CIRCULAR No. 01 OF 2012– NCR DEBTHELP MANUAL PROCESSES 1. INTRODUCTION This Circular aims to provide clarity to the industry on the steps required to ensure that the transfer or withdrawal of a consumer is effectively administered by the NCR and updated accordingly on the Debt Help System. It also serves to convey the message to the industry on the new process for the notification to Bureaus on clearance certificates. Detailed processes on the withdrawal and transfers will further be communicated through the industry document that is pending finalization. 2. TRANSFERS When a case is transferred the debt review or debt rearrangement still persists, nothing except the name of the debt counsellor changes. In other words, all of the statutory obligations and the time lines continue to run as from date of first application, including the prescribed forms and the aftercare requirements. A new fee may not be charged. The New debt counsellor will only receive the aftercare fee going forward. The debt counsellor will need to inform each party to the application, in other words, in writing inform the consumer and the credit providers. NCR also need to be informed by following the process below: Manual Transfers to be sent to NCR for document evaluation: There are two processes for manual transfers. Process 1: Single Transfer Triggers 1. CONSUMER MOVING FROM OLD DC TO NEW DC NCR to log via support as “NCR Single Transfer OLD DC # to NEW DC #”
Documents Required
Responsible person
Action
DC New to complete: a) Letter of consent signed by DC new (include - DC NCR Reg. No, Surname, Name & Contact
New DC
DC new to email these three documents to NCR at transfers@ncr.org.za.