IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
Emotional Intelligence: A Pathway to Successful Career K.A.Apoorva, Senior Faculty – IT, Jain University, Bangalore. ABSTRACT: Wayne Payne first contributed the use of term “Emotional Intelligence” in 1985. Since then emotional intelligence is ruling the corporate, non- profit organizations and educational arenas as well. It is the emotional intelligence that drives an individual to succeed in life as well as lead others in positive manner. Emotional Intelligence builds good rapport with the people and decides the level of one’s attitude and altitude. This article describes about how to balance with one’s own emotions to succeed in a workplace. INTRODUCTION: Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. It can be divided into ability EI and trait EI. Ability EI is usually measured using maximum performance tests and has stronger relationships with traditional intelligence, whereas trait EI is usually measured using self-report questionnaires and has stronger relationships with personality [2]. IDL - International Digital Library
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Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation. Emotional intelligence is the ability to observe, access and manage emotions. This plays a vital part on how we deal with others. To know more on what is emotional intelligence, we’ll tackle its four branches that include perceiving emotions, reasoning with emotions, understanding emotions and managing emotions. Perceiving emotions means correctly identifying one’s feelings or emotions. One need to be observant and sensitive on one’s facial expression and body language as these can tell us what the other person feels without him saying a word. Not all people have this ability. There are some who are unable to understand nonverbal signs that may show one’s feelings. Having the ability to identify emotions is one of the factors in emotional intelligence. Reasoning with emotions means determining if one need to react on the other Copyright@IDL-2017
IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
person’s emotions or not. Understanding emotions is another factor in emotional intelligence. This is the ability to analyze the perceived emotions of other person and interpret what it means. For instance, one notice that hi/her friend keeps on looking at his/her watch and looks a bit worried. One thinks of the possible reasons for this like he/she may be waiting for someone but that person has not arrived yet or his/her deadline is almost up but he’s not yet done with his task. The last factor in emotional intelligence is managing emotions. This is the most important factor in emotional intelligence. This is the ability to control ones emotions and respond appropriately to others. Hence, Emotional Intelligence is very important for all employees as it is one of the important deciding factor for relationship management resulting in motivation, retention, self management & managing others. COMPONENTS OF INTELLIGENCE [3]:
EMOTIONAL
1. Self-Awareness: Knowing one's internal states, preferences, resources, and intuitions. 2. Managing Emotions: Managing one's internal states, impulses, and resources. 3. Motivation: Emotional tendencies that guide or facilitate or reaching the goals.
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4. Empathy: Awareness of others' feelings, needs, and concerns. 5. Social-Skills: Adeptness at inducing responses from others.
desirable
Self-Awareness: High self-awareness refers to having an accurate understanding of how you behave, how other people perceive you, recognizing how you respond to others, being sensitive to your attitudes, feelings, emotions, intents and general communication style at any given moment and being able to accurately disclose this awareness [3]. Skill Indicators: · Know when you are thinking negatively · Know when your self-talk is helpful · Know when you are becoming angry · Know how you are interpreting events · Know what senses you are currently using · Know how to communicate accurately what one experience. · Know the moments your mood shifts · Know when you are becoming defensive · Know the impact your behavior has on others [3] Skills Assessment: · Do you recognize your feelings and emotions as they happen? · Are you aware of how others perceive you? · How do you act when you are defensive? Copyright@IDL-2017
IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
· Are you aware of how you speak to yourself? [3]
and generate initiative without external pressure [3].
Managing Emotions: The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair, or irritability. The ability to be able to keep an emotional perspective [3].
Skill Indicators: · Able to "gear up" at will · Able to regroup quickly after a setback · Able to complete long-term tasks in designated time frames · Able to produce high energy in the context of low-enjoyment work · Able to change and stop ineffective habits · Able to develop new and productive patterns of behavior · Able to follow through words with actions [3].
Skill Indicators: · Able to identify shifts in physiological arousal · Be able to relax in pressure situations · Act productively in anxiety-arousing situations · Calm oneself quickly when angry · Associate different physiological cues with different emotional states · Use self-talk to affect emotional states · Communicate feelings effectively · Reflect on negative feelings without being distressed · Stay calm when you are the target of anger from others [3]. Skills Assessment: · Do you use anger productively? · Can you manage your anxiety in times of change? · Can you put yourself in a good mood? [3] Motivation: Be able to channel emotions to achieve a goal; to postpone immediate gratification for future gratification; to be productive in low interest, low enjoyment activities; to persist in the face of frustration IDL - International Digital Library
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Skills Assessment: · Are you persistent? · Do setbacks set you back? · Can you psyche yourself up? [3] Empathy: The ability to exchange information on a meaningful level. Adept in skills necessary for organizing groups and building teams, negotiating solutions, mediating conflict among others, building consensus, and making personal connections [3]. Skill Indicators: · Work out conflicts · Build consensus · Mediate conflict between others · Exhibit effective interpersonal communication skills · Articulate the thoughts of a group Copyright@IDL-2017
IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
· Able to influence others, directly or indirectly - Build trust · Make others feel good · Sought out by others for advice and support [3]. Skills Assessment: · Is it easy for you to resolve conflict? · How well do you give criticism? · Are you a good listener? · Do you frequently praise people? [3] Social skills: Being aware of other people's feelings and emotions; being able to listen to their feelings; being able to help others deal with their feelings and emotions in productive ways and assist them in increasing their awareness about their own impact on others [3]. Skill Indicators: · Able to accurately reflect back to others the feelings they are experiencing · Stay calm in the presence of others' distressful emotions · Recognize when others are distressed · Able to help others manage their emotions · Be perceived by others as being empathic · Able to engage in intimate conversations with others · Able to manage group emotions · Detect incongruence between others' emotions and their behavior [3].
· Are you skillful in managing the emotions of others? · How do you know when your boss is angry, sad, anxious? · Can you manage an angry group? · Are you comfortable with your feelings? [3] DEVELOPING EMOTIONAL INTELLIGENCE IN WORKPLACE: •
When people are working at a common place , emotions will play a role.
•
“Don’t bring your personal problems to work” is one variation of the argument that emotions are inappropriate in the workplace.
•
Developing EI in the workplace means acknowledging that emotions are always present, and doing something intelligent with them.
•
People derail because of classic emotional failings, not the lack of technical skills [4]
CONSEQUENCES OF NOT HAVING GOOD EI [6]:
Relationship Problems
Relationship Problems
Rage in the Workplace
Poor decision making capability
Skills Assessment: IDL - International Digital Library
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IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
Failure to advance in career
Development of Stress
and successful career. determines your altitude.
EMOTIONAL QUOTIENT (EQ) VERSES INTELLIGENCE QUOTIENT (IQ): Emotional Intelligence explains why in-spite of equal intellectual capacity, educational background, training or experience some people excel while others of same calibre and high educational degree lag behind. Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others [7].
Your
attitude
“Be a diamond which is just a piece of charcoal that handles stress exceptionally well”. REFERENCES: 1.http://psychology.about.com/od/personalit ydevelopment/a/emotionalintell.htm 2.http://en.wikipedia.org/wiki/Emotional_int elligence 3. http://www.citehr.com/110184-emotionalintelligence-problem-solving.html
Hence IQ gets oneself to the entry door but EQ gets oneself throughout the life.
4.http://psychology.about.com/library/quiz/b l_eq_quiz.htm
TIPS TO CONTROL EMOTIONS:
5.http://en.wikipedia.org/wiki/Theory_of_m ultiple_intelligences
Take 30 belly-breaths
6. “The Role And Importance Of Emotional Intelligence In Knowledge Management”, Svetlana Lazovic, International School for Social and Business Studies, Slovenia
Get good knowledge Redirect your mind Don’t forget to eat
7.http://www.ted.com/conversations/21687/ emotional_intelligence_vs_inte.html
Ask yourself: is this useful? Observe the feeling Stay in the present Find good ways to relax CONCLUSION: Hence I like to conclude, by controlling our emotions one leads a happy IDL - International Digital Library
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IDL - International Digital Library Of Management & Research Volume 1, Issue 5, May 2017
Available at: www.dbpublications.org
International e-Journal For Management And Research-2017
IDL - International Digital Library
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Copyright@IDL-2017