Arbury Handover Essentials Everything you need to know ahead of handover day and more...
Contents We’re with you for the road ahead
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New car handover day
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Vehicle protection
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Cosmetic Repair Insurance
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Servicing
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Electric driving
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Accessories
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Warranty
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Customer feedback
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We’re with you for the road ahead Congratulations on purchasing your pre-owned vehicle from Arbury. We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership. We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.
#TeamArbury
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New car handover day The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available. Procedure & documentation
To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.
VERY IMPORTANT INFORMATION Financial payment – preferred method of payment (bank transfer)
If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or VW Financial Services Ltd, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows: Account name: CATHEDRAL MOTOR COMPANY LTD Bank name:
Barclays Bank
Sort code:
200771
Account:
80580627
The necessary documentation is as follows: Proof of identity •
Copy of driving licence, photocard and counterpart
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Proof of address
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Utility bill (no older than three months)
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Council tax demand (no older than three months)
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Bank statement no older than three months (when client lives with parents)
Please note that all name/address details should match.
Cash settlement Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.
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Other payments
FCA compliance
You will receive two emails from accountmanager@ automotivecreditcompliance.com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.
Please note cheques or drafts are not accepted. Switch or any other debit cards will be accepted on the day of handover. (If paying on debit card, please prenotify bank of transaction.) All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer. We do not accept American Express.
Fuel
All cars will be supplied with £20 of fuel which is a mandatory charge at point of order.
Personal registration plates
Work required
Since the closure of all local DVLA offices, we are no longer able to assist in the transfer or retention of any registration. This can now take up to six weeks to process; all paperwork has to be posted to DVLA Swansea.
Please note: any remedial work or accessories required on any car must be agreed and written on your vehicle order and confirmed by a member of our management team; no verbal agreement for work will be accepted. If it is not written down, no work will be carried out.
Any retention must be processed at the time of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.
Taxing your used vehicle
It is the responsibility of you, the customer, to ensure your vehicle is taxed. Your sales executive will provide you with the V5 Number. The vehicle must be taxed before you leave the dealership.
Employee privilege forms If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.
Used car administration fee
For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.
Cancellation Fee
Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.
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Things to know if you’re part-exchanging Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:
Compulsory •
V5 new-style registration document in your name and current address
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MOT certificate (if applicable)
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Service and handbooks for your part-exchange
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Both main and spare keys
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Locking wheel nut keys
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Radio code and transponder card (if applicable)
• Charging cables or EV accessories (if applicable) Should any of the above not be available, a revaluation of your part-exchange is required. Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.
DVLA declaration Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.
Payments
Any par t-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.
Personal data
Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.
Personal belongings
Please ensure that all your personal belongings are removed from your par t-exchange before it is handed to Arbury.
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Keep that showroom shine Vehicle protection with LifeShine – £349 Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:
UV rays
Mud and dirt
Acid/ alkaline rain
Bird droppings
Road salt
The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.
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Don’t dent your confidence Why Cosmetic Repair Insurance could be for you – from £329* At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.
To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including: • Light scratches •
Bumper scuffs
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Chips
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Minor dents
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Minor cosmetic damage to alloy wheels.
A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value. Please speak to us for full terms, conditions and limitations.
*Dependent on damage, age of vehicle and colour.
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Keep your car running smoothly Discover our servicing solutions Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturer-trained technicians who will help keep your vehicle safe and roadworthy, as well as meeting environmental standards. Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:
Drop-off and leave
Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.
Courtesy Car
With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.
Waiting at dealership
Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.
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Introducing A.R.B A.R.B is our Automated Reminder Bot. They are a one-of-akind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car. A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about. We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!
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Service plans from £12.49 per month – ask us for a quote!
Making electric driving a breeze Top tips for getting the most out of your EV If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.
Charging
It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple! First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!
Home charging
More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple! Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.
Charging at work
With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.
Public charging
The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.
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Optimising your EV range
Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.
1. Adjust your driving style
As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.
2. Pack light
Increased loads require more power, so pack sensibly when you head out on a road trip!
3. Engage eco mode
Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!
4. Temperature check
On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.
5. Plan your charging location
If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.
6. Seek shelter
Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!
7. Tyre pressure
As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.
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Your car, your way Express your individuality with our range of accessories at Arbury You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades. Each of our accessories has been carefully designed and fully tested to ensure it meets the highest manufacturer standards.
Autoglym Paint Protection
£349
Arbury Protection Pack (incl. Autoglym and carpet mats)
£379
Arbury Premium Protection Pack (incl. Autoglym, rubber bootliner and carpet mats)
£449
Contact your local Arbury dealership to discover the full range of accessories that are available for your vehicle.
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Warranty Spoticar Extended Warranty Buying a used car is an important purchase, which is why at Arbury, we take the utmost care of every car we sell. Each one comes with a minimum 12-month warranty and 12 months’ roadside assistance and is comprehensively checked by our trained technicians. Driving home in your new car should be relaxing and joyful – and that’s what we make sure of.
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Minimum 12 months’ Spoticar warranty
12 months’ roadside assistance
Part-ex of your previous vehicle
Multi-point check
History of ownership check
Extended warranty available
30-day faultbased exchange
Eligibility: You must be a UK resident and your vehicle must be under 10 years old and 100,000 miles with an engine size below 3,500cc and a gross weight of under 3.5 tons. The vehicle must not be modified in any way or used for hire or reward (I.E. Taxi, Driving School, Courier Etc). The vehicle must be serviced within 2 months / 1,800 miles of the intervals specified by the manufacturer.
What your warranty covers:
Your Warranty covers most components for MECHANICAL and ELECTRICAL FAILURE. Please see the handbook for a list of exceptions. The Warranty will cover Reasonable Diagnostic charges (there may be an initial upfront diagnosis charge which is refundable if the fault is covered), Full Parts (Genuine for Peugeot & Citroen), Labour and there is no excess to pay.
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Making a Claim on your:
Warranty – Your Warranty is administered by Car Care Plan UK and can be used at any VAT registered garage in the UK. They can contact the claims team after diagnosis, but prior to carrying out any repair work, on 0344 573 8220. MOT Test Insurance – Take your vehicle to a Peugeot or Citroën franchised retailer. The retailer can submit a claim on 0344 573 8220 for covered items on the ‘notification of refusal to issue an MOT certificate’ (VT30). See your handbook for details of cover.
Claiming in Europe
Take your vehicle to a Peugeot or Citroen franchised retailer or a local repairer. Give them authority to complete repairs. Pay the costs and retain the invoice. When back in the UK, forward the invoice along with your service record and a covering letter to: SPOTICAR Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. In the event your claim is valid, SPOTICAR Warranty Administration will reimburse you in Pound Sterling at the prevailing rate of exchange on the date of the invoice.
Roadside Assistance:
In the event of a breakdown at home or on the road you can contact SPOTICAR Assistance (Operated by the RAC) by either pressing your SOS button in your vehicle or calling them on: 0333 202 2997.
European Roadside Assistance:
In the event of a breakdown whilst in Europe, you can contact SPOTICAR Assistance by calling: 0033 487 257 036 or, if in Republic of Ireland, 1800 646549.
Assistance Plus:
This is an optional extra that covers incorrect or lack of fuel, electrical charge or AdBlue, Punctures/wheel changes and the loss of keys. If you do not have Assistance Plus, contact your selling dealer ASAP.
Cancellations:
Should your circumstances change, and you need to cancel an extended warranty you purchased, you can do this by contacting your selling dealer within the first 30 days and they will issue a full refund. After 30 days, but prior to inception, you should contact the Warranty Administrator on 0344 573 8220 who will issue a refund minus a £30 admin charge. Following Inception, you would be entitled to a refund for every full month remaining minus a £30 admin charge (subject to not having made a claim).
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Transfer:
If you sell your vehicle to a private individual who is not a motor retailer or trader, you can transfer the full balance of your SPOTICAR warranty on to the new owner. A Transfer Request form can be found in the handbook which should be completed by both parties and then send the full handbook to: SPOTICAR Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. A new handbook will then be issued to the new owner. *For full terms and conditions please refer to your SPOTICAR handbook.
The Spoticar Promise 1. Minimum 12 months Warranty 2. 12 months Roadside Assistance 3. Comprehensive multi point check 4. Vehicle history & mileage check 5. 30 day vehicle exchange programme 6. Manufacturer retailer experience from trusted brands 7. Part exchange of your previous vehicle 8. Finance options & extended warranty available 9. Professional advice and support
Speak to a member of our service team to find out more.
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What did you think? We’d love to hear your feedback We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk. What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.
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Refer a friend
We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership. One good turn deserves another, after all! Download your voucher
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