Days Contract Hire Driver Handbook

Driver Handbook

24hr DriverLine

0870 902 0628

WeLCome to yoUr neW VeHiCLe Thank you for choosing Days Contract Hire as the supplier of your vehicle. We aim to provide you with a high level of service during your contract.

Welcome to your New Vehicle Safety Pack Smoking in your Vehicle Accessories Regular Vehicle Checks

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Maintaining Your Vehicle / DriverLine Servicing Tyres Breakdown and Recovery Accident Management

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In the event of an Accident

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Non Contract Items

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Relief Vehicles

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Days Contract Hire is one of the UK’s leading fleet management companies and has been providing professional advice and services for many years. A ‘Fleet News’ Magazine Top 30 company and one of the few independent Contract Hire companies in the UK ; Days Contract Hire is still family owned and run and has enjoyed steady growth since it began trading in 1988.

Road Fund Licence (RFL)

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Days safety Pack

MOT

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Fixed Penalty Notices & Penalty Charge Notices

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Your vehicle has been delivered to you with a ‘Days Safety Pack’ which contains the following : First Aid Kit, Accident Kit, Fluorescent Jacket, Warning Triangle, latex gloves and torch.

This handbook has been prepared to help you get the most out of your vehicle and your contract with us. It contains essential information that will help you keep your vehicle safe and reliable. It should be read in conjunction with your employer’s fleet/vehicle policy. For any queries on your vehicle or contract please contact our 24hr DriverLine on 0870 902 0628

Flexi-Hire

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smoking

Foreign Travel

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In line with legislation, Days Contract Hire prohibits smoking in all of its vehicles.

European Breakdown Cover

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End of Contract Charges

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We kindly request that drivers and their passengers adhere to this. Evidence of smoking will result in an end of contract recharge.

End of Contract Appraisal Tips

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Buy Your Vehicle

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Thank You

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Notes

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Contact Us

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Contents

Fitting of Accessories No accessories may be fitted following delivery without : 1. the permission of your employer, and

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2. the permission of Days Contract Hire

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Any damage or disfigurement caused through removal will also be your or your employer’s responsibility. regular Vehicle Checks – Drivers responsibilities It is your responsibility to make sure that your vehicle always conforms to legal requirements. The following weekly checks are your responsibility : Check and top Up : • Engine Oil • Coolant • Hydraulic Fluid • Windscreen washer reservoir Check : • Condition and pressure of tyres • Operation of lights Damage to vehicles caused by driving through excess water will be the responsibility of the company or employee. The vehicle must be presented to an authorised agent for routine servicing and maintenance in line with manufacturer’s recommendations.

mAintAining yoUr VeHiCLe 24hr DriverLine 0870 902 0628 Days Contract Hire is pleased to offer a 24 hours a day, 7 days a week, 365 days a year DriverLine that is open to both fleet managers and drivers alike. This service must be used for vehicle enquiries including service bookings, breakdown and recovery, tyre replacements and accident management. This number is also available for all general vehicle enquiries and maintenance questions. For all calls please have your registration number ready for the operator.

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At the end of your contract Days Contract Hire should be contacted for advice on removal of any accessories fitted. We may require that the accessory is left or removed at your or your employer’s expense.

Any work booked outside of this procedure may not be authorised and could lead to a garage withholding your vehicle or refusing to carry out the work. It is essential that this number is called for everything.

1. servicing All scheduled servicing is included in full maintenance contracts. If your vehicle is on fixed servicing your manufacturer’s handbook will indicate at what mileage your vehicle should be serviced. If your vehicle is on variable servicing, the dashboard will indicate to you when the vehicle requires servicing. For any instance, please call DriverLine for the work to be authorised and booked in. 2. tyres Please familiarise yourself with your vehicle and its situation with regards to a spare wheel. Not all vehicles come with a spare wheel as standard. Some vehicles will have run flat tyres; some vehicles will have a ‘Tyre Inflation Kit’ and some may have a space saver spare wheel. By choosing your vehicle you have accepted what is standard as per manufacturers specification. Please refer the manufacturer’s handbook for further information. Replacement Tyre Inflation Kits are outside the scope of your contract - this item must be replaced by the driver after use.

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in tHe eVent oF An ACCiDent – ADViCe

Mobile fitments are also available where required. This is suited to office or home based staff who organise their time and tyre replacements in advance. The onus is on the driver to ensure that the tyres do need replacing before they arrange a mobile fitment. There is no additional charge for this service.

We would advise the following :

Our preferred tyre brand is Michelin – these will always be fitted where available. ‘Cold Weather Tyres’ are outside the scope of your contract. If you require these to be fitted you will need written permission from Days Contract Hire and the authorisation of your employer. All costs for cold weather tyres must be covered by you or your employer. 3. Breakdown and recovery For breakdown and recovery at the roadside, home, work etc, please call DriverLine and request assistance. The appropriate breakdown provider will then be notified and made aware of your location. 4. Accident management Please check with your fleet manager/policy on whether or not you have ‘Accident Management’ in place. If you have Accident Management through Days Contract Hire please contact our DriverLine to access this service. If you do not have Accident Management but still require roadside assistance, please contact DriverLine on 0870 902 0628. This service will be fully recharged.

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Whether it be your fault or another party’s, please refer to your company’s fleet policy for instructions on what to do in an accident. For roadside assistance please call DriverLine on 0870 902 0628.

1. Accidents happen. Try to stay calm and don't lose your temper. Don't admit blame at the scene of the accident or offer any form of settlement.

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For tyre replacements please call DriverLine with your requirements and they will make the appropriate booking for you. ATS is our preferred supplier; therefore you will be directed to your nearest branch. Please ensure you call ahead rather than just taking your vehicle in as this will allow the correct tyre size for your vehicle to be available.

2. Stop at the scene if you think your accident has caused injuries or damage to vehicles or property. It is an offence not to stop. 3. If your car hits a dog or farm animal, you are required by law to report the incident to the police. If you hit a cat or wild animal, there is no obligation to report it, but you must ensure that the animal is not injured or suffering. 4. Ensure the scene is safe. Switch off all engines; turn on hazard warning lights and alert oncoming traffic about the accident. 5. Call 999 (or 112 from a mobile) immediately if anyone involved in the accident is injured, the collision has caused a hazardous situation, or someone leaves the scene without exchanging details. If you're unsure about whether you should call the police make the call. The police don't usually attend road traffic accidents where there are no injuries but it is still worth reporting the incident. 6. Always keep your ‘Days Safety Pack’ in the vehicle. This will include an accident kit. In the event of an accident, make a sketch at the scene. Remember to note as many details as you can such as street names, vehicle locations and direction of travel, skid marks, collision points and vehicle damage. Use the camera to take photos showing the road layout; position of vehicles and their damage (take care near busy roads). 7. Get the names, addresses and vehicle registrations of any witnesses (including passengers in the other vehicles involved).

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roAD FUnD LiCenCe (rFL)

9. Record any other details you think may be important eg use of mobile phone, if you think the driver of the other vehicle has been drinking, weather conditions etc.

If you misplace your tax disc at any time a replacement can be requested by contacting your Account Executive.

10. You must notify your insurance company immediately of any collision you are involved in, regardless of whether or not a claim is to be made or whose fault it was. Give them all the details, notes, photographs etc.

An administration fee of £25 will be applied for this service.

mot

11. Inform your employer and Days Contract Hire.

Your car will not need an MOT until it is 3 years old (4 years old in Northern Ireland). Your employer will be sent an MOT reminder prior to the due date.

non-ContrACt items

Some commercial vehicles will need to be checked at different intervals – please speak to your employer for confirmation of this.

Broken or cracked windscreens, headlamps and other lights are not included in your contract. However, most comprehensive insurance policies will cover these items. For headlamp and other light replacements you will need to go to your local franchised dealership. The driver can either make payment at time of repair (subject to agreement) or Days Contract Hire will pay and then recharge your company as per your contract. In an effort to minimise inconvenience to our customers, we hold national accounts with windscreen suppliers. Please use DriverLine to connect to this service.

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Your vehicle will be delivered with 12 months RFL (Road Fund Licence). Your replacement RFL will be automatically sent by recorded delivery to your employer (unless otherwise instructed) approximately 1-2 weeks before it expires.

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8. Take down the registration number, make, model and colour of all other vehicles involved in the accident. All drivers involved must exchange details by law. Ask them for their name, address, telephone numbers (don't just get a mobile number but a home number too) and insurance details. You must also provide this information about yourself.

It is your responsibility to make sure that your vehicle has its MOT on time. Please ensure the MOT certificate is forwarded onto Days Contract Hire.

FixeD PenALty notiCes & PenALty CHArge notiCes

reLieF VeHiCLes

Upon receipt of all Fixed Penalty Notices or Penalty Charge Notices, Days Contract Hire will transfer liability to your employer. The issuing authority will then contact your employer directly.

If you require a temporary relief vehicle during your contract you should contact our DriverLine on 0870 902 0628. You will be transferred to a member of staff who can help you organise this vehicle.

We are unable to transfer liability for Transport for London Congestion Charging Penalty Charge Notices. For these PCNs, Days Contract Hire will make payment to Transport for London and recharge your employer in full.

Please note that if a relief vehicle provision is not included in your contract (it is not a standard feature), then we may require additional authorisation from your employer before we organise a vehicle. Again, if it is not included in your contract then this cost will be recharged to your employer.

For each Fixed Penalty Notice or PCN received or paid by Days Contract Hire, an administration charge of £25 will apply.

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eUroPeAn BreAkDoWn CoVer

Days Contract Hire operates a short term rental solution called Flexi-Hire. It brings together the benefits of Contract Hire with the flexibility of daily rentals.

Along with your VE103 Certificate, you will also be sent information regarding your breakdown cover on Mainland Europe.

• Temporary vehicles from 1 day to 12 months • No early termination charges • Wide choice of vehicle specification • Standard mileage allowance of 32,500 miles per annum pro rata • 24 hour breakdown and recovery • RFL included • Delivery within 2 hours If you or your employer requires Flexi-Hire, please ask your Fleet Manager to contact us : t : 0845 184 9337 F : 01792 896482 e : flexihire@days.co.uk

Foreign trAVeL If you intend to take your vehicle abroad at any point during your contract you must contact Days Contract Hire at least 2 weeks prior to travel so that we can arrange to issue a VE103 certificate.

things you need to do before you go to europe • Do contact your motor insurer or contact the manager of your fleet before taking the vehicle out of the UK. It is important that you are adequately covered to your and their satisfaction, and you have the necessary documents to prove it.

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FLexi-Hire

• Do carry your driving licence, VE103 Certificate and passport, as you may be asked to produce any one of these items by the authorities. A provisional licence is unacceptable and the minimum driving age in most countries is 18. • Do display the appropriate approved national identification plate on your vehicle and any caravan or trailer being towed. • Do carry a spare set of car keys. What to do if you need assistance :

This certificate will be subject to a £15 + VAT administration fee.

Before you call anyone :

All UK motorists travelling abroad in a vehicle must carry the original Vehicle Registration Document (V5). As your vehicle is leased from Days Contract Hire then you will not have this document. In lieu of this you will require a Vehicle on Hire Certificate (VE103), which is the recognised alternative to the V5 document. It also covers you whilst proceeding to, and returning from, the port of embarkation.

• If possible try to stop in a safe place out of the way of traffic. • Switch on hazard warning lights and sidelights • Place warning triangle behind vehicle in a clearly visible position but remember never use a warning triangle on UK motorways. • Get all occupants to a place of safety away from moving traffic.

Please ensure that your vehicle meets the individual vehicle specification requirements of the country(s) of travel, i.e. tyres, lights, etc. It is valid for 12 months from the date of issue and will cover you for all your foreign travel within that 12 month period. To request a VE103 please visit www.dayscontracthire.co.uk and go to the ‘Going Abroad’ section and follow the on-screen instructions. If you have any queries, please contact your Account Executive.

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• Motorways in France are privately managed so if you break down on a French motorway or motorway service area, the AA cannot send out assistance to you. • Go to the nearest emergency box or phone and dial 17 and the official motorway breakdown service will come out to you. • Once you have been towed off the motorway/service area, call the AA’s 24-hour helpline below. What to do elsewhere in France or the rest of europe : • Call the AA’s 24-hour helpline below for assistance. • Outside France, only use a motorway emergency box if you do not have access to a mobile phone or if you do not know your motorway location 24 hour helpline : 00 800 42 43 24 44 from within France, dial : 04 72 17 12 03 from any other location : 00 33 472 17 12 03 important note on mobile telephones : Mobile phones are convenient but expensive. Even if you ask someone to call you back on your mobile you may still have to pay for the call. You will also be charged for any calls made on a mobile to free phone number. These costs are not covered under your policy under any circumstances.

Occasionally vehicles are returned to us with unrepaired accident damage or damage caused by vandalism and this will affect the price we can achieve for the vehicle. It might be worth noting that in some instances it would be more cost-effective for you to have the repairs done through your insurance company before returning the vehicle; in which case you would only be required to pay the Policy Excess rather than the full cost of repairing the damage (as would happen once the vehicle has been returned to us). If the vehicle cannot be sold due to excessive repairs or an outstanding insurance claim, rentals will continue to be charged. Everything you should be checking towards the end of your contract is listed below :

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What to do on a French motorway :

missing items / What’s Required : 01 spare keys All spare keys must be tagged and with the vehicle when collected 02 tax Discs The current, valid tax disc should be in the windscreen 03 Book packs These must be complete and in the glove box 04 service books Must be stamped and up to date in accordance with manufacturer’s service intervals 05 Wheel trims These must be fitted to the vehicle, undamaged except for minor scuffing 06 Cigarette Lighters Must be in the correct place and working (if applicable) 07 radios The correct model of radio should be in place, including security clips

enD oF ContrACt CHArges We only recharge end users if the vehicle is returned to us with damage on it which will affect its re-sale value. We do not make charges against every vehicle; only a small number of vehicles ever actually have a charge issued against them. When there are chargeable damages which are marginally beyond the normal industry standard levels of fair wear and tear we tend to overlook these providing we can still achieve a full market value. We will only charge to compensate against a loss in the value of the vehicle.

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08 rear parcel shelves Should be in the correct place in good condition 09 spare Wheel Must be in place and fully serviceable with required tread depth (where applicable) 10 tools All tools should be present and in place 11 Aerials Should be fitted to the vehicle as supplied 12 Fuel Caps Should be in place on the vehicle

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01 seats & Carpets Should be hoovered and clean 02 exterior Should be washed and clean 03 Boot Should be empty, hoovered and clean 04 Dashboard Should be wiped and clean

Body Work / What’s Required : 01 Body damage Should be repaired prior to return 02 Windscreens No chips or cracks

Evidence of smoking in the vehicle will result in a full valet charge. Any damage caused by smoking will also be fully recharged. If the interior and exterior of vehicle is not clean upon return then a charge of £65 + VAT will be issued for a full valet. Please remember that any other items which were supplied with the vehicle as part of the contract must also be returned with the vehicle. Missing accessories will be recharged: e.g. Satellite Navigation Discs Bluetooth/Phone Kits Dog Guards Tow Bars Roof Racks Trailer Couplings etc.

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Cleaning / What’s Required :

03 mouldings Must all be in place, undamaged and undistorted 04 Door mirrors Free from damage and scuffing 05 Dents Singular minor dents only up to 10mm diameter are acceptable 06 scratches Singular light scratches up to 25mm 07 Lamps/lenses No holes or cracks 08 stickers/decals All must be removed including adhesive etc (if fitted by you after delivery)

interior / What’s Required :

1. If possible, do your appraisal a week or two before the vehicle collection date, giving you plenty of time to rectify any faults or missing items 2. Be as objective as possible. Make sure the light is good so you don’t miss any defects 3. Wash the vehicle (and allow it to dry) before appraising it 4. Check each body panel carefully, including the roof, bonnet and boot/hatchback

01 seats Should be free from snagging, heavy stains and burns

5. Check the tyres (including the spare) for damage. Inspect wheels and trims (if fitted) for scratches, dents and gauges

02 Carpets Should be free from damage/burns

6. Clean and valet the interior

03 Boot mats Must be in place and undamaged

7. Check interior for tears, burns, heavy stains or wear

04 Dashboard No holes, missing items or damage

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tiPs For CArrying oUt A sUCCessFUL enD oF ContrACt APPrAisAL :

8. Inspect all controls, including audio equipment, for damage 9. Use the end of contract checklist (sent 3 months prior to contract end) to ensure you don’t forget anything

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BUy yoUr VeHiCLe What happens to your car when the contract ends? When your vehicle is returned to Days Contract Hire, it will be sold on. As a benefit of using a car from Days Contract Hire, we would like to offer you the first opportunity to purchase the car. By ‘you’ we mean yourself, a friend, a family member or a work colleague. Any person known to you can buy the car and benefit from acquiring the vehicle for a trade price and an added bonus of already knowing the car. Buying the car will save you £££’s when compared to forecourt prices. You know the car has been regularly maintained since new, you know the mileage is genuine and that the car is reliable. Buying the car is very simple : get the price, arrange funds (we can help with this), get an insurance quote, transfer funds, and activate insurance. We will then terminate the contract, transfer ownership and send documents to the DVLA and the new owner. Contact Customer Services on 01792 222144 with the current mileage and we will give you the best price to purchase the car and assist with funding.

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tHAnk yoU! Thank you for taking the time to read your Driver Handbook. If you require any assistance during your contract please contact either our 24 hour DriverLine or your dedicated Account Executive. This has been issued for your guidance and whilst every care has been taken in its completion Days Contract Hire shall not incur any legal liability for any omission or inaccuracy.

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notes

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Contact Us

Swansea Road Garngoch Swansea SA4 4LL T : 0845 296 4423 F : 01792 896482 E : contracthire@days.co.uk www.dayscontracthire.co.uk

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