Ontario School Plant Manager winter 2019 by DEL Communications Inc.

Emerging issues in building operations The economics of good IAQ

Learning the tools of communication

Safety compliance made easy

Winter 2019

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In this issue is published by DEL Communications Inc. Suite 300, 6 Roslyn Road Winnipeg, Manitoba, Canada R3L 0G5 www.delcommunications.com President & CEO David Langstaff Publisher Jason Stefanik Editor Lyndon McLean lyndon@delcommunications.com Advertising Sales Manager Dayna Oulion Advertising Account Executives Brent Astrope Jennifer Hebert Anthony Romeo

Modern design for Bernie Custis Secondary School.................................. 4 Learning the tools of communication................................................................ 6 The economics of good IAQ.................................................................................... 8 N.R. Murphy Ltd. announces new owners................................................... 10 Emerging issues in building operations......................................................... 12 The power of polymers........................................................................................... 14 Safety compliance made easy............................................................................. 16 Index to advertisers.................................................................................................... 18

Production services provided by: S.G. Bennett Marketing Services www.sgbennett.com Art Director Kathy Cable Layout / Advertising Art Dave Bamburak Dana Jensen

© Copyright 2019, DEL Communications Inc. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without prior written consent of the publisher. While every effort has been made to ensure the accuracy of the information contained herein and the reliability of the source, the publisherin no way guarantees nor warrants the information and is not responsible for errors, omissions or statements made by advertisers. Opinions and recommendations made by contributors or advertisers are not necessarily those of the publisher, its directors, officers or employees. Publications mail agreement #40934510 Return undeliverable Canadian addresses to: DEL Communications Inc. Suite 300, 6 Roslyn Road Winnipeg, Manitoba Canada R3L 0G5 Email: david@delcommunications.com

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Ontario School Plant Manager | Winter 2019

Modern design for Bernie Custis Secondary School Construction is well underway on Bernie Custis Secondary School (formerly known as the New North Secondary School) in Hamilton. Students living in the Sir John A. Macdonald and Delta catchment areas are set to transition to the new $32-million facility in September 2019. After their September 17th board meeting, the Board of Trustees confirmed the naming of the school after Bernie Custis, local sports legend, educator, and pioneer in race relations. The 160,000-square-foot, three-storey facility is expected to hold 1,250 students from grades 9 to 12. The school will be located on the former Scott Park Secondary School site at 1055 King Street East, adjacent from Tim Hortons Field, Jimmy Thompson pool, and the new City of Hamilton Bernie Morelli Recreation Centre. It includes green space and a unique partnership with the City of Hamilton that provides state-of-the-art physical education

impressive features, including a two-storey cafeteria and drama room, a shared open-space community centre, dedicated hangout zones, a greenhouse, and a stunning suspended indoor track. Movable walls have been incorporated into the design to facilitate

opportunities for students. Designed by Svedas and MJMA architects, The Bernie Custis Secondary School has a modern design concept with some very

growing classrooms and student flexibility. The traditional school blueprint has been set aside for this project and a more modern, forward-thinking model has been utilized. The open-concept space creates an atmosphere where students can feel free to collaborate and learn alongside one another. ¦

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Ontario School Plant Manager | Summer 2018

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Ontario School Plant Manager | Winter 2019

Learning the tools of communication By Chuck Morris

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“No one would talk much in society if they knew how often they misunderstood others.” Johann Wolfgang Von Goethe

Communication is key to everything we do in our life! Be it at home or in the work place, transferring ideas from one person to another is vital to progress. How that is accomplished sometimes leaves a lot to be desired. Many of the different methods of delivery are affected by several key factors. For example, a person whose demeanor is controlled by emotion may try to get a message across before they have all the facts themselves. They are only responding the way they do because of passionate feelings about the topic. Conversely, there are many people who may be an expert within their field who have absolutely no skill set to engage an audience with any type of discourse, let alone the topic they may need to be discussing. Look around you and think about the interaction between you and those who report to you, and then evaluate how communication 6

Ontario School Plant Manager | Winter 2019

works between you and them. Is it open and is it fair? Do you involve staff when you communicate with them or is your delivery more like you are directing them to do something? Effective communication, even if it is in the form of directives to staff, can be delivered in a fashion that staff feel relaxed, as opposed to being on guard for the entire duration. The way you communicate is affected by a multitude of factors. Has your day not gone as well as you had hoped? Did your idea for improvements just get the nod from the CEO? Do you typically come across as a negative or a positive person? Now think how delivery of an important piece of information may sound to others when it could be affected by one of the mood-altering changes suggested above. It would sound different each time. Would the message be clear to your audience? It might, but I daresay it could be filled with ambiguity, especially if one of these affected your train of thought minutes before addressing staff. Look around your workplace and you will discover many forms of communication taking place daily. Take note: how often do we witness non-verbal communication, a wink, raised eyebrow or grunt? Informal communication such as idle chatter or whispering to one another? Formal communication such as at a board meeting, a letter written in a style that is evidently meant to be formal? Communication through body language, crossed arms, etc.? We need to know the differing styles of communication, and we

need to know how it affects others. We must understand the smallest of nuances when communicating because those tiny little voice inflections, the slight grimace, hesitation, hedging on delivering the “real” message can all affect the outcome. That outcome had better be the one that was planned for. If it is not, you have failed. Usually communication is in response to a series of events. That could be an idea from yourself, senior management, new government directives or legislation, or a response to staff. Whatever that communication is, it is imperative that you understand what it means before you craft any sort of response. Covey’s Habit # 5 − seek first to understand, then to be understood (The Seven Habits of Highly Effective People) − screams out at all of us an easy resolution to delivering a great message, or response. Understand what it is that is being said. Decipher the message, clear away any of the other bad habits or nervous habits people use to cloud what they are trying to say. Then deliver your piece of communication in a killer fashion. You would be surprised how effective this is, and it allows you to build even a better relationship with the recipients of your message. But wait, there is more. Sometimes, in certain circumstances, communication to engage others should be done on a regular basis. Even if there is little new information to pass on, it shows you are trying to keep them engaged. That will cause some of those listening or reading to take on more, to become a little more involved. Why? Because they can see you are trying, and you are sharing with them, relevant information that pertains to them. This works not only within the

workplace but also within associations or other groups you may be involved with. Keep everyone informed on a regular basis. That keeps them engaged and committed. Some people are a little shyer and may be reluctant to speak on a regular basis. Encouragement and helping them with facts can make them more comfortable. Certainly, when one is wellversed with a topic, he or she should feel much more comfortable addressing others. Don’t forget: a great tool to use if you are asked a question you cannot answer is “I’m sorry I don’t have an answer for that right now, but I will obtain it and get back to you later today (or tomorrow)”. As leaders, it behooves us to keep information flowing to those who need it and to those who need to remain engaged. You can do it, and you can do it effectively. Though it helps, you don’t need to belong to Toastmasters or Dale Carnegie to learn how to deliver your information. All you need to do is practice, watch how others do it, and read up on methods that may assist you. But communicate on a very regular basis. It will help you and your target audience! Chuck Morris has over 30 years in the public-school system in British Columbia, all of it with a facilities environment. Morris has worked in four districts around the province and is currently Director of Facility Services with the Greater Victoria School District on Vancouver Island. His work may be reproduced provided prior approval is obtained from him. ¦

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Ontario School Plant Manager | Winter 2019

The economics of good IAQ By Tedd Nathanson, Senior Engineer, Building Air Quality, Public Works and Government Services Canada

Introduction Salary dollars are the single most important cost in an office building, being more than two orders of magnitude (100 times) more than energy costs and more than 10 times building design and construction costs. It would therefore seem reasonable that the benefits of providing a comfortable and productive workplace should be compared against the cost of designing, constructing, operating, and maintaining a building with an optimum indoor environment. While it is probably not possible to have a building where occupants never complain, there are simple, cost-effective means to reduce dissatisfaction with their environment.

Factors leading to happiness There are many individual and collective influences on building occupants affecting their well-being, comfort, and tolerance at work. While IAQ and building design operation and maintenance issues will be elaborated on, there are many other factors which influence perception of the work environment. These can include environmental stressors such as lighting, noise, vibration, overcrowding; factors such as ergonomics and interior design; and psychosocial issues such as company organization, culture, job satisfaction, security, health, and family-related problems. To attempt to understand and improve the occupants' perception 8

Ontario School Plant Manager | Winter 2019

of the work environment truly requires a multi-disciplinary approach. The external and internal factors that influence the indoor air quality of a building also depend on the different roles and responsibilities of the building owner, architect, systems engineer, manager, operator, and tenant. Some factors influencing IAQ include: • building design and location; • the outside air quality; • supply temperature and relative humidity; • system design and capacity; • ventilation, air supply rate; • system control strategy; • filtration performance; • hours of system operation; • system maintenance and cleaning; • office cleaning routines, cleaning compounds; • office furnishings (walls, partitions, carpets, etc.); • pollution migration and entrainment; • occupancy levels; and • work activity.

Facts and figures At an approximate value of $2,727 per square metre per year [$30,000 average salary plus 30 per cent benefits divided by 14.3 m2] [$273/ft.2] salary is far more expensive than building site purchase, design and construction costs at $160/m2 [$16/ft.2] per year, and heating and cooling cost at $15/m2 per year [Indoor Air Quality Update, August 1989, pp 13-15, Cutter Information Corp. MA.]. While building owning and operating costs and salary costs are tangible, productivity losses or gains are not readily apparent. It is clear, however, that a small decrease in productivity can be costly: a one-per cent loss is almost double the total building heating and cooling cost. Building productivity surveys and questionnaires aside, it should be patent that working in less that optimal conditions or in the extreme, working in a building labelled as “sick”, will negatively affect productivity. How productive are workers in a building where over 20 per cent of them complain about their work environment? Do occupants need more time away from their office and take longer coffee breaks or lunch times? Are people working effectively? Has absenteeism increased?

What things can work? A study done by Dorgan Associates for the National Energy Management Institute, Alexandria, Virginia, estimates that improving IAQ in buildings could result in a payback in terms of improved productivity and decreases in medical costs in less than two years [IAQ Update, May 1994].

Some of the beneficial modifications include: • increase minimum ventilation rate to ASHRAE Standard 62-1989 • improve thermal comfort to ASHRAE Standard 55-1992 Standard • provide contaminant source control (exhaust or product selection) • increase air circulation and ventilation effectiveness • design systems with an economizer cycle • maximize filtration system performance • provide individual control over thermal comfort • improve system operations and maintenance • assess system retrofit and rebalance requirements when office layout/functions change • monitor and regularly audit the IAQ; have a proactive program Implicit in the provision of good IAQ is the assumption that the building and its systems are properly designed and performing as intended. It is therefore necessary to follow a proper “commissioning” process during the building delivery cycle. Commissioning will not be addressed in this paper suffice to note that it is an important and vital process that has many benefits, and ASHRAE Guideline 1-1989, Guideline for Commission of HVAC Systems, is a good place to start. Ventilation-energy programs have been run for various North

American cities and depending on the system, an increase in the ventilation rate from 2.4 to 10 L/s/person can increase the annual energy cost between five and 10 per cent. Increasing filter efficiency will result in a proportionally much higher increase in the collection of small respirable particulates, between 0.1- to 10-micron diameter. This is the size range of concern for IAQ. For example, a 70-75 per cent dust spot efficiency filter collects only 15 per cent of 0.3μ particles while a 90-95 per cent filter collects 83 per cent. The difference in initial resistance is minimal. High efficiency filters not only reduce indoor particulate levels they also result in cleaner system components (heating/cooling coils, fans), ducts and interior office surfaces (walls and ceilings). Finally, proposed new regulations for the Canada Labour Code set out procedures for a proactive approach to IAQ and systems for buildings under federal jurisdiction. This will include the appointment of a “qualified person” who will investigate IAQ problems, keep records and document the design, operation, and maintenance procedures of the heating, ventilating, and air conditioning system.

Conclusions To quote Mark Mendell of the National Institute of Occupational Safety and Health (NIOSH): "Until we identify specific causes [of SBS], appropriate mitigation and prevention of building-related symptoms may need to be at the level of prudent design, operation, and maintenance practices, focused on factors which reduce the likelihood of problem indoor exposures and conditions" (Indoor Air, December 1993, Munksgaard, Copenhagen). There are cost-effective ways to improve the indoor environment in office buildings. While it is best to incorporate good IAQ practices in the building design and construction, existing facilities can be retrofitted to provide a more comfortable and productive workplace. Working together in a total-building approach, the many disciplines involved can indeed provide a most satisfactory environment. ¦

Note from the author [While this article] has not been updated, the sensitivity of the high cost of productivity (salary costs and employee satisfaction) versus the low cost of building maintenance (heating and ventilation) is still very valid. That is, a one percent loss of productivity: one per cent of $300 salary per square foot, or $3/ft2, is way higher that a 10 per cent gain in energy or ventilation savings of 10 per cent of $1.50/ft2, or $0.15/ft2. It is estimated that a poor IAQ results in a three per cent loss of productivity, which is only 15 minutes a day where employees spend more time needing a break or not really working on the job. It pays to have happy and comfortable employees rather than save money by reducing maintenance (cleaning) and ventilation (energy).

Canadians for A Safe Learning Environment (CASLE), an awardwinning national registered charity with 25 years of experience in improving indoor environments in schools, has closed as of December 2017. Its resourceful website is being kept available at www.casle.ca. Ontario School Plant Manager | Winter 2019

After 75 years in business, Norman R. Murphy (right) couldn’t be happier to “pass the torch” along to his sonin-law Helder Armas (pictured on left).

N.R. Murphy Ltd. announces new owners after 75 years in business Helder Armas to carry on family-owned firm’s historical commitment to quality After three-quarters of a century in the

“This is a legacy that I plan to carry on.”

business of providing top industrial air-

N.R. Murphy has always been a familyowned company. It all began in 1943 when William Murphy managed Preston Price Air Conditioning.

quality solutions across North America, N.R. Murphy Limited has passed the torch to new owners. The Cambridge-based company – which manufactures dust collectors, fans, and similar equipment for workplaces in many sectors – is pleased to announce that former sales manager Helder Armas has taken over the reins as the new president. Helder Armas is also now a co-owner with his wife, Lori Armas, who is the daughter of Norman R. Murphy, the company’s previous owner and its namesake. “It is an honour to take over a business that has a highly esteemed reputation for dedicated customer service and uncompromising quality,” Helder Armas says. 10 Ontario School Plant Manager | Winter 2019

“I couldn’t be happier keeping my 75-yearold business in the family,” says Norman Murphy. The company expects a smooth transition into the new ownership, as it continues to use the same management team, systems, and facility.

A long history of uncompromised quality This transition comes as N.R. Murphy observes a special anniversary – marking 75 years of building some of the top dust collectors in the North American market. The

company has installed well over 14,000 dustcollection systems throughout the country. Technology may change, but the Murphy family has always remained consistent in its strong dedication to one goal: quality. This quality story goes all the way back to 1943, when William Murphy managed and later purchased Preston Price Air Conditioning, a company that also shared Murphy’s high-quality standards. In 1948, he renamed the company Murphy Sheet Metal and switched the focus to supplying and installing dust-collection equipment. As the firm continued to grow and expand its customer base, Robert Murphy took it over in 1956, and his son Norman became vice president when the company moved to its present location at 430 Franklin Boulevard six years later. In 1966, Norm Murphy bought the company from his father, and it became N.R. Murphy Limited. This transition began a successful 52-

year era during which the company focused primarily on producing dust collectors. In 1972, N. R. Murphy Limited partnered with Rodgers Machinery, an American company, and formed Murphy-Rodgers Inc. in Los Angeles, CA. Murphy-Rodgers Inc. manufactured products based on N.R. Murphy’s designs and concepts for the U.S. Market, and N.R. Murphy Ltd. manufactured dust-collection products for the Canadian and export markets. The partnership lasted until the closure of Murphy-Rodgers Inc. in 2010, yet N.R. Murphy has kept its American customer base. With Helder and Lori Armas succeeding Norman Murphy, the company has entered the latest of many transitions over its 75-year history. But N.R. Murphy’s equipment has continued to stand the test of time. The firm’s long-time commitment to top quality is evident in the fact that its biggest competitor is its own used equipment. “Everyone says they build quality into their products,” Norman Murphy says. “But when your name goes on every single unit

Helder Armas, President N.R. Murphy Ltd. 430 Franklin Blvd. Cambridge, ON N1R 8G6 Tel: 519-621-6210 Email: 4nodust@nrmurphyltd.com www.nrmurphy.com ¦

you build, you make sure quality is never compromised. It’s my reputation that’s at stake.” With Helder and Lori Armas in charge, N.R. Murphy expects its solid reputation to continue for another 75 years. For more information about the company or products, contact:

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Studies today show that the technical knowledge of staff will be short lived: as individuals master one skill set, new knowledge requirements quickly replace it.

Emerging issues in building operations Building Automation/Energy Management/Sustainability Buildings today employ a multitude of technologies to automate their systems and maximize performance. However, with such a substantial investment in buildings, has there been a corresponding investment in the people to manage these buildings? As boards of education bring on new schools with automated technologies, the demands placed on their staff to maximize building performance requires individuals who have received training beyond what operational staff have historically received. In addition, those accountable for these buildings must now instill a culture of ongoing education for their buildings to achieve the operational goals set out by the systems they employ. Studies today show that the technical knowledge of staff will be short-lived: as individuals master one skill set, new knowledge requirements quickly replace it. In fact, the reality is that just when we start to understand one piece of software, a new one is available. As buildings evolve and use more and more technology, building operators will 12 Ontario School Plant Manager | Winter 2019

be faced with this reality as well. With an aging workforce, building operators are transitioning from skills dealing with aging technology to those that employ new technology. However, there’s still the need to have a foundational knowledge of the old systems in order to maintain buildings with older systems in place. Tapping into associations that focus on professional development can be a way boards of education can instill a culture of professional development and learning for those assigned the role of operating their buildings at maximum capacity. BOMI Canada is one such organization, focusing on training building operators, facility managers, and property managers. Within BOMI’s Systems Maintenance Technician designation program, there are certificate programs focusing on general management of buildings, as well as other programs specific to energy/sustainability initiatives (BEC).

Some of the key trends identified by the Green Building Council for 2018 included: • Going retro(fit) — updating existing buildings and improving their energy efficiency will help Canada meet its longterm goal of reducing greenhouse gas (GHG) emissions. • Recognizing the value of data — analyzing the data available on building operations will help identify areas for improvement and optimization. In recognizing these trends and adopting a culture of ongoing training, building operators will play an influential role in achieving the benchmarks required for their buildings. For example, courses such as BOMI’s Energy Management and Controls assists building operators in advancing their knowledge in several key areas. They can better: • Apply an energy-management plan to their building's systems;

• Evaluate new systems with a concentration on retrofitting; and • Understand traditional and alternative energy systems. These types of courses will enable building operators to successfully respond to key operational trends that are emerging in building management as a result of the need for retrofitting older buildings. Additionally, they will be able to employ data management skills to maximize the performance of older systems, as well as newer ones. As school boards and commercial buildings work to help Canada meet its international obligation to reduce its carbon footprint, there will be a greater need for trained individuals to manage the day-to-day operation of the buildings. Change is already well underway, and more is sure to follow. And without a strong culture of education within building operations, our buildings won’t be able to meet the demands that they’ll face in reducing their impact on the environment. ¦

BOMI Canada focuses on training building operators, facility managers and property managers.

Ontario School Plant Manager | Winter 2019

The power of

polymers Differentially settled concrete walks causing trip hazards? Settled gymnasium floors? Uneven office/classroom floors? Entrance, foyer and hallway floor settlement? Negatively sloped walks and concrete-paved parking lots? Do you have any other slab-on-grade concrete settlement issue or void condition?

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its liquid state, is injected between the concrete slab and the base soils through drilled holes 5/8-inch in diameter (15 millimetres, or the size of a penny). The material immediately (within seven to 14 seconds) fills any voids, and then accurately and controllably lifts the expanding resin exerts a force of over 10,240 pounds per square foot (50 tons per square metre), and the lifting is monitored using zip-levels or laser levels. The causes of concrete-slab settlement and subsidence are many. The following are the most frequently suited to the

predominantly evident around perimeter foundations with resultant walk settlement and negative slope toward the building. 2) D rying out or desiccation of base soils where the moisture evaporates and causes shrinkage of the base soils. 3) Leaking water pipes or broken storm drainage and sewer pipes, which are typically located under the floor slabs; this would also include wash-out of base soils from under concrete walks due to the down-spouts not carrying rain water far enough away from the building.

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Over the past 14 years, Poly-Mor Canada has been employing an array of expanding-polymer resins to lift settled concrete slabs, fill voided areas, stabilize weak base soils strata and leak-seal infrastructure challenges. weakening of base soil conditions can be treated with Poly-Mor’s technology and expertise. Poly-Mor Canada has undertaken many slab-lifting projects on schools across Canada, including schools as far east as the Gaspé region of Quebec to Vancouver Island and as far north as Dauphin, Manitoba and the cities of Toronto, Winnipeg, Calgary, Edmonton and Vancouver. All the work is carried out by qualified specialist technicians, operating from a totally self-contained and fully equipped mobile workshop. Poly-Mor Canada diligently strives to incorporate safety and environmental awareness into all aspects of work that the company undertakes. Poly-Mor is proud

to be COR Certified when it comes to workplace safety for its staff and clients. Poly-Mor’s expanding-polymer resin systems have withstood rigorous environmental testing over time and have gained LEED certification. The company understands clients’ concerns for environmental protection; independent studies have demonstrated that PolyMor’s resin systems are environmentally benign, and neither they nor the material off-gas causes soil or water contamination due to leaching. One of the many benefits of using Poly-Mor technology is their ability and desire to put the client in control of their slab-lifting and soils stabilization challenges. To that end, the majority of

the work programs undertaken on behalf of schools have been during “off-school” hours; work is done during holiday periods, weekends, or evening hours to ensure there will be no inconvenience to staff and students during teaching time. Poly-Mor Canada is most pleased with the relationship it has developed with numerous school boards and school officials over the years, and it looks forward to maintaining these relationships and increasing some with other companies and organizations requiring the services of Poly-Mor Canada Inc. For more information, call 1-866-887-3835 or visit www.poly-mor.ca. ¦

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For and about clients At YOW Canada, our courses are custom built. Our team of 16 Ontario School Plant Manager | Winter 2019

employees’ progress through access to a course administration site. YOW Canada ensures all courses and training materials are always up-to-date and that customers are advised of relevant regulatory

changes affecting their employee training. This service, in addition

Recently, YOW began offering customization for their WHMIS and

to excellent customer support and competitive pricing makes us

Workplace Violence and Harassment online courses. Whether you’re

stand out against the rest.

looking to add your organization’s logo and branding colours to

YOW Canada spent about a year developing its WAH training and

slides and certificates or adding specific content, they can help.

became the first blended-learning training provider approved by

YOW Canada makes it part our mission to continually offer

the Ontario Ministry of Labour (MOL). A first for YOW Canada, the

new, exciting and relevant courses and products that will help

WAH blended-learning program combines online with practical

organizations stay in compliance with Occupational Health and

training, allowing learners to attend a half-day classroom session

Safety Regulations. We’re currently working on a few projects that

versus spending a full day in the classroom.

we hope to make available to the public in the very near future. ¦

YOW Canada is the proud recipient of the 2018 COS Magazine Readers’ Choice Awards for: • Online Safety Training

• WHMIS Training

• Working at Heights in Ontario Training • In-class Safety Training For more information, visit https://www.cos-mag. com/safety-awards/readers-choice-awards/

Ontario School Plant Manager | Winter 2019

Index to Advertisers BOMI Canada..................................................................................................................13

Poly-Mor Canada Inc..................................................................................................15

Casterland...........................................................................................................................4

Reliable Controls Corporation.............................................................................IBC

CRSC.....................................................................................................................................11

System Air.....................................................................................................................IFC

Hoskin Scientific Ltd.....................................................................................................7

Viessmann Manufacturing Company Inc.......................................................5

Molok North America Ltd...................................................................................OBC

Yorkland Controls...........................................................................................................5

N.R. Murphy Ltd...........................................................................................................11

YOW Canada....................................................................................................................17

Please support the advertisers who help make this publication possible.

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18 Ontario School Plant Manager | Winter 2019

Security Management

www.reliablecontrols.com/MCP-RCP

The MACH-CheckPoint door access controller is a new Power over Ethernet (PoE) device designed to meet or exceed the BACnet Advanced Application Controller (B-AAC) profile. This fully configurable controller integrates up to two doors and four readers, and ships with the Reliable Controls industry-recognized 5-year warranty. Once programmed with the RC-Passport software, the combination delivers a truly integrated facility solution within the Reliable Controls MACH-System.

FUTURE

OF WASTE COLLECTION

TODAY

•Sanitary •Accessible •Attractive •Safe