Arbury Handover Essentials- Auto Select by Arbury (Used)

Arbury Handover Essentials

Auto Select Handover Essentials

Everything you need to know ahead of handover day and more...

We’re with you for the road ahead

Congratulations on purchasing your pre-owned vehicle from Arbury.

from Auto Select by Arbury.

We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership.

We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.

#TeamArbury

New car handover day

The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available.

Procedure & documentation

To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.

VERY IMPORTANT INFORMATION

Financial payment – preferred method of payment (bank transfer)

If settlement is through a bank or finance house, other than one of our Approved Finance Lenders, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows:

Account name: CATHEDRAL MOTOR COMPANY LTD

Bank name: Barclays Bank

Sort code: 200771

Account: 60388009

The necessary documentation is as follows:

Proof of identity

• Copy of driving licence, photocard and counterpart

• Proof of address

• Utility bill (no older than three months)

• Council tax demand (no older than three months)

• Bank statement no older than three months (when client lives with parents)

Please note that all name/address details should match.

Cash settlement

We are unable to accept payment of the balance in cash.

Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.

Other payments

Please note cheques or drafts are not accepted.

Switch or any other debit cards will be accepted on the day of handover.

(If paying on debit card, please prenotify bank of transaction.)

All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer.

We do not accept American Express.

Personal registration plates

Since the closure of all local DVLA offices, we are no longer able to assist in the transfer or retention of any registration. This can now take up to six weeks to process; all paperwork has to be posted to DVLA Swansea.

Any retention must be processed at the time of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.

Employee privilege forms

If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.

Used car administration fee

For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.

Cancellation Fee

Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.

FCA compliance

You will receive two emails from accountmanager@ automotivecreditcompliance.com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.

Fuel

All cars will be supplied with £20 of fuel which is a mandatory charge at point of order.

Work required

Please note: any remedial work or accessories required on any car must be agreed and written on your vehicle order and confirmed by a member of our management team; no verbal agreement for work will be accepted. If it is not written down, no work will be carried out.

Taxing your used vehicle

It is the responsibility of you, the customer, to ensure your vehicle is taxed. Your sales executive will provide you with the V5 Number. The vehicle must be taxed before you leave the dealership.

Things to know if you’re part-exchanging

Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:

Compulsory

• V5 new-style registration document in your name and current address

• MOT certificate (if applicable)

• Service and handbooks for your part-exchange

• Both main and spare keys

• Locking wheel nut keys

• Radio code and transponder card (if applicable)

• Charging cables or EV accessories (if applicable)

Should any of the above not be available, a revaluation of your part-exchange is required.

Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.

DVLA declaration

Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.

Payments

Any par t-exchange or vehicle cashback payments will be made within 3–5 working days.

If you require a faster, same-day payment for your cashback, this will incur a £15 charge.

Personal data

Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.

Personal belongings

Please ensure that all your personal belongings are removed from your par t-exchange before it is handed to Arbury.

Keep that showroom shine

Vehicle protection with LifeShine – £349

Enjoy flawless shine no matter what life throws at you with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:

UV rays

Mud and dirt

Road salt

Acid/ alkaline rain

Bird droppings

The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.

Don’t dent your confidence

Why Cosmetic Repair Insurance could be for you – from £329*

At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your vehicle scratched or scuffed – not to mention the costs associated with putting it right.

To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including:

• Light scratches

• Bumper scuffs

• Chips

• Minor dents

• Minor cosmetic damage to alloy wheels.

A convenient and hassle-free option, Cosmetic Repair Insurance is available on used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value.

Please speak to us for full terms, conditions and limitations.

Keep your car running smoothly

Discover our servicing solutions

Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your vehicle safe and roadworthy, as well as meeting environmental standards.

Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:

Drop-off and leave

Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.

Courtesy Car

With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.

Waiting at dealership

Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.

Introducing A.R.B

A.R.B is our Automated Reminder Bot. They are a one-of-akind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car.

A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about.

We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!

Service plans from £12.49 per month – ask us for a quote!

Making electric driving a breeze

Top tips for getting the most out of your EV

If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.

Charging

It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple!

First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!

Home charging

More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple!

Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.

Charging at work

With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.

Public charging

The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.

Optimising your EV range

Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.

1. Adjust your driving style

As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.

2. Pack light

Increased loads require more power, so pack sensibly when you head out on a road trip!

3. Engage eco mode

Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!

4. Temperature check

On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.

5. Plan your charging location

If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.

6. Seek shelter

Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!

7. Tyre pressure

As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.

Warranty

Autoselect by Arbury Formula 1 Warranty

For vehicles up to 10 years old and 100,000 miles

Your Autoselect by Arbury Formula 1 warranty covers components against mechanical or electrical breakdown (subject to the conditions detailed in the Warranty Handbook and the maximum claim limit).

This warranty covers the majority of major mechanical and electrical components against breakdown or failure.

• Helps protect against the costs of replacing parts and the labour to fit them, with no limit to the number of repairs you can claim for

• Temporary vehicle replacement while warranty repairs take place

• Up to 60 days’ warranty cover while on the continent

• Warranty available for up to 24 months

• Transferable where the vehicle is sold privately

Autoselect by Arbury Formula 2 Warranty

For vehicles of any age, any mileage

Covers the following components against mechanical or electrical breakdown (subject to the conditions detailed in the Warranty Handbook and the maximum claim limit).

• ABS – wheel sensors

• Braking system – brake limiter valve, calipers, master cylinder, servo, wheel cylinders

• Casings – engine, final drive, gearbox and transmission

• Central locking – solenoids

• Clutch – clutch cover, clutch fork and pivot, plate, master cylinder, slave cylinder and thrust bearing

• Consumables (as part of a valid claim)

• Oil - Oil under this warranty filter, brake fluid and antifreeze

• Cooling system – water pump, thermostat and housing, radiator, viscous fan coupling

• Differential and driveline – CV joints, internal differential components, drive shafts, halfshafts, propshaft and universal joints

• Electrics – alternator, electric window switches, cooling fan motor, horn, indicator relay and starter motor

• Electronic ignition system – crankshaft sensor, camshaft sensor and engine ECU

• Engine – camshaft, camshaft followers, camshaft pulleys, conrods and bearings, crankshaft and bearings, cylinder bores, cylinder head, cylinder head gasket, flywheel, gudgeon pins, oil pump, pistons and rings, push rods, rocker assembly, starter ring gear, tappet gear, tensioners, timing belts, timing chains, timing gears, valves and guides

• Fuel system – air flow meter and tank sender unit

• Gearbox – internal automatic gearbox components, electric governor, internal manual gearbox components, oil cooler, overdrive unit and torque converter

• Manual and power steering – PAS pump, PAS rack, pressure pipes, rack and pinion and reservoir

• Oil seals and gaskets – any which require the removal of a major component, i.e. engine, gearbox and/or differential

• Turbo unit – turbo unit, including wastegate

• Wheel bearings – failure of the bearings

Important: Unless specifically listed above, all other parts are excluded.

Autoselect by Arbury Assist operated by Call Assist. Our package is one of the most comprehensive available, providing the cover listed on page 15.

Our dedicated phone numbers for breakdown and warranty claims are:

0344 573 8005 – Autoselect by Arbury Warranty

0344 815 8501 – Autoselect by Arbury Assist

Roadside assistance

Provides assistance for vehicles registered with Autoselect by Arbury Assist following a breakdown due to mechanical or electrical failure, tyre puncture or road traffic accident, which immediately renders the vehicle immobile.

Home start

Gives you breakdown assistance following a breakdown at or within a one-mile radius of your home address.

Nationwide recovery

Provides recovery of an immobilised vehicle (including a caravan or trailer which was on tow at the time) and up to a maximum of five people to the nearest garage able to undertake the repair. If this is not possible at the time, you’ll be transported to your home or your original destination.

Important: This is only a summary of the cover available. The definitions, conditions and exclusions are shown in our brochure.

Autoselect by Arbury MOT test cover

MOT test cover for the cost of repair or replacement of an extensive range of components, up to a total value of £500 including VAT.

• Lamps, reflectors and electrical equipment

• Steering and suspension

• Brakes

• Seat belts and Supplementary Restraint System (SRS)

• Body, structure and general items

• Fuel and emissions test

Speak to a member of our service team to find out more.

What did you think?

We’d love to hear your feedback

We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk.

What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.

Leave a Google review

Refer a friend

Leave an Auto Trader review

We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership.

One good turn deserves another, after all!

Download your voucher