move management™
Complete control of every move.
Satisfaction for your transferees. Compliance with your policy.
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move management™
Complete control of every move.
Satisfaction and Compliance.
Which set of worldwide suppliers can keep your program on track? Avail systems, people and data work to keep your relocation program on the track that you intended. We’re your single point of contact to expertly coordinate the multiple fast-moving elements of successful move management. Our primary job is determining who among the world’s household goods carriers and partners are the most qualified to trust with your transferees’ moves — creating transferee satisfaction while complying with your relocation policy. Avail administers your household goods move program carefully and efficiently — before, during and after the move.
Avail knows. We have the data to support our answers. Count on us when you need to keep your employees productive and satisfied, within your policy.
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Saving costs while delivering complete satisfaction to your transferees.
The systems, people and data to manage your Your single point of contact to a world of resources. You have a relocation program with budget constraints and performance requirements. We have a system of controls and practices designed to save you money on every move — keeping multiple carriers in strict compliance with the terms of a contract or policy. We negotiate with providers
• Who delivers as promised? •W ho’ll handle your employees’ items • •
with the most care? W hich companies perform background checks before hiring crew members? W ho has the best record for the fewest claims?
world wide, audit their numbers, and report on their performance. In this way, Avail eliminates the occurrence of excessive, unwarranted charges — whether intentional or unintentional. We work with many sources to provide the most efficient and careful service. You get a single point of contact to it all.
•W ho has the highest satisfaction rating • •
among international transferees? W ho is the best choice to move a pet dog? W ho brings the best value to appliance installation? Temporary housing?
We work with many quality carriers domestically and internationally, including major van lines and reputable niche suppliers. Most important in all these relationships is that we answer to you.
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household relocation program. Personal attention, enabled by today’s technology. Avail service representatives are pleasant communicators. They’re skilled at making your transferees feel comfortable. And our people are always ready to respond quickly. They work as teams, with each team member committed to your transferee’s well-being. It also helps that our representatives have the finest tools in the industry at their fingertips. Enabled by today’s technology, they bring quick, accurate answers to keep the move process efficient. When the answer to a question is not immediately available, they get it and respond ASAP.
The Avail Order Management System
Highly developed, proprietary information technology supports Avail’s commitment to efficiency and customer satisfaction. All parties involved in a move have access to the information they need, with security levels based on user type. Notably, service providers are responsible for the data they own, which ensures unsurpassed accuracy for real-time reporting. Every piece of information about a move becomes part of the database of supplier performance that is used in statistical analysis to create provider evaluations.
move management™
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Our clients include global corporations, the U.S. government and military families. The more moves your organization makes every year, the more your household move process stands to benefit with Avail Move Management. Count on us to schedule people and services per your policies. We steadfastly oversee suppliers, keep all tasks on schedule, and inform you at every step. We audit every invoice before submission for payment to ensure charges comply with your policy, estimate and contract. Enabled by technology, and holding ourselves to highest standards of efficiency, we answer with the service consistency you and your transferees expect.
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Services. Contract Administration Policy Consulting
YOU
Onboarding, Initiating a Program Supply Chain Coordination
We’re your single point of contact. We manage your program by making contact with all providers and coordinating the service with your transferee.
Sourcing Third Parties Temporary Housing Auditing & Reporting Expense Tracking
avail
TRANSFEREE
EXAMPLE AVAIL CASE STUDY: This example of service to a global corporation illustrates how Avail brings the pieces of move management together in a seamless solution. 1.
The service cycle begins when Avail receives a shipment initiation from the client. Avail assigns the shipment to a carrier, based on the client’s distribution preferences and list of approved carriers.
2.
The carrier contacts the customer and schedules the in-home survey. When it is complete, Avail reviews the survey and costs to ensure the work falls within what is allowed by the relocation policy.
3.
I n this particular case, Avail finds that the transferring customer’s needs include the moving of a child’s playset, which is a service not pursuant to the policy. The Avail CSR contacts the transferee to review the policy limits and, if the transferee wishes, advise them in locating a qualified playset mover.
4.
Throughout the move, the Avail CSR serves the customer as a knowledgeable and professional communications link to the relocation process. The Avail CSR manages expectations with accurate, timely answers that keep customers thoroughly informed of the process and its timing.
5.
ext, the Avail coordinator reports to the client for approval of the move estimate and confirms N the move with the carrier.
6.
Throughout the move, the carrier reports on progress using the Avail Order Management system. This secure information tool keeps all parties “in the loop” during the move. All the while, The Avail coordinator is proactively looking for any potential hiccups.
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When the move is completed, the carrier sends the invoice to Avail, where a strict audit shows it agrees with the estimate. Avail confirms the validity of the invoice to the client, clearing it for payment.
8.
The data for this move — including pricing, timing, customer satisfaction — goes into the Avail database. Using statistical analysis, Avail issues regular reporting (monthly, quarterly, annually) so the client can compare the performance of carriers and enhance the selection model. Avail points out findings that may carry special significance. Once a year, an Avail manager reviews the “big picture” with the client and offers ideas on how to get greater value from their move management function.
move management™
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Contract Administration Determining which partners earn your moves.
• Coordinating & Negotiating with Multiple Suppliers
Avail has the service teams and technology in place to manage the complexities of putting together the right team of the highest quality suppliers for your program needs. Our industry experience, monitoring processes and high volume of managed moves gives us the knowledge and leverage to successfully negotiate the best prices from the most qualified suppliers. Ultimately, our objective is make your employees’ moves as stress-free as possible, within your relocation policy.
• R enegotiation of Contracts at Renewal Period
Measured performance, documentation at every phase of every move, strong relationships with top providers, and extensive feedback from our clients’ transferees empower Avail to secure excellent pricing during periods of contract renewals.
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The Avail Order System puts technology at the service of contract administration. It makes the specifics of contract terms, including service allowances and pricing, readily accessible. Timely and accurate administration supports the efficiency of your moves and the satisfaction of your transferees.
Policy Administration & Consulting Your transferees get answers and advice they need. Your transferee may have lots of questions about what they can expect during the move. No problem — we have answers. The Avail CSR understands your policy precisely and will manage expectations accordingly. A responsive attitude and professional communication are at the core of our customer service. Because we learn the ins and outs of your policy, we are able to achieve the complete satisfaction of your transferee while staying within your benefit parameters.
Avail Order Management system is integrated with the database that contains the policy terms. So we provide swift, accurate answers when consulting with your transferee on policy. For enhanced effectiveness, a tasking system prompts Avail coordinators when they should inform transferees of policy considerations.
move management™
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Onboarding, Initiating a Program Implementing your policy.
• S ourcing the Best Suppliers for Your Organization
With Avail, you get the staff and resources to aggregate and validate supplier data before we choose, or help choose, any source to serve you. Our supplier selection process is rigorous, but our objective is simple: secure the best sources proven by their performance — at excellent prices.
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• Onboarding New Suppliers to Your Program
Avail explains the details of your policy to new providers. We inform them of allowances in your program, and how to work with your transferee and your company. It’s our responsibility to bring in as many qualified providers as necessary, and make sure they each provide the same level of seamless, excellent service per the details of your program — including how to alert us of a possible exception, or how to invoice. We get them “up to speed” quickly.
The Technology of Onboarding Avail maintains an extensive database on supplier performance across the industry. Based on comparative analysis of their histories, the best providers are chosen that fit your objectives. And the details of your program are housed in our systems as well. We’re able to bring new providers “up to speed” quickly with the details required to provide seamless, excellent service to your transferees.
Supply Chain Coordination
Per your direction and policy.
• Placing the Moves Based on Best Supplier Fit
Every policy is as unique as the organization it serves. Avail will answer your group’s individual needs, whatever they may be. For instance, our substantial data can help your company meet its cost objectives by sorting providers based on value and performance.
• Placing the Moves Per Your Desired Distribution Percentages
Many organizations work with a select few carriers, distributing business in a way that ensures ongoing good relationships for uninterrupted service. Avail will follow your direction on assigning moves based on your view of optimum distribution. We will provide all of the supporting background data to help you with your reporting of distribution decisions.
• Proactive Awareness of the Calendar
Effective supply chain coordination requires an hour-by-hour awareness of events. Avail move managers work proactively to ensure tasks are completed as scheduled. When there is a hiccup in the chain, our people inform all affected parties immediately and take whatever steps are needed to ensure efficiency going forward.
Effective Supply Chain Coordination All service providers work in the same system in real time. Instant data access enables them to set dates and estimates quickly and confidently. Avail coordinators use the system to monitor providers and ensure all services conform to transferees’ expectations.
• Exception Management: Handling the diversity of transferee needs before the move.
Proactively addressing variations and planning ahead is an important part of our hands-on approach to move management. When communicating with suppliers, Avail is the go-between, acting on behalf of your employee before, during and after the move. You and your transferee are kept completely informed without having to spend time becoming completely involved.
• Claims Management: Handling the resolution of delay, damage or loss with all providers. For the smoothest move possible, we serve as your employee’s advocate in resolving issues by dealing directly with the service provider. Among our supplier criteria is the characteristic of responsive, and complete responsible resolution.
move management™
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Estimate
Invoice
Period Reports
OnDemand, Custom Reports
PostMove Surveys
Auditing & Reporting Advanced, proprietary systems track, rate and report — continuously.
the Estimate vs. the • Audit Policy Before Acceptance
Does proposed work fall within what your policy allows? We don’t accept an estimate until it lines up with your program’s parameters. the Invoice vs. the Contract • Audit Before Submitting for Payment Does the invoice conform to the terms that were agreed before the estimate was accepted? We make sure the answer is yes. eriod Audits and Reporting to • PCompare Suppliers vs. Contract,
Policy and Estimate Extensive data provides a historical perspective that enables you to know which suppliers audit well — and which show the consistent accuracy and value your program requires.
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ustomized Reporting, • COn-Demand Reporting Avail data collection and access allows us to pull reports based upon your customized needs, whether it’s a one-of-a-kind report we repeat every period, or a one-time, on-demand report required to answer a new question.
• Post-Move Survey Program
After the move, we contact your transferee to discuss how the move went. We inquire about claims and, if there are any, handle the resolution. Your employee will also receive an electronic questionnaire about their move experience, as well as a follow-up call. We use this feedback to help us assess the performance of our team and suppliers.
Every action that Avail orders and tracks becomes part of our database on supplier performance. Realtime access to the data makes regular and on-demand auditing and reporting one of the most significant capabilities our systems and staff can provide.
Expense Tracking See where every dollar goes, and head off budget issues before they happen.
• S taying on the Budget
Avail makes sure transferees live within your budget. We educate them at the start of the move about the costs and allowances or services. And we stay in touch throughout to keep their expectations and any new wishes or service trade-offs within the policy guidelines. The best assurance of a successful move sometimes comes down to giving the transferee the right information at the right time.
Real-Time Monitoring of Spending Avail relies on proven technology to monitor moving costs and transferee spending. We use the data to keep transferees well informed and within the budget of your program.
move management™
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move management™
Complete control of every move.
Satisfaction and Compliance Proven systems. Dedicated people. Right answers. With Avail, you get move management solutions that offer both the complete satisfaction your transferee wants and the compliance with your policy that you need. Which worldwide suppliers can keep your program on track? Our controls and practices are designed to save you money on every move. The savings come from improved carrier efficiency, keeping carriers in strict compliance with the terms of a contract or policy, and eliminating the occurrence of excessive, unwarranted charges — whether intentional or unintentional. Avail knows.
800.259.1277
• availresource.com • Avail Move Management, 5715 N. Fares Ave. , P.O. Box 537, Evansville, IN 47711 • Avail Move Management™ is an ISO 9001 certified company.