Own your people

Welcome aboard Guiding Factors: Participate & Learn Explore need to modify.

www.apshubham.com

Insight into Self Behavior

Branch & leaves Visible from distance / Fast Changing

Visible from Distance / Fast Changing

I Attitude Visible if we go Close /

Influenced from Environment

Trunk Visible if we go Close / Slow Changing

Slow Changing

Thoughts Invisible / Very Slow Changing

www.apshubham.com

ROOT

Invisible / Very slow Changing

Insight into Self & the Organization  “I” is a bunch of roles made up of KSA + GOAL. (SMART & SWOT).

Different way of seeing things

 “I”–Role = Empty, Role–Personality (KSA)= Ineffective.  Goals help us to use KSA, be Productive, & Develop

For Young and Aspiring Managers……………

 Growth & Development help succeed in Changing Roles.  Organizations are Vehicles to our goals & must earn Profits. (O2)  To Succeed do what is important for the Organization.  Quickly shift from “My Right” to the “Common Right”. www.apshubham.com

The story of the eagle…

Some Important Shifts in Business World  Monopolistic to Competitive.  Authoritative to Persuasive.  Instruction to Indication.  Product driven to Market driven.  Volumes to Contribution driven.  Employment to Employability. www.apshubham.com

Some of the Challenges:

Create Competitive Advantage

Improve Customer Satisfaction

www.apshubham.com

Increase Business Efficiency

Control Costs

Leverage Intellectual Assets

Basic forward path:  Path ahead demands:  Higher automation, higher competition, lower realizations.

 Success depends on improvement in:  Knowledge, Skills, Attitudes, Behavior, & Out looks of people.  Use of technology by trained Man- power.  Concern for Quality & Passion for Excellence.  Work culture causing higher productivity, & profile enhancement. www.apshubham.com

Managers are required to: Maintain People & Accomplish Targets Use Team Strengths to Beat Beat the Targets Targets Track team member’s work to get desired result. result.

Give instructions and/or orders to subordinates.

Ensure their Safety, Security & Health.

SMARTLY decide when to Pitch in & Pitch out.

Optimally utilize Power & Authority to:

Ensure compliance of Law.

Train People for proficient performance.  Use Head, Heart & Guts properly.  Display love to Win & make Team Win. www.apshubham.com

Be responsible for the work & actions of other employees.

To retain people: know what type of superior inspires them  Knows him self & Understand people properly.  Displays Power and Direction. (Engine)

 Feels responsible for Tasks, Team & the Individual.  Sets SMART challenging & agreed targets.  Displays confidence in teams ability.  Hold together when going is rough.  Makes more demands on self than others. www.apshubham.com

Responsibilities of Managers  Understand the strategies developed by Top Mgt. & implement them.  Achieve the Sectional =>Org Goals.  But at times they:  Strive to achieve their Goals in isolation, ignoring needs of other Departments.  This creates Functional-Myopia.  At times they start working at Cross purposes.

www.apshubham.com

As Manager: Aim high & Inspire others to achieve  Strive for excellence & to achieve the Goal.  Observable Behavior:  Be Active, Work hard, attempt challenging tasks enjoy doing difficult things & look for quality.  Steps to enhance Achievement Motivation:

Don't compare yourself with any one in this world.

If you compare, you are insulting yourself.

1. Volunteer to take more & new responsibilities.

Conflict emerges when parties:

2. Take moderate risks, face adversity & succeed.

Get Goal Directed.

3. Be future oriented, innovative & show tolerance.

4. Convert thoughts into words and deeds.

www.apshubham.com

Depend on each other. See variance between: Expected & Actual behavior.

To get Results: Clarify Roles & set clear Goals.  Clarifying: “WHAT”, “WHEN” & “HOW” of the tasks  Make the person agree & write his agreed Goal.  Let him realize all the dimensions of the goal carefully.  Tell him what a good behavior looks like.  Make him revisit his efforts towards goal frequently.  Tell him if or not his behavior supports his goal.  For people to contribute well & enjoy their work, they must know when they are doing well or doing poorly. www.apshubham.com

To Drive results: Show Functional Competence  Complete in-depth, practical understanding of each & every aspect related to the function, Value them all & leverage the knowledge.  Apply functional expertise innovatively to improve quality of service.  Follow Systems & show command over Processes & Procedures.  Display knack to spot deviations & take steps to correct them swiftly.  Be Sharp to pick up useful experiences from Seniors.  Have Open mind to change work patterns to suit the situation.  Display Capacity to see the unobvious. Thinking out of box. www.apshubham.com

To Drive results: Praise at the right moment  Stay in touch & observe the activities closely.  Make them record their work & ask the report regularly & use them to spot them doing right. \ .

 Praise on right things, reinforces (+) behavior.  Through personal contact make them feel that you are on their side.  Look into the eye of the person and tell him specifically what good he did and you are really happy about it.  Remain consistent. www.apshubham.com

To Drive results: Reprimand at the right moment  For wrong behavior reprimand immediately.  To reprimand Go to the person & confirm the facts.  Don’t smile, look straight in the eye, tell precisely what wrong has been done, & how you feel about it not more then 30 seconds. (Crisp and Clear).  Let what you have said, sink in for a few seconds.  Tell him how you see him & never expected this from him, & you don’t like this to get repeated.  It indicates that you are on top of things and he can not get away with sloppiness.  If you don’t attack the person but only to his behavior it is easier for the person to be receptive and open to accept. www.apshubham.com

As Manager: Manage Mind to Control Ego & Emotions MOTIVATION

 Our mind is a Garden, we are the Gardner.  Weed out the waste, Maintain the Good & Bring in the new.

The story about Tiny Frogs

 Be a Self-Starter & use Goals as Motivator.  Link Fear of Loss & Hope of Gain with goals for assured success.  Control Dislikes & avoid loss of credibility. www.apshubham.com

www.apshubham.com

To Maintain People: Manage your response

www.apshubham.com

To Maintain People: Express self Assertively  Effective Expression is a must to:  Assign tasks & give feedback on performance.  Assess the results with preset goals, & take corrective actions.  To cause Understanding, Acceptance & Action, remain alert to the Intellectual & Emotive level, and see that the message is found Logical.  Create an environment of trust and confidence.  Listen Empathically, use Feed-back & Grape-wine.

www.apshubham.com

Assertive

Competing

Collaborating

Compromising Unassertive

ASSERTIVENESS

To Manage Work Place: Practice Collaboration

Avoiding

Accommodating

Uncooperative

Cooperative COOPERATIVENESS

www.apshubham.com

To Manage Work place: Build upward communication Listening is hearing with thoughtful attention.

Probing interviewing Enquiring

Use eyes, ears & brain to understand Words & feelings.

Make them Read & Express through In-house Magazine.

Encourage them to express process limitations & flaws.

Information collection

www.apshubham.com

To manage work place: Maintain Discipline  Discipline: Is orderly behavior under control or command.  Poor discipline shows Omission & Commissions.  Is needed for smooth business & its prosperity.  Must be directed towards “an act” but not “against the person”. “Fair & Firm”.  Statutes provide uniform terms & conditions of employment. (Industrial Employment - Standing Orders Act 1946)  Disciplined employees are “not the creation of GOD” but are the fruits of efforts of dedicated Line Managers. www.apshubham.com

To manage work place: Handle Indiscipline properly  Indiscipline is a behavior of a person who does:  With understanding and intention.  With knowledge of doing something wrong.  Does thing recklessly not bothering about its results.  It is a violation of a definitive law or doing a forbidden act.  Anticipate & Address irritants to avoid Indiscipline.  Develop network to “observe occurrence=> investigate=> report for action”.  To maintain discipline follow “Red Hot Stove Theory”.  It provides Warning, Impact is Immediate, Consistent and Impersonal. www.apshubham.com

To “OWN YOUR PEOPLE” practice:

Walk the Talk

An Eagle’s Eye

(Be the Role Model)

(Knack to spot deviations)

SMART Listener

Empathic Custodian

(Listening Untold)

www.apshubham.com

(Appreciate the concerns)

It’s Time to say…

www.apshubham.com

Make others: Understand, Accept and Act. (+)

www.apshubham.com

Make others: Understand, Accept and Act (-)

www.apshubham.com

D2: Session 3: Assess Inter Personal effectiveness

www.apshubham.com

D2:Session1: Manage Mind & Motivate self

www.apshubham.com

D2: Session1: Manage Mind: Control Ego & Emotions

www.apshubham.com

D 2: Session 2: To Achieve Targets Pursue Tasks.

www.apshubham.com

D 2: Session 2: To Achieve Targets Build Relations

www.apshubham.com

D 2: Session 2: As leader display Passion to Achieve

www.apshubham.com