ARBU RY HAN D OV E R ESSEN T I AL S EV ERY THING YOU NE E D TO K NOW A HEAD OF HANDOVE R DAY A ND MOR E ...
CONT E N TS We’re with you for the road ahead
3
New car handover day 4 Vehicle protection 7 Cosmetic Repair Insurance 8 Total Loss Cover 9 Servicing 10 Service plans 12 Accessories 14 Connectivity 15 Electric driving 16 Customer feedback 18
WE WANT EVERY VISIT TO BE A 10 OUT OF 10. REVIEW US ON:
LEAVE A GOOGLE REVIEW
LEAVE AN AUTO TRADER REVIEW 2
W E’ RE WITH YO U FO R T HE ROAD AH E AD CO NG RATU L AT I O N S O N P UR C H A SI N G YO U R B R A N D - N E W V EHI CL E FROM AR B URY. We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership. We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.
# TEA M A R BURY
3
N EW CAR HANDOV E R DAY T HE BI G DAY I S N E AR LY HE R E ! TO E N SU R E E V E RYT H I N G G OE S SM OOT HLY , I T ’ S WO RT H C H E C K I N G YO U H AV E T H E FOLLOWI NG I N F O R MAT I O N AVA I LA B LE . Procedure & documentation To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.
VERY IMPORTANT INFORMATION Financial payment – preferred method of payment (bank transfer) If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or VW Financial Services Ltd, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows: Account name: CATHEDRAL MOTOR COMPANY LTD Bank name:
Barclays Bank
Sort code:
200771
Account:
80580627
Proof of identity You will receive a link to an online system called Scrive, which will be used to check your identity.
Cash settlement Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.
Other payments Please note cheques or drafts are not accepted. Switch or any other debit cards will be accepted on the day of handover. (If paying on debit card, please prenotify bank of transaction.) All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer. We do not accept American Express.
4
Personal registration plates
Work required
Since the closure of all local DVLA offices, we are
Please note: any remedial work or accessories
no longer able to assist in the transfer or retention
required on any car must be agreed and written
of any registration. This can now take up to six
on your vehicle order and confirmed by a
weeks to process; all paperwork has to be posted
member of our management team; no verbal
to DVLA Swansea.
agreement for work will be accepted. If it is not
Any retention must be processed at the time
written down, no work will be carried out.
of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.
Employee privilege forms If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.
Used car administration fee For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.
FCA compliance You will receive two emails from accountmanager@automotivecreditcompliance. com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.
Fuel Your new car will be supplied with a minimum of 10 litres of fuel.
5
T HIN GS TO KN OW I F YO U’ R E PART -E XCHANGI N G Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:
Compulsory •
V5 new-style registration document in your name and current address
•
MOT certificate (if applicable)
•
Service and handbooks for your part-exchange
•
Both main and spare keys
•
Locking wheel nut keys
•
Radio code and transponder card (if applicable)
•
Charging cables or EV accessories (if applicable)
Should any of the above not be available, a revaluation of your part-exchange is required. Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.
DVLA declaration Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.
Payments Any part-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.
Personal data Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.
Personal belongings Please ensure that all your personal belongings are removed from your part-exchange before it is handed to Arbury.
6
K E EP THAT S HOW ROO M SH I N E VEHICLE P R OTE CTI ON W IT H LIFESH IN E – £ 3 49
Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:
UV rays
Acid/ alkaline rain
Mud and
Road
dirt
salt
Bird droppings
The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below:
7
D ON ’ T DE NT YO UR CON FI DE N CE W HY COS M E TI C R E PA I R IN S U R AN C E CO ULD BE FOR YOU – F R O M £3 2 9 *
At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.
To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including: •
Light scratches
•
Bumper scuffs
•
Chips
•
Minor dents
•
Minor cosmetic damage to alloy wheels.
A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value. Please speak to us for full terms, conditions and limitations.
*Dependent on damage, age of vehicle and colour.
8
P R OT E CT YOUR P E AC E O F MIN D F IN D OUT A BOUT TOTAL LO S S COV E R
Most journeys are routine and pass without a hitch. However, the unexpected can happen. A costly insurance write-off could leave you out of pocket at the very time you need to pay for a new vehicle. That’s where Total Loss Cover can help. Also known as GAP Insurance, it can provide coverage for the difference between the market value of your car and its original value or the outstanding balance on your finance – whichever is the higher amount. This means there is no costly payout for you, making finding a replacement vehicle much less stressful. Contact us to find out more about the levels of cover available.
9
K E EP YO UR CAR RU NN I N G SM O OT HLY
DI SCOVER OUR S E RV I C IN G S O LU T IO N S Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your Cupra safe and roadworthy, as well as meeting environmental standards. Book your service online, at a time that suits you. With four appointment types to choose from, your service can work around you:
Drop-off and leave Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.
Courtesy Car With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.
Collection and delivery We’ll collect your vehicle from your chosen address (work or home) and deliver it back to you after it’s service. Booking in advance guarantees your appointment, as there’s limited availability for collection and delivery.
Waiting at dealership Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.
10
I N T RODUCIN G A . R . B
A.R.B is our Automated Reminder Bot. They are a one-of-akind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car. A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about. We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!
11
SERVICE PLANS FROM £12.49 PER MONTH – ASK US FOR A QUOTE!
AVO ID UN E XPE CT E D S E RVICING CO STS SP REA D THE COST WIT H A TA ILORED SE RV I C E P L AN Taking out a service plan gives you the peace of mind that your servicing is budgeted for, with the flexibility to pay over an extended period. Not only that, spreading the cost with locked-in monthly payments also prevents unforeseen or inflated costs. With maintenance booked in line with your manufacturer’s service schedule, you can relax knowing your car gets the attention it deserves and you’ll never miss a service. And, with our CUPRA-trained technicians using competitively priced genuine parts, we’ll keep your car in great condition and help prevent future issues.
12
C UPRA CARE PLAN S Designed to suit a vehicle as unique as yours, a CUPRA care plan gives you the reassurance that your servicing is taken care of and your car will continue to operate at peak performance. We have options to suit you and your budget, plus a range of courtesy cars available to book. View the available plans below, and ask your Arbury sales representative for a personalised quote.
The benefits: •
Complimentary delivery and collection
•
CUPRA courtesy clean
•
A video of your CUPRA service
•
A minimum of 10% off merchandise
From
£14.99 per mo
nth*
From
£4.13
per mo
nth**
Servicing and maintenance – for CUPRA cars up to 12 months old With three levels of care for both petrol and electric cars, you can choose the package that suits your individual needs.
CUPRA e-Care – for electric cars aged 0 to 30 days Electric vehicle servicing is carried out every two years in line with our recommended service schedule. We have three e-Care plans to choose from – click the link below for more information. The packages are based on length of ownership and detail what your car will require every 2, 3 or 4 years.
View the plans in full here
*CUPRA Care 1 plan – paid over 24 monthly payments, for cars aged 0 to 30 days. **CUPRA e-Care 2 – paid over 24 monthly payments, for cars aged 0 to 30 days.
13
YOU R CUPRA , YO UR WAY CHECK O UT OUR C UP R A ACCESSOR I E S
Express your individuality with our range of CUPRA accessories at Arbury. You can now customise your pride and joy down to the very last detail with our excellent range of addons and styling upgrades. Vamp up your vehicle’s sporty looks with 19-inch performance alloy wheels in Sport Black and Copper or a copper-effect carbon-fibre roof spoiler. Or protect it with floor mats and mud flaps. If you’re an adventurous type, check out our luggage options, including our range of bike racks. Are you ready to take your CUPRA to the next level?
Click here to shop all CUPRA accessories
14
B E S EAML E SSLY I N SY N C EVERYTH I NG YOU NE E D TO K N OW ABOUT C UP R A CONNE CT AP P
With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier! Here’s everything you need to know about CUPRA CONNECT app! When you purchase a CUPRA with Arbury, you have the latest technology at your disposal, from intuitive safety features that keep you safe, wherever you are, to remote access services allowing you to control your car from your phone. Plus online infotainment media, voice control and navigation systems that keep you entertained and on the right track. It upgrades your navigation system, giving you a wide suite of online features for media, speech and navigation. For details on compatible vehicles, availability and activating services, please contact your local Arbury.
15
M A KIN G E LE CTR I C DR I V I N G A BREEZE TO P TIPS FOR GE TTI N G T H E M OST O UT OF YOUR E V If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.
Charging It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple! First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!
Home charging More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple! Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.
Charging at work With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.
Public charging The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.
16
Optimising your EV range Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.
1. Adjust your driving style As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.
2. Pack light Increased loads require more power, so pack sensibly when you head out on a road trip!
3. Engage eco mode Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!
4. Temperature check On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.
5. Plan your charging location If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.
6. Seek shelter Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!
7. Tyre pressure As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.
17
W H AT DID YO U T HI N K? W E’D LOV E TO HE A R YO U R F E E DBAC K We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk. What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.
L E AV E A G O O G L E R E V I E W
L E AV E A N AU TO T R A D E R R E V I E W
Refer a friend We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership. One good turn deserves another, after all!
D OW N LOA D YO U R VO U CH ER
18