I
Section I Conditions of Employment
1. EMPLOYMENT I am pleased to welcome you to Cathedral Motor Company Limited (“the Company”) and wish you every success in your role. I hope your association with the Company will be a long, successful and happy one. This Handbook contains terms and conditions of employment, details of employee benefits and general Company rules which, together with your letter of appointment and/or individual Statement, form the basis of your Contract of Employment. In the event of a conflict between the terms in this Handbook and your letter of appointment and/or individual Statement, then the terms in your letter of appointment and/or individual Statement will prevail. You should study each section carefully to ensure that you are fully acquainted with both the benefits to which you are entitled and the rules governing your employment. If you are uncertain about any section of this Handbook, please contact your Department Manager. From time to time, changes to these conditions and rules may be necessary. You will be notified of any subsequent amendments or additions in writing. The Company is in the service/customer care business, and its success depends on all of us maintaining and improving standards of service, knowing that the quality of our service is the one thing that can distinguish us from our competitors. It is essential, therefore, that in whatever action you take on the Company’s behalf, you maintain the highest standard of courtesy and service towards our customers at all times. Our aim is total customer satisfaction. Please play your part to achieve that aim. It is intended that you should have every opportunity to use and develop your talents, to enjoy good companionship and feel a personal pride in sharing Company achievements. You are expected to make a full contribution by working well consistently and observing the policies, terms and conditions explained in this Handbook and your offer letter. When documents are referred to as part of your conditions, you can read them at any reasonable time on request to your Department Manager.
New Employees Prior to starting work, all new employees are required to complete and sign the Company’s employment application documents and an induction programme to ensure your health and safety whilst in our employment. You will also be required to bring relevant certificates (including driving licence and a mandate which will authorise the Company or a third party appointed by the Company to check your driving licence directly with the DVLA) for verification for any qualification claimed. Incorrect or misleading information provided on these forms can render the employee liable to dismissal. All offers of employment with this Company are subject to a probationary period and receiving a satisfactory reference through either an internal or third-party reference checking procedure. When reporting for work, new employees are required to produce their National Insurance number, P45 income tax form and banking details. In the absence of this form, income tax deductions will be made using an emergency code, with any overpayment being adjusted on receipt of the P45. No wages can be paid without an NI number. Before commencing employment, ALL persons will be required to prove their identity and their right to work in the UK.
Arbury Employee Handbook
5
