Debtfree Magazine July 2018

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE

DEBT REVIEW

IS NOT

ENOUGH July 2018 www.debtfreedigi.co.za

5

Have you ever given a homeless person part of your lunch out of concern that they are hungry, only to be horrified when they reject it or worse, throw it away when they pass the next rubbish bin? It can be a real kick in the gut and makes you more than a little angry and disappointed in people in general. You can’t help but think the person ungrateful and bemoan the loss of a few more bites of your cheese and tomato sandwich. Sometimes this is how Debt Counsellors feel about their own clients.

Debt review can help consumers deal with their debt in a dignified way and helps credit providers get their money back in a reasonable time frame. It is a great process that works well and can help over indebted consumers get back on their feet.

The service is so good that it is very troubling to those in the industry when we see the high number of

people who start the process but never finish it. We understand that many consumers who enter debt review might do so without thinking things through very well and may do so, somewhat, on impulse. This means that later another impulse may make them want to ruin their debt review and financial future by abandoning the process before it is done. We get that but... it is frustrating to credit providers and Debt Counsellors alike. We would like to see people get the help they need and pay off their overwhelming debt. We want to see people use the process to start a better future for themselves and their families.

Stats show that as many as 20% of the clients drop out within the first 60 days. That’s a lot of work for no money and it means that 20% of these clients are stuck with a debt review status at the credit bureaus and are thus unable to go get more credit (which they wouldn’t qualify for anyway). These drop out consumers then cause a lot of ruckus and extra work for themselves, credit providers, the NCR and Debt Counsellors. It is a real strain on the industry.

An even larger number of consumers push past the first two months only to drop out later and face some pretty big issues as a result (like demands for huge amounts from collections agents and legal action on arrears debt). Obviously then the process itself, which works so well, is not enough. This issue of Debtfree Magazine we look at why this is the case and what consumers, who are under debt review, can do to improve their chance of completing the process and getting the full benefit out of the program. Debt review can be a huge turning point in your life if done in conjunction with some other basic things. We look at some of these basics in this issue.

We also have some Debt Review School lessons, news stories and other features which we hope you enjoy. So, don’t give up on helping the disadvantaged. Never stop helping others. And if you are getting help through the debt review process, don’t give up either. Help yourself.

Keep at it from start to finish. Time flies and before you know it you will be debt free.

FROM THE

E D I T O R

PROFESSIONAL DEBT COUNSELLING ATTORNEYS TEL: 021 872 1968 1 1 M A R K E T S T R E E T, PA A R L w w w. s t e y n c o e t z e e . c o . z a

DEBT REVIEW IS NOT ENOUGH

MAKE THE CHANGE

SKYT AFRICA

NEWS

SERVICE DIRECTORY

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C O N T E N T S

REDUCING INTEREST RATES When a consumer enters debt review their Debt Counsellor will contact all their credit providers and obtain balances for all their various accounts. Armed with this information, they can look at different ways for the consumer to repay the debt.

Once the Debt Counsellor has helped work out a new monthly budget with the consumer (which takes into account monthly saving towards annual expenses) they will know how much money is available to repay debt.

A Debt Counsellor can then make a recommendation to the court on how the debt can be settled over time (normally a longer time period). The court is empowered by the National Credit Act (NCA) to decide to accept or adjust the proposal and do several things like: delay payments on one or more accounts, reduce the amount being paid to each account or extend the time it takes to repay the debt. The NCA is however silent on the topic of interest rates. Thus a court cannot just adjust the rates simply because they want to.

However, many credit providers want to assist their clients to get out of debt as soon as they can so that they can begin using credit again. Thus they will often volunteer lower interest rates. There are no rules that force them to do so but they can, if they want. Alternatively they don’t have to agree to any changes and can let the debt run to the induplum (double the amount) limit which when reached means that the consumer is finished with their obligations on the account.

Some courts are happy to include these new arrangements on interest rates into their court orders for consumers while others prefer not to.

DEBT REVIEW

IS NOT

ENOUGH

DEBT REVIEW IS NOT ENOUGH

IS DEBT REVIEW ALL YOU NEED? Debt review is amazing. It is a wonderful provision made in the National Credit Act to help consumers deal with their debt in a dignified and reasonable manner.

Hundreds of thousands of consumers have used the process to get their life back on track and reduce their crushing debt stress. Debt review enables consumers to pay what they can realistically afford each month towards their debts and not just according to the (sometimes outrageous) demands of collections agents.

At the same time. it demands that consumers align their spending according to a balanced budget worked out by a professional Debt Counsellor. The more meticulous the budget is calculated, the higher the chance of the consumers actually finishing the process.

DEBT REVIEW IS NOT ENOUGH

NOT EVERYONE FOLLOWS THROUGH A sad fact about debt review is that many consumers start the process, but ultimately drop out.

Some do this within the first 90 days (a fairly high percentage) when they are confused about the process; others drop out when tricky months like December and January come around, and others (often due to fatigue) drop out at around 36 months.

It is not uncommon for Debt Counsellors to get applications from consumers who were in debt review but dropped out. This proves that simply entering the process and getting a court order is not enough. More is needed.

DEBT REVIEW IS NOT ENOUGH

CHANGE IS REQUIRED Change is never easy. We like things to stay as they are. This is one of the reasons why, when consumers lose their jobs they don’t immediately make dramatic changes to their spending habits.

They often rely more and more on credit to maintain a lifestyle they can no longer afford. This drives them deeper and deeper into debt and eventually they end up necessitating debt review.

Entering debt review is in itself a big change. Firstly, you need to make the decision to get help. Then you need to find the right person to help you, and then you need to go and talk to a stranger about your debt. This is not an easy thing!

Once the papers have been signed and after some frank advice, it is hard to make the other changes that are needed to make a success of the process. However, if these changes are not made then it is all too likely that you will fall out of the process before it has helped you get back on your feet.

South Africa’s

leading Debt Counsellors since 2007

Start getting out of debt today! www.creditmatters.co.za Call our national call centre on

086 111 6197

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DEBT REVIEW IS NOT ENOUGH

MINDSET CHANGES Changing our way of thinking can be really difficult. Our brains are lazy and like to keep running electricity through the same familiar neural pathways. It likes forming habits.

Habits like grabbing that nice snack while in the final part of the queue at the shops (admit it). You know you shouldn’t, but your brain says: Hey, let’s have a snack. You deserve it. Ignore the cost. Feed Me!!

So making the mental change from a credit lifestyle to a ‘spend only what you have’ lifestyle can be difficult, it can take months. Also it is very easy over time to fall back into bad habits.

DEBT REVIEW IS NOT ENOUGH

LIFESTYLE CHANGES You do not have to compare debt review with “being poor”. No, rather, you need to link it with being responsible. It means making better choices in regard to where to eat, what to eat, where to shop and what to buy.

You also need to learn to hold back from spending money immediately, this can be difficult. In the past you were able to solve problems immediately by using credit. Once under debt review, it becomes necessary to hold back from spending when a problem first comes up.

You may need to wait - wait until the end of the month or until you can save enough. Perhaps it means waiting until you sell something you don’t really need to afford something you do (like fixing an appliance).

You may need to adjust where and how you ‘treat’ yourself. Small indulgences are not in themselves bad, but you may need to do these things a lot less often than before and be less extravagant.

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DEBT REVIEW IS NOT ENOUGH

SHOPPING CHANGES You probably used to shop at expensive retail stores for clothes and putting everything on your account. When this is not possible or practical, you may need to broaden your horizons and find shops that offer reasonable products at better prices. You may even have to wait for a good sale to come around before you head to the shops.

When it comes to grocery shopping you may also need to make adjustments.

You will benefit from learning to buy in bulk when discounted sales come around. You may also have to stop fooling yourself that the quality at that shop is so much better than the others that it is actually ‘cheaper”.

Nope, no it isn’t, cheaper is cheaper. It is also vital that you shop according to your list and a budget. If you find that a challenge, then ask your Debt Counsellor for advice.

DEBT REVIEW IS NOT ENOUGH

RELATIONSHIP CHANGES Most couples who have been struggling with debt end up struggling in their relationship. This is often due to the stress of dealing with debt and also hiding debts from one another.

Entering debt review often means having to be honest with each other about debt for the first time in many years. This can be difficult, but makes a massive positive difference in relationships. Honest and regular communication is the lifeblood of any long lasting relationship. Working together to defeat a common enemy rather than hiding things and the resulting shame will bring couples closer together than ever before.

This won’t happen automatically though, it takes work. A regular pleasant financial meeting as a family once a month (or more) can really help, if handled properly. Open and non-confrontational discussions about the family budget and spending plans ensures everyone is on the same page.

Avoiding a ‘your debt’ and ‘my debt’ mentality also helps a lot. Don’t fall into the common trap of ‘your money’ and ‘my money’, work as a team.

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DEBT REVIEW IS NOT ENOUGH

MAKE THE CHANGE If you are able to embrace your new reality, then you will go far in the debt review process. You will see a dramatic improvement in your life and your finances.

It takes hard work to change and requires an adjustment in your thinking, being honest with yourself and others. It takes restraint and planning, but it will bring your life back on track, if you are able to make the change. If you are in debt review make the other changes that help make a success of the process. Don’t do things half heartedly. Do it now, don’t procrastinate.

If you are struggling with debt and are getting deeper and deeper into the debt hole, then make a change and talk to a Debt Counsellor today. Try getting out of debt for a change rather than simply taking on more debt.

If you are able to do these things, then your debt review will be the first step on the road to financial freedom, to an improved responsible credit future. Making these additional changes will help you to see the process through from start to finish. Debt review can really help you get your life back on track.

DEBT REVIEW SCHOOL Multiple Choice: In the Debt Review Industry: PDA stands for (a) Public Display of Affection (b) Payment Distribution Agency (answer on the next page)

Jothie Bechoo ATTORNEYS & DEBT COUNSELLOR

Taking care of all your legal needs Specialising in Debt Review Applications for Debt Counsellors/Attorneys

We aim to have debt review orders granted at the first court appearance

Our offices personally attends to debt review applications in the following courts:

We avoid unnecessary adjournments

Durban Pinetown Chatsworth

Verulam Ntuzuma

Our fees are reasonable We have six years’ experience in Debt Review applications We assist clients in Rescission of Debt Review orders & administration orders

Suite 7 Gladstone Court 103 Smiso Nkwanyana [Goble] Road Morningside Durban Tel: 031 303 1004 Mobile: 076 835 2810 Email: jbechoo@jb-attorneys.co.za Also specializes in: Deceased Estates, Wills, Divorces, Ante Nuptial Contracts, Correspondent Attorney, Rescissions

DEBT REVIEW SCHOOL ANSWER: (B) Payment Distribution Agency.

These firms are registered and checked on by the NCR (National Credit Regulator) and are part of the National Credit Act.

NEWS NCR CALL FOR QUARTERLY REPORTS DCs are reminded that they have until Aug 15th to submit their required Quarterly reports to the NCR for the period 1 Apr - 30 June 2018. Reporting to the NCR is part of their conditions of registration and failure to do so can lead to trouble with the Regulator. The NCR use these reports to help figure out who is under debt review and how many have entered and left the process.

The NCR also can draw this information directly from their own internal Debt Help System which Debt Counsellors are obliged to update with this same information.

PORTFOLIO COMMITTEE TO MEET REGARDING DEBT INTERVENTION BILL The Portfolio Committee on Trade & Industry will be meeting in Cape Town Parliament on Tuesday 31st July to discuss matters pertaining to their proposed amendments to the National Credit Act .

These proposed amendments include the creation of Debt Intervention (a type of poor man’s debt review designed to replace administration) and the criminalizing of non reporting of possible acts of reckless credit (which a lot of creditors and Debt Counsellors are nervous about). Public access to the meeting is allowed.

DEBT COUNSELLORS MUST PAY THEIR ANNUAL RENEWAL FEES Debt Counsellors have to pay a fee to the NCR every year to remain registered with the Regulator. Failing to do so before the end of July will put Debt Counsellors in danger of being deregistered (lapsed). If they do not make the payment within the required time period (incl the short extension period) they can have their registration lapsed. This means they can then not practice as a Debt Counsellor until they have applied to be registered once more. This process can take many months and the NCR has in the past forced consumers to move to another Debt Counsellor without their consent. Once registered again there has been no indication that the NCR will once again

move those same clients back to the services of their original Debt Counsellor with whom they signed a contract. The bottom line is that Debt Counsellors should make absolutely sure they have paid the right amount (Debt Counsellors have been lapsed before for paying R400 to little) within the required time period. Debt Counsellors are also reminded that in the view of the NCR your main office is defined as a “branch” and not just a satellite or additional premises.

Thus the “branch fee” applies to your main office as well as any other outlets they may have.

Short paying by this R250 fee can also lead to being lapsed and the subsequent chaos. Over the last 2 years the number of registered Debt Counsellors has dropped by 50%.

SUMMIT & CAPITEC BANK ARE FRIENDS AGAIN Over the last while, Summit Financial Partners(Summit) and Capitec Bank have been at each other’s throats over accusations of reckless lending.

Things got ugly as the National Credit Regulator and the Courts got drawn into the furor.

Over the last two years, Summit has brought five different cases as well as a complaint to the National Credit Regulator (NCR) against the bank. Most of the dispute relates to a multi-loan product which Capitec used to offer but pulled the plug on in February 2016 (when they began to offer credit cards).

After years of fighting the two parties have now reached an accord and the matters have been settled out of court (they paid people money to stop the

legal action). Capitec says that the court costs were just going to mount and they would rather deal swiftly with the matters than drag things out. There was, obviously, also the risk of the court cases – if the rulings went against Capitec – triggering a wave of legal action from other consumers who made use of the same product in the past. Summit say they are happy not only for the affected consumers but also since Capitec stopped offering the product several years ago now.

The two firms have agreed to also work together in the future in a new partnership to promote, among other things, workplace financial education.

Recently, the SA Reserve Bank in something of a surprise move asked the NCR to have a closer look at Capitec Bank once again over accusations made by investor company Viceroy.

This is even though the Reserve Bank have been a big supporter of Capitec Bank throughout the entire media war campaign by Viceroy against the bank.

KIM ARMFIELD

AND ASSOCIATES

DEBT REVIEW | CREDIT LAW | LITIGATION CONTRACTS | FAMILY LAW | WILLS & ESTATES Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za

NEDBANK BAIL OUT VBS CLIENTS VBS Mutual Bank are famous for providing former President Zuma with urgently needed cash to cover his expenses when times were hard even though it was doubtful he could actually repay the loan.

Recently, however, some very serious problems at the bank manifested when it was realised that the bank had illegally been accepting funds from municipalities and there had been fraudulent activity among the management. This caused the bank to go into free fall and ended up with the bank under curatorship.

Consumers grew concerned that they might not be able to access their funds (it is common for there to be a “run on the

bank� during such a situation).

Now it seems that the Reserve Bank and curator of VBS have arranged for Nedbank to help provide up to R100 000 per depositor. These depositors would include individual consumers, stokvels and burial societies but definitely not themunicipalities involved in the crisis.

The bank was hard hit when management made off with around R1.5 Billion and ended up in curatorship when the entire matter (and others) came to light. It was a perfect storm which left the bank in chaos.

Now it seems the Reserve Bank has coordinated with Nedbank to come to the rescue of the man on the street.

Starting halfway through July retail depositors were able to head to a Nedbank and produce documentation and be verified (to avoid any scam artists taking chances). Then after signing away their rights to their VBS holdings, they have been able to receive their money in a brand new Nedbank account.

It is estimated that over 95% of VBS former clients (retail depositor clients) should get their funds back. That’s around 20 000 people. That’s a lot of nice new clients for Nedbank and a lot of peace of mind for these consumers who were worried they may never get their hard earned cash back.

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Die Republiek van

SKYT AFRICA Hi daar Mense, Die krag het in n groot gedeelte van die Ooste van Pretoria op die 10de van Julie afgegaan en ten tye van hierdie skrywe 17 Julie is daar nog steeds mense sonder krag. Duisende huishoudings is hierdeur geaffekteer, behalwe vir die ongerief om sonder krag te wees het mense groot hoeveelhede van hulle bevrore en bederfbare voedsel in hierdie periode verloor wat hulle moes weggooi.

Ekstra koste is aangegaan om gasbottels aan te koop en vol te maak, diegene wat dit kon bekostig het kragopwekkers aangeskaf. Die oorsaak van die kragonderbreking is nie hier ter sake nie maar die gevolge daarvan. Elke man wat al die kar moes pak voor daar met vakansie of selfs ‘n naweek weggegaan word het al verstommend gestaan aan die hoeveelheid bagasie daar is vir die beperkte ruimte van die bagasiebak.

Alles wat die wederhelf en die kinders voel is noodsaaklik en beslis nie tuis gelaat kan word nie en waag dit net om te sĂŞ gaan pak minder en in

kleiner tasse. Dit is al asof ons bang is om iets agter te laat en dat geen winkel by die eindbestemming die “noodsaaklikheid” in voorraad sal hê nie.

Ek is lid van vele Facebook groepe omrede ek graag volg wat mense te sê het in gegewe situasies. Toe die krag aanvanklik afgaan was daar verontwaarding en skeltaal, by dag twee en drie was daar n moedeloosheid wat na vore gekom het. Die skatting van die Stadsraad was dat dit nog vyf dae kon duur weens die omvang van die skade by die kragsentrale. Dit was nou wel skoolvakansie, n bedekte seën, maar nog steeds daar is nie warmwater nie, wasmasjiene, tuimeldroërs en haardroërs kon nie gebruik word nie. Boonop is dit winter, behalwe dat dit bleddie koud is word dit vroeg donker, verstommend dat n woning ekstra koud voel as daar nie lig is nie.

Inwoners het hul lot bekla, tereg so en die klagtes het so vermeerder.

Tussen die klagtes was daar egter tog ligpunte. Wildvreemdes het hulp aangebied, kom bad/stort hier by my, bring jou bederfbare voedsel ek het plek in my yskas, kom laai jou foon en laptop. Kom maak jou kos gaar by my sodat die kinders n warm maaltyd kan geniet. Hierdie aanbiedinge was opreg en uit die hart uit van mense was omgee, mense wat nie wou sien hoe ander sukkel nie. Mense wat kon deel met die wat tekort gekom het.

Interessant was dit om hierdie selfde mense wat hulp aangebied het se kommentaar te lees in die tydsverloop, niemand het hul aanbiedinge om hulp aanvaar nie en die vraag was gevra hoekom nie? Dit het my laat dink, waarom sou ons nie hulp aanvaar nie? Is dit omdat dit vreemdelinge is? Vertrou ons hulle nie? Is ons te trots om hulp te aanvaar wanneer dit aangebied word? Verkies ons om eerder self aan te sukkel? Is ons skaam?

Wat ookal die antwoord is sal ons onself regverdig in ons besluit om nie hulp te aanvaar nie. Dit is seker ook die geval wanneer dit by finansies

kom. Ons hoef nie te sukkel nie, daar is mense wat gereedstaan om deur hul kundigheid vir ons hulp aan te bied. Waarom sal ons eerder in n trop kla as om as n individu hulp te kry?

Hopelik het julle die antwoord en hopelik maak julle die regte besluit!

Groete.

Christo Hattingh Kyk gerus my LinkedIn profile: https://www.linkedin.com/in/christo-hattingh-351a52130/ * Seriously please do let us know if you found this article to be funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?

contact us today for more information

086 111 2882

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za

www.in2insurance.co.za

www.collectnetpda.co.za

Listen to a great interview with Toby Chance MP, Shadow Minister for Small Business Development in SA. Toby is introducing new legislation that creates an Ombudsman for small businesses

Debt Counsellors Collective iDCC is waiting to hear back from the NCR in regard to our official request to join CIF. We encourage non-affiliated DCs to join.

https://soundcloud.com/scottcundill/toby-chance-mp-and-the-neweconomic-rights-alliance

A representative will be attending the meeting at parliament on Tues 31 July 2018 where proposed amendments to the NCA will be discussed. www.allprodc.org

Visit our facebook page for more info.

www.bdcf.co.za

The Annual DCASA Conference will be held during August 2018.

We look forward to seeing all our members on the 22nd of Aug at Emperors Palace, Gauteng.

Full members access is free, associated members R260 and registered staff R410. www.dcasa.co.za

NDCA continues to actively participate in industry forums, including the CIF, and looks forward to the implementation of proposed DCRS rule changes

We appear in the following courts and act as a correspondent for Dc’s and their attorneys.

ATLANTIS BELLVILLE GOODWOOD CALEDON CAPE TOWN WYNBERG CERES GRABOUW

HOPEFILED KHAYELITSHA KUILSRIVER MALEMSBURY MITCHELLS PLAIN MOORREESBURG PAARL PIKETBERG

ROBERTSON SIMON’S TOWN SOMERSET WEST STELLENBOSCH STRAND TULBAGH WELLINGTON WORCESTER

Please contact adri@kempdebruyn.co.za to enquire about our fees.   

+27 (21) 200 5644 adri@kempdubruyn.co.za 21 Station Street, Paarl, 7646

COURT MATTERS The recent De Beer V Nedbank appeal case (which the consumer lost) has some very interesting information relating to Section 129 letters and 130 enforcement.

For a long time there has been something of a debate about when legal enforcement begins. This has relevance because once legal enforcement on an account begins then that account cannot be included directly into a consumer’s debt review (it is best to avoid double legal work on a single account). In the recent De Beer v Nedbank case the ruling said that legal enforcement does not begin when the summons is issued but rather that it begins when the summons is delivered to (or brought to the attention of) the consumer.

This means that the consumer can have such an account put into debt review any time before service and not just the 10 day mentioned in a Section 129 letter.

STUCK

U S I N G

ANCIENT

T E C H N O L O GY ?

Contact Maximus on 011 451 0041 | www.dcmax.co.za

DEBT REVIEW SCHOOL True or False?

When under debt review, you repay your debts through your Debt Counsellor. (answer on the next page)

HELPING VULNER ABLE CONSUMERS CAN YOU CROCHET? CAN YOU KNIT? CAN YOU BUY WOOL? JOIN US IN OUR ‘BLANKETS FOR BABIES’ DRIVE! Contact admin@dccsupport.co.za

DEBT COUNSELLING COMMUNITY SUPPORT

DEBT REVIEW SCHOOL ANSWER: False!

Debt Repayments are done via a (PDA) Payment Distribution Agency and never through your Debt Counsellor (who never touches your money).

don’t be a twit

http://twitter.com/Debtfree_DIGI

KIM ARMFIELD

AND ASSOCIATES

When debt review clients don’t pay they put your entire practice at risk!

We make sure you get paid for the work you’ve already done!

Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za

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PENNY WISE Cathy Foster Debt Counsellor – NCRDC1977 Penny Wise Debt Counselling Tel: (011) 679 1540 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

GAUTENG

Armani Debt Counselling Take the First Step to Financial Freedom Tania Dekker Tel: 011 849 3654 / 7659 www.armanigroup.co.za

Dynamix Debt Counselling TLC Alida Christie NCRDC2324 Office 1, 34 Beefwoodstreet, Vanderbijlpark, 1911 Tel: 079 520 4369 Tel: 016 100 8020 tlcdebt@mweb.co.za

Specialist Debt Management Centre Beverley Ludick, NCRDC948 Pretoria Tel: 012 377-3557 Email: obligco@gmail.com Email: dc@obligco.co.za www.obligco.co.za

NCRDC197 Tel: 011 660 9970 Fax: 086 540 5017 KRUGERSDORP e-mail: nicky@nvdmdc.co.za www.nvdmdc.co.za

Creators In Financial Wellbeing NCRDC677 You Are Not Alone We’ll handle your creditors so you don’t have to!

1 Dingler Street, Rynfield, Benoni 0861 10 11 00 info@debtmend.co.za www.debtmend.co.za

All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

CCDC Consumer Care Is our Priority.

Tel: 018 462 4263 / 073 624 6949 Email: info@ccdc.co.za www.ccdc.co.za

DEBT NO MORE - NCRDC1973 Christelle du Toit Tel: 016 423 6301 Cell: 083 321 6731 FAX: 086 219 3306 Email: debtnomore@jjckruger.co.za

www.jpawfin.co.za

GAUTENG

MV Business Empowerment 9 River Road Morning Hill Bedfordview (next to Eastgate mall) Tel: 083 490 3339 velaphi@infitech.co.za

Suite 7 Gladstone Court 103 Smiso Nkwanyana [Goble] Road Morningside Durban Tel: 031 303 1004 Mobile: 076 835 2810 Email: jbechoo@jb-attorneys.co.za

Get

¨ debt relief with our ¨ help today!

016 423 3029 082 812 5442 info@resolutiondebt.co.za

Give your family the happiness they deserve

012 772 2074 076 289 1191 info@lepingdebtcounsellors.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Tel: 010 005 5326 Cell: 083 748 4426 FAX: 086 571 7003 www.dpalegal.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

KWAZULUNATAL

Debt Review Specialists 23 Coronation Road Mithanagar Tongaat 4399 Tel: 071 222 9481 Tel: 032 944 3446 admin@kmadebt.co.za www.kmadebt.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

DEBT FREE, STRESS FREE AND LIVE BETTER 084 367 1236 info@bmhdebtsolutions.co.za www.bmhdebtsolutions.co.za 17 Arbee Drive, MP Centre Office 09, Tongaat,4400 Registered Debt Counsellor NCRDC2662

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

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¨ debt relief with our help today!

082 937 7874 082 812 5442 denise@kzndebtcounselling.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

FREE STATE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

LIMPOPO National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Depopulating a generation of over indebted and populating a debt free generation.

Office no 2, 5 A Schoeman Street, Polokwane Tel: 0152912731 Tel: 0877028518 Email: admaau66@gmail.com

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

SMS Salary Management Services Annerien de Jager Registered Debt Counsellor NCRDC0075 015 307 2772 info@smslimpopo.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

www.maaudebts.co.za 2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

MPUMALANGA GMC Debt Solutions 52 Kerk Street Lydenburg Tel: 087 802 7054 Tel: 087 151 1034 www.gmcdebtsolutions.co.za

Romi Oliphant Debt Counselling Service 013 650 0116

rodcs4u@gmail.com http://rodcs4u.webs.com/ WhatsApp 062 502 5987

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

South Africa’s largest and most trusted, multi-award Credit Matters South Africa’s Leading Debt Counsellor. winning

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

www.debtbusters.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St 086Cape 999Town 0606 Tel: 086 111 6197 info@debtbusters.co.za Fax: 021 425 6292 info@creditmatters.co.za

2014

2016

2017

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

WINNER

WINNER

WINNER

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

NORTH WEST

Depopulating a generation of over indebted and populating a debt free generation.

Office No. 6, Prime Pharm Building, 36 Dr Nelson Mandela Drive Tel: 0186320053 Tel: 0877026744 Email: papi@maaudebts.co.za www.maaudebts.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

NORTHERN CAPE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

EASTERN CAPE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

WEBSITE | www.debt-therapy.co.za

debt therapy

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WESTERN CAPE

CONSOLIDEBT Heidie Knorr NCRDC209 Paarl, Worcester, Wellington, Ceres, Piketberg, Clanwilliam, Vredendal Tel: 021 863 2754 / 082 380 4401 consolidebt@vodamail.co.za

CHOOSE YOUR FINANCIAL FREEDOM TODAY Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za dc@ffsdc.co.za www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP Get Your Life back on track TEL: 087 230 0223 FAX: 086 551 1649 EMAIL: makanti@isiseko.co.za WEB: www.isiseko.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

NCRDC1142 No 2 Golden Isle Building 281 Durban Road, Oakdale, Bellville, 7535 Tel: 086 111 3749 Email: help@zerodebt.co.za www.zerodebt.co.za

All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

“There is no dignity quite so Impressive and No Independence quite so important as Living within your Means - Calvin Coolidge” For your Convenience Our Range of Services are Availble to you Anywhere in South Africa!

Jackie Coetzee 079 317 8557 022 713 2021 documentswc@fusiondc.co.za

Credit Rescue Debt Review Debt Review Removal Administration Removal Garnishee Removal Contact James Scott 0834525829 Email: helderberg@credit-rescue.co.za

Your Guide to Financial Wellness and Recovery 0861 229 922 info@debthero.co.za www.legalhero.co.za

WESTERN CAPE

CONSUMER DEBT SUPPORT Annienne Nel NCRDC2452 Kairo’s House, 22 Fairfield Southstreet, Parow, 7550 Office: 021 930 5791 Cell: 082 641 2328 Fax: 086 563 3264 e-mail: info@debtcentre.co.za www.debtcentre.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

Take control of your finances...

“Helping you the SMART way” 086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

RIGHT STEP TO A DEBT FREE LIFE. 086 111 2274 081 785 3724 info@logicaldebtsolutions.co.za www.logicaldebtsolutions.co.za

Marie Kruger NCRDC2039 021 919 2271 083 460 3689 marie@helpmydebt.co.za www.helpmydebt.co.za

0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

SUPPORT SERVICES

011 451 0041 0860 072 768 www.dcmax.co.za

DEBT lana Van Herwaarde, DC Operation Centre (PTY) Tel: 0867227405 Email: info@dcoperations.co.za www.dcoperations.co.za

086 126 6562 debt@one.za.com www.one.za.com

COMING SOON

TRAINING

COMING SOON

FINANCIAL PLANNING

LEGAL

Liddles & Associates “It always seems impossible until it is done” N. Mandela (T) 021 930 5790 (F) 0866070940 (E) frontdesk@liddles.co.za www.liddles.co.za

Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za

RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys Johannesburg | Cape Town Andre Van Zyl 021 494 4862 Kim Armfield Attorney & Family Law Mediator Address: Unit 1B, FinansHuis, 7 Voortrekker Road, Bellville Tel: 021 949 1758 / 021 945 2526 Office cell: 084 8588 284 kim@legalwc.co.za

info@bassonvanzyl.com

www.bassonvanzyl.com

CREDIT BUREAUS

Xpert Decision Systems (XDS) South African information bureau.

Cape Town | Johannesburg +27 11 645 9100 info@xds.co.za www.xds.co.za

PAYMENT DISTRIBUTION AGENCIES

DC Partner 044 873 4530

COLLECTNET +27 12 140 0602

Hyphen PDA 011 303 0060

NPDA 0861 628 628

SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041 Tel: 0860 072 768 www.maxpayments.co.za

Debt Review Software Tel: 016 004 0031

South Africa’s premier debt management solution www.finwise.biz

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DON’T WORK WITH AN OUT DATED VERSION OF THE ACT

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Turnaround Time

Debt Review DepartmentEmail Address

Contact Details Standard Bank Debt Review Debt Review Call Center:

0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests:

debtreviewservices@standardbank.co.za

5 days

Debt Review payment queries:

DRPayments@standardbank.co.za

7 days

Debt Review administrative requests**:

DebtReviewAdmin@standardbank.co.za

5 days

Debt Review complaints and escalations:

debtreviewcomplaints@standardbank.co.za

5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders **Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas Credit Card

086120 1000

Diners Club

0113588400 / 0860346377

Vehicle Asset Finance Recoveries

0861102347

Vehicle Asset Finance Collections

0861102347

Home Loans Pre Legal

0860102270

Home Loans Customer Service

0860123001

Standard Bank Insurance

0860123911

Deceased Estates

0861001868

CAPITEC CONTACT DETAILS

Form 17’s Proposals Court documents General Queries Refund Requests / Cancellation of Debit Orders Complaints Insurance Certificates Sharecall Contact Number

ccsforms17@capitecbank.co.za ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za ComplaintManagement@capitecbank.co.za coming soon 086 066 7783 - Select Option 2

ESCALATION PROCESS COMING SOON

ABSA TASK SPECIFIC DEBT ABSA TASK SPECIFIC DEBT REVIEW ENTRY POINTS REVIEW ENTRY POINTS Form 17.1 DRCOB@absa.co.za

Proposals

Debit Order Cancellations Debitordercancellations@absa.co.za

DRProposals@absa.co.za

Exits from Debt Review 17.4@absa.co.za

All Court Documents Courtapp@absa.co.za

DC Switches DCTransfere@absa.co.za

Termination Queries DRTerminations@absa.co.za

debtreviewqueries@absa.co.za

Queries

Escalated Queries

Call Centre

debtreviewmanager@absa.co.za

0861 222 272

mmulaudzi2@fnb.co.za

mmulaudzi2@fnb.co.za

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process

www.nedbank.co.za

17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za

ESCALATION PROCESS DETAILS COMING SOON