LI LI AN P HAN
ABOUT ME Li l i a n wa s b o r n a n d r a ise d in Lo s A n g eles, CA, and g raduat ed from U C L A wit h t wo B achelor d e gre e s . I m m e d i a t e ly a f t e r c o lle g e , L ilia n jo in ed a t eam of E xec ut iv es at a Priv at e H olding C ompany wh e re s h e g a i ned k n o w le d g e a n d exp e r ie n c e in t he field of I nv est ment s. S he has experienc e in Vent ure Cap i tal , Pr i v a t e E q u it y, J o in t Ve n t u r e s , a n d e s pec ially in Real E st at e. A v e ry yo u n g h o m e o w n e r, L ilia n a c q u ired t wo homes before t he ag e of 25. S he rec og nized a n e e d i n t h e rea l e s t a t e in d u s t r y f o r c lie n t s t o be represent ed in t heir best int erest by an ag ent who care s . He r g o a l i s t o G u id e , Le a d a n d Pr o t e c t h e r c lient s. S he joined t he Real E st at e indust ry t o help o th e r h o m e buyer s a n d in v e st o r s lik e h e r. S h e unde r st a n d s y o u r r e a l e st a t e go als whet her y ou are selling , buy ing , or inv est ing for c api tal gai n o r r e n t a l i nc o m e . S h e obt a in e d h e r R e a l E s t a t e Br o k er lic ense and joined t he Premier S erv ic e Team at Dil b e ck R e al E s t a t e. Th e Pr e m ie r S e r v ic e Te a m h as been awarded t he # 1 Team in t he C ompany and #1 Te am at D i l b e ck S o u t h Pa s a d e n a f o r m a n y y e ars. Li l i a n i s f o c u se d o n p r o v id in g v a lu e t o her c lient s, g oing bey ond what is expec t ed, and he l p i n g th e m w i t h t hei r R e a l E st a t e go a ls .
LI LIAN PHAN 310.402.3567 Lilian.Phan@dilbeck.com lilianphan.com License 1908262
WHY I JOI N E D DI LB ECK I jo in e d t o h e lp p e o p le w it h t heir real est at e g oals whet her t hey are selling , buy ing, o r in v e s t in g f o r c a p it a l g a in or rent al inc ome. I a m f o c u se d o n p r o v id in g v alue t o my c lient s, g oing bey ond what is expec t ed, and c a r in g f o r t h e m .
AWAR D S AN D AC H I EV E M E NTS Pr e m i e r S e r v i c e Te a m R a n k e d # 1 T e a m , Y e a r s 2 0 1 1 - 2 0 1 6, S o u t h P a s a d e n a O f f i c e Five Star Real Estate Agent in LA Magazine F i v e S t a r Ye l p R e v i e w R a t i n g s B e s t i n t h e B u s i n e s s Aw a r d D i a m o n d Aw a r d f o r 1 0 0 % C u s t o m e r S a t i s f a c t i o n
C H A R I TA B L E G I V I N G L i l i a n i s a C o o r d i n a t o r f o r t h e L i n c o l n H i g h S ch o o l M e n t o r i n g Pr o g r a m . S h e w a s p r e v i o u s l y a B o a r d Member at a local Homeowners Association. She has gone on mission trips to developing countries i n c l u d i n g G u a t e m a l a a n d H a i t i . L i l i a n i s a ch i l d s p o n s o r o f a l i t t l e g i r l i n S w a z i l a n d , S o u t h Af r i c a , w i t h Children’s Cup.
FIN D ME ON SOCIAL ME DIA Fa c e b o o k : f a c e b o o k . c o m / p h a n . l i l i a n
3 1 0 . 4 0 2 . 3 5 6 7 L i l i a n . Ph a n @ di l b ec k .com
T E S T I M O N I A LS We ha d t h e p l e a s u r e o f h a vi n g L i l i an as o u r ag en t wh en we b o u g h t o u r fi rs t h o me ov e r 2 y e a rs a g o a n d on c e a ga i n w he n we recen tl y s o l d i t. Han d s down th e b es t d eci s i o n w e made in re g a r d s t o h om e ow ne r s hi p . Es p eci al l y b ei n g o n b o th s p ectru m s as a b u yer an d a se lle r, L ilia n n ot o nl y m a d e t he p r o c e s s s u p er s m o o th , s h e ed u cated u s al o n g th e way. T H AT is an a g en t t ha t y o u n e e d . S o me o ne th at wi l l n o t o n l y wal k y o u al o n g th e p ro ces s b u t e xplain e v ery t hi n g t ha t i s go i ng o n a n d tak e th e ti m e to teach y o u s o th at y o u are co m fo r tab le during t h e pr oc e s s . Li l i a n f o c u s e d o n ou r n eed s an d was very d i l i g en t an d al ways q u i ck to re spond to o u r q ue s t i o ns . W e l oo k f o r w a r d to p u rch as i n g o u r n ex t h o m e wi th L i l i an an d we h i g h l y rec o m me n d he r a s a n a g e nt ! – Alle n Le e L ilia n i s t h e a b s o l ut e b e s t ! ! My p ar tn er an d I co u l d n 't h ave h ad a m o re p er fect p ers o n he lp us p u rcha s e ou r f i r s t p r o pe r t y. Fr om th e very s tar t we k n ew we m ad e th e ri g h t d eci s i o n , she was p a t ie n t i n e x p l a i n i ng t he p r o c e s s an d was ALWAYS avai l ab l e vi a p h o n e, tex t, an d em ail. The re w e re c ou nt l e s s t i me s s h e w e nt ab ove an d b ey o n d to m ak e th e es crow p ro ces s l es s st re ssf ul. We a l s o a pp r e c i a t e d a l l t h e l i t tl e th i n g s , l i k e th e m o n th l y l etters , th o u g h tfu l b i r th d a y cards, a n d of c ou r s e o ur h ou s e w a r m in g g i fts !! S h e real l y m ad e th e en ti re p ro ces s p l easurable.” – Mo n i q ue C ast ro I th o ug ht I w a n t e d a l of t d ow nt own b u t wi th o u t an y p res s u re, L i l i an h el p ed m e fi g u re out what I w a s r e a l l y l o ok i n g f o r. A t w o b ed , th ree b ath i n S i l verl ak e was th e ri g h t p ri ce, had gre at s ch o ol s , a gr e a t ne i g hb or ho od , a s h o r t d ri ve to th e h i g h way, an d was ri g h t n ex t to a be aut if ul p a rk . A l t ho ug h a l of t w ou l d 've b een ex ci ti n g fo r m e ri g h t now, th i s h ad l o n g evi ty an d I could re a lly i ma gi n e s t a r t i n g a f a mi l y i n th i s h o m e. L i l i an 's m o s t i m p o r tan t ro l e was h elping me f ig u r e o ut w ha t k i n d o f h ou s e w o u l d m atch m y l i fe g o al s b es t, n o t j u s t s en d i n g m e a bunch of sexy l i s t i n gs t ha t w e r e a t t r a c t i v e o n th e s u rface. ” – J ason Le e L ilia n w a s a l w a y s a v a i l a b l e t h r o u g h em ai l /tex t/p h o n e cal l wh en we h ad a q u es ti o n o r conce rn, e sp e c i a l l y t h r o ug ho ut e s c r ow. S h e was co n s i s ten tl y o n to p o f th i n g s an d was very t horough. M y f a mi l y f e l t t a k e n c a r e of t hr ou g h o u t every s tep o f th i s p ro ces s , es p eci al l y wh en the re we re u n p r e d i c t e d c om pl i c a t i o ns . S he w o rk s very h ard to m eet h er cl i en t's n eed s an d is v e ry d e t e r m i ne d w he n i t c o me s t o neg o ti ati n g term s an d ag reem en ts wi th th e s el l er's p ar ty." – A l an a B aut ist a L ilia n w a s a p r o t h r o ug ho ut ~ c o m p l etel y p ro fes s i o n al , very k n owl ed g eab l e ab o u t th e ins and o u t s o f t h e t r a n s a c t i on i n g e neral an d th e S o u th Pas ad en a m ark et i n p ar ti cu l ar, an d alway s p le a s a nt t o w o r k w i t h. S he w a s ti m el y, fo l l owed u p i n d ep en d en tl y o n an y o u ts tan d i n g issue s, o ffer e d g r e a t a d vi c e o n c on t r a c to rs , an d even h el p ed s eek o u t s o m e rep l acem en t tile s f or a sm a l l r e nova t i on p r o j e c t w e d e ci d ed to u n d er tak e after cl o s i n g . O u r k i d s l i k ed h er so much t h a t w he n w e vi s i t e d t h e h ou s e fo r th e fi rs t ti m e after cl o s i n g th ey were d i s ap p o i n ted t hat she w a sn 't t h e r e ! ! ! Al l i n a l l , Li l i a n is an ab s o l u te p l eas u re to wo rk wi th . ” – A n d rea s M aue r
R E C E N T LY S O L D P R O P E R T I E S
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MARKETING PLAN •
S u b m i t y o u r h o m e t o t h e M u l t i p l e L i s t i n g S e r v i c e ( M LS )
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L i s t y o u r p r o p e r t y o n d i l b e ck . c o m a n d m a n y o t h e r s i t e s , r e a ch i n g m i l l i o n s o f p r o s p e c t i v e b u y e r s
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D e s i g n a n ex c l u s i v e D i l b e ck l i s t i n g p a g e f o r C r a i g s l i s t . c o m w e b s i t e
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P l a c e a D i l b e ck F O R S A LE s i g n o n y o u r p r o p e r t y
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Pr o v i d e i n f o r m a t i o n a b o u t y o u r p r o p e r t y t o o u r D i l b e ck S a l e s Pa r t n e r s v i a o u r u n i q u e E - F l y e r program
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Pr o v i d e t o p a g e n t s i n o u r m a r k e t a r e a w i t h i n f o r m a t i o n a b o u t y o u r p r o p e r t y
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To u r y o u r h o m e w i t h o f f i c e a s s o c i a t e s a n d i n f o r m t h e m o f a l l i t s fe a t u r e s
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Pr o m o t e y o u r h o m e a t t h e l o c a l R e a l E s t a t e A s s o c i a t i o n m e e t i n g s , w h e r e h e l d
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Invite cooperating brokers in your area to tour your home
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D e v e l o p a p r i n t e d f l y e r / b r o ch u r e h i g h l i g h t i n g t h e fe a t u r e s o f y o u r h o m e
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R e c o m m e n d ch a n g e s t o m a k e y o u r p r o p e r t y e v e n m o r e a t t r a c t i v e t o b u y e r s
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C r e a t e a s t r a t e g i c a d v e r t i s i n g p r o g r a m t o f i t y o u r p ro p e r t y
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C r e a t e a u n i q u e Pr o p e r t y We b s i t e f o r y o u r p r o p e r t y w i t h u n l i m i t e d p h o t o s a n d t ex t
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Po s t a Yo u Tu b e v i d e o a b o u t y o u r p r o p e r t y a n d s h a r e w i t h s o c i a l m e d i a o u t l e t s
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R e fe r e n c e t h e u n i q u e U R L c r e a t e d b y D i l b e ck ’ s A d d r e s s D i r e c t p r o g r a m i n a d s a n d p r i n t e d materials to drive traffic directly to your property
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S ch e d u l e a n O p e n H o u s e , i f d e s i r e d , u p o n l i s t i n g y o u r h o m e
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G e t fe e d b a ck f r o m R e a l t o r s w h o h a v e s h o w n y o u r h o m e t o t h e i r c l i e n t s
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C o m m u n i c a t e ch a n g e s i n t h e r e a l e s t a t e m a r k e t t h a t m a y h a v e a n i m p a c t o n p r i c e o n c u r r e n t financing
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M e e t w i t h y o u f r e q u e n t l y t o r e v i e w a c t i v i t y o n y o u r ho m e a n d a n a l y z e r e s u l t s
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R e c o m m e n d a r e a l t o r i n y o u r n e w r e l o c a t i o n c i t y i f y ou a r e r e l o c a t i n g
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A s s i s t y o u i n a r r a n g i n g i n t e r i m f i n a n c i n g , i f r e q u i r ed
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Pr o v i d e c o p i e s o f y o u r m u l t i p l e l i s t i n g d a t a , a d v e r t i s e m e n t s a n d i n f o r m a t i o n s h e e t
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Represent you upon the presentation of all contracts and assist in negotiating the best price and terms possible
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Fo l l o w - u p a n d k e e p y o u i n f o r m e d o n a l l m o r t g a g e , t i t l e a n d o t h e r c l o s i n g p r o c e d u r e s w h i l e y o u r home is in escrow
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U t i l i z e t h e e f f o r t s o f 1 3 o f f i c e s a n d o v e r 70 0 s a l e s p a r t n e r s t o s u c c e s s f u l l y m a r k e t a n d s e l l y o u r home
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Provide you with a Dilbeck File to CD which is your electronic copy of all paperwork generated from the completed sale of your home.
S E L L I N G S T R AT E G I E S •
R i g h t Pr i c e – A c c u r a t e p r i c i n g s e l l s a h o m e f a s t e r t h a n a n y o t h e r f a c t o r.
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F i r s t I m p r e s s i o n s – M a k e i t a g o o d o n e . B u y e r s a r e a tt r a c t e d t o w e l l - m a i n t a i n e d y a r d s a n d h o m e s .
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To p C o n d i t i o n – Th e h o m e t h a t s p a r k l e s s e l l s f a s t e r a n d b r i n g s a h i g h e r p r i c e . C l e a n a n d f i x i t . C r e a t e a s p a c i o u s fe e l i n g b y e l i m i n a t i n g c l u t t e r.
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I n v e s t i n S u c c e s s – Kn o w t h e i m p r o v e m e n t s t h a t p a y t h e g r e a t e s t r e t u r n s . I c a n m a k e s u g g e s t i o n s on your home.
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S h o w Ti m e – S e t t h e s t a g e b e f o r e o p e n h o u s e s a n d s h o w i n g s . O p e n d r a p e s , s h a d e s , a n d t u r n o n t h e l i g h t s . I t ’ s i m p o r t a n t t o m a k e b e d s , d o d i s h e s , a n d c l e a n t h e b a t h r o o m s . Th e n l e a v e t h e h o u s e .
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Te a m E f f o r t – C o o p e r a t e w i t h m e a n d o t h e r a g e n t s w h o s h o w y o u r h o m e b y m a k i n g i t a c c e s s i b l e .
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Wi n - Wi n N e g o t i a t i o n s – M o s t b u y e r s a r e i n t e r e s t e d i n a n a g r e e m e n t t h a t i s f a i r t o e v e r y o n e .
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A p p r o a ch – Wh e n y o u r e c e i v e a n o f fe r, k e e p a n o p e n m i n d . B e p r e p a r e d t o c o n s i d e r p r i c e , t e r m s and other details. Responding in a timely manner is in everyone’s best interest.
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S o l d – A d d i n g “ S O LD ” t o y o u r y a r d s i g n i s t h e r e s u l t o f a s u c c e s s f u l m a r k e t i n g p r o g r a m a n d t h e cooperative efforts of sellers, buyers, and realtors.
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P L AT I N U M A D V A N TA G E Wh at i s P l a t i n u m A d v an t ag e ? Th e D ilb e ck R e a l E s ta te P l a t in um Adv a n t a ge ™ is an innov at iv e way of doing busines s t h a t se t s u s a p a r t f r o m o u r c o mpet it ors while g iv ing y ou t he v alue and at t ent ion t hat yo u d e s e r ve . O u r P l at i n u m A d v a n t a g e ™ training g iv es us t he expert ise t hat enables us t o deliv er th e h igh e st le ve l o f s e r vic e to e nsure not only t he suc c ess of y our real est at e t ransac t io n , b u t a ls o th e q u a lit y o f y o u r ex perienc e. Th ro u g h P l a t i n u m A d v an t age , I Will: LI ST E N TO YO U R N E E D S . I w ill d e live r a s e r vic e ex p e r ienc e based on y our needs and want s. E STA B LI S H C LE A R E X P E CTAT I O N S . I w ill exp la in th e r o le s I p la y i n t he sale of y our home and how we will work t og et her. COM M IT I N WR ITI NG. I w ill sig n a se r vic e c o m m it m e nt as my promise t o deliv er on t hose expec t at ions. P E R F O R M T H E S E R V I C E . I will deliv er on my writ t en c ommit ment . S O LI C I T YO U R F E E D B AC K . Yo u w ill r e c e ive a n e m a il s u r v ey from an independent t hird part y c ompany t o c omple te a f te r t h e t r a n s a c t io n . Th e su rv ey will be used t o measure and ev aluat e my performance .
P L AT I N U M A D V A N TA G E A s Yo u r Tr u s t e d A d v i s o r, I will use my spec ialized knowledg e and t raining t o help m a k e se n se o f th e c o m p lex home buy ing and selling proc ess. I will list en t o y our go a ls , a n d r e c o m m e n d t h e rig ht resourc es t o help y ou reach t hem. A s Yo u r E x p e r t N e g o t i a t or , I will effec t iv ely manag e t he buy ing and selling proc ess to h e lp y o u a ch ie ve y o u r g oals. I will be c ommit t ed t o assist ing y ou in g et t ing t he b e s t p o ssib le p r ic e , w ith t h e most fav orable t erms, in t he short est period of t ime. A s Yo u r Sk i l l e d Fac i l i t a t or , I will work t o put sales t og et her t hat st ay t og et her. I w ill o f fe r y o u o u tst a n d in g c ust omer serv ic e, my personal expert ise and a rang e of q u a lity r e a l e s ta te r e s o u r c es.
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P L AT I N U M A D V A N TA G E Wh i l e Se l l i n g Yo u r H o me As Your Re pre se n t a tiv e I Will: •
D e live r a C o m p a r a t ive M arket Analy sis t o assist in dev eloping a pric ing st r a te g y
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C r e a te a n d p r e se n t a det ailed market ing plan inc luding spec ific st rat eg ies, p r o gr a m s a n d b u y e r targ et s
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Recommend
p r o p e r ty
merchandising
and
enhanc ement s
to
maximize
m a r k e ta b ility •
Pr o vid e a w r it te n e st imat e of seller expenses and net proc eeds
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C o m m it t o r e g u la r c o mmunic at ion, inc luding prospec t and market feedback
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M a r k e t p r o p e r ty th r o u g h adv ert ising , direc t market ing , indust ry net working , I n t e r n e t a n d so c ia l m edia
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Pr o vid e c o u n s e l a n d neg ot iat ing assist anc e on all offers t o purchase
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S h a r e f in a n c ia l in f o r m at ion wit h y ou as prov ided by t he buy er, and st riv e t o e n su r e th a t e a ch b u yer is pre- approv ed wit h a lender
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A ssist y o u in m o n it o r ing t he st at us and sat isfac t ion of c ont rac t c ont ing enc ies
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O f fe r h o m e p u r ch a se assist anc e, referral serv ic es, and ac c ess t o c ommunit y a n d p r o p e r ty in f o r m a t ion
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C o n ta c t a n d f o llo w up wit h y ou aft er c losing t o assure t he sat isfac t ory c o m p le t io n o f a ll s e r v ic e det ails
P L AT I N U M A D V A N TA G E D u r i n g Yo u r N e w H o m e S e a rch As Your Re pre se n t a tiv e I Will: •
C o n d u c t c o u n se lin g and informat ion sessions t o ident ify y our needs and g o a ls a n d to p la n a propert y search.
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O f fe r to a r r a n ge p r e - qualify ing or pre- approv al meet ing wit h a lender t o d e t e r m in e a f f o r d a b ili t y rang e and improv e neg ot iat ing posit ion at t he point o f o f fe r.
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C o m m it t o p r io r ity a v ailabilit y for meet ing y our needs and schedule for p r o p e r t y r e s e a r ch a n d showing s.
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Pr o vid e a c c e ss t o c o mmunit y and propert y informat ion.
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C o m p le te a m a r k e t search t o ident ify propert ies c onsist ent wit h y our needs a n d p r ic e r a n g e .
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Pr e p a r e a Co m p a r a tiv e M arket Analy sis for y ou prior t o y ou making an offer.
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Pr e p a r e a w r it te n O f fer t o Purchase on t he propert y of y our choic e reflec t ing y o u r p r ic e a n d t e r m s.
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Pr o vid e c o u n s e l a n d neg ot iat ing assist anc e.
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Pr o vid e a list o f b u ilding , pest and ot her inspec t ors.
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A ssist y o u in m o n it o r ing t he st at us and sat isfac t ion of c ont rac t c ont ing enc ies.
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A c c o m p a n y y o u o n a final walk t hroug h propert y inspec t ion before c losing , if p r o vid e d f o r in th e c ont rac t .
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C o n ta c t y o u a f t e r t h e c losing t o assure t he sat isfac t ory c omplet ion of all se r vic e d e t a ils.
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P L AT I N U M A D V A N TA G E Service Commitment I g i ve y o u m y p e r so n a l c o m m it m ent t o prov ide y ou wit h qualit y, c ust omized serv ic e t o m e e t you r n e e d s . I p r o m is e to k e e p in t ouch wit h y ou and list en t o y our g oals. Yo u m a y c o n ta c t m e a n y t im e f or addit ional informat ion, quest ions or c onc erns. I am here to del ive r va lu e a n d t o h e lp r e lie ve t he st ress assoc iat ed wit h buy ing or selling a home. I c o m m it to y o u th a t I w ill a lw ay s endeav or t o deliv er t he c aring c lient serv ic e t ha t yo u des e r ve a n d t o c o n s is te n t ly exc eed y our expec t at ions.
Li l i a n P h a n
D a te
THAN K YO U Thank you for trusting me to guide, lead and protect you.
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