South Africa’s debt counselling magazine
July 2013 www.debtfreedigi.co.za
S im plicit y
Bitech is recognised as the leading Debt Counsellor software system supplier.
Simplicity is rich in functionality and caters for all Debt Counsellor requirements effortlessly.
Simplicity is leading edge technology and Bitech stay at the forefront of development - we continue to lead the way!
Debt Review Software by
The Simplicity system is fully integrated with Hyphen PDA, which provides you, the Debt Counsellor, with an uninterrupted and efficient service with no manual intervention and in total control. 27(0)16 987as5004/ Bitech is recognised the leading Debt Counsellor software system supplier. 27(0)16 987 5006/ SomeCounsellor features ofrequirements the Simplicityeffortlessly. system are completely unique 27(0)16 987 2369 Simplicity is rich in functionality and catersfor all Debt unique, amongst others is the ability to create bitech.support@iafrica.com customised legal documentation instantaneously. Simplicity is leading edge technology and Bitech stay at the forefront of development - we continue to lead the way!
Contact Bitech
www.bitechsystems.hypermart.net
27(0)16 987 5004/ 27(0)16 987 5006/ 27(0)16 987 2369
Bitech prides itself on its afterintegrated sales service and the PDA, The Simplicity system is fully with Hyphen support it provides Debt Counsellors asuninterrupted which provides you,tothe Debt Counsellor,- this withisan important as service the excellence the Simplicity product! and efficient with noof manual intervention and in total control.
Some features of the Simplicity system are completely unique unique, amongst others is the ability to create customised legal documentation instantaneously.
Bitech prides itself on its after sales service and the support it provides to Debt Counsellors - this is as important as the excellence of the Simplicity product!
Contact Bitech
bitech.support@iafrica.com www.bitechsystems.hypermart.net
p
d
a
Hyphen Technology (Pty) Limited is a member of the FirstRand Group
Hyphen PDA is a division of Hyphen Technology (Pty) Limited, which is wholly-owned by the FirstRand Group - financial soundness is important when considering a PDA!
Hyphen PDA is at the top of its game and is unrivalled in the collections and payment space.
p
d
a
Contact Hyphen
Hyphen PDA essentially operates with the use of banking 27(0)11 303 0060 extension 2 systems (iSeries PDA and Hyphen Technology (Pty)mainframe Limited is acomputers) member ofand thethe FirstRand Group Payments Engine are fully integrated - as a result you will seldom, ever, the of status of your collections or Limited, which is wholly-owned Hyphen if PDA is aquery division Hyphen Technology (Pty) by the FirstRand Group pdaadmin@hyphen.co.za admin@hyphenpda.co.za payments. - financial soundness is important when considering a PDA!
The reports areofeverything a Debt Counsellor Hyphen PDAgenerated is at the top its game and is unrivalled in the will need to manage the business reporting is immediate, collections and payment space. current and always available. Hyphen PDA essentially operates with the use of banking
www.hyphen.co.za
Contact Hyphen
DEBT COUNSELLING EXPLAINED Debtfree DIGI asked Debt Counsellor Octavia Hlatshwayo of Mzansi Debt Counselling to help explain the debt review or debt counselling process.
Debt Counselling is a process which was promulgated into law back in 2006. The Dept. of Trade & Industry conducted in-depth research to determine the causes of over indebtedness, reckless lending and better ways of dealing with debt. A decision was taken that Usuary Act and the Credit Agreement Act be withdrawn and be replaced with the new National Credit Act. The National Credit Regulator was the industry body tasked to regulate the entire credit market ie. Register Credit Bureaux, Credit Providers, Debt Counsellors and most importantly to ensure that they all conform and comply to the NCA. Debt review is part of the NCA in section 86 which allows a consumer with credit agreements with registered credit providers to apply for the restructuring of his/her accounts in an effort to alleviate the danger of having an impaired record, repossession of assets and still ensuring that debt obligation is fulfilled by the consumer. Once a consumer has consulted with a DC to discuss his/her financial status, a determination by the DC whether or not the consumer is over indebted. An over indebted
consumer will then formally apply by filling in application form through the DC disclosing his/her financial position. The DC will conduct income and expenditure assessment , propose new repayment instalments and terms to the consumer’s creditors. The DC will then refer the debt review application to a Magistrate to grant an order. Should all negotiations satisfy the court , an order will be granted and formal restructuring of all accounts will be finalised. Required documents for the application are normally an ID Copy, 2 months bank statement, copy of credit report (the DC can help you get this) and Proof of Income. It is advisable that when one notices a negative imbalance in income and expenditure or if you start skipping or short paying accounts, that you immediately consult with a DC to seek a solution and recommend available remedies i.e revisiting your Budget , making adjustments in your life and possibly applying for Debt Review to safeguard your assets.
Debt Wise Solutions Debt review and distribution software. Proud Software provider to DC Partner, Payment Distribution Agency.
https://debtwisesolutions.co.za
Administrators of the Debt Counselling Application Process
www.adcap.co.za
CONTENTS 07 Editors notes
Our Editor Zak King speaks his mind about change.
09 News
All the latests events making headlines
14 A National Credit Act Draft Amendment Bill
16 ABSA collections agents throwing away ABSA’s money?
19 Letter from a reader
20 Money wise celebrities 26 DC Announcement board
27 All Pro DC Newsletter
Matthew Booth
32 Service Directory
insurance done right Call us 086 126 6562 Marijke Wessels Portfolio Manager, Gauteng, KZN & Free State Mobile 082 729 3833 Email marijke.w@one.za.com Sam Haasbroek Portfolio Manager, Western, Eastern Cape & Northern Cape Mobile 082 550 7294 Email sam.h@one.za.com
www.one.za.com One is an authorised financial services provider – FSP 8783
EDITOR’S NOTE Last month we looked over the last 12 months of Debt review industry developments. Suddenly that feels so long ago, yes so much has changed. Change…hmmm. Truth is, we all like things to stay the same, no matter how much we talk about how we want new experiences and to try new things, change scares us. In life, we try to find our niche and stick to it as much as possible. We even fool ourselves talking about the “good old days” (they probably weren’t that good) and how great things were back then. This is just another effort to resist change and when change does come around we cringe. What will happen, will I have to learn something new? I hope not.
their new address? Did you hear about CPE? Well, head over to the “news” section for more details. We interview a sports celebrity as well as introduce a new feature from the Alliance of Professional Debt Counsellors (AllProDC). Be sure to check that out if you would like to learn more about them. You see… even things inside Debtfree change.
This issue is jam packed. The team have been working hard to bring you a great issue, and you’ll be excited to know that our next Special Edition is a print version which will be available shortly, keep your eyes peeled! Things change, Well, sorry, things are changing. Even the people change, but one thing remains the National Credit Act, the foundation for the same, you want to be Debt free. Keep at it! entire debt review process, is changing. With Today you’re one day closer to that goal. the Department of Trade and Industry putting forward a Draft Amendment Bill on the NCA, things are moving ever closer to actual change. This month we look at that and the events surrounding it, as well as serving up a nice ‘ol chunk of news. FNB has moved, do you know
INDUSTRY
CONSUMER
NEWS FLASH For daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za
UNHAPPY PUBLIC MARCH ON BANKS On the 6th of July about 150 UBUNTU members marched in Johannesburg. They were protesting against the practice of money creation and securitsation. They travelled from bank to bank delivering a memorandum demanding more information about these topics.
players in the unsecured lending industry. They say they are concerned about distressed borrowing and the resultant vulnerability to consumers and are determined to be proactive in addressing the problem. As such they recently initiated a series of talks with African Bank . The key areas discussed were high interest rates, reckless credit and consumer education. ‘’We want to point out that this was not a name and shame exercise but a proactive approach in which for the first time African Bank was able to sit down with a Debt Counsellor’s Forum and carve a way forward to the interest of the consumer” says Randall Adams of the BDCF.
One of South Africa’s oldest (and largest) law firms Norton Rose, refused to receive the memorandum from the Marchers... so the crowd attached it to the gate much like a The BDCF maintains that Debt Counsellors’ role “summons” they say. in curbing the spiralling of debts through debt Of all the banks only ABSA refused. “The other counselling are not fully appreciated in the banks accepted it graciously” says Michael industry. “We want to alter the misperceptions and be a catalyst for positive change in Tellinger. consumer protection“. BDCF report that they will soon be engaging with Capitec Bank and Bayport on the same matters.
BDCF MEET WITH AFRICAN BANK
The Black Debt Counsellors Forum say that they DA WEIGH IN ON DRAFT are seriously concerned about the astronomical NCA AMENDMENT BILL rise of unsecured lending in South Africa and quote a 389% statistical rise in this portion of The Democratic Alliance (political party) have joined in those making comments about the the credit industry within the last five years. DTI’s Draft Amendments Bill for the National The BDCF has been initiating talks with major Credit Act You can read their proposal and
All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?
contact us today for more information
0861 112 882
TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za
www.in2insurance.co.za
NEWS CONT. comments (including the weird one about excluding bonds from debt review) here:
current Debt Counsellor users (who make use of their system) that they have brokered a deal with NPDA (another licensed PDA) to transfer http://debtfreedigi.co.za/da-press-release- over files on the EMINENCE system to their about-proposed-nca-amendments/ care. Here is part of their correspondence: CPE will integrate Eminence with NPDA from the first of July 2013. This will imply that you as debt counsellor will not be influenced by CPE NO MORE this transformation. Eminence support will be provided by HVDM Software and thus be The National Credit Regulator recently decided serviced by ourselves. not to renew the Service Level Agreement to be a Payment Distribution Agent to CPE. CPE CPE will advise all consumers of the new or Consumer Protection Excellence has been banking details and request that you assist operating as a PDA for several years now us herein. All funds received in the CPE bank under licence from the NCR. In their letter to accounts will be distributed by NPDA after Debt Counsellors about their decision the NCR integration. Up until then CPE will conduct the indicated that the effected DCs had to switch distributions as normal. to a different Payment Distribution Agency and inform them of the NCR of their choice of CPE have asked that if any consumer or Debt new PDA by the 8th of July. This was quite soon Counsellor has any concerns that they contact after the notice went out. CPE staff at once for assistance. The NCR have further said that should the Debt Counsellor fail to inform them they will take it upon themselves to choose a new PDA for the Debt Counsellor. It seems unlikely that the NCR will be able to enforce such a statement and if this was necessary however the intent is clear enough: The NCR wanted effected DCs to make a choice and to do so fast.
Here are some contact addresses that those effected can use: Hannatjie Pienaar CEO : 083 650 6117 Pine Pienaar : 082 414 4804 Riaan Jacobs : 082 443 4865 Inus Greyling : 082 443 1195 Jacques Jonker : 082 442 3026
Many DCs have been stressed due to the additional workload the forced shift has created for them and are worried about the COOMBE & ASSOCIATES possibility that the move could cause trouble COME UNDER FIRE for consumers down the line. Some banks like FNB have been very helpful and offered to In recent months there has been much assist DCs in any way they can. discussion over garnishee (or EAO) abuse. CPE themselves recently communicated with In the forefront of many of the stories is the
ACCOUNTING
|
TAX
telephone +27 (0)21 462 7533 email info@wcca.co.za www.wcca.co.za
|
AUDIT
|
CONSULTING
firm Coombe & Associates. So bad was the publicity that there seems to have even been a name change and massive jump ship by principle members of the firm. Now it seems that more than bad press is headed Coombe & Associates way. A Debt Counsellor has asked for a Disciplinary hearing with the Northern Province Law Society. In particular the accusations against Coombe & Associates relate to: Garnishee orders which were obtained in courts without nexus to consumer and Default judgments being taken with interest rates of 60%. (This rate can only legally apply to short term credit). Although the Section 103(5) commonly called induplum rule applies to such judgments and prevents run away debt it is asked: is this legal?
NCR REPORT SHOWS THAT CONSUMER DEBT HAS WORSENED The NCR have recently released some statistics (as they do every few months) relating to SA credit use. The statistics show that over the last few months more people have received access to credit and that more people than ever are not repaying their debt obligations. The NCR report that in the past three months, almost 200 000 additional consumers have been classified as having “impaired credit records”. This means that the number of consumers with poor repayment status is now sitting at almost half of the credit active consumers in SA (9.53 million).
It seems that these defaults are among those consumers who recently ran out and got There will be an investigation into the matter unsecured credit in the unsecured credit boom and Coombe & Associates could face serious of the past while. This portion of the credit consequences. For more information contact market has nearly doubled since 2010. garnishee@georgesmith.co.za
FNB Debt Review’s new address is: FNB Towers
Debt Counsellors have been warning that there was danger in this explosive growth however most other parties insist that there is no “bubble” or “crisis” developing in this area. Recent reports by major banks have indicated that they expect higher default numbers on these accounts and this has seen bank share prices fall dramatically.
8th Floor 27 Diagonal Street JOHANNESBURG CBD 2000
Get daily news in 3 min or less. www. debtfreedigi.co.za/news
FNB’S DEBT REVIEW CENTRE HAS MOVED OFFICES
National Credit Act Draft Amendment Bill What it is and what it means for you The National Credit Act has been around for 6 years now and over time it has become evident that there are some minor adjustments needed to ensure that the purposes of the Act are actually met.
and ends up with two legal cases about the same account.
Lots of terminations of matters in terms of Section 86(10) were creditors simply decided they did not want to try help the consumer through debt review and rather wanted to sue them. This creates extra costs for both parties
It has been proposed by the DTI that Creditors not be allowed to try leave the process once it is set before a court and that when a consumer gets a Section 129 letter these accounts can be included if the consumer acts promptly.
Accounts which were left out of the debt restructuring process because of the wording of Section 129. This made no sense since the There have been a number of very obvious Section 129 letter advises consumers to go for issues in regard to Debt Review, in particular, Debt review. that will now seemingly receive attention. Reference to certain courts only in regard to Some of these issues have been: certain types of debt review activities.
DTI - NCA Draft Amendments Public hearings Over the last month and a half the Department of Trade and Industry have been holding public meetings country wide in an effort to get the publics input on the Draft Amendments Bill that they have suggested. These meetings have been held in various provinces and it is hoped that they allowed the public to have their say about the proposed changes. The meetings were well attended country wide and attendees were not only given a presentation by the DTI team but also had a chance to ask questions and make comments about areas of concern. Various important points were raised and the DTI team took extensive notes. The DTI also called for written comments and suggestions. Creditors, members of the public, attorneys and Debt Counsellors (and more) have now had a chance to comment both on the policy document as well as the proposed changes to the Act. The DTI extended the deadline for submissions regarding the draft proposed amendments to the National Credit Act un till the 15th of July to certain industry players upon written request. The original date put forth was the end of June 2013. The DTI hope that the extension for certain intrinsic industry bodies would allow for more inclusive and comprehensive comment. The DTI will now collate all this info decide what to throw out and what to keep and use to make a final proposal to parliament. This will be the official NCA Amendment Bill. What is hoped for is more clarity, increased
simplicity as well as corrections to some minor numbering and phrasing errors which have caused some rather big problems. Credit providers would like to see Debt Counsellors obliged to make proposals to them before making up court documents. Debt Counsellors would like to see Magistrates empowered to change interest rates. We will now have to wait for the DTI to produce it’s final proposal to see what has and has not been included. The DTI have said they would like to see the proposal before Parliament early next year. In the meantime all parties are still operating under the current court rulings and understanding of the NCA. YOU CAN READ OVER THE DTI’S INITIAL DRAFT AMENDMENT BILL HERE http://debtfreedigi.co.za/draft-nca-amendment-bill/
NEXT
ABSA COLLECTIONS AGENTS THROW...
ABSA collections agents throwing away ABSA’s money?
It turns out that the consumer was indeed in arrears. A Debt Counsellor recently reported on how ABSA collections contacted his client in regard to arrears on his account. It seems they even threatened to take legal action in regard to arrears on the account. The consumer explained that the account is under debt review and that he doubted that there were any arrears as his payments through debt review were up to date.
It is events like this that make consumers and Debt Counsellolrs cry: “ harassment “. Especially in this case it is clear that there was no real financial benefit to this collections effort.
Questions that the DC asks are: Should the collections agent not know the exact amount in advance of contacting the consumer? Why did the debt review department not contact the DC ? And why is the system calling up these The collections agent was unable to inform small arrears amounts? Should a consumer be the consumer as to how much in arrears the threatened with the creditor’s withdrawal of account was. (Strange? You would think that involvement with a debt review and then the that was the whole purpose of the call). The threat of further legal action to collect for such consumer was naturally concerned. Had the a small amount? PDA been making payments? Was there a problem with the Debt Counsellors proposals? Think of all the stress, work created and the What was going on? costs caused by this collection call. All in all this can be classed an epic failure by this ABSA At this point the Debt Counsellor got involved. representative. it turns out that the consumer was indeed in arrears. The collections agent was correct! * ABSA were contacted about this event but did not comment. For how much? For a shocking R0.85. That’s right 85 cents. Consider this: The collections agent had to call from Gauteng to Cape Town, the consumer had to stress and the DC had to make telephonic and electronic inquiries to figure out how much the account was in arrears. All that over 85 Cents.
NEXT
MONEY WISE CELEBRITIES
don’t be a twit
follow us on
http://twitter.com/Debtfree_DIGI
LETTER FROM A READER Gooday All
to restructure their debt but still able to make more. This makes NO sense to me and I felt I watched TV yesterday in horror as K like it was a slap in the face of debt counsellors Malakalaka, head of complaints, representing who strive every day against insurmountable the NCR and I think it was Elias from the NDMA problems and odds to do a debt review and were interview live on SABC1. get it through the courts. Firstly they started speaking in Sotho and later a viewer asked them to revert to English as so many people were watching and could not understand.
Then the NCR goes live, taking calls, with the NDMA who are in essence representatives of the Banks? The NCR should be promoting debt counselling because if it acts in this fashion it is only going to result in more consumers It was made clear that the NCR handle “reviews” failing. COMPLAINTS and not the NDMA which was a good thing. But how on earth can you explain Another point that enrages me is that if the the NCR almost “giving endorsement” to the consumer is a potential debt review and not NDMA after all that has been done to have restructure client then who does the NDMA them removed? refer them to, to do their debt review? I immediately got a staff member of mine to phone the NDMA to ask if they do debt review. They replied that they did not, but could restructure a consumers debt. The next thing they said was that they do not charge the consumer as opposed to debt counsellors who charge high fees and that they do not place the consumer on ITC, which Debt Counsellors do.
This clearly was not well thought out and the NCR need to go on record that the NCA and the NCR are there to assist consumers, otherwise why have they got a mandate to do so – that means any “entity” can be “endorsed” by the NCR to get assistance.
Debt Counsellors need some media coverage by the NCR as to what we do and the importance of the process being formal. Yet Now really, you now have a over indebted no training material is available and I have consumer who needs assistance – hence the requested brochures since 2008 and to date introduction of the NCA to make it a formal never received anything from the NCR. process as well as assist the consumer to budget – then you have the NDMA advocating that there is no ITC listing, thus allowing consumers DB - Debt Counsellor (Western Cape)
Matthew Booth
INTERVIEW OVER THE PAGE
Matthew Booth is a central defender for Wits University Football Club who has just recently moved from Ajax Cape Town. He made his football debut for South Africa in February ‘99, against Botswana at the Cosafa Castle Cup and has played for Bafana Bafana 27 times. Matthew has even represented South Africa in the Olympic Games in 2000. We spoke to him about how he handles his money.
we (footballers) have very short careers. Df Qu. What have been your best and worst financial decisions?
M: My worst is almost always cars. During trade-in time I’ve realised how much money I have lost due to the time/distance/value equation. Besides my wife, my best investment has always been, and always will be property. Df Qu. Matthew, you are a famous, successful Even though renting property out can be a sports star. Surely you have lots of money, pain in the rear, there is something tangible Ferraris and bling. You don’t have to worry about owning property. about tough times and economic recessions, Df Qu. What are you currently doing to plan right? ahead for the tough times (economically) to M: This is a stereotype which South African come? footballers have tried unsuccessfully to eliminate. Society expects us to be ‘blingy’ and M: I haven’t necessarily planned for the ‘tough footballers (especially young ones) are often times ahead’ as so much as to plan for a future pressured into making bad investments (eg. without a regular salary (ie. once I retire). buying a car before he has a house). The English The best thing I did was to sit down with my Premier League pays players exorbitant salaries wife and a finacial advisor from my bank who and for some reason people think that this is clarified and advised us on what to do so that the case in SA. I am not overly concerned about our standard of living would not drop once we the current economic woes but I have certainly retire. always been worried about my money after I retire which has required me to invest wisely as
Df Qu. What do you say to consumers who are Senior career* appearances goals always running out of money at the end of the Years Team 1994–1998 Cape Town Spurs month? 92 (5) M: Stop living beyond your means and for 1998–2002 Mamelodi Sundowns 114 (6) heavens sake, stop trying to compete with the Jones’ because ultimately it’s not worth it. If 2001 → Wimbledon (loan) 0 (0) you don’t have the cash for it then you can’t 2002–2004 Rostov afford it. 52 (1) Df Qu. Do you have any money saving tips for 2004–2009 Krylia Sovetov 107 (7) our readers? 2009–2011 Mamelodi Sundowns 38 (0) M: Take a moment to step out of your body and analyse what you spend your money on. 2011–2013 Ajax Cape Town 40 (5) Most people don’t even realise that they are spending cash on things which they don’t National team‡ 1999– South Africa 37 (1) need because it has become such a habit.
NEXT
ANNOUNCEMENT BOARD...
DC Partner has representatives country wide who visit our Debt Counsellor clients every month. If you are in the Garden Route and Eastern Cape areas here is your local contact person:
Email pda@dcpartner.co.za Tel 071 177 1909 Mobile 044 873 4530
Arnold Steyn I see Debt Counselling as a wonderful rehabilitation program for people who can admit that they are over indebted. Working for DC Partner has been an absolute privilege and has given me the opportunity to meet some exceptional Debt Counsellors who truly have a passion for helping people in need. !nterests: Action Cricket, Pizza and my crazy dog Bacchus.
Debt Wise New Feature Now you can generate documents for the National Credit Tribunal (NCT) right from the DebtWise program. Just choose this option from the menu!
Debt Wise Solutions Debt review and distribution software. Proud Software provider to DC Partner, Payment Distribution Agency.
https://debtwisesolutions.co.za
DEBT COUNSELLORS ASSOCIATIONS ANNOUNCEMENT BOARD
DCU
DCASA W.Cape Debt Review EXPO 24th July 2013, Parow Golf Course Meet, ask questions and chat at length with various bank’s Debt Review Departments.
Watch SABC’s Special Assignment all about Securitisation and money creation here: http://debtfreedigi.co.za/sabc-special-assignment-expose-securitisation/
DCASA Annual Conference 21 Aug, Emperors Palace, Guateng Speakers: Ingrid Goodspeed (Treasury) Dawie Roodt (Economist) Lesiba Mashapa (NCR) Hennie Ferreira (MFSA) Rob Eastonberry (Retail) Louis de Cruz (Banks)
Securitisation translated into Zulu : http://downloads.newera.org.za/Securitisation%20-%20Zulu.docx Please note that
DCASA welcomes Christina Muzondo to the team http://www.dcasa.co.za/forum/index.php
For more information contact: chairman@newera.org.za www.newera.org.za
www.dcasa.co.za
BDCF have met with African Bank to discuss trends and challenges in regard to unsecured lending. African Bank offered to come talk to members at the July meeting about improving communication with DCs. BDCF will be meeting with Capitec and Bayport next. The July BDCF seminar : 19th July at the Alberton Civic Centre, Email info@bdcf.co.za for more information www.bdcf.co.za
NewERA does not take responsibility for this translation which was (very gratefully) completed for us by a volunteer.
The next NEC meeting will be held in Cape Town on 25 July 2013 In our ongoing efforts to improve our industry AllProDC met with DCASA this month to look at ways the two associations can work together for the benefit of all Debt Counsellors. Look out for our Newsletter in this issue of Debtfree DIGI www.allprodc.org
Alliance of Professional Debt Counsellors Newsletter The Alliance of Professional Debt Counsellors is an association for Debt Counsellors who are commited to the debt review process as outlined in the National Credit Act. They hold regular members meetings (which can be linked to online from around the country) and are busy with initiatives to improve the industry. AllProDC are busy every month meeting with important industry role players in an effort to promote and protect debt review. You may be wondering what they have been up to recently? Well, Debtfree is happy to announce that, as of this month, you can now find out by reading their monthly newsletter inside the magazine itself. Sometimes a lot of the hard work that Debt Counsellors and Debt Counsellor Associations are busy with goes unnoticed by fellow DCs and consumers. It will be great to now see some of that behind the scenes action revealed right here. AllPRoDC will be updating not only their members but our readers with the highlights of their activity each month. Debtfree wants to extend a warm welcome to AllPrDC and we look forward to seeing what you have been up to.
READ THE NEWSLETTER ON THE NEXT PAGE
All Pro DC is proud to announce that we will now be featuring our monthly newsletters to all our members and interested parties in Debtfree Magazine each month.
and regulation 56 and keep all documents in safe keeping for the duration of the credit agreement and for the period thereafter as per the requirement of the Act. – DC’s are currently experiencing that Credit providers claim that Since the inception of All Pro DC in October the documents were lost or burnt in a “fire” 2011 we have grown from strength to strength when requests for documents for reckless thanks to our dedicated members and very credit is investigated. functional social media interaction with all stakeholders in the debt counselling industry. THE COC OF THE NCR – SUBMISSIONS The Code of Conduct submissions have been We would like to thank our members and the distributed to all the members and submitted NEC for their participation in this association to the NCR for consideration. The detailed and that due to their efforts we are now document is available upon request from recognised by organizations such as DTI, BASA, secretary@allprodc.org NCR and various other stakeholders. THE NCA AMENDMENT PROPOSAL THE PROPOSED AFFORDABILITY SUBMISSIONS ASSESSMENT GUIDELINES We have now finalized our submission to DTI for comments on the NCA Draft Amendment All Pro DC has submitted a proposal for the Bill. affordability assessment guidelines to the NCR which includes the following amendments to MEETING WITH DCASA - JULY 2013 the current proposed guidelines: All Pro DC have met with DCASA (17 July 2013) to consider ways we can work together for a 1.The consumer must provide proof of income; better future for all Debt Counsellors. 2.When referring to expenses the basic cost of living must be defined as per the current CONTACT DETAILS reasonable economic expectancies – the secretary@allprodc.org NCR must provide guidelines on reasonable FORUM: www.debtconcern.webs.com consumer expenses; 3.Current and historical credit information as WEBSITE: www.allprodc.org per section 81(2)(a)(ii) as listed with one or FACEBOOK: www.facebook.com/AllProDC more of the credit bureaux’s must be included in the guidelines; TWITTER: www.twitter.com/AllProDC 4.Credit providers must adhere to Section 170
SERVICE DIRE DEBT COUNSELLING AA Debt Counselling Centre Anthea Johannes NCRDC531 Tel: +27 (0) 21 982 0522 Cell: +27 (0) 84 402 7032 Alan Watts NCRDC 962 NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954 alan@active-debt-counselling.co.za www.active-debt-counselling.co.za Central SA Debt Counsellors 082 950 7806 Fax: 086 563 1621 Consumer Assist Johann Vermeulen Tel: 0861 628 628 Credit Matters 021 431 9100 info@creditmatters.co.za CS Debt Counselling Bernidene Smith NCRDC 764 057 352 4115/352 5000 Welkom - Free state Darran Manikam NCRDC704 debt@mailbox.co.za Debtbusters 0861 663 328 (NO DEBT) Debt Budget Tel: 021 824 8885 Debt Solve Debt Counsellors Office: 033 397 0945
DEBTINC NCRDC’s 1071, 1188, 1189. Tel: (022) 713-2021 Fax: (022) 713-2028 Share Call: 0861 20 21 20 E-mail: Info@debtinclusive.co.za Website: www.debtinclusive.co.za SMS: HELP to 35075
Debt Rescue Neil Roets NCR DC 474 Cell: 083 644 7406 Tel: 0861 800 009 Fax: 086 523 0617 E-mail: admin@debtrescue.co.za www.debtrescue.co.za
DebtSafe 0861 100 999 Debt Serious We are serious about debt Vida Scheepers NCRDC1792 Po box 394, Garsfontein, Pretoria 0042 Fax no: 086 553 9403 vscheepers@mweb.co.za Debt Rehab Colleen Van Wyk(BCom, LLB) Debt Counsellor NCRDC2619 Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Website: http://debtrehab.co.za Debt eezy Your Debt Solution made Easy Ashley Carstens NCRDC858 Tel: 021 839 2809 Fax: 083 512 4160 / 086 665 9125 Email: debt.eezy@gmail.com Website: www.thedci.co.za
Debt Management & Counseling Services “The greatest glory in living lies not in never falling, but in rising every time we fall.” - Nelson Mandela Derry Burge NCRDC108 140 Irene Avenue, La Concorde, Somerset West, 7130 Tel: 021 855 5997 Cell: 074 177 5375 Fax: 021 855 1195 or 0865413200 E-mail: dburge@telkomsa.net Durban Debt Counselling Services Suite 112, 1st floor Union Club Building 353 Sm ith Street Durban, 4001 Tel: 031 301-7893 Fax: 031 301-5809 phumla.ngema@telkomsa.net
ECTORY Debt Counselling South Africa Cape Town Branch Tel: 021 919 66 94 Rod De Witt NCRDC831 Visit: www.debtcounsellingsa.co.za
Fair Finance Solutions Your debt is our priority Amanda Fair Registered Debt Counsellor NCR946 553 Jacqueline Drive Garsfontein Pretoria Tel: 0861 26 26 32 Fax: 082 921 7093 Cell: 086 564 3674 amanda@fairdebtcounselling.co.za www.fairdebtcounselling.co.za Fincorp debt Counsellors cc Cecilia Zwarts fincorpdc@yahoo.com Holistic Debt Counsellors info@holisticdc.co.za
Help-U-Debt (Parys) Marilouise 082 920 6249 Help-U-Debt (Vanderbijlpark) Herma 083 320 8303 Incentive Debt Counselling “Paving the way to a Debt Free Tommorrow” Darran Manikam NCRDC704 Tel: (031) 409 9379 Fax: (031) 409 1327 Cell: 0845898286 Branches: Phoenix and Shallcross Indigo debt counsellors CC Tel: 087 808 9734 Fax: 086 580 8675 indigodc@iburst.co.za MG Consulting Strand - Helderberg Area Telkom : 021 853 4537 Mobile Phone: 082 450 7459 Fax Number: 0866 220 690 E-Mail: info@mgconsulting www.mgconsulting.co.za
Helpdesk Debt Counsellors Allan Hoffman Tel: 0861 000 754 Help-U-Debt (Vaal Triangle) Wanine Tel: 082 445 3967 Help-U-Debt (Potchefstroom) Madra 083 390 3275
Mzansi Debt Counselling Octavia Hlatshwayo Tel: 011 868 1185 Fax: 0861 00 22 70 octavia@mzansidc.co.za www.mzansidc.co.za
The best angle to approach debt is the Triangle Caledon - Western Cape Contact Person: Yolande 8 Hoop Street, 7230 Caledon caledon@triangletrust.co.za Tel: 028 212 2537 Ceres - Western Cape Leyll str 61, 683 Ceres andre@triangletrust.co.za Tel: 023 312 1292 Fax: 023 312 2119 Worcester - Western Cape 71 Porter Street 6850 Longitude: 19.44305 Latitude: -33.64942 worcester@triangletrust.co.za Tel: 0233420576 Fax: 086656801 Bloemfontein - Free State 94 Zastron, 9301 Bloemfontein Contact Person: Yolande bloemfontein@triangletrust.co.za Tel: +27 51 448 2828 Fax: +27 51 447 9481 Viljoenskroon - Free State 35 Denyssen Street, 7230 Contact Person: Johann Olivier viljoenskroon@triangletrust.co.za Phone: +27 56 343 0352 Fax: +27 56 343 035 Welkom – Free State 329 Stateway, 9460 Welkom Contact Person: Susan Roux Email: welkom@triangletrust.co.za Tel: +27 57 352 6117 Fax: +27 57-352 2355
SERVICE DIRE EASTERN CAPE: DRS ALBANY Office: 041 373 9693 Email: dcfull@drssa.co.za BORDER REGION: DRS BEACON BAY Johan Pretorius Cell: 082 324 4038 Office: 043 748 1139 DRS BUFFALO CITY Herman Marias Cell: 082 378 3743 Office: 043 7210652 DRS KING WILLIAMS TOWN Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za DRS CRADOCK Office: 043 721 0652 DRS QUEENSTOWN Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za DRS MTHATHA Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za
DRS PORT ELIZABETH Derryn Fish Cell: 084 515 6135 Office: 041 453 8961 Email: derryn@drssa.co.za
DRS ALGOA Marius Weyers Cell: 083 497 3219 Email: marius@drssa.co.za
DRS SIDWELL EXPRESS Keith Le Roux Cell: 073 207 1675 Office: 041 451 0474 Email: Keith@drssa.co.za
DRS BOND CHOICE Andrea Atkinson Office: 041 393 7000 Email: andrea.atkinson@drssa.co.za
DRS SOMMERSET EAST Luther De Bruyn Cell: 082 568 2970 Office: 042 243 1107 Email: luther@drssa.co.za
DRS CENTRAL EXPRESS Derryn Fish Office: 041 373 9693586 2020 Email: derrynfish@drssa.co.za DRS DESPATCH Isabe Landman Cell: 072 337 3328 Office: 041 933 1189 Email: isabe@drssa.co.za DRS HUMANSDORP Morne Steyn Cell: 083 298 8182 Office: 042 291 0135 Email: Morne@drssa.co.za DRS NKONKOBE (Fort Beaufort) Bernadine von der Decken Cell: 083 2859289 Office: 046 645 1898 Email: bernadine@drssa.co.za DRS KIRKWOOD Keith Le Roux Cell: 073 207 1675 Office: 041 451 0474 Email: keith@drssa.co.za
DRS UTENHAGE Lynn Lindoor Cell: 083 7174 183 Email: Lynnl@drssa.co.za FREESTATE: DRS GOLDFIELDS (Welkom) Irvin Billy (Derryn Fish) Cell: 072 114 4427 Office: 081 319 0083 Email: Billy@drssa.co.za DRS MANGAUNG Amanda Johnson Office: 041 373 9693 Email: dcfull@drssa.co.za DRS FOREISTATA EXPRESS (Bloemfontein) Derryn Fish Office: 041 373 9693 Email: dcexpress@drssa.co.za
ECTORY DRS SOUTH FREESTATE Nelmarie De lange Cell: 079 236 3615 Office: 053 591 0734 Email: nelmarie@drssa.co.za GARDEN ROUTE:
DRS PRETORIA NOORD Office: 041 373 9693 Email: dcfull@drssa.co.za DRS ROODEPOORT EXPRESS Derryn Fish Office: 041 373 9693 Email: dcexpress@drssa.co.za
DRS DE AAR Veronique Louw (Derryn Fish) Cell: 076 382 2020 Office: 053 631 1189 Email: deaar1@drssa.co.za
DRS RUSTENBURG Amanda Johnson Office: 041 373 9693 Email: dcfull@drssa.co.za
DRS GEORGE Francois Van Zyl Cell: 079 522 1930 Office: 044 874 2820 Email: francoisv@drssa.co.za
KWA ZULU NATAL:
DRS EDEN (Hartenbos) Bruno Mertsch Tel: 042 291 1083/4 Email: brunom@drssa.co.za GAUTENG: DRS CENTURION EXPRESS Amanda Johnon Office: 041 373 9693 Email: dcfull@drssa.co.za DRS LYNNWOOD Junique Julius Office: 012 807 4339 Email: lynnwood1@drssa.co.za DRS PRETORIA EXPRESS Ben Vermeulen Cell: 082 442 8654 Office: 012 331 2145 Email: bverm@lantic.net
DRS GREYVILLE Vyas Juggernath Cell: 083 206 0300 Office: 031 309 8716 Email: vyas@drssa.co.za DRS KOKSTAD Melanie Louwrens Cell: 083 269 0424 Office: 039 727 1430 Email: melanie@drssa.co.za DRS MORNINGSIDE DURBAN Erica Mtshali (Amanda Johnson) Cell: 076 578 8660 Office: 031 301 5990 email ericah@drssa.co.za DRS PHOENIX Vyas Juggernath Cell: 083 206 0300 Office: 031 309 8716 Email: vyas@drssa.co.za
DRS PIETERMARITZBURG Sanele Zulu Cell: 083 543 3487 Office: 033 394 8319 Email: sanele@drssa.co.za WESTERN CAPE: DRS BELLVILLE Patricia Bekker Office: 021 948 8523 / 4 Email: patricia@drssa.co.za DRS DIAMOND Clive Palmer Office: 021 421 8563 Email: clive@drssa.co.za DRS TYGERBERG Craig Lakey Cell: 082 627 0957 Office: 021 945 4062 Email: craiglakey@drssa.co.za DRS WEST COAST Marius Coetzee Cell: 082 978 4407 Office: 022 713 3766 Email mariusc@drssa.co.za DRS SALDANHA Marius Coetzee Office: 022 713 3766 Email: mariusc@drssa.co.za DRS SOLUTIONS Christelle de Villiers Cell: 084 586 5600 Email: cdv@vodamail.co.za
SERVICE DIRE NDA Debt Counsellors Your Trusted Debt Counsellors Gary Williams (NCRDC 143) Tel: 034 315 3880 Fax: 086 612 4112 gary@ndad.co.za www.ndad.co.za
Penny Wise Debt Counselling Cathy Foster Debt Counsellor - NCRDC1977 Tel: (011) 794 9912 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za Rihanyo Debt Counselling (012) 804 50 57 SFA Debt Relief Consultants Adri de Bruyn NCRDC998 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@sfadebtrelief.co.za Think Green Debt Counselling Sandi Pauw sandipauw@mweb.co.za Tel : 012 991 6638 Cell : 082 460 7800 Fax : 086 219 2615
U-Win Debt Counsellors Coreli Roos - NCR DC 509 Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, Springfontein Cell:079 626 66241 croos@global.co.za
TRAINING
Zuné Coetzer Debt Counsellors NCRDC 1599 24 van der Stel Street, Dan Pienaar Bloemfontein Tel: 051-4364515 Fax: 086 5870 845 Email: zunecoetzer1@gmail.com
Compuscan Academy Setting you on course Sales team: Megan, Marco, Priscilla, Wouter, Monique info@compuscanacademy.co.za Tel: 021 888 6000 www.compuscanacademy.co.za
SUPPORT SERVICES Staff Line Ndizani Executive Recruitment Cell no: 083 3028163 Direct Line: (011) 468 - 2150 E- Mail: saki@staffline.co.za
You & Your Money Western Cape: NCR Debt Counsellor Training: For a Cutting Edge Course with practical input contact: You & Your Money Dawn Jackson Dawnjackson.training@telkomsa. net Cell: 072 1769789 (021) 761 3287 FINANCIAL
Information resources & services www.thedci.co.za
ABSA Customer Debt Repair Line 0861 005 901
Designtimes South Africa’s creative resource www.designtimes.co.za
Credit Ombudsman 0861 662837 Experian 011 799-3400 debtcounsel@experian.co.za Fair Debt 0829019788 or 012-3772558 ray@fairdebt.co.za
ECTORY PACFIN Financial Solutions Head Office Tel: +27 11 9757445 Fax: 0865368783 36 Van Riebeeck road Kempton Park 1619 pieter@pacfin.co.za Monte Carlo Building No 8 Voortrekkerstreet Kempton Park 1619 Kempton Park Contact: Reyno Coetzee Tel: +27 11 3945363 Fax: 0866048002 Cell: +27 73 3690884 kemptonpark@pacfin.co.za Boksburg / Germiston Contact: Armand Posthumus Tel: +27 11 8921911 Fax: 0865620378 Nelspruit Contact: Ann Baker Tel: +27 13 7415559 Fax: 0880 1374 15559 Cell: +27 82 9024236 jeleroux@telkomsa.net Springs Contact: Wynand Mclachlan Tel: +27 11 8113728 Fax: +27 11 8113728 Cell: +27 83 2754014/5 wynmc@telkomsa.net
STD Bank Debt review Helpline Telephone: 0861 111 402 TransUnion 0861 482 482 Thinkmoney Financial comparison website Contact: Gareth Mountain Tel: 079 0996 798 www.thinkmoney.co.za WIZARD Vereeniging Making Mortgage Magic Wanine Smit Tel:+27 16 454 1132 Fax:+27 86 686 3678 Cell:+27 82 445 3967 www.wizard.za.com FINANCIAL PLANNING Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912 LEGAL
Gooseberry Business Advisory Tel: 012 644 0589 Nedbank Debt Rehabilitation & Recoveries Services 0860 109 279
LUCID Attorneys Tel: 011 880 1100 Fax: 011 880 1101 Email: info@lucidsa.com www.lucidliving.co.za/attorney
O’Connell & Associates Attorneys at Law Keegan O’Connell k.oconnell@oalaw.co.za Tel 021 462 1663 Fax 0866 504 550 303 Millborough, 70A Upper Mill Street, Vreedehoek, Cape Town, 8000 Prinsloo & Associates Attorneys and conveyancers Nanika Prinsloo Farm Bergamot, Paarl 7620 P O Box 6199, Paarl 7620 14 Laing Street, Barrydale 6750 Cell: 072-8558-106 Fax: 086-623-5986 nanika@vodamail.co.za www.empowerlaw.co.za RM Brown and Associates 601 Pier House, 13 -17 Heerengracht, Cape Town Tel: 021 431 9127, f: 021 425 0875 Email: oliver@rmbrown.co.za
Karen van Staden Tel: 012 998 9117 / 012 993 2132 Scheepers Attorneys Fax: 086 721 6467 / 086 662 1153 Gerhard Scheepers Is it time to expand your Debt Counselling Email: karen@hauptearle.co.za schlaw@iburst.co.za practice? office@hauptearle.co.za Do you need specialist Attorneys with a national www.hauptearle.co.za footprint?
Do you need expert advice on how to protect your practice and your clients? Are you informed about recent statutory and
DIRECTORY CREDIT BUREAUS Compuscan 0861 514 131 www.compuscan.co.za Computer Profile Bureau 0861 28 7328 www.c-p-b.co.za Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.Co.Za Agiliti CC Colleen Van Wyk(BCom, LLB) Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Website: http://agiliti.co.za
Experian www.experian.co.za Business- 0861 63 60 70 Consumer- 0861 10 5665 Micro Lenders Credit Bureau 0861 28 7328 www.mlcb.co.za TransUnion 0861 886 466 www.transunion.co.za
Dont miss out on a single issue! South Africa’s debt counselling magazine
THE Debt Counsellors CODE
DAVINCI May 2013 www.debtfreedigi.co.za
XDS 0860 937 000 www.xds.co.za
6
South Africa’s debt counselling magazine
YEARS
June 2013 www.debtfreedigi.co.za
If you want to subscribe, advertise or be listed in our directory please contact us! magazine@ debtfreedigi.co.za