Arbury Handover Essentials - FIAT ABARTH in Walsall (Used)

Arbury Handover Essentials

Everything you need to know ahead of handover day and more...

We’re with you for the road ahead

Congratulations on purchasing your pre-owned vehicle from Arbury.

We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership.

We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.

#TeamArbury

New car handover day

The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available.

Procedure & documentation

To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.

VERY IMPORTANT INFORMATION

Financial payment – preferred method of payment (bank transfer)

If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or Fiat FGA, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows:

Account name: CATHEDRAL MOTOR COMPANY LTD

Bank name: Barclays Bank

Sort code: 200771

Account: 13615227

The necessary documentation is as follows:

Proof of identity

• Copy of driving licence, photocard and counterpart

• Proof of address

• Utility bill (no older than three months)

• Council tax demand (no older than three months)

• Bank statement no older than three months (when client lives with parents)

Please note that all name/address details should match.

Cash settlement

Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.

Other payments

Please note cheques or drafts are not accepted.

Switch or any other debit cards will be accepted on the day of handover.

(If paying on debit card, please prenotify bank of transaction.)

All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer.

We do not accept American Express.

Personal registration plates

Since the closure of all local DVLA offices, we are no longer able to assist in the transfer or retention of any registration. This can now take up to six weeks to process; all paperwork has to be posted to DVLA Swansea.

Any retention must be processed at the time of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.

Employee privilege forms

If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.

Used car administration fee

For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.

Cancellation Fee

Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.

FCA compliance

You will receive two emails from accountmanager@ automotivecreditcompliance.com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.

Fuel

All cars will be supplied with £20 of fuel which is a mandatory charge at point of order.

Work required

Please note: any remedial work or accessories required on any car must be agreed and written on your vehicle order and confirmed by a member of our management team; no verbal agreement for work will be accepted. If it is not written down, no work will be carried out.

Taxing your used vehicle

It is the responsibility of you, the customer, to ensure your vehicle is taxed. Your sales executive will provide you with the V5 Number. The vehicle must be taxed before you leave the dealership.

Things to know if you’re part-exchanging

Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:

Compulsory

• V5 new-style registration document in your name and current address

• MOT certificate (if applicable)

• Service and handbooks for your part-exchange

• Both main and spare keys

• Locking wheel nut keys

• Radio code and transponder card (if applicable)

• Charging cables or EV accessories (if applicable) Should any of the above not be available, a revaluation of your part-exchange is required.

Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.

DVLA declaration

Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.

Payments

Any par t-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.

Personal data

Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.

Personal belongings

Please ensure that all your personal belongings are removed from your par t-exchange before it is handed to Arbury.

Keep that showroom shine

Vehicle protection with LifeShine – £349

Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:

The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.

UV rays

Mud and dirt

Road salt

Acid/ alkaline rain Bird droppings

Don’t dent your confidence

Why Cosmetic Repair Insurance could be for you – from £329*

At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.

To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including:

• Light scratches

• Bumper scuffs

• Chips

• Minor dents

• Minor cosmetic damage to alloy wheels.

A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value.

Please speak to us for full terms, conditions and limitations.

Keep your car running smoothly

Discover our servicing solutions

Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your vehicle safe and roadworthy, as well as meeting environmental standards.

Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:

Drop-off and leave

Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.

Courtesy Car

With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.

Waiting at dealership

Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.

Introducing A.R.B

A.R.B is our Automated Reminder Bot. They are a one-of-akind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car.

A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about.

We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!

Service plans from £12.49 per month – ask us for a quote!

Making electric driving a breeze

Top tips for getting the most out of your EV

If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.

Charging

It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple!

First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!

Home charging

More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple!

Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.

Charging at work

With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.

Public charging

The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.

Optimising your EV range

Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.

1. Adjust your driving style

As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.

2. Pack light

Increased loads require more power, so pack sensibly when you head out on a road trip!

3. Engage eco mode

Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!

4. Temperature check

On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.

5. Plan your charging location

If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.

6. Seek shelter

Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!

7. Tyre pressure

As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.

Your car, your way

Express your individuality with our range of accessories at Arbury

You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades. Each of our accessories has been carefully designed and fully tested to ensure it meets the highest manufacturer standards.

Autoglym Paint Protection

Arbury Protection Pack (incl. Autoglym and carpet mats)

Arbury Premium Protection Pack (incl. Autoglym, rubber bootliner and carpet mats)

Contact your local Arbury dealership to discover the full range of accessories that are available for your vehicle.

£349

£379

£449

Warranty Crystal Clear Warranty – Platinum

Buying a used car is an important purchase, which is why at Arbury, we take the utmost care of every car we sell. Each one comes with a minimum 6-month warranty and is comprehensively checked by our trained technicians. Driving home in your new car should be relaxing and joyful – and that’s what we make sure of.

Minimum 6 months’ Platinum Warranty

Multi-point check

Eligibility

30-day faultbased exchange

History of ownership check

Part-exchange of your previous vehicle

Extended warranty available

You must be a UK resident and your vehicle must be under 10 years old and 100,000 miles with an engine size below 3,500cc and a gross weight of under 3.5 tonnes.

The vehicle must not be modified in any way or used for hire or reward (i.e. taxi, driving school, courier etc.).

The vehicle must be serviced within 2 months/1,800 miles of the intervals specified by the manufacturer.

What your warranty covers

Your warranty covers most components for MECHANICAL and ELECTRICAL FAILURE. Platinum will cover the cost of repairing or replacing the systems of your vehicle up to the individual claim limit, as shown below, where the failure is a result of sudden and unforeseen mechanical or electrical fault. Platinum cover does not cover wear and tear. Please note, diagnostic costs are paid as standard (on covered components only).

• Individual claim limit: £1,500

• Aggregate claim limit: Price paid for the vehicle

Please see next page for a list of exceptions.

Braking system

All parts are covered apart from brake discs, pads, shoes, drums, hoses, cables and pipes.

Catalytic converters and casings

These will be replaced if the damage was caused as a result of any covered part failing.

Clutch

All parts are covered apart from hoses, cables, pipes and any part which is replaced due to wear and tear.

Electric system

All parts are covered apart from fuses, batteries, aerials, communication devices, satellite navigation systems, in-car entertainment units, heated screens, bulbs and lighting units (including the lens).

Engine

All parts are covered apart from auxiliary belts, HT leads, spark plugs, oil seals, hoses, cables, pipes, filters, engine mountings and the exhaust system.

Engine cooling system

All parts are covered apart from hoses, cables, pipes and any damage caused by corrosion, impact or freezing.

Final drive

All parts are covered apart from seals, gaskets, boots, wheels and tyres.

Fuel system

All parts are covered apart from turbochargers, hoses, cables, pipes, filters and any damage caused by using contaminated fuel or the wrong fuel.

Heating and factory-fitted airconditioning system

All parts are covered apart from cables, hoses, pipes, unions, seals, filters and vents.

Steering system

All parts are covered apart from boots, pipes, unions and hoses.

Suspension

All parts are covered apart from hoses, pipes and refilling any unit.

Transmission

All parts are covered apart from seals, gaskets, gear-change linkage, cables and gearbox mountings.

Making a claim on your:

Warranty – Your warranty is administered by Crystal Clear Warranty and can be used at any VAT-registered garage in the UK. They can contact the claims team after diagnosis, but prior to carrying out any repair work, on 01522 513833.

MOT Test Insurance – Take your vehicle to any VAT-registered garage. You must ensure they agree to the Arbury Motor Group Labour rate and are willing to accept the work as a subcontracted job. The retailer can submit a claim on 01522 513833 for covered items on the ‘notification of refusal to issue an MOT certificate’ (VT30). See your handbook for details of cover.

Claiming in Europe

Take your vehicle to any VAT-registered garage. You must ensure they agree to the Arbury Motor Group Labour rate and are willing to accept the work as a subcontracted job. Give them authority to complete repairs. Pay the costs and retain the invoice. When back in the UK, forward the invoice along with your service record and a covering letter to: Warranty Administration Services LTD, Otago House, Crofton Road, Lincoln, LN3 4NL United Kingdom. In the event your claim is valid, Crystal Clear Warranty will reimburse you in pound sterling at the prevailing rate of exchange on the date of the invoice.

Cancellations

Should your circumstances change and you need to cancel an extended warranty you purchased, you can do this by contacting your selling dealer within the first 30 days and they will issue a full refund.

Speak to a member of our service team to find out more.

What did you think?

We’d love to hear your feedback

We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk.

What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.

Leave a Google review

Refer a friend

Leave an Auto Trader review

We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership.

One good turn deserves another, after all!

Download your voucher