South Africa’s debt counselling magazine
THE s r o l l e s n u o C t Deb CODE
DAVINCI May 2013 www.debtfreedigi.co.za
DEBT COUNSELLING EXPLAINED Debt Review is a professional service for overindebted consumers. It is a process regulated by the new National Credit Act and provides you, the consumer, with greater protection against creditors wishing to take legal action.
How will debt counselling affect me?
The Debt Counselling process: -Select your NCR accredited Debt Counsellor -Work with the DC to complete and complete all documentation requirements -Together with your counsellor, evaluate the level of your indebtedness and prepare a proposal -Your DC will negotiate with your creditors on your behalf -Implement the payment plan for the full duration -Review progress regularly with your debt counsellor -Once you have cleared your debt, our Debt Counsellors make sure all credit bureaus reflect a clean record for you.
The fees you pay the Debt Counsellor are included in your repayment plan.
Once your Debt Counsellor has notified your creditors of your application for Debt Review, your creditors cannot take any further legal action against you or repossess any of your The goal of Debt Counselling is to develop a assets for a period of three months. repayment plan that is affordable to you & acceptable to all your creditors. This repayment You will be required to pay a reduced, affordable plan will still allow you to meet your basic instalment, without necessarily extending the living expenses. The process with the creditors debt repayment period. is managed by your appointed Independent Debt Counsellor who represents your best You will be able to continue to pay for your basic living expenses. interests.
While you have outstanding debt, you will be listed at credit bureaus as “under debt review�, however your creditors may not initiate new blacklisting against you. During the debt review process you will not be able to apply for any additional credit other than debt consolidation loans. Once you have received your debt clearance certificate, your Debt Counsellor will be able to remove you from your debt review at credit bureaus. This will enable you to qualify for credit again.
Debtfree DIGI asked Debt Counsellor Johnny Lubbe of Independent Debt Counsellors to help explain the debt review or debt counselling process.
The benefits of debt counselling A Debt Counsellor will help alleviate your financial strain. They are in a position to negotiate new debt restructuring terms, time scales and even interest rates with credit providers.
Most importantly it provides you with an opportunity to regain control over your debt and over your life – to look to the future, safe in the knowledge that you’ve learnt from the past.
New debt restructuring repayment amounts will be based on the funds you have left after your necessary expenses have been paid, ensuring that your debt becomes affordable for you and your family.
We’ll help you to take control of your finances
Debt Counselling can provide you with the necessary skills and information to avoid further accumulation of debt by focusing on credit card processes, money management and the use of cash over credit.
Debt Wise Solutions Debt review and distribution software. Proud Software provider to DC Partner, Payment Distribution Agency.
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Administrators of the Debt Counselling Application Process
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CONTENTS 07 Editors notes
Our Editor Zak King speaks his mind about Burger King
09 News
All the latests events making headlines
14 Complain Not Happy ?- Speak up
17 Credit Insurance Scrutinised
18 Decoding the Code 28 Living on Less H2o - drink water, save money 34 Debt counsellor profile
Johnny Lubbe of Independent Debt Counsellors
36 DC Announcement board
37 AllProDC Workshop 40 Service Directory
S im plicit y
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The Simplicity system is fully integrated with Hyphen PDA, which provides you, the Debt Counsellor, with an uninterrupted and efficient service with no manual intervention and in total control. 27(0)16 987as5004/ Bitech is recognised the leading Debt Counsellor software system supplier. 27(0)16 987 5006/ SomeCounsellor features ofrequirements the Simplicityeffortlessly. system are completely unique 27(0)16 987 2369 Simplicity is rich in functionality and catersfor all Debt unique, amongst others is the ability to create bitech.support@iafrica.com customised legal documentation instantaneously. Simplicity is leading edge technology and Bitech stay at the forefront of development - we continue to lead the way!
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Bitech prides itself on its afterintegrated sales service and the PDA, The Simplicity system is fully with Hyphen support it provides Debt Counsellors asuninterrupted which provides you,tothe Debt Counsellor,- this withisan important as service the excellence the Simplicity product! and efficient with noof manual intervention and in total control.
Some features of the Simplicity system are completely unique unique, amongst others is the ability to create customised legal documentation instantaneously.
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EDITOR’S NOTE When I heard that Burger King were opening in South Africa it made my mouth water. I went down the other evening to grab a burger, saw the queue and drove off. Now in reality Burger King are fine hamburgers and I have enjoyed them in the US, UK, Far and middle East but I mean they are nothing earth shattering. They are a nice burger which you can have with onion rings instead of fries. When the first store in Cape Town opened there was a queue around the block... it’s still there, by the way, days later. They must be making a killing because it never seems to disappear. I went past again the other day to check. It’s still there. The allure of something new is drawing people from all over to come and queue for ages simply to get a burger. I mean I enjoy something new as much as the next person but does new automatically mean better? Well this month we simply have to talk about the NCR’s new codes of conduct for debt review. It was pleasing to see the NCR stick to it’s guns in regard to their decision to remove anything which might have been in contravention of the National Credit Act (or other relevant Acts) from the codes. Not that their decision has left everyone happy with the subsequent codes but it was nice to see them
show resolve in such an important issue. This issue we will go through the new codes page by page and we’ll add our two cents along the way or tell you what others are saying about the matter. Maybe new is better? It’ll be fun we promise (even if it sounds boring- ok it might be a bit boring). We also have your usual dose of industry news and consumer tips and advice. Read the issue, stay up to date with changes in the industry and keep paying off your debts day by day, month by month. One day soon you’ll be debt free and you won’t have to care about this boring stuff.
NCR DUE DATE FOR STATUTORY REPORTING FOR DEBT COUNSELLORS Quarter 1: (1 Jan – 31 March 2013) Due Date: 15 May 2013 Failure to do so may result in the National Credit Regulator taking appropriate enforcement action in terms of the Act. The completed form should be sent to returns@ncr.org.za
All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?
contact us today for more information
0861 112 882
TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za
www.in2insurance.co.za
INDUSTRY
CONSUMER
NEWS FLASH For daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za
NCR CONFIRM DEATH OF OLD CODES
Others are once again upset that they were not consulted in the process. In particular the NDMA feel left out of the loop. It might seem The National Credit Regulator (NCR) finally to some that the NCR have cut them out of the came to a decision in regard to the inclusion Codes as lash back for trying to supplant the or exclusion of the NDMA, DCASA and Credit NCR’s role in the industry with themselves and Ombud in the industry codes of conduct. The the Credit Ombud. industry has been waiting since the end of 2012 for the final say. At the end of last year the NCR NDMA not happy about NCR codes decision warned that they were thinking of throwing The National Debt Mediation Association ( out the codes they had previously espoused a bank backed credit provider body which which mentioned various parties and steps represents creditors) have told the press the which according to them contravened the feel hard done by in regard to their exclusion from the new wording of the codes of conduct National Credit Act. regarding debt review. They have indicated The NCR have subsequently issued a new set that they did not get a chance to engage with of codes without these points and parties the NCR about their decision. They also indicate mentioned. It seems however that the NCR’s that they might legally resist this decision. As amended codes of conduct for debt counselling yet they have not done so. have not been well received either despite the changes. Both creditors ( represented by the NDMA) and Debt Counsellors from various associations have expressed there dismay at the washed down version of the codes. Some feel that the codes were originally put in place to pave the way for the credit provider favouring VDMS ( debt review without the National Credit Act) project. They say that since the NCR put an end to that and then took steps to remove the anti NCA aspects of the codes there was little of substance left over in the codes. This might explain the washed down feel of the new rendition of the codes.
More on the codes in this issue.
NCR HAVE 9 UNSCRUPULOUS CREDITORS JAILED The ongoing project by the NCR called ‘blitzkrieg’ recently hit Venda. In conjunction with local law enforcement the NCR swooped down on various small creditors. Many were found to be breaking the law and doing such things as retaining consumers ID books or bank cards getting consumers to pre- sign
ACCOUNTING
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telephone +27 (0)21 462 7533 email info@wcca.co.za www.wcca.co.za
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NEWS CONT. acknowledgement of debt documents and other abuses. The operation resulted in nine arrests. To date, none of the operation Blitzkrieg raids across the country have ever resulted in the arrest of staff from any large creditor. Hopefully this is because they are all perfect angles. The NCR are very pleased with the result of the operation and will next move to another region. Naughty creditors beware!
SECURITISATION INFORMATION GOES MAINSTREAM
The DCU and NewERA got a nice awareness boost to their cause in an article this month in the SA Real Estate investors magazine. The article entitled “Discovering the Money Tree” looked at securitisation and other local banking practices in detail. Read the article here: http:// debtfreedigi.co.za/securitisation-discussed-insa-real-estate-investor-article/
advertised that they are looking for someone to assist with administration. The position calls for basic bookkeeping and accounting skills. For more information visit the DCASA public forum (via the www.dcasa.co.za website).
DCASA COMPLAINTS PROCESS NO MORE
In the wake of the NCR’s decision to remove mention of the Debt Counsellors Association of South Africa (DCASA) from the industry codes of conduct, DCASA have decided to withdraw their previous Complaint Service with immediate effect. DCASA report that to date they have assisted hundreds of Consumers and Debt Counsellors with debt review related complaints. They will continue to support Debt Counsellor members as best they can. DCASA advise that Debt Counsellors who have complaints regarding Credit Providers should contact the Credit Provider directly and if the matter remains unresolved the matter should be referred directly to the NCR.
BDCF symposiums on new codes called off The Black Debt Counsellors Forum had scheduled a series of symposiums nationally To lodge a complaint about a Credit Provider over the next 2 months to discuss the new consumers or Debt Counsellors can e-mail: codes of conduct as put forth by the NCR but complaints@ncr.org.za have now called them of. They have announced that they are postponing the symposiums to allow for more time to consult with the NCR in this regard. Visit www.bdcf.co.za for more info ALLPRODC HOST WORKSHOP
FOR DEBT COUNSELLORS
DCASA ARE HIRING
The Debt Counsellors Association of South Africa (DCASA) are looking to expand their staff compliment once again. They have recently
The Alliance of Professional Debt Counsellors hosted a well supported workshop for Debt Counsellors in the Western Cape this month. With over 70 in attendance the workshop was a success. Read more about it in this issue. Credit Ombud will continue to assist consumers
but acknowledge change to codes In it’s communication to stakeholders regarding the NCR’s removal of recognition of the Credit Ombud’s role in resolving escalated complaints regarding debt review related matters, the Credit Ombud has stated that it will be business as normal as far as they are concerned. They state that it is clearly not against the National Credit Act for them to act as ADRA’s (Alternative Despite Resolution Agents). As such, they are happy that the NCR are taking more control of the complaints process but will continue to offer their services to Debt Counsellors, consumers and creditors in relation to debt review matters. They note that their operations are not subject to NCR control and the amendment to the codes does not effect their every day activity. The Credit Ombud assisted in over 500 debt review related matters ( most probably relating to unfair terminations) last year. They now will continue to offer help if requested.
FREE WORKSHOP ON TRUSTS (CT AREA) 21 MAY
There will be a free workshop on structuring of businesses and trusts to protect assets from creditors and to save on taxes held on the 21st of May 2013. The workshop will be held at the offices of Allen Gray in the Cape Town in the Waterfront. All are welcome to attend. Please feel free to RSVP to Nanika Prinsloo at: nanika@vodamail.co.za
Get daily news in 3 min or less. www.debtfreedigi.co.za/news
CAPITEC BOSS CASHES IN BEFORE STOCK LOOSES VALUE
The recent boom in unsecured lending has seen Capitec stock shoot up in value until very recently. This is something Riaan Stassen (chief executive of Capitec) appreciates as he cashed in some stock and took incentives and profit share to the total of R80 million this year. Soon afterward reports regarding poor performance in regard to recovering these loans has hit the press and now Capitec shares (much like African Bank shares) are down. It seems that Mr Stassen cashed in at just the right time.
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LIVING ON LESS H2O
NEXT PAGE 13
COMPLAIN
NCR Form 29
NCR in PANTONE Colours: PANTONE Cool Gray 9 ; PANTONE 152C
Please send completed application form to: 127 - 15th Road, Randjespark, Midrand | PO Box 209, Halfway House, 1685 NCR Trademark 2006 - Micro Finance Regulatory Council © copyright 2006 - HOGE Presentations and Graphics
COMPLAINT INITIATION FORM (Initiating a complaint to the National Credit Regulator in terms of Section 136 of the Act) General information 1. A complainant that wishes to submit a complaint must complete this form in full. For help in filing in this form, please phone the National Credit Regulator (0860 627 627) 2. If you are a third party, completing this form on behalf of an individual, kindly refer to the regulations for details on the documentation that should accompany this form. (Regulation 50) 3. The complaint form and the documentation must be submitted to the National Credit Regulator Complaint Initiation Form 1. Name of Complainant 2. ID/CIPRO reg. No. 3. Date 4. Physical Address Postal Code Postal Address Postal Code 5. Telephone number
Fax number
5. Institution to which the complaint relates 5.2 Branch (if relevant) 5.3 Person representing institution 6. Short description of complaint. Add pages if required 7. I confirm that I want the National Credit Regulator to consider my complaint. 8. I understand that: • The National Credit Regulator will handle my complaint according to the requirements of the National Credit Act, 2005. • Confidential information may be considered by the National Credit Regualtor in the process of handling my complaint. • The National Credit Regulator my need to communicate with other organisations in respect of the complaint question and may need to exchange information in this regard. 9. Should the National Credit Regulator require me to issue a statement under oath in respect of information contained in this form, I will do so. Date
Place
Complainant’s signature (Complainant or person duly authorised to act on the complainant’s behalf - power of attorney complying with Regulation 50 must be enclosed) Signature of call centre operator in the event of the complaint being intitiated by a telephone call. Name of call centre operator
Signature
HOW TO COMPLAIN The NCR have recently encouraged all consumers and Debt Counsellors to complain directly to them rather than other parties when problems arise with a debt review related matter. The correct form to use is called a form 29. Debtfree walks you through filling in the form and when to do so. When to do so: Feel free to complain at any point however it would be best if you first make an attempt to deal with the creditor or Debt Counsellor to try resolve the matter before going to the NCR. Normally it is best to try give a few working weeks (for example 3 weeks) to try sort things out between yourselves before going to the NCR or the NCR might simply send you back to the creditor again. Realistic expectations: Hundreds of thousands of people have debt review matters and thousands of them will have problems each month with their creditors. With all these complaints going to the NCR they are going to take a while to work the problems out. Allow a reasonable amount of time to pass but feel free to follow up in case things slip through the cracks.
If not: Complain! Are the payments from the PDA not showing on your statements from your creditor? If not: Complain! Is your debt Counsellor not getting back to you in a reasonable period of time or avoiding your calls? If so: Complain! Is your Payment Distribution Agency not sending you statements? If not: Complain! Is someone from a creditor phoning and harassing you? If so: Complain! Is a creditor trying to terminate their participation in the debt review process even though you are paying each month? If so: Complain!
Something nice to know is that in accord with the Creditors Code of conduct for debt review creditors will: “2.3.4. Not terminate debt review proceedings or resort to litigation in respect It is normally best to add a lot of extra notes of the affected credit agreements whilst here. Include as much documentation as you consumers acting in good faith, have lodged can to ensure the NCR get a full understanding complaints with the NCR� of what the problem is and what you have tried This means that being swift to complain can to do to sort it out. also help prevent unnecessary legal action What to complain about: Are you getting from creditors. regular statements from your creditor?
insurance done right Call us 086 126 6562 Marijke Wessels Portfolio Manager, Gauteng, KZN & Free State Mobile 082 729 3833 Email marijke.w@one.za.com Sam Haasbroek Portfolio Manager, Western, Eastern Cape & Northern Cape Mobile 082 550 7294 Email sam.h@one.za.com
www.one.za.com One is an authorised financial services provider – FSP 8783
CREDIT INSURANCE SCRUTINISED BY SPECIAL TASK TEAM Changes to insurance charge limits could result in big losses for major furniture outlets
A special task-team which was recently established to investigate insurance products which are bundled in with credit has recently delivered a draft report to key state regulatory bodies. The report is said to contain the findings of their extensive investigation, which was headed up by the National Treasury, into credit-linked insurance products in South Africa. Acting in co-operation with the Financial Services Board (FSB) and the NCR, the National Treasury established this special task-team to investigate credit insurance towards the end of last year. The investigation tried to establish whether insurance products offer value for consumers in the space, as well as whether there are abuses. These would be abuses in terms of how consumers are sold the products, according to Louisa Hetisani, Manager of Credit Information and Research at the National Credit Regulator (NCR). The task team’s report forms the basis from which any future market intervention relating to creditinsurance would be formed. When asked for more details about the report Louisa Hetisani said that: “It would be premature for us to say what is in the report… How will policy be impacted, at this stage we cannot say, but the study has been completed,”. Industry insiders are expecting regulators to cap the amount charged for bundled insurance products in the wake of the investigation. Still others say that findings of abuse could result in some substantial fines for those creditors who have been over charging and engaged in other abuses. Last year, several press and media outlets exposed how several major listed retailers were charging excessive amounts for insurance products which were bundled together with their products (for example when bundled with furniture sold on credit). When compared to the normal cost of credit and product insurance, these retailers were charging as much as four times more than the insurance industry norm. Various media outlets also produced evidence that these retailers had also not been sticking to legal requirements in terms of explaining things clearly to consumers and had not done full disclosure of the products which they bundled together with the credit they were granting. Research indicates that these types of retailers who in the past have profited greatly from credit linked insurance could now take up to a 40% knock to their profits should insurance charges be capped. This change could potentially effect companies such as Ellerines and Lewis who typically offer furniture on credit and offer insurance on this credit.
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Debt Counsellorsʼ Code of Conduct for Debt Review
Debt Counsellors’ Code of Conduct for Debt Review
Page 1
DECODING THE CODE
The National Credit Regulator recently changed it’s mind about the previous wording of codes of conduct for Debt Counsellors. They have now released a new version of such a code. This month Debtfree tries to go behind the words to figure out the secret and hidden meaning of the various clauses. Maybe there are none but that won’t stop us from trying. This is: Decoding the DC Code. Nice title. Catchy, direct. Kinda gives the plot away though.
1.
Preamble
1.1.
By subscribing to this Code of Conduct (Code), I undertake to support the provisions of the National Credit Act 34 of 2005 (NCA) aimed at preventing over-indebtedness and assisting over-indebted consumers.
1.2.
Further, I acknowledge that it is necessary to support the implementation of measures introduced by the National Credit Regulator (NCR) to ensure that as many debt review cases as possible are brought to a successful conclusion.
1.3.
I commit myself to implement the provisions of this Code and any processes adopted as guidelines of the NCR to give effect to these objectives.
2.
Commitments
2.1.
Debt review process
I undertake to: 2.1.1. Adopt and implement such processes and other arrangements between the stakeholders as approved by the NCR from time to time in order to improve the efficiency and effectiveness of the debt review process. 2.1.2. Act in a professional courteous and ethical manner towards the consumer, NCR, credit providers, credit bureaus, debt counsellors and payment distribution agencies (PDAs). 2.1.3. Market my services in a professional and responsible way to ensure that consumers understand that debt counselling aims to repay debt without any undue payment interruptions within a reasonable period of time. 2.1.4. Provide factual information to consumers in a plain language to explain the benefits, process, risks, fees and implications of debt counselling under the NCA and in terms of this Code. 2.1.5. Assist qualifying consumers who apply for debt review throughout the debt review process. 2.1.6. Assist consumers during the debt review process and follow up on failed monthly payments by consumers to ensure compliance with accepted repayment plans and court orders.
Debt Counsellors’ Code of Conduct for Debt Review
Page 2
1.1 this paragraph seems to indicate that somewhere down the line a signature will be needed from the DC (we could not find the spot where you sign though) 1.2 this paragraph was originally aimed at paving the way for VDMS which is now dead so it’s seems a bit pointless 1.3 this paragraph is so vague it has some DCs worried. Who is this “I� of which it speaks?
2.1.2 Finally something to do with conduct! 2.1.3 some DCs worry about the word "reasonable". Is it reasonable to pay off the debt before you die? Maybe when you die with the insurance policy? Nobody will probably ever agree on this one. Creditors are however convinced "reasonable" is in around 60 months or so. 2.1.4 this is very important and lines up with the CPA 2.1.5 Good news: you no longer have to assist non qualifying consumers, just kick them to the curb... in a courteous manner as per 2.1.2 of course.
2.1.6 A good follow up is to send a warning in regard to terminating the debt review and then allowing the consumer to catch up payments immediately or to remove them from the process for failure to comply.
2.1.7. Refer complaints against myself or my debt counselling business to and cooperate with the NCR. 2.1.8. Use the PDAs accredited by the NCR. 2.1.10. Ensure that the necessary measures are put in place in my business to facilitate the implementation of my commitments under this Code, including having in place clear internal policies and procedures regarding the treatment of debt review applications. 2.1.11. With regards to debt re-arrangement rules, I undertake to: (a) (b) (c) 2.2.
Submit reasonable repayment proposals to credit providers for consideration and approval; Submit debt review applications to the magistratesʼ court in compliance with the NCA and applicable legislation; and Load the repayment plan with a PDA accredited by the NCR.
Dispute resolution
I shall: 2.2.1. Ensure that I have in place effective internal complaint handling mechanisms to deal with consumersʼ complaints regarding my conduct under this Code and the NCA. 2.2.2. Ensure that my internal complaint handling mechanisms operate according to policies and procedures that comply with the NCA. 2.2.3. Endeavour to resolve complaints received from consumers in a speedily and fair manner. 2.2.4. Refer the matter to the NCR where the consumer is not satisfied with the outcome of the resolution of a complaint under my internal process. 2.2.5. Provide consumers with the NCRʼs contact information and documentation to lodge complaints with the NCR. 2.3.
Relationship with other stakeholders
I undertake to: 2.3.1. Support and co-operate with the NCR in its role of facilitating agreement and co-operation between the stakeholders. Debt Counsellors’ Code of Conduct for Debt Review
Page 3
2.1.8 Here is a bone of contention for some hard core NCA loving DCs since the National Credit Act does not mention PDA’s at all and the use of a PDA cannot be forced upon a consumer. It is clear however that a DC who has agreed to terms and conditions of registration from the NCR which says they must use a PDA must do so (even if their consumers don’t). 2.1.11 (a) who knows what reasonable is...? But apparently these will be approved. Maybe if the creditor says they won’t agree that means they are unreasonable. Then again if all creditors agreed all the time you would not need to take matters to the courts at all. (c ) The NCR should expect resistance on this one (see 2.1.8’s comment) basically this forces a consumer to use a PDA. (Good news is that consumers don’t have to sign this code) By the way PDA’s can be very helpful and help track payments etc. 2.2 This is more like a normal code of conduct. No more reference to the DCASA or the Credit Ombud though, now unresolved complaints should go to the NCR straight away.
2.3.2. Co-operate fully with credit providers and PDAs in ensuring that the debt counselling process works efficiently. 2.3.3. Make every effort to engage with credit providers and PDAs in order to resolve operational difficulties that may occur in implementing this Code. 2.3.4. Raise and discuss such operational difficulties with credit providers and PDAs in good faith. 2.3.5. Make every effort in co-operating with credit providers to ensure the achievement of debt re-arrangement proposals that are realistic in achieving debt rehabilitation. 2.4.
Consumer awareness and education
I will: 2.4.1. Take appropriate steps to support national and/or joint industry initiatives, as well as initiatives by independent or non-profit organisations aimed at promoting consumer education and financial literacy. 3.
Monitoring and compliance
3.1.
The NCR will monitor the implementation of and monitor compliance with this Code.
4.
Reporting
I will: 4.1.
Regularly update the NCR Debthelp or such other database approved by the NCR for the purposes of monitoring debt counselling.
4.2.
Report annually to the NCR on:(a) (b) (c)
My progress in regard to carrying out my obligations under this Code; The profile of consumers, including the types of debt incurred by such consumers, for the purposes of creating a better understanding of overindebtedness in South Africa; and Such other statistics as may be requested by the NCR from time to time.
Debt Counsellors’ Code of Conduct for Debt Review
Page 4
2.3.5 Some DCs fear that if their proposals now are longer than what the creditors want to see that they will be called out in regard to this paragraph. Once again the debate over what is "reasonable". Bad news: it seems like DCs will now have another report to fill in. No one knows what it will look like but if you don’t do it you could get into trouble. Good news is that DCs already send just such a report to the NCR every 3 months.
5.
Review of the Code
5.1.
The NCR may review this Code as and when it deems necessary to do so.
6.
Date of commencement
This Code shall come into effect on 1 May 2013 and replaces the previous Code. 7.
Definitions
In this Code, the following expressions shall bear the following meaning: “Code” means the Debt Counsellorsʼ Code of Conduct for Debt Review “Consumer” has the meaning given to it in section 1 of the NCA “Credit Provider” means a person registered as a credit provider in terms of section 40 of the NCA. “Debt Counsellor” means a natural person registered as a debt counsellor in terms of section 44 of the NCA. “NCA” means the National Credit Act 34 of 2005 “NCR” means the National Credit Regulator. “PDA” means a payment distribution agency accredited by the NCR.
Debt Counsellors’ Code of Conduct for Debt Review
Page 5
We could not find a spot to sign and it seems this code simply “is�. As far as endings go it is a bit of a let down. Where was the last minute twist? Will we ever find out what happened to troubled consumer and naughty Debt Counsellor? Maybe not. The true mystery now lies in when and how the NCR will enforce the code. What if a Debt Counsellor does not agree with an aspect of the code then what? Does the Code apply to staff members who work for a Debt Counsellor? Time will tell.
CONSUMER
LIVING ON LESS Times are tough and we all need to make our money stretch these days. As the cost of living increases it seems that, come the end of the month, there is always a little less cash left to enjoy life with. The Living on Less is a section of Debtfree DIGI which looks at ways wise consumers can keep their living expenses down and save funds. We also consider ways to still have some fun for less. Living on Less is about spotting a great deal and letting others know. It’s about changing our mind set to reflect the reality that times are tough and we need to get savvy. Sure times are tough but you can still have fun while Living on Less.
CONSUMER
H2O Nothing beats a nice cold soda on a hot day. The cool sensation of it running down your throat, the fizz in your mouth and that sweet, sweet flavour. No wonder there are so many choices of drinks out there. It is estimated that 1.7 billion units of Coke are sold each day world wide and that if you tried one of each type of coke product a day it would take you over 9 years to drink them all. Because sodas often cost only a few rand at a time it can be easy to ignore their cost...until
you start to track your expenses throughout an entire month. Now start to add up those costs over an entire year and you will get a fright at how much you might be spending. For example: if you spend R4 a day on a soda that means R120 a month. If you are a couple and both by a can of soda a day that means R240. In a year that means more than R2600. Now ask yourself what could you do with an extra R2600. Pay off one of your debts? Buy yourself or your kids something nice? The point is that these small costs can quickly add
up over time without you noticing it. In America a country that has a reputation for drinking sodas it is estimated that 53 million cans of soda are sold each day and that Americans spend around R700 Billion on sodas in a year. Though very tasty and refreshing sodas are often filled with sugars which your body will quickly turn to fat. Extra weight puts you at higher risk of all sorts of things so, not having all that extra sugar can also benefit your health as well as your pocket. We all know how expensive trips to a dentist can be.
freezer the night before to ensure it is nice and cold during the day. No one enjoys lukewarm water that has been sitting in the sun. Drinking water also cuts down on cravings for food. So having a drink can hold back the hungry monster which demands that you spend money on sweets and chips to snack on. If you go out for dinner and intend to have a soda or two with dinner why not make the first thing you order when getting to the restaurant a glass of water (not a bottle- those can be pricey). This will help quench your thirst so long and maybe then order a soda when your meal arrives. This will reduce your over all bill especially if you are out with the whole family.
Some people have invested in a water jug with a filter to ensure they are able to enjoy the best from their tap water. The investment is a fraction of the cost of what they have in the Sometimes when times are tight we lament that we have done all we can to cut down past spent on soda when thirsty. on costs and save money and yet still we are Often it is during the day that we get thirsty so running short. Drinking water is no doubt one idea is to take a bottle of water to work with healthy and a simple and effective way to save you. Some offices even have a water cooler for a few extra rand along the way. you to use. You can even put a bottle in the
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DEBT COUNSELLOR PROFILE
Johnny Lubbe Independent Debt Counsellors 0861 733 863 info@indc.co.za www.indc.co.za
How long have you been a DC? I have been a practicing Debt Counsellor for 5 years now. What did you do before becoming a DC? Before that I was a Bond Originator. What area (of SA) do you practice in? We operate nationally.
What is the biggest challenge facing consumers at the moment? All consumers find it hard to have the discipline to create a budget or to stick to the budget we help them create. Then there is the ongoing challenge for all troubled consumers to stop applying for easily obtainable cash loans and unsecured credit and rather to look for professional help.
What advice do you have for consumers What size practice do you run? We have well over 1000 clients at the moment. under debt review? They should use the opportunity (of being under debt review) to regain control over debt What makes your business a success? We try to focus on effective marketing as well as their personal lives. If they do so they (particularly online) and a have a strong will never fall into the debt trap again because administrative back-up team to assist our they will have learned how to implement a strict budget plan for all their personal clients. expenses. Where do you find new business? We market mainly on the internet. This has proved to be fruitful for us. Who are your most co-operative and least cooperative credit provider at the moment? Though it changes over time at the moment the most co-operative is Nedbank and the least co-operative is Absa. What is the biggest challenge facing Debt Counsellors at the moment? Obtaining the court orders to protect our clients is still proving to be difficult in some areas. Some courts take a very long time and some creditors still oppose unnecessarily. This delays the process and can at times leave the consumer exposed and create extra work for us.
DEBT COUNSELLORS ASSOCIATIONS ANNOUNCEMENT BOARD DCASA W.Cape Meeting: 24th May 2013 Starts 9h30 at the Parow Golf Course Session 1: Presentation by Magistrate Caron Lehman (in charge of the Civil Dept in CT) who regularly trains Magistrates. Session 2: Presentation by Dr. Waldemar Terblance (Regional Executive Manager of SASSA W Cape) regarding social grants. Non-members R150 (includes lunch). DCASA members: remember to book your seats for the annual DCASA conference to be held on.21 Aug 2013 http://www.dcasa.co.za/forum/index.php
DCU
We wish to draw your attention to the article entitled: Discovering the Money Tree. This is the most important mainstream article of its kind. The article exposes the South African money and banking system for what it is. Read a copy of the article here: http://debtfreedigi.co.za/securitisation-discussed-in-sa-real-estate-investor-article/ For more information contact: chairman@newera.org.za
www.dcasa.co.za
www.newera.org.za
Please note that the scheduled symposiums regarding the codes of conduct have been postponed to allow time for consultation with the National Credit Regulator. Please visit our site or contact us for updates in this regard.
AllProDC would like to thank all 70+ attendees at the recent workshop in the Western Cape. A special thanks to our sponsors and the various speakers for making the event such a success.
We are happy to announce the names of our interim committee for KZN: Nitesh Mohanlial, Lizelle Shadrach, Romie Govender, Edwin Dunn, Darran Manikam, Ron Ries. www.bdcf.co.za
AllProDC met with BASA during May to discuss industry related matters and will report back to members shortly. Visit the forum or Facebook page for more details. www.allprodc.org
ALLPRODC WORKSHOP The Alliance of Professional Debt Counsellors hosted a workshop for Debt Counsellors during May 2013. The workshop focused on how Debt Counsellors can run sustainable and profitable businesses. This has proved to be a real challenge for many Debt Counsellors as the number of clients entering debt review recently has been few and the workload for Debt Counsellors is increasing (meaning that many have had to hire several staff members to try provide a reasonable level of service to consumers). Various speakers were invited to attend and share their experience with Debt Counsellors in the Western Cape. Debt Counsellors not just AllProDC but from other associations, as well as, those who are not aligned with any association attended. In total over 70 people attended making it one of the
largest gathering of Debt Counsellors in the province in recent history.
Since a large focus of the workshop was regarding the entrepreneurial side of the industry it was great that Adriaan Pienaar a
highly successful entrepreneur himself was there to share some tips and insights. He mentioned the need for strong brands and high levels of customer service. He urges working smarter and not fearing to try and fail. He advocates an attitude of JFDI or Just do it! Wendy Roux of Off the Wall looked at the meaning of a corporate identity and encouraged Debt Counsellors to associate with the right people and build their brand constantly. Ryan Annandale of Rates Direct helped DCs realise that the “old way” of generating business and leads is dead. He showed the need for an online presence and that this has a high level of return on investment and allows business owners to measure and adjust their campaigns. He urged business owners to make it as easy for consumers as possible to use their services. Rudi Mostert of Warp Development then pointed to the simple truth that all businesses now need a website. Their competition has one and consumers expect one. However a website by itself is not enough these days. He mentioned that websites need to inform consumers and be updated regularly. [ED: if you would like to add Debtfree DIGI magazine to your website for your visitors to read, to keep things informative and fresh just let us know and we will set it up for you. It’s easy] Christo Hattingh of FNB looked at the key factors that will ensure a reliable support base namely: Integrity, Willingness, Good Faith, Competence and Understanding. He stated that the most important factor though, is open and effective communication. He highlighted that FNB wish to make a success of the debt counselling process. It seems that the FNB
staff who attended were pleasantly surprised at the cooperative and friendly nature of Debt Counsellors in the region. Rather than any hostility they were made to feel very welcome and enjoyed socialising with those attending.
When looking to build a successful business it is often good to hear from someone who has achieved this goal and so it was good to hear some of the secrets that have made Siyaya Debt Counselling a success. Other speakers followed like Sam Haasbroek of ONE insurance who discussed credit life insurance and how ONE policy can cover all. Three PDAs were represented at the workshop namely DC Partner, CPE and DCM. Later Deborah Solomon of theDCI (the Debt Counselling Industry webportal) spoke about additional ways that Debt Counsellors can help consumers and earn extra income at the same time. For instance through theDCI Debt Counsellors can provide consumers with discounted credit bureau reports. She also reviewed other products and services for those under debt review. Last but not least the legal experts ( Keegan O’ Connell, Liddle & associates and Steyn Coetzee) discussed their services in
an increasingly litigious process where many consumers have had to turn to the courts to stop greedy creditors from taking advantage of them. Time was also spent during the day to relax, mingle and get to know one another better.
The event is a real feather in AllProDC’s hat as they were able to bring so many together and managed to keep the tone of the workshop upbeat and positive in an increasingly difficult industry which is undergoing continuous
change. What was clear is that if DCs (or other businesses) want to stay around and be profitable they need to be proactive, think outside the box and bring their services up to date with modern technology.
SERVICE DIRE DEBT COUNSELLING AA Debt Counselling Centre Anthea Johannes NCRDC531 Tel: +27 (0) 21 982 0522 Cell: +27 (0) 84 402 7032 Alan Watts NCRDC 962 NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954 alan@active-debt-counselling.co.za www.active-debt-counselling.co.za Central SA Debt Counsellors 082 950 7806 Fax: 086 563 1621 Consumer Assist Johann Vermeulen Tel: 0861 628 628 Credit Matters 021 431 9100 info@creditmatters.co.za CS Debt Counselling Bernidene Smith NCRDC 764 057 352 4115/352 5000 Welkom - Free state Darran Manikam NCRDC704 debt@mailbox.co.za Debtbusters 0861 663 328 (NO DEBT) Debt Budget Tel: 021 824 8885
Debt Resolve Karen Coetzee NCRDC 891 Zulfa February - Branch Manager Tel: 021 572 1315 Fax: 0866519011 Email: Zulfaf@lantic.net Debt Solve Debt Counsellors Office: 033 397 0945
DEBTINC NCRDC’s 1071, 1188, 1189. Tel: (022) 713-2021 Fax: (022) 713-2028 Share Call: 0861 20 21 20 E-mail: Info@debtinclusive.co.za Website: www.debtinclusive.co.za SMS: HELP to 35075 DebtSafe 0861 100 999 Debt Serious We are serious about debt Vida Scheepers NCRDC1792 Po box 394, Garsfontein, Pretoria 0042 Fax no: 086 553 9403 vscheepers@mweb.co.za Debt Rehab Colleen Van Wyk(BCom, LLB) Debt Counsellor NCRDC2619 Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Website: http://debtrehab.co.za
Debt eezy Your Debt Solution made Easy Ashley Carstens NCRDC858 Tel: 021 839 2809 Fax: 083 512 4160 / 086 665 9125 Email: debt.eezy@gmail.com Website: www.thedci.co.za
Debt Rescue Neil Roets NCR DC 474 Cell: 083 644 7406 Tel: 0861 800 009 Fax: 086 523 0617 E-mail: admin@debtrescue.co.za www.debtrescue.co.za
Debt Management & Counseling Services “The greatest glory in living lies not in never falling, but in rising every time we fall.” - Nelson Mandela Derry Burge NCRDC108 140 Irene Avenue, La Concorde, Somerset West, 7130 Tel: 021 855 5997 Cell: 074 177 5375 Fax: 021 855 1195 or 0865413200 E-mail: dburge@telkomsa.net
ECTORY Durban Debt Counselling Services Suite 112, 1st floor Union Club Building 353 Sm ith Street Durban, 4001 Tel: 031 301-7893 Fax: 031 301-5809 phumla.ngema@telkomsa.net Debt Counselling South Africa Cape Town Branch Tel: 021 919 66 94 Rod De Witt NCRDC831 Visit: www.debtcounsellingsa.co.za
Fair Finance Solutions Your debt is our priority Amanda Fair Registered Debt Counsellor NCR946 553 Jacqueline Drive Garsfontein Pretoria Tel: 0861 26 26 32 Fax: 082 921 7093 Cell: 086 564 3674 amanda@fairdebtcounselling.co.za www.fairdebtcounselling.co.za Fincorp debt Counsellors cc Cecilia Zwarts fincorpdc@yahoo.com Holistic Debt Counsellors info@holisticdc.co.za Helpdesk Debt Counsellors Allan Hoffman Tel: 0861 000 754
Help-U-Debt (Vaal Triangle) Wanine Tel: 082 445 3967 Help-U-Debt (Potchefstroom) Madra 083 390 3275 Help-U-Debt (Parys) Marilouise 082 920 6249 Help-U-Debt (Vanderbijlpark) Herma 083 320 8303 Incentive Debt Counselling “Paving the way to a Debt Free Tommorrow” Darran Manikam NCRDC704 Tel: (031) 409 9379 Fax: (031) 409 1327 Cell: 0845898286 Branches: Phoenix and Shallcross Indigo debt counsellors CC Tel: 087 808 9734 Fax: 086 580 8675 indigodc@iburst.co.za MG Consulting Strand - Helderberg Area Telkom : 021 853 4537 Mobile Phone: 082 450 7459 Fax Number: 0866 220 690 E-Mail: info@mgconsulting www.mgconsulting.co.za
The best angle to approach debt is the Triangle Caledon - Western Cape Contact Person: Yolande 8 Hoop Street, 7230 Caledon caledon@triangletrust.co.za Tel: 028 212 2537 Ceres - Western Cape Leyll str 61, 683 Ceres andre@triangletrust.co.za Tel: 023 312 1292 Fax: 023 312 2119 Worcester - Western Cape 71 Porter Street 6850 Longitude: 19.44305 Latitude: -33.64942 worcester@triangletrust.co.za Tel: 0233420576 Fax: 086656801 Bloemfontein - Free State 94 Zastron, 9301 Bloemfontein Contact Person: Yolande bloemfontein@triangletrust.co.za Tel: +27 51 448 2828 Fax: +27 51 447 9481 Viljoenskroon - Free State 35 Denyssen Street, 7230 Contact Person: Johann Olivier viljoenskroon@triangletrust.co.za Phone: +27 56 343 0352 Fax: +27 56 343 035 Welkom – Free State 329 Stateway, 9460 Welkom Contact Person: Susan Roux Email: welkom@triangletrust.co.za Tel: +27 57 352 6117 Fax: +27 57-352 2355
SERVICE DIRE EASTERN CAPE: DRS ALBANY Office: 041 373 9693 Email: dcfull@drssa.co.za BORDER REGION: DRS BEACON BAY Johan Pretorius Cell: 082 324 4038 Office: 043 748 1139 DRS BUFFALO CITY Herman Marias Cell: 082 378 3743 Office: 043 7210652 DRS KING WILLIAMS TOWN Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za DRS CRADOCK Office: 043 721 0652 DRS QUEENSTOWN Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za DRS MTHATHA Herman Marais Cell: 082 378 3743 Email: herman@drssa.co.za
DRS PORT ELIZABETH Derryn Fish Cell: 084 515 6135 Office: 041 453 8961 Email: derryn@drssa.co.za
DRS ALGOA Marius Weyers Cell: 083 497 3219 Email: marius@drssa.co.za
DRS SIDWELL EXPRESS Keith Le Roux Cell: 073 207 1675 Office: 041 451 0474 Email: Keith@drssa.co.za
DRS BOND CHOICE Andrea Atkinson Office: 041 393 7000 Email: andrea.atkinson@drssa.co.za
DRS SOMMERSET EAST Luther De Bruyn Cell: 082 568 2970 Office: 042 243 1107 Email: luther@drssa.co.za
DRS CENTRAL EXPRESS Derryn Fish Office: 041 373 9693586 2020 Email: derrynfish@drssa.co.za DRS DESPATCH Isabe Landman Cell: 072 337 3328 Office: 041 933 1189 Email: isabe@drssa.co.za DRS HUMANSDORP Morne Steyn Cell: 083 298 8182 Office: 042 291 0135 Email: Morne@drssa.co.za DRS NKONKOBE (Fort Beaufort) Bernadine von der Decken Cell: 083 2859289 Office: 046 645 1898 Email: bernadine@drssa.co.za DRS KIRKWOOD Keith Le Roux Cell: 073 207 1675 Office: 041 451 0474 Email: keith@drssa.co.za
DRS UTENHAGE Lynn Lindoor Cell: 083 7174 183 Email: Lynnl@drssa.co.za FREESTATE: DRS GOLDFIELDS (Welkom) Irvin Billy (Derryn Fish) Cell: 072 114 4427 Office: 081 319 0083 Email: Billy@drssa.co.za DRS MANGAUNG Amanda Johnson Office: 041 373 9693 Email: dcfull@drssa.co.za DRS FOREISTATA EXPRESS (Bloemfontein) Derryn Fish Office: 041 373 9693 Email: dcexpress@drssa.co.za
ECTORY DRS SOUTH FREESTATE Nelmarie De lange Cell: 079 236 3615 Office: 053 591 0734 Email: nelmarie@drssa.co.za GARDEN ROUTE:
DRS PRETORIA NOORD Office: 041 373 9693 Email: dcfull@drssa.co.za DRS ROODEPOORT EXPRESS Derryn Fish Office: 041 373 9693 Email: dcexpress@drssa.co.za
DRS DE AAR Veronique Louw (Derryn Fish) Cell: 076 382 2020 Office: 053 631 1189 Email: deaar1@drssa.co.za
DRS RUSTENBURG Amanda Johnson Office: 041 373 9693 Email: dcfull@drssa.co.za
DRS GEORGE Francois Van Zyl Cell: 079 522 1930 Office: 044 874 2820 Email: francoisv@drssa.co.za
KWA ZULU NATAL:
DRS EDEN (Hartenbos) Bruno Mertsch Tel: 042 291 1083/4 Email: brunom@drssa.co.za GAUTENG: DRS CENTURION EXPRESS Amanda Johnon Office: 041 373 9693 Email: dcfull@drssa.co.za DRS LYNNWOOD Junique Julius Office: 012 807 4339 Email: lynnwood1@drssa.co.za DRS PRETORIA EXPRESS Ben Vermeulen Cell: 082 442 8654 Office: 012 331 2145 Email: bverm@lantic.net
DRS GREYVILLE Vyas Juggernath Cell: 083 206 0300 Office: 031 309 8716 Email: vyas@drssa.co.za DRS KOKSTAD Melanie Louwrens Cell: 083 269 0424 Office: 039 727 1430 Email: melanie@drssa.co.za DRS MORNINGSIDE DURBAN Erica Mtshali (Amanda Johnson) Cell: 076 578 8660 Office: 031 301 5990 email ericah@drssa.co.za DRS PHOENIX Vyas Juggernath Cell: 083 206 0300 Office: 031 309 8716 Email: vyas@drssa.co.za
DRS PIETERMARITZBURG Sanele Zulu Cell: 083 543 3487 Office: 033 394 8319 Email: sanele@drssa.co.za WESTERN CAPE: DRS BELLVILLE Patricia Bekker Office: 021 948 8523 / 4 Email: patricia@drssa.co.za DRS DIAMOND Clive Palmer Office: 021 421 8563 Email: clive@drssa.co.za DRS TYGERBERG Craig Lakey Cell: 082 627 0957 Office: 021 945 4062 Email: craiglakey@drssa.co.za DRS WEST COAST Marius Coetzee Cell: 082 978 4407 Office: 022 713 3766 Email mariusc@drssa.co.za DRS SALDANHA Marius Coetzee Office: 022 713 3766 Email: mariusc@drssa.co.za DRS SOLUTIONS Christelle de Villiers Cell: 084 586 5600 Email: cdv@vodamail.co.za
SERVICE DIRE Think Green Debt Counselling Sandi Pauw sandipauw@mweb.co.za Tel : 012 991 6638 Cell : 082 460 7800 Fax : 086 219 2615 Mzansi Debt Counselling Octavia Hlatshwayo Tel: 011 868 1185 Fax: 0861 00 22 70 octavia@mzansidc.co.za www.mzansidc.co.za NDA Debt Counsellors Your Trusted Debt Counsellors Gary Williams (NCRDC 143) Tel: 034 315 3880 Fax: 086 612 4112 gary@ndad.co.za www.ndad.co.za
Penny Wise Debt Counselling Cathy Foster Debt Counsellor - NCRDC1977 Tel: (011) 794 9912 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za
U-Win Debt Counsellors Coreli Roos - NCR DC 509 Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, Springfontein Cell:079 626 66241 croos@global.co.za Zuné Coetzer Debt Counsellors NCRDC 1599 24 van der Stel Street, Dan Pienaar Bloemfontein Tel: 051-4364515 Fax: 086 5870 845 Email: zunecoetzer1@gmail.com SUPPORT SERVICES Staff Line Ndizani Executive Recruitment Cell no: 083 3028163 Direct Line: (011) 468 - 2150 E- Mail: saki@staffline.co.za
Compuscan Academy 0861 51 41 31 www.compuscanacademy.co.za Dawn Jackson Training You & Your Money NCR accredited 10 day debt counsellor training courses ëTraining and mentoring DCs since 2007 Do you want to be a registered debt counsellor in this Industry or, do you need to educate/ upskill or empower staff with a DC registration number in your existing debt counselling business? Courses devised to suit all needs, with flexible timeframes to accommodate work demands. Inhouse / on site training for company staff. Contact Dawn Jackson Cell: 072 1769789 dawnjackson.training@telkomsa.net FINANCIAL ABSA Customer Debt Repair Line 0861 005 901 Credit Ombudsman 0861 662837
Rihanyo Debt Counselling (012) 804 50 57 SFA Debt Relief Consultants Adri de Bruyn NCRDC998 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@sfadebtrelief.co.za
TRAINING
Information resources & services www.thedci.co.za Designtimes South Africa’s creative resource www.designtimes.co.za
Experian 011 799-3400 debtcounsel@experian.co.za Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912
ECTORY Fair Debt 0829019788 or 012-3772558 ray@fairdebt.co.za PACFIN Financial Solutions Head Office Tel: +27 11 9757445 Fax: 0865368783 36 Van Riebeeck road Kempton Park 1619 pieter@pacfin.co.za Monte Carlo Building No 8 Voortrekkerstreet Kempton Park 1619 Kempton Park Contact: Reyno Coetzee Tel: +27 11 3945363 Fax: 0866048002 Cell: +27 73 3690884 kemptonpark@pacfin.co.za Boksburg / Germiston Contact: Armand Posthumus Tel: +27 11 8921911 Fax: 0865620378 Nelspruit Contact: Ann Baker Tel: +27 13 7415559 Fax: 0880 1374 15559 Cell: +27 82 9024236 jeleroux@telkomsa.net Springs Contact: Wynand Mclachlan Tel: +27 11 8113728 Fax: +27 11 8113728 Cell: +27 83 2754014/5 wynmc@telkomsa.net Gooseberry Business Advisory Tel: 012 644 0589
Nedbank Debt Rehabilitation & Recoveries Services 0860 109 279 STD Bank Debt review Helpline Telephone: 0861 111 402 TransUnion 0861 482 482 Thinkmoney Financial comparison website Contact: Gareth Mountain Tel: 079 0996 798 www.thinkmoney.co.za WIZARD Vereeniging Making Mortgage Magic Wanine Smit Tel:+27 16 454 1132 Fax:+27 86 686 3678 Cell:+27 82 445 3967 www.wizard.za.com FINANCIAL PLANNING Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912
LEGAL
Karen van Staden Tel: 012 998 9117 / 012 993 2132 Fax: 086 721 6467 / 086 662 1153 IsEmail: it time karen@hauptearle.co.za to expand your Debt Counselling practice? office@hauptearle.co.za Do you need specialist Attorneys with a national www.hauptearle.co.za footprint?
LUCID Attorneys Do you need expert advice on how to protect Tel: 011 880and 1100 your practice your clients? Fax: 011 880 1101
Are you informed about recent statutory and Email: info@lucidsa.com legal developments within the industry?
www.lucidliving.co.za/attorney
Attorneys servicing individual needs Pretoria: +27(0)12 998 9117
www.hauptearle.co.za
Nelspruit: +27 (0)13 752 708
O’Connell & Associates Attorneys at Law Keegan O’Connell k.oconnell@oalaw.co.za Tel 021 462 1663 Fax 0866 504 550 303 Millborough, 70A Upper Mill Street, Vreedehoek, Cape Town, 8000 Prinsloo & Associates Attorneys and conveyancers Nanika Prinsloo Farm Bergamot, Paarl 7620 P O Box 6199, Paarl 7620 14 Laing Street, Barrydale 6750 Cell: 072-8558-106 Fax: 086-623-5986 nanika@vodamail.co.za www.empowerlaw.co.za
DIRECTORY RM Brown and Associates 601 Pier House, 13 -17 Heerengracht, Cape Town Tel: 021 431 9127, f: 021 425 0875 Email: oliver@rmbrown.co.za Scheepers Attorneys Gerhard Scheepers schlaw@iburst.co.za
CREDIT BUREAUS Compuscan 0861 514 131 www.compuscan.co.za Computer Profile Bureau 0861 28 7328 www.c-p-b.co.za
Dont miss out on a single issue!
Experian www.experian.co.za Business- 0861 63 60 70 Consumer- 0861 10 5665 Micro Lenders Credit Bureau 0861 28 7328 www.mlcb.co.za
Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.Co.Za
TransUnion 0861 886 466 www.transunion.co.za XDS 0860 937 000 www.xds.co.za
Agiliti CC Colleen Van Wyk(BCom, LLB) Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Website: http://agiliti.co.za
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