The Waterline
December 4, 2014
Vol. XXXI No.48
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NEWS AND INFORMATION FOR THE NATIONAL CAPITAL REGION
Safe shopping practices keeps money secure this season By Patrick Gordon NDW Public Affairs Throughout the holiday season, people make the most shopping transactions and spend more money than any other time of the year. It is also the time where holiday shoppers are at risk from identity thieves. If they don’t keep a close eye on their personal information and finances, the season can go from being jolly to gloomy in an instant. According to the U.S. Department of Justice, about 8.6 million households nationwide, had at least one member age 12 or older who experienced one or more types of identity theft victimization in 2010. Of those, 3.8 percent experienced the misuse of an existing credit card. Victims of identity theft suffer drained bank accounts, destroyed credit, and even criminal charges for crimes committed in their name. And it can happen to anyone, military or civilian. “I was on a ship in Yokosuka Japan, and the postal clerk aboard the ship was a friend of mine,” said Bert Nash, occupational safety and health specialist for the Naval Support Activity Washington Safety Office. “When I transferred from the ship, I had to have a new credit card sent to me.” Back in those days, the credit card company would send you the card and then send
you the PIN separately. Well, this postal clerk got my card, and instead of sending it to me, waited on the PIN and started charging things out in town on my card. NCIS had to get involved to straighten it out, and the guy ended up going to Leavenworth prison as a result, but not before he had spent a lot of my money.” According to the U.S. Navy Safety Center, identity thieves use a number of ways to gain a victim’s information without them knowing. One tactic is “skimming,” where a criminal steals a victim’s credit or debit card numbers by using a special storage device when processing your card during a regular transaction. Another high-tech practice of identity thieves is “phishing,” where a criminal pretends to be a financial institution or company that sends spam or pop-up messages so you will reveal your personal information. But low-tech means such as changing a victim’s address through a change of address form or simply stealing a victim’s wallet can both have the same result. As concerning as identity theft can be, there are steps that shoppers can take to ensure that their personal information and finances are not stolen through identity theft.
See Safety, Page 8
U.S. Navy photo by Mass Communications Specialist 2nd Class LaTunya Howard
Monitoring personal finances, maintaining security software on your computer, and only using secure websites when shopping online are just a few ways that shoppers can prevent identity theft this holiday season.
Commandant’s Corner: CNIC Guiding Principles
Rear Adm. Mark Rich, NDW 88th Commandant
Team 88, Last month Vice Adm. Dixon Smith relieved Vice Adm. French as the fifth Commander, Navy Installations Command. In this month’s Commandant’s Corner, I want to discuss Admiral Smith’s guiding principles. Guiding principles provide overarching objectives for the enterprise that enable us to develop strategies and set goals for our organizations. We will use this Commander’s intent to align our actions, aid our decision making and synchronize actions across the enterprise. CNIC Guiding Principles: - Take customer service to the next level - “Can-do” attitudes that result in positive experiences - Be brilliant on the basics - Know and execute policy / doctrine; perfect our guidance - Make smart business decisions - Advance enterprise alignment; seek efficiency and ROI
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This Week in Navy History Page 3
- Live a culture of continuous improvement - Base appearance, sharing of lessons, critical introspection - Represent Navy to the surrounding community - Installations are the face of the Navy; it’s about relationships Customer Service: First, we must recognize ourselves as not just a customer service organization but a customer-focused organization. As we provide support across our business lines we should never lose focus on the end user or of the foundational fact that our mission is to enable the mission success of our customers - whether they are mission partner tenants (Fleet), individual Sailors or government civilians (Fighter), or Navy families. I encourage you to know your customers and communicate with them often, take every opportunity to give your customers a positive experience.
INSIDE
Brilliant on the Basics: Build a solid foundation based on an expert knowledge of and compliance with governing instructions. It sounds overly simple, and perhaps it is, but you need to be clear that you’re executing the mission you are supposed to be, in accordance with the appropriate guidance. To put it another way, do the right thing the right way. If you feel the guidance is not helpful, insufficient, confusing or just flat wrong, raise it to the right level of leadership and let’s get it fixed. Smart Business Decisions: Improving organizational efficiency is always a worthy objective. In an austere environment - and we are in a long-term austere environment - it’s imperative to work hard at executing the mission at the lowest cost, thereby maximizing efficiency. That
Joint Base hosts Hiring Our Heroes; helps transitioning service members Page 7
See Commandant, Page 10