during H1 FY14 looks good but there are uncertainties ahead.

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The Indian IT League Tables

DQ Top 50

Infosys Technologies Wipro Redington Cisco Systems India Acer India Aricent Group CSC India Core Education & Technologies Canon India

o o o o o o o o o

Intel India o HCL Infosystems o Texas Instruments o Tulip Telecom o Rolta India o Glodyne Technoserve o EMC India o *Samsung India o

Sonata Software o 26

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oo Hexaware oo Genpact

oo CMC

oo NIIT Technologies

oo Syntel oo Tata Technologies oo oo oo oo oo oo oo oo oo oo oo oo oo oo oo

TCS Hewlett-Packard India HCL Technologies IBM India SAP India Capgemini India Polaris Software Lab

oo oo oo oo oo oo oo oo oo

Cognizant Technology Solutions Ingram Micro India Dell India Tech Mahindra Mindtree Consulting Zensar Technologies Infotech Enterprises Rashi

Oracle India Mahindra Satyam Microsoft India iGate Global Solutions APC by Schneider Electric India MphasiS Lenovo India Zylog Systems Sony India

Note: Steps denote number of ranks.

* This year we have excluded mobile/smartphone revenues of Samsung.

This is the reason for the fall in the ranks of Samsung

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27

The Indian IT League Tables

DQ Top 20 oo Cognizant

Technology Solutions oo Ingram Micro India oo Dell India oo Tech Mahindra

oo oo oo oo oo

Infosys Technologies Wipro Redington Cisco Systems India

TCS Hewlett-Packard India HCL Technologies IBM India SAP India

oo oo oo oo oo

Oracle India Mahindra Satyam Microsoft India iGate Global Solutions APC by Schneider Electric India

o o o o

Intel India o

HCL Infosystems o

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The DQ 20 RANK

COMPANY

PAGE NO.

RANK

COMPANY

PAGE NO.

1

TCS

30

11

Dell India

50

2

Cognizant Technology Solutions

31

12

HCL Infosystems

52

3

Infosys Technologies

32

13

Cisco Systems India

54

4

Wipro

34

14

SAP India

56

5

Hewlett-Packard India

36

15

Mahindra Satyam

58

6

HCL Technologies

40

16

Tech Mahindra

59

7

IBM India

41

17

Intel India

60

8

Ingram Micro India

44

18

Microsoft India

62

9

Redington

46

19

iGate Global Solutions

64

10

Oracle India

48

20

APC by Schneider Electric India

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THE DQ 20

1

Tata Consultancy Services

Dhoom Machale Dhoom Machale...

S

—N CHANDRASEKARAN CEO & MD

www.tcs.com

2012-13

55,134

2011-12

43,498

Source: DQ estimates revenue (`crore)

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26.75%

uperb Performance: Once again TCS led the Indian IT industry with unflagging energy. Its performance reflects steady upward trend in its financial outcome over the years. Financially, TCS has achieved well-rounded growth with steady profitability. It had excellent growth across markets—United Kingdom (44%), Latin America (40%), North America (27%), Europe (21%), Asia Pacific (27%), Middle East Africa (28%), and India (16%).

Double-digit Growth: All vertical segments and service segments registered double-digit growth. For the first time, the company crossed $3 bn revenue during Q4 of the financial year 2012-13.

TCS’ new service lines grew at a fast pace—infrastructure services grew by 47%, while assurance services, enterprise solutions, and global consulting grew by 33%, 25%, and 52%, respectively.

Brand Value: The consistent performance has helped TCS gain in terms of brand valuation too. TCS added $1,179 mn in brand value over 2012, growing by 28.9% annually to reach the $5 bn brand value mark.

It also retained its position among the ‘Big 4’ most valuable IT services brand worldwide—in the ranking carried out by Brand Finance, the world’s leading brand valuation firm.

Non-linear Growth: While the company continued to make significant progress in the traditional IT services offerings, it has been pursuing nonlinear growth opportunities, which contribute revenue growth without commensurate growth in headcount. The contributors to the non-linear business model are products such as BANCS(BFSI), Rewardz and mPOS (retail), hosted OSS/BSS (telecom), Clin e2e and Med Mantra (life science & healthcare) and SWIFT MRO (travel); vertical platforms for industries; technology platforms like iON – a fully integrated IT-as-a-Service (ITaaS) model for small & medium businesses; and solutions comprising several configurable solutions and pre-built components.

R&D Focus: TCS R&D is focused on improvement of quality and efficiency in service delivery. In FY13, a large number of software tools from R&D were released in the market as eight distinctive suites under TCS’ tool brand MasterCraftTM; ‘eTransform, an analytics-led toolset for IT infrastructure; the ‘Connected Marketing’ platform; and ‘Optumera’, a retail optimization solution. TCS filed 425 patents during FY13 and was granted nine patents.

People: TCS added over 69,000 professionals during FY13 to its existing base. The attrition rate including BPO has come down to 10.60% in fiscal 2013.

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THE DQ 20

2

Cognizant Technology Solutions

Bhaag Franco Bhaag...

G

—FRANCISCO D’ SOUZA CEO

www.cognizant.com

2012-13

41,602

2011-12

29,162

41.00%

rowing Stature: Cognizant, a few years back, was considered as ‘an also ran company’. But over the last 3 years, its stunning ascent has made its competitors scurrying back to drawing tables to understand what’s wrong with them and what’s working for Cognizant—as the latter also competes on the same turf.

The Year that Was: As we look at FY13, Cognizant up seated Infosys in the quarter ended June 2012. And in JFM’13 quarter, its revenues crossed $2 bn per quarter mark. Indeed a stellar performance and as we look at the year gone by, in 2012, Cognizant continued its heavy focus on building out its front-end capabilities in Europe and strengthening local presence. It topped the client satisfaction and relationship rankings in KPMG’s outsourcing 2012 study of service provider performance across Europe. Cognizant topped the rankings in general satisfaction and relationship management—both strategic and operational—with scores significantly higher than the industry average.

Leveraging Inorganic Assets: As we stack up Cognizant with the Top 5, it has indeed created blended competency building strategies. While its strategy of ‘re-investment of its profits’ back into business is well known, but its ability to spot some geographic specific acquisitions has greatly helped in deepening its mandates. Take the case of acquisitions it did over the last year like the six companies of the C1 Group- an independent consulting and IT services firm based in Hamburg, Germany—which focuses on three industry segments: Manufacturing and logistics, energy and utilities, and financial services. In the last quarter it saw the fruits of this acquisition with all the synergies falling in place and translated into good business pipeline in the German and European markets. Another interesting acquisition was its MediCall buy, a US headquartered medical management services firm with operations in the Philippines.

Big Deals: Meanwhile Cognizant also announced large, complex, transformational multi-service line deals from marquee client names such as Rabobank, Royal Philips Electronics, and ING US during the year. It also announced significant wins from customers such as The Hartford and Community Health Solutions of America, Inc. (CHS).

Cognizant closed calendar 2012 with a total of 821 active clients of which 214 are considered strategic—those that have the potential to generate annualized revenue of $5 mn to $50 mn and more.

Source: DQ estimates revenue (`crore)

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THE DQ 20

3

Infosys Technologies

Subah Ka Bhoola, Jab Shaam ko...

R

—SD SHIBULAL CEO

www.infosys.com

2012-13

38,521

2011-12

33,734

14.2%

ough Patch: Infosys’s woes continued this year too with slackening of pace of growth, exit of senior level talent, and perceived lack of conviction in its strategy. CEO Shibulal is well cognizant of how the world views Infosys under his leadership. He admits that the journey had not been easy and that the company encountered obstacles along the way. He concedes that every slowdown led to concerns about the strength and relevance of the strategic choices made by the company. Shibulal also confessed that this may have caused a rare moment of self-doubt, but professed that the company now has utmost conviction in its strategic choices.

Performance: Infosys’s performance during the year, though at a slower clip, was fair. The total number of $1 mn plus clients increased to 448 from 399 the previous year. During the year, 235 new clients were added, which took the total client base to 798. More than 15 large integrated outsourcing deals worth over $1 bn in total contract value was signed during the year.

Geographies: Out of the total revenue, North America and Europe accounted for 62.2 and 23.1% respectively, while India and rest of the world contributed 2.1 and 12.6% respectively. Overall, it represents a drop in contribution from North America and Europe of 1.8 and 1.1% respectively, which effectively signals an overall slowing down of growth from 20% last financial to 14.2% this year (excluding BPO revenues).

Services: Nearly 63% revenues came in from business IT services.

Consulting and package implementation brought in 31.4% of the revenues. The incremental growth was driven by unique service offerings like infrastructure testing, which was developed by integrating infrastructure management and testing services.

Products, Platforms, and Solutions: As part of non-linear growth driver, this accounted for 5.7% of the revenue. 51 deals (excluding Finacle) were signed taking the total client count to over 75. Additional investments of $100 mn is being planned in this area. Finacle had 48 wins this fiscal. The company filed 97 unique patent applications in India and US. India Business: The company reported good traction from the India business unit. Key projects included Ministry of Company Affairs MCA 21 V2, Haryana State portal, and Department of Industrial Policy and Promotion’s G2B portal.

Source: DQ estimates revenue (`crore)

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THE DQ 20

4

Wipro

Babuji Tej Chalna...

S

—T K KURIEN CEO

www.wipro.com

2012-13

34,777

2011-12

29,803

Source: DQ estimates revenue (`crore)

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16.69%

lackened Growth: Wipro’s performance is marked by an overall slowing of growth in comparison to last year on all fronts. This is evident by drop in growth rates across verticals, service areas, and geographies.

Verticals: Growth slowed down in financial services, healthcare, manufacturing, retail, and transportation with growth rates falling down to low single digits. Most of all, the drop was the highest in media and telecom which witnessed a decline of 3.9%. The bright spot was marked

by Wipro cementing its leadership in the energy and utilities space with 18.8% growth, but there was a sharp drop from the previous year’s astonishing growth rate of nearly 58%.

Services: In terms of services, ADM and consulting declined by 4.3% and 16.3%, respectively. Global infrastructure services and analytics grew 12.6% and 12.8%, respectively. The infrastructure services business is backed by its IT360 framework. Some other key industry-specific service offerings include Wireless Place, Shoptalk, and Bank in a box.

Business application services grew 6.6%.

Geographies: In terms of geos, Americas (accounting for 51% revenues) growth rate dropped to 1.9%, while Europe (accounting for 29%) saw a slowing down to 6.3% from 18.5% the previous year. The company admits to lower penetration levels in continental Europe, but investments in France and Germany are expected to deliver growth in this area. The highest growth region was APAC and other emerging markets (accounting for 24% of revenue), while India and Middle East grew by mearly 0.7%, primarily because of slowing Indian economy. The Middle East marked fared good for Wipro. Wipro announced that it has won a three year strategic managed services contract from Emirates NBD to deliver end-to-end service transition and transformational services.

Bright Spots: Wipro’s banking practice has partnered with over 50 of the world’s leading banks including four of the top five banks worldwide and leading banks in the Asia Pacific region, while its insurance business boasts of several Fortune 100 insurance clients. Wipro has applied for 53 new patents and the company was granted patents for 15 applications.

Wipro Technologies also announced that it has been appraised at Capability Maturity Model Integration CMMI-DEV 1.3 Level 5.

Demerger: During the year, Wipro completed the demerger of the diversified business to separate the technology business into a separate entity.

This is intended to provide sharper focus to the technology business.

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THE DQ 20

5

Hewlett-Packard India

Hum Kisi Se Kam Nahi

W

—NEELAM DHAWAN MD www.hp.com

2012-13

32,316

2011-12

28,854

36

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12%

arming Up: It was not that bad year for HP in India if we compare FY13 with FY12. Moreover, FY13 was the year of settling down after waves of reorganization globally in FY12. In a way, HP was able to further hone its areas of expertise and strengthen itself with new products in India and driving home HP breadth of services and its aptness to enterprises which formed the core of its GTM strategy.

Focus areas revolved around cloud, big data, mobility, and security that topped its agenda. One of the major highlights of the year being its big ticket government win for supply of 15 lakh laptops to the UP government which had earmarked an investment of about `2,858 crore.

The company reported being fully on-schedule in delivering the laptops and expects to complete the project by September 15. Despite reports of issues with payment, HP confirmed that payments are not a problem.

Storage Works: Meanwhile as we look at some growth drivers, going by the company sources they say across its entire business segments HP has upped its market share with significant spike coming on its storage portfolio which rode on the 3PAR products which saw significant uptake in India.

Serving Up: On the server side, one of the biggest challenges for HP and competitors like IBM and Oracle is the fact that UNIX market is contracting significantly over the years. In HP’s case, it is still tied up with Intel Itanium for its UNIX play and on the contrary to initial skepticism, HPUX indeed has got a new lease of life with Intel announcing Paulson and Kittson line of Itanuim processors and a firmed up roadmap on Itanium.

Players like HP believe that despite the shrinkage of market size, UNIX market will have its sweet spot in high-end mission critical enterprise computing customers. On the x86 side, initiatives like Moonshot and Project Odyssey gave HP ample ammunition to offer highly energyefficient and agile servers.

Going On: On the PPS side, HP continued its dominance with its range of printers—from Inkjets to Lasers to MFDs. The company tried out innovations with its PC business by coming out with hybrid form factors like launching Notebooks. On the services side, HP managed to retain its traditional strong hold in verticals such as BFSI and manufacturing and also deepened its mandates with new wins as well.

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THE DQ 20

6

HCL Technologies

Baazigar O Baazigar...

R

—ANANT GUPTA President and CEO

www.hcltech.com

2012-13

23,772

2011-12

18,500

28.50%

Source: DQ estimates revenue (`crore)

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A CyberMedia Publication

emarkable Performance: One of the key milestones in fiscal 2013 (July to June) is crossing the `25,000 crore mark with earnings before tax in excess of `5,000 crore and net income of `4,000 crore. The company’s performance is laudable with seven successive quarters of net income margin expansion marking a 62% growth in net margin. During the year, managed services and fixed price contracts outstripped time and material contracts at 52 and 48% respectively. HCL Technologies boasts of a well diversified client portfolio with Top 20 clients accounting for nearly 33% of revenue. This suggests a highly de-risked model in terms of client concentration.

Growth Spots: The high growth spots during the year included 13% growth in Americas and 20% growth in Europe. In terms of services, infrastructure services, accounting for 29% of the revenues, continued to be the stronghold with 36% growth. Compared to the previous year, growth rate here increased from 25%. The company believes that there is a huge potential left in the infrastructure services market so much so that it is of the opinion that all the Indian outsourcing providers put together caters to only 5% of the market. All other practices showed mid single digits growth.

Amongst verticals, the highest growth area was life sciences and healthcare at 45%. Financial services, retail and CPG, media and entertainment, and public services showed strong double-digit growth rates.

Services Innovation: HCL’s application rationalization and modernization services have evolved over the past few years. The company developed its own IP such as application portfolio management tool ‘Prizm’ and integrated various application modernization services under ‘ Business Operations Platform Transformation’ service.

New Leader: The year saw a change of guard from Vineet Nayar to Anant Gupta. Anant Gupta, who has been with HCL Group since 1993, took over as the President and CEO of HCL Technologies.

Key Wins: HCL Tech’s key wins during the year include a landmark five year, multi-million dollar infrastructure transformation deal with Freescale Semiconductor; a long-term, global IT infrastructure management outsourcing services agreement with Nokia, and a global engineering partnership with The Manitowoc Company, a leading multi-industry, capital goods manufacturer. HCL Technologies also partnered with Siemens PLM Software for the Indian market aimed at accelerating adoption of PLM software. www.dqindia.com

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ENTERPRISE | IN FOCUS

How IT is As companies look forward to draw more benefits out of them, BPOs are no more confined to their money-saving image

B

usiness process outsourcing (BPO) can be a cutting-edge practice. Yes, really. This may well be a shocking statement to some, given that BPO has been a standard operating procedure at many companies for more than two decades. But for those CIOs prepared to take a fresh look at what they do, it is now possible to uncover significant additional value from the activity.

Today, while efficiency is still a driver of outsourcing deals, the most forward-looking companies also want to realize a number of other benefits—business insight, innovation, and industry expertise—that will together deliver strategic business impact.

How do we achieve the goal? One important lesson to draw from those companies already getting the greatest benefits from BPO is that it’s crucial to make better use of technological developments in service provision.

INFUSING TECHNOLOGY

Some 40% of the companies identified as BPO high performers in a study consider that technology provided by their service providers is an important component of

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Revitalizing BPO their relationship, compared to only 27% of companies whose performance is considered typical.

The key is to see technology not just as the mechanism through which BPO is delivered but rather as a source of innovation and competitive advantage in its own right.

There are many examples of this.

Analytics Applications: These tools can be real drivers of value when built into a BPO provider’s services. They provide real-time insights into a company’s operational performance in a range of areas.

Forecasting Tools: BPO services may incorporate applications that give companies a much clearer view of potential demand across their businesses—this can generate substantial improvements in supply chain management.

Performance Monitoring: BPO service providers are in the right position to identify and monitor the performance of their client companies on a wide range of metrics—tools that process and channel this data will add further value.

Automated Disclosure: Some BPO services offer facilities to automatically disclose all relevant information

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to the client company’s key stakeholders, improving transparency, and building trust.

UNDERNEATH THE REFRESH

None of these facilities has traditionally been associated with cost-driven BPO, but each offer provide the possibility of genuine value creation alongside the efficiencies with which many organizations are much more familiar.

However, businesses will have to make some adjustments in order to capture such potential. One is technological—in order to make the best use of BPO services, especially as they develop over time, a switch to cloud-based computing is likely a necessity.

More fundamentally, CIOs will need to begin thinking about their BPO service providers in a different way— as business partners rather than the suppliers of a commoditized technology solution. That will require high levels of trust on both sides and a much closer working relationship. Get it right, however, and the prize is a valuable one: BPO services that generate competitive advantage as well as cost savings.

www.dqindia.com

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THE DQ 20

7

IBM India

Neele Neele Ambar Par...

M

—VANITHA NARAYANAN MD

http://www.ibm.com

2012-13

18,033

2011-12

15,413

Source: DQ estimates revenue (`crore)

40

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17%

aking the Most of it: What helped IBM in India to counter the challenging market dynamics during FY13 came from its deep understanding of the domestic market. The underlying tone over the last year was delivering the message how IBM’s suite of solutions—be it hardware or software can usher in a enterprise wide transformation—in terms of bigger RoI, efficiency, and how it can bring in more business profitability. It retained its share in infrastructure service market with upwards of 18% share and its ‘smart cloud’ initiative and ‘virtual server recover services’ saw good momentum. On the server side, it took a dominant position in the non-x86 server RISC/ UNIX market.

Change of Guard: In a top management change at the end of FY13, IBM appointed Vanitha Narayanan as managing director. She replaced Shanker Annaswamy, who took on a senior advisor role within IBM India. Beyond that, IBM India saw its STG head, Alok Ohrie who played an instrumental role in driving the server business joining Dell India as its president and MD. The RoI Game: Clearly what worked for IBM here is the IT efficiency and optimization card. IBM aligned its offerings aimed at better fitment and for greater bottomline impact. Particularly on the business critical systems side, IBM’s AIX is seeing some impressive gains and it is indeed giving a very tough time for HP-UX. The Non X King: One of the significant things IBM did was the launch of Power Linux in India thereby, providing UNIX like capabilities for non-UNIX customers. Recently, it made available its 4 socket 32 core box on its Power 750 server. Overall, Power Linux made a good entry over the year while actual larger dividends will be seen in FY14.

Power Linux augurs well for IBM because Linux on Power servers run industry standard Linux—Red Hat and SUSE. On the IBM’s x86 System x portfolio, the emphasis was on delivering hardware that would be able to satisfy a heterogeneous technology environment.

Storage Story: Storage is yet another area that panned out well for IBM. The company’s overall storage market share is pegged at about 24% last year. While the overall storage market did not grow over FY13, estimates suggest IBM had grown its storage business leaning on its Storwize range of storage offerings. It had wins from leading names like Manikchand Group, BPTP, Punjab & Maharashtra Co-Op Bank among others. www.dqindia.com

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the strongest link. 20 years and counting.

THE DQ 20

8

Ingram Micro India

Isi Raah Pe Chalta Chal

B

—K JAISHANKAR MD

www.ingrammicro.com

2012-13

12,024

2011-12

10,547

Source: DQ estimates revenue (`crore)

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14.00%

ack to Growth: FY13 augured well for Ingram—growth was back to double-digit and it reclaimed some lost space. While in FY12 Redington overtook Ingram, but FY13 saw Ingram edging out Redington by a whisker. In FY13 Ingram worked with a singular focus on augmenting its core business. Interestingly, Ingram has grown better than Redington during FY13. Aggressive growth strategy worked, but yet the industry is rife with challenges as the overall mood in the distribution industry is down and beset with severe working capital issues that is manifesting in various challenges—from extended payment cycles to cash flow issues.

New Mandates: Ingram broad based its portfolio and added new vendors. Asus appointed Ingram as a national distributor for component business which means it would distribute Asus desktops, AIO PC’s, LCD monitors and projectors. Similarly it entered into a pact with Western Digital as a national distributor for entire range of WD products in India.

Broadening its Horizon: With an aggressive go-to-market strategy, Ingram took on to opportunities that are of strategic fitment and aimed at adding value to its partners. It also carried on its focus on identifying the growth engines of the future and made early investments towards bringing these technologies to the market through its partner ecosystem.

Future Proofing: With data center, networking, and cloud services being industry’s growth engines and the future of IT, Ingram made some moves that can strengthen its emerging tech market capabilities. Its strategic alliance with Netmagic to distribute the latter’s managed hosting and cloud services with a focus on SMB and its alliance with SatNav to cash in on the navigation boom gave it the emerging markets edge.

Consumer Market: With nearly 40% of its business coming from the consumer segment, Ingram focused on building consumer services and strengthened its presence in the space.

New Investments: Ingram began to offer logistics services to number of telecom players globally and India. In India, the company tied up with JAINHITS to offer logistics and supply chain optimization services.

Ingram also forayed into surveillance and security and AIDC (automatic identification and data capture) segments to enhance its portfolio.

Outlook: Distributors are cautiously optimistic while looking ahead at FY14, much depends on the IT spending patterns and uptake of large orders from PSU and governments sector that holds the key, but with elections around the bend, growth might take a hit.

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THE DQ 20

9

Redington

Aap To Aise Na Thay

B

—EH KASTURI RANGAN president Non –IT —PS NEOGI president IT

www.redingtonindia.com

2012-13

11,746

2011-12

10,938

Source: DQ estimates revenue (`crore)

46

|

August 15, 2013

7%

alancing Act: Redington India’s performance every year in a way reflects the overall health of the computing industry as being the country’s leading distributor with almost all the leading IT brands under its kitty. But as we look at FY13, the obvious challenges the industry faced were quite evident as Redington’s growth went back to single digit from last year’s 18%.

The Pain Areas: As we dissect Redington’s FY13 business performance, like last year H1 was flat but it saw good traction in H2 FY13. The top line growth slowdown can be attributed to the huge degrowth in the components space with the TAM shrinking substantially.

Added to that, the lack of liquidity in the market space made collections a growing challenge during the course of the year. Growth of exclusive RD concept accentuated the challenge as the necessity for increasing the credit exposures to such partners steadily increased.

What Helped: But despite the challenges, what helped Redington in the second half of the year was uptake from the SMB space. Also Redington managed to secure a few long-pending large projects. Moreover, the good growth in the business of some of its smaller vendors in IT space, addressing niche segments helped it mitigate the lack of growth in its larger portfolios.

The strategy: The company adopted a multi-pronged strategy and consciously stayed focused on all available, viable business opportunities, especially in the infrastructure, software, and the enterprise space and it continued to engage strongly with partners who are active in the security, voice, data, and video space.

The Non-IT: Meanwhile in the non-IT division, the growth in Apple PC business helped a lot and the smartphone business kept up the growth momentum as well. The commencement of iPhone business in the distribution space, where Redington became the exclusive partner in the general trade category, helped maintain the growth momentum in this category. The digital printing solution business from its exclusive tie-up for HP’s Indigo portfolio showed great momentum as the photo-printing segment accelerated its shift to digital printing technology.

Summing Up: The focus during the year was on maintaining business hygiene by focusing on metrics like quality of inventory, efficient working capital deployment, control on manpower cost, sharp thrust on timely AR collection, and overall cost control—and this ensured a decent FY13 for Redington. www.dqindia.com

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A-15, Sector 62, Noida - 201307 Tel: 120-2470111 / 2470123 Fax: 120-2470124 Corporate Website: www.grapecity.com

Email: sales@componentone.co.in Website: www.componentone.co.in

THE DQ 20

10

Oracle India

Inaam Dus Hazaar

C

—SANDEEP MATHUR MD

www.oracle.com/in

2012-13

10,590

2011-12

9,208

Source: DQ estimates revenue (`crore)

48

|

August 15, 2013

15.01%

onsistent Performance: In FY2012-13, Oracle India clocked a healthy growth of 15%, considering the global slowdown in the ISV segment. This helped the company come within the ranks of India’s top 10 IT companies. Based on the performance, Oracle achieved revenues of `10,590 crore from its India operations in 2012-13. For Oracle Financial Services Software (OFSS, or what used to be i-Flex), had revenues of `3,500 crore. About 47% of its revenues come from services business, 29% from technology business, 8% from applications, 10% from hardware business and 6% from middleware.

The company claims to have 7,000+ customers across technology and applications division in India.

Database Dominance: In India, Oracle has a 63% share in the RDBMS market and is ahead of IBM. While the competition in the database market has heated up in the last few years, Oracle’s competitors are far behind in keeping pace with it. This has been one of the best performing segments for Oracle India in FY2012-13 during which it acquired a number of customers. Its engineered systems continue to contribute in overall business mainly led by database sales in India.

Sun-feast: With Sun server, storage, operating-system, and virtualization technology, Oracle continues to empower its portfolio in order to be able to offer end-to-end solutions. In India, Oracle has two India Development Centers as well as Indian hubs for Oracle’s global support, consulting and financial services operations. Through its network of channel partners, the company markets the complete range of Oracle products and services across India, to more than 1,000 channel partners and 7,000 customers in diverse industries.

Clouds will rain: Globally, Oracle has about $1 bn in revenues alone from cloud offerings, despite embarking on the cloud journey pretty late. In India, Oracle is witnessing adoption of cloud services across industries like IT/ITeS, telecom, banking and automobile and is thus trying to capitalize on the opportunity. Plus, this move will decide the future for the company. Oracle is also trying to woo customers for cloud through engineered systems-driven strategy.

Mid-market Focus: Mid-market continues to be a growth area for the company in India. The company reached out to SMB customers through 1,000 partners in India to offer affordable and integrated technology solutions. At present, the company boasts of about 4,500+ SMB customers in India.

www.dqindia.com

A CyberMedia Publication

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THE DQ 20

11

Dell India

Koshish Karne Waalon Ki...

U

—ALOK OHRIE President & MD

www.dell.com/in

2012-13

9,961

2011-12

8,662

15.00%

pping its Ante: Dell’s sweet spot was once PC and often times it has been seen as a PC company, but over the years it indulged in a shopping spree that saw it acquiring 19 strategic companies in a little over two years and 8 acquisitions alone in 2012 like AppsAssure, SonicWALL, Wyse Technology, Clerity Solutions, Make Technologies, Quest Software, Gale Technologies, Credant Technologies and one acquisition in 2013—Enstratius—made it indeed a formidable force in enterprise computing space.

Time to Harvest: But the key question is—this inorganically groomed Dell when stacked with global rivals like IBM to HP and others, how far it can continue to garner and eat into their market share is to be seen. Sure services are growing—globally revenues from enterprise solutions and services represented 34% of Dell’s revenues for the fiscal year 2013—a 4% gain over fiscal year 2012. And if one looks at India, Dell has the largest workforce outside of the US with more than 27,000 employees— covering sales and marketing, manufacturing, services, R&D, customer support and Dell IT. PC is Big: Dell has a significant presence on the PC side in India, right now it holds #3 position in India. But it needs to come out with much more appealing form factors to sustain its momentum. HP is making rapid inroads with its hybrid mobile products and with Lenovo also upping its ante gives Dell immense pressures on the PC market in India.

Joining Hands: On the channel side last year Dell announced a new GCC (Global Commercial Channel) structure, with a single point of contact for partners, to lead to higher productivity and improved time cycles and enable more customized programs to support the partners in the market. The new structure protected partner profitability by bringing consistent pricing across different Dell commercial businesses and offer the partners increased growth opportunities with solution-centric offerings and a broader end customer base. For instance, 25%-50% of Dell’s total commercial business comes from GCC and Dell invests heavily in its partners and offers over 100,000 training sessions a year to all partners globally.

In and Out: In a recent development Alok Ohrie joined Dell India as its new MD and president replacing Sameer Garde. Ohrie was earleir with IBM as VP, heading STG business and he will be responsible for driving growth for Dell’s India and global markets.

Source: DQ estimates revenue (`crore)

50

|

August 15, 2013

www.dqindia.com

A CyberMedia Publication

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THE DQ 20

12

HCL Infosystems

Intehaan Ho Gayi, Intezaar ki

U

—HARSH CHITALE CEO

www.hclinfosystems.in

2012-13

9,883

2011-12

10,754

Source: DQ estimates revenue (`crore)

52

|

August 15, 2013

-8.1%

nending Battle: Fraught with the challenges to rediscover its growth trajectory, HCL Infosystems struggled and sought revenues from new initiatives in FY13. Visible from fall in the topline revenues to the tune of 8% over last year, it can be easily gauged how arduous its journey has been to establish its new businesses to compensate the void of about `1,000 crore created by its telecom distribution, which suffered a huge setback as Nokia business shrunk.

Multi-pronged Approach: Working on its Aspire model to resuscitate a new life into its business, HCL management realigned the business worth and charted out future roadmap in learning, services, distribution and hardware and solutions business. HCL Learning is a recently incubated business and in early stages of lifecycle maturity while the services business is put on aggressive growth plans, given the opportunity in the managed services space. Its distribution business and hardware and solutions business are still not out of the woods. It created subsidiaries such as Digilife, HCPL, SI, learning, and care.

Multi-brand Distribution: The company has gone ahead with its multi-brand distribution strategy and added a number of brands to its portfolio. Even today, the larger chunk of its business (more than 50%) comes from distribution. It aims at making distribution business `10,000 crore in the coming years. The company’s distribution business portfolio expanded as it signed many leading OEMs across IT, consumer electronics, lifestyle products, and office automation as principals. Doing a little unconventional, it partnered with Dell for distribution of wide array of Dell’s enterprise products.

Sick Child: HCL’s PC business which is now reduced to single digits continues to be in ICU, as the global demand coupled with inherent issues leave a little space to grow. Last year, there were even rumors of it being sold to Lenovo. The company has created it a separate entity so that it does not clash with its distribution business. Maybe this is the reason, it has been able to bring Dell to its distribution portfolio.

Notable Wins: UIDAI awarded the company with one of the largest IT contracts for managed service provider. It also bagged deals on defense, ePDS, etc. However, it played a cautionary stance because of the payment issues related to government projects. It bagged some financial inclusion projects from banks such as the Central Bank of India, PNB, Dena Bank, Sarv UP Gramin Bank, etc. It had notable customer wins in the healthcare space and also got a number of projects in the middle east. www.dqindia.com

A CyberMedia Publication

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THE DQ 20

13

Cisco Systems India

Is Se Sab Kuch Judta Hai

P

—JEFF WHITE President, Cisco India and Saarc

2012-13

9,785

2011-12

8,891

Source: DQ estimates revenue (`crore)

54

|

August 15, 2013

10.06%

erformance: The year 2012-13 has been good for Cisco overall as well as Cisco India. Cisco made 14 acquisitions over the last 12 months, all of which were in cloud, recurring revenues and software. The India market in particular saw 50% growth for two consecutive quarters followed by 29% in the last quarter (announced in May 2013).

Market Leadership: Cisco claims to be number one in eight market segment categories it plays in and has gained market share, across categories. Cisco continues to lead the Indian networking market as per the latest update from IDC LAN tracker, May 2013 for CY Q4’12 with market share of 58.2% for switches and 62.2% for router segments.

Leadership Change: The year saw the abrupt exit of Naresh Wadhwa, but coming in his place was Jeff White, who is an old-timer at Cisco.

White has been with Cisco since 1997 and has held a number of leadership positions in the US and the Asia Pacific, Japan, and Greater China (APJC) region. Jeff’s appointment is expected to fuel growth and leadership for Cisco in India.

Network Security: The company reports gratifying growth rate for its network security business. Cisco launched Cisco Unified Access portfolio, which provides a secure, seamless, and integrated approach to create a borderless enterprise and helps address rapidly changing business needs of organizations across sectors.

Data Center: In the data center space, Cisco is relatively a new entrant (entered the market in 2008-09), but the company claims that its Unified Computing System (UCS) has over 20,000 customers globally and achieved top tier ranking.

Collaboration: Cisco’s collaboration portfolio is robust and its products are market leading brands—Telepresence, Webex, Jabber, and Unified Contact Center.

Digital Cable: TV Cisco has established itself as the leading provider of enhanced TV viewing experiences to more than 30 million Indian homes; a milestone that reinforces its leadership in the digital pay-TV solution market in India.

Government Solutions: As part of Cisco’s social inclusion projects, it worked with state governments in India to complete 600,000 student hours of education, 49,000 healthcare consultations, and 55,000 student hours in skills development. Cisco is also one of the technology partners with the Delhi Mumbai Industrial Corridor Development Corporation to provide ICT master planning to four cities.

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|

THE REAL COST

AUTHENTICATION TCO COMPARISON Management Costs

OF STRONG AUTHENTICATION

Solution Costs

Implementation Costs Server Solution

Assessing the Real Cost of Strong Authentication by comparing the Total Cost of Operation of On-Premise vs. Cloud-Based Authentication Solutions

175 150

COST ($K)

125

RIGHT

CONSIDER UP-FRONT MANAGEMENT AND IMPLEMENTATION COSTS

100 75 50

WRONG

25

CONSIDER UP-FRONT PURCHASE PRICE ALONE

10

50

100

250

500

USERS

Cloud Solution

175 150

60

SAVINGS IN TOTAL COST OF OPERATION

%

90

COST ($K)

UP TO

125

UP TO % REDUCTION IN ADMINISTRATIVE OVERHEAD COSTS

100 75 50 25 10

50

100

250

USERS

$$ FLEXIBLE OPEX PRICING! $$

99

.999

MANAGEMENT COSTS INCLUDE: %

SERVICE AVAILABILITY

Incident resolution Change installation System documentation Virus/security management Reporting Housekeeping Performance capacity management System software upgrades

Quality and Security standards Print admin User Management, Provisioning and On-boarding Storage management Token admin Billing and Invoicing

IMPLEMENTATION COSTS INCLUDE:

2013 2017 UP TO

"Gartner predicts that, by 2017, more than 50% of enterprises will choose cloud-based services as the delivery option for new or refreshed user authentication implementations, up from less than 10% today."

-Gartner Magic Quadrant for User Authentication 2012

99.999% Availability User data backed-up Resilience provided Support overhead removed Expert 1st and 2nd line support provided No up-front purchases Opex vs. capex No ‘x’ year renewal cycle Reduced environmental Concerns/ carbon footprint Proactive network monitoring

Proactive server monitoring On demand growth capability No-fork lift implementation Simple integration High level of security High level of data integrity Ability to focus on core business Multi-company/ department capability Multi-tier distributed management

Servers and server licenses Database Maintenance Disaster recovery sites/plans/testing

60% COSTS SAVINGS WITH A CLOUD BASED STRONG AUTHENTICATION SOLUTION

Choosing your authentication solution based on the solution cost alone is a misleading indicator for its Total Cost of Operation. When you carry out a real on-premise vs. cloud comparison you must take into account the overall management and implementation costs. It is clear that the cloud-based solution is more cost effective, with savings of up to 60%, depending on the number of users.

To learn about SafeNet Authentication Service and join a free trial visit http://safenet-inc.com/sas THE D ATA PR OTECTION COMPANY

SafeNet India Pvt. Ltd.

6 Floor, Tower C, Logix Technopark, Sector 127 Noida 201301, India Ph: +91 – 120 – 4020555 Email: info.apac@safenet-inc.com

THE DQ 20

14

SAP India

HANA...Bolo...Bolo

B

—SUPRAKASH CHAUDHURI MD, SAP India

www.sap.com/in

2012-13

8,500

2011-12

6,866

23.80%

ig Year: SAP completed 40 years this financial year and the company claims that 2012-13 was the biggest year ever in its history, both globally and in APJ. The company focuses on five markets covering 26 industries: Applications, mobility, databases, cloud, and analytics.

HANA: Clearly, SAP’s sweet-spot is HANA, its in-memory computing technology that is seeing rapid adoption globally and in India. HANA has many facets- it’s an appliance, it’s a type of database, and it’s a platform in itself. It suits both analytical and transaction processing. Fifty percent of HANA deals in Asia are from India, which speaks much about the runrate for HANA business in India. Marquee customers in this area include Essar Group and Usha International.

SME and Public Services: SAP’s India business has significant contribution from SME and public industries (education, healthcare, and government). In fact, 80% of SAP customers globally are small and medium businesses. SAP has been reaping the benefits of its focused efforts in the public services segment. Its ‘Made in India for India’ initiative resulted in the creation and launch of three HANA-based applications in the dairy, healthcare, and public security areas.

Applications: The applications business which is the mainstay for SAP brings in close to 50% of the revenue. While on-premise ERP continues to get adopted, the line of business applications on cloud is the major growth driver. Key growth segments are social media, CRM-on-demand, Business-by-demand, Ariba, SuccessFactors, and carbon footprint.

SAP says that it has 17 mn users on cloud globally.

Database: SAP’s acquisition of Sybase many years back has helped the company inch up in the database market, although it is still placed #4 behind Oracle, IBM, Microsoft. But the evidence of growth of Sybase installed base comes from the fact that database and related technologies now accounts for 25% of SAP’s revenue.

Mobility: Mobility is a thrust area for SAP and the company reports triple digit growth rate here although on a small base. Again, the enterprise mobility platform came in through Sybase, but the recent acquisition of Syclo has added strength to its offerings in the mobility segments. The company reports good adoption of mobility solutions on Syclo.

Source: DQ estimates revenue (`crore)

56

|

August 15, 2013

www.dqindia.com

A CyberMedia Publication

|

THE DQ 20

15

Mahindra Satyam

Hum Saath Saath Hain...

M

—CP GURNANI CEO

www.mahindrasatyam.com

2012-13

7,693

2011-12

6,396

Source: DQ estimates revenue (`crore)

58

|

August 15, 2013

20.28%

ega Merger: Tech Mahindra announced the formal amalgamation with Mahindra Satyam which had finally received all the necessary government approvals. The turnaround of Mahindra Satyam is symbolically complete with its announcement of an annual revenue of about `7,693 crore. Earlier, it beat the industry growth rate with over 20% increase in revenues compared to the last financial year.

Passing the Baton: One of the headlining changes in the last financial year was roping in Manoj Chugh as global head, business development.

He is quite active in implementing the young CEO program which encourages the organization to create an environment where every associate believes that he/she owns the place and takes complete responsibility and aligns with the mission of the company.

Add Ons: Mahindra Satyam won a large multi-year multi-million contract from a large APAC based Paper & Packaging giant for end-to-end ownership and business transformation for IT applications and infrastructure. They are also selected by a leading US based automobile company to develop and transform its warranty business. The company intends to leverage its alliance with Pega to create a global ‘One Warranty’ system for the customers. It also won a significant deal in enhancing manufacturing operations based on intelligent manufacturing processes for a large natural resources company.

On Geographies: Mahindra Satyam claims that it is seeing signs of recovery in the US though recession still holds down in parts of Europe. In Europe, acceptance of reducing some barriers that allows easier flow of technology from India and elsewhere is becoming a reality. Asia, Africa, and middle east were good while Australia and New Zealand were even better economically.

Vertical Strength: Manufacturing comes out as a strong vertical this year as the company sees an increased traction in it, particularly in the US and parts of Europe in countries like Germany, France, and Sweden.

Manufacturing has led the quarter with 9.9% growth. Technology, media, and entertainment have grown 1.4% while the rest of the sectors have shown a small decline. Manufacturing, aerospace, and discreet manufacturing are interesting to them. APAC continues to be a strong contributor as well. From a technology, media, and entertainment standpoint, the company observed that enterprise software is increasingly getting aligned with big data and data management initiatives. There is also an improved traction from the semiconductor space.

www.dqindia.com

A CyberMedia Publication

|

THE DQ 20

16

Tech Mahindra

Baabul Ki Duwaayen Leti Jaa...

S

—C P GURNANI MD

www.techmahindra.com

2012-13

6,873

2011-12

5,490

25.00%

Source: DQ estimates revenue (`crore)

|

A CyberMedia Publication

ynergizing Operations: Tech Mahindra completed its merger with Mahindra Satyam last quarter, fulfilling the commitment made in April 2009. This is one of the largest mergers in the Indian corporate space. The total head count now stands at 83,063. With this major development and powered by an entrepreneurial culture, Tech Mahindra is leveraging its collective expertise in cloud, analytics, social, security, mobility, and networks to create digital enterprises globally. The number of clients has grown from 131 to 150 clients organically.

The Year that Was: Over the year the company launched its new branch in Istanbul, and aims to develop Turkey as a near shore centre for specialized services. It established its first European testing lab in Sweden, and inaugurated a new development centre in Toronto for a banking client. Tech Mahindra entered a global partnership with ThingWorx for its machine-to-machine (M2M) solutions.

Key Wins: The company’s order book is brimming. Some of the deals won this year include a large reinsurer in Europe, a leading European mobile telephone major, one of the top 4 banks in Australia, a wireless broadband services provider in Africa, a South Africa based fashion retail company, an American Fortune 500 managed healthcare company, a mobile commerce solution company in New Zealand, a global nutrition, health and wellness company, a strategic energy and utilities account, a Fortune 10 energies and utilities company, a US wireless services provider, and a multi-million dollar system integration and managed services deal across 6–7 countries in Asia and Africa by a leading emerging market telco.

On Geographies: Tech Mahindra over the year continuously expanded on its geographical footprints. For instance, in FY13 it strengthened its presence in markets such as Latin America and Africa, and looked for higher opportunities in Europe. The company feels regions like Asia, Africa, and Middle East were good for them and they have been able to improve earning capabilities there by a fairly decent margin. The US business is growing and discretionary spend is coming, however, it continues to be extremely competitive. They are expecting best business results from Europe in terms of new businesses opportunities brought together by a diversified portfolio in telecom.

Up Ahead: As we look ahead Tech Mahindra need to look for new opportunities and service offerings like BI, analytics, cloud , M2M, network testing, and mobile data services among others. www.dqindia.com

August 15, 2013

|

59

THE DQ 20

17

Intel India

Thoda Hai Thode Ki Zaroorat Hai...

M

—DEBJANI GHOSH MD, South Asia

www.intel.com

2012-13

6,750

2011-12

6,406

5.37%

aking Efforts to Get Back in the Race: In FY13, Intel laid its entire focus on burgeoning mobility business to compete with Qualcomm and Broadcom in the mobile space. Intel’s dismal growth is a proof of how laggard the PC market has been in India and globally. It has to rely on other businesses such as data center, cloud, mobility, and security to sustain its outlook. In FY13, the company had a crawling growth of only 5% with revenues growing from `6,406 crore to `6,750. However, it has not entirely left its core PC business and continued to generate revenues from the under penetrated market.

Marketshare Erosion: Over the year Intel lost a chunk of market to its archrival AMD. In FY13, AMD was able to clinch 15% marketshare from Intel. The biggest blow came from the Uttar Pradesh government which chose AMD processor over Intel to offer laptops to students under the free laptop scheme. Similarly, Intel allowed its competitor to grab a meaty share in regional markets.

In order to strengthen its position in India, Intel conducted a number of programs to spread awareness about PCs in India. It also launched a nationwide campaign (mainly 10 states) to explain how a PC can change their lives. It carried the campaign under the National Digital Literacy Mission in collaboration with Nasscom.

Cloud and Data Center: The company is exploring opportunities in the cloud and data center space since it is a growing segment in the country. In FY13, the company partnered and invested in the data center space in India and invested $8.8 mn in an Indian data center startup called NxtGen data center and cloud technologies. Plus the company is working with service providers for virtualization and cloud.

Mobility: Intel is making frantic moves in the mobile and tablet space in the hope it would be able to give some competition to Qualcomm and Broadcom. A number of OEMs in fact unveiled tablets in the Indian market powered by Intel. But there was not much craze for them. Its moves on the iOS and Andriod platform and smartphone arena are also in line but in the nascent stage. Intel India organized a mobility road show in Bengaluru to outline its plan to accelerate new mobile device experiences across the company’s growing portfolio of smartphone and tablet offerings. The company is also set to play its trump with what it claims its low-power, high-performance microarchitecture named Silvermont and Intel Atom SoC for tablets.

Source: DQ estimates revenue (`crore)

60

|

August 15, 2013

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THE DQ 20

18

Microsoft India

Baadalon Ki Chhaon Mein

M

—BHASKAR PRAMANIK Chairman

www.microsoft.com

2012-13

6,122

2011-12

5,417

Source: DQ estimates revenue (`crore)

62

|

August 15, 2013

13.01%

ore Pain, Less Gain: In FY13, Microsoft came out with new versions of its flagship products—Windows 8, Office 365, Office 2013, etc,—the highest in its history. It was expected to witness a considerable traction for the new versions, mostly through upgrades, if not through new adoptions. However, the reality is something else. It crawled to grow at 13% compared to the previous year.

In the latter part, the company encountered slow adoption by enterprises, sluggish decision making in the government corridors, and lacklustre performance of the telecom sector. These issues might have contributed to the factors that forced Microsoft India to replace Sanket Akerkar with Karan Bajwa as its new managing director.

Choppy Waters: Microsoft’s Windows 8 was one of the ambitious launches in the company’s history. But the product did not take off as was imagined. Transitioning market effect seems to have affected its sales.

Maybe this was the reason that the company made quick changes into the operating systems and launched upgraded version—Windows 8.1 this year. Its endeavors to make it successful on multiple platforms—PC, tablet, and smartphones—were in the starting phase, despite many OEMs such as Sony, HP, Dell, Acer, etc, launched devices enabled by Windows 8.

Growth Drivers: Microsoft Enterprise Partner Group (EPG) customer revenue grew more than 250%. Also Microsoft added over 15,000 Azure customers in India. On an average, it added 1,500 new Indian customers every month for Windows Azure, thereby catapulting Windows Azure revenues by 150% on YoY basis. Key customers who adopted Azure are Maruti, Infosys, and Essar.

Its Windows server data center revenues jumped 150% YoY in FY13 while Systems Center by 60%. Server business revenue were in double digits too. According to IDC, its Hyper-V market share at the end of Q3 FY13 was 35.6% and Vmware share was 55.4%. Its SQL server premium revenues also grew by 25% YoY. Dynamics of Business: In FY13, the company had some notable customer wins. If the company is to believed, in the last four years it has added more than a customer a day for dynamics. It witnessed a healthy growth in retail (eg, Bombay Dyeing and SSPIL) for Dynamics AX business, while CRM online increased over 300% in FY13. Similarly, the Office 365 also brought cheers with customer acquisitions such as HT Media, Godrej, Croma, Bajaj Finserv. Also, Microsoft Lync quietly gained momentum with growth of about 50% in India.

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THE DQ 20

19

iGate Global Solutions

Jab Koi Baat Bigad Jaye

B

—GERHARD WATZINGER CEO

www.igate.com

2012-13

5,900

2011-12

4,823

Source: DQ estimates revenue (`crore)

64

|

August 15, 2013

22%

rand Matters: While the ouster of Phaneesh Murthy created a shadow on iGate’s brand, but overall FY13 augured well as it chased multimillion deals leveraging on its Patni acquisition.

The company’s outcome based business model created a flutter—for instance, last year it launched a highly visible marketing campaign for its ‘business outcomes’ proposition in its primary markets—North America and UK. The company worked with the goal of shifting the traditional IT outsourcing model from ‘hours worked’ basis to a strategic ‘outcomes’ based proposition.

Making it Work: All the new engagements of iGate are based on its iTOPS business outcome model, and the company says it has got huge value proposition and is increasingly gaining acceptance in the industry.

Its customer pipeline is strong and iGate has significantly enhanced its visibility with customers and the markets in general.

Fixing Things: Meanwhile in May 2012, the company delisted Patni from the Indian stock exchange and then also delisted its American Depositary Receipts (ADR) listing on the NYSE. To further simplify its corporate structure for enhanced governance and compliance, iGate changed the legal name of Patni to iGate Computer Systems and made similar name changes to a number of Patni’s subsidiary entities as well. So clearly corporate restructuring, continuing the success of a complicated integration process, the company subsequently commenced capital restructuring efforts to simplify the complex corporate structure resulting from the acquisition of Patni, consolidate its investor base in the US and enhance shareholder value.

Upping its Ante: In August 2012, iGate inaugurated a new facility in Loudoun County, Virginia. Made investment of over $1mn in this facility and said that it will allow it to deliver a wide range of technology consulting services for government agencies and businesses, and offer ‘designbuild-operate-maintain’ services for federal government projects. This expansion project is expected to create 250 new jobs over the next two to three years. iGate installed a 250-seat offshore development center for its client— the mining company, Rio Tinto in its special economic zone facility in Pune, India. Also iGate commenced development of a state-of-theart training center in Pune. Spread across over 1 mn sqft, this center will have the capacity to seat approximately 5,000 people in 500-seat training rooms. www.dqindia.com

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THE DQ 20

APC By Schneider Electric India

20

Thandi Hawa Yeh Chaandni Suhani

K

—ANIL CHAUDHRY Country President

www.apc.com

2012-13

5,508

2011-12

4,790

Source: DQ estimates revenue (`crore)

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15.00%

eeping Pace: APC Schneider’s IT business saw significant growth in the cooling solutions business, specifically in in-row and room cooling solutions. APC Schneider registered a growth of 15% in the IT business especially with data center and small office home office (SOHO) network segments. Services business registered substantial growth in market share as against last year driven by the launch of data center life cycle services. They saw growth in the data center and cloud space from telco and hosting services. The company sees large scale projects coming from the government. Overall, India posted good growth in IT but was weighed down by difficulty in financing for infrastructure projects.

Growth areas: Growth in SOHO has mainly been due to the penetration of the internet to more areas in India. APC Schneider has also seen growth in data center and cloud space from telco and hosting services. Another growing segment, they claim, is IT and ITeS, which they will continue to invest in.

With the acquisition of Uniflair and APW President, the company’s addressability of the market has increased by 15%. This business has grown rapidly in the past year especially in the telecom sector, fuelling growth for the company’s IT. The focus this year will be on end-to-end solutions.

Domestic Focus: The focus in India will be on a complete portfolio, focusing on an end-to-end solution. Value-add will include focus on the services business and engagement in the complete data center lifecycle management which includes managing data centers and energy efficiently.

The company also saw a significant change in leadership as it appointed Anil Chaudhry as its India head.

Strategy: The strategy for the current financial year includes IT as the main focal point—in critical power, UPS, etc. In the non-IT industries like healthcare, energy and pharma, critical power is a focus. Home business networking is an important domain in India and the needs to be addressed are very country specific. Datacenter services like software suite service is a grwth driver and data center infrastructure management(DCIM) is a big initiative for the company. The company has also increased its engagenment with channel partners, increasing the number from 6,000 to over 8,000.

Capitalize Opportunities: There has been a big shift in the IT market towards cloud with hosting environments, and the company claims that it is well positioned to capitalise on the opportunities. The company invests a lot in research and development activities.

www.dqindia.com

A CyberMedia Publication

|

The DQ 50 RANK

COMPANY

RANK

21

MphasiS

36

KPIT Cummins Infosystems

22

Lenovo India

37

Zensar Technologies

23

Savex Computers

38

Glodyne Technoserve

24

Capgemini India

39

Texas Instruments

25

Syntel

40

Tata Technologies

26

Acer India

41

NIIT Technologies

27

Samsung India

42

Hexaware Technologies

28

Aricent Group

43

Rolta India

29

CSC India

44

Compuage

30

Genpact

45

CMC

31

Zylog Systems

46

Core Education & Technologies

32

Sony India

47

Canon India

33

Mindtree Consulting

48

Infotech Enterprises

34

Polaris Software Lab

49

EMC India

35

Tulip Telecom

50

Rashi Peripherals

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A CyberMedia Publication

COMPANY

www.dqindia.com

August 15, 2013

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67

THE DQ 50

MphasiS CEO: Ganesh Ayyar

www.mphasis.com

Banking on BFSI

T

21 2012-13

5,323 16.71%

2011-12

4,561

he biggest shift for the organization last year was reducing its revenue dependency on its parent company HP. Earlier, over 60% of Mphasis’ revenue came from HP. Acquiring Digital Risk in the banking and capital market space in December changed their revenue mix, reducing their over-dependency on revenue from HP—which now stands less than 50%. Another area of growth was SMU-specialized market unit.

Mphasis has hired a consultanting company to define their go-to-market operations, classify accounts, and analyze SMU’s approach. They are building solutions like billing services and taking it to market. More alliances are being formed with companies in emerging technologies.

Mphasis claims it improved operational excellence from 70% to 90% by making investments and hiring Doctorates. Mphasis has also been focusing on IP and filed its first patent.

HIGHLIGHTS

•• Appointed Kumail Tyebjee as vice president and business leader of mobility service line •• Launched a new solution to automate processing of insurance applications

Source: DQ estimates revenue (`crore)

Lenovo India MD: Amar babu

www.lenovo.com/in

Right Moves

W

22 2012-13

ith a diversified product portfolio Lenovo during FY13, in addition to its traditional line of businesses, made all the moves to grow its smartphone business. It is gunning to garner enterprise mandates for its smartphones and trying to eat into BlackBerry’s market share.

Lenovo has a strong market share in the education segment. In FY13 its market share in education business was 24.6%, however, in Q4 FY13 the company exited at 26.6% market share with #1 rank—indeed an impressive performance in a closely fought battle with Acer. On an annualized basis, Lenovo’s overall PC market share in unit terms is in excess of 15% and Q1 FY13 was particularly good with market share going up to 17%.

Has been the leader in the enterprise space since six consecutive quarters.

5,315 28.00% HIGHLIGHTS

2011-12

4,152

•• #1 player in the Very Large Enterprise (VLE) segment •• Lenovo recently reached the 1,200 exclusive stores (LES) milestone in India in 2013, and

plans to reach the 2,000 mark by the end of the year Source: DQ estimates revenue (`crore)

68

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THE DQ 50

Savex Computers MD: Anil Jaggasia

www.savex.org

On a Winning Path

D 23 2012-13

4,681 58.30%

uring FY13, Savex Computers strengthened its position in DQ Top 50 rankings with a good topline growth. Over the year, the company broadbased its product portfolio and upped its delivery footprint. This has helped the company tide the difficult market conditions. What helped is its alliance with the leading vendors like HP, Samsung, Microsoft, Logitech, Acer, and others. Meanwhile the company’s headcount has also moved up from 478 in FY12 to 571 in FY13 which clearly shows its upward swing. Clearly, it’s an impressive perfomance in the cut throat IT distribution market and Savex is certainly the company to watch out for in FY14.

Under systems and devices the two growth drivers—smartphone with 1,877 crore and laptop 1,187 crore—contribute a major portion in company’s upward revenue followed by desktop with 271 crore and server 212 crore.

With more than 7,000 channel partners, retailers, corporate Rresellers, VARs, and system integrators company is moving towards its aim of addressing the SMB market.

HIGHLIGHTS 2011-12

2,972

•• Peripherals, consumables, and laser printers notched up the top slot contributing about

37% and 24%, respectively •• Aggressive focus on the SMB market

Source: DQ estimates revenue (`crore)

Capgemini India CEO: Aruna Jayanthi

www.in.capgemini.com

Winning Stride

C 24 2012-13

apgemini continues to perform better than its competitors in the services business. In FY13, the company maintained its growth trajectory with about 20% growth. From `3,830 crore, it revenues grew to `4,600 crore. No doubt growing footprint in the country has helped Capgemini globally to boost its business.

Its India center has helped it become a global firm with delivery centers across regions.

Out of the global strength of 1.2 lakh, the company has over 42,000 employees in India of which 20-25% cater to clients in Europe.

In order to further strengthen its operations through its India delivery center, the company is poised to increase its headcount to 70,000 by 2015.

To drive growth, the company chased verticals such as retail, utilities, tax, financial services, and smart metering with sizeable investments in market, customer management, and supply chain.

4,600 20.10% HIGHLIGHTS

2011-12

3,830

•• To increase its workforce to 70,000 people in India by 2015 •• Roped in Cognizant executive Natarajan Radhakrishnan to spearhead its consulting

practice Source: DQ estimates revenue (`crore)

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www.dqindia.com

August 15, 2013

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69

THE DQ 50

Syntel CEO and President: Prashant Ranade

www.Syntelinc.com

Continuing the Success Ride

T

25 2012-13

4,042 25.96 %

2011-12

3,209

he company has shown consistent growth YoY and its revenues are reflective of its performance. In FY13 too, Syntel added new partnerships across application management, business process management, mobility, and big data, with industry leaders such as Pega, Hortonworks, QlikView, and MicroFocus. Syntel has been invited to partake in large deal frameworks—comprehensive services for end-to-end lifecycle management for large conglomerates. These deals are spread across various specialties, and Syntel is winning an increasing ratio of such deals, highlighting their commitment to focus on capabilities and quality services. It also opened a new global delivery center in Tirunelveli and will be launching another one in Manila, Philippines towards the end of this year. These new centers will diversify and enhance existing delivery capabilities. It is also planning to invest $60-65 mn in emerging verticals such as cloud and mobility during this year. A total of 19 new customers were added in 2012.

HIGHLIGHTS

•• Nitin Rakesh rejoined as president with focus on business development •• Added 12 new customers duirng FY13

Source: DQ estimates revenue (`crore)

Acer India MD: Harish K. Kohli

http://www.acer.co.in

In Better Shape

F

26 2012-13

3,942 10.00%

2011-12

3,591

Y12 was a challenging year for Acer with growth falling to single digit. In FY13, the story was much better—it doubled its growth and reclaimed some of its lost ground. Over the year, Acer upped the ante on the retail space with an outreach program to address smaller towns through the gallery program—approximately 5,800 galleries and 1,070 towns currently.

Acer maintained its segmental focus with government, BFSI, K-12 and higher education, corporate and SMB mandates that worked well. In terms of partner strategy, the company strengthened its two-tier distributor model with focus on retail space through additional Acer Malls, Acer Points, and Acer Galleries. Overall the key wins from ELCOT, Gujarat Informatics, Government of Maharashtra, and Goa, AMTRON, Infosys, Mahindra & Mahindra, Manipal Academy of Higher Education, NIIT, Educomp, RGUKT, Max Life Insurance among others made it relatively a good year for Acer.

HIGHLIGHTS

•• Doubled its growth and reclaimed some of its lost ground •• The company strengthened its two-tier distributor model with focus on retail space

Source: DQ estimates revenue (`crore)

70

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THE DQ 50

Samsung India Country Head: Vineet Taneja

www.samsung.com

A Tablet-studded Galaxy

F

27 2012-13

3,624 23.18%

2011-12

2,942

Y2012-13 fared well for Samsung India despite the business imperative not being focused on its IT business. However, the entire focus was around mobility space which catapulted its growth. Thus, the company clocked the highest growth in the tablet market. The company rules the tablet market with #1 position, with a considerable margin from the #2 position held by Apple.

Ranjit Yadav who handled Samsung’s mobile and IT biz moved from the company, handling the baton to Airtel Executive Vineet Taneja. Perhaps this was an indication that the Korean company wanted to strengthen its position as a mobile brand in India.

While Yadav was ably helped Samsung grow all its businesses, Taneja is more inclined towards the mobility space.

Samsung, of course, is an undisputed market leader in the tablet space with about `1,999 crore clocking in from this business in India. Samsung’s Galaxy Tab in varied models helped the company to drive success.

HIGHLIGHTS

•• The company rules the tablet market with #1 position, with a considerable margin from

the #2 position held by Apple Source: DQ estimates revenue (`crore)

Aricent Group CEO: Frank Kern

www.aricent.com

Connecting the Dots

I

28 2012-13

2,957 0.99%

2011-12

2,928

n FY13, Aricent continued its focus on delivering R&D engineering services and software frameworks in the communications domain to some of the leading telecom equipment manufacturers, semiconductor vendors, and independent software vendors. With the rapid growth in the 4G/LTE market, Aricent saw a lot of traction for its LTE enodeB and EPC (evolved packet core) software frameworks and related R&D engineering services. It added more than 20 new clients to its LTE business in FY13, increasing its total LTE engagements to more than 50 accounts.

Overall, it added more than 50 new customers across various technologies, besides retaining and winning new businesses from its existing clients. Leveraging its deep domain expertise in communications technologies, the company is focusing on technologies such as software defined networking (SDN), Self-Organizing Networks (SON), voice over LTE (VoLTE), and Wi-Fi to fuel its future growth. As on March 31, 2013, Aricent group had 10,935 regular employees globally.

HIGHLIGHTS

•• Frank kern was appointed as CEO •• Appointed Eric D Buhrfeind as its senior vice president, global head of HR

Source: DQ estimates revenue (`crore)

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THE DQ 50

CSC India MD: Neeraj Nityanand

www.csc.com/in

Hard Times

I 29 2012-13

2,780 -1.87%

2011-12

2,833

n FY13, CSC India devoted time evaluating its strategy to reignite the business.

Hence the year was flat for the company and even suffered marginal degrowth due to reshuffle. The reshuffle brought a new head for India business, Neeraj Nityanand.

He replaced Brian J Manning. The slowing global market, particularly the US and Europe affected the company’s growth.

Meanwhile the company also started exploring Asia and Indian markets more closely.

The headcount came down to 23,500 from 24,000 last year. The key verticals where it saw good traction were BFSI, healthcare, manufacturing, and government.

It made moves to expand service portfolio with key acquisitions like Infochimps, a provider of big data platform-as-a-service. The company is thus making aggressive moves to accelerate the development of its data services platform, to quickly scale its big data business and offering customers advanced data analytics.

HIGHLIGHTS

•• Appointed new MD India, Neeraj Nityanand •• Challenging year due to global crises

Source: DQ estimates revenue (`crore)

Genpact CEO: NV Tyagarajan

www.genpact.com

Steady March

I

30 2012-13

2,612 56.13%

2011-12

1,673

n FY13, Genpact grew significantly with an organic growth rate of about 56%. Though the growth is less than what it witnessed last year, as the growth in FY12 was the direct impact of Headstrong acquisition. Its revenues grew from `1,673 crore to `2,612 crore. With a focus on the most promising industry verticals and solutions that integrate process, technology, and analytics, Genpact reaped on client loyalty.

Revenues from global clients grew significantly with 77% growth. Its business process management revenues grew because of banking and financial services, consumer packaged goods, life sciences and healthcare, and business services.

In FY13, it established 55 client relationships each contributing revenues of $5–15 mn, up from 41 such relationships in the previous year. The company’s attrition rate was at 25%, one point higher compared to 24% for the same period in FY12. Its annualized revenue per employee was $35,600 up from $33,400 in the previous year. It expanded its workforce from 58,600 to 60,200.

HIGHLIGHTS

•• High double-digit growth comes organically •• 77% growth in revenue from global clients

Source: DQ estimates revenue (`crore)

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A CyberMedia Publication

www.dqindia.com

August 15, 2013

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73

THE DQ 50

Zylog Systems CEO: Sudarshan Venkatraman

www.zylog.co.in

Going Gets Tough

A 31 2012-13

2,500 10.00%

2011-12

2,272

fter a trailblazing FY12, things slowed down—growth nosedived to 10% and this clearly reflects tough market conditions over the last year. For instance, consolidated net profit for FY13 was at `115.6 crore against `205.36 crore for FY12, a decrease of 43.4% on YoY basis. The company attributes the challenging financial year to the direct costs vis-à-vis the revenue have jumped 2.9% YoY which was due to re-deployment onsite costs due to several projects and manpower related issues which the company says are in the process of getting resolved during the FY14.

The PAT has also taken a sizeable hit primarily due to substantial increases in interest and depreciation charges. Zylog Systems raised $20 mn during the first quarter of the FY14 by diluting its equity capital by way of a GDR offering.

This would enable the company to meet its expanding capital expenditure needs for the FY14 and would also result in savings in interest costs.

HIGHLIGHTS

•• In the domestic sector, Zylog added a number of customers across industry segments •• Leverages on long standing global relationships for global account creation

Source: DQ estimates revenue (`crore)

Sony India MD: Kenichiro Hibi

www.sony.co.in

Switched to Channel Model

W

2012-13

2,387 8.01%

hile Sony rode on the back of VAIO success for two consecutive years, but FY13 saw a sharp decline in VAIO adoption. Its revenues crawled marginally from `2,210 crore to `2,387 crore with mere 8% growth. However, India is one of the growth territories for the company where it looks at multiple opportunities to accelerate its revenues from laptops, tablets, and digital camera business.

In FY13, the company embarked on to the channel model but suffered dip in sales due to its changed strategy. The company’s Kareena Kapoor campaign did not see any additions. Clearly, the global effect of slowing PC market caught its business in India too.

Like its competitor Canon, Sony faced a stiff competition from the smartphone makers who offered high-pixel cameras integrated into their smartphones. It affected the sales of entry level cameras in India. However, unlike Canon, it looks at Indian weddings as a growth opportunity.

While India is one of the fastest growing territory, Sony has to look at innovative solutions offered at a competitive prices.

2011-12

2,210

HIGHLIGHTS

32

•• Launched Sony VAIO Duo 11 •• Embarked on to the channel model

Source: DQ estimates revenue (`crore)

74

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For queries write to arvindr@cybermedia.co.in

THE DQ 50

Mindtree Consulting Co-founder and CEO: Krishnakumar Natarajan

www.mindtree.com

Heavy Structural Changes

M 33 2012-13

2,361 24.00%

id-sized IT provider Mindtree reported impressive reveneus for FY13. The topline growth of 23% is double the IT industry’s growth. But top management attrition is an area of concern for the company with some key exits in the recent past. FY13 also saw the company realigning its organizational structure as per recommendations by management consultant Bain & Co and divided its operations across four focused business segments. But the revenue guidance of $ 1bn in five years might be an uphill task given the current market realities to achieve that company needs to go on an inorganic spree.

In terms of business, the IT services revenue grew by 14.7%. Among verticals, telecom grew 32.2% followed by manufacturing & retail, which grew by 15.6% and BFSI which grew by 14.2%. Europe saw the highest growth among regions at 21.6%, followed by a 6% growth in the US. Infrastructure management and tech support grew by 41%, followed by development revenue that grew by 24%.

HIGHLIGHTS 2011-12

•• Announces an aggressive revenue target of $ 1bn in five years •• Embarks on leadership and talent grooming initiatives aimed at creating strong

1,905

leadership pipeline Source: DQ estimates revenue (`crore)

Polaris Financial Technology CEO: Arun Jain

www.polarisft.com

Banking on Products

B

oth top line and bottom line remained positive but Polaris did garner attention with media reports cited that the company is planning to sell its services arm and retain its product portfolio which it vends on intellect suite of solution for the BFS space. The company till now had denied it but did go for organizational restructuring.

It also expanded its core leadership by going in for a multi CEO model with each CEO responsible for one business unit and announced its intent to transition to outcome based model.

Polaris also signed a definitive agreement with US based Numerix, a leading provider of cross-asset analytics for derivatives valuation and risk management. The partnership will strengthen Polaris intellect risk and treasury product with Numerix risk analytics for Basel regulatory compliance.

34 2012-13

2,308

2011-12

2,052

12%

HIGHLIGHTS

•• Launched its 8012 FT—the world’s first design center dedicated to financial technology

Launched its Research, Innovation, and Development Center (RIDC) in Belfast, UK Source: DQ estimates revenue (`crore)

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THE DQ 50

Tulip Telecom CMD: Col HS Bedi

www.tulip.net

The Fall of Icarus

F

2012-13

2,299 -15.04%

Y13 is perhaps the worst year in Tulip’s history. It is not just about the negative growth it had but also about the debt on it. The company has around `3,346.79 crore liabilities (long-term and short-term) as on March 31, 2013. It has also defaulted to repay the Foreign Currency Convertible Bonds (FCCBs) which resulted in downgrading of the company’s credit rating.

Company’s revenue fell by 15% in FY13 from `2,706 crore to `2,299 crore. Given the bad financial health of the company, it has approached the Corporate Debt Restructuring (CDR) Cell to restructure its debt. It was on huge expansion plans in the previous year and had also gone through management restructuring. In addition, like many companies working on government projects, Tulip also has a lot of capital blocked in government projects.

In current circumstances, the outlook looks hazy as it continues to struggle and report huge losses. It would be no surprise if its revenues slip even more next year. Its data center business does not seem to pay off well from which it was expecting a revenue of `1,000 crore.

2011-12

2,706

HIGHLIGHTS

35

•• Revenues are on a downward ride with 15% negative growth •• Challenged with liabilities of `3,346 crore

Source: DQ estimates revenue (`crore)

KPIT Cummins Infosystems CEO & MD: Kishor Patil

www. kpitcummins.com

Racing Ahead

S

2012-13

2,239 49.27%

tanding tall at a revenue of `2,238 crore in FY13, KPIT reported a whopping growth of 49%. The company’s sales grew by 14% to `613.21 crore in AprilJune quarter, meeting the market expectations. The US contributed about 74% of the revenue while Europe and the rest of the world accounted for 13.12% and 11.9%, respectively. Over the year, KPIT provided milestone based discounts to some customers which had an overall impact of around 100 basis points. Effective from April 1, 2013, KPIT Cummins gave salary hikes to all its offshore and onsite employees.

The company also entered into a strategic alliance with Icertis to jointly deliver high quality ERP solutions on the cloud to their customers. This integration will deliver the first end-to-end Windows Azure-based transportation management solution in the marketplace. KPIT had filed 40 patents in the last two years.

Company has joined Infor Partner Network to re-sell and service Infor’s leading business application software. The partnership will expand the geographic reach of Infor and its products in the fast growing geographies of India, Sri Lanka and Banglades.

2011-12

1,500

HIGHLIGHTS

36

•• Kishor Patil, CEO & MD was nominated as a finalist for Ernst & Young entrepreneur of the

year, India 2012 award Source: DQ estimates revenue (`crore)

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THE DQ 50

Zensar Technologies CEO: Ganesh Natarajan

www.zensar.com

Boosted by Manufacturing, Insurance

Z

37 2012-13

2,114 18.63%

2011-12

1,782

ensar Technologies reported 19% growth in FY13 as company’s revenues grew over last year from `1,782.48 crore to `2,114.52 crore, and the profits after tax grew by 10% from `158.71 crore to `174.53 crore.

The success of the vertical model for Zensar is visible from performance of the two key verticals—manufacturing and insurance—which grew by 28.4% and 26.7%, respectively during the year. In last six months of FY13, it signed 17 multi-million dollar deals. The most significant of these deals include Assurant Health, where Zensar will assist the client in meeting challenges posed by the continuing implementation of the provisions of the Affordable Care Act of 2011.

The company performed well despite challenges in the global markets. In the latter part, the company saw situation improving in Europe. Zensar fully integrated Akibia, which it had acquired in 2010, strengthen its infrastructure management portfolio. Plus, the currency crises in India also helped the company.

HIGHLIGHTS

•• Manufacturing and insurance grew 28% •• Zensar wins over $21 mn deals in October

Source: DQ estimates revenue (`crore)

Glodyne Technoserve CEO: Annand Sarnaaik

www.glodynetechnoserve.in

Embracing Degrowth

F

38 2012-13

2,090 -21.19%

2011-12

2,652

Y13 turned out a struggling year for the company like any other company involved in government projects. Glodyne’s growth trajectory came to halt and witnessed degrowth of 21%. The company became the victim of cash flow and suffered losses. It clocked revenue of `2,090 crore against `2,652 crore last year. Not only the topline declined, but also the bottomline pangs emerged.

In addition, its acquisition of US based companies DecisionOne and Comat Technologies did not seem to pay off, depriving the growth it was riding on for the last few years.

With more than 1,600 employees in North America, DecisionOne is still not integrated with Glodyne, an issue hurting its revenue.

While there was no valuable addition to customer portfolio in FY13, the revenues came largely from long-term contracts. It had successfully completed ‘E-Shakti’ labor management project in Maharastra last year. The company’s social and financial inclusion projects are still a benchmark which continued to pay.

HIGHLIGHTS

•• It registered degrowth of 21% in FY13 •• DecisionOne merger is still pending

Source: DQ estimates revenue (`crore)

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THE DQ 50

Texas Instruments MD: Santhosh Kumar

www.ti.com/ww/in

Year of Introspection

F

Y13 brought in some bad news to TI when globally it decided to cut 5% of its workforce—about 1,800 employees. This had its ramifications in India as well. As per reports by December 2012, TI had laid off about 500 employees in India and had completely closed one of its business units. With these cost cutting measures, TI globally intends to save around $400 mn. Industry analysts aver that TI’s mobile chip business had gone into rough weather as increasingly OEM’s use their own home grown chips thereby, reducing their dependence of third party chip makers like TI. In this backdrop, Bobby Mitra, TI India’s MD for the last 12 years also moved out to take a global role and was replaced by Santhosh Kumar who assumed as its new MD for India.

39 2012-13

2,060

2011-12

1,872

10%

HIGHLIGHTS

•• Inked strategies to focus on more profitable segments •• Appoints Santhosh Kumar as its new MD for India

Source: DQ estimates revenue (`crore)

Tata Technologies CEO and MD: Patrick McGoldrick

www.tatatechnologies.com

Solid Performance

T

2012-13

2, 045 22.00%

his company founded in 1989, secured their position among the top 50 companies in FY12. The company also signed strategic partnership with Developing Complete Vehicles (VPD). Tata Technology is also the only India based engineering services organization capable of delivering a full vehicle programme like EMO electric vehicle study. The company has also got a combined global work force of more than 6,300 employers serving clients worldwide.

During FY13 the company achieved a major milestone of crossing `2,000 crore in top line revenues. In tandem it posted an impressive `300 crore in PAT. The company attributes the impressive traction in its ability to garner long term multi-year engagements that had manifested in good revenue yield. Last year introduced several new offerings, the significant being its Global Engineering Centre (GCC) offering that provided its customers a competitive advantage beyond traditional offshoring as it distributes responsibility for engineering and product innovation across global teams without the segregation of low to high complexity work regionally.

2011-12

1,670

HIGHLIGHTS

40

•• Enhanced its position in industrial equipment sector by acquiring Cambric Corporation

Ratan Tata retired from the Tata Technologies board last December Source: DQ estimates revenue (`crore)

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79

THE DQ 50

NIIT Technologies CEO: Arvind Thakur

www.niit-tech.com

Maintaining Stable Growth

T

41 2012-13

hough NIIT Technologies grew 28% YoY in FY13 maintaining its growth momentum by growing at the same rate over the previous year, but export revenue went down by 8% and contributed only 27% as compared to 35% last year. Last year, company acquired a development center at Manila, Philippines which helped them to increase global delivery capability and geographic footprint.

Around 38% of its revenues were derived from the US market, 39% from Europe and the Middle East, and 23% from Asia Pacific and India. Travel and transport showed maximum traction with 38% growth and contributed to 40% of total revenues. Other segments of focus like BFSI, manufacturing, and government contributed to 32%, 7%, and 8% of the revenue mix respectively. Revenues from NIIT Tech’s top five clients expanded by 37% during FY13.

2,021 28.00% HIGHLIGHTS

2011-12

1,576

•• Added 796 people during the year taking the total head count to 8,158 •• The company also achieved #6 rank in DQCMR’s ‘Best IT Employers Survey 2012’, an

industry-wide employee satisfaction study Source: DQ estimates revenue (`crore)

Hexaware Technologies Chairman: Atul Nishar

www.hexaware.com

Entering into the Big League

F

2012-13

2,019 39.24%

ocus on core strengths paid the company with a healthy growth of 39% in FY13.

Its revenues grew from `1,450 crore to `2,019 crore. For the last 10 consecutive quarters, Hexaware has delivered a revenue growth in excess of 6% QoQ (CQGR) through organic means, which is well above the industry average.

For the last few quarters, the company’s profitability metrics have been superior in comparison to its peers, specifically when the global markets were in muddy waters. The company continued to grow and expand with a new delivery center in Dallas in the US with a capacity for 150 engineers. Besides, it has global delivery centers in Mumbai, Chennai, Pune, Nagpur, and Bengaluru in India; and three Nearshore Delivery Centers at Saltillo in Mexico.

It bagged a number of fat deals in markets such as US and Europe. It signed a large deal, with revenue estimated at $30 mn, with an existing Fortune 500 client in the US for a period of 3 years. It is also focused on verticals such as healthcare and insurance to explore the opportunities. All in all, its top 10 clients contributed 50% of its revenues.

2011-12

1,450

HIGHLIGHTS

42

•• Rajesh Kanani appointed as CFO •• Expanded reach and opened delivery center in Dallas

Source: DQ estimates revenue (`crore)

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THE DQ 50

Rolta India CMD: Kamal K Singh

www.rolta.com

Steady March

I

2012-13

2,011 8.12%

n FY13, the company continues to grow in single digits but the growth trend is encouraging, given the line of business which has contributions from exports and domestic markets. With 8% growth, its revenue went from `1,860 crore to `2,011 crore.

The growth partly comes from inorganic moves as Rolta acquired AdvizeX, a US based company. The acquisition will add over 2,500 customers to Rolta’s customer base. The company also established strategic global partnerships with Oracle and SAP. It is also engaged in a project to develop a sophisticated traffic and environment management solution for the City of Nanjing, China in preparation of the upcoming Youth Olympics. Rolta won a contract for complex spatial adjustments for field assets in support of a Smart Grid initiative at a large utilities company in southeast United States. It also won a prestigious contract for the development and implementation of a comprehensive GIS system for the Saudi Ministry of Interior. India’s largest petroleum company recently awarded a follow-on project for storage terminal design and engineering information management solutions to Rolta.

2011-12

1,860

HIGHLIGHTS

43

•• Bagged $4 mn deal in North America from a Fortune 100 company •• Acquired a US based company AdvizeX

Source: DQ estimates revenue (`crore)

Compuage MD: Atul H Mehta

www.compuageindia.com

Growing Clout

T

44 2012-13

1,961 23.00%

2011-12

1,598

he company has been focusing on its IT and telecom verticals as it has identified many opportunities in these areas. During the year, Compuage Infocom strengthened its relationship with HP. It has become a disitributor for HP PCs in Karnataka and HP display products. Compuage Infocom also signed up with other brands like Liteon optical products and Toshiba flash products. The company’s terretories got enhanced in the Microsoft hardware products. Compuage Infocom also increased its territories in the Samsung smartphones and tablet businesses.

Being small is seen as an advantage by Compuage Infocom, as it is very likely to grow more than the IT industry’s growth rate. Despite the economic slowdown, Compuage continues to strengthen its team, infrastructure, systems and process and be better prepared for the years ahead. To stregnthen ties with partners, Compuage Infocom introduced its monsoon incentive scheme Rain Gain to reward them based on their billing.

HIGHLIGHTS

•• Asus Technology appointed Compuage as an Authorized Service provider for various products.

•• ADATA tied up with Compuage for its DRAM business across India.

Source: DQ estimates revenue (`crore)

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81

THE DQ 50

CMC MD & CEO: R Ramanan

www.cmcltd.com

Aggressive Moves

C

45 2012-13

1,941 30.97%

2011-12

1,482

MC has shown positive growth with 31% increase in FY13. During the year, it implemented a ‘Pit to Port’ solution, offering a mining analytics suite, for mining companies. The company also deployed a state-of-the-art solution for Public Transit (Bus) Arrival Time Prediction for a World Bank funded project and the solution is based on a fully designed and developed telematics solution called ‘Nirdeshak’.

CMC has embarked on a unique job-enabling business model for offering training in skill enhancement and certification. To this end, it has tied up with a renowned vocational training service provider from New Zealand to offer such training from the current financial year.

To become top 20 SE&I company, CMC 3.0 strategy has been formulated. The strategy is based on an outside-in approach to customers, markets, building strong long term relationships and continuously moving up the value chain with customers.

HIGHLIGHTS

•• Appointed Ashok Sinha, former CMD, BPCL, and Prof M S Ananth, Ex-director, IIT

Madras as its independent directors Source: DQ estimates revenue (`crore)

Core Education Global CEO and Chairman: Sanjeev Mansotra

www.core-edutech.com

Riding High

T

46 2012-13

he company’s success story continued in FY13 as well. It received orders for ICT implementation in West Bengal worth `30 crore and an order worth `7.47 crore from the Department of Social Justice, Maharashtra for providing vocational training to 15,640 students from 2012 to 2014. The West Bengal Electronics Industry Development Corporation (WBEIDC / WEBEL), Kolkata has also awarded the company an order for operation and management of skill development academy with an expected revenue of `3.50 crore, and from the State Urban Development Agency (SUDA), Raipur, Chhattisgarh to impart training to 14,000 unemployed urban poor youths in 25 districts in seven different courses with an expected revenue of `9.78 crore.

It also bagged an order worth `157 crore from the Himachal Pradesh government for providing computer-aided learning solutions in 1,471 schools across 12 districts of the state.

1,907 16.42% HIGHLIGHTS

2011-12

1,638

•• Appointed Harihar lyer as independent director •• Signed an agreement with the Himachal Pradesh government for implementing next-

generation solutions for teaching and learning Source: DQ estimates revenue (`crore)

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THE DQ 50

Canon India CEO: Kazutada Kobayashi

www.canon.co.in

Aggressive Moves

I

n FY13, Canon India grew by 13% with revenues growing from `1,636 crore to `1,850 crore. It signicantly deepened its customer base with wins like Ranbaxy, Maruti Suzuki, Yes Bank, and legal firm Anand. Canon also enhanced its managed document services business which has about 86 clients. Out of the `250 crore market for managed document services, Canon aims to clinch about `100 crore business. The company also strengthened its camera business with 40 models in its kitty and intends to capture 45% marketshare in the DSLR category and 25 % in the digital compact camera segment in 2013.

However, Canon decided to do away with its entry-level compact cameras in favor of more advanced models because the company is facing a stiff challenge from the rise of smartphones, most of which are packed with high-pixel cameras. It had an impact on the sales as well. Plus it reduced the prices of some of its cameras to catch on the race.

47 2012-13

1,896 15.89%

2011-12

1,636

HIGHLIGHTS

•• Expanded its consumer and office imaging service facilities in Rajasthan •• Unveiled three new in-studio printers

Source: DQ estimates revenue (`crore)

Infotech Enterprises CMD: BVR Mohan Reddy

www.infotech-enterprise.com

Impressive Gains

A

nother good year and the healthy financials sums it all. In FY13, revenue and net profit grew by 21% YoY and 43%, respectively. The company’s other achievement over FY13 relates to its significant improvement in Free Cash Flow (FCF)—FCF generated was `112 crore vs `51 crore last year and it is the highest ever.

Employee gross addition for the year was 3,092—highest ever. Infotech also added 64 customers during the year, 34 in engineering and 30 in UT&C—which crossed milestone of $100 mn revenue in FY13. Utilities and Telecom BU posted YoY growth of 32.1% in INR terms and 16.8% in US Dollar terms. Meanwhile the Content BU for the full year achieved 26.3% YoY growth in INR terms. Infotech also opened a new SEZ facility inaugurated at Kakinada.

48 2012-13

1,873

2011-12

1,553

21 %

HIGHLIGHTS

•• Recognized as ‘Supplier of the Year 2012’ in the International category by The Boeing Company •• Q4 was good with significant customer wins

Source: DQ estimates revenue (`crore)

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83

THE DQ 50

EMC India President, EMC India & Saarc: Rajesh Janey

www.india.emc.com

Big Wins

E

MC India’s revenue is estimated to be Rs 1,847 crore, including Rs 891 crore from the EMC Center of Excellence, this fiscal. According to the company, 2013 was marked the year of transformation with the biggest ever quarter for EMC India.

For the Isilon and BRS segments, the fourth quarter was the best ever. The company recorded a mid-market growth of 20% YoY, while enterprise growth was at 31% YoY, comprising BFSI’s 210% growth and government’s 70% growth. It bagged the biggest order from UID and another big deals from Green Plum.

Among customers, BFSI led the charge with 34%, manufacturing contributed 14%, and government 19%. The company hosted a series of successful events which included nearly 4,500 attendees and over 2,000 attendees at channel led events.

49 2012-13

1,847

2011-12

1,766

4.59%

HIGHLIGHTS

•• The company’s key focus areas for 2013 are cloud, big data, trust, flash, software defined

storage, and cloud storage Source: DQ estimates revenue (`crore)

Rashi Peripherals CEO: Suresh Pansari

www.rptechindia.com

Right Moves

D

espite various market challenges, Rashi managed a good year. The growth was across—including components for DIY PC, notebooks, networking, and smartphones. Besides channel, retails, and LFR, Rashi in FY13 also focused on enterprise business and non-metro business grew two times faster than metro.

Meanwhile the company started a new corporate branding to promote the company as a brand to the customers as well as the vendors. Over the year, the company commissioned a survey with GFK to gauge market perception. In the survey, Rashi emerged as a strong relationship oriented organization with high scores on channel friendliness and partner involvement and in partners view it is perceived one among the top 3 distributors in India.

50 2012-13

1,792

2011-12

1,502

19%

HIGHLIGHTS

•• Best new distributor award by Schneider •• Corporate office moved to a 20,000 sqft new office in Mumbai

Source: DQ estimates revenue (`crore)

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The DQ 100 RANK

COMPANY

RANK

COMPANY

51

TPV Technologies

76

Intex Technologies

52

Iris Computers

77

AGC

53

Dimension Data

78

Trimax IT Infrastructure and Services

54

Neoteric Informatique

79

Xerox India

55

Ybrant Digital

80

Geometric

56

Symantec India

81

ITC Infotech India

57

Vakrangee

82

Network Appliance India

58

Prithvi Solutions

83

Synechron Technologies

59

Moser Baer India

84

NIIT Ltd

60

Asus India

85

NCR India

61

Apple India

86

Mastek

62

Supertron Electronics

87

SFO Technologies

63

Infinite Computer Systems

88

Sify

64

Birlasoft

89

CA Technologies India

65

SunGard India

90

Geodesic Information Systems

66

3i Infotech

91

Take Solutions

67

Sonata Software

92

Adobe Systems India

68

Huawei India

93

Diebold India

69

Persistent Systems

94

LG India

70

Seagate India

95

Onmobile

71

Quest Global

96

Juniper Networks

72

CMS Infosystems

97

Ricoh India

73

TE Connectivity

98

Fortune Marketing

74

Sapient India

99

Omnitech Infosolutions

75

Spanco

100

Financial Technologies India

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85

THE DQ 100

Director: Seema Bhatnagar www.tpv-tech.com

TPV Technologies

In FY13, the company grew by almost 20% as the revenue increased from `1,440 crore to `1,725 crore. Though the company strengthened product portfolio but the major revenue contributor was distribution network. In addition, TPV Technology has turned its India operations into a wholly owned subsidiary—TPV Technology India.

This will be followed by investment of around `0.2 bn in the Indian operations.

Looking at growth avenues, the company plans to set up a manufacturing plant in India.

51

2012-13

1,725 19.79%

2011-12

1,440

HIGHLIGHTS

•• Turned its India operations into a wholly owned subsidiary •• Plans to set up a factory in India

Source: DQ estimates revenue (`crore)

Chairman: Sanjiv Krishen www.iriscomputers.net

Iris Computers

Iris computer secured a healthy 36% growth in FY13. The company bagged a large order from Himachal Pradesh government worth `30 crore to supply 3,000 units of K-yan, a computer cum projection system, along with smart boards. They have also won `25 crore business order from the Education Department, Government of Goa. Under the Cyberage Scheme run by Goa Government, the education department distributed 15,900 laptops to the higher secondary school students.

52

2012-13

1,724 35.86%

2011-12

1,269

HIGHLIGHTS

•• Defenx appointed Iris Computers to distribute its entire range of security products •• BPE appointed Iris Computers as its national distributor

Source: DQ estimates revenue (`crore)

CEO, India: Kiran Bhagwanani www.dimensiondata.com

Dimension Data

Dimension Data signed contracts with three government organizations including Employees Provident Fund Organization (EPFO), Indian Oil Corporation (IOCL), and Punjab Treasury. BSNL and Dimension Data jointly launched six internet data centers. They have signed 15 clients for the cloud services launched in May. It also launched the next generation of its managed services for videoconferencing. Globally, Dimension Data aims to double its sales over the next five years to $12 bn.

53

2012-13

1709 15.01%

2011-12

1486

HIGHLIGHTS

•• Dimension Data won 28 awards at Cisco Partner Summit 2013 •• It was recognised as 2012 Microsoft country partner of the year for India

Neoteric Infomatique

Source: DQ estimates revenue (`crore)

CEO: Paras H Shah www.neoteric.co.in

Neoteric upped its stature significantly in FY13 and it’s quite an eventful year. The company also leveraged its partnerships with leading vendors. One of the few distributors with a strong vertical orientation as well—bagged an award for its ‘outstanding performance in education vertical’ in NEC Asia Pacific Business Partner Conference 2012. Also announced the integration of its Converged Technology Solutions (CTS) Services arm into F1 Info Solutions and Services.

54

2012-13

1,624

2011-12

1,400

16%

HIGHLIGHTS

•• Secures the ‘highest sales growth rate for the last 5 years APAC region at the 9th Asia

Source: DQ estimates revenue (`crore)

Pacific distributors’ meet 86

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THE DQ 100

Ybrant Digital

Chairman & CEO: Suresh Reddy www.ybrantdigital.com

With approval of the High Court of AP, the name of the company has been changed from ‘LGS Global Limited’ to ‘Ybrant Digital Limited’. The company owns premium brands like Lycos, Gamesville, Tripod, and Angelfire which generates over 1.5 bn searches, 34 bn impressions per month. Some of its clients include ICICI Bank, P&G, Vodafone, Qatar Airways, Star India, and Tata Motors.

55

2012-13

1,601

2011-12

1,263

27%

HIGHLIGHTS

•• Commencing work with MindAd facilitating optimal positioning of ads for its clients on

Source: DQ estimates revenue (`crore)

Google search result MD: Anand Naik www.symantec.com

Symantec India

Symantec grew impressively—thanks to the ever growing threat landscape and growing opportunities in cloud and BYOD. Verticals that saw good traction were manufacturing, automotive, IT/ITEs, and insurance among others. Aggressive focus was on areas like storage, cloud, and data recovery. Symantec also tried to improve its connection with channel partners and engaged with them more proactively over the year. The company intends to double its growth in India over the next three to four years.

56

2012-13

1,578

2011-12

1,218

29%

HIGHLIGHTS

•• Topped the DQ Customer Satisfaction Audit (CSA) with #1 rank for security •• Introduced integrated backup and de-duplication appliances in India

Vakrangee Software

Source: DQ estimates revenue (`crore)

Chairman: Dinesh Nandwana www.vakrangeesoftwares.com

FY13 may have seen the topline growth for the company by 15%, but it has also been fraught with issues relating government payments. For a number of e-Governance projects it bagged, it was unable to pay salaries to its employees for a significant time as the government took a lot of time to release money. However, it bagged numerous e-Governance projects in Rajasthan and Maharastra. It bagged a CSC project in Rajasthan worth `750 crore.

57

2012-13

1,556 14.58%

2011-12

1,358

HIGHLIGHTS

•• Struggled to maintain bottomline because of the cashflow issues in government projects •• Bagged new e-Gov project in Rajasthan and Maharastra

Prithvi Solutions

Source: DQ estimates revenue (`crore)

MD: Vuppalapati Satish Kumar www.prithvisolutions.com

After 3 consecutive years of top line de-growth, Prithvi manages to post a double digit positive growth during FY13. Last two years can be termed as a period of regrouping for the company which did face a range of business challenges. As part of its rebound strategy, the company exited from low margin businesses and concentrated on high growth verticals. While telecom and BFSI are the two major verticals, it also upped its ante in other verticals like healthcare and retail.

58

2012-13

1,472

2011-12

1,230

20%

HIGHLIGHTS

•• Focus on high margin verticals •• Need to sustain the growth momentum |

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Source: DQ estimates revenue (`crore)

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87

THE DQ 100

Chairman: Deepak Puri www.moserbaer.com

Moser Baer India

For the last few years, Moser Baer is struggling to identify new revenue streams and thus, has decreased its focus on the optical disk and IT business. The company is reaping its past prestige with revenues at `1,436 crore in FY13. However, once in a while it tries to strengthen its external storage segment with pygmy launches. Last year, the company launched flash memory thumb drives/pen drives protected with fingerprint biometric. The private data on the flash drive can only be accessed by using users’ fingerprint.

2012-13

59 1,436

HIGHLIGHTS

•• Focusing more on solar business •• Launched biometric pendrive

Source: DQ estimates revenue (`crore)

Regional Director – India, SA & ME: Levis Su www.in.asus.com

Asus India

Despite growth, the market Asus competes is an extremely competitive one.

Moreover the components business of major distributors has taken a hit during FY13, making it much more grim for the industry. Asus per se, its components business clocked around `400 crore and the rest had come from the system business. To up its numbers on component and its other products, Asus appointed Redington and Ingram as its ND. The company also worked on taking its retail outlets to tier-2 cities.

60

2012-13

1,430 73.11%

2011-12

1,100

HIGHLIGHTS

•• Launched world’s first AMD based mother board to feature PCI Express 3.0 •• Promotes Peter Chang as country manager for India

Source: DQ estimates revenue (`crore)

CEO: Manish Jha www.apple.com

Apple India

Apple continues to steer forward in India, seeing a phenomenal growth of 73% in FY13. Its revenues rose from `822 crore to `1,423 crore. The company expanded its reach through its iStore network in many cities. With `823 crore coming alone from iPad sales in India, Apple is the #2 tablet player in the Indian market after Samsung.

The company also intends to launch a number of low-cost products in the market.

2012-13 2011-12

61 1,423 73.11% 822

HIGHLIGHTS

•• Expanded its network of iStores in the country •• Became #2 player in the tablet market in India

Supertron Electronics

Source: DQ estimates revenue (`crore)

CEO: Vishnu Kumar Bhandari www.supertronindia.com

Supertron Electronics maintained its stability in the distribution circle. The topline shot upto `1,408 crore from `1,189 crore in FY12. The new tie-ups with IT hardware majors such as Dell and Toshiba contributed to its revenues. It remained a strong player with Dell accounting for 35% of its total revenue. Also, it took up LG distribution for its DVD-RW products. Seagate remained the third-most important brand for it.

62

2012-13

1,408 18.42%

2011-12

1,189

HIGHLIGHTS

•• Dell contributed 35% of its revenues •• Increased focus on its pan-India presence rather than regional 88

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THE DQ 100

MD & CEO : Upinder Zutshi www.infinite.com

Infinite Computer Systems

Infinite’s strategy during FY12 was to move towards mobility. Despite the averageto-bad economic conditions, the revenue has increased by 30% in India. 90% of this business came from its top 10 clients. It gained well from the revenue-sharing model that the entire industry is gradually opening up to. Divided the company into three independent units—IT services, R&D, and products—for more profitablity with a focused and dedicated leadership team for these units.

63

2012-13

1,392

2011-12

1,056

32%

HIGHLIGHTS

•• Announced the launch of RCS—allows network operators to offer TELCO-grade

Source: DQ estimates revenue (`crore)

enhanced messaging services to mobile subscribers CEO : Preeti Das www.birlasoft.com

Birlasoft

Birlasoft considers that its ability to offer both technology and business solutions and its customer-centric strategy as its key USP. This customer orientation helped it deepening its client mandates across verticals over FY13. A testimony to that came when it got ranked 72 amongst 2012 Global Outsourcing 100 service providers in the global outsourcing 100 list published by IAOP (International Association of Outsourcing Professionals). The IAOP in its evaluation factored 4 parameters like—size and growth, customer references, organizational competencies, and management capabilities.

64

2012-13

1,351

2011-12

1,277

6%

HIGHLIGHTS

•• IAOP’s recognizes Birlasoft’s key strength as ‘customer references’ •• Good traction across verticals—BFSI, insurance, and emerging ones

Source: DQ estimates revenue (`crore)

MD : Atul Sareen www.sungard.com

SunGard India

This company provides mission-critical software and technology services to institutions in virtually every segment of the financial service industry. SunGard had a very flat growth of just 2% in FY13. Over the year the company focused on areas like risk managemnt and its solutions for risk management cover, pre and post-trade risk management, integrated, enterprise-wide market, liquidity, credit and operational risk management, asset liability management, and trade surveillance.

65

2012-13

1,321

2011-12

1,301

2%

HIGHLIGHTS

•• A new global research undertaken by SunGard in 2013 has found that banks continue

Source: DQ estimates revenue (`crore)

to take a short-term view when it comes to risk management priorities MD & CEO: Madhivanan Balakrishnan www.3i-infotech.com

3i Infotech

It’s been tough going for this company that’s mired in debt problems which resulted in the massive hit in both topline and bottomline. Industry sources estimate 3i’s debt at around `2,000 crore. While for FY13, revenues went south but the silver lining in Q1 FY14 is that the company’s net losses dropped almost by `83 crore. Beyond the disturbing numbers, business wise the company successfully re-launched its Orion ERP solution with enhanced features in India at the Connect Expo 2013.

66

2012-13

1,311

2011-12

1,681

-22%

HIGHLIGHTS

•• Orion ERP was re-launched in India •• Launched mobility solutions—Premia mobile insurance and Kastle mobile banking 90

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THE DQ 100

MD & CEO: P Srikar Reddy www.sonata-software.com

Sonata Software

The main highlight over FY13 being its exit from a JV with TUI InfoTec after eight years. In September 2012, Sonata Software sold its 50.1% shares back to Germanybased tourism and travel major TUI Travel PLC. Meanwhile, the company added two new verticals to its portfolio—retail and consumer packaged goods. It also invested in new technical capabilities like social, mobile, cloud, and big data.

67

2012-13

1,311

2011-12

1,069

22.64%

HIGHLIGHTS

•• The company entered a global alliance with TIBCO Software to sell and implement

Source: DQ estimates revenue (`crore)

tibbr, a leading enterprise social networking platform CEO: Cai Liquin www.huawei.com

Huawei India

Over the year, Huawei unveiled SoftCOM—a cloud-based systematic future network architecture—that leverages the power of SDN to help operators address challenges brought about by the accelerated changes in the industry landscape. Meanwhile, Idea cellular chose Huawei for deployment of 100G DWDM network in optical backbone network to enhance capacity and robustness.

68

2012-13

1,298

2011-12

991

31%

HIGHLIGHTS

•• Unveiled enterprise BYOD solution at CeBIT 2013 •• Released the industry’s first fiber to the door (FTTD) solution

Source: DQ estimates revenue (`crore)

CEO: Anand Deshpande www.persistentsys.com

Persistent Systems

Persistent Systems has shown consistent growth YoY and maintained its range on higher side in FY13. The overall contribution of IP this year was 17.2%, up 124% as compared to last year. Overall, the product and services business grew by nearly 3%.

The revenue from Novaquest was about $1.8 mn. With the acquisition of Doyenz, the company plans to look at virtualisation and backup NDR continued execution of key strategic initiatives in platform solutions and IP led business.

69

2012-13

1,294

2011-12

1,000

29.4%

HIGHLIGHTS

•• Platform solutions and IP-led business saw good traction •• Entered into a strategic partnership with SysCare Technology for technology services

Source: DQ estimates revenue (`crore)

Country Manager: Rajesh Khurana www.seagate.com

Seagate India

Seagate saw good growth coming in from enterprise and consumer markets in India.

Moreover, the need for storage only got augumented wth big data and cloud demands prompting enterprises to increase their storage spend. The PC market also panned out well for Seagate over FY13. In a signficant achievement at the end of the fiscal, Seagate announced that it is the first hard disk drive manufacturer to ship 2 bn hard disk drives globally.

70

2012-13

1,280

2011-12

1,200

7%

HIGHLIGHTS

•• Acquires controlling stake in LaCie—a storage device maker for

Source: DQ estimates revenue (`crore)

PC, Apple, and Linux |

A CyberMedia Publication

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91

THE DQ 100

QuEST Global Services

Chairman & Co-founder: Aravind Melligeri www.quest-global.com

Last year, QuEST appointed Ajit Prabhu as chairman of the company and its subsidiaries. Under Prabhu’s leadership, QuEST has steered past the industry estimates in terms of growth, at 55%. Nearly 70% of the company’s revenue comes from aerospace and defense, 7% from oil and gas, 18% from power generation vertical, and 4% from industrial. Following its acquisitions in the US, UK, Spain, and Australia in the previous years, QuEST has kept a keen focus on these markets.

71

2012-13

1,248

2011-12

808

54%

HIGHLIGHTS

•• It announced a new entity QuEST Global Defence Engineering Services and roped in

Source: DQ estimates revenue (`crore)

former HAL chairman Ashok Baweja to spearhead it CEO: Rajiv Kaul www.cms.com

CMS Infosystems

A 3% top line might look humble. But looking at the market conditions, CMS did pretty well and its focused approach on the domestic market is working well. With a good business pipeline, the company intends to achieve a turnover of `2,000 crore by 2016.

CMS’ sweet spot is ATM outsourcing—it provides direct services to about 32,000 ATM’s in the country in 1,200 locations. CMS provided a range of innovative solutions in the realm of ATM/cash management space leading to larger business traction.

72

2012-13

1,243 3.00%

2011-12

1,203

HIGHLIGHTS

•• Securitrans India acquisition in 2011 makes for growing its marketshare in cash

Source: DQ estimates revenue (`crore)

management segment that went up to 60% from 27% two years ago President India: V. Raja www.te.com

TE Connectivity

TE Connectivity gets nearly 1/4th of its revenue from the Indian market. India is one of the fastest growing markets for the company with a 14.5% increase in the revenue from FY12. TE’s product breadth spans power, data, and signal in automotive and aerospace to broadband, comunication, consumer, energy and industrial application. TE’s marketdefining technology and engineering expertise is setting the pace for future connectivity.

They introduced Quareo, a connection point identification technology to India.

2012-13 2011-12

73 1,100 14.5% 960

HIGHLIGHTS

•• Launched 30 new antena products •• Announced new developments in tubing and harnessing products

Source: DQ estimates revenue (`crore)

MD: Rajdeep Endow www.sapient.com

Sapient India

Sapient posted solid growth in FY13 despite the challenging economic environment.

The company has also undertaken a series of acquisitions wherein it acquired Iota Partners and (m)PHASIZE. On the other hand, SapientNitro acquired Second Story and 81% of iThink, an independent digital agency in Brazil. The move into Brazil marked the expansion of SapientNitro into the Latin American market, strategically rounding out the agency’s global footprint to include all of the BRIC countries.

2012-13 2011-12

74 1,095 20.07% 912

HIGHLIGHTS

•• Adobe Systems and SapientNitro announced an expansion of their

Source: DQ estimates revenue (`crore)

global partnership 92

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THE DQ 100

CMD: Kapil Puri www.spancotele.com

Spanco

Spanco saw a revenue drop by 40%. According to media reports, the main reason seems to be the insufficient working capital and an inability to raise money from banks that led to project delays. This froze payments from clients, pushing the company into a circle of debt and default. Spanco works primarily in government, power distribution, and telecommunications sector. Winning the eIndia award last year for the mobile banking platform Spanco created for SBI was an uplifting moment for the company.

75

2012-13

1,085 -41.95%

2011-12

1,869

HIGHLIGHTS

•• Rajiv Chhabra joined as an independent director and resigned •• Laxmi Kothari, company secretary and compliance officer also resigned the same year

Source: DQ estimates revenue (`crore)

CEO: Narendra Bansal www.intexmobile.in

Intex Technologies

One of the fastest growing IT accessories, mobile phones and electronic products company, Intex over the last few years has successfully morphed into a vendor of consumer electronics, mobility, software, and products. In FY13 its revenues crossed `1,000 crore. Over the year Intex made impressive strides on its smartphone business and launched new models and especially the launch of ‘Matrabasha’, an app which enabled smartphone users to use their gadgets in their own mother tongue, was notable.

76

2012-13

1,069

2011-12

779

37%

HIGHLIGHTS

•• Launches 29 inch LED television for the Indian market •• Deepens its presence in the high growth smartphone category

Source: DQ estimates revenue (`crore)

MD and CEO: SK Jha www.agcnetworks.com

AGC Networks

This company delivers technology based solutions to clients in verticals like BFSI, IT/ ITeS, manufacturing, hospitality, and healthcare. Despite the tough market conditions, it had many wins over FY13—a Cheque Truncation System (CTS) project spanning a consortium of 20 PSU banks, providing data center and DR infrastructure solutions to a government technology development center, a contract for providing networking backbone to a METRO link in one of the metro cities of India and many others wins.

2012-13 2011-12

77 1,061 6.00% 998

HIGHLIGHTS

•• Deployed a ‘hosted contact center’ solution for Africa’s largest integrated

Source: DQ estimates revenue (`crore)

telecommunications company CMD: Surya Prakash Madrecha www.trimax.in

Trimax IT Infrastructure and Services

With its strong performance, Trimax IT Infrastructure & Services was able to sustain its position in DQ Top 20 rankings. During FY13, the company serviced approximately 400 customers directly, including major government entities, PSU, and private enterprise.

With its partnerships with BSNL, they provide the ‘last-mile’ connectivity between the exchange and the end-user office. The company operates a tier-3 compliant data centre in Bengaluru and owns and operates a tier-3 compliant data center in Airoli.

2012-13 2011-12

78 1,033 31.59% 785

HIGHLIGHTS

•• As of May 31, 2013, the company has 2,281 employees, including

Source: DQ estimates revenue (`crore)

183 original equipment manufacturer (OEM) certified engineers |

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93

THE DQ 100

MD: Rajat Jain www.xerox.com/india

Xerox India

Rajat Jain, the MD and his team were engaged in re-establishing Xerox as a diversified IT solutions company. Xerox’s global acquisition of ACS has not paid in India. Most of the revenue in India continues to come from the traditional printer business. At present, Xerox’s 40% revenue comes from SMBs, 35% from enterprise and corporate space,and rest 25% from the government.

2012-13 2011-12

79 1,020 10.87% 920

HIGHLIGHTS

•• Introduced a series of Multifunction Printers (MFPs) enabled with the new Xerox

Source: DQ estimates revenue (`crore)

ConnectKey controller CEO: Manu Parpia www.geometricglobal.com

Geometric

It is one of the very few companies operating in the combined space of engineering services and engineering IT across the product realization value chain. During FY13 the market for engineering services and engineering IT remained positive. However, it faced the challenge in one of its large customers who had to contend with difficult market conditions. While this contributed to a setback which the company termed it as temporary. The company is focused on building sustainable scalable enterprise.

80

2012-13

1,020

2011-12

808

26%

HIGHLIGHTS

•• FY13 revenues cross `1,000 crore mark •• CAD development and customization project for a leading European car manufacturer

Source: DQ estimates revenue (`crore)

MD: B Sumant www.itcinfotech.com

ITC Infotech India

The fiscal started on a good note with company collaborating with Oracle to develop the Oracle Airline Data Model. Part of Oracle’s Passenger Data Management solution, the Oracle Airline Data Model is a comprehensive end-to-end data warehousing, business intelligence, and analytics solution for the airline industry. In Q3 FY13, the company successfully completed the implementation of PLM for Combat Vehicles Research and Development Establishment (CVRDE).

81

2012-13

1,009

2011-12

827

22%

HIGHLIGHTS

•• Placed one among world’s Top 100 outsourcing providers •• The company became the 1st PTC authorized training partner in India

Source: DQ estimates revenue (`crore)

President: Anil Valluri www.netapp.com/in

NetApp India

NetApp maintained its growth momentum with 11% marketshare in FY13. Growth in joint Cisco and NetApp reference cloud and virtualization IT infrastructure solution FlexPod customer base grew by almost 150%. In India and Saarc region, out of 38 acquired customers, 34 of them are in India span across nine business verticals including ITeS, manufacturing, BFSI and others—of these 24 are in cloud/virtualization workloads.

82

2012-13

995

2011-12

905

10.00%

HIGHLIGHTS

•• Flexpod has over 1,600 customers in more than 35 countries •• Growing traction in flash storage segment 94

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Source: DQ estimates revenue (`crore)

A CyberMedia Publication

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THE DQ 100

CEO: Faisal Husain www.synechron.com

Synechron Technologies

Synechron still stays as one of the fastest growing companies in the industry. Over the year, Synechron acquired Double Effect—a 10-year-old firm founded in Amsterdam, which has now expanded to Singapore and Frankfurt. Double Effect is in the business of providing management and business consulting to banks. With this acquisition, Synechron secures a gateway into Europe, as well as a new service line of high-end management consulting, focused on large banks and financial institutions.

83

2012-13

983

2011-12

738

33.00%

HIGHLIGHTS

•• Aggressive inorganic focus aimed at geo expansion •• Recognized with the ACORD award for ‘Synechron Insurance Mobile Solution’ (SIMS)

Source: DQ estimates revenue (`crore)

CEO: Vijay Thadani www.niit.com

NIIT Ltd

NIIT slipped from #61 in FY12 to #84. In FY12, the revenue of `1,260 crore reflects the sale of Element K, whereas its organic revenue from training for the year stands at `993.5 crore. This year, with revenue of `961 crore, NIIT witnessed degrowth. The squeeze in hiring in the IT-BPM industry and companies deferring the joining dates of thousands of fresh graduates have impacted NIIT’s revenue. The individual learning solutions market decreased by 4% while the corporate learning solutions grew at 19%.

84

2012-13

961

2011-12

1,260

-23.7%

HIGHLIGHTS

•• Acquired five new customers in corporate training •• Offered around 100 courses under the cloud campus

Source: DQ estimates revenue (`crore)

MD: Navroze Dastur www.ncr.com

NCR India

With allmost 50% share in the ATM market in India, NCR’s USP in India has been its highly customized ATMs. For instance, over the year, the company had deployed talking ATM’s for Union Bank aimed at visually challenged people. Union Bank has announced its intent to deploy 50 such talking ATMs from NCR. These talking ATMs are also put up at passport offices in India. The company also launched its innovative energy efficient NCR SelfServ 22 e-machines which had smaller form factor.

85

2012-13

918

2011-12

850

8%

HIGHLIGHTS

•• SelfServ 32 form NCR is billed as country’s first ‘no-envelope’ multi-function

Source: DQ estimates revenue (`crore)

intelligent deposit ATM

Mastek

CEO: Sudhakar Ram www.mastek.com

FY13 was a turnaround year for the company. It took up some strategic initiatives like strong governance on reviewing business unit performance, alignment of the organization structure to focus on improving sales and operational efficiency, cost and other rationalization measures. It also continued its investment in the insurance business in North America. The company recorded growth in revenues QoQ over the last 6 quarters and also reported net profits over the last 5 quarters ended March 2013.

86

2012-13

894

2011-12

664

35%

HIGHLIGHTS

•• Big traction in insurance vertical •• Domestic business saw key government wins |

A CyberMedia Publication

Source: DQ estimates revenue (`crore)

www.dqindia.com

August 15, 2013

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95

THE DQ 100

VP and MD: N Jahangir www.nestgroup.net

SFO Technologies

SFO technology, a NEST group company, is a diversified business conglomeration operating in areas of manufacturing services, products and technologies, engineering and software, and system integration. The group offers turnkey solutions, product development and maintenance, R&D support, and customer services spanning diverse domains such as embedded system development, design and product development, industrial process and automation, education services, and other IT services as well.

87

2012-13

882

2011-12

840

5%

HIGHLIGHTS

•• Strong presence in futuristic computer & communication technology

Source: DQ estimates revenue (`crore)

areas like networking, fiber optics, etc Chairman: Raju Vegesna www.sifycorp.com

Sify

In FY13, Sify’s adherence and its strict supervision of its expenditure has contributed to steadily improving financial results. On the enterprise business, its strategy on network services revolved around increasing market coverage through network expansion.

Revenue from voice business has grown 27% over the previous year. In IT services, it added a world class tier-3 data center facility at Noida. In software services, a strong focus on collections has substantially improved the receivables in H2 FY13.

88

2012-13

857

2011-12

774

11%

HIGHLIGHTS

•• Overall internet business grew by 50% over last year •• The eLearning business acquired over 10 new accounts for talent management

Source: DQ estimates revenue (`crore)

VP: Sunil Manglore www.ca.com

CA Technologies India

In FY13, CA continued its focus on key verticals such as government and defense.

But since the government was slow last year, CA saw its growth going south to 5% that saw its revenues going up from `814 crore to `855 crore in FY13. It developed CA Infrastructure Management suite to retain more customers who are looking to upgrade and manage their IT Infrastructure.

89

2012-13

855

2011-12

814

5.04%

HIGHLIGHTS

•• Established the Centre of Excellence (CoE), housed in Chitkara University

Source: DQ estimates revenue (`crore)

in Punjab and Himachal Pradesh

Geodesic Information Systems

Chairman & Co-founder: Pankaj Kumar www.geodesic.com

Geodesic secured good growth during FY13. Its enterprise customer base for core business has grown and its mobile products now reach out to over 20 mn users across 100 countries. It has undergone various organizational changes during the year. Due to the re-organization, the company posted lower earnings in financial products, content management solutions, and web services, while improving its performance in new-focus businesses of communication.

90

2012-13

843

2011-12

717

18%

HIGHLIGHTS

•• Focused on re-engineering and corporate turnaround effort by shuttering some

Source: DQ estimates revenue (`crore)

verticals and increasing focus on others as part of its Geodesic 2.0 vision 96

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TAKE Solutions

President & CEO: Ram Yaleswarapu www.takesolutions.com

This Chennai based specialty solution company saw a 7.1% decline in its net profit as compared to FY12. Company sources attribute the decline to the challenging business environment in H2 FY13. The near term outlook also remains grim as the company does not see the environment improving. The company is realigning its operations to focus on 360 degree coverage of life sciences and very niche offerings.

91

2012-13

832

2011-12

719

18%

HIGHLIGHTS

Source: DQ estimates revenue (`crore) •• Recognized as a leader in IDC’s drug safety services MarketScape •• Over the year inducted senior professionals to drive the individual verticals of life sciences

MD: Umang Bedi www.adobeindia.com

Adobe Systems India

Adobe’s go-to-market strategy in India saw a significant shift, helping it to grow in FY13. Its revenues for FY13 stood at `750 crore as against `645 crore in the previous year. The company focused on direct relationship with customers as well as channel network. But it drew ire of partners with the launch of Adobe creative cloud allowing users to directly use the creative suite on subscription basis. It also implemented Adobe Acrobat under E-Gram project in Gujarat in more than 18,000 gram panchayats.

92

2012-13

750

2011-12

645

16.28%

HIGHLIGHTS

•• It launched Adobe Partner Connection, a partner program •• Launched Adobe creative cloud in India

Source: DQ estimates revenue (`crore)

CEO: Naresh Hosangady www.dieboldindia.com

Diebold India

FY13 witnessed the launch of its world’s first smart automated teller machine (ATM)— Diebold 429. This machine is specifically designed to meet the increasing demand for a robust self-service terminal in urban and rural areas of India. Built with a power management system, it automatically switches between three possible power sources (solar panel, alternating current (AC) grid, and internal battery), maximizing terminal uptime, and lowering total cost of ownership.

93

2012-13

742

2011-12

645

15.04%

HIGHLIGHTS

•• Appointed Merz as senior vice president, strategic projects •• Appointed Mattes as president and chief executive officer

Source: DQ estimates revenue (`crore)

MD: Soon Kwon www.in.lge.com

LG India

Rupee depreciation impacted LG’s business in FY13. The monitor business crawled with a marginal increase as revenue came primarily from higher ASP and premium models. It also registered degrowth in its media base storage products by 6%. Overall, component business for LG was flat. But it bets big on the festival season. It increased its channel network to 1,500 sub-distributors and 3,000 system assemblers.

94

2012-13

730

2011-12

765

-4.58%

HIGHLIGHTS

•• To launch hybrid tablet & all-in-one (AIO) to boost revenues for IT division •• Launched IPS panel monitors that contributed 25% to revenues |

A CyberMedia Publication

www.dqindia.com

Source: DQ estimates revenue (`crore)

August 15, 2013

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97

THE DQ 100

Co-founder & CEO: Mouli Raman www.onmobile.com

Onmobile

OnMobile’s India revenues were affected by financial and regulatory pressures in the Indian telecom industry and declined by 19.6%. However, it witnessed stability in the last quarter with a 5.9% QoQ increase. Global revenue increased by 13.7%.

OnMobile’s offerings cover almost the entire breadth of MVAS space and it has the largest footprint in emerging markets. It has proven track record of new service innovation over the years and high revenue growth delivered to customers.

95

2012-13

725

2011-12

638

14%

HIGHLIGHTS

•• OnMobile launched the Phase 1 of m-governance services for citizens of Karnataka •• The company was also selected to revamp Movistar Emocion portal by Telefonica

Source: DQ estimates revenue (`crore)

MD (India and SAARC): Ravi Chauhan www.juniper.net

Juniper Networks

To make its footprint in tier-1 and -2 cities, Juniper Network has signed agreements with Avnet, Ingram Micro, and Transition Systems to strengthen its distribution network. Companies like Muthoot Group has deployed Juniper Networks SRX Series Services Gateways and EX Series Ethernet switches at its datacenters whereas Flipkart.com has built its next-generation datacenter running on the Juniper Networks Junos operating system.

96

2012-13

717

2011-12

683

4.98%

HIGHLIGHTS

•• Introduces PTX3000 Packet Transport Router •• Launches JunosV contrail SDN product

Source: DQ estimates revenue (`crore)

MD and CEO: Tetsuya Takano www.ricoh.co.in

Ricoh India

Ricoh continued to perform in the Indian market with impressive growth rate of 46.5%. Its revenues zoomed from `432 crore in FY12 to `633 crore in FY13. Ricoh is one of the fastest growing printing companies in India which poses challenge to traditional printing majors such as HP, Canon, and Epson. The company continued to grow and expand in the country. It added a number of new products to strengthen its portfolio.

97

2012-13

633

2011-12

432

46.5%

HIGHLIGHTS

•• Introduced toner bottling operations at its Gujarat factory •• Present at 24 locations and has over 2,500 dealers

Source: DQ estimates revenue (`crore)

CEO: Manoj Gupta www.fortune-it.com

Fortune Marketing

A good order book saw growing revenues for the company and they increased by 15%. It secured an order for providing surveillance from Bhopal City and New Delhi domestic airport. Wherein Fortune has been considered for storing the data for domestic airport surveillance system and has supplied 32TB of storage to New Delhi domestic airport. In FY13 company also started distribution of Tenda Range of networking products. It also introduced IP surveillance, VDP, etc.

98

2012-13

552

2011-12

480

15%

HIGHLIGHTS

•• Total number of employees in FY13 was 275 as compared to 250 in FY12 •• Focusing more on networking and surveillance market 98

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August 15, 2013

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Source: DQ estimates revenue (`crore)

A CyberMedia Publication

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THE DQ 100

Omnitech Info Solutions

MD: Atul Hemani www.omnitechglobal.com

This year Omnitech was able to book its slot in the top 100 ranking with a total revenue of `539 crore. The company signed its first Next Generation Real Time Gross Settlement (NG-RTGS) implementation contract with Solapur Janata Sahakari bank (SJSB).

The contract involves helping the bank to go live on Next Generation RTGS along with a 3-year management services contract. The company continued its focus on government projects, but exercised more fiscal prudence than many other similar companies.

99

2012-13

539

2011-12

504

6.94%

HIGHLIGHTS

•• Focusing on sectors like pharma, government, healthcare, and education

Financial Technologies India

Source: DQ estimates revenue (`crore)

Chairman and group CEO: Jignesh Shah www.ftindia.com

In FY13 the growth rate moved upward by 7% helping the company to secure its position in Top 100. FTIL continues its leadership in the brokerage solutions marketplace with market share in excess of 80%. FTIL promoted entities are market leaders in their respective ventures. MCX, the world’s second largest commodity exchange (by contracts) had 87% market share. Meanwhile, BFX started Islamic products trading in Bahrain.

100

2012-13

535

2011-12

501

6.79%

HIGHLIGHTS

•• IEX started operations •• Bourse Africa announced in Africa

Source: DQ estimates revenue (`crore)

Call for Free Demo

1800 200 2444 ZERO Thinclients from RDP. |

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99

THINK DIGITAL

Digital Behavior

Share of Asia Pacific Online Population

India’s share in Asia Pacific Grows Second Largest Online Population in the Region Total 604 MM

Total 644 MM

Rest of APAC, 13.9%

Rest of APAC, 13.5%

Southeast Asia, 9.4%

Southeast Asia, 9.6%

Japan, 12.2%

Japan, 11.4%

India, 9.3%

India, 11.5%

China, 55.2%

China, 54.0%

Mar-12

Mar-13

© comScore, Inc.

Proprietary.

7

Internet Audience 15+ accessing Internet from a Home or Work PC

Source: comScore Media Metrix, March 2012 to March 2013 India is the World’s Third Largest Internet Population Overtakes Japan by Adding 17.6 Million Users in the Past Year

Total Unique Visitors (000)

With an extended online universe in excess of 145 million the market is at a tipping point for online businesses

62,617

62,122

52,701

43,021

39,147

28,929

United States

73,640

191,374

China

73,872

348,177

India’s Internet audience grew by 17.6 million users since March 2012, a year-over-year increase of 31%

India

Japan

Russian Federation

Brazil

Germany

France

United Kingdom

Italy

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2012 to March 2013

10

THINK DIGITAL

Percentage of users

Mobiles and tablets preferred choice of access for many Weather, Blogs and Music Increasingly Accessed “on the go”

26%

24%

74%

76%

Blogs

Entertainment Music

60%

66%

40%

33% Weather

Car Rental PC

© comScore, Inc.

Mobile + Tablet Source: comScore Device Essentials July 2013

Proprietary.

Social Networking Captures Large Share of PC Screen Time in India Share of Time Spent on Services (Email, IM) Also Significant

18

Share of Total Minutes Spent Online

100% 90% 80%

35%

43%

70%

29% 45%

61%

60%

11%

50% 40% 30%

News/Information Entertainment Social Networking

25% 20%

All Other Retail

9%

13%

20% 10%

13%

3% 13%

WW

China

Services

33%

9%

16%

38%

23% 9%

0%

India

Russia

15%

Brazil

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

20

THINK DIGITAL

Fastest Growing Web Categories in India Blogs Category Showed Phenomenal Growth, Adding 11.6m New Users

Apparel

Total Unique Visitors (000)

Year on Year

7,221

85%

13,390

7,339

Comparison Shopping

52%

11,141

24,278

Blogs

35,906

48%

8,109

Financial Information/Advice

43%

11,571

Mar-12

© comScore, Inc.

Mar-13 Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2012 and March 2013

Proprietary.

Top Web Properties - India Unique Visitors (000) Google Sites

167.9

59,662

Yahoo! Sites

217.7

38,909

Microsoft Sites

31,332

Wikimedia Foundation Sites

24,934

Times Internet Limited

23,968

BitTorrent Network

22,640

Network 18

18,549

Ask Network Rediff.com India Ltd

Minutes per Visitor 69,393

Facebook

16,187 13,897

21

72.1 19.4

11.1 17.5 0.1 25.7 4.0 35.2

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

22

THINK DIGITAL

Social Social Networking Continues to Grow in India Facebook Leads the Charge

86% 217 28% Minutes Are Spent on Facebook by an Average User

Indian Web Users Visit a Social Networking Site

Increase in Facebook Visitors in the last 12 months

59,642,000 Users visited Facebook on their PC’s

© comScore, Inc.

Proprietary.

24

Internet Audience 15+ accessing Internet from a Home or Work PC

Source: comScore Media Metrix, March 2013 Business-Focused LinkedIn in #2 Spot Twitter, Orkut, Tumblr and Pinterest among top 7

Minutes per Visitor

Unique Visitors (000) Linkedin TWITTER.COM ZEDGE.NET

9.1

3,884

14.5

2,954

Orkut

2,044

Yahoo! Profile

1,939

TUMBLR.COM

1,855

PINTEREST.COM

18.7

11,127

8.2 1.7 7.9 9.2

1,514

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

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THINK DIGITAL

Retail Local Retailer Myntra Shows Highest Growth and Leads the Category Highest Per-User Engagement is on Flipkart.com Unique Visitors (000) MYNTRA.COM

Minutes per Visitor

+156%

FLIPKART.COM Jabong.com

13,173

+77%

12,649

+124%

12,425

Amazon Sites

+31%

SNAPDEAL.COM

+10%

HOMESHOP18.COM

+119%

Indiatimes Shopping

+151%

© comScore, Inc.

Proprietary.

6.0 16.2 6.3

11,924

7.6

8,447

7.8

8,109

3.1

6,092

1.9

29

Internet Audience 15+ accessing Internet from a Home or Work PC

Source: comScore Media Metrix, June 2013 Largest Retail Subcategories Include Apparel, Computer and Electronics Sites, and Comparison Shopping

% Reach of Retail Categories 11.0%

7.0%

8.0%

Retail - Movies

Health Care

80%

Computer Hardware

Consumer Electronics

15.0%

16.0%

Comparison Shopping

Computer Software

Apparel

Highest % Growth in 3 months (Retail Category)

26%

Retail - Food

13.0%

21.0%

25%

Tickets

18%

Jewelry/Luxury Fragrances/Cosmetics Goods/Accessories

17%

Health Care

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, June 2013

30

THINK DIGITAL

Entertainment & Online View Facebook,Yahoo! And YouTube Grow Further Metacafe,Times Internet and Vdopia lose Unique Visitors (000)

Year on Year

Google Sites

31,519

Facebook

VEVO

+100%

8,243

VDOPIA.COM DAILYMOTION.COM

+182%

18,606

Yahoo! Sites

-10%

6,444

-6%

4,275 2,880

Times Internet Limited

2,388

Amazon Sites

2,095

Metacafe

1,511

Vimeo

1,397

© comScore, Inc.

+24%

+11%

55.7%

-34% +23%

Of All Videos Viewed were on Google Sites (YouTube)

-58% +32%

33

Internet Audience 15+ accessing Internet from a Home or Work PC

Proprietary.

Source: comScore Video Metrix, March 2013 Tseries, Sony and UMG Top3 YouTube Partners StarIndia Keeps Users Glued On Longer

Unique Visitors (000)

Minutes per Visitor

tseriesmusic

9,436

SonyBMG

7,249

UMG

4,802

erosentertainment

4,611

shemarooent

4,447

ZEFR

4,094

StarIndia

4,030

saregama

4,019

Fullscreen

3,916

rajshri

3,886

15.3 8.8 7.3 8.0

9.2 7.9 27.6 8.3 6.9 8.9

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Video Metrix, March 2013

34

THINK DIGITAL

News & Information News/Information Market also Underdeveloped vs. BRIC Peers Average of 33.5 Minutes Spent on These Sites Reach of News/Information Category

Worldwide

Average Time Spent on News/Information Category (Minutes) 69.7

76.1%

China

50.4

61.1%

India

33.5

56.8%

Russia

28.8

70.9%

Brazil

60.7

88.4%

© comScore, Inc.

Internet Audience 15+ accessing Internet from a Home or Work PC

Proprietary.

Source: comScore Media Metrix, March 2013 Web Users in India Source News from Local and International Sites The Economic Times has Heaviest Engagement Among Top Ten

Unique Visitors (000)

Minutes per Visitor

Yahoo!-ABC News Network

13,165

The Times of India 6,325

India Today Group

3.5 8.5

5,549

ONEINDIA

6.8

5,043

NDTV

4,245

The Economic Times

4,167

INDIANWEEKLYNEWS.COM

10.3

5,921

HT Media Ltd

IBN Live

14.0

9,721

New York Times Digital

8.5 13.1 19.1 13.4

3,866 3,319

36

1.1

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

38

THINK DIGITAL

Indian News Sites Attract Substantial Share of Visitors from Abroad Share of Audience Outside India

Visitors from Inside vs. Outside India The Times of India

10,944

NDTV

5,516

The Economic Times

3,842

ONEINDIA

33%

1,851

27%

1,431

7,607

India Today Group

5,189

0

24%

2,434

18%

1,154

5,000

UV (000) from India

© comScore, Inc.

27%

1,926

3,966

HT Media Ltd

40%

3,656

5,144

IBN Live

40%

7,311

Proprietary.

10,000

15,000

20,000

UV (000) from Outside India

39

Internet Audience 15+ accessing Internet from a Home or Work PC

Source: comScore Media Metrix, March 2013 Blogs Have Seen High Growth in India Over Past Year Engagement Remains Low

Reach of Blogs Category

Worldwide

China

Average Time Spent on Blogs Category (Minutes) 29.5

53%

13.8

28%

India

10.3

49%

Russia

19.8

46%

Brazil

83%

51.5

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

40

THINK DIGITAL

Travel Travel Category Gets More Users Time Spent on Travel Sites is Also Higher Than Others Reach of Travel Category

Average Time Spent (Minutes)

Worldwide

25.6

36%

China

15.4

25%

India

26.7

38%

Russia

25.9

30%

Brazil

15.9

37%

© comScore, Inc.

Internet Audience 15+ accessing Internet from a Home or Work PC

Proprietary.

Local Travel Sites Highly Popular Source: comScore Media Metrix, March 2013 Highest Visiting and Per-User Engagement on Indian Rail sites Unique Visitors (000) Y e a r o n Y e a r G r o w t h

+9%

13,675

MakeMyTrip

-49%

Yatra Online

3,352

+22%

TripAdvisor Inc.

3,176

-35%

CLEARTRIP.COM

2,645

+37% INDIARAILINFO.COM

2,495

+125% +25%

25.5

7,602

GOIBIBO.COM

2,253

REDBUS.IN

1,620

Holidayiq

1,597

+19% MUSTSEEINDIA.COM

1,584

+102%

Minutes per Visitor

Indian Railways

+40%

42

7.6 3.8 5.5 6.4 25.2 3.5 6.5 2.4 3.4

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

43

THINK DIGITAL

Real Estate Top Indian Real Estate Sites Unique Visitors (000)

Minutes per Visitor

MAGICBRICKS.COM

19.3

1,809

99ACRES.COM

15.8

1,391

COMMONFLOOR.COM

5.9

846

INDIAPROPERTY.COM

9.6

618

Sulekha Property

7.5

551

MAKAAN.COM

383

Sulekha Rentals

382

© comScore, Inc.

9.5 10.8

Internet Audience 15+ accessing Internet from a Home or Work PC

Proprietary.

Source: comScore Media Metrix, March 2013 Substantial Interest in Indian Real Estate Comes from Outside Country Indicates Interest in Investment or Vacation Properties from Abroad

50

Share of Audience Outside India

MAGICBRICKS.COM

1,809

99ACRES.COM

1,391

COMMONFLOOR.COM INDIAPROPERTY.COM Sulekha Property

846

208

160

138

618

189

551

10% 10% 14% 23%

94

15%

MAKAAN.COM

383

54

12%

Sulekha Rentals

382

66

15%

UV (000) Within India

UV (000) Outside India

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore Media Metrix, March 2013

51

THINK DIGITAL

Low Search Rate & 4th Largest Audience India’s Low Search Rate per Searcher Indicates Market Upside Average of 94.5 Searchers per Searcher is Well Below Global Average 182.1

Searches per Searcher

Average Searches per Searcher

WW Avg. 119.7 Searches /Searcher

137.9

127.8

114.5 94.5

78.3

China

United States

Japan

© comScore, Inc.

India

Germany

Brazil

54

Internet Audience 15+ accessing Internet from a Home or Work PC

Proprietary.

comScore qSearch, March 2013 India Now The 4th Largest AudienceSource: of Searchers in the World Unique Searchers in India Grew by 28%

Unique Searchers (MM)

+8%

296.2

Growth in Unique Searchers March 2012 to March 2013

Worldwide, the number of unique searchers grew by 6% over the same time period

320.4 +5%

230.0

241.9

-4%

+28%

80.4 76.9

China

United States

Japan Mar-12

52.6

67.5

India

+2%

59.6 60.9

Germany

+35%

44.7

60.5

Brazil

Mar-13

source: comScore Report ‘India Digital Future in Focus- 2013’, August 2013 © comScore, Inc.

Proprietary.

Internet Audience 15+ accessing Internet from a Home or Work PC Source: comScore qSearch, March 2012 and March 2013

53

INDUSTRY | SHORT TAKES

Prerna Sharma prernas@cybermedia.co.in

Microsoft CEO Steve Ballmer to Retire within 12 Months

M

icrosoft Corp announced that chief executive officer Steve Ballmer has decided to retire as CEO within the next 12 months, upon the completion of a process to choose his successor.

In the meantime, Ballmer will continue as CEO and will lead Microsoft through the next steps of its transformation to a devices and services company that empowers people for the activities they value most.

The special committee is working with Heidrick & Struggles International Inc, a leading executive recruiting firm, and will consider both external and internal candidates.

WorldFloat.com Crosses 20 mn User Base

W

orldFloat.com, India’s very own social networking site, launched in June 2012, claims that it has crossed 20 mn user base in more than 60 countries.

The user base for WorldFloat is growing at a rate faster than other social networking sites. Currently, with a user base spread in more than 60 countries, the popularity of the site is gaining new heights each day, said WorldFloat in a press release.

As a special platform WorldFloat’s News Feeder will offer its users to speak up, debate, and discuss about their respective cities from over 43,000 cities in the world.

Besides connecting with their friends across borders patrons of WorldFloat.com get access to live news, entertainment, and social networking.

|

A CyberMedia Publication

Dell India Launches 100th Exclusive Store in Bengaluru

D

ell India announced the opening of its 100th Dell exclusive store in Rajajinagar in Bengaluru.

Located on Dr Rajkumar Road, 4th Block, Rajajinagar, the store offers the entire range of Dell’s consumer products—laptops, AIOs, and desktops from the Inspiron, XPS, and Alienware brands, as well as related peripherals.

In India, the process of buying a laptop or desktop is still a significant decision by consumers. The wide display of products and knowledgeable staff allows the customer to enjoy a rich technological experience with an environment to make an educated and informed purchase decision, said Dell. Dell in India plans to double the number of Dell exclusive stores in next six months. With this plan, Dell India also plans to deepen its foothold in tier-2 and -3 markets.

www.dqindia.com

August 15, 2013

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113

INDUSTRY | SHORT TAKES

Class Action Lawsuit Against iGATE Dismissed

Alok Gupta Succeeds RK Malhotra as President of PCAIT

T

he Progressive Channels Association of Information Technology (PCAIT), a non-profit association co-creating the growth and harnessing the potential of the Information Technology Industry, elected Alok Gupta as the president of association for the year 2013-14. The newly elected Executive Council members during their first meeting unanimously elected Alok Gupta, MD, Unistal Systems for this post. Prior to Gupta, RK Malhotra was the president of the association.

i

Gate Corporation in a news release had stated that the class action lawsuit filed against the company and its former CEO, Phaneesh Murthy, (the ‘defendants’) by a shareholder of iGATE on June 14, 2013 in the US District Court for the Northern District of California, was voluntarily dismissed by the shareholder plaintiff, without prejudice.

No payment or consideration of any kind was made by any of the defendants in connection with the dismissal.

“We are pleased to put this matter behind us,” commented Gerhard Watzinger, president and CEO of iGate. “With this resolution, we can move forward and continue to focus on delivering the top-quality services and solutions iGate customers have come to expect.” It may be recalled that a New York based law firm—Pomerantz Grossman Hufford Dahlstrom & Gross LLP, on June 14, 2013, filed a class action lawsuit and contended that iGate had made false statements regarding its business and operations and details of its top managers like Phaneesh Murthy.

With the current ruling in iGate’s favor is a big breather for the company which was in the news for all the wrong reasons post the Phaneesh—Araceli Roiz issue.

114

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August 15, 2013

www.dqindia.com

TE Eyes 4G, Optic Fiber Rollouts

T

E Connectivity is banking high on ambitious national optic fiber network (NOFN) and Network for Spectrum (NFS) for defense services as well as 4G rollouts in India.

The company is setting up a new 25-acre facility in Bangalore which will be operational by May, 2014.

TE that has 490,000 kms of undersea fiber, believes that fiber-based networks would be the future for all connectivity needs.TE Connectivity India & Saarc director KK Shetty feels that infrastructure is a huge challenge in India. “Managing fiber backbone is not as easy as copper and a right solution is needed for its management,” Shetty said.

With end-to-end solutions for telecom networks, enterprise customers and data communications, TE enables communications networks across sectors with 500,000 interconnect products. It has already connected more than 30,000 homes with fiber in India.

A CyberMedia Publication

|

INDUSTRY | SHORT TAKES

Leo Puri Resigns from Infosys An independent director at Infosys, Leo Puri has stepped down from this role from the board of directors.

Infosys now has 15 directors on its board—eight of them being independent directors including Ashok Leyland executive vice chairman R Seshasayee, and former ICICI Bank MD and CEO KV Kamath.

Infosys had appointed Leo Puri as an additional director of the company from April 11. He joined UTI as the MD and chairman early

in July. It was announced that Puri decided to let go of his role at Infosys. Puri’s resignation comes at a time when Infosys is going through it’s biggest change so far as it founder Narayana Murthy returned from retirement to save Infosys from declining further.

UTI Asset Management Co is India’s fifth largest wealth manager. The MD position at UTI was vacant for two years after UK Sinha quit in February 2011. Leo Puri was appointed MD earlier this month.

ASUS Launches its 1st Exclusive Store in Patna

Nokia Lumia 625, 925 Comes to India

A

SUS India announced the launch of its first exclusive store in Patna, Bihar. The new outlet will feature the brand’s entire range of ultrabooks, notebooks, netbooks, tablets, and phablets that have been launched in India and the visiting customers would get an end-to-end, compelling shopping experience.

The new store will have the company’s entire range of Eentertainment, classic, versatile, and elite series of products. End users can look forward to the latest Gaming notebook G74SX and experience the thrill of 3D vision. Product range also includes the Eee Pad Transformer, which is the best tablet choice for users looking for both media consumption and mobile productivity with an expandable keyboard docking station. The New U Series Bamboo Collection (a followup to the first Bamboo Series launched in 2008) blends the wonders of natural design with cutting edge notebook computing and stylish mobility. |

A CyberMedia Publication

N

okia has introduced Nokia Lumia 625 and Lumia 925 in the Indian market. Priced at Rs 19,999 and Rs 33,499 respectively, the devices are already available on leading e-Commerce portals. The new Nokia Lumia 625 comes with Windows 8 OS and 1.2GHz dual-core processor and features 4.7inch LCD display. The device also allows consumers to download movies via natively-built app. With 4.5-inch AMOLED ClearBlack display with a resolution of 768x1280 pixels and Gorilla 2 Glass, Nokia Lumia 925 is powered by 1.5GHz dual-core Snapdragon processor. It features an 8.7-megapixel PureView rear camera and 1.2-megapixel wide-angle front camera.

Nokia Lumia is also available with EMI option while Lumia 925 comes with introductory offer. The devices have 2,000mAh battery.

Nokia is also offering 10GB of content download for free through Ozone Wi-Fi zones across India at more than 800 youth hangout zones during the first-three months. www.dqindia.com

August 15, 2013

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115

LAST MATTER

Ed Nair ednair@cybermedia.co.in

Filling in the Shoes

D

on’t we wish that there was another Steve Jobs or for that matter another Einstein or Leonardo da Vinci? The world could then enjoy the fruits of their contribution twice over. Not every company or institution is lucky like Infosys to get an icon like Narayana Murthy back at its helm.

The world is eagerly looking at who would be the next CEO of Microsoft once Steve Ballmer’s tenure ends. The decision about leadership succession is thorny. When one rises to the level of being an icon, it is impossible to replace the individual. That’s the reality. But the expectations of the world from the one who succeeds an icon are set very high.

Either it suppresses the individuality of the person or then the person’s success is never given the due credit. It is no fault of Steve Ballmer that he couldn’t pull off a Gatesian miracle. Think of this- couldn’t things have been worse for Microsoft if it had not been for the big hairy (or bald?) audacious Ballmer? Quite possible.

The new guy succeeding an icon often gets shortchanged. She or he inevitably falls into the trap of comparison and as mentioned before, it inhibits the person from unleashing true potential. But there’s an upside to filling into the shoes of an icon. If performance can be shown, it gives the successor the opportunity to ‘de-iconize’ the organization, provided the successor doesn’t attempt to become an icon himself. A very good example of this is Kiran Karnik taking over Nasscom after Dewang Mehta’s untimely demise. Kiran Karnik ably led Nasscom and corporatized the association and took it to a different league. It was a befitting act to follow up on Dewang Mehta’s legacy.

How does one go about appointing a successor? It is definitely a prudent way to groom a successor over a period of time and let the person and world know about it. A good example is that of Jeff Immelt who was groomed by Jack Welch. A random appointment of GE chairman, however proficient and prolific an individual she or he may have been, would have become a case of open scrutiny and censure. In GE’s case, Jack Welch continued to have some stake in Jeff Immelt’s success for long after Welch stepped down. The continued mentoring is clearly an advantage.

But it may not always be possible to groom a successor; the set up may not be geared for it. In that case, an appointment based on merit is the only course. The options here are between an insider and an outsider. Both options have their own merits and demerits. If an insider has a big stake in the success of the role and has commensurate merit, it may be the best bet. This works well especially for positions such as group chairmanships and not for executive positions like CEO. Cyrus Mistry succeeding Ratan Tata is an example. Mistry was so much invested into the Tata Group (in terms of professional achievement and lineal legacy) that it is a given that his need for success is high. The same goes for rotation of the CEO role amongst founders at Infosys.

All said, succession choices are more of an art than science.

116

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www.dqindia.com

A CyberMedia Publication

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