3

Accessibility and Equity

Be designed to be inclusive, accessible spaces that break down barriers, ensuring everyone can enjoy them.

Other considerations:

“Service areas provide disabled parking for cars but not for everyone else, highlighting accessibility issues.” Accessibility should go beyond compliance and be embedded across all aspects of an MSA.

Outcomes:

• Universal spaces: MSAs embrace an ethos of barrier-free access, removing physical obstacles and deliberately planning for it. They break down barriers of access for all travellers, becoming welcoming, empowering spaces for everyone where no traveller is left behind.

• Inclusive Design: Inclusive design is a cor nerstone of MSA development, where people from all backgrounds contribute to continuously enhancing the MSA experience to make it a hub for innovation and diversity.

• Inclusive Safety: Safety continues to be an integral aspect of the MSA experience with a particular focus on supporting vulnerable individuals. This helps foster an atmosphere of trust and reassurance that extends to all travellers, Travellers can confidently access and enjoy MSA facilities while prioritising their safety and well-being.