Arbury Handover Essentials Everything you need to know ahead of handover day and more...
Contents We’re with you for the road ahead
3
New car handover day
4
Vehicle protection
7
Cosmetic Repair Insurance
8
Servicing
9
Service plans
11
Accessories
13
Connectivity
14
Electric driving
15
Customer feedback
17
We want every visit to be a 10 out of 10. Review us on:
Leave a Google review
Leave an Auto Trader review 2
We’re with you for the road ahead Congratulations on purchasing your brand-new vehicle from Arbury. We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership. We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.
#TeamArbury
3
New car handover day The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available. Procedure & documentation To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.
VERY IMPORTANT INFORMATION Financial payment – preferred method of payment (bank transfer) If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or RCI Financial Services Ltd, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows: Account name: CATHEDRAL MOTOR COMPANY LTD Bank name:
Barclays Bank
Sort code:
200771
Account:
83469794
The necessary documentation is as follows: Proof of identity •
Copy of driving licence, photocard and counterpart
•
Proof of address
•
Utility bill (no older than three months)
•
Council tax demand (no older than three months)
•
Bank statement no older than three months (when client lives with parents)
Please note that all name/address details should match.
Cash settlement Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.
4
Other payments
FCA compliance
Please note cheques or drafts are not
You will receive two emails from
accepted.
accountmanager@
Switch or any other debit cards will be accepted
automotivecreditcompliance.com. One email will contain your Statement of Demands and
on the day of handover.
Needs, and the other will have your GAP opt-
(If paying on debit card, please prenotify bank of
in email. To accept the product, you will be
transaction.)
provided with a pin.
All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer.
Fuel
We do not accept American Express.
Your new car will be supplied with a minimum of 10 litres of fuel.
Personal registration plates Since the closure of all local DVLA offices, we
Work required
are no longer able to assist in the transfer or
Please note: any remedial work or accessories
retention of any registration. This can now take
required on any car must be agreed and written
up to six weeks to process; all paperwork has to
on your vehicle order and confirmed by a
be posted to DVLA Swansea.
member of our management team; no verbal
Any retention must be processed at the time
agreement for work will be accepted. If it is not
of order as we are unable to accept your part-
written down, no work will be carried out.
exchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.
Employee privilege forms If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.
Used car administration fee For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.
Cancellation Fee Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.
5
Things to know if you’re part-exchanging Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:
Compulsory •
V5 new-style registration document in your name and current address
•
MOT certificate (if applicable)
•
Service and handbooks for your part-exchange
•
Both main and spare keys
•
Locking wheel nut keys
•
Radio code and transponder card (if applicable)
•
Charging cables or EV accessories (if applicable)
Should any of the above not be available, a revaluation of your part-exchange is required. Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.
DVLA declaration Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.
Payments Any part-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.
Personal data Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.
Personal belongings Please ensure that all your personal belongings are removed from your part-exchange before it is handed to Arbury.
6
Keep that showroom shine Vehicle protection with LifeShine – £399 Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:
UV rays
Acid/ alkaline rain
Mud and
Road
dirt
salt
Bird droppings
The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.
7
Don’t dent your confidence Why Cosmetic Repair Insurance could be for you – from £329* At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.
To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including: •
Light scratches
•
Bumper scuffs
•
Chips
•
Minor dents
•
Minor cosmetic damage to alloy wheels.
A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value. Please speak to us for full terms, conditions and limitations.
*Dependent on damage, age of vehicle and colour.
8
Keep your car running smoothly Discover our servicing solutions
Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your Nissan safe and roadworthy, as well as meeting environmental standards. Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:
Drop-off and leave Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.
Courtesy Car With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.
Waiting at dealership Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.
9
Introducing A.R.B A.R.B is our Automated Reminder Bot. They are a oneof-a-kind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car. A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about. We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!
10
Avoid unexpected servicing costs Spread the cost with a tailored service plan Taking out a service plan gives you the peace of mind that your servicing is budgeted for, with the flexibility to pay over an extended period. Not only that, spreading the cost with locked-in monthly payments also prevents unforeseen or inflated costs. With maintenance booked in line with your manufacturer’s service schedule, you can relax knowing your car gets the attention it deserves and you’ll never miss a service. And, with our Nissan-trained technicians using competitively priced genuine parts, we’ll keep your car in great condition and help prevent future issues.
11
Nissan service plans
From
£13.99 per m
onth
Nissan service plans give you the reassurance that your servicing is taken care of. We have a plan to suit you and your budget, plus a range of courtesy cars available to book. View the available plans below, and ask your Arbury sales representative for a personalised quote.
Tailored to you From an occasional adventurer to city street warrior – and everything in between! – every driver is unique. So for us, it makes sense to tailor our service and maintenance plans to fit your fuel type and how you use your Nissan. The servicing schedule is based on a minor, major, minor, major format, dependent on the agreed plan duration – as specified in the official Nissan service schedule in your vehicle handbook. Ask your Arbury sales representative for a personalised quote.
The benefits: •
One year’s free RAC roadside assistance*
•
Free video health check
•
Free £200 excess return voucher**
•
0% Finance on vehicle repairs.***
Please note: this service plan is not transferable.
View the plans in full here
*One-year RAC breakdown with Nissan assistance: £169 is the cost of one-year RAC Breakdown cover, including Roadside, Recovery, At Home, Rescue & Onward Travel and European breakdown, free as part of any major or minor service at a franchised Nissan dealer. Nissan reserves the right to amend or withdraw this offer at any time without notice, including in the case of any events or circumstances beyond Nissan’s reasonable control. Terms and conditions apply, see: www.rac.co.uk/nissan. **Free £200 excess return voucher: Nissan Insurance Service is a trading name of Verex Insurance Service Ltd. Offer available with a Nissan Service, MOT test or Repair costing over £35. Excess Return Voucher valid for one year. The voucher must be activated before the incident occurs and the incident must take place between the validity dates shown on the voucher to be valid. To redeem the voucher, you must call the dedicated Nissan Excess Return hotline first on 0330 8180 499 after a vehicle accident. The claim must be accepted and managed by Nissan Excess Return and the accident repair carried out at a Nissan-approved bodyshop. Retail customers only (excluding LCV). Exclusions apply. ***0% finance on vehicle repairs: retail customers only. 4, 5, 6, 7, 8 and 9-month payment plan options are available. All payments are interest-free and split equally. The first payment may be required on the day it is signed, dependent on the terms selected at the dealership. To be eligible, there is a minimum spend of £150 and maximum spend of £3,000. Participating dealers only. Finance provided by Bumper International Limited. 18+, UK residents only. No fees, interest or other charges; however, a one-off missed payment fee (£12) may be charged. Missed payments may impact your credit score and your ability to borrow in the future. Recovering missed payments may involve using a debt collection agency or legal action. Bumper isn’t regulated by the FCA. See full T&Cs at bumper.co.uk.
12
Your Nissan, your way Check out our Nissan accessories
Express your individuality with our range of Nissan accessories at Arbury. You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades. Vamp up your vehicle’s sporty looks with our range of design packs, including various colours. Or protect it with floor mats and mud guards. Be ready for the unexpected with a dash cam or parking sensors. Or, if you’re an adventurous type, check out our luggage options, including roof rails and tow bars. Last but not least, if you’ve opted for a hybrid or electric vehicle, don’t forget to check out our handy charging solutions. Accessories are carefully designed to fit Nissan vehicles and fully tested to ensure they meet the highest manufacturer standards. Contact your local Arbury dealership to discover the full range of accessories that are available for your Nissan model.
Click here to shop all Nissan accessories
13
Be seamlessly in sync Everything you need to know about the NissanConnect app With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier! Here’s everything you need to know about the NissanConnect app! There are two main apps to choose from: •
NissanConnect Services – Remotely control many of your car’s features so it’s ready to go whenever you are. Pre-heat or pre-cool your car as you like, when you like. You can even receive alerts and send information to your car with your smartphone.
•
Door-to-Door Navigation – Guides you door-to-door from one destination to the next and helps you find your way to and from your car on foot once you’re there. You can also get live traffic information as you travel.
For details on which app is right for you, the compatible vehicles, availability and activating services, please contact your local Arbury.
14
Making electric driving a breeze Top tips for getting the most out of your EV If your new Nissan has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.
Charging It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple! First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!
Home charging More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple! Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.
Charging at work With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.
Public charging The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.
15
Optimising your EV range Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.
1. Adjust your driving style As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.
2. Pack light Increased loads require more power, so pack sensibly when you head out on a road trip!
3. Engage eco mode Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!
4. Temperature check On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.
5. Plan your charging location If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.
6. Seek shelter Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!
7. Tyre pressure As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.
16
What did you think? We’d love to hear your feedback
We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk. What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.
Leave a Google review
Leave an Auto Trader review
Refer a friend We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership. One good turn deserves another, after all!
Download your voucher
17