Will chatbots replace recruiters?

[ JULI 2017 ]

e-HRM - facts & figures - ontwikkelingen & trends - analyses & visies van HR professionals en HR dienstverleners - case story : HR digitalisation / transformation @ Philips - 53 tools

uitgegeven door

met de steun van

INHOUD VOORAF 3 Change or perish: over dino’s en HRM-ers Marc Ernst (BizInfo/HRMinfo)

IN-DEPTH 6 HR transformatie/digitalisering: facts & figures Katleen Weytjens (WisKeys) 10 HR Tech: un aperçu (incomplet) des apps, des plate-formes et des logiciels Christelle Letist (Go to Next Levels & CoolBird) 12 The invasion of chatbots in HR (operations), recruitment, performance management, engagement and knowledge sharing Tom Haak (HR Trend Institute) 13 e-HRM implementation and its consequences: a matter of matching technology, organization and people Huub Ruël (The Hague Hospitality Business School) & Tanya Bondarouk (University of Twente) 15 Case story: HR digitalisation / transformation @ Philips (Workday implementation)

Efthymios Zindros (Philips)

OPINIO 17 De toekomst van recruitment: artificial intelligence en bots Lena Olivier (Recruitz.io) 21 De kracht van digitale disruptie Hette Mollema (Workday) 23 4 trends op weg naar e-HRM Jeroen Franssen (Agoria) 25 The importance of quality of hire Yves Lermusi aka Lermusiaux (Checkster) 27 Perform, Transform & Innovate in the Digital HR services Marcus Sawyerr (Adecco Group X) 29 Will chatbots replace recruiters?

Dominique Dejonghe (Chatbotfordummies.com) 31 5 tech-trends die HR sterk beïnvloeden Santiago Malter-Terrada (Agilis)

VADEMECUM 34 Omschrijving van 53 e-HRM tools

COLOFON 44 Colofon

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OPINIO Will chatbots replace recruiters?

Personal thoughts on a phenomenon, by a former recruiter by Dominique Dejonghe (Botmaster @ Chatbotfordummies.com)

In September 2015, BBC wrote an article on the likelihood that jobs would be automated in the next 2 decades.

Luckily (or not), the recruiter job was not listed.

And though I personally think that the recruiter job will not be fully at risk the coming 20 years, I’m pretty sure the function will change a lot in the coming years through chatbots and AI. I used to be a recruiter myself some 20 years ago, working for Korn Ferry and Schelstraete & Desmedt. Though naming has changed (Futurestep and Schelstraete, Delacourt and Partners) they still exist and have more recruiters in place than when I was working there. But we are not talking about the past 20 years, we are talking about the next 20 years.

For sure the function has changed a lot with the internet the last 20 years. I remember sourcing highly skilled Natural Language Processing experts by using the internet and how this opened a pool of new candidates. Let’s simplify this: the last 20 years, the internet changed a lot in the sourcing of candidates on their desktop instead of Trends top 10000, Compass Guides. Now everyone is on LinkedIn, and Job boards struggled for candidates on the internet.

But we moved from the computer to mobile. And even on the mobile we are currently moving from apps to messaging apps. I have 3 daughters and they literally live on Messenger where they con-

verse with their friends all day long. Always available, this creates big opportunities for Recruiters.

People like to chat, that’s why the major tool of headhunters was (and still is I think) the phone. I remember creating interest and engagement with candidates over the phone, and trying to seduce them to a new job The next 20 years, even the next 5 years, will be an opportunity for recruiters to swap that phone to the messaging app. If they do not do this, their job is in trouble, since Facebook, Microsoft, Google, Amazon are developing chatbots So chatbots could make the recruiter abundant, or be a disruptive weapon to use for them.

Let me show you what I mean. But first let me explain what chatbots are and what makes them so powerful.

A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. They live on messaging apps like Facebook Messenger, KIK, WeChat, Skype, Telegram, Slack,…

Messaging is hot: Facebook counts more than 1 billion people active monthly users on their platform. Chatbots automate these conversations so you can engage 24/7 with your candidate.

Getting into the pocket of your candidate through messaging is a smart move, if you do it the right

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OPINIO way. Then chatbots are able to prescreen candidates, create engagement and work in collaboration with the Recruiter.

So meet Karen (Karen.ai) and Mya (trymya.io) (why are chatbots always female..;-) : These chatbots automate 75% of the recruitment process!

So will chatbots take over the jobs of recruiters?

Yes they definitely will change the job of the recruiter and if Recruiters do not take action now, they will become irrelevant. But if they start using chatbots as a companion like their phone, they might stay in control and become better recruiters.

So I’m curious which recruitment and selection company will develop the first recruiting chatbot…

Or chatbot companies like impress.ai will take over. And if they don’t do it, candidates will start using their CV bots.

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COLOFON

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Directeur & (verantwoordelijk) uitgever: Marc Ernst

Werkten mee aan deze editie: Katleen Weytjens, Christelle Letist, Tom Haak, Huub Ruël, Tanya Bondarouk, Efthymios Zindros, Lena Olivier, Hette Mollema, Jeroen Franssen, Yves Lermusi aka Lermusiaux, Marcus Sawyerr, Dominique Dejonghe, Santiago Malter-Terrada, Jean-Marie Coen en Marc Ernst © HRMinfo.net/BizInfo gcv Uitgezonderd korte fragmenten (voor journalistieke doeleinden zoals recensies), mag deze uitgave noch in haar geheel noch gedeeltelijk, gereproduceerd en/of verspreid worden, noch via elektronische of andere middelen, zonder voorafgaande schriftelijke toestemming van de uitgever.

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