Debtfree Magazine - November 2018

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE

HOW COMMITTED ARE YOU TO THE PROCESS? November 2018 www.debtfreedigi.co.za

5

How many times have you told yourself that when summer arrives this year you are not going to make the same winter mistakes you did last time. You tell yourself that this time you are going to be in beach ready shape by the time summer rolls around.

make it through the process. The question then is: Have you really committed to the process? Check out the article on the topic in this issue and be sure to look out for warning signs that you may not be as committed as you think.

We also have lots of recent news from the industry and reviews you will want to check out. Suddenly the end of the year beckons and Does that sound familiar? It is brings with it dangers which we always a betrayal then when this discuss in this issue in some detail. time of year comes around and the bathroom scale seems to say Will you make any classic debt that your good intentions may have review blunders this December or will you be able to make it through been in vain. the end of year successfully? Be If you do want to get in shape then on the lookout for some simple you may consider a diet of some tips on how to avoid the dangers. sort. Now, diets are admittedly more interesting to research, plan and discuss than actually do. They require a lot of self-restraint (and you miss out on all the yummy, naughty stuff your friends insist on eating in front of you) . You have to really commit if you really want to lose weight.

If you are looking forward to not only the end of year break but also getting out of debt then you have just a few more days to plan how you will deal with December.

So, break out those costumes and try them on in the privacy of your own home. See if your winter routine has In a similar way debt review too takes let you down or not but whatever a very high level of commitment to the result make sure that your debt

review routine doesn’t waiver. Make those payments.

Soon you will be ready to rest and relax and perhaps even sooner than you think you may be debt free.

FROM THE

E D I T O R

HOW COMMITTED ARE YOU TO DEBT REVIEW?

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THE DREADED DECEMBER

NEWS

SERVICE DIRECTORY

DISCLAIMER Debtfree Magazine considers its sources reliable and verifies as much information as possible.

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C O N T E N T S

Don’t let debt be your legacy.

Debt leaves a mark on all of us. And if we don’t manage it, it can pass from us to our children.

But if you call us today we can help you. We have already helped 50 000 South Africans just like you.

We can significantly reduce the monthly payments on the money you owe, so you can pay off your debt and live your daily life stress free. What is your financial freedom worth to you and your family?

Call 087 237 7874 today and together we can take control of your debt.

DebtBusters voted SA’s BEST National Debt Counsellor at the SA Debt Review Awards 2014, 2016, 2017 & 2018

DebtBusters employs NCR registered debt counsellors | www.debtbusters.co.za

DEBT REVIEW SCHOOL Know your abbreviations: NCR = National Credit Regulator NCA = National Credit Act NCT = National Consumer Tribunal

THE DREADE

ED DECEMBER

DREADED

DECEMBER

For many people December is simply the best month of the year. They look forward to the end of year break and all the holidays. Kids will be able to rest and have lots of time with their friends and family and adults will get at least a few days off to do the same. A select few even receive the ever elusive 13th cheque or end of year bonus at the end of the work year.

Malls will fill up as people head out to the shops, movies and baskets will be filled with gifts for friends and relatives as consumers head out to consume. Families may even pack their bags and head to the mountains or the coast for a well deserved getaway. The economy will get a boost and people will stretch those credit cards to the max as they try to live it up and have some fun.

For those under debt review December is just another month to stick to their limited budget and make sure they pay their debt. In fact, the figures show that for those under debt review December is one of the toughest months of the year to stay in the process.

For some who have been loyally paying their debts via debt review for many months or even years, December can be the straw that breaks the camel’s back and sees them bomb out of the process. This means that after all this time they will lose all the benefits they have been enjoying and will be thrown back to the collections wolves.

DREADED DECEMBER

WHY IS DECEMBER SO TOUGH? Over the past decades marketing people have built up a false hype around December as they have tried to drive consumers to hit the shops and clear the shelves. Over time many have come to feel a sense of entitlement and expectation of going on a trip in December or getting gifts at the end of the year.

This social pressure that often comes from the greed of others (even members of our own families and circle of friends) can drive those who are financially responsible throughout the rest of the year to crack in December.

Rather than spending time with family and friends many of the end of year holidays have become almost exclusively about getting gifts. Many who travel back home during the end of year break from their jobs in the big city are expected to come either with cash in hand or many expensive gifts (or even better, both).

Over spending in December leaves many consumers exposed when January rolls around and they are faced with a lot of extra annual costs such as new school clothes or stationery items for their kids. For those under debt review such reckless financial behavior is no longer an option.

DREADED DECEMBER

DON’T LET DECEMBER TRIP YOU UP Where possible those who are under debt review should be wise and stick well within their budget. They should avoid any sudden increase in spending However those who have planned ahead and have been able to stick within their monthly budget over time may have been able to set aside a few extra rand during the preceding months to make use of during December. This may allow them to still travel to visit family.

Rather than give large lavish gifts try to share thoughtful smaller low cost items or consider clever re-gifting ideas. Many smaller gifts and cards can be made at home in order to save money.

Let your family and friends be the ones who give to you this year. Don’t try and compete.

Don’t let others greedy expectations destroy your entire financial future.

Kids enjoy time with family and friends so make an effort to organize some fun for them.

Cheap beach days and mountain adventure walks can be just as fun as expensive movies and hanging at the mall.

Jothie Bechoo ATTORNEYS & DEBT COUNSELLOR

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DREADED DECEMBER

YOU DESERVE A BREAK FROM DEBT After a long hard year you may be focused on simply not being at work and the humdrum routine which wears you down. You do deserve a break. You do deserve some fun. Absolutely!

With a little forethought and restraint you can ensure that you do this without running up big bills and running into trouble making your debt review payment this December.

It’s rare these days to get a 13th cheque or bonus but it does sometimes happen. If you are fortunate enough to get one, what should you do with it?

• Hit the shops, buy that flat screen tv?

• Treat yourself?

• Speak to your DC for advice?

• Use to cover needed jan/annual costs and settle smaller debts?

• Or distribute it to all debts evenly?

Remember that you are trying to give yourself and your family the best financial gift of all - getting out of debt. If you do get a bonus why not talk to your Debt Counsellor about how best to use it?

HOW COMMITTED ARE YOU TO DEBT REVIEW

HOW COMMITTED ARE YOU? commitment - noun “a willingness to give your time and energy to something that you believe in, or a promise or firm decision to do something� ~ Cambridge Dictionary

In life we often are asked to commit to doing things. A commitment requires that we mentally and emotionally decide to see something through from start to finish.

For example, a couple may decide to make a commitment to stick together and get married or they may commit to having a child together.

A child may ask a parent for a puppy. The parent asks the child if they will care for, feed and walk the pet on an ongoing basis and not only at first when the puppy is still fuzzy and new.

These are not short term, impulsive matters but require many years of energy through thick and thin to truly succeed.

It is important to realize that debt review also requires commitment to be successful. Those who start the process must be prepared to see it through despite obstacles and even their own past bad financial habits and impulses.

Those who start the process only to drop out after a short time actually often make their financial situation even more complicated than before and so a lack of commitment can really hurt those who lack staying power.

Many who enter the debt review process find that there are certain challenges that they need to overcome to be successful. Debt Counsellors will be quick to tell you that their clients struggle to stick to the process at certain times of the year, like December or Easter.

Consumers also have to force themselves to avoid old bad habits and mistakes. The urge to splurge, to treat yourself and to dress and eat at places that impress others can be hard to overcome.

Hanging out with friends or family members who overspend can also be a trap for some. They may find it hard to stick to a new budget when the people they choose to spend time with are not wise with their spending.

HOW COMMITTED ARE YOU?

DIET EXERCISE DEBT REVIEW

In many ways the challenge of sticking to debt review and seeing it through is similar to that of starting a new diet or exercise routine.

At first, it is all fun and new but over time, as it becomes routine, you need real commitment to see things through.

Starting a new Diet

Joining a Gym

Entering Debt Review

All your research tells you this is the right diet for you.

You picture yourself shedding those extra Kgs.

They offer you a month for free and a personal trainer shows you the exercises that will help you get in shape.

The benefits are many. No more collection calls, reduced monthly debt repayments. What’s not to like?

What at first was fun is now becoming routine and boring.

All the people around you are eating delicious naughty stuff making it hard for you to stick to your diet. Those kgs are stubbornly still hanging around.

After the initial excitement you struggle to get to gym regularly. Work and social commitments start to get in the way.

You see little progress and get disheartened.

It has been a few weeks. Why don’t you look ripped yet?

After the initial honeymoon period all you do is pay and pay. You seem to make little progress.

Unexpected bills come along placing pressure on your reduced monthly budget. You feel like you are not making any progress.

KIM ARMFIELD

AND ASSOCIATES

DEBT REVIEW | CREDIT LAW | LITIGATION CONTRACTS | FAMILY LAW | WILLS & ESTATES Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za

HOW COMMITTED ARE YOU?

UNDERSTAND YOUR DEBT REVIEW GOAL Different people enter debt review for different reasons. This can then have an impact on how much they intend to see the process through.

For example, some may join debt review simply to get the banks’ collection agents off their backs. They may not really care about a long term solution to their debt but may be more focused on no longer being harassed. They may actually enjoy spending money they don’t have and are not really concerned about getting out of debt.

Others may really want to pay off all their debt but cannot manage to do that and still cover their monthly needs at home. So, they are forced to pick and choose between debt repayments to some creditors and basic necessities for their family. For them debt review offers a new way to try balance the two.

Others would really like to get rid of their smaller debts so that they can regain financial control over their situation and stop being forced to pay heavy penalties and interest fees for making use of short term credit. Debt review could help them do this.

Finally, some just want to get out of debt. They want to clear the slate and not owe anyone anything. They want to settle their small and large debts no matter what it takes. Debt review gives them a plan and way to do this within a reasonable period of time.

Debt Counsellors often assume that their clients want to get the full benefit of debt review and would like to settle all their debts entirely. This is, after all, the basic idea of debt review. The challenge they then face is to help those who start debt review with some other goals to then adopt this ultimate goal: to get out of debt.

That said, their client may simply want to use the process to regain control and gain the time and breathing space they need to turn things around financially in their lives. In such a case the Debt Counsellor will also be able to assist the consumer to leave the process earlier but it takes good communication between Counsellor and client to ensure they are both on the same page.

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HOW COMMITTED ARE YOU

WHAT IS YOUR DEBT REVIEW GOAL? Have enough to cover basic costs each month...

Get debt collectors off your back...

Pay off your smaller debts...

Pay off all your debts...

While you may start the debt review process with only one goal in mind, you may find that you learn that all these goals are all important steps along the way to becoming debt free. They are, in fact, a way for you to measure your success in the process.

HOW COMMITTED ARE YOU?

WAYS TO MEASURE YOUR PROGRESS Here are some milestones which you should keep in mind while under debt review. If you reach these milestones then you know that you are making progress and debt review is working for you.

1

You make your Second Debt Review Payment By month two you have now paid half of all the fees you will probably ever pay while under debt review.

2

You get your granted Court Order This legally binding court order makes it harder for your credit providers to step out of line and go back on any promises they have made.

3

You get through your first December and January This is a time of year when many fall out of the process due to

poor planning during the months leading up to December and over spending. If you make it through this means you have really embraced the process.

4

5

6

7

Get through a whole month without thinking about how your debt is stressing you out.

If debt review has now become part of your monthly life then this is an important day. You are finally in the swing of things. This is actually a milestone showing that you are on the way to success.

You are now in financial control.

You reach the Half Way Mark Your court order will tell you approximately how many months it will take to pay off your debt according to the new restructured repayment plan. Once you reach the half way point you will finally start to notice the balances on your debts beginning to shrink in a more obvious way.

A Smaller Debt Gets Paid Off One of your debts being finally paid off is a big deal. With debt review it is often true that even smaller debts are repaid over longer time periods. This can make it seem like things are dragging on. So, a debt paid up, even a smaller one, is a big deal and should be celebrated.

One Debt Left You can finally see the light at the end of the tunnel and even if it has taken you many months or even years you can start to focus on where to next. Now you can begin to plan to build financial wealth rather than just be stuck with debt.

HOW COMMITTED ARE YOU?

WARNING SIGNS THAT YOUR COMMITMENT MIGHT BE WANING Do you have a desire for new things you cannot afford? Are you always shopping online or talking about things you want to buy?

Are you frustrated with how long it is taking to pay off your debts through debt review? Even though you have a court order that tells you how many months it is going to take do you feel that you are not getting anywhere?

Do you feel that your situation would be much better if you could just get another loan again like in the past?

Are you nitpicking about the process rather than discussing any possible issues with your Debt Counsellor? Have you forgotten how much debt review is helping you every single month?

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THE END OF THE YEAR IS COMING SOME DEBT REVIEW PARENTS MAY NOT BE ABLE TO REWARD THEIR KIDS WITH SOMETHING NICE BECAUSE THEIR BUDGETS ARE STRETCHED TO THE LIMIT. Debt Counselling Community Support are putting together a few End of Year gift hampers for families under debt review who are having a tough time at the moment making ends meet. The hampers have a little something nice for all in the family and might help bring a little joy to the close of a long and hard year. It may be just the boost to help them keep on going in the months ahead.

If you would like to be part of the End of Year Hamper drive then please email us and offer a little financial support. admin@dccsupport.co.za

DEBT COUNSELLING COMMUNITY SUPPORT

HOW COMMITTED ARE YOU?

HOW LIKELY IS THIS PERSON TO SUCCEED?

10% commitment to paying off Debt Just tired of getting collection calls. Willing to try anything for a while, including debt review, to get those calls to stop. Still wants to live their old life style.

WILL FAIL

33% Commitment to paying off Debt Debt Review sounds great. They plan to temporarily use the process to turn things around and once things are better will go back to how things were before. Misses shopping at their old expensive shops and still hangs around with friends who overspend.

WILL FAIL

66% Commitment to paying off Debt Researched Debt Review and knows it is a great way to settle debt. Happy to get all the benefits but still likes to live the good life if possible.

Tries to hide some facts and figures even from the Debt Counsellor who is helping them so that they can still have some little luxuries.

100% commitment to paying off Debt Prepared to do whatever it takes to get rid of debt and then stay out of debt. Understands Debt Review and how it works. Tracks their progress.

WILL FAIL

if they hit a rough patch along the way

LIKELY TO SUCCEED

HOW COMMITTED ARE YOU?

COMMIT TO SUCCEED To make use of debt review to get out of debt takes commitment. For most people it is a process that they will be in for a number of years (as is true of paying back most debts anyway).

It requires that you adjust your way of spending. It requires that you learn to be patient. It requires that you see the big picture and not only be focused on instant gratification. That’s hard for many people.

For those who embrace the debt review process and commit to it 100% it is a financial lifeline that turns their entire lives around from debt slavery to financial freedom. By knowing what your debt review goals really are and being aware of important milestones along the way, you can remain motivated even when the process becomes routine.

Soon, like those who stick to their diet and exercise routine you will be looking finically fit and sexy. You will have shed the debt that was weighing you down and be ready to begin to build true financial wealth without the burden of debt.

KIM ARMFIELD

AND ASSOCIATES

When debt review clients don’t pay they put your entire practice at risk!

We make sure you get paid for the work you’ve already done!

Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za

DEBT REVIEW SCHOOL The National Credit Regulator is in charge of registering and monitoring credit providers and Debt Counsellors.

NEWS NCR HIRE RESEARCH FIRM The National Credit Regulator has acquired the services of consultants RedFlank to conduct an impact assessment of debt counselling as a debt relief measure since its inception in 2007.

NCR CONSUMER EDUCATION The National Credit Regulator are tasked with regulating all those who participate in the credit industry including, credit providers, credit bureau, Alternative Dispute Resolution Agents, Payment Distribution Agents and Debt Counsellors.

The National Credit Act also lays the heavy burden of educating South Africans about their credit rights and about the NCA. This month the NCR hosted a workshop with the public in Katlehong to help educate consumers.

We appear in the following courts and act as a correspondent for Dc’s and their attorneys.

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DTI RESEARCH FORUM Though you may not have heard about it yet the Department of Trade & Industry are holding a research forum during December into current trends and the impact of the debt counselling industry in South Africa. The Market Research and Trend Analysis Chief Directorate of the Consumer and Corporate Regulations Division of the DTI will be holding a forum on the 6th of December in Gauteng (Sunnyside Pretoria).

The forum will focus in on the current trends, challenges and the overall impact of debt counselling since it was introduced in 2007.

Those wanting to attend have been asked to RSVP to LMorwamohube@thedti.gov.za

DCASA LAUNCH INVESTIGATION INTO NCA SECTION 71 The National Credit Act allows consumers who are under debt review, who pay off all their smaller credit agreements, to leave debt review and continue paying off their large debt (such as a bond).

This change was made after it was realised that previously the wording of the NCA meant that a consumer who had a bond should stay in debt review until all debts were settled. This would then mean that consumers with a bond would potentially be in debt review for many years, possibly decades. Since this was clearly not the intention of the Act an amendment was made.

Now any consumer, who pays off their short term credit and perhaps a vehicle loan and is

only left with a bond, can leave debt review and continue with reasonable payments towards their bond. They can then have the debt review status removed at the credit bureaus and can access credit again (if they can afford to do so).

The Debt Counsellors Association of South Africa (DCASA) is currently preparing a report on how effectively the various large banks are managing this process. There are some who say that the process is being inconsistently dealt with and some consumers are getting the short end of the stick.

Certain consumers who wish to make use of this provision are told to first leave debt review entirely and only then will the bank negotiate with them about the required monthly repayment amount. This poses a danger since once the consumer has left the safety of debt review then the bank could demand a much higher payment than the consumer can afford.

The purpose of the changes to the NCA was to make it easier and safer for consumers with bonds to make use of the debt review process to sort out their short term credit issues while keeping their assets safe. If some banks are now making requirements of consumers which threaten their assets this would be defeating the purpose of those amendments. DCASA hope that the report will help inform the NCR and industry and assist with future implementation of this Section of the NCA.

STUCK

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T E C H N O L O GY ?

Contact Maximus on 011 451 0041 | www.dcmax.co.za

NCT DISTRIBUTE RULING ON DEBT REVIEW In a bit of an unusual move the National Consumer Tribunal sent out a ruling about a debt review matter to all Debt Counsellors across the country via blast email this month.

Other organisations and associations were also asked to spread the word. The ruling had to do with consumers who had been in debt review once before and, among other things, what accounts could be included in debt review or not.

The Debt Counsellors involved are one of the largest in the country and because the ruling went against them it appeared to be rather negative for them.

The firm has now decided to take the matter back to the NCT for another hearing since they did not actually know

about the case the first time it was held. They never even got to attend. Because they did not present information to the NCT about his case the ruling was made without all the relevant information. This is important since this will then significantly alter the ruling after the matter is heard again this time with all parties present. It seems that the very unusual decision to so quickly and publicly share the ruling may have been somewhat premature after all.

PROFESSIONAL DEBT COUNSELLING ATTORNEYS TEL: 021 872 1968 1 1 M A R K E T S T R E E T, PA A R L w w w. s t e y n c o e t z e e . c o . z a

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Die Republiek van

SKYT AFRICA Hi Almal, Die jaar staan nou vinnig einde se kant toe, oral waar jy in die winkelsentrums kyk is die speelgoed, Kersversierings en dies meer so strategies geplaas dat jy dit kwalik kan mis kyk. Dit voel eintlik of die winkels nou minder loopspasie het en dat jy enige oomblik oor iets gaan voeter en n helse berg vrugtekoek op jou gaan neertrek. Sommige kinders is ook merkbaar soeter, seker maar die dreigement dat Kersvader nie geskenke vir stout kinders bring nie.

Dit is elke persoon se keuse hoe hy of sy wil Kersfees vier en ek wil nou regtig nie n polemiek daaroor veroorsaak nie, leef en laat leef. Krismis is ook vir die gelukkiges n bonus of n 13de tjekkie, in baie gevalle nooit genoeg nie maar tog nooit te versmaai nie. Nog gelukkiger mense het ook in hierdie tyd n welkome breek, vakansie om die batterye te herlaai vir volgende jaar. Volgende jaar met hopelik meer vreugde en minder vrese.

Maar terug na die hede, elke koerant is gepak met brosjures gevul met die spesiale aanbiedinge, die “Krismis specials” so vol belofte van iets wat n mens graag wil hê. Erge uitlokking!

Jou krediteure is ook bewus van hierdie kooplus wat kliënte hierdie tyd van die jaar oorval. Hulle weet vir n feit dat paaiemente oorgeslaan gaan word en dat mense dit doelbewus doen. Hulle weet ook dat kliënte ongeskik gaan wees wanneer hul verskonings van onvoorsiene uitgawes nie aanvaar word nie. Snaaks hoe mense kan kwaad word as hul willens en wetens iets doen wat verkeerd is en dit dan probeer regverdig. As jy onder skuldberading is het jou skuldberader al seker vir jou gesê moenie vir jouself n gat grou waaruit jy nie kan kom nie en dan almal na die tyd probeer blameer nie.

My boodskap is dus eenvoudig, betaal eers jou skuld voordat jy in die versoeking val om hierdie feesseisoen te spandeer wat jy nie kan bekostig nie. Moenie dat jou nuwe jaar op n negatiewe noot begin wat die hele jaar finansieel kan bederf nie. Hou matigheid voor oë wees verantwoordelik, is dit nie tog wat ons by die kinders tuisbring nie, n sin vir verantwoordelikheid?

Moenie soos n stoutkind optree nie, die gevolge kan onsmaaklik en verreikend wees.

En pasop vir BLACK FRIDAY! Onoordeelkundig koop met n ander se geld kan n donker toekoms skep, pikgitswart met nie eens n lig in die einde van die tonnel nie. Desember wat voorlê is soos enige ander maand wanneer dit by jou finansies kom, doen n begroting en hou daarby, moenie op die ingewing van die oomblik vasgevang word nie, moenie verantwoordelik wees vir jou eie staatskaping nie!

Groete, Christo

Christo Hattingh Kyk gerus my LinkedIn profile: https://www.linkedin.com/in/christo-hattingh-351a52130/ * Seriously please do let us know if you found this article to be funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

DON’T WORK WITH AN OUT DATED VERSION OF THE ACT

UPDATED 2017

We are happy to announce that the Amended National Credit Act booklet is now available via our shop.

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FREE LEGAL RESOURCE

DOWNLOAD ALL THE LATEST LEGISLATION Do you sometimes find that you are struggling to locate the current version of the National Credit Act? Be sure to check out

http://www.lawsofsouthafrica.up.ac.za/

The University of Pretoria working along with legal firms such as Webber Wentzel, Werksmans, Adams & Adams and the SA Institute of Chartered Accountants have a fantastic legal resource available to the public which shows the latest SA legislation.

The website, run by the Oliver R Tambo Law Library and supported by the Constitutional Court Trust, features both the current and past versions of many Acts (including the National Credit Act) as well as many other legal resources.

PAST VERSIONS

The laws of South Africa website also features past versions of Acts.

This can be extremely convenient and helpful when trying to find a copy of an Act or related regulations for a particular time or just to save in digital format on your device.

You may need to argue a point in a case that requires you to know what the legislation said at a particular point in time (eg in May 2010) but you may now only able to easily find the current legislation which has since changed. This site will give you access to the older form of the Act or regulations which were applicable at that date.

Best of all, the site features a search function which can help you quickly locate the desired Act.

NEED A HARD COPY?

This is a great resource for those working in the industry and is super convenient to use. For those who would like a hard copy of the Act to make notes on and take to court, you are most welcome to visit the Debtfree online shop and have one delivered to your door. The NCA Booklet also features a CD with the latest electronic version of the Act.

www.collectnetpda.co.za

Listen to a great interview with Toby Chance MP, Shadow Minister for Small Business Development in SA. Toby is introducing new legislation that creates an Ombudsman for small businesses

Debt Counsellors Collective The NCR has confirmed that the Debt Counsellors Collective has been granted a seat at the Credit Industry Forum. We will be able to represent members there in the future so be sure to sign up for the Collective: alanm@moneyclinic.co.za

https://soundcloud.com/scottcundill/toby-chance-mp-and-the-neweconomic-rights-alliance

The DTI are holding a Research Forum Into Debt Counselling in Dec. Did anyone invite you to attend or contribute?

Check our Facebook page for discussion. www.allprodc.org

Did you hand in your quarterly report during November?

www.bdcf.co.za

AGM Highlights:

NDCA continues to actively

NEC remains unchanged for 2019

participate in industry

New Constitution Uploaded onto website

CIF, and looks forward

DCASA want to thank all industry stakeholders for their contribution to the industry this year & our loyal members for their support. www.dcasa.co.za

forums, including the to the implementation of proposed DCRS rule changes

WIN

FREE ONLINE TRAINING WORTH R1050

All Debt Counsellors need to write business memos, letters and emails to credit providers and clients, even reports to associations or the Regulator. This requires that you know how to write using the correct tone, wording and phrasing.

Business writing may not be your strong point and there is a danger that you express yourself unprofessionally or incorrectly when dealing with others. Fortunately, Corporate Rebels have an online eLearning course which can help called Business Writing That Works.

One of the very interesting and helpful features of this particular course is the sound clip bar at the top of each page. This means that you can simply click and listen to the course material being read. This is a great feature for those who don’t love to read but do love to learn. The course takes you through standard document and email layouts to common business etiquette and more. For those running an office who want to upskill their staff or those who would like to improve their own correspondence skills this is a great course.

WANT TO WIN AN ONLINE TRAINING COURSE? To Enter & Stand a Chance to Win* answer this COMPETITION QUESTION:

In Business writing you need to learn how to write and proofread your work so that it is C______, C_________,C________and Correct.

Let us know what the three missing words are via email and you will be entered into the draw to win a online course about business writing valued at R1050.

In order to find the three missing words that start with the letter ‘c’ you must follow the following steps: 1. Go to www.rebels.co.za 2. Click on TRAINING and then go to eLearning 3. On the eLearning page download the eLearning Brochure .

4. On the eLearning Brochure find pg 49 and search there for a sentence that will give you the missing words.

CLICK HERE TO EMAIL US YOUR ANSWER * T&Cs exist and the final winner will be notified by email. The winner will be chosen by Corporate Rebels and their decision is final. Debtfree does not control who wins or the T&Cs. For more info head over to Corporate Rebels website: http://www.rebels.co.za/eLearning/

CONSUMER FINANCIAL EDUCATION FOUNDATION The Consumer Financial Education Foundation (Confef) has been around for just over a year now and has been making a positive impact on consumers around the country.

Confef’s objectives are to empower, protect and promote consumer rights to those previously unaware of them. In their various outreach programmes over the last 12 months, Confef say that they have realised that there is still a huge lack of knowledge and understanding among many communities of the available debt relief measures out there. This just goes to prove the need for more consumer financial education, particularly in regard to debt counselling.

Confef say that they have seen how chronic levels of over-indebtedness is contributing negatively to the socio-economic ills and challenges faced by millions of people around the country. They believe that education and innovative programmes which bring about behavioral change will help drive positive change in the country.

Confef have partnered with several organizations and firms in an effort to take financial education to local communities including: supporters XDS, FSCA & DCASA and sponsors Debtfree & DC Partner PDA.

One of their many highlights this year has been participation in the Money Smart Week (8-12 October 2018) organized by the Financial Sector Conduct Authority.

Confef is a registered NPO

Confef believe that through collaboration and financial support, a lot can be achieved in improving the financial well-being of consumers while growing and sustaining the debt counselling industry.

Support Welcome Confef say that they are eager to do as much as they can given their limited budget to try increase awareness of the debt review process and what it involves. They are planning to get to as many people as they can in 2019.

Founding member Octavia Hlatswayo says that they always welcome support and sponsors who want to work together towards this goal. People need to learn about debt review and make use of it. We always try to educate people about this option.

If you would like to get in contact and offer support then you can visit their website www.confef.org.za or email Octavia@confef.org.za

don’t be a twit

http://twitter.com/Debtfree_DIGI

All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?

contact us today for more information

086 111 2882

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za

www.in2insurance.co.za

SERVICE D

CLICK THE C

DEBT COUNSELLORS

SUPPORT SERVICES

TRAINING

FINANCIAL

FINANCIAL PLANNING

DIRECTORY

CATEGORY

DO YOU WANT TO LIST YOUR COMPANY? directory@debtfreedigi.co.za

CREDIT BUREAUS

LEGAL

PAYMENT DISTRIBUTION AGENCIES

CREDIT PROVIDER CONTACT DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS

GAUTENG

KWAZULUNATAL

FREE STATE

LIMPOPO

MPUMALANGA

NORTH WEST

EASTERN CAPE

NORTHERN CAPE WESTERN CAPE

PENNY WISE Cathy Foster Debt Counsellor – NCRDC1977 Penny Wise Debt Counselling Tel: (011) 679 1540 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

GAUTENG

Armani Debt Counselling Take the First Step to Financial Freedom Tania Dekker Tel: 011 849 3654 / 7659 www.armanigroup.co.za

Dynamix Debt Counselling TLC Alida Christie NCRDC2324 Office 1, 34 Beefwoodstreet, Vanderbijlpark, 1911 Tel: 079 520 4369 Tel: 016 100 8020 tlcdebt@mweb.co.za

Specialist Debt Management Centre Beverley Ludick, NCRDC948 Pretoria Tel: 012 377-3557 Email: obligco@gmail.com Email: dc@obligco.co.za www.obligco.co.za

NCRDC197 Tel: 011 660 9970 Fax: 086 540 5017 KRUGERSDORP e-mail: nicky@nvdmdc.co.za www.nvdmdc.co.za

Creators In Financial Wellbeing NCRDC677 You Are Not Alone We’ll handle your creditors so you don’t have to!

1 Dingler Street, Rynfield, Benoni 0861 10 11 00 info@debtmend.co.za www.debtmend.co.za

All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

CCDC Consumer Care Is our Priority.

Tel: 018 462 4263 / 073 624 6949 Email: info@ccdc.co.za www.ccdc.co.za

DEBT NO MORE - NCRDC1973 Christelle du Toit Tel: 016 423 6301 Cell: 083 321 6731 FAX: 086 219 3306 Email: debtnomore@jjckruger.co.za

www.jpawfin.co.za

GAUTENG

MV Business Empowerment 9 River Road Morning Hill Bedfordview (next to Eastgate mall) Tel: 083 490 3339 velaphi@infitech.co.za

Suite 7 Gladstone Court 103 Smiso Nkwanyana [Goble] Road Morningside Durban Tel: 031 303 1004 Mobile: 076 835 2810 Email: jbechoo@jb-attorneys.co.za

Get

¨ debt relief with our help today!

016 423 3029 082 812 5442 info@resolutiondebt.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Tel: 010 005 5326 Cell: 083 748 4426 FAX: 086 571 7003 www.dpalegal.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

KWAZULUNATAL

Debt Review Specialists 23 Coronation Road Mithanagar Tongaat 4399 Tel: 071 222 9481 Tel: 032 944 3446 admin@kmadebt.co.za www.kmadebt.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Get

¨ debt relief with our help today!

082 937 7874 082 812 5442 denise@kzndebtcounselling.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

FREE STATE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

LIMPOPO National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Depopulating a generation of over indebted and populating a debt free generation.

Office no 2, 5 A Schoeman Street, Polokwane Tel: 0152912731 Tel: 0877028518 Email: admaau66@gmail.com

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

www.maaudebts.co.za 2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

MPUMALANGA GMC Debt Solutions 52 Kerk Street Lydenburg Tel: 087 802 7054 Tel: 087 151 1034 www.gmcdebtsolutions.co.za

Romi Oliphant Debt Counselling Service 013 650 0116

rodcs4u@gmail.com http://rodcs4u.webs.com/ WhatsApp 062 502 5987

South Africa’s largest and most trusted, multi-award Credit Matters South Africa’s Leading Debt Counsellor. winning

Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St 086Cape 999Town 0606 Tel: 086 111 6197 info@debtbusters.co.za Fax: 021 425 6292 info@creditmatters.co.za

www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

NORTH WEST

Depopulating a generation of over indebted and populating a debt free generation.

Office No. 6, Prime Pharm Building, 36 Dr Nelson Mandela Drive Tel: 0186320053 Tel: 0877026744 Email: papi@maaudebts.co.za www.maaudebts.co.za

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

NORTHERN CAPE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

EASTERN CAPE

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

WEBSITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Drastically reduce your monthly debt repayments Let US help 0861111863 Regain control of your finances www.debt-therapy.co.za

" There is no Dignity quite so Impressive and No Independence quite so Important, as Living within your Means. - Calvin Coolidge "

WESTERN CAPE

For your Convenience Our Range of Services are Available to you Anywhere in South Africa!

Jackie Coetzee 079 317 8557 documentswc@fusiondc.co.za

“There is no dignity quite so Impressive and No Independence quite so important as Living within your Means - Calvin Coolidge” For your Convenience Our Range of Services are Availble to you Anywhere in South Africa!

Jackie Coetzee 079 317 8557 022 713 2021 documentswc@fusiondc.co.za

CHOOSE YOUR FINANCIAL FREEDOM TODAY Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za dc@ffsdc.co.za www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP Get Your Life back on track TEL: 087 230 0223 FAX: 086 551 1649 EMAIL: makanti@isiseko.co.za WEB: www.isiseko.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

NCRDC1142 No 2 Golden Isle Building 281 Durban Road, Oakdale, Bellville, 7535 Tel: 086 111 3749 Email: help@zerodebt.co.za www.zerodebt.co.za

All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

South Africa’s largest and most trusted, multi-award winning Debt Counsellor.

Your Guide to Financial Wellness and Recovery 0861 229 922 info@debthero.co.za www.legalhero.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

2014

2016

2017

Debt Review Awards

Debt Review Awards

Debt Review Awards

WINNER

WINNER

WINNER

WESTERN CAPE

CONSUMER DEBT SUPPORT Annienne Nel NCRDC2452 Kairo’s House, 22 Fairfield Southstreet, Parow, 7550 Office: 021 930 5791 Cell: 082 641 2328 Fax: 086 563 3264 e-mail: info@debtcentre.co.za www.debtcentre.co.za

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

RIGHT STEP TO A DEBT FREE LIFE. 086 111 2274 081 785 3724 info@logicaldebtsolutions.co.za www.logicaldebtsolutions.co.za

SUPPORT SERVICES

011 451 0041 0860 072 768 www.dcmax.co.za

COMING SOON

lana Van Herwaarde, DC Operation Centre (PTY) Tel: 0867227405 Email: info@dcoperations.co.za www.dcoperations.co.za

TRAINING

DEBT 086 126 6562 debt@one.za.com www.one.za.com

INSURANCE

LEGAL

Specialising in Debt Review Applications for Debt Counsellors/Attorneys We aim to have debt review orders granted at the �rst court appearance� 031 303 1004 jbechoo@jb-attorneys.co.za

DURBAN | VERULAM | PINETOWN NTUZUMA | CHATSWORTH

Liddles & Associates “It always seems impossible until it is done” N. Mandela (T) 021 930 5790 (F) 0866070940 (E) frontdesk@liddles.co.za www.liddles.co.za

Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za

RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys Johannesburg | Cape Town Andre Van Zyl 021 494 4862 Kim Armfield Attorney & Family Law Mediator Address: Unit 1B, FinansHuis, 7 Voortrekker Road, Bellville Tel: 021 949 1758 / 021 945 2526 Office cell: 084 8588 284 kim@legalwc.co.za

info@bassonvanzyl.com

www.bassonvanzyl.com

CREDIT BUREAUS

Xpert Decision Systems (XDS) South African information bureau.

Cape Town | Johannesburg +27 11 645 9100 info@xds.co.za www.xds.co.za

PAYMENT DISTRIBUTION AGENCIES

DC Partner 044 873 4530

COLLECTNET +27 12 140 0602

Hyphen PDA 011 303 0060

NPDA 0861 628 628

SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041 Tel: 0860 072 768 www.maxpayments.co.za

Debt Review Software Tel: 016 004 0031

South Africa’s premier debt management solution www.finwise.biz

•

•

•

•

•

‘’ I was pleasantly surprised by our experien new system is intuitive and e Debt counsellor Eas

CAPITEC CONTACT DETAILS

Form 17’s Proposals Court documents General Queries Refund Requests / Cancellation of Debit Orders Complaints Insurance Certificates Sharecall Contact Number

ccsforms17@capitecbank.co.za ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za ComplaintManagement@capitecbank.co.za coming soon 086 066 7783 - Select Option 2

ESCALATION PROCESS COMING SOON

Turnaround Time

Debt Review DepartmentEmail Address

Contact Details Standard Bank Debt Review Debt Review Call Center:

0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests:

debtreviewservices@standardbank.co.za

5 days

Debt Review payment queries:

DRPayments@standardbank.co.za

7 days

Debt Review administrative requests**:

DebtReviewAdmin@standardbank.co.za

5 days

Debt Review complaints and escalations:

debtreviewcomplaints@standardbank.co.za

5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders **Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas Credit Card

086120 1000

Diners Club

0113588400 / 0860346377

Vehicle Asset Finance Recoveries

0861102347

Vehicle Asset Finance Collections

0861102347

Home Loans Pre Legal

0860102270

Home Loans Customer Service

0860123001

Standard Bank Insurance

0860123911

Deceased Estates

0861001868

Department

Call Centre

Email address / Contact number

0861 005 901

TAT

Absa En

For your convenience we now offe in these departments are subject m could delay the resolution of your q Option 1: Updated balances, s Option 2: Any COB related qu Option 3: Any proposal relate Option 4: Any termination rel 5 Business Days

Pr

5 Business Days

M

DCCOBQueries@absa.co.za

5 Business Days

M

Debitordercancellations@absa.co.za

5 Business Days

M

DCRCAssessment@absa.co.za

10 Business Days

M

DCProposalquery@absa.co.za

10 Business Days

M

DRProposals@absa.co.za

10 Business Days

Pr

Courtapp@absa.co.za

5 Business Days

Al

DRTerminations@absa.co.za

10 Business Days

M

17.4@absa.co.za

10 Business Days

M

Clearance

DCClearanceCertificate@absa.co.za

5 Business Days

M

KYC

DCKYC@absa.co.za

For return of KYC forms.

Debtreviewqueries@absa.co.za

10 Business Days

En

Debtreviewmanager@absa.co.za

5 Business Days

Es

DRCob@absa.co.za DCTransfer@absa.co.za Certificate of balance

Proposal

Legal

Termination

Service 2 |

Presentation title

Function

unity to call our contact centre and be transferred to specific departments. Note that our consultants s and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option

settlements, refunds and general enquiries

Function

a Debt Review ntry Points

er the opportunity to call our contact centre and be transferred to specific departments. Note that our consultants matter experts and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option query. statements, settlements, refunds and general enquiries he 17.1 application. ueries ed queries lated queries

bt counsellor swaps and system changes.

rocessing of the 17.1 application.

B escalated queries and follow-ups.

Manage all debt counsellor swaps and system changes.

bit order cancellation requests.

Manage all COB escalated queries and follow-ups.

ss lending allegations.

Manage all debit order cancellation requests.

oposal escalated queries and follow-ups.

Manage reckless lending allegations.

he following documents: 17.2, proposals, proof of Insurance, 17.3 & supporting documentation.

Manage all proposal escalated queries and follow-ups.

rocessing of the following 17.2, proposals, proof of Insurance, 17.3 & supporting documentation. ments to be provided todocuments: this department for review.

ll legal documents to be provided to this department for review. mination queries, reinstatement requests and follow-ups.

Manage all termination queries, reinstatement requests and follow-ups.

untary termination requests.

Manage all voluntary termination requests.

arance-related queries and requests.

Manage all clearance-related queries and requests.

Types of queries managed by this department: Account closure Types of queries managed by this department: Account closure confirmation/request.

Balance confirmations/query. Account status confirmation/request. Balance confirmations/query. Account status confirmation.

Statement request.

Paid upupletter Refund confirmation.

Statement request.

Paid letterrequest. request. Refund request.

All relevant operational queries totobebereferred to operational operational request.

All relevant operational queries referred to nt for all point query-related matters. matters. scalation for all query-related mentioned above. queuesqueues mentioned above. all query-related matters.

ntry point for all query-related matters.

SECRET CONFIDENTIALINTERNAL INTERNAL ONLY SECRET CONFIDENTIAL ONLY

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process

www.nedbank.co.za

17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za

ESCALATION PROCESS DETAILS COMING SOON