BOOKING PROCEDURE About Us
As a Medical Coordination company we coordinated and book everything that is required for you to have surgery in Bangkok or Phuket. We have done all the ground work for you sourcing the best Surgeons and ensuring that the hospitals used are certified as ISO and or JCI. These Accreditation’s is only given to hospitals that have conformed within the International Standards required to facilitate international patients. The care and safety of our clients and their families is the most important thing to our company and we will not jeopardize your safety or our reputation in sending client to disreputable hospitals or clinics. As a full service company we like to make the whole procedure as personal and simple as possible. Our services Include: • Booking all your Surgeon or Dental appointments • Airfares, Hotels and Transfers • Tours and sight seeing • Travel Insurance Please note that your surgeries Price are GST free and inclusive of the following: • Private Hospital Fees, Anaesthetist, Theatre and Surgery, Pathology, X-ray fees • 1 Night in a single, private room at the hospital (or as recommended as per surgery) • All inclusive treatments e.g. Implants, bandages, dressings • Pre and Post-surgery consultation/s by surgeon, as necessary
We do recommend that you plan and book ahead as far ahead as possible giving us at least 2-4 months in advance if not more! This then gives us the advantage to obtain your appointments at the time that you wish with the Doctor that you have chosen. Also allowing us to source the cheapest airfares and hotel packages. Although bookings can be made with as little as 3 weeks’ notice you can often end up paying more for your travel as the availability may be limited on airlines and Hotels. Estimates
You can obtain an estimate of the cost of your surgery and travel for budgeting purposes throughout online estimate system. Within the estimate system you will be able to select your surgery,dental, treatment and travel options. Once you press the submit button it takes a few minute to process and formulate your estimate, prices are obtained from our online data base and is not manually prepared. This system is an automatic system and will not always include all the options for a particular surgery or service nor will it be able to calculate any current special packages. You can request specific information through the comments section then one of our a consultant will then manually process the form (within 24-48 Hrs) Once that has occurred you will then be emailed you estimate. Estimates without comments will be processed instantly after you press “submit”and an email will arrive to the nominated email address with 1-2 minutes. During this process please do not close your browser until you receive the Thank you message. You will then receive an email with a PDF file attached outlining estimated cost on your input requirements. A unique Estimate Number will be allocated and can then be used throughout the booking process and correspondence. If you do not receive this email within a few minute please first check that it has not been recognised as spam and put in another folder and that your email security can accept PDF files if this had not occurred then please contact us with your details and we will gladly assist you in obtaining the information and prices you were after. Please ensure that you can read PDF files a PDF reader can be downloaded from the Adobe website. You are not committed to the prices obtained from the estimate it is to be used as budgeting tool only. Exact cost on surgery and travel specific to your requirements will be provided at, your initial appointment after you have seen the surgeon. Travel cost will also be provided and invoiced separate by our Travel consultants after they have contacted you and planned your itinerary
BOOKING PROCEDURE Payment By placing your appointment booking request you are not committed to have the surgery as no money for surgery is taken from us, it isU paid direct to the hospital. You can choose to either pay in part or full prior to your arrival direct to the hospital, information on how to do this is available from your consultant. You are however not required to make payment until after your initial consultation, and agreed to proceed with surgery. Placing your Booking When you are ready to proceed with your booking we request that you complete the online booking form. This is within an Encrypted secure section of our webste to protect your personal information. This can be found on the home page under Appointments and Bookings”. You are advised to ensure that you read the term and conditions that you are agreeing to when proceeding through this section. Proceeding is acknowledgement that you have read and agreed to all the terms and conditions. You will be asked to enter you Estimate number which can be found on the first PDF file that you were sent it will start with an E followed by numbers. If you cannot locate this please enter your surname to proceed. This section will ask a series of questions related to your current medical condition , please ensure that you are truthful and accurate when entering this information as it is a required by the Hospital in determining you eligibility for surgery. To commence travel you will need to hold a valid passport with at least 6 months remaining based on expiry date. If you are still yet to apply for one then please fill in your legal name as it will appear on your passport as your Passport name is used when making official travel and surgery bookings. You will then be taken to a live secured Credit Card process system where you will enter your details for the $395 booking payment, this is to engage the services of Destiny Meditravel to prepare and coordinate everything for you. A receipt for this payment will be sent direct to your email address the subject line will read “Receipt of APPROVED purchase/payment @ EWAY”. The booking fee is for Meditravel service and is not part payment for any surgery or treatments. It is also nonrefundable unless you are rejected as a candidate by the hospital or surgeon for your requested surgery. Once your form is received you will then receive a confirmation email with a copy of your submitted information. A consultant within 24/48 Hours will then send you a email confirming your booking form has been received and acknowledged by Meditravel. This email will contain detailed instructions and further information on the next steps required. This will include information about submitting photographs for surgeons recommendations as well as confirm travel plans. If you need assistance in completing the booking form please do not hesitate to contact one of our consultants via email contact@meditravel.com.au or telephone 1300 556 313.
Melanie Bawden Director Destiny Meditravel
Information provided in this document is to be used as a guide and your particular situation may differ from those indicated within this document. Information within this document can change without notice at any time