Living on Campus
IMPORTANT!
Get Technology Help
›B y using any of Denison’s technology services, you agree to abide by Denison’s Acceptable Use Policy found at www.denison. edu/its/aup
The ITS Service Desk consults with you on Denison technology services, common software, and even questions about your personal devices. For personal devices, this includes consultation for virus/malware removal, operating system upgrades, software installation/removal, and best-effort data backups/file recovery. While the ITS Service Desk cannot provide hands-on assistance for personal devices, if your issue cannot be resolved through consultation the ITS Service Desk can provide information on local resources and possible next steps.
›Y ou are responsible for keeping any computing devices you connect to Denison’s network free of viruses and malware. Get Started Now Go to the online Incoming Student Technology Guide at https://denison.edu/its/purchase for guidance on…
Hours:
› What technology items to bring to campus.
Contact Options:
› What technology items NOT to bring to campus.
› Online: Submit a ticket through TOPdesk (within MyDenison, click the TOPdesk icon in the toolbar)
› Computer recommendations and minimum specifications. › Links to vendors offering discounts to Denison students like Apple, Dell, and HP. If you are shopping for a computer and visiting stores, please make sure to ask about discounts available to college students. › Technology resources that Denison provides. (Example: Denison provides Microsoft Office at no charge. If you are shopping for a computer, don’t add Office to your purchase!)
For more technology guidance
Log in to MyDenison (https://my.denison.edu), Denison’s internal website for students, faculty, and staff, and start checking your email regularly.
Information Technology Services As a Denison student you will find many technology resources available to you on campus and online to support and enrich your college experience. This section provides a quick overview of key technology information and tips. 64
| First-Year Notebook
› If this is your first login to MyDenison, make sure to read the login instructions in the Admitted Student Portal at connect.denison.edu which provides guidance on changing your password and enrolling in Denison’s Duo two-factor authentication service.
› A cademic Year: Monday – Friday 8 am–6 pm; Sunday – Thursday 7–10 pm › Summer/Breaks: Monday – Friday 8 am–5 pm
› Chat or Email: servicedesk@denison.edu › Phone: 740-587-6395 › I n-person: Fellows Hall Room 100A (Weekdays) or Library Learning Commons (Sunday-Thursday evenings) You can also find answers to many technology questions through the following resources… › MyDenison: contains a great deal of technology service information. Go to https://my.denison.edu and use the MyDenison search box or go to Campus Resources > Information Technology Services and browse the available information. › TOPdesk Knowledge Base: contains more than 100 knowledge items about eduroam, Duo, Google Workspace, and more topics. Within MyDenison, click the TOPdesk icon in the toolbar then within TOPdesk click Knowledge Base. › LinkedIn Learning: provides access to video tutorials on many technology (and other) topics thanks to Denison’s LinkedIn Learning agreement. Within MyDenison, go to My Apps then LinkedIn Learning. Contact the ITS Service Desk with questions about: Internet, printing, devices, Duo two-factor authentication, MyDenison access, email, and software servicedesk@denison.edu | 740-587-6395 Information Technology Services: Fellows Hall | Room 100 A
Living on Campus |
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