•
• •
• • •
•
• •
3
1001011001... 1011001... 0011010100.. 1001011001... 1011001... 0011010100.. 1001011001... 1011001...
•
•
• •
•
9
• • • •
1.5 weeks
1 week
1 week
1 week
2 weeks
1
2
3
4
What are the different Gender & Age Why product The growing weightings of distribution flaws cannot importance of customer for product be hidden sustainability criteria to the suggestions overall rating by industry?
5
6
7
Can review Not having ratings be the right Are you positively product setting the influenced by offering can right price? brand influence the engagement? NPS
8
Consumer Survey
9
10
Consumer Survey
How customer service issues can effect the NPS
Discussed in detail today
12
• • •
•
• 40
60
80
•
100
•
75
• 50
• •
25
0 3.0
3.5
4.0
4.5
5.0
•
•
40
•
30
•
20
•
10
0
0
10
20
30
40
30
30
20
20
10
10
0
0
3.0
3.5
4.0
4.5
3.0
3.5
4.0
4.5
Date Mar-13
Feb-13
Jan-13
Dec-12
Nov-12
Oct-12
Sep-12
Aug-12
Jul-12
Jun-12
May-12
Apr-12
Mar-12
Feb-12
Jan-12
8
•
7
6
5
4
•
3
2
1
•
0
•
•
•
•
•
20
• • •
•
• • •
• • • •
•
•
• •
•