Debtfree South Africa’s debt counselling magazine
January 2010 www.debtcounsellingsa.co.za
We all await the decision of recent important legal matters which will shape the way the industry will go this year, but for the moment all is still. Some DC’s say too still. December is traditionally a time of year when extra funds become available allowing some consumers 02 Editors notes into fooling themselves that all will be well but by Mid Jan most realise that this is not the 03 News case and Feb usually sees a huge increase in applications for debt review. 06 A last chance For our attorney readers: we hope that your year will see your matters fly through the 08 Reader poll courts unopposed. For our readers under review: we hope that you 12 Wesbank punish clients manage to get back on your feet this year and 14 Marriage and debt review as the economy slowly turns around you are able to get into a good place financially maybe 16 NCR invitation you will even be finishing up your debt review this year and having clearance certificates 17 Service directory issued. For our DC readers: we hope the other 8 million consumers who need debt counselling in SA hear about your firm and come to you for assistance. You will note changes in Debtfree DIGI this year. For one you will see the news section is now up at the front of the magazine. After all we all want to know what’s going on out there. For more current news you may 2011. Ahhh a new year, always so full of promise. want to head over to our Blog for all the latest. But sadly once you get back to work and start ( http://debtcounsellingsouthafricamagazine. cheating on your new years resolutions pretty blogspot.com/ ) soon it can feel like just another week. But we You will also see more competitions in the urge you to hang on in there. Keep your eye on magazine this year. Yay! free stuff. Maybe you the prize. 2011 could be your year. will be one of our winners. Also be sure to take Hopefully the industry will see a reduction part in our reader polls. in unnecessary 86(10)s this year. Hopefully So enjoy this months issue and we hope you the Credit Providers will see debt review for have a great year! what it is... a weight off their shoulders and a guaranteed and reliable collection mechanism. Hopefully debt review will see another 200 000 applications this year...or more.
CONTENTS
EDITOR
INDUSTRY
CONSUMER
NEWS FLASH Repo Rate to stay the same (5.5%) This January , as expected, Reserve Bank Governor Gill Marcus announced that the repo rate will remain constant at 5.5%. Last November, the Reserve Bank slashed the repo rate by 50 basis points reducing it to its lowest in 30 years. Since December 2008, the repo rate has been cut by 650 basis points. Among the reasons given for the rate staying as is was the improving economic outlook and recent sustained recovery in domestic consumption. Recent data shows South Africa’s retail sales growth has expanded by a more-than-expected 7.8 % (year-on-year) as consumer confidence and spending improved. One factor that is always taken into account is the inflation rate. Marcus said SA’s inflation rate should remain at around 4,6% during this year. Marcus said there appeared to be stabilisation in the labour market in the third quarter with unemployment levels remaining at a high 25.3 %. Tendani Mantshimuli, a consumer economist for Liberty Retail SA and ex SARB senior economist has been quoted as saying: “It’s cold comfort to the millions of unemployed people out there that we’re at a point in our economy where rates are at a 30-year low, unless this is going to spur on economic growth and create jobs,”...“Interest rates decisions matter to people with jobs and [with] access to credit facilities.” She says “What does matter to the poor is that at least inflation is low, so whatever spending capacity they have is protected.” Although SARB has decided to keep the repo rate at 5,5%, Marcus warned that keeping
interest rates low was not going to be the “final solution” to South Africa’s economic recovery.: “Low interest rates cannot ensure long term growth and lead to sustainable employment,” Marcus said. There are other concerns as well. For instance South Africa’s relatively high interest rates (on a world wide scale) have driven the Rand up about 26 % against the dollar since the start of 2009, raising concerns about manufacturers’ export competitiveness. Many financial analysts say that this finally signals the end of a string of reductions over the last while. Many look to next year expecting the rate to finally start climbing again.
Jo’burg ratepayers snap! This following a week of electricity and water disconnections for those alleged to have defaulted on payment Johannesburg ratepayers have finally snapped. Recently chaos ensued at the billing offices in Braamfontein, as frustrated ratepayers who were queuing to query their bills vented their anger at municipal staff, shouting and accusing them of being clueless and useless. Some reportedly even mentioned burning down the building. One estate agent, who came to try collect a clearance certificate which she has been waiting for over a year began yelled at billing officials to work faster and reduce the long queues. Some said “This is not acceptable...get more people to work in this office.” Comments
like: “We have businesses to run and children to feed. We cannot afford to spend the whole day here” were made. One consumer stated that they had been billed over R50 000 for a house which had been unoccupied since halfway through last year. Though they queued all day they did not get to the front of the queue and eventually left frustrated. Many others who in an effort to beat the queues arrived and begun queuing at 5 in the morning were still waiting at noon to be served. Stan Maphologela, spokesman for the department of customer revenue, commenting on the delay at Braamfontien said: “Customers are the ones to be blamed because there is no need to flock to that office. Any municipal office can handle these queries.” Many consumers are complaining of not receiving there statements and incorrect billing like one resident in a nearby area who said: “I accessed the November account to find an absolutely horrendous charge of more than R2 500. This amount is half my salary. We are two people in the house and are away all day at work all week. It’s not possible.” One consumer has sought assistance for her billing crisis for five years without success. She has not even been able to pay her rates as the municipality has failed to correlate her accounts with her property. When her electricity was cut off five years ago, she spent R72 000 on legal expenses to have a court order instructing the municipality to reconnect the power. “I had to pay R100 000 to have my electricity reconnected. The municipality is costing us a fortune,” she said. According to her, the officials were always rude and unable to help.”They told me there were thousands of people who needed to be refunded by the municipality and the money was not available.
There are so many of us who need help but the workforce has not been increased in their offices,” she said. Mr Maphologela, spokesman for the Customer Revenue department, advised those planning to seek recourse in court not to go that route. He has said, “ “Refunds take a week to be processed if all proper documentation is supplied.” This consumer refutes this as untrue: “I have been to various municipal offices about 70 times in five years. I have made about seven applications but my problem has not been solved,”. Many residents are now thinking of pursuing legal action.
DCASA MEETINGS Jan/Feb 2011 Here are the dates* of upcoming DCASA meetings: Kwazula-Natal, 24 Jan 2011 Eastern Cape, 27 Jan 2011 Free State, 28 Jan 2011 Gauteng, 2 Feb 2011 *subject to change.
DEBT COUNSELLING A LAST CHANCE No doubt if you have looked into the debt counselling process it is because you are experiencing debt stress. You may have been avoiding answering calls from unknown numbers or paying one creditor this month and then another next month. It may be that you have now begun to receive letters which say”…Section 129…”These letters will advise you to consult with a Debt Counsellor to see if debt counselling is right for you. Normally when you get one of these letters (sect 129/130) it means that your credits have had enough, and are about to send you a summons and then try get a judgment against
you. Such judgments last for 30 years and may allow them to garnish your salary or demand the return of assets such as vehicles etc. Debt counselling, while been a new and constantly developing process with its own challenges, really can help the majority of consumers under debt stress. There are some consumers who will not be able to take advantage of the process (such as unemployed consumers- as debt review relies upon repayments been made) but for those who do go under debt review they immediately feel the relief of getting candid professional advice. The time when a consumer enters debt review
is a tricky one. Changing ones life style from a “credit” lifestyle to a “cash” lifestyle is not easy. A mental shift is required and it is one that many consumers struggle to make. Many DC’s find that when the time comes for the first repayment to be made through the Payment Distribution Agency (PDA) to the clients creditors that the client sometimes does not make the payment. This immediately puts the payment plan that the DC has sent out to all the creditors in danger of collapsing. Sometimes clients pay well at first but at some point pay less than they should. This too means that the whole review is in danger of collapsing unless the consumer can make a payment to “catch up” the next month. Most creditors will not admit it but they do not like the debt review process since it ensures the consumers rights and makes a bit more paper work for them. This is a silly way to look at the debt review process since in actual fact the DC has done an evaluation and arranged a debt collection mechanism for the creditor. Instead many creditors then go and incur further unnecessary costs by involving attorneys etc. This bad attitude of creditors has contributed to their view that debt review is a BIG favour that they are doing the consumer and thus when consumers default on the payment plan they are quick to terminate the review. Most DC’s would say that this is rightly so. In fact most DC’s will be the ones who remove consumers from the process if they do not stick to the payment plan exactly. Besides the DC’s reputation is on the line. Once a debt review falls away the consumer will once again face those phone calls and collection letters demanding funds. More than this many creditors will immediately start legal proceedings against the consumer to prevent
them re entering the debt review process. As a result if a consumer goes into debt review they do need to see it as a last chance to get their finances in order. Any thought of not paying one month or paying less than the arranged figure needs to be done away with. Some consumers ask the Debt Counsellor for their understanding this month because they had to spend funds on ...x or y. Truth be told however the DC has probably worked out a budget for the client which allows for savings toward such eventualities. If the consumer then does not pay according to the plan the DC should remove the person from the process with all due haste. (This would differ from a situation where the client had approached the DC well in advance and the DC had arranged a change with the creditors) If they do not do so the creditors will ensure that this happens anyway. It is not up to a debt Counsellor to decide if a consumer can pay less this month. They do a review and make suggestions to the courts for debt restructuring. Their job is to monitor and report as well as review once every 12 months to see if more funds can be made available. If you are a consumer under review remember that a last chance is just that. Should you decide to short pay or miss payments that chance is gone regardless of the reason for the short payment. If you do have a reason be prepared to defend that reason in court before a magistrate under oath with all the supporting evidence that will be required. Rather than short pay or miss payments make drastic changes as required. You may, for example, need to walk to work for a month (or catch a lift with a friend) but at least you will be able to make the required repayment and stay under review. Don’t blow your last chance.
READER POLL We value your input so please mail us and let us know: Who is the best Credit Provider to deal with? ABSA NEDBANK FNB STANDARD BANK Who is the worst Credit Provider to deal with? ABSA NEDBANK FNB STANDARD BANK
Or visit our blog and vote online: http://debtcounsellingsouthafricamagazine.blogspot.com/
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WESBANK PUNISH CLIENTS WANTING TO LEAVE DEBT REVIEW Are you a happy FNB client? Have FNB been very cooperative in your debt review? Maybe they gave you a good rate and helped you put a plan in place to settle your debts over time along with your other creditors. Wesbank too may have decided to offer you a reduced rate and were happy to accept the Debt Counsellor’s proposed repayment amount (In debt review the DC decides on the available amount and the various creditors decide on the rate they wish to charge interest at.) In the recent past FNB have really developed a bad reputation for trying to terminate their participation in debt review , rather preferring to try circumvent the National Credit Act in an effort to take costly legal action against clients. FNB have even followed Nedbank’s bad example of ignoring the smaller accounts and only trying to terminate consumer’s homes and vehicle loans in an effort to try repossess and sell these assets. Well, we all realize that these institutions are strapped for cash and are trying to get some easy money in, as quickly as possible, to stay afloat in these tricky times. However this resulted in an incredible amount of unnecessary legal fees and anguish for their clients who are under review. Wesbank has been part of this situation as well. However now that the Moratorium on 86(10) s is in place a new strategy by Wesbank has come to the fore which bodes ill for the future.
Several consumers who went into debt review in recent years have experienced really positive improvements to their finances. Maybe increases have come along , maybe a spouse has found permanent employment or maybe the sale of an asset has come through. For whatever reason these consumers have been able to pay off all of their smaller accounts and now only have their vehicle accounts left under debt review. At this point the DC approaches Wesbank with the good news that the client can now leave debt review and resume their normal payments (or payments higher than the amount proposed b the DC originally) Wesbank then inform the counselor or the consumer that if the consumer leaves debt review they will demand the payment of the full arrears that have developed over time since the review began. In most cases this is several thousand rand which obviously consumers will not have. If the consumer leaves debt review and does not make this payment then the Post Debt Review department hand them over to the legal department who proceed to summons the client and repossess the vehicle for sale on auction. Essentially they are saying “Sorry, you are now trapped in debt review”. Which is ironic considering how FNB spent so much energy in 2010 trying to get consumers out of the debt
review process. DC’s have taken the matter to the Ombud and the NDMA and they wait to hear what will now happen. (Debtfree DIGI will follow this story and report back) Why this is concerning is because this is simply the first issue that will arise in line with the banks post debt review departments practices. What will happen when consumers who have bonds try to leave debt review? Will they be asked to pay in huge amounts of funds in arrears that have been adding up for years? Funds which they obviously will not have. Will these consumers then face their homes being sold on auction because they wanted to leave debt review? Are we heading for a group of consumers who will never be able to leave debt review until the last cent on their bond is paid up? An interesting point to remember is that the Banking Association of South Africa (BASA) rules engine, which is being incorporated into PDA calculating systems, specially looks for the point where a consumer is no longer over indebted and can leave debt review. Obviously Wesbank and FNB missed that meeting or at least the employees in the post debt review and legal departments seem to have. No one at Wesbank or FNB were available to comment on the record on this issue at the time of going to print.
INDUSTRY
MARRIAGE AND THE DEBT REVIEW PROCESS An unhappy marriage? Both parties to a marriage in Community of Property have the same powers to dispose of assets of the joint estate. There are however onerous restrictions on the parties to bind the joint estate as set out by article 15 of the Matrimonial Property Act 88 of 1984 that a spouse needs formal permission for some actions that will bind the joint estate and informal consent for other actions. In accordance with the provisions of section 15(2) (f) of the Matrimonial Property Act, a spouse shall not without the written consent of the other spouse enter, as a consumer, into a credit agreement to which the provisions of the National Credit Act, 2005 apply. The spouse, in giving the written consent for the other spouse to contract then becomes jointly and severally liable for the indebtedness of the spouse signing the credit agreement by virtue of the fact that they are married in Community of Property. Should the spouse who entered into the credit agreement default then the consenting spouse will be obliged to make good on this debt. If both spouses as consumers are determined by
a Debt Counsellor to be over-indebted then a joint debt review application would have to be launched in the Magistrates Courts. The difficulty arises when the spouses have commenced divorce proceedings as the parties are often reluctant to co-operate with each other. In such a circumstance, the consumer who has consulted the Debt Counsellor would be well advised to bring a single debt review application to the Magistrates court. Should the other spouse choose not to launch a debt review application then that spouse will not receive the protection afforded by the debt review process and will no doubt in due course be ordered to pay up to the creditor. While a marriage in Community of Property provides that each spouse is responsible for the others debt, the same does not apply to spouses married in terms of an Ante Nuptial Contract. With the protection of such a contract neither spouse is liable for the debt incurred by the other. However, if one of the parties becomes over-indebted and the spouses are
happily married, then the debt review process does not always afford the over-indebted spouse relief as the Debt Counsellor would have to take into account the financial means, prospects and obligations of any other adult person (in this case the financially secure spouse) within the consumer’s immediate family or household, to the extent that the consumer and that other person customarily – (i) share their respective financial means; and (ii) mutually bear their respective financial obligations. In such a case the Debt Counsellor may decide that the consumer is not overindebted and accordingly unable to receive the protection from creditors provided by the debt review process. If, on the other hand, the parties are headed towards the divorce courts and no longer living together then the overindebted spouse would receive the protection of the debt review process.
NCR INVITATION The NCR invite you to attend a training workshop in Cape Town where the following topics will be discussed: Industry developments, Relationships with stake holders, Terminations, After Care, Money collection There is no charge for this workshop which is for registered Debt Counsellors Only. (No shows will however be charged.) Where:
Old Oak Bowling Club
Address:
Tygervalley RD Kenridge ext 3 Bellville
When:
28th January 2011
Time:
8:30 for 9:00
RSVP:
jennyd@octogen.co.za
This workshop will cover the same information as the workshop held at the end of 2010 at the same venue.
SERVICE DIRECTORY DEBT COUNSELLING AA Debt Counselling Centre Anthea Johannes NCRDC531 Tel: +27 (0) 21 982 0522 Cell: +27 (0) 84 402 7032 Alan Watts NCRDC 962 NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954 alan@active-debt-counselling.co.za www.active-debt-counselling.co.za Central SA Debt Counsellors 082 950 7806 Fax: 086 563 1621
Debt Counselling South Africa Cape Town Branch Tel: 021 919 66 94 Rod De Witt NCRDC831 Visit: www.debtcounsellingsa.co.za Debt Knowledge Debt Counselling 082 379 2337 Debtonators 041 585 0276 Fincorp debt Counsellors cc Cecilia Zwarts fincorpdc@yahoo.com Holistic Debt Counsellors info@holisticdc.co.za
Consumer Assist Andre Snyman Tel: 0861 628 628
Helpdesk Debt Counsellors Allan Hoffman Tel: 0861 000 754
Credit Matters 021 431 9100 info@creditmatters.co.za
Help-U-Debt (Vaal Triangle) Wanine Tel: 082 445 3967
Darran Manikam NCRDC704 debt@mailbox.co.za
Help-U-Debt (Potchefstroom) Madra 083 390 3275
Debtbusters 0861 663 328 (NO DEBT)
Help-U-Debt (Parys) Marilouise 082 920 6249
DebtSafe 0861 100 999 Durban Debt Counselling Services Suite 112, 1st floor Union Club Building 353 Smith Street Durban, 4001 Tel: 031 301-7893 Fax: 031 301-5809 phumla.ngema@telkomsa.net
Help-U-Debt (Vanderbijlpark) Herma 083 320 8303 MG Consulting For your Debt Counselling Service M.C. Cambouris NCRDC1403 Telephone: 021 919 4618 082 450 7459
082 782 0595 Fax: 086 622 0690 Bellville NDA Debt Counsellors Your Trusted Debt Counsellors Gary Williams (NCRDC 143) Tel: 034 315 3880 Fax: 086 612 4112 gary@ndad.co.za www.ndad.co.za Think Green Debt Counselling Sandi Pauw sandipauw@mweb.co.za Tel : 012 991 6638 Cell : 082 460 7800 Fax : 086 219 2615 Incentive Debt Counselling “Paving the way to a Debt Free Tommorrow” Darran Manikam NCRDC704 Tel: (031) 409 9379 Fax: (031) 409 1327 Cell: 0845898286 Branches: Phoenix and Shallcross Indigo debt counsellors CC Tel: 087 808 9734 Fax: 086 580 8675 indigodc@iburst.co.za Ramonti Debt Counselling Jacob Ramonti - NCR DC 932 Cell : 082 962 4537 Fax: 086 658 7627 Email:ditsamai@yahoo.co.uk Soweto Rihanyo Debt Counselling (012) 804 50 57
DRS BOND CHOICE P.E. Office: 041 393 7000 BORDER REGION: DRS EAST LONDON Office: 043 7212 656 DRS KING WILLIAMS TOWN Harry Light Cell: 082 573 5803 Office: 043 643 3024 Email: harry@drssa.co.za
DRS CENTRAL 041 586 2020 Email leon@lynxsa.com DRS DESPATCH Office: 041 933 1189 DRS HUMANSDORP Office: 042 291 0135 DRS KIRKWOOD EXPRESS Office: 087 8080 500
GAUTENG: DRS PRETORIA CENTRAL Ivan Mabuthu Cell: 082 266 6210 Office: 012 320 8304 Fax: 012 320 8388 drspretoriacentral@drssa.co.za DRS CENTURION EXPRESS Office: 012 653 0127 DRS HARTEBEESPOORT Office: 012 253 1231
DRS CRADOCK Herman Marais Cell: 082 378 3743 Fax 045 838 6572 Email cradock@drssa.co.za
DRS PORT ELIZABETH Office: 041 453 8961
DRS QUEENSTOWN Herman Marais Cell: 082 378 3743 Office: 045 838 9764 Email herman@drssa.co.za
DRS SOMMERSET EAST Luther De Bruyn Office: 042 243 1107
DRS MTHATHA Herman Marais Cell: 082 378 3743 Office: 047-5323356 Email herman@drssa.co.za
MANGAUNG Zune Coetzer Office: 051 436 4515 Email zune@drssa.co.za
DRS ZAMBESI EXPRESS Office: 012 7555 225
SOUTH FREESTATE Office: 053 591 0734
DRS MORNINGSIDE Ericah Mtshali Cell: 076 578 8660 Office: 031 301 5993 email ericah@drssa.co.za DRS DURBAN NORTH EXPRESS Office: 031 584 6305
EASTERN CAPE: DRS ALBANY Office: 041 365 5857 DRS ALGOA Craig Wheetman Cell: 083 299 0311 Office: 041 364 1888 Email david@drssa.co.za
DRS SIDWELL EXPRESS Office: 041 451 0474
FREESTATE:
GARDEN ROUTE: DRS GEORGE Office: 044 874 2820 Email francoisv@drssa.co.za
DRS LIMPOPO CENTRAL Office: 015 297 1387 DRS PRETORIA NOORD Office: 012 546 2187 DRS ROODEPOORT EXPRESS Office: 011 472 4171 DRS RUSTENBURG 083 740 4620
KWA ZULU NATAL:
DRS GREYVILLE Office: 031 309 8716 DRS KOKSTAD Office: 039 727 1430
DRS PHOENIX 082 374 7040 WESTERN CAPE: DRS BELLVILLE Office: 021 948 8523 / 4 DRS DIAMOND Office: 021 421 8563 DRS TYGERBERG Office: 021 945 4062 DRS WEST COAST Marius Coetzee Cell: 082 978 4407 Office: 022 713 3766 Email mariusc@drssa.co.za Debt DRS SALDANHA Office: 022 714 3939 DRS SOLUTIONS 084 586 5600
SUPPORT SERVICES U-Win Debt Counsellors Coreli Roos NCRDC509 Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, Springfontein Cell:079 626 66241 croos@global.co.za Staff Line Ndizani Executive Recruitment Cell no: 083 3028163 Direct Line: (011) 468 - 2150 E- Mail: saki@staffline.co.za
Blank Design For all design and marketing needs including websites, brochures, business cards etc. Steve Rosenberg steve@blankds.com 083 700 2020 www.blankds.com Designtimes South Africa’s creative resource www.designtimes.co.za
FINANCIAL ABSA Customer Debt Repair Line 0860 356 356 Credit Ombudsman 0861 662837 Experian 011 799-3400 debtcounsel@experian.co.za Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912 Fair Debt 0829019788 or 012-3772558 ray@fairdebt.co.za PACFIN Financial Solutions Head Office Tel: +27 11 9757445 Fax: 0865368783 36 Van Riebeeck road Kempton Park 1619 pieter@pacfin.co.za
Monte Carlo Building No 8 Voortrekkerstreet Kempton Park 1619 Kempton Park Contact: Reyno Coetzee Tel: +27 11 3945363 Fax: 0866048002 Cell: +27 73 3690884 kemptonpark@pacfin.co.za Boksburg / Germiston Contact: Armand Posthumus Tel: +27 11 8921911 Fax: 0865620378 Nelspruit Contact: Ann Baker Tel: +27 13 7415559 Fax: 0880 1374 15559 Cell: +27 82 9024236 jeleroux@telkomsa.net Springs Contact: Wynand Mclachlan Tel: +27 11 8113728 Fax: +27 11 8113728 Cell: +27 83 2754014/5 wynmc@telkomsa.net Gooseberry Business Advisory Tel: 012 644 0589 Nedbank Debt Rehabilitation & Recoveries Services 0860 109 279 STD Bank Debt review Helpline Telephone: 0861 111 402 TransUnion 0861 482 482
Thinkmoney Financial comparison website Contact: Gareth Mountain Tel: 079 0996 798 www.thinkmoney.co.za WIZARD Vereeniging Making Mortgage Magic Wanine Smit Tel:+27 16 454 1132 Fax:+27 86 686 3678 Cell:+27 82 445 3967 www.wizard.za.com
FINANCIAL PLANNING Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912
LEGAL Brett Carnegie Attorneys Tel: +27 (21) 4470332 Fax: +27 (21) 4470338 Mobile: +27 (0)82 320 6099 www.carnegielaw.co.za Physical Address: Suite 23(B) Unit 8 Waverley Business Park Mowbray 7700 Scheepers Attorneys Gerhard Scheepers schlaw@iburst.co.za
LUCID Attorneys Tel: 011 880 1100 Fax: 011 880 1101 Email: info@lucidsa.com www.lucidliving.co.za/attorney Ludick Attorneys bev.ludickattorneys@gmail.com Prinsloo & Associates Attorneys and conveyancers Nanika Prinsloo Farm Bergamot, Paarl 7620 P O Box 6199, Paarl 7620 14 Laing Street, Barrydale 6750 Cell: 072-8558-106 Fax: 086-623-5986 nanika@vodamail.co.za www.empowerlaw.co.za RM Brown and Associates 601 Pier House, 13 -17 Heerengracht, Cape Town Docex 138 Cape Town t: 021 431 9127 f: 021 425 0875 e: lodea@rmbrown.co.za
Consumer- 0861 10 5665 Micro Lenders Credit Bureau 0861 28 7328 www.mlcb.co.za TransUnion 0861 886 466 www.transunion.co.za XDS 0860 937 000 www.xds.co.za
OTHER Association of Debt Recovery Agents: 011 781 3337 www.adraonline.co.za Banking Ombud 0860 800 900 www.obssa.co.za Credit Bureau Association 011 886 8519 www.cba.co.za
CREDIT BUREAUS
Credit Providers Association 011 789 6825 www.cpa.org.za
Compuscan 0861 514 131 www.compuscan.co.za
Department of Trade and Industry 0861 843 384 www.thedti.gov.za
Computer Profile Bureau 0861 28 7328 www.c-p-b.co.za
Financial Advisory and Intermediary Services Ombud 012 470 9080 www.faisombud.co.za
Experian www.experian.co.za Business- 0861 63 60 70
Financial Services Board 012 428 8000
www.fsb.co.za Furniture Traders Association 011 789 6770 Legal Resources Centre 011 836 9831 www.lrc.org.za Long Term Insurance Ombud 021 657 5000 www.ombud.co.za Micro Finance South Africa 012 345 0809 www.mfsa.net Motor Industry Ombud 012 841 2945 www.miosa.co.za National Credit Regulator 0860 627 627 www.ncr.org.za Ombud for Short term Insurance 011 726 8900 www.osti.co.za Pension Funds Adjudicator 021 674 0209 www.pfa.org.za South African Fraud Prevention 0860 101 248 www.safps.org.za The Banking Association 011 370 3500 www.banking.org.za SA FRAUD PROTECTION SERVICE (FREE SERVICE) www.safps.org.za 0860 101 248
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