Business Direction 70 by Distinctive Media Group Ltd

Business Direction

SUSTAINABILITY Issue 70 November/December 2022

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FIRSTWORD

SUSTAINABILITY

ction Business Dire

Sustainability and climate change remain amongst the most important concerns both for businesses and governments around the world. Many companies are increasingly paying close attention to their corporate social responsibility in their efforts to become greener and create positive change within society. LITY SUSTAINABI Issue 70 cember 2022 November/De

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500. Please send all submissions to marketing@hwchamber.co.uk

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Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Challenges for businesses identified in our 2022-23 Business Manifesto included pressure from customers to become demonstrably greener, the switch to more sustainable energy in the years ahead, and the requirement for advice and funding to support businesses to reach their sustainability goals. From more sustainable lighting choices to putting more electric vehicles on the roads, businesses across Herefordshire and Worcestershire are dedicating time, effort and funding into improving their green initiatives, policies and ultimately, a more sustainable future. And with the cost-of-living crisis hitting hard across both households and businesses, there is even more pressure on businesses to look to more energy efficient solutions to carry them through. As we near the end of a vastly challenging year, the HW Chamber of Commerce looks to the future of supporting the Members of the two counties in their quest for more sustainable business operations. Our popular Virtual Sustainability Forum is available to view on our Youtube channel and will return in the new year. We have focused on keeping our Sustainability Hub up to date, so that our Members can access a host of resources to support them in their journey to go greener. We continue to listen to our businesses and work with partners to understand how we can offer business support in this area through our Membership Roundtable Events, the Quarterly Economic Surveys, and regular meetings with businesses.

First Word

Chamber News

Chair’s Report

Business News

Policy News

Business News

Skills

Business News

Chamber Training

22-23

Big Interview

24-25

Cover Feature

Business News

Events

Two Counties

Movers & Shakers

New Members

Business News

International Trade

36-37

People to do Business With

Charity News

Business News

Worcestershire Works Well

Member Benefits

Last Word

24-25

As such, I am delighted to introduce the latest edition of Business Direction entitled ‘Sustainability’. Featuring news stories and advice from businesses within all sectors to support the move towards green initiatives, as well as important updates from the Chamber and our partners, this issue is jam-packed with useful articles for your business. We are delighted to feature Malvern Panalytical’s Big Interview which looks at how they’re driving their sustainability success and a Cover Feature from Crumplebury. Best regards, Sharon Smith Chief Executive of Herefordshire & Worcestershire Chamber of Commerce

Our Patrons are:

November/December 2022

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

CHAMBERNEWS

THE CHAMBER TO HELP DELIVER LOCAL SKILLS IMPROVEMENT PLANS Reacting to the news that Accredited Chambers of Commerce will be leading 32 of the 40 local skills improvement plans (LSIPs), with Herefordshire & Worcestershire Chamber designated as the Employer Representative Body for the Worcestershire Area, and working in partnership with Shropshire Chamber, the Employer representative body for the Marches, Sharon Smith CEO at HWCC, said: “We are delighted that so many Accredited Chambers have been designated by the Secretary of State, including ourselves for Worcestershire and in partnership with Shropshire Chamber for the Marches. “We will bring together local businesses, training providers and a broad range of stakeholders to identify the skills needed to increase opportunities and enable economic growth for the benefit of everyone in the community. “This is an opportunity for employers to shape how their current and future workforce can access the right training to thrive in the modern, more digital and greener workplace.

“Over ten thousand businesses were engaged in the eight Chamber-led trailblazers. Building on this learning and success, we will ensure that planning for local skills is aligned with the job opportunities and growth ambitions of employers. An efficient, network approach will enable the sharing of best practice to

CHAMBER SHORTLISTED IN THE AWARD FOR UK EMPLOYER OF THE YEAR: PLATINUM AT THE INVESTORS IN PEOPLE AWARDS 2022

Herefordshire & Worcestershire Chamber of Commerce is absolutely delighted to share the news that we have been shortlisted in The Award for UK Employer of the Year: Platinum at The Investors in People Awards 2022. In a record-breaking year for entries, with over three hundred organisations involved, this is an outstanding achievement and one that everyone at the Chamber is proud of.

The Investors in People Awards celebrate the very best organisations and individuals from around the world across various organisational, people, wellbeing and leadership categories. Each year hundreds of organisations from the UK and abroad battle it out to take home one of the sought after trophies to show their award-winning commitment to #MakeWorkBetter.

boost outcomes for people wherever they live, work and train. “Closing the skills gap across all regions and sectors will help build all communities, and we are proud to be part of the Accredited Chamber network, at the heart of local growth.”

MACMILLAN COFFEE MORNING On Thursday 15 September, Herefordshire & Worcestershire Chamber of Commerce hosted a Macmillan Coffee Morning at their offices in Worcestershire. People across the UK host their own Coffee Mornings and donations raised on the day are made to Macmillan. Participants can host the coffee morning on any suitable date, and it can be hosted anywhere, at home, in the office, or even online. Last year, the coffee morning event raised over £11 million for the Macmillan charity and the Chamber are helping to increase that figure in 2022. HW Chamber employees raised over £100 for the charity and enjoyed some delicious homemade treats including scones, lemon drizzle cake, tray bakes, plum cake and more!

November/December 2022

CHAIR’SREPORT Mike Forrester, Chair

MIKE FORRESTER: CHAIR’S REPORT It’s great to be able to start with news that affects all businesses: mitigating energy costs and hopefully helping many businesses avoid insolvency. Through a new Government Energy Bill Relief Scheme, the Government will provide a discount on wholesale gas and electricity prices for all non-domestic customers (including all UK businesses, the voluntary sector and the public sector such as schools and hospitals) whose current gas and electricity prices have been significantly inflated in light of global energy prices. This support will be equivalent to the Energy Price Guarantee put in place for households. Excellent news, and I’m hoping there is potential to extend the scheme beyond the six months,

ending March 2023, following a planned review three months into the scheme. Personally, I’ve taken some time out over the last few weeks to get my work–life balance in order, so don’t have a lot of Chamber news to report. The Chamber, of course, continues to deliver numerous events right through the winter months. One notable event was our Board meeting on the 27 September where Ben Mannion, Hewett Recruitment, handed over the Presidency of the Herefordshire & Worcestershire Chamber of Commerce to Mark Smith, Lloyds Bank. Ben has been

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

a Board member for six years, with the last two as President. Many thanks to Ben for his input and support for our local Chamber - he continues to be a Patron Member, so we’ll be seeing him at many Chamber events. A full list of upcoming events can be found on the Chamber website, including the Food and Drink Forum, sponsored by Worcestershire County Council and mfg Solicitors. Find a full list of events here: hwchamber.co.uk/events-and-trainingcalendar/ Until next time, Mike.

BUSINESSNEWS

MATCON INVESTS IN SOLAR PANEL PROJECT TO REDUCE CARBON FOOTPRINT In light of the current crisis, Matcon has decided to redouble its efforts to promote sustainability and protect the environment. As part of this commitment, the company has invested £150,000 in a solar panel project at its offices in Evesham. “This will help us reduce our reliance on fossil fuels and further lower our carbon footprint,” said Stephen Ball, Matcon Managing Director.

Solar panels are only one part of the solution; they are also committed to further reducing their carbon footprint through measures such as LED lighting, a hybrid-only company car policy, waste to energy as an alternative to landfills for waste disposal and compressed air lead checks that resulted in 16 tonnes of CO2 emissions no longer being released to the atmosphere.

The project involved installing 504 solar panels on their south-facing roof. These panels have a maximum output of almost 200 kWh, meaning they will provide a significant proportion of the energy needed to run their business and export surplus electricity to the national grid.

“We are committed to doing our part to protect the environment and to creating a sustainable future. We hope that by investing in solar panels and other environmentally-friendly measures, we can inspire others to do the same,” concluded Stephen.

ELECTRIC VEHICLES: GOOD FOR THE PLANET, AND FOR YOUR POCKET! The sale of new petrol and diesel cars will be banned in the UK from 2030, meaning that the purchase of an electric vehicle is a choice that more people will make. There are significant tax and NIC benefits for businesses considering electric vehicles for company cars. Currently, a 100% electric car incurs no road tax duty. As a company vehicle, an electric car currently incurs a 2% benefit in kind charge. The lower benefit in kind charge automatically generates a lower Class 1A NIC charge which will benefit both employees and employers.

GL WORKING WITH THE HOUSE BUILDING INDUSTRY FOR A SUSTAINABLE FUTURE GL (Green Lighting) has been successfully supplying lighting and alarms to new house builders for over 20 years. More recently, GL has introduced renewable solutions to support the industry to achieve carbon zero targets for a sustainable future. A building regulation implemented to ensure new homes have a lower carbon footprint, has increased the use of solar panels and battery storage systems. GL have developed an energy storage system that harnesses power from the sun to use in the home with excess power stored in batteries.

For heating homes and water, energy efficient alternatives include infrared panels and air source hot water cylinders with rapid heat up times and lower power consumption than traditional systems. GL have opened an E-home showroom on the Great Western Business Park in Worcester with all products on display. Our team can explain how the technology works as well as offer installation and training advice to developers.

100% first year allowances can be claimed on expenditure incurred on new fully electric vehicles, and charging points, to reduce the company’s taxable profits. For expenditure on new charging points between 1st April 2021 and 31st March 2023, businesses can benefit from the super-deduction which offers 130% first year allowances. The Government’s plug in car grant provides grants up to £2,500 towards the cost of an eligible plug-in vehicle. It’s applied at the time of purchase and is usually given as a discount off the purchase price. For further advice on the tax treatment of electric vehicles, please contact us and speak to our specialists. www.ormerodrutter.co.uk

www.greenlighting.co.uk

November/December 2022

SIGNIFICANT CHANGES TO THE MINIMUM ENERGY EFFICIENT STANDARDS The countdown to the next set of changes to the Minimum Energy Efficient Standards (MEES) for commercial property is now less than six months away – and the changes are significant. From 1 April 2023, any letting of a commercial property, whether a new lease or an existing one, will require a minimum energy performance certificate (EPC) rating of E, subject only to a few exemptions. Coupled with this penalties for non-compliance, which will fall on Landlords, are also toughening and can be up to £150,000. To avoid a MEES breach Landlords need to consider now what steps they can take to ensure their commercial properties are compliant. The starting point is to review the existing EPC and its accompanying Recommendation Report which may point out a few easy and straightforward wins that may turn an F Rating to an E. This could include changes to lighting and draught proofing which, coupled with increased energy costs should prove a win win for both Landlords and Tenants who will be under pressure to pay rents. In addition to checking an existing EPC Recommendation Report, Landlords should also check their leases to ensure the lease provides the Landlord with the required rights to carry out upgrading works. Importantly the lease should also confirm who will foot the bill for these

works, from a Landlords perspective it should be hoped that some, if not all, of the cost can be passed on to the Tenant, with the Tenant, as noted above, benefiting from a more energy efficient premises.

welcome increasing energy efficiency will in the longer term add value to property and protect a Landlords interest. A property which is easier to heat will result in reduced energy bills, which will therefore aid its marketability and be a plus point for tenants.

Time is now critical on this and Landlords need to be aware that the direction of travel is towards increased energy efficiency requirements as the MEES tighten further with a minimum of a D Rating required by April 2025.

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TECHADVICE

WHY THE CLOUD COULD HELP YOUR BUSINESS REDUCE ENERGY COSTS With the hike in energy costs, many businesses are having to find new ways to reduce their energy consumption across the board and the cloud could provide an answer. Previously, most businesses have probably not been particularly focused on the running costs associated with their on-premises hardware and software. Your business may not even have looked into exactly how much you are spending on electricity to run your servers 24 hours a day, as well as the lighting and air-conditioning needed to keep everything at the right temperature. However, the amount of energy required to power this equipment represents a sizeable overhead. One way of reducing your costs is by moving from an on-premises IT infrastructure to a cloud solution, which could decrease your energy consumption significantly and could save you money.

Benefits of Cloud over on On-Premise If you have an on-premises IT infrastructure, your organisation’s electricity costs are likely to increase substantially due to the amount of energy required to run all of your hardware and software.

Moving your storage to the cloud and outsourcing to a specialist cloud provider will allow you to transfer the responsibility of running your own hardware and software over to your provider.

provider is more likely to have better resilience in terms of back-up generators and equipment, ensuring your business stays working.

According to Microsoft Corporation and WSP Global Inc., cloud computing is 93% more energy-efficient than on-premises data centres. Furthermore, research by Berkeley Lab and Northwestern University, funded by Google, found that businesses could save between 60% and 85% in energy costs when they change over to cloud-based services.

As specialist cloud providers are dealing with numerous customers, the cost of the energy that they are using to run their servers is shared between their customers so they benefit from economies of scale.

Due to the current energy crisis, the supply of energy may become unstable, particularly over the winter, with the possibility of blackouts in the worst case scenario. If this does happen, a cloud

Businesses could save between 60% and 85% in energy costs when they change over to cloudbased services

’’

How do cloud providers keep costs down?

Since their business is IT, they will be more likely to be using the latest energy efficient servers within their data centre. Moving to the cloud reduces the amount of hardware your business requires, lowers your energy consumption and saves your business money so it is certainly worth considering making the move before the next energy price increase. At EBC Group, we provide the full range of cloud hosting services including private cloud hosting, hybrid cloud hosting, managed cloud services and enterprise cloud services. For more information, contact us at www.ebcgroup.co.uk, email us at hello@ ebcgroup.co.uk or call us on 0121 368 0119.

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POLICYNEWS

QUARTERLY ECONOMIC SURVEY CONFIRMS BUSINESS CONCERN In a period of uncertainty for businesses caused by the cost-of-living crisis, Members of the Herefordshire and Worcestershire Chamber of Commerce were asked to complete our latest Quarterly Economic Survey in the period of late August to early September. The government have also announced a Mini Budget and an Energy Support Package to support businesses this winter. The Quarterly Economic Survey (QES) is the UK’s largest and longest running independent survey of business sentiment, established in 1989. The survey covers specific business issues, UK trade, international trade, business growth, investment, cashflow, confidence and skills. The core objective of the survey and research is to provide the highest quality evidence base and unique insights to inform decision making across UK Government and the wider business community. As we head towards a possible winter recession, businesses outlining their performance and confidence in the survey is vital so the Chamber can lobby central government on businesses behalf. In our survey, 82% of businesses stated energy costs as a concern for businesses. The recently announced six-month support for businesses from the government will provide much needed support. However, some businesses will still struggle to meet their bills despite this government intervention. As a result of these challenges, it is vital that the Herefordshire & Worcestershire Chamber use the data we have collected from this survey to lobby central government for further support for businesses in unprecedented times. The data in this survey raises alarming figures on the financial position businesses may face as we approach the winter, the British Chambers of Commerce (BCC) have predicted we are entering a winter recession. Businesses that in previous quarters showed cause for optimism as we move away from Covid, are now reporting several concerns for their businesses from a decrease in sales to a lack of business confidence in turnover.

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In late August, the BCC sent a comprehensive five-point plan to provide vital support to UK businesses to the government. The plan included the following proposals: Ofgem to be given more power to strengthen regulation of the energy market for businesses, temporary cut in VAT to 5% to reduce energy costs for businesses, covid-style support by introducing Government Emergency Energy Grant for SMEs, temporarily reverse national insurance increases, Government to immediately review and reform the Shortage Occupation List (SOL) to help control wage pressures and fill staffing vacancies. The BCC’s five-point plan is not solely about ensuring support for businesses. It is also about protecting jobs, securing livelihoods, and creating a vibrant and prosperous society for everyone. The BCC said “Through feedback from accredited Chambers of Commerce around the UK, alongside our extensive research and survey work, we know what businesses require now to survive and plan for growth. The regulation of the energy sector for businesses must be strengthened. Businesses also need to receive support for spiralling costs through grant funding and a reduction in VAT on energy bills, along with measures to boost growth such as the reversal of the National Insurance increase and an urgent reform of the SOL to fill staff vacancies.” In late September, former Prime Minister Liz Truss and former Chancellor Kwasi Kwarteng announced a Mini Budget and an energy support package for businesses to ease the pressure on businesses this winter due to rising energy bills and inflation causing mounting problems across the UK.

However, this budget was scrapped by new Chancellor Jeremy Hunt after the economic turmoil that followed Kwasi Kwarteng’s budget. Inflation has risen to a 40 year high of 10.1%. The rise in inflation is driven by the highest food price increases in decades. This is a major concern to employees of businesses that are already struggling to cope with inflationary pressures as well as the rising energy costs to their business. As prices continue to rise, this means added costs for businesses buying materials and products to run their business. Stability was the key message in a new revised budget set by Jeremy Hunt. However, the decision from Jeremy Hunt to cut back energy support from April next year comes at a significant cost for businesses worried about their survival. A clear vision for support for businesses must be a priority for government to relieve the severe pressure this winter. A long-term plan to stabilise the economic environment for businesses must be a priority, with business rates bills rising in line with inflation and increased taxes in April next year. In the current economic conditions, growth for businesses is looking extremely unlikely. In late October, Rishi Sunak was announced as the new Prime Minister after Liz Truss’ resignation. Mr Sunak must calm the economy after a period of worrying uncertainty. In his previous role as Chancellor, Mr Sunak provided support to steer businesses through the pandemic. He must prioritise businesses again to provide a long-term economic plan to enable businesses to flourish and enable growth.

November/December 2022

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WCG APPOINTS NEW CHAIR AND PRESIDENT An international business leader and nationally acclaimed Chamber of Commerce chief executive have been appointed to two key roles at leading Midlands college group WCG. past High Sheriff of the County of the West Midlands 2021.

Anna Daroy, who lives in Worcestershire, has been appointed to Chair the Corporation Board and Louise Bennett OBE, also Worcestershire based, has been appointed as President for WCG.

Louise added: “I’ve always been passionate about the need for people to be supported with learning, development and training opportunities.

Anna started her career with EY, before joining IBM and then becoming Vice President of Mercer Consulting. She was most recently interim CEO/Director General of the Institute of Directors and interim COO of the Government of Jersey. For more than 30 years, she has worked in both the private and public sector, leading organisations and industries through complex and transformational challenges, and is currently a council member of the UK Rural Policy Group. “I’m very excited to have taken this new role and it is an honour to follow Peter Manford, who has done fantastic work for the college group during his time as Chair,” she said. “WCG is rich in what it offers, rich in its staff, its students and its access to

“Our colleges underpin the economy, they are the foundations of everything businesses do – supporting innovation, creativity and much more. Anna Daroy, Angela Joyce and Louise Bennett OBE

local employers. I’m proud to have been appointed as Chair and look forward to continuing to support the development of the group.” Louise Bennett was awarded an OBE for her services to enterprise and led Coventry and Warwickshire Chamber of Commerce as its chief executive for nearly 20 years – a role which has seen her work closely with WCG. She is a Deputy Lieutenant of the West Midlands and is the immediate

“I’m flattered to have been appointed into such a unique role and will be working in partnership with the board and senior leadership team to support the group’s strategic goals and enhance its reputation with Government and national decision makers.” www.wcg.ac.uk

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14/06/2022 13:00 November/December 2022

ABE LEDBURY FAST BECOMING THE WORKPLACE OF CHOICE Herefordshire transport company ABE Ledbury is going from strength to strength in its quest to become the ‘workplace of choice’. In the last few months alone seven members of the team are celebrating various promotions and qualifications. Employees are at the heart of ABE. The company prides itself on providing stability and opportunity for development, whilst ensuring their continued wellbeing – core values that have stood ABE in good stead through three recessions and Covid19, and continues to work well amid the present market turbulence. Every employee – from drivers to customer services representatives - is given the opportunity to expand their knowledge and learn skills within other areas of the business, allowing everyone to

come together and share tasks so that the most urgent jobs can be ticked off quickly and efficiently. Clive Brooks, Managing Director, said: “We used the opportunity in the very early days of lockdown to re-evaluate our needs and we knew that if we took care of our team, the business would take care of itself. “Every employee is offered more training and development opportunities than ever. It’s an ethos that has been embraced by the team. Everyone has continued to work really hard since Covid, pulling together to drive the business forward so that

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

everyone benefits – ABE, our customers and our employees.” Celebrating its 50th anniversary this year, ABE employs 75 people and operates 50 vehicles and 60 trailers. Spanning Herefordshire, Worcestershire, Powys, Gloucestershire and Shropshire, customers include manufacturers of crisps, cider, boilers, packaging and growers of apples and hops. abe-ledbury.co.uk

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BUSINESSNEWS

WYEVALE NURSERIES STARTS WORK ON NEW WATER RESERVOIR A leading British commercial nursery in Hereford has this month started work on a new reservoir to help it capture, save and recycle more water (September 2022). Wyevale Nurseries is creating its new water conservation and storage system at its King’s Acre container site as part of its ongoing sustainability plans and annual environmental targets. Steve Reed, Production Director, Container Division, says: “As water becomes an increasingly fragile resource, we’re delighted to be installing this new reservoir to secure our long-term future. We currently recycle 34% of our water and are building this reservoir to dramatically improve this percentage. “As part of our annual ISO 14001 environmental accreditation, we have regular targets for recycling water and we’re at our maximum. Our last two years figures are similar, averaging at around 35,000 m, which is still about 14 Olympic-sized

swimming pools, but we are going to increase that figure with the extra storage. “In order to recycle more water, we need the new reservoir and gained planning permission to build one just before the pandemic hit, but we’ve only just been able to start work now. It’ll be fully lined and hold 20,000 m³ of water when full. “It will also help us increase our water recycling ability from run-off from structures when we have rain and reduce our reliance on our onsite boreholes. It’s connected to our Container Tree Production site, which means we’ve already had to lay pipe under two roads in readiness for when the reservoir is working and in action. “We’re proud holders of our ISO 14001 environmental accreditation and are always looking at ways of improving and innovating with regards our water conservation.” ISO 14001 is an internationally accredited standard outlining how organisations

can put an effective Environmental Management System in place. It’s designed to help businesses remain commercially successful without overlooking environmental responsibilities and impacts. It can also help firms develop sustainably while reducing the environmental impact of their growth. For further details about Wyevale Nurseries, which is based in Hereford, please call 01432 845 200 or visit www.wyevalenurseries.co.uk.

COMMERCIAL PROPERTY OWNERS AND LANDLORDS NEED TO ACT NOW ON NEW ENERGY REGULATIONS Minimum Energy Efficient Standards were first introduced by the Government in 2018 as part of their aim to achieve net zero emissions by 2050. Energy Performance Certificates (EPC) soon followed, with a grading of A to G to demonstrate the energy efficiency of a building. From April 2023, UK landlords will not be able to grant or renew a policy for a tenant if their commercial property has an EPC rating of F or lower. This applies if you rent, sell or construct a property larger than 50m2. Fines for continuing to let a property from this date will amount

ALUMINIUM SCRAP RECYCLING

to a minimum of £5,000, up to £150,000. And it doesn’t stop there. Commercial properties have to achieve a C rating by 2027 and a B by 2030. So what do commercial property landlords need to do in order to meet these targets? The first step would be to speak to an accredited assessor who will be able to provide an up to date grading on your commercial property. This will help to establish priorities for any work that needs to be carried out. At GJS Dillon our recommendation would be to start planning now.

Total Metal Recovery Limited, a Bromsgrove-based Ferrous, and Non-Ferrous metal recycling and processing specialist, has made a major investment into an Aluminium shredding plant with integrated Eddy-Current separation lines. The family-owned company has taken this step in the light of sharply increasing demand for recycled and low-carbon aluminium. The processed shredded aluminium will be delivered to domestic and European Aluminium Primary and Recycling casthouses and foundries. The end consumers can use the processed product as a substitute for Primary

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For further information contact Mike Sutton, GJS Dillon’s Commercial Building Surveying Director on 01905 676169 or mikesutton@gjsdillon.co.uk.

aluminium and consequently reduce their dependency on high carbon and energy-intensive imports. Recycled aluminium uses 95% less energy than producing aluminium from raw materials. It can also save 97% of greenhouse gas emissions produced in primary production. Total Metal Recovery provides a full range of aluminium waste recycling services to a wide spectrum of manufacturers and its industrial partners include the Automotive and Aerospace sectors. Get in touch at www.totalmetalrecovery. co.uk or call 01527 368080.

November/December 2022

POWER UP MENTOR/MENTEE PROGRAMME Milford Research and Consultancy Limited is thrilled to announce the rollout of the Power Up Mentor/ Mentee Programme that provides training for the mentors who volunteer to help our students in local schools. Two of the first through the programme: MENTOR: Simon Hyde - CEO of Faun Zoller (UK) Ltd and chairman/founder of Power Up Mentor Foundation CIO. MENTEE: Libby McCann - student from Trinity High School and Sixth Form Centre. Simon: “My mentor, Mr Lindsay Porter, grabbed hold of me and put me in the right direction, in a matter of 12 months my grades went from an average C/D to A’s and B’s and he most definitely set me on my way to high school. Mentoring is now a good part of my activities and I truly believe it will help others like it helped me”. Libby: “This experience has offered me many opportunities ranging from; creating an open and collaborative relationship between my mentor and I, to taking on new responsibilities to push my skills further.”

BECOME A MENTOR TODAYPROFESSIONAL MENTOR SCHEME FOR OUR FUTURE WORKFORCE

Simon Hyde

Libby McCann

The programme is “Institute Approved” by the Institute of Leadership and Management and offers the unique provision of professional membership qualifications for mentors and mentees.

by offering one-to-one mentoring and shall be provided to learners of all ages in schools and colleges.”

The Power Up Mentor Foundation CIO (Charity reg. 1200077) formed in August 2022 with the purpose: “… to provide mentoring for various types of learner in schools and colleges, from business leaders and other members of the community. This shall be achieved

For more information or to find out about becoming a mentor for your local school: Contact Dr Robert Milford on: (01386) 335878 or email: robertmilford@milfordresearch.co.uk Milford Research and Consultancy Limited is the training provider for the Power Up Mentor Foundation CIO and all mentor/ mentee applications are approved by the Power Up Panel.

Mentor gets professional recognition Simon Hyde, CEO at FAUN Zoeller (UK) Ltd, was thrilled to announce that he had received the “POWER UP” mentor programme official Institute of Leadership and Management membership status. He also said, “As I have mentioned many times, I’m a great believer in supporting the next working generation. This scheme is all about providing opportunities for students to learn, gain experience, knowledge, and help from professionals who have experience of working life.”

Mentee gets professional recognition A Year 13 student at Trinity High School and Sixth Form Centre in Redditch, Libby McCann, has just completed her “POWER UP” mentee requirements to be awarded community membership from the Institute of Leadership and Management and the Power-up Business Mentor Programme, which is in operation at Trinity High School. The Power-Up Mentor/Mentee Programme training is delivered by Milford Research & Consultancy Ltd on behalf of the Power Up Mentor Foundation CIO (Charity reg. 1200077). The programme helps business leaders to become professionally accredited mentors for student mentees aged 14 to 18. The school students also have the opportunity to gain professional recognition through the programme. To find out how you could become a professional mentor for your local school Contact Dr Robert Milford on: (01386) 335878 or email: robertmilford@milfordresearch.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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SKILLS

NEW ADDITION TO GJS DILLON’S RESIDENTIAL SURVEYING AND VALUATIONS TEAM WILL STRENGTHEN LOCAL OFFER GJS Dillon’s Residential Surveys and Valuations department has been strengthened by the addition of a new experienced surveyor. Piers Thompson, who is a qualified Chartered Surveyor and Member of the RICS, has joined The House Surveyors as an Associate Director. Piers is from Worcestershire and attended Bromsgrove School. Having worked for a large multi-national Corporate Residential Surveying practice, he now wants to make the most of his local knowledge and enhance GJS Dillon’s offer to home buyers. GJS Dillon’s Residential Surveys and Valuations services include the RICS Home Valuation Level 1, RICS Home Surveys Levels 2 and 3 and valuations for purchase, matrimonial, reinsurance and probate purposes. Piers is one of three Chartered Surveyors at GJS Dillon covering Worcestershire, Herefordshire, Gloucestershire, the Cotswolds and the wider West Midlands. Jonathan Mountford, GJS Dillon’s Director of Valuations and Professional Services said “We’re very pleased to welcome Piers as a member of our team. We are still seeing a lot of activity on the housing market with plenty of relocations to Worcestershire from other parts of the

country. So Piers’ expertise in properties in Worcestershire and the West Midlands will prove extremely useful for homebuyers” Mr Thompson said: “I’m delighted to be joining the GJS Dillon Residential Surveys and Valuations team and helping them expand the surveying business in Worcestershire and surrounding counties. Working for a local consultancy really

appeals to me, and I’m attracted to GJS Dillon’s core values of integrity, honesty and teamwork. I’m particularly looking forward to becoming a member of the Worcestershire business community” For further information regarding GJS Dillon’s Residential Surveys & Valuations department see www.thehousesurveyors.co.uk or call 01905 28684.

RECRUITING IN 2022 WITH HAZELTON MOUNTFORD Simeon Chapman, Director, talks about the changing world of recruitment.

days and short tests to gauge the level of interest and suitability that new recruits might have to the role and existing ethos of the company.

Whether a hangover from the pandemic or simply a change in the way we all think about work, the local brokers are adapting to the changes they’ve experienced whilst expanding their business. Instead of simply advertising roles on Indeed, there are now many ways in which employers can look to entice new recruits onto their team. Hazelton Mountford have changed up their process and now include a whole tranche of benefits. These include generous pension contributions, Life Assurance for their families’ benefit along with extended long-term sick pay benefits. The growing team also have access to the ‘Perks at Work’ scheme and Group Private Medical scheme, employee

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With a number of vacancies including a Chartered Insurance Apprenticeship on offer, now’s a great time to join the team.

charity fundraising matching, social events throughout the year and their Birthday day off, with most of the enhanced benefits kicking-in after employees have been with the firm for two years. Not only that but the senior management team have also learnt to adapt and now use methods like speaking to previous employers, trial

Simeon says: “We welcome the opportunity to chat with everyone who’s interested in the roles available and who have a passion for working within insurance. Feel free to connect with us.” More about working at Hazelton Mountford can be found on the dedicated careers page. If you’d like to chat more about a career in insurance and the benefits of working at Hazelton Mountford, please call 01905 611951 and ask to speak with Gordon, Jake or Simeon.

November/December 2022

BUSINESSNEWS

GENERATE ENERGY AND INCOME The energy crisis is all over the news and the recent mini-budget has done little to assuage the fears of many. Chances are the next news article might be about the ongoing battle with climate change. Turning our attention to alternative, cleaner energy sources has never been so important.

CORPORATE SOCIAL RESPONSIBILITY

It may be the perfect time for owners of brownfield sites to consider developing an otherwise under-used plot of land into an energy generation and storage facility. Such an owner could receive rental income from an energy generating tenant whilst supporting the alleviation of the energy crisis and promoting the latest green methods.

the grid connection process and anything else specific to the site.

Here at mfg we can assist with key steps such as negotiating the land agreements, dealing with any adjustments required to existing occupational arrangements, reviewing

For more information or to ask any questions, Chamber members can email Phil Hunt at mfg Solicitors through, phil. hunt@mfgsolicitors.com.

Now is the ideal time to get involved with this fast-growing and fast-changing market.

CYBER SECURITY SEMINAR Businesses from across the region learnt about the latest cyber threats and how to prevent them at EBC Group’s recent cyber security seminar. Businesses from across the region learnt about the latest cyber threats and how to prevent them at EBC Group’s recent cyber security seminar. “SME businesses are facing an unprecedented level of threat and as a leading managed service provider, we protect our customers against cyber attacks with full cyber security packages. We are running these cyber security sessions to help businesses stay informed of the risks and how

they can mitigate them.” Mike Cook, COO, stated. EBC Group will be holding a range of cyber security seminars in the future so keep an eye out for further information. If you would like some advice on cyber security and how to ensure your business is protected, contact them at www.ebcgroup.co.uk/get-in-touch, email at hello@ebcgroup.co.uk or call them on 0121 3680119.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The concept of Corporate Social Responsibility (CSR) has been banded around for many years and whilst some have taken it seriously, for many it was seen as a “box-ticking” exercise. However, as the UK labour market continues to battle against a perfect storm of tight candidate availability and levels of demand that have not been seen before, employers are having to think long and hard about how they attract and retain talent. The factors that candidates take in to consideration when making a career decision have moved way beyond just salary and benefits, and this notion comes in to particularly sharp focus when one looks at millennials and the generations that have followed. Individuals are now interested in the “Why” of a company, what is it that they stand for, what are they here to achieve, what is their mission? A 2021 McKinsey report stated that about two-thirds of millennials take a company’s social and environmental commitments in to account when deciding where to work. Developing and delivering a coherent CSR strategy is more than ticking a box, instead is has become a key part of an organisation’s approach to recruitment and workforce planning. Furthermore, there is the real need for this strategy to be authentic. The sheer volume of information online and the immediacy of the way in which social media can make a story “go viral” means that people quickly figure out if a company is acting disingenuously. Every business, from SME to multi-national conglomerate, can act on CSR and use it to engage and retain employees – and interestingly customers too. It doesn’t have to be a chore, it just has to be genuine. Choose something important to the people in your business and allow them to embrace how it becomes part of your culture moving forwards. For more information on developing a CSR strategy as part of your approach to recruitment and workforce planning please get in touch on 01905 613413 or ben@hewett-recruitment.co.uk.

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Auditel Sustainability ad.qxp_Layout 1 22/09/2022 11:44 Page 1

FOCUSONSUSTAINABILITY

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energy use, vehicles, charging points, staff commuting, your import and supply system - and much, much more. Don’t get left behind... Call us now to enrol. Since energy and fuel costs are rising sharply, you’ll not only reduce your carbon footprint but save money, too.

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November/December 2022

FOCUSONSUSTAINABILITY

SIX MONTHS TO SECURE YOUR ENERGY FUTURE As the Government’s Energy Bill Relief Scheme begins, businesses will see their energy bills discounted in order to cap the wholesale cost of electricity and gas. However, the scheme is currently only available until March 31st 2023 and still represents an increase in energy costs from before this crisis hit. Afterwards, the government will replace universal support with targeted relief for vulnerable industries, so the majority of businesses should be looking at this as a temporary fix, not the complete solution to this crisis. The longer term answer lies in becoming more self-reliant and accelerating the adoption of renewable energy solutions such as solar PV, battery storage, heat pumps and electric vehicle charging. This will protect businesses from the potential damage of future price rises, which are expected to stay at inflated levels for many months to come. The good news is that renewable energy systems have never been more affordable.

In addition, more support is available for SMEs looking to invest in sustainable energy solutions. What’s more, as prices continue to go up, the payback periods on renewable energy systems get shorter and shorter, with many commercial installations now looking at a 2-3 year ROI. The clock is ticking and six months isn’t very long in business planning terms, so it’s important to take advantage of this time to make the right decisions for your future. Herefordshire-based Caplor Energy have a five-star Trustpilot rating and are Solar Energy UK and MCS-certified members. Their friendly, enthusiastic team have a proven track record of successful installations across a wide

range of commercial properties, and pride themselves on their professional approach to developments large and small. Get in touch today at www.caplor.co.uk to discuss your options.

6 months to secure your energy future Protect your business now from continued price rises by investing in renewable energy today!

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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FOCUSONSUSTAINABILITY

SUSTAINABILITY OF HARGASSNER BIOMASS HEATING SYSTEMS The brand Hargassner has been on the market for more than 38 years. With over 140,000 satisfied customers around the world, it has made a name for itself as a pioneer in environmentally friendly heating with renewable wood energy. After four decades, Hargassner stand for innovative, intelligent wood chip, pellet and firewood heating technology with the lowest emission values and the greatest efficiency. Because of this we are seeing an increase in popularity and demand for our biomass boilers.

BOILERS FOR EVERY NEED Modern biomass heating systems stand for cleanest combustion and highest efficiencies. Hargassner pellet boilers are available from 6 to 550 kW and cover the needs from small residential units and weekend homes, single-family homes, apartment buildings, hotels in addition to small to big businesses. Hargassner is also offering wood chip

boilers ranging from 20 - 2500 kW with various burning technologies for various fuel specifications. Beyond that log wood boilers from 20 - 60 kW as well as combined heating systems for logs and pellets round their portfolio up. Hargassner also offers a comprehensive range of accessories for heat storage systems, fuel storage, filling systems, filter technologies, etc.

HARGASSNER: PERMANENT INNOVATIONS Intensive research has been carried out in recent years on the further improvement of Hargassner biomass heating systems: e.g., low electricity consuming components for our boilers and accessories. From

the ignitor to the drives, it is vital for us to reduce the power consumption to a minimum by using high quality products and an optimised usage of those. For more information: www.hargassner. com/at-en/biomass-heating-systems/

SUSTAINABILITY

REDUCE OUR CO2 EMISSION NOW

BIOMASS HEATING SYSTEMS FROM 6 – 2500 kW

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November/December 2022

BUSINESSNEWS

BISHOP FLEMING LAYS FOUNDATION FOR WEST MIDLANDS GROWTH Leading accounting, audit, tax, and advisory firm Bishop Fleming has invested in plans to grow its West Midlands presence as part of an ambitious business strategy. The firm posted impressive financial results in 2021-2022, seeing fee growth rise by 19%, with the Worcester office contributing with 30% growth of its own. Chris Walklett, Partner, and lead for the Worcester office said: “We are delighted with our recent financial results as we look forward to further growth. We are mindful of the economic challenges that lie ahead but we are nevertheless optimistic for our future and will be supporting our clients to meet those challenges head on.” Choosing to build its growth from its Worcester base, the firm has recently completed a full refurbishment of its existing office, designed to combine the beauty and heritage of its location next to the Cathedral, with a modern, flexible, agile working environment, and the latest innovative technology. Partner Rob Pearce, who led the project said: “Our people told us that our central location in the city was important to them. Refurbishing our existing office has

apprentices and expects its headcount to reach nearly 500 this year.

Councillor Marc Bayliss with Chris Walklett and Rob Pearce of Bishop Fleming

Councillor Marc Bayliss of Worcester City Council added: “We are delighted that Bishop Fleming has chosen to continue to drive its future West Midlands growth from its Worcester office. As one of the leading employers in the city, and advisors to many clients in the region, this signals a deep commitment to, and confidence in, our local economy.”

allowed us to maintain our presence in the city centre, a pinpoint for our clients and contacts. The transformation will provide a platform for our people to work smartly and efficiently for the benefit of our clients and community.”

Chris added: “The investment in our office is just the first step in our plans to grow our business, our people, and our client base. I encourage any potential clients who would like to work with us, or talented people interested in working for us, to find out more about our exciting plans.”

The firm currently employs over 460 people, including 37 partners, across its seven offices in the West Midlands and South West. In September, it welcomed a further 60 graduate and school leaver

Bishop Fleming is currently one of the largest independent accounting and advisory firms in the UK. It has been recently ranked 14th in the UK’s Top 100 Apprenticeship Employers rankings.

CITY SIGNS COMBAT GRAFFITI WITH NEW SIGNAGE FILM City Signs once again demonstrate their drive to embrace new technology by launching a cutting-edge anti-graffiti signage film. The new film not only provides a barrier to spray paints, but it also acts as a repellent, stopping it in its tracks, ensuring a wipe clean finish. The new Aslan anti-graffiti signage and banner range of films from City Signs, has already gained much interest from schools, public transport and shopping centres, as areas in our community that are most prone to vandalism. The unique film can be applied onto smooth or rough surfaces and prevents the graffiti from even being finished. With the paint being repelled, it is easily removed with a damp microfibre cloth, should any residue remain. Darren Wilkins, Managing Director at City Signs says, “We are really pleased to be adding the new Aslan anti-graffiti film to our range of signage products. The

durability of our signage is so important to us and helping our customers to save money long term is always a key focus. Any way we can help protect our products from vandalism is a proactive step forward”. Vandalism is a particular issue in train stations, waiting rooms, bathrooms, lifts and carparks, costing millions of pounds a year in cleaning and replacement graphics. Having a solution that will cover smooth, rough, indoor and outdoor public spaces, will both address the financial impact of graffiti and will enhance the aesthetics of our local community. As Worcestershire’s leading signage display specialists, City Signs are a multi-award-winning family business, priding themselves on providing high impact solutions with the highest level of service. Their Headquarters at the Ball Mill Top Business Park, Hallow, has

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

seen investment in the latest technology at their printing facilities, where the business continues to grow and flourish. For more information about the new anti-graffiti signage from City Signs, please contact the team on 01905 640 007 or email info@citysigns.co.uk.

New anti-graffiti signage from City Signs

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CHAMBERTRAINING

“BE THE CHANGE YOU WISH TO SEE IN THE WORLD.” – MAHATMA GANDHI

The 2030 Agenda for Sustainable Development was implemented by UN members at the United Nations Sustainable Development Summit in 2015. It provides a bold, universally agreed, shared plan for the world we want to see by 2030 and is based on 17 Sustainable Development Goals. These goals aim to deal with a wide range of issues that challenge both developed and underdeveloped countries around the world. Sustainability covers 4 key areas: Economical, Environmental, Human and Social. These are known as the four pillars of Sustainability. To ‘be the change’, we need to ensure that we are aware of the goals set, and that our businesses can implement change through integrating those goals across all business operations. Many businesses look to achieve this by minimising excessive waste, reducing their carbon footprint, providing a safe working environment for their employees, and offering a respectable living wage. One of these goals is Quality Education, and we know that a healthy attitude to lifelong learning promotes growth for your business, improves customer satisfaction and increases employee contribution. Which, therefore, leads to retention of your people and an engaged, motivated and happy workforce. We can all play our part by providing access to training and development to our ever changing inclusive and diverse workforces. There are a number of training methods available to develop others, be it apprenticeships, graduate training programmes, corporate based training or continued professional development

(CPD) to name but a few. Building our knowledge, skills and experience allows businesses to contribute and show commitment to that goal at a local, national, and even global level. As part of our ‘Quarterly Economic Survey - Quarter 3’, we at the Chamber were interested to learn of all the current challenges facing businesses, and the opportunities available to develop their teams. The survey identified that retention and recruitment of staff was the main reason for implementing training. However, 22% of businesses experienced a decrease in UK sales this quarter, (August – September) this has increased from 14% last quarter. In recruitment, 56% of businesses attempted to recruit staff over the last quarter (May-June), and of those 73% experienced recruitment difficulties. So it is understandable that training budgets may be reduced due to the pressures of ever-increasing rises in energy bills, inflation and interest rates. Therefore now more than ever, it’s important to have the right training programme in place, delivering the right training for your business. Whether you need a one-off course to solve an immediate skills gap, or a longer-term training provider to deliver a series of training solutions, we can meet

your needs. All Chamber Training courses and bespoke solutions are delivered to the highest standards by professional and highly qualified trainers and consultants, and the Chamber Training Team are renowned for going the extra mile to ensure all clients and delegates receive first class service. We are always keen to hear about your training needs and how we can look to support your business. For further details on our training courses, services, and facilities get in touch at training@hwchamber.co.uk HEREFORDSHIRE BUSINESSES! We invite you to take part in our Herefordshire Training questionnaire by scanning the QR code on the left. Help us understand how we can best support your business and have your say about our Hereford training courses currently on offer. Want to collaborate outside the office? Our room hire service could be the answer! Our training rooms are spacious and well-equipped. Situated 5 minutes away from Junction 6 of the M5 they are suitable for meetings, away days, your training sessions or even just some thinking space.

All courses can be found here: www.hwchamber.co.uk/training. Can’t find what you are looking for? Email training@hwchamber.co.uk with your course suggestions.

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November/December 2022

CHAMBERTRAINING NOVEMBER DATES 2022 Stress Management and Resilience Tuesday 8 - 9.00am-12.30pm £90+VAT Members £110+VAT Non-members Location: Online Creating a Customer Care Culture Wednesday 9 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Online

Successful Telesales Monday 14 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

Introduction to Microsoft Excel Tuesday 15 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

NOVEMBER DATES 2022 Emergency First Aid at Work Wednesday 23 - 9.00am-4.30pm £90+VAT Members £110+VAT Non-members Location: Worcester

IOSH Managing Safely® (4 day) Tuesday 29 - Friday 2 December 9.00am-4.00pm £495+VAT Members £595+VAT Non-members Location: Worcester

7 Steps to Closing the Deal Tuesday 29 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

DECEMBER DATES 2022

An Introduction to Digital Marketing & PR Tuesday 15 - 9.00-11.00am FREE for Members £110+VAT Non-members Location: Online

Manual Handling Thursday 1 - 9.00am-4.00pm £90+VAT Members £110+VAT Non-members Location: Worcester

Search Engine Optimisation Tuesday 22 - 9.00am-12.30pm £90+VAT Members £110+VAT Non-members Location: Worcester

Intermediate Microsoft Excel Tuesday 6 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

Conducting Effective Team Appraisals Tuesday 22 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

Managing Performance in the Team Tuesday 6 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

DECEMBER DATES 2022 Communicating for Success Wednesday 7 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester HR for the Non HR Manager Thursday 8 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester Effective Time Management Monday 12 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Online Mailchimp & Email Marketing Tuesday 13 - 9.00am-12.30pm £90+VAT Members £110+VAT Non-members Location: Online Assertiveness and Confidence at Work Tuesday 13 - 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Location: Worcester

Whilst we’re continuously expanding our offering, please get in touch if there are any training courses you would like the Chamber to deliver in the future. All up to date courses can be found on our website: www.hwchamber.co.uk/events-and-training-calendar. Delegates have now been welcomed back to the Chamber office for our potfolio of training courses. For more information on any training courses, please see the website or email the training department training@hwchamber.co.uk.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BIG INTERVIEW

GOING GREEN IS A WINNING FORMULA FOR SCIENTIFIC INSTRUMENTS EXPERTS Malvern Panalytical are ‘big on small’. This eye for detail has made them a world leader in scientific analytical instruments and services. It’s also driving their sustainability success, as Karen Southern discovers.

The whole company is learning about bees. Based on the belief that no idea is too small to make a difference, their Malvern site has become home to a thriving bee colony, to help improve local diversity and hopefully produce their own honey. Software engineer and green champion Clare Fenwick-Hyde explains: “Having bees might not be necessarily measurable in terms of what’s good for the company. But we all know their importance in the food chain -- after all, if there are no pollinators, there’s no food!” Malvern Panalytical is determined to help shape a greener future. They aim to reach net zero emissions in production, premises and energy use by 2030, and extend this to their value chain by 2040. At local level, they’ve already hit the ground running. Most of their main locations now have a Green Team comprising of volunteers and colleagues from various departments - engineers, scientists and manufacturing staff - headed by a Green Champion with the autonomy and budget to make meaningful change. Since starting their dedicated net zero journey, everyone in the company has been

The Queens Green Canopy - Souvenir Square

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Software Engineer and Green Champion, Clare Fenwick-Hyde

Isla Buchanan, Sustainability Steering Group member

motivated to make those small changes that make a really big difference: from switching monitors off, turning heating down and using reusable mugs; to finding out what each team needs in terms of energy and where efficiencies can be made. There’s an e-bike loan and purchase scheme, a pool of EV cars with free charging points, and competitions for colleagues who commute by bikes. The latest green news is shared regularly, and colleagues have access to the Giki Zero app, offering handy hints on everything from sustainable travel, food and waste to investments and finance.

Global Sustainability Director, Erica Kostense

By showing so much commitment and enthusiasm, the company was a deserved winner in the ‘Excellence in Sustainability’ category at this year’s H&W Chamber Awards. It is now in the running for the Planet Saver - Green Business of the Year category at the British Chambers Business Awards and has applied for a Queen’s Award for Sustainability. Taking a science-based approach has certainly paid off says Isla Buchanan, a member of the Sustainability Steering Group. “We have been committed to sustainable good practice from our first ISO14001 audit in 2007, by building a

The e-bike arrives at Malvern Panalytical

November/December 2022

BIG INTERVIEW

The company site is home to a bee colony.

framework which validates our work in environmental management.

stay relevant and be very much aware of how the world around us is changing.

introducing variable speed controls on our air handling units.”

“Since then, it’s been steady, continuous improvement. In 2020, an external company carried out an audit to establish a validated baseline for our net zero journey; from there we drew up specific targets to make measurable improvements, and we’ve never looked back.”

“It’s important to stay attractive as an employer. We are all mindful of the costs we make and try to be smarter in our energy use without compromising our values. There are many positives to be found, and we are totally committed to protecting and developing our sustainable values.

Erica Kostense, the new Global Sustainability Director, agrees. “Sustainability is absolutely embedded throughout the company now, thanks to the hard work of colleagues like Clare and Isla and all the green teams. My role is to build on the great groundwork already laid and be a central point of contact providing even more strategy and direction to the business.”

“We are measuring our global carbon footprint, and everyone is contributing to this effort. Bringing all that passion and knowledge together is crucial to create the ‘bottom up’ effect which really makes a difference.”

Just recently, Malvern Panalytical held their first sustainability forum in partnership with other like-minded businesses. Clare explains: “A recently retired employee from the Environment Agency presented compelling information about the local impact of climate change in terms of things like flooding and drought, which was a real eye-opener.

While uncertainty undoubtedly pervades the UK economic outlook, Erica is adamant that the focus on sustainability won’t waver. “That would be a missed opportunity and a risk in itself. We must

Clare agrees: “Having volunteers from all corners of the business has picked up details that might otherwise have been overlooked, for example, our production team have offered invaluable insights into improving recycling and waste management. Another suggestion from a team member resulted in an initiative saving thousands in energy costs, by

“But we can achieve so much with the support of our neighbours; for example, lobbying the council for better cycling infrastructure. Or we can set up a car sharing scheme among all the businesses with a bigger pool of people. The feedback was great, and it’s looking very promising.” Erica concludes: “Building even closer alignment with our clients and suppliers is also a big part of our sustainability journey. We are all important in shaping our journey to a greener future.” More details are at malvernpanalytical.com.

We are measuring our global carbon footprint, and everyone is contributing to this effort. Bringing all that passion and knowledge together is crucial to create the ‘bottom up’ effect which really makes a difference. Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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COVERFEATURE

CRUMPLEBURY: A CORPORATE EXPERIENCE LIKE NO OTHER Elite events venue Crumplebury offers the chance to do exceptional business in an extraordinary setting.

Conference in the Grand Hall

The Art Gallery function room

The Drinking Trough

Joe Evans, MD and founder of Crumplebury, likes to do business differently. Before taking over the running of the Whitbourne Estate in Herefordshire, he enjoyed a successful career in international finance -- and experienced more than his fair share of long hours spent in dull conference and meeting rooms. On his return to the Estate in 2011, Joe and his wife Keeley continued the family tradition of high-quality organic farming and forestry management, before “cutting their teeth” on their first hospitality venture - Green Cow Kitchens. This former piggery started life as a pop-up family affair and is now an acclaimed fine dining restaurant, focused on seasonally sourced, locally produced food and drink. The restaurant’s success gave them the confidence to pursue a much bigger dream, and Crumplebury opened its doors just before Covid struck. It’s a stunning multi-use venue set in 1,500 acres of idyllic woods and farmland on the private Estate, but with easy access to the M5 and excellent rail and air links. (It even has a helipad!) With 11 luxury bedrooms, three beautifully curated meeting and function spaces, state-of-the-art facilities and dining led by a Michelin-starred consultant chef, it represents the perfect holistic corporate getaway. Crumplebury hosts a wide range of events, from executive meetings and informal client dinners to car launches, promotions and awards evenings catering for up to 200 guests. The H&W Chamber has also held training events here.

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Most importantly, the Estate’s signature eco-touches can be found everywhere in its unique blend of indoor and outdoor meeting spaces. Sustainability is a huge passion for Joe and remains at the heart of day-to-day operations. While conceding the term is a “bit over-used now in hospitality circles”, the Estate’s green credentials do actually stretch back the entire 160 years of its existence. Joe explains, “We have always been acutely focused on sustainable farming and maintaining the highest possible land management standards. “Making a positive contribution to the environment is part of our mission statement and forms a fundamental part of this project. “First and foremost, our whole approach to food is anchored on what we produce, whether it’s farmed or foraged in our fields, orchards and hedgerows. If we can’t grow it, we rely on our regional suppliers: the Vale of Evesham and Worcestershire and Herefordshire are the nation’s fruit and vegetable basket after all! Our policy is to celebrate what’s seasonal and as local as possible.” This meticulous approach and care for the environment can be seen throughout Crumplebury. “It’s designed to a very high standard and requires very little energy to heat up and cool down,” Joe adds. “Our heating system and our water supplies are entirely off grid. We generate all our heating from forestry woodchip and have our own borehole for water, which we filter ourselves. We also avoid single-use plastics.

“Operationally it can be quite complex to deliver a consistently high level of customer refinement, but it’s a strategy we are totally committed to. Sustainability is right at the top of the tree!” Joe’s green electricity aspirations have been tempered by the financial fallout of repeated lockdowns, and he is carefully weighing up the benefits of available renewables. “For now, we are still reliant on electric lighting, but we must make sure the technology is right for us. Electricity’s not a massive part of our energy consumption, but it’s a work in progress.” Joe is also very mindful of the carbon footprint left by guest travel, hence the launch of the Crumplebury Carbon Canopy. “Our carbon offsetting scheme starts this winter. We’ve allocated an area of forest roughly the size of six football pitches where corporate clients can sponsor tree planting specific to their events. “They can then use the what3words app to identify their trees in perpetuity. It’s entirely voluntary but a great way to offset our customers’ travel impact.” An outdoor boardroom is also being created in the forest. Ready next spring, it will offer all the conveniences of the traditional boardroom, but in a setting like nowhere else. “Our plans are a continuation of what we’ve always done: making the most of our beautiful Herefordshire countryside home while creating a working environment with a difference,” Joe concludes. Find out more about a corporate break from the norm at crumplebury.co.uk.

November/December 2022

BUSINESSNEWS

IS IT THE BOTTOM-LINE OR A POSITIVE WORK EXPERIENCE THAT MATTERS MOST IN BUSINESS? One piece of advice that stands out for me was when I was told, by a business mentor, that I was ‘naïve’ to think that I could only work with people whom I respected. But where do you draw the line and go with your gut?

Over the years, I’ve enjoyed - and endured counselling, mentoring, business coaching, leadership development, business mentoring, worked with a management consultant and taken advice from an angel investor as well as family, friends and well-meaning clients. I’ve networked, spoken at events and hosted a successful networking group, before, during and after Covid. I’ve written countless columns and interviewed many business leaders over the years.

The model for my business is disruptive. Pay-as-you-go PR really causes radical change in the marketing industry - the definition of disruption. The established public relations market is known for its more traditional retainer model and schmooze. We don’t do it like that. We’re straight-talking, hardworking professionals who manage outsourced marketing for SME’s across the two counties. We also manage interim campaigns for busy businesses who want extra support at busy times. Some love the freedom and some don’t. We love the excitement of a new challenge and doing

our best for businesses who are in need of support. Like it or loathe it, pay-as-you-go really works for us and, more importantly, for our clients. It allows them to pick and choose when they want to tap into marketing to suit their business needs. It’s not that I’ve wanted to be disruptive, it’s just I’ve seen a chance to do something differently - that works. So, in summary, I prefer to work with like-minded people - both clients and associates - and don’t feel that’s naive. More than that, it’s not only a way that works for me and my business, I believe that it’s the way forward in many businesses. Is there, perhaps an intuitive link between working with the right people and a positive work experience? Can you have both? I think so, do you?

JULIE FINCH, HAY FESTIVAL CEO Julie Finch is CEO of Hay Festival, the world’s leading literary charity bringing writers and readers together in events to inspire, examine and entertain globally. Based in the Festival’s head office in Hay-on-Wye, Wales, Finch joined the charity in August 2022 to lead a new organisational strategy, working to enhance the organisation’s national and international standing, reach, impact, engagement with existing and new audiences, and its long-term sustainability. As a cultural leader, Finch is a passionate advocate for the arts in Wales and around the world with experience spanning the charity, private and public sectors.

With over two decades of experience in the cultural sector, Finch’s achievements have included developing and leading the revisioning programme and 10-year strategy for Compton Verney Art Gallery and Park, setting up a cultural trust in Cheltenham, developing the concept for the new museum for Western Australia and reframing Bristol Museums Galleries and Archives around audiences. Whether conceptualising new museums (M Shed, Boola Bardip) or leading ambitious cultural change programmes (Cheltenham Trust, National Football Museum), Finch has been a champion of strengthening and modernising venues, engaging with audiences and partners

and contemporising interpretation and visitor experiences. A member of Arts Council England Midland’s regional council, a former member of National Council, Arts Council England, Committee Member of the National Lottery Heritage Fund in the Southwest, Finch is a qualified executive coach and mentor, an experienced board member and is committed to enabling the sector to grow to meet the needs of 21st century audiences.

SOLICITOR SAM WINS PRESIDENT’S AWARD

Samantha Lloyd, Partner and Head of Wills and Probate at SME Solicitors has won the President’s Award in last week’s Worcestershire Law Society awards. The Worcestershire Law Society (WLS) runs its awards annually and this is a discretionary award given to a recipient who is deserving of special recognition. The decision, even though

it is called the President’s Award, had the unanimous support of the judging panel.

President of the Worcestershire Law Society Andrew Chandler commented:

Samantha Lloyd was awarded this special category win in recognition of her ability to successfully combine her role as Head of Department in a busy, city centre law firm, with her child’s diagnosis of a very serious illness in the depths of a pandemic, and the associated problems of dealing with hospital visits and treatments during that time, alongside the emotional and physical toll.

“Samantha demonstrated extraordinary commitment and determination in continuing to serve her clients and work with her supportive colleagues during a prolonged period of personal difficulty, which was itself exacerbated by the pandemic. The WLS rightly recognised these qualities in Samantha and she is thoroughly deserving of the President’s Award 2022.”

As the Head of her department, Sam demonstrated determination to continue to serve her clients’ best interests, to hold the fort and to lead her team, even if that meant working and conducting Partners’ meeting remotely from the hospital bedside. Sam’s team has described her as an inspiration.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Sam Lloyd added: “I am honoured to receive this award; thank you to all the judges. I must recognise the unerring support of my fellow Partners at SME Solicitors and of our team here, who have been by my side throughout.” SME Solicitors is a full service firm of solicitors based at 8 Sansome Walk, Worcester. For more information, please visit www.smesolicitors.co.uk.

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PAYCARE AND KALEIDOSCOPE PLUS GROUP WORKING TOGETHER TO HELP SUPPORT MENTAL HEALTH A collaboration between two health and wellbeing organisations will see Paycare partner with Kaleidoscope Plus Group (KPG) to deliver accredited mental health training courses. The organisations have always recognised their shared aims, having worked together before, with the not-for-profit Health Cash Plan provider Paycare hosting KPG’s Mental Health courses at its Wolverhampton headquarters Paycare House earlier in 2022. Following the positive impact of these sessions, they’ve decided to expand that partnership - Paycare will be partnering with KPG to deliver Mental Health First Aid England accredited courses to organisations, managers, and individuals in the region. KPG are a charity set up in the 1970s to champion mental health and wellbeing. They provide a range of support services and are experienced at delivering MHFA England accredited courses, which include a half-day (Mental Health Aware), day (Mental Health Champion) or two-day (Mental Health First Aider) course and MHFA refresher training too. KPG’s experts also lead training around additional specialist

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topics such as suicide prevention and stress management training. Paycare’s Commercial Director Anthony Burns explained: “Every day, we have conversations with leaders, HR managers and business owners about their concerns surrounding employee mental health and wellbeing. “It’s really important to cultivate an atmosphere within workplaces where individuals feel able to talk about their mental health, and it’s just as crucial to have team members who are knowledgeable and able to confidently support their colleagues. “It’s fantastic to be working with KPG who not only deliver MHFA England accredited training – part of a global programme which has trained 4 million people across the world – but also specialise in other areas of wellbeing training such as stress management, all extremely useful to employees and employers alike.”

how to keep ourselves well emotionally, but also to be more resilient to everyday challenges that life can throw at us.

KPG Chief Executive Monica Shafaq added: “We are thrilled to be partnering with Paycare, whose values, ethos and mission are aligned to our own. Everyone has mental health in the same way, we all have physical health so it’s important to know

Dates of upcoming training will be available on Paycare’s website (www.paycare.org) and social media soon. Find out more about how Paycare can support your organisation’s wellbeing at www.paycare.org/corporate.

“Paycare appreciate how critically important mental health is, especially in the workplace and it’s great to see that this partnership will help businesses and managers looking to support their teams.”

November/December 2022

LATEST LEGAL RANKINGS SHOW FAMILY LAW TEAM IS ONE TO WATCH The latest Legal 500 directory rankings prove that HCR’s growing Family Law team is showing no signs of slowing down, with a range of legal experts from across the firm namechecked.

James Grigg

The team, which spans the breadth of the country, provide “very professional advice from wise heads with long experience”, says one client in the leading directory. “We received sound, balanced advice from the outset” they continued. Worcester-based Partner Nadia Davis “receives a steady flow of instructions on a variety of complex and high-value cases that involve business, farming and agricultural assets”, the directory says. She’s mentioned as being “hugely experienced, extremely knowledgeable and reassuringly personable.” Partner James Osborne is noted as a key lawyer alongside Anita Hennessey and Christopher Finch, an “excellent lawyer” who works form the firm’s Hereford office. Recent new hires mean the team has grown to incorporate over fifty experts in all 11 of the firm’s offices - with knowledge across matters as diverse as divorce, wealth protection, international family law and children’s issues. According to another client quoted in the directory, they are “a formidable presence with a reputation for being tough and determined”.

Northampton office Partner Sally Robinson is mentioned as a “significant new addition to the team”. She is one of several lawyers who have joined the Family Law team in recent months – helping to bolster the wide range of services the team provide to families and individuals across the country. Cambridge Partner Roopa Ahluwalia is listed as a leading individual, while Cardiff’s Richard Scott is named as a next-generation Partner. Head of team James Grigg and Cheltenham-based Partner Carolyn Green are commended as being “experts in their field.” The latest rankings further cement the team’s position as one of the UK’s largest and most experienced family law team. Where complex cases require a steady hand, our Family Law solicitors are with you every step of the way – not only providing advice, but also support and, most importantly, understanding.

side who knows how best to help you, whether you’re facing a crisis or are simply frustrated by the situation, can be invaluable. This could range from making sure your children are listened to during divorce to protecting your wealth. Equally, you may wish to protect your assets when entering a new relationship – our specialists can draw up pre-nuptial arrangements to ensure that they are protected if the worst should happen. Our Family Law team’s Legal 500 rankings speak for themselves – but for further information on anything mentioned in this article, please don’t hesitate to contact Head of Family Law, James Grigg. 0330 1072 965 07770 656 762 jgrigg@hcrlaw.com

Our team of experts are in your corner and ready to tackle the issues which are difficult to face – just as they have for their clients quoted in the latest Legal 500 directory. Having an expert on your

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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EVENTS

HR PROFESSIONALS CONFERENCE 2022, IN PARTNERSHIP WITH HEWETT RECRUITMENT Thursday 10 November 9:00am - 15:00pm Bank House Hotel Spa & Golf Club, Bransford, Worcestershire, WR6 5JD Chamber Members £40.00+VAT and Non-members - £55.00+VAT

GUEST SPEAKERS Sally Morris, Partner at mfg Solicitors – Employment Law. Sally is a leading employment law specialist. As head of employment at mfg Solicitors, she advises commercial clients and senior executives on matters of employment. Sally has detailed knowledge and understanding of all contentious areas of employment law including unfair dismissal, discrimination and contractual claims. Gail Hatfield, Group People Director at Kimal PLC – Beyond the zeitgeist of employee engagement. Following a HR career spanning from public services to FMCG, Gail has recently joined Kimal PLC as their first Board level Group People Director. As a family-owned company, which is nearing

Food and Drink Forum Tues 22 Nov | 9:30-11:30am Sponsored by Worcestershire County Council and MFG Solicitors Churchfields Farmhouse, Driotwich, Worcestershire, WR9 0AH FREE for Chamber Members and £20.00+VAT for Non-members The food and drink forums aim to champion and lobby for policies that benefit food and drink producers, optimise funding, encourage innovation and share best practice.

Lunchtime Networking Thurs 24 Nov | 12:00-13:00pm | Online via Zoom FREE for Chamber Members and £20.00+VAT for Non-members The session will provide the opportunity for each attendee to participate in a 60 second introduction and have further conversations in smaller groups in the break out rooms.

its 60th year in business, with just over 500 employees across EMEA, employee engagement has been key to success. Pamaljit Sangha, HR Manager at Doncasters Group - My Journey as a HR Manager and how this has changed over the decade. Pamaljit (Pam) Sangha is a HR Manager at Doncasters Deritend based in Droitwich Spa. She has been working in HR across several generalist and specialist HR roles since 2003 across a number of sectors to include Finance, Policing, Food Manufacturing and Aerospace Manufacturing. Jess Williams, Founder of Design in the Shires - Making workplace wellbeing a priority. Jessica Williams is Founder of Design in the Shires, a website and design agency with a difference. Jess will share some insights on why wellbeing and mental health should be a priority of every business, and some practical ideas on how you can make small changes that make a big difference. Other speakers Including Jonathan Sutton, CEO of St Pauls Hostel as the chosen charity for the conference, and Ben Mannion and Laura Hewett, Directors and Owners of Hewett Recruitment.

Is your business struggling to recruit people? Have you identified a skills gap within your current workforce that could become a problem? Join us to find how we can help you to develop strategies to address this by helping you to upskill your existing workforce and/or offer opportunities to young people in your local area.

Women’s Business Forum Sponsored by Harrison Clark Rickerbys - Wed 7 Dec | 9:30-11:30am The Haybarn, Home Farm, Dulas, Ewyas Harold, Herefordshire, HR2 0HJ FREE for Chamber Members and £20.00+VAT for Non-members Join us on the Herefordshire border at The Haybarn for our Women’s Business Forum in association with Harrison Clark Rickerbys. This popular forum always provides lots of added value to attendees, each event is aimed at all businesspeople from across Herefordshire & Worcestershire.

Herefordshire Networking Breakfast Thurs 1 Dec | 7:30-09:30am Herefordshire Golf Club, Ravens Causeway, Wormsley, Hereford, HR4 8LY FREE for Chamber Members and £20.00+VAT for Non-members Join fellow Chamber Members and business professionals from across the region for a breakfast roll, plenty of networking opportunities and hear from a guest speaker.

Empowering our Workforce and Planning for the Future Webinar Tues 6 Dec | 12:00-13:00pm | Online via Zoom FREE for Chamber Members and Non-members

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Hereford HR Forum In association with Hewett Recruitment - Wed 14 Dec | 9:30-11:30am The Shell Store, Canary Drive, Skylon Park, Herefordshire, HR2 6SR FREE for Chamber Members and £20.00+VAT for Non-members The HR Forum is aimed at HR representatives’ responsible for HR within their business. It is a confidential forum designed to allow you to share best practice and seek advice and support from peers in an open and supportive environment. Attendance at this event can be used to count towards your CIPD CPD portfolio.

November/December 2022

TWOCOUNTIES Beautiful Brinsop Court is opening its doors and inviting local companies, groups of friends or family to celebrate the festive season at their Christmas party nights, hosted on Monday 12, Wednesday 14 and Friday 16 December.

MAGICAL HEREFORDSHIRE VENUE OPENS ITS DOORS FOR CHRISTMAS PARTIES FOR FIRST TIME

Pat Churchward from Brinsop Court says, “Everyone loves a Party! And Brinsop really does make the perfect place to celebrate! These will be fabulous evenings, we are determined to make them so – Fizz, Fun and Fireworks – what could be better?!” Guests will be transported to a magical winter wonderland from the moment they enter the estate. Hosted in their new event space, The Knot, the evening will begin with fizz and canapes before everyone sits down for a delicious three-course dinner (with half a bottle of wine each). As guests relax over coffee, a magician will provide entertainment before the DJ takes to the decks. The Friday evening will also feature a magnificent fireworks finale. The Knot Barn is a traditionally built oak barn, originally used for Countryfile Live, with floor-to-ceiling windows overlooking the fantastic Herefordshire countryside and of course a well-stocked feature bar (and extensive cocktail menu). The space

will be decked out with Christmas trees and stylish decorations. It is the perfect place to celebrate the season! Brinsop Court is usually only available on an exclusive-use basis for weddings, corporate retreats and large group holidays. During its history, many fascinating guests have enjoyed spending time here including: William Wordsworth, Noel Coward and Stephen Hawking.

HELPING BUSINESSES AND ORGANISATIONS ACROSS WORCESTERSHIRE GO GREEN

Brinsop’s Christmas parties will run from 7pm to midnight. Tickets are sold per table of 10 (other numbers can be accommodated) and cost £75 per person for the 12 & 14 December and £85 per person for the 16th (with fireworks finale). Accommodation is available from £105 for a single, £155 for a Superking. www.brinsopcourt.com/christmas-parties

resilience to an ever-changing customer and regulatory landscape. Consumers and suppliers are demanding climate action, make sure you get ahead! For further information, please visit www.worcestershire.gov.uk/

Worcestershire County Council has announced organisations and businesses can gain free access to their Decarbonisation Portal. The portal helps make recording and tracking carbon emissions easier and allows you to create your net zero roadmap. It’s completely free and easy to use and on boarding support to get you started is provided.

BENEFITS INCLUDE: Ability to actively track carbon

decarbonisation_portal. This project is funded via the UK

spending and saving over a period

Community Renewal Fund.

Ability to determine a baseline for carbon emissions and benchmark

The council also have other support and grant funding opportunities to

Personalised downloadable reports

help boost your business’ sustainability

Support from climate scientists

practices, to learn more, visit www.

The portal will help you to build

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

worcestershire.gov.uk/BusinessSupport.

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MOVERSANDSHAKERS

MANAGEMENT BOARD MOVES AT MFG SOLICITORS mfg Solicitors has announced a series of board level changes, including the appointment of a new managing director.

MOVERS & SHAKERS

The law firm has appointed experienced conveyancing partner Andrew Davies to the role of managing director. Andrew takes over from partner Suzanne Lee who held the role for 10 years. The boardroom moves also see Suzanne taking over the role of chair for the coming year. She will succeed senior partner Maynard Burton who steps down from the board after acting as chairman for 17 years, and a board member since the 1990s. www.mfgsolicitors.com.

NEW PARTNER OF TAX & TRUSTS Accountancy firm PSG Bowdens are delighted to announce the appointment of Katie Frost as their new Partner of Tax and Trusts. This appointment marks the growth of the practice and the continuing development of their advisory offering. Katie is a Chartered Tax Advisor and STEP Affiliate and explains “I’m thoroughly enjoying working within such a knowledgeable and experienced team and look forward to developing the tax department.” More information about PSG Bowdens LLP can be found at www.psgbowdens.com.

WORCESTERSHIRE ASSOCIATION OF CARERS APPOINTS NEW BUSINESS DEVELOPMENT MANAGER AHEAD OF CHARITY’S 25TH ANNIVERSARY YEAR A familiar face in charity and business networking circles across Herefordshire and Worcestershire has joined the Worcestershire Association of Carers in the role of Business Development Manager. Sarah said: “I am blessed to be working in the counties that I love and back in the charity sector where my heart and values lie. Our local charity celebrates its 25th anniversary in 2023 and I’m particularly looking to make connections with businesses who are supportive of employees with caring roles so that we may look to both grow our Carer Friendly Employer Network as

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a highlight of this special year, and to raise money so we can support even more carers”. www.carersworcs.org.uk

SIMON EDWARDS, MINSTER MICRO Worcestershire-based IT and software provider Minster Micro has appointed technology specialist Simon Edwards as its new operations manager. Working closely with managing director Susan Marlow, Simon will oversee a range of client-related matters including IT infrastructure projects and managing large-scale system installations. He returns to the company following previous successful spells at the Kidderminster firm.

has also gained valuable insight into the global IT marketplace which will only help us and our clients in the months and years ahead.” www.minstermicro.co.uk

Susan Marlow said: “Simon was the dream candidate because he knows how Minster Micro works and what is expected. He

November/December 2022

NEWMEMBERSPROFILE a specific area of business performance such as improving customer service, reducing environmental impact, or improving data security.

ISO QUALITY SERVICES ISO Quality Services specialise in helping SMEs grow with the implementation and management of ISO and BS EN standards. ISO systems bring a wealth of benefits to SMEs, helping them to improve efficiency, save costs, heighten team morale and engagement, and widens their market potential. Each ISO standard focuses on

Jennifer Appleton, Managing Director, comments “We make businesses better with ISO Systems. We have a real passion for business improvement and efficiency, and this is something we share with all our clients. We help them integrate management systems into the heart of their business and ensure that they enjoy all the benefits that come with doing this”. ISO QSL can support businesses through the entire certification process in as little as eight weeks and offer ongoing unrivalled customer care to include annual support visits, training, and consultancy services. To find out how ISO systems can help you, visit www.isoqsltd.com or call ISO QSL 0330 058 5551.

LUCART HYGIENE LTD

In March 2021, Lucart, Europe’s 2nd Largest Tissue Supplier to AFH Market, acquired Essential Supply Products Ltd (ESP Ltd), a well-established paper converter supplying products to wholesale distributors serving in the janitorial, hotel, restaurant, facilities management, catering, industrial and healthcare sectors. Situated in the heart of the Malvern hills, in a 160,000 Sq. foot purpose built facility, Lucart have a view to develop one of the most complete paper making facilities in the UK. Lucart Hygiene Ltd, Jonny Wilks MD says; “We are proud to be part of this incredible company who have sustainability at the forefront of everything they do. Like most businesses we have had to navigate our way through some difficult times over the last couple of years and now, part of the Lucart Group, we are

DONCASTERS Doncasters are a leading international manufacturer of high-precision alloy components made for the most demanding conditions. They excel in turning metals into motion, working in alloys and manufacturing complex product designs to offer an unparalleled range of solutions for high performance and specialist applications. They employ nearly 3000 people at 20 locations around the world in Europe, Asia and America. At their Droitwich Spa, UK site, Doncasters Precision Castings – Deritend employs 300 people and has blue-chip customers from all over the world. Through their advanced manufacturing facilities, they serve the world’s leading OEMs in the Industrial Gas Turbine, Automotive and Aerospace markets, whilst also delivering for Defence, and other specialist industries. With technical expertise spanning nearly 250 years, there’s no doubting Doncasters’ pedigree when it comes to engineering excellence.

www.lucartprofessional.com

Established in 1778 by Daniel Doncaster, the company began its life in Sheffield, UK. From forging tools, they soon developed a reputation for quality craftsmanship, reliability and metallurgical know-how. Over the years Doncasters has built on this foundation to excel in the specialist manufacturing and casting of superalloys, becoming the Doncasters of today, a dynamic group of advanced production facilities each with market leading specialist capabilities and serving a broad client base worldwide.

jonny.wilks@lucartgroup.com

www.doncasters.com

solely focused on driving operational excellence throughout our organisation and in turn, provide world class service and delivery. We have a fantastic team of people, some really exciting growth plans and significant investment for the next few years. Becoming Strategic Members of the Chamber was something we wanted to do so we can both integrate ourselves and become more present in the local and business community.”

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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November/December 2022

BUSINESSNEWS

THE FUTURE OF SUSTAINABILITY IN THE HEATING AND HOT WATER INDUSTRY Martyn Bridges, Director of Technical Services at Worcester Bosch, discusses the road to net zero.

NEW YOUNG DRIVER INSURANCE FROM SUTCLIFFE & CO This timely announcement comes as students across the country head off to college and university at the start of the new academic year. It’s widely known that car insurance for young people can often result in high premiums so having access to flexible insurance can help you obtain cover and gain independence at an exciting time. Whether you are still learning to drive or you have recently passed your driving test, Sutcliffe & Co Insurance Brokers have a range of products. With young drivers insurance for individuals who own their own car or perhaps you need cover for using someone else’s car, having these new options for insurance will get you on the road quickly, with minimal fuss. Duncan Sutcliffe, MD at Sutcliffe & Co Insurance Brokers explains, “We are so pleased to help young drivers with their car insurance, as we know how challenging it can be, particularly with the rising cost of living for households. There are a number of options we can offer, to help young drivers access insurance and with an easy to use online quoting system, finding the right cover has never been quicker”. One of the options for insurance for young drivers includes using a parent’s or grandparent’s car, whether this is someone on provisional licence or a full licence. This

type of policy allows the car to be driven on their own policy thus protecting the vehicle owner’s no-claims discount which is insured on a separate policy. There is also specific learner driver insurance, again this allows for cover to be retained, that is separate to the owner’s policy. Flexible insurance cover for young drivers includes pay-as-you-go car insurance and weekly insurance for students that need only short term usage of a friend’s or family vehicle. Alternatively, black box insurance can also be an option which involves software being installed to monitor driving style, with a discount given for safe driving. The added advantage of Black Box Insurance from Sutcliffe & Co is that it doesn’t have night time curfew restrictions.

Worcester Bosch has historically been known as a gas or oil boiler manufacturer and of course both of these technologies emit carbon. As the industry moves towards a net zero future we are actively researching the potential for replacing these current gas and oil supplies with zero carbon sources. Some of which include hydrogen gas and HVO (hydrogenated vegetable oil), used with oil-fired boilers, and of course LPG which can be replaced with bio-LPG in years to come. In addition to the technology changes of hydrogen, and those stated above, heat pumps are an important source to note, and one which is growing in popularity. Heat pumps are specifically electric based and as a grid function on a relatively low carbon source for much of the time, heat pumps come as the perfect answer in a quest toward net zero carbon. A home being built under the 2025 Building Regulations is very unlikely to have a gas or oil fired boiler installed in it and will be more likely to have an electric-based heat pump. Another alternative to a heat pump could be a heat interface unit, which can be installed in close density or apartment blocks where heat is taken from a central source and then circulated through the various houses and apartments. In summary, most of the technologies that we have been used to for the last 50 years are likely to be moving to a different fuel, or even a different technology source.

To find your young drivers insurance apply online today HERE. Alternatively you can contact our award-winning team on 01905 21681 or email Enquiries@sutcliffeinsurance.co.uk.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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INTERNATIONALTRADE

ACCEPTANCE OF ATA CARNETS FOR FIFA WORLD CUP IN QATAR (this includes broadcasting equipment, sports equipment etc.). Box C of the Carnet will have to state: “Professional Equipment / FIFA World Cup 2022”. Please note that this relaxation of rules is only applicable to the goods that will be used in connection with the World Cup.

We have received confirmation that Qatari Customs will be accepting ATA Carnets for professional equipment used in connection with the FIFA World Cup

If you are planning on attending the World Cup with any of your professional equipment and require further information or assistance then do not hesitate to get in touch by emailing internationaltrade@hwchamber.co.uk and one of our international trade advisors will get back to you.

HOW DOES THE SLUMP IN THE POUND EFFECT TRADERS IN THE UK IN QATAR? It will have been almost impossible to avoid the news lately in relation to the slump in the pound now that it has hit a record low against the dollar. The weaker pound means that the cost of goods and services being imported into the UK are becoming increasingly expensive. Prices are rising for consumers who import foreign goods and overall we are seeing businesses and consumers getting less for their money on imports. This, combined with the rising fuel costs, doesn’t paint the best of pictures for international trade, however it is not all doom and

gloom. As the saying goes; when one door closes another door opens. The weaker pound does mean that UK exports will be more competitive on the international markets, therefore now is the time to be selling your goods overseas. Here at the Herefordshire & Worcestershire Chamber we can act as your nominated customs agent for a fully compliant declaration service. To find out more about these services do not hesitate to get in touch on 01905 673614 or email us at chambercustoms@hwchamber.co.uk

UNITED NATIONS CONFIRM NAME CHANGE: TURKEY - TÜRKIYE The country’s name has been officially changed to “Türkiye” at the United Nations. “Türkiye” is replacing “Turkey” following the request of the Turkish Republic. The new name “Türkiye” is now in place in foreign languages and is internationally recognised. Please note that “Türkiye” is going to be used in all kinds of correspondence and activities. Within the scope of the new mandate, the Republic of Türkiye - Ministry of Trade and Republic of Türkiye - Ministry of Foreign Affairs have officially circulated the required notification to all countries and international organizations such as the WTO, EU Commission, EFTA Countries, etc. Traders will have to ensure that they are using Türkiye on all export documentation. This includes but is not limited to EUR1 & Certificates of Origin. N.B. ATA Carnets - The change does not affect ATA Carnets already issued and in circulation. Any newly issued Carnets will, however, need to show Türkiye (or Turkiye) in Box P of the ATA cover page

MEET THE TEAM Leanne Wanczyk Export Documentation Advisor

Emma Harris Export Documentation Advisor

Kayla Ball International Trade Advisor

For further details or support, please contact us on 01905 673614 or Internationaltrade@hwchamber.co.uk for support or more information

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November/December 2022

INTERNATIONALTRADE

UPCOMING COURSE DATES

NOVEMBER / DECEMBER / JANUARY NOVEMBER / DECEMBER / JANUARY

NOVEMBER / DECEMBER COURSE DATES 2022

NOV

IMPORT DUTY & VAT MANAGEMENT

INCOTERMS 2020 RULES

(VIRTUAL: 10:00AM- 12:00PM)

(FACE TO FACE: 9:30AM - 4:30PM)

DEC

EXPORT CUSTOMS DECLARATIONS

BASIC IMPORT DOCUMENTATION

BASIC EXPORT DOCUMENTATION

(VIRTUAL: 10:00AM - 12:00PM)

DEC

ATA CARNET PROCEDURES

INCOTERMS 2020 RULES

(VIRTUAL: 10:00AM - 12:00PM)

JANUARY COURSE DATES 2023

JAN

ADVANCED EXPORT DOCUMENTATION

QUICK GUIDE TO ORIGIN RULES

WHAT’S NEW?

(VIRTUAL: 10:00AM 12:00PM)

JAN

BASIC EXPORT DOCUMENTATION (FACE TO FACE: 9:30AM 4:30PM)

(VIRTUAL: 10:00AM 12:00PM)

JAN

BESPOKE TRAINING Can’t find the training you are looking for? The Chamber’s dedicated International Trade team may be able to facilitate your training needs and offer Bespoke courses tailored to your companies needs. Thanks to their extensive network of International Trade partners and experts.

Please contact Internationaltrade@hwchamber.co.uk for more information.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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NEWPEOPLETODOBUSINESSWITH BIRMINGHAM Home Visit Healthcare Ltd 07400 808480 www.homevisithealthcare.co.uk Arrive Alive 07957 213014 www.arrivealiveresponse.co.uk

BROMSGROVE The HR Hero (KBhr Limited) 07704 037136 www.thehrhero.co.uk Brew 61 01527 879 472 www.brew61.co.uk

BROMYARD

The Haybarn, Herefordshire 07792 426063 www.haybarnherefordshire.co.uk The Jam Factory 07852 730444 www.thejam-factory.com Mercia Learning C.I.C 01432 808000 www.mercialearning.org.uk Clever Commercial Finance Limited 01981 250511 www.clevercommercial.co.uk

KIDDERMINSTER Big Sister Productions 07724 601893 www.bigsisterproductions.uk

KGL Financial Planning 07474 136558 www.kglfinancialplanning.co.uk

Kidderminster Community Development Group Ltd 01562 219042 www.lumecinema.com

COVENTRY

LEOMINSTER

HBT Communications 02476 867 400 www.hbtcommunications.com/get-in-touch

Drapers Lane Delicatessen 01568 250290 www.draperslanedeli.co.uk

DROITWICH SPA (TIP) Thai Imported Products 07801 948198

Clare Villar Military Art 07968 769875 www.claredoneganmilitaryart.co.uk

LONDON HAGLEY Brain Tumour Research 07983 946354 www.braintumourresearch.org

HEREFORD Quest Vitamins Ltd 01981 200100 www.qnutrapharma.com Quest Ingredients Ltd 01981 251713 www.questingredients.com

Perci Health www.percihealth.com

PERSHORE MW Designs Ltd 01905 770177 www.mw-designs.co.uk

REDDITCH Tweak Video Limited 0333 301 9998 www.tweakvideo.com

ROSS-ON-WYE ActiveIT 01903 257070 www.activegroup.co.uk

SHOBDON Mac Industries UK 0330 1333 868 www.macindustries.co.uk

STOURBRIDGE Equanimity CBT Ltd 08446 931282 www.equanimitycbt.co.uk

TALGARTH Med Supplies Ltd 01874 711095 www.medsupplies-uk.com

WORCESTER Outdoor Management Group Limited 01905 887005 www.worcestershirefencing.co.uk House of Colour Worcester 07970 293341 www.houseofcolour.co.uk/janebrook Inspiring People Ltd 01905 420983 www.inspiringpeople.co.uk Britannic Place Financial Management Ltd 01905 419890 www.britannicplace.co.uk Lenchford Meadow Caravan Park 01905 620246 www.lenchfordmeadowpark.co.uk/index.html TTP (UK) Ltd 07814 011874 www.talentpartnership.net SMH IT Solutions Limited 01905 955035 www.smhsolutions.co.uk Art is Ar’t the gallery 01905 612574 www.artisartthegallery.co.uk

WORCESTERSHIRE The Cronin Insurance Consultancy Ltd 03300 552761 www.cronininsurance.co.uk 038

November/December 2022

In need of funding to drive your business forward? Has inflation impacted on your working capital requirements? Do you have growth potential but can’t get all the support you need from the traditional banking sources? Our lending can cover all types of funding requirements in most business settings. Loans available for borrowing between £15,000 and £50,000 We are a Worcestershire based lender with government legacy funds available for lending to enterprises in the West Mercia Region (Worcestershire, Herefordshire, Shropshire & Telford & Wrekin) For more information and the link to begin the application process, please visit our website.

www.impetus-marches.co.uk email: lending@impetus-marches.co.uk MRRT Ltd, The Garden House, WR10 1PZ Registered in England 05112041

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

039

CORPORATESOCIALRESPONSIBILITY

Are You In The Business Of Saving Lives?

SCHEMES THAT ALLOW BUSINESS TO MAKE A DIFFERENCE

Midlands Air Ambulance Charity is passionate about creating mutually beneﬁcial partnerships with local businesses.

Corporate Social Responsibility (CSR) is an increasingly important part of business life as companies seek to make an impact on their communities beyond the simple bottom line.

As a corporate partner with the lifesaving service, your business could benefit from a range of activities and opportunities, which will help increase engagement with your company’s brand and fulfil your corporate social responsibility goals. Ultimately, a mutually beneficial relationship with Midlands Air Ambulance Charity will help save lives.

From helping to raise money for good causes to promoting sound health, companies are playing their part in improving people’s lives.

Each year, the charity needs to raise £11million to make its 4,500 annual missions possible across Gloucestershire, Herefordshire, Shropshire, Staffordshire, the West Midlands, and Worcestershire.

METHODS OF APPLYING CSR INCLUDE: Environmental efforts: businesses regardless of size have a large carbon footprint and taking steps to reduce the footprint is good for the company and society as a whole Philanthropy: Businesses also practice social responsibility by donating to national and local charities Ethical employment practices: By treating employees fairly and ethically, companies can demonstrate their corporate social responsibility Volunteering: Attending volunteer events and encouraging staff to volunteer, including giving them paid leave to do everything from tree planting to office work for charities, says a lot about a company’s commitment to the area in which they operate. All these measures benefit society and that in itself is justification enough for supporting them but there are also benefits for the company taking part, one of which is the boost they provide to reputation. A company seen to be doing a lot to benefit their local communities can only go up in people’s estimation. There is another benefit which is harder to measure. Recent research has indicated that people who volunteer, or support communities in other ways, feel better about themselves.

By committing to a mutually beneficial partnership, you can help save the lives of some of the most critically ill and injured patients across the Midlands. There are plenty of ways your business can help make lifesaving missions possible: • Choosing Midlands Air Ambulance Charity as your Charity of the Year • Sponsorship of events • Corporate volunteering • Fundraising • Gifts in Kind donations • Payroll Giving • Donating raffle and auction prizes Pam Hodgetts, corporate partnerships manager for Midlands Air Ambulance Charity says: “Building strong relationships with local businesses is important in helping to keep our helicopters’ rotors turning. “A corporate partnership with our charity is one that mutually benefits both parties and fulfils corporate social responsibility objectives.”

Please contact Pam Hodgetts via email pam.hodgetts@midlandsairambulance.com and visit midlandsairambulance.com/corporate to ﬁnd out more.

For a company encouraging its staff to support good causes there can only be a knock-on effect; happier employees make for more productive employees. All in all, Corporate Social Responsibility has much to recommend it for businesses of all types and sizes.

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November/December 2022

CHARITYNEWS

HAZELTON MOUNTFORD’S MIKE DROPS INTO THE FUNDRAISING ZONE FOR A SPECIAL CAUSE Hazelton Mountford’s Mike Douglas flew into action to fundraise for a very special cause, raising £1870 for Ronald McDonald House in Birmingham. After a false start, due to adverse weather, Mike set about his dive from the sky earlier this month in order to raise money for a much loved charity. The monies will go to Ronald McDonald House in Birmingham which provided Henry’s parents Laura and Robert private accommodation adjacent to Birmingham Children’s Hospital while Henry was in their care. Mike remembers that Henry Dog

Bromberg: “was one of the most special little boys I have ever known... Henry was passionate about helping other people and was an ambassador for many charities. In his 9 years he achieved wondrous things and always imparted the people he met with such a zest for life, bravery, and determination! In the words of Henry Dog: “Never ever ever give up.” On raising a whopping £1870, Mike says: “The skydive was the most intense, insane, terrifying and awesome thing I have done in my life. Super proud of myself and what I was able to raise for such an amazing cause.”

The Directors at Hazelton Mountford match-funded the final amount raised – £935 - to a total of £1870. To continue to raise funds via the JustGiving page, please go to: www.justgiving.com/ fundraising/mike-douglas5. Please take a look at Henry’s website for inspiration: www.henrybromberg.com.

CALL FROM HOSPICE FOR VOLUNTEERS TO SUPPORT FAMILIES A Worcestershire hospice is calling for caring and compassionate people to step forward as volunteers and help make a difference to patients or bereaved people when they need it most. St Richard’s Hospice, based in Worcester, is aiming to boost the number of volunteers helping the Family Support Team. There are currently two types of volunteer roles available, Family Support Volunteers and Community Volunteers. The Family Support Volunteer role involves giving emotional support to patients and bereaved people either face-to-face at the hospice or through telephone calls, for about two or three hours a week. Volunteers will be given a full induction to the hospice, training, support and guidance. Jessica Harrison recently trained as a Family Support Volunteer. She explained, “I first found out about volunteering at St Richard’s Hospice when I contacted Andy, who is the Specialist Palliative Care Social Worker from the Family Support Team. As a primary teacher, I felt passionate about supporting children with bereavement and wanted to develop my skills further whilst helping a local charity that had supported so many children and families within the community. “Andy was so lovely and really took the time to share his experience and explain the different projects that I could support the team with. I knew immediately that St Richard’s would be the perfect charity to volunteer with.

“Since joining, I have received high-quality training in bereavement and working directly with children and families. I have learned a great deal and come away with lots of ideas and activities. The team at St Richard’s is very friendly and always happy to help volunteers with any questions they might have. “For anyone that is looking for an opportunity to help support the local community, meet new people, have fun at volunteer events or develop new skills, I would highly recommend volunteering with St Richard’s.” Family Support Services Manager, Matt Jackson said: “Our Family Support Volunteers provide the most wonderful care and compassion for our patients, caregivers and those that are bereaved. They provide crucial support for those going through such difficult times in their lives, giving them space and time to share their story and find ways to support themselves and others. The family support team really values all our wonderful volunteers, the incredible work they do and we feel so grateful they are part of the team.”

Mr Jackson said, “It can be these small but important acts that can make a real difference to someone living with a serious illness and their carers. These visits and conversations offer companionship and ease the anxiety that can result from people feeling isolated at home.” Find out more about both roles and apply on the St Richard’s website www.strichards.org.uk/support-us/ volunteering/volunteering-vacancies You can also contact St Richard’s People Services on 01905 763963 or volunteerservice@strichards.org.uk St Richard’s is an independent charity and relies on donations and gifts in Wills for the majority of its income with the remainder funded by the NHS. For more information about St Richard’s Hospice visit www.strichards.org.uk

St Richard’s is also looking for caring, friendly people who like helping others to join their team of Community Volunteers. Potential volunteers would have two or three hours a week to spare to offer companionship and help, such as light shopping and housework for patients and their families at home.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

041

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November/December 2022

BUSINESSNEWS

SUTCLIFFE & CO WINS 5-STAR BROKERAGE AWARD Sutcliffe & Co. Insurance Brokers celebrate being named as a winner of the 5-Star Brokerage Awards. The announcement by Insurance Business UK, who are part of one of the world’s leading independent insurance publishers, demonstrates that the Worcestershire based insurance broker provides a service which is hard to match, with a potent mix of experience and passion for insurance. The judging criteria for the prestigious 5-Star Brokerage Award was based on business performance in 2020 and 2021, with key areas considered such as number of clients, revenue, policies written and business growth in all areas. Insurance Business’ ranking system rewards brokerages based on business per broker rather than critical mass, which ensures that the very best brokerages are singled out, regardless of size. Highlighting Sutcliffe & Co as a 5-Star Broker is an outstanding achievement for their team and acknowledges the drive and determination they have within their field, particularly during the COVID-19 pandemic.

Duncan Sutcliffe, Managing Director says, “We are so proud to be announced as a 5-Star Brokerage by Insurance Business UK. It’s our key aim to stand out from the crowd with our experience, attention to detail and excellent service, so to have been recognised by one of the industry’s leading publications is a true honour”. Duncan adds, “I would like to take this opportunity to thank our very talented team for all their hard work, as they always go above and beyond to ensure an exceptional client experience”. Insurance Business UK (www. insurancebusinessmag.com), reaches over 500,000 insurance professionals daily in six markets. They publish daily news, opinion and analysis in addition to a growing series of special reports – industry surveys and rankings showcasing the best individuals, companies and products in the market. Multi award-winning Sutcliffe & Co have also recently won a Herefordshire & Worcestershire Chamber of Commerce

Business Award in the category ‘Excellence in Professional Services’, further demonstrating their commitment to providing a ‘personal service in a commercial world’. Building on their continued success in 2022, the next 12 months will see announcements of further plans for growth. For more information about Sutcliffe & Co winning a 5-star Brokerage Award, contact the Sutcliffe Head Office on 01905 21681 or alternatively email Enquiries@ sutcliffeinsurance.co.uk.

SILVERBACK COMMERCIAL LAW ‘DOUBLE-UP’ AT AWARDS EVENING

MICRO BUSINESS OF THE YEAR AWARD AND A TEAM EXPANSION FOR REAL WORLD CONSULTANCY A triple win for Real World Consultancy in Worcester! Lots of exciting things have happened for RWC recently - they have moved into their very own office in Worcester, had a new member of the team join full time, and have been awarded ‘Micro Business of the Year’ in the 2022 Herefordshire & Worcestershire Chamber of Commerce Business Awards. Emma White, Director, says ‘When they called out our name for Micro Business of the Year we were ecstatic! It was such a special moment for us. We are making big steps forward within the company - expanding our

team, and working closely with our clients to evolve a strong community of business owners in Worcestershire, where we can offer them a high level of support. We have now been nominated for more awards in Worcestershire which we are extremely proud of.’ RWC, originally based in the Kiln (a co-working office), has now moved into their own office at Oakhouse, Worcester. The new office provides ample space for continued growth and private client meetings. For more information about RWC, please contact us at - support@ realworldconsultancy.org.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Award winners Zahida Shah and Marina Akram, of Silverback Law

Redditch-based Silverback Law had a very successful evening at Worcestershire Law Society’s recent annual awards ceremony.

and her meticulous attention to detail and professional opinion has developed a reputation for repeat business.

Team members Zahida Shah won the award for Trainee Solicitor of the Year, and Marina Akram won the award for Junior Solicitor of the Year. The firm were also represented by Vishal Mahay who was shortlisted for Solicitor of the Year.

The WLS singled-out Marina for the huge impact she’s made since joining Silverback in 2021.

Zahida was acknowledged by WLS for her hard work, dedication and eagerness to progress her legal career. In her role, client care is at the heart of Zahida’s ethos

Marina specialises in dispute resolution and was involved in several notable cases. She’s also passionate about providing support to fellow junior lawyers and colleagues and is joint secretary at Worcestershire Junior Lawyers Division. www.silverbacklaw.co.uk.

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WORCESTERSHIREWORKSWELL

WORCESTERSHIRE WORKS WELL ANNUAL CONFERENCE On Thursday 29 September, Worcestershire Works Well held its annual conference at Avoncroft Museum, Bromsgrove. Attended by over 80 people, the event focused on the important topic of Men’s Health. With 6 speakers all donating their time to share the vital work and resources to members of the scheme, focused workshops and opportunities for networking, everyone at the event had a brilliant time. Speakers on the day included Jon Downes of Glassfull, who talked about the Heart of Connection. Mark Billau of Worcestershire County Council was joined by Kim Davies of Speller Metcalfe as they discussed Suicide Prevention in the Workplace and how resources such as the Man MOT, produced by the Council can be used in practice. Mary Symons, Founder of the Kidderminster and Worcestershire Prostate Cancer Support Group was joined by Phil Rudd to share important information about prostate cancer. Following a coffee break and opportunity to network, groups were supported by a facilitator to offer feedback on the Worcestershire Works Well scheme which will be used to shape the future of the programme. An important presentation on male victims of domestic abuse from

Carolyn Ball of West Mercia Women’s Aid and Michelle Haywood, Male Domestic Abuse Worker, was given. Sue Fitzmaurice of Southco Manufacturing joined the speakers roster to give a talk on their Men’s Mental Health Campaign. Sue Thomas of Sue Thomas Wellbeing gave an insight into the ‘truth about sugar and how it affects your productivity in business every day’. Sue Fitzmaurice returned to the stage to present the Southco Manufacturing Special Achievement Award to the winners – ISO Quality Services Ltd for their wellbeing promises initiative. LG Harris were awarded a Highly Commended for their activities in support of the LGBTQ Community. The conference was also an excellent opportunity to recognise the businesses who had recently achieved their Level 1

Accreditation. They were Design in the Shires, vietec Ltd and LG Harris. A delicious lunch was served as everybody enjoyed further networking, sharing ideas and tips for achieving the WWW Accreditation! Worcestershire Works Well is open to all public, private and third sector organisations located in Worcestershire that have a minimum of 5 employees. The scheme has been operating for over 10 years and there are more than 100 active businesses across the county. Participation in the Worcestershire Works Well scheme is free. Worcestershire Works Well is a multi-agency partnership working to improve workplace health and wellbeing in Worcestershire. A Strategic Board made up of local key partners and leaders is in place to set the vision and strategic direction of Worcestershire Works Well.

CONGRATULATIONS! Many businesses have recently achieved their Level 1 Accreditation in the WWW scheme. You can read all about the incredible work they have done to reach this amazing milestone on the Worcestershire Works Well website where their case studies are featured.

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November/December 2022

MEMBERBENEFITS

CYBER ESSENTIALS

We’re thrilled to announce the launch of the Chamber Cyber Essentials a new partnership to help you to get #CyberEssentials certified and be protected from cybercrime.

Chamber Cyber Essentials offers Chamber members: Free cyber security guidance and access to the online ‘Cyber Essentials Readiness Tool.’ An exclusive discount on the certification combined with bespoke training. Access to the self-assessment questions to help you prepare for certification. Get started on your #CyberEssentials journey by contacting the Chamber for more details.

WESTFIELD HEALTH In an ideal world, we’d all be ‘well beings’.

Unfortunately, the pressures of work and life mean we’re not always able to achieve this. In the real world, it’s often difficult to determine who is a well being and who isn’t. Someone may look like they’re coping really well, but the reality could be far different. That’s why Westfield Health have extended their offering from health cash plans and hospital treatment insurance to provide a more holistic approach, taking care of employees in both body and mind. As a Chamber Member you and your employees can enjoy all the benefits of our exclusive Chamber Primary Health Plan with Westfield Health.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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LASTWORD

WORCESTERSHIRE AMBASSADORS CHRISTMAS FOOD BANK APPEAL We aim to raise £100,000, this will provide a 3-day food parcel for everyone that uses one of our nominated local food banks. Christmas is a time of celebration for many of us, but with the ongoing cost of living crisis, many families will need to turn to Food Banks over the festive period. More than ever, Food Banks provide vital support to families facing impossible decisions – and demand is increasing. The estimated cost of a 3 day food parcel is £20 per person and £40 for a family. This campaign is being undertaken alongside The Trussell Trust (registered charity in England & Wales, 1110522). Every Trussell Trust Food Bank in Worcestershire was offered support from our campaign. Bromsgrove, Droitwich Spa, Malvern Hills, Redditch and Worcester were the 5 that chose to be involved in our Christmas Appeal.

HOW CAN YOU HELP? Donate: - £20 will pay for a 3-day food parcel for an individual - £40 will pay for a 3-day food parcel for a family

Attend Events Opt-Out to Help Out: - If employees do not wish to attend Christmas parties, or receive gifts this year, then please consider diverting the equivalent value to the local Food Bank. Allowing employees to ‘Opt Out’ will then allow your business to make a single donation to the Food Bank you wish to support. There are a number of business benefits, including improving sustainability, promoting good values, and helping your employees and business to help feed those in need this Christmas. Should you wish to contact us about this campaign, find out more information on ‘Opt Out To Help Out’, or discuss more ways to get involved, then please contact Vince Hopkins.

CHAMBER CHRISTMAS GIFT GUIDE Introducing the 2022 Chamber Christmas Gift Guide! Back by popular demand for 2022, the Chamber Christmas Gift Guide encourages people across the two counties to shop local this festive season. The guide features exclusive discounts and deals from our Chamber Members and will distributed in physical copies, as well as digitally. The Chamber Christmas Gift Guide will be launched early November, giving people plenty of time to redeem their discounts before the big day arrives! To receive a copy, please email our marketing team at marketing@hwchamber.co.uk.

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November/December 2022

FIRM TO WATCH Legal 500 UK 2023 James Grigg

“

HCR’s Family team has been noted as a ‘firm to watch’ in the 2023 edition of The Legal 500 UK. Appearing in bands 1-3 for Birmingham, West Midlands, South West and Wales, the team’s experts are also highly praised for their knowledge, client care and “phenomenal work ethic”. Find out how we can help you with the moments that matter.

Talk to us: 0330 1072 965 Website: www.hcrlaw.com Harrison Clark Rickerbys Harrison is a trading Clark name Rickerbys of Harrison Ltd is authorised Clark Rickerbys and regulated Limited.by the SRA

“

James Grigg, Head of Family Team

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2021

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Business Direction 70

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